Ohio PHC Contractor, 2016 Issue #1 by Blue Water Publishers, LLC

CONTRACTOR

PHC

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

Volume 2016 Issue 1

2016 - 2017 PHCC OHIO OFFICERS

(L. to R.) Ron Schmitt, Treasurer; Rodger Sweitzer, Vice President; Dave Wolfe, President-Elect; Brian Nieman, President

2016 - 2017 ACCO OFFICERS

(L. to R.) Kris Guzik, President; Josh Hauser, President-Elect; Brian Stack, Treasurer (not pictured: Bobby Thompson, Vice President)

INDUSTRY PARTNERS:

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

CONTRACTOR

PHC CHP

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

PLUMBING-HEATING-COOLING CONTRACTORS

8226 Stoney Brook Drive Chagrin Falls, OH 44023 800-686-PHCC/ 800-353-ACCO Fax: 216-393-0095 www.phccohio.org / www.accohio.org

Ohio PHC Contractor is the official publication of the Air Conditioning Contractors of Ohio and the Plumbing-Heating-Cooling Contractors of Ohio

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

ACCO MISSION Our Mission is to identify, develop, promote and provide business resources and tools that will give our members a competitive advantage in the HVACR industry.

Advertisers Index

Volume 2016 Issue 1

Bradford White

Champion Pump

FastEst, Inc.

Federated Insurance

Ferguson 13

A Message From PHCC Ohio President, Brian Nieman

Keeping Score: Rule of Thumb

Converting Phone Calls Into More Sales

17-20

2016 ACCO/PHCC Ohio PAC

BWC Update

ACCO 2015-2016 Annual Report

PHCC Ohio 2015-2016 Annual Report

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2016 ACCO/PHCC Ohio Convention & Expo Highlights

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ACCO & PHCC Ohio 2016-2017 Officers & Directors

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Ohio PHC Contractor is a news magazine produced by ACCO and PHCC Ohio. Articles published in this magazine are the views and opinions of the writers and do not necessarily reflect those of the Air Conditioning Contractors of Ohio, the Plumbing-Heating-Cooling Contractors of Ohio or the publisher, and should not be construed as an endorsement. Plumbing-HeatingCooling Contractors of Ohio reserves the right in its sole discretion to reject advertising that does not meet its qualiﬁcations or which may detract from its business, professional or ethical standards. News items or articles from ACCO and PHCC members will be considered for publication. For information on advertising, contact: Jim Aitkins, Blue Water Publishers, LLC phone: 360.805.6474 • fax: 360.805.6475 jima@bluewaterpublishers.com The publisher cannot assume responsibility for claims made by advertisers, content provided by the editor, or for the opinions expressed by contributing authors.

A Message From ACCO President, Kris Guzik

Liberty Pumps

Robertson Heating Supply

Legally Speaking: How Do Your Attorneys Measure Up?

R. L. Deppmann

CONTENTS 10

Kolbi Pipe Markers Metropolitan Industries

PHCC MISSION PHCC Ohio is committed to the continuous improvement of our industry and society’s quality of life through ongoing education, training and political action.

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

The exclusive benefits from the Industry Partner Program provide recognition to contractors, as well as the public, as a leader in the PHC and HVACR Industry. Income from the Partnership Program makes it possible to improve the overall financial stability of PHCC and ACCO while supporting companies receive unique advertising and promotional opportunities.

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Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

ACCO President, Kris Guzik

t was with great honor to accept the position of President of the Air Conditioning Contractors of Ohio on March 4, 2016. I am looking forward to a prosperous year for the organization and all our member contractors. As the second woman to hold this position, I also want to promote this industry as a place where women can have an impact and great job opportunities.

16”. We will be promoting the benefits of ACCO and membership. ACCO offers many opportunities for saving money including the Speedway fuel program, workers compensation, bonds, credit card processing fees, etc. and there are numerous educational opportunities, including our annual convention. However, the greatest benefit of membership is the friendships you make along the way. These friendships assist you in running a stronger, healthier business for the benefit of the industry, the community and especially your employees.

2015 was a year of change. The de-affiliation of ACCA gave birth to the Air Conditioning Contractors of Ohio. It also led to the transformation of six local chapters to become stronger, independent organizations ready to serve their members. There may have been some confusion at first, but I believe that all three levels of membership have benefited. We have the freedom and autonomy to tailor our organizations to meet the needs of our members. ACCA national has already seen growth in their membership.

If you are currently not a member of ACCO, I encourage you to take a closer look at our organization. Membership opportunities and an application can be found at the back of this magazine. If you think you would like to start smaller with one of the local associations, contact information including the local president’s name can also be found later on in this magazine.

I believe that here in Ohio we are poised to grow as well. ACCO will soon be launching a membership drive. Our goal will be “16 in

I look forward to helping guide ACCO this coming year along with the executive team of Josh Hauser, Bobby Thompson and Brian Stack. If you have any questions or concerns, please feel free to contact me. Let’s all flourish in 2016.

PHCC Ohio President, Brian Nieman PLUMBING-HEATING-COOLING CONTRACTORS

ow fast a few years goes by! It seems like yesterday but really 3 years ago, I was telling Rocco I was looking for someone to replace me as Zone Trustee. After I told him this, I knew what would be coming; a few days later, Greg Faustina was calling me about getting into a leadership role with the state board. Well that time has come and I am honored to serve as your president for the next year.

need to congratulate and thank Drew Nieman, the man who is responsible for everything I know in this industry as Contractor of the Year. As for the upcoming year, hopefully we can keep growing membership, introduce the residential license bill and continue the hard work of previous boards. Membership is the key to our success! I would like to ask each chapter to try and recruit 5 new members as Ron did last year.

I would like to thank Ron Schmitt and the entire board for the great work they put in last year. I also want to thank everyone who attended the convention at Great Wolf Lodge last month. A special thanks to my co-chair Kris Guzik, Rocco, Mary, Debbie, Joyce and the rest of the convention committee for their hard work. Once again we sold out all the booths; so a special thank you to the vendors and sponsors.

