Commercial Real Estate Insight Journal - Issue 2, 2020

COMMERCIAL REAL ESTATE

ISSUE 2, 2020

JOURNAL O F F I C I A L P U B L I C AT I O N O F T H E B U I L D I N G O W N E R S A N D M A N AG E R S A S S O C I AT I O N O F G E O R G I A

BOMA AND CRE INSIGHT JOURNAL RESPOND TO COVID-19 PAGE 18

2020 is the year CRE embraces virtual tours PAGE 4

tech tools for productivity PAGE 14

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CONTENTS

COMMERCIAL REAL ESTATE

JOURNAL

ISSUE 2, 2020

Insight: The Commercial Real Estate Journal® is published for:

FEATURES

4 6 10 14 18 24 26

MARKETING 2020 IS THE YEAR CRE EMBRACES VIRTUAL TOURS, By Troy Rushing SECURITY DUNWOODY POLICE DEPARTMENT SILENT PARTNERS PROGRAM, By Dunwoody Police Chief, Billy Grogan LEADERSHIP ENGAGING YOUR VIRTUAL TEAM, By Christopher Oronzi PRODUCTIVITY TECH TOOLS FOR PRODUCTIVITY, By Jacob Wilder COVID-19 RESOURCES BOMA & CRE INSIGHT JOURNAL RESPOND TO COVID-19 SAFETY TECHNOLOGY AND LEGIONELLA, By Trace Blackmore CONSTRUCTION 3 WAYS THAT ROBOTICS CAN IMPROVE THE LIFE OF THE CONSTRUCTION WORKERS WITHOUT REPLACING THEM, By Kristin Bird

DEPARTMENTS

29 31 35

CALENDAR OF EVENTS ALLIED MEMBER SERVICE DIRECTORY ADVERTISERS ON THE WEB

BOMA Georgia 5901 Peachtree Dunwoody Rd, NE Suite C-300, Atlanta, GA 30328 (404) 475-9980/(404) 475-9987 – Fax info@bomageorgia.org www.BOMAGeorgia.org www.BOMALegacy.org www.BOMAGeorgiaFoundation.org www.CREInsightJournal.com The Wyman Company Advertising Representatives: Jamie Williams jwilliams@thewymancompany.com Janet Frank jfrank@thewymancompany.com Halee McBeth hmcbeth@thewymancompany.com Beth Sheahan bsheahan@thewymancompany.com Katie White-kwhite@thewymancompany.com Editor-in-Chief: Gabriel Eckert, FASAE, CAE, geckert@bomageorgia.org Executive Managing Editor: Jacob Wilder, CAE, jwilder@bomageorgia.org Managing Editor: Lauren Townsend, ltownsend@bomageorgia.org 2020 BOMA GEORGIA OFFICERS President: Russell Copeland President-Elect: Natalie Tyler-Martin, RPA Vice President: Amanda J. Madrid, RPA, LEED GA, FMA Immediate Past President: Kinsey R. Hinkson, RPA, BOMI-HP DIRECTORS Bo Reddic Christie Campbell Trace Blackmore, CWT, LEED AP Jess Moore Trenton C. Patterson Patrick Freeman, RPA CPM CCIM LEED AP Laurie Harper Jack Kennedy Grace A. Meyers, RPA David Vences, LEED GA,SMA,SMT EDITORIAL COMMITTEE Chair: Cicely Anderson Staff Liaison: Lauren Townsend Members Amanda E. Bare, Amanda Daniels, Drew Higgins, Constance Towles Hodges, Paul Hunter, Nancy Larson, Stacie L. Stamper, Robin Stewart, Rob Walter, Tammy Weeks

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MARKETING

2020 Is The Year CRE Embraces Virtual Tours By: Troy Rushing

AT THE WRITING OF THIS ARTICLE, TODAY WILL BEGIN THE “SHELTER IN PLACE” ORDER HERE IN GEORGIA. WHILE WE KNOW FOR CERTAIN THE VIRUS WILL ULTIMATELY BE DEFEATED, WE ALSO KNOW IT WILL LEAVE A LASTING IMPRESSION ON OUR ECONOMY AND IN THE WAY WE CONDUCT BUSINESS FOR SOME TIME. THE REST OF 2020 LOOKS TO BE A HIGHLY COMPETITIVE AND CHANGING YEAR FOR THE COMMERCIAL REAL ESTATE (CRE) INDUSTRY. VIRTUAL TOURS CAN PROVE TO BE INVALUABLE AS WE NAVIGATE THE CHANGING TIMES. If you’ve bought or sold a home in the last few years no doubt you’ve seen 3D virtual tours. Being able to view a home in 3D, with rich photography, in dollhouse and floor plan views has revolutionized the residential real estate listing. Buyers enjoy being able to immerse themselves into the space, share with friends and family, and visualize the space as their own prior to making a purchase, all from the comfort of their own home or office, on any device. The statistics are undeniable, 3D virtual tours create a better buying experience and they sell properties faster than those listings without 3D tours.

Where residential real estate has benefited from 3D technology so does the CRE industry. The CRE industry is just awakening to the numerous benefits 3D technology affords building owners and property managers for marketing properties as well as managing them. The uses for the CRE market far exceed that of the residential real estate industry.

3D technology will revolutionize the way commercial real estate is marketed and managed for the foreseeable future.

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Accelerate The Sales Cycle Whether you are a building owner or a property manager, property marketing is and always will be a top priority. In today’s busy world, prospects have less time to visit onsite and have more stakeholders involved in the decision-making process than ever before. To gather all of the decision-makers necessary for an onsite visit can take weeks or months, and is many times impractical. 3D Virtual Tours allows your sales team to instantly show a prospect available properties and spaces by sending them web links to 3D models or to property branded landing web pages.

From here, prospects can go on a comprehensive tour of your property within seconds and experience your property as if they were there in person. The model can be shared with all of the stakeholders, instantaneously, no matter location or device. Prospects can view all areas of a space with the ability to measure the area to ensure it meets everyone’s needs. The

3D model allows them to see the entire space as a whole from conference rooms, departmental areas, engineering, loading docks, and warehouses. With all the decision-makers on the same page, purchase decisions happen faster and confidently.

It makes onsite visits more productive or eliminates the need completely.

Obtaining an up or down decision early in the sales process can exponentially simplify sales efforts by allowing sales associates to continue the sales process by scheduling an onsite visit or present other options more suitable for the prospect. Viewing is extremely easy on any device and requires no additional downloads or software to view.

The marketing department will enjoy the media assets 3D Virtual Tours can produce for online and print needs. You can extract vivid 4k print quality photos from any angle for online listings and printed sales collateral. Exterior 360-degree photos are extracted to create a 360 tour of the exterior of the entire property creating another layer of presentation.

Marketing videos can be produced moving through the space for social media sharing or private presentations. All the assets you need to fully display your property can be acquired in one visit instead of multiple vendors and scheduling.

The backbone of the 3D Tour is built on accurate measurements to 1% tolerance. These measurements allow for as-built 2D floor plan creation and the ability to measure within the model from point A to point B. Measurements of difficult to access areas such as pipes, trusses, and ceiling beams can be done from any location. This feature comes in handy when working with contractors, designers, and new tenants. With the ability to quickly share the model and data, maintenance and renovation projects are completed faster, with accuracy. Extensive engineering data can also be extracted from the 3D model including exporting point cloud data to popular design platforms like ReCap® or Revit®.

Make 2020 The Year To Integrate 3D For Your Properties 2020 will usher in a new business climate for the economy and CRE. Now is the time for CRE to embrace the many advantages of 3D virtual tours and leverage the array of tools it offers to help embrace the changing environment for building owners and property managers.

The Property Manager’s Swiss Army Knife Besides the immense marketing potential of 3D virtual tours, they can also be a property manager’s best friend.

Now Property Managers can create a “digital twin” of any building under management for a complete inventory and documentation of a building and a model that can be used for sharing, operational documentation, and training.

Within a 3D Model areas of interest can be highlighted with hot spots with additional data such as embedded videos, photos, pdfs and other media. This proves useful for staff training and systems location documentation. Models are often used for Emergency Preparedness Plans and to document security features of a property.

Troy Rushing: Scena Technologies Since 2015 Scena Technologies has helped companies utilize 3D, 360 and VR technology to develop unique solutions for displaying and marketing properties. Based in Alpharetta, Scena Technologies is your 3D and 360 solutions provider. Scena Technologies is the official virtual tour provider for the International Building Show for the past 6 years. To learn more and see examples of the topics covered please visit www.scena.tech/boma

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SECURITY

DUNWOODY POLICE DEPARTMENT SILENT PARTNERS PROGRAM By: Dunwoody Police Chief Billy Grogan

The Dunwoody Police Department is introducing “Silent Partners,� a new community initiative designed to fight crime with new technology.

Using a network of security cameras and license plate readers (LPRs), the department is partnering with residents and business owners to share and stream video footage that may assist in solving and preventing crime.

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The availability of low-cost security cameras and LPR technology has resulted in a proliferation of these devices in the community. The Dunwoody Police Department is leveraging the availability of this technology by developing a secure mapping system, called the Silent Partners Portal, creating a centralized location for camera and LPR owners to register their devices.

