Greater Fayetteville Business Journal - May 28, 2021 Issue

Museums

Local tourism steadies uncertain economy Page 18

May 28 - June 10, 2021 Vol. 1, No. 1

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WEB EXCLUSIVE Hotel Tax

Fayetteville’s tourism industry banks on hotel tax bizfayetteville.com

Technology booster

Region’s health care sector sees rapid advance in technology Page 32

Retail sales

Appliance stores waiting for inventory Page 31

ILLUSTRATION BY BRIANNE WRIGHT

Index Economic Indicators .............................. 3 Residential Real Estate ........................10 Achievers .............................................12 The List ................................................13 Military Business .................................16 Profile ..................................................21 Health Care..........................................32

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UNBOXING AMAZON’S ARRIVAL

“WE’RE COMMITTED AS A COMPANY TO THE MARKET – WE LIKE THE MARKET, IT’S A STABLE MARKET. THEY HAVE A LOT OF COMMERCE GOING ON THERE.” ­— J. David Allen PRINCIPAL, REALTYLINK

BY MONICA KREBER

M

ore than two years before Amazon announced it’s coming to Fayetteville, the project began with a modest name — Project Move.

Robert Van Geons, president and CEO of the Fayetteville Cumberland County Economic Development Corporation, first heard about the opportunity in early 2019.

“At the time, we didn’t know who it was,” Van Geons said. “Most of our projects start with a code name.”

In early May, Project Move put Fayetteville on the map of locations selected by Amazon to expand its ever-growing distribution system.

Amazon’s delivery station at 1005 Dunn Road, which is currently owned by the Soffe family, will result in a $10 million investment in the region and more than 200 full-time and part-time jobs with Amazon and related logistics and delivery firms, Van Geons said.

Landing Amazon is a lesson in what the region can accomplish when it has available properties, moves quickly and knows how it’s being viewed outside the area.

“Fayetteville is a dynamic market,” said J. David Allen, a principal with RealtyLink in Raleigh who helped broker the deal. “I think the jobs that Amazon will bring to the See AMAZON, page 6

Page 2

May 28 - June 10, 2021

Greater Fayetteville Business Journal

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| PUBLISHER'S NOTE |

CHANGE IS COMING! W hat compels us to change?

Is it motivated by selfishness? Peer pressure?

A deep dissatisfaction of the status quo?

In my life, the driving factor has been what I would call an internal force that knocks on my heart and mind’s door and asks the question, “Marty, have you done your best?”

Then I would also ask the same question of our business teams, “is this our best?”

The answers to these simple questions many times would drive me to some action that would stimulate change.

I believe Fayetteville is asking this same question. Is this our best?

I had often wondered why a market the size of Fayetteville did not

have a business publication like many of the other major metros across the country. I had also experienced, firsthand, the value proposition a business-focused publication brings to a community's economy. (This small startup has already created three new jobs - and counting.)

So...I prayed, and the good Lord opened (and shut) doors - and here we are!

I truly believe change is coming for the Fayetteville business community. Good change. Needed change.

I want to be a part. I want to do my part. I believe the vast majority of business people also want to do their part. I want to be open to change.

I want to learn and hear different points of view. I plan on doing my best to help the Greater Fayetteville

Business Journal do its part to help make things better for business and Fayetteville.

I’m not a wordsmith. I’m a doer.

Come do some business with us!

Let’s work hard and “get another gear” to make the Fayetteville business community a place of doers and not talkers. #CanDoCarolina!

God bless you and yours.

Marty V. Cayton Publisher

Reach the people that

MAKE FAYETTEVILLE TICK GET

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Contact us before June 15 to learn about becoming a Business Journal Founding Sponsor.

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reater WilminGton Business Journal GG reater Fayetteville Business Journal

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- July 2, 2021 2020 May June 28 -19 June 10,

Page 3

| ECONOMIC INDICATORS | MARCH AIR TRAFFIC

MARCH UNEMPLOYMENT UNITED STATES MARCH 2021:

NORTH CAROLINA CUMBERLAND COUNTY FAYETTEVILLE MSA MARCH 2021: MARCH 2021: MARCH 2021:

6.0%

4.6%

6.5%

6.4%

DOWN FROM MARCH 2020:

DOWN FROM MARCH 2020:

UP FROM MARCH 2020:

UP FROM MARCH 2020:

HARNETT COUNTY HOKE COUNTY MARCH 2021: MARCH 2021:

MOORE COUNTY MARCH 2021:

RALEIGH MSA MARCH 2021:

4.9%

6.2%

4.2%

3.9%

UP FROM MARCH 2020:

UP FROM MARCH 2020:

UP FROM MARCH 2020:

UP FROM MARCH 2020:

6.1%

13.7%

5.3%

5.0%

4.5%

JANUARY SALES TAX COLLECTION (CUMBERLAND COUNTY)

SALES TAX COLLECTION JANUARY 2021

$4,472,846

5.2%

3.9%

DOWN FROM SALES TAX COLLECTION JANUARY 2020 MARCH 2021 ARRIVALS

MARCH 2021 DEPARTURES

$2,937,666

242,350 250,423

3.5%

DOWN FROM MARCH 2021 ARRIVALS

DOWN FROM MARCH 2021 DEPARTURES

250,423

255,535 Source: Raleigh International Airport

Source: N.C. Department of Commerce

MAY AVERAGE HOME SALES PRICE

Source: Cumberland County Finance Office

MONTHLY BUILDING PERMITS (CUMBERLAND COUNTY)

(SINGLE-FAMILY, FAYETTEVILLE AREA)

60 60

Commercial

150K

06

Residential

40 40

MARCH 2021

04

$122,000

$127,000

$146,000

50K

$115,000

100K

2018

2019

2020

2021

02

20 20

00

4/20

5/20

6/20

7/20

8/20

9/20

Source: Zillow.com

10/20

11/20

12/20

1/21

2/21

3/21

Source: Cumberland County

HOMES SALES DAYS ON THE MARKET

2020 vs 2021 (March) FAYETTEVILLE MSA CIVILIAN LABOR FORCE

(FAYETTEVILLE AREA) 80

200,000 70 LABOR FORCE

150,000

60

50

100,000

140,816

143,605

MARCH

MARCH

2020

2021

40

$1.91

30

0 3/20

4/20

5/20

6/20

7/20

8/20

9/20

10/20 11/20 12/20 1/21

2/21

3/21 4/21

Source: Realtor.com

$2.85 AVERAGE PRICE PER GALLON FOR FAYETTEVILLE ON MAY 12, 2020:

50,000

20

AVERAGE PRICE PER GALLON FOR REGULAR UNLEADED IN FAYETTEVILLE ON MAY 12, 2021:

Source: N.C. Department of Commerce

Source: gasbuddy.com

0

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May 28 - June 10, 2021

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Greater Fayetteville Business Journal

| IN THE NEWS |

Fiveash brings new leadership to Greater Fayetteville Chamber of Commerce

BY DAVID KENNARD

M

ost people don’t get to see themselves on a screen 25 feet high by 70 feet wide, but during her introduction to the local business community, Shari Fiveash found herself staring out the window of the AEVEX SHARI Veterans Club of Segra Stadium with her name in lights and watching the Fayetteville Woodpeckers practicing on the field below.

As the new president and CEO of the Greater Fayetteville Chamber of Commerce, Fiveash brings leadership and fresh ideas to the chamber, which has been without a president for a little less than a year.

Former President Christine Michaels, resigned from the position in October for a similar role at the Oak Ridge Chamber of Commerce in Tennessee.

During Fiveash’s introduction on May 3, Tammy Thurman, community relations manager at Piedmont Natural Gas, and part of the search committee, provided information about the chamber’s selection process.

She pointed to the 30-plus years of experience, as well as her lobbying background that made Fiveash stand out from other candidates.

Fiveash, who sat down with the Business Journal on May 12, said several times that one of the organization’s primary functions should be to advocate for local businesses of all sizes, that includes representing the business community in front of various legislative bodies at both the statehouse in Raleigh and Washington, D.C. She again echoed her comments made during her instruction on May 3, saying she felt blessed for finding such a good fit for her experience and skills.

“I think it’s very important that we thank both the city and the coun-

FIVEASH

ty for making the community what it is because it drew us here,” Fiveash said. She said that when she came to interview for the position, that “I have never been more comfortable in an interview.”

Fiveash comes to Fayetteville with her husband, Randy, from Hartford Connecticut where she was a partner with Fiveash Consulting, to market business development in the state of Connecticut. Randy Fiveash recently retired from his position as director of the Connecticut Office of Tourism.

According to prepared information from the Greater Fayetteville Chamber of Commerce, Fiveash is an accomplished strategy executive with more than 30 years of proven leadership in chamber of commerce and tourism industries.

“She has had repeated success in strategic planning, association management, community building, economic development, Chamber programs, fundraising and development, meeting and event planning, consulting, and community retention,” according to the statement.

Thurman pointed to her 30-plus years of experience in “building sustainable relationships with businesses, government, economic development, community leaders and lobbying,” Thurman stated.

Thurman also praised the chamber staff who kept the organization running during the search period.

“On behalf of the search committee leaders who have been working on this multilayer process, we are grateful to Christine Michaels for her leadership and Taneshia Kerr in her role as interim,” Thurman said.

Fiveash said she was anxious to get to work learning as much as she can about the community and how the chamber can play a role in providing the tools for success with local businesses, but especially with small businesses, “especially coming out of COVID,” she said.

“We have businesses of all sizes that can benefit from the programs the chamber provides,” Fiveash said.

“A lot of tools that big businesses have are not available to small businesses.”

She pointed to marketing tools that the chamber could help provide that could help small businesses thrive.

She also suggested that Fayetteville has room to improve in the area of keeping young people in the community.

“We don’t want to bleed out,” Fiveash said. “We need to grow out our own to encourage young people to stay.”

Part of that strategy, she said, may include forming a board to support young entrepreneurs.

“There is a ton of opportunity here,” Fiveash said. “Look at the (chamber’s) Board of Directors; there is a lot of experience here. We have a very strong board.”

Fiveash said she hoped that working to build partnerships with the many experienced people in Fayetteville would encourage businesses that may be struggling — especially considering the challenges of the past year.

During her interview with the Business Journal, Fiveash returned many times to the ideas of building partnerships and supporting local businesses. Likewise, those themes were a strong part of her introduction at Segra Stadium.

“One of the things I’m looking forward to in the future,” she said before pausing for a moment to continue with “2020 was a year of lemons in my book,” Fiveash said. “I was talking to the team at the chamber, which I have to thank for keeping it intact and keeping it running over the time when they were without their CEO, but they kept it going and that’s really important.

“I said we’re going to take what we have, which is a bowl of lemons, and we’re going to make lemonade over the next year,” Fiveash said.

She said she was looking forward to working with local businesses — especially small businesses — to take advantage of “lots of programs” to provide support and get small businesses open again.

She suggested that small businesses, as well as larger companies, could use chamber directed programs “that join us all together,” Fiveash said.

“So we’re going to grow this community and look for partnerships with the economic development, with the tourism sector, with every facet of this community so we are in partnership together.”

Fiveash has stated that she believes her mission “should be to make the region a better place to live and work. We need to enhance the quality of life in the region by facilitating partnerships among public, private, and corporate citizens by building a foundation of cooperation,” she said.

According to the prepared biographical information, Fiveash has served numerous Chambers across the country including Lexington, Kentucky, Branson, Missouri, Chillicothe, Missouri, and South Windsor, Connecticut, where she also served as the Economic Developer for the Town of South Windsor, holding positions from chief executive officer to executive vice president/chief operating officer, with direct responsibility for a $7 million budget with matching grants program.

She also provided consulting assistance to an array of municipal and business organizations from the South to the Northeast regions of the United States.

Looking forward, Fiveash said part of the chamber’s job is to help retain and support existing businesses. Much of that is done through networking events that connect business leaders together.

“We are very virtual at this point,” she said, but she said just as soon as the governor relaxed some of the COVID restrictions, the chamber would relaunch its Business Afterhours events and other networking programs.

“There is a momentum that is starting,” Fiveash said. “There are people I have talked to who are anxious to move this chamber forward.”

She and her husband Randy, within their blended family, have five children, spread from California to New Jersey and points in between, and two granddaughters.

