Ohio PHC Contractor, 2015 Issue #3 by Blue Water Publishers, LLC

CONTRACTOR

PHC

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

Volume 2015 Issue 3

Arzel Zoning

Columbia Gas of Ohio

2J Supply

McMich ae Insuran l ce Agency

M Tech

e Disney McLan s & Associate

Champion Pump Inc.

Wolff Bros. Supply Inc. Blue Angel Pumps

Pinnacle Sales Supply Inc.

Progress Supply

Sutton Leasing

BWA South Co., Inc.

Moen, Inc. Keeping Score, Inc.

Federated Insurance

The Hab eg Corpora ger tion

Robertson Heating Supp ly

Lowder Sales

s Output Sale Corp.

Wolverine Brass, Inc.

w ackflo B C H AP l Schoo

Famous Enterprises / ly Famous Supp

G3 Clean Energy Marketing

Edelm a Plumb n ing Supply

Rheem Water Heating

Lake Erie Winnelson

Conservation Services Group

INDUSTRY PARTNERS:

J. Davis Sales & Assoc. LLC

Comp CareWorks

Curnayn Sales

Great Lakes Sales Company

AutoM Delaw ax are LLC

American School of Technology

Brock Restoration

Pickrel Bros. Contractors Choice Inc.

Glentronics, Inc. / PHCC Pro Series Pumps

PuroClean of Western Reserve

Than Ordinary Toilets

OHIO PHC CONTRACTOR • Volume 2015, Issue 32

CONTRACTOR

PHC CHP

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

PLUMBING-HEATING-COOLING CONTRACTORS

8226 Stoney Brook Drive Chagrin Falls, OH 44023 800-686-PHCC/ 800-353-ACCO Fax: 216-393-0095 www.phccohio.org / www.accohio.org

Ohio PHC Contractor is the official publication of the Air Conditioning Contractors of Ohio and the Plumbing-Heating-Cooling Contractors of Ohio

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

ACCO MISSION Our Mission is to identify, develop, promote and provide business resources and tools that will give our members a competitive advantage in the HVACR industry.

Advertisers Index Bradford White

Volume 2015 Issue 3 35

BrassCraft 5 Champion Pump

FastEst, Inc.

Federated Insurance

Kolbi Pipe Markers

Liberty Pumps

Little Giant / Franklin Electric Metropolitan Industries

7 17-20

Quality Service Contractors

R. L. Deppmann

Robertson Heating Supply

2-3

Saniflo 11 Service Roundtable T&S Brass Taco

9 25 22, 23

TouchSensor Tech (LevelGuard)

Welker McKee

Ohio PHC Contractor is a news magazine produced by ACCO and PHCC Ohio. Articles published in this magazine are the views and opinions of the writers and do not necessarily reflect those of the Air Conditioning Contractors of Ohio, the Plumbing-Heating-Cooling Contractors of Ohio or the publisher, and should not be construed as an endorsement. News items or articles from ACCO and PHCC members will be considered for publication. For information on advertising, contact: Jim Aitkins, Blue Water Publishers, LLC phone: 360.805.6474 • fax: 360.805.6475 jima@bluewaterpublishers.com The publisher cannot assume responsibility for claims made by advertisers, content provided by the editor, or for the opinions expressed by contributing authors.

PHCC MISSION PHCC Ohio is committed to the continuous improvement of our industry and society’s quality of life.

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

CONTENTS 6 6 8 10 12 14 15 16 21 23 24 26 28 29 30 31 32 33 34

A Message From ACCO President, Brian Stack A Message From PHCC Ohio President, Ron Schmitt PHCC National Director of Government Affairs, Mark Riso: Legislative and Regulatory Update Legally Speaking: Your Credit Card Liability is Increasing Keeping Score: Balance Statement KPIs Michael Copp Named PHCC’s New Executive Vice President 2016 ACCO & PHCC Ohio Convention & Expo - Save the Date PHCC Northeast and Greater Cleveland ACCO Give Back to Veterans Ohio PAC 892 Contributors and Donation Form Look Around - Associate Members Are Essential! A Tale of Two Managers How PHCC is Addressing the Workforce Development Challenge ACCO and PHCC Ohio Local Association News Why Should We Belong to An Association? ACCO Membership Opportunities that Save You Money ACCO Ohio Membership Application PHCC Membership Opportunities that Save You Money PHCC Ohio Membership Application ACCO & PHCC Ohio 2015-2016 Officers & Directors

The exclusive benefits from the Industry Partner Program provide recognition to contractors, as well as the public, as a leader in the PHC and HVACR Industry. Income from the Partnership Program makes it possible to improve the overall financial stability of PHCC and ACCO while supporting companies receive unique advertising and promotional opportunities.

INDUSTRY PARTNERS Pioneer Blue Angel Pumps CareWorks Famous Supply Lake Erie Winnelson

Patron Keeping Score Conservation Services Group Arzel Zoning AutoMax Delaware, LLC

Confidence. Generation after generation.

The best choice 70 years ago is still the right choice today.

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ÂŠ2015 BrassCraft Mfg.

WATER

STOPS

WATER CONNECTORS

GAS

CONNECTORS

GAS

BALL

VA LV E S

ACCO President, Brian Stack

s the end of the year approaches many of you may be putting together your budget for the coming year and hopefully projecting for growth! ACCO will be doing the same thing and will be looking to all of our members to help with our growth. Now that the de-affiliation of ACCA is complete and we are now our own State heating and cooling organization, it is time to promote even more who we are and what we stand for. I think our mission statement says it all about our purpose, “To pursue the highest business standards and practices for our members through education, legislation, and regulation for the benefit of those we serve”. We are not just a bunch of contractors who get together at monthly meetings to get CEU credits! ACCO is a group

of contractors who work together to better the industry in multiple ways “through education, legislation and regulation”. By promoting these facts to our fellow contractors and showing them how ACCO and the local chapters are a benefit to their business every day, we can grow a stronger State association and have greater impact in the future of our industry. Open membership now makes it that much easier to grow our association. You can choose what you want to take part in. If you only want to be part of your local or the State, you can do that! No more paying dues to something that you are not taking full advantage of. I believe that ACCO and the local associations provide tremendous value to our businesses that it is a no brainer to belong. Promote ACCO to your fellow contractors and let’s make this organization even greater than it already is!!!

