Boardwalk Resident Member Handbook | QC

We’re so happy you’ve to call Boardwalk home.

As you get settled into your new place, we wanted to share some quick tips to help you take advantage of everything Boardwalk has to offer. Create an account on our Resident Member Portal powered by Yuhu

The Resident Member Portal is a quick and easy way for Resident Members and Associates to interact, connect and access their information online. With a Resident Member account, you have the freedom to:

• Make payments online via debit and credit card

• Submit and track maintenance requests

• Book elevators

• Communicate with site teams through the chat feature

• Browse and claim Boardwalk perks and promotions

Not to mention, it’s mobile friendly, meaning you can access everything you need on the go.

Sincerely,

The Boardwalk Team

Home is a place where you feel a sense of belonging and are free to be yourself.

Moving In

We understand that moving can be an exciting and busy experience. With so much going on before, during and after the move, here are a few things to remember as you settle in your new home:

• Although your suite is inspected before you move in, make note of any concerns you have about your new home. If something was missed, we are happy to review with you.

• Please break down your boxes. This will help your community recycling bins from getting over-filled.

• Please provide us with your phone number and email address so we always have a way to contact you!

• Get to know your neighbours! A community is where we all feel a sense of home, comfort and belonging.

Remember to register your account on the Resident Member Portal powered by Yuhu (resident.bwalk.com). As a Boardwalk Resident, you have the freedom to make payments, book amenities, submit maintenance requests and stay connected to your community from the comfort of your home. The site is convenient, simple to use and secure! Keep an eye out for an activation email to get started.

Lease Your

Remember to keep your lease and all legal documents pertaining to your tenancy in a safe place for future reference.

It’s the agreement between you and Boardwalk, and contains important information regarding your tenancy. In case of a discrepancy, the provincial tenancy act prevails.

You may also view details of your lease on your Resident Member account at resident.bwalk.com.

Please read this document carefully and feel free to ask us questions about anything you do not fully understand.

Paying Your Rent

Paying your rent on the first day each month is easy at Boardwalk!

Here are the different ways in which your payment can be made:

Pre-Authorized Payments (PAP)

• Our Pre-Authorized Payment (PAP) plan is a convenient, worry-free and secure way to pay your monthly rent on time, every month, even if you are away. With PAP, your monthly rent is automatically withdrawn from your bank account.

Online Banking

• VISA and Mastercard debit or credit card are accepted on our Resident Member Portal powered by Yuhu.

• Payment of rent through your online banking by adding FPI Boardwalk Québec Inc as a beneficiary.

In-person

• Via cheque, money order or Interac at your Leasing Office.

We understand life can get busy, and we want to remind you that payment received after the first of the month is considered late and is subject to a late penalty, where applicable. When partial payment is received, the balance is considered late and late fees will apply. Depending on the court’s decision, you may not be subject to a late fee.*

*Quebec’s rules may differ.

For online bank transactions, please remember it can take three to five business days for any payment to appear on your account.

Parking

Life is hectic! To ensure all Resident Members have a place to park, we kindly ask that you park your vehicle in your designated parking stall, if specified on your lease.

For everyone’s security, your vehicle should be registered, insured and in operating condition. Due to the limited space we have available, we ask that you find alternate parking for your recreational vehicles, trailers or motorhomes.

Please contact your leasing office for more information about the cancellation of your parking stall.

Utilities

If your lease agreement states utilities are in addition to your rental charge, it is important you have them set up in your name as soon as you move-in.

It is equally important to remember to disconnect them upon move-out to avoid any unnecessary charges to your account.

If you forget to have the utilities set up in your name and the bill gets sent to Boardwalk, you will be charged for the services of the utilities in addition to an administration fee.

If the cost of a utility is included in your lease, no need to do anything!

Insurance

For your protection, we require that you purchase an insurance policy that covers your personal belongings against loss from water, fire, theft and includes insurance for third party liability.

