Insight Issue 1

COMMERCIAL REAL ESTATE

OFFICIAL PUBLICATION OF THE BUILDING OWNERS AND MANAGERS ASSOCIATION OF GEORGIA

JOURNAL

Issue 1, 2021

8 Corporate Square

Terminus

The Collective at Concourse

Resurgens Plaza

Doctor’s Center at Emory St. Joseph’s Hospital

Promenade

Celebrating 2021 TOBY & 2020 Association Award Winners PAGE 6

ADVOCACY IN THE DIGITAL AGE PAGE 28

THE IMPORTANCE OF EMAIL ETIQUETTE PAGE 20

NEW YEAR NEW TOBYS How going virtual meant teams had to redefine the building tour PAGE 16

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2 Insight • Issue 1

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4 Insight • Issue 1

Contents ISSUE 1, 2021

06

TOBY Award Winners

13 Goal Setting for 2021 14 Association Award Winners 16 New Year New TOBYs: Going Virtual 18 Fostering Collaboration in a Time of Physical Distancing 20 The Importance of Email Etiquette 24 Defining the Digital Conference BOMA International Releases Guide to Exterior 26 Maintenance Management 28 Advocacy in the Digital Age 38 Bleeding Edge Tech: Virtual Reality and Commercial Real Estate

By Jen Wright, Everclear Enterprises

With Amanda Madrid, Cushman & Wakefield

By Christopher Oronzi, CPTD

With BOMA Southern Region President Macky Guilherme

By Katie Roberts, Fiveash Stanley

32 Calendar of Events

34 Allied Member Service Directory

39 Advertisers on the Web

The Commercial Real Estate Insight Journal is published for: BOMA Georgia 5901 Peachtree Dunwoody Rd, NE Suite C-300 Atlanta, GA 30328 (404) 475-9980 info@bomageorgia.org www.bomageorgia.org www.bomalegacy.org www.bomageorgiafoundation.org www.creinsightjournal.com The Wyman Company Advertising Representatives: Chris Chiccarello chrisc@thewymancompany.com Justin Olson jolson@thewymancompany.com Holly Patterson hpatterson@thewymancompany.com Katie White kwhite@thewymancompany.com Editor-in-Chief: Gabriel Eckert, CAE, FASAE geckert@bomageorgia.org Executive Editor: Jacob Wilder, CAE jwilder@bomageorgia.org Managing Editor: Molly Looman mlooman@bomageorgia.org 2021 BOMA GEORGIA OFFICERS President: Natalie Tyler-Martin, RPA President-Elect: Amanda J. Madrid, RPA, LEED GA, FMA Vice President: Laurie Harper Immediate Past President: Russell Copeland DIRECTORS Michael Knox, SMA, SMT, LEED GA Trace Blackmore, CWT, LEED AP Jess Moore Carla Moule Jennifer Corbitt Trenton Patterson Hal Moore Jack Kennedy Chonte’ Martin Grace Meyers, RPA INDUSTRY INSIGHT COMMITTEE Molly Looman Jacob Wilder Kinsey Hinkson, RPA, BOMI-HP Patrick Freeman, RPA, CPM, CCIM, LEED AP Anne Danhof, RPA, CPM Jess L. Moore Tom Rust

Unless otherwise noted, all articles are written

by CRE Insight Journal Managing Editor Molly Looman

www.bomageorgia.org • www.creinsightjournal.com 5

TOBY Award Winners

The Outstanding Building of the Year Awards On Feb. 17, 2021, through a virtual ceremony, BOMA Georgia was pleased to honor Georgia’s top commercial buildings for their achievements in operational excellence at the annual TOBY & Association Award Celebration presented by 2021 Platinum Sponsor, Full Circle Restoration.

TOBY judges evaluate a building’s overall excellence in building standards, community involvement, tenant and employee relations, energy management, building accessibility and emergency evacuation and training for building personnel.

All TOBY entrants had the challenge of meeting a minimum building inspection score of 70 percent in order to be eligible for an award, Entrants then competed in their category based on the strength of their building as represented in their application-demonstrating the quality of their building operations and management practices.

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The 2021 TOBY competition featured an impressive group of candidates representing multiple categories. Local TOBY winners advance to the regional level, where they will compete against other office buildings from across the Southeast at the BOMA Southern Region Conference, held April 13-15 virtually and hosted by the BOMA Georgia Foundation. More information can be found at www.bomasrc21.org.

BOMA Georgia will share the results of the Southern Region TOBY awards in upcoming communications.

Finally, several BOMA service providers made tribute donations to the BOMA Georgia Foundation on behalf of TOBY-winning buildings. Those providers are recognized on each of the coming pages, we encourage you to learn more about the BOMA Georgia Foundation’s positive impact on the commercial real estate industry by visiting www.bomageorgiafoundation.org.

500,000 - 1 Million square feet Winner: Promenade Owner: Cousins Properties, Inc. Management: Constance Hodges, Cousins Properties, Inc.

Designed in 1989, Promenade aims to be a perfect marriage of art and environment. Cousins is currently modernizing Promenade’s 22 elevators to the newest generation destination dispatch technology. This upgrade is enhancing functionality, speed, security, convenience, and interior cab appearances, Energy savings from our elevator modernization exceed $35,600 per year.

Through training and a robust preventative maintenance program, Promenade’s team ensures that our tenants (whom we refer to as “Customers”) experience the best customer service and quickest response time possible. Promenade and Cousins support an integrated team development program focused on hard and soft skills.

Along 15th Street, Promenade’s stunning granite plaza features “Stealth,” an award-winning, thirtyfoot tall sculptural interpretation of an origami lotus blossom. This statue and the Promenade’s ziggurat-like spire show its commitment to artistry and building performance.

BOMA Georgia Vendors and Service Providers • • • •

Allied Universal Reef Parking Imperial Dade Highgrove Landscaping

Foundation Tribute Donors SERVPRO of Decatur Copiana, LLC. HighGrove Partners, LLC. Jacob Wilder Mark Dukes Gabriel Eckert BOMA Georgia Natalie Tyler-Martin www.bomageorgia.org • www.creinsightjournal.com 7

100,000 - 249,000 square feet Winner: 8 Corporate Boulevard Owner: Government Properties Income Trust LLC Management: Amy Mesteller, The RMR Group LLC

Owned by Government Properties Income Trust LLC and professionally managed by The RMR Group LLC, 8 Corporate Square is a 151,252 SF six-story office building located within the Corporate Square Office Park in Atlanta, Georgia.

The building’s HVAC is controlled by a Trace Summit BMS and has an Energy Star rating of 90. To oversee building efficiency, The RMR Group has hired Energy Watch to monitor utility consumption. Energy Watch notifies management of any unusually high utility usage so that immediate corrective measures can be taken.

The building backs up to the newly developed Peachtree Creek Greenway which is a link between the Atlanta Beltline and the City of Brookhaven. Its location makes it central to multiple Atlanta neighborhoods and the property itself includes is part of a tenbuilding office park developed in phases during 1964 – 1968 and was Atlanta’s first suburban office park.

Foundation Tribute Donors SERVPRO of Decatur Jacob Wilder Mark Dukes Gabriel Eckert BOMA Georgia Natalie Tyler-Martin

BOMA Georgia Vendors and Service Providers • Building Cleaning Solutions • Core Roofing • Art Plumbing

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Over 1 Million square feet Winner: Terminus Owner: Cousins Properties, Inc. Management: Bernard Lee, Cousins Properties, Inc. Built in 2005, Terminus is an over 1.5 million sq. ft. property managed by Cousins Properties Inc and sits at the most prominent intersection in Georgia. The name “Terminus” was the former name of the city of Atlanta before it became “Atlanta”. The name relates transportation ending at “central destination spot.”

This building’s iconic architecture and 100 light crown make it a bright spot in the Atlanta skyline. The Terminus team has been working on a complete lighting retrofit throughout stairwells and parking garages as well as LED lighting upgrades throughout the buildings. On top on that, they are also completing analysis of mechanical systems to make sure they are running efficiently for building optimization.

The property’s focus on being a central location for its customers is exhibited by an outdoor seating area, Wi-Fi throughout the property, community urban garden, and “The Commons”- a multipurpose community and event lounge. During the start of COVID 19, they introduced the CousinsGo app to their tenants to engage with them while on and off the property.

BOMA Georgia Vendors and Service Providers • Reef Parking • Russell Landscaping • SOLID Surface Care

Foundation SERVPRO of Decatur, Copiana, LLC., Jacob Wilder, Tribute Mark Dukes, Gabriel Eckert, BOMA Georgia, Donors Natalie Tyler-Martin

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Suburban Office Park Mid-Rise Winner: The Collective at Concourse Owner: CBRE Global Investors Management: Julie Petrie and Sara Grooms, CBRE

The Collective at Concourse is located on the trophy mixed-use development Concourse Corporate Center in the epicenter of the highly coveted Central Perimeter submarket of Atlanta.

Built in 1984, this suburban office park contains 3 Class-A office buildings.

The Collective at Concourse encourages to utilize all parts of the property including outdoor meeting areas, a collaboration center and an adaptable workspace area.