PHCC Ohio President, Ron Schmitt PLUMBING-HEATING-COOLING CONTRACTORS

s I write this article, it’s hard to believe that summer is coming to a close. Although the temperatures are in the 90’s this week, I welcome the cooler weather. As we turn our attention from summer to fall and inevitably to winter, our focus changes to boiler repair, furnace tune-ups and preparing our customers for winter. With that in mind, I had the opportunity to participate in the Annual Heat and Plumb the County with the Northeast Ohio Master PHCC and Air Conditioning Contractors of Greater Cleveland. I rode along with Bill who works for Haberek Plumbing and Heating. Bill was a gracious host as he pointed out the sights in Cleveland as we went to our first call in East Cleveland. Our first call involved a lady and her elderly mother who had suffered a stroke. As we went through our inspection list, we saw she had pans under every sink catching leaks. We were able to repair all the leaks for her and she was ecstatic that she no longer needed the pans! This was typical of most calls. Cleaning a drain, repairing a minor leak and conducting whole house inspections. Any 6

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

major repair is referred back to the appropriate agency. On the heating side, they conducted safety inspections on the equipment and again took care of minor problems referring major repairs back to appropriate agencies. For the folks receiving the help, it felt like Christmas to them. If not for this service, they could not afford to have the work done. All the technicians who were there that day volunteered their time and the owners allowed the use of their service vehicles. The commitment our members make to give up a Saturday to help the less fortunate truly shows the strength of their character and embodies the spirt of these organizations. I would ask the owners to convey my heartfelt thanks to your employees who participated. I would conclude by asking any association that is not offering a program such as this to please consider starting one. Just a reminder to keep working on your membership drives, refer to your membership chairperson for information. And finally, the PHCC Ohio website has a new look so take a moment and check it out. My hat’s off to Debbie, Mary and Rocco for a job well done. Until next time, be safe, and as always, if there is anything I can do for you, do not hesitate to ask.

PEACE OF MIND.

BACKED UP. When the electricity goes out, have peace of mind knowing the , homeowner s investment is protected with the Little Giant Battery Backup System. This efficient pump puts less strain on the battery, and its proven switch technology minimizes mechanical hang-ups. They have a nice basement. Keep it that way.

Experience Innovation. Experience Franklin. littlegiant.com Volume 2015, Issue 3 â&#x20AC;˘ OHIO PHC CONTRACTOR

Legislative and Regulatory Update

By Mark Riso Director of Government Relations PHCC National Association

t’s easy to forget that while you and your workers are busy serving your customers, Congress and the Federal government are busy as well — on issues that could affect your business and livelihood. That’s why PHCC—National Association watches what goes on in Washington closely, and represents contractors’ interests day in and day out. I recently joined with PHCC’s Vice President of Code and Technical Services, Chuck White, to present a webinar updating members on current legislative/regulatory issues. Here’s a recap of our discussion. LEGISLATIVE NEWS As I’m writing this (in mid-September), it’s not clear whether Congress will pass a budget for FY 2016, or rely on a Continuing Resolution that freezes spending at 2015 levels. We’re continuing to work with Congress to urge funding for workforce development — specifically, reauthorization of the Perkins Act (career and technical training). Other relevant issues have passed the House and are moving into the Senate, including Regulatory Accountability and 179D tax expensing. PHCC— National will be sending out Legislative Alerts on these issues and others that arise. REGULATORY UPDATES Furnace, Air Conditioner, and Heat Pump Rule DOE is working on changes to the Furnace, Air Conditioner, and Heat Pump Rule that established regional standards for nonweatherized furnace and split-system central air conditioners. DOE is proposing to modify the furnace portion of the regulation to establish a nationwide minimum residential gas furnace efficiency of 92%. PHCC and other stakeholders have pointed out problems this could cause, and DOE is working on

a compromise position. Industry will have an opportunity to comment on the final proposal. PHCC and other stakeholders are also working on a regional enforcement strategy for the air conditioner portion of the rule. Work on this issue concluded in the fall of 2014, and DOE should have already informed the public and asked for comment. To date, however, no information has been released. AIR CONDITIONER AND HEAT PUMP STANDARDS DOE is also considering returning to a single national efficiency standard that would simplify enforcement, but could also result in the minimum SEER rating rising to 15 or 16. They might also change test procedures to allow the test to more accurately reflect installed conditions. We’re not sure how this will pan out, but most likely, efficiency ratings will be made more stringent. CONFINED SPACE The U.S. Dept. of Labor has created a rule clarifying confined space requirements in construction, with enforcement beginning Oct. 1. Contractors need to be prepared to evaluate situations on a case-by-case basis, have compliance plans in place, communicate with others on jobsites, and implement safe practices. OVERTIME PAY DOL has also released new guidance on who is exempt from overtime pay. Generally, businesses under $500,000 in annual revenue are already exempt. Under previous rules, exempt workers had to be in professional, managerial, or executive positions, or earn more than roughly $455 per week. The new rule may raise that threshold to a $970 in 2016. More information: www.dol.gov/whd/overtime/NPRM2015/factsheet.htm

WANT TO HELP INFLUENCE CONGRESS AND THE FEDERAL AGENCIES? Look for our regular Legislative Alerts and follow the easy steps to contact your representatives on key issues. Also, start making plans to take part in the 2016 Legislative Conference on May 1819, 2016, and check for updates in regular PHCC communications and at www.phccweb.org.

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

Legally Speaking>>>

YOUR CREDIT CARD LIABILITY INCREASES OCTOBER 1 – Paul Routh Dunlevey, Mahan & Furry

ARE YOU READY?