We feel it is important to remind you of the potential financial hardships should a serious loss occur. The average household has approximately $35,000 worth of possessions, not including valuable items such as jewelry. Insurance covers more than just your possessions, it also protects you against liability for the damages to Boardwalk’s and your neighbours’ property. Purchasing a basic policy is very inexpensive protection against these risks.

We’ve partnered with Assurances Legault to offer our Resident Members a discounted price on insurance. Visit assuranceslocataire.com for more details.

Pets

At Boardwalk, we know your pets are part of your family, so we do all we can to make sure they enjoy their new home as much as you do!

Many of our buildings welcome pets, so long as they do not cause any disturbances to the community. We encourage you to consider the following information before adding a pet to your family:

• Cats and well-mannered dogs are welcome unless the building is specified as a non-pet community.

• In some cases, you may be charged a fee and/or a monthly charge.

• Small fish bowls and birds are welcome in our communities up to a certain capacity.

• Rodents and reptiles are not permitted in our apartments or townhomes. Please speak with us should you wish to house other animals such as ferrets or rabbits.

• We kindly ask that all pet owners clean up and care for their feline and canine friends.

Please keep in mind that some municipalities in Québec limit the number of pets allowed per household.

All pet approvals are pending a successful meet and greet with the Boardwalk Team. If you are interested in adding a pet to your family, please speak with your Customer Service Representative to discuss pet fees and if he/she meets the requirements.

*Not applicable in some provinces.

Satellite Dishes

If you have a satellite dish, or you plan on getting one, we kindly ask that you consider the following first:

• Contact us prior to installation to complete a permission form.

• We ask that dishes be installed using tripod mounting devices. Please ensure it is secured to the ground properly with plywood and weight.

• You may also mount your dish, so long as the mounting device is not screwed or bolted to the building. Clamps may be used, providing they do not cause any damages.

• Please ensure your satellite dish does not extend past your balcony.

• We ask that a professional satellite equipment installer is used.

• To avoid any unnecessary charges, please remember to remove your dish and hardware upon move-out.

• Please note that due to safety regulations, satellite dishes are not permitted in our communities in Québec.

Please contact us if you have any further questions about installation requirements.

Maintenance & Service Requests

Each of our communities employ highly skilled Maintenance Associates who respond to service requests Monday through Friday, during regular business hours. Resident Members can easily track and submit maintenance requests through the Resident Member Portal powered by Yuhu.

Our Maintenance Associates do their best to complete requests within the 72-hour time frame outlined in your lease agreement. Sometimes there are delays due to maintenance emergencies that require their immediate attention. Please be assured that should this happen; our Associates will do their best to have your request completed as soon as possible. The unexpected can happen, and if it does, you’ll have the peace of mind of knowing that a Maintenance Associate is available for emergency calls 24-hours a day, seven days a week. We ask that you contact us immediately if you are experiencing a situation where your health and safety are at risk, or if the situation will cause extensive damage to your home if it is not taken care of immediately.

An emergency service request covers essential items such as:

• Lack of electricity

• Flooding in your suite

• No heat or water

• Fire or fire hazards

• Lack of access to your suite

With service on call, your peace of mind is guaranteed. If you have an emergency maintenance request, please contact your Leasing Office, or call our 24hour Customer Service Centre at 1.800.310.9255 immediately.

If there is ever an occasion where Boardwalk needs to enter your suite for maintenance, you will be provided a 24-hour written notice to advise when and why we are entering. If we have verbal permission to enter your suite for a maintenance issue, you will not receive 24-hour written notice. Please keep in mind the only time we would enter your suite without notice is in an emergency situation where life or property is in jeopardy.

If you have a non-emergency maintenance request, please submit a ticket on the Resident Member Portal powered by Yuhu.

Balconies & Windows

Your balcony is yet another space to entertain, eat and hang out. Unlike the inside of your home, there are unique constraints that set the balcony apart from your indoor rooms.

• Patio furniture, plants and fake foliage are permitted.

• Please only place proper window coverings on your windows. We ask that flags, blankets, tapestries, and signs only be displayed inside your home.