The Collective at Concourse has achieved several energy-based accolades in the past few years. The buildings were awarded their third consecutive Energy Star labels in 2020 and received LEED EB O+M Silver Certifications (Concourse 1 & 4) and LEED EB O+M Certification (Concourse 2) in 2019.

The Above and Beyond tenant experience is this property’s answer to tenants’ needs in the 21st century workplace.

In its first 7 months, the A&B Conference Center hosted +5000 guests over +250 meetings/events.

BOMA Georgia Vendors and Service Providers • Allied Universal • Imperial Dade • Highgrove Landscaping

Foundation Tribute Donors 10 Insight • Issue 1

SERVPRO of Decatur, HighGrove Partners, LLC., Mark Dukes, Gabriel Eckert, Jacob Wilder , BOMA Georgia, Natalie Tyler-Martin

250,000 - 499,999 square feet Winner: Resurgens Plaza Owner: Zeller Management: Michael Adams, Zeller

Located just above the Lenox MARTA station, Resurgens plaza is a 27-story mixed-use commercial office building. Offering a high ratio of communal and collaborative space to solo space, Resurgens Plaza emulates the modern workplace.

With direct, covered access to the MARTA rail lines, this property centers around the idea of connection. With a newly renovated grand lobby and rooftop terrace, Resurgens Plaza contains plenty of opportunities for tenants to explore outside of the office.

Resurgens Plaza is also committed to efficiency and striving to become a green building.

With a LEED Gold certification, EV charging parking stalls and a bike hub, this property offers plenty of environmental amenities.

The building also recently completed an 11 passenger/freight elevator modernization which increased the arrival/departure efficacy for tenants, their guests and vendors. and an addition of a fitness studio.

BOMA Georgia Vendors and Service Providers • Allied Universal • Imperial Dade • HighGrove Landscaping

Resurgens Plaza was certified as a LEED Gold building in 2013 (Existing Buildings O+M), and earned a coveted Gold Wired Certification from WiredScore recertification in 2020. In September, the building finalized an 11 passenger/freight elevator modernization which increased the arrival/departure efficacy for tenants, their guests and vendors.

Located in the epicenter of Buckhead’s mixed-use district, the building has panoramic views of the Atlanta skyline.

Resurgens Plaza offers the highest ration of communal and collaboration space to solo space of any contemporary workplace in the city.

FoundationTribute Donors SERVPRO of Decatur HighGrove Partners, LLC. Gabriel Eckert Jacob Wilder Mark Dukes BOMA Georgia Natalie Tyler-Martin www.bomageorgia.org • www.creinsightjournal.com 11

Medical Office Building Winner: Doctor’s Center at Emory St. Joseph’s Hospital

Owner: LHT North Atlanta, LLC Management:

Carla Moule, Nicole Greene and Allison Wilson Lillibridge Healthcare Services, Inc.

Doctor’s Center at St. Joseph’s Hospital is a remodeled threebuilding medical office complex. The total project size is 350,930 SF, consisting of two, three-story buildings and one, nine-story tower.

The buildings were constructed in 1980, 1985, and 1991 and were later connected by the interior gallery to create one building.

Lillibridge brought it’s long-term healthcare expertise to the Emory St. Joseph’s Hospital to transform the campus into a top-tier medical office environment designed for the convenience of patients and the enjoyment of the building tenants.

The property features an established and balanced mix of healthcare specialties, full-service outpatient laboratory and diagnostic imaging center, and is within walking distance to neighboring hospitals; Emory St. Joseph’s Hospital, Northside Hospital, and CHOA.

BOMA Georgia Vendors and Service Providers • Highgrove Landscaping • Mid America Specialty Services • Life on Earth, LLC

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Foundation Tribute Donors SERVPRO of Decatur HighGrove Partners, LLC. BOMA Georgia Natalie Tyler-Martin Jacob Wilder Gabriel Eckert Mark Dukes

Professional Development

Goal Setting for 2021 After a year of postponing, re-arranging, and stay positive, define what positivity means for you. Is it greeting more co-workers in cancellations, some people may be feeling the morning, is it listening to one podcast you enjoy a day, is it using less negative nervous about setting too many plans in stone. wording in your workplace? Defining success will keep you from feeling like you are not moving forward and will allow you to adapt as the year continues.

While there are still some uncertain waters ahead, goal-setting is an important practice Adjust as You Complete Goals for professionals both in their personal and work lives. There are still plenty of ways to One of the benefits of making smaller goals with shorter time-frames is that you give set intentions and goals for the year with yourself time to correct and adjust. After a goal is completed, reflect on how easy confidence. it was to accomplish, how long it took you, and what the process was like. This will allow you to make needed adjustments for the next goal.

Pick an Overarching Theme

Everyone has set specific resolutions that have been tough to keep up with. Often times we set goals that are too specific or deviate too far from our existing routine to ever be achievable.

After a year like 2020, it may be best to enter this new year with broader goals. Some people refer to this as “Finding Your Why.”

Shorter and smaller goals also allow you to break down the system from the goal itself. IF the goal is to create more traffic on your website, your system can be a posting schedule. That system is a much more concrete item to work on that will give more of a sense of accomplishment and is easier to track.

This also prevents you from switching between goals too often to the point of neither being completed. It is important as you evaluate goals to be comfortable with eliminating competing or future goals. Keeping this practice fluid and active will decrease the pressure to perform and increase an actual sense of productivity and achievement.

Goals are harder to achieve if the motivation is not clear. If your goal is to have healthier work habits, list out the concrete reasons you would Sources: https://jamesclear.com/goal-setting like to see this change. These can be the foundation that you return to when it becomes https://www.mindtools.com/page6.html difficult to keep up with your goals.

You can also work backward using this method. You can list out a change you would like to see and then figure out what you need to do to get there. Maybe you would like to be promoted in the next year, work backward from that goal to find smaller goals that help you achieve that.

Define Achievement Many people are taught to make S.M.A.R.T goals. S.M.A.R.T. stands for Specific, Measurable, Achievable, Realistic, and TimeBound. Perhaps your definitions of the words “realistic” and “achievable” have changed after a year of sudden adaptation.

This is why it is so important to define what achievement means to you and to be flexible with yourself. If your goal for January is to

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Association Award Winners

BOMA Georgia Honors the best and Brightest during Awards Ceremony While paying tribute to building excellence through the TOBY awards, BOMA Georgia also recognized individuals and organizations at its annual awards luncheon, held virtually on Feb, 17, 2021. Association awards are among the most prominent honors presented by BOMA Georgia. The awards recognize contributions made during the previous year.

Read more about our winners at www.bomalegacy.org/legends/association-awards/

BOMA Georgia Foundation Philanthropic Leadership Award Bo Reddic

He has had a sustained commitment to the foundation since it was created. Bo has promoted the foundation’s research projects throughout the nation, inspiring his colleagues to utilize resources produced by the BOMA Georgia Foundation.

Foundation Tribute Donors: SERVPRO of Decatur, Melody Frcek, BOMA Georgia, Natalie Tyler-Martin, Mark Dukes, Gabriel Eckert, and Jacob Wilder

Committee Chair of the Year

John Wetherald, Russell Landscape Group

He served as chair of one of the association’s most active committees, Government Affairs. In response to the COVID-19 pandemic, which quickly changed the landscape of BOMA’s work during 2020, John led a committee of members to advocate on behalf of the real estate industry to ensure property professionals and real estate companies had the resources needed to keep their tenants, staff teams, and the public safe in the built environment.

Foundation Tribute Donors: BOMA Georgia, Mark Dukes, Natalie Tyler-Martin, Gabriel Eckert, and Jacob Wilder

Engineer of the Year

Roderick Murphy, Cousins Properties

While he sometimes shies away from the limelight, he has been described as our company’s very own ‘Superman.’”

As his supervisor said, “he is dedicated to educating the next generation of building engineers. He has the knowledge, desire, and ability to teach, mentor and lead junior and less experienced engineers.

Foundation Tribute Donors: SERVPRO of Decatur, Roderick Murphy, BOMA Georgia, Mark Dukes, Natalie Tyler-Martin, Gabriel Eckert, and Jacob Wilder

Allied Member of the Year Dusty Muck, Rubbermaid Commercial Products

His supervisor challenged him to make the commercial department of his company a presence in the industry and said our winner has risen to the challenge. His work with BOMA Georgia has been described as the blueprint for how his company engages and connects with the commercial real estate industry throughout the nation.

Foundation Tribute Donors: Barbara Muck, BOMA Georgia, Mark Dukes, Gabriel Eckert, Natalie Tyler-Martin, Tim Barton, and Jacob Wilder

Young Professional of the Year Tiffany Wilson, Gray Contracting

Tiffany has served as a member of the Membership Committee, TOBY Judging Committee, Government Affairs Committee, Foundation Development Committee, and the BOMA Technical Organization Council. And in 2020, she served as chair of the BOMA Southern Region Conference Sponsorships Task Force.

Foundation Tribute Donors: BOMA Georgia, Mark Dukes, Gabriel Eckert, and Jacob Wilder

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President’s Award Silvia Quevedo, CCC-SLP, CAE, Association for Professionals in Infection Control and Epidemiology

Silvia Quevedo, APIC’s Practice Guidance Director, was instrumental in helping BOMA Georgia form a new partnership with APIC both on the national and state levels. The connections she facilitated directly resulted in BOMA Georgia and the Greater Atlanta Chapter of APIC providing a COVID-19 webinar that was free for real estate professionals, not just in Georgia, but also throughout the nation, to attend.

