Maintenance & Service Requests

Each of our communities employ highly skilled Maintenance Associates who respond to service requests Monday through Friday, during regular business hours. Resident Members can easily track and submit maintenance requests through the Resident Member Portal powered by Yuhu.

Our Maintenance Associates do their best to complete requests within the 72-hour time frame outlined in your lease agreement. Sometimes there are delays due to maintenance emergencies that require their immediate attention. Please be assured that should this happen; our Associates will do their best to have your request completed as soon as possible.

The unexpected can happen, and if it does, you’ll have the peace of mind of knowing that a Maintenance Associate is available for emergency calls 24-hours a day, seven days a week. We ask that you contact us immediately if you are experiencing a situation where your health and safety are at risk, or if the situation will cause extensive damage to your home if it is not taken care of immediately. An emergency service request covers essential items such as: • Lack of electricity. • Flooding in your suite. • No heat or water.

• Plumbing Issues. • Lack of access to your suite.

With service on call, your peace of mind is guaranteed. If you have an emergency maintenance request, please contact your Leasing Office, or call our 24-hour Customer Service Centre at 1.800.310.9255 immediately. If there is ever an occasion where Boardwalk needs to enter your suite for maintenance, you will be provided a 24-hour written notice to advise when and why we are entering. If we have verbal permission to enter your suite for a maintenance issue, you will not receive 24-hour written notice. Please keep in mind the only time we would enter your suite without notice is in an emergency situation where life or property is in jeopardy.

If you have a non-emergency maintenance request, please submit a request on the Resident Member Portal or call our 24-hour Customer Service Centre at 1.800.310.9255.