One aspect as a member that gets overlooked in my eyes is networking! My father told me all about the friendships he formed at the CMPA with other contractors. I never realized this until my involvement the past eight years with the state board. Since then, I have gained some friends from around the state that I will forever look forward to seeing them at meetings, conventions and other events. So next time when you are at a local meeting, hang around, talk to some people and get involved; I highly doubt at the end of the day you will regret it.

Congratulations to this year’s award winners: Bret Specht, Manufacturer Rep of the Year; Ron Zins, Service Contractor of the Year and Steve Hall from Carr Supply, Supplier of the Year. I also

Have a great spring everyone and if I can do anything at all for you feel free to reach out to me.

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

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Keeping Score>>>

Michael Bohinc. CPA

Rule of Thumb

recent discussion on an industry message board regarding proper pricing strategies caught my attention. That’s the impetus for this issue’s column. Let me state right up front that this is NOT a discussion on prices to charge for your services. (That’s illegal!) This is about the process of properly calculating a proper selling price based on your costs. The essence of the post that irked me was that a contractor was asking his advisor about where to set his margin on his pricing. The “advisor” suggested the best way to build pricing is to take the average technician wage and multiply it by a factor (number) to come up with a labor price. Then take cost of parts and multiply by another factor to come up with a parts price. Then add the two prices together to determine the selling price for the job. The contractor asked others on the message board their thoughts about the advice and the numbers the advisor gave. There were a number of responses to the contractor’s post. However, the contractor did not share any additional details of the situation in further posts. My issue is the numbers that the advisor threw out (told the contractor to use). He didn’t explain why to use those figures or how they were calculated. He just said “Here. Use these.” While thumbs are important to the proper functioning of our hands, rules of thumb can be dangerous when it comes to calculating prices for your services! By definition, a rule of thumb is a general or approximate principle or, procedure based on experience or practice, as opposed to a specific, scientific calculation. Too many times I’ve seen and heard contractors quoting or using “rule of thumb” figures as fact or a true financial formula. My concern is that contractors are treating these rules as fact and are not using any appropriate financial formulas in their calculations. That can have devastating financial consequences. A rule of thumb can be a guideline but it doesn’t mean it’s the gospel.

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

Analogy - A rule of thumb may get you on the dartboard but it won’t necessarily get you anywhere near the bullseye! The other issue on the discussion board topic that set me off was people using the terms “markup” and “margin” interchangeably in an incorrect manner. This issue is one of the root causes of the pathetic profit margins the plumbing-heating-cooling-electrical industry has historically earned! I’ve covered this topic many times in this column as well as in seminars across North America over the last 20 years. My dear friend and mentor, Frank Blau, Jr., has been prescribing “medication” for this illness since the mid1980s! Unfortunately, way too many contractors are still financially sick because they’re not taking the medicine. Let’s review the definition of each term and basic characteristics of each. Mark-up – An amount (or percentage) added to the cost of a product or service to determine the selling price of that product or service. Basic characteristics – It is based on cost and calculated by multiplying the total cost by a percentage. Margin – An amount (or percentage) of the selling price of a product or service that is above (in addition to) the total costs of the product or service. Basic characteristics – It is based on the selling price and calculated by dividing the total cost by a percentage. One of the reasons I think many contractors have continued to calculate their profit percentages incorrectly is due to their comfort level. My experience shows that most contractors would rather add than subtract and they’d rather multiply than divide when it comes to math. Adding and multiplying seem easier than subtracting and dividing. The multiplying vs. dividing issue is the mark-up vs. margin issue. Mark-

up is affiliated with multiplying and margin is affiliated with dividing. An example should clarify the difference and the ongoing issue. Example: Total job costs of $1,000. You want to make 10% profit on the job. What should the selling price of the job be to achieve that profit margin? The popular answer to this question is $1,100. Notice I said popular not correct. The correct answer is $1,111. Why the discrepancy? Let’s take a look…it’s the crux of the problem. $1,000 job costs X 10% = $100 “profit” (P). $1,000 job costs + $100 “profit” = $1,100 selling price (SP).

when calculating your selling prices. Until next time… Michael A. Bohinc is a certified public accountant in Cleveland, OH. He is an instructor for the National PHCC Educational Foundation. He is also an Advisor for the Service Nation Alliance – Plumbing Group. Michael is a recipient of the Servant Leader Award. The award, rarely presented, recognizes outstanding individuals who lead through service to their industry and the people in their industry. He is the youngest to ever receive this honor. He has 27 years’ experience working on business management issues in the plumbing-heating-cooling industry. He can be reached at: 440/ 708-2583, e-mail mbohinc@ keepingscorecpa.com.

As we learned in high school, all math formulas can be proven. Let’s prove our above calculation. $100 Profit ÷ $1,100 SP = 9.09 %. Wait, our profit goal was 10%. What happened? What happened was the mark-up method was used incorrectly and, correspondingly, gave us an incorrect answer. Let’s now use the margin method to correctly calculate the proper selling price. $1,000 job costs ÷ 90% = $1,111 (rounded off) SP Where did the 90% come from? We’re trying to determine the selling price for the job. The selling price is 100%. We want a 10% profit. 100% (Selling Price) – 10% (Profit) = 90% (Job Costs). Expressed as a formula (remember high school algebra and solving for “x”?), it’s: SP = $1,000 + .10 SP (i.e. profit) SP - .10 SP = $1,000 .90 SP = $1,000 .90 SP ÷ .90 = $1,000 ÷ .90 SP = $1,111 Now, like in the prior calculation, let’s prove our answer. $1,111 SP - $1,000 Job Costs = $111 Profit. $111 Profit ÷ $1,111 Selling Price = 10% profit. That is the profit percentage we wanted to make on the job so we’ve proven this is the correct selling price. What’s the big deal? It’s only a difference of $11. What if the amount was $10,000, $100,000 or $1,000,000? That difference would be $1,111, $11,111 or $111,111! I don’t know about you but, to me, that is a big deal! Plus, whose pocket does that shortfall come out of? Yours. Don’t sell yourself, your family or your employees short! Use the correct method to calculate your selling prices; use the margin method! Let’s stick to facts and proper math calculations Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

Legally Speaking>>>

Bob Dunlevey Dunlevey, Mahan & Furry

HOW DO YOUR ATTORNEYS MEASURE UP?

oday, whether we are clients, patients or customers, we want value and quality when we buy services and products. You should expect no less from your advisors. Along with these expectations, however, exists an obligation on the part of the client to effectively communicate with counsel, establish realistic goals at the outset of engagements and cooperate fully. Most of the more progressive law firms are highly receptive to this process of understanding and efficiently accommodating client requests and needs because they subscribe to “total quality management” programs similar to those utilized by many businesses. Most such firms have specialists assigned to certain areas of the law and clients now utilize a variety of firms to perform their legal work based upon the nature of the engagement.

