Scenic - February 2024 by BizClik Media

Scenic Cruises How Ultra-Luxury Can Embrace Sustainability DIGITAL REPORT 2024

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CRUISES -LUXURY CAN STAINABILITY

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Phil Jordan, Director of Sustainability & Delivery at Scenic – Luxury Cruises & Tours, on the challenges of balancing six-star experiences and sustainability

ost people are familiar with the phrase ‘leave nothing behind but footprints’ when it comes to responsible travel and tourism, but the travel sector needs to step up even more in 2024 and beyond. While making a minimal environmental impact is important, we also need to make a positive impact with the communities we interact with globally? That ethos is being adopted by Scenic Luxury Cruises & Tours, which works closely with and funds local projects that help to maintain the natural beauty and improve living conditions in the regions it visits. From providing clean drinking water in Vietnam to supporting a school in Kenya, Scenic’s Cherish the Planet pledge goes beyond sustainability – it’s a commitment to creating positive change. Driving that change first in Asia and then on a global level is Phil Jordan, Director of Sustainability & Delivery at Scenic, who has seen the company evolve and expand during his 10-year tenure. “Ten years ago, when I started with the company, we were very much river cruise and escort journey’s specialists,” says Jordan. Today, Scenic Group has more than 26 vessels across Scenic’s river cruise ships, Scenic Eclipse Discovery Yachts and Scenic’s sister brand, Emerald Cruises. The company operates across all seven continents and has employees working globally.

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THE SCENIC STORY From humble beginnings to world-renowned ultra-luxury cruise and tour operator, in 2024 Scenic celebrates over 38 years as a leader in its field. Founded and owned by Glen Moroney, the only Australian to build a cruise line at scale internationally, the company has grown to 26 vessels across its Scenic and Emerald brands.

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PHIL JORDAN TITLE: D IRECTOR OF SUSTAINABILITY & DELIVERY INDUSTRY: TRAVEL LOCATION: AUSTRALIA Phil Jordan is the Director of Sustainability and has been with Scenic Group for 10 years. Prior to his role as Director of Sustainability Phil was based in Vietnam as General Manager Asia and was responsible for the set up and management of their Asian operations and fleet. Prior to joining Scenic Group he worked in various tourism and hospitality management positions within the Industry. In 2019 he established Hills 4 Hearts focused on providing neo natal care in developing provinces of Vietnam. Phil has completed a Bachelor of Criminology from University of Western Sydney and Circular Economies & Sustainability Strategies course from the University of Cambridge.

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“I started as a Product Delivery Manager looking after everything outside of Europe and Canada. There was an expansion within Europe & Asia River Cruising in my time, but where the company really evolved was in the ultra-luxury yacht cruising market,” says Jordan. The luxurious Emerald Yachts operate in the Caribbean and Mediterranean, taking up to 100 guests. Launched in 2019 and 2023 and with only up to 228 guests (or 200 in Antarctica), Scenic Eclipse I and II set the benchmark in truly all-inclusive ultra-luxury cruising. Travelling in Cruise, Discovery or Expedition mode, guests can visit from the Arctic to Antarctica; the Mediterranean and Northern Europe to Asia, Oceania, South Pacific and the Americas. These are truly once-in-a-lifetime journeys. Of course, all of this luxury comes with sustainability challenges.

“Our Cherish the Planet manifesto outlines everything we’re doing and is based on UN Sustainable Development Goals,” explains Jordan. “We focus on six pillars – reducing our waste, addressing our CO2 emissions, sourcing sustainably, growing with communities, valuing diversity, and advocating health, safety, and security.” “As a proud member of IAATO (International Association of Antarctica Tour Operators) and AECO (Association of Arctic Expedition Cruise Operators), Scenic is committed to responsible and sustainable tourism in the Antarctic and Arctic regions. This means we adhere to strict guidelines, prioritise environmental protection, respect local cultures, and ensure safety while actively contributing to scientific research and awareness.” scenic.com.au

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“ WE ARE COMMITTED TO DEVELOPING SUSTAINABLE EXPERIENCES WHICH BENEFIT BOTH GUESTS AND THE COMMUNITY AND CONTRIBUTE TO ACHIEVING OUR ESG GOALS” PHIL JORDAN

