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Resolute Dental Partners: Building a positive team culture By Daniel Beaird
Dr. Gregory Toback regularly reflects on over 15-years of coaching in Little League Baseball and how much it shaped his approach for building dental teams today. As the founder of Resolute Dental Partners, a Connecticut-based DSO that began its journey in 2018, Dr. Toback points to unique commonalities that have helped propel the success of his young company.
“I learned the importance of building a positive team culture in baseball,” said Dr. Toback, a periodontist for over 24 years in New London, Connecticut. “Not just the players, but the parents as well. There are
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so many negative stories about youth athletics, so the challenge was how to build an environment with high expectations, a winning mentality, while being inclusive of each team member.”
JULY/AUGUST 2022 • DENTIST ENTREPRENEUR ORGANIZATION
During his coaching days, Dr. Toback says he learned to reflect on success and failure, work on himself and how his words and actions influenced others, and how to strengthen the team culture each day. “I did a lot wrong along the way. But I had to learn how to let go of regrets and use the experiences to make me more effective the next day. It became a personal process I still use today. The technical aspects of baseball were known far better by many other coaches I competed against. What differentiated our teams was that we learned how to understand and work with a lot of different personalities, all young and vulnerable, and how to recognize each individual and provide the support they needed. Our ability to build team culture led to our success.” “It all translates to how I run my business today,” he said. Resolute is a doctor-owned DSO committed to the Connecticut communities it serves, capitalizing on its deep history of dental practices spanning 50 years in the state. Dr. Toback owned and operated Shoreline Periodontics for 18 years before building Resolute on a collaborative model of shared resources, technology, clinical intellect and experiences. With seven locations, 3 periodontal and 4 restorative, Resolute has capitalized on the team building skills across locations.
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