New Zealand Security - Oct-Nov 2019

October/November 2019

Interfacing cultural safety and security in an iconic facility Facilities and Public Spaces conference offers answers to ‘wicked’ problems

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Panasonic launches new control box for IP Commercial System.................................................................................................................................... 6 From the Editor........................................................................................................................................................................................................................................... 8 Facilities and Public Spaces conference offers answers to ‘wicked’ problems.......................................................................................................10 Interfacing cultural safety and security in an iconic facility..............................................................................................................................................12 Who are Provision-ISR?..........................................................................................................................................................................................................................15 Dahua Technology Presents Mini PT/PTZ Series for Easy Installation and Remote Monitoring....................................................................16 Why do we need a National Security Journal?........................................................................................................................................................................18 Hikvision AcuSense and ColorVu deliver SME Security.......................................................................................................................................................20 Gallagher continues winning ways............................................................................................................................................................................................... 22 2019 New Zealand Security Industry Awards............................................................................................................................................................................24 Minister recognises professionalism of security industry..................................................................................................................................................26 2019 New Zealand Security Industry Awards............................................................................................................................................................................28 NZSA Chair delivers awards closing address............................................................................................................................................................................ 34 NZSA CEO Update...................................................................................................................................................................................................................................36 Strong confidence in cloud security – (ISC)2 report.............................................................................................................................................................38 Team to support emergency responses up and running..................................................................................................................................................39 How to Implement ESRM.................................................................................................................................................................................................................... 40 Making Moves to the Cloud...............................................................................................................................................................................................................42 Showcase..................................................................................................................................................................................................................................................... 44 Events............................................................................................................................................................................................................................................................ 46

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October/November 2019

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FROM THE EDITOR Now in the thick of event season, August saw the staging of the Safe and Secure Facilities and Public Spaces conference at Te Papa in Wellington and the NZSA New Zealand Security Industry Awards at the Crowne Plaza Hotel in Auckland, and in September the tempo continued with Auckland hosting Crowded Places NZ and the latest instalment of the Facilities Integrate trade show.

In this Security Industry Awards special issue of NZSM we acknowledge this year’s award winners and we cover what was an extremely successful awards gala dinner. And what a fantastic dinner it was, with inspirational award winners, great speeches and Te Radar’s incomparable performance as MC. The awards event has been growing in popularity in recent years, and this year saw 240 dinner guests congratulate winners shortlisted from a record 130 nominations.

I was honoured to again be on the awards judging panel this year, and it was great to see that the additional guidance provided by the NZSA to the industry in relation to how to complete nominations was well heeded. The quality of nominations was much improved over previous years, providing for better insights into nominees and a flatter playing field. There remains, however, some room for improvement in this regard, and I suggest that the ASIAL Awards approach of limiting nominations to 1,000 words and prohibiting images and attachments be considered.

I was also honoured in August to be invited by Conferenz to chair the Safe and Secure Facilities and Public Spaces conference at Te Papa. The speaker line-up did not fail on its promise to deliver, with 26 excellent presentations over two jampacked days. Feedback from attendees in relation to the quality of presentations has been glowing, with the conceptual and rhetorical flair provided by the academic contingent of Dr Paul Buchannan, Dr Bridgette Sullivan-Taylor and Dr John Battersby widely lauded.

Dr Battersby features in this issue of NZSM to announce the arrival of a new scholarly publication, the first edition of the six-monthly National Security Journal, published by Massey University’s Centre for Defence and Security Studies. It’s a welcome addition to New Zealand’s discourse on security affairs, providing evidence-based research articles penned by both academics and practitioners, and it comes at a time when such research is more necessary than ever. We look forward to showcasing selected research from the new journal in future issues of NZSM. We don’t read enough in New Zealand about Enterprise Security Risk Management (ESRM), so it’s great to see an article in this issue of NZSM from our partners at ASIS International about how one large company in the US moved from a traditional security to an ESRM enterprise model.– and the language of business risks and business goals (whether we like it or not) holds greater currency in boardrooms and c-suites than that of physical security. It’s time that we started talking about our value to enterprise customers as one of supporting their business goals through the effective identification and management of the risks they face.

Nick Dynon Auckland facebook.com/defsecmedia linkedin.com/company/ defsec-media-limited twitter.com/DefsecNZ

Upcoming Issue December 2019 / January 2020 Retailers The largest retails in the country by number of employees

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Disclaimer: The information contained in this publication is given in good faith and has been derived from sources believed to be reliable and accurate.

However, neither the publishers nor any person involved in the preparation of this publication accept any form of liability whatsoever for its contents including advertisements, editorials, opinions, advice or information or for any consequences from its use.

Copyright: No article or part thereof may be reproduced without prior consent of the publisher.

NZSM New Zealand Security Magazine

Nick Dynon Chief Editor Nick has written for NZSM since 2013.

He writes on all things security, but is particularly fascinated with the fault lines between security and privacy, and between individual, enterprise and national security.

Prior to NZSM he clocked up over 20 years experience in various border security and military roles.

Contact Details: Nick Dynon, Chief Editor Phone: + 64 (0) 22 366 3691 Email: nick@defsec.net.nz Craig Flint, Publisher Phone: + 64 7 868 2703 Email: craig@defsec.net.nz Postal and delivery address: 27 West Crescent, Te Puru 3575, Thames, RD5, New Zealand

October/November 2019

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INDUSTRY

Facilities and Public Spaces conference offers answers to ‘wicked’ problems Conferenz’s Safe and Secure Facilities and Public Spaces conference in August was the first in a string of events this year exploring the ‘wicked problem’ of securing ‘crowded places’ from attack, writes chief editor Nicholas Dynon When I was asked by Conferenz to chair their two-day conference in Wellington, I jumped at the opportunity. At the very least it was a free pass to an event featuring around 26 of the brightest minds in security from New Zealand and further afield.

The security event calendar for the second half of 2019 looks a little different to that of previous years. In addition to the Conferenz event, there is the arrival of other first-timers, including September’s Crowded Places NZ event (Marcus Evans) and November’s Venue Safety and Community Security conference (Aventedge) in Auckland.

The common theme shared by these events is ‘crowded places’ or ‘public spaces’. The Australia-New Zealand Counter Terrorism Committee defines crowded places as “locations which are easily accessible by large numbers of people on a predictable basis.”

The trigger for the appearance of the events is, no doubt, the 15 March Christchurch mosque attacks and the questions the attacks raise in relation to protecting people in the places they tend to frequent.

The mosque attacks have provided security managers around the country with a new problem, or set of problems.

Their employers and customers are now asking them: “How do we make our sitting duck venue, which is easily accessible by large numbers of people

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on a predictable basis, secure against the extremely unlikely possibility of a terrorist attack? And how do we do it cheaply?”

It’s a problem that conference speaker Dr Bridgette Sullivan-Taylor describes intriguingly as a “wicked problem”.

A wicked problem is a problem that is ‘complex’ rather than just ‘complicated’.

It is essentially novel and unique to the extent that every solution to a wicked problem is a ‘one shot operation’. Wicked problems are often intractable, with no clear relationship between cause and effect. Solutions are neither right nor wrong.

Social, economic and political problems, such as poverty, economic failure, political instability, climate change, are regarded as wicked problems, although the latter has been described more precisely as a ‘super wicked problem’ because those seeking to solve the problem are also causing it.

Ultimately, wicked problems are problems for which there is the great practical reality of there being no hope of a solution. But, importantly, they are problems for which there is a great moral expectation that a damn good attempt at a solution is made. The New Zealand public, for example, justifiably expect that ‘something be done’ to minimise our collective vulnerability to another mass casualty weapons attack.

In her presentation, Dr SullivanTaylor also mentioned Black Swan Theory, or the Theory of Black Swan Events. This theory was named for

Dr Bridgette Sullivan-Taylor is Senior Lecturer in business at the University of Auckland. During 20 years in the UK, she worked in the NHS and with the UK Cabinet Office Civil Contingencies Secretariat.

the black swan, which was thought for centuries to be a fiction until actual black swans were discovered in Western Australia.

A Black Swan, wrote proponent Nassim Nicholas Taleb, is an event with the following three attributes. Firstly, it is an outlier, as it lies outside the realm of regular expectations, because nothing in the past can convincingly point to its possibility. Secondly, it carries an extreme ‘impact’. Thirdly, in spite of its outlier status, human nature makes us concoct explanations for its occurrence after the fact, “making it explainable and predictable.”