• Propane barbeques are permitted in most communities. Please consult your Leasing Office for further details.

Please only place proper window coverings on your windows. We ask that flags, blankets, tapestries, and signs only be displayed inside your home.

Decorating Your Suite

Our goal is to make each Resident Member feel at home, so making sure your suite is personalized and stylish is important! If you decide to add your personal touch to your new home, we ask that you avoid using stickers, large nails or screws,

as they can easily damage the walls, floors, ceiling or woodwork of your suite. Instead, please use small nails or hooks for wall hangings. We kindly ask that you speak to us first, should you wish to paint, or make any structural alterations to your suite.

Being a Good Neighbour

Being a good neighbour is easy when you follow the Golden Rule: Treat others as you’d like to be treated. You are likely to see your neighbours everyday, or at least quite regularly, so you will have opportunity to build positive relationships.

If you experience excessive noise for an extended time, we kindly ask that you contact us, so we can address the situation.

Noise Levels

Our communities are not completely sound proof and with that comes the inevitability of noise. Please be aware of a few tips when it comes to making too much noise.

• Please do your best to keep the decibel level reasonable when watching TV or listening to music.

• Avoid stomping on your floor, especially in loud shoes.

• If you have small children, the pitter patter that you think is adorable, may be bothersome to your neighbours. Area rugs can help keep sound down.

• If you are enjoying the company of friends and family, let your neighbours know in advance.

Remember, sometimes your neighbours may not realize just how loud they are being. A polite conversation with your neighbour or a knock on the wall if it is late at night may help.

Odours

We understand it is your right to smoke in your home, so it is important that you do your best to be as courteous as possible to your neighbours.

Please keep in mind that when living in close proximity, cigarette smoke and other odours can easily seep into the common areas and your neighbours’ homes. To maintain an enjoyable environment for all our Resident Members, we kindly ask that you make every effort to mitigate any odour escaping your suite. Remember, we’re always here to help! If at any time second-hand smoke or odours from another suite begin to interfere with the enjoyment of your home, we encourage you to contact us so we can resolve the matter for you.

Some communities are now smokefree, please refer to the rules and regulations of your community.

Cannabis

Boardwalk does not permit the smoking or cultivation of cannabis in our communities.

The smoking and cultivation of cannabis can result in noxious smells, higher than average electricity usage, and excessive moisture build-up.

Safety Tips

Everyone has the right to feel safe in their own home. We strive to do everything we can to provide you with the means to take responsibility for your own personal safety and security. To help out, we would like to provide you with some tips to minimize the risk of crime in and around your home.

Safeguard Your Home

When it comes to protecting your family and your belongings, you can never be too careful. Exerting some extra effort can make all the difference in protecting your home from an illegal entry or burglary.

• Before you ‘buzz’ someone into the community, make sure you know who it is.

• Report solicitors. Such persons are not permitted in our communities unless prior arrangements are made with us.

• Be cautious of anyone who asks to enter your home. Boardwalk Associates can easily be identified by an ID badge and uniform.

• Let us know immediately of any needed repairs on locks, latches, doors, and windows.

• Always lock your doors, including your balcony.

• Intruders will look for keys under the doormat or around your front door, so please avoid hiding spare keys.

Safeguard Your Home While On Vacation

Although you never leave expecting that something will happen, it’s always best to have your home properly prepared so you can enjoy your vacation without unnecessary worry.

• Do your best to make your home look as lived-in as possible. You can achieve this by setting up automatic timers to turn on lights, radios or televisions.

• Arrange for your newspaper delivery to be stopped and have mail picked up by a friend or family member.

• Be cautious when telling people about your absence from home, even on social media.

• Have a trusted individual check your suite regularly to ensure you are protected against damage from unexpected weather events, flooding or other emergencies.

Safeguard Your Vehicle

Vehicles are a luxury on which many of us rely heavily. If you own a vehicle it is important you take the proper precautions to protect it from theft.

• Remove or store any valuables out of sight.

• Keep your car locked at all times.

