APPLY FOR SERVICE DESIGN/UX DESIGN

have lived in my country - China for 23 years. Due to the late founding of the People's Republic of China but rapid construction, there has many institutional problems in social security, medical services, transportation and other aspects.

China is a country that focuses on heavy industrial development but neglects the quality of life of the people at the grassroots level of society, where hardware development is too fast but humanistic care and humane facilities and services are lacking, as can be seen in the service system for residents of many small third and fourth tier Chinese cities.

So think China will see a reform in the future, a major reform to improve the service system for the grassroots population, and service design is precisely the theoretical guidance needed for such a reform.

Therefore, want to study such a course to broaden my horizon and improve my own cognition. I will devote myself to solving the problems encountered by the grassroots people in society through service design, using the design method of service design to solve the inequality and disharmony in society and promote the development and prosperity of society.

TEL/86+18052691528

EDUCATION

09/2017—06/2021

Jinling Institute of Technology

Degree/Major: Bachelor of Arts in Environmental Design

GPA: 3.29/4.5

INTERSHIP

09/2020—12/2021

Nanjing Xumi Architectural Design Co., Ltd.

Position: Designer Assistant

AWARDS

DESIGN

09/2021

10/2022

SKILLS

3D software: SketchUp, Revit, 3ds Max, Rhino, AutoCAD

Image processing: Photoshop, Adobe Illustrator, InDesign

Video editing: VRay, Lumion, Premiere interface design: Adobe XD Design experience: interior and spatial design, landscape design, urban design, interaction design, service design, game design, and script design

User analysis: market research, in-depth interviews, usability tests, persona creation, user experience blueprinting

HOBBIES

contents

Under the ginkgo tree

A case study on the transformation design of community-based medical service system and public spaces attatched to community hospitals with in-situ characteristics

Keywords: community service, medical service, in-situ culture, humanistic, narrative space, architectural design

Generation gap & interaction

Yuan Ye Award International Competition for College Students

“Zijin Award” China (Nanjing) College Student Design Exhibition

06/2021

“Youth Cup” National College Art and Design Competition

Personal labels

Email/1090294027@qq.com

Pay attention to social development and public welfare society

history and military news and media research travel

Literary fiction

Like history, sociology, military Urban designer Eager to promote social development through the combination of service design and urban design

Keywords: generational relatives, family affection, emotional design, traditional games, public amuse-

A micro-innovation design of vast pocket park promoting interactions between the elderly and their grandchildren ments, micro-innovation for urban parks, intelligent hardware interaction design

Disappearing through the water

Design of service systems which help residents save water by upgrading operation modes of existing residential hydrosystems

Keywords: energy management, water supply and drainage, hydrosystem, intelligent sanitary ware equipment, product design, interactive design

The Forgotten People

A case study for veterans who have been traumatized by war while have been forgotten by the public for political issues

Keywords: social voluntary, emotional design, physical v.s mental, public service system, game design

Under the ginkgo tree

A case study on the transformation design of community-based medical service system and public spaces attatched to community hospitals with in-situ characteristics

Service object: Healthcare and community residents in community hospitals

Keywords:

PROJECT DESIGN PROCESS

After taking a bad experience in community hospital, found problems in the service system of community hospital and decided to improve them. have found that there were few policies and excited research on the service system of Chinese community hospitals and almost none of research have paid much attention to them.

Background：

After visiting a doctor in a community hospital, found that China's community hospitals have problems such as imperfect community medical service system, imperfect community hospital rules and regulations, simple hospital facilities, and hospital construction is not paid attention to by government departments and design departments. These problems have led to a general reluctance among community residents to seek medical treatment at community hospitals. How to improve the loopholes in China's community medical service system and improve the experience of Chinese community residents when seeing a doctor? Therefore, decided to explore how to improve the loopholes in the community medical service system and solve the inconvenience of community residents when they seek medical treatment.

Project significance:

The purpose of this project is to improve the grassroots community medical service system in third and fourth tier cities in China, improve the experience of Chinese community residents when they seek medical treatment in community hospitals, improve the happiness of medical staff in community hospitals when they work, upgrade the service system of the original community hospitals, and design and plan the interior space of hospitals. In terms of space planning and app design, ginkgo tree, a popular regional cultural element of the community, is adopted as the narrative subject of space design, and a community medical service journey themed by ginkgo tree is created to convey the humanistic care spirit of the community.

Research methods: research studies, in-situ surveys, studies on policies

Aims: To collect the historical background of relevant policies and relevant research papers to figure out the development tendencies, impact of the problems and the significance of the project.

After analying the interior of the hospital closely, it was found that the interior of the hospital building was improper. Simultaneously, we interviewed doctors and patients in the hospital on their feelings and service commends in community medical experience. The current interest relationships of community hospitals are analyzed and summarized, and service tools are used to find the core of the problem and design possibilities.

Concerning the needs of doctors and patients, integrate the preliminary service plans of different groups of people in the hospital, learn the architectural design and service process of other hospitals, the author found the design elements of hospital renovation design, and divide the hospital service process into both online APP and offline space, and re-innovate the service system of the hospital. Design methodology: case study, design element research

The hospital building is renovated, cultural elements of communities are refined, and transformed into different functional areas within the hospital. The hospital building comes into a narrative carrier of community culture, and makes a mobile app design adopt in situ.

Research methods: observation method, interview, stakeholder map, user portrait, experience map

Aims: To understand user needs through first-hand research, use different service tools to find pain points, summarize design possibilities, and provide theories for the next design.

Aim: For re-designing community hospital, the case study of other hospitals was carried out to satisfy needs of community residents while sustain the community culture. The appropriate community culture was found as the design element of the transformed community hospitals.

Significance: Redefine the architectural

design of community hospitals, make hospital buildings with human touch, narratives to hospital buildings, and convey the human care of community hospitals through narrative space.

Present the service process of the offline spaces with the online APP, the service scenario of the transformed hospital and propose a detailed service blueprint.

Background Desktop Research

suffered from cervical spondylosis because I had to sit in front of a computer for a long time while completing my graduation design. When went to the community Chinese medicine hospital for treatment, my cervical spondylosis was cured by a miraculous small needle scalpel surgery. However, during the treatment process, also found many imperfections and impersonal problems in the medical service system of the community hospital, which caused a lot of inconvenience to the patients and medical staff.

The meaning of this topic

1930s

Xi Jinping

2010s

In the 1930s, although China had crossed from the Qing Dynasty to the Republic of China, it still did not establish a community medical service system, and it still continued the way of asking doctor to go to the pharmacy to buy medicine during the Qing Dynasty.

Community hospital are the most important element of China's grassroots development and are closely related to the health care of the country's residents. However, the community hospital system in China is immature and has many loopholes, and there is a lack of research data and service system. However, community hospital are the most important place of medical care for the grassroots population, and the authors hope to contribute to the cause of primary medical care and the people of China through the study of the community hospital service system.

1980s

In the 1980s, this time period became the most important time period in my country's medical service industry with the increasingly common exchanges between China and foreign countries, some grass-roots hospitals have begun to set up mobile medical service stations, and community medical service stations have appeared in people's lives and brought residents a convenient medical service experience.

What I want to do

In order to improve the medical experience of community residents and the working experience of medical staff, build a new community medical service system that is humanized and convenient in line with China's social system, and optimize the medical service of grassroots community hospital, conducted a historical survey on the development history of China's community medical service system.

1950s

China has initially established a medical service system of "Red Cross Health Stations". Before this, China has not yet established relevant specific regulations to integrate the medical service system in terms of medical and health care. This system provides basic medical services for Chinese residents. After the initial establishment of the system, has become the prototype of the medical service system in China and my country in the future.

The use of artificial intelligence image recognition processing in the medical system

More and more community hospitals are established, and services are more perfect

The community medical service system is gradually improved and more convenient

After 2005, the facilities of community medical service centers in China have been gradually improved, and the urban medical service and health system has also changed from the original "provincial and municipal-region-street" to a simpler system of "region-community" that benefits

2020s

The application of artificial intelligence in medical technology is becoming more and more common after 2020. Classification and consultation, image system processing X-ray, voice intelligence and new media UI have been gradually introduced into the service system of large hospitals, while no hospital has used ARTIFICIAL intelligence technology for community medical service stations of grassroots people. Therefore, the author assumes that such technology will be applied to the service system of community medical service stations in the future, so that the community medical system will be more convenient and beneficial to the people and benefit the use of community residents.

Online triage appointments are starting to come into people’s lives 5G, new media enters people's lives, online payment, online appointment, online shopping are becoming more and more popular

Mao Zedong

Hu Jintao

Cixi

Xuantong

Chiang Kai-shek

The community hospital service system is not humane

Hu Jintao

Preparing to build a community medical service station Chinese hospitals begin to introduce advanced equipment

Community residents experience community medical services

Have spondylosis Check for symptoms Treatment of spondylosis

Obseravation User Interview Stakeholder Map

In order to have a deeper understanding of the problems and inconveniences encountered by medical staff and patients in the current community hospital, made a field trip to the community hospital to find the unreasonable facilities in the current hospital.