•

Clear, concise and timely written communications

•

Prompt return of telephone calls, faxes and e-mails

•

Good listening techniques

•

A receptiveness to adopting your concepts and wishes if the legal principles will permit it

•

Conferences at your facility and other locations for your convenience

•

Sophisticated and knowledgeable office support staff with whom you can effectively interact

•

Law firm operations which are conducted in a cost efficient manner

•

Periodic news bulletins and seminars to keep you up to date on current developments

Here are some of the major things you should expect and demand:

•

Engagement letters explaining the representation and anticipated expenses

•

Fair pricing for services rendered based upon complexities of the matter, the skill and experience required and the response times established

•

High ethical standards

•

A sound legal reputation in your business community and industry

•

Competence, experience and specialization in the area of the law to be addressed

Itemized fee statements presented timely showing hours worked and expenses incurred

•

A commitment to take all reasonable efforts to zealously represent your best interests

Willingness to consider alternative billing methods such as flat rate project cost

•

Accessibility of counsel and the firm’s staff at all reasonable times

State of art computer, communications and information systems

•

File information retention at no expense to you for a period of no less than 6 years

•

terms

•

Confidentiality and written information security protections

•

Knowledge of your industry and your business

•

Understanding of your needs, expectations and cost considerations

•

Practical solutions to complex problems

•

A willingness to explore settlement when the circumstances demand it

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

Expect no less from your advisors and be willing to convey your expectations candidly. How do your advisors measure up? ROBERT T. DUNLEVEY OSBA Board Certified Labor & Employment Law Specialist DUNLEVEY, MAHAN & FURRY A Legal Professional Association www.dmfdayton.com

Please make it home safe today. We believe you deserve more than just insurance. You deserve valuable risk management tools—like the “What is Important to You” distracted driving prevention program—designed to help you and your employees make it home safe today. Federated provides clients with access to services offered through wholly independent third parties. Neither Federated nor its employees provide legal advice.

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Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

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Converting

PHONE CALLS into MORE SALES

By Steve Coscia

he behaviors that enable service professionals to be more persuasive begin with self-confidence in your knowledge of company’s services, value deliverables, policies and procedures. It is this self-confidence that makes a person more comfortable in building a relationship. When you are confident and comfortable - you’re also much more likable. Service companies who seek to convert caller inquiries into more business must focus on being more relational and less transactional. The pyramid (at right) sets up a layered and prioritized structure by which we can illustrate and better understand the behaviors that make a service professional more persuasive. Let’s begin with a service professional’s willingness to PREPARE. An unprepared service professional is winging it and hoping for the best. You have probably learned, as I have, that hope is not a good sales strategy. And winging it results in unpredictable outcomes some of which can make things worse.

It is during this empathy phase that a service professional should use what they heard, qualified and understood to share various options for how a customer can do business with us. It’s like giving a customer numerous ways to say “YES”. People like variety, they like selecting items from a menu. A service professional leverages persuasion to his or her advantage when customers get to select the option that works best for them. A customer with whom we have built trust must be asked a question that is well-timed and asked in the correct manner. A service professional’s ability to ASK this question is the pivot point and the apex of this pyramid.

As we continue with our behavioral pyramid, we see that among the communication skill behaviors that make a service professional more persuasive, it is our ability to LISTEN that builds rapport.

When we prepare, listen and convey empathy, then the answer to the question we ask will more likely be a positive one.

And listening to someone else is so much more than just hearing the message. Real listening involves three key behaviors: (1) that we hear the details, (2) that we qualify, by asking questions to verify and (3) that we understand the message.

The question we ask doesn’t have to be any more complicated than, “Which option works best for you?” or perhaps we might ask “When would you like to schedule this service?” or another way to ask is: “Among the solutions that we discussed, is there a one that stands out?”

Real listening takes lots of energy to stay on track and minimize mind drift. The most persuasive service professionals understand that their role is to dominate the listening.

After you ask the question, stop talking.

Our preparation and energetic listening enables us to show that we understand and can thereby convey EMPATHY. The empathetic message that customers relate to best is genuine, sincere and based on the customer’s word usage and terminology. The purpose of the energetic listening referred to earlier, is to capture what the customer says and how the customer says it. When 12

customers hear their own words conveyed in an empathetic manner, then this influences the customer to trust you to be their service provider.

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

The next person who speaks must be the customer. And this is where being comfortable in your own skin is a key asset. Here’s why: after asking the question, there may be an awkward few seconds of silence. That’s OK - let it happen. A persuasive service professional understands that there is a process in helping our customer to make a choice. And that is exactly what our role is – we help by being prepared, listening intently, being empathetic and asking the correct questions.

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Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

2016 ACCO/PHCC Ohio PAC Air Conditioning Contractors of Ohio Plumbing-Heating-Cooling Contractors of Ohio

PLUMBING-HEATING-COOLING CONTRACTORS

Thank You

Mike Aerni Frank Alexander Bruce Beckwith George Brockman Paul Broerman PHCC Dayton PHCC Akron/Canton Al DiLauro Paul Episcopo Rob Fetz Joe Gertz Roger Gundlach Kris Guzik Jim Haberek Doug McIntire

Ohio PAC 892 is your Political Action Committee. ACCO and PHCC Ohio members unite to support the best qualified, pro-business candidates at the state level. Changes in state law or regulations could be detrimental to your business and bottom line. Your contribution to the PAC is an investment in the future of our industry and one of the most affordable options for political involvement.