Foundation Tribute Donors: SERVPRO of Decatur, BOMA Georgia, Mark Dukes, Natalie Tyler-Martin, Gabriel Eckert, and Jacob Wilder

Miller Getz, RPA, CCIM Piedmont Office Realty Trust

Most recently, in 2020, he served as vice chair of the association’s Government Affairs Committee. His service as a leader within the Government Affairs Committee resulted in several major victories in 2020, including COVID-19 liability protection for real estate companies; essential worker status for building managers and operators; and expedited building plan inspection and reviews.

Foundation Tribute Donors: SERVPRO of Decatur, Lorenz Getz, HighGrove Partners, LLC. BOMA Georgia, Mark Dukes, Natalie Tyler-Martin, Gabriel Eckert, and Jacob Wilder

Krystle Johnson, RN, MSN, CIC Office of Quality at Emory Healthcare

Krystle played an instrumental role in BOMA Georgia’s response to the COVID-19 pandemic: She served as the subject matter expert and facilitator for a national COVID-19 webinar provided by BOMA Georgia and the Greater Atlanta Association for Professionals in Infection Control and Epidemiology.

Foundation Tribute Donors: SERVPRO of Decatur, BOMA Georgia, Mark Dukes, Natalie Tyler-Martin, Gabriel Eckert, and Jacob Wilder

Manager of the Year

Constance Hodges, Cousins Properties

In supporting her award nomination, her supervisor said, “in a year unlike any other, she navigated everchanging circumstances, pivoted as needed, provided creative solutions, and bolstered their team’s confidence and spirit. She did all this while sustaining focus on their customers, the property, and continuing to be an active and contributing member to BOMA Georgia.”

Foundation Tribute Donors: SERVPRO of Decatur, HighGrove Partners, LLC., BOMA Georgia, Natalie Tyler-Martin, Mark Dukes, Gabriel Eckert, and Jacob Wilder

Huey Award

Dara Nicholson, Jamestown

A BOMA member since 1980, Dara has served at all levels of the BOMA federation. In addition to leading and serving as a member of many local committees, she is a past president of BOMA-Atlanta. In fact, she was the second woman to ever serve as BOMA-Atlanta president. She also served as vice president of the BOMA Southern Region Board of Directors and as vice chair of BOMA International’s Local Association and Membership Development Committee.

Foundation Tribute Donors: SERVPRO of Decatur, HighGrove Partners, LLC., BOMA Georgia, Natalie Tyler-Martin, Mark Dukes, Gabriel Eckert, and Jacob Wilder

Civic Leadership Award

Greater Atlanta Chapter of Association for Professionals in Infection Control and Epidemiology Throughout 2020, the Greater Atlanta Chapter of APIC partnered with BOMA Georgia on several initiatives to provide educational programs and resources for the real estate industry in response to the COVID-19 pandemic. The organization also collaborated with BOMA to produce resources to promote tenant and public safety and ensure BOMA members had access to the latest science-based information related to infectious disease control.

Foundation Tribute Donors: SERVPRO of Decatur, BOMA Georgia, Mark Dukes, Natalie Tyler-Martin, Gabriel Eckert, and Jacob Wilder

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TOBY Awards

New Year New TOBYS How going virtual meant teams had to redefine the building tour and more By: Jenifer Wright, Everclear Enterprises If you have never participated in the TOBY process as an entrant, judge, or proctor, you are missing out. Property teams all around Atlanta put in the work to make their buildings shine – literally and figuratively – in one of the most significant events of the year for BOMA Georgia. Sometimes over a matter of months, the property team works together to prepare every precise detail of the building for an online review and judging process.

Then we get to the fun part. Entrants, judges, and proctors all come together, in person, and walk the property from rooftop to basement. Enter COVID-19 and the new world of social distancing, masks, and virtual meetings. Surely this would not be the way of the TOBY competition as well. Right? You cannot tour a building without actually touring the building. Right?

In true 2020 fashion, nothing was spared from the ‘virtual experience,’ even the TOBYs. ‘Zoom fatigue’ has set in for many of us, so when we heard that the TOBY awards were going virtual, there was a collective sigh.

For years, the TOBY tours have been done in person and are the highlight of the entire process. Entrants had their work cut out to create an experience that was just as impactful through a computer screen.

As a 2020 vice chair, I decided to be a little nosey and sneak into all the virtual building tours. I wanted to see how the entrants would manage the process, and I was not disappointed. The camaraderie of those tours is what makes the local level of the

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TOBY competition such an exciting and bonding experience for everyone involved. In classic BOMA Georgia style, this year was no exception.

Multi-year TOBY judge Jessica Nix with Natural Stone said, “During this difficult season, BOMA and the TOBY entrants rose to the occasion. The digital tour that I judged was crisp, informative, and exceptional. Of course, nothing takes the place of an in-person tour. However, the entrant in my category did a phenomenal job of adjusting and providing the judges with incredible digital insight into their building. Well done.”

Joyce Tuttle with Crocker Partners was a 2020 proctor and had this to say about her cyber experience.

“I was impressed with the professionalism and thoroughness of the Microsoft PowerPoint presentations. It made it very easy to judge the property. The virtual tours were easier to schedule than a normal physical tour. The time commitment was shorter due to no travel time.”

While some created Microsoft PowerPoint presentations, some embedded recorded videos, and some even did live tours throughout the property. Risky…did it pay off? As a nosey bystander…yes!

Everyone involved in this year’s TOBY process deserves a huge One of our daredevil entrants who decided to conduct a LIVE walking tour nailed it! Sean Dickerson and his Cousins Properties round of applause. The way each team pivoted and produced successful virtual tours was outstanding. The 2021 competition will team at 3348 Peachtree had this to say, no doubt be one for the memory books. A special kudos to Molly “Our new virtual normal made the 3348 team realize that talent Looman with BOMA Georgia. She became a magician before our very eyes by being in two places at one time as she coordinated wins games, but teamwork, cleverness, and creativity wins overlapping tour schedules and pulled everything off without a championships. The virtual TOBY experience heightened our hitch! excitement, promoted team building, and increased our teams’ cohesiveness! Such a fun experience, one we will never forget.”

Why should YOU consider entering your building into the next TOBY competition? TOBY award winner Constance Towles 2019 International award-winning entrant, Amy Mesteller and her RMR Group team are no strangers to TOBY. Virtual TOBYs, Hodges of Cousins Properties says, “For a property manager, I can think of no other task that enables you to look at your building however, were a very different ballgame. in such detail and learn so quickly about your team. No matter the outcome of the competition, working with your team to write a Amy said, “Entering a property for TOBY this year took quite TOBY submission instills a great sense of comradery, pride, and a bit of creativity when it came to the building tour. It was a true team effort to come up with the best way to showcase the accomplishment. With the awards come corporate accolades and building virtually. Having entered TOBY last year, the tour was potentially career developing recognition. Exposure to regional and by far our favorite part! It was so much fun to show the pride we international BOMI events also enables applicants to network and expand their resources within the real estate industry.” had for our building and conversation came naturally. Having to plan a virtual tour, we walked the building as a team numerous times to make sure we took enough pictures to tell the building’s Congratulations to everyone involved in making this year’s TOBY contest special. Nice work, BOMA Georgia. Now let’s bring home story. We then worked together on the sequence for the some more trophies Microsoft PowerPoint to make sure the tour flowed as it would in person.”

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COVID-19, Soft Skills/Interpersonal

Fostering Collaboration in a Time of Physical Distancing As we continue through a year of uncertainty and some teams continue to operate from a distance, leaders must work harder than ever to foster collaboration. Working virtually can often lead people to feel isolated in their work and prevent teams from working together as they usually do. As teams and their locations change over the next few months, it will be important for leaders to keep a collaborative dynamic as a constant.

Falling Behind

Creating Together

She says work chats and face-to-face video meetings are great tools for making sure all team members are involved.

Amanda Madrid, associate director of asset services with Cushman & Wakefield, said that the available technology has been crucial in making sure her team stayed in a collaborative mindset. She said that being able to view documents or materials together and mark them up as a group allowed for everyone to have a platform for their thoughts and concerns even in a digital space.

“It forces us to be together even more because we have to make up for the physical contact we can’t have,” Madrid said.

Many teams are finding digital collaboration a key part of making a team feel cohesive. It is easy to make a team member feel isolated in a digital or scheduled-shift work environment, so live, collaborative sessions are essential to making sure everyone is on the same page and that members of the team still feel engaged.

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Madrid also stressed how difficult it is to be vigilant as a leader during this time. It is easier in a physically distanced landscape to fall away or feel isolated from the team. Madrid said it is the leader’s job to recognize when certain members of the team may be struggling and work with them to keep them engaged.

“The disconnect would be very very quick if we didn’t have this technology,” Madrid said.

While some professionals’ personality types embraced work from home lifestyle, for those employees that may be more attracted to a social environment, the transition has proven challenging. Madrid said it is important to be aware of your team and understand their individual needs and what challenges they may be facing in this environment.