n October 1 credit card fraud liability shifts from the credit card companies to the businesses accepting fraudulent card transactions – the biggest change in U.S. credit card processing ever! If your company does credit card transactions and wishes to avoid legal and financial liability, it must change the type of charge card equipment it uses to “EMV” enabled equipment and change the policies and practices related to your processing – all by October 1. The preferred method of card acceptance will move from “swipe” to chip/signature or chip/PIN pointof-sale activities. The chip authenticates the card and the PIN authenticates the user. The new “chip” technology dubbed EMV, short for EuropayMastercard-Visa, the global standard for card transactions which has been in place in Europe and elsewhere for several years, will significantly reduce credit card fraud in the U.S. The EMV payment standards will improve security by, among other things, abandoning the credit card magnetic stripe technology in favor of the embedded computer chip. Financial institutions are currently issuing these new credit cards to users and most businesses will need to purchase new point-of-sale and handheld card terminals. In addition, businesses are adopting new procedures for allowing the cardholder to personally insert the card into the processor and type in the secret PIN number. No longer will the credit card leave the customer’s sight. As the credit card companies seek to impose liability on merchants who accept fraudulent card transactions, these businesses will be forced to pay better attention to the credit card processing contracts they enter into. The charge back terms customarily incorporate by reference the credit card company’s operating procedures, including procedures for creating and preserving the card transaction record for an extended period of time. If the credit card company imposes an unwanted charge back, the merchant must perfect a claim in accordance with fairly onerous contractual procedures. Moreover, claim resolution customarily occurs through arbitration instead of a civil suit. So, if your business accepts credit cards, take action now: • Assess your current credit card processing equipment for EMV compliance with the help of your credit card processing company – your equipment is probably not compliant. • Assess how your company handles customer credit card data – is it secure? Are you PCI compliant? [Payment Card Industry Data Security Standard] • Undergo a PCI compliance audit with the help of a qualified credit card processing company – this audit is mandated by credit card companies to ensure your company

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

Bob Dunlevey Dunlevey, Mahan & Furry

is doing all that is possible to protect the integrity of the process by storing processing and transmitting customer credit card data properly. There are six main requirements for PCI compliance – build and maintain a secure network; protect cardholder stored data; maintain a vulnerability management program; implement strong access control measures; regularly monitor and test networks and access to the networks; and maintain a policy that addresses information security. • Immediately purchase EMV compliant point-of-sale and handheld remote processing devices in a quantity necessary to transact customer present transactions simultaneously. • Transition from transactions where the card is not present but you accept the card number information orally – “cardnot-present” transactions impose a more costly transaction fee than for card present transactions and are fraught with fraud potential. Because the October 1 changes are inapplicable to card-not-present transactions anticipate a greater number of these fraudulent transactions and avoid card-not-present transactions where possible. • Review first (maybe even attempt to find) your credit card processing contract with the help of an attorney who understands the credit card processing industry. • Adopt procedures on how your employees will perform EMV in-person card present transactions and train your employees. • Be prepared to contest a charge back by the credit card company in a timely manner with the help of competent counsel – gather complete documentation and fully understand the claim procedures for that particular card company. Even though the EMV compliance deadline was set almost three years ago, one-third of small to medium sized businesses are unaware of the EMV requirements. Compounding the problem, in excess of $580 million in fraudulent transactions occur annually in the U.S. Don’t assume unwanted, unnecessary and unacceptable liabilities for credit card transactions – act now! For more information, visit the Dunlevey, Mahan + Furry Learning Center for a PowerPoint presentation on this topic entitled “EMV Merchant Liability” [http://www.dmfdayton.com/learningcenter/presentations/item/376-emv-merchant-liability.html] or contact Bob Dunlevey at (937) 223-6003.

Keeping Score>>>

Michael Bohinc. CPA

Balance Statement KPIs

n the last issue, we defined the term “benchmarking” and discussed the importance of monitoring key performance indicators (KPIs) in your business. In order to calculate and monitor KPIs, you first have to keep score! That’s not a gratuitous reference to my company’s name either. At a minimum, you should be receiving the basic financial statements (balance sheet, income statement and statement of cash flows) for your company on a monthly basis. With the advancements in technology and software, many contractors have access to these financial statements with the click of a mouse at any time (instantaneously). Similar to comparing your golf score to other performances, you do the same thing with your company’s financial statements. How do this year’s sales totals compare to last year’s? To the budget? To other members of your association or group (if you’re involved in one of the best practices groups our industry has)? Here are some basic KPIs from financial statements that you should know and understand in order to make better business decisions. First, here are KPIs that come from the balance sheet. CURRENT RATIO = Current assets divided by current liabilities Current assets include cash and any other asset that can be turned into cash within one year of the date of the balance sheet. They include accounts like company bank accounts, accounts receivable, notes receivable, inventory and prepaid expenses. Current liabilities include those obligations and accounts that are due or payable within one year of the date of the balance sheet. They include accounts like accounts payable, principal payments on loans due within one year, bank line of credit account, accrued expenses like payroll, payroll taxes and interest. The current ratio shows how many dollars of current assets you have to cover (pay) the dollars of current liabilities due. The higher the ratio the stronger the company is financially. I’d like to see current ratios of 1.5 to 1 or higher. A current ratio of 1 to 1 or lower signals financial problems for the company. The acid test (or quick) ratio is a more stringent current ratio. The equation is as follows: ACID-TEST RATIO = (Cash + investments + accounts receivable) divided by current liabilities

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

Again, the higher the ratio, the stronger the company is financially. A ratio of 1 to 1 or lower is especially disconcerting and indicative of financial problems. The debt-to-equity ratio calculates the proportion of the company’s assets supplied by the creditors versus the amount supplied by the owners. The higher the ratio here, the more the company is leveraged i.e. the more the company is financed by creditors. So a ratio of 2 to 1 or 1.5 to 1 signals financial problems for the company as compared to a ratio of 1 to 1. DEBT-TO-EQUITY RATIO = Total liabilities divided by total owners or stockholders’ equity Accounts receivable turnover is the number of times per period that the accounts receivables turn over. This is an average figure because both sales and accounts receivable fluctuate throughout the year. The formula is as follows: ACCOUNTS RECEIVABLE TURNOVER = Net credit sales for the period (month, quarter, year) divided by the average accounts receivable for the period. NOTE: The average is derived by adding the beginning and ending accounts receivable balances together and dividing by two. Average collection period can be determined by dividing 365 by the accounts receivable turnover figure. For example, if the accounts receivable turns over 10 times during the year, the average number of days to collect accounts receivable will be 36.5 days. Inventory turnover is the number of times per period that the inventory turns over. Again, this is an average figure because both sales and inventory fluctuate throughout the year. The formula is as follows: INVENTORY TURNOVER = Cost of goods sold for the period (month, quarter, year) divided by the average inventory for the period. NOTE: The average is derived by adding the beginning and ending inventory balances together and dividing by two. Average number of days to sell inventory can be determined by dividing 365 by the inventory turnover figure. For example, if the inventory turns over 10 times during the year, the average number of days to sell inventory would be 36.5 days. Accounts Payable turnover is the number of times per period that the accounts payable turns over. This is an average figure

