The Trainer Nov-Jan 2010 by Ahmad Salah

Heliopolis & Nasr City:

Virgin , Marly Gift Shop, C&CO(Heliopolis club), Heliopolis Bookshop (Heliopolis club), El Maairgy Bookshop(Roxy), Magad Stationery, Wave(El-korba), Dar El Sherok (El-korba), Book Center(El-korba) Air Port El (Goumhoria Book store), Dar El Sherok (City Stars), On The Run ,World Gym, Konoz (City Stars), Alfredo, Planet Africa, Pietro , Costa Coffe (Heliopolis Club), Café Mo, Zodiac, Cilantro, Segafredo(City Stars), Aroma, , Beanos Café, Makani, Tres Bon, Harris Café, Wow Gift Shop , Arab Academy for Graduate School ,Ceramic Café, Africano, Zine Coffee, Maged Ayoub Sedhom Jewelry

Mohandessin:

Madboly Book Shop, Wave (Mohandessin), Wave (Lebanon St ,Volume One, C&Co, Malibu, Gozour Center, On The Run, Colombus Café, Trianon, Charwoods, Lipstick, Costa Coffee, Spectra, Pasqua Cafe, Café Mo, Cilantro, Zodiac, Logic Training Center, , Beano’s Café, Makani, Living Room, Shooting Club), Arab Academy for Science and Technology Graduate School of Business, IMI (International Marketing Institute), , Sports Cafe, Zinc Cafe, Tarakeeb Training Center, Planet Africa , Beano’s (British Council)

Maadi:

Bakier Book Shop, Volume One, Stop and Shop , Shell Shop (Degla) , On the Run , Spectra, Green Mill, La Casetta, Samia Allouba, Sakura Suchi, Cilantro, Deals Automotive, , Shell Shop (Nasr St.) , Columbus Café, Beanos’s Café, Cata Comb, Greco, Redens Hotel, Piraeus Bank, NSGB.

Zamalek:

Romancia Book Shop, Zamalek Bookshop, Arabica, Orangetta, Nile City, Costa Coffee, Maison Thomas, Cilantro, Mom & Me, Beano’s café, Arabica, Vivant Cafe, Costa Cafe, Eldiwan‫ ن‬Bookstore, Ali Masoud Book Shop.

Down town:

AUC Bookshop, Nahdet El Mahrousa, El Balad Book Shop(Infront of AUC), On The Run, Bookshop, Khaled Bookshop, El Shrouk International), Omar Book Store, Lehnertd Book store, Egypt train Station & Mubarak Subway Station (El Goumhoria Book store), Costa Caffee, Zodiac, Cilantro, , Pottery café (Infront of AUC), Beanos Café.

Bab El Luk:

El Adeeb Kamel El Kelany Bookshop

Garden City:

El Araby Bookshop , Roze El Youssef Book shop.

Haram:

Cilantro, Sbarro, On The Run.

El Manial:

El Kelany Bookshop.

Universities:

Cairo (El Gokkar), Zakzeek, Assyout, El Menia, El Wadi El Gedeed (El Goumhoria Book store)

Giza Sq:

El Ahram Bookshop, Dar El Shero2 (First Mall)

6th of October & Cairo-alex Road:

Costa Caffee, Beano’s , Trianon (Carforr), On the Run(Shak Zayied) , On the Run 6 Oct), On the Run Dream, Bernasos book shop .

Alexandria:

Cilantro, Beanos, On the Run, Harris Café Sporting Club.

Sharm El sheikh: Cilantro

CUFF & COLLAR:

Korba, City Stars, Obour building, Mohandessin, Maadi, Alexandria, Tanta, Mansoura, El Mahalaa

El Rehab City:

Bernasos book shop.

F.R.I.E.N.D.S

(Naser City, Ibn Elnafes St.)

PARAMODA GARDEN (Behind Tiba Mall)

Seeking the WIN-WIN formula in addressing the Gap between Supply of & Demand for a Skilled Workforce…

Chemist Mohamed Helal - Director of the TVET Reform Project

peak to any company today about its human resource challenges and the first reaction you get is “We can’t find enough people to hire”. Dig deeper and you will realize that the problem is not finding people to hire; it’s finding the right people with the skills that match the organisation’s needs. Until companies, training institutions and the government realise this difference, each party will continue to address different problems rather than uniting to solve one critical challenge- the mismatch between the supply of and demand for qualified labour. This article looks at the experiences in 4 industrial sectors through 4 Enterprise Training Partnerships (ETPs) affiliated to the National Project for the Reform of the Technical & Vocational Education & Training (TVET) System in Egypt jointly funded by the European Union and the Government of Egypt in applying a WIN-WIN formula between Business and Education. To understand how the TVET Reform Project is addressing this crucial problem in the labour market and what are the tools and initiatives implemented to guarantee that the reform is both effective and long lasting we talked to a number of Experts and beneficiaries within the Project.

What is the National TVET Reform Project?

The National TVET reform project is a project co-funded by the Egyptian Government and the European Union (EU) to assist Egypt in piloting and implementing tools and initiatives that will lead to an integrated TVET reform policy that will contribute to the improvement of the competitiveness of Egyptian enterprises. This € 66 million, well-designed project which started in 2006, is based on a detailed analysis of the Egyptian labour market and the status of the TVET system conducted by the EU and World Bank. The project, which is supervised by the Ministry of Trade and Industry but works with all relevant line ministries, has three main components implemented through a bottom-up approach. The first component ensures that the reform is demand-driven by establishing a network of sectoral and local Enterprise Training Partnerships (ETPs). The second component improves the quality of training provision through the capacity building of Vocational Training providers. The third component is built on the lessons learnt from the first two components and it involves establishing the TVET System regulatory and policy platform for Egypt.

How are the TVET Project and its affiliate ETPs contributing towards bridging the gap between the supply of & demand for skilled labour in Egypt?

To address this crucial issue, the TVET Reform Project is for the first time putting the employers or the private sector companies in each of the selected sectors

in the lead when it comes to the reform process. To address this issue, the project realized that there are long-term initiatives and strategies especially when it comes to the reform and outputs of technical education system and there are short-term and urgent actions that need to be addressed in order to upgrade the skills of existing employees through training. “We are working parallel to implement both strategies” said Chemist Mohamed Helal, Director of the National TVET Project. “In order to make the reform process truly demanddriven” continues Helal, the starting point is to involve the companies at the sector level. The project established a network of 12 sectoral Enterprise Training Partnerships (ETPs) which are autonomous organisations that bring together leading companies in a particular sector with technical and vocational training providers who serve that sector in order to put the strategy for human resource development in that sector. Since most of the training providers within the TVET system are publicly owned due to the huge investment in equipment and facilities, these ETPs are actually unique forms of Public-Private-Partnerships that ensure the private sector has a leading role in shaping TVET in their sector to better train their workers and to improve the employability of potential workers in the sector.Once the ETPs are established they start to formulate their own sector-wide strategy in complete coordination with all stakeholders. They decide on the priorities of the sector and the features of the interventions and activities to be implemented on annual bases. When it comes to the initiatives related to addressing the mismatch in the labour market, where companies complain that they do not find the workers with the right skills, the ETPs in various sectors have started an initiative to upgrade Technical Secondary Schools (TSSs) affiliated to the Ministry of Education. This long-term initiative included introducing a new and innovative form of cooperative education called Alternance Education and Training within the TSSs. “Alternance Education gives the private sector ownership of the education process from the start” Said Mr. Ahmed El-Ashmawi, Senior TVET Expert at the Project. “Companies are involved in developing the curricula, reviewing the textbooks, providing on-the-job training for students as well as training the teachers within their factories and organisations to make sure that they understand the working environment and transfer that to students” continues El-Ashmawi. “By doing this we are bridging the gap between what companies are looking for in new graduates and what schools are supplying to the labour market” said Helal. “Generally speaking” says Eng. Essam El Zomor, Director of the Engineering ETP “the initiative so far has been quite successful although there were some challenges in convincing both sides to work together and cooperate”. These challenges were quickly addressed thanks to the vision and cooperation of some leading companies like El-Arabi Group in Moufyia who realized that waiting for the system to improve on its own is a mistake

and that they had to join forces with serious initiatives in or order to solve the problem at its root and try to improve the quality of the graduates on TSSs (it is estimated that some 600,000 TSS graduates enter the labour market each year without the right skills). “In addition to guaranteeing an adequate supply of well educated workers in future and thus improving our competitiveness and profits we are also committed to improving our surrounding community and reducing unemployment this is why we are keen to partner with the Engineering ETP in reforming our local Technical schools” Said a senior Executive at El-Arabi Group.In the medium term, the ETPs are assisting companies to source and train needed labour now, not to wait for the graduates of the three-year technical secondary schools. Some ETPs have partnered with national organisations like Social Fund for Development (SFD), the Ministry of Manpower and Migration, the Education for Employment (EFE) Foundation and the Industrial Training Council (ITC) in order to identify and train job-seekers according to the needs of industry. In the short term and in addressing the more pressing needs of upgrading the skills of existing workers, the ETPs are working with the World Bank’s Skills Development Project (SDP) to train in-service workers in three main sectors, Manufacturing, Construction and Tourism. In these cased the ETPs are the link between their sector, the funding agency and the training providers. “With the ETPs in each sector, we are giving companies the opportunity to take action in solving the miss-match problem in the labour market, rather than put the entire burden on the government” explains El-Ashmawi. Although investing in the education and training system in Egypt is one of the key factors that will provide stability and progress in the labour market, it is certainly not the only factor. Private sector companies must also realise that better trained workers will require that wages reflect this and that working conditions foster greater loyalty to the organization through adequate social and economic rewards especially when we speak of blue-collar workers.

Four Examples

The following parts highlight some of the specific work done in four ETPs (Woodworking and furniture sector, Building Materials sector, food processing sector and Industrial Engineering sector). These are four of the 12 important sectors which the TVET project works in and have been selected dues to their contribution to the Egyptian economy and how labour intensive some of these sectors are.

Working together to develop the dynamic Furniture sector.

A new “Training Virus” injected by the Building & Construction Materials ETP!

