Possability - Working Together (Easy Read)

EASY READ

Working

together: Our policies and practices

Welcome to Possability!

Our employees

Welcome to Possability!

Possability employees will always treat you with respect.

Welcome to Possability!

Welcome to Possability!

Respect means talking to you nicely.

Respect means listening to you.

Respect means treating you right for your age.

We work with lots of people with disability in Victoria and Tasmania

Our employees are good at working with people. We train them to give you the services you need.

We work with lots of people with disability in Victoria and Tasmania.

We work with lots of people with disability in Victoria and Tasmania.

We work with lots of people with disability in Victoria and Tasmania.

We also train our employees to help you learn new skills.

You can help us hire the right people

Our services are specially designed for you and your needs

Our services are specially designed for your needs.

Our services are specially designed for your needs. We want to help you reach your goals.

We want our employees to be the best kind of people to work with you.

We want to help you reach your goals.

Our services are specially designed for your needs. We want to help you reach your goals.

We want to help you reach your goals

We want to give you the very best services.

We want to give you the very best services.

We want to give you the very best services

We want to give you the very best services.

We want you to be happy with our services.

We want you to be happy with our services.

Sometimes we will ask you and our other Participants to help us choose new Possability employees. For example, you could help us interview people who want to work with Possability.

We want you to be happy with our services.

We will do our best for you.

In an interview you will be able to ask some questions. And then you will be able to help us decide who should get a job with Possability.

This book tells you

We know that your needs can change.

We know that your needs can change.

We know that your needs can change.

This book tells you

• About your rights

This book tells you

This book tells you

• What we do to protect your rights

[ How we make sure we give you the support you want and need

[ How we make sure we give you the support you want and need

[ How we make sure we give you the support you want and need

[ About your rights as a resident with Possability

[ About your rights as a resident with Possability

[ What we do to protect your rights

[ About your rights as a resident with Possability

[ What we do to protect your rights

• How we make sure we give you the support you want and need

[ What we do to protect your rights

• How we help you achieve your goals

We want you to be happy with our service.

We want you to be happy with our service.

• We will do our best for you

This book tells you and your family how we will work with you to make this happen.

We want you to be happy with our service.

This book tells you and your family how we will work with you to make this happen.

This book tells you and your family how we will work with you to make this happen.

• This booklet tells you and your family how we will work with you to make this happen.

together: How we work with you

Your information and your privacy

13. Your information and your privacy

13. Your information and your privacy

13. Your information and your privacy

13. Your information and your privacy

If we need information about you, we will ask you first.

If we need information about you, we will ask you first.

If we need information about you, we will ask you first

If we need information about you, we will ask you first.

If we need to get information about you from family members, carers, or others, we will ask for your consent first.

If we need to get information about you from family members, carers, or others, we will ask for your consent first.

If we need information about you, we will ask you first.

If we need to get information about you from family members, carers, or others, we will ask for your consent first.

If we need to get information about you from your family, carers, or other people, we will ask for your consent first

If we need to get information about you from family members, carers, or others, we will ask for your consent first.

We ask you to sign a consent form when you start with Possability.

We ask you to sign a consent form when you start with Possability.

Consent is when you say it is OK before we do something

We ask you to sign a consent form when you start with Possability.

If you change your mind just let us know.

If you change your mind just let us know.

We ask you to sign a consent form when you start with Possability.

If you change your mind just let us know.

If you say yes, we can do it

If you change your mind just let us know.

If you say no, we will not do it

Sometimes we might have to give information about you to someone outside Possability.

Sometimes we might have to give information about you to someone outside Possability.

We will tell you why.

Sometimes we might have to give information about you to someone outside Possability

Sometimes we might have to give information about you to someone outside Possability.

We will tell you why.

Sometimes we might have to give information about you to someone outside Possability.

We will tell you why.

We will ask for your consent first.

We will ask for your consent first.

We will tell you why

We will tell you why.

We will ask for your consent first.

We will ask for your consent first.

We will ask for your consent first

We will keep information about you in a locked file in our office or computer.

We will keep information about you in a locked file in our office or computer.

We will keep information about you in a locked file in our office or computer.

Possability employees can only see your information if they really need to.

We will keep information about you in a locked file in our office or computer.

We only collect the information we need

Possability employees can only see your information if they really need to.

Possability employees must respect your privacy.

Possability employees can only see your information if they really need to.