Now that teams have been working asynchronously or virtually for some time, it is even more important to stay vigilant of your team’’s wellbeing and adjustment. Each situation is unique and leaders need to make sure they are creating the right environment that makes their team members feel comfortable to collaborate.

Unlocking Creativity As many organizations transition from crisis control mode to long-term thinking, it is important to try to reinstate the status quo of collaboration. For leaders, it is often tempting to try to complete tasks solo because it might be faster or, in a digital setting, too cumbersome to gather team members on a video chat.

However, it is up to the leaders to push through that temptation and use the talented minds on their teams to problem solve.

While sometimes it can feel like working on an island, remote or hybrid work environments do not have to operate in isolation. As the year continues, keep collaboration and team morale top of mind. Now that the sprint is over, the marathon work can take place.

With so much unknown about the return to the office, keeping collaboration and team satisfaction at the forefront will aid any transition plan.

“I don’t think you can do anything right now if you don’t have the collaboration of your team members,” Madrid said.

Beyond collaboration on work-related items, it is important to keep the team connected and informed during these times of uncertainty. Leaders should try to use the technology available to them to make sure they are scheduling non-work-related check-ins and face-to-face meetings with the team as a group.

Leaders may also find non-digital ways to foster a collaborative team dynamic, perhaps with a secret gift exchange or pen pal system. As people return to their offices at different rates, the effort to keep a team connected must be kept up and reaffirmed.

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Soft Skills/Interpersonal

Email etiquette is a key concept for the success of any business or business professional. It can make a major difference in how others perceive you, or your business. Successful individuals, groups, or companies will invest some time and effort into writing with proper email etiquette. But what exactly is proper email etiquette?

Creating a Code As a society, we’ve pretty well defined the rules of etiquette in most situations, and that applies to most business situations as well. We all know how to behave in an office setting: which behavior is acceptable and which is not. We all understand telephone etiquette: how to answer, what to say. We all know how to behave in a business meeting: shake hands, make eye contact, provide introductions. We also know the etiquette of dress code: formal, business casual, casual; depending on the situation. What we haven’t done so well as a society is to clearly define and consistently follow the rules of Email Etiquette.

This is rather astounding, considering what a major part email plays in our lives, particularly our professional lives. For as much as we use email, we really aren’t using it in the “proper” way.

The example of a dress code is a good one. In a lot of ways, you can think of your emails as your electronic dress code. It’s not just what you write, it’s also how you write it. Just like how you wouldn’t go to an important business meeting wearing sloppy, poorly fitting, or inappropriate clothing, you shouldn’t write to a business associate in a sloppy, poorly suited, or inappropriate manner. After all, just as your clothing reflects your professional-

20 Insight • Issue 1

ism, so should your writing. In many cases, the only impression someone may have of you will come from your emails.

How then do we exercise proper Email Etiquette? What are the tricks to writing emails that convey a positive impression? How do we know for sure that our emails are “proper and polite” before clicking the ‘send’ button? This, like anything else, takes time and practice, along with some effort, and a set of standards. The exact rules of Email Etiquette can vary somewhat by individual and organization, and like all other rules of etiquette will depend on the situation, but broadly speaking, Email Etiquette has five major components that will remain constant.

Making a Plan First, all emails you send should convey your intent clearly and concisely. Your audience should have absolutely no doubt about the message they are supposed to receive from reading your email. Further, your email should be direct and to the point. Your email is likely competing for attention with dozens of other priorities, and probably hundreds of other emails. Don’t disrespect the recipient by wasting their time with unnecessary words and sentences. Think to yourself, ‘what is the most important thing I want my audience to know once they’ve read this email’ and lead with that. Make sure to cover this point within the first two or three sentences. A strong subject line helps with this too.

Second, ask two important questions: Does this email reflect both me/my organization in a positive way? Does this email show the recipient that I value their relationship to me/my

The Importance of Email Etiquette organization (whatever that happens to be?)If the answer to either of these questions is no, then your email probably doesn’t pass the etiquette test, and you might want find a way to rewrite it. Remember, proper etiquette is all about showing respect for both other individuals and for a situation. When you send an email, you are asking for a person’s time and attention, and both of these are often in short supply. Your email then should reflect the idea that you are respecting your recipient’s valuable time, and furthering your relationship in some meaningful way.

By: Christopher Oronzi, CPTD

Third, develop and follow a set of email standards.

These can be applied enterprise-wide or created just for your own personal sake. With these standards, define the dos and don’ts: what should I do every time I write an email, and what should I never do any time I write an email. This can help to avoid many common Email Etiquette mistakes. Use these standards to create a consistent font, format, and flow that will apply to every email. Create also a subject line standard. Not only will this help to clarify your message, but it will also help your emails to develop a consistent ‘brand.’

Fourth, develop and use a consistent ‘tone of voice.’ The exact nature of your tone will depend on the nature of your organization and/or your own individual preferences, but whatever form it takes,

Continued on page 22 www.bomageorgia.org • www.creinsightjournal.com 21

the tone, like the standards, should be applied consistently. Should my email be casual and direct, or should it come across more warm and friendly? Should we always keep it formal, or can we allow for a more conversational tone? Setting a standard tone gives your emails a consistent personality, which can help to further develop relationships, and, like the standards, help with brand consistency.

Fifth and finally, never forget that it’s sometimes best to just pick up the phone. It can be difficult to express certain thoughts or feelings in an email.

Empathy, for example, can be very challenging to express in the written form. Also, some explanations require more than just a few sentences.

Email isn’t always the best medium for these. If your email is on its tenth paragraph, that’s probably a good indicator that it’s time to make a phone call instead. You might also sense frustration or lack of understanding in a written response. In that case, a verbal conversation might be beneficial.

There’s no sense in engaging in an endless written back and forth when you can have a short conversation instead. You can always send a follow-up email afterward for summary and tracking purposes. Remember too that an email is most likely expecting an email response (unless they have specifically requested a phone call instead.) That does not mean, however, that you can’t send an email asking for a verbal conversation, including the best time and number to reach you.

Today’s tenants want technology that integrates control over HVAC, lighting, security and more, and makes running the building easy.

Trane can help keep good tenants in place.

Staying Careful It is estimated that over two-hundred-billion emails are sent every single day. Most of these are probably poorly written, and a lot of those are likely business emails. For as much as we use email in today’s business world, it is truly remarkable how little we think about what we’ve written before we send it. As we well know, being careless with email can lead to a lot of trouble. Engaging in proper Email Etiquette can help to make sure that both you and your organization avoid this problem.

About the Author Christopher Oronzi, CPTD, is a Certified Professional in Talent Development. A corporate trainer with over a decade of experience in virtual vacilitation, he is also a corporate communications expert, consultannt and freeland writer resideing in Atlanta, GA

22 Insight • Issue 1

www.trane.com/CRE Trane Georgia 800.229.4178 2/14/2019

BOMA Ad 112818.jpg

Thank you to our BOMA Georgia Foundation Donors Since the Foundation was created in 2014, it has awarded nearly 500 scholarships to individuals seeking a certificate or professional designation in real estate. The Foundation has also conducted six research studies and produced five white papers, all designed to give real estate owners and managers new tools to add value to their properties.

INDIVIDUALS Associate

Individual donors who have given $100-$199 Billy Gray

Michael Knox

COMPANIES Associate

Company donors who have given $500-$999 America’s Capital Partners Arborguard

Dusty Muck

Mike Valenzuela

Elaine Bare

Orlando Ojeda

Banyan Street Capital

Florence Barbour

Pat Freeman

BMS CAT of Georgia

Atlanta Property Group

Brand Real Estate Services

Gina Dodson

Robyn Shaw

Judi Sponsel

Scott Baker

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Leigh Ann Gantt

Tiffany Wilson

CapRidge Partners

Melody Frcek

Von L. Terry

Capital City Mechanical Services

Colliers International Cushman & Wakefield

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Individual donors who have given $200-$349 to the BOMA Georgia Foundation.

Amanda Madrid

Stacy Abbate

Kinsey Hinkson

Jacob WIlder

Engineered Restorations Environmental Service Partners EPIC Everclear Enterprises Full Circle Restoration

Tim Barton

Georgia Paving

Master

Individual donors who have given $350-$499 to the BOMA Georgia Foundation.

Gray Contracting Highwoods Properties Lillibridge Healthcare Services Madison Marquette Mayberry Electric, Inc. OA Management Parker Young Construction/RESCON Physicians Realty Trust PM&A Pope & Land Enterprises Prologis Roof Partners Russell Landscape SecurAmerica SERVPRO of Decatur SOLID The Morley Companies The RMR Group The Simpson Organization

Bachelor

Company donors who have given $1,000-$2,499

Ian Hughes

Doctorate

Individual donors who have given $500-$999 David Hofstetter

Master

Natalie Tyler-Martin

Company donors who have given $2,500-$4,999

Post-Doctorate

Individual donors who have given $1,000 Mark Dukes Gabriel Eckert

Pat Freeman

Join our growing list of annual donors www.bomageorgiafoundation.org

www.bomageorgia.org • www.creinsightjournal.com 23

Southern Region Conference TOBY Award Winners

Defining the Digital Conference BOMA Southern Region Conference is Bringing Virtual Connection

One of the most unique features of the Southern Region Conference presented by Roof Partners is the Enhanced Exposure Experience. This ZOOM-based networking opportunity gives product and service providers uninterrupted time with property professionals and decision-makers. In addition to the EEE, general networking activities will be available every day of the conference.

