PWH Q2 2017

P R O F E S S I O N A L W O M E N I N H E A LT H C A R E • W E C R E AT E L E A D E R S

Launching the 1st Annual PWH Leadership Summit PWH Past Chair Heather Llorca-Kropp shares her vision – and why now is the time.

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INSIDE: p.14

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Events: Teams of Distribution Leaders Play BOCCE at HIDA Exec PWH Luncheon.

HIDA Legislative Update: HIDA Executive Conference and Washington Summit www.mypwh.org Issue 2 • Spring 2017

PROFESSIONAL WOMEN IN HEALTHCARE

CONTENTS PWH CHAIR: Stop Spinning.

Use Time Intentionally. pg3 HIDA Streamlining Healthcare Scholarship Jana Quinn Inspirational Award pg4 Creating Marketing Strategies at NDC and PWH Spotlighting Natalie Martin Director, Creative Services, NDC, Inc pg5 Launching the 1st Annual PWH Leadership Summit: PWH Past Chair Heather LlorcaKropp shares her vision – and why now is the time. pg6 COACH’S CORNER: Are Your Boundaries Healthy?

PWH Distance Learning Courses

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An Integrated Healthcare Services and Products Company Spotlighting Cardinal Health pg11 DEVOUR: A Summer Weekend in Pittsburgh pg12 Teams of Distribution Leaders Play BOCCE at HIDA Exec PWH Luncheon pg14 Big Picture Benefits John Sasen Scholarship winner shares the value of attending HIDA Exec

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WELLNESS: Battling Burnout

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PWH Focuses on Outreach

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Collaboration, Networking and Advocacy HIDA Executive Conference and Washington Summit pg19

Connect Staff and Volunteers EDITOR Rachel Bailey Director of Marketing and Education, Vet-Advantage rachel@penwancomm.com

EDITORIAL & CIRCULATION MANAGER Michelle Rydberg Executive Director, Professional Women in Healthcare mrydberg@mypwh.org

FOOD & TRAVEL EDITOR Jackie Jones Director of Dental Sales & Marketing at NDC jjones@ndc-inc.com

ART DIRECTOR Brent Cashman Graphics Manager, BOCdesign, Inc. brent@bocdesigninc.com

CONTRIBUTING EDITOR Heather Zehringer Marketing Manager - Medical Equipment Medical Division at Midmark hzehringer@midmark.com

VICE CHAIR of MARKETING & BRAND DEVELOPMENT Natalie Martin Director, Creative Services at NDC nmartin@ndc-inc.com

PWH MISSION & PURPOSE Professional Women in Healthcare is an organization dedicated to ongoing development for women in healthcare businesses. We are a member organization providing a national voice and progressive leadership for women in the healthcare manufacturing, distribution and service industries. Our mission is to empower women to lead and succeed. Our vision is a health care industry equally led by women.

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Summer 2017 • Issue 2 • www.mypwh.org

LETTER FROM THE CHAIR

Stop Spinning. Use Time Intentionally.

Spring is upon us and I feel as though I just ushered in the new year! It seems as though the wheel we are running on only spins faster and faster. That “it will slow down a bit after…” seems at times to be not much more than an illusion. With so many plates spinning at one time and so much talk of activity vs. productivity, one barely has time to ponder our own status. How are we keeping up?

Thomas Edison said “Time is really the only capital that any human being has, and the only thing he cannot afford to lose.” Another anonymous quote states: “Ordinary people think merely of spending time. Great people think of using it.” We all complain about a lack of time, but the real issue is lack of time management and lack of direction.”

Below are some of the best time management tips I have come across: 1. Plan your day, and include your personal time. Block time on your calendar for a workout, time with children or others special to you, special events, etc. If your schedule does not include time for the things that are important to you, your schedule will get filled with random activity that may not be worth your time.

2. Be realistic about the amount of time allotted for each activity and how much you put on your schedule.

Allotting the right amount of time for an activity goes both ways. Do not schedule an hour if it only needs half an hour and vice versa. If you overbook your schedule, you may find yourself always behind. Allow a cushion and small windows of downtime to catch your breath and catch up.

I encourage all of you to be intentional about where you invest your time, with whom you invest it, and on what you invest it. You cannot get time back so chart your course, or you will simply spin around and around, never going anywhere, or at least not where you wanted to go.

As always, a sincere thank you to our partners, patrons, sponsors and members. Please feel free to reach out at any time with suggestions, ideas or questions.

Allotting the right amount of time for an activity goes both ways.

Do not schedule an hour if it only needs half an hour and vice versa.