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THANK YOU TO GREATER FAYETTEVILLE BUSINESS JOURNAL’S

FOUNDING SPONSORS: LEAD

INSPIRE

SUPPORT

American Uniform Sales Inc

Lewis, Deese, and Ditmore, LLP ATTORNEYS AT LAW

321 E. RUSSELL STREET FAYETTEVILLE, NC 28301-5743 PHONE: (910) 323-1336 • FAX: (910) 323-0660 www.americanuniform.com

TO LEARN ABOUT BECOMING A FOUNDING SPONSOR, CONTACT THE BUSINESS JOURNAL AT 910.240.9697 OR MARKETING@BIZFAYETTEVILLE.COM.

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| FROM THE COVER | 4424 Bragg Blvd, Fayetteville, NC 28303 910-240-9697 bizfayetteville.com PUBLISHER Marty Cayton martyc@bizfayetteville.com EXECUTIVE EDITOR David Kennard davidk@bizfayetteville.com REPORTER/COMMUNICATIONS COORDINATOR Jenna Shackelford jennas@bizfayetteville.com CONTRIBUTING WRITERS Brian Miner Donna Lloyd Jami McLaughlin Jenna-Ley Harrison Kathie Harris Michael Futch Monica Kreber SALES Malia Allen maliaa@bizfayetteville.com DAVID KENNARD/GREATER FAYETTEVILLE BUSINESS JOURNAL

CONTRIBUTING DESIGNER Samantha Lowe samanthal@bizfayetteville.com ACCOUNTING Priscilla Nelson billing@bizfayetteville

The Greater Fayetteville Business Journal is published twice a month throughout Fayetteville and the Cumberland County region.

News related to the region’s business sector is posted daily at bizfayetteville.com.

SUBSCRIPTIONS To subscribe to the Greater Fayetteville Business Journal, call 910-240-9697 or visit bizfayetteville.com.

Subscriptions cost $9.95 per month or $95 per year.

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ADVERTISING For advertising information, please email us at marketing@bizfayetteville.com or call 910-240-9697. © Copyright 2021 Greater Fayetteville Business Journal

Amazon will have room to expand at its location inside a 127,750 square-foot building on Dunn Road.

From AMAZON, page 1

area are going to be great jobs for those in the military.”

RealtyLink expects to finalize the purchase of the property from the Soffe family in June. It will then lease space to Amazon for the delivery station.

The property includes the 127,750 square-foot building and nearly 24 acres. Amazon will lease most of the building, but 52,500 square feet is still available, according to a Colliers real estate posting online.

RealtyLink has the ability to add a 140,000 square-foot building next to the current facility or add onto it, Allen noted, adding that no expansion decisions have been made.

“We’re committed as a company to the market – we like the market, it’s a stable market,” Allen said, alluding again to the military families in Fayetteville. “They have a lot of commerce going on there.”

While Amazon’s hunt for space in the Fayetteville region started two years ago, Van Geons saw activity pick up in early 2020.

“They were looking at numerous potential locations,” he said.

Van Geons praised city officials for “exceeding the company’s expectations” in helping Amazon through

“

We look for a variety of factors when deciding to launch a facility — customer demand, a talented workforce and great local support. We’ve found all three in Fayetteville.”

COURTNEY JOHNSON NORMAN

Amazon spokesperson

the regulatory process.

“This is a project they wanted to move quickly on,” he added.

Amazon expects to open the facility next year and hire employees starting at $15 per hour. Independent contractors will also be able to deliver packages using their vehicles through the Amazon Flex program.

Delivery stations address the “last mile” issue of quickly getting packages to customers after they’re routed through fulfillment and sorting centers, Amazon spokesperson Courtney Johnson Norman emailed

in response to questions.

“We look for a variety of factors when deciding to launch a facility — customer demand, a talented workforce and great local support,” she noted. “We’ve found all three in Fayetteville.”

Jim Soffe, who was previously CEO of the M.J. Soffe Company, said the building where Amazon is locating was built in 1999 for their apparel business.

In 2003, the Soffe family sold the business to Delta Apparel, but the Soffes retained ownership of the building and leased it to the new owners.

Delta recently decided to move out of the building, and the Soffe family listed the property.

Soffe said he, along with city, county and local business officials, are pleased with the deal. He expects to collect his final rent check from Delta and then sell the property so the building can be prepared for Amazon.

“Everyone is happy to have them here,” Soffe said, “and my wife will get her stuff quickly.”

Monica Kreber reports for the Greater Fayetteville Business Journal. Rob Kaiser and David Kennard contributed to this story.

Greater Fayetteville Business Journal

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May 28 - June 10, 2021

W E L C O M E FROM OUR LEAD SPONSORS Bob Smith CEO, Copiers Plus

My family and I came to Fayetteville in 1974 after moving across the south for work opportunities. I began Copiers Plus in 1985 and we have had the blessing of growing to five locations across the state since. In my time here, there has been something missing in the business community – a unifying voice. I am thrilled to see the Fayetteville Business Journal come to our area and I am proud to have Copiers Plus be a Founding Sponsor. The future of our city is strong and this investment in the business community is a big reason why.

Fayetteville Technical Community College was established in 1961 and has enjoyed a strong presence in the area, serving the citizens of Fayetteville/Cumberland County as well as business and industry by providing high-quality education conveniently offered at an affordable cost. Fayetteville Tech is unique in that its doors are open to all who desire higher education. The College has grown in campus size with locations at Fayetteville, Spring Lake and Fort Bragg serving a student body of over 35,000. FTCC offers over 300 academic programs leading to the award of associate degree, certificate, or diploma, plus a broad range of Continuing Education courses/programs.

FTCC

Jaron Cayton President, TeamLogicIT

Jeff Andrulonis Andrulonis Media

TeamLogic IT is proud to serve as a Lead Sponsor of the Greater Fayetteville Business Journal. We are excited to be a part of bringing this vital resource to our community and look forward to seeing Fayetteville stories and businesses reflected in the pages. Our staff at TeamLogic IT has served businesses in the Fayetteville area for many years. We are committed to supporting businesses with cybersecurity and technology needs.

On behalf of Andrulonis Media, I’d like to welcome the Greater Fayetteville Business Journal to our community. I founded my company with the purchase of a small AM Radio station here in Fayetteville back in 1995. From those humble beginnings, we’ve grown to 29 stations in five states.

Fayetteville is a wonderful community to start and grow a business. And I’m looking forward to reading the Greater Fayetteville Business Journal each month to keep up-to-date on the business happenings in our CAN-DO community.

PWC is proud to be a founding sponsor of the Greater Fayetteville Business Journal. PWC is excited to see an expanding journalism landscape in Fayetteville and Cumberland County. Having a publication dedicated to the business community will fill a much needed gap connecting businesses to growth and development opportunities in our area. PWC is glad to see the launch of a dedicated business journal to help the community support, attract and grow business in the region. It is also our hope that this will be a positive forum to provide key utility updates and partnership opportunities to the business community.

Elaina Ball PWC

Dr. Barry O’Brien Dean, UNC Pembroke School of Businesses

The business community and economic developers are so excited that the Greater Fayetteville Business Journal will highlight business activity and many successes of the region. Recognizing the businesses and institutions that generate high paying jobs, economic vitality and confidence has been long needed in this region. A publication that spotlights the critical roll of markets, prices, and innovation dovetails nicely with the mission of the UNC Pembroke School of Businesses. We are proud to be a founding sponsor of the Greater Fayetteville Business Journal.

TO LEARN ABOUT BECOMING A FOUNDING SPONSOR, CONTACT THE BUSINESS JOURNAL AT 910.240.9697 OR MARKETING@BIZFAYETTEVILLE.COM.

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Greater Fayetteville Business Journal

| TECHNOLOGY |

UNSPLASH/JJ YING

Fiber optic project promises high speed internet

BY JENNA SHACKELFORD

M

etroNet’s construction of a 100 percent fiber optic network is underway and currently on track to complete its project in two years.

“We have a very extensive construction communication plan,” said Kathy Scheller, the director of government relations for MetroNet. “As we come in, we let residents know thirty days before we construct their neighborhood that we’re coming. We let them know who we are. We direct them to our 800 number or our construction communications website.”

“We’re very, very transparent, and we communicate, communicate, communicate,” Scheller said.

Unlike its competitors, MetroNet is 100 percent fiber-optic. This means

that the company does not use cable or coaxial.

“We’re bringing in all brand new infrastructure. This infrastructure is a direct fiber connection … We’re bringing our speeds in over glass,” Scheller said. This infrastructure allows broadband speeds to be able to hold, she explains, because the only devices attached to your strand of fiber are yours.

Fiber-optic cable is available in roughly 14 percent of the country, according to MetroNet, whereas coaxial cable is widely available in 84 percent of the country. The use of coaxial cable, which was invented in the mid-1800s, has reached its maximum speed and cannot accommodate high speeds as readily that are needed for streaming and other

technology. Fiber optic, which was created in the 1960s and 1970s, can continue to accommodate increased speeds as technology evolves.

MetroNet offers their services to both residents and businesses.

“We have symmetrical internet speeds which means you can upload as fast as you download,” Scheller said. “Our lowest offering at this time is 100 meg down, 100 meg up, and our highest offering to the home right now is a gig up and a gig down.”

Scheller said the fiber-optic infrastructure is built to last with easy maintenance. “ As technology increases, we call our infrastructure “future-proof ” because as technology increases, all we have to do is change the equipment on both ends

and residents will be able to obtain 5 gig symmetrical, 10 gig symmetrical, whatever is needed as technology increases and future bandwidth is needed you’ll be able to have. It’s important to note that we’re not just a residential company.”

MetroNet offers enterprise-grade internet. The company has a wide area network capability whereby multiple locations can be connected on a fiber-optic strand.

In an effort to make communication easy for their customers, MetroNet plans to open a storefront in Fayetteville. Currently, they have not selected a location, but they plan to choose one that is in Fayetteville and will be easily accessible to residential and business clients.

“It’s really important when we

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May 28 - June 10, 2021

Page 9

| TECHNOLOGY | come into communities like Fayetteville that we become a part of the city.,” Scheller explains.

For that reason, the company also plans to be actively involved in the community. “Residents will be able to see MetroNet not only at our storefront, but being engaged in philanthropic activities, being engaged in the community… They’re going to get to know our corporate culture, and we’re going to get to know Fayetteville.”

Between the construction, maintenance and sales, Scheller anticipates that the company will need to hire numerous people within the area, aiding Fayetteville’s economic development. “When MetroNet comes into Fayetteville and establishes our storefront, we’re going to be needing technicians to install if people want to access our fiber optics. We’re going to need people to work at the storefront. We’re going to be needing business salespeople,” she said.

The number of jobs is not official, but with the expectation of being able to have technicians service and

PHOTO PROVIDED BY METRONET

MetroNet crews install Fiber Optic lines in the area.

manage the fiber attached to homes and businesses and to have businesspeople who are in the city offering business services to clients, Scheller expects the number will be significant.

As communication is highly valued by MetroNet, according to

Scheller, she emphasized that the company has an “extensive due diligence process” when entering into new communities that MetroNet believes they can make a significant impact on and that are underserved.

“We’re totally funding this. It’s a public-private partnership with the

city of Fayetteville as well as your utility there. Again, that partnership is so important because it’s a massive overbuild of the city.”

The infrastructure deal is a $70 million dollar investment in the community that was finalized earlier this year. In addition to Fayetteville, the company is doing construction in Hope Mills, Linden, Godwin, Wade, Stedman, Eastover, Falcon, Spring Lake, and other parts of Cumberland County; additionally, MetroNet is doing construction in Hoke County, to include Raeford and Rockfish.

MetroNet is headquartered in Evansville, Indiana. The company has constructed networks and offers services in over 100 communities in Indiana, Kentucky, Iowa, Illinois, Michigan, Florida, Ohio, Minnesota, North Carolina and Florida.

Visit https://construction.metronetinc.com/ to learn more about the ongoing MetroNet construction.

To learn more about employment opportunities with MetroNet, visit www.metronetinc.com/careers.

Page 10

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Greater Fayetteville Business Journal

| RESIDENTIAL REAL ESTATE | Eviction moratorium challenging for homeowners

BY JAMI MCLAUGHLIN

Schaelaur Kirkwood, a leasing agent at Enclave at Pamalee Square, which has 242 units, agreed that they have not had much of an issue with tenants not making rent payments.

She attributes that to the military, who have remained employed throughout the pandemic period.

N

orth Carolina residents have been protected from eviction through North Carolina’s eviction moratorium and the Centers for Disease Control and Prevention (CDC) nationwide moratorium, both extended through June 30 of this year to help protect renters at risk of eviction for nonpayment of rent during the pandemic. For thousands of residents in North Carolina, this has been a saving grace between a home and homelessness. For property owners and landlords, this has been a challenge.