According to Taleb, a small number of Black Swans explains almost everything, from the success of ideas and religions, to the dynamics of historical

October/November 2019

events, to elements of our personal lives. These events are the product of “unknown unknowns” – a term made famous by Former US Secretary of Defence Donald Rumsfeld.

Post-15 March, there has been the inevitable attempt by many to concoct explanations explanations for the attacks after the fact, and these explanations are generally inadequate and simplistic.

The event represented an intelligence failure, or a border security failure, for example, or it was a consequence of South Island racism, imported-fromAustralia terrorism, or online extremism.

Singularly – or even combined – none of these explanations are particularly useful.

A Black Swan Event can be said to represent a “failure of recollection”, and 15 March can be seen as such because the attacks are widely regarded as ‘unprecedented’ and because they are seen in terms of a national loss of innocence.

But this, of course, assumes that terrorism wasn’t a thing in New Zealand prior to that event. This assumption, as conference speaker Dr John Battersby points out, is wrong.

In his upcoming article in the inaugural issue of the Massey University published National Security Journal, Dr Battersby notes the spate of terror events

October/November 2019

that rocked New Zealand during the Vietnam War. In 1969, for example, four men succeeded in detonating a gelignite bomb at the Waitangi Flagstaff. “Their actions were motivated by the perception that peaceful protest against Vietnam was getting them nowhere so they “had to bring the war home.”

Following this, over a dozen bombings occurred in 1970 alone targeting mainly military bases and government buildings.

The first act of international terrorism in New Zealand, notes Dr Battersby, occurred in October 1975 when three adherents of the Ananda Marga religious sect broke into a quarry in order to steal gelignite to bomb the Indian High Commission in Wellington.

In 1976 two “fringe members” of the Hare Krishna movement were killed in Auckland when the bomb they were making exploded prematurely. They had planned to bomb a local meat works.

The 1981 ‘Springboks’ tour of New Zealand resulted in the exploding of five bombs, the locating of four undetonated improvised explosive devices, and the making of multiple bomb-threats were made against various locations.

Since then, multiple well-documented incidents have occurred in Whanganui, Wellington, Christchurch and Ashburton,

among others, including the infamous bombing of the Rainbow Warrior.

If New Zealand’s collective illpreparedness for the 15 March Christchurch mosque attacks reflected a ‘failure of recollection’, it was also, according to conference speaker Dean Kidd, a “failure of imagination”.

Gaining currency in the wake of the 9/11 attacks on the US, “failure of imagination” describes an inability to imagine the possibility of a lowprobability outlier event occuring.

The 9/11 Commission found that this failure to “connect the dots” and imagine what was being planned was an important contributing factor to the September 11 attacks, stating “the most important failure [concerning the 9/11 attacks] was one of imagination.”

The question in relation to Christchurch – as it was for 9/11 – is: could the dots have been joined?

It’s a question that the current Royal Commission of Inquiry is looking into.

But perhaps the more relevant question, particularly for New Zealand, is: even if we’d joined the dots, would anyone have been listening?

Part Two of this two-part article will be featured in the upcoming December-January issue of NZSM.

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INDUSTRY

Interfacing cultural safety and security in an iconic facility In this abridged excerpt from his presentation to the July meeting of the ASIS New Zealand Chapter in Auckland, Sir Ken McKenzie provides unique insight into the role of cultural safety and security at the Auckland War Memorial Museum.

Auckland Museum embraces the values of cultural safety and security underpinned in He Korahi Maori (The Maori Dimension) which emphasises the need to ensure Manaakitanga (welcoming, sharing, caring, respectful), Kaitiakitanga (stewardship, guardians, custodians) and Mana whenua (partnerships with Auckland iwi) are the foundation by which Tāmaki Paenga Hira (Auckland War Memorial Museum) exists and operates, and engages with Iwi.

The Treaty of Waitangi is fundamental to the essence of the Museum’s being and is closely aligned to the origins of War Memorial elements given the unerring engagement of Māori servicemen and women in National Defence Services.

The Museum has a fundamental duty to tell the story of Māori history and current day perspectives, not just by its own interpretation of the history, but rather enabling Iwi to use their own voices to tell their histories and perspectives. Under the guidance of He Korahi Maori strategy of the Museum, exhibitions with Māori content have been developed and delivered in close collaboration or partnership with Taumata-ā-iwi and wider Iwi. Protection and security of cultural taonga (objects) are directly aligned to preserving cultural safety. This is an element of security often overshadowed by a focus on physical security, terrorism threats, lone wolf or active shooter scenarios, more traditional criminal activity or simply just not considered.

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Cultural Safety & Security Security is to secure, shield, restrain, protect and preserve people, property, assets and cultural heritage. The security of non-tangible cultural asset can include spiritual or ancestral belief, emotion or traditional history. The safety element is drawn from the assurance to prevent the loss, deterioration or degradation of cultural assets, cultural belief in story, time and respect of sacred tupuna, stewards, guardians and custodians (Kaitiakitanga) or Mana whenua.

Cultural security encompasses much more with society evolving and integrating towards an ever stronger open and welcoming cultural diversity. Those operating in crowded places that embrace cultural significance must take Cultural Security seriously as it encompasses more than just museums and galleries. How many stadiums are home to well known sporting teams who command large numbers of diehard faithful supporters who are loyal, passionate and very protective of their team and home ground?

Managing and maintaining a cultural safety and security environment relies heavily on the competence and ability of people (security practitioners). Today we must demonstrate and appreciate the significant importance of wellbeing and, understand the fundamental requirements of practicing cultural safety and security, practitioners need to “Get It”.

But, this is far from just being attributable to safety and/or security practitioners. All people/custodians involved in a culturally significant crowded place must possess a healthy respect for and, take open transparent ownership of cultural safety and security across our operational performance.

Sir Kenneth (Ken) McKenzie, Auckland War Memorial Museum head of security

At Tāmaki Paenga Hira, cultural safety and security is a major sequence in our DNA. We constantly review, adapt, amend and apply cultural safety and security through conscious and unconscious competence to ensure our Mana is preserved and the stories we are charged to tell are delivered accurately and above all with respect.

A cultural security case study The Museum recently hosted the Te Paki o Matariki exhibition, which told the history of the Kiingitanga in Aotearoa.

Individual taonga was exhibited in separate glass display cases or mounted behind glass barriers to ensure a visitor could not disturb the sacred tupuna by touching or handling the object.

Display cases were tamper proof, had intruder detection sensors, PIRs covering the space and the entire exhibit space under full non-intrusive hi definition security camera surveillance 24/7. Because the recorded images of surveillance are not open to public

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or private viewing (except in an incident investigation) this satisfies the prohibition of taking photos and not offending sacred tupuna.

Understanding the spiritual significance of the taonga was critical to understanding potential visitor behaviour, particularly any Iwi visitors.

Of particular concern was the potential that an individual or group may protest, become upset within the Te Paki o Matariki exhibition, creating a real threat and security risk.

Further concern was identified that some Maori entering the exhibit may succumb to overwhelming emotion by just being in the presence of the Tupuna or have a desire to perform a Haka or Waiata. These behaviours could inadvertently be interpreted by observers as aggressive when in fact it was the opposite. The performance of a Waiata or Haka, much like the placing of kawakawa, is to show respect and reverence for the taonga and the Kiingitanga movement.

Both scenarios raised concerns for managers and Iwi. So how would the safety and security or visitor host personnel in the first instance interpret a behaviour and then respond if unaware of the probabilities for either?

Tāmaki Paenga Hira values for Manaakitanga demand that we must be open, welcoming, caring and sharing in our journey to deliver; so to be over protective, excessively zealous in our security or over react is contradictory to our values. To ensure we meet and

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deliver on our values and satisfy the risks for all stakeholders, it was agreed we would take a threefold approach: 1. Key Museum staff will wherever possible be closely associated with Iwi so that in the event of either scenario occurring, genuine compassion or stern rebuttal could be applied.

Recognised and identified as Maori with Iwi cultural authority, they will hopefully be seen as appropriate and respectful, quelling a potential situation.