3. S tick to your plan but be open to thoughtful spontaneity. You can deviate from the plan if you are deviating for something worthwhile.

This is very different than just blowing where the wind blows, spontaneously spending your precious time.

Warm Regards, Julee Prefer PWH Chair 2017-18 jprefer@hsg-inc.net

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HIDA SCHOLARSHIP / JANA QUINN AWARDS

HIDA Streamlining Healthcare Scholarship PWH will award one woman in the industry, a SHC scholarship including airfare, hotel and attendance to the HIDA Streamlining Healthcare Conference. This opportunity is open to member and nonmembers. A one year membership to PWH is also included.

To apply, please fill out the 2017 SHC Scholarship Application defining your interest and why you would like to be considered. To access the application, go to: www.MyPWH.org and click on: “Scholarships/Awards” from the top menu.

Submission Deadline: July 31, 2017

Jana Quinn Inspirational Award In memory of our friend, Jana Quinn, the members of Professional Women in Healthcare have created the “Jana Quinn Inspirational Award” presented annually to a healthcare professional who is successful not only in their career, but in life.

This award represents an inspirational person in the medical industry, male or female. We are seeking a person with qualities that define their success in life, not only professionally. We are looking for the qualities that were an inherent part of Jana and her experiences. We are looking for a combination of a mentor, role model, adviser, family person, a person not afraid to struggle, who’s combination of endearing qualities draw others to him/her.

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If you would like to nominate someone for this award, please complete the nomination. To access the application, go to: www.MyPWH.org and click on: “Scholarships/Awards” from the top menu.

If you have any questions, please contact Jackie Jones at jjones@ndc-inc.com.

The award recipient will be announced at the HIDA Streamlining Healthcare Conference in September.

Submission Deadline: August 1, 2017

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MEMBER SPOTLIGHT

Creating Marketing Strategies at NDC and PWH Spotlighting Natalie Martin - Director, Creative Services, NDC, Inc Natalie Martin learned early in her career, from former supervisor Jackie Jones, the important role PWH can play in forming contacts and learning about the industry. Nine years later, Martin is the Vice Chair of Marketing and Branding for PWH, which allows her to utilize her marketing and leadership knowledge to unify of all the committees’ marketing goals. An artist at heart, Martin shares the unique talents she brings to the organization and encourages others to create their futures.

How long have you been a member of PWH? I joined PWH a little over nine years ago, and it was at the beginning of my career in the healthcare industry. It provided an excellent opportunity to create a network of contacts, as well as learn more about my new field. PWH provided vital resources for a recent graduate with limited connections.

Why did you choose to join PWH? My supervisor at the time, Jackie Jones, was a PWH committee member and encouraged me to join early on. She wanted me to experience the unique networking and professional growth opportunities that she felt had enhanced her own career. Of course, my firsthand experience confirmed that advice and I immediately began building the relationships that I treasure today.

What is your current PWH role and what would you like to bring to the organization this year?

I am currently serving as the Vice Chair of Marketing and Branding, which is precisely in line with my professional passions. My goal is to utilize the full range of my experience to refine the processes already in place and to unite the marketing goals of all PWH committees under a more unified plan. It’s exciting for me to think about working with my fellow members to create and execute new strategies with comprehensive objectives.

What is your current title and role/responsibilities at your organization (job)?

all of my experience and training brought to bear in a single challenging effort.

What was your dream job as a child?

Aside from toying with the idea of becoming a crime scene investigator, I have never wavered from my desire to become an artist. Since childhood, I have been attracted to the arts in all forms whether it be drawing, crafts or photography. In fact, I only felt at a vocational crossroads once during my education. Even then, the decision was which design discipline to pursue – graphic or interior. I leave my office at the end of each day knowing that I made the right decision!

My position is Director, Creative Services within the Marketing & Creative Services department of NDC, Inc. On the creative side, I lead a team of three design professionals who are responsible for all of our What advice do you company’s visual content have for someone from business cards to just starting in the tradeshow dress. Beyond Healthcare Industry that, I work directly with and new to PWH? our Vice President of Never follow your Marketing as well as career path passively. other members of the It’s imperative that you executive committee to take an active role by develop and implement Natalie Martin becoming involved in marketing strategies for organizations like PWH, and making our organization. connections that can guide you along the What is your favorite moment way. Engage with a mentor you can trust about your career so far? for those times when you are really in Without a doubt, the recent rebranding need of some experienced advice. I found of NDC was the highlight of my career up my current mentor through PWH and to this point. My team was given the task she has been crucial in helping me meet of creating the new public image for the professional growth head on. Consolidation company, which would embody our overall of these types of resources makes PWH philosophy and mission. This project drew an invaluable organization for nurturing upon every bit of talent and knowledge I had professionals, but also makes it equally gained as a creative professional. It required important for members to give back. keen design sensibilities, extensive research, Always seek out opportunities to share some corporate soul-searching and an your talents with this amazing group of extraordinary amount of brainstorming. In innovative women. You will be pushed, you the end, it was immensely fulfilling to have will grow, and you will be fulfilled.