Pam Collier, legal processor for Townsend Real Estate rental division, said that the key to alleviating some of the larger problems is good communication. They have equipped their renters with information for the NC HOPE program, services through the county and other agency help as soon as it appears they are late on the first month’s rent.

“We work for the homeowners and some of our homeowners have mortgages. We are doing all that we can do to help protect the homeowner as well as help the tenant by sending a bulk mail packet to anyone who is starting to get delinquent in rent with all of the information for the NC HOPE program, area churches, agencies such as Operation Blessing, Fayetteville Metro Housing Authority, the Salvation Army and other charities,” said Collier, “Most of the time, the tenants behind have not lost their jobs, but they have had their hours cut making it harder to make their rent. Their rent is due on the 1st of the month, they get a notice on the 5th and by the 10th or 11th day, we give them the resources they can hopefully use. We work hard to get them the information and stay in constant communication.”

The NC HOPE program, administered by the NC Office of Recovery and Resiliency in the state department of public safety, has helped promote housing stability during the pandemic and expects to open a second application period this month. Another program offering one-time grants to those who qualify is the Resident Relief Foundation Rental Assistance program. To qualify for this national program,

Available Help

DAVID KENNARD/GREATER FAYETTEVILLE BUSINESS JOURNAL

A nationwide moratorium on evictions for unpaid rent has many property owners wondering how they will make mortgage payments.

the tenant must be at risk of eviction due to a no-fault situation and who can continue to pay future rent once the default is cured. Both programs allow for rental payments to be paid directly to the landlord or property manager pursuant to the existing rental agreement.

The U.S. Treasury Department recently awarded more than $10 million to the City of Fayetteville and Cumberland County to implement a local emergency rental assistance program. One of the agencies assisting is Kingdom Community Development Corporation.

Carl Manning, executive director of Kingdom Community Development Corporation, said his organization has worked through the city and county to help offer temporary rental and utility assistance to those in need. Due to those efforts, they have been able to help those renters who have needed rental assistance with some needing up to a year of back rent, but are now caught up.

“We have received money from those tenants who have been behind.

On average, they are very appreciative of the resources available, but they do have complete the work to follow through,” said Collier, “Our homeowners have mortgages that still need to be paid and we will need to move forward once the moratorium is lifted.” Collier also added that the majority of their tenants have not missed any of their rental payments.

Not All Affected Our proximity to Fort Bragg and our large military population has been a protective agent and a common theme with quite a few area property managers of the larger apartment building complexes.

Hannah Allen, the assistant manager at Windtree Apartments, said they had a few tenants out of the 254 units get behind at the beginning of the pandemic, but all their tenants have caught up to date. “The moratorium has not affected us too much at all,” said Allen.

With that, help is available to assist tenants and provide landlords with the needed income. To learn more about the Fayetteville COVID-19 relief program, the NC HOPE program and other resources available in our area, a person can call 2-1-1 and ask about the COVID rental, mortgage or utility assistance or visit nc211.org.

While the moratorium does protect individuals, who are unable to pay their full rent due to a substantial loss in income along with other qualifying factors, it does not cover evictions based on criminal activity while on premises, threatening the health or safety of other residents, damaging the property, violating building codes, health ordinances or other regulations relating to safety and violating any other contractual obligation, other than the timely payment of rent.

When the first eviction moratorium ended in June 2020, landlords across the state began to file evictions, which the order had previously prevented. The National Low Income Housing Coalition said 1 in 4 adults in the state had missed their last rental payment and had little confidence of making another housing payment on time.

Looking Ahead North Carolina’s eviction moratorium is soon to expire on June 30, which coincides with federal moratorium. There have been indications that Governor Cooper plans to extend the eviction moratorium a fourth time, possibly to September of this year.

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| ACHIEVERS | Send information about company hires, promotions or awards to editor@bizfayetteville.com

Bret Johnson joins Cape Fear Valley Health as CFO BRET JOHNSON, CPA, has joined Cape Fear Valley Health as its Chief Financial Officer.

Johnson has more than 31 years of healthcare experience. He spent the last 23 years Johnson with Roper St. Francis Healthcare in Charleston, S.C., where he served as Director of Finance before becoming Senior Vice President and CFO in 2005.

Johnson also spent eight years with a multi-national public accounting firm in Charlotte, N.C. “I am confident that Bret will use his vast experience to help us drive delivery of high-quality healthcare for our region,” said Cape Fear Valley CEO Mike Nagowski.

“I’m excited to join a system like Cape Fear Valley Health that is committed to providing patients exceptional care and improving the overall health of the communities it serves,” said Johnson. “My wife Kelly and I look forward to becoming part of the Fayetteville community.”

Johnson holds a degree in accounting from University of Iowa.

He and his wife have been married for 25 years and have three children, Thomas, Abbey and Ella.

eral Surgery resident. He was nominated for his qualities as a standout teacher who selflessly guides and instructs his junior residents and medical students in general surgery.

He serves as a member of the Harm Event Analysis Team and other quality initiatives in the health system.

Nurse Practitioner Meaghan Eddy was nominated because she is a diligent, hard worker who cares immensely about her patients and coworkers. Her nomination cited her as the first to volunteer to cover extra calls or spend time helping others.

The quarterly and annual Medical Staff recognitions are made possible

by The Caduceus Society of Cape Fear Valley Health Foundation, a leadership association of Cape Fear Valley Health Physicians, Emeritus Physicians and affiliated area physicians with a continuing commitment to the ideals of our hospital and a common mission to provide the highest quality healthcare to our community.

Froehling & Robertson earn top Safety Award During Construction Safety Week, May 3-7, Froehling & Robertson Inc. honored its Fayetteville team for their effort to “be present, be focused and stay safe.”

The company recognized its Fayetteville office with the 2020 Excellence in Safety Award.

Cape Fear Valley honors staff Each quarter, Cape Fear Valley Health recognizes members of its medical staff. These winners are later considered for an annual award, which is recognized each year on Doctor’s Day. For the first quarter of 2021, the winners are Physician of the Quarter DAVID STEWART, M.D., P.A.; Resident of the Quarter RYAN HUTTINGER, D.O.; and Advanced Practice Provider (APP) of the Quarter MEAGHAN EDDY, FNP-C. The awards were presented May 3, at a Cape Fear Valley Medical Staff meeting.

Dr. Stewart was nominated for the care and compassion he and his staff have shown patients during the pandemic. He has encouraged his patients to get vaccinated, and personally assisted them in finding available vaccination slots, sometimes even arranging transportation.

Dr. Huttinger is a third-year Gen-

Snipes to lead Fayetteville Dogwood Festival SARAHGRACE SNIPES has been named Executive Director at the Fayetteville Dogwood Festival.

“We are excited to have Sarahgrace on the the team,” said Nana Bentisi-Enchill, board chair. “As the pressures of COVID-19 subside and events begin to return, she will take the lead in planning events that work within (North Carolina Governor Roy Coper’s) directives, plus getting acquainted with sponsors and others Snipes who are integral to the success of the organization’s activities.”

Snipes is pursuing a Master of Public Administration with a focus in Public Management from the University of North Carolina Wilmington.

According to the organization, The Fayetteville Dogwood Festival “is a non-profit, community focused organization committed to providing a variety of family centered activities held in our historic Downtown Fayetteville. The organization’s goals include entertaining the members of our community, promoting and sustaining new and existing business, enhancing a positive community image, and attracting out-of-town visitors, while sharing the cultural and recreational opportunities available in the Fayetteville area.

Our greatest mission is to encourage unity through the celebration of our diversity, while educating the public on our rich history, and fostering civic pride.”

Suggs returns to Woodpecker organization Froehling & Robertson Inc

“As everyone knows, 2020 was a very challenging year,” said Marty Shrewsbury, F&R safety director. “It required an extra measure of dedication and attention to detail in order to keep everyone safe. Not only in the ever-present SARS2 threat but as fieldwork on projects continued. The core component revolved around communication and flexibility. While every F&R Branch office worked diligently at making safety a priority, we are celebrating one Branch that rose to the top in terms of Safety!

Please congratulate Craig Mintz and the F&R Fayetteville NC Staff on a successful safety year and a job well done.”

SARAH SUGGS, has returned as the manager of corporate partnerships with the Fayetteville Woodpeckers.

Suggs has worked as Manager of Corporate Partnerships for the Fayetteville Woodpeckers since Segra Stadium’s early construction stages and it’s successful inaugural minor league season.

She left for about four months to serve as the director Suggs of communications for the Fayetteville Cumberland Economic Development Corporation before returning to her previous role with the Woodpeckers.

Suggs said she works “to ensure

all elements of sponsorship run seamlessly, maximizing value for partners while creating a one-of-akind opportunity for businesses in the greater Fayetteville area.”

Reed opens Reverie in downtown location MEGHAN REED’S REVERIE GOODS & GIFTS, a new business in downtown Fayetteville, said the new story “was an idea dreamed up during the COVID-19 lockdown.”

Reed said she wanted to make gift giving remotely just as easy as shopping from big box stores that deliver quickly, but with meaningful products from small business and independent makers.

Reed “Our goal is for every customer to be able to find the perfect gift, whether shopping in store or on our website,” Reed said on her website, www.reveriegoodsandgifts.com.

“I am over the moon opening this shop,” Reed said. “I have been a jeweler for nearly a decade, heading my jewelry line, ‘Square Peg Meg.’ ” Reed said Fort Bragg brought her and her husband to the area, as it does so much of many residents in the area.

“We chose Fayetteville specifically to be the town we wanted to settle down in,” Reed said. “We fell in love with the vibrancy of downtown, how active the community is, everything.”

Reed said Reverie Goods & Gifts seeks to merge two things: championing other artists and independent brands and making gift giving by shopping small easy.

She calls it a one-stop shop for all gifts.

“My love language is gift giving,” Reed said. “Whether it’s a wildflower found on a walk, a funny card sent to a friend, or a special gift given on big occasions, my greatest joy is the moment of finding a gift I know is perfect.”

She said the other side to gift giving is that it can be stressful.

“We are all so busy,” Reed said.

“You can order from our entire inventory online, select to have it gift wrapped, and we will have it ready for pick up, deliver it locally, or ship anywhere in the world for you.”

Greater Fayetteville Business Journal

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| THE LIST |

List is based on voluntary responses to a Business Journal survey.

May 28 - June 10, 2021

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| HOSPITALITY | Industry leader buys food equipment business New parent company touts long history of customer service

BY JENNA SHACKELFORD

T

hompson & Little Inc., a locally based foodservice equipment company, has been purchased by Singer Equipment Company.

When it was founded in 1945, T&L was a small food service supplies dealership that served the local community.

“Wilbur and Lucille O’Quinn purchased the company in the1950s,” said Drew O’Quinn, president of Singer T&L. Over the years, the company grew to be a third generation company under the leadership of Danny and Lynne O’Quinn, and later their son.

In time, T&L evolved into one of the largest food service equipment dealerships in the Southeast.

“With nearly 50 employees, Thompson & Little serviced clients from Washington, D.C. down to southern Georgia,” O’Quinn said.

SEC, the fifth largest foodservice equipment and supplies distributor by sales volume in the country, was founded in 1918. SEC also is a family business, spanning three generations.

Headquartered in Pennsylvania, the equipment company’s five distribution centers add up to more than 450,000 square feet. Singer serves all 50 states and the Carribean and is the largest foodservice equipment and supplies dealer servicing the NYDC market.

O’Quinn met Fred Singer, owner, president and CEO of Singer Equipment Company, through his Foodservice Equipment Distributors Association membership. The Association is the national alliance for the dealer community.

After meeting O’Quinn at the annual convention and staying in touch, Singer grew interested in T&L’s marketplace.

“Given the strong reputation and stellar performance within our industry, I knew it was an opportunity we couldn’t pass up,” O’Quinn said.

With a great reputation and large network of customers in tow, Singer Equipment Company acquired T&L, Inc. on April 1.

Although the acquisition is big

Since 1945, Thompson & Little has provided food service equipment throughout the Fayetteville area.

news for the Fayetteville-based company, SEC is honoring T&L’s roots.

“T&L has been fortunate over the years to employ long-time staff members that are responsive, knowledgeable, and friendly,” O’ Quinn said. “We intend to continue servicing our clients now and into the future just like we did for the last 75 years.”

“I am excited about the opportunities that this acquisition will bring to our company and the employees and customers of Thompson & Little,” Fred Singer said. “Drew and his team have a reputation for performing high quality work and managing technical and complex projects.”

