ISSUE 36 SUMMER 2018 POWERED BY THE BRANDYWINE CENTER OF EXCELLENCE
NEWS & NOTES ALL AROUND BRANDYWINE Grand Opening Ribbon Ceremony
for our newest community, Alexandria! Read more on pg.3
FROM THE DESK OF...BRENDA BACON It’s been a busy six months at Brandywine… development and business deals, our annual employee engagement survey, customer satisfaction survey for residents and families, census growth initiatives, Project ACE (more on that in a few) and our new opening in Alexandria, VA! Over 600 people came out to celebrate, Brandywine style. Virginia did not know what hit them! It was quite the party. So, it’s been a crazy few months, no doubt, and I admittingly have been deep in the business working on contracts (believe me, not fun), but took time to read the survey reports and all the anonymous comments, which were very insightful. Thank you for sharing and being open! So, what’s hot on my mind right now? You. Many of you know I vacation with family in Bethany Beach, DE in August, but always find myself in the work mix (hard not to). Brandywine is my heart, my blood... my family. So, you always come with me on vacation. And, yes, I surprised our two beautiful DE properties with a visit the other day. And, boy, was I impressed. The communities were impeccably clean and inviting. The team was happy and talkative. The residents were engaged and warm. A fabulous day! I was so proud of our leadership and our team members. And, I especially loved seeing you in action. That makes me smile and keeps me connected to our mission. With that said, I plan on making many trips around the Kingdom in the upcoming weeks to do just that. Why? I want to see you and hear from you.
If you are
It is no secret that our residents choose Brandywine because of what they see and what they have heard about Brandywine. That means what they have seen you do to ensure that our residents safe and happy.
I believe we do many things well with and for our workforce, but I want to learn how we can do even better.
at Corporate
Project ACE is an initiative I started in July, which CONGRATULATIONS! is an action-oriented task force on recruitment and retention at Brandywine. What is working? Donna Lapidus What is not? And what is the solution? Some Promoted from solutions are being rolled out now community by INVEST Coordinator to community. So, in the coming months you will Escapades Producer hear more about Project ACE, including efforts to at The Savoy markedly reduce callouts and eliminate the use Kenneth Kennedy of agency workers.We did not just choose you. Promoted from Chef to You chose us. We want you to continue to choose us. And… we want to welcome more quality individuals to join you, your team, your community and the company in changing lives.
ER IS NA TIONAL
help som
Heather Cormack Escapades Producer at Fenwick Island
Bonnie Furia You have many choices of where to work. At INVEST Coordinator Brandywine, we want to make sure we attract and at Mountain Ridge retain only the best team members. To do that, Shamika Hartgrove there are things that we must do for you to make IL Program Coordinator sure you have an engaging work environment, at Huntington Terrace a rewarding job, respect, a supportive team, Zack Kaiser opportunities for advancement, a competitive Production Artist wage and good benefits.
SEPTEMB
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WELCOME!
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care abo
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Assistant Dining Director at Moorestown Estates Jennifer Soss Escapades Producer, is relocating to Alexandria
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BRANDYSTAR SPOTLIGHT Like all Brandywine communities, when it’s time to select a BrandySTAR for the quarter, it’s difficult to choose just one! Each community is filled with so many STARS! This quarter was no different for Moorestown Estates when they chose Musu Silla, Care Manager, as their second quarter winner! Musu sees the best in everyone and every situation. Her radiant, positive energy and her willingness to help out whenever, and wherever possible, is admired throughout the community by her coworkers, the residents and their families. She is never too busy to assist her coworkers, both in and out of her department. The residents and staff can find Musu smiling in the hallways and sharing her positive perspective on all situations.