• Turn off your car when you are not in it.

• Look inside and around your vehicle before getting in.

Be cautious when telling people about your absence from home, even on social media.

Fire Safety

It’s not only important to know what to do during a fire, but it’s also essential that you prepare yourself and your family before a fire occurs.

• Ensure your smoke detector is not disconnected or covered

• Familiarize yourself with the sound of your smoke detector

• Know where the pull stations and fire extinguishers are located in your building so that they can be activated quickly

• Familiarize yourself with the building and know at least two ways out of your building from your suite

• Review your building’s fire escape plan

Here are some other tips to protect your home from fire hazards:

• Always stay in your kitchen when cooking or baking

• Ensure your pets and children stay off all cooking services and countertops

• Keep the stove area clean and clear of anything that could catch fire

• Avoid overloading circuits and use surge protectors to protect your appliances

• Don’t use power cords that appear frayed or cracked

• Don’t run power cords under rugs or between rooms

• Never leave burning candles unattended

• Never leave a portable space heater unattended

• Avoid careless smoking and use a deep, non-combustible ashtray

• Never put out cigarettes in plant pots, moss or other types of soil as they may contain combustible materials

Never pour water on a grease fire

If you are cooking and a fire ignites in your pan, slide a lid over the burning pan and turn off the burner. Leave the pan in place until the pan is completely cool. Moving the pan can cause serious injury and you risk spreading the fire.

We strongly encourage you to test your smoke detectors monthly, and recommend that you change the batteries in the detector every six months.

Bed Bugs

Bed bugs are becoming more prevalent across the country and it is important that we work together to keep them out of our communities.

Contrary to popular belief, these troublesome critters don't discriminate between dirty and clean homes, which means even luxury hotels can be susceptible to bed bugs.

If you suspect you have bed bugs, don’t panic. Let us know as soon as possible, so we can treat your home and prevent the further spread of these pests.

Bed bugs are mostly active at night when they scurry out from their favourite hiding places to feed on

blood — yours as well as your pet’s. These pesky critters often take shelter in the cracks and crevices of bed frames, box springs, dressers, baseboards, sofas, and electrical outlets. Some signs of a bed bug infestation will be dark spots along the seams of your beds and on your beds, as well as rashes or bites on your body. Though they aren't known to transmit disease, the stubborn parasites can leave itchy and unsightly bites. Early detection of bed bugs is much easier and less inconvenient to treat than a widespread infestation.

Here are some tips to help control this stubborn pest:

• Check your furniture, baseboards and electrical outlets on a regular basis.

• Use a protective cover that encases mattresses and box springs to eliminate hiding spots.

• Reduce clutter in your home to reduce hiding places.

• Vacuum regularly.

• Check second-hand clothing, furniture, beds and couches for any signs of bed bugs before bringing them home. Avoid discarded curbside items.

• When travelling, inspect the furniture where you are staying for signs of bed bugs before you unpack.

• When you return from a trip, wash all your clothes.

If you suspect you have bed bugs, don’t panic. Let us know as soon as possible, so we can treat your home and prevent the further spread of these pests. Working together as a community, we can keep these pesky pests out of our homes, so we can continue to focus on what matters most in life.

Care Tips

At Boardwalk, we pride ourselves on building clean and beautiful Communities for our Resident Members to call home. The following tips will help keep your new home looking and feeling great.

Bathtub

• We recommend using clear, liquid soap and a sponge to clean your bathtub.

• For the best results, clean and towel dry your bathtub after each use.

• Avoid using abrasive cleaners or cleaning applicators, as they can damage the bathtub’s surface.

• Contact us in the event of any type of leaking to avoid damage.

Stove

• Please use aluminum drip pan liners instead of putting tin foil under the elements of an electric stove. They’re much easier to dispose of and will not stick to the oven and create hot spots on the element.

• Be careful when cleaning up spills under the drip pans in the terminal block area. When the stove is turned on, these terminal blocks are energized with 220 Volts A/C and can be very dangerous.