DIRECTOR OF SUSTAINABILITY & DELIVERY, SCENIC

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From all but eliminating single-use guest plastics, to measuring and mitigating emissions, and sourcing local produce to support communities, Scenic sets out to enable constant improvements across its business. “There’s no such thing as a perfect product,” admits Jordan. “To be completely transparent, we are a provider of luxury holidays and tours first and foremost. “However, we have a deep commitment to developing sustainable experiences, which benefit both guests and the community, and contribute to achieving our ESG goals.” Jordan points to the positive social impacts of tourism, opportunities for cultural interaction and learning, and engagement and consultation with

JORDAN’S CAREER JOURNEY

community leaders and representatives as some of the key achievements of Scenic’s sustainability programme. It is important to see how those communities can benefit – not just during tourist seasons, but also in the future. “We believe that if we can create great, meaningful inclusions that the guests love, but also follow our ESG goals, then it’s a win-win for everyone,” says Jordan. “It’s better for the communities, better for our guests, and better for the planet.” Tackling plastics For a company that literally owes its livelihood to water, Scenic makes clean drinking water and eliminating water waste a top priority.

“I got into tourism right after university. Prior to that, I had always worked in hospitality. I travelled quite extensively then eventually succumbed to parental pressure and went out and got a degree in criminology and specialised in psychology. Life had different ideas for me and I ended up being offered a job as a tour guide in Southeast Asia, taking groups through Vietnam, Cambodia, Laos, and China. I learned a lot there, and my role became product manager. The company was expanding into cruise at that time, so I was also instrumental in setting up the cruise side of the business. Then I took a bit of a sabbatical back in Australia and actually started a golf travel company for a while with a friend. And that’s when I took the job at Scenic. I started as the product delivery manager for what we call the Rest of World region, which was basically Australia, New Zealand, Africa, South America, Asia – and looking after all the destination management companies and focusing on the delivery of our product to make sure it met the luxury expectations of our guests. The company decided to build its first ships in Asia for river cruising (it already had 20+ in Europe) so I was there to oversee the setup and delivery of those vessels. When the pandemic hit, a lot of things changed and turned the industry on its head, and that’s when I got the chance to expand what we had begun in ESG in Asia in a more global sense.”

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GREEN ELEGANCE E L E VAT I N G H O S P I TA L I T Y T E X T I L E S F O R LU X U R I O U S G LO B A L S TAY S Cachet, a global leader in hospitality textiles, prioritises quality and sustainability. Our commitment to excellence quietly elevates the comfort and elegance of esteemed hotels, residences, and cruise ships, creating a harmonious blend of luxury and conscientious choices.

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While many countries in the developed world may take clean drinking water for granted and have access to tap water that is perfectly safe, many people in developing countries still struggle to find a clean, accessible supply. Onboard the Scenic ships, there was also the challenge of removing all singleuse guest plastics, which added an extra dimension to the drinking water challenge. “The amount of single-use plastics that are used globally is a great concern, especially water bottles,” says Jordan. “ So water bottles were one of the very first things we tackled. But this is something that needs to be thought about very carefully – and I think that can be applied to a lot of things in the realm of sustainability. There’s no point in a place like Vietnam, or elsewhere in Southeast Asia, giving everyone a plastic refillable bottle when you’re not providing the means to refill it.” Jordan says education is key – not just for the local communities who are being asked

to change their habits, but also Scenic’s guests and staff. Scenic’s approach was to provide guests with stainless steel refillable bottles and to provide refill options on all vessels and vehicles, but even that proved challenging. One of the big problems Jordan encountered was guest perception – and convincing them that bottled water was the safest option. “That was a big hurdle to overcome,” he admits. “We have very advanced systems on our ships for the water refill stations – including reverse osmosis, ultraviolet and carbon filtration that are regularly tested at international institutes to confirm its quality. “But we needed guests to understand that, and we needed them to know that the safest option for them and the best option for the environment was what we were providing.” Jordan also highlights the black market for water in Southeast Asia, with ‘fakes’ readily available, resealed bottles, and scenic.com.au

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relabelling. That means bottled water may not be what it seems. The water served on the ships, however, can be controlled. Guests are also encouraged to bring their own refillable bottles, or to empty their cupboards of unused bottles and donate them to Scenic’s ‘second life’ programme, where they partner with the VinaCapital Foundation that instals clean water filtration units in schools. By providing clean water and education in schools on the need for sustainable solutions, Jordan says that hopefully the message gets passed along to parents and grandparents, with less single-use plastics heading to landfill. Sustainable sourcing On a ship like Scenic Eclipse, which may have 200 guests being served 10 dining experiences, you could be forgiven for thinking that food waste from lavish buffets may be a problem. Not only that, but how do you reduce those food miles and also ensure you are sourcing fresh produce from local suppliers where possible? 12

