Ohio PHC Contractor, 2016 Issue #2

CONTRACTOR

PHC

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

Volume 2016 Issue 2

INDUSTRY PARTNERS:

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

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CONTRACTOR

PHC CHP

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

PLUMBING-HEATING-COOLING CONTRACTORS

8226 Stoney Brook Drive Chagrin Falls, OH 44023 800-686-PHCC/ 800-353-ACCO Fax: 216-393-0095 www.phccohio.org / www.accohio.org

Ohio PHC Contractor is the official publication of the Air Conditioning Contractors of Ohio and the Plumbing-Heating-Cooling Contractors of Ohio

The Official Publication for PHCC Ohio & ACCO Contractors and Suppliers

ACCO MISSION Our Mission is to identify, develop, promote and provide business resources and tools that will give our members a competitive advantage in the HVACR industry.

PHCC MISSION PHCC Ohio is committed to the continuous improvement of our industry and society’s quality of life through ongoing education, training and political action.

Volume 2016 Issue 2

CONTENTS

Advertisers Index Bradford White Champion Pump

5 22

DecoShield 25 FastEst, Inc.

22

Federated Insurance

7

Kolbi Pipe Markers

15

Liberty Pumps

36

Metropolitan Industries

17-20

R. L. Deppmann Robertson Heating Supply

9 2-3

T&S Brass Taco

9 12, 13

Welker McKee

7

Ohio PHC Contractor is a news magazine produced

by ACCO and PHCC Ohio. Articles published in this magazine are the views and opinions of the writers and do not necessarily reflect those of the Air Conditioning Contractors of Ohio, the Plumbing-Heating-Cooling Contractors of Ohio or the publisher, and should not be construed as an endorsement. Plumbing-HeatingCooling Contractors of Ohio reserves the right in its sole discretion to reject advertising that does not meet its qualifications or which may detract from its business, professional or ethical standards.

News items or articles from ACCO and PHCC members will be considered for publication.

For information on advertising, contact: Jim Aitkins, Blue Water Publishers, LLC phone: 360.805.6474 • fax: 360.805.6475 jima@bluewaterpublishers.com The publisher cannot assume responsibility for claims made by advertisers, content provided by the editor, or for the opinions expressed by contributing authors.

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

6 6 8 10 11 12 14 15 16 21 22 23 24 27 28 29 30-31 32-33 34 35

A Message From ACCO President, Kris Guzik A Message From PHCC Ohio President, Brian Nieman Legally Speaking: Medical Marijuana is Here - Now What?

Keeping Score: Summer 2016 - Summer School 2016 Ohio PAC Contributors and Donation Form Condolences: Joseph Schlueter, Oct 22, 1955 - May 11, 2016 Five Words to Stop Using in Your Advertising Save-The-Date: 2017 ACCO/PHCC OH Convention & EXPO Membership Milestones Contractor Listening Skills Truck of the Month: Stebbins Plumbing Local Association News Fixing a Botched Job New From BWC: Other State Coverages What Can the Association Do For Me? The ACCO “16 in16” Membership Drive ACCO Benefits & Membership Application PHCC Ohio Benefits & Membership Application BWC Group-Rating Safety Accountability ACCO & PHCC Ohio 2016-2017 Officers & Directors

The exclusive benefits from the Industry Partner Program provide recognition to contractors, as well as the public, as a leader in the PHC and HVACR Industry. Income from the Partnership Program makes it possible to improve the overall financial stability of PHCC and ACCO while supporting companies receive unique advertising and promotional opportunities.

INDUSTRY PARTNERS Pioneer

CareWorks Famous Supply Keeping Score, Inc. Winsupply of Cleveland

Patron

CLEAResult Contractors Choice Habegger Corporation Milwaukee Tool R.E. Michel

Water heaters and boilers, residential and commercial, high efficiency and high output – Bradford White has the products you can count on for years of reliable service. We build water heaters in Michigan and boilers in New Hampshire. But no matter the location, each manufacturing facility is staffed with a highly skilled and experienced workforce.

These people know how to design and build a great water heater and a great boiler. They do it every day. They do it for you.

We have exactly what you need, everything you need, to get the job done and help you build a very long list of greatly satisfied customers. If what you do for a living involves water heaters and boilers, remember this – Bradford White is an American manufacturer that builds products for wholesale distribution to a dedicated group of professional Bradford White is the Official Water Heater and Boiler of the PHCC.

installers. These are your products. We are your Bradford White.

Built to be the Best

™

©2016, Bradford White Corporation. All rights reserved.

www.bradfordwhite.com

5

ACCO President, Kris Guzik

I

t took a long time to get here, but summer finally arrived. I hope you are enjoying and profiting from our industries’ favorite time of the year.

Soak up the sun while you can; winter will be here again before we know it. As I get older, it seems each year goes by faster.

ACCO’s “16 in 16” Membership Drive is here! I want to encourage anyone who does not belong to ACCO or their local association or maybe have let their membership lapse, to take a look at what they are missing by not belonging. The Speedway Fuel Program alone can pay for your annual dues. ACCO members receive a 5 cent rebate for each gallon of gasoline purchased. Contractors who participate in the Speedway Fuel Program save on average $600 per year. This more than pays for your annual dues of $225.

Membership in ACCO also offers savings through the License Bond Program and Workers Comp Group Rating Program. The ACCO bond program permits members to purchase bonds needed for municipal registrations at a discounted price. Group rating under the Workers Comp program allows ACCO members to pool their individual experience ratings in order to receive discounts from the Ohio BWC.

PHCC Ohio President, Brian Nieman

W

ow, how time flies when you’re having fun and busy at work! Summer is here and it’s time for family vacations and spending time outdoors. Hopefully, everyone is or will get a chance to enjoy the weather.

Since our last PHC issue, I hosted the PHCC Board of Directors at my first meeting in Cincinnati. I would like to thank all who attended. A special thank you to Past Presidents Greg Faustina, Dennis Schlekie and Bruce Stebbins for attending, even though it was not required.

Residential licensing and air-testing have been key issues that we have been monitoring as a Board lately. The residential licensing (bill) is slowly progressing behind the scenes towards being introduced. The BBS, OAPI, and PHCC seem to be happy with the air-testing resolution and should be releasing the results soon.

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

The greatest benefit of belonging to ACCO is not monetary. I believe that membership in ACCO can and will make you a better contractor and employer. Weekly Safety Lessons assist you in implementing a quality safety program for your employees. In addition, membership will aid you in improving your general business practices. Last year, ACCO launched the Forum Network. This is a group of contractors from around the state who do not compete in the same market. They meet on a regular basis to discuss common successes and problems.

The Forum Network is patterned after the popular ACCA Mix Group format and is a cost saving alternative for small contractors. After one year, our pilot group is still going strong. If you would like to be on the ground floor in the formation of our next group, please contact the Association office.