because both cost of goods sold and accounts payable fluctuate throughout the year. The formula is as follows: ACCOUNTS PAYABLE TURNOVER = Cost of goods sold for the period (month, quarter, year) divided by the average accounts payable for the period. NOTE: The average is derived by adding beginning and ending accounts payable balances together and dividing by two. Average payment period can be determined by dividing 365 by the Accounts Payable turnover figure. For example, if the accounts payable turns over 10 times during the year, the average payment period would be 36.5 days. In the next issue, we’ll take a look at KPIs from the income statement. Michael A. Bohinc is a certified public accountant in Cleveland, OH. He is an instructor for the National PHCC Educational Foundation. He is also an Advisor for the Service Nation Alliance – Plumbing Group. Michael is a recipient of the Servant Leader Award. The award, rarely presented, recognizes outstanding individuals who lead through service to their industry and the people in their industry. He is the youngest to ever receive this honor. He has 27 years’ experience working on business management issues in the plumbing-heating-cooling industry. He can be reached at: 440/ 708-2583, e-mail mbohinc@keepingscorecpa.com.

Development

THE QSC ADVANTAGE

‘‘ I have made more progress in the growth,

professionalism and internal communications of my company in the last 13 years as a QSC member than the previous 30 years before that. I only have QSC and everyone associated

‘‘

with it to thank.

Roger Fouche Schaal Heating & Cooling Des Moines, IA

Our members say it best! Quality Service Contractors (QSC) is an elite professional association that assists plumbing, electrical and HVACR service and repair contractors. We help each member reach their potential in our increasingly demanding industry. As a member, you benefit from business management services and state-of-the-art training to enhance your image and enable you to better serve the needs of your clients.

SAVE OVER $1,000 Join QSC now, get 15 months for the price of 12 Offer ends December 31, 2015. For more information call (800) 533-7694 or e-mail wallace@naphcc.org Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

Michael Copp Named PHCC’s New EVP

he Plumbing-Heating-Cooling Contractors—National Association (PHCC) announced that Michael R. Copp has been selected as its new Executive Vice President. Copp will become PHCC’s chief staff officer on Oct. 5, 2015. Copp most recently was the Chief Operating Officer of the American Retirement Association. Prior to that position, he was Senior Vice President of Education at the National Association of Home Builders and Managing Director with the Professional Practice division of The American Institute of Architects. “Michael’s proven expertise in association management, particularly in guiding strategic growth, is a great fit for our organization,” said PHCC President, Kevin Tindall. “We look forward to having him on our team as we continue to build a better future for PHCC and the industry.” Copp has a strong background with trade associations, as well as experience in the construction industry. Among his accomplishments are leading strategic initiatives for long-term growth and sustainability, overseeing the effective and efficient use of resources and enhancing overall organizational capacity and performance. He earned a graduate degree with a double major in

Management and Human Resource Development from Webster University, an undergraduate degree in Industrial Science from Truman State University and an associate’s degree in General Studies (with an emphasis in drafting and design) from Cochise College. While earning his degrees, Copp was a mechanical and architectural draftsman/ designer working with several design/ build and architectural firms. He also served as a construction draftsman in the U.S. Army between 1980 and 1984. “We’re seeing a great year ahead for PHCC,” said PHCC President-elect, Chip Greene. “With Michael on board, we’ll be furthering PHCC’s mission with education, training, workforce development and public awareness initiatives that will help support the needs of our contractor members and the customers they serve. We are especially excited about Michael’s support of a ‘boots on the ground’ program that will help us engage our members and develop programs to meet their needs.” Copp will replace current PHCC EVP, Gerry Kennedy, who will retire on Dec. 31, 2015.

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OHIO PHC CONTRACTOR • Volume 2015, Issue 3

PLUMBING-HEATING-COOLING CONTRACTORS

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Volume 2015, Issue 3 • OHIO PHC CONTRACTOR 3/12/15 10:49 AM15

PHCC Northeast Ohio and Greater Cleveland ACCO Give Back to Veterans

HCC Northeast Ohio and Greater Cleveland ACCO members and technicians participated in the 11th Annual Heat and Plumb the County on September 12 helping nearly 50 veterans, senior and disabled residents who do not have the physical or financial means to pay for home repairs. A group of 100 volunteer contractors from both associations traveled throughout Cuyahoga County to provide free furnace tune-ups, water audits and plumbing repairs. Each plumbing contractor partnered with a heating and cooling contractor to visit two homes during the day. During each safety check, the contractors made sure the furnace was running safely and that the homeâ&#x20AC;&#x2122;s plumbing system was working efficiently. In past years, technicians have found and fixed problems that could have been life-threatening to the customer. This year, all homes received a combination CO/smoke detector provided by Dollar Bank Loan Centers.

Thank You 16

OHIO PHC CONTRACTOR â&#x20AC;˘ Volume 2015, Issue 3

Forget the worry of a flooded basement with innovative pumping solutions

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OHIO PHC CONTRACTOR â&#x20AC;˘ Volume 2015, Issue 3

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OHIO PHC CONTRACTOR • Volume 2015, Issue 3

Thank You Contributors!!!

PLUMBING-HEATING-COOLING CONTRACTORS

Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

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OHIO PHC CONTRACTOR â&#x20AC;˘ Volume 2015, Issue 3

Look around you!

ASSOCIATE MEMBERS ARE ESSENTIAL

The next time you come an association event, look around at your fellow members. More than half of the people you see may be associate members. These are people who are essential to the plumbing and HVACR industry and help enable our contractors to provide consumers with quality products and services. Among the ranks of associate members are sales and marketing specialists, lawyers, people in the financial services industry, product suppliers and manufacturers, and many more. Associate members are essential to the local, state and national associations, offering sponsorships, devoting countless hours at committee meetings and volunteering at special events, and strengthening our industries in the process. ACCO and PHCC have always appreciated the dedication and enthusiasm of its associate members. We urge all members to GET TO KNOW ONE ANOTHER BETTER, LEARN ABOUT EACH OTHERâ&#x20AC;&#x2122;S BUSINESSES and whenever possible, DO BUSINESS WITH OTHER MEMBERS. Volume 2015, Issue 3 â&#x20AC;˘ OHIO PHC CONTRACTOR

