Renewable energy project PWC project to recycle waste gas sources Page 5
May 20, 2022 - June 2, 2022 Vol. 1, No. 25
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PHOTO PROVIDED BY COPIERS PLUS
The family members behind Copiers Plus (back row left to right): Drew Smith, David Smith, Leslie Smith, Tim Smith, Roger Miller (front row left to right): Bob Smith, Jackie Smith.
COPIERS PLUS Fayetteville-based company emphasizes family and customer service in business model
C Index Economic Indicators .............................. 3 Technology ...................................5, 7, 23 Achievers ........................................... 8, 9 Commercial Real Estate .......................14 Health Care .........................................16 The List ................................................17 Biz Leads .......................................20, 21 Profile ..................................................23
opiers Plus began operations in 1985 and maintains its premier legacy family business in North Carolina, now with five locations. Copiers Plus operates in Fayetteville, Raleigh, Wilmington, Greensboro, and Asheville. Their long heritage reflects robust business values and stellar customer care and service. Copiers Plus set their strong business model foundation to truly care and make customer centered service first and foremost. Their team assists with efficient workflow strategies and cutting-edge technologies.
>>
By Diana Hansen
Copiers Plus runs a family business which now includes the third generation. The family management team comprises: Bob Smith, CEO/president, who started the company in 1985; Tim Smith, GM/VP who started in 1986; David Smith, VP admin/ treasurer who began working in 2015; Jackie Smith, corporate secretary since 1986 (Bob's wife); Drew Smith, director of communications since 2014; Leslie Smith, meter consultant since 1988 and Roger Miller, account manager (Roger married Bob's granddaughter, Stephanie) and has See COPIERS PLUS, page 7
Page 2
Greater Fayetteville Business Journal
May 20, 2022 - June 2, 2022
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Greater Fayetteville Business Journal
May 20, 2022 - June 2, 2022
Page 3
ECONOMIC INDICATORS
THIS ISSUE’S ECONOMIC INDICATORS PAGE IS SPONSORED BY
RECENT UNEMPLOYMENT RATES UNITED STATES APRIL 2022:
NORTH CAROLINA MARCH 2022:
CUMBERLAND COUNTY FAYETTEVILLE MSA MARCH 2022: MARCH 2022:
ROBESON COUNTY MARCH 2022:
3.3%
3.6%
5.5%
5.4%
6.2%
DOWN FROM APRIL 2021:
DOWN FROM MARCH 2021:
DOWN FROM MARCH 2021:
DOWN FROM MARCH 2021:
DOWN FROM MARACH 2021:
5.7%
5.3%
7.3%
7.3%
HOKE COUNTY MARCH 2022:
MOORE COUNTY MARCH 2022:
SAMPSON COUNTY MARCH 2022:
RALEIGH MSA MARCH 2022:
3.9%
4.9%
3.4%
3.4%
2.9%
DOWN FROM MARCH 2021:
DOWN FROM MARCH 2021:
DOWN FROM MARCH 2021:
DOWN FROM MARCH 2021:
DOWN FROM MARCH 2021:
7.0%
4.9%
4.9%
VACANCY RATE
UP FROM STATE SALES TAX COLLECTION FEBRUARY 2021
$19,435,004
4.4%
Source: NC Department of Revenue
Source: N.C. Department of Commerce
OFFICE SPACE (CUMBERLAND COUNTY) ROLLING AVERAGE OVER PAST 12 MONTHS
LABOR FORCE BY INDUSTRY (FAYETTEVILLE MSA) AVERAGE SALE PRICE PER SQUARE-FOOT
AVERAGE RENT PER SQUARE-FOOT
$19,626,887
7.9%
HARNETT COUNTY MARCH 2022:
5.6%
FEBRUARY 2022 STATE SALES AND USE TAX COLLECTION (CUMBERLAND COUNTY)
26.9% $20.01 $158 DOWN FROM
UP FROM
UP FROM
27.6%
$19.37
$156
OTHER SERVICES
AVERAGE DAYS ON MARKET
17.6 MONTHS
MANUFACTURING 6.89%
3.52%
TRADE, TRANSPORTATION & UTILITIES
GOVERNMENT
19.64%
30.67%
INFORMATION
Source: Fayetteville Cumberland County Economic Development Corporation
0.7%
INDUSTRIAL SPACE (CUMBERLAND COUNTY) ROLLING AVERAGE OVER PAST 12 MONTHS
AVERAGE RENT PER SQUARE-FOOT
VACANCY RATE
AVERAGE SALE PRICE PER SQUARE-FOOT
31.2% $4.75 $45 DOWN FROM
UP FROM
UP FROM
32.5%
$3.73
$38
AVERAGE DAYS ON MARKET
23.6 MONTHS
FINANCIAL ACTIVITIES 3.05%
LEISURE & HOSPITALITY 13.3%
PROFESSIONAL & BUSINESS SERVICES
EDUCATION & HEALTH SERVICES
10.33%
11.89%
Source: NC Department of Commerce
Source: Fayetteville Cumberland County Economic Development Corporation
HOMES SALES DAYS ON THE MARKET
(FAYETTEVILLE AREA) 80
2020 vs 2021 (MARCH) FAYETTEVILLE MSA CIVILIAN LABOR FORCE 200,000
70
LABOR FORCE
150,000 60
100,000
50
145,366
149,429
MARCH
MARCH
2020
2021
50,000
40
30 3/21
4/21
5/21
6/21
7/21
8/21
9/21 10/21 11/21 12/21 1/22 2/22 3/22
Source: Realtor.com/research
AVERAGE PRICE PER GALLON FOR REGULAR UNLEADED IN FAYETTEVILLE ON MAY 17, 2022:
$4.25 AVERAGE PRICE PER GALLON FOR FAYETTEVILLE ON MAY 17, 2021:
$2.89
0 Source: N.C. Department of Commerce
Source: gasbuddy.com
Page 4
May 20, 2022 - June 2, 2022
Greater Fayetteville Business Journal
PUBLISHER'S NOTES
‘It runs in the family’
4424 Bragg Blvd, Fayetteville, NC 28303 910-240-9697 bizfayetteville.com PUBLISHER Marty Cayton martyc@bizfayetteville.com EDITOR Jenna Shackelford jennas@bizfayetteville.com CONTRIBUTING WRITERS Charity Brandsma Diana Hansen Kathie Harris Jenna-Ley Jamison Monica Kreber Suet Lee-Growney Savanah Ramsey Nicole Zappone
LEGACY BUSINESSES SHOWCASE SUCCESS THROUGH THE GENERATIONS
I
t’s funny to me how life changes about every five to ten years once you reach 30. Of course, we know the obvious changes of age – wear and tear. But the more subtle changes of what’s next come to mind for many, too. As some of our stories in this issue focus on family businesses that are creating a legacy, let’s look at some specifics about family business that may surprise you.
·
CONTRIBUTING WRITER MARKETING CONTENT Stacie Borrello CONTRIBUTING DESIGNER Samantha Lowe samanthal@bizfayetteville.com ACCOUNTING Priscilla Nelson billing@bizfayetteville
The Greater Fayetteville Business Journal is published twice a month throughout Fayetteville and the Cumberland County region. News related to the region’s business sector is posted daily at bizfayetteville.com. SUBSCRIPTIONS Your free trial of Greater Fayetteville Business Journal is ending soon. To subscribe, call 910-240-9697 or visit bizfayetteville.com/ subscribe. Subscriptions cost $9.95 per month or $95 per year. REPRINT For article reprints, plaques and more contact Jenna Shackelford at 910-240-9697. ADVERTISING For advertising information, please email us at marketing@bizfayetteville.com or call 910-240-9697. © Copyright 2022 Greater Fayetteville Business Journal
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·
·
According to the Family Business Center, the most significant percentage of America's wealth is found in family-owned businesses. According to the U.S. Census Bureau, family owned or controlled businesses make up 90 percent of all firms in North America. According to Family Firm Institute, new business is fueled by family involvement. 85 percent of startups worldwide are established with family money. FFI is notably the most significant expert provider of family business knowledge and professional education in the world. About 40 percent of U.S. family-owned businesses turn into second-generation businesses. Approximately 13 percent are passed down successfully to a third generation, and 3 percent to a fourth or beyond (Bloomberg Businessweek, 2010).
This final statistic, passed on about 12 years ago from Businessweek, actually comes from a study performed in 1987 and is under scrutiny today. A 2021 Harvard Business Review article entitled “Do Most Family Businesses Really Fail by the Third Generation?” highlights some of the possible misses in this earlier study. I would encourage those interested in multi-generational family businesses to read it at www.hbr.org. The reality behind the stats of family business reaching the second, third, fourth generation and beyond is certainly complex. It is difficult to
KAROLINA GRABOWSKA/PEXELS
Research has shown that the most significant percentage of America’s wealth is found in family-owned businesses.
The greatest “legacy one can
pass on to one’s children and grandchildren is not money … but rather a legacy of character and faith.” — Billy Graham determine the “whys” or the “what’s next” for what motivates transitions to the next generation. As the HBR article points out, sometimes the “what’s next and why” moments in family business are the realization that new business creation or a wellthought-out business succession plan that may include the sale of that business are what makes most sense for the family. And then we turn to the word legacy, and what that means, which brings me back to my opening paragraph. As I reach the other side of
my 50s, I realize just how precious my family is, and that they are my legacy. Not how much wealth I can attain or whether I have a tremendously successful business. If you are able to be blessed with these latter two items, you have a greater responsibility for sure. Family business is a joy and a privilege, and certainly, it can be financially rewarding. However, it should never be at the expense of the family and what’s most important, our faith. So as you read our issue, please enjoy some great examples of family businesses that are doing it right! And if you are contemplating starting a new family business, statistically your chances of success are greater than other business start-ups. It’s definitely hard work but a steady eye on legacy and what is most important will keep your focus and your family in good shape. God bless you and yours!