OHIO PHC CONTRACTOR â&#x20AC;˘ Volume 2016, Issue 1

Steve Jerome Brian Nieman PHCC Northeast Ohio Deborah Ratcliff Jeff Reed Ed Reid Rick Seifert Brian Stack Bruce Stebbins Mark Swepston Rodger Sweitzer Tom Tanner Bobby Thompson Don Van Horn

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Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

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OHIO PHC CONTRACTOR • Volume 2016, Issue 1

ACCO Annual Report 2015-2016

Advocacy | Education | Information | Success

On July 1, 2015, ACCA Ohio became the Air Conditioning Contractors of Ohio (ACCO). ACCA, at the National level, made the business decision to “dis-affiliate” all local and state chapters from ACCA. What did that mean for members in Ohio? It meant that your company was not required to be a member of all three levels in order to participate in ACCO. As a member of the Air Conditioning Contractors of Ohio, you have access to all the features of membership. Now more than ever, businesses are looking for opportunities to cut costs and reduce expenses and ACCO offers several programs available only at the state specifically designed to do just that. Many of our programs are discounted or enhanced for ACCO members only, and they provide revenue back to the association. The benefit of being a member is not just utilizing the numerous products and services we offer, which save you money. You are also underwriting the crucial work we do in Columbus and around the state to ensure favorable laws and regulations for your business and all aspects of our industry. Your membership dues also supports professional development for emerging professionals, consumer outreach, industry promotion, and much more. Starting in January, ACCO changed the membership billing process as well. Previously you received one invoice for your local, state and national membership on an anniversary system. Recently, and over the last few months, ACCO sent membership invoices directly from the state (membership year is now Jan 1, 2016 - Dec 31, 2016). The ACCO Officers and Board of Directors looks forward to continuing to provide quality services and programs and welcomes your input as the association continues moving through the transition process. Soaring to New Heights! 2016 Ohio Convention & Expo / March 2-4 / Great Wolf Lodge The place to recharge, network and collect information with your business in mind. Enjoy the EXPO that includes 90 exhibits to help you solve your toughest business challenges. This year’s convention will exceed your educational and networking needs. Make sure to share ideas and most important…have fun!

ADVOCACY This is probably one of the most important benefits you may never even know is taking place. ACCO is constantly reviewing, attending and submitting requests, recommendations and legal opinions to ensure the most advantageous climate and policies for our members. We’re working for you by interacting with state elected officials and government agencies daily, as well as keeping ahead of issues that will affect you. Residential Contractor Licensing Last year, our legislative agents, Palmer McNeal & Kitty Zwissler, along with ACCO met with potential sponsor Sen. John Eklund and other interested parties several times to discuss our residential licensing legislation. Discussions also continued with the Governor’s legislative staff, Dept. of Commerce, key house and senate legislative staff and OCILB personnel to work on the draft legislation. Late in the year, ACCO and PHCC held a joint meeting in December to discuss grandfathering and proposed language that would exempt (new residential construction) independent sub-contractors from being licensed. After further feedback and review, both the ACCO and PHCC Ohio Boards of Directors recommend moving forward with the bill as is, have it introduced and follow the proceedings. Stay Tuned for more updates and details. Ohio Specialty Contractors PAC is the political action committee for your association. It provides financial support to elected officials who understand and support the issues of the HVACR/PHC industries. Your PAC ensures the voices of our members are heard on all industry related issues. ACCO/PHCC Members raise another $8,072! The Specialty Contractors Coalition would like to thank all ACCO and PHCC members who gave generously to the Ohio PAC in 2015. New Director of Commerce ACCO had the chance to sit down with the new Director of Commerce and staff to offer the industry’s expertise on licensing, code development and other topics important to our industry. Monitored Legislation Throughout the year, ACCO tracked and monitored numerous items receiving attention by the legislature. Some of these included HB 64 (Biennium Budget), Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

HB 77 (Contractor Registration), SB 249 (Commercial Roofing Contractors License), HB 394 (Changes to Unemployment Compensation) and HB 472 (Renewable-Efficiency Energy Requirements). REGULATORY Residential Code ACCO attended the regular meetings, when held, of the Residential Construction Advisory Committee (RCAC) and provided input where needed. Board of Building Standards ACCO also attended and provided input at regular meetings of the Ohio Board of Building Standards. OCILB ACCO continued working with OCILB and attended regular meetings, provided input and gathered information helpful to licensed contractors in Ohio. OCILB provided helpful feedback for the residential contractor licensing bill. EDUCATION Special thanks to ACC Greater Cincinnati for their $275 contribution to the ACCO Scholarship Fund. Regional SkillsUSA Challenge ACCO provided a $1,000 scholarship to the overall regional challenge winner. The Regional SkillsUSA Challenge is hosted by Stark State College and ACCA Akron/Canton has sponsored the regional competition for high school students since 2002. MEMBERSHIP Current membership stands at 174 contractors, 14 associates and 20 branches. With the new change, membership continues to be a “work in progress.” Local associations and the state have been working directly with contractors to explain the changes and what they mean for Ohio. Benefit of the Month ACCO continued to promote the Benefit of the Month that included: Ohio Convention and Expo, Advocacy, ACCO Forum Network, Speedway Fuel Program, Education and Training, Business Services, License Bond Program, Workers Comp Group Program and Amerisearch. Do Business with a Member! Throughout the year ACCO encouraged our HVAC contractors to team up with our Associate members to do business together! By being a member of ACCO you share common interests in the HVACR industry. You will find that ACCO members working together make a strong alliance. “16 in 16” Membership Drive Coming Soon! Stay tuned for information on a year-long campaign that will help grow ACCO. IMAGE Bringing awareness of ACCO to the industry and consumers remained a priority. 22

