Resolvecall

Resolvecall are an award winning, credit management business, delivering end-to-end customer solutions via our leading-edge contact centre, coupled with the largest fully employed field agents in the UK. Our aim is to connect with customers where others have been unsuccessful, to engage with them in a professional and positive manner, to come to a resolution that works for both the customer and our clients.

In today’s climate we speak to many customers who don’t understand the options they have available to them, as they have not engaged with anyone before us. We take pride in being able to assist those customers and to reconnect them back to our clients acting as a conduit to help support them in sharing their current situation in order to move forward with either a suitable payment arrangement or signposting them for assistance, whether it be with finances or mental health, or anything else for that matter.

Having recently moved to Paisley, we have grown our contact centre and administration staff considerably, offering opportunities to local people and bringing business to the local restaurants, cafes, and shops.

2022 was one of most successful and exciting years for Resolvecall, with many milestones reached. Making the move to Smithhills Street in Paisley, with spectacular views of the Abbey and Town Hall, was one of the most positive and exciting steps after being based in Glasgow City Centre for 29 years. We were acquired by Jefferson Capital, providing our business with sound financial support, and also offering the same core values that our business believes in whilst allowing us to continue to operate as Resolvecall as everyone knows us. In September we celebrated our 30th Anniversary, coupled with long service awards and awards for achievements. In October, we successfully retained our Investors in People Gold Standard, which was testament to our people and everyone working together to achieve the goals and vision of the business.

Looking into 2023 we continue with our success and growth, supporting the local community and investing in our people which are fundamental factors in the future development of our business.

Email - amcvicker@resolvecall.co.uk

Website - www.resolvecall.co.uk