Behind the scenes, ACCO is our advocate with the State of Ohio, the Ohio Legislature, and various regulatory agencies. We are constantly reviewing, attending, and submitting opinions to ensure the most advantageous climate and policies for our members. We continue to advance the quality of our businesses and services. ACCO ensures that those in the state who have the power to affect the manner in which we operate our businesses understand our needs.

Operating a contracting business can be a slippery slope.

Membership in ACCO adds traction. I encourage you to join the quality contractors who proudly wear the ACCO badge.

PLUMBING-HEATING-COOLING CONTRACTORS

As everyone knows, any organization is only as good as its membership.

We are always looking for new members, so if you know any contractors who could benefit from our association, encourage them to attend a meeting with you. The biggest advertiser we have is our members and associates; any help recruiting is greatly appreciated.

We are starting a new campaign to use for advertising, “Why are you PHCC?” If you have any ideas or thoughts on this, finish the sentence “I am PHCC…..” E-mail your response to rocco@phccohio.org.

I would like to encourage everyone to use the benefits afforded to you for being a member of this great organization. PHCC continues to highlight the “Benefit of the Month” in the PHCC Update that gets e-mailed to you! Please pay attention to this so you fully understand all the benefits of your membership.

I am looking forward to seeing everyone this July in Cleveland for the PHCC Akron/Canton and Northeast Ohio PHCC golf outing. As always, if I can help you in any way, feel free to contact me.

Please make it home safe today.

We believe you deserve more than just insurance.

You deserve valuable risk management tools— like the Seven Minute Safety Trainer® mobile application—designed to help you and your employees make it home safe today.

Federated provides clients with access to services offered through wholly independent third parties. Neither Federated nor its employees provide legal advice.

Federated Mutual Insurance Company Federated Service Insurance Company* Federated Life Insurance Company Owatonna, Minnesota 55060 507.455.5200 | www.federatedinsurance.com

16.07 Ed Date. 11/15 *Not licensed in the states of NH, NJ, and VT. © 2016 Federated Insurance

MINIMUM FOOTPRINT

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Welker McKee Induced Draft ad_CHOSEN.indd 1

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

2/29/16 12:17 PM

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Legally Speaking>>>

Medical Marijuana Is Here – Bob Dunlevey Dunlevey, Mahan & Furry

NOW WHAT?

Ohio has just become the 25th state to legalize medical marijuana and, most importantly, this probably ends any ballot initiative to amend Ohio’s Constitution this Fall to allow recreational marijuana – just what the Statehouse hoped. Governor Kasich signed the legislation on June 8 and it becomes effective in early September, but various state agencies must now create the framework for the “seed-to-sale” system for growing, testing and dispensing marijuana derivatives for 20 medical conditions, including chronic pain – anticipate at least one year. Users will not be allowed to smoke or grow their own marijuana but may use vaping products, patches, oils and edibles.

What are employers to do now that medicinal marijuana is becoming lawful and employees believe that they can “smoke dope” before, during and after work without fear of discipline or discharge? The simple answer is that employers should “stay the course” and administer their substance abuse policies the same as before the legislation was enacted. The reason for this is that Ohio’s new law permits such and also because marijuana in any form continues to be a Schedule One illegal drug unless and until the Feds de-schedule it.

Even if the marijuana is prescribed by a physician to treat a disability recognized under the American with Disabilities Act and even if the marijuana is used during off-work time, these employees still can be terminated for testing positive. It is not a violation of the ADA for an employer to refuse to accommodate the medicinal use of marijuana, but most employees will probably think that now that the law has been passed, they may use marijuana without reprisal by their employer. This expectation will cause additional challenges for employers as employees report to work under the influence. So, here are some recommendations: • Continue to enforce your lawful drug-free workplace substance abuse program.

• Reaffirm your policy to your employees.

• Don’t race to soften your policy to allow use under some circumstances.

• Address the use of prescription drugs in your policy to insure authorized and prescribed use.

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

•

• •

•

•

•

•

•

Consider incorporating “reasonable suspicion” criteria for drug testing and train supervisors on the signs of being impaired.

If an injury covered by Workers’ Compensation occurs, insure that you have reasonable suspicion for testing.

If your policy mandates automatic testing for each employee injured, consider whether to modify this to testing only for reasonable suspicion in light of OSHA’s May 12 commentary that effective August 10, 2016, mandatory testing will be considered in violation of OSHA’s Workplace Accident Reporting Procedure – 29 CFR 1904.35b(1)(i).

Federal contractors and Department of Transportation employers must remain strict in the application of the substance abuse mandates previously employed.

Closely monitor whether the federal government deschedules marijuana and thereby permits state laws to override the previous federal prohibitions.

Determine the local laws in any state in which you operate before creating a substance abuse policy or discharging or disciplining for violation of that policy.

Contest unemployment compensation claims of employees terminated for marijuana use because testing positive will constitute just cause for termination.

Monitor developments related to Ohio’s new marijuana law as the program develops over the next year.

While Ohio’s new law probably will not change how employers address substance abuse issues in the workplace, OSHA’s May 12 pronouncements and future state and federal regulations may very well do so. This is a rapidly developing area of the law that requires you to consult with your employment law counsel to avoid potential liabilities.

Bob Dunlevey is an OSBA Board Certified Labor and Employment Law Specialist. Contact him at 937-223-6003.

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And we have the extensive product line to prove it.

Whether bidding on future projects or providing solutions for an urgent plumbing issue today, it’s critical to know you have the right resources in place. That’s why T&S offers a vast selection of high-quality products that are easy to install and built to perform for years to come. And with a full assortment of in-stock items ready for same-day shipping, it’s no wonder contractors everywhere rely on T&S when it matters most.

WE KNOW

PLUMBING.

Visit tsbrass.com and learn more about how we’re partnering with contractors just like you.

T&S plumbing products represented in Ohio by: Midwest Spec - 513-353-9191 TSB_0592 2015 PHCC Pubs.indd 10

12/18/14 10:46 AM 9 Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

Keeping Score>>>

Summer 2016 Summer School W

hile school is out for summer, it’s not out Michael Bohinc. CPA forever despite Alice Cooper’s declaration that it is. Recently, thanks to interacting with and working with contractors across the country, I’ve noticed that my reading list has grown significantly. I’ve also noticed an increase in Amazon-labeled boxes accumulating in my basement over the last year or so. Every one of the recommended books that I’ve read so far has been informative and enjoyable. I thought others might find these books helpful as well so I’m passing along some of these recommended books to you.