Plumbing

• Ensure that there is a toilet plunger in your home.

• When unclogging drains, avoid using liquid products as they can cause damage to the pipes.

• Please report any loose tiles or missing grout.

• Please contact us immediately if your faucets or taps are leaking to prevent water damage.

Linoleum & Laminate

Floors

• Sweep or vacuum your floors regularly to remove loose dirt which can scratch your floor.

• Avoid using detergents and abrasive cleaners, they may leave a dull film.

• When moving heavy items, lay a plywood panel on your floor and “walk” the item across it to protect your floor from damage.

Pouring & Flushing

We understand that it is tempting to flush and pour nearly anything down your drains and toilet. However, there are many things that should not go down the drain, and to improperly dispose of them is to risk significant problems such as a sewage backup and water shutdown.

Please avoid pouring grease down drains. Fats, cooking oils, and grease cling to pipe walls and solidify. To avoid any inconveniences to you and your neighbours, we kindly ask that you store used fats and grease in an empty container and dispose of it in the garbage. If you need to dispose of more than four litres of cooking oil, we ask that you take it to your local EcoStation.

We’d also like to kindly remind you not to flush the following items down the toilets:

• Baby wipes, disinfecting wipes, or cloth wipes of any kind. Despite being advertised as able to be flushed, these wipes create clogs and backups in sewer systems.

• Paper (other than toilet paper).

• Medications, as they have toxic effects on groundwater supplies and wildlife.

• Feminine hygiene products of any kind.

• Beauty products, cotton swabs, dental floss.

• Plastics of any kind.

• Grease of any kind.

• Garden supplies (such as pesticides, fertilizers, etc.).

• Paint, varnish and paint remover.

• Motor oil, gasoline, or any explosive material.

• Cat litter – it can linger in your pipes, and does not dissolve easily.

Please feel free to contact us should you have any questions.

Waste Management

Recycling is an easy and efficient way to keep our communities clean and minimize landfill waste. For your convenience, we have community bins for recycling and food scraps. Each bin has a sign on or above it to let you know what materials belong where.

Please keep in mind that when materials are placed in the wrong bins, our community may be charged additional fees (ultimately passed on to Residents) or the bins may not be picked up by the recycling company. Instead of disposing unwanted items like clothing, housewares and electronics, consider donating them to charitable organizations and non-profits.

Recycling Bin: All recyclable materials must be empty, clean, and dry.

Acceptable items:

• cardboard, cartons, and paper

• bundled stretchy plastic bags and plastic wrap

• plastic containers

• glass food jars and bottles

• metal cans and foil

• newspaper and magazines

Food Scraps Bin: Kindly remove food from its packaging before putting it in the bin. No packaging or plastic bags should be placed in these bins.

Acceptable items:

• food scraps and plate scrapings

• food soiled paper like paper plates and pizza boxes

• paper towels and tissue

Garbage Bin

Acceptable items:

• non-recyclable packaging

• diapers and wipes

• styrofoam packaging and meat trays

• small lids

• toothpaste tubes and brushes, etc.

• plastic cutlery and straws

We encourage you to refer to your municipalities waste management guidelines to find out where to dispose of unwanted furniture, electronics, household waste and textiles.

We have also provided you with a sorting guide to help you with sorting decisions. Please speak your on-site team if you’re ever unsure about the recycling and food waste program available at your community.

Thank you for doing your part to ensure our recycling and food scrap programs are a success!

Quick Reference Guide

Transfer Program

Life can bring unexpected changes. If a change suddenly requires you to move across the province or across the country, chances are we have you covered with numerous communities in various locations across Canada. You can visit bwalk.com to check out our other communities or speak with us to discuss your transfer options.

We enjoy having you as part of our Boardwalk family and look forward to finding you a new home in another Boardwalk community!

If you are moving out, please provide us with a written and signed notice indicating the day you will be moving.

Moving Out

Saying goodbye to a member of our Boardwalk family is never easy. Many memories and special moments were shared during your time with us, and we want to thank you for giving us the privilege of being a part of your story.