In order to understand the medical experience of residents in the community hospital, I interviewed patients and medical staff in the hospital to find out what they thought was inconvenient and convenient.

Question:

Q1: Please describe the process and environment of your visit in this community hospital.

Q2: Do you think there is any inconvenient place in the process of medical treatment or work? What kind of inconvenience does it bring?

In order to better understand the relationship between various groups in community hospitals and make reasonable changes for the subsequent community medical service system, drew a stakeholder map to understand in detail.

Front desk reception

The front desk is unattended and the table is cluttered.

Q3: If you are satisfied with the current service, what do you think is the place you are satisfied with in the current community medical service?

Q4: How do you hope to improve the medical services of community hospital?

Q5: If there is a chance to rebuild a community hospital, what do you want the hospital to look like?

Aging equipment, no waiting area, and mixing of treatment area and waiting area cause patients to compete for seats.

Interview Conclusion

Room

Pharmacy, hot compress area backstage

Dr. Zhang Age: 47

Attending physician at a community hospital

There is no rest time at work, lack of reasonable time planning, no classification consultation system, resulting in a mixture of severe and mild diseases, seriously affecting the efficiency of medical treatment, the working environment is only an office, no rest room, only a treatment room without a physiotherapy room, the environment is very depressing. It is hoped to increase classified consultation and scheduling services, as well as the comprehensive treatment space and rest space in the hospital, and add an intelligent voice control system, hoping to rebuild the architectural design to reflect the community culture.

The equipment is aging, or the traditional method of cooking medicine, the drug is exposed and easy to cause deterioration.

Uncle Yang Age: 52

Retired government personnel

The hospital environment is relatively rudimentary, and the experience is very bad. There are many queues, there are no waiting areas and rest areas, there is lack of relevant barrier-free facilities, there is no relevant front desk for reception or screen guidance, so that the elderly do not understand how to see a doctor, and sometimes delay the illness. It is hoped that advance appointment, registration, and call services can be added to the process, and it is hoped that there can be a drug delivery service to facilitate life, and at the same time it is hoped that the prescription inquiry prompt service can be added.

If the equipment needs to be replaced, the damaged equipment can only be placed in the background, and the storage space area is very small.

Tuina room backstage

Uncle Lee Age: 57

Community committees

The hospital lacks relevant rules and regulations and verification system to verify the hospital environment and medical staff, hoping to provide complete electronic license review system in the background to do a good job in the hospital's review system, and hope that the background can help deal with the replacement of hospital utensils, the community hospital service system upgrade service service is convenient for the medical life of community residents, and the new modern community hospital with perfect functional area and community regional culture is rebuilt.

1 2 3 4

In terms of medical system, compared with the explicit regulations of large hospitals and the intensity of government inspections, the government lacks attention to community hospitals, and community hospitals lack relevant policies and regulations

In the design of hospital facilities, the lack of relevant laws and regulations stipulates the design rules and regulations, resulting in many community hospitals having problems such as outdated medical equipment, lack of space functions, and unreasonable space layout.

Core member concerns

In terms of the quality assessment of medical staff, because there is no clear provision on the community hospital doctor license examination system, the relevant medical staff exploits the policy loopholes

1: Medical experience of community residents

In terms of hospital humanized design, most community hospitals lack barrier-free facilities, and do not consider the needs of doctors and patients for the environment in the treatment work, the space arrangement is unreasonable and lacks space aesthetics, and cannot reflect the community culture.

2: The level and service quality of medical staff in community hospital

3: Environment and internal facilities of community hospital

1: Experience of residents coming to the community hospital

2: Medical facilities in community hospital

3: Working environment of community hospital

1: Community medical service experience

2: Quality of medical care service in community hospital

3: The accessibility of community medica services and the medical environment

Persona And User Experience Map

In order to better understand the pain points and ideas of patients and medical staff in the process of use, drew personal and user experience map to analysis

Thinkings:

1, There is no appointment service, you need to go to the hospital to queue up for treatment

2,Hospital wireless consultation service

Liu Daye

Age : 54 Gender : male

Job : Project Manager

Demand :

1. Good medical environment

2. Receive medical services as soon as possible

3. Prescribing instructions and medication tips

4. Related health science

Painpoint

1. There is no good environment for medical treatment

2. After treatment, forget to return to the doctor and take medicine on time, and the condition recurs

3. It often takes a day to visit a doctor, and the main time is in line

Access to the hospital from home

Thinkings:

1,The follow-up clinic needs to queue up again

Thinkings:

1,The hospital lacks rest areas to eat and rest

Thinkings:

1,The equipment is not repaired

2,No work schedule

3,It is inconvenient for hospital appliances to need manual switches

Thinkings:

1,The medicine list is traditional paper medicine list, which is easy to lose, and the doctor can't understand it after scribbling back

2,usually busy at work, sometimes easy to forget to come to treatment, but also easy to forget to take medicine, if there is a dose of medicine and reminder service

3,The aging of the treatment equipment needs to be updated and the nurse operation is very tired

Presentation for treatment

2,The recovery is good, but the hospital does not have relevant science

Go home after treatment

2, is inconvenient for hospital appliances to need manual switches

3,The work schedule is messy The equipment is not repaired

Thinkings:

1,Surgical instruments are not reported for repair, making it difficult for patients to get to the doctor

2,No work schedule

3,Want to rest but don't have lounge

Thinkings: 1, 2,

Entering the hospital without the guidance of the front desk nurse, looked for doctor for a long time

The hospital does not have a registration system, resulting in irregular waiting and some people cutting the queue

3, The hospital has no waiting area, and the queue is very tiring

1,The pharmacy nurse can't read the doctor's handwriting and needs to call to inquire

2,every time you buy medicine, it is very troublesome to go through specifically

Community hospital doctor

Demand :

1. Reasonable work distribution

Thinkings:

1,After going home, hope to communicate with the doctor for follow-up maintenance, and hope to communicate with patients

Thinkings:

Thinkings: Thinkings:

3, hope that there is a case that can be treated by itself when the old problem committed

2, hope to show the consultation invoice.

2. Good working environment

3. Case data can be consulted

Painpoint

1. The schedule is disorganized

2. Poor treatment environment

1,There is no proper allocation of patients

2,Need home consultation without address

3,The facilities in the treatment area are rudimentary, and the hot application area smells bad

4,No seating area

1,Without heating equipment, can only eat cold rice during my lunch break

2,Want a lunch break but don't have a medical lounge

1,The decoration is simple and the environment is old and dilapidated

2,No work schedule

Thinkings:

1,Patients want to learn about health care, but the hospital does not have an online library

2,Patients ask for the name of the drug and want to have an electronic medical record so that the patient can buy the medicine

3, hope to exchange ideas with my peers

Wait for your appointment

3. The working environment is depressing

3,forgot to take medicine again

Heal and go home

Design possibilities: Design possibilities:

1. Make an appointment for consultation service

2. Electronic medical records, medical records, invoices

3. Online consultation

1. Waiting area

2. Rest area

3. Humanized space design

4. Online hospital library

5. Online lectures

1. Online communication with doctors

2. Online communication with patients

Hospital service communicate with doctor

1. Work schedule

2. Electronic medical record query

3. Online consultation system

4. Equipment control in the hospital

5. Online hospital library

1. Improve the division of functional areas, such as: hot compress area, operating room and other functional areas

2. The atmosphere of space design is created, reflecting the cultural spirit of the community

3. Improve humanized functional spaces such as rest rooms and changing rooms

4. Medical devices are updated in time

5. Establish relevant community health lectures

1,Online communication with patients

2,Doctor-to-doctor communication in different communities

Design Process Design Development

Insights

No reasonable triage system and schedule planning

Establish hierarchical diagnosis and treatment system to achieve time-sharing diagnosis for patients with severe and mild diseases, and reasonably divide the work schedule

Medical equipment is old and damaged and needs to be replaced

Update medical equipment and other hospital facilities, and adopt artificial intelligence control system to take over, saving time for medical staff.

The hospital lacks rest areas and leisure areas, and the environment is old

Re plan the space design of the hospital, adopt humanized narrative space design, appropriately combine the healing design, relieve the pressure of medical work, and design the community hospital building with temperature.

Service concept

No appointment service or guidance service.

Construction of early service process of community hospital.

The hospital environment is poor and lacks waiting areas. The space is too old to reflect the culture and humanity of the community.

Re design the architecture of the community hospital, reasonably plan the functional space according to the needs of patients and medical staff, and at the same time investigate the community culture, so as to make the planning and design with the narrative subject of the community culture.

Lack of a service system for follow-up consultation and drug distribution.

Construct the service process after consultation, and improve the hospital drug distribution, drug tips and other services

There is no content for disease prevention and no platform for communication among patients.

Build a disease science popularization platform and a community for community residents to communicate with each other on health, and promote community residents' science popularization and interpersonal relationship.

Through the above analysis and conclusion, decided to build us a brand new service system to transform the community hospital's service system on the basis of the original one to facilitate the experience of residents and medical staff.

Design strategy

1, Improve the triage system to facilitate the experience of medical staff and patients.

