Gemco Service Brochure

GARAGE EQUIPMENT SERVICE BROCHURE EXPERTS IN THE GARAGE EQUIPMENT INDUSTRY

www.gemco.co.uk

AN INTRODUCTION TO GEMCO GEMCO has been established since 1985, and is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment.

As part of the Stenhøj group of companies, GEMCO is committed to providing top quality garage equipment products and services to car and commercial vehicle workshops throughout the UK.

EXPERTS IN THE GARAGE EQUIPMENT INDUSTRY!

Complete MOT/ATL bay

Inground vehicle lifts

GEMCO has the nation covered with offices located throughout the UK in Northampton, Halifax, Winsford, Mansfield and Belfast.

With over 230 employees, including 130 field based engineers, we are the market leader offering a unique garage equipment sales and service proposition.

We can also provide aftersales support for nonGEMCO brands providing a one-stop solution for our customers.

Vehicle on Stenhøj mobile column lifts

breakdown 0844 249 8100 | contracts 0844 249 8101 | spares 0844 249 8102 | sales 0844 249 8104

PRODUCTS & SERVICES GEMCO provide installation, warranty and training services for the following market-leading brands

Engineer working on a four post lift

Headlamp aligner which has been calibrated

Routine maintenance check on tyre changer

GEMCO provide maintenance, inspection, calibration and breakdown response for a wide range of garage equipment including Vehicle Lifts Oil Equipment Gas Analysers Torque Wrenches Smoke Testers Tyre Pressure Gauges Brake Testers Micrometers Headlamp Aligners Pressure Gauges Jacking Beams Vacuum Gauges Air Compressors Trolley Jacks Tyre Changers Bottle Jacks Wheel Balancers Pit Jacks Exhaust Extraction Wheel Trolleys Lubrication Equipment Transmission Jacks

Engineer checking his van stock

The UK’s number 1 garage equipment company!

STANDARDS & ACCREDITATIONS GEMCO operate to the highest of standards to ensure that your garage equipment is legal for MoT testing purposes, and that it meets the requirements of the Health & Safety at Work Act, which is designed to keep you, your staff and your customers safe at all times.

We can advise and manage your equipment, leaving you to manage you own business without the worry of meeting legislative requirements.

Our products and services are designed to help maximise productivity. This enables our customers to increase their profitability and customer satisfaction.

Inspection of cables on a four post lift

Engineer inspecting a lift

Repairing a smoke tester

GEA

As both quality and health & safety are of great importance, GEMCO have dedicated health and safety officers who ensure that we operate to the highest of standards and work to the latest legislations.

We are pleased to be accredited to the following organisations.

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BS EN ISO 9001:2008 (Quality Management System) BS EN ISO 14001:2004 (Environmental) GEA Members (Garage Equipment Association) SAFE Contractor approved (Health & Safety) BCAS Member (British Compressed Air Society) UKAS Laboratory (Emissions/Audit) City & Guilds (Training Accreditation)

breakdown@gemco.co.uk | contracts@gemco.co.uk | spares@gemco.co.uk | sales@gemco.co.uk

ROUTINE MAINTENANCE & CALIBRATIONS GEMCO carry out over 100,000 maintenance visits, inspections and calibrations on equipment across 12,000 customer locations every year.

These are guaranteed to be completed on-time, every time!

Our maintenance, inspection and calibration schedules helps minimise unexpected and costly breakdowns for our customers.

We are there for the independent garage owners and national companies alike, offering the best service available regardless of the size of business.

Contact 0844 249 8101 for further details.

Engineer calibrating an emission tester

A complete MOT/ATL bay XXXXXXXXXXXXXXXXXXXXXXXXXX

A complete VOSA ATF lane

With over 130 engineers, we can provide the most comprehensive support for all your garage equipment needs.

All of our engineers are trained through our own City and Guilds approved training facility, and where applicable, are accredited through our UKAS approved laboratory.

This support ensures that our engineers know all the latest technology, giving consistency and reliability to all our customers for total peace of mind.

Maintenance check on four post MOT lift VEHICLE TESTING STATION APPROVED BY THE DEPARTMENT OF TRANSPORT

Complete peace of mind!

BREAKDOWN RESPONSE Contact our national call centre to ensure that you receive the best and fastest response within the industry.

We will capture all details of your breakdown, and where possible, diagnose the fault prior to attending site. If replacement parts are identified, we can provide a highly skilled engineer equipped with these - resulting in a first time fix!

Urgent breakdown calls are attended to within 24 hours, and engineers are trained to call ahead of every site visit so that you know exactly when we are going to arrive.

Customer breakdown call received at our call centre

Repairing a two post lift control box

Repairing a tyre changer

Our engineers have the latest tools, and are all equipped with PDA devices, enabling breakdown calls to be despatched immediately.

Engineers also have access to the most comprehensive electronic library of garage equipment. This improves engineering support and offers accurate fault diagnosis and repair solutions.

These investments further demonstrate our commitment to provide the best and fastest response times within the industry.

Engineer completing breakdown call on PDA device

Contact 0844 249 8100 for further details.

breakdown 0844 249 8100 | contracts 0844 249 8101 | spares 0844 249 8102 | sales 0844 249 8104

REPLACEMENT SPARE PARTS GEMCO are the largest stockist of garage equipment spares in the UK with over £2.0m stocked in our central warehouses and engineer van locations.

With over 10,000 part numbers available, our stocking profile is primarily based on GEMCO core equipment brands and customers with service contracts (includes all makes of equipment).

A spares expert carrying out a search for a customer

GEMCO engineers are able to order replacement spare parts electronically via their PDA devices throughout the day with guaranteed, next day delivery for the fastest breakdown response available within the industry.