It is important to note that business owners and citizens who join the Silent Partners program do not lose any privacy rights. Participation does not provide the police department with direct access to private video footage.

Silent Partners is confidential and completely voluntary. For security cameras, the portal only provides the location of registered cameras. If a crime occurs near a camera listed on the map, investigators may request video footage for a specific time period to look for suspicious cars, people or other evidence. Cooperation with any request is voluntary. Only law enforcement personnel have access to the portal.

LPRs are another important part of the Silent Partners program. The Dunwoody Police Department already uses about 40 fixed LPRs in high-traffic areas to capture images of license plates and to identify stolen vehicles, stolen tags and wanted persons.

Several businesses, apartment complexes and neighborhood groups have recently installed their own LPRs to help reduce crime.

Police can connect with LPRs directly and receive real-time alerts when a license plate is associated with a stolen vehicle or wanted person if the owner allows this connection. This real-time connection gives officers the ability to respond immediately and possibly prevent a crime.

LPRs are also an important investigative tool. As investigators work to solve a crime, they can go back and review previously captured license plate numbers in a particular area around a particular time to identify a suspect. Click here to watch a video that explains the Silent Partners Program.

Residents and businesses can become Silent Partners by registering their security cameras through the new portal.

They can also register community LPRs if they already have one, or are considering investing in one in the future.

Flock Safety and Vigilant Solutions are two popular LPR providers. Pricing usually starts around $2,000 a year per device. Georgia Power Lighting Services SiteView program provides low-cost solutions for security cameras and LPRs for neighborhoods, apartment communities and businesses.

For more information or to register a camera or LPR, please go to www.dunwoodyga.gov/ silentpartners

About the Author: Police Chief Billy Grogan was hired on December 17, 2008 as the first-ever Chief of Police for the Dunwoody Police Department after completing a 28-year career with the Marietta Police Department as a Deputy Chief. Chief Grogan has a Masters of Public Administration from Kennesaw State University and is a graduate of the 193rd Session of the FBI National Academy. Chief Grogan is an accomplished international speaker having trained law enforcement across the United States, Egypt, Hungary, and the Republic of Georgia. Chief Grogan is a published author and expert in law enforcement’s use of social media. Chief Grogan is the Past President of the Georgia Association of Chiefs of Police. Chief Grogan has served on the IACP Human and Civil Rights Committee since 2006.

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LEADERSHIP

Engaging Your Virtual Team Best Practices from Experienced Virtual Leaders

By Christopher Oronzi, CPTD

As many are now discovering, working “virtual” has its challenges, particularly for those who manage teams. Keeping a virtual team engaged can seem like a big challenge. But according to some experts with years of virtual leadership experience, there are simple, effective, and even fun ways to engage a virtual team.

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“Communication is the key to everything,” proclaims Karen Dearing, Training Delivery Manager for BCD Travel. She’s been managing her virtual team for over six years. “If you don’t communicate and collaborate, it’s disastrous.” She recommends taking an individualized approach to communication. “I leave it up to the team member,” she says, “I require them to meet with me once a month, but will do it as often as requested to meet the needs of the individual.” She also has what she calls a “virtual open door policy” described as, “if you need anything come to me,” making herself available to her team as much as possible. This way she feels they can get the support and feedback they need.

“Feedback is important when you’re working virtual,” says Greg Melia, CAE, the CEO of the Customer Experience Professionals Association, who has managed a virtual team for more than three years. “You lose that ability to regularly check in physically, so you need to find a way to substitute for that,” but also suggests being aware of communication preferences when setting a schedule. “Figure out how your team wants to communicate. Let the employees set their own schedules for calls. Some might want a formal weekly call, but others might prefer to just reach out for short, occasional calls” This is a sentiment echoed by Kinsey Hinkson, RPA, General Manager at Granite Properties, who has more recently started managing her team virtually. “There is a lot of extra communication required. You don’t have that informal aspect you have in an office, so you have to find other efficient ways to communicate,” but suggests that, “you should offer the opportunity, but understand not everyone is interested in engaging so much.” She also cautions new virtual managers, “don’t overkill with calls. You don’t want them to get in the way of regular work or interfere with projects,” and to try to “maintain the balance between contact and providing time and autonomy to get work done.”

If communication is critical for engaging a virtual workforce, so too is choosing the method, and most experienced virtual managers suggest using video. “It’s a way to connect better and deeper and on a more personal level” says Mike Pennington, CAE, Vice President of the Atlanta Apartment Association and an experienced virtual manager, “as long as it’s collaborative and adds value.”

“Videoconferencing is 100 times superior to audio alone,” according to Melia. “When people see you, they can make a connection to you. You can reinforce your message subconsciously with images and gestures in a way that you can’t with audio alone. It’s important to see the nodding heads, the raised hands, and all the other visual cues used in conversation. ” Hinkson agrees.

“You can see facial expressions and engage in what they’re saying better,” suggesting that video also “avoids distractions, provides accountability, and creates a way to engage on a deeper level.”

“Figure out how your team wants to communicate. Let the employees set their own schedules for calls. Some might want a formal weekly call, but others might prefer to just reach out for short, occasional calls” also acknowledge that it isn’t always comfortable or convenient for everyone. As Hinkson notes, with her team, “the majority use their cameras, but sometimes the timing isn’t convenient, which is understandable. We want video calls to be a positive and productive experience and encourage video when possible.”

Dearing describes her team as “reluctant” to adopt videoconferencing. She says that, “sometimes I have to put myself out there, to put myself on video as often as possible.” As a leader, she finds that if she’s willing to “put it all out there and don’t worry what I look like, show that it’s ok to not look perfect, sooner or later the team will get that message,” which is exactly what has happened as her team has slowly started to embrace using video. Dearing says is worth it because, “it’s really nice to connect with someone face to face, even if it’s just for a few minutes of the call.”

This is something Melia suggests also. “People are often nervous about using video, that’s why it’s important to model it by using your video whenever possible. People might say ‘I thought this was an audio call’ and you say that it is, but you thought you’d use your video for a while.” Melia will also “try to intentionally make sure there are things behind me of interest, continued on next page

“It’s funny, because sometimes it feels like we’re on videoconferences all day,” says Lori Spear, CAE, the Executive Vice President of the Southern Association of Independent Schools. Spear has managed her virtual team for four years. “You get to see the non-verbal cues just like you would in an office. They’re a way to check in on each other and keep track of progress.”

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LEADERSHIP continued from page 11 and I always ask about items of interest in the background when I’m in a video meeting with someone else.” He says this is a great way to ease the nervous tension some will feel about being on camera.

While frequent communication, particularly through video chatting is important, there is also a need to maintain informal contact among a virtual team. “The biggest thing you miss working virtual is the collegiality, the camaraderie,” says Spear, so she finds ways to add this element to her team. “Not everything needs to be a ‘meeting,’ it can just be something informal.” Her team has a “smile file” it uses “for sharing fun things like recipes, accomplishments, photos.” She says, “they’re the best virtual replacement for the office water cooler.”

“A lot of us need to be around people. That’s taken away in a virtual environment. We need to do whatever we can to mitigate that loss.”

Pennington holds Monday morning “10 at 10” calls. “It’s just a round robin with everyone on the team, giving just one highlight from the weekend before. Not at all work related,” he explained, also emphasizing the importance of informality to a virtual team.

“A lot of us need to be around people. That’s taken away in a virtual environment. We need to do whatever we can to mitigate that loss.”

At Granite Properties, Hinkson participates in several virtual engagement activities, including trivia contests, virtual book clubs, and “FaceTime Fridays.” She says the latter is her favorite because it puts her “in a random group from across the country engaging in an open dialog; 5-8 people, cross departmental, even the company president has participated. It’s people you might not normally interact with, so it’s a great way to get to know colleagues outside work parameters.”

At BCD Travel, Dearing hosts virtual parties for all sorts of occasions. “We’ve done virtual holiday parties, virtual onboarding parties, virtual going away parties. We give away gifts, we play games, we get to know each other.” She says that for her team, “we try to do the same sort of things we would do in an office. We celebrate birthdays and anniversaries every month. The only thing we’re missing is the cake!”

Pennington, Melia, and Dearing all use the “virtual background” option in videoconferences as a team building tool. This allows participants to customize the background of their video stream. “People really enjoy the virtual backgrounds,” says Pennington. “It’s a way to learn more about each other, to incorporate

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something that reflects your personality. It’s a creative outlet too.” For Melia, who manages a global team, “it’s become an outreach strategy. We encourage people to use backgrounds that show off who they are and where they’re from and what they’re proud of.”

Virtual engagement can also spill into the physical world. “Send notes in the mail, particularly for kudos or encouragement,” advises Spear, “it makes team members stop to say ‘oh hey I was appreciated, somebody thought of me.” This is something Dearing also makes a point of doing as often as possible, expanding the scope of her audience. “I like to send notes to their non-work families. I like to be sure to thank their spouses, partners, and kids for letting me take them away sometimes, and for letting our work family be in the their homes.”

