Special Features - 2012 Seniors Directory

Seniors Directory 2012

Financial Assistance Information Services Personal Security Shopping Assistance Transportation Meal Programs Health and Support Services Housing and Accommodation Education and Recreation Volunteer Opportunities

â?– A RESOURCE FOR

SENIORS LIVING ON THE

NORTH SHORE

Keep InStride

In step with your body.

O

ur InStride™ fitness program gives you options to move at your own pace. Choose an activity regimen that suits your needs and recognizes your abilities— whether it’s an aerobics class, a body stretching session, or a strength-training routine. Participate in our InStride program and you may discover greater mobility and increased stamina.

5 15th & Lonsdale | 604.980.6526 thesummerhill.ca

Cedar Springs Retirement Residence

Seymour | 604.986.3633 cedarspringsresidence.ca LivingBalance™ is the exclusive wellness program of Pacific Arbour Retirement Communities.

Where good things come together.

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1803 Lonsdale Avenue North Vancouver 604.988.8013 311 - 575 16th Street West Vancouver 604.922.6111

DVA APPROV ED

BURNABY: 604.294.3273 / NORTH VANCOUVER: 604.988.8013 / WEST VANCOUVER: 604.922.6111 / ABBOTSFORD: 604.852.9188 MISSION: 604.820.2110 / CHILLIWACK: 604.792.1186 / LANGLEY: 604.530.6107 / WHITE ROCK: 604.531.2661 * SOME MANUFACTURER AND THIRD PARTY SUPPLIER EXEMPTIONS APPLY

Last year, Mary lost sleep worrying how her mom was managing alone...

This year, mom is living at a Chartwell retirement residence and they are both sleeping better.

More than ever, we’re balancing a variety of responsibilities including caring for our aging parents. When we can’t be there or distance separates us, we may begin worrying that they are not eating well enough, taking their medication regularly or remembering to lock the door while alone.

150 West 29th Street, North Vancouver, BC

604t904t1199

Chartwell retirement residences provide the safety and security your parent needs with the services and activities they want. At the same time, you’ll know that help is available 24 hours a day. If the time has come to start considering the options best suited to your situation, we can help.

For more information and to arrange your complimentary lunch & personal visit Call Churchill House today!

Visit us online at chartwellreit.ca Scan our QR Code and find out more about us!

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Now is a great time to start enjoying all the things and activities that bring you pleasure — a time to relax, yet stay active, a time to meet new people with common interests and life stories, a time for you! We invite you to explore the lifestyle opportunities and everyday choices at Amica at West Vancouver.

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Lions Gate Integral Health Centre provides comprehensive, primary medical care through a team of compassionate health care providers.

We provide care 24 hours a day, 7days a week, in the setting that best supports the individual patient’s needs.

SERVICES PROVIDED: • Primary Care • Urgent Care • Complex Care • Geriatric Care • Palliative Care

The team. team To discuss our fees and services, and how we can help with your health care needs, please call Lions Gate Integral Health Centre.

604-985-8558

SETTINGS:

• Integral Health Centre • Hospital • Care Facility • Home • Hospice

503-145 East 13th Street, North Vancouver | 604-985-8558 | www.lionsgatehealth.ca

7 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Seniors Directory 2012 A RESOURCE FOR SENIORS LIVING ON THE NORTH SHORE

Seniors’ One Stop Information Line North Shore Community Resources #201 - 935 Marine Drive • Capilano Mall • North Vancouver, B.C. V7P 1S3 Tel: 604.983.3303 or 604.925.7474

Website: www.nscr.bc.ca • Email: nscr@nscr.bc.ca

Seniors Directory 2012 is produced by the Outlook in partnership with North Shore Community Resources.

For information regarding the editorial listings, please contact NSCR 604.985.7138.

For information regarding advertising, contact the Outlook at 604.903.1013

Seniors’ One Stop Information is a program of North Shore Community Resources Society (NSCR), a non-profit organization and registered charity, which has been helping seniors and their families access a wide range of public and private resources since 1992. Our services are used by seniors, their families, their friends and their service providers to support the independence, dignity and health of the North Shore’s senior population. Staff or volunteers are available to meet with you or talk over the telephone during office hours Monday to Friday, and all information is handled in a confidential and private manner.

We would like to thank the following for their financial support which has made it possible for us to provide this important service during 2011: British Pacific Properties Churchill House Retirement Community Kiwanis Club of North Vancouver Living Well Home Care Mount Olivet Lutheran Church Neptune Bulk Terminals North Shore Outlook (Black Press) Preceptor Alpha Kappa Royal Canadian Legion Branch #114 (Lynn Valley) Royal Canadian Legion Branch #118 (North Vancouver) Royalty Home Care Senior’s Edge United Way of the Lower Mainland (This list represents donations in excess of $50 received between January December 2011. We apologize for any omissions and request that you bring them to our attention.)

If you have found our Seniors Directory useful and would like to ensure that the Seniors’ One Stop Information Program continues to provide its services, please consider making a donation. Donations over $20 will receive an official receipt for income tax purposes.

For information regarding donation of funds, property or charitable estate planning, please contact Li Boesen, Executive Director, North Shore Community Resources at 604.982.3305

8 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Table of Contents EMERGENCY NUMBERS .............10 (Police/Fire/Ambulance Call 911) NON–EMERGENCY NUMBERS ....10

Seniors Directory 2012

nce

Financial Assista

s

Information Service Personal Security

nce

Shopping Assista Transportation Meal Programs

Health and s Support Service Housing and Accommodation reation Education and Rec nities Volunteer Opportu

Y E A RESOURC

FOR

SENIORS LIVING ON THE E NO RT H SH OR

FINANCES ..................................... 11-14 Federal Benefits.......................................11 Provincial Benefits ...................................12 Municipal and other Programs...............14 Community Support ................................14

HEALTH AND SUPPORT SERVICES....................................... 15-26 Medical Clinics (North Vancouver) .........15 Medical Clinics (West Vancouver) ...........15 Provincial Health Services .......................16 Vancouver Coastal Health.......................17 Health and Support.................................22 Counselling and Support ........................24 Medical Equipment and Supplies ...........25 Table of Contents highlights the general categories of information in your 2012 Seniors Directory.

For a detailed, alphabetical list of services and resources available to North Shore seniors, please refer to the INDEX beginning on page 50.

Special Care for Special People

9 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

HOUSING SERVICES ................ 27-29 Housing For Seniors North Vancouver ......................27 West Vancouver ........................28 Housing Programs and Services..............28 Shelter Aid for Elderly Renters (SAFER) ...29

INFORMATION SERVICES..... 30-31 North Shore, BC, and Federal resources

MEAL PROGRAMS AND SHOPPING SERVICES .............. 32-34 Hot Meals in the Community .................32 Meals at Home ........................................33 Shop by Phone ........................................33 Shopping Discounts for Seniors..............34 Shopping Programs .................................34

PERSONAL SECURITY ............ 35-38 Consumer Protection ..............................35

Legal Services...........................................36 Monitoring Services ................................38 Telefriend and Visitor Programs .............38

SOCIAL, EDUCATION, RECREATION PROGRAMS ... 39-42 Keep Well Programs ................................40 Library – Home Service............................40 Recreation Centres ..................................40 Seniors’ Centres / Seniors’ Outreach ......41

TRANSPORTATION

................. 43-45

Fare Reductions .......................................45 Volunteer Drivers ....................................45

VOLUNTEER OPPORTUNITIES........................ 46-47 SERVICES INDEX ....................... 50-53 ADVERTISER INDEX

.....................54

Crime Prevention/Community Policing ...35

We’ve been supporting seniors to safely stay in their own homes since 1980.

Shylo Nursing and Home Healthcare has been recognized as the leader in home health care and home nursing services on the North Shore and in the lower mainland for over 30 years.

• Registered Nurses • Caregivers • Companions • Homemakers

1305 St. Georges Avenue, North Van

Call us for a FREE, no obligation, in-home assessment of your healthcare needs. We are here to help you.

604.985.6881 www.shylonursing.ca

(across from Lions Gate Hospital)

10 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

EMERGENCY NUMBERS Police/Fire/Ambulance Crime Stoppers

Call 911

24 Hour Women’s Support Line

604-987-3374

Victim Services North Vancouver West Vancouver

604-969-7540 604-925-7468

Water/Sewer Emergency North Vancouver District (after hours) North Vancouver City (after hours) West Vancouver (after hours)

604-990-2450 604-990-3666 604-987-7155 604-988-2212 604-925-7101 604-925-7100

North Shore Home & Community Care Services

604-986-7111

1-800-222-8477

Emergency Electric Calls 1-888-769-3766 (BC Hydro, 24 Hours) or *HYDRO (*49376) on your cell phone Emergency Natural Gas Leaks 1-800-663-9911 Lions Gate Hospital

604-988-3131

Poison Control (all areas, 24 hours)

604-682-5050

Suicide/Crisis Line 604-872-3311 (provides 24 hour telephone counselling for people experiencing emotional distress)

NON-EMERGENCY NUMBERS Abuse and Neglect Program (Mon - Fri 9am - 4:30pm) Ambulance/Non-Emergency (all areas) Administration Billing BC Vital Statistics Canada Revenue Agency (Income Tax Office)

604-904-6200

Passport Canada 604-660-6897 1-800-665-7199 1-888-876-1633 or 604-660-2937 1-800-959-8281

Fire/Non-Emergency North Vancouver City North Vancouver District West Vancouver District

604-980-5021 604-980-7575 604-925-7370

Health Insurance BC (MSP & Pharmacare)

604-683-7151

Municipal Halls North Vancouver City North Vancouver District West Vancouver District

604-985-7761 604-990-2311 604-925-7000

Police/Non-Emergency North Vancouver City & District (RCMP) West Vancouver Post Office (Canada Post)

1-800-567-6868

604-985-1311 604-925-7300 1-800-267-1177

Service BC (Enquiry BC)

604-660-2421

Telephone Directory Assistance – Local Repairs TTY to Voice Telus Customer Service Shaw Customer Service

411 611 711 604-310-2255 604-629-8888

TransLink Transit Information West Van (Blue Bus info)

604-953-3333 604-985-7777

11 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Finances Canada Pension Plan (taxable income)

FEDERAL BENEFITS Old Age Security (OAS) (taxable income) www.servicecanada.gc.ca

1-800-277-9914

To qualify you need to: • be 65 years of age or older • be a Canadian citizen or legal resident of Canada • have resided in Canada for at least 10 years after the age of 18 (periods of residence and/or contributions in a country with which Canada has a social security agreement may be used to help meet the residence requirement for eligibility) Applications can be made 6 months before your 65th birthday. Forms are available by calling the above number, on the website, and at Service Canada, #100-221 West Esplanade, North Vancouver.

Guaranteed Income Supplement (GIS) (non taxable income)

1-800-277-9914

To qualify you need to: • be eligible to receive OAS • have little or no income If you file an income tax form the benefit will be renewed automatically.

1-800-277-9914

To qualify: • benefits depend on how much and for how long you contributed while working in Canada • is paid separately from OAS • can apply as early as age 60 or delay after age 65 • if the pensioner dies, spouse or common law partner may apply for survivor benefits

Allowance/Allowance for the Survivor (non taxable income) 1-800-277-9914 To qualify: • spouse or partner of a pensioner who receives OAS or a survivor from a legal marriage or common law relationship • aged 60 to 64 years • meet legal status and residency requirements • income is below a specified amount • apply by calling the above number

Caregiver Tax Credit www.cra.gc.ca

1-800-959-8281

If you are a taxpayer caring for a dependent over the age of 18 who lives in your home, has a low net income and is dependent on you due to a physical or mental impairment, you may qualify.

If the dependent is your or your spouse’s parent

I always look forward to meeting my constituents when they come by my ofÄce for a coffee. I also enjoy talking with people at my “Join Jane” events at the Parkgate Community Centre and Lynn Valley Public Library.

Watch for the times and dates of “Join Jane” published each month in your community newspapers.

Jane Thornthwaite

Jane Thornthwaite, MLA North Vancouver-Seymour jane.thornthwaite.mla@leg.bc.ca • Ph: 604-983-9852

12 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

or grandparent born in 1945 or earlier, they do not have to be infirm for you to qualify.

Compassionate Care Benefit 1-800-206-7218 www.servicecanada.gc.ca This is an Employment Insurance (EI) special benefit that will pay up to six weeks to claimants who provide care or support to a gravely ill family member who has a significant risk of death. The claimant must have sufficient hours of insurable employment to qualify.

Up to six weeks of leave may be taken, with job protection, to provide compassionate care to a family member.

Disability Tax Credit www.cra.gc.ca

1-800-959-8281

This tax credit is available to people with a severe and prolonged mental or physical impairment.

All or part of this credit can be transferred to a spouse or supporting individual. Fill out form T2201-E and submit it with the income tax of the person. The doctor must sign the form under “Particulars of Disability”. People with a permanent disability (e.g. Alzheimer Disease) only need to submit this form once to get the tax credit in future.

Employment Insurance Benefits www.servicecanada.gc.ca 1-800-206-7218 Seniors who are employed and wish to continue working after age 65 are eligible for the same Employment Insurance benefits as other workers in Canada. You must meet the eligibility criteria.

GST/HST Tax Credit www.cra.gc.ca

1-800-959-1953

To receive this benefit four times a year, an income tax return must be completed. Submit an income tax form even if you do not have to pay income tax.

Veterans Affairs Canada www.veterans.gc.ca

1-866-522-2122

Veterans Affairs Canada offers a range of services and benefits to qualified, eligible veterans (and their dependents), members and ex-members of the Armed Forces and of the RCMP. Benefits may include: • war veterans allowance - an income tested and non taxable benefit • disability pension • health care e.g. dental, glasses, hearing aids, medication, equipment, contributions toward home care • funeral and burial expenses If veteran was receiving housekeeping, home maintenance or personal care help at time of death, widow may continue receiving benefit.

PROVINCIAL BENEFITS Senior’s Supplement

1-866-866-0800 press #4, press #1 www.seniorsbc.ca/finances/security/ The Senior’s Supplement is a monthly payment provided by the Province for eligible B.C. residents also receiving the federal Old Age Security and Guaranteed Income Supplement or federal allowances. If the income level of an eligible senior’s total income falls below the level guaranteed by the province, the supplement

TPG Financial Services Inc.

We are fee-only Änancial planners who can beneÄt seniors as follows: • Provide Estate/tax planning • Assist with Eldercare needs • Assisting with preparation of tax returns

• Assist with applying for and administrating the CSIL program, which could potentially provide $1,000s of dollars in home care assistance

If you or a loved one require any of these services, please contact us at 604.988.9876 or visit our website: www.fee-only.ca

Terry Greene BBA, CFP, R.F.P.