Before The Move

We are sad to see you go, but we want to make your move an easy one! If you are moving out, please provide us with a written and signed notice indicating the day you will be moving*. Also, we encourage you to reserve an elevator time for your move-out at your earliest convenience. Elevators are limited, and there may be other Resident Members moving in or out on the same day.

*Please refers to your provincial rules and regulations regarding written notices to vacate.

Please confirm the time and day for your move-out inspection with us.

• Please refer to your lease agreement for the proper date and time to give your notice to move-out.

• Provide us with your forwarding address, so that we can mail you your final statement.

• Notify government offices, public and professional services, and insurers of your address change.

• Contact Canada Post to have your mail redirected.

Showing The Suite

We understand showing your suite may be disruptive. We will do our best to accommodate both our current Resident Member and our prospective Resident Member. If showing your home is inconvenient on certain days, please let us know so we can try to make alternate arrangements.

Make Yourself At Home

Remember, we are here every step of the way to assist you with moving in, becoming familiar with your new community, and introducing you to the Boardwalk family. This is an exciting time and we wish for you a positive and fun experience as you settle in to your new home.

We look forward to getting to know you!

Pre-authorized Payment Program Authorization Form

Name:

Click here to download a fillable PDF file of this form

These services are for (check one): Personal Use

I authorize Boardwalk REIT Limited Partnership to process a debit, in paper, electronic or any other form in the amount of the outstanding balance on my account as per my lease agreement on the 1st day of each month, beginning:

I would like a monthly receipt showing my payment received. I have waived my right to receive pre-notification of the amount of the PAD and agreed that I do not require advance notice of the amount of PADs before the debit is processed.

I acknowledge that I have read and understood all the provisions contained in the terms and conditions of the preauthorization and that I have received a copy.

In order for Boardwalk to comply with federal and/or provincial privacy legislation, I/we understand that all personal information collected from me/us may be collected, used and disclosed by Boardwalk for the purpose of my/our application assessment, for the purpose of debt collection, to uphold and maintain the rules and regulations of the property, to evaluate my/our tenancy, to comply with applicable law and in the ordinary course of Boardwalk's business, including, but not limited to, any refinancing or potential sale of the property, and normal course dealings with providers of utilities and other like services.

I have attached a “void” cheque.

Pre-authorized Payment Program Authorization Form

TERMS & CONDITIONS

a) I authorize the Payee to debit my account as indicated on the attached "void" cheque under the terms and conditions agreed to me with the Payee until such time as written notice to the contrary is given.

b) I acknowledge that delivery of my authorization to the Payee constitutes delivery by me to the branch of the financial institution at which I maintain an account and that such financial institution is not required to verify that the payment (s) are drawn in accordance with this authorization. Termination of this authorization may/may not terminate the contract for good and services provided.

c) You the Payor may revoke your authorization at any time, subject to providing notice prior to the 23rd of the month you wish to cancel the PAD. To obtain a sample cancellation form, or for more information on your right to cancel a PAD Agreement, contact your financial institution or visit www.cdnpay.ca.

d) I will notify the Payee in writing of any changes to the account information or termination of this authorization prior to the 23rd of the month preceding the next pre-authorized debit.

e) I agree to replace any insu icient funds plus any applicable NSF fee with a certified cheque or money order.

f) I acknowledge that if there are insu icient funds on the first of the month, a second attempt will be made to withdraw the funds. I recognize that my financial institution may charge an additional NSF fee should there be insu icient funds upon this second attempt.

Items charged under any of the following conditions will be reimbursed subject to written notification by me to the branch of account within 90 days.

You have certain recourse rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.dncpay.ca.

a) I never provided authorization to the Payee.

b) The pre-authorized debit was not drawn in accordance with my authorization.

c) My authorization was revoked.

d) The debit was posted to the wrong account due to invalid/incorrect account information supplied by the Payee.

I warrant that all persons whose signature(s) are requested to sign on this account have signed this agreement.