Customer Information Customer Information
To place an order, you may choose one of the following options:
Drop Shipping
Telephone:
(800) 854-8358 (714) 549-0678
Fax:
(800) 621-3442 (714) 979-2627
Bob Siemon Designs provides drop ship services for retail stores and e-commerce stores. The following fees apply:
Web Site:
www.bobsiemon.com
• Minimum Order $10.00 Net
Bob Siemon Designs 3501 W. Segerstrom Ave. Santa Ana, CA 92704 Our business hours are 7:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday-Friday. After hours, you will be directed into our voicemail system where you can leave your message and we will get back to you on the next business day. Remember that customer service is our passion, and our goal is to make you a “raving fan” of Bob Siemon Designs! Please feel free to let us know how we may serve you better.
Standard Dealer Qualifications • Have a retail store front with a store sign visible to the public or • Have an internet retail site with distribution capabilities • Have a valid resale license • Opening order minimum is $100 net
Trade Discount All printed product prices are suggested retail. For your convenience, displays are shown with your wholesale price. Our standard discount is 50% off suggested retail. Discount structure may vary on limited products. Exceptions are clearly noted where they apply. All prices are subject to change without notice.
Credit All first time orders must be prepaid. Our standard credit terms are net 30. To establish credit terms with Bob Siemon Designs, our credit application needs to be completed in full. Your terms will be prepay until your credit application is approved. Upon approval, you will be notified in writing of credit terms. We accept bank checks, cashier checks, money orders, debit cards, and the following major credit cards: • MasterCard • Visa • American Express • Discover
Free Displays We provide FREE display fixtures with the purchase of pre-selected packages offered in this catalog. By accepting delivery of this free fixture our customers agree to merchandise only Bob Siemon Designs' product on this fixture.
Freight All orders are shipped F.O.B. Santa Ana, California. Our standard method of shipping is United Parcel Service (UPS) and U.S.P.S. If you would like to use an alternative method of shipping, please specify the preferred carrier when placing your order. A $5 handling charge is applied to all orders.
• Drop ship charge $5.00 per order (not including shipping charges). • Your company packing list (as provided) insertion fee $2.00 per order • Address corrections after order is placed $2.00 plus any additional shipping charges. • All drop ship accounts require a valid credit card on file and will be billed upon shipment. • Actual freight charges will be added to each order upon shipment
• Orders can be sent via e-mail or fax 1-800-621-3442 and must have a valid USPS delivery address
Sales Program When you become a customer of Bob Siemon Designs, a sales team consisting of a territory manager and a customer support team member will be assigned to your account. This team will work with you to select and maintain a display program that works best for your store. Your field territory manager will contact you to set up an initial appointment and to establish regularly scheduled visits. The purpose of the scheduled visits is to clean, straighten and restock all Bob Siemon Designs displays in your store. The territory manager will also present new products as they become available. Your customer support team member will also contact you to arrange telephone appointments. The purpose of these calls is to restock your displays between field sales visits. In addition, they will inform you of new products and monthly specials. Your customer support team member is ready and able to give you tips on selling and merchandising.
Exchange Program Exchanges up to 10% of your annual purchases will be authorized when placing an offsetting order. Credit from these exchanges will be issued to your Bob Siemon Designs account and can be used toward future purchases. Cash refunds will not be issued. All products are exchangeable, with the following exceptions: • 14Kt gold and sterling silver • Seasonal merchandise • Display fixtures • Discontinued merchandise To ensure that you receive proper merchandise credit, please contact our Customer Service Department for complete instructions and a return authorization number. To avoid a restocking fee of 25%, product must be received in good condition and in the original packaging with all store stickers removed.
©Bob Siemon Designs • Prices listed are suggested retail. Prices subject to change. 122
Tel: 800.854.8358 • Fax: 800.621.3442 • www.bobsiemon.com
Ring Sizing
Sterling Silver Service/Repair Prices: Ring sizing up $ 30.00 Ring sizing down $ 30.00 Ring engraving $ 30.00 (Inside the ring only/1-10 characters) Pendant engraving (1-12 characters) $25.00 Additional characters $ 5.00 ea. Ring soldering $ 35.00 Chain soldering $ 30.00 Clean & polish $25.00 Antiquing $ 25.00 Gold Service/Repair Prices: Ring sizing up (first full size up) Call for price Each size thereafter Call for price Ring sizing down Call for price Ring engraving $30.00 (Inside of ring only/1-10 characters) Pendant engraving (1-12 characters) $25.00 Additional characters $ 5.00 ea. First prong re-tipping $ 35.00 Each additional prong $ 20.00 Ring soldering $ 45.00 Chain soldering $35.00 Clean & polish $25.00 Antiquing $ 25.00
To accurately measure a customer for a ring, you will need a metal finger sizer. We offer both a thin and a wide finger sizer. Use the metal ring width that most closely resembles the width of the ring being purchased. Slip the metal ring bands on the customer’s finger until you find a comfortable fit. The numbers on the metal bands indicate the size (7). When a dash appears with the number, this indicates a half size (7-). Please measure accurately.