The Building and Construction Materials (BCM) sector is characterized as having many sub-sectors that are both diverse and fragmented. They are diverse in the sense that they can be recognized as separate sectors in their own right with specific needs and priorities. It is also fragmented in the sense that within that sector you have very large, dynamic and sophisticated companies as well as very traditional low technology SMEs with different needs and aspirations when it comes to labor market and training needs. Despite this, the sector as a whole is expanding and has expressed the need for large quantities of qualified labour. Some of the sub-sectors have witnessed remarkable growth in terms of production and export growth over the past three to four years. These sub-sectors include marble production, sanitary ware and ceramics. “The Building Materials sector is one of the sectors served by the TVET project with no or limited training infrastructure, in terms of schools, training programmes, vocational training centers and a pool of qualified trainers and instructors” explains Mr. Sameh El Kashef, BCM- ETP Director. The ETP realized early on that in order to support the sector and create impact it had to deal with all these challenges and work with each sub-sector according to its needs and build gradually the infrastructure for the sector. In the past months, with developed training programs and a pool of qualified trainers in 4 important sub-sectors, the ETP intensified its contacts with the sector companies going in-depth in studying their actual and immediate needs. This immediately paid off with established demand for over 1000 new qualified labor, in addition to demand for upgrading hundreds of existing labour. Furthermore, seven companies signed agreements with the ETP to establish their own in-company training stations and several others are still negotiating with the ETP. Therefore, despite the economic crunch, the ETP is assisting companies in finding long-term solutions to improve production quality and efficiency through training. Some companies are even studying with the ETP the opportunity to provide their newly acquired training facilities to other companies because they realise there is a gap in the Market. “We have taken these developments as a testament to the success of the ETP’s efforts to penetrate the sector with what we perceive as the training virus” explains Dr. Amr Abel Kawi, Institutional Building Key Expert, Building Materials ETP. This has also materialized in the agreement between the ETP and the Chamber of Building Materials, where the ETP has been mandated as the partner in charge of all human resource development activities and strategies in the sector. In the short period since its establishment in 2007, the BCM ETP had developed around 136 training courses covering different sub-sectors. Additionally they have trained over 126 trainers and teachers and are currently collaborating with stakeholders to establish a state-of-the-art vocational training centre in the ceramics and sanitary ware sub-sectors in 10th of Ramadan and a similar centre for marble in Cairo with funding from the TVET Project and the Industrial Training Council (ITC). Another development that is promises to be a key step in creating impact in the sector is the ETP’s “Training for Employment” programme which has been recently initiated by the ETP. This programme has already received strong interest and support from the sector companies. It brings together the demand components represented in the companies, together with the supply components represented in the Ministries of Manpower and Education as well as the NGOs, with the ETP as the intermediary responsible for qualifying the new labour to the needs and standards of the industry.

According to Egypt’s Furniture Export Council, Egyptian furniture exports witnessed an unprecedented increase over the past four years, from 479 million Egyptian pounds in 2005 to 1696 million pounds in 2008. Although the current international economic crisis has affected this growth rate, it must be noted that the main exporters and leading manufactures in this dynamic sector are determined to fight this obstacle and end up on top. The sector moved towards innovative ways and policies to enhance both internal & external demand including, placing more emphasis on domestic fairs, approaching new and untraditional international markets, heading towards the emphasis on winning product lines thus organising design workshops which will assist in positioning Egypt on the international design map and help create a pool of innovative Egyptian designers. The sector is working to develop its competitiveness both on the local and international markets. A new dynamic movement towards modernisation is currently seen with much attention directed to the optimization of production, quality management and a shift to modern technologies in both skills and machinery levels. “This is one venue where the Woodworking and Furniture ETP is definitely starting to have a positive impact on the industry by the continuous development of up to date training packages” Said Eng. Amr Fathy, Institutional Building Key Expert, Furniture ETP. So far, the ETP has developed 13 complete technical training courses covering different occupations in the furniture industry with all related jobs and functions. More than 98 trainers and teachers were trained in the ETP’s effort to work with stakeholders to upgrade the training infrastructure in the sector. In addition, the ETP has worked to develop 2 centers of competence in Alexandria and 10th of Ramadan and is planning to develop at least one more in Dammitta in the coming period. All the above activities are developed in close collaboration with industry, the Chamber, the Export Council and the Technology Centres and are all approved by the industry. According to Fathy, the creation of a pool of trainers is a long and difficult process due to the lack of adequate wood technology education both in technical secondary schools and within higher education institutions. However, the ETP is working with these institutions and is consistently increasing its pool of master trainers and trainers to effectively train school teachers and hundreds of in-service workers and job-seekers; however the full length of success will take time and support from stakeholders. Recently, the ETP took a further step by signing a Memorandum of Understanding with the German University in Cairo (GUC) in order to train worker and trainers in the newly established industrial park at the GUC premises in New Cairo. The agreement was considered an innovative partnership brining together for the first time universities, companies, Food Processing-ETP: A role model in upgrading Technical schools and TVET institutions to develop solutions to bridge the gap between Agricultural Secondary Schools! business and education. The Egyptian food processing industry is one of the key economic sectors of the country, contributing significantly to employment, value added and exports.

According to the Food ETP, the processed food sector in 2005/2006 was one of the fastest growing industrial sectors with 117 new factories and EGP 4 billion worth of new investments. Despite the importance of the sector, there are grave challenges facing the food processing industry. Low labour productivity, improving reputation and image in markets abroad, limited product diversification; low compliance with international standards especially in food safety and hygiene, underdeveloped domestic retail distribution sector and a huge informal sector (80%) that is difficult to regulate and reach through training and development. All the above-mentioned challenges are undoubtedly affected by the quality of the workforce. According to Dr. Khaled El-Saadany ETP-food Director, there is a complete understanding of all the above features and challenges. Since the beginning, there has been a strong working relationship with the Chamber of Food Industries (CFI) to provide solutions and initiatives that will address the main challenges and thus result in meaningful impact on the sector at large. The Food ETP has actually been always identified by the TVET project as a good example of how the ETP has been positively integrated in the work of the Chamber mainly due to a dynamic Board of Directors on both sides. The ETP has also penetrated the different sub-sectors within the chamber according to the priorities set in the mapping and from the continuous feedback from the stakeholders. Furthermore, the ETP has attempted to impact the long-run reform of the TVET system through both addressing the formal and informal sectors within this industry. The formal sector has been approached through regular visits and training needs assessments of companies registered within CFI and also in the ETP’s plan to establish a number of vocational training centres with various partners, something that is very limited within the sector. The development of informal as well as the formal sector will be handled through the upgrading of the Technical Agricultural Secondary Schools (TASS) affiliated to the Ministry of Education. The Food ETP has been a role model among ETPs in its practical and effective approach of introducing the Alternance Training system within the TASS. “In this way we are ensuring that whether graduates decide to work in large industrial companies or open their own small business, they will be equipped with the right skills” explains El-Saadany. On the training content, the ETP succeeded so far to develop 23 training packages and 56 short courses in the different fields of food production like bakery, dairy production, protein production, fruits and vegetables. During the last couple of years, the ETP facilitated the training of 2384 workers (through funding from the SDP) and 174 trainers in addition to 30 master trainers. The ETP has also been quite successful in working outside Greater Cairo, mainly in places like Alexandria and Menia, thus distributing its efforts where it is needed.

vocational training centres and a pool of qualified trainers and instructors. It is also the sector that is most served within national institutions and project that subsidise training like the Industrial Modernisation Centre (IMC) and the Skills Development Project (SDP). “This wealth of resources proved to be both an opportunity and a threat to the young Engineering ETP” explained Eng. Safwat Saleh, Institutional Building Key Expert, Engineering ETP. The opportunity was working with the existing training providers and helping them become more responsive to the actual needs of the employers and making the process more demand-driven. The threat that the ETP had to overcome was failing to find its strategic position among these institutions as the intermediary partner between supply and demand through this unique Public-Private Partnership. The Engineering ETP realized this early on and decided to build on the opportunity of working with existing institutions and not competing with them but assisting them to develop more demand-driven curricula (more than 33 packages) and training their trainers. The Engineering ETP has worked in the past year extensively with the Productivity and Vocational Training Department (PVTD) affiliated to the Ministry of Trade and Industry and the Ministry of Manpower in training their trainers as well as training internal tutors in companies. On the other hand, the ETP was successful in transfer its main threat into an opportunity by establishing itself as a strong partner for the Chamber and other stakeholders in leading the reform of the technical secondary schools that serve the sector, by doing this, the ETP has strategically decided to impact the sector at the source of the HR problem which is improving qualifications of the many thousands of TSS graduates who cannot find a job simply because companies are not convinced of their previous skills. The ETP is currently working with prominent companies at upgrading 8 TSSs in different governorates. The ETP is also working to further impact the sector through its work at the local level in 10th of Ramadan, Monyfia, 6th October and elsewhere trying to address the needs of the main industrial clusters. The ETP has also recently signed an agreement with the SDP to become a Project Intermediary in Alexandria, which will also increase the ETP activities there. The ETP has also adopted a very effective strategy which is to work on the occupations that will serve the majority of the sub-sectors within the Chamber rather than working vertically with each sub-sector, in this manner the ETP is able to serve 80 to 90% of the needs in a relatively short period. The next main project for the ETP is addressing the needs of companies in finding the workers with the right skills, therefore the ETP has established agreements with the Ministry of Manpower to access their database of job-seekers and the ETP is currently negotiating a deal with the Social Fund for Development to fund training of these potential workers to be ready for recruitment within the companies.

How can you contact the ETPs? Engineering –ETP: The Perfect LINK!