MARTY V. CAYTON is the publisher of the Greater Fayetteville Business Journal. 910-240-9697, Ext 101 • martyc@bizfayetteville.com
Greater Fayetteville Business Journal >>
May 20, 2022 - June 2, 2022
bizfayetteville.com
By Jenna Shackelford
Page 5
TECHNOLOGY
Carbon-neutral electricity PWC ANNOUNCES PROJECT THAT WILL TURN GASES FROM WASTE INTO ELECTRICITY
T
he Fayetteville Public Works Commission has announced plans to install 1.5 megawatts of solid oxide fuel cells today. The fuel cells are made by Bloom Energy, a California-based company with a leading solid oxide platform for distributed generation of electricity and hydrogen. The project will allow for multiple gas waste sources to generate renewable energy while reducing emissions, which falls in line with Fayetteville’s goal to meet the state’s clean energy standards. The project is one of the first of its kind, and as data shows that waste generation will likely increase by 70 percent by 2050, this new project will offer renewable energy in ways that aligns with PWC’s current efforts. “What makes our project unique is it is a first for PWC to be utilizing fuel cell technology,” said PWC CEO Elaina Ball. “What is unique about this project is we are not only using traditional fossil fuels to power the fuel cell, but we’re actually using some of our waste gas streams in the community. We’re taking gases that are currently either flared or combusted and running those through the fuel cells.” The cell installation will be located adjacent to PWC’s P.O. Hoffer Water Treatment Facility and will use biogas from the Cross Creek Water Reclamation facility. The project has been in the works for a couple of years. “There’s several reasons for it,” Ball said, “but one is to identify and have a more efficient means of meeting our renewable energy compliance requirements in the state of North Carolina … Bloom had proprietary technology that would really fit the bill here specific to our needs. We partnered and executed an agreement with Bloom at the end of March for this project.” PWC purchases the vast majority of its electricity from Duke Energy, but it also has a power plant a solar farm that produces energy. The fuel cells will be a new resource for electricity for PWC customers as well. Near the P.O. Hoffer Water Treatment Facility is the former industrial site of Texfi – one of North Carolina’s most polluted sites from residual industrial pollution and contaminated groundwater that poses a threat to
PHOTO PROVIDED BY BLOOM ENERGY
The project that uses fuel cells produced by Bloom Energy to generate carbon-neutral electricity has been in the works for a couple of years, PWC CEO Elaina Ball said.
the Cape Fear River Basin. The company disposed of chlorinated solvents in the ground over 20 years ago. Upon the approval of the state budget, $220,000 was allocated to PWC to clean up the contaminated water, which was matched by PWC. The pilot technology will be implemented for full-scale remediation efforts if it is successful. “We do have protections around our clear well which is the source of our drinking water to prevent this industrial pollution from getting into the clear well,” Ball said. “Over time, these chlorinated solvents have been spreading out both toward the Cape Fear and throughout that property. It’s a significant industrial pollution matter for the state of North Carolina. We, in partnership with the City of Fayetteville, have embarked on a pilot study to test a remediation technique that we are hopeful will prove successful. If that is the case, we intend to seek additional funds through the state and potentially
other entities to expand that removal technology to allow us to ultimately remediate the site and repurpose the site as part of this broader project.” Once the site is cleaned up, plans call for a 250-acre park to be developed as the state’s second Cleanfield Renewable Energy Demonstration Park, where renewable energy resources like Bloom Energy’s fuel cells will be located, a press release said. “Producing resilient and renewable energy from waste sources is a critical component of decarbonized and sustainable circular economy,” said Chuck Moesta, vice president, gas, Bloom Energy. “Our waste-to-energy solutions are garnering increasing interest from communities and municipalities. We look forward to bringing this innovative project alive with Fayetteville's municipal utility, setting an important example for other communities around the U.S. wishing to transition to clean, carbon-neutral energy.” The cells will use biogas from the Cross Creek Water Reclamation
facility, an adjacent landfill, and methane gases from farms to produce clean, carbon-neutral electricity. PWC anticipates that the project will meet power demands equivalent to more than 1,000 homes. “PWC is excited to collaborate with Bloom Energy to bring a firstof-its kind clean energy project to our community to serve our customers,” said Elaina Ball, CEO and general manager, PWC. “This project is an anchor for the broader plan to remediate and establish a Cleanfields Renewable Energy Demonstration Park in the community.” “This is an innovative project that addresses both our challenging renewable energy mandates and one of the state’s largest industrial polluted sites,” said Ball. “We are excited that the project not only brings creative solutions but numerous other benefits including producing renewable energy, cutting power costs and productive use of local waste gases.”
Page 6
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By Diana Hansen
May 20, 2022 - June 2, 2022
Page 7
TECHNOLOGY
bizfayetteville.com
From COPIERS PLUS, page 1
Bob Smith believes customer service stands paramount and runs the business with the slogan, “the PLUS stands for service!” “The Plus” reflects the team dynamics and customer care. The business launch Bob took to fruition over 35 years ago continues this philosophy which still holds true today. worked at Copiers Plus since 2015. Customers feel like family and see their business requirements met with concern, expertise, and precision. Bob Smith believes customer service stands paramount and runs the business with the slogan, “The PLUS stands for service!” “The Plus” reflects the team dynamics and customer care. The business launch Bob took to fruition over 35 years ago continues this philosophy which still holds true today. “Business North Carolina” magazine’s “2021 Best Employers in North Carolina” awarded Copiers Plus the 2021 Best Employers in North Carolina designation. Copiers Plus received the award in 2020 as well. Drew Smith notes they await news on the 2022 status of companies named to the list. Copiers Plus was featured as an Elite Dealer within the $5 million to $10 million bracket in document technology industry magazine, “enx magazine – engage ‘n exchange” for the years 2018 through 2021. Qualified, happy, team-based employees dedicate themselves and their expertise to the customer experience. This cohesive combination creates yet another plus and fuels the positive energy customers consistently encounter. Company morale stays high with each employee feeling valued and appreciated. Bob likes to surprise the employees with barbecue plates, and roses for Valentine's Day. Holiday parties, games and even a fun, productive company trip to Myrtle Beach give them a chance to bond outside work. The Myrtle Beach trip gave employees and management a chance to just be themselves and spend time as friends. These examples of care create an extended family interaction. Management and employees mingle and get to know each other personally. Management’s personal touch gives employees the direct knowledge they hold value and the key to exceptional customer service. The end result shows this extended family feeling fosters high employee morale. The high value concept
PHOTO PROVIDED BY COPIERS PLUS
Bob Smith at his desk at The Copiers Plus headquarters In Fayetteville, N.C.
translates into employee delivery of outstanding, proactive, dynamic high value customer care to the clients. Managed print services spurred growth for Copiers Plus to create this unique marketplace position. Copiers Plus team members manage organizational print audits. They can determine through an audit what printing takes place at a business, what actual spending level transpires at the given business, and the cost of printing. An example of potential waste shows up within a business order placement for large supplies of toner. The business notion of stocked up signifies a company supply will not deplete toner immediately. However, if a copier breaks down and the business swaps in a different model copier, the extra toner goes to waste. Most businesses needlessly spend three percent of their budget on printing problems and issues. Copiers Plus managed printing services can monitor directly on their devices and track meters remotely. They auto-ship toner direct to the customer
location. The real time methodology keeps the customer supply consistent and saves time and resources. Real time advantage includes both virtual firmware updates and diagnostic alerts. Technicians receive information to enable quick fixes on or off-site to better serve the customer time-effectively. Audits determine how much product a business requires. The business model Copiers Plus utilizes assists the client to cut unnecessary costs. Copiers Plus compiles an overview of approximately one month’s use on copiers, printing, paper and related. Typically, businesses experience 15-30% cost savings. Copiers Plus handles printing requirements as a single source managed printing services solution for businesses. This process streamlines time and resources. Managed printing services solutions restore business focus and ensure attention goes to actual necessary business functions and clients. Copiers Plus takes charge to eliminate printing services office problems issues and
irrelevant interruptions. Copiers Plus mitigates business concerns on issues like switch out one copier for another and how much product needs distribution to the product pipeline when toner supplies under or over stock. Likewise, one managed printing services solution provider removes the strain of multiple interruptions feeding into a variety of vendors. Flawless and cost effective, managed printing services solutions empower business to manage business. Copiers Plus keeps printing issues fully functional and economical. The modern equipment ensures hardware and software updates keep current. Reports via spreadsheet detail present overviews of print usage. Secure printing protocol allows access to audit employee usage history. Authentication provides or revokes employee access to features. Maintenance plans feature high quality supplies, dedicated team professionals and quick turnaround to serve business requirements. Copiers Plus holds a platinum designation as a Kyocera dealer — the highest rank given a vendor of Kyocera products. All technicians receive certification through Kyocera on all devices. Time and cost effectiveness plus highly qualified professionals ready to serve. The slogan, “the PLUS stands for service” sums up the customer benefit of Copiers Plus and dedication to time and cost-effective managed printing services solutions.
The company website resides at www. copiers-plus.com. There, potential customers can meet Bob Smith virtually on video as he discusses the business himself and offers a wonderful introduction to Copiers Plus and “the PLUS stands for service” promise. Customers can call 1-800-648-7081 to schedule an appointment or online at the “Request Service” bell icon at the top of the website. They care for the customer, and they hire people who care like family.
Page 8
May 20, 2022 - June 2, 2022
ACHIEVERS Fayetteville airport director receives high honor DR. TONEY COLEMAN, director of the Fayetteville Regional Airport, has been honored with the 2022 Willard G. Plentl Aviation Professional of the Year Award from the North Carolina Airports Association (NCAA).
Greater Fayetteville Business Journal
bizfayetteville.com
DoD industrial operations What are you and your peers achieving? Have you reached a new goal? Have you acquired another business? Maybe your business has a new hire you would like to highlight.
Greater Fayetteville Business Journal wants to hear from you and your business to shine a spotlight on your accomplishments. To nominate someone for GFBJ’s Achievers section, email editor@bizfayetteville.com with the subject line “Achiever.”
PHOTO BY CITY OF FAYETTEVILLE
Tony Coleman accepts the 2022 Willard G. Plentl Aviation Professional of the Year Award from the North Carolina Airports Association.