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HEATHER LLORCA

Launching the 1st Annual PWH Leadership Summit: PWH Past Chair Heather Llorca-Kropp shares her vision – and why now is the time.

By Heather Zehringer, PWH Professional Development Committee and Marketing Manager – Medical Equipment, Medical Division at Midmark Corp.

A catalyst is defined as a “person or thing that precipitates an event.” Heather Llorca-Kropp can be described as the catalyst who ignited the spark for PWH’s first-ever Leadership Summit. Last year she approached the Board and advocated that the organization invest time and resources to execute this unprecedented event.

Llorca-Kropp shares the origins of this event, her vision, and what this endevour will mean for all PWH members.

How did the idea for a Summit start and with whom?

For years the PWH Board had been discussing our unique position in the industry when it comes to leadership training. The specific concept of a leadership-focused Summit had also been brewing for years, however, the organization needed to be in a position to support and execute such a large event.

Believing it was the right time, last year I brought the concept to the Board and they agreed.

What is the goal of the Leadership Summit?

The objective of the Leadership Summit is to provide two days of education and networking focused solely on leadership skills to members and non-members in the industry. We feel there is ample content in the industry when it comes to customer insight, government updates and education on selling. HIDA and Share Moving Media do a fantastic job of keeping us all informed and educated on industry topics. We felt we could add to that by focusing primarily on leadership during the course of the two days.

Why is now the time to execute the event?

PWH is in a good position today to continue to give back to our members and the industry in meaningful ways.

With the support of our corporate partners and sponsors, we are able to add this program to our already robust remote education, networking and mentoring offerings.

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What do you hope attendees gain from the experience?

What do you strive to take away from the Summit?

I hope that aspiring leaders leave feeling energized and excited about the future of their career! When they get back to their desk, we want them to be able to apply new skills to their current job and have the new resolve to push themselves towards growth in our wonderful industry.

I hope that executive managers leave inspired to help cultivate strong teams and expand the healthcare industry bench of talent. We believe the peer networking will be one of the most valuable aspects of the Summit and are aiming to have everyone leave with new contacts and friendships.

Personally I hope to leave the Summit as inspired as I leave our PWH board meetings and industry events. Our industry is a great one and I am so proud that PWH is going to be a part of inspiring growth and leadership for the future.

It is mission critical that we collectively take responsibility for inspiring the next generation of leaders to innovate and be a contributing force in changing healthcare for the better.

Is there anything else you would like PWH membership to know?

I would encourage people to start talking

SAVE the DATES | June 11-13, 2018

to their managers about attending, and reach out to us as we publish more details.

This is going to be a premiere program for education and networking and I encourage all to register quickly when we open registration.

We have tried to create a cost structure that is affordable and will be well worth the spend. It is good though to think about your budgets, and since this will be next spring, I would advise setting aside a budget line for team participation this fall.

For more information about the June 2018 PWH Leadership Summit, please visit: www.MyPWH.org and click on “Read More” on the home page.

Minneapolis, MN The Renaissance Depot

From INSIGHTS to RESULTS

Be the leader your team needs to succeed!

PWH is hosting the industry’s premier leadership education & networking event. Join women and men in the industry for 2-days solely focused on leadership development.

Aspiring leaders and executive management will discover new skills that will enable you to lead the way and inspire your team.

Registration will open this fall. Watch for future details at www.mypwh.org.

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COACHES CORNER

Are Your Boundaries Healthy?

Recognize the signs and take steps to fortify

By Lisa A. Mead RN, MS, Certified High Performance Coach www.crownehc.com

Boundaries are essential to healthy relationships and, really, a healthy life.

Setting and sustaining boundaries is a skill. Unfortunately, it’s a skill that many of us don’t learn or even think about during our daily lives. We might pick up pointers here and there from experience or through watching others. But for many of us, boundary-building is a relatively new concept and a challenging one.