The first recommended book I read is also the one that has had the most impact on me professionally since reading Michael Gerber’s “The E-Myth.” I would put it in that same category as “The E-Myth.” It is that good. The book is “Traction: Get a Grip on Your Business,” by Gino Wickman. The book is based on real-world experience not on theory. It methodically details the process of establishing what Wickman terms the “Entrepreneurial Operating System” (EOS). He maintains, and I agree, that it takes more than just a product or service to take your business to the “next level.” “You need a system to optimize your people, processes, execution, management and communication.” Wickman’s “EOS”, properly implemented, will help you get where you want to go.

The book, as well as Wickman’s web site www.eosworldwide.com, offers many tools and sample forms to help you develop your own Entrepreneurial Operating System.

He has two follow-up books to “Traction.” They are: “Get A Grip: An Entrepreneurial Fable . . . Your Journey to Get Real, Get Simple, and Get Results” and “Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business.” These are not books that you’ll read once and then put on a shelf (for those of us who still read actual books) or bury on your e-reader. You’ll refer to them often as you develop and then review your EOS system. My only disappointment is that I wasn’t introduced to “Traction” sooner! It was published in 2007.

The next book is “Un-Marketing: Stop Marketing. Start Engaging” by Scott Stratten. This book turns the traditional marketing methods on its’ head. Scott defines “UnMarketing” as the ability to engage with your market. Scott contends “If you believe business is built on relationships, make building them your business.” You can learn more about Scott (and his other books) at www.unmarketing.com.

I was introduced to John Jantsch and his book “Duct Tape 10

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

Marketing” through an industry conference where he was the key note speaker. In reading the book, I discovered that John started his company Duct Tape Marketing after spending many years working for E-Myth Worldwide. E-Myth? Yep. John worked as a consultant for Michael Gerber, the “E-Myth” author. Michael compares the book to its namesake (duct tape). “It’s good, incredibly smart, amazingly practical, and immensely sticky stuff. You can begin to put it to use immediately.” I agree. It’s also why I signed up for John’s weekly e-newsletter after reading the book. John’s e-newsletters provide timely, practical marketing guidance as well as links to other consultants’ blogs that share innovative ideas as well as new applications (“apps” for smart phones) for business people.

Here are a few other books you should add to your reading list: Chip Bell – “Sprinkles: Creating Awesome Experiences through Innovative Service” Chip talks about delivering service with pleasant surprises in customer experiences…like sprinkles on an ice cream cone. It makes a great thing even better.

T. Scott Gross – “Millennial Rules: How to Connect with the first Digitally Savvy Generation of Consumers and Employees” A great book that helps the reader understand how to address Millennials’ expectations.

Greg Crabtree – “Simple Numbers, Straight Talk, Big Profits! 4 Keys to Unlock Your Business Potential” Greg’s book discusses KPIs in easy-to-understand terms to help you improve the profitability of your business.

So, whether you’re headed to a cabin in the woods or the beach for the summer, grab a book or your e-reader and do a little reading.

For, as most of us have learned, while school may be out for the summer, it isn’t over forever. Sorry Alice.

Michael A. Bohinc is a certified public accountant in Cleveland, OH. He is an instructor for the National PHCC Educational Foundation.

He is also an Advisor for the Service Nation Alliance – Plumbing Group. Michael is a recipient of the Servant Leader Award. The award, rarely presented, recognizes outstanding individuals who lead through service to their industry and the people in their industry. He is the youngest to ever receive this honor. He has 27 years’ experience working on business management issues in the plumbing-heating-cooling industry. He can be reached at: 440/ 708-2583, e-mail mbohinc@keepingscorecpa.com

2016 ACCO/PHCC Ohio PAC Air Conditioning Contractors of Ohio Plumbing-Heating-Cooling Contractors of Ohio

PLUMBING-HEATING-COOLING CONTRACTORS

Thank You

Mike Aerni Frank Alexander Bruce Beckwith George Brockman Paul Broerman PHCC Dayton PHCC Akron/Canton Al DiLauro Paul Episcopo Rob Fetz Doug Fisher Joe Gertz Roger Gundlach Kris Guzik Jim Haberek Josh Hauser Jeff Heger

Doug McIntire Steve Jerome Brian Nieman PHCC Northeast Ohio Deborah Ratcliff Jeff Reed Ed Reid John Sbrocco Rick Seifert Brian Stack Bruce Stebbins Mark Swepston Rodger Sweitzer Tom Tanner Bobby Thompson Don Van Horn

Ohio PAC 892 is your Political Action Committee. ACCO and PHCC Ohio members unite to support the best qualified, pro-business candidates at the state level.

Changes in state law or regulations could be detrimental to your business and bottom line. Your contribution to the PAC is an investment in the future of our industry and one of the most affordable options for political involvement.

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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Our Condolences

Where to buy products in Ohio

Joseph Schlueter October 22, 1955 - May 11, 2016

To find the nearest Ohio supply house for Taco Comfort products, call the main numbers listed or visit the suppliers’ websites.

Behler-Young Co. 616-531-3400 / www.behler-young.com

Famous Supply 330-762-9621 / www.famous-supply.com

2-J Supply 800-228-1325 / www.2-jsupply.com

Morrow Control & Supply 800-362-9830 / www.morrowcontrol.com

New Haven Supply 419-933-2181 / www.manta.com

J

oe Schlueter started working in the plumbing industry (part-time) for his family’s business in 1972. In 1974, after graduating from Princeton High School, he started working full-time. He started in the CMPA Apprenticeship Program in 1975 and upon completing his apprenticeship, he worked with his brothers in the business. He eventually took over Schlueter Plumbing and became very involved in CMPA/PHCC. Joe was very active and sat on several committees, held the position as a director on the board and eventually became President of the CMPA. Joe played a very active part in the building purchase and renovations. He also served as President of PHCC Ohio (2002-2003) and PHCC National Zone 1 Director. He and his brother Dan volunteered several years for PWC’s repair affair and prepare affair.

Robertson Heating Supply 800-433-9532 / rhs1.com

TTI Maumee Equipment 800-421-2864 / www.ttisupply.com

Wolff Brothers 888-659-6533 / www.wolffbros.com

Worly Plumbing Supply 614-445-1000 / www.thinkworly.com

Joe leaves behind his wife, Lucy, five children and several grandchildren.

The family has asked that any contributions in his name be used for a CMPA Scholarship for an apprentice.

www.TacoComfort.com 12

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

The simplest, most reliable radiant systems.

Taco believes that radiant should be the least of your worries. So we design all-in-one products that make installing and controlling radiant systems easy.

All-In-One Radiant.

The Radiant Mixing Block® is a complete injection mixing system in one handy package. The X-Pump Block® starts with the Radiant Mixing Block concept and adds a heat exchanger for complete system isolation. It’s the easiest, most cost effective way to add radiant.

Add Precision Temp Control.

For precise, cost-effective temperature control in every zone, we suggest iSeries® Mixing Valves. The iSeries modulates a 2-, 3-, or 4-way valve, and comes with a full featured outdoor reset or setpoint control built right into the actuator.