2. Safety & Security Officers were fully briefed and trained to competent standards of situational awareness in how to interpret scenarios with clarity and consideration before a call to action. Situational awareness is the strongest tool to evaluate and manage a response effectively in almost any situation.

3. Monitor the exhibition in a watchand-act state of readiness supported by sound response plans should they be needed. Any new or refreshed intelligence will as far as possible, be managed outside the Museum environment by Iwi relationship managers in a direct effort to stave off any potential situation before it reaches the doorstep.

Delivering cultural safety and security awareness Safety and security operations are more than ever becoming reliant on technology over boots on the ground. While the capability of technology is under constant

improvement and ever increasing capability, it’s still heavily reliant on ‘human factors’ to maintain, operate, monitor and respond. Those who have served in a military, law enforcement or intelligence agency have learned – and will retain for life – a much higher level of situational awareness than the average security person. So how do we get to that level of competency?

It takes time and exposure to multiple high-risk situations/scenarios where heightened awareness is required, a difficult challenge without handson field experience in a major combat agency.

Training and development for security personnel is critical to achieve the standard of proficiency demanded to be recognised a ‘1st Grade Professional Security Practitioner’. However, training, development and experience will not demonstrate an individual’s unconscious competence and risk appetite to undertake the task.

Over many years as a trainer and accessor in multiple high-risk disciplines including aviation, emergency services and cash-in-transit security operations to name a few, it has become very apparent to me that ‘competence’ is not widely understood when assessing an individual’s capability to undertake a task. Traditional assessment of knowledge and skills (objective assessment) is generally all that is reviewed. Attitude, behaviours and thinking skills (subjective assessment) are not recognised or considered, and nor

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do they form any verifiable part of the selection assessment process.

In 2008, substantial legislative change and compliance requirements in the Australian rail sector came to bare.

In a former life, in collaboration with Transport for NSW and the Ballarat University we undertook considerable research to understand and define the true definition of how to demonstrate what ‘competency’ really was and how to assess it. From this research it was identified that competency is made up collectively of the following five elements: 1. Skills (practical thinking) 2. Knowledge (education formal/ informal training or professional development) 3. Experience (application of knowledge and skills) 4. Behaviours (approach to safety, motivation, conformance, compliance, attitudes Communication, Management, Leadership or Teamwork) 5. Fitness (physical fitness to perform the task/s) What relevance does this have to safety and security or indeed cultural safety and security? The truth of the matter is that elements 2 and 3 are usually all that is taken into account in a selection criteria or suitability to perform specific task/s. Rarely – except in various ‘high-risk’ industries – are elements 1, 4 and 5 taken into account.

Most workplace health and safety laws now demand that accountability passes to an Employer/PCBU to demonstrate an individual’s ‘competency’ to undertake a task. It’s enshrined in law and should now form part of any risk assessment matrix in any organisation no matter what the discipline. It is a true operating risk to doing business.

A museum may not be considered a high risk industry but a museum can have some high operational risks in it and big or small the principles are the same and do apply. A safety and security practitioner can have all the knowledge and experience with the additional support of the latest technology. But, if they don’t have the right attitude and behaviour to competently undertake the task they are destined to fail or underperform.

In a major facility such as Tāmaki Paenga Hira, competency to undertake the tasks of a position description in safety and security is critical. Everyone has to be competent, proficient and at

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the top of their game to demonstrate full performance in their role. Without these core skills there is no capability to deliver cultural safety and security.

This is not about performance management. It’s about ensuring that our people are meeting or exceeding their benchmark performance criteria and delivering the expectations of the Museum in accordance with their employment agreement.

Training and professional leadership development The Museum runs a major Leadership Programme that captures and engages the cohorts of all levels within the organisational structure from the Chief Executive down to supervisors on the floor. The programme, which focuses on fostering and following Museum values, cultural awareness and integration, promotes and fosters a cultural shift in how we manage and lead the organisation in everything we do. At the heart of the programme is Maori Culture and language.

Cohorts have participated in intense cultural awareness and appreciation workshops with sleep-overs at a Marae in South Auckland, Te Reo Maori language classes, workshops relating to Pacific Island cultures, and workplace diversity and inclusion awareness training. The programme is intended to encourage collaboration, ownership, cultural awareness, and accepting and welcoming diversity, with the Museum now recognised as a safe place (Rainbow Tick Accreditation) for all to enter, visit and work.

Managing cultural safety and security is in most instances the neglected protocol of most institutions, but slowly they are coming out of the shadows to understand what cultural safety and security really means for a workplace or indeed a Crowded Place. It doesn’t discriminate, whether a museum, gallery, sports ground, entertainment centre, airport, train station or large public institution, cultural safety and security has an impacting influence that needs to be managed.

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INDUSTRY

Who are Provision-ISR? Israel’s dominance in the global security market is due to circumstance. Since its foundation, Israel has invested in its emergency management, cybersecurity, intelligence and critical infrastructure protection systems. Their security manufacturers have, therefore gained unparalleled expertise and a worldwide reputation for developing reliable, leading-edge security solutions.

“Don’t give people what they want; give them what they need.” Joss Whedon (the American Screenwriter who brought us Buffy the Vampire Slayer, Toy Story and The Avengers) PROVISION-ISR, an Israeli company founded in 2007, has been able to respond to the diversified demand of the market becoming one of the fastest-growing CCTV brands in the world. Provision-ISR’s range embraces a series of cameras specifically designed to help the installer to find the best solution for them.

The range developed by Provision-ISR includes a full series of tested and reliable accessories specifically designed for CCTV, that make Provision-ISR a “One-Stop-Shop” for all CCTV product needs. Competitive prices are the result of production in China. A rigorous QC process is ensured from start to finish by the Israeli team based in China who oversee the manufacturing and again by the engineers in the Israeli HQ. Following the latest trends in technology developing advanced software solutions, used in virtual reality, gaming or social networking Provision-ISR engineers came up with their App Cam 2. These same software developers also understood the benefit of keeping the user interface intuitive and straightforward, proving that “advanced” shouldn’t be synonymous with “complicated”.

Provision-ISR’s philosophy and professional ethics have led the company to “defend” all the players of their supply chain, respecting the professionalism of each of them. In their eyes “every link in the manufacturing chain, be that Manufacturer, Distributor or Installer plays his/her role, which is what makes it perfect.”

Their aim is for distributors and installers who choose Provision-ISR feel to respected by the brand who daily demonstrate this attitude with robust supportive actions. Today Provision-ISR is sold in more than 40 countries all over the world with branches and official exclusive distributors who are working as partners to promote the Israeli brand.

Provision-ISR has chosen SWL: Security Wholesale Limited as the official and exclusive distributor in New Zealand.

SWL are proud to align with this brand in New Zealand. We believe that Provision-ISR is of a very high-quality professional standard, is as simple as plug in a play but with some fantastic

October/November 2019

advanced features, such as AI, all of which can all be used via the Cam2 App. Provision-ISR is a great value product.

Call SWL Auckland on 09-580-1147, SWL Wellington on 04-282-0375 or SWL Christchurch on 03-595-1371.

Email our sales team sales@swl.co.nz today to organise a demonstration.

Check out our websites www.swl.co.nz. and http://www. provision-isr.co.nz/ Find us and subscribe to our YouTube channel https://www. youtube.com/channel/UCDJNiaqI2OUuhOMmkj80VPw Check out our FB page https://www.facebook.com/ provisionisrnz/ SING GUEWSHS O IS U

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EASY. POWERFUL. COOL. Why is it EASY? With Provision CAM 2 you can exercise full control over your CCTV devices with no troubles!

Set up your devices directly from your smartphone, enjoy the navigable playback bar and orient your motorized, PTZ and Fisheye cameras. Everything in a touch!

Why is it POWERFUL? Do you think that advanced analytics features can be complicated to manage?

Not at all! With Provision CAM 2 you can bring the Face Recognition experience to your device and build your face database directly through your smartphone!

Why is it COOL? The APP allows you to share snapshots or videos with whoever you want via WhatsApp, Facebook, WeChat or any other APP installed on your smartphone!

Not enough? We drew inspiration from the latest gaming and smartphone technology to offer you a unique virtual journey: seeing is believing!