With a typical conference, the educational opportunities and The Southern Region Conference is embracing the world’s new technological competencies and creating a brand new conference presentations would only live in the rooms where they occur. In the digital space, there is the freedom to preserve and produce experience through digital means. While a online conference more educational sessions. Not only will participants have live will never feel the same as being in person, the core principles sessions to choose from during the conference, but they will will remain the same. Participants will be given educational opportunities, including a chance to earn four hours of continuing also have access to recordings and bonus content from our speakers through the conference Media Partner: CRE Insight education credits from the Georgia Real Estate Commission.

Journal. “ I have always looked forward to the BOMA Southern Region Conference, but this year it is especially significant. Every aspect The educational sessions at the 2021 Southern Region Conference will span a variety of topics. Some will address of our vertical is shifting in some way, and the opportunity to trends and subjects surround COVID-19 and the future in connect, collaborate, and share experiences is more important than ever.” BOMA Southern Region preseident Macky Guilherme the New Normal. Others will look at general commercial real estate topics such as best practices for international work said. or considering Environmental, Social and Governance (ESG) factors.

After a year of being disconnected, serparated and forced into rapid adaption, the idea of togetherness has become even more important. The Southern Region knew that the conference would serve as a much-needed time for professionals to gather, learn and grow. That is why when the need arose for a digital host, the BOMA Georgia Foundation answered the call.

Finally, the 2021 Southern Region Conference will be honoring the best of the region in operations and management through the 2021 Regional TOBY Awards. While the presentation of these awards will be virtual, they will be no less exciting. Over the past year, many properties have put in great efforts in their properties and this is a chance to celebrate that work at the regional level.

While a digital conference will feel different, the opportunities this experience offers are endless.

This year’s conference is much more accessible than past years due to its virtual nature, so there has never been a better time for teams to consider attending. Welcome to a whole new kind of conference.

Register at www.bomasrc21.org

24 Insight • Issue 1

2021 Presenting Sponsor 2021 BOMA Southern Region Conference Post-TOBY Program Celebration Presented by IMG Technologies TOBY Awards Sponsor

Emerald Sponsors

Burke Painting Full Circle Restoration Paint Applicators SecurAmerica SERVPRO of Decatur

Diamond Sponsors

Conference Newsletter Sponsors

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Arborguard Engineered Restorations HighGrove Partners LAZ Parking The RMR Group BOMA Family

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www.bomageorgia.org • www.creinsightjournal.com 25

BOMNA International

BOMA International Releases Guide to Exterior Maintenance Management Get to the problem before it even arises with a comprehensive preventive and predictive maintenance plan for the exterior of your property. Maintenacne for a property is an journey that lasts the duration of the building’s lifecycle. Designing a plan that meets the needs of the property while avoiding extra expense and inconvenience can be a difficult task.

In this guide by BOMA International, they cover three main areas of maintenance: reactive, preventive and predictive it. The guide covers multiple areas of the exterior such as roofing systems, snow removal , or TOP OF THE LINE HIGH RISE SERVICE pest management. This helpful guide also contains checklists such as housekeeping TOP OF THE LINE inspection; exterior conditions; and HIGH RISE SERVICE roads, grounds and parking preventative maintenance.

Waterproofing | Caulking & Sealing Updates and repairs can add up in expense and time. Taking a detailed approach to your maintenance plan can mean savings for your property and your team.

To access this guide, go to https://www.techstreet.com/boma Search the guide from BOMA’s available publications.

26 Insight • Issue 1

TOP OF THE LINE

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THANK YOU!

2021 BOMA Georgia Sponsors Platinum

Sponsor Highlight What does “perseverance” mean to you?

Billy Gray, Gray Contracting

GOLD

“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.”

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“Perseverance means no matter how many times I may fail, it is my responsibility to learn lessons from the fall and get right back in the game. You never know how strong you are until you have to be. Stick with it, stay the course.”

Arborguard Tree Specialists • BMS CAT • Capital City Mechanical Services • Epic Engineered Restorations • Empire Roofing • Georgia Paving • PM&A • Roof Partners • SecurAmerica

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The Morley Companies Capital Restoration Russell Landscape Group

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Sustaining Partners America’s Capital Partners • Atlanta Property Group • Banyan Street Capital • Brand Properties Colliers International Management • Cousins Properties • Cushman & Wakefield •Duke Realty Granite Properties • Highwoods Properties • Lillibridge Healthcare Services •Lincoln Property Company Madison Marquette • OA Management • Physicians Realty Trust • Piedmont Office Realty Trust Pope and Land Enterprises Prologis • The RMR Group • The Simpson Organization • Zeller Realty

www.bomageorgia.org • www.creinsightjournal.com 27

Advocacy, COVID-19

Advocacy in the Digital Age By: Katie Roberts, Fiveash Stanley It’s a cliché for sure: political candidates stopping to hold a baby and planting a kiss on their head, pausing just long enough for cameras to capture the moment. There is some indication that Democratic President Andrew Jackson was the first to employ this campaign maneuver in 1833. Davy Crockett – the “King of the Wild Frontier” – boasted that he had kissed every baby in his district during his campaign for the US House of Representatives around that same time.

Save for a few notable exceptions like President Richard Nixon, kissing babies has been good politics for candidates up and down the ballot.

A New Campaign Trail This tactic is part of a candidate’s retail politics arsenal. You are undoubtedly familiar with other contrivances – spinning cotton candy and flipping burgers at the state fair, delivering a stump speech at a local manufacturing facility, serving as grand marshal in the Fourth of July parade, having a conversation about kitchen table issues over a cup of coffee at the diner.

While these may seem like manufactured, made-for-TV moments, this is Retail Politics 101. Candidates connect directly face-to-face with as many voters as possible.

This humanizes the candidate, allowing for interaction and engagement.

28 Insight • Issue 1

The voter begins to feel a connection with the candidate.

And a voter who feels a connection is more likely to make a financial contribution to the campaign, more likely to vote for the candidate on election day, and more likely to bolster the candidate within their local sphere of influence. Retail politics is about visibility and availability – and it often wins elections.

Or it did, until the COVID-19 pandemic upended normal life, including campaigns.

On March 10, 2020, then-Democratic candidates Bernie Sanders and Joe Biden canceled election night rallies in Ohio at the urging of local health officials. It was the first domino to fall in what would be a complete reinvention of the 2020 election season, from campaign rallies and party conventions, all the way through January’s inauguration in Washington, DC, and the swearing-in of thousands of local and state officials across the country.

The candidates figured out how to keep fundraising and maintain voter engagement in a pandemic. How do we – their constituents – maintain our line of communication with our elected officials and advocate for our positions in this new COVID landscape?

Continued on page 30

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www.bomageorgia.org • www.creinsightjournal.com 29

Creating Access The answer is digital advocacy and thankfully, it is not a new concept for BOMA Georgia and its members.

Consider how physical access to lawmakers and the legislative process has been limited by the pandemic in Georgia. On any given day during Georgia’s fortyday legislative session, thousands of members of the public would cycle through the Capitol. Most are there to advocate and educate; others are there to protest and demonstrate. Some groups are there to be honored, like high school football champs and the winner of the Miss Georgia Peach Pageant. And still others, like school groups, are there to learn and observe the process.

But now, no assemblies are allowed inside the Capitol.

There are no marching bands, field trips, or football teams to celebrate. Even the number of professional lobbyists allowed inside has been significantly curtailed. Access to in-person committee deliberations is almost non-existent because lawmakers are seated so far apart there is barely room for members of the public.

30 Insight • Issue 1

BOMA Georgia, like so many other state and local groups, has evolved its advocacy strategy and risen to meet the occasion. The annual in-person BOMA Day at the Capitol was replaced with our first-ever virtual advocacy day. While the grandeur of the Capitol building and buzz of constant activity was absent, the day was not wasted.

The group was joined virtually by Rep. Josh Bonner of Newnan, one of the Governor’s Floor Leaders and the House sponsor of legislation supported by the Association.

BOMA also welcomed the Chief Administrative Officer at the Department of Economic Development, someone who would otherwise not likely be at the Capitol for participation in our event.

Getting Local BOMA members engaged in specific small-group policy conversations centered around liability protections, private plan review, vehicle booting, property taxes, and electric vehicles. They finished the day by making a virtual (and hopefully recurring) connection to their House and Senate member via email.

Later in the legislative session, BOMA members are likely to meet one-on-one with other legislators virtually and may even testify and field questions from a legislative committee remotely.

These new opportunities for virtual engagement build on BOMA Georgia’s commitment to maintaining an effective advocacy presence to protect the best interests of the commercial real estate industry. The viability of commercial real estate in Georgia depends on developing productive relationships with elected and government officials. This critical mission has not paused during the pandemic; instead, BOMA Georgia and its members have remained resilient and utilized new methods to stay engaged with political happenings at the state and local level.