Circulator choices.

Add reliability to your radiant system with an Outdoor Reset, Setpoint or a Variable Voltage variable speed circulator, or use a rugged 3-Speed Circulator or even install the all new 00e™ series ECM high-efficiency circulator to fine tune your radiant system. Taco provides tremendous options.

Learn More.

Turn a good job into a great job by joining our free FloPro Team online community and sign up for FloPro support, webinars and e-learning taught by John Barba. You’ll be in the loop in no time!

www.TacoComfort.com

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

13

By Frank Besednjak, The Training Source

E IC

RV

G N I Y VA T R I L A LU C A E U Q

SE

STOP

To USING In Your ADVERTISING

Y RIT EG I NT

FIVE WORDS

I

personally believe people have become numb to the claims of great service and high quality. Whenever I’m coaching a business I will regularly ask various employees in that business why a customer should select them over anyone else. I always hear the same things; we do quality work, great service, we care about the customer, honesty and integrity or great value. I’m sure you’ve seen these types of slogans in ads. “Quality Service”, “Great Value”, “Caring People”, “Integrity Matters to us”, Best Service Around” or this awesome statement; Value, Integrity, Quality and our Caring Staff is What Makes Our Service Great”.

So read these again and tell me if these words will make you want to do business with that company, versus the other fifty companies in your town who say the exact same thing. These five words, and other ones like “Honest” or “Best” really are useless too. If you live in most any large city, you’ve probably seen signs that say “Best Corned Beef Sandwich” or “World’s Best Coffee” . . . Is it? . . . Really? How could it be possible to have so many places rated the best? I put on business workshops across the country and sometimes I’ll ask the group; “Who provides honest, high quality service, has caring employees and provide a great value?” Everyone in the room raises their hand. Is there anyone out there who will admit their service and quality sucks? Imagine seeing an ad that says “We might suck at what we do, but, at least we are cheap!” In fact when someone asks me why they should invest in one of my workshops, I tell them “Because I’m going to change your life, you will change the way you do business forever, and if you don’t believe you have gained valuable information and received a payback on your investment during the first hour of being there, I will refund your money, and you will be free to leave”. I have yet to have anyone leave.

Want to get a customer’s attention? Tell them why you are different than everyone else. Let them know why you stand

14

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

out from the rest. Tell them things like “Best warranty in the state”, “Guaranteed on time arrival or it’s free” or list a bunch of comments from real customers. Tell them your job is to make them happy! So happy that they will never go anywhere else and they will also tell all of their friends how awesome you are! Talk about why you are different and stop wasting time and money telling folks you are going to do what you are supposed to be doing anyway. What’s special about doing the job you were paid to do? I know, I can hear you now. . . “But Frank, there are a lot of my competitors who do a bad job, are not honest, have bad quality and don’t care” Of course, but I would bet money they say the same things in their ads that you do. So who will the customer believe is telling the truth?

I recently had dinner at the Chop House in Lexington, KY. When I sat down I asked the waitress what she recommends. She said everything is really good and if I wasn’t happy, they would do whatever it takes to make sure that had a great experience and would come back. I ordered a 9 ounce filet mignon and requested it be medium rare. Also had a salad, baked potato and

a few cocktails. When the filet arrived, I immediately sliced it in two to check doneness and it was cooked completely through, well done. Just as I looked up, the waitress was there and asked how it was, I showed her and said “this is not medium rare”. She asked if she could try it again, took the plate and later returned with a perfectly prepared filet mignon. When I went to pay the bill, she said, “don’t worry, everything is on us”. I was surprised, I said “really? Everything?” She said “Yes, you’re all set. I told you that we would make sure you were happy no matter what, didn’t I? So are you happy?” Of course, I was thrilled and will definitely be back, I left her an incredible tip and left very happy and satisfied! Imagine telling your customer that if everything doesn’t go well, it’s free, and that all you care about is that they have a great experience and no matter what, you’ll make it right. No matter what it takes! That is what you need to be telling your customers! One more thing, stop selling on price.

Statements like: “We’ll Beat any Competitors Quote. Low Price Guarantee. Quality Service at the Best Price” do nothing but attract price shoppers who are looking for someone to work cheap. Focus on customers who don’t mind spending money for a great experience with a great business. Stop trolling the bottom of the barrel. You’re much better than that.

Frank can be reached through his website at frankpresents.com or by calling 888-538-5383.

2017 ACCO/PHCC OHIO CONVENTION & EXPO

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

15

MEMBERSHIP MILESTONES PHCC Ohio and The Air Conditioning Contractors of Ohio would like to recognize the following companies celebrating Membership Milestones in 2016.

Thank you for your membership and continued support over the years.

PHCC Ohio 55 YEARS

20 YEARS

5 YEARS

D & A Plumbing & Heating, Inc.

A-Plumbing, Inc. C. J. Hughes & Sons Plumbing Jim Coblentz Plumbing, Inc. Haberek Plumbing & Heating Neltner Plumbing Company

40 YEARS

15 YEARS

1 YEAR

Rich Holthaus Plumbing Company

50 YEARS

Frecka, Inc. Zins Plumbing, Inc.

30 YEARS

Applied Mechanical Services Advanced Plumbing Services, Ltd. Jarvis Mechanical Constructors, Inc. Ritter Plumbing Company, Inc

25 YEARS

AAA Flexible Pipe Corp.

Silver Creek Plumbing Company

Barley’s Heating & A/C, Inc. Complete Plumbing Sales & Service Fetz Plumbing Htg. & Air Conditioning Holt Mechanical Mechanical Systems of Dayton, Inc Midwestern Plumbing Service Russell Plumbing Inc. Sanford Plumbing & Supply The Waterworks

Dick Esser Plumbing Litt’s Plumbing Kitchen & Bath Rader & Son Plumbing V.A. Conkey Company, LLC

Brecks Plumbing Services EWP Group LLC Gearhart Plumbing Inc. Heeter Plumbing, LLC JEM Plumbing, Inc. NCD Corsillo Plumbing, LLC Osterwisch Company Pierce Plumbing LLC

10 YEARS

D. McIntosh Plumbing & Drain Services Hofmann Plumbing Corp.

Larkin Plumbing Inc Monroe Plumbing Inc. Wat-Kem Mechanical

ACCO 35 YEARS

Luikart Heating & Cooling

20 YEARS

Blank Heating Co. Ratcliff’s Heat & Air

15 YEARS

Arrow Heating & Cooling American Air Heating, Colling & Electric Geo Source One Osterwich Co. Efficient Heating & Cooling

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

10 YEARS

Comfortworks Logan Services Airtron Stack Heating & Cooling

5 YEARS

Crown Heating & Cooling Energy One Heating & A/C Care Heating & Cooling Fire & Ice Heating, A/C & Electrical Wise Heating & Cooling CHW Mechanical DeLong Air

Kirkwood Heating & Cooling Seiter Services LLC Shawnee Heat & Air, LLC Hearn Plumbing & Heating Wallace Heating & Air Drake State Air Sacko Air Mechanical LLC Viccarone Heating & A/C

1 YEAR

J & J Heating and A/C

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We’ve always been control freaks Ion Technologies last much longer than traditional float switches

Ion Products digital level control systems utilize the Ion switch; a solid state sensing technology with no moving parts to wear or fail. They are designed to operate for over 2 million cycles.