WE DEVELOPED THE APP YOU’VE ALWAYS DREAMED OF.

www.provision-isr.com

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INDUSTRY

Dahua Technology Presents Mini PT/PTZ Series for Easy Installation and Remote Monitoring

To reduce installation difficulty and extend the effective monitoring range of cameras, Dahua Technology, a world-leading video-centric smart IoT solution and service provider, launches mini PT/PTZ series - small-sized IP cameras with various pan and tilt ranges. Boasting compact design and excellent product performance, the mini PT/PTZ series offers a cost-effective solution for various small- and medium-sized applications such as retails, hotels, casinos, supermarkets, entrances, etc.

In the past there were mainly two ways to set the monitoring angle during the complicated installation process. Installers could either adjust the camera with the help of a tester, or one person looked at the screen in the control room while another person adjusted the camera accordingly. Thanks to mini PT/ PTZ series, neither is required anymore since you can remotely alter the camera angle by yourself at any time via computer, thus saving labor cost. Users can also choose ceiling or wall mount just by adjusting the mounting plate of the machine, which reduces the cost of purchasing additional accessories.

Another competitive advantage of the mini PT/PTZ series is that the effective monitoring range is expanded. Since

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cameras are no longer at a fixed angle, the monitoring area can be enlarged by rotating the cameras. In other words, users need fewer cameras for a wider monitoring range, and as a result, reducing the cost of purchasing.

Moreover, with the mini PT/PTZ system, users are able to not only adjust the angle but also to zoom in at will if they want to see details more clearly when an incident occurs. It is anticipated that very soon Dahua mini PT/PTZ family will welcome its new member DH-SD1A404XB-GNR that supports people counting and heat map for automatic calculation of the customer flow.

In general, Dahua Technology’s new mini PT/PTZ series features powerful optical zoom and accurate pan/tilt performance while saving a great deal of money and labor costs in terms of installation and purchasing, which advantage makes it a good choice for users especially from areas where labor cost is high. With a mission of “Enabling a Safer Society and Smarter Living”, Dahua Technology will continue to focus on “Innovation, Quality, and Service”, to serve partners and customers around the world.

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INDUSTRY

Why do we need a National Security Journal?

This month Massey University’s Centre for Defence and Security Studies launches its new National Security Journal, a six-monthly publication featuring contributions from researchers and practitioners. CDSS’ Dr John Battersby explains why the time is right.

National Security has always been a domain in which the state has exerted dominance, primarily because a fundamental purpose of the state is to defend itself and its component parts from emerging threats which are bigger than all of us, and which individually we are unable to confront.

This has not meant that the state owns national security exclusively, in fact, quite the opposite. Pre-European New Zealanders did not separate military or civilian spheres, or security from non-security endeavour and Maori people contributed equally to production and protection as needs dictated.

New Zealand settler society relied on the British Army for broader-based international security, but it also relied heavily on settler populations for closer security, reflected in the Volunteer and Militia Acts, Volunteer fire brigades and civilian based police forces that emerged in the nineteenth century.

In the latter part of the New Zealand Wars, settler and Maori contingents were both contributing to various colonial forces units. New Zealand’s parttime ‘territorial army’ was developed at the beginning of the twentieth century anticipating ‘whole of society’ involvement in security was likely to remain and increase.

In the first half of the twentieth century massive security crises were presented by World Wars I and II, and saw the harnessing of entire populations into war efforts not just militarily by conscription, but economically and socially as well. ‘Total war’ required

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‘total effort’ from across society and everything was aligned to the war efforts.

In the immediate aftermath of WWII, New Zealand was still drawing out of its population for J-Force in Japan, and K-Force in Korea, as well as running a national compulsory military training programme – selecting men by ballot preparing an augmented infantry division in case of war with the Soviet Union.

As the Cold War developed, New Zealand governments opted for smaller professional contributions to limited wars used as vents for the greater East/ West ideological struggle. Governments around the world monopolised information collection and supply, and refined secret services to obtain intelligence above and beyond what ordinary people could see.

Intelligence operations - ‘covert ops’ – the longstanding quiet tool of foreign policy – became a well-used lynchpin of many states seeking to avoid public scrutiny of national security activity.

Ordinary people were locked out, and components of the private sector were invited in only if needs absolutely dictated.

The Cold War defined most of our security sector, military and intelligence infrastructure for a generation.

In 1989 the Berlin Wall came down, and the Cold War thawed into a hot peace.

States held together by coercion fell apart in Eastern Europe, capitalist wealth – despite frequent recessions - outgrew the GDP of many smaller states. Mass media and then social media revolutionised information supply and governments progressively lost the monopoly on intelligence. Even outer space is a sandpit for corporates to play in.

Dr John Battersby of Massey University’s Centre for Defence and Security Studies.

Globalisation and the cyber world present challenges to the feasibility of aspects of the nation state beyond anything ever encountered before.

Finally the relevance of the general population, and of academic, NGO and private sectors to national security, has returned to what it was before the Cold War took it away from us.

In 2019 national security risks are as great if not greater than the crises of the earlier twentieth century. Global warming, rising sea levels and world population growth pose inter-related risks to us all, which we can all see – the issues, and the potential solutions to them, cannot be hidden behind walls of classified information. Moreover, governments do not have solutions to these problems and will not find them without a broader participation of expert and interested sections of our society.

Geo-political pressures continue to develop, Chinese influence in the South

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Pacific, the future of Hong Kong and Taiwan, and a divided Korea frustrate any simple approach to general Asia Pacific issues. Globalised terrorism has replaced the politically relevant VIP based ‘high value target’ - now we are all targets of ‘terrorisms’ that bear little relevance to us.

Informed critical debate is genuinely needed to explore the avenues available to confront these challenges, bureaucratic perspectives are vital – but if they are, or become, echo chambers, their vitality will rapidly deplete.

New Zealanders currently live in a First World country at a time when humans have more than they have ever possessed. But the more we have, the more protecting it costs, and governments can no longer afford to maintain police-to-population ratios required to provide general security at public events, or in a range of publicprivate spaces. They can often not afford security oriented technologies that multi-national corporations have. Public security has now become by necessity, a private sector activity.

Finally, rapid technological advances continue to bring unprecedented advantages, along with potentially horrific consequences. Genetic engineering, cyber-space, and Artificial

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Intelligence (AI), all offer stunning potential, but also herald potential risks.

If we had been given the opportunity to broadly discuss the world-wide-web and the internet of things before they were thrust upon us, perhaps there could have been some mitigation of the tremendous vulnerability the internet has brought - hackers, internet viruses, cyber-attacks, fraud, confidence trickery, organised crime and terrorism. As we now approach new frontiers of AI, driverless vehicles, pilotless airliners – we need informed discussions about where all this may take us.

What risks lie lurking unseen within the dazzle of new ideas? If technology replaces the roles people perform, what will people do? Are we willingly sowing the seeds for our own irrelevance by letting technology advance unfettered to the point where it does not need us anymore?

National Security Journal (NSJ) to be launched in Wellington on 2 October 2019 is an initiative which aims to encourage debate, discussion, interaction, problem-sharing and problem-solving - on issues small, large, diverse and dangerous - between the government sector security agencies, universities, NGOs and private sector organisations.

That dialogue is hoped to be broad-

based, concerning threats to New Zealanders safety and security emerging from across the range of potential sources discussed above.

It recognises that security dialogue needs to be accessible to New Zealanders, because risks are broad and affect us all now, and we are all increasingly required to be part of proposed solutions.

NSJ will consider high quality contributions from researchers and practitioners on national security related topics in order to stimulate dialogue between them. Perspectives from the community will also be considered.

Academic contributions will be peer reviewed.

The first issue of NSJ contains articles on the National Security System, terrorism and terrorism research, industry counterfeiting and the contribution to national security of the private sector.

NSJ welcomes those from throughout and beyond New Zealand into dialogue on these issues; we welcome researchbased, evidence-based and experiencedbased contributions from established and new perspectives; we welcome debate and challenge. We welcome critical analysis.

We welcome traditional approaches and we welcome different.

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INDUSTRY

Hikvision AcuSense and ColorVu deliver SME security AcuSense and ColorVu are the most advanced technologies Hikvision has developed for application in the SME sector. When deployed in combination, they have the power to significantly reduce false alarm and manpower costs.

Video surveillance has evolved from a simple requirement for clear images to video content analysis (VCA) for improved management.