A Tale of TWO MANAGERS By Steve Coscia

ast year, two clients shared a customer service management issue. Both managers were long term employees with lots of technical knowledge which made them appear indispensable to the company owners. As the consultant, I had assessed that both customer service managers were a corporate liability. In varying degrees, they lacked the people skills, flexibility and operational management acumen to run customer service. Perhaps the asset which was most deficient was the desire to learn and apply something new. Both managers resisted change. The company owners seemed either in denial or they were naïve to what was really happening. After consultation and training I concluded that both managers should be replaced. Neither company owner were happy with my conclusion. They both urged me to find a way to make things work out. I reaffirmed to both company owners that management changes are necessary sometimes, and this was one of those times. Company ‘A’ terminated their customer service manager and Company ‘B’ did not. Months later, the owner at Company A enthusiastically shared with me that their customer service department was

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

much more productive, teamwork and cooperation was the best it had been in years, and customer retention was up. The service department was infused with vigor, vitality and a renewed sense of service excellence. He confessed that he had no idea one person could be stifling so many latent assets. In addition, he also learned that the front line service reps didn’t like the customer service manager, but were too afraid to say anything. The owner learned about this afterwards when employees thanked him for making the change. Company owner A also confessed that his fear about the old manager’s indispensability was groundless. The news about Company B was less positive. The company owner shared that business was stagnant and he blamed it on the economy. I listened empathetically, but I knew what was really going on. Company Owner B was still in denial about his customer service manager’s indispensability. There was an attrition factor at work in Company B. The attrition factor validates the belief that things can go either forward or backward, but they never stay the same. Therefore, Company B’s false belief that doing nothing would result in unchanged service was incorrect. Terminating employees, especially managers, requires lots of grit along with the help of HR personnel to avert legal issues, but when it’s necessary - it’s necessary. An errant employee with a bad attitude, who negatively affects other employees, becomes a cancer which spreads

throughout the organization. An errant manager makes things worse and must be removed. The fear that company owners face when making personnel changes is expected. What is required is a core belief that improvement lies on the other side of fear. Steve Coscia, CSP helps thousands of service companies make more money with advanced sales and service strategies. Associations such as PHCC, ACCA, SMACNA, NPGA and AHRI feature Steve’s training resources. Steve is one of the most quoted authorities in the trades. To learn more about Coscia Communications go to www.coscia.com or contact Steve Coscia at 610-853-9836 or steve@coscia.com.

And we have the extensive product line to prove it. Whether bidding on future projects or providing solutions for an urgent plumbing issue today, it’s critical to know you have the right resources in place. That’s why T&S offers a vast selection of high-quality products that are easy to install and built to perform for years to come. And with a full assortment of in-stock items ready for same-day shipping, it’s no wonder contractors everywhere rely on T&S when it matters most.

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Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

How PHCC Is Addressing the Workforce Development Challenge

By Kevin Tindall 2014-2015 PHCC—National Association President

or owners of p-h-c companies, finding and keeping qualified workers is becoming a larger and higher-stakes challenge every day. Here’s why: •

U.S. Census data shows the need for 21% more plumbing and HVACR technicians by 2022, in addition to replacing workers who retire.

•

Between 2010 and 2025, 95 million baby boomers will leave the workforce, and only 40 million Gen X’ers and Y’ers will be available to replace them.

•

4:1: For every 4 skilled workers who leave the construction industry, only 1 is entering the field.

To address this problem, I’m pleased to report that a special Workforce Development Task Force that includes representatives of PHCC—National Association and the PHCC Educational Foundation has recommended a variety of strategic initiatives and resources that are being implemented to help PHCC contractors. In August, we unveiled a new workforce development section of our website with resources for members including statistics, best practices and success stories. We’re adding helpful contractor and chapter tools to our site all the time. 26

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

Next up is a Career Center, which will include a job board to help our members find the workers they need today. In addition, in the coming months, we plan to make available: •

An outreach “toolkit” to help contractors work with local secondary and post-secondary school programs

•

A variety of workforce development templates and resources that members can customize

•

A video targeting high school students that will be available on the websites of PHCC national, state and local organizations, as well as Industry Partners’ websites and YouTube

We’re also planning to establish new partnerships with other organizations to communicate about workforce concerns with broader audiences. Last but not least, we’re serving as a clearinghouse to help members and chapters share innovative ideas for workforce development with each other. At the same time, we’re reminding members of all of the great training resources available to them through their membership in PHCC. These include the PHCC Educational Foundation apprentice programs, online eLearning programs and plumbing assessment tests.

And, we continue to offer a variety of programs to help rebuild the plumbing and HVACR workforce our nation needs. The Foundation’s spring 2015 Foreman Workshop and the Construction Contractors’ Alliance’s summer 2015 meeting for HR/Recruiting Managers are two great examples. The PHCC Educational Foundation also was pleased to sponsor the plumbing and HVACR contests at SkillsUSA this June and will offer apprentice contests at PHCC’s CONNECT 2015 later this month. Both events help develop and recognize the next generation of skilled workers. HOW YOU CAN HELP All of these programs are promising, and will continue to make a difference as we move forward. But for real impact, the energy needs to come from individual contractors as well. That’s why I take every opportunity to urge our members to get involved themselves, and become part of the solution. There are many ways you can help. You can work with local high schools, talk with career counselors and PTA groups, or participate in career days or fairs. Or you can reach out to veteran groups, where a huge amount of talent and experience is waiting to be tapped. The industry has given me and my family a good life — and I hope that the same is true for you. If so, I hope you’ll join in our effort to tell this story everywhere you go, inspiring young people to consider our trade as a lucrative and satisfying career path. Working together, we can build a better future for our industry.

Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

Local Association News>>>

PLUMBING-HEATING-COOLING CONTRACTORS

There are six local chapters affiliated with PHCC Ohio: Akron/Canton, Cincinnati, Columbus, Dayton, Eastern Ohio, and Northeast Ohio. PHCC Ohio and our local chapters are affiliated with the PlumbingHeating-Cooling Contractors National Association.