MUSU SILLA CARE MANGER
MOORESTOWN ESTATES
2ND QUARTER BRANDYSTARS ALEXANDRIA
Margaret Frimpong, Housekeeper BRANDALL ESTATES
Erin Sanza, LPN COLTS NECK
Gareth David, Care Manager DRESHER ESTATES
James Heckstall, Chef FENWICK ISLAND
Sydatris Jacobs, Care Manager THE GABLES
Maureen Lund, Wellness Nurse GOVERNOR’S CROSSING
Lucille Planson, Housekeeper HADDONFIELD
Kathleen Myall, Care Manager
Marilyn Morales, Nurse Educator, says that one of Musu’s best traits is the patience she exhibits as a Care Manager. She is very attentive to family requests and pays attention to the needs of the residents. Another wonderful trait is Musu’s ability to work through difficult and challenging situations with grace, while ensuring
that the residents and their families are pleased with the care and service provided. What makes Musu stand out? When she is not caring for her residents, you can find her cooking for family events at the community! Cooking is one of her favorite passions and she thoroughly enjoys doing so for large groups, especially family functions. Musu is very family orientated, and believes that her residents and her coworkers are as much her family as her own family here, in the States and Africa. The management team at Moorestown Estates have enjoyed watching Musu grow in her career over the last seven years and are proud to share that Musu has interest in advancing in her profession by attending nursing school to become a registered nurse. Her caring, nurturing attitude and quest to Go the Distance on any given day, regardless of what is taking place in the outside world, is a winning recipe for a Care Professional! On behalf of Brandywine, we look forward to supporting Musu on her journey to achieve great success in the years to come.
Congratulations Musu,
on being awarded the second quarter BrandySTAR!
HAVERFORD ESTATES
Shakia Lee, Butler
Quinshawn Cuthbertson, Waitstaff PRINCETON Gleamor ‘Blossom’ Savery, Housekeeper
HOWELL
REFLECTIONS
HUNTINGTON TERRACE
THE SAVOY
LITCHFIELD
SEASIDE POINTE
LIVINGSTON
SENIOR SUITES
LONGWOOD
THE SYCAMORE
MAHWAH
TOMS RIVER
MIDDLEBROOK CROSSING
UPPER PROVIDENCE
Caitlin Wade, Care Manager Joan Diodato, Concierge
Lauren Lyga, Wellness Nurse Gloria Arroyo, Waitstaff Elizabeth “Betsy” Sciscione, Concierge Lucy Grullon, Butler Carol Zotos, Wellness Nurse MOORESTOWN ESTATES
Musu Silla, Care Manager MOUNTAIN RIDGE
Alicia Crawford, Care Manager PENNINGTON
Lisa Martinson, Care Manager Pamela Sewprashad, Care Manager Warren Conrad, Maintenance Assistant Patricia Stephens, Care Manager Bonnie Cooper, Escapades Expert Lubov Ursaki, Escapades Expert Carlos Daley, Environmental Services Assistant VOORHEES
Velma “Renay” Walker, Care Manager WALL
Reginald Pierre, Care Manager
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Bea (first resident at Alexandria) celebrates her birthday with Brenda and Alexandria’s Mayor.
Knock Knock? Samantha shares a smile with resident, Thomas Soutos.
Christiana Ndlovu (Dining Supervisor) pops the bubbly!
Grand Opening AT ALEXANDRIA On June 7, 2018, Brandywine Living welcomed 600 guests to the Grand Opening Celebration of their 29th community, Brandywine Living at Alexandria.
Say Cheese! Guests smile for a photo.
“We’re extremely excited to bring Brandywine at Alexandria to Virginia,” Brenda J. Bacon, President and CEO of Brandywine Living, said as the festivities began. The celebration featured live music, gourmet food on each level, cocktails, dessert, raffles and a luxurious beach towel for each guest. The newest six-floor community offers 116 beautiful suites, an indoor therapy pool, tap room with built-in fish tank pub, movie theater, beauty salon, internet lounge, luxury lounges and outdoor terrace patio featuring a brick pizza oven.
Jonathan Jabate (Housekeeper) graciously greets Brenda Bacon.
Guests dance to live music by Dr. Cheeko Band.
Christian Randolph, Executive Director, couldn’t wait to be a part of the Alexandria community. She said, “I would like to extend a very heartfelt thank you to everyone who took part in our celebration and our amazing team members. It is an honor to work alongside such caring and passionate people, whose top priority is seeing others happy. We are excited to be one of the newest additions to Alexandria, VA, where we can share and add to the charm and vibrant culture that our wonderful city has to offer.”