Customer Information
Fine Jewelry Services & Repairs
There is no sizing charge for rings ordered within our standard size ranges (including ½ and ¼ sizes): Ladies’ ring sizes
3-9
Men’s ring sizes
8-13½
The following oversize charge will apply to ring orders outside of our standard size ranges: Sterling Silver
$ 15.00
14Kt Gold For the first size up
$40.00
For each size thereafter $25.00 (including ½ and ¼ sizes) Rings that have a continuous band design are available only in our standard size ranges and are so noted next to the product description.
Standard Abbreviations
Yellow or White Gold All 14Kt gold designs, except chains, are available in yellow or white gold for the same price. Please specify yellow or white gold when placing your special order.
Diamonds & Gemstones Our diamonds are graded in accordance with the Gemological Institute of America’s standards for diamond grading. We offer two qualities of diamonds – "gem" quality and "standard" quality. Gem quality diamonds are high quality diamonds with VS1-SI1 clarity and are in the G-I color range. Standard quality diamonds are in the SI2-I2 clarity range and are H-I in color. Many of our designs will accommodate more than one size or shape of stone. There is no setting charge when diamonds or gems are purchased from Bob Siemon Designs. All of our diamond settings are made with white gold. We recommend having settings checked at least once a year by a professional jeweler. Bob Siemon Designs is not responsible for lost diamonds due to settings that are not properly maintained. In addition to our fine selection of diamonds, we offer cubic zirconia and pearls. Synthetic birthstones are also available in the same sizes and prices as our cubic zirconia (see adjacent chart). Genuine gemstone pricing is available upon request.
14Kt CZ GP NP
14 Karat Cubic Zirconium Gold Plated Nickel Plated
QC RP S/S
Quality Costume Rhodium Plated Sterling Silver
Special Orders Please allow five working days for the order to be processed (not including shipping). We recommend that you confirm your customer’s order by collecting a 50% non-refundable deposit. When your order is placed, the creation process begins; therefore there are no cancellations or returns on special orders. Gemological Diamond Grading Chart Diamond Clarity: Flawless
Gem Quality
V VS 1
Diamond Clarity: Colorless
V VS 2
.10
VS2
Standard Quality
S I1
S I2
I1
N
O
Color Range
D E F G H I Diamond Weight and Size .05
VS 1
.15
.20
I2
I3
Fancy Color
J
K
.25
L
M
.33
.50
.75
P
Z
1.00
Diamond and Cubic Zirconia Information Chart Weight
and Size of Stone
Gem Quality Diamonds VS1-SI1 Clarity and G-I Color Range
Standard Quality Diamonds
Cubic Zirconia
SI2-I2 Clarity and G-I Color Range
.05 CARAT 511-891-4302 $193.99* 511-891-3950 $170.99* — — .10 CARAT 511-891-4310 $351.99* 511-891-3969 $274.99* 511-891-8502 $85.99* .15 CARAT 511-891-4329 ** 511-891-3977 ** 511-891-8510 $89.99* .20 CARAT 511-891-4337 ** 511-891-3985 ** 511-891-8529 $91.99* .25 CARAT 511-891-4345 ** 511-891-3993 ** 511-891-8537 $105.99* .33 CARAT 511-891-4353 ** 511-891-4000 ** 511-891-8545 $114.99* .50 CARAT 511-891-4361 ** 511-891-4019 ** 511-891-8553 $123.99* .75 CARAT 511-891-437X ** 511-891-4027 ** 511-891-8561 $135.99* 1.00 CARAT 511-891-4388 ** 511-891-4035 ** 511-891-857X $147.99* *Prices include setting charges **Prices available upon request. Please call our Customer Service Department at 1-800-854-8358.
©Bob Siemon Designs • Prices listed are suggested retail. Prices subject to change. Tel: 800.854.8358 • Fax: 800.621.3442 • www.bobsiemon.com
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Product Information 14Kt Gold Jewelry Customer Information
All of our 14Kt gold designs are made of the finest solid 14Kt gold. 14Kt gold consists of 58% pure gold and 42% other alloys, meeting the highest standards in quality. Each design is crafted using the timeless process of "lost wax" casting. This process begins with a hand-carved wax design that is then invested, or enclosed, in a plaster mold. Once the plaster is dry, the wax is melted out and the mold is then filled with molten 14Kt gold. Finally, each design is meticulously hand polished and placed in a signature jewelry box. Our 14Kt yellow gold pendants are carefully matched with 14Kt yellow gold chains. White gold designs are only available as charms. We do not offer white gold chains.
14Kt Gold Jewelry Care Gold jewelry can be easily cared for using a soft toothbrush, mild liquid dish soap and water. The jewelry can also be professionally cleaned. Harsh commercial cleaners can damage fine jewelry and should not be used.