Now, with deep learning, security solutions are enabled with sophisticated intelligence, and Hikvision’s AcuSense now makes advanced VCA and deep learning capabilities accessible to SMEs and residential customers.

Small and medium businesses have many of the same surveillance and security requirements as larger organisations. They need to identify and react to perimeter breaches in real time, and they need automated footage searches to locate events quickly.

However, conventional surveillance systems may not do the job well enough.

The need for accurate alarms Conventional surveillance systems provide certain detection features enabled by video content analysis (VCA), such as motion detection, line-crossing detection and intrusion detection, but, they simply compound all event detections, triggering frequent alarms when an object is detected. This could be an animal, a shadow, or other natural movements – false alarms.

Investigating each alarm to rule out false triggers can delay appropriate response and is otherwise just plain inefficient.

Being able to identify verified threats – the presence of a human or a vehicle – can greatly improve the accuracy of perimeter VCA. Hikvision’s hassle-free AcuSense technology can help achieve

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this goal, and deliver a cost-effective way to protect sites and assets.

Enhanced alarm accuracy saves time and worry Employing advanced VCA and deep learning algorithms, Hikvision AcuSense helps you maximise security with efficient human and vehicle detection by categorising alarm information into human, vehicle, and other objects. With high accuracy, the system disregards alarms triggered by other objects such as rain or leaves, and delivers alarms associated only with human or vehicle detection.

With Hikvision AcuSense you also get a “quick target search” feature that allows security personnel or local police to find footage quickly in the event of a security incident. This saves many hours compared to searching for footage manually.

Efficient alerts and video help you get in the know When an intruder tries to sneak into a property on a windy and rainy day, he/ she probably thinks that the bad weather will provide good cover due to the distraction of wild and wooly weather and lack of witnesses. With a perimeter security system armed with Hikvision AcuSense technology, this is not the case.

The security camera armed with AcuSense precisely captures the intruder breaching the external perimeter. At the same time, it delivers a notification to your smartphone and a view of the video feeds. With this verified alarm, action can be taken straight away. Hikvision AcuSense prevents problems before they escalate into potential emergencies.

Hikvision’s fully-integrated video surveillance makes it easy for you to see and capture important activity with video alerts, live feeds and 24/7 digital video recording – all easily viewed from your Hik-Connect app.

Hikvision AcuSense technology can be found in the EasyIP and Turbo HD product ranges, which provide ideal security solutions for small factories, residential estates and villas, small hotels, gas stations and similar sites – indoor and outdoor.

Hikvision AcuSense key features: • False alarm reduction – reduces false alarms triggered by inanimate objects to a minimum, vastly improving alarm efficiency and saving costs; • Quick target search – more efficient and effective file searching based on human and vehicle classifications, preventing security personnel from having to search through footage manually; • Strobe light and audio alarm – wards off potential intruders by combining a siren with flashing light.

Hikvision ColorVu Cameras At around 11 pm, police received an emergency call and rushed to the scene.

An assault had occured in a park.

According to the victim, the attacker looked like a beggar in ragged clothes and smelled of alcohol. The victim was heading home from the park at the time of the incident, when the attacker suddenly ran out of nowhere and attacked her, took her purse, and fled.

The police investigated the scene but found no useful information about the attacker. Because it happened at night, the security cameras in the

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neighbourhood were unable to record any usable footage. When reviewing the surveillance video, the image was blurry and full of visual noise, which is bad for detection.

Neighbourhood parks should be a peaceful place where you can take a break from the hustle and noise of the city. However, an urban park at night is often synonymous with danger. At night, passers-by have to be vigilant to stay safe.

Although security camera systems are becoming more commonplace in parks in recent years, there are still many security requirements that these don’t meet, such as high-resolution night vision and recording in colour.

To solve this problem, cameras equipped with Hikvision ColorVu Technology extend and enhance surveillance capabilities into the dark, lifting the cover of night to capture vivid chromatic images – assisting in the prosecution of criminals and ultimately enhancing safety.

As a video surveillance manufacturer, Hikvision has long developed products equipped with innovative new features based on video surveillance technologies that have been refined and improved over decades.

Hikvision ColorVu Cameras’ powerful ability to capture details in low lighting comes from two specific breakthroughs in hardware technologies: advanced lenses

and high-sensitivity sensors. In contrast to conventional lenses, ColorVu lenses are equipped with a super-aperture, reaching up to F1.0, which allows more light to enter the lens so that imaging brightness can be increased.

Hikvision ColorVu Camera lenses also feature Broadband Anti-Reflection (BBAR) Coating and Extra-Low Dispersion (ED) Optical glass, to reduce light flare and efficiently reproduce an image’s sharpness and colour saturation.

These technologies effectively overcome the problem of key information getting blocked by a light flare.

The ColorVu Cameras’ highsensitivity is designed for surveillance applications where high resolution colour images are required even in ultra-low light environments. Hikvision ColorVu Camera sensors deliver extraordinary photovoltaic conversion efficiency. They employ an advanced sensor technology – a new light-collection structure – that vastly improves the utilisation of light.

Tests show that ColorVu cameras continually provide colourful, sharp images right down to the lowest light levels. At the same time, their selfadapting 3D DNR algorithm on ISP guarantees high imaging quality.

In addition, extreme light conditions have been taken into consideration in the design process. ColorVu cameras are equipped with warm supplemental

light, so when there is no light source whatsoever – or even under starlight or street lights – they can guarantee colourful imaging. This feature provides environmentally friendly, soft, warm lighting, reducing any harsh discolouration of the object being illuminated.

As a result, Hikvision ColorVu Cameras provide bright colour video images 24/7 in low illumination conditions. They excel at capturing vivid chromatic images in a multitude of application scenarios, such as public places with no lighting, night security at industrial parks, traffic intersections in low light environments, and many more – everywhere colour information is particularly important.

As an example, in general, license plate information of a suspect’s vehicle is crucial in traffic accident investigations.

However, when the vehicle is nonlicensed or the license plate is deliberately obscured, the vehicle can only be investigated according to its features – make, model, and colour. Even in poor external lighting conditions - and even when completely dark – Hikvision ColorVu Cameras are still able to capture valuable colour information.

Hikvision ColorVu technology is being used in the Turbo HD 5.0 and Easy IP 4.0 series. More details can be found on the official Hikvision website.

INDUSTRY

Gallagher continues winning ways As Gallagher takes on two new BDMs, the Hamilton-based security technology manufacturer bags a haul of awards at home and abroad, including Security Today’s Product of the Year for Security Health Check.

New talent for NZ sales team Gallagher has beefed up its New Zealand sales team with the addition of two new appointments during September.

Gallagher has hired Mark Bevan as Business Development Manager (BDM) for the Upper North Island, and Baden Foster, a Technical Business Development Manager for the South Island.

Bevan arrives from Ingram Micro where he worked in a similar role for four years after cutting his teeth at Atlas Gentech NZ for almost nine years. His focus is on gaining a deep understanding of customers’ challenges and adding real value.

According to Bevan, “Access control is about so much more than just opening and closing doors and can add real business value by creating a more efficient operation.”

Foster, meanwhile, will work in a Technical Business Development role providing support for customers and generating new business in the South Island. He is intent on optimising Gallagher’s channel partner network to bring on more customers.

“I thrive on building close, longlasting relationships with customers and sharing my experience and technical knowledge with them,” Foster said.

Foster joins Gallagher from Electrical Supply Corp, where he worked as a territory manager for two years, but he began his career in The Royal New Zealand Navy as an electronic technician.

“We have had explosive growth in New Zealand and the Pacific over the past few years,” commented Justin Miller, General Manager New Zealand and Pacific Islands for Gallagher’s security business “Adding Mark and Baden to the team allows us to provide greater levels of service and grow our business accordingly.”

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Security Today’s Product of the Year Gallagher’s Security Health Check auditing tool has won a Security Today New Product of the Year award. The awards honour the outstanding product development achievements of security equipment manufacturers whose products are particularly noteworthy in their contribution to improving security.

Gallagher’s Security Health Check solution won in the Cyber Defence category. The highly unique product is a free auditing tool designed to help Gallagher customers identify and understand potential vulnerabilities within their security system.

“There really is no other product like Security Health Check in the market,” said Steve Bell, Chief Technology Officer at Gallagher.