Personal boundaries are the imaginary lines we draw around ourselves to maintain balance and protect our bodies, minds, emotions, and time from the behavior or demands of others. They provide the framework to keep us from being used or manipulated by others, and they allow us to confidently express who we are and what we want in life. Personal boundaries allow us to be in the driver’s seat of our own lives.

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Healthy boundaries are also important to have in our professional lives. Establishing professional boundaries allows you to be in the driver’s seat of your career. Without healthy boundaries you give up a part of yourself to be available or accommodating.

Or you become so entangled with another person and their needs (co-dependent behavior) that you lose your own identity.

You can see how easily this can happen at both work and home. At work,

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without boundaries, you may find yourself taking care of everyone else’s to do list but your own, forcing you to work late, fall behind or burnout. Without boundaries you can easily feel like you are the dumping ground for your boss, colleagues and your staff. You need healthy boundaries so you can set expectations of what you can commit to doing and how much time you can dedicate to all the various people and activities that will gladly take up all your time and even more importantly your energy.

There are many ways to develop healthy boundaries and you can use this time to review where you are with setting healthy boundaries and enforcing them.

Below are some indications of unestablished or unhealthy boundaries: • Saying yes when you mean no.

• Feeling guilty when you say no.

• Not speaking up when you have something to say.

• Becoming overly involved in someone’s problems.

• Allowing yourself to be interrupted or distracted to accommodate another person’s immediate wants or needs.

• Allowing people to say things to you or in front of you that make you uncomfortable.

6 Steps to establishing healthy boundaries

1 - Know your limits

onsider what you can tolerate and C accept, and what makes you feel uncomfortable or stressed.

2 - Be direct E veryone has different limits. You need to be direct and clear about your boundaries when others’ behavior or requests make you uncomfortable.

E xamine your own behavior and words to see where you might be crossing another person’s boundaries.

3 - Reinforce I t may take some time to train yourself and others to be aware of and respect your new boundaries. Continue to reinforce them so that you are taken seriously and respected. Practice saying no when you are asked to do something you don’t want to do.

4 - Reciprocate E xamine your own behavior and words to see where you might be crossing another person’s boundaries. Work to change those behaviors so that you are reflecting the respect and support you want for yourself.

5 - Be patient If you have had weak personal

boundaries for years, be aware that this change doesn’t happen overnight.

6 - Practice self-care P utting yourself first also gives you the energy, peace of mind and positive outlook to be more present with others and be there for your professional and personal relationships.

Taking the time to review, develop and reinforce healthy professional and personal boundaries will provide you with a framework to manage your energy and time. When you know where you stand and what your limits are, you improve your confidence and find yourself stronger to face life’s daily challenges.

NDC event booth

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COURSES AND WEBINAR SCHEDULE

PWH Distance Learning Courses Session 2 Management Development Profiles must be submitted by July 17.

Session will conclude on September 11.

Session 3 Leadership Development Profiles be submitted by September 18.

Session will conclude on November 6.

As part of our continued focus on Leadership Development, PWH is excited to announce new learning opportunities through a customized program from Caliper University, designed specifically for our PWH members to grow and develop their leadership skills.

This summer, we are offering our members three different online learning sessions to target the specific needs of each group’s opportunities for growth. As a member, you have the option to either enroll in a professional track, management track, or leadership track or complete as many pieces of the program as you desire to support your development path.

Each session is an 8-week Online Certificate Course and includes a personal assessment, a one-on-one

consultation with the Caliper representative, custom insight report, course preparation, two fully interactive webinars and a booster session to reinforce lessons and explore how team members have applied the new skills. Participants will earn a certificate at the successful completion of the course and recognition amongst their PWH peers and the industry.

Session 1 Professional Development Registration closed May 29.

Session will conclude on July 24.

The three sessions are being offered on a first-come, first-served basis at $475 each with 15 maximum participants per session.

For more information, to review the complete course outlines and register for one or more of the sessions, please visit mypwh.org.

We look forward to welcoming our aspiring leaders to this year’s online program!

About Caliper: Caliper is an employeeassessment and talent-managementsolutions company. Their solutions are built from a unique combination of rigorous behavioral science, leading-edge technology, and deep expertise. Their consultants use Profile results as a springboard to coaching and workshops centered on improving individual and team performance. For more information, visit calipercorp.com.

More Upcoming Webinars: Register at www.mypwh.org June 28, 2017 12:00 PM EST Making Mentor Connections with Vicky Lyle Join us online where we’ll discuss the process of making a connection and the mentoring relationship. We’ll also share how to use the PWH mentoring website.