Akron/Canton President: Scott Zernechel, Zernechel Plumbing & Heating 330-492-7744 | zplumbers@aol.com Executive Secretary: Mary Williams 330-958-6302 | akroncantonphcc@gmail.com Central Ohio President: Rob Fetz, Fetz Plumbing, Heating & A/C 937-652-1136 | rfetz@ctcn.net Secretary/Treasurer: Mike Lauber 614-679-6252 | mikelauber@aol.com Cincinnati Master Plumbers President: Tom Feichtner, Feichtner Bros. Plumbing 513-242-2400 Executive Director: Joyce Frank 513-742-2672 | cmpa@cinci.rr.com Dayton President: Dave Steck, Wat-Kem Mechanical 937-573-3072 | dsteck@watkem.com Executive Manager: Theresa Engler 937-298-2980 | daytonphcc@aol.com Eastern Ohio President: Doug McIntire, McIntire Plumbing 330-386-5191 | mcintireplumbing@gmail.com Secretary: Greg Eisenhart, Sanford Plumbing 330-339-1539 | plumber@spii.net Northeast Ohio Master Plumbers President: Ed Conkey, V.A. Conkey Co. 440-269-5555 | ed@vaconkeycompany.com Executive Secretary: Debbie Tittl 440-337-4285 | neomphcc@aol.com

MEETING SCHEDULE: Akron/Canton: Third Monday of each month/except Dec Meeting Locations Vary Central Ohio: FIrst Wednesday of each month (Berwick Party House) CMPA: Fourth Thursday each month / third Thursday in Dec.

Dayton: First Tuesday of each month (Milton Athletic Club) Eastern Ohio: Locations Vary Northeast Ohio: Second Tuesday of each month / except September

OHIO PHC CONTRACTOR â&#x20AC;˘ Volume 2015, Issue 3

There are six local Air Conditioning Contractors associations in Ohio: Akron/Canton, Cincinnati, Central Ohio, Cleveland, Dayton, and Northeast Ohio.

Akron/Canton President: Gary Jackson Jackson Comfort Systems 330-468-3111 | gary@jacksoncomfort.com Executive Director: Lynne Black 330-762-9951 | director@accaohio.com Central Ohio President: Cynthia Hutson Fire & Ice Heating, A/C & Electrical 614-842-2100 | cyn@indoortemp.com Executive Director: Chris Rausch 614-923-1057 | chris@acca-centralohio.com Cincinnati President: Joe Gertz, Willis One Hour Heating & A/C 513-752-2512 | joe.gertz@resservices.com Executive Director: Joyce Frank 513-651-1161 | frank@accagc.org Cleveland President: Josh Bulloch, One Hour Heating & Cooling 440-934-9265 | Josh.Bulloch@onehourair.com Chapter Manager: Mike Mennett 330-671-2191 | accacleveland@gmail.com

Dayton President: George Brockman, Wm. Brockman & Sons 937-222-8638 george@brockmanhc.com Executive Director: Ann Detmer 937-848-7084 anndetmer@gmail.com Northeast Ohio President: Bobby Thompson Kish Heating and Cooling 440-392-0900 bobbyt@kishheating.com Chapter Manager: Tim Volpone 440-969-1141 neoims@neoims.com

Why Should We Belong To An Association y. We Join us toda at have a place r you. the table fo

as·so·ci·a·tion noun 1. (often in names) a group of people organized for a joint purpose.

PLUMBING-HEATING-COOLING CONTRACTORS

he readership of this magazine consists of several hundred members of the Plumbing-Heating-Cooling Contractors of Ohio and the Air Conditioning Contractors of Ohio, Industry Partners and Associates from across the state and over 6,000 licensed Contractors in Ohio. This means the majority of our readership does not belong to either association. With over 6,000 licensed contractors in Ohio, it begs the question, why doesn’t everyone belong to ACCO or PHCC? When speaking to potential members about joining either association, we are asked one question, every time. How much does it cost to belong? We’ll answer the question with a question, what will it cost you if you DON’T belong? Within PHCC, I am a member of the Association Executives Council, and the cost of dues has never had a bearing on my membership. I consider it a contribution to my industry, and an insurance policy; should I or a new executive need the resources provided, they are available. When I was new to PHCC, I needed experts that I could turn to. They are my friends - and the relationships I’ve formed over the last seven years are priceless. I can’t assign a monetary value to this, however, the dues paid keep the organization in business, and provide events for me to attend, speakers for me to learn from and keep ‘the table laden’ to which I return again and again. You are invited to the ACCO/PHCC table. At our table is a wealth of information, at the local, state and national level. There are a number of ‘courses’ for you to choose from, but the most important opportunity is joining ‘your people’ at the table. To ask questions and get answers from those who have been in business longer, addressed specific challenges so you don’t have repeat them, or learn from the innovators. One of my particular joys is to watch current members look out for one another… referring work to each other, helping each other out in times of want or need, sharing resources and being there for each other…in good times and bad. Have you been in business a long time? This is your opportunity to join a group and share your wisdom, give of your

experience, and establish a legacy. When your career is over, the money you’ve accumulated will be nice, but it won’t have the impact of the relationships you’ve had, or leaving a legacy with Pump Switch “That the young contractors comingSump up behind you. Remember, which we do for ourselves dies with us, what we do for others’ lives forever.”

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LevelGuardProducts.com/sump/ Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

ACCO Membership opportunities that AVE YOU MONEY ACCO has a number of cost-saving programs, available only to ACCO members, which can make a remarkable difference in your bottom line and help you maintain your competitive edge – on business services you use every day.

comprehensive background screening services. Members receive accurate information, quick turnaround, real customer service, easy-to-use delivery systems and competitive pricing. Mike Brown / mikeb@amerisearchbga.com / 800-569-6133

License Bond Program the ACCO Bond Program allows members to purchase HVACR, plumbing, sewer and water bonds at a discounted cost for all municipalities in which they work. Our program is underwritten by Federated Insurance with the guidance and support of ACCO. ACCO / mary@accohio.org / 800-353-2226

Sutton Leasing is a national fleet leasing company that handles all makes and models, imports and domestic, and is recognized by all manufacturers for all dealer incentives and rebates. ACCO members receive unmatched vehicle pricing through volume discounts, any make or model, competitive interest rates, flexible funding options and credit approval and disposal services to maximize resale value of ownership. Mark Francis / mfrancis@suttonleasing.com / 954-481-8750