2，Improve the late service process of the community hospital, establish and improve the humanized service system such as drug delivery and door-to-door consultation.

3, The architectural design of the hospital is reconstructed to convey the humanistic spirit of the community and the meaning of good health, creating a new community hospital architecture space with a sense of healing. The medical equipment system is updated, and new intelligent control technology is adopted to realize the automatic control of medical equipment and hospital facilities.

4, Regular health lectures and other communication activities are held, and an online science platform is established to facilitate residents to strengthen their bodies and learn about health care.

5，Build a friendly medical staff patient forum increase the interaction between patients and doctors.

Case Study——Nanjing Drum Tower Hospital

Mind map

This is a mind map of the community medical service system reintegrated according to the preliminary design inquiry and research.

About service systim design

Combine the offline process of the hospital with the online APP process, divide the service function area of different sections to facilitate patient consultation and doctor operation records, and at the same time carry out unified management by the background, so as to facilitate medical care to reasonably allocate medical time according to the patient's situation and save medical and patient time. At the same time, according to different age groups, screen and manual guidance services are provided for the elderly to facilitate the elderly to see doctor.

Design Element Research

1，Establish a combined online and offline care system to improve efficiency.

2，Provide a good working environment.

3，

Forming a community health care exchange platform for healthy communication

medical staff

1，Improve the service system for medical treatment

2，Provide good community hospital environment

3，

By creating a benign communication space, try to reduce the incidence of disease

Patients

New community medica l service system

spirit and culture, build a new community hospital with community culture by rebuilding the medical environment of the community hospital.

About spatical design

In terms of color, space and material, the design scheme is adopted to make patients feel warm and healing, so that the hospital space is no longer a cold place. In addition, the appropriate use of healing design can psychologically relieve the tension of patients and anxiety when the doctor's work is too stressful.

In order to make the space design of the community hospital give residents a beautiful feeling of space, researched the community culture that residents love.

Location

Dongcheng Community

The app will use data processing for appointment registration processing and work scheduling

The app will be responsible for controlling the electrical equipment of the entire hospital through voice control.

Create a harmonious community and promote harmonious communication between patients and medical staff through the new community medical service system.

Jiangsu

Province, Taixing District

business area

Government departments

residential area

green area

Through research, found that the ginkgo tree is a community cultural element loved by the community residents, the ginkgo tree is a symbol of Taixing City, with the beautiful meaning of health and longevity and Taixing City has legends about the goddess of Ginkgo, and the ginkgo culture is held every year.

Interior Design Information Flow APP Design

It can be seen from the preliminary investigation that ginkgo tree is a unique regional cultural element in this area. This area has a unique Bergamot ginkgo and is a famous hometown of ginkgo. Therefore, will also choose ginkgo as the design element, use the roots, trunk, branches and crown of ginkgo tree in their order, and transform these elements into three-dimensional patterns, Applied to the transformation design of the community medical service station, and combined the three-di�mensional composition with the spine link mode to design a community building with unique regional culture.

Design elements

Tree roots Tree trunk Tree branches

Crown

Resting area Ribbon design

Electronic rehabilitation therapy area

Interior design model

This is the interior renovation design of the community hospital, and in the renovated space, the space layout is replanned, and the emergency room, office, disinfection room and locker room rest area are added to facilitate the use of patients and medical staff in the community hospital.

For

Logo Design

Online consultation

Here is the framework diagram of the APP For medical staff

ginkgo tree

High Fidelity

FAB57C

FAB57C

Function Explan Service Blueprint

For doctors and healthcare workers For patient

Fill

This interface is used for the column of popular science and health knowledge

User Journey Actions line of Interaction line

Appointment and registration of personal information

Register - LoginEnter disease information - Select time and make an appointment

Patient Access

For patient follow-up services

Buy medicine

Waiting - doctor consultationexaminationtreatment - prescription --pick up medicine

Medication takingMedication administration

- Follow-up consultationService evaluation

Login - Buy medication online - PayGenerate invoicePick up/delivery

A communication forum for learning about disease science

complete real name authentication - enter the community communication platform - learn about disease science and make friends

Outpatient Doctors' Home Visits

Receive schedule --Treat patients --Punch in and out --Lounge lunch break --Treat patients --App controls hospital electronics --App uploads scientific knowledge

Receive app notification, learn about patientemergency/receive patient's address - follow the address and navigate to the patient's home

Frontstage Actions Backtage Actions Support Process

Receive notification

Nurse receptionDoctor examinationManual treatment / automatic treatmentIssuing and printing electronic caseCharging and prescribing - Ending the visit

Medication reminderfollow-up appointment

- satisfaction survey

Dispensing medicines

- processinginvoicing - home delivery

Upload related science books and hold related science online conference lectures

Nurse helps doctor process orders according to app schedule

Receive notification - get informedemergency/visit

Interaction

Backend entry of patient information and classification according to disease information, scheduling and notification to the doctor

Guidance instruction screen - Case entry into electronic systemInstallation of online and offline consumption systemPrescription medication entry into personal system

Pharmacy instructions imported into the system - system appointment for follow-up consultation

- satisfaction statistics analysis

Order uploadInvoice uploadNavigate delivery

Real-name authentication - system to arrange lecture activities

System automatically schedules registration based on medical conditionsSystem automatically generates case sheets based on cases and recordsLounge provides lunch heating, food storage and sleeping area - app Automatic control of hospital equipment - App uploads disease science information

System entry - voice call - address entryvisit preparationnavigation

Data entry

triage systemdoctor's workstation - case data entry systemmedication dispensing systemfinancial system

Data recording electronic system, data platform

Data System -

Financial System

- Navigation System

Equipment support Equipment support System equipment support, navigation system support

Generation gap & interaction

a micro-innovation design of vast pocket park promoting interactions between the elderly and their grandchildren

Service object: Elderly and children

Keywords:

generational relatives, family affection, emotional design, traditional games, public amusements, micro-innovation for urban parks, intelligent hardware interaction design

Background：

Because of the family conflict between my nephew, Xiao Bao, and his grandparents, found that there is a generation gap between most grandparents and grandchildren in China due to the differences of the times. In most traditional Chinese families, children are generally taken care of by grandparents from an early age. So how to solve the generation gap between grandparents and grandchildren and promote effective communication between grandparents and grandchildren has become a problem. Therefore, the project decided to explore how to improve the generation gap between grandparents and grandchildren through service design.

Project significance:

This project aims to improve the generation gap between grandparents and grandchildren by combining traditional Chinese games with children's favorite interactive games building new outdoor facilities, improving the facilities inside traditional parks, and promoting interaction between grandparents and grandchildren by allowing children and grandparents to experience the new outdoor facilities together in the park.

project personal project

PROJECT DESIGN PROCESS

Found problem

The elderly often take care of children in China, while nephews and grandparents often have conflicts. To solve communication problems between the generations, tracked their schedules and observed their interaction patterns. Through observation, found that the park is a place where the two generations often interact, however, there is a lack of interaction between the elderly and the young in the park, and there are also problems of interaction between other grandchildren in the park.

Research methods: schedule tracking, in-situ observation

Analyze the problem

Aims: To find the reasons for the contradiction between the two generations by tracking the schedule of the two generations, and to further find the core of the problem through field investigation conducted to the elderly and children to understand their interaction methods, interaction places, and their feelings and pain points in the interaction. These problems orients in the process of getting along with the current two generations, summarize the interview content, and use service tools to find the core of the problem and design possibilities.

Research methods: questionnaire, interview, user portrait, user journey map

Aims: Through questionnaires and interviews, the feelings of the two generations in the process of interaction are found. The author comprehended their needs in the interactive process and interactive places, and find design possibilities.

Design development Create

According to the needs of users, the games loved by the elderly and children were investigated respectively, while the characteristics of the games loved by the two generations were summarized. Combine the games loved by two generations to form different game projects, and re-plan the park's play service system.

Meaning: In order to allow two generations to better interact in the park, the use of games allows the two generations to interact with each other when interacting with outdoor games. Redefine the meaning of community parks, so that traditional community parks are no longer just places to visit and rest, but also acts as a medium to promote relationships amongpeople.

Design a new park play service system, innovate the community park, and transform different play venues into functional spaces within the community park.

Significance: Creatively combine the green plants in the park with the game of finding plants and making plant albums, and reduce children's time playing mobile phones by combining handicraft games and outdoor games, and also help children recognize basic plants.

Show the design of the renovated park, the distribution of each game area in the park, the design display of the search plant album, and the storyboard of the renovated park to present the play process of the park.

To understand the feasibility of the design further, printed the book and modeled the jumping grid game through Ardunio. The Author asked the elderly and children around me to try, and their feelings are recorded.

Purpose: To examine whether design helps solve problems, helps the elderly interact with children, and how implementable.

Background Park Analysis Conclusion About Park

My nephew has a family of five. His parents are usually busy being taken care of by his grandparents, but they often feel disobedient in taking care of him

how to promote the connection between the two generations of grandfather and grandchildren, and make the relationship between the two generations closer, plan to understand the model between their two generations Style.