Sterling Silver Jewelry Care Occasionally, a customer will wear a sterling silver ring for a few days and a black film, called tarnish, will appear. Tarnish is the result of the skin’s reaction to sterling silver and is produced by sulfuric oxide in the atmosphere and/or by certain foods or body salts. Generally, if your customer continues to wear the ring, the tarnish will disappear in a few weeks. Otherwise, it can be removed with the polishing cloth that is included with each sterling silver design. On rare occasions, the body may react to the copper alloy in sterling silver and turn the finger a slightly green color. If this happens, your customer can simply wash their hand thoroughly, clean the silver with the polishing cloth, and remove the ring at night to allow the skin to breathe. Genuine sterling silver will tarnish over time and needs to be cleaned professionally or with a polishing cloth to keep it looking shiny. Sterling silver designs can be easily cared for using a soft toothbrush, mild liquid dish soap and water. Harsh commercial cleaners can damage fine jewelry and should not be used. To keep the silver in your jewelry display looking its best, use the provided polishing cloth to bring your designs back to their original shine. To prolong the life of sterling silver jewelry, we recommend that it be removed when sleeping, showering, and swimming.
Quality Costume Jewelry
Sterling Silver Jewelry All of our silver designs are made with solid sterling silver of the finest quality. The base metal content of sterling silver is 92.5% pure silver and 7.5% other alloys. Each design is crafted using the timeless process of "lost wax" casting, which begins with a hand-carved wax design. The design is then invested, or enclosed, in a plaster mold. Once the plaster is dry, the wax is melted and the mold is then filled with molten sterling silver. Finally, each design is meticulously hand polished to a brilliant shine. Sterling silver pendants come with sterling silver chains with soldered links for added strength. Many of our designs are "antiqued" through a special oxidizing process, which adds contrast and helps to emphasize the design. Each pendant and ring is stamped with the Bob Siemon Designs logo, a guarantee that you have chosen the finest jewelry available. All sterling silver designs are placed in our signature gift box with a polishing cloth and sterling silver care instructions.
Our quality costume pendants are cast in the finest 100% lead-free pewter, hand polished, then "triple-dipped" in either 22Kt gold or rhodium. This 22Kt gold plating thickness is three times the industry standard. Our chains are plated using the same process to ensure the consistency and quality of each design. All quality costume designs are presented in our signature gift box. We are proud of our work and offer a lifetime guarantee on all quality costume jewelry. To prolong the life of quality costume jewelry, we recommend that it be removed when sleeping, showering, and swimming.
Impulse Jewelry Our fashion jewelry incorporates many of the qualities found in our various jewelry lines. We use an assortment of materials to create this line and our packaging is specially designed for each collection of jewelry. We create our fashion jewelry designs based on current jewelry trends and add our own unique inspirational message to each piece.
Product Information Chart
Jewelry
Base Metal
Polishing
Plating
Chain
Packaging
14Kt Gold
58% pure gold hand polished none 42% other alloys
14Kt gold soldered links
signature jewelry box
Sterling Silver
92.5% pure silver hand polished none 7.5% other alloys
silver soldered links
signature jewelry box
Quality Costume pewter hand polished “triple-dip” 22Kt gold plated or 92% tin 22Kt gold or rhodium plated 8% other alloys rhodium plated brass chain
signature gift box
©Bob Siemon Designs • Prices listed are suggested retail. Prices subject to change. 124
Tel: 800.854.8358 • Fax: 800.621.3442 • www.bobsiemon.com
Sterling Silver Chains Silver Curb Chain 14”
Silver Fancy Curb Chain 18”
SPCN 511-844-1234
SPCN 511-844-1129
Silver Curb Chain 18”
Silver Box Chain 18”
SPCN 511-844-1242
SPCN 511-844-1161
Silver Curb Chain 20”
Silver Cable Chain 18”
SPCN 511-844-117X
SPCN 511-844-0955
Silver Curb Chain 24”
Silver Cable Chain 20”
SPCN 511-844-1269
SPCN 511-844-0963
$20.99
$23.99
Customer Information
$23.99
$23.99
$45.99
$23.99
$58.99
$25.99
Sterling Silver Bracelets
Quality Costume Chains
Silver Curb Bracelet 6.5”
Stainless Steel Curb Chain 18”
$32.99
$6.99
SPCN 511-844-098X
SPCN 510-355-9439
Silver Parallel Curb Bracelet 8”
Stainless Steel Heavy Curb Chain 24”
SPCN 511-844-3067
SPCN 510-355-9420
$12.99
$38.99
Silver Rolo Bracelet 8” $38.99
SPCN 511-844-3040
Our solid sterling silver chains and bracelets are available in a variety of styles and lengths to meet your needs. Each link is individually soldered. Each fine jewelry chain and bracelet is presented in an elegant jewelry box. For information on 14Kt gold chains, please contact our Customer Service Department.
Tools & Accessories
Net Prices
A. 511-897-3090 Thin metal finger sizer
A
$46.99
B. 511-897-3104 Wide metal finger sizer $46.99 C. 511-897-3082 Ring stick
$40.99
D. 511-897-3112 Polishing cloth
$17.99
D
B C
©Bob Siemon Designs • Prices listed are suggested retail. Prices subject to change. Tel: 800.854.8358 • Fax: 800.621.3442 • www.bobsiemon.com
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