We keep it in a safe place

Possability employees must respect your privacy.

Possability employees can only see your information if they really need to.

Possability employees must respect your privacy.

Possability employees must respect your privacy.

We only look at it when we need to.

12. Consent

Possability will ask you if it is OK before we do some things. This is called asking for your consent.

Consent is when you say it is OK before we do something

If you give consent it means you are saying yes to what is being asked.

If you say yes, we can do it

If you say no, we will not do it

For example, we may need information about your medication so we can support you take it safely.

12. Consent

12. Consent

For example, we might need information about your medication so we can support you to take it safely

It might help if we can talk to your doctor.

We will ask for your consent before we talk to your doctor.

Possability will ask you if it is OK before we do some things. This is called asking for your consent

It might help if we talk to your doctor

Possability will ask you if it is OK before we do some things. This is called asking for your consent.

If you give consent it means you are saying yes to what is being asked.

We will ask your consent before we talk to your doctor

If you can’t make a decision on your own about giving consent, we will make sure you get the help and advice you need.

If you give consent it means you are saying yes to what is being asked.

For example, we can help you get advice from a guardian or from an advocate.

If you cannot make a decision about giving consent we will make sure you get some help

For example, we may need information about your medication so we can support you take it safely.

For example, we may need information about your medication so we can support you take it safely.

It might help if we can talk to your doctor.

It might help if we can talk to your doctor.

We can help you get advice from a guardian or advocate

We will ask for your consent before we talk to your doctor.

We will ask for your consent before we talk to your doctor.

It’s OK to change your mind about consent

If you can’t make a decision on your own about giving consent, we will make sure you get the help and advice you need.

If you can’t make a decision on your own about giving consent, we will make sure you get the help and advice you need.

You can tell us if you want to change your mind.

For example, we can help you get advice from a guardian or from an advocate.

For example, we can help you get advice from a guardian or from an advocate.

Our employees

Your Support Professionals

Possability employees will always treat you with respect.

Respect means talking to you nicely.

Respect means listening to you.

Respect means treating you right for your age.

It’s important you have the right Support Professionals

Our employees are good at working with people. We train them to give you the services you need.

We help you to find Support Professionals you can work with

We also train our employees to help you learn new skills. You can help us hire the right people

Our employees

We try to include you in interviews for your Support Professionals

We want our employees to be the best kind of people to work with you.

Possability employees will always treat you with respect.

Respect means talking to you nicely.

An interview is a meeting where you can ask questions

Respect means listening to you.

Respect means treating you right for your age. Our employees are good at working with people.

You can ask to meet them before they start working with you

Sometimes we will ask you and our other Participants to help us choose new Possability employees.

13. Your information and your privacy

For example, you could help us interview people who want to work with Possability.

We train them to give you the services you need.

You can tell us if you do not want a particular Support Professional

If we need information about you, we will ask you first.

If we need to get information about you from family members, carers, or others, we will ask for your consent first.

In an interview you will be able to ask some questions.

We also train our employees to help you learn new skills. You can help us hire the right people

We will work with you so we understand and will make changes.

And then you will be able to help us decide who should get a job with Possability.

We want our employees to be the best kind of people to work with you.

We ask you to sign a consent form when you start with Possability.

If you change your mind just let us know.

Sometimes we will ask you and our other Participants to help us choose new Possability employees.

Working together: How we work with you

For example, you could help us interview people who want to work with Possability.

Sometimes we might have to give information about you to someone outside Possability.

We will tell you why.

In an interview you will be able to ask some questions.

Your NDIS funding

We work with you to make sure your NDIS funding spending matches your NDIS plan

We follow the NDIS rules

We have two types of services

1. Direct supports – when a Support Professional is with you supporting you to meet your goals

2. Non-face-to-face supports – when we do work that you don’t see that helps with your supports

Program

of support

12. Consent

Program of Supports

A Program of Supports is a way we can claim the supports we provide you from NDIS

Possability will ask you if it is OK before we do some things. This is called asking for your consent.

If you give consent it means you are saying yes to what is being asked.

It lets us put all the supports we provide to you into one program

You can leave a Program of Support with 2 weeks’ notice

For example, we may need information about your medication so we can support you take it safely.

It might help if we can talk to your doctor.

You can change your Program of Support every 12 weeks

We will ask for your consent before we talk to your doctor.