“Most importantly, they share our passion for building long-term customer relationships. We look forward to supporting the growth of Singer T&L and building on the great team that is already in place.”

Singer and O’Quinn both said they are excited about the acquisition and the benefits their companies will reap, and consumers can expect the same quality services that Thompson & Little has provided for 75 years.

However, with the purchase of T&L comes room for improving the customer experience, as well. The acquisition has created the opportunity for a few added benefits, to include

digital shopping.

“We will still offer the same services we have always offered — quality kitchen equipment at the most competitive prices, smallwares packages, furniture, custom fabrication, kitchen design and layout, as well as consultation and project management.” O’Quinn said. “With the Singer acquisition, we will now have a robust E-commerce website for our customers to purchase from, as well as equipment distribution warehouses to ship from.”

In addition to the E-commerce website, expansion is a possibility, which in turn will create more employment opportunities.

“From a regional standpoint, we do hope to continue growing on the successes of the past, and hope to double the size of the organization within five years.” O’Quinn said.

“If Singer T&L grows as we intend over the next number of years, that will create new jobs locally. We just opened a distribution warehouse off of Highway 301 by the Walmart shopping center.”

Singer’s Chief Financial Officer Seth Feldman agrees.

“Our entire leadership team is looking forward to working closely with Drew and all of Singer T&L to grow our business throughout

the Southeast,” he said. “Drew has a track record of success, as well as a history of industry leadership. We look forward to welcoming Drew and his team to Singer.”

In addition to the services they provide locally, Singer T&L is actively involved in the Cumberland County community, supporting organizations like the Special Olympics of NC, Sustainable Sandhills, Cape Fear Regional Theater, Cape Fear Valley Health Foundation, American Red Cross and the Alzheimers Association, the Kiwanis Club of Fayetteville, and the Center for Economic Empowerment and Development, to name a few.

Singer T&L services correctional facilities, schools and cafeterias, healthcare facilities, government facilities, and restaurants and churches in addition to their work with kitchen design, fabrication and millwork, showroom sales, financing, and service and repair.

Singer T&L’s headquarters is located at 933 Robeson Street . To learn more about Singer Equipment Company, visit https://www.singerequipment.com/ . To learn more about Singer T&L, visit www.thompsonlittle.com.

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Greater Fayetteville Business Journal

| MILITARY BUSINESS |

BOOZ ALLEN HAMILTON

Booz Allen Hamilton’s Fort Bragg fellowship program, launched in partnership with Hiring Our Heroes, seeks to make the adjustment from military life to private sector work easier.

Making transition from military to workforce Unique program helps veterans adjust to labor force

BY JENNA SHACKELFORD

T

he Department of Veteran Affairs says one of the most common challenges for service members adjusting to civilian life is preparing to enter the workforce.

Booz Allen Hamilton’s Fort Bragg fellowship program, launched in partnership with Hiring Our Heroes, seeks to make that adjustment easier.

The 12-week program, which began mid-May, is the first of its kind for the region but one of several programs that Booz Allen has launched nationwide. Booz Allen has been partnered with Hiring Our Heroes, a 501(c)3 organization under the U.S. Chamber of Commerce, since 2013.

The nonprofit helps veterans, service members and military spouses find employment in the civilian workforce.

Booz Allen Hamilton is a part of Hiring Our Heroes’ Veteran Employ-

ment Advisory Council’s Chairman’s Circle. The group also includes BP, Comcast NBCUniversal, FedEx Corporation, Brazen, Fastport, and Google.org.

Booz Allen is also a member of the nonprofit’s Military Spouse Employment Advisory Council, among Comcast NBCUniversal, HCA Healthcare, Johnson & Johnson, BP, Google.org, Hilton, and Microsoft.

Since the information technology company’s partnership with HOH began, the two organizations have worked to develop numerous programs that provide hands-on training to service members and military spouses in the civilian workforce.

In November 2020, Booz Allen launched their Mil/Tech Workforce Initiative. The initiative is designed to help transition service members into civilian life.

The fellowship in the Fort Bragg/

Fayetteville region falls under that umbrella and seeks to equip its applicants to transition into civilian careers in technical fields such as artificial intelligence, analytics, data science, and software and cloud development.

Simplilearn, a Hiring Our Heroes partner, provides certification training courses, so the fellowship is at no cost to job seekers or employers.

The corporate fellowship program is approved by the Department of Defense SkillBridge program. Under DoD Instruction 1322.29, eligible service members from any branch of the military may apply with command approval.

Jay Dodd, vice president at Booz Allen and a leader in the Fayetteville office, recognizes the impact the program can have in the region. “Fayetteville — with proximity to Fort Bragg and Camp Lejeune — offers

a tremendous pipeline of talent and provides an important access point for transitioning service members to make the leap into the civilian sector with in-demand, high- tech roles,” Dodd said.

“Booz Allen’s local Fayetteville office, established in 2009, has grown tremendously, benefiting from that transitioning service member talent base, and the city provides close access to our critical clients, allowing us to sit at the apex of mission and technology in Fayetteville.”

Since Fayetteville is a pilot location for the program, the company aimed to bring on one fellow for the first run of the program. Over a dozen eligible candidates applied for theMil/Tech Fellowship in Fayetteville.

Out of those, two were selected for the program at the Fayetteville office.

In general, Booz Allen Hamilton’s MilVet-focused fellowship programs

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May 28 - June 10, 2021

| MILITARY BUSINESS | have a hire rate of 85 percent.

Sharon Lewis, principal in the firm’s Fayetteville office and a leader in the firm’s Joint Combatant Command (JCC) business is hopeful about the impact the localized fellowship will have.

“Fayetteville is so rich with talent and opportunity, and we really see this fellowship program as a way for transitioning service members to feel empowered to move seamlessly into the civilian sector, which can be a challenging process, and to leverage their diverse experiences and deep knowledge to continue making a difference, in or out of uniform,” Lewis said.

The fellowship does more than creating opportunities for future employment, Lewis explains. It empowers service members. “Booz Allen has a saying – ‘empower people to change the world,’” she said. “What that means in practice is creating opportunities, like the Mil/Tech Fellowship program, that empower folks to bring their full selves and full experiences to bear to meet the mission at hand.”

Booz Allen values the skills that service members acquire during

their military careers, and looks for applicants that will bring those traits and an interest in tech careers to the table.

“Transitioning service members have dedicated themselves to meeting critical missions throughout their military careers and often have more skills than they realize that can be transferred to civilian roles – helping in this case, our clients meet their missions,” Lewis said.

“We look for folks who want to not only bring their current skillset to the role—including an understanding of the military, those with a proven track record of leadership, those who value integrity and ethics, understand what it takes to meet critical missions and can operate in stressful environments—but also those who are interested in pursuing those tech-forward careers and are open to being trained on new technology, like artificial intelligence, machine learning, DevSecOps, cybersecurity and more.”

Visit www.hiringourheroes.org for more information about Booz Allen Hamilton’s partnership with Hiring Our Heroes and on how to apply for fellowships.

THE WALSINGHAM GROUP WISHES TO SEND ITS SINCEREST

CONGRATULATIONS AND BEST WISHES FOR FUTURE SUCCESS TO THE GREATER FAYETTEVILLE BUSINESS JOURNAL. WE LOOK FORWARD TO SEEING YOUR GROWTH AND ARE PROUD TO BE FOUNDING SPONSORS OF YOUR PUBLICATION. ED PETKOVICH CEO, WALSINGHAM GROUP

U.S. ARMY PHOTO BY K. KASSENS

A student from the U.S. Army John F. Kennedy Special Warfare Center and School, who is in the Special Forces Communications Sergeant course, removes internal components of a personal computer during training at Fort Bragg. The training qualified students in the Communications/Information Technology Foundations module which trained them to be proficient in computer applications necessary to build, troubleshoot and repair basic computer components, hard drives, power supplies, motherboards, video cards and other internal components of a computer.

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| HOSPITALITY |

Local tourism steadies uncertain economy

BY BRIAN MINER ourism has long been the staple for economic stability in metropolitan areas as tourists and the dollars they bring to a local economy are part of the lifeblood of many areas, and Fayetteville is no exception.

During the COVID-19 Pandemic, tourism has taken a significant hit across the U.S., but in Fayetteville, tourism, although still impacted, has fared better than many areas. This is partially due to Fayetteville’s various museums, and the draw of the military community in Fayetteville.

Bruce Daws, director of the Fayetteville History Museum noted that although impacted, especially early on during the pandemic, the museums were opened earlier than many other businesses and areas. Guidance from the Centers for Disease Control and Prevention, as well orders from North Carolina Governor Roy Cooper, had to be followed, but the visitors returned.

“People were looking for something to do and they wanted to

T

FILE PHOTO

Museums in the Greater Fayetteville area helped bring in much needed dollars to the local economy during the last year.

have that interaction again, and the museums provided a great outlet for them,” Daws said. “Visitation at our museums has been surprisingly high, with all of the visitors coming to Fort Bragg to visit their family members, and the local community wanting to feel a connection again, the people came.”

Museums have shown that they

connect with visitors in a way that a classroom, computer or home library don’t; they provide actual evidence of how previous generations lived and overcame challenges.

The stories and artifacts bring realism to the bare facts and they personalize experiences to visitors.

The collective history of those who have gone before is cataloged in local

museums, and to see it with your own eyes etches that history into life experiences, connecting visitors to their past.

Below are highlighted several museums that tell the story of Fayetteville and the people who helped build it.

Each location allows visitors to hear the voices, feel the presence and

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| HOSPITALITY | connect with something indefinable that ties us to those who came before and those who will come after.

82nd Airborne Division War Memorial Museum. The museum tells the history of the 82d Airborne Division from 1917 to the present, and continues to share its customs and traditions, honor Veterans and support military families.

Airborne and Special Operations Museum. Currently closed due to concerns related to COVID-19 Pandemic, the Airborne and Special Operations Museum (ASOM) recounts the actions of heroic soldiers from the early days to the ongoing Global War on Terrorism. Come see what brings out the best in America’s sons and daughters.

Fayetteville Area Transportation and Local History Museum. Favorite spots in the museum include the steamboat interactive and the Station Agent’s Office. Exhibits are frequently rotated and have included “Baseball in Fayetteville,” “Fayetteville “Over There”- Centennial of World War I,” “Lafayette in Fayetteville,” and the “Civil War Exhibit.”

Fascinate-U Children’s Museum. Set up like a mini city where

each child will get the chance to experience the thrill of role-playing throughout the museum. Eat at Doggtown Diner; Hop in the seat & anchor the news for WNUZ; Stop by the farmers’ market; Grab tickets at the Showtime Theater. Give Dr. I.M. Alrite and his Virtual Reality Motor Skills Screen a visit.

North Carolina Veterans Park. The first state park dedicated to military veterans from all branches of the Armed Services: Army, Navy, Marines, Air Force and Coast Guard. Special exhibits include a Flag Day Exhibit and a Service Branch Birthday exhibit.

Museum of the Cape Fear Historical Complex. The Cape Fear region is steeped in history: Native Americans settled the region; European immigrants followed; Carolinians ratified the United States Constitution here; steamboats plied the Cape Fear River; and the Civil War ravaged towns and countryside alike.

One exhibit highlights African American’s flight to freedom and their involvement in the Civil War and the struggle that newly freed

African Americans faced to maintain their freedom in the post-Civil War Era. “North Carolina suffered under slavery for two hundred years until the 13th Amendment was ratified in 1865,” said Earl L. James, curator of African American history at the N.C. Museum of History. “After the Civil War formerly enslaved people formed families, established churches, educational institutions and communities for the first time in history…”

John F. Kennedy Special Warfare Museum. The Museum has the mission to collect, preserve, exhibit and interpret significant historical property in support of the training and educational mission of the JFK Special Warfare Center and School.

This purpose is enhanced through its use as a training tool for new special operations Soldiers enabling them to see and hear the heritage of the Soldiers and organizations who preceded them. Exhibits begin with World War I and include displays on the First Special Service Force, the Office of Strategic Service, and Detachment 101 in World War II, the Korean conflict, and Operations

Desert Storm, Enduring Freedom and Iraqi Freedom.

JFK Hall of Heroes. The JFK Hall of Heroes honors 19 Special Forces, three Rangers and 10 Indian Scout Medal of Honor recipients as well as three Australian Army Training Team (assigned to 5th SFGA in Vietnam) Victoria Cross recipients.