It’s also important to understand that a virtual environment isn’t always a fit for every team. Sometimes it’s really not a substitute for working in a physical office.

As Hinkson says, “we’ve learned that people can work from home, but there’s still a lot of value in being together. Some things are just better in person.”

Virtual Engagement Best Practices • Communication is key

• Figure out how your team wants to communicate • Maintain a balance between frequent contact and autonomy • Use video whenever possible • It’s a way to connect on a deeper, more personal level • You get to see the non-verbal cues, and it helps avoid distractions • Maintain informal contact • Find ways to have fun together • Try to do the same sorts of things you’d do in an office • Use the mail from time to time • Send notes of encouragement or congratulations to team members • Include their family whenever possible

About the Author: Christopher Oronzi, CPTD, is a Certified Professional in Talent Development. A corporate trainer with over a decade of experience in virtual facilitation, he is also a corporate communications expert, consultant, and freelance writer residing in Atlanta, GA.

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PRODUCTIVITY

Tech Tools for Productivity By: Jacob Wilder

WHAT IS A DASHBOARD? OF ALL THE DATA AND INFOR DASHBOARDS SEEK TO CURATE THE MOST IMPORTANT The dashboard in your vehicle tells you how much fuel has been consumed, what drive gear the car is in, the speed of the vehicle, engine revolutions per minute, oil consumption, engine heat and the distance traveled among other data points. While operating a vehicle, these are some significant data points that the vehicle operator must mind for successful operation of the vehicle.

To be productive in the work environment is no different.

You need dashboards that can help you arrange and prioritize the huge array of data you are faced with daily to remain productive. There is big data, but its useless if you can’t use it.

Let’s consider three important areas of productivity: security; project management and record keeping. Below are some of the best dashboards, or productivity apps, that you can find in each of these three areas.

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Security Face it. This world is a digital one. There is a username and password for everything. The practice of keeping similar passwords for all these accounts is a big cybersecurity threat.

Hackers who gain access to one account can then test the password against other more sensitive user accounts.

One of the best ways we can protect against being exploited by hackers is to have unique passwords for each of your accounts that are complex combinations of characters including letters, numbers and symbols.

LastPass is a one-stop solution for managing and entering multiple passwords. You simply need to remember just one master password to gain access to your entire database of passwords. With its easy-to-use browser extension and mobile app, you can access your accounts from anywhere. LastPass will also run a security assessment for you and generate and

RMATION THAT EXISTS IN THE UNIVERSE, T AND RELEVANT DATA FOR A USER AT A GIVEN TIME. record new passwords for you as needed. This is helpful for accounts that require a periodic password change. LastPass can also store payment cards, server credentials, personal identification information and other secure notes.

The next question that usually follows is, “but what if LastPass gets hacked?”

As it so happens, LastPass was hacked. What did the hackers get? Nothing! Due to some highly technical reasons that most users aren’t interested in reading about, the security encryption prevented hackers from being able to steal any user’s information.

So, especially in a remote work environment, the ability to securely manage your accounts, passwords and logins are critical. Checkout LastPass for free at www.lastpass.com.

Most users will be pleased with the free version of the platform; however, many are so impressed, they opt for the $3/month premium option.

Project Management Project managers need a dashboard for their project data.

For many project managers, this might be a spreadsheet, a computer document, and a digital or print calendar. The important principle is to do what you are comfortable with and stick to it.

The reality is that we work in teams that have different ways of managing their projects and working their tasks. The freemium platform Asana offers a no-cost version that incorporates a work style for nearly everyone. A user can create a free Asana account for their organization and invite other members of the organization to contribute to their projects. These may be one-time special projects or ongoing projects like the organization’s annual marketing plan. There is almost no limit to the types of projects you can organize and manage.

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PRODUCTIVITY continued from page 15

The Asana platform allows users to organize your project management data by project. Users can then create tactics or tasks and give them a deadline for completion. Those tasks can then be assigned by project managers to members of the team for fulfillment. Within the task, users can create subtasks, leave comments for project managers and upload attachments to provide further resources or clarity. Team members can then check the task off the list, sending notifications to other members of the team or the project manager that the work has been completed.

Asana really shines in the display options of the data. Those who prefer spreadsheets can export the data to excel. The project and tasks can also be imported into a computer document for those who wish to have a printed copy. Asana even has a calendar view of projects that can be printed out or shared with email clients like Gmail and Outlook for those who prefer to monitor their projects from those platforms.

Project managers can manage by the project or by their team members. This is helpful if project managers have periodic check ins with their employees. It removes many of the unknowns about the status of projects headed into the meeting.

Asana can serve as an agenda for team meetings.

Visit www.asana.com to get yourself and team organized for all your upcoming projects.

Record Keeping Using a database to store and access records is a common practice today. In fact, many websites, blogs, customer relationship management software, project management software have databases as their backbone. Many of these systems are proprietary and expensive. Plus, when you need to make a custom change to the way records are stored, it can often be expensive.

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Enter Airtable. This author’s unofficial motto for Airtable, is “There’s a database for that.” On the Airtable website, it says, “Airtable helps you create anything you can imagine.”

Those who have ever opened spreadsheet software are already familiar with a rudimentary database. These users will have the prerequisite experience to be a proficient Airtable user.

Instruction on how to use Airtable is its own article; however, here are some key features of the platform that make it leaps and bounds above using spreadsheet software for managing your data.

First, it protects mission critical data. You can export your organization’s mission critical data from areas where it is currently stored into Airtable using a spreadsheet file or manual entry. You can then manipulate the data as needed, share it with others and make changes. This useful data can be leveraged by members of the team, without corrupting the source data.

Updates to source data can then be made by the person in charge of maintaining it.

Second, Airtable bases can be organized for different functions.

Airtable claims that you can create anything you can imagine, but some common uses for Airtable include: • CRMs • Training libraries • Enhanced lists with links, attachments and actionable data such as phone numbers and emails • Product catalogs • Forms • Project or program calendars • Project management If you have trouble figuring out how Airtable can work for you, their website is filled with predesigned template at www.airtable.com/templates.

Finally, the Airtable platform is shareable with members of your team and the public. You can share how team members are able to view and manipulate the data, as well as create specific links to views that allows the creator to control the data the public sees.

Airtable can be accessed from a user’s computer using a web browser. This offers the best experience; however, Airtable also has a mobile app that can allow users and team members to access and update data on the go. This is important for teams that aren’t always at their desk. Access a makeshift CRM from a phone, or add a new entry to the Airtable maintenance log that includes a picture taken with on a mobile device directly within the app. The possibilities for how you and your teams can adopt this platform are boundless.

Get started at www.airtable.com.

Build Your Dashboards

There are countless other productivity apps out there that can help you power through your day. In the areas of security, project management and record keeping, the tools shared in this article are some of the best dashboards for productivity

assembled. The biggest benefit to trying these tools is that there is no commitment to continue using them if they don’t work out for the user, team or organization. These apps don’t have to be mastered right away, and like other software, a user’s mastery of the platform will come with time.

About the Author: Jacob Wilder, CAE, serves as Senior Director of Operations and Communications for the Building Owners and Managers Association of Georgia, where he is responsible for producing the association’s publications, eCommunications, websites, awards programs, technology initiatives and membership recruitment. He is also an active member of American Society of Association Executives, serving as the Chair of the Young Professionals Committee, and is a member of the Georgia Society of Association Executives.

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COVID-19 RESOURCES

BOMA & CRE INSIGHT JOURNAL RESPOND TO COVID-19 BOMA Georgia has been – and continues to be – a proactive leader in helping real estate professionals and companies deal with COVID-19 The association was the first BOMA to provide a national coronavirus webinar, and since then has offered free webinars for members on a variety of topics ranging from achieving operational savings during a time of low building census; to maintaining a good tenant/customer experience during COVID-19; to preparing for tenants to resume building utilization; and more.

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Through the www.CREInsightJournal.com platform, BOMA Georgia has also released a series of articles and videos on topics including understanding the CARES Act; building operations during COVID-19; leading during a crisis; maintaining hope in the face of COVID-19; maintaining a healthy diet in times of stress; and more. And BOMA Georgia also collaborated with epidemiologists to produce a three-part video series on building cleaning, hand hygiene, and social/ physical distancing.

“BOMA Georgia has taken a holistic approach to serving the real estate industry during this challenging time,” says Gabriel Eckert, FASAE, CAE, BOMA Georgia Chief Executive Officer. “In response to COVID-19, BOMA Georgia continues to produce timely resources related to building management and operations, as well as content related to soft skills such as leadership, mindfulness, stress management, remote working, and other areas that are important from a leadership perspective and for personal wellbeing. BOMA has been intentional about helping members through this challenging time both professionally and personally.”

WEBINARS OPERATIONAL SAVINGS IN A TIME OF LOW CENSUS WEBINAR COVID-19, DESIGN/OPERATIONS https://leader.creinsightjournal.com/operational-savings-in-atime-of-low-census-webinar/ In response to the COVID-19 pandemic, physical distancing guidelines and shelter-in-place orders being implemented across the country, many buildings are operating with a low census. With lease agreements in place, certain operating minimums must continue. In this webinar, Jack Kennedy and Mark Gallman explored the tactics that some property management and building operations staff are implementing to cut costs at their properties to save owners and tenants money through the reduction of operating expenses.