Some Possability services are only available as a Program of Support

If you can’t make a decision on your own about giving consent, we will make sure you get the help and advice you need.

One example is Supported Independent Living.

For example, we can help you get advice from a guardian or from an advocate.

Shadow shifts

Our employees

A shadow shift is where we introduce you to a new Support Professional before they start working with you

Possability employees will always treat you with respect.

Respect means talking to you nicely.

If you have complex needs the NDIS allows us to claim for some shadow shifts

Respect means listening to you.

Respect means treating you right for your age. Our employees are good at working with people. We train them to give you the services you need. We also train our employees to help you learn new skills.

Ice Breaker Service

You can help us hire the right people

We want our employees to be the best kind of people to work with you.

An ice breaker service is where we introduce you to a new Support Professional with someone you already know there too

It is different to a shadow shift

We can claim the fee from NDIS

Sometimes we will ask you and our other Participants to help us choose new Possability employees. For example, you could help us interview people who want to work with Possability.

If you want us to provide an ice breaker service let us know.

In an interview you will be able to ask some questions. And then you will be able to help us decide who should get a job with Possability.

Cancellations

If you have to cancel a shift you need to let us know

• Within 2 business days for supports that are under 8 hours

• Within 5 business days for supports that are 8 hours or more

If you do not let us know in time we have to claim the service

Travel

We may need to claim travel costs from you if we need to pay a Support Professional to travel to work with you

Sometimes travel costs can be claimed from your NDIS plan

Sometimes we will have to bill you directly

We will talk to you about this first.

Transferring service provider

You might decide to transfer to another service provider

Some of the reasons you might make this decision are

• We do not meet your support needs

• You think another support provider will meet your needs better

• You are moving out of the area

• You do not need the service anymore

13. Your information and your privacy

We will respect your choice

If we need information about you, we will ask you first.

It is always OK to come back to us in the future.

If we need to get information about you from family members, carers, or others, we will ask for your consent first.

About this book

We ask you to sign a consent form when you start with Possability.

A Guardian or Possability might also make this decision

If you change your mind just let us know.

This book is about Possability and you as a resident. It tells you how we work with you to make sure we always understand your needs.

Sometimes we might have to give information about you to someone outside Possability.

We have written it in an easy to read way.

We use pictures to explain things.

We will tell you why.

Some of the reasons we might make this decision are

• The service you need is no longer provided or funded

• Our service is no longer right for you

• Our service is not meeting your needs

• Your choices and decision making are unsafe

• The solutions we have come up with are not working

We will talk to you and your support network first

We will help to make any transfers as easy as possible for you.

Giving notice

If you decide to transfer to another service or leave our service, you must

• Give us 90 days’ notice for supported accommodation

• Give us 28 days’ notice for all other services

This book tells you

[ How we make sure we give you the support you want and need

We promise that

[ About your rights as a resident with Possability

Our services are specially designed for your needs. We want to help you reach your goals.

• We will treat you with respect

[ What we do to protect your rights

• We will listen to you

• We will help you achieve your goals

We want to give you the very best services. We want you to be happy with our services.

We want you to be happy with our service. This book tells you and your family how we will work with you to make this happen.

• We will do our best to make sure you are always treated fairly

• We will do our best to make sure you are never abused

• We will give you the best support we can.

5 Working together: How we work with you

Your responsibilities

3. Your responsibilities

These are the things we expect from you

• To respect the rights of Possability Support Professionals and other workers

• To respect the rights of other participants

These are the things we expect from you and from all residents.

• To respect the rights of people in the community

3. Your responsibilities

[ Please let us know if you need help with something

• To treat everybody nicely

These are the things we expect from you and from all residents.

Let us know if you need help with something

[ Please be polite to our employees and treat them with respect

[ Please let us know if you need help with something

Let us know if something is making you unhappy

[ Please be polite to our employees and treat them with respect

You can also help us get better at what we do.

You can also help us get better at what we do

[ Tell us if there is something you don’t like about our services

Tell us if there is something you don’t like about Possability

You will never get in trouble for complaining.

We will always try to make things better.

You can also help us get better at what we do.

[ Tell us if there is something you don’t like about our services

You will never get in trouble for complaining

You will never get in trouble for complaining.

We will always try to make things better.

We will always try to make things better.

We listen to you

We think listening is important

Consumer forums

We know everyone communicates differently

Consumer forums are another way to help us hear what you want to say.