Bachelor of Business Administration, CertiÄed Financial Planner, Registered Financial Planner

604.988.9876

13 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

is provided to make up the difference. The maximum monthly supplement will be $49.30 for single seniors and $120.50 for senior couples and is paid automatically to eligible recipients. Seniors do not have to apply.

Indigent Burial Services

604-660-3352

Funeral service costs may be paid for persons who die in BC if there are no other immediate sources of funds or assets.

ICBC Driver Discount www.icbc.com

604-661-2800

If you are 65 or over and use your motor vehicle for pleasure only, a discount of 25% is available on your basic Autoplan insurance. If you are under 65 with a disability, you may qualify for a 25% discount. Further reductions are available for those aged 65 who have a disability.

BC Sales Tax Credit www.rev.gov.bc.ca

1-800-959-8281

The Provincial government offers a sales tax credit of up to $75 per person for low income

families or individuals residing in BC on December 31 of the year for which the income tax return is submitted. The application is in your income tax return package.

Fuel Tax Rebate www.sbr.gov.bc.ca

1-877-388-4440

If you are an owner or lessee of a motor vehicle and are a person with a disability (wheelchair user, visually impaired or with a mental disability), you may be eligible for a refund of tax paid on fuel purchased for your vehicle. Registration is required (form FIN 119). After this has been accepted an application for refund will be sent to you (FIN 472).

Seniors Not Receiving Old Age Security 604-981-0125 North Shore Office: 1050 Churchill Crescent If you are 65 or over and not receiving the Old Age Security Pension or its supplement [GIS] [e.g. if you have not been in Canada for 10 years] you may be eligible for some limited assistance from the Ministry of Social Development. Eligibility is

14 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

based on sponsorship status, income, assets and shelter costs. If you receive income assistance during the sponsorship period, the sponsor is in default and the provincial government is in a legal position to pursue the debt against the sponsor.

available at your local municipal office.

City of North Vancouver North Vancouver District West Vancouver District

604-983-7316 604-990-2488 604-925-7032

COMMUNITY SUPPORT Shelter Aid for Elderly Renters [SAFER] www.bchousing.org

604-433-2218

Provides direct financial assistance to eligible residents of BC who are age 60 and over who pay rent for their homes. The amount depends on the amount of rent paid and your monthly income.

To qualify, you or your spouse need to have lived in BC for the full 12 months immediately preceding your application and meet other eligibility criteria.

Canadian Cancer Society www.cancer.ca Vancouver Regional Office:

1-888-939-3333 604-253-8470

Provides limited, short-term financial assistance towards certain cancer symptom management medications as well as travel and accommodation to cancer-related medical appointments, through a partnership with the BC Cancer Agency.

Applicants are interviewed for eligibility by an authorized CCS volunteer who conducts a confidential needs assessment.

Credit Counselling Society www.nomoredebts.org

604-527-8999

Offers confidential credit counselling, debt repayment and consolidation programs and personal budget planning. Counselling appointments are in-person or by telephone and are free, non-judgemental and solution-focused.

Nominal sliding fee scale for debt repayment programs.

Educational workshops and presentations available on credit and debt management as well as budgeting.

MUNICIPAL AND OTHER PROGRAMS

Income Tax Clinics 604-985-7138 North Shore Community Resources

Home Owner Grant www.sbr.gov.bc.ca

Trained volunteers prepare income tax returns for single people whose income does not exceed $25,000 per year or for couples whose income does not exceed $30,000 per year. Clinics operate during March and April and home visits can be arranged. Call above number for clinic locations.

1-888-355-2700

If you own your home, are 65 or older or have a disability, you are eligible for this grant, which is deducted from your property taxes. If the assessed value of the home is over a certain amount, the grant is lost regardless of age of the owner unless the owner is a low-income senior, a veteran or disabled.

Property Tax Deferment www.sbr.gov.bc.ca

604-660-2421

If you are over 55 or a widow, widower or disabled, you can arrange not to pay your taxes until your property ceases to be your principal place of residence. You must have and maintain 25% equity in the home. Interest is charged annually on the amount deferred. Applications

15 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Health & Support Services MEDICAL CLINICS (WALK-IN) Please call individual clinics for hours

Park & Tilford Medical Clinic

604-983-2442

1005 - 333 Brooksbank

North Vancouver Capilano Medical Clinic

604-988-3443

Capilano Mall, 935 Marine Drive

Lonsdale & 19th Medical Clinic

604-987-3347

108 - 1940 Lonsdale Avenue

Lower Lonsdale Medical Centre

604-980-2128

Pemberton & Marine Medical Clinic

604-986-0677

1224 Marine Drive

Shiraz Wellness Medical Clinic

604-973-0279

1 - 137 West 17 Street English, Farsi and Korean spoken

West Vancouver

230 - 150 West Esplanade

Caulfeild Village Medical Clinic

Lynn Valley Medical & Travel Clinic

220-5317 Headland Drive

604-922-1544

604-988-5389 Ocean Walk Medical Clinic

102 - 1200 Lynn Valley Road

604-925-1884

1884 Marine Drive

Mount Seymour Medical Clinic

604-904-7712

Mezzanine - 333 Seymour Boulevard (above Real Canadian Superstore)

Park Royal Medical Clinic 560 Park Royal North

Park Royal Village Medical Centre

North Vancouver Medical Clinic

604-986-3627

604-922-7390

604-922-7372

J2-925 Main Street

115 West 16 Street

PHARMALIFE PHARMACY H North Vancouver’s New Compounding Pharmacy

Specialized Diabetes Care Specialized in Compounding Medication Open 7 Days a week FREE DELIVERY •

FREE BLISTER PACKING •

20%

Seniors Discount 1st & 15th Day of Every Month

FREE MEDICATION CONSULTING

CAPILANO MALL - Marine Drive Wing, Unit 60, 935 Marine Drive, North Vancouver

Tel: 778-340-1800 Fax: 778-340-1888

16 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

PROVINCIAL HEALTH SERVICES HealthLink BC

811

A trained health service representative will answer 8-1-1 telephone calls, and where appropriate, calls will be transferred to a registered nurse, pharmacist or dietitian for further information and advice. The 8-1-1 service can provide assistance with answers to questions about a variety of health topics, help in identifying symptoms and advice on when to seek medical treatment. 8-1-1 has translation services available in over 130 languages.

Medical Services Plan 604-683-7151 Automated Service (24 hours per day, 7 days per week) www.health.gov.bc.ca/msp Offers basic medical coverage to residents of British Columbia. New residents to the province are eligible for coverage after a waiting period of the remainder of the month of arrival plus two full months.

MSP pays all medically required services of

“

We’re making lives better.

physicians and surgeons (and dental surgery if performed in a hospital). Routine eye exams are a benefit for people under the age of 18 years and for those 65 years and older.

To be covered by MSP you must apply and pay monthly premiums. If your income is low and you are a Canadian citizen or landed immigrant and have lived in Canada for the last 12 months you may be eligible to receive premium assistance.

Gold cards are automatically issued prior to your 65th birthday.

For people who receive Premium Assistance, MSP also pays the cost of a combined annual limit of 10 visits for chiropractic, massage therapy, naturopathy, physical therapy, acupuncture and non-surgical podiatry when performed by a practitioner enrolled with MSP. (MSP pays $23 for each visit, patient is responsible for any charge over and above.)

Among the services not covered by MSP are dental services (other than dental surgery performed in a hospital), eyeglasses, hearing aids and other equipment, annual or other examinations where there is no medical

It’s about caring, not just health care.

Taking Care Attentive visits, delicious meals and light housekeeping.

Enriched care Medication management and support with life’s essentials.

Vital Care Daily, live-in, nursing and end of life care.

Call today for a FREE Caring Consult. www.nursenextdoor.com • 604.961.5533 northshore@nursenextdoor.com

17 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

requirement e.g. for driving a motor vehicle or life insurance purposes, or the services of counsellors or psychologists.

If you lose your Care Card, call Seniors One-Stop (604-983-3303 or 604-925-7474) for an application for replacement.

PharmaCare 604-683-7151 www.health.gov.bc.ca/pharmacare BC’s PharmaCare Program provides assistance to pay for prescription drugs. The lower your income, the more assistance the government provides. Register by calling 604-683-7151 or online at www.health.gov.bc.ca Under Fair PharmaCare, your family is responsible for the cost of your prescription drugs until you have paid your full deductible. After reaching your deductible, PharmaCare pays the majority of eligible prescription costs and you are responsible only for a co-payment. Your copayments continue until the annual maximum based on your family’s income is reached. After that, PharmaCare pays the full amount of all eligible prescription costs.

The monthly deductible payment option allows you to spread the cost of the deductible over the full year. This option benefits families who have high prescription costs by allowing them to distribute their prescription drug costs over the course of the year and receive PharmaCare assistance with all eligible prescription costs.

health services in the geographic areas ranging from the Central Coastal and Bella Coola Valley through the Sea to Sky and Sunshine Coast, the North Shore, Vancouver and Richmond.

Telephone listings for the various services and locations operated by VCH can be found in the blue pages of the Telephone Directory.

Some services have been listed below for your convenience.

Acute Care Lions Gate Hospital

604-988-3131

231 East 15th Street, North Vancouver

Discharge Planning Contact the head nurse on the particular ward Emergency Department

604-984-5799

Emergency Department Social Worker

604-984-5855

Counselling and support for patients and their families in dealing with illness.

Palliative Care Program

604-984-3743

Physical care and emotional support for terminally ill patients and their families.

Patient Information

604-988-3131

Rehabilitative Services

604-984-5809

Support for patients and their families dealing with communication disorders, occupational therapy and physiotherapy needs.

VANCOUVER COASTAL HEALTH www.vch.ca

Social Work

Vancouver Coastal Health is responsible for planning, funding, coordinating and delivering

604-984-5810

Don’t replace your transmission. Replace your transmission fluid.

Come into Mister Transmission now and get a 21-point Multi-Check inspection, road test and fluid service. *

OFFER APPLIES TO MOST VEHICLES. SOME RESTRICTIONS APPLY. CALL FOR DETAILS.

(604) 984-0371 890 WEST 15TH STREET NORTH VANCOUVER

www.mister transmission.com

18 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Home and Community Health Services A wide range of community-based, supportive health care services are available to persons with health problems and disabilities who need support and assistance. Services include assessment, individual service delivery plan, coordination of health services and referral to appropriate community resources. Services are provided in community health centres, patient’s homes, in the community and in residential facilities

Access to Home Care Services

604-986-7111

Home Care is a supportive service that is designed to supplement, rather than replace, the efforts of individuals to care for themselves at home with assistance of family, friends and community. Services include monitoring of nutritional needs, assisting with activities of daily living such as bathing, dressing, mobility and transfers, safe medication management, prevention of falls, respite for caregivers, and socialization in the community.

Home Care Services are subsidized services that are available for eligible clients who are living at home and have acute, chronic, palliative or rehabilitative health care needs.

A referral to the home care program can be made by anyone and you are eligible for service if you are a non-sponsored Canadian citizen or permanent resident, have lived in British Columbia for the previous 3 months and are 19 years of age or older. After referral you may be visited in your home by a care coordinator who will assess your needs and identify the type and amount of service required.

All Nursing Services Foot Care by Nurse Live-in Caregiver Meal Preparation

If you choose to hire a caregiver privately be sure to check references. Many of these individuals and agencies are skilled and caring. However, it is a sensible precaution to look into the background of those who will have access to your home.

Abuse & Neglect Program 604-904-6200 (Mon. to Fri. 9:00 am - 4:30 pm) This Program receives reports, provides consultation, and coordinates responses to adults who are abused, neglected or self-neglected.

These people may be unable to seek support and assistance on their own due to restraint, physical or mental limitation or illness, disease, injury or other conditions that affect their ability to make decisions about the abuse and neglect.

Referrals to this Program will be responded to in accordance with the Adult Guardianship Act. Referrals may come from professionals or community members. Referral sources are kept confidential.

ADULT DAY CENTRES North Vancouver West Vancouver

604-904-6231

990-22nd Street Admission to Margaret Fulton and West Vancouver ADC is arranged by calling North Shore Home & Community Health Services at 604-9867111.

This program operates 5 days a week at both sites and offers nursing supervision, monitoring of members’ health, personal assistance, recreation activities and a nutritious lunch. A Community

Housekeeping Personal Care Companionship and more...

Veterans Accepted • ICBC Claims Accepted

For a FREE assessment call 604-945-5005 www.safecarehomesupport.ca

604-904-3550

Margaret Fulton Centre, 1601 Forbes Avenue

A+Member

19 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Bathing Program is available at Margaret Fulton Centre. Transportation is available to both sites.

that is staffed at all times by a bathing program assistant. No charge to eligible clients.

ASSISTED LIVING

COMMUNITY CARE FACILITIES

Includes rental accommodation, hospitality services, as well as personal care services to individuals in need. If you are living alone, isolated, and need help with meals and personal care, this may be an option for you.

There are three subsidized Assisted Living units on the North Shore: Cedar Gardens and Churchill House in North Vancouver and Kiwanis Manor in West Vancouver.

Access to subsidized Assisted Living is through Community Health Services at 604-986-7111.

Churchill House and Amica at West Vancouver offer private pay Assisted Living. Call each property for pricing information.

Admission to a subsidized residential facility is made on a prioritized basis using a standardized assessment process. Contact Intake (604-983-6740) or your case manager at North Shore Home & Community Health Services (604-986-7111).

Admission procedure does not apply to nonsubsidized care facilities.

To qualify for residence in a subsidized Care Facility: • The client must require 24 hour supervision and continuous professional care. • The client’s degree of risk is not manageable within available community resources and services (including supportive living environment). • The client has agreed to accept admission into a facility, and to occupy the first available, appropriate bed within 48 hours of being advised.

Community Bathing Program

604-904-3550

The Community Bathing Program provides eligible seniors and others with disabling chronic care problems, access to a bath once a week in a well equipped, suitably private environment

Welcome to Lynn Valley Care Centre Lynn Valley Care Centre A Community ITES

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LYNN VALLEY CARE CENTRE is proud of its reputation for providing quality care to seniors on the North Shore for over 50 years. We oer subsidized and private pay intermediate, extended, respite, convalescence and palliative care beds.

Nestled in the North Shore Mountains, we oer private pay care rooms and suites with spectacular oor to ceiling views.