In China, most of the family composition model is parents work outside the home to earn money, children are taken care of by grandparents to grow up, grandparents are responsible for taking care of children's daily transportation, eating, dressing and other aspects of life.but due to the difference of times, there is also a generation gap between children and the elderly,

It can be said that in most families in China, the relationship between many children and the elderly is closer than the relationship between children and parents, but at the same time, children and the elderly are also prone to contradictions in the process of getting along.

Xiao Bao's agenda of the day

In order to understand the relationship between the two generations, made the following schedule chart and analysis of Xiaobao and her grandparents

Schedule of activities for the elderly and children in the park

Through observing the interaction between the elderly and children in the park, concluded the following situation:

Through tracking and researching the daily map of Xiaobao and Xiaobao's grandparents, I found that the park is a public place where Xiaobao and her grandparents often interact, so plan to conduct relevant research on the inside of the park, hoping to find relevant content that solves the problem of getting along with grandparents and grandchildren.

The community park of Xiaobao community is a community park in the other 4 surrounding communities at the same time, through the field investigation of the park, found that Xiaobao's grandparents just stood not far from Xiaobao to watch Xiaobao play or walk not far from Xiaobao, and did not interact with Xiaobao, and found that the other grandparents in this park got along with Xiaobao's situation the following is what observed.

Very small number of elderly people accompany children to play.

When the elderly are dancing in the square, some children can't find their peers to play so they can only play bored with their mobile phones or stand in the distance waiting for their grandparents to

Children want to play with their grandparents, but grandparents are just watching the children from short distance, and the children can only play in the park by themselves.

Grandparents want to integrate into the world of their grandchildren, but due to the difference of times they can only watch from the sidelines and over time the old people do not plan to interact with their grandchildren again.

When the elderly are dancing in the square, some children can't find their peers to play, so they can only play bored with their mobile phones or stand in the distance waiting for their grandparents to come over.

The grandson wants to be close to the elderly, but there is a generation gap between himself and the elderly, unable to integrate into the world of the elderly, and can only watch from the side when interacting, and over time will no longer be close to the elderly, and it is easy to feel lonely.

In the morning, grandchildren generally exercise in the park in the morning, most of the elderly are not far from the children to entertain, will not join the interaction of children small number of elderly people interact with the elderly, children interact with children

The grandson and the elderly get along as harmoniously as possible, but they do not get along well, and sometimes there is a gap between the two generations due to the generation gap, and the occurrence of the oral gap will gradually separate the two generations.

The internal facilities of the park are rudimentary, and as a community park, there are no facilities to help the elderly interact with children, and it is necessary to add relevant humane activity facilities to promote interaction and play between the elderly and children.

At the same time, there is a lack of facilities for the elderly and children in the community to rest and only the ordinary chairs of the park are used as leisure facilities. And lack of humanized intelligent outdoor public furniture such as shading facilities.

Questionnaire

In order to discover more specifically the problems that may occur in the process of getting along between grandparents and grandchildren and understand the mode of getting along between grandfathers and grandchildren, did a questionnaire survey on whether there is a generation gap between grandparents and grandchildren.

A total of 140 questionnaires were sent, including 30 offline questionnaires and 110 online questionnaires, and the following questionnaire statistics are provided.

Do you have a generation gap in your life with your grandchildren?

Are you willing to interact with your grandchildren?

How long is the daily interaction with the grandchildren?

Through the questionnaire to see that the interaction between the elderly and children has related generation gap problems, and most of the elderly and children like to enhance their relationship by going out together for entertainment, so how to promote the interaction between the elderly and children, conducted a more detailed interview with the elderly and children in the community, discussing how to promote the interaction between the elderly and children, hoping to find a way to promote healthy interaction between the elderly and children to solve the problem of generation gap between the elderly and children.

About

Interview Analysis

Through interviews with three groups of families and previous questionnaires, concluded the following:

What is the reason why you are sometimes reluctant to interact with your grandchildren?

What entertainment do your grandchildren usually like?

Do you usually like to be with your grandparents?

Can grandparents join the game when they are with grandparents? Would you like your grandparents to play your game？

Are you open to outdoor interactive games that combine the games your grandparents love with the games you love?

Record of interview

Do you like to hang out with your friends

What is the daily and grandchildren's way of doing things?

Name：Lin Jianguo Age： 62 years

Sometimes you have to dance square dancing with your lover, or participate in community chess activities, so you can't participate with your children, so you can only let your children play by themselves, and hope that there are more facilities in the park that can combine our favorite entertainment activities with children's favorite games.

Name：Lin Shitou

Name：Li Guofeng Age： 64 years

love playing traditional games with my granddaughter and every time play game, feel like went back to my childhood curious about new things, and hope to experience a new type of traditional game.

Name：Li

usually like to play games such as jumping grid and hide-and-seek with my grandparents and am very willing to learn about the games that my grandparents like, and hope that there are more toy facilities in the park that can be played with my grandparents.

really enjoyed playing with my grandparents and was interested in traditional games that my grandparents loved.That is, we can only play more traditional games together, such as jumping grid, hide and seek, eagle catching chicken, but if you want to play mobile games together, grandparents are not very likely to join

Can you join the game when you are with children? Would you like to let your children know about your game and play it together?

If you could present the game you are interested in in in a way that is acceptable to children, would you like to play it with them?

There is a generation gap between the elderly and children

China's traditional public space lacks the design of humanized interactive public places

There is currently a lack of innovation in interactive play facilities and children's games

How to solve the problem initially

The generation gap between the elderly and children is mainly reflected in the acceptance of new things, such as mobile games and traditional games, and entertainment activities for the elderly and children.

Most of the elderly are willing to understand the games that children like and are willing to accept new things, and children are also willing to accept that the elderly cannot recognize too many new things, and are willing to accompany the elderly to become a meal.

The elderly and children in the community lack a place to interact and play and promote intergenerational relations

There are only simple green belts and rest areas in the community park, and there are no humanized functional areas such as play areas and friendship interactions, and there is lack of relevant interactive facilities, only some fitness equipment.

Former domestic interactive facilities often focused more on children using this group, ignoring that the elderly were also users of facilities.

Children's interactive facilities have single function and old games, resulting in children preferring to play mobile games, and mobile games will cause a burden on children's bodies

Name：Yang Guoqin Age： 67 years

My grandson likes to play mobile games more and more, but can't understand his hobbies, but can accept new things for my grandson and understand the mobile games that my grandson likes to play.

Name：Yang Qingji Age： 7 years

Sometimes it's easy to get into a fight with my grandparents because they can't understand my hobby of playing games, like to play adventure games, and hope that outdoor activities can be combined with adventure games.

Build a communication system between the elderly and children

According to the characteristics of entertainment activities that can be accepted by the elderly and children of their respective ages, a new community public space service system in the public space is constructed in which the elderly and children can play together.

Carry out partial renovation and design of new humanized interactive communication space for traditional and old community parks

According to the needs of the surrounding people, traffic, and community housing, the community park space activity place is restructured, and the park is transformed into a friendly interaction place that promotes people-to-people relations not only as a public space for viewing and resting

Carry out relevant innovative renovations of relevant children's activity facilities

Combined with the characteristics of children's behavioral interest activities and the characteristics of the interests of the elderly who accompany children, the activity facilities are combined with appropriate and simple surface operations to increase the interest of facility interaction, attract the interest of the elderly and children, and enhance the interactive connection between the two generations

Park Design

This is a transformation design of the park based on the combination of seven games in the previous game flowchart, and according to these seven games, the facilities combined with the game are redesigned, this is the renovated park design plan, the left is the park floor plan, and the right is the park scene map.

Dancing together and Hide-and-seek

This is device that dances together, and when the device senses the movement of dancing, it can emit light according to the movement and play music.

Hopscotch and Hide-and-seek

This is an axonometric drawing of the renovated park, and there are many game facilities in the renovated park that combine traditional games, and these facilities are outdoor play facilities that are redesigned according to the user experience flow.

Hopscotch together

Hopscotch together

This is device that crosses the river together, and when children cross the river, the device sprinkles water.

Dancing together

This is device for playing chess together, and children can play chess together with the elderly in the chess room.

River Crossing

Hide-and-seek

Fishing and chess room

Storyboard

let's go to the park together

Xiao ming and his grandfather go to the park together. They played together and jumped grids together.

Brochure Design

This is a treasure hunting album, in this album introduces the distribution of plants in the park and the introduction of plants, children can find plants to make plant specimens to make their own plant treasure album.

We crossed the river together

Grandpa looks, the lattice jumps and glows

The water is so cool Where grandpa, grandpa can't be found

Then they went to play, hide and seek together, and then went home for lunch.

After that, went to play and crossed the river together.

The grandson plays chess well

Before returning home, grandpa and grandson played chess together.

In the afternoon they went fishing together. Then they went looking for plants.

I'm dancing too

Grandpa, the fish seems to be hooked had lot of fun playing in the park with my grandpa

finally found this shrub

After dinner, Bob and his grandfather danced square dancing together.

After that, Xiaoming and grandpa returned home satisfied, ready to rest.