Yaaassss! Christian Randolph (Executive Director) enjoys the festivities on the patio.
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Celebrating Years of Service at Brandywine… What is tenure? Tenure is career longevity - how long someone has worked at an organization. When individuals have worked in their roles at Brandywine for over five, ten, fifteen or even twenty years, it says a lot about the organization. Tenure is proof of true employee engagement and a big part of our culture here at Brandywine. The knowledge and commitment of those individuals who grow in their role as the company grows, says a lot about who we are and what we do.
TOTAL NUMBER OF EMPLOYEES
5+
An official “Thank You” for your years of service!
5
355
10+
Title
244
TOTAL NUMBER OF EMPLOYEES
Community
Name
164
YEARS
YEARS
TOTAL NUMBER OF EMPLOYEES 20+YEARS
15+
28 Title
BRANDALL
BINGHOY, SHAIRA
WAITRESS/WAITER
LONGWOOD
SCISCIONE, ELIZABETH
CONCIERGE
BRANDALL
HOPKINS, CATHERINE
WELLNESS NURSE
LONGWOOD
TIERNAN, DEANNA M
WAITRESS/WAITER
BRANDALL
MANSFIELD, AMBER
ESCAPADES PRODUCER
MIDDLEBROOK JACKSON-SMITH,
BRANDALL
RILEY, ANN
WELLNESS NURSE
MELISSA
DRESHER
WAGNER, MARTHA
WAITRESS/WAITER
MOORESTOWN
HEARN, JACOB
WAITRESS/WAITER
FENWICK
BENNETT, ERIN P
CONCIERGE
MOORESTOWN
LINDSEY, RYAN
INVEST COORDINATOR
FENWICK
CARMEL, SUZANNE
WELLNESS NURSE
MOORESTOWN
SAINT-ELIEN, MAGALY
CARE MANAGER
FENWICK
KINSEY, DENISE
WAITRESS/WAITER
SAVOY
GRANT, JENEPHA E
ESCAPADES EXPERT
DULOWSKI, QUEENIE
CARE MANAGER
SENIOR SUITES
EVANS, RYAN S
HOUSEKEEPING ASSISTANT
HEBER, LAURIE
HOUSEKEEPING ASSISTANT
SYCAMORE
JORGE, MAUREEN
WELLNESS DIRECTOR
GOVERNORS
RYKOWSKI, LORI
DINING SERVICE DIRECTOR
SYCAMORE
WATSON, CARLENE
WELLNESS NURSE
HADDONFIELD
GIRARDO, JEFF
DINING SERVICE DIRECTOR
TOMS RIVER
DAVIS, TRACY
BUSINESS OFFICE MANAGER
HADDONFIELD
LEE, RACHEL
BUTLER
TOMS RIVER
MUNOZ, VANESSA
CARE MANAGER
HOWELL
BAMONTE, JOHN
CHAUFFER
VOORHEES
ALVAREZ, CARMEN
HOUSEKEEPING ASSISTANT
HOWELL
SPROFERA, KAYLA
CARE MANAGER
VOORHEES
BOWMAN, MALANDRA
ASSISTANT WELLNESS DIRECTOR
HUNTINGTON
MARSH, SHAMEL L
INVEST COORDINATOR
VOORHEES
CASSIDY, KATHLEEN
CARE MANAGER
HUNTINGTON
QUINTANILLA, DANIEL
HOUSEKEEPING ASSISTANT
VOORHEES
CRUZ, ASHLEY
INVEST COORDINATOR
HUNTINGTON
TIBET, CARLOS
DINING ASSISTANT
VOORHEES
PRINCE, VANESHIA
WELLNESS NURSE
LITCHFIELD
ACOSTA, NITA
WELLNESS NURSE
VOORHEES
YERKES, SHERI
BUTLER
LITCHFIELD
IERONIMO, SHARON
HOUSEKEEPING ASSISTANT
WALL
DORCIN, MARSLINE
CARE MANAGER
LITCHFIELD
LOUCHEN, GAIL M
CHEF
WALL
LYNCH, MINDI
WELLNESS NURSE
WALL
NICOLAS, FORTUNE
CARE MANAGER
YEAR GABLES MILESTONE GABLES
10
Name
TOTAL NUMBER OF EMPLOYEES
YEARS
So, let’s celebrate those individuals who have hit major milestones in June, July and August!