The Industrial Engineering sector is one of the largest sectors in the economy that is represented in the Federation of Egyptian Industries and is characterised as having many inter-related sub-sectors. Some of the sub-sectors have witnessed steady growth in terms of production and expansion in the local market over the past decade especially in the automotive sector and up until the current international economic crisis which has greatly affected the appetite of investors to expand or initiate new investments. The main challenges that face this sector in terms of human resources and training are the profound mismatch between the supply of and demand for skilled labour at the basic and intermediary level of the workers, the miss-planning related to establishing large industrial zones without adequate supply of labour close by, which makes the recruitment process difficult and costly and the relatively low wage level offered to new workers.Despite these challenges, it should be noted that the Industrial Engineering sector is one of the sectors served by the TVET project with the largest training infrastructure, in terms of schools, training programmes,

ETP for the Woodworking & Furniture Sector 90, 105 St., Maadi, Cairo. Tel: 25287025/6 fax: 25287027 Etp-wood@tvet.org ETP for the Building & Construction Materials Sector 1127 Cornish El Nil, Maspiro, Cairo. Tel/fax: 25761128 Etp-buildingmaterials@tvet.org ETP for the Food Processing Sector 26 Sherif St., Down Town, Cairo. Tel/fax: 23925115 Etpfood@tvet.org ETP for the Engineering Industries Sector 1 Salem Salem St., Agouza, Giza. Tel: 33365071fax: 33368571 Etp-engineering@tvet.org

www.tvet.org

FEED YOUR BRAIN

Training starts from within F

by Dina Shaker

resh graduates often start jobs with little or no knowledge about how to start work or how to adapt to different working places. training is the best solution to overcome the gap between job seekers and companies who need well qualified employees. Every company has its own working needs and working environment, and to better see the creativity and qualifications of the new comer, giving seminars and training courses about how the company works when hiring a new employee will enable him to set his qualifications in order to meet the company’s standards. New employees can’t be expected to perform well unless they’re integrated into your business as part of the team. Begin by introducing them around the office, doing your best to enter them into conversations with your current employees rather than pushing them through quick introductions. Also, send out a companywide e-mail, or post a welcome for new employees in the break room so that everyone learns their name. Many companies provide some sort of introductory training or orientation for most of their new employees. It may take the form of an older employee assigned to show the new employee “the ropes.” Or it may be left to the HR. Whatever your role and availability, here are some things to consider as you begin training a new co-worker: 1. Cultivate a patient attitude. While it may be tempting to become irritable or lose your temper, remind yourself that you were once new, too. Count to ten before responding to an annoying or repeated question. Smile when you think of it to put the trainee at ease.

2. Put it in writing. Use the policy handbook or procedures guide to help the new staff member learn the ropes. You may want to circle or flag important pages or passages that the new person is likely to need

that first week or so. You also may want to provide a list of things that are not covered elsewhere. Written information provides easy access for the trainee and a few extra minutes of quiet for you. 3. Give every new employee a manual explaining his job duties. He will have a beginning point and know what is expected of him. 4. Set up a training class so the new employees can learn about the company and about their job within the company. Handouts should be given to the employees about their specific job duties. New employee development is the responsibility of everyone in an organization. One of the most common mistakes is that managers and others may see that new employee development is just a human resources function. Everything from employee development strategy to actual training needs to be a coordinated effort involving the manager, HR director and others. Hiring new employees is costly for any organization. The cost of recruiting can quickly add up, and the selection and interview process often consumes countless hours of expensive management time. If the company’s training courses and orientations are executed well, it will reduce the cost of training courses, improve morale, raise employee satisfaction and improve the productivity and work performance of employees, thus making the results mutually beneficial to new employees and to the organization as a whole. However, successful employee development programs are not a onetime event. It’s impossible for new employees to learn everything necessary for success in just a few days. Making a monthly based training course for the employees at a company will be beneficial for both the workers and the company as a whole and will better motivate the employee to think creatively and work hard to achieve his goals and aims for a successful career.

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analyst, or investment analyst is a person who performs financial analysis for external or internal clients as a core part of the job, an analyst studies companies and other entities to arrive at the estimate of their financial value. It is normally done by analyzing financial reports, aided by follow-up interviews with company representatives and industry experts. • Technical Analysts o Technical analysts seek to identify stocks price patterns and trends in financial markets and attempt to exploit those patterns. While technicians use various methods and tools, the study of price charts is primary. • Risk Manager o A risk manager is called in to manage exposures and help clients meet their financial goals. Risk analysts combine business acumen with their deep financial perspective to come up with solutions that prevent or eliminate risk altogether. • Back office operation o The role of operations is to make sure that the relevant administration is carried out once a trade has been completed and to ensure that the money has been received. This is known as clearing and settling trades. To sum up for you “If you love being with people, then your personality is more that of a Trader, account manager. Investment Manager, Financial Analysts, Technical Analysts often work alone glued to their screens” We take your hands to guide you on your first step to the stock market, just call TREND and get started.

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Tips

to ensure the success

of training at

the work place TRAINING TIPS

by Dina Shaker

an you turn your training participants into learning magnets who can’t wait to attend their next training opportunity? Can you expect improved work performance as a result of the time, energy, and money you invest in training? There are three major elements that should be paid attention to when you want training to be successful and worth the time, money and energy that are being put to it a) Who presents the training courses. b) How the training is presented. c) The role you expect from participants. What participants do during the training session makes all the difference to training transfer to the workplace, and that is why these tips should be followed: The trainer makes a difference The success of a training course is always measured by the capabilities and the personality of the instructor. The ability to train others is one of the most important indicators of training retention. Alternatively, participants react more favorably to trainers who have experience in their industry. They appreciate facilitators who have experienced and addressed the issues and situations highlighted in the training. The more closely the instructor can link the training to participants’ real life experience, the better for training transfer, the application of the information later on the job. Present training as part of a consistent message from the organization Classes must build on each other and reinforce the content learned in earlier sessions. Too many organizations approach training as a potpourri or menu of available classes and sessions.When there is no interconnection between training sessions, and the information provided in the training sessions, organizations lose a great opportunity to reinforce basic shared skills, approaches, and values. Training must reference earlier sessions, draw parallels, and reinforce content.

Provide training in “chunks” that are scheduled over a period of time people learn more in training sessions that provide chunks, small amounts of content, based on a couple of well-defined objectives. Participants

attend these sessions, perhaps a couple of hours per week, until the subject is learned.This allows the participants to practice the concepts in between the training sessions. Both the content of the training and the application of the concepts are reinforced at each subsequent session. This also allows people to discuss their successes and difficulties in applying the training in their actual work session. The instructor can help participants practice the training content by giving assignments that are debriefed at the next meeting. Train people in skills and information that are immediately applicable on the job “Use it or lose it,” is a common refrain about training. Even with strategic skills such as listening, providing performance feedback, and team building, set up situations in which practice is immediate and frequent, to help participants retain the training. During the training session, practice active learning principles; honor a variety of learning styles Recognize that a range of activities and information applications will appeal to participants’ varied learning styles. Use real life examples, analogies, case studies, small roup discussion, presentation, and experiential exercises. Provide visual support materials such as films and transparencies for people who learn visually. Activities will appeal to your hands-on crowd. By keeping the training varied, exciting and stimulating, you help people retain the content. By appealing to the variety of learning styles in your group, you enhance participant learning. Increase trainee investment in the session by engaging them in tasks requiring action Provide easy ways for participants to take notes; periodically ask participants to jot down application ideas. Ask them to share these ideas in a small group. Ask people to underline the most important concept on a page; circle the ideas that most apply to their circumstances.Request that participants identify how their supervisor can help them apply the training. Make action planning an ongoing activity during the session, instead of a too often time-crunched activity at the end of the session.

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With modern developments, the enterprise’s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The course will cover all of the issues involved in planning, designing, and operating highly effective integrated supply chains. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Integrated Strategic Planning SETTEC

• Gain Knowledge of strategic planning processes • Familiarize with the strategic planning, strategic management, & strategic thinking. • Create a vision, and turn it into a strategy to reach the goals and objectives through their definite mission. • Translate mission statements into reality: Once it’s written, what else needs to happen? • Set an implementation model/plan. • Identify threats to and opportunities for your organization. • Know why do plans Fail & recognize organizational barriers to planning. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Business Videos: Six Sigma Package AMCHAM ONLINE TRAINING SERVICE (OTS)

• This package include an introduction to Six Sigma, through the 3 courses you’ll learn techniques for sustaining and growing the Six Sigma effort, the common factors of successful Six Sigma implementations, essential principles of the Six Sigma improvement process, and more…

Package Price: L.E. 225 Validity: 12 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Business Videos: Essentials Package AMCHAM ONLINE TRAINING SERVICE (OTS)

• This package includes customer service, finance, global business, Sales and marketing and Workplace Environment. Each professional video is supplemented with realistic scenarios, audio, interactive quizzes, expert advice, graphics, scrolling text, links to reference material, and a full transcript of the audio portion of the course enabling you to absorb the material in multiple ways. Package (5 VIDEO Courses) Price: L.E.700 Validity: 12 Months Single Course Price: L.E. 350 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Business Videos: Management Package AMCHAM ONLINE TRAINING SERVICE (OTS)

• This package includes Leading teams, Leadership, Management, Coaching and Managing with in the law. Each professional video is supplemented with realistic scenarios, audio, interactive quizzes, expert advice, graphics, scrolling text, links to reference material, and a full transcript of the audio portion of the course enabling you to absorb the material in multiple ways.

Package (5 VIDEO Courses) Price: L.E. 700 Validity: 12 Months Single Course Price: L.E. 350 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Communication Skills Cambridge International Certificate in Effective Business Communication IMI-International Company for Human Resources and Management Development By attending this program candidates will learn how to: • Understand and assess the business communication process • Produce and evaluate effective written business documentation • Appraise the characteristics of effective group communication • Evaluate interview procedures for effective communication • Identify, evaluate and apply the use of visual aids in business communications This certificate is assessed through an exam which is set& graded by Cambridge but held at IMI premises. Exams are held twice per year in May/October. Course Date: November 21 Course Duration: 8 weeks

Course Time: Once per week from 6:00 to 8:30. Course Fees: LE 2020 Training Center E-mail: info@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)6008801/3 Contact Person: Nevine Salousa

Emotional Intelligence, personal awareness Emotional & Social Intelligence “CEQ” Coaching Emotional Intelligence

The program help managers raise performance at work by enhancing interaction with team members, associates and customers through channeling their EQ capabilities to the organizational vital singes OVS (Trust, Adaptability, Accountability, Collaboration, Leadership, and Alignment) to boost their department performance, accordingly these factors will lead to overall performance in Customer Service, Productivity, & Retention This will help you to: • Increase understanding for the biology of emotions • Become better able to recognize and understand emotions • Define patterns and become more aware of leadership patterns • Increase awareness of managing emotions for effective leadership • Learning self management • Increase awareness of connection between physical, mental, emotional state and how they drive performance • Learn how to use an optimistic approach • Learn Authentic Appreciation tools for practicing empathy • Define your noble goals & increase the value of leading from purpose • Increase ability to usefully engage emotions to motivate and inspire Workshop conducted by Yasser Shaker Certified Wellness & EQ Coach Course Price & Dates: Customized Course Duration: 3days Training Center email: yasser@coachingeq.com, yasser_shaker@hotmail.com Contact Numbers : 0111444 44 0, 010038 38 07 Contact Person: EQ Coach & Positive Psychology Associate: Yasser Shaker