ALL INCLUSIVE PRICING FOR ALL LEVELS OF CARE t IPVS OVSTJOH DBre t Bedrooms wiUI ensuite batIroom and XIeeMDIair accessible sIowers t -JWJOH room witI Tmall kitcIenette (Suites only) t All meals provided and assisted eatinH if necessary t Daily IousekeepiOH BOE laundry t Green BVJMEJOH UeDIOPMPHy utilizinH GeoUIermal, Solar EOFSHy, and a rain water retention system To arraOHe a tour please call PIone: 1 or Email: LeslieCymet@nspI.ca

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20 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

North Vancouver: Cedarview Lodge

COMMUNITY HEALTH CENTRES 604-904-6400

1200 Cedar Village Close, V7J 3P3

Evergreen House

604-988-3131

231 East 15th Street, V7L 2L7

Kiwanis Care Centre

604-924-8300

2444 Burr Place, V7H 3A5

Lynn Valley Care Centre

604-988-4181

(private & subsidized beds available) 1070 Lynn Valley Road, V7J 1Z8

Sunrise of Lynn Valley

604-904-1226

(private) 980 Lynn Valley Road, V7J 3V7

West Vancouver: Capilano Care Centre

604-926-6856

604-922-7616

604-922-9394

(private & subsidized beds) 725 Inglewood Avenue, V7T 1X5

West Vancouver Care Centre 1675 - 27th Street, V7V 4K9

604-925-1247

604-904-6450

Parkgate Community Centre, 2nd floor, 3625 Banff Court, North Vancouver, V7H 2Z8 Serves the residents who live east of Lynn Creek.

Central Community Health Centre

604-986-7111 or 604-983-6700

5th floor, 132 West Esplanade North Vancouver, V7M 1A2 Serves the residents who live north and south of the Upper Levels Highway between the Capilano River and Lynn Creek.

604-904-6200

2121 Marine Drive, West Vancouver, V7V 4Y2 Serves the residents who live in West Vancouver, Lions Bay, and Bowen Island.

Chronic Disease Education Centre

(private) 2095 Marine Drive, V7V 4V5

Inglewood Care Centre

East Community Health Centre

West Community Health Centre

525 Clyde Avenue, V7T 1C4

Hollyburn House

There are interdisciplinary community health teams to provide the public with primary health care services.

604-984-5752

Provides diabetes education program, nutritional counselling and footcare program. Clients must be referred by their doctor. Located at the West Vancouver Community Health Centre.

Dietitian

604-983-6700

Nutritional assessment and counselling can be provided from the local health department.

Over 70 different activities and services for local seniors Inspiring and enhancing the well-being of adults 55 plus

144 East 22nd Street North Vancouver 604-980-2474 www.silverharbourcentre.com Catch the Seniors Go Bus to local activities.

Call 778-230-1852 to request a ride.

• Fitness • Indoor Sports • Performing Arts • Visual Arts • Card & Table Games • Languages • Computers • Informative Workshops • Special Events • Lunches • Legal Advice • Bus Trips • Transportation • Volunteering

21 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

You may also talk to a Dietician at HealthLinkBC (call 8-1-1).

Geriatric Outreach Program

604-904-6200

Provides in-home specialized assessment and treatment of community-dwelling, frail adults aged 65+ who have multiple, complex problems that threaten their health and independence.

Helps caregivers plan for the care of the older adult who needs assistance. Referrals can be made by a doctor or community health team member. The program serves seniors living on the North Shore from Lions Bay to Deep Cove.

Home Care Services

604-986-7111

Services can be provided through the North Shore Home assessment process or purchased privately.

See Access to Home Care Services.

Health & Home Care Society of BC

604-327-9525

Family Respite Centre, 2711 East 49 Avenue, Vancouver Provides respite beds that can be accessed by North Shore residents.

Home Care Nursing

Immunization The local health department provides free flu clinics every fall for seniors and administers adult, non-travel immunization throughout the year. Call your Community Health Centre for information.

North Shore Hospice

604-983-6700

604-986-7111

Physiotherapy and Occupational Therapy services are provided to homebound and/or those that require comprehensive Home Management

Maybe it’s time to get your hearing checked...

HEARING AIDS

2 WEEK

FREE TRIAL + Price Match Guarantee

Hearing loss affects one in two people over the age of 50.

Book a complimentary hearing screening today and try hearing aids for two weeks at no cost, and no obligation.*

Exclusivve discounts available Exclusive to our national partners.

connecthearing.ca

403 - 145 East 13th St. 114 - 2419 Bellevue Ave.

604-904-6200

Psychiatric assessment & treatment for older adults who may require outreach services.

Also provides consultation & support to service providers and/or caregivers. Specifically for those with a cognitive or progressive memory disorder with associated psychiatric and/or behaviour management problems; a recently developed serious mental illness & physical or functional decline; a severe & persistent mental illness with cognitive, physical or functional decline; or a mental illness co-occurring with misuse of alcohol, medications or other drugs.

DOES EVERYONE MUMBLE?

North Vancouver West Vancouver

604-904-6178

319 East 14 Street, North Vancouver Provides care for patients with a prognosis of 3 months or less and who are registered with the North Shore Palliative Program. The hospice has 15 single resident rooms. Also provides a palliative day program for non-residents. Referral needed by Physician or Community Health Nurse.

Older Adult Mental Health Team

This program provides assessment, direct nursing care, support and service co-ordination to clients in their homes. Focus is on client goals for health, client independence and autonomy.

Home Rehabilitation Services

Safety Assessment. Promotes and maintains a client’s optimal functional independence in a safe home environment and will help determine the need for specific medical equipment and supplies.

Call Seniors’ One Stop (604-983-3303) for private physiotherapists who make home visits.

604.985.5552 604.926.9424

DVA, WCB accepted.

* Registered under the College of Speech and Hearing Health Professionals of BC. No fees and no purchase necessary. Complimentary Hearing Screenings are only applicable for customers over 50 years of age. See clinic for details.

22 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

OASIS Program http://oasis.vch.ca

604-904-6177

#241 - 2121 Marine Drive, West Vancouver The OsteoArthritis Service Integration System is an assessment, education and referral program that helps people with osteoarthritis self-manage their condition and access support services at any stage of the disease. The interdisciplinary team is made up of physiotherapists, occupational therapists, nurse clinicians and dieticians who assess the client’s needs, develop an action plan and assist in accessing support services.

Respite Program

604-986-7111

Respite is available to caregivers of clients who are registered with the Home Care Services program. Respite may be provided in the home or by the client attending an Adult Day Centre.

Subsidized respite beds, located in community care facilities, are available for longer periods of time and are accessed through the case manager.

In addition, Amica at West Vancouver, Hollyburn House, Lynn Valley Care Centre and Sunrise of Lynn Valley provide private respite beds that may

be accessed by contacting the facility.

The Health & Home Care Society in Vancouver also has respite beds that can be accessed by North Shore residents. 604-327-9525

HEALTH AND SUPPORT Alano Club of the North Shore www.northshorealano.com

604-987-4141

176 East 2nd Street, North Vancouver, V7L 1C3 Provides a safe, clean and alcohol free environment for recovery groups.

Alcohol and Drug Addiction Program - “Stepping Stones”

604-904-6180

Stepping Stones Concurrent Disorders Service, located in West Vancouver, is designed to support people struggling with problematic substance use and/or mental health issues.

Alcohol and Drug Information and Referral Service 604-660-9382

Selling Homes for over 30 years ~ www.JudiWhyte.com Judi Whyte RI Inaugural Professional Excellence Award Real Estate Board of Greater Vancouver

Cell: 604.868.9812 Email: judiwhyte@telus.net

Robbi-Layne Robertson Cell: 604.351.9417 Email: robbilaynerobertson@gmail.com

Call us for real estate advice and service you can trust.

Prudential Sussex Realty 2397 Marine Drive, West Vancouver, BC V7V 1K9

23 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Certified information and referral specialists provide information on and referral to a variety of resources including counseling services, detox centres, residential treatment centres and selfhelp groups.

Assistance may have charges waived by calling 1-800-665-7199. When an ambulance is called to a residence, care facility or patient’s place of employment and transportation is not required or is refused, a response fee of $50 is charged.

Alzheimer Society of BC Resource Centre 604-984-8348 (North Shore & Sunshine Coast) www.alzheimerbc.org

BC Balance and Dizziness Disorders Society 604-878-8383 www.balanceanddizziness.org

148 East 2nd Street, North Vancouver, V7L 1C3 Provides support for persons diagnosed with dementia, their families and caregivers. Call for meeting times and locations for early stage and caregiver support groups and workshops.

Arthritis Answers Line

604-875-5051

Trained volunteers provide general information, emotional support, assistance to locate community resources and guidance to access the health care system.

Arthritis Society www.arthritis.ca

604-714-5550

Provides information and support for persons with balance, dizziness and all vestibular disorders. The Society sponsors talks by professionals, compiles lists of support and information resources and holds meetings every two months in Vancouver.

Canadian National Institute for the Blind (CNIB) www.cnib.ca

604-431-2121

Works with people experiencing any degree of low vision. Help includes counselling, rehabilitation, teaching, orientation and mobility adjustments. Call CNIB Intake Services for information.

Provides information, education and social support for those with arthritis.

North Shore Disability Resource Centre www.nsdrc.org

BC Ambulance Service (non-emergency number)

Provides disability-specific information and referral services, resource materials, personal advocacy and public education for people with disabilities and the community. Assists with claims for CPP and Provincial Disability.

604-872-5151

The cost of transporting a BC resident, (covered

by MSP), by ambulance is subsidized by the Province of British Columbia. Where an emergency medical problem requires that you be transported by ambulance, you will be billed a user fee of $80. Those receiving MSP Premium

North Shore Schizophrenia Society

604-985-5371

604-926-0856

Age is a state of fitness.

Learn to live well with arthritis and osteoporosis.

My Source Fitness Centre Ltd. specializes in fitness training and fall prevention for those living with arthritis and osteoporosis.

We offer fitness classes and personal training as well as balance, fitness, and lifestyle assessments.

Join us today and start living your healthier lifestyle.

Fitness Centre Ltd.

604-805-7727

www.mysourcefitness.ca

24 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

www.northshoreschizophrenia.org The support centre offers information on all major mental illnesses as well as personal support to family members.

North Shore Stroke Recovery Centre www.nssrc.org

778-340-5803

The Recovery Centre is a support group for stroke survivors and their families. Activities offered are speech therapy, exercises, music therapy, caregiver support meetings, outings and games. Services available in North and West Vancouver.

Osteoporosis Society of B.C. North Shore Chapter www.osteoporosis.ca

604-987-9395

Lectures and presentations about osteoporosis, and support groups for those with the condition.

Call for details on meeting times and location.

Parkinson Society, British Columbia www.parkinson.bc.ca

604-662-3240

Group provides social time to exchange experiences and ideas for patients, family and friends. Monthly meetings are held on the 2nd Wednesday of each month from 1:30 pm - 3:00 pm at Highlands United Church, 3255 Edgemont Blvd., North Vancouver

COUNSELLING & SUPPORT Canadian Hard of Hearing Association – North Shore Branch 604-926-5222 www.chha-nsb.com

Provides support and information for the public through presentations and social programs.

Association works closely with other community groups to promote the installation of appropriate equipment in public places. Regular meetings on the North Shore, “Sound Advice” workshop and educational presentations.

Cancer Connection (Canadian Cancer Society) www.cancer.ca

1-888-939-3333

Wherever you are in BC or Yukon, support from trained Cancer Connection volunteers is available to any adult with cancer.

Caregiver Support Program

604-982-3320

For those who provide emotional or practical support to an adult friend or family member.

Learn how to access health care and community services , take the time to care for yourself, and increase your confidence in your caregiving skills.

Join us in an atmosphere where it is okay to discuss the challenges and positive experiences of caregiving.

Counselling Clinicians www.bc-counsellors.org

1-800-909-6303

The BC Association of Clinical Counsellors has a referral system accessible by phone or internet.

Family Services of the North Shore www.familyservices.bc.ca

604-988-5281

Clinical Counselling Services available to children, youth, adults – including seniors, couples and families who wish to make positive changes in their lives. Fees charged on a sliding scale.

Live well in your own home Helping seniors to be independent, healthy and happy in their homes.

Companionship • In-Home Support • Personal Care and Assistance Member of SOS – Serving Our Seniors on the North Shore

778-990-8315 www.daughterforaday.ca

25 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Grief Recovery (North Shore)

604-979-1600

Program of education and group discussion offered over a six week time period. On-going support group may follow the initial program depending on the need of the participants.

Evening meetings are offered at various times throughout the year. There is a registration fee, however if there is financial need, subsidies are available.

Hamrahan Iranian Seniors Peer Support

604-987-8138

Group and individual support with trained volunteers who speak Farsi and understand the cultural values and beliefs. This provides emotional support and connection to resources and community programs.

Living Systems Counselling www.livingsystems.ca

604-926-5496

Offers Bowen Family Systems Therapy to couples and families experiencing difficulty adjusting to some aspect of life. Fees charged on a sliding scale.

Patient and Family Counselling Services of the North Shore Palliative and Supportive Care Program 604-988-3131 ext. 4701 Provides free counselling to patients and family members or care givers connected to the North Shore Palliative and Supportive Care Program of Lions Gate Hospital, which also includes the North Shore Hospice. Family members can also receive bereavement services up to one year following the loss of their loved one. Bereavement services include: one-on-one counselling for children and adults, Grief Relaxation Group and a Walking Group.

Self-Management Programs 604-940-1273 Toll Free: 1-866-902-3767 www.selfmanagementbc.ca Free 6 week programs that provide practical suggestions to help overcome everyday obstacles to people with chronic health conditions by providing tools, tips and strategies to help you get more out of life. Program also provided online. Programs are also available that address Chronic Conditions, Chronic Pain, Diabetes and Arthritis/Fibromyalgia, as well as “A Matter of Balance” for those who have concerns about falls, and “Active Choices,” a personal telephone support program to encourage regular physical activity.

Seniors Peer Support 604-987-8138 ext. 211 Trained volunteers meet on a one-to-one basis with North Shore seniors to address challenges in relation to aging, relocation, loneliness, bereavement, retirement, relationships, etc.

Confidential emotional support is free of charge.

Languages spoken include English, and Farsi, with access to Spanish and German. Regional member of Seniors Peer Counselling BC.

MEDICAL EQUIPMENT AND SUPPLIES Adaptive Clothing

604-983-3303 or 604-925-7474

For a list of adaptive clothing suppliers call Seniors’ One Stop Information at the numbers above.

Moving can be a very stressful experience…

Let Transitions put our experience to work for you!

We oversee and co-ordinate every aspect of your move including:

• Assist in packing and sorting • Hire and supervise movers

• Find a second life for unwanted items • Organize and set up new residence

For a no obligation, free consultation, call Scott Morrison at 604.209.4241

w w w.tra n sitio n s-b c .co m

604.209.4241

R E D U C E . R E U S E . R EC YC LE

26 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Over [HCO]. Telus Relay Service offers free local calling. Registered special needs customers have access to significant long distance savings.