Community
2385
TOTAL NUMBER OF EMPLOYEES
INVEST COORDINATOR
COLTS NECK
DOCE, FRANCISCO A
DINING ASSISTANT
GABLES
GUGLIOTTA, DOUGLAS
ENVIRONMENTAL ASSISTANT
COLTS NECK
SHARPE, LEROY
CHEF
HOWELL
DESANTOS, AURELIA H
HOUSEKEEPING ASSISTANT
DRESHER
FAINO, MARCIA E
CONCIERGE
HOWELL
WHITE, JOAN
WELLNESS NURSE
DRESHER
HARRIS, ANTOINETTE
CONCIERGE
HUNTINGTON
LOGLISCI, CHARLENE
DIRECTOR OF COMMUNITY RELATIONS
FENWICK
AMAYA, MIGUEL
CHEF
MIDDLEBROOK
ADOPTANTE, BRETT
WAITRESS/WAITER
FENWICK
JACKSON, DARLENE
CONCIERGE
MIDDLEBROOK
KAMAU, RUTH
CARE MANAGER
JOSEPH, AMY
HOUSEKEEPING SUPERVISOR
MOORESTOWN
EMILE, MARIE J
CARE MANAGER
KNOTTS, MELODY
REFLECTIONS COORDINATOR SAVOY
CAPLAN, MARY
CONCIERGE
FENWICK
RATZEL, KIMBERLY
WELLNESS NURSE
FIORENTINO, ELLEN
ESCAPADES EXPERT
GABLES
GOLDSTEIN, MARILYN
EXECUTIVE DIRECTOR
YEAR FENWICK MILESTONE FENWICK
SYCAMORE
5
Community
15
Name
Title
Community
Name
Title
BRICK
FOLSOM, DERRICK
DINING SERVICE DIRECTOR
PENNINGTON
RUTKOWSKI, JOAN L
HOUSEKEEPING ASSISTANT
GABLES
GOGGER, KATHY L
CONCIERGE
SENIOR SUITES
KING, SHANNON
CONCIERGE
HUNTINGTON
GALLON, ELAINE
HOUSEKEEPING ASSISTANT
VOORHEES
STORCH, DANIEL
CHEF
RAPPA, DAVID
ESCAPADES EXPERT
WALL
ALCANTARA, ANNA
CARE MANAGER
GALANIS, GEORGE
DINING SERVICE DIRECTOR
WALL
JACQUES, PHILOMENE WAITRESS/WAITER
WALL
SAYLOR, LINDA
YEAR MILESTONE HUNTINGTON LITCHFIELD
MOORESTOWN
HOFFMAN, CILLIA
CHEF
PENNINGTON
BROWN, MARY O
CONCIERGE
ESCAPDES EXPERT
Celebrating their 20 Year Milestone!
THE GABLES QUANDT, CONNIE CARE MANAGER
THE GABLES LABARCA, JOSEPH CHEF
BRANDALL WILSON, JOAN CONCIERGE
BRANDALL OLIVER, KELLY CONCIERGE
Next Tribute we Celebrate September, October and November!
* BRANDYWINE HONORS SENIORITY
Employee Survey 2018 Results Are In... A special thank you to all our employees who completed the anonymous survey. The roll-up report - Kingdom overall score demonstrated that we were just a few hairs from reaching 4 out of 5 stars. And, open comments generated a few themes… What Are the Greatest Strengths of Brandywine or Your Community?
What Are the Areas That Need the Most Improvement at Brandywine or Your Community?
2. Resident Care 3. Teamwork
employees completed the survey (57.89%)
83.74%
of team members surveyed see themselves working at Brandywine in 3 years
1. Communication 2. Staffing 3. Appreciation We also heard from you about the importance of the employee - manager relationship. Employees don’t leave their job. They leave their manager. This learning lesson was the highlight of our Brandywine University Management training in July (see pg. 7).