Replacement spares being picked for delivery

State of the art, electronic racking system

GEMCO offers high ‘off the shelf’ availability levels for all replacement spare parts.

We continually monitor and measure our performance, and achieve over 90% availability for guaranteed, next day delivery.

Contact 0844 249 8102 for further details.

Deliveries awaiting to be despatched

The best service levels in the industry!

TRAINING & AUDIT FACILITIES GEMCO is committed to operate to the highest of standards, and as such, provides the best training and knowledge programmes for all staff.

All engineers are continually trained through our own City and Guilds approved training facility to ensure that these high standards are being achieved.

Our emissions (i.e. MoT gas and smoke) engineers are accredited through our own UKAS approved laboratory in Winsford.

GEMCO can also provide on-site training for customers.

Practical training experience

Engineers in a training session

Conducting a test in our UKAS laboratory

GEMCO engineers are monitored on a regular basis to ensure that our minimum standards are being adhered to.

We constantly review performance, and where applicable, provide additional training.

All of this helps us to give consistency and reliability to our customers.

Engineer support visit with training manager

breakdown@gemco.co.uk | contracts@gemco.co.uk | spares@gemco.co.uk | sales@gemco.co.uk

ADDITIONAL SUPPORT PACKAGES GEMCO offer different types of equipment cover, from standard to fully inclusive (includes parts & labour breakdown costs). Packages are designed based on the needs of our customers.

GEMCO can also provide thorough examinations which takes preventative maintenance to the next level. This service, which is done by our competent and experienced engineers, allows for a reduction in equipment downtime and costs, and also makes your business fully compliant with the following regulations: Regulations 9 of LOLER:1998 (Vehicle Lifts) Pressure Systems Safety Regulations: 2000 (Compressors)

Extended warranty and total care packages available

Complete dual ATF lane and service bay

Taking extra care of your garage equipment

GEMCO can also provide complete facilities management solutions for all sizes and types of customers.

We integrate workshop design, project management, installation, maintenance, calibration and breakdown response, while also working with strategic partners to provide a truly innovative ‘one-stop-shop’ solution.

GEMCO are members of the British Institute of Facilities Management (BIFM)

Providing total solutions for our customers

Total workshop solutions...simplified!

VALUE ADDED PACKAGES GEMCO provide on-line access for equipment covered under contract for customers.

Our customer portal, has a search functionality and gives access to key information such as latest certificates, engineer visit reports and a complete history for a piece of equipment.

This customer-friendly system gives instant access to all documentation in a controlled, secure environment and is currently available for small tools (i.e. torque wrenches, air line gauges, etc).

Contact us on 0844 249 8101 for further details.

Customer equipment listing

Home screen of customer portal

Engineer completing calibration label

GEMCO customer service levels include: Rapid call management response Advanced monthly calls confirming calibration of MoT testing equipment

Engineers calling ahead before each visit Urgent breakdown response within 24 hours Fix times completed within 3 working days on GEMCO core products A satisfied customer

breakdown 0844 249 8100 | contracts 0844 249 8101 | spares 0844 249 8102 | sales 0844 249 8104

WHY CHOOSE GEMCO? ‘One-stop-shop’ solution Simplified management process for all garage equipment on contract - you make one call and we do the rest.

Consistent quality Meeting statutory obligations and customer service expectations from our own internally trained engineers.

Improved service levels Visibility of garage equipment on contract allows for improved customer response times and minimum equipment downtime.

UK market leader

A complete range of top quality brands of equipment available

www.gemco.co.uk

Reduced equipment downtime Consolidation of all your garage equipment service and repair needs with GEMCO allows for reduced number of visits and time on site increasing workshop productivity.

Service support packages Tailored to customer requirements for total peace of mind.

Cost reduction benefits Better planning and improved efficiency help drive down costs and allows us to pass on these savings £££.

GEMCO offer value for money

Always adding value for the customer!

OTHER PRODUCTS & SERVICES AVAILABLE GEMCO

GEMCO has a wealth of experience within the garage equipment industry, offering a comprehensive sales and service solution based on the needs of our customers.

NEW EQUIPMENT

GEMCO supply top quality brands of equipment and provide a total package to suit all requirements.

Finance and leasing packages are also available.

WORKSHOP DESIGN

GEMCO can design and plan your workshop using latest CAD equipment to maximise use of space and comply with all regulations including health & safety and MoT.

Complete car workshop with in-ground vehicle lifts

PROJECTS

GEMCO can project manage your complete new or refurbished car or commercial vehicle workshop which includes design, manage, supply, install and complete your requirements on-time with our specialised team of engineers.

REFURBISHED EQUIPMENT

GEMCO also specialise in the refurbishment of pre-owned garage equipment. Items are rebuilt to stringent quality standards.

SERVICE

GEMCO can provide national UK coverage offering services such as installation, maintenance, inspections, calibrations and breakdowns. These products and services are also available for all makes of garage equipment.

ATF Lane with vehicle over pit

SPARES

GEMCO is the largest stockists of garage equipment spares in the UK available for next day delivery.

WORLDWIDE EXPORT

A workshop designed with space in mind

GEMCO Service Limited, Brearley Works, Luddendenfoot, Halifax, HX2 6JB SALES 0844 249 8104 | BREAKDOWN 0844 249 8100 www.gemco.co.uk CONTRACTS 0844 249 8101 | SPARES 0844 249 8102 service@gemco.co.uk

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E&OE Pictures are for illustration purposes only. April 2012

GEMCO also have a worldwide export team that offer garage equipment solutions around the globe.