Speedway Fuel Program is a benefit that any ACCO member can use. ACCO members can save up to 5 cents per gallon of gas. Don’t worry if you have 1 or 2 trucks - your discount is based on the monthly consumption of all ACCO members. John Kennedy / jmkennedy@speedway.com / 330-961-7022 CareWorksComp Workers Comp Group Rating Program Group rating enables ACCO members to receive discounts on workers comp by pooling their individual experiences with the experience of other employers in the group (Available to contractors and associates of any size). Shane Castle / shane.castle@CareWorksComp.com / 800-8373200, ext. 51575 WorldPay credit card processing could save members up to 40% in savings for processing. After an initial review, Perry Pokrandt will recommend the program that best fits your needs. WorldPay will help you lower your costs and generate more revenue. Perry Pokrandt / Perry.Pokrandt@WorldPay.us / 715-272-1246 Weekly Safety Lessons ACCO will help you implement a quality safety program for your company and your employees. ACCO’s Safety Lessons provide pertinent information and topics for your safety meetings. Members can sign up for ACCO’s Safety Lessons by visiting accohio.org (All ACCO Safety Lessons are complimentary). National Purchasing Partners ACCO has partnered with NPP to receive discount pricing on several products and services. NPP negotiates the rates, and makes them available to construction companies throughout the country. This program is entirely free, and there is no obligation to purchase. To access the savings, register at www.mynpp.com Amerisearch Background Check ACCO has partnered with Amerisearch Background Alliance to provide you with secure and 30

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

Office Depot members get exclusive 5% off program pricing, 15-30% off ink, copy paper & toner. Program discounts apply to orders placed online, by phone, by fax, or in any Office Depot retail store. Jeremy Lewis / jlewis@nationalcommercegroup.com / 313-5960466 Central Messaging Members get 10% off base answering service rates. We’re proud to be working with Central Messaging, a 24-hour/7 day a week answering service with over 20 years of experience. All operators are extremely professional, courteous and well trained. TJ Levin / tj@centralmessaging.net / 866-409-8561 NCS Plus is an accounts receivable management firm, working to recover slow and delinquent accounts and bad checks for your business. Annual software maintenance fee is waived for ACCO members, special desk to handle issues for rapid resolution and each member may purchase a service program with less “up front” commitment. Rick VonderBrink / rvonderbrink@ncsplus.com / 513-314-2000 ACCO Forum Network is an organized group of contractors that meet to share best practices and ideas. Forum members have one common objective – help improve each other’s business. Members do not compete in the same geographic market, which allows for full disclosure in a confidential, trusting setting. Members of each group meet on a regular basis to review company policies and procedures, technology, safety, education and training, advertising, customer input, operations and other topics of interest. Rocco Fana, Jr. / rocco@accohio.org / 800-353-2226

Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

PHCC Membership opportunities that AVE YOU MONEY PHCC Ohio has a number of cost-saving programs, available only to PHCC members, which can make a remarkable difference in your bottom line and help you maintain your competitive edge on business services you use every day. PHCC Legal Services Plan PHCC members can discuss and identify legal problems and resolve general questions and concerns quickly through convenient access to specialized and qualified legal counsel (Members receive one (1) consultation per month by phone or one (1) office conference at no charge). Dunlevey, Mahan & Furry / rtd@dmfdayton.com / 937-223-6003 Speedway Fuel Program PHCC works with Speedway to provide our members higher fuel rebates than you could earn on your own. Depending upon the size of your fleet, you could save thousands each year plus 15% off any Valvoline Instant Oil Change service. John Kennedy / jmkennedy@speedway.com / 330-961-7022 CareWorksComp group rating enables PHCC members to receive as much money as possible from the BWC maximum discount to a smaller percentage for companies with claims. Members receive discounts by pooling their individual experiences with the experience of other employers in the PHCC group (Available to contractors and associates of any size). Shane Castle / shane.castle@careworkscomp.com / 614-9178641 National Purchasing Partners since 2007 thousands of PHC contractors have partnered with NPP to receive discount pricing on several products and services. NPP negotiates the rates, and makes them available to construction companies throughout the country. This program is entirely free, and there is no obligation to purchase. To access the savings, register at www.mynpp.com Sutton Leasing is a national fleet leasing company that handles all makes and models, imports and domestic, and is recognized by all manufacturers for all dealer incentives and rebates. PHCC members receive unmatched vehicle pricing through volume discounts, any make or model, competitive interest rates, flexible funding options and credit approval and disposal services to maximize resale value of ownership. Mark Francis / mfrancis@suttonleasing.com / 954-481-8750 Federated Insurance offers insurance protection products and services to meet virtually all the business and personal insurance needs of business owners including: Property, Auto, Liability, 32

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

PLUMBING-HEATING-COOLING CONTRACTORS

Umbrella, Group health, Life, Disability income, and Annuities, Risk management services, Annual Client Review program, Claims services and Business succession and estate planning (Not all programs available in Ohio) Scott Cloutier (South of I-70) 513-939-5284 / Rich Katsaras (North of I-70) 330-314-3964 Office Depot members get exclusive 5% off program pricing; 15-30% off ink, copy paper, toner; Program discounts apply to orders placed online, by phone, by fax, or in any Office Depot retail store. Jeremy Lewis / jlewis@nationalcommercegroup.com / 313-5960466 Central Messaging members get 10% off base answering service rates. PHCC is proud to be working with Central Messaging, a 24-hour/7 day a week answering service with over 20 years of experience. All operators are extremely professional, courteous and well trained. TJ Levine / tj@centralmessaging.net / 866-409-8561 Weekly Safety Lessons PHCC is here to help you develop and implement a quality safety program for your company and your employees. Members can sign up for PHCC’s Safety Lessons by visiting phccohio.org (All PHCC Safety Lessons are complimentary). PHCC License Bond Program is underwritten by Federated Insurance with the guidance and support of PHCC. Members are able to purchase plumbing, HVAC, sewer and water bonds at a discounted cost for all municipalities in which they work. All PHCC members who qualify may participate even if they do not carry Federated Insurance. PHCC / debbie@phccohio.org / 800-686-7422 IC System is one of the largest receivables management companies in the U.S. They meet PHCC members’ needs through a variety of resources and innovative technologies and can provide tailor-made solutions. AssociationRelations@icsystem.com / 800-379-6520 WorldPay credit card processing and merchant services could save PHCC members 5%-40% on processing fees. After an initial review, Perry Pokrandt will recommend a program that best fits your needs. Perry and WorldPay will help you lower your costs and generate more revenue. Perry Pokrandt / Perry.Pokrandt@WorldPay.us / 715-272-1246

Volume 2015, Issue 3 • OHIO PHC CONTRACTOR

ACCO/PHCC of Ohio

8226 Stoney Brook Drive Chagrin Falls, OH 44023 800-686-PHCC/ 800-353-ACCO Fax: 216-393-0095 www.phccohio.org / www.accohio.org