1. Family Atmosphere
1376
3.99 OUT OF 5
KINGDOM OVERALL SATISFACTION SCORE (ABOVE AVERAGE)
3.95 (out of 5) Kingdom 4.11 (out of 5) Kingdom 3.87 (out of 5) Kingdom 4.02 (out of 5) Kingdom
My Team My Boss My Company My Job
From Employees! “My supervisor is awesome, he is very supportive of my goals.” “The ED at Gables is very warm, caring and always listens. She has a big responsibility and always stays calm and reassuring. She is a very real person and treats everyone with fairness and kindness.” “Our bosses are not bosses but ‘leaders’. They have no issues about pitching in and helping. They are always available to listen and have an open door policy.” “I have no problem discussing any issues with my boss. The ED is always there to help in anyway” “We have a great team that works together. Our boss Kathy is always available for advice and mentoring.”
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NATIONAL RECOVERY MONTH (SEPTEMBER)
Need to Talk. We’re Here. A PERSONAL STORY ON ADDICTION AND RECOVERY
Heidi and Sean
My son has a drug addiction. It’s been four years and everyday he is working hard to stay clean and rebuild his life. As a mother of an addict, I often felt hopeless and helpless trying to navigate the dark maze of addiction, while placing a protective shield over my son. In the beginning, I was ashamed and did not talk about it with others. I suffered in silence.
Heroin needs no introduction. It entered into our lives like a storm and continues to have a hold on not only my son, but on our family. As a mother, it’s hard not to think of what went wrong. He was reading at three years old, writing columns for the newspaper at ten, class treasurer in high school, Dean’s list, camp counselor, attended Towson University and the list goes on and on. A bright boy. A bright future. Drugs were not part of the plan.
SEASIDE POINTE
Our journey together included jail time, treatment programs, therapists and long-term recovery programs. There were many times that I needed support. I needed to share. I needed to yell. I needed to find ways to cope for the sake of my son, myself and my family. During that time of desperation, I decided to reach out to others in the community to openly talk about the opiate epidemic and my story. What started as a meeting at a local library, turned into the start of a non-profit organization, Worcester County Warriors (WOW) Against Opiate Addiction. My quest for self-help turned into a passion to help others. Now WOW is an active organization that provides education, awareness, support and navigation of resources to the people of Worcester County. Today, the organization has grown significantly with monthly support meetings, fundraisers, a 24 hour hotline (Warrior Angel line - 443.880.5943) and speaking engagements across the county. We have a presence on Facebook (Worcester County Warriors Against Opiate Addiction) and online (www.wocowarriors.org). I encourage anyone who is dealing with addiction themselves, or the addiction of someone they love, to reach out for help. Working at Brandywine allowed me to tap into the EAP (Employee Assistance Program) benefit. Part of the benefit is counseling support. I spent hours on the phone with a professional who helped me locate resources and helped me through a difficult time. It was an invaluable resource to me.
Heidi (Fomer Director of Community Relations-Seaside Pointe)
About Heidi Heidi McNeely joined Brandywine Living at Seaside Pointe in July 2008 as the Director of Community Relations and earned her RN degree during her time at Brandywine. She also pursued her Holy Yoga Instructor Certification (Christian Yoga) in 2016 and teaches yoga on Saturdays at Hudson Health Services, an inpatient drug rehab center. After 10 years with Brandywine, Heidi has accepted the role at Hudson Health Services as their Director of Nursing. This new path will allow her to directly impact the lives of those suffering from addiction. It is in total alignment with her experience as a mother of a recovering addict and her non-profit organization that serves her community and beyond.
September is National Recovery Month. With over 2,385 employees, many may be suffering in silence. We must join the force to raise awareness and to ensure our team members know that support is out there. The EAP program is a benefit to you that includes phone consultation 24/7 with licensed mental health professionals, referrals to supportive services and face-to-face counseling sessions (3x/year). Call 1-800-3567089 or go to www.MagellanHealth.com/member In September, Brandywine will provide information and resources that will be accessible at the community level for employees from www.samhsa.gov/ . Information can be a powerful tool to help someone suffering in silence. Need to talk. We’re here.