EFFECTIVELY MANAGING AND LEADING REMOTE EMPLOYEES WEBINAR COVID-19, LEADERSHIP, REMOTE WORK https://leader.creinsightjournal.com/effectively-managing-andleading-remote-employees-webinar/ Is leadership different when facilitating employee success in a virtual environment?

Do some employees flourish better than others? While many of us have experienced partial virtual work environments, we have never been in a forced virtual environment for an undetermined amount of time before. Tune into this informative webinar recording with our expert facilitator Cynthia Mills and explore solutions to help alleviate the worries and maximize the productivity of your teams for the weeks ahead.

IMPROVING YOUR EFFECTIVENESS AS A REMOTE WORKER WEBINAR COVID-19, REMOTE WORK, WORKFORCE DEVELOPMENT https://leader.creinsightjournal.com/improving-your-effectivenessas-a-remote-worker-webinar/ While many of us have policies that have allowed us to enjoy the benefits of partial virtual work, we have entered a time when we may be forced into total virtual work for a longer period of time. This recorded webinar with expert facilitator Cynthia Mills explores the basic principles of being a successful remote employee, including actions that everyone can take to manage work styles, address engagement preferences and consider reducing stress in an ever evolving environment. continued on next page

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COVID-19 RESOURCES continued from page 19

O+M INSIGHTS ARTICLES

BOMA PROVIDES NEW COVID-19 EDUCATIONAL RESOURCES https://om.creinsightjournal.com/boma-provides-new-covid-19-educational-resources/ Throughout the COVID-19 pandemic, the Building Owners and Managers Association (BOMA) has been actively engaged at all levels – from local to international – in providing timely resources for real estate professionals and companies to learn about and respond to the evolving situation. Providing timely educational programs has been BOMA’s focus from the start.

COVID-19 AIR FILTRATION FAQ https://om.creinsightjournal.com/covid-19-air-filtration-faq/ The National Air Filtration Association (NAFA) has published answers to a list of frequently asked questions related to COVID-19 and air filtration. The content, which is of is of special importance to building owners and managers, covers a range of areas including: increasing building safety, filter use, precautions for changing filters, and more.

IMPROVING EFFECTIVENESS IN REMOTE WORK https://om.creinsightjournal.com/improving-effectiveness-in-remote-work/ The emergence of COVID-19 has changed the nature of work for all businesses. In response, most companies have temporarily transitioned their employees to fully or partially working remote. In many cases, remote work or an extended period of working remotely is a new experience for both people and companies.

BUILDING CLEANING GUIDANCE IN RESPONSE TO COVID-19 https://om.creinsightjournal.com/building-cleaning-guidance-in-response-to-covid-19/ The U.S. Centers for Disease Control and Prevention (CDC) has created extensive resources related to Coronavirus Disease 2019 (COVD-19). The vastness of these resources can also make it challenging for real estate owners, managers, and operators to quickly find the information they need.

FREE GUIDE TO UNDERSTANDING NOVEL CORONAVIRUS https://om.creinsightjournal.com/free-guide-to-understanding-novel-coronavirus/ The Building Owners and Managers Association (BOMA) International has released guide titled, “What You Need to Know: Novel Coronavirus.” The free guide may be accessed on BOMA International’s new Coronavirus Resource Roundup webpage, under the heading Guidance Documents.

ENGAGING YOUR VIRTUAL TEAM https://om.creinsightjournal.com/engaging-your-virtual-team/ As many are now discovering, working “virtual” has its challenges, particularly for those who manage teams. Keeping a virtual team engaged can seem like a big challenge. But according to some experts with years of virtual leadership experience, there are simple, effective, and even fun ways to engage a virtual team. READ FULL ARTICLE ON PAGE 10.

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CRE LEADER INSIGHTS VIDEOS RESPONDING TO COVID SERIES TAX ANALYSIS OF CARES ACT – BOMA INTERNATIONAL https://leader.creinsightjournal.com/tax-analysis-of-cares-act-boma-international/ In this video, John Bryant and Emily Naden with BOMA International present a tax analysis of the Coronavirus Aid, Relief and Economic Security (CARES) Act.

PHYSICAL DISTANCING PRACTICES – KIM DELAHANTY https://leader.creinsightjournal.com/physical-distancing-practices-kim-delahanty/ In this video, infectious disease expert Kim Delahanty outlines the practice of physical distancing and its effectiveness in slowing the spread of diseases like the COVID-19 virus.

INFECTION CONTROL BASICS – HAND HYGIENE https://leader.creinsightjournal.com/infection-control-basics-hand-hygiene-withkrystle-johnson/ In this video, Infection Prevention Manager, Krystle Johnson RN, MSN, CIC, with Emory Healthcare shares information on hand hygiene that can help reduce the spread of infectious disease.

INFECTION CONTROL BASICS – CLEANING AND WASTE MANAGEMENT https://leader.creinsightjournal.com/infection-control-basics-cleaning-and-wastemanagement-with-krystle-johnson/ IIn this video, Infection Prevention Manager, Krystle Johnson RN, MSN, CIC, with Emory Healthcare discusses building and office cleaning, as well as the disposal of waste.

LEADERSHIP SERIES WITH CYNTHIA MILLS EFFECTIVE LEADERSHIP IN A CRISIS https://leader.creinsightjournal.com/effective-leadership-in-a-crisis-cynthia-mills/ While effective leadership in a crisis may seem different, leadership coach Cynthia Mills of The Leaders’ Haven reminds us that ‘leadership is leadership.’ Starting from that premise, Cynthia reminds viewers of some core leadership characteristics to keep in mind during a crisis.

LONG-TERM UNCERTAINTY AND THE DECISION-MAKING PROCESS https://leader.creinsightjournal.com/long-term-uncertainty-and-the-decision-makingprocess-cynthia-mills/

Making decisions during a period of long-term uncertainty is one of the more challenging components of leadership in response to crises such as the COVID-19 pandemic. In order to be effective, Cynthia Mills outlines three different disciplines that leaders need to keep in mind when making short-term and long-term decisions during periods of uncertainty. continued on next page www.bomageorgia.org

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COVID-19 RESOURCES continued from page 21 LEADERSHIP SERIES WITH CYNTHIA MILLS (continued ) DEALING WITH STRESS AND SIGNIFICANT WORK HOURS IN A CRISIS https://leader.creinsightjournal.com/dealing-with-stress-and-significant-work-hours-in-a-crisis-cynthia-mills/

In this video, Cynthia Mills of The Leaders’ Haven discusses the duality of stress on the human body. In some instances, a healthy level of stress can actually help a person to achieve a higher level of performance.

MAINTAINING HOPE IN THE FACE OF COVID-19 https://leader.creinsightjournal.com/maintaining-hope-in-the-face-of-covid-19-cynthia-mills/ There is nothing more powerful than the feeling of hope. This video from Cynthia Mills of The Leaders’ Haven explores how to thrive while maintaining hope in a challenging time.

PRIORITIZING IN A CRISIS https://leader.creinsightjournal.com/prioritizing-in-a-crisis-cynthia-mills/ In this video, Cynthia Mills of The Leaders’ Haven advises leaders to be mindful of where they place their focus in a crisis because people will follow. There are some core priorities that leaders must mind when in a crisis.

A HOPEFUL, HISTORICAL PERSPECTIVE ON COVID-19 https://leader.creinsightjournal.com/a-hopeful-historical-perspective-on-covid-19-cynthia-mills/ In this video, Cynthia Mills of The Leaders’ Haven advises leaders to be mindful of where they place their focus in a crisis because people will follow. There are some core priorities that leaders must mind when in a crisis.

REMOTE WORK SERIES WITH CYNTHIA MILLS THREE KEYS TO SUCCESSFULLY WORKING REMOTE https://leader.creinsightjournal.com/three-keys-to-successfully-working-remote-cynthia-mills/ In the face of COVID-19, some workers now find themselves for the first time in a remote work environment. If it isn’t their first time as a remote worker, they likely are leaving behind all notions of going into the office for collaboration and focused needs.

MANAGING AND LEADING REMOTE EMPLOYEES https://leader.creinsightjournal.com/managing-and-leading-remote-employees-cynthia-mills/ As the workforce responds to the challenges of COVID-19, so too must leaders respond if they want to effectively lead their teams during this challenging time. In this video Cynthia Mills of The Leaders’ Haven offers three areas of focus that will help leaders thrive in this new climate.

REMOTE WORK SERIES WITH TARA DAVIS EXERCISE AT HOME https://leader.creinsightjournal.com/2020-exercise-at-home-tara-davis/ In this video, Tara Davis, the Director of Well-Being and Engagement at the American Psychological Association discusses exercise at home.

REMOTE WORK AND EXERCISE DURING THE DAY https://leader.creinsightjournal.com/remote-work-and-exerciseduring-the-day-tara-davis/ In this video, Tara Davis discusses the remote work dynamic and finding physical activity to supplement your day.

