The IDD directive: better protection for consumer interests - Insurance-based investment products

Three overarching principles to remember The aim of this brochure is to inform retail customers about the various rules of conduct put in place by Belgian legislation transposing the IDD directive to govern the distribution of insurance-based investment products. These rules are intended to guarantee suitable customer protection.

Remember the three fundamental principles that the distributors must adhere to when they provide you with insurance distribution services: 1. act honestly, fairly and professionally, in a way that best serves your interests; 2. provide you with information that is accurate, clear and not misleading; 3. provide you with services that take account of your individual situa­ tion, and in particular of your demands and needs.