“Cyber security is a huge issue for the world right now. As a technology developer, we feel a responsibility to create solutions with the highest level of cyber protection available,” Bell commented. “We are committed to ensuring our customers are wellinformed and supported in their efforts to to mitigate risks.”

Nearly 100 entries were received in the 11th successful year of the independently juried contest. Winners were honoured in a range of categories, and the awards will be presented at the Global Security Exchange (GSX) in Chicago during September.

NZ Security Industry Awards Continuing the awards theme, Chief Executive Officer & Executive Director of Gallagher Sir William Gallagher was recently presented with a Visionary Leadership award at the annual New Zealand Security Industry awards. The Visionary Leadership award recongnised the unprecedented 57 years that Sir William has led the Gallagher business and inspired the people who work there.

Throughout his career, Sir William has shown exceptional vision in identifying emerging opportunities in the security industry and has championed his team to develop highly innovative products which compete on the world stage. “I’m truly honoured to have received the Visionary Leadership Award” said Sir William.

“While technology and innovation are integral to our success, it’s people who are at the heart of what we do. We have an outstanding team at Gallagher, some of the brightest minds in the world, in my opinion. To be recognised for leading our people and for continuing to successfully lead the business that my Father started, really means a great deal to me,” Sir William said.

In addition to the Visionary Leadership Award, Gallagher also won the Best Product of the Year Award for their innovative Type A Alarm solution. The Type A innovation delivers the highest level of electronic intruder detection to the New Zealand Government and armed forces.

As part of the design and development, Gallagher undertook extensive research with the New Zealand Defence Force and NZSIS. It uses stateof-the-art digital cryptography to talk to a network of intruder detection sensors in a way that protects from both cyberattack and physical tampering in a high security environment.

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INDUSTRY AWARDS

2019 New Zealand Security Industry Awards

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INDUSTRY AWARDS

Minister recognises professionalism of security industry In his speech at the 2019 New Zealand Security Industry Awards, Associate Minister of Justice Hon Aupito William Sio acknowledges industry’s role in keeping New Zealanders safe, calls for thought leaders.

Tena koutou katoa. Warm Pacific greetings to you all.

I would like to acknowledge the leadership and members of the NZSA, Sir William & Lady Judy Gallagher, the life members present, and Trish McConnell, the Private Security Personnel Licensing Authority.

Thank you for giving me the opportunity to say a few words for the New Zealand Security Authority Industry Awards Dinner. I acknowledge the incredible work that goes in to providing quality security to New Zealand homes and businesses.

I thank the New Zealand Security Association for organising and hosting this wonderful event.

I particularly like to acknowledge Gary Morrison, CEO of the New Zealand Security Association. Gary was kind enough to invite me to speak here last year, and we are regularly in contact discussing the Security Industry. Gary is a strong advocate for your industry.

The NZSA has done some terrific work, and as our largest industry representative body for the security industry in New Zealand, it deserves a lot of credit for the state of the industry today.

As accredited members of the NZSA are in attendance, I would like to take a moment to mention the positive impact accreditation is having within the security industry.

Having companies that New Zealanders can trust to act with integrity

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Hon Aupito William Sio, Associate Minister of Justice

and professionalism is vital, especially as New Zealanders look to guard and protect their information, property, health and wellbeing.

I would like to thank all of you as voluntary members of the NZSA – whether you serve large multi-nationals, sole traders, or providing services for private individuals looking out for their property – for your efforts at providing security and comfort to New Zealanders.

As we all know, our terrorism threat alert level was set at high due to the terrible attacks in Christchurch. Many

New Zealanders would have seen police with guns outside buildings – and I suspect for the first time New Zealanders have experienced what it means to think seriously about their own security. That awful event has brought home to all New Zealanders the need to be more conscious of their own safety, their families, businesses and whanau.

And while the Government plays a vital role in ensuring our national security, our national security does not just stop at the Government. WE all have a part to play.

October/November 2019

Focus your energy on the things that matter.

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For further details or to receive an application: Matthew John, Mobilcard Commercial Business Manager Phone: 027 839 3817 Email: matthew.o.john@exxonmobil.com

Terms and conditions apply. Not valid for c/c purchases.

It is a commercial offer for NZSA members only.

We have to support best practice and this is why the role of professional organisations such as the NZSA becomes vital and should be supported.

It is why I value the connection of my office and the CEO of NZSA, and his input in how the Ministry of Justice can better administer the Private Security Personnel Licensing Authority, for example.

Those working in the industry have taken upon themselves to keep others and their properties safe. It is through your professionalism in the field that provide confidence and reassurance to New Zealanders that they are safe and secure, and can have peace of mind.

I would like to also acknowledge the professionalism of the industry, which has gone from strength to strength. It is due to you. Your industry has become more professional over the past few years, despite the challenges you face every day, and while providing a wide range of important services.

The Ministry is doing a lot of work this year in terms of justice reform. Many of the people who feel crime is more prevalent, are those who are least likely to be affected by crime. We know the media plays a role in this, and there is an

October/November 2019

ongoing discussion in the media in terms of how they report on crime. We also know that there are people out there who feel vulnerable, and people who need reassurance.

Having a security industry which is held in high regard is one way we can provide confidence and reassurances to our communities.

Last year when I spoke at your event I noted that there was an ongoing effort to increase the professionalism within your industry. That professionalism does not occur by accident. It is created when the culture that employers and employees create is based on ethics, respect and excellence.

This Awards event also plays a vital role in highlighting and celebrating how individuals and, or companies, all contribute to building an industry that is widely respected. I acknowledge and thank everyone for your efforts.

I note that there are many challenges within the industry. It means that you must continue to innovate in the security industry and be thought leaders in helping to keep New Zealanders safe.

We know the security industry is a changing and evolving environment, whether you are in IT security, in alarm

monitoring, document destruction, or manned guarding. Being able to anticipate where our vulnerabilities lie and staying ahead of the risks is vital to ensuring New Zealanders are protected.

In my time as the Minister responsible for the Private Security Personnel and Private Investigators Act 2010, I have seen a lot of change in the industry and a lot of growth. For this reason I am confident that your industry is more than capable of meeting the challenge of becoming thought leaders, not just in New Zealand, but around the Pacific region and globally.

I would like to thank everyone for their service, and particularly offer my congratulations to the exceptional achievements of the Award recipients, and the companies that they are employed by. I also acknowledge your families and those who support each of you in your work.

I look forward to continuing our working relationship and am also interested in your thoughts on how we can grow, support and promote the industry to thrive.

Thank you again for having me here.

And cheers to all the winners tonight.

No reira, tena koutou, tena koutou, tena koutou katoa.

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INDUSTRY AWARDS

2019 New Zealand Security Industry Awards At the glittering 2019 industry awards night hosted by the NZSA at Auckland’s Crowne Plaza Hotel, 20 award recipients were recognised for exemplifying exceptional performance and professionalism. We salute the industry’s finest for 2019!

Communication Center Operator of the Year

According to his nomination, David meets every target and more.

He uses initiative to deal with problem solving and is empowered to provide the best service possible. He sets his own standards very high and constantly pushes himself to meet and exceed those standards.

Design and Support Electronic Sector – Professional of the Year

David Artis, First Security, Communication Centre Operator of the Year 2019 presented by Jade Johnston, Alarm Watch

Sponsored by Alarm Watch, this award recognises excellence, commitment and professionalism within the “Communications Centre Operator” sector of the industry. The recipient will have demonstrated a high degree of technical competence and an outstanding level of service delivery that consistently exceeds customers expectations.

The Communication Centre Operator of the Year is David Artis of FIRST Security. David works for FIRST but has been seconded within the Chorus Security Operations Centre for the last six years.

The nomination for David was submitted by Pierre Mosley, Security Operations Manager for Chorus. He notes that David is the lead operator on the queue and every day takes and makes hundreds of calls dealing with everyone from technicians to senior executives.

He treats everyone with the same polite, friendly and helpful manner and Chorus regularly receives compliments on how much people appreciate interacting with him.

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According to his nomination, Jan has established a deep technical understanding of the systems and solutions that are used in the field and is a certified or advanced engineer in the bulk of systems the company deploys.

Jan leads the establishment of standards that form part of the ISO quality management systems certification. He has also developed into a great leader in the business.

