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Citizens Advice Bureau
(CAB)
Level 1, 25 Barrack Street Perth 6000
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cabwa.com.au hvolcoordinator@cabwa.com.au
Citizens Advice Bureau (CAB) does not means test clients as we believe everyone is entitled to legal advice and assistance. Our primary service is to provide information and referrals on a wide range of issues with the aim to empower our clients to make their own independent decision. We assist clients to prepare legal documents at low cost. We assist clients to apply for grants of probate and letters of administration. We also draft Wills, EPAs, EPGs and some simple Family Court documents. We also have a low-cost mediation service.
Volunteering
Which areas of law will clerks be exposed to? We pick our paralegals from our pool of volunteers who have been assisting CAB on the telephone. Under supervision they assist lawyers to draft some legal documents.
What are the skills/benefits of taking a position at your CLC? On the telephone our volunteers develop skills to respond to queries from callers and providing information and referrals. What kind of tasks do student volunteers undertake? A volunteer will spend time on the telephone, answering queries from callers on a wide range of issues, providing referrals, or booking appointments for our legal team. They’ll also spend time talking to clients face to face on our reception desk, handling cash and providing information and referrals. Do you have opportunities for courtroom work/advocacy? No. Do you offer any opportunities to do PLT? No.
Applications
How can students apply? Through advertised positions on Seek and Volunteering WA, our website cabwa.com.au/ become-a-volunteer or email volcoordinator@cabwa.com.au What attributes do you look for in an applicant? • Excellent communication skills • Great attention to detail • Computer literate • Team player • Positive and professional attitude • Organised and able to prioritise tasks What does your recruitment/ interview process consist of? The first step is for a prospective volunteer to send through their CV and an Expression of Interest Form, which can be found on our website. We will review the documents, and if a position is available, will invite the candidate to come in for an interview. We will explain CAB’s services and the role, then ask some questions to determine whether the candidate will be a good fit. If the candidate is a good fit, we will invite them in to observe on a shorter shift and listen in on calls so they can have a better understanding of the role and see whether it is the right fit for them. After this, the volunteer will come in on their regular day for a full shift and finish signing all the necessary paperwork.
Roughly how many positions are available for students in 2022? It varies; please enquire or send your expression of interest to volcoordinator@cabwa.com.au
What advice do you have for students looking to apply? Be prepared for a challenging work environment where you receive assistance to enlarge your work horizon.