The Future It’s hard to imagine the post-pandemic world abandoning altogether the convenience of virtual meetings. In fact, the Georgia legislature is considering measures to preserve strides made in telemedicine, remote shareholders’ meetings, virtual local government hearings, and remote notarizations. Whatever the future holds in terms of digital advocacy and engagement, you can be sure BOMA Georgia will be ready.

About the Author

riping Sealing & t S at omplete Asphalt So Pav c lut ild he C ion ing W T

Patching, Paving & Milling Crackfill & Sealcoating Parking Lot & Warehouse Striping Thermoplastic Striping DOT Signs & Striping Guardrails Concrete Line Removal Wheel Stops Speed Humps, Bumps & Tables

Katie Roberts serves as Director of Government Affairs at Fiveash-Stanley, Inc. In this role, she is critical in managing legislative and regulatory issues specific to the industry. Fiveash-Stanley is recognized as one of Georgia’s leading government and public affairs consulting firms and has represented BOMA Georgia since 2000.

www.wildcatstriping.com

Email: estimator@wildcaststriping.com

www.bomageorgia.org • www.creinsightjournal.com 31

Calendar of Events

04/21 05/21 06/21 April 13-15 2021 Southern Region Conference Presented by Roof Partners 8 a.m. to 5 p.m.

May 12 Law and Risk Management 8:30 a.m. to 5 p.m.

Building Engineering 201 10 a.m. to 12 p.m.

April 13, 15, 20, 22 and 27 Property Management 201 10 a.m. to 3 p.m.

May Luncheon Sponsored by: Full Circle Restoration, Everclear Enterprises, Gray Contracting, Mayberry Electric, Parker Young Construction/RESCON, SOLID 11:30 a.m. to 1 p.m.

Managing the Organization 8:30 a.m. to 5 p.m.

April 29 High Performance Building Systems Webinar Sponsored by iES Mach 10 a.m. to 11 a.m.

32 Insight • Issue 1

June 9 Asset Management 8:30 a.m. to 5 p.m.

BOMA Georgia Foundation Overdrive

HP Sustainable Building Practices 8:30 a.m. to 5 p.m.

June 16

May 20

Design, Operations and Maintenance of Buildings Part 1 8:30 a.m. to 5 p.m.

Young Professionals Gathering 9:30 a.m. to 10:30 a.m.

June 17 May 26 Facilities Resource Group Meeting 11:30 a.m. to 1 p.m.

April 30 2021 Sports Outing Presented by Full Circle Restoration 8 a.m. to 5 p.m.

Chateau Elan Golf Club

Electrical Systems and Illumination

June 10 May 19-20

April 21

Allied Member Resource Group Meeting

June 8 May 18

April 13, 15, 20, 22 and 29

June 3

Event Registration at: www.bomageorgia.org/calendar

Industrial SIG Meeting

07/21

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July 14 Budgeting & Accounting Mansell Overlook Conference Center

July 18-21 2021 BOMA International Conference and Expo Boston Convention and Exhibition Center Boston, MA

OVER 100 YEARS OF SERVICE

July 21 New Member Orientation 10 a.m. to 11:30 a.m.

July 22 Young Professionals Gathering 11:30 a.m. to 1 p.m.

July 28-30 Design, Operations and Maintenance of Buildings Part 2 8:30 a.m. to 5 p.m.

BOMA Georgia Conference Center

• 24/7 Plumbing Services & Maintenance “365 Days” • 24/7 Emergency response to any system or utility failure • General repairs - regardless of size!

• TV/Video pipe inspection • Back flow prevention upgrades, repairs and state certification • Utility pipe leaks (water, gas and sewer) • Water jet sewer cleaning (up to 30” diameter) • Sewer, drain and grease trap cleaning • Fire hydrant repair • Process piping • Water heaters • Sewer ejectors-repair & preventative maintenance • Natural gas • LEED Building, Water Conservation and water Metering • Cistern maintenance • Aerco and PVI water heater certified • Storm water maintenance • Leak detection services • Hydro-vac services

“We are here to solve your challenges” Phone: 678-486-2540 • Fax 770-433-1452

1847 South Cobb Industrial Bvd. Smyrna GA 30082 • www.artplumbing.com

www.bomageorgia.org • www.creinsightjournal.com 33

Allied Member Product and Service Directory Airduct Cleaning

Contractors

Ductz Of Greater Atlanta…......(770) 631-2424 Centennial Contractors Enterprises Inc.…...................(770) 613-2999 Gray Contracting..................…(678) 530-9700 Appraisal Consulting HL Contractors Inc.….............(770) 727-2599 Fellers, Schewe, Scott & Roberts, Inc.............…(770) 621-9548 Humphries & Company…........(770) 434-1890 Innovative Engineering Inc.…...(770) 517-5507 Kilcor Construction...............…(678) 691-1561 Attorneys PKS Paving Andre, Kill & McCarthy LLP..................…(404) 653-3005 & Concrete Construction......…(404) 401-8551 Baker and Hostetler LLP….....(404) 946-9773

Electrical

Allison-Smith Company........…(404) 351-6430 Vertical AV TV….....................(404) 352-2488 Capital City Mechanical Services Inc.…........................(770) 449-0200 J.R. Electrical…......................(770) 420-1530 Bldg Mgt Consultants Yardi......................…(800) 866-1144, x 4549 Martin Technical, Inc............…(770) 590-7449 ViZZ…...................................(404) 405-4341 Mayberry Electric, Inc...........…(404) 991-7007 Titan Electric Georgia LLC….....470-275-9404

Audio Visual Services

Bldg Services

Engineered Restorations Inc.…(770) 682-0650 Elevators/Escalators IA INTERIOR ARCHITECTS….(404) 504-0297 Fujitec America Inc..............…(770) 209-0322 Sizemore Inc.......................…(706) 736-1458 Phoenix Elevator of Georgia….(678) 574-2447 ThyssenKrupp Elevator Corporation….........................(770) 250-6482 Building Automation Controls ENTEK...............................…(678) 910-1326

Carpet/Floor The Mad Matter Inc.….............(678) 361-6704 ServiceMaster Cleaning & Restoration…......................(678) 766-0909 SOLID Surface Care, Inc.….....(678) 354-6726 Southeastern Commercial Flooring Inc.…........................(770) 591-9980

Catering/Food Svcs Ben & Jerry’s......................…(404) 666-2232

Communications Airwavz Solutions….................(704) 907-7104 Kings III Emergency Communications…..................(678) 438-1965 SureLock Technology…...........(678) 712-5346

Construction Products Tendon Systems LLC…...........(470) 453-9947 The Home Depot Pro…...........(704) 305-2881 Yancey Power Systems…........(877) 278-6235

Consulting Arboriculture Jarvis Tree Experts…...............(678) 430-6216

34 Insight • Issue 1

Employment Specialist BG Talent…............................(703) 343-3415

Energy Baker Engineering LLC…........(404) 307-3237 Envision Realty Services….......(404) 579-8129 Mallory & Evans Service….......(478) 747-0551 McKenney’s Inc...................…(404) 635-4710 Trane..................................…(678) 775-4302 Yancey Power Systems........…(877) 278-6235

Engineering Harbin’s Mechanical Services, Inc.….......................(770) 914-7060 IES Mach............................…(404) 759-5391 Innovative Engineering Inc....…(770) 517-5507 Martin Technical, Inc.…...........(770) 590-7449 Martin Technical, Inc.…...........(770) 590-7449 Mayberry Electric, Inc...........…(404) 991-7007 NOVA Engineering & Environmental…..................(770) 570-9171 PENTA Engineering Group Inc.…...........................(678) 282-1999 PM&A….................................(770) 480-7452 Sustainable Investment Group LLC (SIG)….................(404) 343-3835

Environmental Aquascape Environmental....…(678) 445-0077 IES Mach…............................(404) 759-5391 NOVA Engineering & Environmental..................... (770) 570-9171 Sustainable Investment Group LLC (SIG).................…(404) 343-3835 The Morley Companies.........…(770) 569-1100

Equipment Rentals Stone Mountain Access Systems..................…(770) 908-2936

Facility Support PENTA Engineering Group Inc............................…(678) 282-1999 Stone Mountain Access Systems…..................(770) 908-2936

Financial Services Graham Group….....................(404) 634-4652

Fire Protection AFA Protective Systems Inc..…(770) 686-8018 Basesix Systems LLC…..........(678) 833-8351 Century Fire Protection…........(678) 775-4870 Chief Fire Protection Co. DBA Chief Facility Defense…................................404.523.5478 Critical Systems/ADT Commercial…..............(770) 612-9172, x 109 Fire & Life Safety America Inc.........................…(770) 717-8812 Life Safety Solutions Plus LLC…....................................(770) 843-3671 Mitec Controls Inc................…(770) 813-5959

Fire/Water/Mold Restoration BELFOR Property Restoration….........................(770) 939-0128 BluSky Restoration Contractors….........................(770) 294-1779 BMS CAT............................…(770) 614-3248 Capital Restoration...............…(770) 973-1666 Epic…....................................(770) 516-3491 Full Circle Restoration & Construction Services….......(770) 232-9797 Parker Young Construction, A RESCON Company…..........(770) 368-1000 Remediation Group/RGI Commercial….........................(404) 214-1470 ServiceMaster Cleaning & Restoration…......................(678) 766-0909 SERVPRO of Decatur…..........(404) 378-9998 SERVPRO of Norcross........…(770) 858-5000 Waterproofing Contractors Inc.…...................(770) 449-5552