Finance Budgeting & Budgeting Control IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Understand the basic objectives and uses of Financial Planning • Understand the main principles of budget preparation and control

• Recognize importance of effective preparation in establishing realistic budgets • Improve ability and confidence in preparing and controlling budgets. • Describe the budgeting process • Identify the elements of a budget, and identify the types of budgets • Describe the purpose of capital budgeting Course Date: 27, 28, 29 December 2009 Course Duration: 3 Days Course Time: 9 am to 4 pm Course Fees 2100 L.E Training Center: IMI E-mail : training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Financial Auditing for Accountants - SETTEC

This course aims to identify the basic aspects and fundamentals of financial internal auditing which is considered a part from the internal control in institutions which intends to protect their capitals & discover cheating and frauds & ends them through the auditing rules. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Accounting for Non Accountants - SETTEC

This Program Aim to Introduce Accounting for Non Accountants Including Concepts, Explanation Items and Accounting Statements Including Budget Cost Accounts Reports and Method of Preparation for All Concerned Positions and Specialization Which Have no Background of Accounting and Related Topics. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Health & Safety Compressed Defensive Driving - SETTEC

Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. In today’s competitive markets the “ZERO ACCIDENTS” reputation means a lot. Companies that are certified or aim to be certified for the OHSAS 18001 put defensive driving training as one of their first priorities. The defensive driving seminars conducted by Settec should give the participants

Our Business

International Information & Communication Technology Center (ICTC) is a share holding company, founded by an Egyptian group of reputable companies and well known ﬁgures in the area of information and communication technology. The company evolved from the knowledge and thoughts of its founders, and is backed by their rich and diversiﬁed experience and expertise, and existed in the right time to respond to the market needs in the era of information and communication convergence.

ICTC Mission

To be a leader in Information & Communication Technology Consultation and Training Services, by addressing leading edge issues, adopting innovative techniques, and achieving high quality standards.

Objectives

• Develop the required competence and skills for ICT people, to respond to the market needs in a fast evolving E Society. • Design high quality training programs to help organizations compete and survive in the new era of Information & Communication Convergence. . • Outsource and select qualiﬁed ICT staff for local and international organizations.

• IT MANAGEMENT WORKSHOP/ SEMINAR Strategic Planning for information Requirements

The objective of this intensive 5 days workshop is to provide Information Systems Executives with a business approach to better manage the information resource, through long term planning for the information requirements of their organizations. The workshop utilizes an enterprise wide approach and highlights the importance of linking information systems to the business objectives, and employing them to achieve those objectives. A case study is used to emphasize the different ideas and techniques presented, through a number of workshops. Who Should Attend Information Systems Executives, Project Managers, Systems Architects and Top Management members involved in the planning process for their organization’s information requirements.

• TRAIN THE TRAINER Train the Trainer

• This 3 days workshop is designed to develop the necessary competences and skills for the trainer in the areas of developing learning, training techniques and trainee handling. The last day will be dedicated for trainees presentations and mutual evaluations Who Should Attend Instructors/Trainers & any staff members who might be asked to provide training.

• ICTC PROGRAMS ICTC Professional Programming

92 hours

This program is designed to develop programming skills through a group of 7 Microsoft courses. It includes programming concepts with C# .Net, fundamentals of Object Oriented Programming, Database Fundamentals, SQL Server 2005, .Net Framework, core visual C# and Core ADO.Net

ICTC Advanced web Programming

72 hours

ICTC Oracle 10g Database Developer program 100 hours • SQL • PL/SQL • Oracle 10g Forms

International Computer Driver License (ICDL)

This program includes 7 units and the successful Candidates will be awarded ICDL international Certiﬁcation from UNSICO

• MICROSOFT PROGRAMS MCTS Windows

MICROSOFT GOLDEN PARTNER & CPLS

Developing Windows-based applications that include Windows Forms technology and data access

MCTS Web

Developing Web-based applications that run on ASP.NET and the .NET Framework 2.0

MCSE

The Microsoft Certiﬁed Systems Engineer (MCSE) track help the attendees to design, implement, and administrating infrastructures for business solutions based on Microsoft 2000 Windows Server and other Windows server platforms Also it covers Active Directory.

MCSA

The Microsoft Certiﬁed Systems Administrator (MCSA) track validates your ability to manage and troubleshoot network environments in the Windows operating system.

• ORACLE PROGRAMS ICTC ORACLE UNIVERSITY PARTNER Oracle Database administrator

This program is designed to train programmers in the area of Web development through a series of 8 Microsoft courses .It includes HTML, Java Script, XML, ASP.Net, Ajax, Advanced ADO.Net and Analysis & Design concepts

In this track You will learn how to: Create, conﬁgure and maintain Oracle 10g databases; Optimize space and performance for effective storage management; Maximize database efﬁciency using the Oracle Enterprise Manager; Ensure database security by managing user privileges and roles; Implement Oracle partitions to manage large tables and indexes

ICTC Oracle 10g Database Administrator program 100 hours

Oracle Database Developer

• Oracle 10g Database Admin • SQL • Oracle 10g Administration workshop 1 • Oracle10g Administration Workshop2

Address: 17(A) El Ahram St.Helioplis Cairo, Egypt Telephone Numbers: (+202)22904969 / (+202)22916643 / (+202)22914707 Fax: (+202)22916840 Website: www.ictc.com.eg Email:info@ictc.com.eg

This track developed for a complete multi-window application that integrates library and menu modules with forms modules. This track will also enable developers to develop, implement and deploy internet applications using Oracle's Forms Application.

Our Partners

the basics of defensive driving and will help in reducing the number of accidents. Course Duration: 2 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

TRAINING MARKET

First Aid & CPR (Primary & Secondary Care) - SETTEC

This seminar aims at training people in different places, jobs, activities, age groups, and risk situations to deal with accidents in order to prevent the occurrence of deaths or chronic problems of the injured or affected personnel. These accidents are not necessarily limited to trauma, but it also includes the response to poisoning, burns, animal and insect bites, drowning, shock, chalking, fevers, etc. Course Duration: 2 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Fire Fighting - SETTEC

Lately, the increased number of fires in companies and business establishments on the national level have been accompanied by increased losses and casualties.

Such losses were attributed to the lack of training on fire safety measures and firefighting within establishments. This training program aims to alleviate preventive awareness of employees working within different establishments in a practical way. The program also instructs participants on how to properly use fire extinguishers through a simulation of a fire fighting procedure. Participants are introduced to the different firefighting systems if the establishment was not found to apply any of those systems. Course Duration: 2 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Defensive Driving & First Aid on the Road SETTEC

• Defensive Driving: Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. • First Aid & CPR: This seminar aims at training people in different places, jobs, activities, age groups, and risk situations to deal with accidents in

order to prevent the occurrence of deaths or chronic problems of the injured or affected personnel. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Human Resources Human Resources Management IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn: • An integrated approach to HR management competency, functions and proactive role • Recruitment and selection • Identification of training needs • Succession planning and career development competencies • Job design and evaluation • Appraising performance Course Date: 22, 23, 24 December 2009 Course Duration: 3 Days Course Time: 9 am to 4 pm Course Fees: 2100 L.E Training Center: IMI E-mail : training@imiegypt.com Contact Numbers: (202) 2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Compensation and Benefits IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Design a salary structure and related policies • Understand the pay model and the reward strategy and how compensation and benefits must be designed to meet strategic objectives of the organization • Recognize factors that influence a compensation plan • Understand the performance planning process Course Date: 7, 8 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees: 1350 L.E Training Center: IMI E-mail : training@imiegypt.com Contact Numbers: (202) 2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Train the Trainer: Becoming a Great Trainer IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn: • Using principles of adult training • Developing learning objectives and lesson plays • Designing various training modules\ customizing content & approach

• Using effective questioning techniques to promote participation and involvement • Designing comprehensive training programs • Delivering and facilitating training programs effectively • Using various instructional methods & media appropriate to adult learners • Answering questions effectively • Handling the different types of trainees Course Date: 7, 8,9,10 December 2009 Course Duration: 4 Days Course Time: 9 am to 4 pm Course Fees: 2800 L.E. Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202) 2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

• This course is designed for all managers who rely on their personnel performance to improve their ability to achieve customer satisfaction and their business goals • This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors • The course will include role playing session for each employee category to emphasize course objective

Performance Appraisal SETTEC

• The observations and understanding of the performance appraisal process helped reduce a monumental task into something much more manageable • The term performance appraisal has been called by many names, including performance review, performance evaluation, personnel rating, merit rating, employee appraisal or employee evaluation • A performance appraisal has been defined as any personnel decision that affects the status of employee regarding their retention, termination, promotion, transfer, salary increase or decrease, or admission into a training program. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Professional Development for Executive Secretary and Administrative Assistant SETTEC

The role of the secretary is rapidly changing and he/she is taking on more of the work of the manager. He/ she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Succession Planning & Career Path - SETTEC

• Setting an approach for successor’s development within your organization • Defining the positions which are earmarked for great impact into your business, • Develop calibers into vertical or horizontal role • Take the decision of developing from hiring internal pool of talent or external labor market supply • Identifying the required skills and competencies required for job holders and positions • Help people through their career path by preparing them for future roles • Assessing the development activities undertaken by your organization

• Evaluate the readiness of calibers based on the level of agility and ability Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

EXCELLENCE Consultants Professional Certified Human Resources Management Diploma

• Certified by HRCI,USA • HR professional emerging role: strategic HR management, HR capitalization, job assessment • Manpower planning: process, career management ,retention strategies, succession planning • Recruitment : process, talent acquisition • Selection: process, methods, tests, interviews • Compensation: systems , benefit program ,wage policies, incentive systems • Training and development : needs assessment , sources, methods, effectiveness measurement • Performance management: Appraisal systems, techniques, feedback, deviation analysis, performance interviews • Modern trends in HR management: HR scorecards, competency based models

TRAINING MARKET

Human Resources Management SETTEC

Course Duration: 4 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Course Dates: 10/1/2010 Course Duration: 16 weeks (2 days per week) Course Price: EGP 4700 Training Center email: info@excellence.com.eg Contact Numbers: 02-33456588/99/0122399311 Contact Person: Ms. Nada El Guindy

HUMAN RESOURCES PACKAGE AMCHAM ONLINE TRAINING SERVICE (OTS)

TRAINING MARKET

• These 6 courses that consist of 33 chapters cover the H.R. related skills: Effective Business Communications, Fundamentals of Business Management, Interview Skills, Motivation, Negotiating, and Time Management Fundamentals.