User Test

In order to better test the experience of the park after the renovation, conducted actual experiments with some of the games, and the following is the experimental process

Experimental process

The function of jumping grid is that when children/elderly people jump the grid, the lattice device on the ground can emit light, in order to better implement this function, chose to use Ardunio combined with LED light strip and programming pressure plate to achieve this function, the following is my experimental process.

Programming code Working process

Test records

After the technical experiment, did a user test of jumping grid and finding plants together, printed the album of finding plants together, invited two children and an old man to test these two games, in which jumping grid did not take photos due to user requirements, the following is my test record and summary.

User testing 1

Age ： 6 years old

Gender ：female

The Test One

It's fun to jump the grid, and it's fun to flash the lights

Finding plants is easy to stain your body

Hobbies ：Cartoons, mobile games

User testing 2

Age：7 years old

Gender：female

The Test Two

Have fun finding plants

Hobbies：Handmade, drawn

User testing 3

Age：63 years old

Gender：female

The Test Three

Jumping the grid is a bit boring in addition to glowing

Conclusion:

It's easy to get lost when looking for plants

Jumping grid is ok

Hobbies：Peking Opera, Square Dance

We can add a map of the park to the botanical album to avoid getting lost and think about how to further increase the fun of jumping grid games together

1. Prepare materials and make a lattice appearance

2. Use the bulb and the pressure plate combined with programming for hardware testing, the command is when the pressure plate detects V, the light is on

3, The test successfully replaced the bulb with led strip light for testing

4, Combine the led strip light with the pressure plate for testing

5. Put the led strip light and pressure plate into the inside of the lattice

6. When the foot is stepped on the lattice, the lattice glows, and vice versa.

Disappearing through the water

Design of service systems which help residents save water by upgrading operation modes of existing residential hydrosystems

Project definition: Water-saving service design and product design based on whole house water cycle

Keywords:

energy management, water supply and drainage, hydrosystem, intelligent sanitary ware equipment, product design, interactive design

Background：

I had to pay a high water bill due to uncontrolled water use throughout the season, which made me realize that there is a serious waste of water in my life, and most people have a weak awareness of water conservation while the quality of water-saving products on the market is confusing. Although there is already a whole house water recycling technology, but the way to save water is single and backward. Water is the source of all resources, so it is vital to achieve water conservation and raise awareness of water conservation among residents. This project therefore decided to combine service design and energy management with the aim of raising residents' awareness of water conservation and developing water-saving habits.

Project significance:

This project is to improve the original water circulation system of the house to achieve better water saving effect. The project firstly added a system to collect moisture in the house and liquefy it on the basis of the whole house water circulation, thus achieving the effect of increasing the water storage in the house, and on the other hand creatively used the product client to combine with the sanitary ware to achieve the purpose of water saving by adjusting the water flow rate of the sanitary ware through the client. At the same time, by combining the appearance of the product design with the water consumption index, creatively prompting the residents to save water through the color temperature change of lights, thus realizing the effect of prompting the residents to save water from the behavioral thought.

project

Team projects

Job description: design related to service systems and clients

DESIGN PROCESS

PROJECT DESIGN PROCESS

After paid an expensive water bill, the author noticed the situation of domestic water use and the urgency of water conservation. Therefore, the author decided to innovate the original water use pattern by looking for methodologies of water conservation.

Research methods: Internet data, book search

Aims: To collect the consequences of wasting water resources, understand the importance of water conservation, and initially comprehending the existed methods of water conservation.

Interview residents about their use, feelings, and awareness of water-conservation furniture. Use the empathy map to understand residents' pain points when using it. Then the author investigate related products on the market, understand their performance, production process and principle, and tried to furtherimprove the existing water-saving products to achieve better practical effects.

Research methods: interviews, empathy maps, competitor analysis

Objective: To understand the pain points of residents when using water - conservation products through interviews, and at the same time, to understand the advantages and disadvantages and development of current products through competitive product analysis, and to think about how to further improve them.

To improve existing water-saving products and better save water, found friends from different professions and organized an open discussion to find solution to the problem. Discussion method: Open discussion

Aims: by discussing with friends from different backgrounds, to deeply understand the measures of different industries in water conservation, and to provide theoretical support for the next step of integrating design goals.

Summarize the discussion content and summarize the design objectives, carry out observation experiments on water generation according to the design objectives, and conjecture that by integrating a liquefaction system to the original water supply and drainage system, the moisture in the air is liquefied and stored, while the measurement prompt system and the controllable product client are added at the same time, so that residents can control the amount of sanitary ware and understand the water consumption through the light prompt of the product, and improve the original water circulation mode in the house.

The service model of the transformed water cycle system is presented through service system diagrams, and the service links and processes between the whole house water cycle and the product client are displayed through the service blueprint, and displayed through the service scene.

Design the appearance of the product client in the service scene, combine the appearance of the product client with the lamp, play the role of lighting while prompting, and find the symbolic narrative theme by speculative intentions of the flower from blooming to withering. The product client acts as a narrative carrier with speculative significance, and further make the client interface design used with the product.

Design process: sketching – model testing –modeling – using scene rendering

Proposes: symnolise the product client, remind people of the importance of water conservation through the image of the flower from opening to withering, and to arose people's awareness of water conservation.

Motivation Desktop research

My experience——The story of the water bill payment

The hazards of wasting water

Deterioration in people's quality of life and causing public order problems (e.g. fights, unfair trading)

Analysis of water use

Due to the uncontrolled water use at home, my family's monthly water bill is very high, and because have to pay a high water bill every month, there is no record of the amount of water consumption on the water bill payment.

So, in order to understand the water situation, decided to find out how my family uses water every month and think about how to save water.

Conserve water and conserve it

What I want to do

New water-saving system Reduce water bills

Drought persists in northern China, leaving crops dead

The lack of cash crops has led to poverty in the northern part of the China

Water occupies the total volume of the Earth

The flora and fauna along the river were destroyed

Some plants and animals are extinct

47,500 square kilometers

The area of soil erosion in the Yangtze River is lost

65%

In order to better understand the daily water consumption of households, decided to look at the actual situation of household water use to find out which areas use more water and whether there is any water waste

Timeline:

9:00 a.m 12:00 pm 6:00 pm 10:00 pm

The area of the lake is decreasing year by year

Precipitation is minimal and the land is cracked

Research on ways to save water

Artificial means

As the original water resources are depleted, new water resources will be exploited, and improper extraction will cause the ground to collapse

Industrial equipment Natural water storage

Waste of water scene :

1. Water splashes when washing, and the faucet is not well controlled. 2. Do not pay attention to turn off the faucet in time after washing vegetables. 3. Forget to turn off the faucet after washing the dishes. 4. The water pressure switch is not well controlled when showering.

The capacity of the water：

Incomplete statistics, due to the above behavior, 200ml more water can be lost per day, then more than 1L of water will be consumed in a week.

1. Use water as you go

2. Prepare buckets and collect usable water for recycling

3. Use water-saving furniture and other recyclable furniture

1. Agricultural irrigation products

2. Fully automatic water supply device that can save water

3. Water-saving house internal pipes and water-saving furniture

1, African baobab, cactus, aloe vera and other plants

2. The climatic principle produces water, such as plant frost fall

Interview

Through my research on water-saving methods, found that there are many water-saving products on the market today. Many families will also choose to use water-saving furniture and install water circulation systems to achieve the effect of water conservation, in order to better understand the current urban living experience in the use of water-saving furniture and the whole house water circulation system, and find a better way to save water, first interviewed the use of water-saving furniture and the installation of the whole house water circulation system around the house.

Question :

1. Is there a sense of water conservation in life? What do you think uses the most water in your life?

2. Whether water-saving products or whole house water recycling equipment are used, what do you think of the water-saving effect of the current use of water-saving products?

3. Is there any inconvenience in the use of water-saving products during use? What is the inconvenience?

4. What kind of improvement do you hope the current water-saving products can be made?

Record of interview :

If the water bill is not high, it will not be deliberately saved. The use of the whole house water circulation system, in the process of use, generally bathing, washing the most water, the current water-saving products water-saving effect is generally of little use, the inconvenience is mainly bathing washing when adjusting the size of the splash is difficult to adjust, accidentally the water will open very large, hope this aspect can be improved.

Empathy map Says Thinks

Faucets are hard to open and hard to turn off

Why are there more water bills this month?

Product analysis

Based on the previous interview, found that most of the current residents have inconvenience in using water-saving furniture and the whole house water circulation system, in order to better save water in life, conducted product research on the water-saving products currently on the market.

The use of water-saving furniture, generally there is a lot of water for washing vegetables, there is no inconvenient place, but hope that if the water for washing vegetables / rice can be reused, think can further save more water.

The faucet forgot to turn off again

It is clear that water-saving furniture and the whole house water circulation system are installed, and the water bill is still very high.

want to ensure the quality of sanitary ware Want a client to help understand household water use and how much water is being used in different rooms

Does Feels

Water is not saved unless necessary

Water flow cannot be controlled，Water splashes everywhere and wastes a lot

There is no moderation in the use of water

Conclusion

Worry about forgetting to turn off the fixture

Every time can't control the flow of water, I worry about not controlling my clothes or wasting water.