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

New Logo…New Stickers With the change to ACCO, we have new stickers available for all current members and new members. Stop by the ACCO Booth at the Expo to get yours! I am ACCO is ACCO’s successful testimonial campaign. Throughout the year, ACCO members continued to submit (onesentence) reasons why they belong to ACCO (look for a copy on your seat). Why are you ACCO? Ohio Construction Conference hosted by the Builders Exchange and supported by ACCO, the Conference is a mix of industry leaders in commercial construction representing owners, facility managers, architects and engineers, contractors and subcontractors, and industry suppliers. COMMUNICATIONS Website Along with our new name and logo and changes from Google® we created a new website. The look, navigation and information is easy to access and find. Work continues on the site, so continue to visit as more content is added and updated. Ohio PHC Magazine Last year, the magazine officially became a joint effort between ACCO and PHCC. The magazine is published 4-times a year (at no cost to either association) and has a distribution of 6,000 plus. New features, including more HVAC content, continue to be added. Social Media ACCO continues to increase its presence on social media and currently has over 494 “likes” on Face Book and 44 members on our Friends of ACCO LinkedIn Group. Social media continues to be a valuable resource to provide updates and information, as well as have members interact with one another. Social networking links to remember… Facebook: http://www.facebook.com/accaohio LinkedIn: http://www.linkedin.com/groups/FriendsACCA-4528554 YouTube: http://www.youtube.com/accaohio STRATEGIC PLAN/GOALS The ACCO Board continued to monitor issues and trends to better serve the membership. Our original plan focused on three issues; Government Affairs, Membership and Education. The ACCO Board will schedule another planning session in the near future. INDUSTRY PARTNER PROGRAM The Industry Partner Program continues its success by giving a specific number of companies the opportunity to build name recognition and brand loyalty, reach new customers and sell their products, by providing a comprehensive, year-long period of advertising and marketing to ACCO contractor members. To date, Federated Insurance, CareWorks, CLEAResult, Habegger Corp and RE Michel are ACCO Industry Partners. Thank you for your continued support!

FINANCE ACCO monitored its programs, maintained membership numbers and worked to increase participants in our benefit programs. As most years, expenses increased slightly and there were several opportunities to increase revenue from membership, benefits and the industry partner program. Our budget was aggressive, but realistic and maintained the services to keep our industry affiliation strong. The executive committee kept a close watch over the year and make adjustments with Board approval. Preliminary Year End Review - December 31, 2015 and December 31, 2014 2015 2014 Income $123,281 $107,230 Expense

$127,625

$120,459

Income (loss) ($4,344) Before Federal Income Tax Fund Balance Beginning of Year $109,327 End of Year $104,983

($13,229)

$122,556 $109,327

Investments Current CD holdings stand at $89,554. The Executive Committee reviewed our investments on a regular basis and made necessary adjustments, with the approval of the Board of Directors. ACCO CALENDAR OF EVENTS ACCO Board Meetings May 24-25, 2016 / Hilton Easton August 2016 / Columbus November 2016 / Columbus February 2017 / Columbus 2017 ACCO/PHCC Ohio Convention and Expo March 29-31 / Embassy Suites, Cleveland

Volume 2016, Issue 1 â&#x20AC;˘ OHIO PHC CONTRACTOR

PLUMBING-HEATING-COOLING CONTRACTORS

PHCC Ohio Annual Report 2015-2016 Advocacy | Education | Information | Success PHCC Ohio is a membership organization of active plumbingheating-cooling contractors committed to the continuous improvement of our industry and society’s quality of life through ongoing education, training, and political action.

Soaring to New Heights! 2016 Ohio Convention & Expo March 2-4 / Great Wolf Lodge We’ve brought in all new speakers, tweaked the format again, and our EXPO, on Thursday (3-7pm), includes 90 exhibits to help you solve your toughest business challenges. This year’s convention will exceed your educational and networking needs. Make sure to share ideas and most important…have fun! Federated Insurance and PHCC Ohio Celebrate 30-Year Partnership! Since 1986, PHCC members have received access to industryspecific insurance programs, and a wide variety of risk management resources designed to help mitigate the day-to-day risks unique to their business. Federated Insurance and PHCC Ohio are proud of their relationship and both look forward to many more years of this beneficial affiliation. ADVOCACY This is probably one of the most important benefits you may never even know is taking place. PHCC Ohio is constantly reviewing, attending and submitting requests, recommendations and legal opinions to ensure the best business climate for our members. We work for you by interacting with state elected officials and government agencies on a daily basis to keep ahead of issues that will affect you and your business. Residential Contractor Licensing Last year, our legislative agents, Palmer McNeal and Kitty Zwissler, along with PHCC met with our potential sponsor Sen. John Eklund and other interested parties several times to discuss residential licensing legislation. Discussions also continued with the Governor’s legislative staff, Dept. of Commerce, key house and senate legislative staff and OCILB to work on the draft legislation. Late in the year, PHCC and ACCO held a joint meeting in December to discuss grandfathering and proposed language that would exempt (new residential construction) independent sub-contractors from being licensed. After further feedback 24

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

and review, both the ACCO and PHCC Ohio Boards of Directors recommended moving forward with the bill as is, have it introduced and follow the proceedings. Stay Tuned for more updates and details. Ohio Specialty Contractors PAC is the political action committee for ACCO and PHCC. Your PAC provides financial support to elected officials who understand and support the issues of the HVACR and PHC industries. Your PAC ensures our voice is heard on all industry related issues. ACCO and PHCC Members raise another $8,072! The Specialty Contractors Coalition would like to thank all PHCC and ACCO members who gave generously to the Ohio PAC in 2015. New Director of Commerce PHCC had the chance to meet with the new Director of Commerce and staff to offer the industry’s expertise on licensing, codes and other topics important to our industry. PHCC explained the importance of licensing, proper review and analysis of the plumbing code and its importance to our members. Onsite Septic Rules In May 2015 a representative from the Ohio Department of Health attended a PHCC Board meeting to help clear up misconceptions and answer any questions on the new rules. After that, PHCC continued working with the ODH and track issues that members had submitted. Monitored Legislation Throughout the year we monitored several bills from the legislature, including: HB 140 (Residential Construction Licensing); HB 77 (Contractor Registration); HB 64 (Operating Budget); SB 1 (Great Lakes-Harmful Algae) and SB 249 (Commercial Roofers Contracting License). REGULATORY Residential Code of Ohio PHCC continued to provide input at the regular meetings of the Residential Construction Advisory Committee (RCAC).