The award is bestowed upon those in the aviation profession who “[emulate the dedication and leadership of Willard Plentl, who worked in the industry for more than 50 years,” a press release said. Recipients of the award must be nominated and selected by a committee. People who are selected must embody leadership and “commitment to aviation and community involvement.” Coleman relates to Plentl through a shared life philosophy drawn from Biblical scriptures in Isaiah 40:31 and Philippians 4:13. He shared, “William G. Plentl Jr and I shared that philosophy, and I am truly humbled and honored to receive an award that bears his name and links to his professional legacy.” “Our Airport has become one of the finest in the southeast thanks to Toney’s steady leadership and influence,” said Doug Hewett, City Manager. “This well-deserved recognition signifies his passion for aviation, his dedication to impact and his commitment to exceptional leadership. I am proud he has chosen to make a difference here in the Fayetteville community and look forward to what he will accomplish in the future.” Coleman served in the United States Army for 25 years as an Active Duty and Army Reserves Officer, earning numerous commendations for exemplary service including two bronze stars. At a young age, Coleman saved his money to take flight lessons. He now holds a commercial pilots license with instrument ratings in helicopters and fixed-wing aircraft. He holds a bachelor’s degree from Winston Salem State University, a master’s degree from Embry-Riddle Aeronau-
tical University and a doctoral degree from Northcentral University. In 2006, Coleman earned his Accredited Airport Executive Certification while holding the position of Deputy Airport Director at FAY, which he began in 1993. In August 2020, Coleman became the Airport Director following the retirement of Bradley Whited. In two years’ time, “Coleman has shepherded major success at FAY with more than $55 million in renovations and infrastructure upgrades and responsiveness to a global pandemic ravaging the travel industry. FAY was one of the only regional airports to see growth during the pandemic by adding a direct flight to Dallas-Fort Worth and being one of the fastest to rebound in terms of enplanements. During 2021, passenger traffic increased 62% over the prior year topping 345,000 passengers,” the press release reported. Additionally, when Pope Army Airfield underwent $81M in repairs and upgrades, Coleman worked closely with Fort Bragg to help facilitate the relocation of the United States Army Special Operations Command (USASOC) aircraft to FAY. Coleman has served on the NCAA board, the Southeast Chapter of the American Association of Airport Executives, and the National AAAE Board. While serving on the National AAAE Board, he chaired the Diversity Committee, the National Airports Conference, and the Finance & Administration Conference. Today, he serves on the AAAE Ethics Committee.
UNCP associate professor receives award for social work
An associate professor in the social work department at UNC Pembroke, SUMMER WOODSIDE is the 2022 recipi-
ent of the Gary Lee Shaffer Award for Academic Contributions to the Field of School Social Work. Presented by the School Social Work Association PHOTO BY UNCP of America in April, Woodside the award is bereceived the stowed upon faculty award named after her mentor “who have made in April. significant contributions in the field of school social work from the SSWAA. It is awarded annually to one faculty member in the nation,” a UNCP press release said. Shaffer has supervised over 300 masters of social work students throughout N.C. school districts. He also licensed school social work practitioners through the N.C. Department of Public Instruction before passing in 2009. Woodside says that Shaffer made an impact on how she saw the field. "Dr. Shaffer was my professor and mentor and greatly supported me as I was working towards my educational and career goals," she reflected. "I now strive to support others in their efforts to serve as school social workers. I am extremely honored and humbled to receive this award." Woodside joined Dr. Veronica Hardy, a fellow UNCP professor who also attended the conference where she received the award, in leading a six-hour session that emphasized “Racial Equity Leadership for School Social Workers.” At the university, Woodside is the interim associate dean of the College of Health Sciences and school social work licensure coordinator. She recently completed the requirements to become a national certified school social worker.
NCMBC appoints strategic industry professional for
The North Carolina Military Business Center has announced the appointment of COLONEL (RETIRED) MARTIN “JIMMY” HENDRIX III as Strategic Hendrix Industry Professional for Department of Defense (DoD) Industrial Operations. In the role, Hendrix will aid businesses in North Carolina in pursuing contract opportunities with arsenals, depots and armories in the DoD organic industrial base. Additionally, he will work alongside NCMBC’s North Carolina Defense Technology Transition Office to facilitate DoD industrial activities to identify their future requirements. He will also source and assist North Carolina innovators “to meet the advanced technology needs of these organizations,” a press release said. “Jimmy brings unique experience to the NCMBC that will directly benefit businesses capable of supporting the DoD organic industrial base,” said Scott Dorney, NCMBC Executive Director. “His experience in command at Rock Island Arsenal, his direct knowledge of DoD advanced manufacturing and his career as an Army logistician will prove invaluable in helping the NCMBC to identify - and businesses to win - contract opportunities with arsenals, depots and armories across the United States.” Hendrix served for more than 25 years in the United States Army. “His final assignment was command of the Rock Island Arsenal – Joint Manufacturing and Technology Center (RIA-JMTC). RIA-JMTC is the Army’s only vertically integrated metal manufacturing organization and includes the Army’s Center of Excellence for Advanced Manufacturing,” the press release said. Additionally, Hendrix’s background includes ,eading US Army logistics organizations and staffs; commanding Army formations at the company, battalion, and brigade level; supporting installation, training, combat logistics, disaster relief, and other civil operations. He holds Master’s degrees from both the U.S. Naval War College and the U.S. Army War College in National Security and Strategy.
TRP Sumner chief executive partner appointed to North Carolina Association See ACHIEVERS, page 9
Greater Fayetteville Business Journal
From ACHIEVERS, page 8
of Certified Public Accountants Board The NCACPA recently appointed TRP Sumner’s KELLY PURYEAR, CPA, CGMA, was recently appointed to its board of directors. The organization aims to “enhance the accounting profession and the community it serves through advocacy, connections, education, and resources. The NCACPA regularly interacts with various political groups, financial organizations and regulators who shape state and national accounting standards,” a press release said. For almost 40 years, Puryear has worked with TRP, now TRP Sumner. In his role, Puryear guides the firm’s overall strategy as well as its dayto-day operations. The Fayetteville location has a staff of nearly 50, and the Dunn location of TRP Sumner has a staff of 25. Puryear’s career began with PricewaterhouseCoopers, LLP in Winston-Salem, and he joined the company’s Fayetteville office in 1982. Puryear has experience in a variety
May 20, 2022 - June 2, 2022
bizfayetteville.com
ACHIEVERS
of industries to include the construction industry, health care industry, as well as significant experience working with government contractors. He Puryear offers expertise to small businesses in the areas of tax planning, financial reporting and management advisory services. “The firm is extremely proud of Kelly who has provided guidance for growth and direction contributing to the achievements of TRP Sumner, one of the top 500 CPA firms in the nation,” said Jason Poole, a partner at TRP Sumner. “As the firm has attained many accomplishments over the years, we have also seen the same for our clients—serving and advising them.” Poole also noted, “Kelly’s role as a NCACPA Board Member will help continue the proud legacy that TRP Sumner has in serving our profession as many other firm leaders have done so before. Kelly’s efforts on the NCACPA Board will also help guide future endeavors for them.”
FCEDC welcomes Hasty to
team, moves Hightower to new position The Fayetteville Cumberland Economic Development Corporation announced on May 17 that longtime journalist KIM HASTY will join its team as the director of communications. MAARJA HIGHTOWER will move into the position of director of marketing. “We are excited to grow our talented team,” said FCEDC President and CEO Robert Van Geons. “Our staff is dedicated to effectively communicating the positive momentum our community is building. We are grateful for the opportunity to continue to promote Fayetteville-Cumberland County as a premier business location.” “I’m proud to join a team that has exhibited proven success in fostering a sense of pride and unity in our community,” Hasty said. “I am grateful to have had the privilege of sharing the good stories of our community for many years, and I look forward to continuing to tell those stories in this exciting new Hasty
Page 9
capacity.” After her graduation from UNC Chapel Hill, Hasty began a career with The Fayetteville Observer in the sports department, Hightower before becoming a lifestyle columnist and editor of Sunday Life magazine. She then served as the director of university relations at Methodist University in 2018 and the editor of Cityview Magazine in 2020. Hasty has also been the recipient of numerous awards from the North Carolina Press Association for her writing. Hightower became the director of communications for FCEDC in 2021, but has spearheaded communications and marketing initiatives for national and global organizations for over 18 years, making her a fitting candidate for the marketing position. She holds a Bachelor of Science degree in contemporary media and journalism from the University of South Dakota and a Master of Business Administration degree in leadership and organizational theory from the University of South Florida.
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Page 11
bizfayetteville.com
Staff Report
On the rise
IT JOBS IN FAYETTEVILLE CONTINUE TO INCREASE
T
he North Carolina Technology Association released its updated monthly snapshot of available IT positions in the state. These positions are broken down by top listings, MSA, job type, skills, and certifications. NC TECH’s Tech Talent Trends Alert is released at the later half of every month with a rolling thirteen-month chart of IT job openings to help track trends in the industry. “Once again, IT job openings continue the trend of record setting numbers; although August through October of 2021 were fairly flat, job openings have been on an upward trajectory ever since,” says Andrea Fleming, Director of Talent + Workforce for NC TECH. “With almost 18,000 tech openings, the Raleigh MSA has now surpassed the Charlotte/Concord/Gastonia MSA as the top region in the state for the first time.”
>>
Staff Report
IJEAB/FREEPIK.COM
Across the state, IT job openings are on the rise. North Carolina saw a 59 percent increase in April 2022 from April 2021, and Fayetteville saw a 62 percent increase.