As the organisation has grown, Jan has expanded a team alongside him, where he has been able to impart his knowledge, systems and processes, so that there is now a nationwide engineering team that all operate in the same manner to support the field teams.

A major customer says of Jan, “he is totally professional and brilliant at his job, he has always gone the extra mile for us and is always focused on our needs”.

Electronic Trainee of the Year

Jan Kasprzyk, Advanced Security Group, Design and Support Electronic Sector – Professional of the Year 2019 presented by Sir William Gallagher

Sponsored by Gallagher, this award recognises the excellence, commitment and professionalism of those providing design and support services to the electronic sector of the security industry.

It will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice.

The Design and Support Electronic Sector – Professional of the Year is Jan Kasprzyk of Advanced Security Group.

Jan is the national lead engineer for the Group, supporting and setting standards for over 100 field-based staff.

Carwyn Jones, Secom, Electronic Trainee of the Year 2019, presented by Bill Sole, ETEC/Shift

Sponsored by ETEC/Shift, this award recognises an individual who has made outstanding progress in professional development and training for their role in the electronic sector.

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They will have displayed commitment towards training and achieving results through the NZQA national qualification framework, and will be a person who inspires others and always leads by example.

The Electronic Trainee of the Year is Carwyn Jones of Secom. Carwyn joined Secom’s pre-apprenticeship programme mid-2017 and was awarded an apprenticeship in February 2018. As part of the apprenticeship he worked in the installation team and service team, and now the IT team where he is currently developing knowledge on high security IT environments.

Carwyn has steadily worked through his NZQA National Certificate in Electronics and completed Level 3 in June 2019. His presentation, conduct and performance for Secom has been exceptional and the company readily put his name forward to feature in the NZSA/MSD Work Broker video as a role model apprentice representing the Security Technician trade.

Secom recognises Carwyn as an outstanding trainee and role model for those trainees around him, stating “his hard work, dedication and attitude towards his security technician education is unparalleled and he will go a long way in the industry.”

Install and Service Electronic Sector – Technician of the Year

Scott Patterson, Aotea Security, Install and Service Electronic Sector – Technician of the Year 2019 presented by Sir William Gallagher

Sponsored by Gallagher, this award recognises excellence, commitment and professionalism of those operating as Security Technicians and providing installation and/or service. It will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice.

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Install and Service Electronic Sector – Technician of the Year is Scott Patterson of Aotea Security. According to his nomination, Scott is the consummate professional whose commitment to delivery of project milestones and exceeding and improving installation standards is second to none. Whilst part of a large team, Scott has stood out as a leader and as a quality tradesman and his skills have been regularly commended by a number of high-profile customers.

The judges made specific mention of the photographic evidence provided with the nomination for Scott and the exceptional quality of workmanship demonstrated on highly complex and demanding customer sites.

Shaun stands out for his compassion and awareness of his colleagues’ needs, his ability to engage with new staff, his generosity and talent in sharing his skills, but most of all his genuine humility.

Always willing to step up to the plate and fill in for emergency shifts, “he is a true and rising star.”

Outstanding New Product or Service of the Year

Manpower Trainee of the Year

Marty Blake, Product Manager, on behalf of Gallagher Type A Alarm System for Outstanding New Product or Service of the Year 2019 presented by Matt Jones, Technical Director, Red Wolf High Level Security

Shaun Maletino, Secureflight, Manpower Trainee of the Year 2019 presented by Patrick Rennell, CEO, Horowhenua Learning Centre

Sponsored by Horowhenua Learning Centre, this award recognises an individual who has made outstanding progress in professional development and training for their role in the manpower sector of the security industry. They will have displayed commitment towards training and achieving results through the NZQA national qualification framework, and be a person who inspires others and always leads by example.

Manpower Trainee of the Year is Shaun Maletino of Secureflight. Shaun’s Manager describes him as “a delightful young man who is developing into a fantastic trainer. He is dedicated to learning and is able to engage with new members of the company immediately”.

Shaun completed his NZQA Security Level 2 qualification in June 2019 and impressed his trainers with his ability to absorb instruction, reflect upon it and then contextualise it in order to validate his level of understanding. He works collaboratively with fellow trainees to ensure that everyone succeeds.

Sponsored by Red Wolf High Level Security, this award recognises an organisation that has locally developed and delivered technical innovation and excellence within the security sector.

The product or service will have been developed in New Zealand and be recognised as being “best in field” and “market leading” and will provide clear differentiation over competitor offerings.

The Outstanding New Product or Service of the Year is the Gallagher Type A Alarm System. The Gallagher Type A Security Alarm System is engineered for New Zealand Government sites and is compliant with the most recent NZSIS standards. These standards outline what is required to protect Zone 5 highsecurity locations, as mandated by the New Zealand Government’s Protective Security Requirements.

As part of the design and development, Gallagher undertook extensive research with the New Zealand Defence Force and NZSIS. The result is an intruder alarm system designed to protect the nation’s most important information and locations. It uses stateof-the-art digital cryptography to talk to a network of intruder detection sensors in a way that protects from both cyberattack and physical tampering in a high security environment.

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Outstanding Security Training Initiative

Outstanding Skills for Industry Employee of the Year

Gloria McGirr, Stratcom and Michelle MacDonald, Secureflight, Outstanding Security Training Initiative 2019 presented by Lance Riesterer, General Manager Specialist Trades and Business, The Skills Organisation

Punipauo (Puni) Crossman, Matrix Security Group Ltd, Outstanding Skills for Industry Employee of the Year 2019 presented by Kal Marsden, Account Manager, Ministry of Social Development

Sponsored by The Skills Organisation, this award recognises the organisation that has made a difference to improving the uptake and outcomes of industry training through the introduction and support of innovative and effective security training initiatives.

The recipient organisation will have demonstrated a commitment towards enabling staff to use the NZQA national qualification framework as a means towards personal and professional development.

The recipients of the Outstanding Security Training Initiative award are Gloria McGirr of Stratcom and Michelle MacDonald of Secureflight. Secureflight has a highly skilled workforce that are trained to both international aviation security standards and overseas regulatory requirements. In addition the company has always ensured that staff also meet the New Zealand legislation through the CoA process.

With the valuable input of Gloria McGirr from Stratcom, extensive internal training programmes were aligned to the National Certificate in Security Level 2. This involved a mixture of recognition of current competence, gap analysis, challenge assessments and training courses delivered with internal and external facilitators, resulting in the initial 90 trainees achieving full qualifications.

Sponsored by the Ministry of Social Development, this award recognises an individual who has gained full-time employment through the MSD/NZSA Skills for Industry initiative and has excelled in their role. The recipient will have displayed those attributes valued by employers and identified themselves as deserving of a long-term career in the security industry.

Outstanding Skills for Industry Employee of the Year is Punipauo (Puni) Crossman of Matrix Security Group Ltd. Puni commenced her employment with Matrix in February of this year after gaining full-time employment through the MSD/NZSA Skills for Industry Initiative.

Puni has excelled in her role and has impressed with her work ethic, her personality and dedication to her newfound career. Her nominator notes that she works at a prestigious private school where she has made such a positive impression that the client requests her any time they have an event or function. Her role includes traffic management and controlling the access to and from the school and she does this in a professional and efficient manner.

Puni is progressing through the NZQA Level 2 qualification and in the words of her customer, “she is a shining star”.

Highly Commended

Arthur Cherrington, Red Badge Group, Highly Commended for Outstanding Skills for Industry Employee of the Year 2019 presented by Kal Marsden, Ministry of Social Development

Arthur Cherrington of Red Badge Group was Highly Commended for Outstanding Skills for Industry Employee of the Year.

Arthur returned to New Zealand in late 2017 after spending over 10 years in Denmark, but found it very difficult to find work, with the common response from potential employers that he was too old. Arthur approached MSD for assistance and via the MSD/NZSA programme was successful in gaining employment with Red Badge as a fulltime guard at the Westfield Albany Mall.