CONSIDERATIONS FOR MAINTAINING GOOD MENTAL HEALTH https://leader.creinsightjournal.com/considerations-for-maintaining-good-mental-health-tara-davis/ In this video, Tara Davis discusses considerations for maintaining good mental health during a time of physical distancing.

One of the best ways to maintain good mental health is to maintain social connectedness.

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SAFETY

TECHNOLOGY AND LEGIONELLA By: Trace Blackmore When buildings use water-source heating and cooling systems, the water is considered the lifeblood of the building. Water is the medium used to transfer heat because of its extraordinary properties to carry and distribute heat. Water is by far the best heat transfer medium for this reason. Also, it is the most economical substance to use for this purpose. However, when using water as a heat transfer medium, it should be treated for the four inherent issues that come with using. These four are: 1. Corrosion – Water is the universal solvent.

2. Scaling – Eventually, the “stuff” that’s dissolved in water will precipitate out.

3. Microbial Fouling – Water contains organics that can grow in a system.

4. General Fouling – Water contains undissolved solids.

Heat transfer equipment can introduce more undissolved solids that can settle within a system.

The four items mentioned above are part of a regular water treatment program. If a building has water in its HVAC systems, it should have a water treatment program. More importantly, the program should provide for each of the four issues. Many building owners and managers in the industry misunderstand #3, Microbial Fouling. When water treaters speak about Microbial Fouling, it is in the context of equipment longevity and heat transfer efficiency. #3 Microbial Fouling is not the prevention and planning to prevent against pathogenic bacteria, like Legionella pneumophila (the bacteria that causes Legionnaires Disease, LD.) 24 Insight

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Over the past few years, I have spoken and written on LD hundreds of times. Building owners and managers, as well as other water treaters and engineers, play important roles in the prevention of LD. In 2015, ASHRAE released the first standard for the prevention of LD, called 188. Since then, they revised the document and New York has made part of 188 law. Legislation to do the same thing is currently underway in many other cities around the country. It is important to note that ASHRAE’s 188 does not target zero legionella bacteria (that is impossible). It promotes diligence in monitoring bacteria and triggers actions if that bacteria populates above an acceptable range. It is crucial to consider a diligent prevention program for LD while there is still flexibility to do so and before local law forces the issue. Technology can offer more straightforward ways to administer the program.

A typical program calls for testing every so often until there is a positive result. Control measures happen whenever there is a positive. The written LD prevention program lets the building owner know what they need to do to mitigate the positive result. These actions, done by hand, can be a retest or a complete system cleaning, depending on the plan as it upholds the intent of ASHRAE’s 188. Technology can speed up this response process.

Most water treatment programs run off microprocessor-based controllers. These controllers add inhibitor and biocide into the system at appropriate times. However, most controllers change the regular program to aid in the remediation of a

positive legionella bacteria test result. Having a controller with the ability to get online allows the people who manage that program to make changes remotely. It dramatically cuts down on response time. The action happens as soon as there is a positive test result. Testing can take over a week to get results.

Being able to decrease the amount of time between the test result revision and action measure can be a game-changer.

Additionally, sensors are available that will show the amount of legionella destroying oxidizing microbicide within the system.

Clients download a graph from the sensor input to help satisfy proving that oxidizer has been fed following their due diligence LD prevention program. They are thereby eliminating the need for handwritten logs that overworked engineers sometimes do not have time to complete.

There are also different tests being developed to detect legionella bacteria more rapidly. Although at the moment, culturing is still considered the gold standard. These newer tests can still play a role in detecting where a positive is coming from, as many of these newer tests have incubation times of hours instead of days. I have used these types of tests to detect that legionella bacteria were coming from a “dead legged” piece of pipe. After getting flow and oxidizer to that part of the system, the legionella bacteria was non-detectable. As standards catch up with new testing methods, LD prevention

plans should be updated to reflect the new methods.

Here is the bottom line. Work with a professional team to develop a proper LD prevention plan. Technology is allowing us to protect our customers/tenants better by making it easier to monitor legionella bacteria and rapidly deploy action steps to reduce the likelihood of someone contracting LD.

About the Author: Trace Blackmore is a Certified Water Technologist who owns and operates Blackmore Enterprises. Blackmore Enterprises is located in Atlanta where it provides sound and proven water treatment programs designed to reduce operational cost and prolong equipment longevity. Blackmore Enterprises also excels in working with clients to help them create 188 compliant Water Management Plans (WMPs.) Mr. Blackmore is the host of Scaling UP! H2O, the world’s most popular water treatment podcast. Mr. Blackmore has produced several podcast episodes on the prevention of Legionnaires Disease (LD.)

STAY UP TO DATE WITH THE LATEST IN O+M BEST PRACTICES A trusted resource for real property operations and maintenance information and education; Equipping building technical professionals to advance their careers.

OM.CREINSIGHTJOURNAL.COM The site hosts articles, video and industry education information from subject matter experts and trusted real estate organizations that focus on enhancing the career paths of individuals responsible for maintaining and operating highperforming real estate assets.

SIGN UP FOR OUR ENEWSLETTER Having it customized and delivered to your inbox. We will send you our top stories, as well as a few select stories we curate to fit your interests each month. We’ll just need your email address, name and answers to a few brief questions, so we can tailor our communications to

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Want to contribute? Submit your articles and ideas to ominsights@creinsightjournal.com www.bomageorgia.org

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CONSTRUCTION

By: Kris Bird

3 Ways that Robotics can Improve the Life of the Construction Workers without Replacing Them Of all the industries currently growing in robotics, the construction industry is by far one of the slowest. Between 2005-2015, robotics grew only a mere 4%, but now all of that is about to change. Because robots typically needed a controlled environment in order to be productive, it is easy to see why the construction site was no place for them. Certain fine-tuned abilities under harsh, unpredictable conditions can only come from a human touch, but it doesn’t always have to be man vs. the machines. Instead of worrying about how robotics can replace jobs, we can instead take a look at how adding a few elements to the jobsite can greatly improve the day-to-day of a construction worker.

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1. 3D Printing Thanks to this technology; tools, supplies and even small cranes can now be 3D printed. This means that companies can afford better tools made with quality materials. We will begin to see a trend of job opportunities from customers who would have otherwise been deterred by cost. Instead of putting off that renovation, they will feel confident enough to pull the trigger on projects that were previously out of reach financially. Not only will there be an uptick in jobs, but with other robotic capabilities, each job can be finished more efficiently. This will then free up crews to take on more projects in the same amount of time.

2. Drones

Works Cited: TheRobotReport.com BuiltWorlds.com RoboticsBusinessReview.com

About the Author: Kris Bird is an Atlanta based freelance writer who specializes in Marketing and Communications. After earning her degree from Stony Brook University, Kris has been working as a science fiction and fantasy novelist for the past decade.

Yes, those annoying devices you see buzzing around your head may actually have a practical purpose other than taking cool videos. Now drones can be used to reach those otherwise dangerous rooftop spots, or inspect a worksite to ensure that everything is up to code and on schedule. Not to mention, if there is a specific part that is missing, a drone can deliver it quickly and crews won’t have to wait around to receive it or worse, halt construction altogether.

There is even a robot that will follow around it’s owner, carrying heavy objects from point A to point B. It can return to a designated location by itself, freeing up the time of the worker which would normally be spent doing busy work.

3. Exoskeletons Above all, the safety of the construction worker is the number one concern on the jobsite. Now, the same companies who design prosthetic limbs have turned to the construction world. Exoskeletons are fitted to the construction worker’s body to absorb the shock of heavy machinery which would normally be placed on joints and bones.

Exoskeletons will prevent eventual wear and tear, and prolong the user’s longevity in the workforce.

There are also “Cobots” which carry out boring or even dangerous work. They have specific sensors to measure the environment of the construction site, and make adjustments accordingly. This will now free up workers from dangerous or monotonous tasks to focus on the highly skilled or creative aspects of the job. Once the productivity side is taken care of, workers can get back to their craftsmanship roots, and turn out better quality work for their customers.

Instead of replacing jobs, this new technology can assist the average worker by preventing burnout or serious injuries. By maximizing the productivity of the existing teams, construction robotics will stimulate the next era of industrialism. www.bomageorgia.org

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THANK YOU DONORS INDIVIDUALS

COMPANIES

INDIVIDUAL DONORS WHO HAVE GIVEN $100-$199 TO THE BOMA GEORGIA FOUNDATION.

COMPANY DONORS WHO HAVE GIVEN $500-$999 TO THE BOMA GEORGIA FOUNDATION.