Fayetteville Independent Light Infantry Company (F.I.L.I.) Museum. Formed in 1793 under the Militia Act signed by President George Washington. In 1797 Isaac Hammond, a free black veteran of the American Revolution, became the F.I.L.I. Company’s first Fifer.

It was his dying request that he be buried on the Parade Ground where he could be near the Company that he loved and served so faithfully.

When the Civil War began it was part of the first regiment organized in North Carolina and fought in the first land engagement of the war.

Some of its members were among the troops who later surrendered at Appomattox.

F.I.L.I.’s last military service was in World War I.

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| PROFILE | Broadcasters fill niche in Fayetteville area Jeff and ‘Sweet Tea’ Andrulonis say long hours bring success in business

BY MONICA KREBER n 1995, Jeff Andrulonis had just enough money to buy one AM radio station in Fayetteville.

Jeff is a Harrisburg, Pennsylvania, native with a background in broadcast journalism – both radio and television – before he transitioned into sales and marketing. Jeff also has had a military career, and made a move to the military-friendly Fayetteville 26 years ago.

While his newly-purchased radio station was known for being a top talk show, Jeff said he was determined to beat a competitor in the market. Work started at 5 a.m. to do the newscast on the air before he switched to marketing and advertising at 9 a.m. He would be back at the radio station at 5 p.m. to do the books and then get home at 6 or 7 at night, ready to start again the next day.

Despite the long hours, Jeff said the Fayetteville market is one that rewards hard work and dedication.

Now in his role as president and CEO of Andrulonis Media LLC, Jeff owns three FM and two AM stations in Fayetteville, and 29 radio signals across four states.

And Jeff still owns that first AM radio station – except now it features country music.

“We’ve been able to continue to grow and expand everything that we’re doing way beyond anything I could’ve imagined back then,” he said.

Jeff leads Andrulonis Media with his wife, Christy (though local country music listeners might know her as “Sweet Tea”). Christy, originally from Greenville, South Carolina, worked for an ambulance service there before becoming a mortgage broker, which was what she was still doing when she met Jeff.

Christy and Jeff joke that they met online before online dating was a thing, And Christy learned the radio business from her husband, and discovered she is actually a great salesperson.

“We’ve always worked together,” Christy said. “A lot of spouses can’t do that – we worked together from

I

PHOTO PROVIDED BY ANDRULONIS MEDIA

Christy “Sweet Tea” Andrulonis, left, works in the studio with Jeff Andrulonis.

the beginning, so it makes it very easy.”

Andrulonis Media is an integrated marketing organization that specializes in marketing and promotions for local businesses. Andrulonis Media operates multiple stations, numerous websites and social media, in addition to offering event marketing opportunities, and a full ad consulting agency.

One of Andrulonis Media’s mantras is “locals serving locals” – and the company lives up to this sentiment in different ways. While radio serves local listeners with entertainment information, it also serves the local business community.

“From an advertiser’s standpoint, we’re here to ensure the growth and success of the people who are partnering with us,” Jeff said. “So as long as we’re serving the local community, that’s what we’re supposed to be doing.”

Andrulonis Media owns The River, a station that plays “real rock variety,” primarily focusing on rock music from the 1970s and 1980s. It also owns Carolina Country, which plays “today’s new country and yesterday’s throwbacks,” so listeners not only hear current music, but older country music from the 1980s, 1990s and early 2000s.

Jeff is the morning DJ for “The River.” Christy is the afternoon DJ for “Carolina Country”, where she dons her “Sweet Tea” persona.

Christy is also the executive director for the Carolina Country Music Association, which consists of country music singers with roots to the Carolinas, and their work is featured on the station.

“It gives them an opportunity to get radio airplay,” Christy said, adding, “We as a company, because we’re a mom-and-pop radio, we really want to be able to support our community, and our community artists as well.”

Jeff added that the experience of hearing one’s song on the radio for the first time can be an emotional experience for musicians – and it is rewarding for him and his wife to be a part of that process.

“That’s just a cool part of what we get to do on a daily basis,” he said.

Carolina Country is in its fifth year. The Carolina Country Music Awards is held every year at the House of Blues in Myrtle Beach, S.C. – normally the show consists of 21 live performances and 20 awards, with a sold-out crowd of independent singer/songwriters, prior to the pandemic.

“It’s exciting – it shows the power

of radio,” Christy said.

Live events in general are a big part of their job; Andrulonis Media has held singer-songwriter festivals in North and South Carolina, and the duo is hopeful to bring them back when things return to normal post-COVID. Christy and Jeff can offer different bits of advice for budding entrepreneurs in Fayetteville. Jeff advises others to keep in mind their geographical location to help set themselves up for success. In addition to its being a very military-friendly area, Jeff described Fayetteville as a great place to have a business, due to its economic stability, and having a market that supports new business owners.

“Just the fact that the business community and the business owners that are here are so friendly and welcoming…it kind of gives you the ability to still makes some mistakes while you’re getting started in business, and still be able to do well,” he said.

Christy cautions others to be prepared to work hard for what they want – but to also have a passion for it.

“Work shouldn’t be something that you dread doing,” she said.

While “local serving local” might be the company’s outward-leaning motto, it has an inward-leaning motto as well: “make money, do good, have fun” – which is what Andrulonis’s sales and operations team members use as their mission statement.

Andrulonis Media enjoys working with nonprofits and governmental agencies, and donates $250,000 annually in marketing to local community organizations.

“Once the money is there and those needs are taken care of…there needs to be something more, and that’s where capitalism does have a fail area in that it’s just money, it’s a hollow win,” Jeff said. “There has to be something more to it.”

Jeff and Christy attribute their success to working as a team, and having the same goal.

“I couldn’t imagine doing anything else,” Christy said.

Monica Kreber reports for the Greater Fayetteville Business Journal. Contact her at editor@bizfayetteville.com.

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Greater Fayetteville Business Journal

| LOCAL GOVERNMENT |

PHOTOS COURTESY HARNETT COUNTY BOARD OF COMMISSIONERS

Mr. George Wood takes his oath of office as Acting Harnett County Manager at the May 17 Harnett County Board of Commissioners Meeting.

George Wood named acting Harnett County manager

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STAFF REPORT

he Harnett County Board of Commissioners has appointed George Wood as Acting County Manager. The Board has also hired Melissa Capps as the new Clerk to the Board of Commissioners.

Wood’s appointment comes after County Manager Paula Stewart submitted a letter to the Board of Commissioners announcing she would be taking a leave of absence beginning May 14 through the remainder of her tenure and designating Wood as Acting County Manager, effective May 17, subject to Board approval.

The Board voted unanimously to name Wood Acting County Manager during their May 17 regular meeting, and Interim Clerk to the Board Lindsey Lucas administered the oath of office. Following Stewart’s official retirement date on June 30, 2021, Wood will be named Interim County Manager, upon approval from the Commissioners, and will serve in that capacity until the Board hires a new County Manager.

“We are very appreciative that Mr. Wood has agreed to serve as our Acting and Interim County Manager as we transition and search for a permanent Manager,” stated Harnett County Board of Commissioners Chairman Brooks Matthews. “Mr. Wood brings a wealth of knowledge and experience from his past years

of service as both a Municipal and County Manager. He is already working hard for the staff and citizens of Harnett County.”

“I look forward to working with the Board of Commissioners, County staff, and the community in this interim period,” stated Acting County Manager George Wood.

Wood has over 40 years of experience in local government administration throughout South Carolina, North Carolina, Tennessee, and Georgia. He is the former County Manager of Wayne County, North Carolina, and former County Manager of Lincoln County, North Carolina. Prior to these leadership positions, he spent 30 years as a City Manager in Statesboro, Georgia, Cleveland, Tennessee, Kings Mountain, North Carolina, Pinehurst, North Carolina, and Kingstree, South Carolina. Wood held his most recent position in 2018 and 2019 as Interim County Manager of Buncombe County, North Carolina.

Wood is a former member of the State Library Board of North Carolina, North Carolina Association of County Commissioners’ Risk Management Board of Directors, and the North Carolina City and County Management Association. He earned a Bachelor of Science degree in Political Science from Georgia Southern University and a Masters in Public Administration degree from the Uni-

versity of Kansas.

MELISSA CAPPS

Capps will assume her new duties as Clerk to the Board of Commissioners on June 14, following the retirement of former Clerk to the Board Gina Wheeler on April 1.

Capps began her career in municipal government in 2005 with the City of Goldsboro, where she currently serves as City Clerk. She graduated in 2007 from the Clerk’s Institute at the UNC School of Government and received her designation for Certified Municipal Clerk from the International Institute of Municipal Clerks and UNC School of Government in 2009. Capps also received her North Carolina Certified Municipal Clerk designation from the NC Association of Municipal Clerks in 2012 and the Master Municipal Clerk Certification in 2016.

Capps joined the NC Association of Municipal Clerks in 2005, where she has served as the District IV Director and Recording Secretary for the Board of Directors. She also been an active member of the Association’s Program & Education, Membership, Finance, We Share Our Services, and Executive Committees Capps is a graduate of Wayne Community College and holds an Associate in Applied Science degree in Business Administration.

“We are excited to have Ms. Capps

PHOTOS COURTESY HARNETT COUNTY BOARD OF COMMISSIONERS

Melissa Capps will assume duties of the Clerk to the Harnett County Board of Commissioners on June 14.

join our team as Clerk to the Board of Commissioners,” stated Chairman Matthews. “She also brings a wealth of experience from her time in municipal government to her new role with us in county government.

Her experience and continued educational pursuits indicate a desire for professional growth and excellence.”

New Clerk to the Board Melissa Capps is looking forward to starting her position in Harnett County. “It is an honor to have been selected to serve as Clerk to the Board for the Harnett County Board of Commissioners,” stated Capps. “I look forward to working with everyone and getting to learn more about Harnett County.”

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| REAL ESTATE |

MCKEE

A McKee home in the Spring Lake area.

Homebuilder based in Fayetteville expands in Wilmington area

BY CECE NUNN homebuilder based in Fayetteville is expanding its footprint in Wilmington.

McKee Homes officials see the Wilmington area as a source of more success after closing on 333 homes statewide last year. Forty-seven of those closings were in Brunswick County and 27 in New Hanover County.

“In the regions that we’re in, Wilmington and Raleigh are going to be the two larger growth opportunities. So with our plans in Wilmington currently, land that we’ve already got in the pipeline, we’ll see growth of approximately 35% [each year] over the next two years,” said Trish Hanchette (pictured at right), president of McKee Homes.

McKee Homes, which began de-

A

veloping new home communities in Fayetteville/Fort Bragg and Moore County in 2010, has been in the Wilmington market for about six Trish Hanchette years.

Most recently, the company opened Seaside Bay in Supply and New South Bridge in Bolivia. The firm has several other new communities scheduled to open in 2021, including Woodlands at Echo Farms in Wilmington this fall.

In addition to single-family homes, McKee Homes builds townhomes.

“We do townhomes in the Southern Pines market, the Pinehurst market and in Raleigh today,” Hanchette

said. “We’re definitely looking to expand our townhome footprint in all of our markets. So, some of the land that we’re looking at in Wilmington, we are focused on trying to put townhomes in the right place.”

She gave the example of the company’s newly released Espree Collection, an affordable product series that can include townhomes.

“That’s an interesting collection in that it can be built attached or detached,” Hanchette said. “So today, the New South Bridge community is detached but there most likely will be a time in the future when that collection is built in Wilmington as attached product.”

The Espree Collection has single-family homes that range from 1,512 to 2,186 square feet and feature

three to four bedrooms and 2.5 bathrooms with a one- or two-car garage.

Prices start in the mid $200’s.

Hanchette said finding property for new home sites requires product differentiation and forming and maintaining relationships. She also said it helps that McKee Homes is considered a local company, with one of its design studios located in Leland.

Hanchette said, “There is some want out there to do business with local companies, and I think that kind of puts us in the driver’s seat, sometimes, as it relates to land purchases or what we bring to market.”

This story originally appeared in our partner publication, Greater Wilmington Business Journal.

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| LOCAL GOVERNMENT |

Chris Cauley named Economic and Community Development Director STAFF REPORT he City of Fayetteville has appointed Chris Cauley to the position of director over the city’s Economic and Community Development (ECD) Department effective May 10..

Cauley, who had been working with the city since Nov. 2019, was serving as the department’s acting director. Before that Cauley served as the department’s assistant director.

As director, Cauley is charged with fulfilling the ECD Department’s mission, which includes providing opportunities for people who seek

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safe, affordable housing.