Register at www.mypwh.org

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July 12, 2017 12:00 PM EST Getting in the Right Relationship with Food - Eileen O’Grady Join us online as debunk myths about being overweight and obesity, review emerging science on how to change disordered eating patterns, and review personal remedies for improving your own relationship with food.

Register at www.mypwh.org

CORPORATE PARNTER SPOTLIGHT

An Integrated Healthcare Services and Products Company Cardinal’s Mission We help pharmacies, hospitals and ambulatory surgery centers, clinical laboratories and physician offices focus on patient care while reducing costs, enhancing efficiency and improving quality.

Products and Services Cardinal Health (NYSE: CAH) provides clinically-proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management.

environment is crucial to corporate success. In our efforts to ensure diversity in the workplace, Cardinal Health strives for a workplace that accurately reflects the communities and marketplaces in which we do business.

At Cardinal Health we value diversity and inclusion and have a large Employee Resource group called WIN, which is our women’s network. At Cardinal Health

in the workplace, women’s issues and creating as much value as they can for the organization.

Global Headquarters: Dublin, Ohio 40,000 + Employees – 10 PWH Members Leadership Team: George S. Barrett, Chairman and Chief Executive Officer

Top Initiatives for 2017 From hospital to home, Cardinal Health is an essential link that helps healthcare providers reduce costs, enhance efficiency and improve quality.

Reasons for Becoming a PWH Corporate Sponsor Maintaining and fostering a diverse, inclusive work environment that drives innovation, while reflecting the marketplace and communities where we operate, is essential to Cardinal Health being a leader in the healthcare industry. In short, we consider diversity and inclusion essential to who we are and what we do.

Diversity at Cardinal Health is global and includes thoughts, communication style, interests, languages, values and beliefs, and a variety of dimensions.

The workforce is rapidly changing; cultivating a diverse and inclusive work

Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. we believe strongly in inclusion so anyone is able to join (including men), as long as they are passionate and committed to equal treatment of women

Donald M. Casey, Jr., Chief Executive Officer, Medical Segment Jon Giacomin, Chief Executive Officer, Pharmaceutical Segment Mike Kaufmann, Chief Financial Officer Pamela Kimmet, Chief Human Resources Officer Craig Morford, Chief Legal and Compliance Officer Patricia B. Morrison, Executive Vice President, Customer Support Services, and Chief Information Officer Craig Cowman, Executive Vice President, Global Sourcing Melissa Laber, Senior Vice President, Global Sourcing Bob Wagner, Vice President, Global Sourcing

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By Jackie Jones

A Summer Weekend in Pittsburgh

Summer is bringing warmer weather and longer days. It is also bringing me to a city dubbed “Mighty. Beautiful.”: Pittsburgh.

Here I will celebrate my summer birthday with friends by catching a Tom Petty concert and visiting the Andy Warhol Museum.

To get more of the scoop on this hidden gem, I reached out to friend and industry colleague, Don Lovre, Director National Accounts, for BBraun. His suggestions did not disappoint! Here is a pre-planned itinerary to experience all the food and fun this iconic city has to offer.

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Friday When you first arrive, venture down to Market Square for a late lunch and cocktail.

There is a large variety of cafes where you can find the best bites and drinks.

Don Lovre, shown with his son, knows how to relish Pittsburg

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Market Square

Saturday Morning: Kick off your day with a trip to the Strip District. This 15-block area has everything: pastries, coffee, homemade biscotti, flowers, local produce, fresh seafood, and quaint little shops. This bustling area is an experience, and you’ll be mixed with locals doing their weekly shopping. Don’t forget to look up and see the beautiful church called St. Stanislaus, where Pope John Paul II visited before becoming Pope and St. Patrick, which is quite small.

If you are hungry for breakfast, try Pamela’s Diner. This local joint is always busy, so get your name on the list and expect a wait.

• E leven Contemporary Kitchen: offering a seasonal menu and outstanding wine list, Eleven pays homage to the city’s history with an industrial backbone and polished interior.

• LeMont: a Five-Star Diamond restaurant featuring continental cuisine, impeccable service and unsurpassed views of Pittsburgh,

Afternoon: After breakfast, get moving with a Segway tour. It begins and ends at the bottom of the incline. After your tour, take a quick ride up the side of the hill on one of the cable-powered inclines Pittsburgh offers. It offers a breathtaking view of the panoramic skyline and you’ll see why Pittsburgh dubs itself “Mighty.

Beautiful.” If you are feeling energetic, rent bikes and take the paths in and around the city. Another option is to kayak the rivers with Venture Outdoors.

Evening: Pittsburgh is getting noticed and catching food critics by surprise.