ACCO 2015 - 2016 LEADERSHIP PRESIDENT Brian Stack Stack Heating and Cooling 440-937-9134 1431 Lear Industrial Pkwy Avon, OH 44011 brian@stackheating.com

PRESIDENT-ELECT Kris Guzik Energy Mgmt Specialists 216-676-9045 15800 Industrial Pkwy Cleveland, OH 44135 kris@energyman.com

VICE PRESIDENT Josh Hauser Hauser Heating & A/C 513-777-7979 9114 Columbus Cincinnati Rd West Chester, OH 45069 joshhauser@hauserair.com

TREASURER Jeff Reed Custom Air 614-552-4822 935 Claycraft Rd Gahanna, OH 43230 jreed@customairco.com

2015-2016 APPOINTEE Frank Alexander Aire-Flo Corp 2587 N. High St Columbus, OH 43202 weescot@aire-flo.com / 614-267-5401

Mike Aerni Conserv-Air 4181 Rocky River Dr Cleveland, OH 44135 mike@conserv-air.com / 216-889-8800

2015-2016 APPOINTEE Mark Swepston Atlas Butler 4849 Evanswood Dr Columbus, OH 43229 MSwepston@AtlasButler.com 614-294-8600 CENTRAL OHIO Steve Alexander Aire-Flo Corp 2587 N. High St, Columbus, OH 43202 steve@aire-flo.com / 614-267-5401 Deborah Ratcliff Ratcliff’s Heat & Air PO Box 429, Hebron, OH 43025 dratcliff@columbus.rr.com 614-207-4212 CINCINNATI Joe Gertz Willis Heating & Air Conditioning 756 Cincinnati Batavia Pike Cincinnati, OH 45245 joe.gertz@resservices.com 513-752-2512

DAYTON Paul Broerman Choice Comfort Services 150 N Dixie Dr, Vandalia, OH 45377 paul@choicecomfort.com / 937-898-5252 Tom Tanner Tanner Heating & A/C 2238 E River Rd, Dayton, OH 45439 ttanner@tannerhvac.com / 937-299-2500 NORTHEAST OHIO Bobby Thompson Kish Heating & Cooling 2098 N Ridge Rd Painesville, OH 44077 bobbyt@kishheating.com / 440-392-0900 AKRON/CANTON Bruce Beckwith Beckwith Heating & Cooling 535 Wellington Ave, Akron, OH 44305 bruce@beckwithheatcool.com 330-923-1333

CLEVELAND Don Van Horn BTU Comfort Solutions 10237 Berea Rd, Unit L Cleveland, OH 44102 dvanhorn1@btucomfortsolutions.com 440-398-9415

OHIO PHC CONTRACTOR • Volume 2015, Issue 3

PLUMBING-HEATING-COOLING CONTRACTORS

PHCC 2015 - 2016 LEADERSHIP PRESIDENT Ronald Schmitt Joe Schmitt & Sons Plbg & Htg 937-836-3086 Fax: 937-832-1827 500 Atla Ave; PO Box 237 Englewood, OH 45322 schmitt.ronald@gmail.com

VICE PRESIDENT Dave Wolfe Wat-Kem Mechanical 937-573-3072 2755 S County Rd, 25A Troy, OH 45373 dwolfe@watkem.com

PRESIDENT-ELECT Brian Nieman Nieman Plumbing, Inc. 513-851-5588 Fax: 513-851-9104 2030 Stapleton Ct Cincinnati, OH 45240 brian@niemanplumbing.com

TREASURER Jim Haberek Haberek Plumbing & Heating 216-433-7774 Fax: 216-433-7776 5180 W 164 St Brookpark, OH 44142 office@haberek.com

PHCC DAYTON Dave Wolfe Wat-Kem Mechanical, Inc.

EASTERN OHIO PHCC Greg Eisenhart Sanford Plbg & Supply

CINCINNATI MASTER PLUMBERS ASSN. Jeff Heger NIXCO Plumbing, Inc. 4281 U.S. 42, Mason, OH 45040 513-398-5907 jeff@nixcoplumbing.com

PAST PRESIDENTS ADVISORY COMMITTEE Bruce Stebbins Stebbins Plumbing & Heating 621 E. Dixie Dr West Carrolton, OH 45449 937-859-4534 stebplumb@gmail.com Greg Eisenhart Sanford Plbg & Supply 1725 Pennsylvania Ave East Liverpool, OH 43920 330-386-5191 plumber@spii.net

PHCC CENTRAL OHIO MASTER PLUMBERS Rodger Sweitzer Baumann Plumbing 22 Westerville Square Westerville, OH 43081 614-888-2411 baumannplumbing@ameritech.net NORTHEAST OHIO MASTER PHCC Paul Episcopo VIP Plumbing 20600 Miles Pkwy Warrensville Hts, OH 44128 216-581-5730 paul@vipplumbing.com AKRON/CANTON PHCC Rick Seifert D & A Plumbing & Heating PO Box 1017 Uniontown, OH 44685 330-499-8733 ricks@crowngroupohio.com

ACCO/PHCC OHIO MANAGEMENT TEAM Rocco Fana, Executive Director Debbie Tittl, Executive Assistant Mary Williams, Executive Assistant

Rob Fetz Fetz Plumbing-Heating & A/C PO Box 516, Urbana, OH 43078 937-652-1136 rfetz@ctcn.net PHCC NATIONAL ZONE 1 DIRECTOR Jonathon Moyer Cocalico Plbg & Htg 27 N 4th St / Denver, PA 17517 717-336-3454 jmoyer@cocalicoph.com Represents: OH, PA and WV

NAECA Compliant 30, 40, and 50-Gallon Residential Gas Water Heaters Available in Pre-NAECA Diameters!

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same footprint as our pre-NAECA models. So now, when you’re replacing a water heater in a tight space, you’ll have the right size water heater with no need to relocate or repipe the installation. And don’t forget, these models still offer some of the finest features in the industry including The ICON System™ Intelligent Gas Control, the Hydrojet® Total Performance System, the Defender Safety System®, and our exclusive Vitraglas® tank lining.

Committed to American Manufacturing, Wholesale Distribution, and Professional Installation. www.bradfordwhite.com Volume 2015, Issue 3 • OHIO PHC CONTRACTOR