[insert date]
Valued Customer, The safety and well-being of our team members and customers is our top priority. We are closely monitoring guidance by the World Health Organization and other public health organizations, and taking recommended precautions in terms of pilot, team member and customer health and safety. We are also promoting recommended preventative actions related to hygiene and encouraging our team members to take any signs of illness seriously and seek medical attention as needed. Per the World Health Organization (WHO), it is safe to handle a package from China or any other place where the virus has been reported. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. We continue to operate in impacted areas as local conditions and restrictions allow. We are adhering to all regulations and guidelines from government authorities related to containment of COVID-19. These work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas, and we have adjusted transit commitments for select services in impacted areas. We are leveraging our global logistics network to minimize service impacts and to continue providing our customers with the best possible service. Please visit fedex.com or tnt.com to check the status of your shipments or review changes to transit commitments. As a leading global transportation and logistics company, we routinely face challenging situations in the course of doing business that require us to implement contingency plans to sustain our operations and minimize any customer impact. We have 47 years of experience in proactively addressing situations that can occur at any given time somewhere in the world. Whether social upheaval or a natural event, we are adept at implementing contingency plans at a moment’s notice, and we have the flexibility across our network to make the necessary adjustments so that we can continue providing the best service possible. Although we do not share or provide copies of our plans due to the proprietary nature of the information, our priorities are to continue providing service to the best of our ability while ensuring both the safety of our team members and the security of your shipments. It is the magnitude of the event that dictates the degree of implementation of our plans. Our pandemic plan includes operational business continuity plans for each operating company, safety, human resources, communications and post-event recovery plans. We are currently supporting relief efforts through our longstanding relationships with humanitarian aid organizations including Direct Relief and International Medical Corps. These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves. FedEx is maintaining frequent communication with them and other nonprofits to ensure that our resources are deployed effectively. For questions related to the COVID-19 coronavirus, we encourage you to reference guidance from the World Health Organization and your country’s public health organizations.