Aids to Independent Living 604-709-6600 A Canadian Red Cross Society Program www.redcross.ca Lends equipment including larger items such as power wheelchairs, scooters and lifts. Financial guidelines that consider both monthly income and savings are taken into account. A referral is needed from your community health care manager, and there is a financial eligibility test.

Capilano Community Services Society–Red Cross Health Equipment Loan Service www.capservices.ca

Voice to TTY TTY to Voice TTY to TTY

Western Institute for the Deaf and Hard of Hearing 604-736-7391 www.widhh.com Communication Aids Department and Showroom provides information, a hands-on display and rentals of assistive listening devices, signaling devices, telephone and television devices and TTYs. Offers “Lend-An-Ear” Loaner Hearing Aid program, providing reconditioned hearing aids at nominal cost to individuals.

Also offers a full service hearing clinic including hearing tests, evaluation and sales of new digital hearing aids, and speech reading classes.

Employment counselling services also available.

604-988-7115

Lends medical equipment, wheelchairs etc. for up to three months free of charge. Depends on availability. Must have a note from a professional stating type and/or size of equipment needed.

Telus Relay Service Assistance

1-800-855-0511 711 1-800-855-1155

1-800-855-0511

The Telus Relay Service provides specially trained operators to relay conversations by teletypewriter [TTY], Voice Carry Over [VCO] or Hearing Carry

Wills, Estates & Trusts Effective planning for the future If you die with no valid will, your spouse, partner or children may receive less than you wish. Without a valid will to indicate your wishes, the court steps in and your property will be distributed according to provincial laws.

We assist you to plan your estate, to build and preserve your wealth, and to ensure your family and property are protected.

For estates of all sizes, we provide expert advice tailored to your needs. If a loved one has passed away, we can also assist you in administering their estate or trust.

Ratcliff & Company Lawyers

LLP

Peter Bonny Lawyer

#500 - 221 West Esplanade, North Vancouver

604.988.5201 www.ratcliff.com

27 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Housing HOUSING FOR SENIORS

Kiwanis Lynn Manor

The following is a listing of housing for seniors on the North Shore which rent for less than market value. BC Housing units rent for 30% of household income; other housing providers have their own criteria for setting rental rates.

Separate applications need to be made to each housing provider.

Housing placements are based on a variety of criteria so it is difficult to predict how long an applicant will wait. Different housing providers have different criteria. Some complexes accept those aged 55 on a fixed income, low income or disability pension. Others will only accept persons aged 65 and over.

Call Seniors’ One-Stop Information Line at 604983-3303 or 604-925-7474 for a detailed brochure.

2555 Whitely Court

604-874-8105

604-433-2218

(BC Housing application) 1551 Bridgman Avenue

Kiwanis Carneby Place

604-984-9166

1480 St. Andrews Avenue

Kiwanis Towers

604-984-9166

170 West 2nd Street

Legion Towers

604-904-8896

121 West 15th Street

Lions Manor (Deep Cove)

604-929-9499

4290 Naughton Avenue

Quay View Housing

604-984-9321

150 West 2nd Street

604-904-4400

1335 East 27th Street

245 East 3rd Street

**Capilano House

Kiwanis St. Andrews

Silver Lynn Apartments

North Vancouver Anavets

604-984-9166

**Twin Towers

604-433-2218

(BC Housing application) 172 East 2nd Street

Zajac Norgate House

604-983-6629

1280 West 16th Street

604-984-9166

1215 St. Georges Avenue

Want to learn more about computers and the Internet?

Attend one of our free workshops!

Call or visit any of our branches for workshop dates and times.

Lynn Valley Main Library 1277 Lynn Valley Road 604-984-0286

www.nvdpl.ca

Capilano Branch 3045 Highland Blvd.

604-987-4471

Parkgate Branch 3675 Banff Crt. 604-929-3727

28 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

604-926-0102

development collectively and pay a monthly housing charge for units from the cooperative.

An initial share must be purchased. For a list of cooperative developments call the above number or Seniors’ One Stop Information Line at 604-9833303 or 604-925-7474.

604-926-0102

Home Adaptations for Independence Program (HAFI) www.bchousing.org 604-646-7055

West Vancouver Capilano Tower

604-922-5220

1475 Esquimalt Avenue

Kiwanis Court 2151 Gordon Avenue

Kiwanis Manor 959 21st Street

Kiwanis Seniors Housing

604-926-0102

2195 Haywood Avenue

**Klahanee Park

604-433-2218

(BC Housing application) 380 Klahanie Court

Libby Lodge

604-433-2218

(BC Housing application) 6645 Nelson Avenue

**Sunnyside Manor

604-433-2218

(BC Housing application) 1495 Esquimalt Avenue **a single application can be used for any/all of these residences.

Financial assistance to help low income seniors and people with disabilities modify their home environment to enable them to continue to live independently. Adaptations include items such as handrails, ramps, walk-in showers, bathtub grab bars and seats. Assistance up to $20,000 in the form of a grant or forgivable loan is available for home owners and renters who meet the eligibility requirements.

Residential Tenancy Branch www.rto.gov.bc.ca

A provincial government agency that provides information to landlords and tenants about their rights and responsibilities. The branch also helps to resolve disputes related to tenancy, such as claims for damages to premises, return of security deposits or disputing an eviction notice.

Senior Citizen’s Repair Service

HOUSING PROGRAMS AND SERVICES Assisted Living – See page 19.

Cooperative Housing Federation of BC www.chf.bc.ca

604-879-5111

Members own the cooperative housing

604-660-1020

604-529-1100

Provides low cost, minor house repairs and maintenance to seniors and people with a disability living on fixed incomes in their own homes.

Hours: Monday to Friday 9:00 am to noon.

Plumbers, handymen, electricians, painters, wallpaper hangers, carpenters, gas fitters, yard work, ceramic tiles.

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Products that Simplify Life – Call for Personal Assistance W W W. S E L F C A R E H O M E . CO M VANCOUVER t NORTH VANCOUVER t SECHELT t SURREY t

29 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

your application. The amount of subsidy you receive depends on the amount of your rent and on your monthly income.

Seniors’ Supportive Housing

Seniors at Housing Risk Outreach Program

604-987-8211

Provides assistance in finding housing for seniors who are homeless or at imminent risk of homelessness.

Seniors Services Society 604-520-6621 www.seniorsservicessociety.ca Provides information on housing options for seniors in the Lower Mainland and outreach support to those seniors who are homeless or at risk of homelessness across the Lower Mainland.

Shelter Aid for Elderly Renters (SAFER) www.bchousing.org

Private pay rental Supportive Housing is offered at The Summerhill and Churchill House in North Vancouver, and at Amica and Hollyburn House in West Vancouver.

A subsidized Senior’s Supported Housing Program is offered to residents of Twin Towers & Anavets in North Vancouver, and Sunnyside Manor in West Vancouver by Vancouver Coastal Health. A Coordinator facilitates programs such as meals, chair exercises, yoga, nurse’s clinic, podiatry, health promotion presentations, brain fitness and monthly newsletters, and provides information and support for residents.

Tenant Information Line (TRAC) www.tenants.bc.ca 604-255-0546 Non-profit which provides information on tenants’ rights in the areas of evictions, repairs, security deposits, rent increases, and arbitration hearings.

604-433-2218

The SAFER program helps make rents affordable for BC seniors with low or moderate incomes.

SAFER provides direct financial assistance to eligible residents of BC aged 60 or over who pay rent for their homes. You must have lived in BC for the full 12 months immediately preceding

Do you want to downsize?

Come in and choose your size colour fabric.

SOFAS • LOVESEATS • OCCASIONAL CHAIRS • OTTOMANS • SOFA BEDS • FABRICS • LEATHERS

The store that friends tell friends about! Celebrating 14 years on the North Shore.

1405 Pemberton Avenue • NORTH VANCOUVER • 604.988.8271 Monday - Saturday 9:30-5:30 • Sundays & Holidays 12:00-5:00 L A N G L E Y • CO Q U I T L A M • N A N A I M O • V I C TO R I A • N O R T H VA N CO U V E R

30 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Information Services BC211 www.bc211.ca

211

Provides 24 hour/7 days a week information about community, social and government services in BC, as well as access to the Red Book Online (a searchable database).

BC Centre for Elder Advocacy & Support (BCCEAS) www.bcceas.ca

older adults age 50+ who are victims of abuse or crime.

Seniors Reaching out to Seniors Program Offers free workshops on financial literacy and elder abuse.

Elder Law Clinic Offers free legal services to older adults age 55+ who are eligible.

604-437-1940

370 - 1199 Pender Street, Vancouver Seniors Advocacy and Information Line Provides support, information and referrals to callers.

Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on residential tenancy issues and access to government pensions.

Victim Services Program Provides information, support and referrals to

BC Health & Seniors Information Line

1-800-465-4911

A provincial information and referral service to assist people in finding services such as Medical Services Plan, Vital Statistics, Services to the Disabled, Mental Health Services or Public Health Units.

Hours: Mon. to Fri. 8:30 am to 4:30 pm

Cruising—your home Cruising—your away from home Our expert advice will make your travelling experiences easy!

Earn and redeem Aeroplan points on all your cruises

Your cruise vacation specialists 2434 Marine Drive, West Vancouver 604 926 0029 www.cruiseshipcenters.ca/westvancouver 110 West Esplanade, North Vancouver 604 985 7447 www.cruiseshipcenters.ca/northvancouver

31 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

BC HealthGuide Handbook www.healthlinkbc.ca The BC HealthGuide Handbook answers your questions about more than 190 health concerns and includes information on prevention, home treatment, emergencies, when to call a health professional and healthy lifestyle choices.

HealthLink BC

811

Call to talk to a registered nurse, pharmacist or dietician for help with any health concern, any time of the day or night. Learn when you can treat a problem safely at home, or when you need to see a doctor, or go to the emergency room. The service is available for those who are deaf or hearing impaired at 711.

Information North Shore www.nscr.bc.ca

604-985-7138

201-935 Marine Drive (2nd floor, Capilano Mall), North Vancouver, V7P 1S3 Provides drop-in and telephone information and referral to community services on the North Shore and the Lower Mainland. Publishes the Green Book, a directory of North Shore agencies, organizations and services. A wide variety of free brochures are available.

Also offers tax return preparation service for low income residents.

Lionsview Seniors Planning Society 604-985-3852 www.lionsviewseniorsplanning.com 600 West Queens Road, North Vancouver, V7N 2L3 Acts as a strong voice for seniors on the North Shore through research, planning and education.

Promotes the participation of seniors in the ongoing coordinated planning and delivery of health, social and other activities that affect their quality of life on the North Shore. Lionsview hosts the Services to Seniors Coalition and the Seniors Planning Table for the North Shore.

North Shore Women’s Centre www.northshorewomen.ca

604-984-6009

131 East 2nd Street, North Vancouver Provides confidential, free information and referrals to a variety of services. Has a drop-in centre, a legal clinic, a resource library with resources on topics of interest to women, public access computers, and offers support groups and workshops throughout the year.

Seniors’ One Stop Information Line www.nscr.bc.ca

604-983-3303 Also: 604-925-7474

Provides information about and referral to North Shore services such as health, transportation, housing, financial, legal, recreation, education and volunteer opportunities.

Hours: Monday to Friday 9:00 am to 3:00 pm.

Volunteers are in the office for two to four hours each day, and will return voicemails within 24 hours if not available.

Service BC Hearing Impaired (TTY): www.servicebc.gov.bc.ca

604-660-2421 604-775-0303

Can assist you in contacting a provincial government program, service or person. If the government number you have to call is long distance, and within BC the operator will put you through free of charge.

Hours: Mon. to Fri., 7:30 am to 5:00 pm

Service Canada Hearing Impaired (TTY): www.servicecanada.gc.ca

1-800-622-6232 1-800-926-9105

Callers can inquire about pension benefits, how to apply for the HST/GST credit or a social insurance number, get informaiton about passport applications and taxes, locate their Member of Parliament and get general information about federal government programs and services.

32 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Meal Programs & Shopping Food Bank – North Shore (NS Neighbourhood House)

604-987-8138

John Braithwaite Community Centre

604-982-8300

225 East 2nd Street, North Vancouver Provides emergency food aid on Wednesdays 11:30 am to 1:00 pm (except Wednesdays when Income Assistance cheques are issued). Free soup served at 10:30 am on these days. Proof of residency is required.

145 West 1st Street, North Vancouver Soup and sandwiches served on Wednesdays, and hot meals on Fridays, 11:45 am-1:00 pm.

Cost is $6.00.

Harvest Project www.harvestproject.org

275 21st Street, West Vancouver Tuesday Bridge and Luncheon at 12:00 noon and Wednesday activities and Luncheon at 12:00 noon.

North Shore Volunteers for Seniors

604-983-9488

1073 Roosevelt Crescent, North Vancouver Provides food, clothing and client care services for those at risk of homelessness. Focus is to work with clients to set goals, direct them to appropriate support services and assist in rebuilding their lives.

Nutrition Counselling

Parkgate Community Centre

604-983-6700

Silver Harbour Seniors’ Activity Centre

604-904-6483

A three course hot meal is offered at a number of North Vancouver locations on various days of the week at 5:00 pm for only $6.00.

604-985-0408

1044 St. Georges Avenue, North Vancouver Free community lunch Thursdays at noon.

HOT MEALS IN THE COMMUNITY Congregate Meal Program “Diners’ Club”

604-983-6350

3625 Banff Court, North Vancouver Soup & sandwich Mon. & Wed. 11:30 am to 1:00 pm. Cost is $5.00.

St. Andrews United Church

Nutritional assessment and counselling can be provided by the local health department.

Another source of information is HealthLinkBC at 8-1-1.

604-922-1575

604-980-2474

144 East 22nd Street, North Vancouver Full course, hot meal available Mon. to Fri. 11:45 am to 1:00 pm. Light refreshments available Mon. to Fri. 9:30 am to 2:30 pm.

Protect your health, at any age.

We’re here for you and your family.

Park & Tilford

Pemberton & Marine

Lynn Valley Medical & Travel Clinic

Medical Treatment Centre Medical Clinic Inc. 1005-333 Brooksbank 1224 Marine Drive North Vancouver

North Vancouver

102-1200 Lynn Valley Rd.

604.983.2442

604.986.0677

604.988.5389

North Vancouver

Mon-Fri 9am-9pm • Sat-Sun 9am-6pm Mon-Fri 9am-9pm • Sat-Sun 9am-1pm Mon-Fri 8am-7pm • Sat-Sun 9am-6pm

33 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

West Vancouver Seniors’ Activity Centre

Marketplace IGA 604-925-7280

695 21st Street, West Vancouver Cafeteria open: Monday to Friday, 9:00 am to 3:30 pm Saturday & Sunday: 10:00 am to 2:00 pm Dinner: Thursday 5:00 pm to 7:00 pm Hot lunches everyday 11:30 am to 1:30 pm

MEALS AT HOME

604-985-4431

150 West Esplanade, North Vancouver Orders taken: Wednesdays 8:00 am to 10:00 am.

Same day delivery.