Package (6 Courses) Price: L.E.360 Validity: 12 Months Single Course Price: L.E. 140 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Information Technology Strategic Planning for information Requirements International Information & Communication Technology Center (ICTC)

• The objective of this intensive 5 days workshop is to provide Information Systems Executives with a business approach to better manage the information resource, through long term planning for the information requirements of their organizations • The workshop utilizes an enterprise wide approach and highlights the importance of linking information systems to the business objectives, and employing them to achieve those objectives • A case study is used to emphasize the different ideas and techniques presented, through a number of workshops Course Duration: 5 Days Training Center email: info@ictc.com.eg or visit www.ictc.com.eg Contact Numbers: (+202)22914707 (+202)22916643 /(+202)22904969

ICTC Microsoft Programs International Information & Communication Technology Center (ICTC)

Part one: ICTC Professional Programming • This program is designed to develop programming skills through a group of 7 Microsoft courses • It includes programming concepts with C# .Net, fundamentals of Object Oriented Programming, Database Fundamentals, SQL Server 2005, .Net Framework, core visual C# and Core ADO.Net

• Program Duration: 92 hours Part two: ICTC Advanced web Programming • This program is designed to train programmers in the area of Web development through a series of 8 Microsoft courses • It includes HTML, Java Script, XML, ASP.Net, Ajax, Advanced ADO.Net and Analysis & Design concepts

basic to advanced computing, programming and database skills • Courses include latest technical topics from CompTIA, Oracle, Novell, CCNA, CNE, Unix, C++, Sybase, .Net etc & some of the most popular skills in use today • From basic database concepts to troubleshooting and network administration, you’ll find a vast array of expert content in this library

Program Duration: 72 hours Training Center email: info@ictc.com.eg or visit www.ictc.com.eg Contact Numbers: (+202)22914707 (+202)22916643 /(+202)22904969

Package (61 Courses) Price: L.E.700 Validity: 12 Months Single Course Price: L.E. 250 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

ICTC Oracle Programs International Information & Communication Technology Center (ICTC)

Technical Mainframe Package AMCHAM ONLINE TRAINING SERVICE (OTS)

Part one: ICTC Oracle 10g Database Administrator program • Oracle 10g Database Admin • SQL • Oracle 10g Administration workshop 1 • Oracle10g Administration Workshop2 • Program Duration: 100 hours

• These 18 courses, cover training on the most common legacy applications used by major enterprises • Learn from these courses that are designed to develop the skills necessary to run a mainframe operation using CICS, COBOL, JCL, ISPF, MVS, VSAM, and related technologies

Part two: ICTC Oracle 10g Database Developer program • SQL • PL/SQL • Oracle 10g Forms

Package (18 Courses) Price: L.E. 700 Validity: 12 Months Single Course Price: L.E. 250 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Program Duration: 100 hours Training Center email: info@ictc.com.eg or visit www.ictc.com.eg Contact Numbers: (+202)22914707 (+202)22916643 /(+202)22904969

Microsoft Office program (2003/XP/2007) International Information & Communication Technology Center (ICTC)

This program includes an enhanced, intuitive design and improved features that help you get the greatest benefit from the programs you use every day. Whether you are an IT professional, a developer, or someone who uses Microsoft Office at work or at home. It includes 5 units: • MS Windows • MS Word • MS Excel • MS Power Point • MS Access Course Duration: 3 Days Training Center email: info@ictc.com.eg or visit www.ictc.com.eg Contact Numbers: (+202)22914707 (+202)22916643 /(+202)22904969

IT Professional Package AMCHAM ONLINE TRAINING SERVICE (OTS)

• Study the latest technical topics from CompTIA to Oracle to Novell; using the 61 courses in this package, you can learn the

Technical Microsoft Package AMCHAM ONLINE TRAINING SERVICE (OTS)

• Learn the latest in technical Microsoft topics and help prepare for the MCSE core and elective exams required to earn Microsoft certifications, this Package of 63 courses, will help you to develop your skills in latest Microsoft topics • It covers courses to prepare you for MCSE and MCSA certifications • Package includes Visual C# Web Applications, Visual C# XML, Visual Studio .NET, Visual Studio .NET and ASP .NET course, Windows Server, Windows,IIS, MS Exchange Server, SQL Server and Admin course, and TCP/IP • You’ll have access TO ALL these courses for 12 months to help you master the skills and get a certificate Package (63 Courses) Price: L.E. 700 Validity: 12 Months Single Course Price: L.E. 250 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Technical Web Development Package AMCHAM ONLINE TRAINING SERVICE (OTS)

Learn how to create everything from simple to complex, interactive Web sites with our Web development courses, covering

the latest in Web technologies, this package of 39 courses, helps you develop Web applications by mastering HTML, DHTML, XML, FrontPage, Photoshop, CGI/Perl, Java. You will find the E-Commerce course, GUI course and much more in this package. Package (39 Courses) Price: L.E. 700 Validity: 12 Months Single Course Price: L.E. 250 Validity: 6 Months To Access FREE Sample Courses or Order Online, Visit www.amcham.org.eg/OTS

Logistics & Transportation Understanding the Freight Business - SETTEC

International freight forwarding business, logistics, Inco terms, international trends in transportation business all are very important for services & industrial companies where they are always dealing with cargo ordering, storage, distributions, transportation, l/cs, documentations ..Etc, they are in need to know all about freight forwarding business as well as logistics and Inco terms. This course facilitates some inputs where all attendees will gain good benefits and can professionally deal with this critical issue in better ways. The lectures highlighting on the most important issues and discussions will complete the vision. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Logistics Management SETTEC

• More and more organizations worldwide want to develop products for global markets. At the same Time, they need to source material globally to be competitive • One of today’s trends to solve this problem is outsourcing logistics or using third-party logistics (3PL) to manage complex distribution requirements. • Organizations have developed strategic alliances with 3PL companies all over the world to manage their logistics operations network. These alliances are also known as logistics or supply chain outsourcing and contract logistics Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Management Courses First Time Manager: Making the Transition from a Staff to a Boss IMI-International Company for Human Resources and Management Development

TRAINING MARKET

By attending this Course candidates will learn how to: • Gain insight into basic supervisory responsibilities & goals • Effectively set objectives and utilize planning tools for improved performance • Understand the different leadership styles and how to manage different people and different situations • Effectively lead their teams, practice effective delegation and resolve conflicts in the workplace Course Date: 10, 11, 12 November 2009 Course Duration: 3 Days Course Time: 9 am to 4 pm Course Fees: 2100 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Don’t Fire Them, Fire Them Up!: Creating a Motivating Work Environment IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn: • Motivation concepts & process • Communication styles that encourage motivation • Differences between external and internal motivators • Differences between what motivates men and women • How to use different motivation strategies • What to do if motivation doesn’t work Course Date: 15,16 November 2009 Course Duration: Days Course Time: 9 am to 4 pm Course Fees: 1350 L.E. Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Riding the Waves of Change: Effective Change Management IMI-International Company for Human Resources and Management Development

By attending this Course candidates will learn how to: • Understand the need for a more open and willing attitude towards change and see change as a challenge and an opportunity for personal growth. • Develop a personal action plan for implementing change management initiatives in your own place of work.

• See change as an opportunity for self-motivation and innovation. • Identify strategies for helping change be accepted and implemented in the workplace • Reduce the stress resulting from change Course Date: 24, 25 November 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees 1350 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

The Emotionally Intelligent Manager IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Improve operational efficiency • Build a powerful sales force • Aid in selecting top talent • Build a strong work team that is motivated and productive, increasing your bottom line • Deal effectively with conflict • Elevate employees’ positions in negotiations to ensure a positive, win-win outcome Course Date: 24,25 November 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees: 1350 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

For Women Only: Becoming a Powerful Female Leader IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Understand the power structure of the workplace • Develop strategies for furthering your career • Market yourself for a higher position • Successfully compete with men Course Date: 2, 3 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees: 1250 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Effective Supervisory Skills IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Gain insight into basic supervisory responsibilities & goals • Improve their communication skills, the tool to effectively interact with others

• Effectively set objectives and utilize planning tools for improved performance • Understand the different leadership styles and how to manage different people and different situations • Resolve conflicts in the workplace Course Date: 13, 14, 15 December 2009 Course Duration: 3 Days Course Time: 9 am to 4 pm Course Fees: 2100 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Would I Follow Me? : Unlocking the Leader within You IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Understand how to motivate others to follow • Analyze situations like a leader • Apply appropriate leadership styles for different situations • Develop staff to assume delegated responsibilities Course Date: 20,21 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees: 1250 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Effectively Developing Others IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Identify how people learn • Identify employee developmental stages • Recognize the blocks and barriers to people showing their true potential • Choosing the “right” development technique • Develop planning, assessment and feedback processes Course Date: 27,28 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees: 1350 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Leadership Development & Team Building SETTEC

• Understanding the real meaning of leadership. • Recognizing the difference between leadership & management. • Get to know how do leaders lead?