In addition to the new places on the food scene, there are several traditional mainstays.

Pamela’s is famous for serving up their crepe-style pancakes Another breakfast option around the corner is Peace, Love and Little Donuts.

It is the grooviest donut shop this side of the Milky Way! (I will definitely find my way here to “Feed My Inner Hippie”!) If biscotti is more your style, visit The Enrico Biscotti Café. They have all manner of traditional Italian pastries, from macaroons to tortas.

But what will surely catch your eye are the magnificent biscotti: huge, hand shaped, and hand cut every day.

Here are a few Don Lovre recommends: • The Carlton: for over 30 years, known as one of the best restaurants in Western Pennsylvania. Offering fresh, innovative cuisine, entrees change daily, and The Carlton is a Pittsburgh staple.

• Eddie V’s Prime Seafood: with select locations across the U.S., Eddie V’s has made its way to Pittsburgh and is getting positive reviews.

• Monterey Bay Fish Grotto: boasting stunning 360 views of Pittsburgh’s legendary skyline, and high atop Mt. Washington, their menu features flown-in-daily seafood paired with seasonal local ingredients.

• Altius: Contemporary American cuisine with stunning views overlooking the city.

I’m always looking for the insider’s scoop of great local restaurants.

Shoot me an email and give me your recommendations jjones@ndc-inc.com.

Likewise – if your travel brings you to Nashville TN, let me know. I’ll update you on the new restaurants popping up everywhere in this town!

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EVENTS

Teams of Distribution Leaders Play BOCCE at HIDA Exec PWH Luncheon

By Heather Davis, PWH Regional Connections Committee Chair and Corporate Account Executive, Group Purchasing Organizations at Henry Schein

Wednesday March 29th In Bonita Springs Florida, Professional women in Healthcare held its annual luncheon at HIDA Executive Conference at the Hyatt Regency Coconut Point.

The theme of this year’s PWH Leadership Lunch & Networking Event at HIDA Executive Conference Leadership Series was Leading with Humility. We had industry leaders on the lawn to hone in on their humility skills while unwinding and networking. It was a luncheon and networking followed by an afternoon of BOCCE Ball with four teams led by industry leaders, sponsored by Beckman Coulter.

We had a great turn out with 45 pre registrations and an additional 14 at the door, both men and women in attendance.

The 4 teams and their distribution leaders: Court 1 Team Schein - Bridget Ross, President, Global Medical Group Court 1 Team McKesson - Kelly Gibney, Vice President, Category Management, Medical Surgical Court 2 Team Beckman - Brenda Highley, Director of Distribution Partnerships Court 2 Team Owens - Tonnice Charles, Vice President Category Management There was a lot of competition on the courts, Team Owens won the final against Team Schein going into a tied final round.

Every team was awarded Starbucks gift cards for their participation. However, the best award for the day was the team building and the valuable lesson learned of humility.

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JOHN SASEN MEMORIAL SCHOLARSHIP

Big Picture Benefits John Sasen Scholarship winner shares the value of attending HIDA Exec

By Carmen Hamlin, PWH Member, Sales Training Specialist for McKesson Medical Surgical I am so honored and grateful to have had the opportunity to attend the 2017 HIDA Executive Conference as the recipient of the John Sasen Memorial Scholarship.

The 2017 HIDA Executive Conference was a perfect capstone to mark my five-year anniversary in the healthcare industry. As an instructional designer and content developer in the Sales Training department at McKesson Medical Surgical, I’m frequently creating and revising training involving both selling skills and product knowledge while juggling new technologies. There’s always an urgent project to complete or an updated platform to test, competing with my time to identify areas for training on the changing healthcare environment. So many of us stay busy with meetings and deadlines that we don’t always have the opportunity to step back and look at the big picture.

The HIDA Executive Conference offers exactly that.

Each day started with a general session that provided a broad overview, followed by breakout sessions where we could start the discussion of applying these principles in our work focus areas. The debate about healthcare between Tom Coburn and Howard Dean was obviously a highlight.

It’s always been interesting to me to listen in on healthcare discussions from the point of view of the distributor and others in the healthcare industry, even as we are individually impacted by the outcomes, as well. I particularly appreciated the opportunity to speak with Howard Dean one on one for a few minutes afterwards, and that is just an example of the unique value of this conference.

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Billed as the year’s top networking opportunity, this conference delivers.

Plenty of time was scheduled for formal and informal networking opportunities, and the breakout sessions were small enough to allow attendees to share specific experiences, exchanging challenges and solutions. I enjoyed sitting in the sales leadership roundtable and thinking about

some specific ways that the changes in healthcare can be addressed in sales strategy and process. Informally, it was incredibly inspiring to visit with Cindy Juhas, hear about her pioneering experiences for women in the industry, and even get some personal career advice.