Fayetteville saw a 62 percent increase in April 2022 with 1,595 jobs. North Carolina also saw a 59 percent increase from April 2021 at 33,342 to 53,290 in April 2022. The top 10 job titles statewide for April include senior software engineer, software engineer, project manager,
data engineer, devops engineer, software developer, senior data engineer, java developer, network engineer, and software engineer II. The top 10 hirers in the state for those positions include Deloitte, General Dynamics Information Technology, Oracle, PricewarterhouseCoopers,
Bank of America, Microsoft, Accenture, Wells Fargo, KMPG, and Ernst & Young. The Tech Talent Trends Alert is produced using Gartner’s TalentNeuron, a leading supplier of real-time business intelligence solutions for the talent marketplace.
bizfayetteville.com
Life-saving impact LOCAL AMBULANCES TO HAVE WHOLE BLOOD AVAILABLE ON AMBULANCES
C
ape Fear Valley Health is among the first hospital-based EMS in North Carolina to now carry whole blood on its ground ambulances, making blood transfusions for trauma patients more accessible. “We’re grateful for the work that our Mobile Integrated health care teams do. They continue to grow the services we provide for this community, which is what Cape Fear Valley Health is about,” said Michael Nagowski, CEO of Cape Fear Valley Health. “It’s about growth to meet the needs of our community. And when we talk about growth, it’s not just more emergency room visits or primary care visits, it’s about elevating the quality of the care we provide. This program centered around blood (on our ambulances) is the perfect example of this.” With the availability of blood on ambulances, patients suffering from
grateful for the work that “ourWe’re Mobile Integrated health care
teams do. They continue to grow the services we provide for this community, which is what Cape Fear Valley Health is about.” Michael Nagowski CEO, Cape Fear Valley Health
The hospital system’s new service will offer the life-saving capability for paramedics to give trauma victims blood transfusions.
traumatic injuries with significant blood loss now have a greater chance of survival. This capability allows paramedics to perform blood transfusions after traumatic events. “This will save lives and at the end of the day, that’s what healthcare is
all about. If you’ve not had an opportunity to give blood, this is the most unique time to do that. Our Blood Center at Cape Fear Valley Medical Center is open until 5pm daily. It is critical that blood donations continue because our trauma program de-
pends on your donations,” Nagowski added. A ceremonial kickoff for the use of whole blood by Cape Fear Valley ambulances was held on May 16 on the helipad at the Cape Fear Valley Medical Center.
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Greater Fayetteville Business Journal
May 20, 2022 - June 2, 2022
RESIDENTIAL REAL ESTATE
bizfayetteville.com
>>
By Savanah Ramsey
Savvy siblings ALEX AND VANCE TOWNSEND FOLLOW THEIR FATHER’S FOOTSTEPS IN REAL ESTATE SERVICES COMPANY
T
ownsend Real Estate was founded in 1983 by Jimmy Townsend with the goal of serving the greater Fayetteville area by providing professional real estate services to anyone buying, selling, or renting a home. Today, Jimmy serves as the owner and president of Townsend Real Estate. “Our dad started the business and it was him, one agent, one staff member in a different office,” stated Vice President Vance Townsend. “It kinda just grew from that over the years and moved into our office now a couple years after that and started working in residential real estate. Several years later we opened up the rental department in the same building as well as, now operating the commercial department.” As of now Townsend Real Estate has roughly 40 agents, five staff members working in the office, and 11 staff members working in property management. With the company growing in different areas of real estate throughout the years, Vance and Alex Townsend, who is also Jimmy’s son, purchased the company’s commercial branch formerly known as Nimocks Ciccone & Townsend Commercial Real Estate. Vance started working for the company 17 years ago. Alex joined the company ten years ago. “With switching to Townsend Commercial, I think we have really opened up and [we’re] sending that message that our dad started when he built the company that we provide communication and we’re there when people need us,” Alex Townsend shared. Since its inception, the agency has seen the market go up and down, especially in the last few years due to the COVID-19 pandemic. However, it looks like things may be on the upswing. “The market’s been super strong. It’s definitely a strong seller’s market with two to three weeks supply. However, it’s been challenging for buyers – but to keep up with that we have been doing alot of training with our agents, to help them navigate this,” stated Vance. The training is a key part of Townsend Real Estate’s success as it helps agents who are new to the company to learn the tricks of the
PHOTOS PROVIDED BY ANTHONY WOOTEN/LRP MEDIA
Through the years, Townsend Real Estate has been a well-known firm in the region. Jimmy Townsend founded the company in 1983 and is now joined in the venture by his sons, Vance and Alex.
trade as they gain experience in the industry. Three times a week, the agents have face-to-face meetings. One is their sales meeting, for them to learn the newest trends in real estate, what’s happening, what conversations are needing to be had, and how others can help. The meeting also creates an opportunity for veteran agents to speak about their experience and lessons learned. This intentional model for coaching and discussion has proven to be successful for Townsend Real Estate. Although the impact of these meetings is seen across the board, one particular area that is advancing and thriving significantly in the company is the rental department. “A lot of rental places are going up because inventory is down,” said Alex Townsend. “The idea of adding the rental department was for when the market shifts to becoming a buyer’s market, the sellers can use their properties in the rental department until the market shifts back to a seller’s market.” About a year before COVID-19, the company had 1,100 rental properties with some of them being involuntary rentals. “Many of these homes become in-
voluntary rentals, because people aren’t about to sell their house because they haven’t owned their house long enough. Now we have 500 landlords with more than half not wanting to be landlords in the first place,” added Alex. “Now the market has gotten better, and now there's this mass exodus of people that are putting their homes up for sale with the majority being sold to our sales department.” As interest rates are climbing again, the middle of last year coming at 2.5 to 3 percent to now being over 5 percent, the company is starting to see more rentals come across in their inventory in the past month alone. Other trends currently in the market include the ongoing high demand for residential properties from prospective home buyers, which is keeping the seller’s market extremely strong. However, there is doubt that people will move and decide to stay put, which will keep the inventory low. “For individuals who do sell their house, [they] are going to have great success because there is less inventory. If someone can afford a $450,000 or $500,000 house, they have to decide if that is something they want to do, especially with a 5.5 percent [interest rate] added on to it,” added Vance.
Despite some of the road bumps in the market for buyers, Townsend Real Estate has been able to stay strong. According to the Townsend Real Estate website, as of April 2022 the company has sold 438 listings, added 616 listings, has 288 homes on the market, and spent an average of 40 days with the homes on the market. Outside of the office and selling homes, Townsend Real Estate invests a portion of their time within the community. The company has been involved in many events with the Greater Fayetteville Chamber in the past. Jimmy and Vance have previously served on the board of directors for the Cape Fear Valley Health Foundation. Vance previously served as the president of Highland Country Club and as the previous president of the local board of directors for the March of Dimes. Vance also has served on the Fayetteville Technical Community College board of directors; Alex serves on the Founders Council at Methodist University for the class of 2024. When looking toward the future of business, Vance and Alex both stated that they believe that the business will continue to be known as a strong real estate company while continuing to make a mark in the community. “We’re excited about bringing on the commercial department and helping that grow and fit into what we’re doing with the residential and rental side of the business,” added Vance. Although the Townsends desire to see more growth in the company, there are no current plans in the works to expand office space. However, that has not stopped the company from working in other regions. “We have our company and agents from other areas that have joined us to help broaden our reach of where we can sell. We have merged with Raleigh’s MLS and Moore County’s as well,” Vance said. “People move all over the country. Whether that move starts in Fayetteville or starts elsewhere, we can help make that connection.” Townsend Real Estate has connections in Cumberland, Moore, Harnett, Robeson, Hoke, parts of Lee Counties, and Raleigh.
Greater Fayetteville Business Journal
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May 20, 2022 - June 2, 2022
COMMERCIAL REAL ESTATE
Greater Fayetteville Business Journal
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Staff Report
PHOTOS PROVIDED BY JENNA SHACKELFORD
The discussion of the replacement for the Crown Theatre and Arena continues.
The next steps CROWN EVENT CENTER COMMITTEE CONTINUES DISCUSSION ON MULTIPURPOSE EVENT CENTER
C
umberland County’s Crown Event Center Committee met on May 16 to continue the discussion of constructing the new multipurpose event center to replace the Crown Theatre and Arena. During the meeting, the committee discussed the principles for the project, the role and composition of community engagement, and narrowing down potential locations for the new facility with Matthew DeSilver, senior project manager with McDonough Bolyard Peck who was hired to represent the County in the deal. The proposed guiding principles are intended to serve as the starting point for discussion with the Community Engagement Committee, which will be composed of various
project stakeholders that provide input regarding the guiding principles and programmatic function of the new facility. DeSilver left the commissioners in charge of reviewing and providing feedback on the proposed guiding principles along with a list of additional stakeholders they wish to represent the Community Engagement Committee by May 20. After the Community Engagement Committee is established, the Committee will then review the draft of guiding principles and provide feedback during a workshop that will be held in June. That feedback will be reported to the Crown Event Center Committee, who will finalize a set of guiding principles to be sent
to the Cumberland County Board of Commissioners for approval. Monday’s meeting also kicked off the site review process with Joe Hines of the Timmons Group. During the site review geographic area analysis, Hines and Timmons Group will review four sub-areas to be included in the Market & Financial Feasibility Study. This study will allow them to examine the benefits and drawbacks of each area and compile information into a decision matrix to be brought back to the committee. The study’s projected completion date is within the next 30 to 45 days. “I will come back to the Crown Event Center Committee with a recommendation on a general area
and that once the Committee approves the general area, Timmons Group will go back and look at several parcels in that general area to recommend the best location for the facility,” said Hines. To wrap up the meeting, DeSilver added that MBP is also working to finalize the design and construction in order to move forward with an architect once everything has been established. This meeting is a continuation of the April 20 meeting, where the Crown Event Center Committee formally accepted the framework for the site selection, design, and construction for the new multipurpose event center.
Greater Fayetteville Business Journal
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May 20, 2022 - June 2, 2022 >>
Page 15
Staff Report
Real property tax appeals DEADLINE SET FOR MAY 25
THERE ARE THREE WAYS TO REQUEST AN APPEAL: VECTORJUICE/FREEPIK.COM
T
he Cumberland County Tax Administration is now accepting real property appeal requests for the 2022 tax year from those who own or control taxable real property. The tax appeal request seeks a hearing before the Board of Equalization and Review. The Board of Equalization and Review will hold hearings in room 564 in the Judge E. Maurice Braswell Courthouse in Fayetteville. The next hearing is scheduled for May 25. Requests for a hearing must be made in writing and received on or before May 25.