Our controls warn you if your sump pump motor is starting to fail so you can replace it before the water damage happens.

Our controls warn you if it can't drain the sump pit

because the pipes are frozen, the pump is bad, the impeller is damaged, the cord is unplugged, whatever the reason.

Only if you have the Ion Solution can you really be fully protected. Call your Ion Solution Certified Installer today or find one online at www.ionproducts.net.

Questions?

We’re here for you. 815-886-9200 or ionproducts.net Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

17

Installing innov solutions has nev

1

2

3

4

Our most depend

18

MPPII

1

Our preassembled duplex alternating system that provides 45 GPM at 10' of TDH. This system comes with two primary pumps, Ion Genesis controller and sensors and necessary piping.

2

Our preassembled duplex alternating system that provides 51 GPM at 10' of TDH. This system comes with two primary pumps, Ion Genesis controller and sensors and necessary piping.

3

Entry level preassembled sump pump and backup system that uses a 12 volt standby pump that will run when water level rises above normal levels. This system comes with a primary pump, Ion switch and backup pump with standard switch.

4

2100DC

MPPIII JSPII

Entry level backup protection that uses a 12 volt DC pump that will run when there is a power outage. This system comes with a DC backup pump with standard switch, an 8 amp charger unit with audible alarms and battery box.

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

vative pumping ver been simpler

5

6

7

dable lineup ever 5 Sumpro

Our most recognizable battery backup power source. Features include easy to read LCD screen for real time monitoring, alarm contact for remote monitoring and notification, solar & wind inputs for battery charging, improved charging circuit and high inrush capability.

6 35 ACi+

Our fully automatic auxiliary power source system that provides 51 GPM at 10' of TDH. This system comes with a ⅓ HP primary pump, Ion+ high water alarm/switch, power inverter with LED screen and battery box.

7 55ACi+

Our fully automatic auxiliary power source system that provides 65 GPM at 10' of TDH. This system comes with a ½ HP primary pump, Ion+ high water alarm/switch, power inverter with LED screen and battery box.

Questions?

We’re here for you. 815-886-9200 or ionproducts.net Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

19

Basement flood protection just got a lot easier

WC33i+

⅓ HP, 115 V, 4 FLA, 60Hz

BA33i+

⅓ HP, 115 V, 4.5 FLA, 60Hz

BA50i+

X-ONEi+

½ HP, 115 V, 5.8 FLA, 60Hz ½ HP, 115 V, 8.2 FLA, 60Hz

SHV40i+

½ HP, 115 V, 8.5 FLA, 60Hz

Introducing the Ion+ pumps 1

Pumps come fully assembled with high water alarm.

2

Proven to pump more water than pumps with similar HP rating.

3

Cast iron and stainless steel construction for increased durability.

4

Low amp draw makes these pumps ideal for battery backup systems.

Econ Sump Package 18" x 24"

Econ Pit Package 18" x 30"

SHV 24" x 24" Package

Install with confidence Our packages come complete with every part needed to ensure a quick and seamless installation.

Questions?

We’re here for you. 815-886-9200 or ionproducts.net

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

Contractor Listening Skills

By Steve Coscia

I

t has happened to me and to you too. And it happens at the most awkward moments.

A customer or coworker is speaking to you and your mind drifts off to la la land. After a few seconds, you regain consciousness and realize that you have no idea what was said during the last few seconds. This mind-drift experience can happen to almost anyone. Mind drifting (or mental wandering, wandering mind, daydreaming, la-la land, etc.) is a cognitive phenomenon in the brain wherein one’s attention becomes distracted from the task at hand and strays into unrelated thoughts.

Busy service professionals engaged in multitasking activities will experience numerous daily mind-drift moments. The average person experiences mind-drift about 30 percent of their waking day. Much of this includes the typical daydreaming that might occur while driving a vehicle or taking a walk through a park.

Mind-drift becomes a problem when it interferes with a service professional’s listening skills.

Five or 10 seconds of mind-drift, while a customer is speaking, can result in a loss of valuable information for a service professional.

The best remedy is fearless and courageous listening behavior to ensure the message is heard, qualified, and understood.

When people think about listening, they assume it is similar to hearing. This is a precarious misconception because it leads people to believe listening is passive. Hearing a message is a passive exercise; but listening to a message requires mental energy, and this makes listening skills more active.

To fully understand a spoken message, a listener must hear, qualify, and understand what is being spoken. Technicians and office employees may get bombarded with multiple messages simultaneously, and this makes it almost impossible to listen effectively. In the midst of a multitasking and busy environment, service professionals must be fearless qualifiers.

Some adults are cowardly qualifiers, because they lack the courage to go the extra step to fully understand what is being spoken.

Two of the most common cowardly listening behaviors: • When someone is too embarrassed to admit mind-drift so they continue the hoax and hope for the best.

•

When someone is too timid to ask a person with a heavy foreign accent to repeat themselves and thereby fail to qualify.

Both of the above cowardly behaviors can result in miscommunication, lost data and tense relationships.

Biases and assumptions also play a role in listening skills. A person’s tendency to make assumptions is based on their own listening filter, which is a culmination of beliefs, experiences, and lessons learned. It is this personal filter that adds complexity to the listening process.

Because everyone filters words through their own personal bias, no two people have exactly the same meaning for words or expressions. For example, the dictionary contains thousands of words; however, the average adult uses about 500 of these words most often, and each word can have multiple meanings.

Biases will cause different people to interpret words differently— it is a subjective exercise.

Listening skills are diminished when a service professional’s bias results in a preconceived notion about others. Ask a female plumber if she has ever been the victim of gender bias, and she will answer in the affirmative. Biases can be about gender, age, ethnicity, attire, where a person lives, the type of car a person drives, the way a person speaks, and so on.

In conclusion, listening skill obstacles such as mind drift, cowardice and biases can diminish a contractor’s communication effectiveness.

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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TRUCK OF THE MONTH: Stebbins Plumbing & Heating 621 E Dixie Dr, West Carrollton, OH 45449

S

tebbins Plumbing and Heating has nine full-time employees, including administrative staff, field assistants, service plumbers and HVAC techs in both residential and commercial environments.

Currently, owner Bruce Stebbins focuses on industrial pipefitting and leaves the plumbing and heating details to his well skilled team.