Ohio Plumbing Code/Section 312 the conversation started last March at the 2015 Convention (OCILB Panel) that airtesting would no longer be allowed on DWV systems. In May, PHCC held a conference call with BBS Exec Secretary Regina Hanshaw and technical staff member Steve Regoli, regarding Section 312 (312.1.2 Test medium. All plumbing system piping shall be tested with either water or, for piping systems other than plastic, by air). Exception: Plastic piping is permitted to be tested with air or another compressed gas only when specifically allowed by the manufacturer of the proposed piping and when tested in accordance with the pressure limitations and conditions prescribed by that manufacturer. Move to this January. PHCC attended the BBS Code Committee Meeting, to recommend vacuum testing (or other methods) be added to acceptable testing methods. PHCC also suggested new language to the proposed rule change that would allow for air testing if the manufacturer allows it. BBS staff was instructed to re-write the entire section to address the concerns raised. While code still requires that systems be installed and tested in accordance with manufacturer’s requirements, the revision will allow any manufactured recognized testing method (vacuum, air, water, etc.) without mandating a specific test media. On February 18 PHCC met with the Cleveland Plumbing Industry, Jack Soma and OAPI for a roundtable to review the revisions proposed by BBS on air tests. Updates and changes were recommended, finalized and sent back to the BBS. The code committee is meeting today at 1:00pm to discuss those revisions. Board of Building Standards Along with Section 312, PHCC provided input at the regular meetings of the Ohio Board of Building Standards. Backflow Advisory Committee Along with committee member Rodger Sweitzer, Baumann Plumbing, PHCC continued to work closely with the Advisory Committee and Plumbing Supervisor Jack Soma. OCILB PHCC continued working with OCILB and attended regular meetings, provided input and gathered information helpful to licensed contractors in Ohio. OCILB provided helpful feedback for the residential contractor licensing bill. MEMBERSHIP Membership Committee After a long absence, the PHCC Membership Committee is back together and working each month to ensure our growth. Thanks to members Dan Voight, Dave Wolfe, John Siefert, Larry Betlejewski, Mike Tarvin, Nicole Hollenbeck and Ron Schmitt for serving on the committee.

“30 in 15” Membership Drive A goal of 30 new members was set for 2015. PHCC Ohio worked with local chapters to provide support and assistance and members were updated throughout the year. Today, we have 171 contractors, 30 associates and 19 branches. With the help of our members and chapters, PHCC has 12 new members! Benefit of the Month PHCC continued to promote member only benefits that included: Ohio Convention & Expo, Advocacy, Speedway Fuel Program, Education and Training, Contractor Locator, Legal Services Plan, License Bond Program, Business Services, Workers Comp Group Program, and Ohio Legislative Day. Do Business with a Member! Throughout the year PHCC encouraged our Plumbing contractors to team up with our Associate members to do business together! By being a member of PHCC you share common interests in the plumbingheating-cooling industry. You will find that PHCC members working together make a strong alliance. COMMUNICATION Ohio PHC Magazine starting last year, the magazine officially became a joint effort between PHCC and ACCO. The magazine was published 4-times, at no cost, with a distribution of just over 6,000. New features, including more HVAC content, were added. PHCC Website with changes from Google®, the PHCC website got a complete new look and feel. Information is easy to find and being updated weekly. Work continues on the site, so continue to visit as more content is added and updated. Social Media PHCC Ohio continues to increase its presence on social media. PHCC currently has over 323 “likes” on Face Book and 169 members on our Friends of PHCC LinkedIn Group. Social media continues to be a valuable resource to provide updates and information as well as have members interact with one another. Social Media links to remember… Facebook: http://www.facebook.com/phccohio LinkedIn: http://www.linkedin.com/groups/FriendsPHCC-4528476 Twitter: http://www.twitter.com/PHCCOhio YouTube http://www.youtube.com/phccohio STRATEGIC PLAN/GOALS The PHCC Board continued to monitor current issues and trends to better serve the members. Our original plan focused on four issues: Government Affairs, Membership, Education and Marketing & Technology. The PHCC Board of Directors will be updating its plan and goals this year. Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

Industry Partnership Program The Industry Partner Program gives a specific number of companies the opportunity to build name recognition and brand loyalty, reach new customers and sell their products, with a year-long period of advertising and marketing to PHCC contractors. To date, Champion Pump, Dry Patrol, Federated Insurance, Famous Supply, Keeping Score, Inc., Lake Erie Winnelson, Contractors Choice and Milwaukee Tool are PHCC Industry Partners. FINANCIAL PHCC monitored its programs, maintained membership numbers and worked to increase participants in our benefit programs. Expenses did increase this year and there were several opportunities to increase revenue (membership, member benefits, education and the industry partner program). Our budget was realistic and maintained services we needed to keep our industry affiliation strong. The Executive Committee reviewed operations throughout the year and made adjustments as necessary with Board approval. Preliminary Year End Review - December 31, 2015 and December 31, 2014 Income 2015 2014 Total $219,427 $195,360 Expense Administrative $128,416 $117,232 Programs $80,879 $79,264 Total $209,295 $196,496 Income (loss) $10,132 Before Federal Income Tax Fund Balance Beginning of Year $258,707 End of Year $268,839

($1,136)

Where to buy products in Ohio

To find the nearest Ohio supply house for Taco Comfort products, call the main numbers listed or visit the suppliers’ websites.

Behler-Young Co. 616-531-3400 / www.behler-young.com

Famous Supply 330-762-9621 / www.famous-supply.com

2-J Supply 800-228-1325 / www.2-jsupply.com

Morrow Control & Supply 800-362-9830 / www.morrowcontrol.com

$259,843 $258,707

New Haven Supply 419-933-2181 / www.manta.com

Investments and CD’s As of January 31, 2016 holdings stand at $182,757 (CD Reserves- $11,223 / CD Legislative $14,304 and Investment Acct $157,230). The Investment Committee regularly monitored our holdings and made adjustments, with the approval of the Board of Directors. PHCC Ohio Calendar of Events PHCC Board Meetings May 12-13, 2016 / Cincinnati August 2016 / Columbus November 2016 / Columbus February 2017 / Columbus PHCC National Legislative Conference May 18-19 / Washington, DC

Robertson Heating Supply 800-433-9532 / rhs1.com

TTI Maumee Equipment 800-421-2864 / www.ttisupply.com

Wolff Brothers 888-659-6533 / www.wolffbros.com

Worly Plumbing Supply 614-445-1000 / www.thinkworly.com

PHCC National Convention Oct 19-21 / San Antonio, TX 2017 ACCO/PHCC Ohio Convention and Expo March 29-31 / Embassy Suites, Cleveland 26

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

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Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

CONVENTION HIGHLIGHTS It takes great membership and leadership to continue the successful partnership between ACCO and PHCC Ohio. Each year, it takes an entire team for a successful Convention and the 2016 Ohio Convention Committee did an outstanding job! Thank you Co-Chairs Kris Guzik and Brian Nieman. Thank you committee members Josh Hauser, Jeff Reed, Deborah Ratcliff, Mike Aerni, Bobby Thompson, Ron Schmitt, Dave Wolfe, Bruce Stebbins, Jeff Heger and Jim Haberek. Special thanks to Joyce Frank, Debbie Tittl, Mary Williams and Rocco Fana, for all the behind the scenes work!

