Weather and the New Frontier

Weather and the New Frontier outdoor performance area

The weather will play an active role at the BHP’s New Frontier Theatre which is located outside. When the circumstances are right, Nature’s special effects can be downright spectacular. Wildlife may wander close to the performing area (please do not engage them!) Coming to the BHP is an adventure, and it’s always best to come prepared.

Exchange Policy

We recommend you check the weather forecast a day or two before your performance to be prepared for what may come. Remember, if the weather forecast is questionable, you have the option to exchange your tickets until the day before the performance, no later than 4:00 pm. Those patrons with tickets scheduled for Tuesday would need to leave a message or send an email to tickets@blackhillsplayhouse.com on Monday as the Box Office is closed that day.

Weather Policy

We never cancel a performance in advance of the scheduled curtain time. Cancellation decisions are made in consultation with weather professionals based on the specific forecast for BHP at the time of the performance. In case of inclement weather, we will make every effort to perform, including playing in light rain. Also, we may delay the performance to allow weather to pass. A decision to play or cancel will be made within approximately 45 minutes of the time the performance was delayed. If a performance is cancelled before the first intermission, refunds or tickets to another 2021 performance will be offered. If a performance is cancelled after the first intermission begins, refunds are not available, but tickets to another 2021 performance will be offered. In-person tickets are subject to availability. No immediate on-site refunds are available. Handling fees and concession purchases are nonrefundable.

In the Event of a Cancellation

All ticket holders for a cancelled performance are eligible for exchanges or refunds, based on when the performance is cancelled. You do not have to be in attendance to qualify; however if you decide not to attend a performance and the show goes on as scheduled you will not be eligible for refunds or exchanges.

Booking rainout exchanges

To rebook tickets from a cancelled performance, please call the Box Office when you have a new date selected, and have your order number or tickets from the rained-out show available. Rebookings for rained out performances are complimentary, and may be for any performance during the 2021 season, subject to availability. Please note, rainout tickets cannot be rebooked online.

Requesting a rainout refund

Please contact the box office by phone to request a rain refund. Requested refunds are issued to the original purchaser by the original method of payment. Handling charges are nonrefundable. For questions and information or to make new arrangements for a rained out performance please contact the BHP Box Office at 605 255-4141 or at tickets@blackhillsplayhouse.com.