The Department supports entrepreneurship through loans, grants and programs that Chris Cauley create job opportunities for low to moderate-income residents. Cauley and ECD team members administer federal grants and funding at the local level.

“We look to Chris to cultivate relationships that help us address pressing issues such as affordable

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910.323.1110 www.townsendrealestate.com

housing and unemployment,” said City Manager Doug Hewett. “Chris came to this community seeking opportunities to help people. He even studied blighted sections of town, identifying places in need of transformations, suggesting resources that could change the landscape. Chris will leverage his partnerships at local, state and federal levels to make a difference.”

In a prepared statement released May 14, Cauley stated his desire to serve local residents.

“I am honored to be selected for this position and my wife and I are

proud to call Fayetteville home,” Cauley said. “The time I’ve spent in the Economic and Community Development Department, coupled with previous time in local government, will allow me to serve our residents well.”

Cauley earned his bachelor’s degree at Campbell University, majoring in history and government. He earned a Master of Public Administration degree at the University of North Carolina at Pembroke. Cauley has previously worked for the City of Charlotte and Pasco County, Florida.

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Greater Fayetteville Business Journal

| TECHNOLOGY |

PHOTO BY FTCC

Fayetteville Technical Community College will renovate a building to create a dedicated nursing education facility that will add new simulation and skills labs, and other spaces to benefit the nursing program.

Cumberland Community Foundation Awards $250,000 Grant to FTCC Foundation for Nursing Expansion STAFF REPORT ayetteville Technical Community College Foundation will use a grant of $250,000 to help with its expansion of the schools’ nursing program.

The grant, which came from the Cumberland Community Foundation, also will be used for the renovation of the Nursing Education and Simulation Center.

In its history, the college has received only one other grant larger in value; that came from the Golden LEAF Foundation for $961,200.

“Cumberland Community Foundation makes a significant difference in improving the lives of the citizens of Cumberland County,” said FTCC President Dr. Larry Keen. “Our Nursing Education and Simulation Center has been enhanced significantly by their support and ongoing commitment to the students, faculty, and our community members by their generosity and ongoing fulfillment of their vision and mission.”

The most recent grant celebrates Cumberland Community Foundation’s 40th anniversary and Addi-

F

tionally the lobby in the Nursing Education and Simulation Center will carry the name of Dr. Lucile West Hutaff, the founder of Cumberland Community Foundation.

Hutaff was the first full-time female faculty member at Bowman Gray School of Medicine where she served for 29 years. Her career was dedicated to helping others through preventative and community medicine.

When Hutaff retired and moved back to Fayetteville, she created Cumberland Community Foundation with stock valued at $576,840.

In 2020, Cumberland Community Foundation assets were valued at $115,419,715, and the foundation has paid $61 million in grants and scholarships since its inception.

A second room in the Nursing Education and Simulation Center will be named in memory of the founders of the first five community endowments at Cumberland Community Foundation. These endowments support the best opportunities and greatest needs in Cumberland

County, NC, every year.

THE FOUNDERS: Rachel W. and J. S. Harper Elizabeth E. and Thomas R. McLean Mary Y. and Walter C. Moorman Iris M. and James M. Thornton Mary B. and Wilson F. Yarborough RENOVATION FTCC will renovate the building that formerly housed the childcare center to create a dedicated nursing education facility.

This will add new simulation and skills labs, classrooms, meeting spaces, and faculty offices for the nursing program.

Three nursing programs will be housed in this facility – Associate Degree of Nursing (ADN), Licensed Practical Nurse (LPN), and Certified Nurse Assistant I & II (CNA).

These programs will be moved to the 33,500-square-foot, 2-story building from their current location in the Health Technologies Center, which will continue to house 13 other programs.

The first floor of the nursing education facility will be completely renovated. The second floor includes 9 classrooms and 10 faculty offices and will not need renovation at this time.

This renovation and expansion will allow FTCC to increase its capacity for nursing students and to provide much needed graduates to the medical community.

FTCC Foundation partners with donors to support Fayetteville Technical Community College by raising awareness and financial resources to provide college access for students to attain their educational and career goals.

The mission of FTCC Foundation is to foster and promote the growth, progress and general welfare of FTCC, provide supplementary financial support to the College and its students, and advance and enrich the services provided for students, the community, alumni, faculty, and staff. FTCC Foundation manages more than 200 scholarship endowments and other funds.

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Greater Fayetteville Business Journal

bizfayetteville.com

| SMALL BUSINESS | Clear Mission: Create Jobs Thomas Entrepreneurship’s Hub a resource for new business

BY MICHAEL FUTCH usiness advice, decisions and operations are conducted daily by the railroad tracks and in the shadow of the looming water tower in the heart of this Robeson County town.

The Thomas Entrepreneurship Hub, at 202 Main St. in Pembroke, is home to 10 start-up businesses. With roots in 2005, the hub first opened its doors at the downtown location in 2015 to provide opportunities for up-and-coming entrepreneurs and small businesses in the southeastern part of the state.

The University of North Carolina at Pembroke supports the program, and the hub’s executive director reports directly to the dean of the college’s Business School.

“We help start-ups succeed to create jobs in this region. That’s the real main goal -- job creation is the clear mission,” said Tom Hall, the executive director of the Thomas Entrepreneurship Hub, or Thomas Center, as it also is known.

With a chuckle, Hall said he’s not the Thomas in the facility’s name.

That would be Pembroke native Jim Thomas, a member of the UNCP Board of Trustees whom Hall credits as the “champion and driving force” behind the business incubator that touches upon 10 counties in the area. Thomas, who funded the program, is a prominent real estate developer in Los Angeles and founder of the Thomas Family Foundation. He’s also a former owner of the National Basketball Association’s Sacramento Kings.

Martha Hunt and her business partner, Sabrina Locklear, work out of the hub. Hunt, who is 73, has conducted business from the building for four or five years, but has been in partnership with the 48-yearold Locklear for nearly a year. Hunt said she previously had worked with a different company that ended up moving out of the building.

Together, these Lumbee Native American Indian women run the start-up Ohana Home Care LLC of Pembroke.

B

PHOTO PROVIDED BY UNC PEMBROKE

UNC has a wealth of knowledge to share with business startups.

At this time, the non-medical home care business has eight employees, who rotate on duty, and four clients in the Durham and Chapel Hill area. Ohana’s services are available 24 hours a day and seven days a week, while specializing in care for those suffering from Alzheimer’s.

“We offer respite companion care. With each patient we have two workers,” Hunt said. “By having the hub, it offers us to have jobs in the community. The ladies (staff workers) are members of the community.

It allows us to help bring jobs to the community. To help the workforce.”

Thus far, she said, their fledgling business efforts have been “hard.

Very hard. We’re trying. The hub has helped us out tremendously. Offering office space. The rent is very reasonable. We have Internet services. If we have a question, they can answer us. SBLT (Small Business Liaison Team) counsels us. Gives us business advice. They’ve just helped us out tremendously. We got training.

“There are other businesses in the hub, too. If we have questions, they are here. There’s always something beneficial to us,” Hunt added.

She hopes they can move into their own brick-and-mortar location, but noted, that’s out of reach right now. Perhaps, she said, if they can obtain additional clients.

At 20,000-square-feet, the Thomas Entrepreneurship Hub operates from a former furniture store and grain building. The building is about 100 years old, according to Hall.

The renovated facility features 10 private offices,16 semi-private cubicles, an idea lab, maker’s space, two conference rooms and an accelerator space to help aspiring entrepreneurs jumpstart their ideas into a marketing reality.

As explained by Hall, the maker’s space is a small workshop where budding entrepreneurs can work on a prototype.

“We have a number of ways to help start-ups,” he said. “We have an

incubator with 10 basically offices that start-ups can rent. The only thing we charge you for is the rent for the office space if they choose to come in. They can come in here for roughly three years and incubate …

“They are surrounded by more services and less stress,” he said, “so they can grow and get stronger before they leave. We are full. We have 10 companies in those offices right now. They come in, they use the services, the copier, the cafe and all that stuff.”

Workshops also are held along with programs for such areas as agriculture and healthcare. The programs could be, for instance, on how to manage money and digital marketing.

“It really is nice in this business,” Hall said. “Risky. People put a lot on the line. When they do well, it’s really nice.”

Hall, who is 59, has served as the hub’s director for roughly 4 ½ years.

With COVID-19 apparently on the decline in this part of the country, he said they are ready “to ramp back up” and hope to be be going strong by September. The hub’s first live in-person event since the novel coronavirus pandemic was scheduled May 13 -- the 100 Million Cups, which is a free national event meant to educate, engage and connect with entrepreneurs.

“I order coffee and bagels,” he said, “and people show up.”

Before COVID, the hub worked with about 65 start-ups, according to Hall. On a yearly basis, more than 140 events are presented while the 12-member staff serves about 5,200 participants on an annual basis.

“We were very active,” he said.

The facility operates on a yearly budget of nearly $2 million with money received from the university and grants.

“The chancellor is a big supporter,” he said of Robin Cummings, who took office in 2015.

The Thomas Entrepreneurship Hub has produced some success stories while serving the public, Hall said:

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American Uniform Sales Inc 321 E. RUSSELL STREET FAYETTEVILLE, NC 28301-5743 PHONE: (910) 323-1336 • FAX: (910) 323-0660 www.americanuniform.com

SERVING THE PUBLIC SAFETY COMMUNITY WITH THE BEST QUALITY PRODUCTS SINCE 1976 WITH LOCATIONS IN Fayetteville | Wilmington | Alexandria Virginia | Baltimore | Philadelphia

PHOTO PROVIDED BY UNC PEMBROKE

Welcomes the Greater Fayetteville Business Journal to our community.

UNC has a wealth of knowledge to share with business startups.

“We reflect the community. Most of our start-ups are Native American Lumbee and a lot of women.

We have a lot of women start-ups.

It’s not really students because we’re focused on the people of the community.”

Hall cited the success of Lumbee Tribal Enterprises, which is a small business that provides products and services to industry and government entities, and Lady Built Construction.

“She was here about 1 ½ years,” he said, referring to Sarah Bullard, the owner of Lady Built Construction of Pembroke. “We’ve had a couple of printing companies that

PHOTO PROVIDED BY UNC PEMBROKE

The Thomas Entrepreneurship Hub helps start-ups and small businesses grow into into successful companies.

did pretty well. A massage therapy company.”

Bullard, who is 40, started her contracting business in 2017. She now has a full-time staff of four people. Lady Built Construction builds and remodels residential homes while also working jobs for the state.

“They helped me in the beginning a lot,” she said of the Pembroke-based business hub. “To get my certifications and to get my finances in order. How to keep records regarding payroll and like administrative tasks.”

Bullard also said the hub, as an asset to the community, brings in representatives of outside companies to speak to local entrepreneurs and field any questions.

A representative of Lumbee Tribal Enterprises could not immediately be reached for comment.

During the pandemic, the hub increased its start-ups by what Hall called “a ton.”

“We’re still consulting a lot,” he said. “There are two ways for startups. Sometimes it’s their dream, and the other way is out of necessity. I think because of the pandemic, a lot of people got nervous. They were out of work or whatever.

“There’s definitely an opportunity,” he added. “We are extremely busy helping start-ups, and start-ups are always the ones that lift the economy out (of a slump) with new ideas and new products, and that’s going to happen soon. We’re excited about the activity and are looking forward to more events.”

www.americanuniform.com

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| RETAIL |

DAVID KENNARD/GREATER FAYETTEVILLE BUSINESS JOURNAL

At Major Appliance Co in Fayetteville. Neal McNeill explains that despite a national appliance shortage, demand remains high.

Appliance stores weather pandemic

BY JENNA-LEY JAMISON t’s been more than a year since the COVID-19 virus first surfaced, rocking the globe. Businesses everywhere have each uniquely felt the hard blow of the unprecedented pandemic. As the vaccine rollout continues, cases decrease and lockdowns and public restrictions ease, the virus’s long-lasting effects— from employment shortages to low product sales—continue to crush some operations across the country, while boosting others.

In the Greater Fayetteville region, it seems a silver lining has shined across the appliance store sector the last 13 months. According to Bill Jenkins, president of Major Appliance Company, neither his staff count nor his customer demand has decreased.

“We’ve not had a shortage of employees,” he said. “We have (our) regular staff as far as personnel; we’re in good shape.”

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In fact, Jenkins explained how both the season of home quarantining—when residents have been “putting their (current) appliances to use more”—along with the area’s rise in the housing market, have contributed to the ongoing success of his store’s performance. It’s no secret that buying a home often leads to a desire for new or additional appliances.