BO REDDIC BUD BLIDE ELAINE BARE FLORENCE BARBOUR GREG BELLINA JACOB WILDER JUDI SPONSEL MARK DUKES MELODY FRCEK MICHAEL KNOX ORLANDO OJEDA PATTI BROWN

BRAND REAL ESTATE SERVICES CAPITAL CITY MECHANICAL SERVICES CAPITAL RESTORATION CAPRIDGE PARTNERS CBRE COLLIERS INTERNATIONAL MANAGEMENT - ATLANTA CUSHMAN & WAKEFIELD DUKE REALTY EMPIRE ROOFING ENGINEERED RESTORATIONS GEORGIA PAVING GRANITE PROPERTIES GRAY CONTRACTING HIGHWOODS PROPERTIES LILLIBRIDGE HEALTHCARE SERVICES MADISON MARQUETTE MAYBERRY ELECTRIC, INC. MID AMERICA SPECIALTY SERVICES OA MANAGEMENT PARKER YOUNG CONSTRUCTION/ FIRESTAR INC. PHYSICIANS REALTY TRUST POPE & LAND ENTERPRISES PROLOGIS ROOF PARTNERS RUSSELL LANDSCAPE SECURAMERICA SERVPRO OF DECATUR SOLID THE RMR GROUP THE SIMPSON ORGANIZATION ZURIX ROOFING SYSTEMS

ASSOCIATE

BACHELOR INDIVIDUAL DONORS WHO HAVE GIVEN $200-$349 TO THE BOMA GEORGIA FOUNDATION. KINSEY HINKSON STACY ABBATE

DOCTORATE INDIVIDUAL DONORS WHO HAVE GIVEN $500-$999 TO THE BOMA GEORGIA FOUNDATION. AMANDA MADRID NATALIE TYLER-MARTIN RUSSELL COPELAND SHAWN BENJAMIN

POST-DOCTORATE INDIVIDUAL DONORS WHO HAVE GIVEN $1,000 OR MORE TO THE BOMA GEORGIA FOUNDATION. GABRIEL ECKERT MARIE WORSHAM PAT FREEMAN

ASSOCIATE

FOUNDATION

FULL CIRCLE

BACHELOR

COMPANY DONORS WHO HAVE GIVEN $1,000-$2,499 TO THE BOMA GEORGIA FOUNDATION.

Restoration

FULL CIRCLE Restoration

others

others

Structural Engineering Façade Roof Consulting Structural Engineering Rooftop ors a its Façade nc Roof Consulting Rooftop

nc ors

a its

THE WORK OF THE BOMA GEORGIA FOUNDATION WOULD NOT BE POSSIBLE WITHOUT THE SUPPORT OF OUR GENEROUS DONORS. WHETHER A DONATION IS MADE BY A COMPANY OR AN INDIVIDUAL, EVERY CONTRIBUTION IS VITAL TO THE FOUNDATION’S MISSION OF ADVANCING REAL ESTATE EDUCATION AND RESEARCH. BOMA GEORGIA HAS DIFFERENT LEVELS OF RECOGNITION FOR BOTH INDIVIDUALS AND COMPANIES, AND DONORS ARE RECOGNIZED ON A CALENDAR-YEAR BASIS.

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CALENDAR OF EVENTS

05/

07 /

BOMA Property Management 201 +VX 8:30 a.m. – 5 p.m.

Sponsored by Russell Landscape Group, AT&T, Capital Restoration, Rubbermaid Commercial and Epic

JULY 20 Managing the Organization 8:30 a.m. – 5 p.m.

20 20

MAY 29 Building Engineering 201 +VX 8:30 a.m. – 5 p.m.

06/

20 20

JUNE 2 Electrical Systems and Illumination Tuesdays, 3:00 PM - 7:00 PM JUNE 4 Allied Member Resource Group Meeting 11:30 AM - 1:00 PM JUNE 11 Green Real Estate Network Breakfast Workshop 8:30 AM - 10:30 AM JUNE 16 Industrial Shared Interest Group 11:30 AM - 1:00 PM Sponsored by Gray Contracting JUNE 17 - 19 Design Operations & Maintenance - Part I 8:30 AM - 5:00 PM JUNE 22 Asset Management 8:30 a.m. – 5 p.m.

JUNE 30 High Performance Building Systems Webinar 10:30 – 11:30 a.m.

All programs will be held online, if necessary. Dates and times may change due to the ongoing COVID-19 crisis. Be sure to check bomageorgia.org for the latest updates.

20 20

JULY 15 Budgeting & Accounting 8:30 a.m. – 5 p.m.

JUL 22 New Member Orientation 10:30 – 11:30 a.m.

JULY 29 Design Operations & Maintenance Part II 8:30 a.m. – 5 p.m.

08/

20 20

AUGUST 6 BTO Luncheon 11:30 a.m. – 12:30 p.m.

Sponsored by Full Circle Restoration and Engineered Restorations Facilities Management SIG Lunch Meeting 11:30 a.m. – 1 p.m.

Sponsored by Parker Young Construction/FireStar Inc. AUGUST 12 Young Professionals SIG After Hours 4:30 – 6:30 p.m.

Sponsored by Russell Landscape Group AUGUST 13 BTO Luncheon 11:30 a.m. – 12:30 p.m.

Sponsored by Full Circle Restoration and Engineered Restorations AUGUST 19 BOMA Georgia August Motivational Luncheon 11:30 a.m. – 1 p.m.

Sponsored by Mayberry Electric AUGUST 25 Industrial Shared Interest Group 11:30 a.m. – 1 p.m.

Sponsored by Mid America Specialty Services AUGUST 26 High Performance Sustainable Building Investments 8:30 a.m. – 5 p.m.

AUGUST 27 Allied Member Resource Group Meeting 11:30 a.m. – 1 p.m.

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ALLIED MEMBER SERVICE DIRECTORY AIRDUCT CLEANING Ductz Of Greater Atlanta............................... (770) 631-2424 APPRAISAL CONSULTING Fellers, Schewe, Scott & Roberts, Inc...................................(770) 621-9548 OLM Inc.............................................................(770) 420-0900 ATTORNEYS Andre Kill & McCarthy LLP..........................(404) 653-3005 Baker and Hostetler LLP............................... (404) 946-9773 AUDIO VISUAL SERVICES Vertical AV TV..................................................(404) 352-2488 BUILDING SERVICES Accuclean Inc.................................................. (404) 765-6477 Engineered Restorations Inc........................(770) 682-0650 CARPET/FLOOR ServiceMaster Cleaning & Restoration...................................................(678) 766-0909 SOLID Surface Care, Inc................................(678) 354-6726 Southeastern Commercial Flooring Inc..................................................(770) 591-9980 The Mad Matter Inc.........................................(678) 361-6704 CATERING/FOOD SVCS Ben & Jerry’s...................................................(404) 666-2232 COMMUNICATIONS Kings III Emergency Communications.......(678) 438-1965 CONCRETE AND STONE FINISHING Nawkaw Corporation.......................................(706) 355-3217 CONSTRUCTION PRODUCTS Capitol Materials, Inc......................................(470) 707-9384 Coastal Construction Products....................(770) 296-1285 The Home Depot.............................................(704) 305-2881 Yancey Power Systems..................................(678) 945-2637 CONTRACTORS Advanced Systems, Inc.................................. (678) 643-9025 Centennial Contractors Enterprises Inc............................................(770) 613-2999 Double T Contracting, Inc..............................(770) 489-7772 Emery & Associates.......................................(770) 414-9099 Gray Contracting..............................................(678) 530-9700 Harrison Contracting Company, Inc............(770) 949-5776 HL Contractors Inc.........................................(678) 444-3955 Humphries & Company...................................(770) 434-1890 Innovative Engineering Inc............................(770) 517-5507 PKS Paving & Concrete Construction........(404) 401-8551 Stellar Contracting, Inc...................................(770) 649-1575 DOORS Piedmont Door Solutions............................... (678) 554-7000

ELECTRICAL Allison-Smith Company.................................(404) 351-6430 Bryan Electric, Inc..........................................(770) 680-2144 J.R. Electrical....................................................(770) 420-1530 Martin Technical, Inc...................................... (770) 590-7449 Mayberry Electric, Inc....................................(404) 991-7007 NCA Lighting Solutions Inc............................(770) 237-2196 Titan Electric Georgia LLC.............................(470) 275-9392 ELEVATORS/ESCALATORS Fujitec America Inc.........................................(770) 209-0322 Maxair Mechanical Inc...................................(770) 714-9642 Oracle Elevator Company...............................(404) 581-0911 Phoenix Elevator of Georgia..........................(678) 574-2447 ThyssenKrupp Elevator Corporation...........(770) 250-6482 EMPLOYMENT SPECIALIST BG Talent............................................................(703) 343-3415 ENERGY ENTEK.................................................................(678) 910-1326 Envision Realty Services, Inc....................... (404) 579-8129 McKenney’s Inc................................................(404) 624-8777 National Glazing Solutions LLC....................(404) 360-7866 Yancey Power Systems..................................(678) 945-2637 ENGINEERING Baker Engineering LLC..................................(404) 307-3237 Harbin’s Mechanical Services, Inc..............(770) 914-7060 IES Mach..........................................................(404) 759-5391 Innovative Engineering Inc............................(770) 517-5507 Martin Technical, Inc...................................... (770) 590-7449 Mayberry Electric, Inc....................................(404) 991-7007 NOVA Engineering & Environmental...........(770) 570-9171 PENTA Engineering Group Inc......................(678) 282-1999 PM&A................................................................. (770) 480-7452 Sustainable Investment Group LLC (SIG)......................................................(770) 316-2240 ENVIRONMENTAL Aquascape Environmental.............................(678) 445-0077 IES Mach..........................................................(404) 759-5391 Sustainable Investment Group LLC (SIG).....................................................(404) 343-3835 The Morley Companies................................... (770) 569-1100 EQUIPMENT RENTALS Stone Mountain Access Systems................(770) 908-2936 FACILITY SUPPORT PENTA Engineering Group Inc......................(678) 282-1999 Stone Mountain Access Systems................(770) 908-2936 Veritiv..................................................................(404) 272-4478 FINANCIAL SERVICES, TAX CONSULTANTS Graham Group.................................................(404) 634-4652