• Familiarize with the Employee performance management. • Improve the leadership and self and others motivational skills. • Familiarize participants with better method for managing people. • Identify motivation difficulties and assist managers and employees to conduct it. • Highlight the differences between Leadership & Management styles. • Help organization staff in developing leadership mechanism. • Introduce the importance of positive thinking. • Help participants on defining their strategic goals, and implementation strategies. • Familiarize participants with Strategic Planning & Time Management. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Mastering Project Management SETTEC

• Define Project Scope • Plan a Project • Manage Project Quality • Schedule Project Activities and Deliverables • Budget for Projects • Control Project Costs • Develop Project Teams • Manage Contracts & Procurement • Optimize And Control Project Communication Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

SCOR Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt

• Joining 1000 associations members experiences • Developing Cross-Industry Standard for Supply Chain • Standardizing Processes, Metrics, and Practices • Learning Different Model Types • Diagramming Business Scope and Thread • Mapping Geographic, & Workflow • Benchmarking With Competitors and Best-in-Class • Using SCOR Roadmap

Course Dates: November, 2009 Course Duration: 4 full days Course Price: 8,500 L.E including exam fees & Course books Course is funded by ITC by 90% Training Center email: nadia.kandi@symbios-consulting.com Contact Numbers: 016 332 7685 Contact Person (if any): Nadia Kandi

Basic Supply Chain Management Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

• Creating net value • Building competitive infrastructure • Leveraging world wide logistic • Synchronizing supply with demand • Measuring supply chain performance

TRAINING MARKET

Course Dates: December, 2009 Course Duration: 5 full days Course Price: 3,500 L.E including exam fees & Course books Course is Funded by ITC by 90% Training Center email: Amira.amir@ symbios-consulting.com Contact Numbers: 0100 770 668 Contact Person (if any): Amira Amir El-Din

Supply Chain Black Belt Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

• Earning a Supply Chain Black Belt helps you to be supply chain expert especially in today’s growing and changing supply chain management field, to maintain your competitive edge; you must continuously increase your knowledge, skills, and expertise • Stay competitive with the Supply Chain Black Belt Professional certification To be certified program is you need to complete one project, passing international exam and fully attending the class Course Dates: April, 2010 Course Duration: 24 full days Course Price: 19,500 L.E including exam fees & Course books Course is funded by ITC by 90% Training Center email: Amira.amir@ symbios-consulting.com Contact Numbers: 0100 770 668 Contact Person (if any): Amira Amir El-Din

Six Sigma Black Belt Modular Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

For Six Sigma Green Belt certified to be upgraded to Black Belt

Course Dates: April, 2010 Course Duration: 17 full days Course Price: 16,500 L.E including exam fees & Course books Course is funded by ITC by 80-90% Training Center email: Amira.amir@ symbios-consulting.com Contact Numbers: 0100 770 668 Contact Person (if any): Amira Amir El-Din

Six Sigma Green Belt Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

• Six Sigma is a management philosophy that attempts to improve customer’s satisfaction to near perfection • The course is designed for candidates who want to learn Six Sigma methodology • Participants are certified based on attending, passing the exam and doing a project • Participants learn six sigma methodologies through applications of tools on Minitab, games and simulations

Course Dates: December, 2009 Course Duration: 10 full days Course Price: 7,100 L.E including exam fees & Course books Course is funded by ITC by 80% Training Center email:Amira.amir@ symbios-consulting.com Contact Numbers: 0100 770 668 Contact Person (if any): Amira Amir El-Din

Six Sigma Black Belt Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

• Black Belts save companies approximately LE 230,000 per project and can complete 4 to 6 projects per year • Several leading companies saved more than $10 billion during implementation • Six Sigma Black Belt certification program is granted from Symbios UK after completing one project, passing international exam and fully attending the class

Course Dates: May, 2010 Course Duration: 24 full days Course Price: 21,500 L.E including exam fees & Course books Course is funded by ITC by 80% Training Center email:Amira.amir@ symbios-consulting.com Contact Numbers: 0100 770 668 Contact Person (if any): Amira Amir El-Din

Marketing Skills Excellence in Customer Service IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Recognize the importance of providing effective customer service • Deliver creative customer service • Handle customer complaints and minimize customer dissatisfaction • Avoid common customer service pitfalls • Deploy retention strategies to keep customers for life

Course Date: 16,17 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees 1350 L.E Training Center: IMI E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Cambridge International Certificate in Marketing Management IMI-International Company for Human Resources and Management Development By attending this program candidates will learn how to: • Identify and appreciate the objectives and functions of developing a marketing orientation • Investigate and explain the reasons for, and use of, market research for business decisions • Identify the importance of understanding buyer behavior and new target segments • Explain and demonstrate the strategic implications and applications of the marketing planning process • Explain and apply marketing mix applications for a product or service This certificate is assessed through an exam which is set& graded by Cambridge but held at IMI premises. Exams are held twice per year in May/October. Course Date: November 21 Course Duration: 8 weeks Course Time: Once per week from 6:00 to 8:30. Course Fees: LE 2020 Training Center E-mail: training@imiegypt.com Contact Numbers: (202)2528 6837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Marketing Planning and Implementing Marketing Strategy - SETTEC

There are two major components to your marketing strategy: • How your enterprise will address the competitive marketplace • How you will implement and support your day to day operations. • Having a marketing strategy can be the life or death of a business. In order to get the best out of opportunities presented by strategic • Windows it requires a systematic approach to planning and implementing marketing strategies. • Knowing the competitive advantages, setting Marketing plan and to be sure how to begin developing your marketing plan and strategy. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

EXCELLENCE Consultants Professional Certified Marketing Diploma

• Principles: Branding, Marketing Process, Marketing Plan • Situation Analysis: Market Analysis, SWOT & PESTLE Analysis, Segmentation, Targeting & Positioning, Competitive Advantage • Consumer Behavior: Consumer Psychology, External Factors, Buying Process • Marketing Mix: New Trends, Product/Service, Pricing, Distribution, Promotion • IMC: Strategic Trends, Promotions, POP, Advertising, Personal Selling, PR • Market Research: Objectives, Sampling, Types, Findings • E-Marketing: Domains, Types, Presence • International Marketing: International Thinking, Global Environment, Global Customer, Market Entry Course Dates: 10/01/2010 Course Duration: 12 weeks (2 days per week) Course Price: EGP 4000 Training Center email: info@excellence.com.eg Contact Numbers: 02-33456588/99/012-2399311 Contact Person: Ms. Nada El Guindy

Operations Lean Green Belt Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

• Achieve competitive advantage • Eliminate waste • Increase productivity • Enhance customer satisfaction • Maximize profit & Speed using Lean Course Dates: December, 2009 Course Duration: 10 full days Course Price: 7,100 L.E including exam fees & Course books Course is funded by ITC by 80% Training Center email: mahmoud. abdelaziz@symbios-consulting.com Contact Numbers: 016 554 3250 Contact Person (if any): Mahmoud Abdel Aziz

Lean Black Belt Course conducted at Symbios Consulting office located at: 87st. Building 30, Thakanat El-Maadi, Cairo Egypt.

• Achieve competitive advantage • Eliminate waste • Increase productivity • Enhance customer satisfaction • Maximize profit & Speed using Lean Course Dates: March, 2010 Course Duration: 24 full days Course Price: 21,500 L.E including exam fees & Course books Course is funded by ITC by 80% Training Center email: mahmoud. abdelaziz@symbios-consulting.com Contact Numbers: 016 554 3250 Contact Person (if any): Mahmoud Abdel Aziz

Personal Skills

TRAINING MARKET

Saying it Right: Mastering Interpersonal Communication IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn: • Key elements of the communication process • Using your whole body to send your message • Common barriers to effective communication • Techniques to overcome communication barriers • Dealing with everyday communication situations • Motivating others • Resolving conflicts • Giving and receiving constructive criticism • Making meetings work more effectively Course Date: 6, 7 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees 1250 L.E. Training Center E-mail: training@imiegypt.com Contact Numbers: (202)25286837/ (2010)600 8801/3 Contact Person: Nevine Salousa

From No to Yes: The Power of Persuasion and Influence IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Develop the skills and confidence to influence others • Use effective, non-confrontational techniques for building positive future relationships • Become a more effective team leader/player • Use a variety of influencing and persuading skills Course Date: 9,10 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees 1250 L.E Training Center E-mail: training@imiegypt.com Contact Numbers: (202)25286837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Timing is everything! How to Make the Best Use of Your Time IMI-International Company for Human Resources and Management Development

By attending this Course candidates will learn: • Your personal action plan for long term success • Your time-management strengths & opportunities for improvement • Goal-setting techniques • Structuring your time so you can respond to new opportunities • Reducing time wasters

• Increasing your productivity • Using hands-on techniques to plan, organize, communicate & delegate • Getting more value out of meetings • Reducing stress in your personal and professional life Course Date: 13,14 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees 1250 L.E. Training Center Training Center E-mail: training@imiegypt.com Contact Numbers: (202)25286837/ (2010)600 8801/3 Contact Person:Nevine Salousa

A+ Business Reports: Professional Report Writing IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn: • Writing in a persuasive style • Supporting and presenting an argument, concept, idea or information to its best advantage • Writing for different target audiences • Using graphical information, diagrams, tables & charts appropriately • Critically reviewing draft reports • Editing draft reports quickly and constructively Course Date: 15, 16, 17 December 2009 Course Duration: 3 Days Course Time: 9 am to 4 pm Course Fees 1600 L.E. Training Center E-mail: training@imiegypt.com Contact Numbers: (202)25286837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Survive and Thrive (Without Killing your Boss): Managing a Difficult Boss IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Take advantage of your first and most important professional relationship, your boss. • Proactively establish trust and respect in the relationship with your boss • Adjust to differing working styles, and maintain open communication • Deal with difficult “boss” behaviors Course Date: 29, 30 December 2009 Course Duration: 2 Days Course Time: 9 am to 4 pm Course Fees 1250 L.E Training Center E-mail: training@imiegypt.com Contact Numbers: (202)25286837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Mind-Map Your Way to Success: A Tool for Creative, Organized Thinking IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn how to: • Improve your thinking, planning, and problem solving skills. • Increase your ability to generate ideas and organize them. • Make better presentations and run more effective meetings. • Wake up your brain and make thinking FUN! Course Date: 31 December 2009 Course Duration: 1 Day Course Time: 9 am to 4 pm Course Fees 750 L.E Training Center E-mail: training@imiegypt.com Contact Numbers: (202)25286837/ (2010)600 8801/3 Contact Person: Nevine Salousa

Procurement & Contracts Tenders and Contracts Management - SETTEC

Upon the completion of this course, candidates will be able to: • Conduct an End-to-End procurement process • Use the different procurement tools and techniques • Be better negotiators • Identify which type of contract to use, and when • Have better command of Contract Management • Better manage bidding and tendering processes Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Effective Procurement Management - SETTEC