Queensdale Market

604-987-6644

3030 Lonsdale Avenue, North Vancouver Orders taken: Tuesdays and Wednesdays 9:00 am to noon. Same day delivery.

Shopping 4 Neighbours

Meals on Wheels

604-922-3414

A volunteer service which delivers meals to ill, disabled, or elderly North Shore residents who are unable to prepare nutritious meals for themselves.

Meals are delivered Mondays, Wednesdays and Fridays between 11:30 am and 1:00 pm.

Office Hours: Mon., Wed., Fri., 8:30 am to 1:00 pm.

Salvation Army: New Hope Cuisine 604-988-7225 www.northshoresalvationarmy.com 105 West 12th Street, North Vancouver Frozen full course meals are available to be picked up Monday to Friday. The cost is $3.50. Call ahead to order or drop in. Delivery available.

Call Seniors’ One Stop at 604-983-3303 for a list of private companies that deliver.

Volunteer will call clients to take orders.

Registration required. Shopping done at the Queensdale Market, 3030 Lonsdale Avenue, North Vancouver. Orders taken: Tuesday for delivery Wednesday.

Thrifty Foods Sendial Program

North Vancouver Deliveries

Personalized Dementia Solutions

1-800-667-8280

845 Marine Drive, North Vancouver To register call the above number or visit www. thriftyfoods.com

West Vancouver Deliveries Marketplace IGA (West Vancouver)

604-913-3056

Orders taken: Monday & Thursday 8:30 am to 11:00 am. Same day delivery.

Safeway (West Vancouver)

SHOP BY PHONE

604-990-9026

604-913-0430

Orders taken: Tuesdays and Thursdays 9:30 am to noon. Same day delivery.

North and West Vancouver Deliveries (from Deep Cove to Lions Bay)

Seeing a Loved One Struggle With Dementia is Heartbreaking

Alzheimer’s has taken a lot from your family.

Don’t let it take your loved one away from their home too.

There are solutions. We can help.

You Don’t Have To Journey Alone.

Karen Tyrell, CDP Dementia Consultant & Educator

DementiaSolutions@gmail.com www.DementiaSolutions.ca

Member of SOS Serving Our Seniors on the North Shore

For A Free Consultation Call

(778) 789 -1496

34 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Stong’s Express www.stongs.com

604-630-3154

Orders taken by noon the day before delivery.

Delivery to the North Shore on Tuesdays, Wednesdays and Saturdays.

Dairyland Foods www.morethanmilk.ca

604-421-4663

Offer a wide variety of products including dairy, coffee/tea, bread, bacon, cookies, soap, organic food, pet food and more. Orders taken: Monday to Friday, 8:00 am to 3:00 pm. Delivery one/week depending on neighbourhood.

• Grocery shopping is done in combination with other programs such as friendly visiting, walking program, neighbourhood coffee groups, or medical appointments.

• “Shopping with Doris” – North Van clients who need an escort are accompanied door to door for grocery shopping. Tuesday, 1:00 pm to 2:30 pm and Friday 1:30 pm to 3:00 pm.

• A shuttle service between Woodcroft, the Plaza, Lions Manor, Klahannee Park, Park Royal Towers and Park Royal Shopping Centre is offered Fridays 9:45 am - noon.

HandyDART

SHOPPING DISCOUNTS FOR SENIORS Safeway: On the first Tuesday of each month offers -10% to everyone who spends a minimum of $35 on groceries.

Sears Canada: Day varies each month (check with store). 10% to those 55+ Shoppers Drug Mart: Last Thursday in each month - 20% (for Optimum card holders 65+) The Bay: First Tuesday in each month - 15% to those 60+.

Zellers: First Tuesday in each month - 15% to those 55+ (for HBC card holders); 10% for others.

SHOPPING PROGRAMS Capilano Community Services Society – Seniors’ Hub, North Vancouver www.capservices.ca

604-988-7115

FACT: 1. SMART DRIVERS CHANGE THEIR OIL AT REGULAR INTERVALS. 2. SMARTER ONES HAVE US DO IT. A GENUINE LEADER IN SERVICE, VALUE AND ADVICE.

604-985-8265

212 Fell Avenue, NORTH VANCOUVER www.oktire.com

604-575-6600

Those registered with HandyDART may call and make a booking for a trip to a grocery store.

Clients must arrange for the store to deliver groceries. (HandyDART allows only one bag per person).

North Shore Volunteers for Seniors www.nsvs.ca

604-922-1575

One-to-one volunteers may accompany seniors for light shopping.

Seymour Access Bus

604-983-6350

• Free service for frail and/or isolated seniors living east of the Seymour River • Fully accessible bus picks up and drops off door to door • Available twice a month to and from Lynn Valley Shopping Centre to shop, visit and/or have a light lunch • Trained staff and volunteers provide assistance

35 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Personal Security BC Identification Card (BCID)

604-661-2255

125 East 13th Street, North Vancouver BCID cards are very useful if you are not a driver and do not have a driver’s license.

Take one piece of primary identification and one piece of secondary identification to the Driver’s Licensing Office.

Pay the BCID card fee ($15 for those over 65 and free to those giving up their license) and have your photo taken.

Your new card will be mailed within 4-6 weeks.

Valid for 5 years.

BC Securities Commission: InvestRight for Seniors

handle unscrupulous business practices. Regulates travel agents, cemeteries and funeral services, debt collection agencies and bailiffs.

Hours: Mon. to Fri.: 8:30 am to 4:30 pm

CRIME PREVENTION AND COMMUNITY POLICING North Vancouver RCMP

604-983-7423

147 East 14th Street, North Vancouver

Lower Lonsdale Community Policing Centre

604-969-7464

112 East 3rd Street, North Vancouver

604-899-6854 or 1-800-373-6393

www.investright.org Through InvestRight, the BC Securities Commission offers independent, unbiased information to help seniors avoid fraud and make informed investment decisions. It can also help family and friends recognize the warning signs that someone they love is the target of fraud, or dealing with investment losses. Speak to someone in the BCSC Inquiries group, 8:30 a.m. to 4:00 p.m. Or visit InvestRight.org online 24/7.

Consumer Protection BC 604-320-1667 www.consumerprotectionbc.ca Offers information and services to help consumers

District Crime Prevention Centre

ELDER ABUSE RESOURCES If you are being treated badly by someone close to you, you don’t deserve it. You can do something about it.

DOWNSIZE & MOVE WITH PEACE OF MIND

As a Home Transition Professional, I provide trusted advice, support and transition services for seniors.

You deserve a life move made easy!

Call Colleen Smart at 604.922.2458 for a complimentary consultation.

604-990-2342

North Vancouver District Hall, 355 West Queens Road, North Vancouver The Community Policing Centres operate various programs for the residents of the City and District of North Vancouver. These programs include Child ID, Lock Out Auto Crime, Speed Watch, Graffiti Eradication and Citizens’ Crime Watch.

HOME TRANSITIONS FOR SENIORS www.daybreaklifemoves.com

36 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

POLICE EMERGENCY NUMBER

911

NON EMERGENCY NUMBERS: Abuse & Neglect Program

Access Pro Bono Society of BC www.accessprobono.ca 604-904-6200

(Monday - Friday 9:00 am - 4:30 pm)

Emergency Social Services (after hours)

604-660-4927

North Shore Community Resources

604-985-7138

North Shore Women’s Crisis Line (24 Hr.)

604-987-3374

Office of the Public Guardian & Trustee (financial abuse of vulnerable adults)

604-775-1007

Police – North Vancouver

604-985-1311

Non-emergency number

Police – West Vancouver

604-925-7300

Non-emergency number.

Seniors Information Line North Shore Fire and Fall Safety Hotline

LEGAL SERVICES

604-983-3303 or 604-925-7474 604-961-5533

Call to ask for a free fire, fall and safety assessment. Services provided by Nurse Next Door in partnership with N.S. Neighbourhood House, John Braithwaite Community Centre and all local fire departments.

604-878-7400

Several North Shore Locations.

Lawyers do not appear in court but can assist in court preparation of civil and family law matters.

An appointment is needed. You qualify if you cannot afford a lawyer or you cannot obtain legal aid.

BC Centre for Elder Advocacy & Support (BCCEAS) www.bcceas.ca

604-437-1940

370 - 1199 Pender Street, Vancouver Seniors Advocacy and Information Line Provides support, information and referrals to callers.

Legal Advocacy Program Offers advocacy and representation to older adults age 55+ on residential tenancy issues and access to government pensions.

Victim Services Program Provides information, support and referrals to older adults age 50+ who are victims of abuse or crime.

Elder Law Clinic Offers free legal services to older adults age 55+ who are eligible.

Dial-A-Law www.dialalaw.org

604-687-4680

A library of pre-recorded tapes and on-line resources gives legal information about laws in B.C. Available 24 hours a day, 7 days a week.

LARGE ENOUGH TO KNOW. SMALL ENOUGH TO CARE. North Shore Law is one of the largest and oldest law firms on the North Shore. We are accessible, approachable people who work on building relationships, leading to practical, costeffective and personal advice. It’s how we’ve built our business and it’s how our clients succeed.

Wills, Estates and Trusts Business Law

DOUGLAS CRAWFORD • JAIME ASHBY • 604.980.8571 • www.northshorelaw.com

37 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Lawyer Referral Service

604-687-3221

This service provides the name of a lawyer who will give you an initial interview lasting up to 30 minutes for $25.00 (to establish whether you have a case).

LEGAL AID – NORTH AND WEST VANCOUVER North Shore Provincial Court House

604-980-7000

200 East 23rd Street, North Vancouver Hours of operation: Mon., Tues., Wed.: 9:00 am to 4:30 pm. No appointment needed. Take all documents to prove financial eligibility. For criminal, immigration, and family cases only.

Legal Aid Provincial Call Centre

1-866-577-2525

201-935 Marine Drive (2nd floor, Capilano Mall), North Vancouver Offers legal information, support, referral and advocacy services for low-income residents of the North Shore.

604-984-6009

131 East 2nd Street, North Vancouver Free assistance with family law matters for women (separation, divorce, division of assets/ property). Call for appointment: Mon. to Thurs.

10:00 am - 5:00 pm.

Power of Attorney

Living Will A Living Will indicates the choice of measures a person may wish to receive when they are dying.

This document is not legally binding.

Nidus Personal Planning Resource Centre www.nidus.ca

604-408-7414

A Representation Agreement allows you to appoint someone you trust, such as a spouse, friend or family member, to make financial, legal, health or personal care decisions for you should you need help managing your affairs. Nidus PPRC provides education and assistance in making and using representation agreements and enduring powers of attorney. Operates the voluntary HOME MAKING

North Shore Community Resources Legal Information & Advocacy Program 604-985-7138

North Shore Women’s Centre Legal Program www.northshorewomen.ca

Over the phone applications.

PERSONAL CARE

“Nidus” registry for representation agreements and enduring powers of attorney.

COMPANION SERVICES

NURSING

FOOT CARE

PEDIATRIC CARE

LIVE-IN CARE

CAREGIVER RELIEF

A Power of Attorney is a legal document. When you give someone Power of Attorney you give him or her legal power to take care of financial and legal matters for you. This might include paying bills, depositing or withdrawing money from your bank account, investing money or selling your house. Power of Attorney does not give the attorney [in this case attorney does not mean lawyer] authority to make decisions about health care. Powers of Attorney are usually drawn up by a lawyer or notary public.

Public Guardian & Trustee www.trustee.bc.ca

604-775-1007

The Public Trustee’s Office gives information on ACCOMPANIED VISITS

We Care helps you balance your family commitments with confidence CALL NOW FOR CARE:

604.980.6350

W W W.W EC ARE .C A

Helping you. Live your life.

TM

38 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Power of Attorney, Representation Agreements and Committee of the Estate to people wishing to ensure proper help for those who cannot manage their finances on their own.

Salvation Army Pro Bono Program

604-694-6647

Appointments are offered to low income clients.

Lawyers provide legal advice, assist in the preparation of court documents and prepare the client for court.

Seniors’ Legal Advice & Referral Clinic

Canadian Medic Alert Foundation www.medicalert.ca

1-800-668-1507

Supplies necklaces or bracelets with the MedicAlert emblem that can alert health care professionals of your medical condition in the event of an emergency. Keeps a 24 hour medical record on members for immediate access by doctors, hospitals and ambulance paramedics.

Membership starts at $39/year plus the cost of the medical identification product.

Identification Bracelets 604-980-2474

at Silver Harbour Seniors’ Centre 144 East 22nd Street, North Vancouver Free confidential half hour appointment with a lawyer who may give advice and/or referral for more assistance.

UBC Law Student’s Legal Advice Program (at North Shore Neighbourhood House) 604-822-5791 Offers free legal advice to those who cannot afford a lawyer. Eligibility based on income.

Help with simple wills and estates, small claims, criminal (no risk of jail), WCB, Social Assistance, Landlord/Tenant, human rights, consumer, E.I., debts.

Appointments take place during the school term.

More frequent appointments during the summer.

Call for an appointment.

Can be purchased at drug stores, large department stores or jewelry stores. Can be engraved with the telephone number of the person plus a second contact number.

For information on commercial home emergency response systems, call Seniors’ One Stop at 604983-3303.

St. John Ambulance First Call Medical Alert Program www.sja.ca/BCYukon/

604-321-2651

Provides a monitoring device with fall detector and waterproof help button. If the fall detector realizes a fall, it will activate the two-way transmitter without having to push any button.

Stay connected 24/7. Also educates on fall prevention and home safety.

TELEFRIEND AND VISITOR PROGRAMS MONITORING SERVICES Alzheimer Wandering Registry 604-681-6530 www.safelyhome.ca The Safely Home program is designed to help those who are lost or disoriented to return home safely. Once registered, information about the individual is stored on a confidential police data base. Should an individual be found wandering or be reported missing, the information can be accessed by police anywhere in Canada.

Registration is voluntary. For a one time fee of $35.00 the Alzheimer Society provides an identification bracelet, a caregiver handbook and I.D. cards. Further information can be obtained by calling the North Shore Alzheimer Resource Centre at 604-984-8348.

Capilano Community Services Society – Seniors’ Hub (North Van) 604-988-7115 Volunteers provide a telefriend service to lonely or isolated seniors, who share mutual interests and concerns and check on their well-being.