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On Wednesday, July 25, 2018, 21 managers attended the Brandywine University course, Help! Make Me An Effective First Time Manager. The course reviewed top mistakes managers make, how to make the transition from peer to manager, understanding what employees need and want and how recognition matters. The group participated in interactive activities and group discussion. Part of our mission as a learning organization is to ensure that our team members have the right training at the right time in their career. It’s never too late to learn. It’s never too late to change for the better.
Who says class can’t be fun? Faithe Bland (Director of Community Relations) and Mostafa Bekheet (Reflections Coordinator) have fun in class
We are proud of the tenure of our employees and number of internal promotions in the company. A show of hands indicated about 85% of the attendees were promoted into their management position at Brandywine. Keep growing with us. Keep reaching to do more and be more. Brandywine University is your vehicle to personal and professional growth. Lessons taught to managers, but also helpful to everyone are the following….
Charity Mathis (Wellness Nurse) and Noreen Syed (Wellness Director) pose for a photo.
• Recognizing your own emotions/feelings can
UPCOMING CLASSES
help manage your behavior. • Recognizing the emotions/feelings of another can help your relationship with that individual. • Behavior can influence feelings. • Feelings can influence performance.
9/5
Reflections Certification Program (RCP)
9/19 HRI:The Nuts and Bolts of Interviewing, Coaching and Counseling 9/26 Company Orientation (CO) 10/3 D.I.S.H 10/17 Help! Make Me an Effective First Time Manager- Part II 10/24 Company Orientation (CO)
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LETTERS FROM FAMILY Hi Paola and Barbara, I just came from visiting my parents and I have to tell you that they both look wonderful! My dad is gaining weight and engaged in activities! I watched him participate in class with Justin and, of course, my dad actually took Justin’s weights, which were the heaviest!
day when she was at home! She was always in so much pain. Now, I ask her about her back, and she says it’s fine!
I know it was a bit of a challenging transition in the beginning, but my brother and I couldn’t be happier! They both are doing so very well under And my mom was alert and talking the whole time your care! we were there! She doesn’t complain about back Thank you for all you do for us! pain anymore. She used to complain every single
God Bless, Maria
Dear Ms. Bacon, My sister, Cindy Johnson, and I want you to know how fortunate you and we as family members and our mother as a resident - are to have Frank Evegan as an employee. He’s more than an employee - he’s a living, breathing member of the Brandywine Living at Toms River community who sincerely cares about the well-being of each and every resident.
Faga and Frank TOMS RIVER
We can say this after having an hourlong meeting with Frank yesterday regarding some concerns that we had about our mother. Not her care per se that’s been exemplary - but the way she was being viewed by one of the staff.
Frank listened - and I mean truly listened - to our concerns and addressed each one not only professionally but with compassion. He understood exactly where we
Hello Cindy, Please share this with all the caregivers. A year has flown by since Mom left this earthly plane. Though I miss her greatly I am rich in happy memories of her. I think often of those who saw to her care, eased her worries, lifted her spirits, brought her joy in small ways.
Dante and Mary LONGWOOD
were coming from and thoroughly explained the plans for change moving forward. You can tell that this is not just a job to him and that he considers every resident a family member. He knows that each resident is a human being that deserves to be treated with dignity and respect each and every day. He is well on his way to training every staff member in the ways of exemplary customer service. Cindy and I feel that it’s through Frank’s leadership that Brandywine Living at Toms River is friendly and caring to every resident, family member, and guest. We could go on and on about more of his great qualities including his ability to hone in on ways to make daily life, activities, and procedures better for everyone - residents, staff, and family members. Too often people are quick to criticize and slow to praise. My sister and I wanted you and the rest of the Brandywine Living community to know that Frank is a keeper!
Regards, Kathi R. Evans & Cindy Johnson
I hope you continue to find joy in your work and know that, even if no one stops to tell so, you do make a difference in the quality of lives of many who are in your care. Ever grateful.