Third generation owner, Bruce Stebbins served as PHCC Ohio President in 2009-2010 and has been an active member in PHCC since 2000. He began working for his father (and uncles) in 1976.

By the summer of 1978 he joined Stebbins Plumbing and Heating

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

as a full-time plumber and became a Journeyman in 1982. Bruce became a Master Plumber in 1984 and held Master Plumber status in over a half dozen cities and counties throughout Ohio. He currently maintains a statewide plumbing license.

Bruce is looking forward to the next phase of his PHCC involvement as PHCC National Zone 1 Director and doing what it takes to help grow membership and make the organization successful and productive.

Local Association News>>>

PLUMBING-HEATING-COOLING CONTRACTORS

There are six local chapters affiliated with PHCC Ohio: Akron/Canton, Cincinnati, Columbus, Dayton, Eastern Ohio, and Northeast Ohio. PHCC Ohio and our local chapters are affiliated with the Plumbing-HeatingCooling Contractors National Association.

Akron/Canton Executive Secretary: Mary Williams 330-958-6302 akroncantonphcc@gmail.com Meetings are third Monday of each month/except Dec Meeting Locations Vary Central Ohio Secretary/Treasurer: Mike Lauber 614-679-6252 mikelauber@aol.com Meetings are first Wednesday of each month (Berwick Party House) Cincinnati Master Plumbers Executive Director: Joyce Frank 513-742-2672 cmpa@cinci.rr.com Meetings are fourth Thursday each month / third Thursday in Dec. Dayton Executive Manager: Theresa Engler 937-298-2980 daytonphcc@aol.com Meetings are first Tuesday of each month (Milton Athletic Club) Eastern Ohio Secretary: Greg Eisenhart, Sanford Plumbing 330-339-1539 plumber@spii.net Meeting Locations Vary

There are six local Air Conditioning Contractors associations in Ohio: Akron/ Canton, Cincinnati, Central Ohio, Cleveland, Dayton, and Northeast Ohio.

Akron/Canton Executive Director: Lynne Black 330-762-9951 director@accaohio.com Central Ohio Executive Assistant: Chris Rausch 614-923-1057 chris@acca-centralohio.com Cincinnati Executive Director: Joyce Frank 513-651-1161 frank@accagc.org Cleveland Chapter Manager: Mike Mennett 330-671-2191 accacleveland@gmail.com Dayton Executive Director: Ann Detmer 937-848-7084 anndetmer@gmail.com Northeast Ohio Chapter Manager: Tim Volpone 440-969-1141 neoims@neoims.com

Northeast Ohio Master Plumbers Executive Secretary: Debbie Tittl 440-337-4285 neomphcc@aol.com Meetings are second Tuesday of each month / except September

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

23

Fixing a Bo ched Job

By Audrey Henderson

I

f you’ve ever seen the TV show “Holmes on Homes,” featuring Canadian contractor Mike Holmes, you know that there is a lot of shoddy construction and contracting work out there. If you’re called in to correct another contractor’s poor work, there are potential complications you might not have considered. If handled incorrectly, you or your company could potentially be on the hook legally and financially.

However, your first consideration should be whether fault for the customer’s dissatisfaction actually rests with the former contractor, according to Richard Trimber, lead attorney for the business law and advisory practice of General Counsel, P.C., located in McLean, Virginia.

Trimber also served as Chief Operating Officer for two home-improvement contractors in the Washington, D.C. area.

“Is the job botched or is the customer just not happy? Do you have a customer that has expectations that can’t be met? Make sure the contractor was the issue and not the customer,” Trimber said.

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

CREATIVE COVER

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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IF THE PREVIOUS CONTRACTOR DID SHODDY WORK If in fact the contractor’s work was not up to par, you must determine what must be done to make things right. That includes presenting the customer with a realistic assessment of what must be done, how long the work will take and how much it will cost, according to Trimber.

“This sort of professionalism will take you a long way,” Trimber said.

If the work done by the previous contractor was truly sub-par or not performed to code, you may be faced with what is essentially a do-over.

That may mean performing extensive work at substantial additional expense to the customer. While it’s necessary to explain the extent of the necessary scope of work to the customer, trashing the previous contractor is counterproductive, according to Trimber.

“The more you’re focused on that (trashing the former contractor), the less you’re focused on getting the work done,” Trimber said.

Whenever you take on another contractor’s botched job, your general liability insurance and workman’s compensation coverage should protect you against potential adverse legal action for shortfalls related to the work done by the previous contractor, provided that you’ve properly documented everything before you start work. Nonetheless, it’s essential to document every step of your work with the customer to minimize the possibility of future misunderstandings, according to Trimber.

“Show them (the customer) that you’re doing it (correcting the previous contractor’s poor work) on a daily basis. That way you lower their anxiety level. I don’t think it’s possible to over communicate what is wrong and how to fix it,” Trimber said.

IF THE CUSTOMER IS SIMPLY UNHAPPY In some cases, a customer’s complaint of shoddy work is simply a result of unrealistic expectations that the former contractor failed to meet. For instance, a customer may not like the way the grain flows on a countertop, but the workmanship by previous 26

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

contractor is just fine. If you take on a job with such a contractor, you may find yourself in the same situation – with the customer complaining about you, Trimber warned.

“Look at the other parts of their house. If the rest always looks absolutely perfect, make sure that you can meet their expectations. Construct the contract so that you can meet them (the customer’s expectations) profitably,” Trimber advised.

BEST PRACTICES It’s essential to remember the three major reasons why people are wary of contractors: they think the work will take too much time and cost too much. They also don’t want to get ripped off.

To ease those fears, the contractor must ensure that the customer thoroughly understands what the job will entail. While this sort of transparency won’t get the job done faster or make it cost less, it will help alleviate the customer’s sense of being ripped off, according to Trimber.

A common quip associated with essay writing advises writers to “Tell them (readers) what you’re going to say, say it, and then tell them what you said.” A similar approach should be applied when dealing with a customer. Outline the job, do the job and review the job, Trimber advised.

“Tell the customer here’s what can be done. Here’s how much it will cost. Here’s how long it will take. The better you can calm the customer the better your chances of getting work done.

Remember that you’re walking into a volatile situation,” Trimber said.

In fact, effectively dealing with a demanding customer unhappy with a previous contractor’s work involves utilizing strategies that represent good practices for any job, according to Trimber.

“This approach is not just for a bad job site. It should be standard operating procedure,” Trimber said.

Audrey Henderson is a Chicago-based independent writing and research consultant specializing in sustainability, affordable housing, popular culture and the arts, travel, mental health issues, interpersonal relationships and business. Her written work has appeared in Transitions Abroad, Sustainable Cities Collective, Scripps Natoinal Digital, JustMeans and tcrBLOG, the online outlet for The Chicago Reporter.