• Know the difference between various types of alliances • Analyzing the best reimbursement Method for your contract • Reviewing various reimbursement methods • Selecting a payment method • Typical procurement policy statement • Have an over view awareness about the Bidding and contracts Environment • Acknowledge the pre-proposal Activities • Know the difference between contract types; consequently be able to select a contract form • Analyzing the best reimbursement Method for your contract • Reviewing various reimbursement methods • Selecting a payment method • Typical procurement policy statement

Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Quality & Auditing ISO 9001-2000 Quality Management Systems and Implementation - SETTEC

The objective of this intensive course is to provide participants with technical knowledge on the audit techniques required to measure and evaluate a system regarding quality policy, goals, resources, processes and effective performance, including monitoring and measuring the system’s effectiveness and efficiency. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Quality Assurance and Management - SETTEC

• An understanding of the basic quality concepts. • The ability to use quality tools for data analysis. • Knowledge of alternative quality measures. • The ability to use quality measurement and control tools. • The ability to identify quality improvement opportunities. • Knowledge of quality assurance and management systems. • The ability to assess the process capability. • Knowledge of the basics of total quality management and its implementation. • Knowledge of the basics of quality engineering. • The ability to develop an integrated plan to improve quality and create the required awareness for its success. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Introduction to Lean Production and Six Sigma SETTEC

• The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them • The course will also reveal the link between the two concepts and introduce a plan for their implementation • The course is equivalent to white belt six-sigma training with the

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added discussion of the basics of lean production and the role of sixsigma in achieving it • By combining the two concepts, participants will have plenty of sources for selecting improvement projects and for addressing the define phase of the six-sigma DMAIC process Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 – (+2) 012 3228395

Sales Skills

TRAINING MARKET

Professional Selling Skills IMI-International Company for Human Resources and Management Development By attending this Course candidates will learn: • Customer Service & Satisfaction • Buyer / Seller cycle • Opening statements that create interest • Helping people buy through Questioning • Translating features into benefits for the buyer • Using suggestions and recommendations to stimulate buying decisions. • Asking for and getting commitments (closing) • Objection Handling • Account Maintenance Course Date: 8,9,10 December 2009 Course Duration: 3 Days Course Time: 9 am to 4 pm Course Fees 2100 L.E. Training Center E-mail : training@imiegypt.com Contact Numbers: (202) 25286837/ (2010)6008801/3 Contact Person: Nevine Salousa

AmCham online Training Service (OTS)

These 7 courses, Cover the most essential Sales skills: Effective Business Communications, Fundamentals of Business Management, Customer Service, Home Business, Motivation, Negotiating, Time Management Fundamentals Package (7 courses) Price: L.E. 360 Validity: 12 months Single Course Price: L.E. 140 Validity: 6 months To Access FREE sample courses or order Online, Visit www.amcham.org.eg/OTS

Soft Skills Training Needs Assessment SETTEC

TNA is the deliberate process through which a person become aware of personal career related

attributes and the lifelong series of stages that contribute to his career fulfillment. Benefits of Applying TNA in your organization: • Adds information about individual interests , preferences and the like to data • Provide career path information • Adds individual growth orientation • Adds development plans and individual goal setting • Matches individual and job based on a number of variables including employees’ career interests • Add non-job- related activities to be rewarded Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Advanced Presentation Skills Workshop - SETTEC

“Presentations” play a vital role in protecting the company’s image to customers. It is also a tool through which leaders determine potential for higher management positions within an organization. This highly interactive training workshop improves the Presentation skills of participants significantly. The program focuses on the Participant’s presentation styles and identifies areas of improvement to further strengthen “Public Speaking Skills”. It addresses issues such as your natural Style of Presentations, Body Language, Fear of Public Speaking, Communication Skills, Motivation etc. Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

Effective Business Writing SETTEC

Upon successful completion of this workshop participants will be able to: • Select appropriate tone, style relevant to the nature of professional business writing. • Communicate clearly and effectively using letters, emails, faxes and memos. • Plan effective and organized short and long reports. • Write professional CV and cover letter. • Write proposal Course Duration: 5 Days Training Center email: info@settec.org OR Visit www.settec.org Contact Numbers: (+202) 37614343 (+2) 012 3228395

The Dale Carnegie Seminar: Effective Communications and Human Relations Dale Carnegie Training Egypt

• Build greater self-confidence • Strengthen people skills • Enhance communication skills • Develop Leadership skills • Reduce Stress and Improve Our Attitude Course Dates: 3 Full days / 6 Half Days Contact: M.Morgan@dalecarnegie.com.eg 0121160657 Mr. Michelle Morgan

High Impact Presentations Dale Carnegie Training Egypt

• Plan & organize professional presentations • Create and maintain a positive impression • Be more natural and relaxed when making presentations • Communicate ideas with clarity and force • Sell ideas and inspire others Course Dates: 2 Full days / 4 Half Days Contact: M.Morgan@dalecarnegie.com.eg 0121160657 Mr. Michelle Morgan

Leadership Training for Managers Dale Carnegie Training Egypt

• Discover how experiences, beliefs and values shape our leadership style and the impact on the organization’s culture • Develop processes that drive innovation, define performance goals, analyze problems, and make decisions • Learn to lead by demonstrating effective questioning & listening skills • Balance the desired outcomes of visions and plans with an accurate assessment of actual performance and hold others accountable to predetermined results Course Dates: 3 Full days / 6 Half Days Contact: M.Morgan@dalecarnegie.com.eg 0121160657 Mr. Michelle Morgan

The Sales Advantage Dale Carnegie Training Egypt

• Build the self-confidence to overcome the challenges of selling • Communicate value and sell form a buyer’s point of view • Master a consultative selling process to accelerate the sales cycle • Strengthen relationships by building credibility and client loyalty • Develop a positive attitude to generate predictable sales results Course Dates: 4 Full days / 8 Half Days Contact: M.Morgan@dalecarnegie.com.eg 0121160657 Mr. Michelle Morgan

World Class Customer Service Dale Carnegie Training Egypt

• Understand and apply a customer focused approach to service and sales • Improve internal customer service and processes • Resolve Complaints from practical & emotional perspectives • Create additional buying opportunities that add value to the customer • Manage expectations and follow through to exceed expectations Course Dates: 3 Full days / 6 Half Days contact: M.Morgan@dalecarnegie.com.eg 0121160657 Mr. Michelle Morgan

Stress Management Stress & Wellness management “CEQ” Coaching Emotional Intelligence

• Are you seeking higher levels of clarity, vitality, and balance? • Are you reaching a point where you are willing to take greater responsibility in shaping your health and wellbeing? • The Wellness Inventory may be your personal wellness solution BENEFITS OF THE PROGRAM • Identify the areas of life you are most motivated to change • Create and follow your personalized wellness action plan • Learn more efficient ways to make changes in your life • Enhance your ability to effectively respond to stress • Learn to better manage your energy • Create more balance in your life • Achieve a higher level of vitality, health, and wellbeing • Enjoy the process of building success Workshop conducted by Yasser Shaker Certified EQ & Wellness Coach Course Price & Dates: Customized Course Duration: 2 days Training Center email: yasser@coachingeq.com, yasser_shaker@hotmail.com Contact Numbers : 0111444 44 0, 010038 38 07 Contact Person: EQ Coach & Positive Psychology Associate: Yasser Shaker

Team Building

TRAINING MARKET

Teambuilding Games “Jungle Escape & the Polyon Puzzle” Communication, Teamwork and Leadership “CEQ” Coaching Emotional Intelligence

A long-time favorite, Jungle Escape is a fun and highly effective game that’s perfect for introducing and reinforcing basic team skills. Through an introductory scenario, teams learn that their helicopter has crash-landed in a remote jungle. To survive, each group must build an escape helicopter with spare parts, 3 diagrams, and limited access to a completed model. Teams will: • Discover their current level of group development. • Learn the group-process skills vital to effective teamwork, including communication, decision-making, problem solving, and conflict resolution. • Experience first-hand the impact of planning on group results. • Understand the effect of individual behavior on group productivity. Workshop conduct by International Association Teamwork Facilitator member (USA) Course Price & Dates: Customized Course Duration: 1 day Training Center email: yasser@coachingeq.com, yasser_shaker@hotmail.com Contact Numbers : 0111444 44 0, 010038 38 07 Contact Person: EQ Coach & Positive Psychology Associate: Yasser Shaker

Common Currency: The Cooperative Competition Game Training Center: “CEQ” Coaching Emotional Intelligence

Teams represent fictional countries that are faced with an impending unification of their separate currencies. Armed with limited information about the unification, each country attempts to maximize its own wealth. Because no one country has all the information (or coins), they must negotiate with one another, exchanging information and currency, to achieve individual success Learning outputs: • Learn the basic principles of cooperative-competition • Discover how cooperativecompetition helps teams & individuals

achieve the greatest results • Develop the team and interpersonal skills that drive cooperative-competition • Understand how cooperativecompetition benefits the entire organization Workshop conduct by International Association Teamwork Facilitator member (USA) Course Price & Dates: Customized Course Duration: 1 day Training Center email: yasser@coachingeq.com, yasser_shaker@hotmail.com Contact Numbers : 0111444 44 0, 010038 38 07 Contact Person: EQ Coach & Positive Psychology Associate: Yasser Shaker

Teambuilding game “Mars Surface Rover” “CEQ” Coaching Emotional Intelligence

First, participants work independently — each performing a confidential task for building a prototype astronaut vehicle. Then they complete the vehicle as a team, discussing ideas and sharing their individual expertise. Finally, participants evaluate and discuss 3 key elements of teamwork Learning outcome. • Recognize the distinction between a team and a group • Understand how teammates’ responsibilities are interdependent, • Appreciate the importance of continual communication within the team Workshop conduct by International Association Teamwork Facilitator member (USA) Course Price & Dates: Customized Course Duration: 1 days Training Center email: yasser@coachingeq.com, yasser_shaker@hotmail.com Contact Numbers : 0111444 44 0, 010038 38 07 Contact Person: EQ Coach & Positive Psychology Associate: Yasser Shaker

Tall Ships: A Game for Building Effective Teams “CEQ” Coaching Emotional Intelligence