The PWH luncheon… a creative and memorable win! Participants put Humility

I enjoyed sitting in the sales leadership roundtable and thinking about some specific ways that the changes in healthcare can be addressed in sales strategy and process.

in Leadership into action featuring a Bocce tournament with teams led by industry leaders. My team, led by Kelly Gibney, had a blast in the “non-winner bracket,” improving our skills, cheering on team members as well as opponents, and maybe mixing a bit of superstition into our strategy.

My time with HIDA and PWH in Bonita Springs was both energizing and refreshing.

In addition to an immersive experience in the big picture of healthcare and meeting a wide variety of leaders across the industry, I even had the opportunity to spend quality time with the supplier management team from my own company! The conference allowed me to develop a little more insight and understanding of the relationships within the distribution world, as well as to build relationships of my own.

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WELLNESS

Battling Burnout The first step is to recognize it

By Eileen O’Grady PHD, RN, NP, Certified Nurse Practitioner and Wellness Coach www.eileenogrady.net

I was recently astounded to come across Burnout Research, an entire journal dedicated to the psychological response to chronic job stressors. According to MerriamWebster, burnout is a physical or mental collapse caused by overwork or stress.

Burnout has already been recognized as prevalent in healthcare, but is now leeching into other fields including the entrepreneurial space. Burnout and its spread pose a major challenge for all of us.

People experiencing it lose the capacity to meaningfully engage in their work or make an impact, and they suffer a wide range of health problems. According to a 2006 article in Monitor on Psychology, a journal published by the American Psychological Association (APA) and titled: “Burnout harms workers’ physical health through many pathways,” burnout may increase risk of cardiovascular disease, type II diabetes, male infertility, sleep disorders, musculoskeletal disorders and more.

Negative paradox of burnout Burnout creates a cascade of bad effects. In addition to poor health and emotional distress, it leads to feelings of powerlessness. Research shows that the more someone suffers from burnout,

the less likely they are to find available resources to alleviate it. Instead they engage in self-undermining behaviors.

They create more job demands as their creativity and capacity for mobilizing resources and for solving problems effectively dissolves. At the same time, they lose support. This creates a loss cycle. People in a loss cycle become less likely to receive support, to experience job autonomy, to participate in decisionmaking, and to have access to information.

It’s a nasty vortex. The way out is to do what a client of mine did, by job crafting (he re-designed his job to foster more satisfaction). This is the opposite

3 Components of Burnout 1 – Emotional Exhaustion 2 – Cynicism 3 – Reduced Personal Accomplishment If you are experiencing a high amount of these three conditions, you may have burnout.

of learned helplessness. In an attempt to get out of the vortex, my client explored project management software to make teams work more smoothly. The software he chose was hugely successful because it brought more team harmony and drastically cut down on email volume.

Determining if you have burnout One of the tricky things about burnout is that it unfolds slowly overtime. So people may not realize they are experiencing it.

Authentic leaders who are positive, self-aware, have integrity and transparency are shown to protect people from burnout.

If you have a boss who does not have these traits, you may be extra vulnerable.

Although tempting, adopting a detached attitude towards your work is a mal-adaptive and risky strategy. If you find yourself detaching or engaging in selfundermining behaviors, you may need to take a deeper look.

If you find your psychological state eroding, don’t ignore these important warning signs. Focus on building your own psychological assets. The APA offers a guide called the Road to Resilience. You can access it at: www.apa.org/helpcenter/ road-resliance.aspx

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PROFESSIONAL WOMEN IN HEALTHCARE

PWH Focuses on Outreach Professional Women in Healthcare is committed to outreach and looking for ways to continually give back. Over the years we have partnered with various charities. As we continue through 2017 and beyond, we will look for ways to tie local charities into our regional events, hoping that this will allow us to touch many individuals and many organizations. In support of this effort, we will also expand our scholarship award programs to include an outreach reward.

Another way PWH reaches out is through our scholarship and award programs. The Jana Quinn Inspirational Award recognizes a woman in the industry for inspiring others toward the mission of PWH and more, both professionally and personally. (See page 4 for more detail.)

Our scholarship programs recognize women in the healthcare industry for their commitments to the mission of PWH. The John Sasen Scholarship awards one woman in the industry with registration and travel expense to the HIDA Executive Conference and one-year membership

to PWH. The Streamlining Healthcare Scholarship (SHC) rewards registration and travel expenses to the HIDA SHC. This year, PWH will add scholarship reward to the first annual PWH Leadership Summit, providing registration and travel expense to the Summit plus one-year membership to PWH. (See page 4 for detail.)

