Contents The 2023 Tech HOTLIST

Features

18 Booking tools: Will business travel OBTs ever meet the expectations and needs of travellers, corporate travel buyers and suppliers?

30 Future of distribution: We ask seven industry experts to share their insights and predictions about the future of distribution in the business travel space

Up Front

6 Opening Shots: The most exciting openings in the world of travel – in pictures

8 Everyone's Talking About: Artificial Intelligence and ChatGPT

9 Speaking Out: Bex Deadman, 8 Phase Consulting, believes travel managers should step up to the mark to help their organisations handle travel risk management

News and Views

12 News and trends, plus comment from the BTA, ITM and a new regular feature –Diary of a CTO

Departures

38 Reality Check: We check in to hotels in Whitechapel, Henley, Cambridge and Dublin, new serviced apartments in Hammersmith, and hold a team meeting in Victoria

41 Final Word: The quirkier side of travel