Want to have a better whole house water circulation system to help save water

Want to better control the water flow of the fixture to avoid excessive water flow or insufficient water flow

have doubts about where the water is used, obviously not using a lot, but the water bill is very high.

Inexplicably, the water bill is overrun again

The use of water-saving furniture, generally the most water for flushing buckets and washing, can not control the flow of water in the bucket during use, the water is easy to accidentally open too large, hope that the relevant water-saving control can be carried out in this regard.

1. Although most products have water-saving effects, water-saving effects are average.

2, at present, bathroom products can not control the size of water flow, often easy to cause water waste phenomenon, and there is no water flow record on the water bill payment slip

3, although the whole house water circulation system has appeared, but its water-saving method is still through the storage of traditional storage water combined with sewage purification technology to achieve the whole house recycling water, and has not made innovation.

4, the current water-saving furniture is mainly through the combination of traditional suction technology and electronic induction technology, through the control of water consumption to achieve water-saving effect, also did not make innovation and the unreasonable design affects the use experience of the residence and cannot achieve the water-saving effect.

product principle

Water-saving shower

Water-saving faucets

Water-saving toilet

Whole house water circulation system

technology

Suction technique

By punching holes on the surface of the product such as shower products to form air suction holes, using air injection technology, injecting an appropriate amount of air into the water pipe, using the Venturi effect, combining air and water to form bubble water, while saving water, you can also increase water pressure and form a rain effect of rain and fog.

Literature research

In order to better understand how to save water better, read many papers to understand the current research papers on water conservation and energy management

Recirculating filtration technology

Siphon technology

Water is recycled through pipes

The water storage tank in the pipeline circulates and filters the secondary water, and the kitchen water is used for toilet water, mopping and other aspects after coarse filtration (rice, vegetable leaves, etc.), oil-water separation filtration (oily substances, etc.) and secondary filtration (dish soap, etc.).

The kinetic energy of the inlet water is used to push the impeller to rotate the compressor device to compress the gas, and the pressure energy of the inlet water is used to compress the gas in the pressure vessel, and the gas and water with higher pressure first flush the toilet strongly, and then flush it with water

The water used in life is stored in the household wastewater tank through the water supply pipe, and the water can be recycled many times through the water purification of the waste water tank.

Question and thinking:

1. How to better transform the existing water-saving system?

2. How to improve the whole house water cycle on the basis of tradition to achieve better water saving effect?

3. How to improve the experience of living in the process of use and improve the awareness of water conservation?

Participatory discussion Discussion conclusion and design goal

So how to better transform the existing whole house water circulation and water-saving furniture to better save water and protect water resources, discussed this, hoping to find a strategy to solve the problem.

Introduction of members：

member 1: member 2:

Name: Bing yu

Age: 23

Job: urban design student

Record of discussion :

Name: Tang chao

Age: 24

Job: Furniture designer

problem 1: problem 2:

The body needs to ingest water, and the body can produce water through the body circulation.People's living life is inseparable from water.

Name: Xiao liu

Age: 25

Job: Doctor of Civil Engineering

The human body is made up of 70% water

problem 3:

think that on the basis of the original whole house water circulation for recycling, we can add an open source way to save water, and manually control the water flow of furniture by monitoring the flow of water-saving products to save water.

3. Do you think that in addition to saving water through the traditional water circulation system and water-saving furniture, you can also save water on the basis of the original.

4, what do you think the home water-saving circulation system will be like in urban life in the future?

believe that it is necessary to enhance the awareness of water conservation in public enterprises, not only through the rise of water prices, but also to increase the awareness of water conservation in public enterprises, so as to realize the preciousness of water resources and know how to save water.

Naturally, even the human body can produce water through water vapor, and think that on the basis of the original, by adding a device for collecting water vapor in the house, on the one hand, on the basis of open source and circulating water, and then the water collected by the collection device is liquefied and stored after treatment, the effect of saving water can be achieved.

The following is a summary of the discussion after the discussion and the design goals based on the discussion.

At present, the housing water circulation system in the city is generally divided into two parts: drainage and water supply, and the discharged water will be properly evolved through the sewage plant and discharged into nature, and then re-fed through the water supply system.

At present, the equipment in the drainage system of the house is generally old, and the maintenance and operation is not good, but in addition to the old equipment and technology can not keep up, according to my research, found that the state does not pay attention to this aspect, and the general awareness of water conservation is not strong, how to increase the awareness of water conservation in the house itself is also an important issue.

Most of the furniture design is through traditional induction technology and suction technology to save water, but did not consider from the control of the flow to save water, many bathroom water-saving furniture water nozzle often can not be regulated by the normal water flow size, which is also one of the reasons for more water consumption.

problem 4:

On the one hand, water is stored by collecting water vapor in the environment for liquefaction and storage, and on the other hand, water conservation is carried out by open source throttling

In the future, it is necessary to determine the indicators and performance of water savings, and the itinerary is operable and user-friendly for the client.

Through the product or client prompt function, let the public realize the amount of water consumption, so as to consciously save water from the thought and behavior.

Renewal of indoor water circulation systems in urban homes

Add a water collection device in the house on the original basis, store the collected water in the household water tank, and increase the usable water resources.

Increase

Design goal

Through the client or product combined with the water supply system, formulate public water consumption standards to detect public water consumption, and standardize public water use.

Standardize the manufacturing process of bathroom water-saving furniture, and update related bathroom water-saving products

Update the old drainage equipment, use the all-round whole house water circulation system, and realize the use of water circulation in every household.

Upgrading the drainage system and water supply system, installing water flow monitoring meters in each household, and displaying different colored lights through the use of water flow, so as to enhance the awareness of water conservation.

Improve the drainage system of sanitary ware products, and add a water storage tank that can be used again as a secondary use of water on the basis of the original, improve the utilization rate of water resources, and achieve the effect of open source water saving and energy reduction and emission reduction.

Adjust the switch size of the water outlet of bathroom furniture, increase the water outlet option of three options: medium flow, small flow and large flow, so that the residence can choose the appropriate flow size of the water outlet according to its own situation, and improve the sense of water saving experience of the residence.

awareness of water conservation

Concept design

Analysis of the way water is produced

So how to innovate the design of household water-saving products and equipment on the basis of the original, achieve better water-saving effects and how to self-sufficiency by collecting water in the environment, I studied how water can be generated, hoping to find better water-saving methods through the investigation of water generation methods.

Observe the record

So how to innovate the design of household water-saving products and equipment on the basis of the original, achieve better water-saving effects and how to self-sufficiency by collecting water in the environment, studied how water can be generated, hoping to find better water-saving methods through the investigation of water generation methods.

Life phenomena

At 6 a.m., a layer of mist will appear on the floor and glass of the balcony, which will be converted into water droplets at 7 a.m., after which the floor and windows of the balcony will become wet, and there will be water accumulation inside the window grooves. Through observing life, discovered that moisture can also be generated in the residential environment, so decided to measure the humidity in the house and wondered if it was possible to collect moisture by liquefying the moisture in the air.

Self-observation

Service system map

By investigating the way of generating water and observing the water vapor generated in the home environment, found that a lot of moisture can also be produced in the environment where people live, so decided to add a device to collect water vapor in the air on the basis of the original water supply pipes and drainage pipes, as a third-party water storage tool, to transform and improve the equipment on the original basis, and at the same time by adding a monitoring system and water flow regulation system to detect household water use. Let each household be aware of the amount of water consumption every month while controlling the flow rate according to its own situation, on the one hand, enhance the awareness of water conservation, on the other hand, open source water throttling, from the use of water saving, the following is the new service system diagram.

By measuring found:

On a sunny day, the humidity in the home is 54.6%

On rainy days, the humidity in the home is 63.2%

On cloudy days, the humidity in the home is 57.8%

And each square meter can produce 1.5g of water, and for every 10% increase in humidity in the air, 1.3g of water can be added.

My breathing rate is: 18/min

Exhaled air in a day is 10 million milliliters, which can produce 66 milliliters of water.

When the humidity in the room exceeds normal values, the moisture in the room is collected and converted into usable water by liquefaction

Service blueprint

When

Physical evidence

Service scenario

liquefaction system

1、Display of lamps 2, Display interface of available water quantity 3, Display interface of the amount of water used 4、Display interface of the control function of water flow size 5、Display interface of liquefied water quantity

Actions

User Journey

Check the amount of water available Use water Receive light prompt Adjust the water flow Consciously save water Receive light prompt Turn on the liquefaction system

line of Interaction

Frontstage Actions

Screen shows the water consumption of the month

line of Visibility

Light-emitting display

Use the screen to adjust the size of the water flow

Light-emitting display

Use the screen to open the liquefied water storage tank

Backtage Actions Support Process

Water supply Water consumption measurement

line of Internal Interaction

Water supply system

When the water consumption exceeds the value, the warning light will start flashing

When regulating the water consumption, control the size of the water output from the faucet/ sanitary ware

The liquefied pipe collects the excess moisture in the house and flows into the liquefied water storage tank after liquefied water storage.