For more information about PWH awards and scholarships, including how to apply and how to nominate, please contact PWH Executive Director Michelle Rydberg at mrydberg@mypwh.org.

Welcome New Members* Natalie Godwin AliMed, Inc.

Sara Figueroa Graham Field

Brooke Rosenberg Graham Field

Kylie Drees Midmark

Sara Soriano B. Braun Medical, Inc.

Maria Garcia Silva Graham Field

Nisha Savanhu Graham Field

Leah Knapke Midmark

Michelle Collura Cardinal

Katie Johnson Graham Field

Sheila Williams Graham Field

Denise Trevarrow Sekisui

Valeriya Stoyanova Concordance Healthcare Solutions

Shelby Kenney Graham Field

Kiley Muller Groupsource Inc

Taylor Hughes Sekisui Diagnostics, LLC

Johneen Nix Graham Field

Lynn Taylor Healthcare

Jennifer Jones TIDI Products

Nancy Prossick Graham Field

Heather Webber Henry Schein

Teresa Porto TIDI Products

Jane Roberts Graham Field

Natalie Jaszek Medtronic

Cathy Denning Vizient

Cherie Antoniazzi Graham Field Cynthia Counts Graham Field Kerry Cronin Graham Field

*As of May 1, 2017

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Summer 2017 • Issue 2 • www.mypwh.org

HIDA LEGISLATIVE UPDATE

Collaboration, Networking and Advocacy HIDA Executive Conference and Washington Summit

By Linda Rouse O’Neill, Vice President, HIDA Last month, more than 400 supplier, GPO, provider, and technology solutions leaders met at HIDA’s Executive Conference to discuss ongoing healthcare changes and the opportunities they present for supply chain relationships. This event is always a must-attend for anyone seeking a diverse mix of education sessions, networking, and opportunities to share ideas with industry peers.

Both our political debate between Gov. Howard Dean (D-VT) and Sen. Tom Coburn (R-OK), as well as our provider panel featuring executives from Carilion Clinic, Loretto Health, and Florida Blue, highlighted the need for leadership, transparency, and collaboration across healthcare. In a market characterized by increasingly consumerdriven patients and an insurance climate shifting to shared risk payment models, business partners value innovative ideas they can take back to their organizations and promote among constituents.

One such idea-sharing forum offered annually at the conference is our roundtable series tailored to independent distributors, medical sales leaders, and vender relations professionals. While very distinct in the topics discussed, each session broadly asked how distributors and manufacturers can strengthen relationships, align expectations, and improve outcomes through better partnerships. It’s our hope that while you work internally on implementing best practice recommendations resulting from these meetings, HIDA can advocate on behalf of the industry to government and federal agency leaders wherever possible.

Advocacy Speaking of advocacy, HIDA and our members remain highly active in government

HIDA President & CEO Matthew J. Rowan facilitates the Executive Conference political debate between Senator Tom Coburn and Governor Howard Dean.

The PWH Leadership Lunch provided a great opportunity for industry leaders to learn and network in a casual conference setting while testing their bocce ball skills. agency discussions, particularly in the lead-up to our June Washington Summit. A group of HIDA and PWH colleagues visited the Strategic National Stockpile (SNS) at the Centers for Disease Control and Prevention (CDC) in April to share information and explore opportunities for public and private collaboration during public health emergency responses. We will continue working with the SNS to collaborate on strategies and solutions for the healthcare supply chain to support public health responses.

More recently, HIDA was invited to participate in a blue ribbon panel public meeting on biodefense budget reform. Many

of the outcomes from our SNS meetings and member lobbying visits on emergency/ pandemic preparedness were highlighted during this event, but more work is needed to educate key members of Congress as it gears up to reauthorize the Pandemic and All-Hazards Preparedness Act (PAHPA).

HIDA’s Washington Summit (held June 6-7, Washington, D.C.), provided a unique opportunity to present a united front on Capitol Hill alongside trading partners. During a time when leadership and collaboration are needed more than ever, voices from our industry can truly make a difference in helping to accomplish our strategic priorities.

www.mypwh.org • Issue 2 • Summer 2017 19

2017 CORPORATE PARTNERS

PWH Patrons

Diamond Partners

Emerald Partners

Ruby Partners

FOR MORE INFORMATION VISIT: WWW.MYPWH.ORG