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

27

What Can the Association Do For Me? s Editor’s note: Roosevelt’s

observation is as valid today as it was in his time. Below is another commentary we have seen that we believe is right on target.

“Every man owes a part of his time and money to the business or industry in which he is engaged. No man has a moral right to withhold his support from an organization that is striving to improve conditions within his sphere.” ~ Theodore Roosevelt

O

ne of the most frequently asked questions with regard to trade association membership is: “What can the association do for me?” And, since association membership usually involves money, it is a perfectly logical question to ask. The answer, quite frankly, however, is “Nothing.” Your association can do things with you, but not for you.

The reason is simple and it involves the same principles that apply to a man and his business.

A businessman invests money and he also invests his time and energy to make his business succeed.

The same holds true for the dues dollar, which represents a similar investment in one’s business. There are certain functions and services of the association which require the physical support and involvement of its members. It needs the collective thinking of all concerned to formulate plans, and it requires the physical effort of its members to put those plans into operation.

A survey indicates that 85% of all economic failures were firms or business not connected with a trade association.

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

Also it seems that the businessman who rebels against paying associations dues is always the first to criticize and to say that an association does him no good.

However, he is always in front of the line to take the benefits that come his way as a result of the efforts of the association and its dues paying members. Those benefits don’t just happen.

They are the result of a lot of hard work and effort by a great number of individuals who devote time and energy to get the job done.

Free enterprise in America did not achieve its present position by passive acceptance. Our association owes its position and stability to a long line of doers. What YOU do for it today determines how useful it will be for you tomorrow.

No one would want to be in an industry without a trade association. Just as a church sets the moral environment in which to live and raise a family, trade associations set the ethical and economic environment in which to operate a business.

When a group of citizens is faced with problems of mutual concern affecting their neighborhoods, they form a civic association. When the workers of America were faced with substandard working conditions, low pay, and abusive treatment by management, they formed trade unions.

The problems which face our industry today affect every contractor no matter how large or how small. And, since no one individual could possibly begin to solve any of these problems alone, it remains that each should join a collective effort to protect his business investment. It’s as simple as that.

This article first appeared in the 1984 or 1985 Ohio PHC Contractor Magazine.

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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ACCO Membership opportunities that AVE YOU MONEY ACCO has a number of cost-saving programs, available only to ACCO members, which can make a remarkable difference in your bottom line and help you maintain your competitive edge – on business services you use every day.

License Bond Program the ACCO Bond Program allows members to purchase HVACR, plumbing, sewer and water bonds at a discounted cost for all municipalities in which they work. Our program is underwritten by Federated Insurance with the guidance and support of ACCO. ACCO / mary@accohio.org / 800-353-2226 Speedway Fuel Program is a benefit that any ACCO member can use. ACCO members save 5 cents per gallon of gas. Don’t worry if you have 1 or 2 trucks - your discount is based on the monthly consumption of all ACCO members.

John Kennedy / jmkennedy@speedway.com / 330-961-7022 CareWorksComp Workers Comp Group Rating Program Group rating enables ACCO members to receive discounts on workers comp by pooling their individual experiences with the experience of other employers in the group (Available to contractors and associates of any size).

Shane Castle / shane.castle@CareWorksComp.com / 800-8373200, ext. 51575 WorldPay credit card processing could save members up to 40% in savings for processing. After an initial review, Perry Pokrandt will recommend the program that best fits your needs. WorldPay will help you lower your costs and generate more revenue.

Perry Pokrandt / Perry.Pokrandt@WorldPay.us / 715-272-1246 Weekly Safety Lessons ACCO will help you implement a quality safety program for your company and your employees. ACCO’s Safety Lessons provide pertinent information and topics for your safety meetings. Members can sign up for ACCO’s Safety Lessons by visiting accohio.org (All ACCO Safety Lessons are complimentary).

National Purchasing Partners ACCO has partnered with NPP to receive discount pricing on several products and services. NPP negotiates the rates, and makes them available to construction companies throughout the country. This program is entirely free, and there is no obligation to purchase.

To access the savings, register at www.mynpp.com Amerisearch Background Check ACCO has partnered with 30

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

Amerisearch Background Alliance to provide you with secure and comprehensive background screening services. Members receive accurate information, quick turnaround, real customer service, easy-to-use delivery systems and competitive pricing.

Mike Brown / mikeb@amerisearchbga.com / 800-569-6133 Sutton Leasing is a national fleet leasing company that handles all makes and models, imports and domestic, and is recognized by all manufacturers for all dealer incentives and rebates.

ACCO members receive unmatched vehicle pricing through volume discounts, any make or model, competitive interest rates, flexible funding options and credit approval and disposal services to maximize resale value of ownership.

Mark Francis / mfrancis@suttonleasing.com / 954-481-8750 Office Depot members get exclusive 5% off program pricing, 15-30% off ink, copy paper & toner. Program discounts apply to orders placed online, by phone, by fax, or in any Office Depot retail store.

Jeremy Lewis / jlewis@nationalcommercegroup.com / 313-5960466 Central Messaging Members get 10% off base answering service rates. We’re proud to be working with Central Messaging, a 24-hour/7 day a week answering service with over 20 years of experience. All operators are extremely professional, courteous and well trained.

TJ Levin / tj@centralmessaging.net / 866-409-8561 NCS Plus is an accounts receivable management firm, working to recover slow and delinquent accounts and bad checks for your business. Annual software maintenance fee is waived for ACCO members, special desk to handle issues for rapid resolution and each member may purchase a service program with less “up front” commitment.

Rick VonderBrink / rvonderbrink@ncsplus.com / 513-314-2000 ACCO Forum Network is an organized group of contractors that meet to share best practices and ideas. Forum members have one common objective – help improve each other’s business.

Members do not compete in the same geographic market, which allows for full disclosure in a confidential, trusting setting.

Members of each group meet on a regular basis to review company policies and procedures, technology, safety, education and training, advertising, customer input, operations and other topics of interest.

Rocco Fana, Jr. / rocco@accohio.org / 800-353-2226

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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PHCC Membership opportunities that AVE YOU MONEY PHCC Ohio has a number of cost-saving programs, available only to PHCC members, which can make a remarkable difference in your bottom line and help you maintain your competitive edge on business services you use every day.

PHCC Legal Services Plan PHCC members can discuss and identify legal problems and resolve general questions and concerns quickly through convenient access to specialized and qualified legal counsel (Members receive one (1) consultation per month by phone or one (1) office conference at no charge).

Dunlevey, Mahan & Furry / rtd@dmfdayton.com / 937-2236003 Speedway Fuel Program PHCC works with Speedway to provide our members higher fuel rebates than you could earn on your own. Depending upon the size of your fleet, you could save thousands each year plus 15% off any Valvoline Instant Oil Change service.