All taxpayers who appeal will be contacted by an appraiser. If the appeal goes to hearing before the board, the taxpayer will be contacted by the appraiser and notified by letter. Property owners are encouraged to provide supporting evidence for consideration. For more information, call customer service at 910-678-7507 or visit www. cumberlandcountync.gov/departments/ tax-group/tax.
1.
Download from the Tax Administration website.
2.
Request by mail: Tax Administration, P.O. Box 449 Fayetteville, N.C. 28302; or call Customer Service at 910-679-7507.
3.
Request by email: taxweb@co.cumberland.nc.us
THERE ARE FOUR WAYS TO SUBMIT A REQUEST:
1.
Hand-deliver a completed appeal form to the Tax Administration Office.
2.
Mail a signed appeal form to Tax Administration, P.O. Box 449 Fayetteville, N.C. 28302. Must be postmarked no later than May 25 to be considered.
3.
Email a signed appeal form to taxweb@co.cumberland.nc.us
4.
Place the completed appeal form in the secure drop box outside the Judge E. Maurice Braswell Cumberland County Courthouse off of Cool Spring and Russell Street.
5.
Fax a signed appeal form to 910-223-3343 or 910-678-7582.
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May 20, 2022 - June 2, 2022
HEALTH CARE
Greater Fayetteville Business Journal
bizfayetteville.com
>>
By Kathie Harris
Rural medical care
IN TOWN HALL DISCUSSION HOSTED BY NC HEALTHCARE ASSOCIATION, LEADERS DISCUSS NEEDS, POSSIBLE SOLUTIONS
L
ast month, panelists at the North Carolina Healthcare Association’s town hall meeting discussed staffing, Medicaid expansion, equitable healthcare, and serving an aging population. Cape Fear Valley Health System’s Dr. Roxie Wells was on the panel of hospital administrators speaking on issues impacting the state’s rural hospitals and discussing solutions. For the more than 4 million North Carolinians living in rural areas, access to healthcare is an uphill climb, especially during a pandemic when an average of 75 percent of rural clinics are operating in the red through substantial financial and operational pressures. “The pandemic really highlighted the need to ensure that we undergird our rural hospitals and make sure they remain functioning,” says Wells, president of Hoke Hospital, during a recent interview with the Greater Fayetteville Business Journal. Rural hospitals across the country are shuttering due to high healthcare costs, among other challenges. In North Carolina’s 100 counties, almost 80 are considered rural. Six rural counties surround Cumberland County: Hoke, Moore, Harnett, Robeson, Bladen, and Sampson. Cape Fear Valley Health System operates eight rural clinics in the area.
STAFFING ISSUES While staffing is a nationwide problem that precedes the pandemic, rural communities are often the first hit by gaps in already-limited access to care. During the panel discussion, Dr. James Hoekstra, president of Atrium Health Wake Forest Baptist Hospital and board member of Alleghany Health in Sparta, said staffing shortages led them to hire contract labor to keep operational missions running. “In the middle of January, we were hitting our highest peaks in Alleghany, with every bed filled with COVID patients,” said Hoekstra. “Changes to care models cost more.” Several factors were blamed for staffing shortages, including high resignation rates, retirement, the uptick in travel nursing, and general burnout. The panelists listed care
ONLINE MARKETING/UNSPLASH
As North Carolina residents in rural areas struggle to receive healthcare, experts address the problems and ways to improve.
models they’re using to address patient needs for care, including telemedicine, partnering with local community colleges, and sending patients home earlier after in-clinic procedures. At Cape Fear, patients are discharged sooner to create more bed availability. To keep the quality of care high, the healthcare system uses the Transition of Care program coordinates with social workers, medical equipment, home healthcare services, and even paramedics to continue monitoring and follow-up care for discharged patients. “Our transition of care clinic gives us the opportunity to make sure patients receive that touchpoint within seven days,” says Wells. “If a patient isn’t seen within seven days, the likelihood of readmission goes up. So, this also helps from a financial standpoint.” Cape Fear provides these services through local primary care practices throughout the region and its Internal Medicine Residency Continuity Clinic. It plans to hire a primary care provider to staff its Transition of Care clinic and have it up and running by this summer. Cape Fear also uses partnerships with local schools and created its residency program to funnel more skilled clinicians to work and stay in the region.
FINANCIAL ISSUES Operating a hospital in areas of poverty, such as rural communities, increases the financial burden already elevated by the expense of healthcare in the U.S. “The challenges that face all of us in rural communities are how to fund these programs and critical services and how do we address this societally as an ecosystem?” said Bert Beard, CEO of Maria Parham Health in Henderson. Two main issues addressing financial deficits were Certificate of Need regulations and Medicaid Expansion. In North Carolina, a Certificate of Need state, the Department of Health and Human Services regulates the ability of hospitals and healthcare facilities to add beds, buy equipment, or extend services. It often caps these activities to keep healthcare costs low. But nationwide, CON regulations are being either reformed or repealed. Last year, in North Carolina, the General Assembly more than doubled some thresholds of spending allowed before a CON review was triggered and created construction deadlines. Beard said that in states with CONs, rural healthcare systems see a negative seven percent margin impact. “Stack that on top of the factors we’re dealing with now, and the sta-
tistics I’ve seen recently show about fifty-five percent of our hospitals across the state are operating within a negative margin,” said Beard. “You’re going to bury some of your health infrastructure.” However, Beard also stated that hospitals have agreed to turn no one away, so CON regulations are necessary to keep hospitals operating. On the Medicaid issue, North Carolina is one of only 12 states to not expand Medicaid in the wake of the Affordable Care Act. An expansion would cover an estimated 500,000 more North Carolinians. Currently, hospitals take on uninsured patients at a loss. Paul Hammes, CEO of non-profit Hugh Chatham Memorial Hospital in Elkin, said it wrote off $30 million in care for under- and uninsured patients last year. Beard said urban hospitals aren’t as impacted by poverty as rural hospitals, which see increased insurance coverage denials and more challenging access to funds. Beard said states that have expanded Medicaid have shown no regrets. Wells said during the panel that the medium operating margin for most hospitals in N.C. is a negative 3.7 percent. Expenses are up 10 percent, but income is only up 2 percent. “When you think about how that compares to the general public, individuals want sustainability and so do hospitals,” she said. “There is a concern.”
AGING POPULATION CHALLENGES Rural communities also see a disproportionate amount of older patients. This demographic is growing astronomically with the aging of the Baby Boomer generation, which makes up nearly a quarter of the U.S. population. During the panel, Mark Gordon, president of Alamance Regional Medical Center in Burlington and senior vice president of Cone Health, said Medicare patients are a fixed population and part of the rural healthcare system’s payment base. They are aging faster and need care in locations where there are fewer skilled nursing beds, fewer post-disSee RURAL MEDICAL CARE, page 17
Greater Fayetteville Business Journal
May 20, 2022 - June 2, 2022
THE LIST
bizfayetteville.com
Hospitals
Page 17
Ranked by number of licensed beds RANK
COMPANY NAME LOCATION CONTACT INFO 1638 Owen Drive Fayetteville, N.C. 28304 910-615-4000 www.capefearvalley.com
SPECIALTIES
654
Bariatric weight loss, cancer, ear, nose and throat, emergency, heart and vascular, imaging, neuroscience, ophthalmology, orthopedics, pharmacy, physical rehabilitation, sleep, surgery, urology, women and children
1956
Michael Nagowski, CEO
452
Anesthesiology, cardiothoracic surgery, dermatology, endocrinology, emergency medicine, ear, nose and throat, family practice, geriatrics, gynecology, internal medicine, oncology, obstetrics, orthopedics, pediatrics, plastic surgery
1906
Chris Ellington, CEO and President
402
Cardiothoracic surgery, cardiology, neurosurgery, orthopaedics, oncology, neonatology, behavioral services, bariatric surgery, robotic surgery, robust clinical trials
1929
Mickey Foster, Executive Officer of FirstHealth of the Carolinas
146
Blood donor services, cardiology, cardiopulmonary services, diagnostics and imaging, emergency and critical care, lab, OB-GYN, labor and delivery, occupational health, pain management, pediatrics, rehabilitative therapy services, surgery
1950
Shawn Howerton, CEO
131
Critical care, pediatrics, maternity, emergency department, surgery, imaging, cardiovascular diagnostics, critical care unit, lab, outpatient surgery
1937
Cory Hess, President/ CEO
117
Cardiology, hematology/oncology, obstetrics/gynecology, inpatient behavioral health services, pulmonology, orthopaedics, vascular surgery, mild traumatic brain injury clinic, pain management clinic, substance abuse, otolaryngology, ophthalmology, preventive medicine, physical therapy/occupational therapy and pharmacy, gastroenterology, allergy, psychiatry, podiatry, optometry, refractive eye surgery
1958
Col. Christopher Jarvis, Commander
66
Long-term acute care, ExpressCare
1901
Michael Zappa, President
58
Cardiopulmonary, imaging, emergency, pediatrics, rehabilitation, sleep, surgery
1952
Stephen Fife, President
58
General surgery, optometry, ophthalmology, podiatry, plastic surgery, urology, thoracic surgery, anesthesia, orthopedics, neurosurgery, endocrinology, neurology, gastroenterology, nephrology, CPAP, hepatology, cardiology, diabetes, pulmonary
1940
Jeffrey Morgan, M.D., Interim Executive Director
41
Family practice, pediatric care, diagnostic Iimaging (including digital xray, digital mammography and ultrasound), retail pharmacy, medical lab testing
2015
Roxie Wells, President
2013
Susan Beaty, BSN, R.N., President of the Eastern Region and Administrator of FirstHealth Moore Regional HospitalHoke
SOUTHEASTERN REGIONAL MEDICAL CENTER
2
300 W. 27th St. Lumberton, N.C. 28358 910-671-5000 www.unchealthsoutheastern.org
FIRSTHEALTH MOORE REGIONAL HOSPITAL
3
155 Memorial Drive Pinehurst , N.C. 28374 910-715-1000 www.firsthealth.org
SAMPSON REGIONAL MEDICAL CENTER
4
607 Beaman St. Clinton, N.C. 28328 910-592-8511 www.sampsonrmc.org
CAPE FEAR VALLEY BETSY JOHNSON HOSPITAL
5
800 Tilghman Drive Dunn, N.C. 28334 910-892-1000 myharnetthealth.org/about-hhs/betsy-johnson-hospital/
WOMACK ARMY MEDICAL CENTER
6
2817 Reilly Road Fort Bragg, N.C. 28310 910-907-6000 womack.tricare.mil
EXECUTIVE(S)
# BEDS, LICENSED
CAPE FEAR VALLEY MEDICAL CENTER
1
YEAR FOUNDED, LOCAL
HIGHSMITH-RAINEY SPECIALTY HOSPITAL
7
150 Robeson St. Fayetteville, N.C. 910-615-1000 www.capefearvalley.com
BLADEN COUNTY HOSPITAL
8 8
501 S. Poplar St. Elizabethtown, N.C. 910-862-5100 www.capefearvalley.com
FAYETTEVILLE VA MEDICAL CENTER (FAYETTEVILLE NC VA COASTAL HEALTH CARE SYSTEM) 2300 Ramsey St. Fayetteville, N.C. 28301 910-488-2120 www.va.gov/fayetteville-coastal-health-care/
CAPE FEAR VALLEY HOKE HOSPITAL
10
210 Medical Pavilion Drive Raeford, N.C. 28376 910-904-8000 www.capefearvalley.com
FIRSTHEALTH MOORE REGIONAL HOSPITAL - HOKE
11
6408 Fayetteville Road Raeford, N.C. 28376 910-878-6000 www.firsthealth.org/hoke
8
24-hour emergency room, inpatient beds, overnight observation unit and surgical services including orthoapedic, ENT, general surgery, full laboratory services, pharmacy, imaging
Source: North Carolina Department of Health and Human Services - Division of Health Service Regulation and Business Journal research.