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Jordan explains that while people may think food waste is “off the charts”, it is actually the opposite. “In most of our restaurants, nearly everything is made to order, prepared from kitchen to plate,” he says. “This is great for reducing food waste and it allows our chefs to be smarter about how they are procuring. So when they are looking at ingredients and dishes for these multiple venues, they are not simply buying and cooking in bulk, they are using what is required and menu planning to maximise use and minimise waste.” Technology also helps, with sous vide machines, for instance, reducing the use of oil and saving energy as opposed to high-temperature cooking. Very little goes to waste, and things that are left over that can be put into the dehydrator. That could be a slice of emon for a cocktail or for creating mushroom dust for a dish. Micro-herbs are also grown onboard and picked as plates are prepared. “For those ocean ships, we zoom the lens out a bit wider,” says Jordan. “We’ve also created our own sustainable sourcing guidelines – quite a lengthy document of over 50 pages which we use both internally and externally with our suppliers. This outlines what our expectations are, what we want to achieve, why we are doing it this way.” Scenic also gives suppliers the option of a self-assessment form, so they can talk about what they are doing internally as a company, and it allows Scenic to focus on how they can work together, what advice they can give suppliers, and what they can learn from them. “It’s a guideline and not a set of strict rules that everyone has to abide by, we’re just being very open and honest and sharing what we want to achieve” says Jordan. 14

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“ OUR CHERISH THE PLANET MANIFESTO OUTLINES EVERYTHING WE’RE DOING AND IS BASED ON UN SUSTAINABLE DEVELOPMENT GOALS” PHIL JORDAN

DIRECTOR OF SUSTAINABILITY & DELIVERY, SCENIC

This approach to sustainable food sourcing and commitment to local produce extends to shore excursions and guest experiences, where passengers visit the growers and farmers. “Guests can actually see the produce being picked that might be in the meal that they have that night,” says Jordan. “Food always tastes better when it can tell a story. So if you’re dining on a ship, and you have some kind of connection to the ingredients on that plate, it makes for a better, more rounded experience. And so that’s what we’re trying to provide to the guests – helping to create those moments.” Scenic is always looking for ways to make its operations more sustainable, while ensuring a great guest experience.

Jordan says he thinks the cruise industry is very similar to the aviation industry in that a lot of the emissions almost entirely depend on the fuel sources, but until there is a commercially and financially viable alternative available – like sustainable aviation fuel – it is very hard to change that. “We’ve got a long way to go, both as a company and as an industry, no doubt about it,” says Jordan. “The main, overarching goal is always to be better in this space than we were yesterday. And if we are better tomorrow than we were today, we can keep moving in the right direction.” Jordan believes that understanding and education, not just across sustainability and ESG, but a range of topics in society, presents both the biggest challenge and the biggest opportunity. scenic.com.au

HILLS 4 HEARTS Doing good is a personal as well as professional passion for Phil Jordan, who set up a non-profit focused on providing neonatal care in Vietnam. With the support of VinaCapital Foundation (VCF), Hills 4 Hearts was established in 2019 by Phil and his wife Laurey following the tragic loss of their son Billy five months into the pregnancy. Neonatal mortality in Vietnam accounts for more than 60% of all deaths in children under five – and having called Vietnam home for a big part of their lives Phil wanted to give something back. Each year Phil runs a marathon and funds raised are used to build a new neonatal intensive care unit in areas of developing Vietnam where infant and maternal mortality are highest.

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“ THE MAIN, OVERARCHING GOAL IS ALWAYS TO BE BETTER IN THIS SPACE THAN WE WERE YESTERDAY. AND IF WE ARE BETTER TOMORROW THAN WE WERE TODAY, WE CAN KEEP MOVING IN THE RIGHT DIRECTION” PHIL JORDAN

DIRECTOR OF SUSTAINABILITY & DELIVERY, SCENIC

“I think a lot of people expect that they know what sustainability is, but the reality is it’s all-encompassing, very complicated and a fluid process as it evolves,” he says. “One of the biggest challenges is that fundamental misunderstanding or misconception of sustainability, but I think that represents an opportunity. “It doesn’t mean a company is going to be less profitable, in fact, it’s the opposite. For guests and all travellers alike, it doesn’t mean that it’s going to be less enjoyable if it’s sustainable. “When you start to have the whole travel sector all pulling in the same direction for a common goal and clearer understanding, that’s when you start seeing real progress.”

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