Glass

ENTEK…...............................(678) 910-1326 NGS Films and Graphics…......(404) 360-7866 Harbin’s Mechanical Services, Inc........................…(770) 914-7060 Legacy Mechanical Guard Services Services Inc.........................…(770) 432-1171 Allied Universal Security Services…..............................(404) 898-1695 Mallory & Evans Service….......(478) 747-0551 Maxair Mechanical Inc.….........(770) 714-9642 Marksman Security Corporation.........................…(678) 644-0576 McKenney’s Inc...................…(404) 635-4710 SecurAmerica LLC…..............(404) 926-4258 Shumate Mechanical, Inc.…....(678) 584-0880 Southeast Pump Equipment, Inc. ..................... (770) 329-1417 Health & Hygiene Products Trane…..................................(678) 775-4302 Essity…..................................(859) 325-9479 GOJO Industries…....................330-819-0044 Industrial Dock & Door Repair and Installation Life Safety Solutions Plus LLC....................................…(770) 843-3671 Miner Southeast…(678) 730-4700 Rubbermaid Commercial Products...............................…470-356-5088 Insurance Restoration, Mitgation, Content and

Janitorial

ABM…...................................(678) 245-3273 Allied International Cleaning Services, Inc.….......................(770) 298-4790 BCJ Building Services…..........(770) 601-4880 Building Cleaning Solutions, Inc.….....................(678) 445-3806 Building Maintenance Services Inc.…........................(770) 218-2993 Constant Contract Services LLC…......................(404) 583-8514 Chosen Janitorial Services…....(404) 804-6150 Distinguished Properties Cleaning USA Inc. (DPC)…...................(404) 418-1443 Environmental Service Partners…..............................(404) 778-3208 General Building Maintenance Inc..................…(770) 457-5678 Textiles Georgia Pacific Corporation…..(770) 815-9552 Penco Restoration…...............(770) 683-7362 HVAC HTH Building Services Inc....…(770) 988-0084 Addison Smith Mechanical Kimberly-Clark Corporation…...(770) 289-3860 Contractor Inc.….....................(770) 832-9006 Interior Design Planned Companies….............(571) 220-7475 IA INTERIOR ARCHITECTS.…(404) 504-0297 Air Filter Sales Pritchard Industries SE.........…(404) 231-1430 & Service, Inc.….....................(770) 939-1250 Rubbermaid Commercial Capital City Mechanical IT Services and Reseller Products…...............................470-356-5088 Services Inc.........................…(770) 449-0200 SureLock Technology...........…(678) 712-5346 Sizemore Inc.…......................(706) 736-1458 Daikin Applied….....................(770) 514-5880 Ductz Of Greater Atlanta......…(770) 631-2424

The Morley Companies always moving forward

EXTERIOR BUILDING RESTORATION & WATERPROOFING

DEMOLITION:

Including, but not limited to: • Waterproof Coatings • Caulking & Joint Sealants • Concrete & Brick Façade repairs

• Heavy Structural Demolition • Industrial Demolition & Dismantling • Emergency Demolition & Dismantling • Emergency Demolition & Stabilization • Concrete, Rock & Aggregate Crushing & Screening

PARKING DECK RESTORATION & WATERPROOFING

ASBESTOS & LEAD:

Including, but not limited to: • Structural & Concrete Repairs • Parking Deck Expansion Joints • Parking Deck Traffic Coatings

LICENSED GENERAL CONSTRUCTION

Including, but not limited to: • Design/Build • New Construction • Interior Buildout

• Lead-Based Paint • Testing & Abatement • Interior Demolition • Indoor Air Quality Testing • Asbestos Testing & Abatement • Mold Remediation • Emergency Water Clean-up

FOR OVER 30 YEARS

J. J. MORLEY ENTERPRISES MORLEY ENVIRONMENTAL

Call or visit us online today! 770-569-1100 morleycompany.com G eorGia • a labama • F lorida • N orth C aroliNa • S outh C aroliNa •t eNNeSSee

www.bomageorgia.org • www.creinsightjournal.com 35

Allied Member Product and Service Directory Lake Management

Metal Finishing

Aquascape Environmental…....(678) 445-0077 ADDCO Metal Maintenance Co.….................(770) 985-5611 Mid America Specialty Landscaping - Exterior Arborguard Tree Specialists…..(404) 299-5555 Services…..............................(800) 544-4576 Office Furniture Baytree Landscape Contractors….........................(770) 457-3407 Atlanta Office Liquidators Inc.…....................(404) 505-9623 BrightView Landscape Services…..............................(770) 662-8775 Brothers Property Paint/Wallcovering Management….......................(678) 436-6474 American Painting Color Burst….........................(770) 822-9706 & Renovations Inc.…...............(770) 995-8787 Crabapple LandscapExperts….(770) 740-9739 American Painting Company….(770) 551-0101 Cumberland Landscape Burke Painting, Inc..............…(770) 582-0847 Group.....................................(470) 423-4105 CertaPro Painters of Atlanta….(404) 548-7940 Greenwood Group…...............(404) 881-6104 Certapro Painters of Duluth HighGrove Partners….............(678) 626-3469 & Norcross…..........................(678) 895-5730 LandCare LLC…....................(678) 475-1780 CertaPro Painters of Roswell…(404) 913-3972 Landmark Landscapes….........(404) 879-1739 Freeland Painting….................(770) 289-0887 Landscape Management Horizon Painting Company…............................(770) 536-5044 and Renovations Inc.............…(404) 447-0385 Mainscape, Inc.…...................(706) 580-8647 Oakcliff Painting…..................(404) 867-3707 Nature Scapes Inc.…..............(404) 663-5043 Paint Applicators…..................(404) 487-5257 Ruppert Landscape..............…(770) 931-9900 Sherwin-Williams…...................678-951-3214 Russell Landscape Group Inc...(404) 520-7903 Spectrum Painting Inc..........…(770) 497-0101 SavATree............................…(770) 889-2822 Sesmas Tree Service LLC....…(770) 655-9257 Paper Products South State Landscape Essity..................................…(859) 325-9479 Group LLC…..........................(770) 533-3816 Georgia Pacific Corporation..…(770) 815-9552 The GreenSeason Group, Inc...(678) 714-4114 Imperial Dade......................…(404) 388-2939 Yellowstone Landscape…........(404) 668-4508 Kimberly-Clark Corporation…...(770) 289-3860

Landscaping-Interior Foliage Design Systems….......(770) 451-0885 Life on Earth, LLC...............…(404) 630-9611 Plant Peddler, Inc...............…(770) 432-2649 Sedgefield Interior Landscapes, Inc......................(770) 984-0171

Lighting

Parking

Plumbing Addison Smith Mechanical Contractor Inc......................…(770) 832-9006 Art Plumbing Company…........(678) 486-2525 HM Plumbing…......................(770) 792-1200 Legacy Mechanical Services Inc.…........................(770) 432-1171 Southeast Pump Equipment, Inc. ..................... (770) 329-1417 Trinity Plumbing LLC…............(770) 480-7687

Pressure Washing Apollo/Primm Roofing Company…............................(770) 751-6191 Everclear Enterprises Inc..…....(404) 876-9408 Kaney & Lane, LLC….............(404) 892.8246 SunBrite Services…................(770) 277-6363 Top Of the Line High Rise Service LLC…........................(404) 569-9544 Valcourt Building Services LLC…......................(770) 971-2000

Pump Service and Repair Monumental Equipment, Inc.…(770) 490-4001

Relocation Services Bulldog Movers....................…(404) 835-5409

Restoration Addco Restoration and Preservation Group, LLC............................(770) 688-5419 Tendon Systems LLC…...........(470) 453-9947

Kaney & Lane, LLC.............…(404) 892.8246 Riser Management LAZ Parking…........................(404) 787-2076 IMG Technologies, Inc.….........(630) 737-9800 Legacy Parking Company.....…(404) 317-0638 REEF Parking........................ (678) 793-5846

Roofing

Parking Deck

Spectrum Painting Inc..........…(770) 497-0101 E. Sam Jones Distributor Inc....(404) 307-8504 Wildcat Striping & Sealing....…(678) 937-9525 Jones Lighting Services….......(205) 623-9121 Voss Lighting….......................(770) 438-8557

Paving Products

Apollo/Primm Roofing Company.............................…(770) 751-6191 C.L. Burks Construction - Commercial Roofing Contractors LLC…..................(800) 969-2875 Commercial Roofing Group LLC…..........................(770) 831-9440 Core Roofing Systems….........(678) 514-2846 Empire Roofing Company Inc…(770) 948-7663 ENCORE ROOFING, INC…....(770) 945-0100 IRG VENTURES LLC d/b/a Innovating Roofing Group….................................(404) 351-8797 Reef Parking….......................(678) 793-5846 Roof Partners LLC...............…(404) 490-4647 Tecta America….....................(770) 769-1720 Tower Roofing….....................(770) 592-9889 Zurix Roofing Systems….........(706) 587-2009