“We’ve seen an uptick in business since the pandemic started,” Jenkins said, “primarily because the cost of new housing is very strong and very strong in this area from new construction and new sales. We’ve also seen more people spending time at home so they’re updating their kitchen…as well as existing appliances.”

And Jenkins noted how the uptick in appliance sales and remodeling has been “across the board.”

But Jenkins isn’t too surprised by the public’s response to the pandemic when it comes to his store or the appliance craze in general. He praised

his local operation’s thriving season, revealing how Major Appliance has always taken great pride in its service calls.

“Our service has always been strong, but it’s been even stronger (lately),” he said.

While acquiring products to keep up with customer demand has at times been a challenge for the store during COVID-19, no major delays have occurred. Jenkins even touted his vendors’ punctual efforts.

“It has been a struggle getting new appliances over the last year but fortunately, we have a good relationship with our vendors to keep rolling right along,” he said.

Like Major Appliance, Lee’s Appliance Depot has kept its doors open since the virus started. While other small businesses have completely shuttered or suffered limited hours, Willie Lee’s store has witnessed little to no negative impacts to its sales. The facility’s owner

offered positive remarks on his entrepreneurial experience during COVID—minus a staffing setback.

“It’s been great for me,” Lee said.

“I haven’t had any issues; the only thing I’ve got (trouble with is) finding people to work.”

According to Lee, it’s been decades since his store encountered the hardship of securing reliable workers. In fact, he’s stumped by the current predicament. “(People) don’t want to work; seem like everybody got (a) reason not to,” he said. “I ain’t never seen anything like this since 1990.”

Overall throughout the pandemic, customers have flocked to Lee’s Appliance Store for their domestic needs—Lee giving credit to his quality products and seasoned savvy as a small business owner.

“I’m in high demand,” Lee said.

“I have seen sales improve. In this business if you’re good, people are going to call you.”

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| HEALTH CARE | Pandemic sparks rapid advances

BY CATHIE HARRIS echnology isn’t new to the healthcare industry, but the pandemic demanded advancement at dizzying speeds. Both shortterm needs, long-term plans, and consumer demands drove changes country-wide, including Fayetteville-area facilities.

Local hospitals, clinics, and medical facilities added or improved technologies to stay viable and prepare for the new post-Covid normal.

A 2020 McKinsey report suggests they made a sound business decision.

It found companies that invest in innovation during a crisis outperform non-innovators by 10 percent during the crisis and up to 30 percent in the years following.

These three organizations found their investment in technology not only served them well last year but improved their business operations for the future.

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Cape Fear Valley televisits bring comfort The growing telemedicine trend boomed when Covid-19 shut clinics nationwide, connecting providers with their patients when in-person visits weren’t a safe option.

It was no different at Fayetteville’s Cape Fear Valley Health System, North Carolina’s eighth-largest health system serving more than one million patients every year. It offers myChart and CareLink to its patients and the community.

But it also took a twist on telehealth with the addition of the televisit. Cape Fear Valley created an app called Connect2Family to help hospitalized patients visit with their families during the pandemic shut down.

Covid-19 safety protocols meant bedside visits were out, but the proven positive health impacts of visitations hadn’t changed. Nurses were playing mediator with their personal devices on top of performing the high-demand duties of nursing.

To adapt, Cape Fear Valley launched Connect2Family last summer.

“We wanted to make sure that the families could connect with their loved ones and that we could provide updates on how they were doing, so the Connect2Family app

With three locations in Fayetteville, Labcorp offers everything from routine bloodwork to drug testing.

was the best way to do that, said Kelly Steere, chief nursing officer at Highsmith-Rainey Specialty Hospital.

The app uses videoconferencing technology in a simple, user-friendly application. Nurses can schedule visitations and set up the meeting via an iPad atop a wheeled stand. Using a tablet, phone, or desktop computer, family members can connect to the platform in a few steps. Downloading isn’t necessary, and an e-mail link is all that’s needed to get families connected.

Though visitors are now allowed into the hospitals, Cape Fear Valley plans to continue using the technology. Steere said it’s been helpful with out-of-state patients whose families can’t be with them or for meetings with physicians where patients need to make medical decisions and want their loved ones in attendance.

“We have seen our patient satis-

faction scores go up because of the communication with family members,” said Steere. “It made patients and families more comfortable with our decisions not to allow visitations.”

Labcorp wins award In March, Laboratory Corporation of America made Fast Company’s “World’s Most Innovative Companies” list for 2021 based on its use of technology to quickly respond to pandemic demands for testing and diagnosis.

Headquartered in Burlington, Labcorp has three locations in Fayetteville, offering everything from routine bloodwork to drug testing.

The global life sciences company has pursued innovation for several years now but stepped up its game when the pandemic hit last year.

Labcorp was the first company to

PHOTO PROVIDED BY LABCORP

receive FDA emergency use authorization for its at-home testing kit, Pixel by Labcorp, in May of last year.

The North Carolina Department of Health offers the test to eligible residents and it’s used all over the country at numerous testing sites.

According to a prepared statement, Labcorp performed more than 40 million Covid-19 tests in the last year, the most of any U.S. commercial lab. It’s continuing to innovate in this area by improving clinical trials with mobile and digital technologies and using robots to increase testing capacity.

“Our innovations in testing, clinical trial delivery, technology, and insights have enabled us to deliver trusted, timely information to physicians, biopharmaceutical companies, and patients so they can make clear and confident decisions,” said Adam Schechter, chairman and CEO, in a statement.

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| HEALTH CARE | Rainbow Pediatrics enhances experience The pandemic shut down businesses all over Fayetteville, but that didn’t stop children from needing healthcare. Rainbow Pediatrics prioritized keeping their waiting rooms uncrowded to help fight Covid-19 while also treating patients in its four locations around the region.

To accomplish this, it installed an electronic check-in system that visitors use from home before their appointments. The technology allows for customization of check-in procedures depending on appointment type and for patient information updates. It even collects copay to minimize face-to-face time with staff.

A Covid-19 screening feature quickly moved symptomatic patients into a treatment room without waiting in the lobby.

“This has helped tremendously with the flow of traffic and waiting times for our patients and benefits the staff as well since we get all the information we need prior to the

PHOTO PROVIDED BY LABCORP

Laboratory Corporation of America was honored in March as one of the “World’s Most Innovative Companies” for 2021 for its quick response to pandemic demands.

appointment,” said Catalina Orrego, marketing director and new patient coordinator.

Rainbow Pediatrics added telehealth for some appointments, including ADHD/ADD visits, allergy concerns, and nutritional counseling.

The medical records department got a tech update with additional secure email portals so patients can request and receive records electronically.

The resulting benefits have been many. Online check-ins vastly improved wait times, overall appoint-

ment durations were reduced by more than 10 minutes, and electronic records sped up processing time and made it more convenient for patients.

Orrego said Rainbow plans to keep most of the changes going forward.

“These technological changes have enhanced the patient experience and (have) enhanced the workflow of our staff.”

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| GROWTH |

PHOTO BY ?

Fayetteville State University (FSU) Chancellor Darrell T. Allison speaks to students about the 1.5 million project to improve residence halls on campus.

PHOTO BY FAYETTEVILLE STATE UNIVERSITY Fayetteville State University (FSU) Chancellor Darrell T. Allison speaks to students about the 1.5 million project to improve residence halls on campus.

Chancellor announces $1.5 million investment in FSU residence halls STAFF REPORT esidence halls at FSU to undergo $15 million in improvements and renovations, according to Chancellor Darrell T. Allison.

Allison, recently met with students and other officials for a tour of the residence halls and announced that part of the improvement plan will include outdoor basketball courts.

At that time, he said the changes are needed to boost the livability on campus.

“When I arrived in March, I listened to concerns coming from students and student leaders,” Allison stated in a prepared press statement.

“This $1.5 million investment in upgrading our residential halls and the investment in providing our students with an outdoor basketball facility are things they asked for. This is just the beginning in our efforts to improving FSU facilities and providing a better quality of life for our students. The university recently invested $4.7 million in a Summer School program, that offers free summer classes, room and board, and textbooks for eligible freshmen,

R

sophomores, and juniors who want to graduate on time. We want our students to know that we support them and are here to assist in any way that we can.”

Work on the most recently announced project will be ready by fall of this year. It will include interior painting, new flooring and tiling, upgrades to light fixtures and new furniture in McLeod, Renaissance, New Residence, Hackley Honors, Hood, Joyner, and Smith.

“What I appreciate most about going on this tour with the Chancellor was the fact that we were there taking it in the first place,” said junior Ahmahd Moore. “He asked for our input and found a solution for every issue that we brought to him. What I am looking forward to most is the fact that the halls will be in FSU’s spirit color. That will make the place way more alive.”

Allison made a point to hear from students during a tour of the facilities to assess the needed repairs of the residence halls. Students and university staff also participated in the tour.

“Going on the tour with the

Basketball and tennis courts are a part of the improvement plan at Fayetteville State.

Chancellor allowed me to see the dormitory improvements he has in store for us next fall,” said Junior Brianna Alston. “I’m looking forward to the Hackley Hall improvements for the incoming honors students.”

More projects also are on the way at FSU. according to the statement

to local media. Those include the following: • Demolition of Vance and Bryant halls to being October 2021.

• Construction of the new Health and Wellness Center to begin January 2022.

• FSU outdoor basketball courts to be completed in fall 2021.

Greater Fayetteville Business Journal

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May 28 - June 10, 2021

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| POWER LIST | The statewide magazine “Business North Carolina” fills its 2021 Power List with information on the state’s most influential leaders.

Local names make Power List 2021 Business North Carolina unveils list of most influential business leaders The following was provided by Business North Carolina’s Power List, which includes information about business leaders from the greater Fayetteville area.

According to the statewide business publication, the goal of Power List was to identify the people who lead North Carolina’s business community. You can find the complete Power List online at www.businessnc. com/power-list-2021 The greater Fayetteville Business Journal has selected the local business leaders below.

Robert Van Geons, President

& CEO, Fayetteville Cumberland Economic Development Corporation. Van Geons, 45, has helped the region add $225 million in investGeons ment and 2,000 jobs since joining the group in 2017.

He previously worked in economic development jobs for Rowan and Stanly counties. He has a bachelor’s degree from Catawba College and a doctoral degree in international development from the University of Southern Mississippi.

Breeden Blackwell, a retired

school principal from Fayetteville, was elected chairman of the State Board of Community Colleges in 2019.

A member of the state board since Blackwell 2015, Blackwell previously served as a trustee of Fayetteville Technical Community College. He was a member of both the Fayetteville City Council and the Cumberland County Board of Commissioners. Blackwell retired as government relations director for the Cape Fear Valley Health System.

Mike Nagowski. Mike Nagowski

currently serves as Chief Executive Officer (CEO) of Cape Fear Valley Health System, an eight hospital, integrated health system serving four distinct Nagowski markets with revenues in excess of $1 billion.

Nagowski has held his current position since 2008. Prior to joining Cape Valley Fear, Nagowski held executive healthcare positions at Buffalo General Hospital, Millard Fillmore Gates Circle Hospital, Erie County Medical Center, Hamot Medical Center and University at Buffalo School of Medicine. Nagowski is adept at hospital financial planning and stewardship, hospital innovation and growth and development/implementation of quality care improvement initiatives. He is proud to have earned numerous quality care recognitions from U.S. News and World Report, Leap Frog, IBM Watson and Joint Commission, in addition to recognition as Best Place to Work. Looking ahead, Nagowski will continue to focus on Cape Valley Fear Heath System’s journey towards Academic Medical Center status, population health excellence and health system innovation.

Terry Hutchens, managing part-

ner at Hutchens, Senter & Britton in Fayetteville. Leading a 200-employee firm with more than 35 lawyers that he started 41 years ago, Hutchens focuses Hutchens his practice on real estate matters. He is a graduate of N.C. State University and earned his MBA and law degrees from Wake Forest University.

Rick Glazier, Rick Glazier is the

Executive Director of the North Carolina Justice Center.

Previously, Rick served seven terms as a state representative from Cumberland County in Glazier the North Carolina General Assembly from 2003-2015.

Mary Holmes, joined Cumber-

land Community Foundation as Executive Director in 1997. A native of Fayetteville, NC, Mary received her Master’s in Business Administration Holmes from the University of North Carolina—Chapel Hill and her undergraduate degree from Wake Forest University.