Regards, Janine Shailer
Theresa and Janine LITCHFIELD
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My mother, Elizabeth Murphy, has resided at Brandywine Living at Wall for over six years. She recently returned to Brandywine after a two month hospital/rehab stay. Helen Henn, RN and Wellness Director, has gone above and beyond with her insightful, helpful and caring manner in regards to my mother’s care. WALL (Please know my mother has not been the easiest person to manage over her six years at Brandywine). Over the two month period, Helen checked in with me regularly and even went over to visit my mother in order to facilitate getting her back to Brandyine faster. On the final day (Friday) before her transfer back to Brandywine, Helen came in extra early to make sure everything was in place for her transfer.
YOU CAN TEACH SKILL, BUT YOU CAN’T TEACH
HEART!
Helen and Elizabeth
Kathleen and Sylvia Voorhees
Kathleen “Kathy” Cassidy, Reflections Care Manager, at Voorhees goes above and beyond to make her residents and co-workers happy. Sylvia, a resident at Brandwine Living at Voorhees for four years, sometimes gets anxious and upset in the early afternoon. She is immediately relaxed when she sees her favorite Care Manager, Kathy. The second she sees Kathy, her face lights up, she relaxes and becomes less anxious.
I am so thankful and appreciative for the support and care Helen Henn has provided both my mother and me and I want you to know she is an outstanding asset to Brandywine Living at Wall.
Ashley Cruz, Escapades Producer says, “Kathy has a way about her that reminds Sylvia of a mother - she’s warm, trusting and beautiful inside and out! I believe this is why her residents love her and connect with her so well.”
Sincerely, Carolyn Farr
It’s not only Sylvia who’s blessed to have Kathy as a Care Manager; other family members have moved their loved ones under Sylvia’s care because of the connection and compassion she shows others.
Our Mission
Brandywine Living will provide our residents with the highest quality care in the most appropriate setting based on an individual’s needs while respecting their individuality, independence and dignity.
Our Core Values •
• • •
•
We believe that every resident has the right to be treated with dignity and respect and has the right of self-determination. We believe in delivering the best quality service possible to those who have put their trust in us. We believe that honesty, integrity, caring and thoughtfulness are as important as the health care we provide. We believe that our residents are active, joyful and fascinating individuals who will continue to learn and grow each day and will contribute to our learning and growing as well. We believe that great care is a team effort where ideas, collaboration, and mutual respect for each team member’s efforts and contributions are essential to the result.
A resident’s son has seen improvement in his mom since she’s been in Kathy’s care. “As opposed to having a one-sided conversation, we now have interaction which is reminiscent of the past. This is due not only to Brandywine’s well-planned memory care activities, but also to the exceptional care and attention shown towards my mother by Kathleen. My mom actually sees Kathleen as a friend, someone she can trust and depend on. That trust is a key element in my mom’s growth.” It’s quite apparent that Kathy’s heart is felt by not only the residents, but also families. Something you simply can not teach!
eflections MEMORY CARE PROGRAM
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WHAT’S GOING ON AR
Ashley Otero (Escapades Expert at Brandywine Living at Haddonfield) married her sweetheart on March 30th. Congrats to the love birds!
Girls having fun at the Alexandria Grand Opening! Pictured left to right are Gloria and Christiana from Alexandria, Pam & Anne from Fenwick Island, Laurie from Colts Neck and Christine from Fenwick Island.
Darlene Jackson (Concierge at Brandywine Living at Fenwick Island) retires after ten fun years with our family.
Heather Cormack (Escapades Producer at Brandywine Living at Fenwick Island) is pictured with her BFF Gizmo. Gizmo is a Canine Good Citizen and brings plenty of joy to everyone she meets.
Who says you can’t get your hands dirty?! Brandywine Living at Senior Suites staff spring cleans the community sign.
HATS off to the
GRADS
Marva Poindexter (Care Manager at Brandywine Living at Wall) graduated from Lincoln Tech with her nursing degree. We are all so proud of her!
Jazmine Fernandez (Wellness Nurse at Brandywine Living at Haddonfield) graduation from Prism Career Institute as an LPN. Congrats Jazmine!