FIRE PROTECTION AFA Protective Systems Inc......................... (770) 794-9000 Basesix Systems LLC..................................... (678) 833-8351 Chief Fire Protection Co................................ (404) 523-5478 Critical Systems LLC...........................(770) 612-9172, x 109 International Fire Protection......................... (770) 745-4530 Life Safety Solutions Plus LLC.................... (770) 843-3671 Mitec Controls Inc...........................................(770) 813-5959 Protech Fire Inc............................................... (770) 531-0587 FIRE/WATER/MOLD RESTORATION BELFOR Property Restoration.....................(770) 939-0128 Blu Sky Restoration Contractors..................(678) 233-7220 BMS CAT...........................................................(770) 614-3248 Capital Restoration..........................................(770) 973-1666 Epic......................................................................(770) 516-3491 Full Circle Restoration & Construction Services..........................................................(770) 232-9797 Parker Young Construction/ FireStar Inc....................................................(770) 368-1000 ServiceMaster Cleaning & Restoration......(678) 766-0909 SERVPRO Of Decatur....................................(404) 378-9998 SERVPRO of Norcross...................................(770) 858-5000 Waterproofing Contractors Inc....................(770) 449-5552 FITNESS Innovative Fitness Solutions..........................(770) 218-9390 GLASS National Glazing Solutions LLC....................(404) 360-7866 South Beach Glass Inc.....................................(404) 851-0111 HEALTH & HYGIENE PRODUCTS, PAPER PRODUCTS Essity....................................................................(678) 938-9119 GOJO Industries..................................................330-819-0044 Life Safety Solutions Plus LLC.....................(770) 843-3671 HVAC Addison Smith Mechanical Contractor Inc..............................................(770) 832-9006 Air Filter Sales & Service, Inc......................(770) 939-1250 Blue Mountain Mechanical............................... 877-266-2211 Capital City Mechanical Services Inc.........(770) 449-0200 Daikin Applied..................................................(770) 514-5880 Ductz Of Greater Atlanta............................... (770) 631-2424 EMCOR Services Aircond.............................(800) 768-4258 ENTEK.................................................................(678) 910-1326 Harbin’s Mechanical Services, Inc..............(770) 914-7060 Legacy Mechanical Services Inc...................(770) 432-1171 McKenney’s Inc............................................... (404) 624-8777 Shumate Mechanical, Inc.............................(678) 584-0880 Southeast Pump & Equipment Inc..............................(678) 990-1388 ext 107 Trane...................................................................(678) 775-4106 United Maintenance, Inc............................... (770) 455-1656 INDUSTRIAL DOCK & DOOR REPAIR INSTALLATION Miner Southeast...............................................(678) 730-4700 INTERIOR DESIGN IA INTERIOR ARCHITECTS...........................(404) 504-0297 continued on next page

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ALLIED MEMBER SERVICE DIRECTORY JANITORIAL A&B Corporate Cleaning Services, LLC..... (404) 965-1799 ABM.....................................................................(678) 245-3273 Accuclean Inc.................................................. (404) 765-6477 Allied International Cleaning Services, Inc................................................. (770) 298-4790 BCJ Building Services................................... (404) 551-2310 Building Maintenance Services Inc.............(770) 218-2993 Chosen Janitorial Services...........................(404) 804-6150 Distinguished Properties Cleaning USA Inc. (DPC)........................................... (404) 418-1443 Environmental Service Partners..................(404) 583-8514 General Building Maintenance Inc.............. (770) 457-5678 Georgia Pacific Corporation...........................(770) 815-9552 HTH Building Services Inc............................(770) 988-0084 Kimberly-Clark Corporation..........................(770) 289-3860 Level Seven Facilities Services.....................(770) 771-0477 Planned Companies........................................ (973) 240-0264 Pollock Orora....................................................(770) 803-7845 Pritchard Industries SE..................................(404) 231-1430 Rubbermaid Commercial Products.............(470) 356-5088 The GreenSeason Group, Inc........................(770) 865-3902 Veritiv..................................................................(404) 272-4478 LAKE MANAGEMENT Aquascape Environmental.............................(678) 445-0077 LANDSCAPING-EXTERIOR Georgia Environmental Landscape & Maintenance, Inc........................................(770) 389-5513 Ruppert Landscape........................................(770) 931-9900 4 Seasons Landscape Group LLC...............(770) 452-4455 Arborguard Tree Specialists..........................(404) 299-5555 Baytree Landscape Contractors.................. (770) 457-3407 BrightView Landscape Services...................(770) 662-8775 Caldwell Tree Care...........................................(770) 992-1973 Color Burst........................................................ (770) 822-9706 Crabapple LandscapExperts..........................(770) 740-9739 Cumberland Landscape Group.....................(404) 772-8150 Downey Trees Inc............................................(770) 889-2822 Ed Castro Landscape.....................................(770) 998-8444 Gibson Landscape Services..........................(678) 689-3262 GreenSeason Group.........................................(678) 714-4114 Greenwood Group...........................................(404) 886-6104 HighGrove Partners........................................(678) 626-3469 LandCare LLC................................................... (678) 475-1780 Nature Scapes Inc..........................................(404) 663-5043 OLM Inc.............................................................(770) 420-0900 Russell Landscape Group Inc.......................(770) 446-3552 Sesmas Tree Service LLC.............................(770) 655-9257 Yellowstone Landscape................................ (404) 668-4508 LANDSCAPING-INTERIOR Foliage Design Systems.................................(770) 451-0885 Life on Earth, LLC........................................... (404) 875-6706 Plant Peddler, Inc............................................ (770) 432-2649 Sedgefield Interior Landscapes, Inc............(770) 984-0171 LIGHTING Blue Frog Lighting..........................................(404) 569-7995 E. Sam Jones Distributor Inc.......................(404) 351-3250 NCA Lighting Solutions Inc............................(770) 237-2196 Voss Lighting....................................................(770) 438-8557 32 Insight

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LOCKSMITH Armor Lock & Security. Inc...........................(770) 493-1915 MARBLE RESTORATION & MAINTENANCE ADDCO Metal Maintenance Co....................(770) 985-5611 Architectural Surface Restoration LLC.......(770) 510-8333 Mid America Specialty Services..................(800) 544-4576 Natural Stone Services..................................(404) 255-8133 Presto Restoration Products & Services...(800) 693-1228 Southeastern Commercial Flooring Inc.....(770) 591-9980 Stone Specialty Services.................................(404) 261-9111 METAL FINISHING ADDCO Metal Maintenance Co....................(770) 985-5611 Architectural Surface Restoration LLC.......(770) 510-8333 Mid America Specialty Services..................(800) 544-4576 Presto Restoration Products & Services...(800) 693-1228 OFFICE FURNITURE Atlanta Office Liquidators Inc......................(404) 505-9623 CORT..................................................................(770) 955-4004 PAINT/WALLCOVERINGS American Painting & Renovations Inc....... (770) 995-8787 Berry Coating, Inc............................................(706) 769-7172 Burke Painting, Inc......................................... (770) 582-0847 CertaPro Painters of Atlanta........................(404) 548-7940 Certapro Painters of Duluth & Norcross.... (678) 895-5730 CertaPro Painters of Fayetteville..................(770) 634-2472 CertaPro Painters of Roswell.......................(404) 913-3972 Freeland Painting............................................(770) 289-0887 Horizon Painting and Renovations Inc.......(404) 447-0385 Oakcliff Painting.............................................. (404) 867-3707 Paint Applicators.............................................(404) 487-5257 Spectrum Painting Inc.................................. (770) 497-01011 PAPER PRODUCTS Georgia Pacific Corporation...........................(770) 815-9552 Kimberly-Clark Corporation..........................(770) 289-3860 Pollock Orora....................................................(770) 803-7845