March 2–4, 2016 EXPO March 3 Great Wolf Lodge Mason, OH

DID YOU KN

... The ACCO/P HCC Ohio C o nvention & always the Expo is place to rech arge, netwo collect info rk and rmation wit h your busi mind. It ’s a n e ss in place to enjo y scores of which will exhibits help you so lve your to business cha ughest llenges. And ...It’s great fu plans to join n ! Make us next year, March 29-31 at the Emba , 2017 ssy Suites in Cleveland.

PHCC Ohio 2016-2017 Executive Committee

ACCO 2016-2017 Executive Committee

PHCC Ohio Past Presidents

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

2015 ACCO Supplier of the Year

2015 ACCO Contractor of the Year

Brenda Lucas and Jeff Holben, Honeywell

Jeff Reed, Custom Air

ACCO’s Supplier of the Year Award is given to a Supplier or Wholesaler, who has been supportive of the HVACR industry and provides outstanding assistance to ACCO members.

The ACCO Contractor of the Year Award recognizes an ACCO member who has a proven track record of hard work for the Association, our membership and the entire HVACR Industry.

Brenda and Jeff are always being discussed at our meetings and they always seem to be in all of our offices…not only to promote their company, but to promote the state and local associations. They always support our state convention and give countless hours of training to our members. It’s nothing to see them doing training at all hours of the day. At the company for 39 years now, Brenda Lucas feels like she was born at Honeywell. She started off in admin support, left for a few months, and returned to the HVAC side of the business. A Residential Distributor Representative today, after moving from the commercial side about 15 years ago. According to Brenda, “It’s hard to remember how I got involved with ACCA, but I attended several table-top events that were held at Berwick Manor. It evolved to more participation and awareness 1015 years ago when I began working with residential contractors in Columbus.” Jeff Holben is also with Honeywell and has been at the company for over 9 years. He currently serves as a Residential Contractor Development Specialist. Jeff started getting involved with ACCA in 1989 thanks to Bill Wentz when he was working at Columbus Worthington Air. Brenda, was instrumental in helping Jeff get hired at Honeywell.

Jeff Reed has been a member of ACCO for over 30 years and has served as a local chapter president (2003-2005), state president (2014-2015) and several committee chair positions at the local and state level over the years. Jeff founded the Central Ohio Heat the Town program and the Central Ohio Cares Program that provides care packages to military family members and friends in need. Jeff is one of four partners today with Custom Air. The company was founded in 1976. They’re a full-service HVAC contracting company specializing in light commercial design/build construction, custom residential construction and service. They currently employ over 100 people. Jeff began his career graduating from auto-body school in 1981. After running a successful body shop for 2 years he was advised by his allergist to get out of the business or he wouldn’t live past 40! Having good mechanical ability with automobiles, he decided to enroll in an apprentice program with Honeywell Energy Management Systems. After 2 years he took a position with Custom Air as an energy management technician. After 5 years, Jeff decided to take a job on the wholesale side of the business with Vory’s Brothers. After 7 years as a territory manager and product specialist for the York and Trane lines he decided to head back home. In 1994, Jeff took another position with Custom Air as manager of service and residential operations and in 1995 became a partner. Today as Vice President of retail operations, he oversees all residential and light commercial needs and manages 40 employees. He’s head and shoulders above the rest, very generous in the information he shares and his vision for the industry is second to none. Not only is he encouraging to the next generation about getting involved, but he also strives to make his competition better by having them become members of ACCO. Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

2015 PHCC Supplier of the Year

2015 PHCC Contractor of the Year

Steve Hall, Carr Supply

Drew Nieman, Nieman Plumbing

The PHCC Supplier of the Year Award is given to a supplier or wholesaler who has been supportive of the plumbing-heating-cooling industry and provides on-going assistance to our members. Traditionally, this award has been given to specific companies, but there are many occasions that an individual is recognized for their efforts.

The Contractor of the Year award is given to the individual contractor member who has demonstrated over and over his or her willingness to serve PHCC, the industry and their community with their time and talent.

Steve Hall is with Carr Supply. The company was founded in 1917 and their corporate headquarters and distribution center is located in Columbus, Ohio. As of 2016, Carr Supply has expanded to a team of 200 employees servicing 19 branches in Ohio, Michigan and Kentucky. In 1986, Steve started in the industry with the Treaty Supply Company. He was an order puller and truck loader at the time and after 6 months he was promoted to counterman. After that, Steve spent time as inside industrial sales and a branch manager. In 1992 he was promoted to outside sales in the Dayton area. During that period, the company had been sold 4 different times. Forward to 2008 when he took a position with Carr Supply as outside sales in the Dayton area. On May 1st of this year, he will have 30 years in the industry. Steve is busy with family… his wife, 5 children and 7 grandchildren. When not spending time with family Steve enjoys high school football and watching dirt-track racing.

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

Armed with ambition, a ’58 Ford pickup and his wife as the bookkeeper, Drew Nieman started his business in 1974, focusing on subcontracting for new residential construction. Now in their 40th year, Nieman Plumbing has more than 20,000 square feet of office and warehouse space and a fleet of 50 trucks serviced by a full-time mechanic. Drew’s formula for success over the years has been to maintain a healthy dose of plumbing in all sectors of the market while striving to promote customer satisfaction. The company’s business model currently encompasses all facets of the plumbing industry. 50% of overall sales are in the new work sector, whether it be light commercial projects or residential homes. 25% of sales are in the residential plumbing service and repair market while the remaining 25% involves exterior work, including sewer, water and gas installations. Mr. Nieman has been a member of the Cincinnati Master Plumbers Association since 1975 and PHCC Ohio and PHCC national since 1988. He has served as CMPA President twice, several times as a Board Director and has served on numerous committees year after year. He is still very active at the local level and is currently a Past-Presidents Advisor. Drew enjoys spending time with his family, playing golf and giving back to the community. Whether serving on a committee or providing plumbing work, he volunteers a lot of time to area schools that he attended; his children attended; and now his grandchildren are attending. Drew’s pathway to achievement? Plain and simple…”Treat others the way you want to be treated…” He uses this philosophy every day.

