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Three overarching principles to remember
from The IDD directive: better protection for consumer interests - Focus on Insurance products
by FSMA
The aim of this brochure is to inform retail customers about the various rules of conduct to be followed when distributing insurance products, in application of the IDD. These rules are intended to guarantee suitable customer protection.
Remember the three fundamental principles that distributors must follow when they provide you with insurance distribution services:
1. act honestly, fairly and professionally, in a way that best serves your interests; 2. provide you with information that is accurate, clear and not misleading; 3. provide you with services that take account of your individual situation, and in particular of your demands and needs.
This brochure aims to help customers to gain a better understanding of their rights and the conduct of business rules that distributors must comply with when they provide insurance distribution services in respect of insurance products other than insurance-based investment products. It presents a concise and general summary of the main obligations of such distributors toward retail customers, pursuant to the Belgian legislation transposing the IDD directive. It is not a comprehensive presentation of the applicable legal framework. This brochure may under no circumstances whatsoever be regarded as a legal interpretation on the part of the FSMA. The FSMA does not provide any advice as regards subscribing to fi nancial products or using specifi c fi nancial services. The FSMA cannot be held responsible for any deleterious consequences that may result from the purchase of products or the use of fi nancial services that are inappropriate. The FSMA seeks to ensure the quality of the information contained in this brochure but cannot guarantee that it is absolutely precise and up to date at all times. The FSMA is not responsible for any inconsistencies that may arise, notably, due to changes to legislation.
Legal responsibility for this publication J.-P. Servais, rue du Congrès/Congresstraat 12-14, 1000 Brussels
FSMA Financial Services and Markets Authority Rue du Congrès/Congresstraat 12-14 1000 Brussels Tel. +32 (0)2 220 52 11 www.fsma.be www.wikifi n.be