From RURAL MEDICAL CARE, page 16
charge resources, and more extended stays in facilities. All of this increases the cost of healthcare in rural communities. Panelists discussed the need for palliative and end-of-life care. This patient group makes up 5 percent of the population but represents 60 percent of healthcare needs. Several panelists said home-based models offer quality care but would especially serve rural communities required to travel to receive hospice care in a facility.
EQUITABLE CARE Understanding the needs of a population enables a healthcare system to provide evidence-based medicine where it's needed most. Knowledge is fundamental in providing equitable healthcare, which was briefly discussed during the panel in response to viewer questions. Getting quality, specialty care to rural populations improved during the pandemic-inspired embrace of telehealth. However, rural communities struggle with internet access and insurance companies are slow to cover telehealth services. “Specialists are in short supply in
rural areas, and the old method of taking care of it was to send specialists out to see them, which is incredibly wasteful and not a long-term solution,” said Hoekstra. “Telehealth is cheaper, faster, and it’s the same level of care.” Partnerships were crucial to ensure rural patients had better access to specialists, education on healthier living, and preventative care. Within the Cape Fear Valley Healthcare System, several clinics opened in Bladen County, and a cancer treatment center opened in Harnett County, whose Harnett Health joined the Cape Fear system
in 2021. Wells said Cape Fear puts resources into communities to make sure people receive care closer to home. Having primary care access to help prevent and treat diseases such as diabetes, hypertension, and chronic obstructive pulmonary disease (COPD) is central to caring for the rural population. “I believe Southeastern North Carolina is doing well, even as everywhere across the state could improve,” says Wells. “During the pandemic, our rural hospitals stepped up to the plate. It’s an important service to people.”
Page 18
May 20, 2022 - June 2, 2022
Greater Fayetteville Business Journal
bizfayetteville.com
>>
Staff Report
First quarter report
LUMBEE GUARANTY BANK SHOWS STEADY GROWTH
L
umbee Guaranty Bank’s first quarter report shows consistent earnings, asset growth, and continued improvement in asset quality. Lumbee Guaranty reported a net income of $1,057,000 or earnings per share of $0.32 in 2022, compared to 2021 with a net income of $1,062,000, or earnings per share of $0.31. The report also shows assets of $486.4 million, which is a 11.4 percent increase from 2021 with $436.4 million. Capital levels remained steady as shareholder’s equity totaled #38.8 million in 2022 compared to $42.7 million in 2021. The decrease in the equity was due to unrealized losses. “Our Bank had a solid performance the first quarter of 2022” said Kyle R. Chavis, Chief Executive Officer of Lumbee. “Core earnings
“Our Bank had a solid performance the first quarter of 2022" said Kyle R. Chavis, Chief Executive Officer of Lumbee. "Core earnings beat projections, with pretax income (excluding non-recurring items) showing an 18% increase. We continue to benefit from the growth in our earning assets and improving asset quality.” — Kyle R. Chavis, Chief Executive Officer of Lumbee beat projections, with pretax income (excluding non-recurring items) showing an 18% increase. We continue to benefit from the growth in our earning assets and improving asset quality.” Chavis continued, “Management continues to monitor the rising interest rate environment, as well as inflationary pressures, and we will maintain
our focus on meeting the financial needs of the markets we serve.” Lumbee Guaranty Bank was founded in 1971 and is headquartered in Pembroke, North Carolina and serves Robeson, Cumberland, and Hoke Counties. Across these counties there are 14 branches that offer an array of financial services.
bizfayetteville.com
>>
Staff Report
Trade program investment LOWE’S COMPANIES, INC. GIVES $500,000 TO IMPROVE COLLEGE PROGRAMS
L
owe's Companies, Inc. invests $500,000 in Sampson Community College's trade programs Lowe’s Companies, Inc. recently invested $500,000 in Sampson Community College to improve access to construction and home improvement programs for students. Sampson Community College recently began construction on the Sampson Trades Center which will house training programs in electrical, heating and air conditioning, plumbing, and masonry. This gift from Lowe’s will be put toward the
cost of construction and student scholarships. This partnership will lead to the expansion of the Workforce Development and Continuing Education training at SCC.
In a release by SCC, SCC President Dr. Bill Starling noted that the college’s goal is to expand opportunities for students to build a more secure economic future and to better develop the workforce of
Sampson County. The Lowe’s investment in SCC will help build the community while opening pathways to skill sets for life-changing careers.
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Greater Fayetteville Business Journal
BIZ LEADS Reader’s Guide BizLeads is a collection of information gathered from greater Fayetteville courthouses, state government offices and information websites. The listings are intended to help the business community find new customers and stay on top of happenings with current customers, vendors and competitors. New Corporations lists firms from the Greater Fayetteville Business Journal region that were recently incorporated in the State of North Carolina.
CUMBERLAND COUNTY Prime Home Properties LLC 4035 Legion Rd Hope Mills Agent: Pamela Jean Rivera The Parson Cooperation LLC 6404 Redcilff Drive Fayetteville Agent: Rasheedah Parson Asé Productions & Concierge LLC #1297 5075 Morganton Rd Suite 10C Fayetteville Agent: Ashlee McLean S.K.C (Swords Knives Collectibles) LLC 1207 Chimney Swift Dr. Fayetteville Agent: Synethia M.C. Polk RH Investors LLC 2263 Lakewell Cir Fayetteville Agent: Yusaku Hatanaka XO Chelsey Artistry LLC 414 Ray Avenue Fayetteville Agent: Chelsey Ristine Peters Mental Wealth and Prosperity PLLC 4118 Cabretto Cir Fayetteville Agent: Ronald Patterson Jr DaWrightKennel LLC 808 Danish Dr Fayetteville Agent: Albert H Wright Jr
Fisher Home Repairs LLC 4906 Buckridge Rd Stedman Agent: Ivey Milton Fisher II BANNA'S CONSTRUCTION LLC 106 Pennsylvania Ave Fayetteville Agent: Aubrey Prospere Mad Dog Powersports LLC 5493 Kentucky Lane Hope Mills Agent: Robert Thomas Golliher-Strange Shadow Fox Consulting LLC 6668 Pacific Avenue Fayetteville Agent: Hing Ying Lau Nxt Level Auto Detailing LLC 705 N Main Street Springlake Agent: Willie Howard Robinson Posh Play Soft Play Dates LLP 3244 Green Valley Rd Fayetteville Agent: Rhonnisha Fountain The Collective Educational Center LLC 1231 Birchmere Way Fayetteville Agent: Rochelle Chantal Natoya Holgate Azua Rinconada Services LLC 4610 Elite Ct Hope Mills Agent: Lilia Janeth Azua Rinconada Live4Ever Wellness LLC
1207 Coot Court Hope Mills Agent: Rosemary M. Johnson Last Stop L.L.C 6205 Independence Pl. Dr. #1524 Fayetteville Agent: Jonathan Gavarrete Lighthouse Life Services LLC 2539 McArthur Landing Cir Apt 102 Fayetteville Agent: Elizabeth Caldwell T.O.P. LUXURY HOUSING LLC 100 Hay Street Ste 503 Fayetteville Agent: Abundant Living Consulting Corporation LLC ColeWill Trucking LLC 6260 Abbotts Park Dr Apt F Fayetteville Agent: Thomas Cole Steel Caliber Renovations LLC 3246 Masters Drive Hope Mills Agent: Todd Edwin Dawson Jr. HARPER DEFENSE & FITNESS LLC 680 BARTONS LANDING PL APT 8 FAYETTEVILLE Agent: CORDARRO HARPER Archcrest Property Management LLC 6500 Archcrest Ct Fayetteville Agent: Anne Dirks Premium Major Asset Servicing and Improvement Inc. 2221 Southern Avenue Fayetteville Agent: Jay Lee Morris Jr All-American Academy inc. 3828 Newgate Street Fayetteville Agent: Timothy Daniel Jennings Royal Grit LLC
1019 Belmont Ave. Fayetteville Agent: Chloe D Caws Legacy Build LLC 9120 Clervie Drive Linden Agent: Kissiah Denise Burvig Terry N Terry Enterprise LLC 1919 Brawley Ave. Fayetteville Agent: Terry Cornell Mitchell TJR Leadership Academy Corp. 4221 Black Bridge Road Parkton Agent: Joseph Amon Salisbury Grounded Elegance LLC 3946 Tasha Drive Hope Mills Agent: GlennDora Harris-Mclean Laz Solutions LLC 4447 Bent Grass Drive Fayetteville Agent: Alexander Bernardo Lazatin DSS LANDSCAPING SERVICES LLC 3536 Pickerel Street Lot 4 Fayetteville Agent: David Santiago-Sanjuan K&T TRUCKING COMPANY LLC 6709 Bovill CT Fayetteville Agent: Tyreq De'quan Taylor Crafted By ADream LLC 6977 Candlewood Drive Fayetteville Agent: Jasmine D Miller The Art of Pressure Washing L.L.C 341 Maloney Ave. Fayetteville Agent: Rudolph Ellerbe Jr Llobo LLC 1416 Cantrell Ct. Fayetteville