Consumer forums are meetings that are run by an outside advocacy group.

11. Using an advocate

You can tell us

At these meetings you can talk about things that matter to you.

• If you are not happy with our service

• If you do not understand something

You have the right to make your own decisions.

You can also talk about any problems you are having with Possability.

• If you need to change something

Sometimes people need support to make hard decisions.

Possability can then fix those problems.

• If you need to cancel a shift

• If you need help

This is where an advocate can help.

Community Visitors

You can also raise issues with Community Visitors.

Consumer forums

We can listen by

Community Visitors are volunteers who visit houses like yours in Victoria.

• Talking one-on-one

• Having house meetings

Consumer forums are another way to help us hear what you want to say.

• Planning forums

They check to make sure you are treated with respect and are receiving good support.

Consumer forums are meetings that are run by an outside advocacy group.

They also talk to residents to see if you have any issues or concerns.

At these meetings you can talk about things that matter to you.

An advocate is someone who can help you speak up. They will make sure you are always listened to. Your advocate could be a member of your family, a carer or a friend.

If you need help to communicate we can find you an advocate

Surveys

You can also talk about any problems you are having with Possability.

There are also advocacy agencies.

We also do surveys to find out what you and your family think about our services.

Possability can then fix those problems.

There is a list of some of these on page 34.

These surveys ask you questions about things that matter to you.

Community Visitors

You can answer whatever you like on these surveys.

Our employees can help you find an advocate.

You can also raise issues with Community Visitors.

You don’t have to put your name on the survey.

Community Visitors are volunteers who visit houses like yours in Victoria.

Your advocate can be with you whenever you are talking to Possability. You can ask your advocate to speak for you at any time.

They check to make sure you are treated with respect and are receiving good support.

They also talk to residents to see if you have any

6. Complaints

6. Complaints

6. Complaints

Having your say

It is OK to make a complaint.

It is OK to make a complaint.

It is OK to make a complaint.

We want you to tell us if something is a problem for you or makes you unhappy

A complaint is when you say you are not happy with something and you want it fixed.

A complaint is when you say you are not happy with something and you want it fixed.

A complaint is when you say you are not happy with something and you want it fixed.

We want you to tell us when something makes you happy

It is OK to make a complaint!

It is OK to make a complaint!

It is OK to make a complaint!

At Possability there are people who listen.

At Possability there are people who listen.

Listening to you helps us get better at supporting you

At Possability there are people who listen.

You will never get in trouble for complaining.

You will never get in trouble for complaining.

You will never get in trouble for complaining. We take your complaints seriously.

We take your complaints seriously.

We take your complaints seriously.

We always try to fix the problem quickly.

We always try to fix the problem quickly.

We always try to fix the problem quickly.

You can complain if you do not like something that we do.

You can complain if you do not like something that we do.

When you tell us about a problem or something that makes you unhappy it is called a complaint

You can complain if you do not like something that we do.

You can complain if something is making you unhappy.

You can complain if something is making you unhappy.

You can complain if something is making you unhappy.

You have the right to make a complaint

Your family members or your advocate can also complain for you.

Your family members or your advocate can also complain for you.

Your family members or your advocate can also complain for you.

You can make a complaint to us

We will listen to you

We will do our best to make it better

Tell us when we do a good job or when you are really happy about something too!

Tell us when we do a good job or when you are really happy about something too!

Tell us when we do a good job or when you are really happy about something too!

You can also make a complaint to NDIS

Hearing both your complaints and when we do a good job helps us to make our services better.

Hearing both your complaints and when we do a good job helps us to make our services better.

Hearing both your complaints and when we do a good job helps us to make our services better.

We can support you to do this

Using an advocate

An advocate is a person who supports you

Consumer forums

• They can help you to communicate

Consumer forums are another way to help us hear what you want to say.

• They can help you to make decisions

• They can help to protect your rights

Consumer forums are meetings that are run by an outside advocacy group.

We can help you to find an advocate if you want one

At these meetings you can talk about things that matter to you.

You can also talk about any problems you are having with Possability.

The contact details are at the end of this booklet

Possability can then fix those problems.

Community Visitors

You can also raise issues with Community Visitors.

Community Visitors are volunteers who visit houses like yours in Victoria.

They check to make sure you are treated with respect and are receiving good support.

They also talk to residents to see if you have any issues or concerns.

Surveys

We also do surveys to find out what you and your family think about our services.