Congratulations! The Seven Seas Company has selected your company to collaborate with them in an attempt to win a lucrative contract for designing and building a tall ship. But your company must first demonstrate that it can successfully perform the “Seven C’s” upon which The Seven Seas

Company is founded. Can your team rise to the challenge to win the deal? Objectives: • Teams racing against the clock –and other teams – to assemble the tallest ship mast • This fast-paced simulation provides teams with the opportunity to learn about and practice the seven skills critical to team success Workshop conduct by International Association Teamwork Facilitator member (USA) Course Price & Dates: Customized Course Duration: 1 days Training Center email: yasser@coachingeq.com, yasser_shaker@hotmail.com Contact Numbers : 0111444 44 0, 010038 38 07 Contact Person: EQ Coach & Positive Psychology Associate: Yasser Shaker

Test Preparation Barron’s SAT package AMCHAM ONLINE TRAINING SERVICE (OTS)

• This package is the online version of Barron’s How TO PREPARE FOR the new SAT book. • The package includes countdown TO SAT, format OF SAT, Winning tactics, Diagnostic SAT, Verbal, Math, Writing, 7 Model Tests AND Organizing your Admissions Game PLAN Package Price: L.E. 700 Validity: 12 Months To Access FREE sample courses or order Online, Visit www.amcham.org.eg/OTS

BARRON’s TOEFEL AMCHAM ONLINE TRAINING SERVICE (OTS)

• Almost one million students from 180 countries register to take the TOEFL every year at test centers throughout the world. Some of them do not pass the TOEFL because they do not understand enough English. Others do not pass it because they do not understand the examination • This course helps you prepare for the TOEFL examination Package Price: L.E. 700 Validity: 12 Months To Access FREE sample courses or order Online, Visit www.amcham.org.eg/OTS

GMAT PREPERATION AMCHAM ONLINE TRAINING SERVICE (OTS)

• The Graduate Management Admission Test® (GMAT®) is a standardized assessment that helps business schools assess the qualifications of applicants for advanced study in business and management • Schools use the test as one predictor of academic performance in an MBA or in other graduate management programs • This course helps you prepare for the GMAT examination

Package Price: L.E. 700 Validity: 12 Months To Access FREE sample courses or order Online, Visit www.amcham.org.eg/OTS

GRE PREPERATION AMCHAM ONLINE TRAINING SERVICE (OTS)

• This program has served the need of the graduate community for a reliable assessment of the knowledge and abilities of applicants to graduate school • The General Test includes sample analytical writing topics, scored sample essays and reader commentary, test-taking strategies, and a math review • This course helps you prepare for the GRE examination

Package Price: L.E. 700 Validity: 12 Months To Access FREE sample courses or order Online, Visit www.amcham.org.eg/OTS

Train the Trainer Train the Trainer International Information & Communication Technology Center (ICTC)

• This 3 day workshop is designed to develop the necessary competences and skills for the trainer in the areas of developing learning, training techniques and trainee handling • The last day will be dedicated for trainees presentations and mutual evaluations Course Duration: 3 Days Training Center email: info@ictc.com.eg or visit www.ictc.com.eg Contact Numbers: (+202)22914707 / (+202)22916643 / (+202)22904969

Address: 30 street 87, Thakanat El Maadi, Cairo, Egypt Telephone Number: (02)23581794 Fax: (02)23581794 Website: www.symbios –consulting.com Contact Person: Amira Amir (Marketing and communications coordinator) Contact Number: 010-0770668

TRAINING CENTER LISTING

ICTC Address: 17(A) El Ahram St.Helioplis Cairo, Egypt Telephone Numbers: (+202)22904969 / (+202)22916643 / (+202)22914707 Website: www.ictc.com.eg Email:info@ictc.com.eg Fax: (+202)22916840 Contact Person: Eng.Rania Kamal Position: Software Engineer

Collaboration, Management & Control Solutions (CMCS Egypt) Address: 14 may street, Sayadlah Buildings, smouha, Alexandria 8 High Pressure street, 5th floor, Zakr Hussein Street, Nasr City, Cairo, Egypt Cairo Tel: (+202) 2929-3909 Fax: (+202) 24712803 Alex Tel: (+203) 429-4151 Fax: (+203) 429-4151 Website: www.CMCS.MENA.com Email: info.Egypt@cmcs-mena.com

Excellence Address: 7 Abu Wahab square, Mohandeseen Telephone Number: 02-33456588/99/012-2399311 Email: info@excellence.com.eg

CEQ Coaching Emotional Intelligence CEQ Coaching Emotional Intelligence with it’s Emotional Intelligence international certification focus only on the human emotional wellness dimension & how to boost the associate capacity by delivering interactive workshops about: Self-confidence, Intrinsic motivation, Emotional & Social Intelligence, Stress & Wellness management, Selfawareness Address: 15 A 26 of July Street, Lebanon square Telephone Numbers: 02 33042102, 0111444440, 0100383804 Website: www.coachingeq.com Email: yasser@coachingeq.com Contact Person: EQ coach & Positive Psychology Associate: Yasser Shaker

SETTEC

Address: Agooza Police Tower, Nawal St., Agooza, Giza, Egypt Telephone Numbers: +20 (2) 37614343 - 8 lines Website: http://www.settec.org Email: info@settec.org Contact Person: Liza Moustafa Position: Training Director

VOCATIONAL TRAINING ORGANIZATIONS

Symbios

ETP: The Egyptian Association for Research & Training Services – Traintex Specialization: Readymade Garments ETP Director: Mr. Moshir Ali Telephone: 252 864 81-2 Fax: 252 86483 Website: www.traintex.org E-mail: maly@tvet.org Address: 90, Street No.105, Hadayek El Maadi ETP: Engineering Enterprise TVET Partnership Specialization: Engineering Industries ETP Director: Eng. Essam El Zomor Telephone: 33365071 Fax: 333 68571 Website: www.tvet.org/ engineering.htm E-mail: meelzomor@tvet.org Address: 3 Nawal St, Elshorta Tower ,Agouza,

ETP PETRA Specialization: Printing & Mass Media ETP Director: Mr. Hamdy Kobaisy Telephone: 23929347/192 Fax: 23929213 E-mail: hkobaisy@tvet.org Address: 27 A Abdel Khalek Sarwat St., Down Town ETP KEMT Specialization: Chemical Industries ETP Director: Dr. Ehab Shawky Telephone: 23929347/192 Fax: 23929213 Website: www.kemtegypt. com E-mail: eshawky@tvet.org Address: 27 A Abdel Khalek Sarwat St., Down Town

ETP BCCE Specialization: Civil Engineering ETP Director: Eng. Ahmed El ETP: Woodworking & Hadidy Furniture Enterprise TVET Telephone: 23424203 / Partnership Specialization: Woodworking 23424204 Fax: 23420265 & Furniture E-mail: ahadidy@tvet.org ETP Director: Mr. Hussein Address: Arab Contractors Motawi Building, Nasr Road, Nasr Telephone: 25287025 /6 City Fax: 252 87027 Website: www.tvet.org/ ETP BC&HE wood.htm Specialization: Building & E-mail: hmotawi@tvet.org Address: 90, Street No. 105, Housing Construction ETP Director: Eng. Farouk Hadayek El Maadi Fahmy ETP: ETP Building Telephone: Materials 23420265/23420271 Specialization: Building & Fax: 23420265 Construction Materials E-mail: ffahmy@tvet.org ETP Director: Address: Arab Contractors Eng. Sameh El Kashef Building, Nasr Road, Nasr Telephone: 25761128 City Fax: 257 61128 Website: www.tvet.org/ ETP Tradcom buildingconst.htm Specialization: Tourism E-mail: skashef@tvet.org Companies Address: 1127 Cornish El Nil, ETP Director: Mr. Ismail Maspiro Abazza Telephone: 33023691 ETP Food Processing Fax: 32023628 Enterprise TVET Website: www.tradcom.org Partnership E-mail: iabaza@tvet.org Specialization: Food Address: 2 26th July St., Processing Lebanon Sq., 11th Floor ETP Director: Dr. Khaled El Saadany ETP Horest Telephone: 23925115 Specialization: Hotels & Fax: 239 63624 Restaurants Website: www.tvet.org/food.htm ETP Director: Mr. Hany Bakri E-mail: ksaadany@tvet.org Telephone: 33023691 Address: 26 Sherif st., Down Fax: 32023628 Town Website: www.horestrain.org E-mail: hbakri@tvet.org ETP Leather Train Line Address: 2 26th July St., Specialization: Leather & Lebanon Sq., 11th Floor Tanning Industry ETP Director: Dr. Khaled Abd El Azim Telephone: 23929347/192 Fax: 23929213 E-mail: kabdelazim@tvet.org Address: 27 A Abdel Khalek Sarwat St., Down Town

Excellence Excellence Awards Awards

ANSWER

CHILL OUT

WORD SEARCH WASHINGTON J ADAMS JEFFERSON MADISON MONROE J Q ADAMS JACKSON VAN BUREN W HARRISON TYLER POLK TAYLOR FILLMORE PIERCE BUCHANAN LINCOLN A JOHNSON GRANT HAYES GARFIELD ARTHUR CLEVELAND B HARRISON MCKINLEY T ROOSEVELT TAFT WILSON HARDING COOLIDGE HOOVER F D ROOSEVELT TRUMAN EISENHOWER KENNEDY L JOHNSON NIXON FORD CARTER REAGAN G H W BUSH CLINTON G W BUSH OBAMA

ANSWERS

1) Thirteen falls between ten (show) and three. These numbers are DUST listed in alphabetical order by I will dust the room (remove their English names. the dust) I will dust for fingerprints (add 2) We all know that many dust to) words have different LEFT meanings depending on the context of the sentence. John's the only one left (remaining) What sets these words apart John's the only one who has left (is gone) is the fact that they can have opposite meanings depending on the context! TRANSPARENT The ghost is transparent (hard COVER to see) Let's cover this scandal (hide) His motives are transparent (easy to see) Let's cover this in class

Cover, dust, left, transparent

2) What very peculiar property do the following words have in common?

s e l d Rid

8, 11, 5, 4, 9, 1, 7, 6, 10, 3, 12, 2

1) Where does 13 belong in this ordered sequence of numbers?

CHILL OUT

Sudoko