When the liquefied water storage tank is opened, the water flows into the water tank and increases the water consumption.

When the water consumption exceeds the value again，the warning light will start flashing again.

When the humidity in the room is greater than normal, the pipe will collect the excess moisture in the room and convert it into usable water through liquefaction, and transfer it to the inside of the tank through the pipe to make usable water. drainage system

Product client system

Measure the water consumption, display the amount of water consumption each month through the client, the user can regulate the water flow of the family through the client to achieve the purpose of water conservation, and at the same time the client is combined with the lamp product, through the different lighting of the product, remind the user how much water consumption.

Water supply system

The water supply pipe supplies the household water through the water tank, and the water stored in the dehumidification liquefaction pipe also supplies the household water through the water supply pipe. At the same time, the detection system monitors the flow rate of the water supply pipe, so that the user can know how much water is being used.

Water storage system

Product client system

Measuring system Liquefaction system

Used wastewater can be discharged through drainage pipes, wherein sink wastewater can be filtered through the inner filter into the toilet storage tank through the drainage pipe for secondary recycling of water.

Product design process

product concept

So how to remind the user of the amount of water used through the product side, think about what kind of appearance and appearance the product should convey to the user the importance of water conservation and remind people to save water, so investigated the meaning of water to nature.

When there is enough moisture, plants can grow, and flower, the colors of the flowers will be bright and bright.

Product design

3D model testing

In order to better compare the effect of the two product solutions and find a better product design scheme, will model the two schemes, and send the product models of the two schemes to the surrounding residents, and ask them to evaluate the two solutions to select a better product design, the following is my evaluation record.

plan 1:

Product show

advantage：

The lamp informs the user of the water use in the house through the degree of light.

water

When moisture is scarce, the flowers will gradually wither and the color will become dull

Plant growth flower

design sketch

If there is no water

The flowers wither

Through conceptual research, decided to choose flowers as a design element to express the change in water consumption through the change in the brightness of the light

plan 2:

3D model show

The light of the flower changes with the size of the water consumption, when the water consumption is sufficient, the light becomes brighter, and vice versa, suggesting that the flower will slowly wither without water, and through the combination of light and flower lamps, it plays a role in saving water

disadvantage：

Simple shape and small space area Easy to clean up Simple modeling

advantage：

Beautiful appearance

disadvantage：

The space area is too large and inconvenient to clean

The wall client touch screen can control the amount of water output of the fixture, check the specific amount of water, and control the liquefaction system.

After choosing, decided to choose Option 1 as the design solution, because Option 1 is more practical, and here is a detailed model of Option 1

When the water consumption is more than one-half, the light is soft

When less than one-third of the water is used, the light is dim

When less than one-third of the water consumption is used, the light is bright

Information architecture

Low

PROJECT DESIGN PROCESS

The Forgotten People

A case study for veterans who have been traumatized by war while have been forgotten by the public for political issues

Service object: Homeless World War II veterans forgotten by the country due to their special historical background

Keywords: social voluntary, emotional design, physical v.s mental, public service system, game design

During a trip to Yunnan, accidentally learned about a group of unsung heroes in our country: they were the veterans of the Expeditionary Force who had participated in the Yunnan- Myanmar Campaign during World War II. But because of their sensitive political status, their existence was deliberately erased and after the founding of the People's Republic of China, they have been stranded in the places where they fought, most of them living in poverty with no one to turn to. Because of my sympathy for their suffering, tried to help these unsung heroes, but it was a challenge to meet the wishes of the veterans while protecting the rights of the state. decided to explore how to solve the problem of veteran relief through service design.

Project significance:

This project is designed to help the veterans who have been forgotten by history in a special political and historical context and to honor the unsung heroes who were deliberately erased by the state for the purpose of domination, but who have contributed to the country. In this project, I want to explore the relationship between death and memory in the spiritual world and physical world, let the unsung heroes can be remembered in the game and spiritual world, thus fulfilling their wishes and providing relief to the surviving veterans through the income generated by the game.

During a trip experience, found that homeless veterans who were forgotten by the country because of their special historical background, only non-profit organizations provided help to veterans, in order to help these veterans, decided to transform the service system of the original non-profit organization. First of all, investigate the current national policy of appeasing veterans, the current situation of veterans' lives, and understand the current situation of veterans

Conduct online interviews with existing veterans to understand their life and spiritual aspirations. Then, the non-profit organizations that are currently rescuing veterans are investigated (internal personnel interviews, stakeholder maps) to understand the operation status and problems of the organization, and think about how to improve the existing non-profit organization operation model and better rescue veterans

Focus group discussions on how to protect national interests while meeting the aspirations of veterans and how to improve existing nonprofit operating models.

Research methods: Internet search, news, book search materials

Aims: Understand the social background, life situation, and policy considerations of the service target (the historical background of the veteran conflicts with the current national situation).

personal project

Research methods: Interviews, stakeholder maps

Aims: Understand the wishes of veterans, understand the current situation and problems of non-profit organizations, and combine the previous policy research to think about how to improve the operation mode of non-profit organizations on the basis of safeguarding the country and realize the wishes of veterans.

Research methods:Focus group

Aims: How to balance the wishes of veterans with national interests and public welfare organizations

Through discussion and research on physical and mental death and religion, we decided to combine the original non-profit organization with game development to develop a game that uses the war in which veterans participated as the background of the game under the conditions of national policy. The name of the veteran becomes the character in the game, and the player learns the story of the veteran while playing the game, experiences their life, and plans the game flow and business model in detail.

Design methods:System diagram, business canvas, flowchart

Meaning: It investigates life and death, religion, and sacrificial culture, combines the concepts of games with veterans' wishes, war and peace, death and oblivion, and designs that do not violate national interests

In the game, each veteran is given an electronic medal to fulfill their wishes. And in the final scene: the world after death - the tree of life, giving them the final destination in the game. And the character design is based on old photos of soldiers from World War II. Scenario design for the afterlife world based on the story of the game.

Motivation

My experience —— A special graduation trip

On June 9, 2017, traveled to Tengchong, Yunnan Province, and during this trip, went to National Martyr Cemetery. Through the introduction, learned that this cemetery was built during the Republic of China to pay tribute to the young soldiers who lost their lives during the Yunnan Myanmar War in the Pacific Theater during World War II.

Then we went to the Yunnan Myanmar War Memorial Museum next to the National Martyr Cemetery. In the memorial hall, learned that the war changed the situation of the Pacific battlefield during World War II and laid the foundation for the end of World War II in the future.

Tengchong,Yunnan province,China

1，Dianmian Anti-Japan War background

On December 7, 1941, the Japanese Navy bombed Pearl Harbor and the Pacific War began. On December 23, 1941, the Japanese bombed Rangoon, the capital of Myanmar, then the country was in danger. Not only was Myanmar a barrier to China's southwestern border, the Yunnan-Myanmar Highway was also the only one of China's only four major international material transportation routes that had not yet been captured by the Japanese during the war. At the same time, if Myanmar was completely occupied, the Japanese army could invade China's Yunnan Province through Myanmar, launch a full-scale attack on China, and even attack India through Myanmar, while realizing the ultimate strategic attempt to advance westward and gather with Nazi Germany in the Middle East, thus affecting the overall situation of the world anti-fascist war.

2，Where do Expeditionary force come from

Most of the members of this Expeditionary Forces came from intellectual youths from all provinces of China who were called upon by the government during the Second Conscription, with the majority of them from Sichuan and Hunan.

3，Why the expeditionary force is stranded abroad and cannot return home

With the outbreak of the Chinese Civil War and its end in 1949, when the government of the Republic of China retreated to Taiwan and the government of the People's Republic of China was established, the Chinese government did not allow the Expeditionary Forces to return to China or grant Chinese nationality.

National Attitudes Toward Expeditionary Force veterans

However, due to the Chinese civil war, the war and the soldiers who participated in it were deliberately concealed by the Government of the People's Republic of China.

Most of the remains of many soldiers were also detained in Myanmar and were not buried.

Only members of non-governmental public welfare organizations will organize members to search for the remains of soldiers participating in the war in Myanmar. The picture shows the remains of the Expeditionary Forces packed in petrol barrels.

Due to the Chinese civil war, the surviving veterans of this war have been stranded in northern Myanmar and Tengchong, Yunnan Province, and have never returned to their homeland. The Chinese government does not recognize their status, does not support them, and does not allow them to return to their homeland.

As the state erased their presence, the veterans had to beg and work odd jobs to eke out a living, and lived in very modest houses. Out of compassion for the Expeditionary Forces in this battle, thought about how could use service design to help them fulfill a last wish.

In addition, due to a series of policies of the government of the People's Republic of China to consolidate politics in the early years of the country, the remains of the Expeditionary Forces who died in the war could not be found or buried, and the surviving Expeditionary Forces became wanderers between China and Myanmar without social identity and nationality, and could not return to their homeland.

Public Opinion

In order to understand contemporary Chinese people's views on veterans of the Expeditionary Force, went to relevant websites and forums to collect surveys. The public opinion is divided into two directions:

Be sympathetic to the treatment of Expeditionary Force veterans, but also willing to understand the dual nature of national policies. They sympathized with the veterans and was very disappointed with the national policy, and hope to help the veterans as much as possible.