These surveys ask you questions about things that matter to you.

You can answer whatever you like on these surveys.

You don’t have to put your name on the survey.

Community Visitors Scheme

This is available to participants in Queensland and Victoria

The Community Visitor makes sure you are receiving good and safe services

They help to identify and report issues and problems

They make sure you are being heard

We can help you to use the Community Visitors Scheme

The contact details are at the end of this booklet.

Managing incidents

When something unsafe or dangerous happens it is called an incident

We do our best to keep everyone safe

We do our best to make sure incidents do not happen Plan

We have a plan that tells us what to do when an incident happens

When an incident happens we have to follow the plan

If you were part of the incident we will talk to you about it

If you were affected by the incident we will talk to you about it

Sometimes we must also tell the NDIS about incidents

If this needs to happen we will tell you.

6. Complaints

7. Stopping abuse

Stopping abuse

We our very best to make sure no one is abused

Possability does everything we can to make sure no one is abused.

It is OK to make a complaint.

A complaint is when you say you are not happy with something and you want it fixed.

If you or your support networks think someone has been abused please tell us

If you or a member of your family think someone has been treated badly or abused, please tell us so we can do something about it.

Our employees must also tell us if they think someone has been abused

Our employees must also tell us if they think someone has been abused.

It is OK to make a complaint!

At Possability there are people who listen.

The most important thing for us is to look after anyone who has been abused.

6. Complaints

You will never get in trouble for complaining. We take your complaints seriously.

The most important thing for us is to look after anyone who has been abused

7. Stopping abuse

We will also give you information about different things you can do to stop the abuse.

We may have to report abuse to the Police.

If you have been abused you can tell us

It is OK to make a complaint.

We always try to fix the problem quickly. You can complain if you do not like something that we do.

You can complain if something is making you unhappy.

Possability does everything we can to make sure no one is abused.

It’s not your fault

A complaint is when you say you are not happy with something and you want it fixed.

If you or a member of your family think someone has been treated badly or abused, please tell us so we can do something about it.

We will support you to make your own decisions about what to do

It is OK to make a complaint!

Looking after children

Your family members or your advocate can also complain for you.

We might have to tell the NDIS about the abuse

Looking after the safety of children and young people is very important to us.

At Possability there are people who listen.

Our employees must also tell us if they think someone has been abused.

You will never get in trouble for complaining.

We train our staff carefully.

We take your complaints seriously.

The most important thing for us is to look after anyone who has been abused.

We always try to fix the problem quickly.

We will also give you information about different things you can do to stop the abuse.

We follow strict rules to make sure children are safe and are not abused.

You can complain if you do not like something that we do.

Tell us when we do a good job or when you are really happy about something too!

We may have to report abuse to the Police.

We might have to tell the Police about the abuse

You can complain if something is making you unhappy.

Hearing both your complaints and when we do a good job helps us to make our services better.

Your family members or your advocate can also complain for you.

Looking after children

Looking after the safety of children and young people

20 Possability

20 Possability

The most important thing for us is to look after anyone who has been abused.

who has been abused.

We will also give you information about different things you can do to stop the abuse.

We will also give you information about different things you can do to stop the abuse.

We may have to report abuse to the Police.

We may have to report abuse to the Police.

Looking after children and vulnerable people

Looking after children

When someone is vulnerable they are at risk

Looking after children

Looking after the safety of children and young people is very important to us.

Keeping children and vulnerable people safe is very important to us

Looking after the safety of children and young people is very important to us.

We train our staff carefully.

We train our staff carefully.

We follow strict rules to make sure children are safe and are not abused.

We train our staff carefully

We follow strict rules to make sure children are safe and are not abused.

We follow strict rules to make sure children and vulnerable people are safe and are not abused

Code of Conduct

who has been abused.

We will also give you information about different things you can do to stop the abuse.

We may have to report abuse to the Police.

Professional boundaries

Boundaries mark the lines between right and wrong

Looking after children

Looking after the safety of children and young people is very important to us.

Our staff must stay in the right boundaries

We train our staff carefully.

These are called Professional boundaries

We help our staff to know what is right from wrong with training

We follow strict rules to make sure children are safe and are not abused.

We help our staff to know what is right and wrong with a Code of Conduct

A Possability staff member should not

• Give you their personal phone number

• Use your debit or credit cards

• Take your money

• Swear at you or treat you badly

If you are ever unhappy about the way a Possability staff member treats you please contact a supervisor.