Agent: Omari Bennett Sew Elegant Hair LLC 1807 Holloman Dr Fayetteville Agent: Yasmine Sanders Three Queens Enterprises LLP 1807 Holloman Drive Fayetteville Agent: Christel McDuffie Burns Transport LLC 6319 Tabor Church Road Fayetteville Agent: Shontia Brianne Burns LFR Solutions Inc 2606 Raeford Road Fayetteville Agent: Locksley Felecia McFadden Stedman Fitness LLC 7630 Clinton Road Stedman Agent: Travis Keith Jackson
bizfayetteville.com Wilson&CoLlc 345 Desmond Dr Fayetteville Agent: Jamel Wilson ZMG Realty LLC 2830 Whisper Oaks Ct Fayetteville Agent: Antonio Frontell Gerald TRAIN HOLDINGS LLC. 1216 Hunters Trail Hope Mills Agent: Sandra M Anderson On-Time Plumbing and Rooter Services Inc 2620 Bragg Blvd Ste D Fayetteville Agent: Adam K Beyah TURFMASTERZ LANDSCAPING & LAWN MAINTENANCE LLC 264 Buckhead Rd Fayetteville Agent: Jeremy Gibson
Enan Dream LLC 829 Murchison Road Fayetteville Agent: Enan O. Albarati
Tasty Eatz on the Geaux LLC 5977 Brookcliff Road Fayetteville Agent: Carl Anderson Sr
Lumber Bridge Foods LLC 5339 Marracco Dr. Hope Mills Agent: Todd Warga
Allstar Properties LLC 320 Slocomb Rd Fayetteville Agent: Nathaniel P Morris
KC T-shirts LLC 5335 Morganton Rd Fayetteville Agent: Kevin Covington
Kryptco Transport LLC 201 Tarpon Ct Fayetteville Agent: Robert Brown
KAJOE LOGISTICS LLC 2607 Green Heron Dr Fayetteville Agent: Joseph K Ngaru Wise Enterprise Shipping LLC 7111 Cardale Drive Fayetteville Agent: Renuard Wise Reaching Developmental Milestones LLC 3011 Town Center Dr Suite 130 Unit #142 Fayetteville Agent: Ebone Tenisha Smith
Fayetteville Area Rugby Association Limited 1612 Dulles Road Hope Mills Agent: Jeffrey Alan Wallitsch Country Fried Crafts LLC 8912 Grouse Run Lane Fayetteville Agent: Melissa Giresi Cheer Aura LLC 5457 Mesa Drive Fayetteville Agent: Tenika James Vape and Tobacco Co.
2157 Skibo Rd. Fayetteville Agent: Saeed Saleh Kcp logistics llc 324 Old Shaw rd Fayetteville Agent: Andre Jackson Tre4TreatZ LLC. 2064 Corrinna street fayetteville Agent: andrea blanding Blue Elassa Inc 512 S Reilly Rd Fayetteville Agent: haiming yang Keeta's Kandles LLC 1913 Wordsworth Dr Fayetteville Agent: Mauketa Dishay Williams Southern Estates Property Management LLC 1625 Van Buren Ave Fayetteville Agent: Ronald Caleb Martinez Zee Minded Inc. 511 N Reilly Rd Fayetteville Agent: Zerion Marcos Franklin INTUS LLC 3713 Sunchase Dr Fayetteville Agent: Jacob Joby Carolina Fresh Janitorial LLC 6805 Jacamp Drive Hope Mills Agent: Jessica Erin Clinard A1 Liquidation Pallets LLC 3922 Wade Stedman Road Wade Agent: Audrey Royal Tart Done Right Transport and Hauling LLC 1539 Vergeland Drive Hope Mills Agent: Jonathan Kyle Cunningham LJYL LLC 2911 Bragg Blvd Fayetteville Agent: Joo Lee
Fantastic Hairs LLC 429 Person St Suite 9 Fayetteville Agent: Jamillah Peak JHN AUTOPLACE INC 210 E Russell St Unit 107 Fayetteville Agent: John Nwokolo Opulent Oasis Stays LLC 612 Duncan Rd Spring Lake Agent: Breanna J Ramos Tek Nail LLC 713 Emeline Ave Fayetteville Agent: An Thu Hoang Chu Session With Mo' LLC 6467 Brookshire Street Fayetteville Agent: Monique C Avery AP EQUITY LLC 5203 Mawood St Fayetteville Agent: Alina Pissakhov Adamas de' LLux LLC 310 Mayodan Dr Fayetteville Agent: Tatiana T Vincent TJS Logistics LLC 4184 Tranquility Rd Fayetteville Agent: Todd James Fisher Sr Manny’s HoneyDo Service LLC 301 Green St Unit 2281 Fayetteville Agent: Mandale Williams Sirto Transportation LLC 301 Green St unit 2281 Fayetteville Agent: Mandale Williams Dirt2Diamonds LLC 414 Murray Fork Dr Fayetteville Agent: Kendra Evans LJ LANDSCAPING LLC 672 Prestige Blvd Fayetteville
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Agent: Luis Fernando Joya Cabrera The Marqueise Coleman Foundation 40 Coldstream Drive Fort Bragg Agent: Stephanie Blackadar Benny's on the Beach LLC 3421 Masters Dr Hope Mills Agent: Joanie Cheyene Pilcher Heat BBQ LLC 7234 Tollhouse Dr Fayetteville Agent: Robert Hendrieth Jr Meade Transportation Services LLC 1224 East Manchester Rd Spring Lake Agent: Delshaun Meade Soothing Sleep Solutions For Your Baby LLC 7780 Buttonwoood Avenue Fayetteville Agent: Kristy Ruscoe All About U Sports Unlimited LLC 3281 Gables Dr Apt 2 Fayetteville Agent: Vonda Mullino All About U Sports Foundation INC 3281 Gables Dr. apt 2 Fayetteville Agent: Vonda Mullino Im Working Up LLC 100 Hay St Ste 503 Fayetteville Agent: Abundant Living Consulting Corporation LLC SFCONSTRUCTION LLC 100 Hay Street Ste 503 Fayetteville Agent: Abundant Living Consulting Corporation LLC Strait No Chase LLC 100 Hay Street Ste 503 Fayetteville
Agent: Abundant Living Consulting Corporation LLC
520 Bravery Ln Apt. F Fayetteville Agent: Gianna Moet Palmer
Far Beyond Tees LLC 100 Hay Street Ste 503 Fayetteville Agent: Abundant Living Consulting Corporation LLC
Claire McLain Photography LLC 361 Woodington Road Hope Mills Agent: Claire McLain
DRBJJ LLC 1111 Shell Dr Apt 68 Spring Lake Agent: Diego Dias Ramalho
SeSuSas Joy LLC 5891 Waccamaw Court Fayetteville Agent: Atanisha Whyte
R. I. S. E. (Restore Impact Serve Empower) Inc. 3911 Brookgreen Drive Fayetteville Agent: Mal Miller Ward
Geminis LLC 631 Goodyear Dr. Spring Lake Agent: Jerry Leon Jones Jr
Divine Thompson L.L.C. 1742 Nuthatch RD Fayetteville Agent: Samicka Bessie Thompson Thee Cleaning Crew LLC 2314 Cattail Cir Fayetteville Agent: Kendra D Hardin Prestige Solutions Group LLC 5075 Morganton Rd STE 10C #1348 Fayetteville Agent: Kamilah S Rives Mom and Son Landscaping Limited Liability Company 8421 Judy Drive Fayetteville Agent: Sandy Liz Rojas That Gypsy Mom LLC 2079 Lothbury Dr Fayetteville Agent: Lauren Desiree Franklin Legends & Legacies Realty LLC 3805 Burlington Dr Fayetteville Agent: Sherie Ann Moore SEVENTEEN FAVORS LLC
Fayetteville Agent: Desiree N Carter Hopkins Family Lawncare LLC 5660 Seafield Lane Hope Mills Agent: Kevin Hopkins Quality World Solutions LLC 511 N Reilly Road Fayetteville Agent: Tredarieus Ahmad Smith CPCo. & Consulting LLC 429 Tradewinds Drive Apt. D. Fayetteville Agent: Naadiya C Hopkins
Skye’s The Limit Logistics LLC 5906 Rustlewood Dr. FAYETTEVILLE Agent: Kaleah McKenzie
Sri Renuka LLC 3411 CAMBERLY DR Fayetteville Agent: KIRAN REDDY NAKKALA
Premier Snacks LLC 2611 Dumfries Dr. Fayetteville Agent: DaQuan Malik Moultrie
SupremeTruckingLLC 241 Waterdown Dr Fayetteville Agent: Rashae Denise Reid
S&T Transports LLC 5647 Duncan Street Hope Mills Agent: Shenelle P. Cooper
J&JR DELIVERY LLC. 6830 Shawcross Lane Fayetteville Agent: Jerrick Jerrell Adams
M & J Stays LLC 4907 Rosehill Rd Fayetteville Agent: Shanesha J Moseley Junkyard Records LLC 540 Abbotts Landing Cir Apt C Fayetteville Agent: Kenneth Allen Harmanson II The Caribbean Grill LLC 934 Brighton Rd Fayetteville Agent: Natasha L Gale Edwards Cruz Media LLC 332 BUBBLE CREEK CT UNIT 1 Fayetteville Agent: Joaquin Cruz ForceArch Entertainment LLC 2018 Spruce St
Faith Family And Community Investments LLC 5231 Merritt Dr Fayetteville Agent: Jonathan McCray Malone Family Properties LLC 617 Pearl Street Fayetteville Agent: Timothy Nelson Malone Sadie Girl Cosmetics LLC 1507 Ripley Pl. Fayetteville Agent: Chavia Howard Pentagon Protection Agency LLP 5140 Buckskin Dr Fayetteville Agent: Harold B Dawson SR
Trinity Event & Design LLC 1809 Key Court Fayetteville Agent: Linda J Jenkins
JDEM Global LLC 4720 Dun Castle Rd Apt 3F Fayetteville Agent: Joseph John Fulgence Jr
New Direction Wellness PLLC 1129 Vesper Lane Fayetteville Agent: Stephanye Graham
Front Stoop Publishing LLC 5223 Heather Street Hope Mills Agent: Reginald Eugene Walton
Maid By Bre LLC 124 W Circle Ct Fayetteville Agent: Brenda Douglas Holland
KLS Custom Landscaping and Hardscape LLC 3026 burton dr Fayetteville Joeshona Shernetta Anderson
Total Weight Loss Solutions LLC 2664 Cypress Lakes Rd Hope Mills Agent: Elena Reynolds Purple Star Vacations LLC. 1717 Royal Gorge Road Fayetteville Agent: Thomasa Cachet Bradley Living out Dreams LLC 1857 Tryon Drive Unit 3 Fayetteville Agent: Jayquon Simpson My4Eva Beauty LLC 6532 Lagoon Drive Fayetteville Agent: Gladys Marie Simmons Turning Point Candles & Gifts LLC 6342 Rhemish Dr. Fayetteville Agent: Beathel N. Jones R and R Limited Liability Co 511 N Reilly Road Fayetteville Agent: Rhonda R Alston The Impression LLC 1336 North Forest Drive Fayetteville Agent: Karon k Mills Business Capital Connection LLC 2276 Andalusian Drive Hope Mills Agent: Rochelle L James