PARKING Ace Parking......................................................(404) 254-3661 ITR Of Georgia, Inc.........................................(770) 496-0366 LAZ Parking...................................................... (404) 787-2076 Legacy Parking Company............................. (404) 428-4618 PARKING DECK Ecosweep.......................................................... (404) 904-1003 GWP Paving...................................................... (678) 377-3113 Spectrum Painting Inc....................................(770) 497-0101 Wildcat Striping & Sealing............................ (678) 937-9525 Kaney & Lane, LLC..........................................(404) 892.8246 PAVING PRODUCTS/SEALCOATING Asphalt Enterprises.........................................(770) 424-5001 Georgia Paving, Inc.........................................(770) 623-0453 GWP Paving...................................................... (678) 377-3113 PKS Paving & Concrete Construction........(404) 401-8551 Rose Paving Company...................................(678) 303-2500 Wildcat Striping & Sealing............................ (678) 937-9525 The Surface Masters Inc...............................(770) 250-6392 PEST CONTROL Northwest Exterminating Co., Inc.................(678) 383-1011 Orkin Inc............................................................(404) 888-2000 Peachtree Pest Control..................................(770) 931-9099 Pest USA............................................................(678) 287-6674 PLUMBING Addison Smith Mechanical Contractor Inc..............................................(770) 832-9006 Art Plumbing Company.................................(678) 486-2525 HM Plumbing................................................... (770) 792-1200 Legacy Mechanical Services Inc...................(770) 432-1171 Rooter Plus!.......................................................(706) 715-1856 Royal Flush Plumbing Inc..............................(770) 385-5911 Southeast Pump & Equipment Inc..............................(678) 990-1388 ext 107 Trinity Plumbing LLC......................................(770) 480-7687

ALLIED MEMBER SERVICE DIRECTORY PORTABLE/RENTAL COOLING & HEATING Mobile Air.......................................................... (470) 544-7091 PRESSURE WASHING Ecosweep.......................................................... (404) 904-1003 Everclear Enterprises Inc..............................(404) 876-9408 Kaney & Lane, LLC.........................................(404) 892-8246 SunBrite Services.............................................(770) 277-6363 Top Of the Line High Rise Service LLC..................................................(404) 569-9544 Valcourt Building Services LLC....................(770) 971-2000 PUMP SERVICE AND REPAIR Monumental Equipment, Inc.........................(678) 765-7001 RELOCATION SERVICES Bulldog Movers.....................................................(404) 835-5409 Suddath Relocation Systems.............................(770) 447-4366 RESTORATION Addco Restoration and Preservation Group, LLC..........................................................(770) 688-5419 RISER MANAGEMENT IMG Technologies, Inc....................................(312) 780-9420 ROOFING Apollo/Primm Roofing Company.................(770) 751-6191 Baker Roofing Company............................... (404) 458-2742 Commercial Roofing Group LLC..................(770) 831-9440 Core Roofing Systems................................... (678) 514-2846 Empire Roofing Company Inc......................(770) 948-7663 ENCORE ROOFING, INC................................(770) 945-0100 Georgia Roof, LLC............................................(678) 939-9194 IRG VENTURES LLC d/b/a Innovating Roofing Group..............................................(404) 351-8797 Roof Partners LLC..........................................(404) 490-4647 Tremco...............................................................(404) 906-3338 Zurix Roofing Systems...................................(706) 587-2009

TAX CONSULTANTS Fellers, Schewe, Scott & Roberts, Inc...........(770) 621-9548 Graham Group.................................................(404) 634-4652 TELECOMMUNICATIONS Airwavz Solutions.............................................(704) 907-7104 AT&T...................................................................(770) 598-7532 Cana Communications, Inc...........................(678) 766-6600 TREE CARE Arborguard Tree Specialists..........................(404) 299-5555 BrightView Landscape Services...................(770) 662-8775 Caldwell Tree Care...........................................(770) 992-1973 Downey Trees Inc............................................(770) 889-2822 Sesmas Tree Service LLC.............................(770) 655-9257

WATER DAMAGE/STRUCTURE DRYING BELFOR Property Restoration.....................(770) 939-0128 Blu Sky Restoration Contractors..................(678) 233-7220 Capital Restoration..........................................(770) 973-1666 Epic......................................................................(770) 516-3491 Full Circle Restoration & Construction Services..........................................................(770) 232-9797 Parker Young Construction/FireStar Inc....(770) 368-1000 SERVPRO Of Decatur....................................(404) 378-9998 WATER LEAKAGE PROTECTION WaterSignal LLC..............................................(626) 222-7370 WATER TREATMENT Blackmore Enterprises Inc............................(404) 474-4352

URBAN FARMING Copiana, LLC....................................................(404) 313-4903

WATERPROOFING Apollo/Primm Roofing Company.................(770) 751-6191 Engineered Restorations Inc........................(770) 682-0650 Everclear Enterprises Inc..............................(404) 876-9408 Paint Applicators.............................................(404) 487-5257 The Morley Companies................................... (770) 569-1100 Waterproofing Contractors Inc....................(770) 449-5552

WASTE REMOVAL American Disposal Services......................... (678) 736-0140 Republic Services Inc....................................(404) 693-9279 Rubbermaid Commercial Products.............(470) 356-5088 Waste Pro/Atlanta............................................(770) 777-1447

WINDOW CLEANING Level Seven Facilities Services.....................(770) 771-0477 South Beach Glass Inc.....................................(404) 851-0111 Top Of the Line High Rise Service LLC......(404) 569-9544 Valcourt Building Services LLC....................(770) 971-2000

TROPICAL PLANTS Foliage Design Systems.................................(770) 451-0885 Life on Earth, LLC........................................... (404) 875-6706 Plant Peddler, Inc............................................(770) 432-2649

WINDOW SALES Jeld-Wen........................................................... (915) 356-9314

SECURITY Alscan Inc.........................................................(205) 249-7324 Armor Lock & Security. Inc...........................(770) 493-1915 Basesix Systems LLC.........................................678-833-8351 Critical Systems LLC...........................(770) 612-9172, x 109 DataWatch Systems........................................(470) 503-6077 International Fire Protection......................... (770) 745-4530 ITR Of Georgia, Inc.........................................(770) 496-0366 Miner Southeast...............................................(678) 730-4700 Mitec Controls Inc...........................................(770) 813-5959 Planned Companies........................................ (973) 240-0264 SECURITY GUARD SERVICES Advanced Protective Services......................(678) 789-8256 Allied Universal Security Services...............(404) 898-1695 AT Security Inc................................................(678) 381-7308 BOS Security, Inc.............................................(470) 208-3977 Marksman Security Corporation..................(678) 644-0576 Platinum Group Security, Inc........................(470) 395-1628 SecurAmerica LLC..........................................(404) 926-4258 SIGNAGE APCO Sign Systems.......................................(404) 688-9000 www.bomageorgia.org

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ADVERTISERS ON THE WEB BUILDING MANAGEMENT CONSULTANTS/SOFTWARE Frazier Service Company www.frazierservicecompany.com COMMUNICATIONS/ TELECOMMUNICATIONS AT&T www.att.com DEMOLITION The Morley Companies www.morleycompany.com ELECTRICAL SERVICES Mayberry Electric, Inc. www.mayberryelectric.com ENERGY SERVICES Frazier Service Company, www.frazierservicecompany.com ENGINEERING PM&A www.pmass.com ENVIRONMENTAL PRODUCTS AND SERVICES Nova Engineering & Environmental www.usanova.com FACILITY MAINTENANCE Harrison Contracting Company, Inc. www.harrisoncontracting.com FIRE PROTECTION/DETECTION/ LIFE SAFETY VSC Fire & Security www.vscfs.com HVAC SERVICES Frazier Service Company www.frazierservicecompany.com J.R. Hobbs www.jrhobbs.com Reliance Heating and Air Conditioning www.reliance-hvac.com Shumate Mechanical www.shumatemechanical.com

LANDSCAPE CONTRACTORS Ed Castro Landscape www.edcastro.com

TAX CONSULTANTS Fair Assessments, LLC www.fair-assessments.com

LIGHTING PRODUCTS AND SERVICES MetroLED Sign and Light www.metroled.com

WATERPROOFING Engineered Restorations Inc. www.er-inc.net

PAINTING Harrison Contracting Company, Inc. www.harrisoncontracting.com PAVING PRODUCTS AND SERVICES Georgia Paving, Inc. www./eorgiapaving.com

Everclear Enterprises Inc. everclearenterprises.com Southern Preservation Systems www.spsatl.com The Morley Companies www.morleycompany.com

PKS Paving & Concrete Construction www.pksasphaltpavingatlanta.com

Top of the Line High Rise Service www.highriseservice.com

Wildcat Striping & Sealing www.wildcatstriping.com

Waterproofing Contractors www.wcinc.com

PEST CONTROL Peachtree Pest Control http://www.peachtreepest.com/

Western Specialty Contractors www.westernspecialtycontractors.com

PLUMBING PRODUCTS AND SERVICES Art Plumbing http://www.artplumbing.com/ PRESSURE WASHING Top of the Line High Rise Service www.highriseservice.com

WINDOWS/CLEANING EQUIPMENT/SUPPLIES Top of the Line High Rise Service www.highriseservice.com South Beach Glass, Inc. www.southbeachglassinc.com

RESTORATION Southern Preservation Systems www.spsatl.com RESTORATION & PRESERVATION Everclear Enterprises, Inc. www.everclearenterprises.com ROOFING SERVICES AND PRODUCTS Specialty Roofing & Coatings www.src-roofing.com SEALCOATING Wildcat Striping & Sealing www.wildcatstriping.com

Trane www.trane.com/Index.aspx

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