North Shore Volunteers for Seniors

604-922-1575

The One-on-One Visiting Program is designed for frail isolated seniors who still live independently in their own homes. Volunteers provide companionship as well as consistency through regular visits.

Special Services (West Van)

604-925-7281

Senior volunteers make a friendly phone call to lonely or isolated seniors to provide friendship and check on their well-being.

39 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Social, Education & Recreation Programs

Provides community based programs for developmentally disadvantaged people 45 years or older. Participants are integrated both socially and physically through recreation, leisure, education and vocational opportunities.

seniors’ centres in North and West Vancouver.

Conversation groups, fitness programs, and sing-alongs are offered. All seniors from the community are welcome to access the Summit Drop-In Centre. Seniors that would like to participate in adaptive programming, focused on socialization rather than skills, please call for a program guide. Senior volunteers are welcome.

Eldercollege www.capilanou.ca/ce

North Shore Multicultural Society www.nsms.ca 604-988-2931

Community Integration Services Society www.gociss.org

604-986-1511

604-984-4901

Offers English Language training for seniors.

Government sponsored (free) English Language for Adults program, newcomer English Language classes and bridging program for seniors (free) and low cost fee for service English classes. Provides information, orientation and referral services in Farsi, Korean, Mandarin and Cantonese. Immigrant seniors support groups operate throughout the year and people should check with settlement workers to see if special seniors’ events are currently operating.

An extension program of Capilano University offering educational opportunities for people 55 years and older. Topics covered range from learning computer skills to politics and the environment.

Elderhostel www.roadscholar.org

1-800-454-5768

An not-for-profit educational organization which offers more than 7,000 educational tours in 150 countries. Alongside local and renowned experts, experience in-depth learning opportunities, from cultural tours and study cruises to walking, biking and more.

Routes to Learning Canada www.routestolearning.ca

1-866-745-1690

Non-profit provider of Road Scholar (Elderhostel) programs in Canada.

North Shore Connexions – The Summit www.nsconnexions.org 604-904-0842

Simon Fraser University – Seniors Program www.sfu.ca/seniors

The Summit program provides leisure programs for seniors with developmental disabilities. The program focuses on accessibility and integration in the community. Programs are run at various

778-782-8000

The SFU Seniors Program offers low-cost,

Handy

Granddaughter Here to Help

Minor Repairs Installations Maintenance

Fix-ups Assembly Rearrange

Handy Home Services for North Shore Seniors Decor Painting Disposal

Odds ‘n Sods Seasonal Help Computer Help

No job too small or silly – I’m here to help Contact me to chat

Laurie McLean

604-839-6084

Granddaughter for 44 years laurie@handygranddaughter.ca www.handygranddaughter.ca

40 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

academic, intellectually stimulating non-credit courses to lifelong learners 55+ at the university’s downtown Harbour Centre campus. Courses are offered three times per year, beginning in January, May, and September. Seniors are encouraged to visit the website for more information.

Keep Well Programs 604-988-7115 ext. 27 www.keepwellsociety.ca These free programs for seniors take place weekly in various locations. Activities include mild exercises, blood pressure monitoring, massage (shoulder, hand and foot), nutrition counseling, medication awareness, speakers and social events.

Call the above number for program times across the North Shore.

Locations: • Delbrook Recreation Centre (South Building) 600 West Queens Road, N.V. • Gleneagles Community Centre 6262 Marine Drive, W.V. • Kiwanis Lynn Manor 2555 Whitely Court, N.V. • North Shore Neighbourhood House 225 East 2nd Street, N.V. • Parkgate Community Centre 3625 Banff Court, N.V. • Silver Harbour Seniors’ Activity Centre 144 East 22nd Street, N.V. • West Van Seniors’ Activity Centre 695 21st Street, W.V.

LIBRARY – HOME SERVICE North Vancouver City Library

604-998-3460

Personal delivery of books and taped books to homebound City residents.

North Vancouver District Public Library 604-990-5800 Local 8124 (Home Library Service) Local 8125 (Talking Books) Provides personalized library services, with selection of books and audiobooks to homebound people throughout the District. Also hosts library afternoons in care facilities and seniors’ complexes. Delivers books monthly. Also selects and delivers talking books for those who require this service.

West Vancouver Memorial Library

604-925-7437

Library Home Service selects and delivers talking books and library materials to homebound residents and care facilities in the District of West Vancouver.

RECREATION CENTRES North Vancouver Recreation Commission All Enquiries 604-987-7529 Recreation Information in Farsi (North Van.) 604-983-6416 www.northvanrec.com • Delbrook Recreation Centre 600 West Queens Road, N.V.

You’re invited…

to get active with us!

• Fitness Memberships

northvanrec the place to be

• Personal Training • Swimming & Skating • Health & Wellness Programs • Painting, Music, Pottery, Bridge & more!

Building Build ding healthy individuals, families and communities 604-987-Play (7529) northvanrec.com

41 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

• Harry Jerome Community Recreation Centre 123 East 23rd Street, N.V. • John Braithwaite Community Centre 145 West 1st Street, N.V. • Karen Magnussen Community Recreation Centre 2300 Kirkstone Road, N.V. • North Shore Neighbourhood House 225 East 2nd Street, N.V. • Parkgate Community Centre 3625 Banff Court, N.V. • Ron Andrews Community Recreation Centre 931 Lytton Street, N.V. • William Griffin Recreation Centre 851 West Queens Road, N.V.

West Vancouver Community Parks and Community Services Facilities • Ambleside Par 3 • Aquatic Centre

604-922-3818 604-925-7210

2121 Marine Drive, W.V.

• Arena

604-925-7250

786 22nd Street, W.V.

• Gleneagles Community Centre

604-921-2100

6262 Marine Drive, W.V.

• Gleneagles Golf Course

604-921-7353

6190 Marine Drive, W.V.

• Seniors’ Activity Centre

604-925-7280

695 21st Street, W.V.

• West Van Community Centre 2121 Marine Drive, W.V.

604-925-7270

Royal Canadian Legion Provides socialization for veterans, their immediate families and friends.

• Lynn Valley (#114)

604-987-2050

1630 Lynn Valley Road

• North Vancouver (#118) 118 123 W. 15th St. Lounge Office • West Vancouver (#60) 580 18th Street Lounge Office

604-985-1115 604-988-3712 604-922-1920 604-922-3587

SENIORS’ CENTRES / SENIORS’ OUTREACH Capilano Community Services Society – Seniors’ Hub www.capservices.ca

604-988-7115

600 West Queens Road, North Vancouver Serves mainly isolated, lonely or partially impaired seniors, especially those with limited resources.

Programs include: a telefriend service, a monthly social, friendly visiting program, rides for North Vancouver seniors to medical appointments, outings and Grocery Shop Program, community coffee groups and mall walking programs.

John Braithwaite Community Centre www.jbcc.ca

604-982-8300

145 West 1st Street, North Vancouver This community centre offers a wide variety of community programs, social, health and wellness programs for newly retired and active seniors.

In addition the Seniors Centre at JBCC (no

Get a FREE HEARING TEST in your own home!

Jennifer Abbott

Licensed Hearing Instrument Practitioner registered through the College of Speech and Hearing Professionals in BC.

s Hearing Tests s Custom Made Ear Protection s Selecting and Fitting Hearing Aids s 0ROVIDER FOR $6! &IRST .ATIONS )NUIT s Aural Rehabilitation Training (EALTH 3OCIAL !SSISTANCE $ISABILITY All home services are complimentary to adults aged 50 years or older.

Member of SOS – Serving Our Seniors on the North Shore

778 340 1101 www.hearathome.com

MOBILE HEARING CLINIC

Exceptional Service, Compassionate Care

42 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

membership fee required) offers programming such as the Men’s Club, Osteo-Fit, Golden Circle (slower paced program) and bus trips. See the North Shore Neighbourhood House listing for their partnered programs.

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820 940 Lynn Valley Road, North Vancouver Offers a range of activities including tai chi, arts and crafts, table games, speakers and much more.

Also offers information on seniors services.

Membership fee is $20 per year, (Jan.1-Dec.31).

Age 55+.

North Shore Neighbourhood House www.nsnh.bc.ca

604-987-8138

225 East 2nd Street, North Vancouver Seniors activities such as Keep Well, bus trips, special events and a walking group are offered.

NSNH also provides income tax preparation.

See John Braithwaite Community Centre listing for their partnered programs.

North Shore Volunteers for Seniors www.nsvs.ca

604-922-1575

275 21st Street, West Vancouver Activities for “super” seniors interested in socializing, exercising body and mind in an informal setting. The One-on-One Visiting Program is designed for frail and isolated seniors living independently.

Parkgate Community Centre www.myparkgate.com

3625 Banff Court, North Vancouver Provides a variety of programs and services including instructional learning, physical activity, drop-in social and interest group activities, special events and bus trips. A large selection of brochures highlighting services for seniors can be found in the hallway in the seniors area of the centre. Age 55+.

Silver Harbour Seniors’ Activity Centre 604-980-2474 www.silverharbourcentre.com 144 East 22nd Street, North Vancouver Recreational programs and helpful services.

Includes fitness, arts, games, languages, computers, trips, events and seminars. Also hot lunches Monday to Friday, legal clinic, and income tax clinic.

Membership fee $25 per year (Apr.1-Mar.31), age 55+.

West Vancouver Seniors’ Activity Centre 604-925-7280 www.westvancouver.ca/seniors 695 21st Street, West Vancouver Recreational, social and support services. A wide variety of programs and outings are offered year round. Offers “Keeping Connected” program designed for frail and isolated seniors.

Serves hot lunches and dinners in the cafeteria.

Membership fee $35 per year, age 55+.

A large number of brochures highlighting seniors’ services can be found in brochure racks in the foyer at the North entrance to the centre

www.westvanfootclinic.com

Morton’s Neuroma or Bursitis

Ingrown Toe Nails

Dr. Shenin Mohamed PODIATRIST Specialized Foot Doctor and Surgeon

Plantar Fasciitis and heel spurs

604-983-6350

Corns, calluses and warts

Affordable Footcare

Bunions and hammertoes

High arched feet

Flat or low arched feet

MEDICAL AND SURGICAL TREATMENT OF THE FOOT Custom made orthotics for pain

604-913-FOOT (3668) 1873 Marine Drive, West Vancouver

43 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Transportation Bus Pass

1-866-866-0800 press #4, press #3

Eligible persons can buy a yearly pass for $45. The bus pass allows travel without additional cost on local transit systems.

The pass is not valid for HandyDART. To be eligible, you must be: • receiving Federal Spouse’s Allowance or Federal Guaranteed Income Supplement • a person who is 65 years of age or older and who meets all the requirements for the Federal Guaranteed Income Supplement or Spouse’s Allowance except the 10 year residency requirement • receiving BC Employment Assistance for Persons with Disabilities • receiving BC Employment Assistance and be age 60 – 64 The bus pass is valid from January 1 – December 31.

CNIB (Canadian National Institute for the Blind) www.cnib.ca

604-431-2121

Individuals registered with CNIB as legally blind may carry a CNIB National Identification Card that allows the holder to travel free on public transit in BC. If the sight impaired person also has a HandyCard their guide also travels free on transit.

Cardholders are also eligible for reduced fares on BC Ferries, Air Canada (domestic), and some coachlines.

To obtain an application call the above number and submit the form along with a colour passport size photo to the regional CNIB office. It will take approximately 7-10 days to process the application. There is no charge to obtain the pass.

Drivers’ Licenses

604-661-2255

125 East 13th Street, North Vancouver If you are 65 years or older there are reduced fees for driver’s license renewals and road tests. All drivers 80 years of age and older are required to have a medical exam and submit a medical report every two years. The report form will be mailed to your home. The required medical exam is not covered by MSP.

HandyCard (Translink Accessible Transit Program) 778-452-2860 You must have a permanent physical or cognitive disability that prevents you from using the public transit system without assistance. Your HandyCard entitles you to concession fares on the Bus, SkyTrain, SeaBus, West Van Transit and West Coast Express. An attendant who accompanies and assists a HandyCard holder may travel free on any part of the Regional Transportation Network.

HandyDART

604-575-6600

Transportation for disabled persons who are unable to use public transit without assistance.

To register, book or confirm trips, call the above number.

“ACCOMPANYING YOU TO A FULLER LIFE” W provide accompaniment and We assistance with properly insured assistan transportation for: transpor • Medic Medical and personal care appointments • Dial Dialysis, eye and cancer clinics • Airpo ort, ferry and pleasure trips • Soc Socials and vacations • Shopping and errands • and much more!

“Through the door” accompaniment for seniors and special needs.

Veterans Approved

Serving the North Shore

604.720.4030 • www.drivingmissdaisy.net • anita@drivingmissdaisy.net

44 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

A doctor’s signature is required. Service is primarily used for work, medical appointments and education but can also be used for recreational and shopping trips on a first come first served basis. Two types of service are offered: Subscription Trips (regularly recurring) and Casual Trips.

Visitors to Greater Vancouver may also apply for temporary use of HandyDART during their visit.

Parking Permit for People with Disabilities (SPARC) www.sparc.bc.ca

604-718-7744

The permit costs $20.00 for 3 years and applies to the holder. It can be used in any car that the holder drives or is driven in.

Hours: Mon. to Fri. 9:00 am to 4:30 pm.

Seniors’ Go Bus (N. Van)

778-230-1852

a HandyCard before you can buy and use Taxi Saver coupons to pay for taxi rides. Taxi rides to the value of $50 can be purchased by cheque for $25. Payment should be mailed to:

Access Transit 13401 - 108 Avenue, Surrey, BC V3T 5T4 (Write Taxi Savers on the envelope.)

You are allowed to buy 2 booklets of coupons per month.

Translink Coast Mountain Bus

604-953-3333

Automated line provides information on bus routes, wheelchair accessible buses and other topics.

West Vancouver Blue Bus

604-985-7777

Information hours: 8:00 am to 8:00 pm.

The Go Bus is a free (donations are accepted) shuttle service that assists seniors to access shopping centres, seniors’ centres, grocery stores and pharmacies in North Vancouver. The Go Bus travels various circuits. For times and locations of pick-up and drop-off, call the above number.

Seniors’ Shuttle Bus (W. Van)

604-925-7280

Pick up and drop off at various apartment blocks/businesses. Mon. - Fri. 8:45 am to 3:45 pm (by donation). Schedule available at the West Vancouver Seniors’ Activity Centre.

Taxi Saver Coupons

778-452-2860

Taxi Saver is a service for people with permanent disabilities who have a HandyCard. You will need

Personally Matched Care for You • Registered, insured and bonded caregivers • Providing companionship & personal care services • Over 650 locations across North America g service • 15+ years of comforting

®

Call for your FR E in-home assessm E en

t

Call 604-998-8806 6 www.comfortkeepers.ca f k Each office independently owned and operated. © CK Franchising Inc

45 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

FARE REDUCTIONS Airlines Ask the carrier if a discount applies.