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Extensive Solutions LLC 809 Cherry Laurel Dr Fayetteville Agent: Kyle A Hensley Wgoodman&son transport LLC 4028 Batesburg Drive Hope Mills Agent: Wadell Goodman Pearls Paradise LLC 400 GLENEAGLES CT FAYETTEVILLE Agent: Lemuel Nathan Webb A Glimpse From The Sky LLC 112 Lofton Dr Apt i Fayetteville Agent: Delmus Shaquon Razor Hope Acus llc 528 Harlow Dr Fayetteville Agent: Hoang Ngo Simcha Rental Properties LLC 3829 Barnsdale Drive Agent: Tina Marie Mitchell Drink Bourbon and Make Things L.L.C. 6824 Timbercroft Ln Fayetteville Agent: Gabriel Earle Bryant Homes & Properties LLC 1308 Pamalee Rd Fayetteville Agent: Renardo Neilamiah Bryant BRAGG TIRES PLUS LLC 532 S Reilly Rd Fayetteville Agent: Zeyad M Al Agil
TL Shop365 Inc 713 Emeline Ave Fayetteville Agent: An Thu Hoang Chu A1 Spiffy Cleaning L.L.C. 4401 Atlantic Ave Fayetteville Agent: Derrick M Walker
324 Mason Street Fayetteville Agent: Darrin Collins The Rican's LLC 5865 Sunningdale Ln Hope Mills Agent: Yillian Enid Rivera Magical Mind Melts LLC 3612 Ambition Rd Fayetteville Agent: Jesse D Marshall SKHOBBS FARMS LLC 14715 NC Hwy 210 S. Roseboro Agent: Kimberly Mae Hobbs
401 Properties LLC 231 Fairway Drive Fayetteville Agent: Rebecca F Person
SILLY GOOSE ATV RENTAL LLC 2909 Coachway Drive Fayetteville Agent: Richard Garcia
Dream Hair & More LLC 2620 Bragg Blvd Ste D Fayetteville Agent: Beyah's Accounting & Tax Service LLC
Teisha's Tasty Kitchen LLC 218 Tiverton St Fayetteville Agent: Lateisha Brown
Josey’s Way Transportation LLC 508 Quimby Ct. Fayetteville Agent: Alfonzo DeZell Josey Jr. A TO Z ADVOCACY AND REENTRY L.L.C. 6412 Shady Ln Fayetteville Agent: Donata Jaquenette Ray Maev Studios LLC 2829 Blockade Runner Drive Fayetteville Agent: David E Daumont Rodriguez Cresfund Management Group LLC 324 Mason Street Fayetteville Agent: Darrin Collins Cresfund Capital Group LLC
Reach Investments LLC 150 N. McPherson Church Rd Ste A Fayetteville Agent: Raymond Sharp Bravo Transporters LLC 2236 Hope Mills Rd Fayetteville Agent: Yarinel Rodriguez Seriously Cancer Seriously LLC 2970 Cedar Creek Rd Fayetteville Agent: Christina Leonard HOPE MILLS PRIME MOVERS 5770 Rockfish Road Hope Mills Agent: Chancer F. McLaughlin
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By Savanah Ramsey
May 20, 2022 - June 2, 2022
Page 23
PROFILE
bizfayetteville.com
Systel VP talks Fayetteville roots, growth, expansion, and love of the region GFBJ: Systel Business Equipment is
a multi-generational family business. Will you share how the business began and how it has transformed into what it is today?
SMITH: Our dad started the busi-
ness in 1981 here in Fayetteville, and within the first few years, he expanded it out into other cities within North Carolina. Me and my two sisters joined about 15 years ago, and during that time, we grew into other states like Georgia and South Carolina. Now, I would say our dad has taken a bigger step back and let us do the day-to-day activities and now serves as our chairman and advisor.
GFBJ: There have been a few expan-
sions within the last few years. Please tell us more about that and if there are any plans in the future for more growth.
SMITH: Our business is different from
others – we have authorizations with our manufacturer partners. So, we get to work within certain territories and are able to go where we’re asked to. Currently, we do have some authorizations in Virginia and Tennessee that we’re waiting to move on. We also just acquired two locations in South Carolina. The goal is to keep expanding but really try to stay geographically close to homebase, which is here in Fayetteville.
GFBJ: Systel Business Equipment primarily works in the business equipment industry, but it has also transitioned to work in the IT services industry. Can you talk about the decision to make that move? SMITH: Our partner Konica-Minol-
ta purchased a company called All Covered, so it made sense for us to explore that as an additional product offering and to offer it as sort of a cross selling opportunity for current customers. (Editor’s note: All Covered is a leading nationwide IT services company.) We realize that copiers are now basically really big computers that connect to their own network, and they have to be as secure as the customer’s network. So we really wanted to jump on this opportunity with our
partner, but doing mainly through in-house. This portion of the business only takes up about 10 percent, but we know our customer locations need it, even though it's far from our core.
GFBJ: The business also has a multiuse space building, can you tell us about the history of the building? How does it pertain to the future of the business?
Jacqueline Smith
Owner/Vice-president of Marketing and Business Development Systel Business Equipment
SMITH: We decided to do this because
the Cool Spring Downtown District noted the growing needs of people wanting to work downtown, eat downtown, live downtown and play downtown. The building is able to bring all this here, except the live part. But it has brought a different experience for the tenants that want to come downtown. It’s an 11-story office building, and as we’re redeveloping some of the floors, we will be partnering with The Friend’s Table to bring a restaurant into one of the available spaces that will be opening mid-summer. This was important for us to also have some retail offices and even some conference workspace areas as well.
GFBJ: What are some community events and activities the company participates in? SMITH: The company participates in
many activities in the community. We recently were the presenting sponsor for Cape Fear Valley Health’s Step Up 4 Health event. That was really important for us to support them because that was a new venture as they have been adjusting their events due to COVID-19. We want to make sure that we are here long-term, so we do certain things like supporting the Vision Resource Center here in town; we are also involved with the Fayetteville Woodpeckers, The Arts Council of Fayetteville/Cumberland County, the Fayetteville Dogwood Festival and all the events that happen downtown.
GFBJ: Can you describe your relationship with the local business community and beyond? SMITH: We try to stay active in local
boards and serve on committees for their events. There are a lot of local businesses here that are also custom-
PHOTO COURTESY OF SYSTEL
Age: 39 Family: Two sisters – one is her twin. Married with two daughters, six and eight years old. Background: Smith graduated from North Carolina State University and got her real estate license, helped find Systel a location in Georgia, and eventually came and worked here in the area full time. Hobbies: Real estate development and design, renovating the family mountain house, hiking with her family, and spending time with her kids. ers so we try to support them as well. We also work with a lot of nonprofits for events and charities because participating in these types of things are important to us. We also sponsor events with the Cape Fear Botanical Gardens, we also have partnerships with Methodist University, Fayetteville State University, and Fayetteville Technical Community College and we not only provide them with equipment but we also play a role in their foundations. We helped with a new arts and science building with Methodist and the STEM lab at Fayetteville Academy, so trying to use our technology in some sort in the educator sector is also important.
GFBJ: What’s some advice that you would give to someone just starting out in the business? SMITH: I would say to anyone enter-
ing the workforce that, when working with a company for 15 years like me and my sisters have … be patient and to let your career guide you and [don’t] feel like you have to change or
change around too much. But also be sure that the culture works for you and the business. I have seen some employees come in and take off with success but then change it up and not work out as well. I think in this day and age, people can work smarter not harder and always be present for employers.
GFBJ: Is there anything else you would like to share with the Greater Fayetteville Business Journal’s audience? SMITH: I want to thank those that
have supported us, a local business, and I know that sometimes it can be cheaper and easier to work with a larger manufacturer that outsources a lot of their jobs; but it's important to support Fayetteville and our community. And in turn, we give back and support the community as well. I don’t think that we really get much of an opportunity to thank the community much for that, and I don’t think they understand the impact of what it means for growth here in Fayetteville.
Page 24
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