Congratulations to Vanessa Montes Avalos who has worked at Brandywine Living at Mountain Ridge as a CNA for six years. She recently graduated from an LPN program. Way to go!
Danielle Scatorchia joined Brandywine Living at Howell in the housekeeping department. She earned her CNA certificate at Brookdale College and recently graduated with her nursing degree.
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ROUND THE KINGDOM The Brandywine Babes
Erik Iturbe (Chef at Brandywine Living at Pennington) welcomed his son, Maxx Xavier, on April 3rd. Maxx weighed 7lbs 14 oz and, measured 20 in. Congrats Erik!
Gasmy Belzince (Care Manager at Brandywine Living at Howell) gave birth to her baby boy, Lenskey Antoine, on March 11th. He weighed 7lbs 5oz.
Janae Harris (Butler at Brandywine Living at Moorestown Estates) graduated from Rutgers University, summa cum laude, with a Bachelors in Psychology. She hopes to obtain her masters in Occupational Therapy.
Nancye Derisnor (Care Manager at Brandywine Living at Howell) gave birth to baby girl, Nayerah Derisnor, on January 31st. She weighed 9lbs 4oz!
Katelyn Wells (Care Manager at Brandywine Living at Fenwick Island) gave birth to her new bundle of joy, Matthew Michael Green on May 17th. He weighed 7lbs 5oz and measured 19in.
Sedirra Land (Care Manager at Brandywine Living at Haddonfield) graduated from Prism Career institute as an LPN. We are so proud of you!
Anthony Soto (Chef at Brandywine Living at Howell) welcomed his baby boy, Tobias Soto on March 8th. He weighed 7lbs 10oz and measured 21in. Congrats Anthony!
Maxanne Crawford (Wellness Nurse at Brandywine Living at Senior Suites) and fiancée, Jeffrey, welcomed their baby boy, Jeffrey Pressley Jr., into the world on April 13th. He weighed 2lbs 13oz and measure 16in.
Lexus Helmar (Server & Butler at Brandywine Living at Moorestown Estates) graduated from Rutgers University with a Bachelors in History! Way to go!
Denise Kinsey (Lead Waitress at Fenwick Island), welcomed her second grandson, Cayden Noah Kinsey. He was born on June 29. He’s pictured with his big brother, Michael John Kinsey. Congratulations Dee Dee!
What a cutie pie! Diana Salazar (Reflections Coordinator at Brandywine Living at Haddonfield) welcomed her baby girl, Kiara Rose, on May 7th. Congrats Diana!
Mary Caplan (Concierge at Brandywine Living at Savoy) graduated from Fordham University with her HHA certificate. Great job, Mary!
Colleen Phy (Property Accountant at Corporate) welcomed her baby boy, Silas Cash Phy, on June 21st! He weighed 5lbs 14oz and measured 18 in. Congrats Colleen!
Jennifer Markulec (Wellness Director at Brandywine Living at Pennington) shows off her son, Michael Markulec, who graduated from Princeton University and received his commission in the US Army.
BRANDYWINE LIVING
celebrates
ED E! T IS HER S AS IS L K A N EE IO W T G A N VIN LI
Best Awards CULINARY EXPERIENCE GRANDPARENTS DAY TEAM SPIRIT COMMUNITY EVENT MOST CREATIVE INDIVIDUAL PROGRAM WOW FACTOR REFLECTIONS INVOLVEMENT RESIDENT INVOLVEMENT
NATIONAL ASSISTED LIVING WEEK 2018
September 9 - September 15
It's time to celebrate our residents, families, team members and communities by capturing moments of love, fun and family...at Brandywine! Get your camera ready, join in the festivities and let's create some memories, together.
COMMUNITY COMPETITION BEST OVERALL PROGRAM
1
st
Place
winner
2
nd Place
winner
3
rd Place
winner
HOPE YOU ENJOYED THIS LATEST EDITION OF THE TRIBUTE! If you have a special story or accomplishment to share, please send to thetribute@brandycare.com
Corporate Office: 525 Fellowship Road, Suite 360 | Mt. Laurel, NJ 08054 | 856.813.2000 | 1.877.4BRANDY | www.brandycare.com