BC Ferries www.bcferries.com

1-888-223-3779

Free travel is available for those 65 years or older to travel on most ferries Monday to Thursday (except holidays). Gold CareCard is required.

Passenger fares only, not payment for a car.

Discount fares are available for residents of BC who have a permanent disability, by application to BC Ferries for a Disabled Status Identification Card (DSI).

Greyhound www.greyhound.ca

604-683-8133 1-800-661-8747

A 10% discount is available to those 62 years and over, or buy one regular senior fare ticket and save 50% on up to three companions. Or bring a grandchild (up to 2 children for 50% of the applicable child’s fare). Wheelchair accessible coaches also available.

Via Rail www.viarail.ca

1-888-842-7245

Fare reduction for those 60+ depending on the route traveled. Always inquire about special promotions including a free ticket for a companion.

VOLUNTEER DRIVERS Cancer Society North Shore Various BC locations

604-904-2361 1-888-939-3333

Call for volunteer transportation to cancer treatment appointments. Call before 4:00 pm the last business day before your appointment.

Capilano Community Services Society – Seniors’ Hub

604-988-7115

The Seniors’ Hub provides accompanied transportation to medical appointments and occasionally to other important destinations for seniors who need an escort. Primarily for seniors who are isolated or partially impaired and cannot use other means of transportation. Forty-eight (48) hours notice is required.

Special Services to Seniors

604-925-7281

Volunteers provide transportation to medical, dental or business appointments for frail West Vancouver seniors.

Forty-eight (48) hours notice is required.

HELPING PEOPLE LIVE AT HOME domestic support t companionship t personal care t medication management t

TEL: 604.924.5455 | WWW.HOMECAREWEST.COM

46 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Volunteer Opportunities Capilano Community Services Society – Seniors’ Hub

Meals on Wheels 604-988-7115

Volunteers are needed for driving, escort and help seniors with shopping, act as telefriends, help with monthly socials, coffee groups and office work.

Congregate Meal Program – Diners’ Club

604-904-6483

Dinners are at various locations on the North Shore. Volunteer positions include volunteer servers for 2 hours per week, volunteer drivers for 1 hour per week or volunteer team leaders who support and coordinate a group of on-site volunteers and assist with special events.

604-922-3414

Volunteers are needed to pick up food, assemble and package meal trays, and deliver the meals.

North Shore Neighbourhood House and John Braithwaite Community Centre 604-982-8314 Volunteers support Seniors Programs at both locations in a variety of ways. Always need Volunteer Bus Drivers with unrestricted Class 4 license to drive 18 passenger bus for seniors’ outings. For information, call volunteer coordinator at above number.

North Shore Seniors Peer Support

604-987-8138 ext. 211

Program held at various locations in North and West Vancouver. Volunteers are needed to work at registration desks; massage shoulders, hands and feet (training provided); take blood pressure (health background required); and provide nutritional and pharmacy consultations.

Mature volunteers receive training to support individual seniors in times of challenge, also to provide resource information, and encourage community connections. Requirements: good listener, attendance in training and support meetings, appreciates that with peer support there is a special bond of trust. Languages other than English are welcome.

Lynn Valley Seniors Association (Mollie Nye House) 604-987-5820

North Shore Stroke Recovery Centre

Help is needed in the area of reception and administrative tasks, leading programs and helping with room set-up for various activities that take place at the house. One time volunteer opportunities are needed at Christmas time including decorating and gift wrapping.

Volunteers are needed to assist members into and out of the centre from their transportation, prepare and serve beverages, participate in games, socialize, present or lead discussions of interest to the members, support speech development, and assist with administrative tasks.

Keep Well Program

604-988-7115 ext. 27

778-340-5803

Therapeutic recovery in your own home.

• Ease pain • Increase mobility • Build strength • Improve function “A Physical Therapist can help you recover from pain, injury, surgery, or a fall.

Let me help you through this healing process in the most comfortable environment you know – your own home.

Together we will focus on your journey toward improved physical health.”

• Convenient • Private • In-Home e Serving Adults 50+ living in North & West Vancouver and the Sea to Sky Corridor

604.763.6400

Member of SOS – Serving Our Seniors on the North Shore.

Phyzzio

Rehabilitation tion

Physiotherapy home visits for adults 50+

Julie Bereziak Physical Therapist VIEW MY PROFILE AT:

www.bcphysio.org/proÄle/516

47 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

North Shore Volunteers for Seniors

604-922-1575

Volunteers are needed to assist with drop-in centre programs. Friendly visitors are also needed to visit frail seniors living at home and to take walks, shop and socialize.

Parkgate Community Centre

604-983-6385

Volunteers needed to prepare food, coffee & tea, drive the Parkgate bus, accompany seniors with mobility difficulties on trips, and to assist with a variety of drop-in centre programs.

There are also opportunities to be involved in an intergenerational program, which includes reading, facilitating play and preparing snacks for children in day care in the same building.

Silver Harbour Seniors’ Activity Centre

604-980-2474

Silver Harbour offers a wide range of volunteer opportunities for all ages. Positions include computer class instructor, program leader, kitchen volunteer, bingo caller, building maintenance assistant, bus driver and more.

Special Services to Seniors (located at West Vancouver Seniors’ Activity Centre)

604-925-7281

Volunteer opportunities include driving to medical, dental or business appointments and being a telefriend.

Vancouver Coastal Health North Shore

604-984-5929

Volunteers are needed to support patients/ residents/clients within Lions Gate Hospital, Residential Care Facilities, Assisted Living

Residences and community programs (Adult Day Centres, Congregate Meal Program “Diners’ Club,” Community Psychiatric Services). Contact Volunteer Resources at the above number or e-mail nsvolunteer@vch.ca

Volunteer North Shore

604-985-7138

Conducts interviews with prospective volunteers to offer options for placement in appropriate volunteer positions in non-profit organizations within the community.

West Vancouver Seniors’ Activity Centre

604-925-7280

Opportunities include volunteers to work in the cafeteria, instructors for centre programs, drivers with a class 4 license, volunteers to help with special events and to work with groups. Call the Volunteer Coordinator at the above number.

48 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Notes

John Weston Member of Parliament West Vancouver - Sunshine Coast - Sea to Sky Country

Working For Seniors My staff and I are working hard to serve you.

Please contact our office if you have any concerns or if you are looking for volunteer opportunities.

To see other ways that our government is working for you visit: www.seniors.gc.ca West Vancouver Constituency Office: Suite 21 - 285 17th Street West Vancouver, BC V7V 3S6 Ph: 604 981 1790 Fax: 604 981 1794 Email: Weston.J@parl.gc.ca Website: www.johnweston.ca

49 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Notes

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www.chartwe

Missed out on your opportunity to promote your business to seniors in this directory?

The Outlook publishes a special Seniors feature once a month in both our North and West Vancouver editions.

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We’ve been supporting way, here’s its on since as their own homes With Christm something special! assessment no obligation, in-home chance to find our creative & talented Call us for a FREE, healthcare needs. to visit of your you invite & Crafts Fair.

We from Lions Gate Hospital) Annual Arts North Van (across vendors at our • Nov.26 • 11am - 3pm rsing.ca 1305 St. Georges Ave, on 604.985.6881 l www.shylonu 29th St. Free Admissi 150 West uver, BC North Vanco

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SENIORS LIVING ON THE NORTH SHOR E

50 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Index A Abuse and Neglect Program, 604-904-6200 ............ 10, 18, 36 Access Pro Bono Society of BC, 604-878-7400 .................... 36 Access to Home Care Services, 604-986-7111 ..................... 18 Adaptive Clothing, 604-983-3303 or 604-925-7474 ............ 25 Adult Day Centres ................................................................ 18 Adults & Seniors Addiction Day Program, 604-904-6180 ..... 22 Aids to Independent Living, 604-709-6600 .......................... 26 Alano Club of the North Shore, 604-987-4141 ..................... 22 Alcohol and Drug Addiction Program, 604-904-6180 .......... 22 Alcohol and Drug Information and Referral Service, 604-660-9382 ......................................................... 22 Allowance / Allowance for Survivor, 1-800-277-9914 .......... 11 Alzheimer Society of BC Resource Centre, 604-984-8348 .... 23 Alzheimer Wandering Registry, 604-681-6530 ..................... 38 Ambleside Par 3, 604-922-3818 ........................................... 41 Ambulance Service, 604-872-5151................................. 10, 23 Anavets, 604-874-8105........................................................ 27 Arthritis Answers Line, 604-875-5051 .................................. 23 Arthritis Society, 604-714-5550............................................ 23 Assisted Living ..................................................................... 19

B Bathing Program, 604-904-3550.......................................... 19 BC Ambulance Service, 604-872-5151 ........................... 10, 23 BC Balance & Dizziness Disorders Society, 604-878-8383 .... 23 BC Centre for Elder Advocacy and Support (BCCEAS), 604-437-1940 ............................................... 30, 36 BC Ferries, 1-888-223-3779 ................................................. 45 BC Health & Seniors Info Line, 1-800-465-4911 ................... 30 BC HealthGuide Handbook .................................................. 31 BC Identification Card (BCID), 604-661-2255 ...................... 35 BC Sales Tax Credit, 1-800-959-8281 ................................... 13 BC Securities Commission, 604-899-6854............................ 35 Bereavement Program, 604-988-3131, local 4701 ............... 25 Bus Pass, 1-866-866-0800, #4, #3 ........................................ 43 Business Practices & Consumer Protection, 604-320-1667 .. 35

C Canada Pension Plan, 1-800-277-9914 ................................ 11 Canada Post, 1-800-267-1177 ............................................. 10 Canada Revenue Agency, 1-800-959-8281 .......................... 10 Canadian Cancer Society, 1-888-939-3333 .............. 14, 24, 45

Canadian Hard of Hearing Association, 604-926-5222 ........ 24 Canadian Medic Alert Foundation, 1-800-668-1507 ............ 38 Canadian National Institute for the Blind (CNIB), 604-431-2121 ................................................................ 23, 43 Cancer Connection, 1-888-939-3333 ................................... 24 Capilano Care Centre, 604-926-6856 ................................... 20 Capilano Community Services Society—Red Cross Loan, 604-988-7115 ...................................................................... 26 Capilano Community Services Society—Seniors’ Hub, 604-988-7115 ...............................................34, 38, 41, 45, 46 Capilano House, 604-433-2218............................................ 27 Capilano Tower, 604-922-5220 ............................................ 28 Caregiver Support Program, 604-982-3320 ......................... 24 Caregiver Tax Credit, 1-800-959-8281 ................................. 11 Caulfeild Village Medical Clinic, 604-922-1544.................... 15 Cedarview Lodge, 604-904-6400 ......................................... 20 Central Community Health Centre, 604-983-6700 / 604-986-7111............................................. 20 Chronic Disease Education Centre, 604-984-5752 ............... 20 Chronic Disease Self Management, 604-940-1273 .............. 25 Coast Mountain Bus, 604-953-3333 .................................... 44 Community Bathing Program, 604-904-3550 ...................... 19 Community Care Facilities .................................................... 19 Community Health Centres .................................................. 20 Community Integration Services Society, 604-986-1511 ...... 39 Compassionate Care Benefit, 1-800-206-7218 .................... 12 Congregate Meal Program “Diner’s Club,” 604-904-6483 ................................................................ 32, 46 Consumer Protection............................................................ 35 Consumer Protection BC, 604-320-1667 .............................. 35 Cooperative Housing Federation, 604-879-5111.................. 28 Counselling and Support Services ........................................ 24 Counselling Clinicians, 1-800-909-6303............................... 24 Credit Counselling Society, 604-527-8999 ........................... 14 Crime Prevention & Community Policing ............................. 35 Crime Stoppers, 1-800-222-8477 ......................................... 10

D Dairyland Foods, 604-421-4663 ........................................... 34 Delbrook Recreation Centre ................................................. 40 Dial-a-Law, 604-687-4680 ................................................... 36 Dietician, 604-983-6700 ...................................................... 20 Disability Tax Credit, 1-800-959-8281 .................................. 12 Disabled Parking Permit (SPARC), 604-718-7744 ................. 44 Discharge Planning (LGH) .................................................... 17

51 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

Drivers’ Licences, 604-661-2255 .......................................... 43

E East Community Health Centre, 604-904-6450 .................... 20 Elder Abuse Resources ......................................................... 35 Eldercollege, 604-984-4901 ................................................. 39 Elderhostel, 1-800-454-5768 ............................................... 39 Emergency Department (LGH), 604-984-5799 ..................... 17 Emergency Department Social Worker (LGH), 604-984-5855 ...................................................................... 17 Emergency Electric Calls, 1-888-769-3766 ........................... 10 Emergency Natural Gas Leaks, 1-800-663-9911 .................. 10 Emergency Social Services (after hours), 604-660-3194....... 36 Employment Insurance Benefits, 1-800-206-7218................ 12 Evergreen House, 604-988-3131 .......................................... 20

F Family Services of the North Shore, 604-988-5281 .............. 24 Fare Reductions.................................................................... 45 Fire–Non-Emergency ............................................................ 10 Food Bank, North Shore, 604-987-8138 ............................... 32 Fuel Tax Rebate, 1-877-388-4440......................................... 13

G Geriatric Outreach Program, 604-904-6200 ......................... 21 Gleneagles Community Centre, 604-921-2100 .................... 41 Gleneagles Golf Course, 604-921-7353 ............................... 41 GST/HST Tax Credit, 1-800-959-1953 ................................... 12 Greyhound, 604-683-8133 ................................................... 45 Grief Recovery, 604-979-1600.............................................. 25 Guaranteed Income Supplement (GIS), 1-800-277-9914 ..... 11

H Hamrahan Iranian Seniors Peer Support, 604-987-8138 ...... 25 HandyCard, 778-452-2860 ................................................... 43 HandyDART, 604-575-6600 ............................................ 34, 43 Hard of Hearing Association, NS Branch, 604-926-5222 ...... 24 Harry Jerome RecCentre ....................................................... 41 Harvest Project, 604-983-9488 ............................................ 32 Health Centres – Community ............................................... 20 HealthLink BC, 811 ........................................................ 16, 31 Health & Home Care Society of BC, 604-327-9525 .............. 21 Hollyburn House, 604-922-7616 .......................................... 20 Home Adaptations for Independence, 604-646-7055 ........... 28 Home Care Services, 604-986-7111 ..................................... 21 Home Owner Grant, 1-888-355-2700 .................................. 14 Home Rehabilitation Services, 604-986-7111 ...................... 21