Peter Pappas, president of

Pappas

Pappas Commercial Properties. Independent Commercial Real Estate Practitioner for nearly 15 years. Concurrently owns and operates a chain of restaurants in Fayetteville.

Mike Mayer, president and direc-

tor of First Bancorp (North Carolina).

Mayer is a businessperson who has been at the head of six different companies. As president and director at First Mayer Bancorp (North Carolina), he also is president, chief executive officer and director at First Bank (Southern Pines, North Carolina, a subsidiary of First Bancorp (North Carolina)). Mayer is on the board of The Boys & Girls Club of Henderson County, Henderson County Partnership for Economic

Development, Advantage Carolina and Regent Schools.

Bill Prestage, CEO of Prestage

Farms in Clinton.

Prestage has received many accolades for volunteerism and distinction.

He was inducted into the North Carolina Poultry Hall Prestage of Fame in 2003 and the North Carolina Pork Hall of Fame in 2005.

He has served as President of the North Carolina Turkey Federation and the National Turkey Federation and on the Board of Directors for North Carolina Natural Gas and Smithfield Foods. The National Turkey Federation gave him their Lifetime Achievement Award in 2010.

Prestage has represented the meat production industry before many elected officials and regulatory bodies with honor and dignity.

He has corporately and personally contributed to countless civic and education construction projects, including his favorites Future Farmers of America, 4-H, and the Boy Scouts.

Murchison “Bo” Biggs in

Lumberton, secretary-treasurer, K.M. Biggs, Lumberton.

The business owns shopping centers, timberland, farms and other properties in more than Biggs a dozen Carolinas locations. According to Business North Carolina, Murchison, 66, is the fourth generation of his family to help lead K.M. Biggs, a holding company. The N.C. State University graduate and CPA is active in many statewide groups, including chairing the Rocky Mount-based Golden LEAF Foundation.

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| DEVELOPMENTS |

PHOTO PROVIDED BY SKYREM

SkyREM picked up its latest commercial property at 800 Technology Drive in Fayetteville.

SkyREM acquires industrial facility in Fayetteville STAFF REPORTS large industrial facility located in Fayetteville was recently acquired by SkyREM LLC, which has made several large industrial sites in the area.

The company reported in a prepared statement that it acquired the building and property at 880 Technology Drive, a 185,000 square foot industrial facility as its latest acquisition.

SkyREM officials said the building is 100 percent leased to two credit tenants – a delivery services company, and a supply chain solutions provider.

The property is positioned along Interstate 95, providing regional connectivity via seamless access to a network of major transportation thoroughfares, including Interstate 295, Interstate 74 and Interstate 40.

In total, SkyREM officials said the company owns more than 1 million square feet in the Fayetteville area. It also has additional groundup development projects in planning stages.

“We are pleased to complete the acquisition of this mission critical facility. This is our second acquisition in Fayetteville and we are committed to growing our presence in the market,” said Alex Dembitzer, founder of SkyREM. “We will soon be breaking ground on two Class A speculative development projects in

A

the market and hope to have them completed in the first quarter of 2022.”

The most recent purchase on Technology Drive was constructed in 1997, with major renovations completed in 2020. The property has cross-docked property that features 25 feet of clear heights, concrete tiltup construction, and other desirable features for light industry use, such as ESFR sprinklers, premium dock packages and full concrete truck courts with an abundant amount of trailer parking.

“In a time where opportunities to acquire fully leased, institutional quality industrial properties with credit-grade tenants are few and far between, the acquisition of 880 Technology Drive stands out,” said Marc Civitillo, managing director of acquisitions at SkyREM. “This acquisition is part of our strategic plan to acquire well located distribution facilities in strong markets.”

Additionally, on May 18 the Fayetteville Cumberland Economic Development Corporation announced that another significant development was coming to the area.

The Cumberland County Board of Commissioners approved a separate deal with SkyREM, allowing the company to purchase approximately 515 acres of county-owned industrial property for $6.55 million.

In the agreement SkyREM is

required to build new industrial buildings in the Cedar Creek Industrial Park and Cumberland Industrial Center.

According to a prepared statement from the FCEDC, three parcels, totaling about 356 acres, are in the Cedar Creek Industrial Park adjoining Clark West Road. The remaining 159 acres front Sand Hills Road and Production Drive in the Cumberland Industrial Center.

“SkyREM is excited for the opportunity to potentially invest further in the Cumberland County market, and we are happy to be considered as the potential purchaser for the Cedar Creek and Sand Hill development sites,” according to a statement provided by Dembitzer.

“We currently own and manage over 1.1 million square feet in Fayetteville and look forward to rapidly developing multiple state-of-the-art, bestin-class manufacturing, distribution and logistics facilities. These sites will have direct access to the crucial I-95 east coast corridor that reaches 80 percent of the American population in one day or less.”

SkyREM will have 36 months once the sale is finalized to construct the first building on each individual site or the county has the option to repurchase the property.

This is the company’s third significant investment in Cumberland County with the purchase of 107

Tom Starling Road. (927,000 square feet) in 2018 and 880 Technology Drive (182,000 square feet) earlier this year.

“We would like to thank the Cumberland County Board of Commissioners and the Fayetteville Cumberland County Economic Development Corporation for their consideration and look forward to working alongside the local government bringing new businesses, and, more importantly, new jobs to the area.”

County Commission Chairman Charles Evans said the sale and the subsequent development is part of a strategy to add value and secure jobs in the area.

“When our county invested in these industrial parks, the goal was to attract private sector investment and create jobs for our citizens,” said County Commission Chairman Charles Evans. “With this announcement, and the company’s aggressive construction timeline, our community is well positioned to compete for and to win transformative economic development projects.”

SkyREM, with offices in Philadelphia and in New York City, is a privately funded and managed real estate company which owns and operates a large, diversified portfolio of properties in the United States. As a principal for its own account, Sky is actively acquiring throughout the East Coast.

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W E L C O M E FROM OUR COMMUNITY LEADERS

Fayetteville is home to many entrepreneurs who contribute to our vibrant economy and I look forward to seeing the faces and reading the stories of those who live and do business in Fayetteville. As a local business owner myself, I’m excited for the possibilities this new business journal will bring to our community, sharing all those positive stories across our community, so we can learn from each other.

Mitch Colvin, Mayor, City of Fayetteville, NC

The Greater Fayetteville Business Journal is a welcome addition to the city of Fayetteville and the County of Cumberland. Whenever you have greater access to the business community not only is it beneficial to the businesses, it also provides the residents and beyond the community more options of services that we may not be aware of.

Charles Evans, Chairman, Cumberland County Commissioners

It is always a pleasure to see a new venture in our community. The Greater Fayetteville Business Journal will keep us informed on items of interest at the local level. Small business is the backbone of our nation’s great economy.

We all wish them great success.

Dan Dederick, Past Chairman, Greater Fayetteville Chamber of Commerce

The Greater Fayetteville Business Journal will help you be engaged in the community.

They are a business information company, print, online, events, and multiplatform. Our partnership is all about delivering business to this community and being growth oriented, so with a trusted business news source, that delivers the latest local news, opinions and information and a strong vibrant Chamber we have a winning combination. The Greater Fayetteville Chamber is looking forward to working with them.

Shari Fiveash, President & CEO, Greater Fayetteville Chamber of Commerce

As Fayetteville’s Hometown Utility, PWC has provided the essential utility lines for area businesses for well over a century. We know that community connections and keeping information flowing are critical to running a successful business. PWC is proud to be a Founding Sponsor of the Greater Fayetteville Business Journal. This new business information resource will be an important tool to connect with our business community and to help tell the powerful “Can-Do” stories of Fayetteville/Cumberland County.

Elaina Ball, PWC

We have so many incredible business leaders and entrepreneurs here in our community.

The GFBJ will play a significant role in telling their stories here and elevating them across the Carolinas. My hope is that the GFBJ will serve as a catalyst for connections and partnerships, growing local companies and increasing collaboration.

Robert Van Geons, President & CEO, Fayetteville Economic Development Corporation

TO LEARN ABOUT BECOMING A FOUNDING SPONSOR, CONTACT THE BUSINESS JOURNAL AT 910.240.9697 OR MARKETING@BIZFAYETTEVILLE.COM.

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| TECHNOLOGY |

Cape Fear Valley Medical Center granted Academic Comprehensive status Health system’s cancer treatment program earns national accreditation from the Commission on Cancer of the American College of Surgeons

STAFF REPORT AYETTEVILLE – The Commission on Cancer (CoC), a quality program of the American College of Surgeons (ACS) has granted three-year accreditation to the cancer program at Cape Fear Valley Medical Center as an Academic Comprehensive Cancer Program.

To earn voluntary CoC accreditation, a cancer program must meet 34 CoC quality care standards, be evaluated every three years through a survey process, and maintain levels of excellence in the delivery of comprehensive patient-centered care.

The Academic Comprehensive Cancer Program designation is an advancement from the program’s previous designation as a Comprehensive Community Cancer Program, and further means that the program participates in postgraduate medical education in at least four program areas, and that it participates in cancer-related clinical research as well as offering the full range of diagnostic and treatment either on-site or by referral. Cape Fear Valley Health has residency programs in Internal Medicine, Family Medicine, General Surgery, and Emergency Medicine. Only 13 percent of cancer treatment programs hold the Academic Comprehensive Cancer Program designation.

Because it is a CoC-accredited cancer program, Cape Fear Valley Cancer Treatment and Cyberknife Center takes a multidisciplinary approach to treating cancer as a complex group of diseases that requires consultation among surgeons, medical and radiation oncologists, diagnostic radiologists, pathologists, and other cancer specialists. This multidisciplinary partnership results in improved patient care.

“This accreditation is considered the gold standard in cancer care,” said Cape Fear Valley’s Executive Corporate Director of Oncology Ser-

F

PHOTO PROVIDED BY CAPE FEAR VALLEY MEDICAL CENTER

Cape Fear Valley Medical Center has been honored for its cancer program.

vices Kanwar Singh. “It’s a voluntary accreditation with prescriptive standards, and we challenge ourselves to meet these rigorous quality care standards. Because the accreditation is multi-disciplinary in nature, it also acknowledges the teamwork from areas of Cape Fear Valley beyond the Cancer Center.”

The CoC Accreditation Program provides the framework for Cape Fear Valley Cancer Treatment and Cyberknife Center to improve its quality of patient care through various cancer-related programs that focus on the full spectrum of cancer care including prevention, early diagnosis, cancer staging, optimal treatment, rehabilitation, life-long follow-up for recurrent disease, and end-of-life care. When patients receive care at a CoC facility, they also have access to information on clinical trials and new treatments, genetic counseling, and patient centered services including psycho-social support, a patient navigation process, and a survivorship care plan that documents the care each patient receives and seeks to improve cancer survivors’ quality of life.

Like all CoC-accredited facilities, Cape Fear Valley Cancer Treatment and Cyberknife Center maintains a cancer registry and contributes data to the National Cancer Data Base (NCDB), a joint program of the CoC and American Cancer Society.

This nationwide oncology outcomes database is the largest clinical

disease registry in the world. Data on all types of cancer are tracked and analyzed through the NCDB and used to explore trends in cancer care. CoC-accredited cancer centers, in turn, have access to information derived from this type of data analysis, which is used to create national, regional, and state benchmark reports. These reports help CoC facilities with their quality improvement efforts.

The American Cancer Society estimates that more than 1.7 million cases of cancer will be diagnosed in 2018. There are currently more than 1,500 CoC-accredited cancer programs in the U.S. and Puerto Rico, CoC-accredited facilities diagnose and/or treat more than 70 percent of all newly diagnosed patients with

cancer. When cancer patients choose to seek care locally at a CoC-accredited cancer center, they are gaining access to comprehensive, state-ofthe-art cancer care close to home.

The CoC provides the public with information on the resources, services, and cancer treatment experience for each CoC-accredited cancer program through the CoC Hospital Locator at https://www.facs.org/search/cancer-programs.

Established in 1922 by the American College of Surgeons, the CoC is a consortium of professional organizations dedicated to improving patient outcomes and quality of life for cancer patients through standard-setting, prevention, research, education, and the monitoring of comprehensive, quality care. Its membership includes Fellows of the American College of Surgeons. For more information, visit: www.facs. org/cancer.

About Cape Fear Valley Health

Cape Fear Valley is an 930-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with 7,000 employees and 850 physicians, it includes Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Health Pavilion North, Health Pavilion Hoke and Harnett Health. For more information, visit www.CapeFearValley.com.

Source: Cape Fear Valley Medical

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