John Kennedy / jmkennedy@speedway.com / 330-961-7022 CareWorksComp group rating enables PHCC members to receive as much money as possible from the BWC maximum discount to a smaller percentage for companies with claims. Members receive discounts by pooling their individual experiences with the experience of other employers in the PHCC group (Available to contractors and associates of any size).

Shane Castle / shane.castle@careworkscomp.com / 614-9178641 National Purchasing Partners since 2007 thousands of PHC contractors have partnered with NPP to receive discount pricing on several products and services. NPP negotiates the rates, and makes them available to construction companies throughout the country. This program is entirely free, and there is no obligation to purchase.

To access the savings, register at www.mynpp.com Sutton Leasing is a national fleet leasing company that handles all makes and models, imports and domestic, and is recognized by all manufacturers for all dealer incentives and rebates.

PHCC members receive unmatched vehicle pricing through volume discounts, any make or model, competitive interest rates, flexible funding options and credit approval and disposal services to maximize resale value of ownership.

Mark Francis / mfrancis@suttonleasing.com / 954-481-8750 Federated Insurance offers insurance protection products and services to meet virtually all the business and personal 32

OHIO PHC CONTRACTOR • Volume 2016, Issue 2

PLUMBING-HEATING-COOLING CONTRACTORS

insurance needs of business owners including: Property, Auto, Liability, Umbrella, Group health, Life, Disability income, and Annuities, Risk management services, Annual Client Review program, Claims services and Business succession and estate planning (Not all programs available in Ohio) Scott Cloutier (South of I-70) 513-939-5284 / Rich Katsaras (North of I-70) 330-314-3964 Office Depot members get exclusive 5% off program pricing; 15-30% off ink, copy paper, toner; Program discounts apply to orders placed online, by phone, by fax, or in any Office Depot retail store.

Jeremy Lewis / jlewis@nationalcommercegroup.com / 313-5960466 Central Messaging members get 10% off base answering service rates. PHCC is proud to be working with Central Messaging, a 24-hour/7 day a week answering service with over 20 years of experience. All operators are extremely professional, courteous and well trained.

TJ Levine / tj@centralmessaging.net / 866-409-8561 Weekly Safety Lessons PHCC is here to help you develop and implement a quality safety program for your company and your employees. Members can sign up for PHCC’s Safety Lessons by visiting phccohio.org (All PHCC Safety Lessons are complimentary).

PHCC License Bond Program is underwritten by Federated Insurance with the guidance and support of PHCC. Members are able to purchase plumbing, HVAC, sewer and water bonds at a discounted cost for all municipalities in which they work. All PHCC members who qualify may participate even if they do not carry Federated Insurance.

PHCC / debbie@phccohio.org / 800-686-7422 IC System is one of the largest receivables management companies in the U.S. They meet PHCC members’ needs through a variety of resources and innovative technologies and can provide tailor-made solutions.

AssociationRelations@icsystem.com / 800-379-6520 WorldPay credit card processing and merchant services could save PHCC members 5%-40% on processing fees. After an initial review, Perry Pokrandt will recommend a program that best fits your needs. Perry and WorldPay will help you lower your costs and generate more revenue.

Perry Pokrandt / Perry.Pokrandt@WorldPay.us / 715-272-1246

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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OHIO PHC CONTRACTOR • Volume 2016, Issue 2

ACCO/PHCC of Ohio

8226 Stoney Brook Drive Chagrin Falls, OH 44023 800-686-PHCC/ 800-353-ACCO Fax: 216-393-0095 www.phccohio.org / www.accohio.org

ACCO 2016 - 2017 LEADERSHIP

PLUMBING-HEATING-COOLING CONTRACTORS

PHCC 2016 - 2017 LEADERSHIP

PRESIDENT Kris Guzik Energy Management Specialists 216-676-9045 / kris@energyman.com

PRESIDENT Brian Nieman Nieman Plumbing 513-851-5588 / brian@niemanplumbing.com

PRESIDENT-ELECT Josh Hauser Hauser Heating & Air Conditioning 513-777-7979 / joshhauser@hauserair.com

VICE PRESIDENT Bobby Thompson Kish Heating & Cooling 440-392-0900 / bobbyt@kishheating.com

PRESIDENT- ELECT Dave Wolfe Wat-Kem Mechanical 937-573-3072 / dwolfe@watkem.com

TREASURER Brian Stack Stack Heating & Cooling 440-937-9134 / brian@stackheating.com

TREASURER Ron Schmitt Joe Schmitt & Sons Plumbing & Heating 937-836-3086 / schmitt.ronald@gmail.com

DIRECTORS Frank Alexander Aire-Flo Corp 614-267-5401 / weescot@aire-flo.com

DIRECTORS Zone 3, CMPA Jeff Heger NIXCO Plumbing, Inc. 513-398-5907 / jeff@nixcoplumbing.com

Mark Swepston Atlas Butler 614-294-8600 / MSwepston@AtlasButler.com Steve Alexander Aire-Flo Corp 614-267-5401 / steve@aire-flo.com Doug Fisher Integrity Comfort Systems 937-568-9464 / dfisher@integrityconfortsystems.com

VICE PRESIDENT Rodger Sweitzer Baumann Plumbing 614-888-2411 / baumannplumbing@ameritech.net

Zone 6, PHCC Northeast Ohio Paul Episcopo VIP Plumbing

216-581-5730 / paul@vipplumbing.com Zone 7, PHCC Akron/Canton Rick Seifert D & A Plumbing & Heating 330-499-8733 / ricks@crowngrouphio.com

Joe Gertz Willis One Hour Htg. & AC 513-752-2512 / joe.gertz@resservices.com

Past Presidents Advisory Committee Greg Eisenhart Sanford Plumbing & Supply 330-386-5191 / plumber@spii.net

Barb Burg Anderson Automatic Heating & Cooling 513- 574-0005 / bab@andersonautomatic.com

Rob Fetz Fetz Plumbing-Heating & A/C 937-652-1136 / rfetz@ctcn.net

Don Van Horn BTU Comfort Solutions

440-398-9415 / dvanhorn1@btucomfortsolutions.com

Jim Haberek Haberek Plumbing & Heating 216-433-7774 / office@haberek.com

Paul Broerman Choice Comfort Services 937-974-1030 / paul@choicecomfort.com Tom Tanner Tanner Heating & A/C 937-299-2500 / ttanner@tannerhvac.com Bruce Beckwith Beckwith Heating & Cooling 330-923-1333 / bruce@beckwithheatcool.com

ACCO/PHCC OHIO MANAGEMENT TEAM Rocco Fana, Executive Director Debbie Tittl, Executive Assistant Mary Williams, Executive Assistant

Volume 2016, Issue 2 • OHIO PHC CONTRACTOR

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