Restrictive practices

8. Restrictive Practices

Sometimes people can get very angry and upset

Sometimes people can get very angry and upset. Sometimes they can not stop themselves.

Sometimes they cannot stop themselves

This can be scary for them and for other people.

This can be scary for them and for other people

Restrictive practices are the things we might have to do to keep everybody safe

Restrictive practices are things that people or services might do to try to keep people safe if they behave in a dangerous way.

Restrictive practices can take away people's rights or freedom to move around so:

Possability only uses restrictive practices if there is no other choice.

When people are upset we always try to understand why and help them.

They restrict a person’s rights or freedom of movement We only use restrictive practices if there is no other choice.

We look at lots of other ways we can support people so they feel ok.Consumer forums

When people are upset we always try to understand why and help them

Consumer forums are another way to help us hear what you want to say.

We look at lots of other ways we can support people so they feel OK

Consumer forums are meetings that are run by an outside advocacy group.

Please talk to us if you feel worried about restrictive practices.

At these meetings you can talk about things that matter to you.

You can also talk about any problems you are having with Possability.

Possability can then fix those problems.

Community Visitors

You can also raise issues with Community Visitors.

Community Visitors are volunteers who visit houses

Your health and safety

About this book

Your health and safety is very important to us. This book is about Possability and you as a resident. It tells you how we work with you to make sure we always understand your needs.

We have written it in an easy to read way. We use pictures to explain things.

To support you with your health and safety we will

• Support your choices and decisions

• Talk with you about your health and safety

• Work with you to have a healthy lifestyle

You can ask for help to read this book. A friend, family member or support person may be able to help you.

Some words in this book are hard.

The first time we write a hard word it is in purple.

• Make sure our buildings and the places we visit with you are safe.

We write what the hard word means. Keep this book so you can read it again.

If you have any questions contact:

Name (House Supervisor)

Phone

Complex health care plan

Your medication

Part of our service might be to support you to take medication

We can help to make sure you take your medication safely

We can help to make sure your medication is stored safely If you need a Complex health care plan we will make sure the plan is followed so that you are safe.

Looking after your property and your money

14. Looking after your property and money

It is important to keep your property and money safe.

It is important to keep your property and money safe.

Employees at Possability can help you look after the things you buy.

We will do our best to help you keep your things safe.

We can help you write a list of your things so you can keep them safe.

We will keep a copy of this list in case any of your things are lost or damaged.

Some things to do to keep your things safe

• Write a list of your things

• Write your name on your thing

We can teach you how to keep a budget. A budget helps you plan what you are going to spend your money on.

• Keep them in a safe place like a locked drawer

• Insure them in case they get lost

We can support you to pay your bills.

We can support you to do your shopping.

• Work with us to make sure any equipment you need like hoists and wheelchairs is looked after.

Being ready for an emergency

Sometimes things happen that make you unsafe like

• Fire

• Bad storms

• Illness

When this happens it is called an emergency

It is important to have a plan in case of emergency

The plan helps you know what to do to stay safe in the emergency

Emergency Plan

We have emergency plans for all our locations

When we start working with you we will help you make your own plan

Sometimes we practice what to do in an emergency. This is called a drill.

Contacts for advocacy and complaints

Advocacy agencies – all states

www.disabilityadvocacyfinder.dss.gov.au

NDIS Quality and Safeguarding Commission –all States

www.ndiscommission.gov.au

Phone: 1800 035 544

TTY: 133 677

Community Visitors Scheme – Victoria

www.publicadvocate.vic.gov.au

Phone: 1300 309 337

TTY: 1300 305 612

Community Visitors Scheme – Queensland

www.publicadvocate.qld.gov.au

Phone: 1300 653 187

Email: publicgaurdian@publicguardian.qld.gov.au

Guardianship and Administration – Tasmania

www.guardian.tas.gov.au

Phone: 1800 657 500

Email: guardianship@tascat.tas.gov.au

Public Advocate – Victoria

www.publicadvocate.vic.gov.au

Phone: 1300 309 337

TTY: 1300 305 612

Public Advocate – Queensland

www.publicadvocate.qld.gov.au

Phone: 1300 653 187

Email: publicguardian@publicguardian.qld.gov.au

Victorian Disability Workers Scheme – Victoria

www.vdwc.vic.gov.au

Phone: 1800 497 132