Asphalt Enterprises..............…(770) 424-5001 Kastle Systems....................…(404) 272-4765 Georgia Paving, Inc..............…(770) 623-0453 GWP Paving….......................(678) 377-3113 PKS Paving & Concrete Marble Restoration & Maintenance Construction…........................(404) 401-8551 ADDCO Metal Rose Paving Company….........(678) 303-2500 Maintenance Co..................…(770) 985-5611 The Surface Masters Inc......…(404) 821-2388 Mid America Specialty Wildcat Striping & Sealing…....(678) 937-9525 Services…..............................(800) 544-4576 Natural Stone Services.........…(404) 255-8133 Pest Control Southeastern Commercial Flooring Inc.........................…(770) 591-9980 Northwest Exterminating Sealcoating Stone Specialty Services......…(404) 261-9111 Co., Inc...............................…(678) 383-1011 The Surface Masters Inc.….....(404) 821-2388 Orkin Inc.............................…(404) 888-2000 Peachtree Pest Control…........(770) 931-9099 Pest USA…............................(678) 287-6674 Rooter Plus!…........................(770) 962-9962

Managed Services

36 Insight • Issue 1

Security

Tree Care

Allied Universal Security Services…..............................(404) 898-1695 Alscan Inc.…..........................(205) 249-7324 Basesix Systems LLC..........…(678) 833-8351 BOS Security, Inc.…...............(470) 208-3977 Critical Systems/ADT Commercial..............…(770) 612-9172, x 109 DataWatch Systems…............(470) 503-6077 Marksman Security Corporation.............................(678) 644-0576 Miner Southeast…..................(678) 730-4700 Mitec Controls Inc.…...............(770) 813-5959 Planned Companies….............(571) 220-7475 SecurAmerica LLC…..............(404) 926-4258 Walden Security…...................(404) 937-1748

Arborguard Tree Specialists…..(404) 299-5555 BrightView Landscape Services…..............................(770) 662-8775 Jarvis Tree Experts...............…(678) 430-6216 Sesmas Tree Service LLC....…(770) 655-9257

Tropical Plants

Full Circle Restoration & Construction Services…..............................(770) 232-9797 Parker Young Construction, A RESCON Company…(770) 368-1000 Remediation Group/RGI Commercial….........................(404) 214-1470 SERVPRO of Decatur…..........(404) 378-9998

Foliage Design Systems.......…(770) 451-0885 Water Leakage Protection Life on Earth, LLC…...............(404) 630-9611 WaterSignal LLC….................(626) 222-7370 Plant Peddler, Inc...............…(770) 432-2649

Water Treatment

Blackmore Enterprises Inc.…...(404) 474-4352

Urban Farming Copiana, LLC…404-313-4903

Waterproofing

Waste Removal

Engineered Restorations Inc.…(770) 682-0650 Everclear Enterprises Inc......…(404) 876-9408 American Disposal Services…..............................(678) 736-0140 The Morley Companies.........…(770) 569-1100 Signage Waste Pro/Atlanta...............…(770) 777-1447 Waterproofing Contractors NGS Films and Graphics…......(404) 360-7866 Inc.….....................................(770) 449-5552

Tax Consultants

Water Damage/Structure Drying

BELFOR Property Fellers, Schewe, Scott Restoration..........................…(770) 939-0128 & Roberts, Inc.…....................(770) 621-9548 BluSky Restoration Graham Group….....................(404) 634-4652 Contractors….........................(770) 294-1779 Capital Restoration…...............(770) 973-1666 Epic…....................................(770) 516-3491

Window Cleaning Valcourt Building Services LLC…....................................(770) 971-2000 Top Of the Line High Rise Service LLC…........................(404) 569-9544

www.bomageorgia.org • www.creinsightjournal.com 37

Technology

Bleeding Edge Tech: Virtual Reality and Commercial Real Estate

Augmented and virtual reality have been taking the tech world by storm offering new options to explore and see a space. Recently, there has been talk about how this new technology could impact the world of commercial real estate. Is there a world where clients take a tour of a property from their office?

Breaking it Down Augmented reality (AR) and virtual reality (VR) are similar but slightly different technologies. Virtual reality puts the user in an entirely digital experience. Augmented reality adds digital features to supplement experience in the real world. Both are booming in terms of development and new uses.

Commercial real estate professionals are using this technology to simulate being in a property from afar and showing potential tenants renderings before the first brick is laid. Users can tour entire buildings or see added information on a real-world tour. This technology not only saves time in terms of property tours but also accelerates the timeline for leasing a property.

Not only does it save everyone travel time, but it lets the property manager craft a tour experience that shows off the property at its best guaranteed.

For existing buildings, AR can be used to enhance them. Perhaps tenants will be able to put their phone up in the lobby and see any new bulletins or put their camera up to an emergency map and access a written evacuation plan. It could even be used to craft tenant experiences like a digital scavenger hunt or photo challenge. On the leasing side, AR can be used to show enhanced or extra details to a stakeholder or investor during a property tour.

Bumps in the Road This technology is still in its infancy meaning it still comes at a very high cost and the full impact of the technology remains to be seen. Existing 3-d technology like Matterport has shown the potential of systems like this, but the extent of where VR and AR can go is still unknown.

The human element of a leasing agent is not going anywhere anytime soon, but there is potential for the human and the technology to world There are two major applications for VR together to create an enhanced and AR technology. One is the display experience during all phases of a of buildings under construction and the building’s lifecycle. other is the enhancement of already Sources: https://authenticff.com/journal/ built properties.

Embracing the New World

Imagine having a potential tenant that instead of finding time for a property tour where both the potential client and the property manager are available, they could simply be sent a link or come to a singular office for a VR experience? Using VR to let potential tenants tour a building has already proven successful. Some firms have been able to lease out buildings completely before they are finished using this method.

38 Insight • Issue 1

enhance-advance-innovate-this-is-why-realestate-companies-should-care-about-ar-vr https://www.nytimes.com/2018/12/04/ business/augmented-virtual-realitycommercial-real-estate.html, https:// aquicore.com/blog/virtual-reality-alreadychanging-commercial-real-estate/, https:// knowledge-leader.colliers.com/editor/ can-augmented-virtual-reality-really-changecommercial-real-estate-landscape/

Advertisers on the Web Building Management Consultants/Software Frazier Service Company www.frazierservicecompany.com

Contractors: General & Interior Design Gray Contracting www.graycontracting.net

Demolition The Morley Companies www.morleycompany.com

Plumbing Products and Services

The Morley Companies www.morleycompany.com Top of the Line High Rise Service www.highriseservice.com Waterproofing Contractors www.wcinc.com Western Specialty Contractors www.westernspecialtycontractors.com

Art Plumbing www.artplumbing.com

Tax Consultants Fair Assessments www.fair-assessments.com

Waterproofing Addco Restoration and Preservation Group, LLC www.addcorpg.com Engineered Restorations Inc. www.er-inc.net Everclear Enterprises Inc. www.everclearenterprises.com

Windows/Cleaning Equipment/Supplies Top of the Line High Rise Service www.highriseservice.com South Beach Glass, Inc. www.southbeachglassinc.com

Electrical Services Mayberry Electric, Inc. www.mayberryelectric.com

Elevator/Escalator Services Phoenix Elevator of GA www.phoenixelevatorofga.com

Energy Services Frazier Service Company frazierservicecompany.com

Engineering PM&A www.pmass.com

Environmental Products and Services

Full Exterior Restorations | Coating and Sealants Concrete Repairs | EIFS/Stucco Masonry | Expansion Joints Parking Deck Repairs Deck Coatings Leak Detection

NOVA Engineering & Environmental www.usanova.com

Fire Protection/Detection/Life Safety VSC Fire & Security www.vscfs.com

WE FIT THE JOB

HVAC Services Frazier Service Company frazierservicecompany.com Reliance Heating and Air Conditioning www.reliance-hvac.com Shumate Mechanical www.shumatemechanical.com Trane www.trane.com/Index.aspx

Landscape Contractors Ed Castro Landscape www.edcastro.com

Painting Paint Applicators www.paintapplicators.com

Paving Products and Services Georgia Paving, Inc. www.georgiapaving.com PKS Paving & Concrete Construction www.pksasphaltpavingatlanta.com Wildcat Striping & Sealing www.wildcatstriping.com

FROM TOP TO BOTTOM

4527 South Old Peachtree Rd Norcross, GA 30071 Fax: 770-449-5554 Email: info@wcinc.com Web: www.wcinc.com

770-448-8888 www.bomageorgia.org • www.creinsightjournal.com 39

The Mechanical Contractors Association of Georgia and UA Local Union 72 ...

... is a joint venture of labor and employers in the mechanical and plumbing industry to bring quality and professional work done for your projects

Our Capability: • Plumbing • HVAC • HVAC Piping • Pipefitting • Welding • Education • Certification • LEED Certified

40 Insight • Issue 1

Contact Jarrett Wade

Contact Bob Bradley

404-630-5923 UA72.org

770-616-6648 mcag-wd.com

374 Maynard Terrace, SE Atlanta, GA 30316

4500 Hugh Howell Road, Ste 250 Tucker, GA 30084