Home Repair Services, 604-529-1100 .................................. 28 Home & Community Health Services, 604-986-7111 ..... 10, 18 Hot Meals in the Community ............................................... 32 Housing for Seniors .............................................................. 27

I ICBC Driver Discount, 604-661-2800 ................................... 13 Identification Bracelets ........................................................ 38 Immunization ....................................................................... 21 Income Tax Clinics ................................................................ 14 Indigent Burial Services, 604-660-3352................................ 13 Information North Shore, 604-985-7138 .............................. 31 Inglewood Care Centre, 604-922-9394 ................................ 20

J John Braithwaite Community Centre, 604-982-8300 ................................................................ 32, 41

K Karen Magnussen Recreation Centre ................................... 41 Keep Well Programs, 604-988-7115 ext.27 .................... 40, 46 Kiwanis Care Centre, 604-924-8300 .................................... 20 Kiwanis Carneby Place, 604-984-9166 ................................. 27 Kiwanis Court, 604-926-0102 .............................................. 28 Kiwanis Lynn Manor, 604-984-9166 ..................................... 27 Kiwanis Manor, 604-926-0102 ............................................. 28 Kiwanis Seniors Housing, 604-926-0102.............................. 28 Kiwanis St. Andrews, 604-984-9166..................................... 27 Kiwanis Towers, 604-984-9166 ............................................ 27 Klahanee Park, 604-433-2218 .............................................. 28

L Lawyer Referral Service, 604-687-3221 ................................ 37 Legal Aid—North & West Vancouver ................................... 37 Legal Aid—Provincial Call Centre, 1-866-577-2525 ............. 37 Legal Services ...................................................................... 36 Legion Towers, 604-904-8896 .............................................. 27 Libby Lodge, 604-929-9499 ................................................. 28 Libraries ............................................................................... 40 Lions Gate Hospital, 604-988-3131................................ 10, 17 Lions Manor, 604-929-9499 ................................................. 27 Lionsview Seniors Planning Society, 604-985-3852.............. 31 Living Systems Counselling, 604-926-5496 .......................... 25 Living Will ............................................................................ 37 Lonsdale & 19th Medical Clinic, 604-987-3347 ................... 15 Low-Cost Housing (seniors’) ................................................ 27

52 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Lower Lonsdale Community Policing Centre, 604-990-7464 ...................................................................... 35 Lower Lonsdale Medical Clinic, 604-980-2128 .................... 15 Lynn Valley Care Centre, 604-988-4181 ............................... 20 Lynn Valley Legion, 604-987-2050 ....................................... 41 Lynn Valley Medical & Travel Clinic, 604-988-5389 .............. 15 Lynn Valley Seniors Association (Mollie Nye House), 604-987-5820 ................................................................ 42, 46

M Margaret Fulton Adult Day Centre, 604-904-3550 ............... 18 Marketplace IGA, N. Van., 604-985-4431 ............................. 33 Marketplace IGA, W. Van., 604-913-3056 ............................ 33 Meals at Home..................................................................... 33 Meals on Wheels, 604-922-3414.................................... 33, 46 Medical Clinics ..................................................................... 15 Medical Equipment and Supplies ......................................... 25 Medical Services Plan (MSP), 604-683-7151 .................. 10, 16 Mental Health Team (Older Adult), 604-904-6200 ............... 21 Mount Seymour Medical Clinic, 604-904-7712 .................... 15 Municipal Halls .................................................................... 10

N Nidus Personal Planning Resource Centre, 604-408-7414.... 37 North Shore Community Resources, 604-985-7138 ....... 36, 37 North Shore Connexions—The Summit, 604-904-0842 ....... 39 North Shore Disability Resource Centre, 604-985-5371 ....... 23 North Shore Fire & Fall Safety Hotline, 604-961-5533 .......... 36 North Shore Hospice, 604-904-6178 .................................... 21 North Shore Multicultural Society, 604-988-2931 ................ 39 North Shore Neighbourhood House, 604-987-8138 .......................................................... 41, 42, 46 North Shore Palliative & Supportive Care Program, 604-988-3131 ext. 4701 ....................................... 25 North Shore Schizophrenia Society, 604-926-0856 .............. 23 North Shore Seniors Peer Support, 604-987-8138 ................ 46 North Shore Stroke Recovery Centre, 778-340-5803 ...... 24, 46 North Shore Volunteers for Seniors, 604-922-1575 ...............................................32, 34, 38, 42, 47 North Shore Women’s Centre, 604-984-6009 ................. 31, 37 North Shore Women’s Crisis Line (24hr.), 604-987-3374 ...... 36 North Vancouver City Library, 604-998-3460 ....................... 40 North Vancouver District Public Library, 604-990-5800 ........ 40 North Vancouver Legion, 604-985-1115 .............................. 41 North Vancouver Recreation Commission, 604-987-7529 .... 40 Nutrition Counselling, 604-983-6700................................... 32

O OASIS Program, 604-904-6177 ............................................ 22 Ocean Walk Medical Clinic, 604-925-1884 .......................... 15 Office of the Public Guardian and Trustee, 604-775-1007 ...................................................................... 36 Old Age Security (OAS), 1-800-277-9914 ............................. 11 Older Adult Mental Health Team, 604-904-6200 .................. 21 Osteoporosis Society of BC, 604-987-9395 .......................... 24

P Palliative Care Program (LGH), 604-984-3743 ..................... 17 Park & Tilford Medical Centre, 604-983-2442 ...................... 15 Park Royal Medical Clinic, 604-922-7390............................. 15 Park Royal Village Medical Centre, 604-922-7372 ............... 15 Parkgate Community Centre, 604-983-6350 .....................................................32, 41, 42, 47 Parking Permit for People with Disabilities (SPARC), 604-718-7744 ...................................................................... 44 Parkinson’s Society, 604-662-3240 ....................................... 24 Passport Canada, 1-800-567-6868 ....................................... 10 Patient Information (LGH), 604-988-3131 ............................ 17 Pemberton & Marine Medical Clinic, 604-986-0677 ............ 15 Pharmacare, 604-683-7151.................................................. 17 Poison Control...................................................................... 10 Police Emergency Number, 911 ............................................ 10 Police, North Vancouver, 604-985-1311 ......................... 10, 36 Police, West Vancouver, 604.925-7300 ........................... 10, 36 Post Office (Canada Post), 1-800-267-1177 ......................... 10 Power of Attorney ................................................................ 37 Property Tax Deferment, 604-660-2421 ............................... 14 Public Guardian and Trustee, 604-775-1007 ........................ 37

Q Quay View Housing, 604-984-9321...................................... 27 Queensdale Market, 604-987-6644...................................... 33

R Recreation Centres ............................................................... 40 Rehabilitative Services (Home), 604-986-7111 .................... 21 Rehabilitative Services (LGH), 604-984-5809 ....................... 17 Residential Tenancy Branch, 604-660-1020 ......................... 28 Respite Program, 604-986-7111 .......................................... 22 Ron Andrews Rec Centre...................................................... 41 Routes to Learning Canada, 1-866-745-1690 ...................... 39 Royal Canadian Legion ........................................................ 41

53 N ORTH SH ORE 2 0 1 2 SENIOR S D IRECTORY

S

T

Safeway, W. Van., 604-913-0430 .......................................... 33 Salvation Army Pro Bono Program, 604-694-6647 ............... 38 Salvation Army: New Hope Cuisine, 604-988-7225 .............. 33 Schizophrenia Society, 604-926-0856 .................................. 23 Senior Citizen’s Repair Service, 604-529-1100 ..................... 28 Seniors’ Activity Centre, 604-925-7280 ................................ 41 Seniors at Housing Risk Outreach Program, 604-987-8211 ... 29 Seniors’ Centres/Outreach.................................................... 41 Seniors’ Discounts ................................................................ 34 Seniors’ Go Bus, North Vancouver, 778-230-1852 ................ 44 Seniors’ Hub, 604-988-7115.....................................................

Seniors’ Information Line, 604-983-3303 or 604-925-7474 .. 36 Seniors’ Legal Advice and Referral Clinic, 604-980-2474 ..... 38 Seniors Not Receiving Old Age Security, 604-981-0125 ....... 13 Seniors’ One-Stop Info Line, 604-983-3303 or 604-925-7474 .......................................... 31 Seniors Peer Support, 604-987-8138 .................................... 25 Seniors Services Society, 604-520-6621 ............................... 29 Seniors Shuttle Bus, West Vancouver, 604-925-7280 ............ 44 Seniors’ Supplement, 1-866-866-0800, #4, #1 ..................... 12 Service BC, 604-660-2421 .............................................. 10, 31 Service Canada, 1-800-622-6232 ......................................... 31 Seymour Access Bus, 604-983-6350 ..................................... 34 Shelter Aid for Elderly Renters (SAFER), 604-433-2218 .. 14, 29 Shiraz Medical Clinic, 604-973-0279.................................... 15 Shop-by-phone..................................................................... 33 Shopping 4 Neighbours, 604-990-9026 ............................... 33 Shopping Discounts ............................................................. 34 Shopping Programs .............................................................. 34 Silver Harbour Seniors’ Activity Centre, 604-980-2474 .......................................................... 32, 42, 47 Silver Lynn Apartments, 604-904-4400 ................................ 27 Simon Fraser University -Seniors Program, 778-782-8000 .... 39 Social Work (LGH), 604-984-5810 ........................................ 17 Special Services (West Van), 604-925-7281.................... 38, 47 St. Andrews United Church, 604-985-0408 .......................... 32 St. John Ambulance First Call Medical Alert Program, 604-321-2651 ....................................................... 38 Stong’s Express, 604-630-3154 ............................................ 34 Stroke Recovery Centre, 778-340-5803 ................................ 24 Subsidized Seniors’ Housing................................................. 28 Suicide/Crisis Line, 604-872-3311 ........................................ 10 Sunnyside Manor, 604-433-2218 ......................................... 28 Sunrise of Lynn Valley, 604-904-1226................................... 20 Supportive Housing .............................................................. 29

24 Hour Women’s Support Line, 604-987-3374.................... 10 Taxi Saver Coupons, 778-452-2860 ...................................... 44 Telefriend Programs ............................................................. 38 Telus ..................................................................................... 10 Telus Relay Service Assistance, 1-800-855-0511 ................. 26 Tenant Information Line (TRAC), 604-255-0546 ................... 29 Thrifty Foods Sendial Program, 1-800-667-8280 .................. 33 Translink......................................................................... 10, 44 Twin Towers, 604-433-2218 ................................................. 27

U UBC Law Students’ Legal Advice Program, 604-822-5791 ...................................................................... 38

V Vancouver Coastal Health .............................................. 17, 47 Veterans Affairs Canada, 1-866-522-2122 ........................... 12 VIA Rail, 1-888-842-7245 .................................................... 45 Victims’ Assistance ............................................................... 10 Volunteer Drivers ................................................................. 45 Volunteer North Shore, 604-985-7138 ................................. 47 Volunteer Opportunities ....................................................... 46

W Water/Sewer Emergencies.................................................... 10 West Community Health Centre, 604-904-6200................... 20 West Vancouver Adult Day Centre, 604-904-6231 ............... 18 West Vancouver Aquatic Centre, 604-925-7210 ................... 41 West Vancouver Arena, 604-925-7250 ................................. 41 West Vancouver Blue Bus, 604-985-7777............................. 44 West Vancouver Care Centre, 604-925-1247........................ 20 West Vancouver Community Centre, 604-925-7270 ............. 41 West Vancouver Legion, 604-922-1920................................ 41 West Vancouver Memorial Library, 604-925-7437................ 40 West Vancouver Seniors’ Activity Centre, 604-925-7280 .......................................................... 33, 42, 47 Western Institute for the Deaf and Hard of Hearing, 604-736-7391 ...................................................................... 26 William Griffin recCentre...................................................... 41

Z Zajac Norgate House, 604-983-6629 ................................... 27

54 N O RTH S HO R E 2012 S E NI ORS D IR E C T O RY

Advertiser Listing Amica at West Vancouver Andrew Saxton, MP

5 54

Naomi Yamamoto, MLA

13

North Shore Law LLP

36

Churchill House Retirement Community

4

North Vancouver District Public Library

27

Clear Choice Hearing Clinics

3

North Vancouver Recreation Commission

40

Comfort Keepers

44

Nurse Next Door

16

Connect Hearing

21

OK Tire

34

Couch Potato

29

Outlook

49

Daughter for a Day

24

Park & Tilford Medical Treatment Centre

32

Daybreak Home Transitions for Seniors

35

Pemberton & Marine Medical Clinic Inc.

32

Driving Miss Daisy

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Personalized Dementia Solutions

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Evergreen Transitions

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Pharmalife Pharmacy

15

Expedia CruiseShip Centers

30

Phyzzio Rehabilitation

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Handy Granddaughter

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Ratcliff & Company LLP Lawyers

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Hear at Home Mobile Hearing Clinic

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Royalty Home Care

56

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45

Safe Care Home Support

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Jane Thornthwaite, MLA

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Self Care Home Health Products

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John Weston, MP

48

Shylo Nursing & Home Healthcare

8,9

Judi Whyte, Prudential Sussex Realty

22

Silver Harbour Centre

20

Lions Gate Integral Health Centre

6

The Summerhill Retirement Residence

2

Lynn Valley Care Centre

19

TPG Financial Services Inc.

12

Lynn Valley Medical & Travel Clinic

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Transitions

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Mister Transmission

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We Care Home Health Services

My Source Fitness Centre Ltd.

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West Vancouver Foot Clinic

37,55 42

PERSONAL CARE

HOME MAKING

COMPANION SERVICES

NURSING

FOOT CARE

PEDIATRIC CARE

LIVE-IN CARE

CAREGIVER RELIEF

ACCOMPANIED VISITS

We Care helps you balance your At We Care, our compassionate caregivers understand the importance of family and of living at home for as long as possible.

We provide the assistance and support your loved ones need and the peace of mind you need – whether that support involves a few hours a month or around the clock care.

Whatever your needs, call We Care to learn more about how we’ve helped families like yours live their lives – in hundreds of communities all across Canada – since 1984.

diabetes, acquired brain injury and end of life care. And it’s good to know that we strive to match clients with caregivers not only in terms of skill, but also in terms of personality, culture and language.

Helping you. Live your life.

TM

CALL NOW FOR CARE: 604.980.6350

W W W.W E C A R E . C A

Royalty Home Care—helping you live independently.

From Deep Cove in North Vancouver to Horseshoe Bay in West Vancouver, Royalty Home Care provides services to enable seniors — who may have health or safety issues — to be able to continue living at home.

Our experience has shown that most seniors are happier and stay healthier and more active if circumstances allow them to remain in their own homes.

Whatever your needs Royalty Home Care is able to help.

ROYALTY HOME CARE

604.986.6796 www.royaltyhomecare.ca