Does not recognize the contribution of the Expeditionary Force veterans, considers them a threat to national rule, and believes they should resign themselves to their fate.

National Martyr Cemetery Dianmian Anti-Japan War Museum

Interview

In order to understand the wishes of the veterans so that could better help them, decided to go to the Internet to find descendants of veterans or surviving veterans to interview.

Through postings on BBS and websites, found a volunteer who knew living veterans who had fought in the war and asked him to conduct the following interviews with veterans

Social welfare organizations research Research conclusion

The following is a summary of the research

Through the interview with the survivors, found that most of the former public welfare organizations were still helping them through the public welfare organizations. In order to better understand the process of the public welfare organizations, contacted the internal staff of the public welfare organizations to conduct online interviews.

Interview

Q1:

How did you come into contact with doing such public welfare activities?

am a reporter from a newspaper. learned from my interview on the drug control incident in the Golden Triangle region of Yunnan that there are also veterans who have participated in the Anti Japanese War. After learning about the war story, decided to do such public welfare activities to fulfill the wishes of these elderly people as much as possible.

Q2:

Are there any difficulties in carrying out public welfare activities?

The publicity mode of public welfare organizations is single, with only books and documentaries from the media department, and the content form is single.

The audience of the original public welfare organizations are mostly people who are interested in history and military affairs. The audience is very narrow, and the material and spiritual help they can bring to veterans is very limited.

Are there any volunteer activities to improve the living conditions of veterans?

Occasionally, volunteers will come to help us, and some public welfare organizations will also organize donations and activities to find relatives.

Q3：

Q1： Why did you join the army and how did the war affect your family at that time? Did you receive any special attention from the government after the war? What was life like after the war?

At that time, when the country was conscripting, joined the army. During the Chinese Liberation War, the Communist Party came and never returned home. After the Chinese Liberation War, I became an unemployed vagrant.

Q4：Are there any unfulfilled wishes?

don't want financial compensation from the state, I just want to be remembered by future generations, I don't want to be forgotten.

Name:Sun chunlong

Job: newspaper

Stakeholder map

Q2：What kind of help would you like to receive when you encounter these difficulties?

can carry the material and life difficulties, just want to go home want to return to my hometown and find my lost relatives.

Conclusion

1：

For historical reasons and in order to consolidate the rule of the new government, there is no legal provision for preferential treatment of the Expeditionary Force veterans in China, and there are only private institutions to help solve the difficulties of the veterans.

2：

3：

The standard of living of the Expeditionary Force veterans is very poor compared with other military services, but they do not expect to get the pension from the state. They just want to go back to their hometown and be recognized. They hope that people will not forget themselves. However, the state is unwilling to actively promote them in order to consolidate its rule.

The state did not recognize these Expeditionary Force veterans, so they were forced to stay at the border of Yunnan, unable to return home, and their contributions were forgotten and erased.

4：The veterans of the Expeditionary Force were also the victims of a two-party war during the war, and they should not be hurt and forgotten for political reasons.

Because of the special background and national policy, etc. Many people are unwilling to accept this group of veterans. have done relevant reports and documentaries before, but the effect is limited. Few people are willing to understand these stories and join us.

Q3:

How do you want this public welfare activity to develop? Do you want to promote the deeds of veterans?

The only wish of most veterans is to be recognized by the society, and to let more people know about this history and recognize their existence on the basis of maintaining the existing peace. also hope that more people can join us.

A complete record of history through documentaries is not always accepted and understood by the people of the People's Republic of China, and needs to be promoted in a more accessible way.

Veterans receive help from nonprofit organizations

Veterans receive help from members of the public and non-profit organizations through media campaigns

Question thinking：

How to improve the operation mode of existing public welfare organizations to help veterans?

The media helps nonprofit organizations publicize veteran stories and gain ratings

While satisfying the wishes of veterans, publicize the stories of veterans in a way that is acceptable to the public, so that more people pay attention to this social group?

How to find a balance between real history and the special political context of our country when promoting the stories of veterans

People who were moved by the veterans' stories spontaneously organized public welfare organizations

Focus group Discussion conclusion and design goal Folk culture research

organized a group discussion to find a solution to the problem of how to improve the existing operation mode of the charity to bring better help to the veterans and fulfill their wishes.

process of the dicussion:

time: 1hour40min

Through a group discussion on helping these veterans, concluded and planned the following design goals.

Through interviews with living veterans, I learned that they did not fear death, and that their only regret was that their spirit and soul would be forgotten. Through group discussions, discovered that folk have a special definition of death and sacrifice, so decided to explore what folk have to say about death and disappearance.

Religious definition of death:

Introduce the background, watch a documentary about the Expeditionary Force

1 Discuss how to view this group and how to help them realize their wishes.

problem analysis:

How should we view these veterans? 1

How can we fulfill their wishes while spreading their stories in a way that young people like? 2

members:

view of group:

Further discuss how to improve the operation strategy of the original charity to better help the veterans of the Expeditionary Force

How to balance the real history with the special political background of our country? 3

How to improve the operation mode of existing public welfare organizations to let more people join while combining with game development? 4

Expand the audience of the original media and publicize the veterans' war experiences in a way that modern people like.

to promote the serious war story through games that young people like, to learn about the war in the process of playing, to feel the veterans' emotions up close, and to pave the way for players to join the public welfare cause subsequently.

The Buddhist definition of death

Although they are members of the National Party, they have also contributed to the country, and we should give partial recognition.

Avoid sensitive political topics and publicize the original intention of these veterans to join the army at that time.

You can develop a scripted game set in this war, and by playing the game to experience the scene at that time, you can understand the war and avoid some political influences.

We can award MEDALS to those soldiers in the game, so that they can win recognition in the game world

Profit by releasing game peripherals, and donate the profits as public welfare donations to veterans to improve their quality of life.

Improve the original publicity model and expand the scope of publicity.

Soldiers are afraid of being forgotten. They are not afraid of death or poverty. They are afraid that they will not remember them after death, so that they will really disappear completely after death in this world

Being remembered in the game and living in the game can satisfy the wishes of veterans who do not want to be forgotten to a certain extent.

Combine the original civil organization with game development, use the game turnover to bring income for the veterans while the game propaganda.

Improve the previous original mode of combining traditional memorials with local tourism, and combine traditional memorials with offline game scenes.

Physical Death Soul Death

Even if the body dies, the soul still exists

After the death of the physical body, when no one remembers the name of the deceased, the soul dies completely in the spiritual world as well

Combine the game concept with the veterans' wishes.

Improve the original business model and combine the new media form.

When the name is still there, you can find the way home, when no one remembers the name, you can no longer find the way home

The movie Spirited Away

When no one in the world remembers you anymore, the soul dies too.

Definition in film and television works

Is possible to replace documentaries in a more relaxed way?

Sometimes like to play war games, and then the virtual colors and the world can give me the experience of really participating in that war

There is a saying in my hometown that the death of a person in the material world is not really the death. no one remembers them, it is the complete disappearance of the real sense. The significance of the Qingming Festival ancestor worship is also the ancestors hope that the descendants do not forget them.

Turn the names of veterans into the names of characters in the game, just like the hundred views of Jiangnan, and turn the experience of these veterans in the war into the script line of the game.

The setting of the game needs to avoid the sensitive political content of the country to ensure that the game can be released.

Combine the game's clearance and upgrade with the actual offline check-in, for example, players can go to the actual location to check in the museum or actually donate to veterans to upgrade and redeem peripheral gifts through upgrades

Using the concept of metaverse, the name of every veteran who participated in the Expeditionary Force was turned into a character in the game, so that the veterans could always be remembered in the game even after their death.

According to the preliminary interviews, we learned that veterans do not want to be forgotten after their death, and do not want no one in the world to remember their existence and stories. Through the group discussion, we hope to combine the veterans' stories with the game background, so that their stories and names can always be passed on in the game, even if they have passed away, but can live forever within the spiritual world.

Chinese sacrifice culture

Folk sacrificial culture

We will commemorate our ancestors by shouting their names on Tomb Sweeping Day, the Mid Yuan Festival and other festivals, so that our ancestors can live in another world.

The Movie Coco

CHINA

Character design

According to the game flowchart, I next made the character design scheme for this game.

Character design process and sketch

Scene design for the afterlife

Here is the design of the afterlife, when the soldiers in the game die, they will come to the afterlife.In the game,

Game design

Here is the game interface design and game peripheral product design

Introduction

This game is set in this war, players enter the game to generate game characters named after the soldiers who participated in this war, players can experience the game through this game to learn about this war and know the story of the expeditionary force.

Game gear

The Tree of Life is located on the other side of the game's space-time world, and the Tree of Life is also the source of nourishing the prosperity of the country. Only souls that have contributed to the people of the country can enter, and souls that enter the tree of life will be recognized forever.

soldiers who participated in this war can receive medals that give them recognition of their status, and they can all come to the tree of life in the afterlife world in recognition of their sacrifice for their country.

Yang Guilan

Li Guangdian