2015 Manufacturer’s Rep of the Year

2015 PHCC Contractor Service Award

Bret Specht, Libb Company

Ron Zins, Zins Plumbing

The PHCC Manufacturers’ Rep Award is given to an individual who has supported PHCC, the plumbing- heating-cooling industry and our members.

The PHCC Contractor Service Award is given to the PHCC member who has demonstrated his or her willingness to serve PHCC and the membership with their time, effort and talent.

According to the nominations, Bret Specht has contributed a lot of time, effort and information to the contractors and apprentices of Cincinnati and always participates in local events. Bret has been with the Libb Company since 1991 and became a partner on January 1, 2015. The Libb Company covers Ohio, Kentucky, portions of West Virginia and Western Pennsylvania. Currently, the company has 14 employees and represents over 20 manufacturers including: Aqua-Rex, Delta Faucet, In-Sink-Erator, Mansfield Plumbing Products, Peerless Faucets and A.O. Smith Water Heaters. For over 20 years Bret has been a partner and consultant for all his clients. He recommends and offers opportunities for increased margins for specific plumbing products and helps evaluate water usage and offers solutions for green building and LEED projects.

Ron Zins is a Licensed Master Plumber and began his career in plumbing so he could get out of English class. He completed his apprenticeship with Local 59 in 1972 and worked for several contractors and spent a lot of time at the Zimmer Power plant. Ron started his own plumbing company in 1976 and became a member of PHCC (local, state and national) in 1977. Zins Plumbing has grown into a well-known residential plumbing service company and started several sidelines through the years such as trenchless technology pipe bursting and pipe lining. They also started “tinkering” with underground utility locating in the late 1980’s and eventually started a separate company in 1998 doing just underground utility locating, which has grown to 5 offices in 4 states. Ron has served on the local chapter Board of Directors numerous times and was president in 2004. Ron is also a chapter backflow instructor, serves on the Apprenticeship Program committee as well as the City of Cincinnati Journeyman Board of Examiners. He has a deep commitment to turning out the best apprentices in Cincinnati.

Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

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OHIO PHC CONTRACTOR • Volume 2016, Issue 1

Volume 2016, Issue 1 • OHIO PHC CONTRACTOR

OHIO PHC CONTRACTOR • Volume 2016, Issue 1

ACCO/PHCC of Ohio

8226 Stoney Brook Drive Chagrin Falls, OH 44023 800-686-PHCC/ 800-353-ACCO Fax: 216-393-0095 www.phccohio.org / www.accohio.org

ACCO 2016 - 2017 LEADERSHIP

PLUMBING-HEATING-COOLING CONTRACTORS

PHCC 2016 - 2017 LEADERSHIP

PRESIDENT Kris Guzik Energy Management Specialists 216-676-9045 / kris@energyman.com

PRESIDENT Brian Nieman Nieman Plumbing 513-851-5588 / brian@niemanplumbing.com

PRESIDENT-ELECT Josh Hauser Hauser Heating & Air Conditioning 513-777-7979 / joshhauser@hauserair.com VICE PRESIDENT Bobby Thompson Kish Heating & Cooling 440-392-0900 / bobbyt@kishheating.com

PRESIDENT- ELECT Dave Wolfe Wat-Kem Mechanical 937-573-3072 / dwolfe@watkem.com

TREASURER Brian Stack Stack Heating & Cooling 440-937-9134 / brian@stackheating.com

TREASURER Ron Schmitt Joe Schmitt & Sons Plumbing & Heating 937-836-3086 / schmitt.ronald@gmail.com

DIRECTORS Frank Alexander Aire-Flo Corp 614-267-5401 / weescot@aire-flo.com

DIRECTORS Zone 3, CMPA Jeff Heger NIXCO Plumbing, Inc. 513-398-5907 / jeff@nixcoplumbing.com

Mark Swepston Atlas Butler 614-294-8600 / MSwepston@AtlasButler.com Steve Alexander Aire-Flo Corp 614-267-5401 / steve@aire-flo.com Doug Fisher Integrity Comfort Systems 937-568-9464 / dfisher@integrityconfortsystems.com

VICE PRESIDENT Rodger Sweitzer Baumann Plumbing 614-888-2411 / baumannplumbing@ameritech.net

Zone 6, PHCC Northeast Ohio Paul Episcopo VIP Plumbing 216-581-5730 / paul@vipplumbing.com Zone 7, PHCC Akron/Canton Rick Seifert D & A Plumbing & Heating 330-499-8733 / ricks@crowngrouphio.com

Joe Gertz Willis One Hour Htg. & AC 513-752-2512 / joe.gertz@resservices.com

Past Presidents Advisory Committee Greg Eisenhart Sanford Plumbing & Supply 330-386-5191 / plumber@spii.net

Barb Burg Anderson Automatic Heating & Cooling 513- 574-0005 / bab@andersonautomatic.com

Rob Fetz Fetz Plumbing-Heating & A/C 937-652-1136 / rfetz@ctcn.net

Don Van Horn BTU Comfort Solutions 440-398-9415 / dvanhorn1@btucomfortsolutions.com

Jim Haberek Haberek Plumbing & Heating 216-433-7774 / office@haberek.com

Paul Broerman Choice Comfort Services 937-974-1030 / paul@choicecomfort.com Tom Tanner Tanner Heating & A/C 937-299-2500 / ttanner@tannerhvac.com Bruce Beckwith Beckwith Heating & Cooling 330-923-1333 / bruce@beckwithheatcool.com

ACCO/PHCC OHIO MANAGEMENT TEAM Rocco Fana, Executive Director Debbie Tittl, Executive Assistant Mary Williams, Executive Assistant

Volume 2016, Issue 1 â&#x20AC;˘ OHIO PHC CONTRACTOR