It didn’t take long for Arthur to prove himself. His calm nature, punctuality, attention to detail, reliability and willingness to learn soon saw Arthur rostered as second-in-charge on site and more recently promotion to Site Manager running the Albany security team Outstanding Staff Retention/Staff Development Programme

Ester Nicolay accepting the award on behalf of Advanced Security Group for Outstanding Staff Retention/Staff Development Programme 2019 presented by Matt Jones, Technical Director, Red Wolf High Level Security

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October/November 2019

Sponsored by Red Wolf High Level Security, this award celebrates an organisation that has implemented a staff retention or developmentbased programme that has delivered quantifiable and measurable outcomes and placed that organisation as both a preferred employer and provider for customers.

The Outstanding Staff Retention/ Staff Development Programme Award was picked up by Advanced Security Group. Advanced Security Group provides a comprehensive and integrated staff retention and development programme that focuses on team recognition. The judges commented on the extensive list of company programmes and initiatives and the exceptional staff retention rates achieved.

of service. His reports are of a very high standard and provide concise and relevant information for both operations and the customer.

Misbah has been instrumental in the successful implementation of a new electronic guard dispatch system and assisted other team members in their understanding of the system. In addition to good personal appearance, his patrol vehicle is always kept to a high standard of cleanliness and he will willingly clean other vehicles that don’t meet his high standards.

Shayne Venn on behalf of Don Beattie, Red Wolf High Level Security, Security Consultant of the Year 2019 presented by Alastair Burgess, Hikvision

Mirjana Zubcic, Matrix Security Group, Security Administrator of the Year 2019 presented by Sir William Gallagher

Sponsored by Rothbury Insurance Brokers, this award recognises excellence, commitment and professionalism within the “patrolling” sector of the industry, including service to customers and outstanding acts. It is presented to the individual that has gone beyond what could have been expected of them in providing a level of service that exceeds the customers and/or managers expectations.

Patrol Officer of the Year is Misbahuddin (Misbah) Khaja of FIRST Security. According to his nomination, Misbah exhibits consistently high standards of professionalism, with almost perfect attendance, and a “very professional appearance and attitude.”

Misbah consistently delivers a high standard of service to his clients and is renowned for never having received a customer complaint during 10 years

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Security Consultant of the Year

Security Administrator of the Year

Patrol Officer of the Year

Sue Clark, Auckland Static and Patrols Manager, on behalf of Misbahuddin (Misbah) Khaja, First Security, Patrol Officer of the Year 2019 presented by Garry Stewart, Rothbury Insurance

Mirjana is described as an invaluable walking data bank for the company and it was noted that behind the hard-nosed execution of her duties is a soft and caring heart that touches everyone.

Sponsored by Gallagher, this award recognises excellence, commitment and professionalism for those who provide the vital administrative functions that support every business. The individual will have exhibited not only excellent technical skills but also outstanding customer service, high levels of innovation and superb time management.

The Security Administrator of the Year is Mirjana Zubcic of Matrix Security Group. Mirjana has been with Matrix since 2001. Initially hired as the Operations Administrator she was quickly promoted to the Credit Controller role as her passion and drive became evident.

Over the last ten years Mirjana has been responsible for a 70 percent reduction in overdue debts, even whilst the company has had substantial growth. She constantly strives for excellence and continuous improvement whilst delivering outstanding customer service. She never overlooks an opportunity to lend a helping hand not only to her colleagues but also goes the extra mile for the customers. Her standard is to deliver on time and with no errors.

Sponsored by Hikvision, this award recognises the Security Consultant who has demonstrated outstanding performance in their role. It recognises the existence of distinct skill sets and crucially, the way they are harnessed and managed, to make a substantial and quantifiable difference to the security strategy and/or practice of their customers.

The Security Consultant of the Year is Don Beattie of Red Wolf High Level Security. Don previously worked or consulted to a number of government agencies as a security advisor prior to joining Red Wolf in 2012. He bought to the role a highly technical and security knowledge base as well as an intimate understanding of PSR or Protective Security Requirements.

As well as continuing to provide advice to a number of government agencies, his role with Red Wolf also provides exposure over a number of critical infrastructure and major commercial and industrial environments.

Don brings a consultancy-based approach that takes customers on a journey developing a strategic plan and providing a long-term, future proofed solution. His approach allows the customer to take ownership of their own solutions and outcomes, engaging all stakeholders throughout the process and ensuring measurable outcomes are achieved.

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Security Integrator of the Year

Mike Marr accepting the award on behalf of Advanced Security Group for Security Integrator of the Year 2019 presented by Alastair Burgess, Hikvision

Sponsored by Hikvision, this award recognises an individual or organisation who has embraced the role of integrators in bringing together security subsystems into a whole and ensuring those subsystems function together effectively.

The recipient will have demonstrated technical expertise, sound knowledge of security risk and needs assessments, and exemplary customer service.

The Security Integrator of the Year is Advanced Security Group. Advanced’s focus is on advanced access control, intruder detection and CCTV systems but other areas of expertise include intercoms, motorised gates, barrier arms, identification cards, cyber security, cloud computing, security robots, drone security systems and off-site monitoring.

Security Officer of the Year Sponsored by New Zealand Security Magazine, this award recognises excellence, commitment and professionalism within the “guarding” sector, including service to customers and outstanding acts. It is presented to the individual who has gone beyond what can reasonably be expected

Adele Tuhega, Armourguard Security, Security Officer of the Year 2019 presented by Nick Dynon, Managing Editor, NZ Security Magazine

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of them in providing a level of service that exceeds the customers and/or managers expectations.

The Security Officer of the Year is Adele Tuhega of Armourguard Security.

What initially appeared to be a straightforward intervention in February this year quickly escalated into a potential suicide situation. According to her nomination, Adele’s astute and compassionate actions de-escalated the situation and prevented a tragedy from occurring.

Adele intervened in an assault between a teenaged male and female at a train station where she was providing a security presence. On being informed that the male had previously raped the young woman, she managed to separate the youths and remove the immediate conflict.

The young woman was however extremely distressed and threatened to jump in front of a train. Thinking quickly, Adele signalled to her colleague to call 111 and then distracted the teenager and engaged with her by telling her stories about her own three kids and her love for them and in the process affirming to the young woman how much she had to live for.

All the while Adele positioned herself between the girl and the tracks subtly guiding her away from the edge until Police arrived. In 2017, Adele was nominated for this same category award for a similar life -saving action and was recognised with a Highly Commended citation.

reasonably expected of them in providing the level of service that exceeds customers and/or managers expectations.

The Security Specialist of the Year is Graeme McKenzie of Alarm Watch.

Graeme first started working on security alarms for the Post Office in 1983 while completing his electrical training. He still carries the same enthusiasm and pride for the industry now as when he started.

Graeme has been with Alarm Watch for 28 years and has occupied many different roles including Alarm Technician, Senior Technician, Team Leader and now Technical Manager overseeing the technical aspect of the monitoring centre and providing support to resellers and bureaus.

As well as being the tech support “go to person” for 250+ resellers and bureaus, Graeme has established and runs (mainly in his own time) an online Facebook page for over 600 Alarm Technicians throughout New Zealand, where he moderates discussion, shares new product information, publishes training videos, connects people with jobs, gives advice – all done with passion, not as a job.

Security Supervisor/Operations Manager of the Year

Security Specialist of the Year Sponsored by simPRO Software, this award recognises excellence, commitment and professionalism within the industry sectors not already covered within the other award categories, including service to customers and outstanding acts. It will be presented to an individual who has gone beyond what could have been

Reremoana (Rere) Keremete, Watchdog Security Group, Security Supervisor/Operations Manager of the Year 2019 presented by Matthew John, Mobilcard

Graeme McKenzie, Alarm Watch, Security Specialist of the Year 2019 presented by Ricky Sevta, General Manager, simPRO Software

Sponsored by Mobil, the Security Supervisor or Operations Manager of the Year recognises those who through security expertise, operational knowledge, customer service and skilful and innovative leadership, ensure the delivery of services that consistently exceed customer expectations.

The Security Supervisor/Operations Manager of the Year is Reremoana (Rere) Keremete of Watchdog Security Group.

Rere has experienced some challenges in life having had her career as a Security Officer with Watchdog interrupted when she was diagnosed with cancer. She approached her fight with cancer with her usual degree of positivity coupled with

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her never give up attitude and within five months of having surgery followed by chemotherapy she was well enough to return to work.

Rere’s nomination notes her unfailingly polite and respectful way of dealing with members of the public, clients, or the “inevitable problem people” that security staff engage with on a daily basis however she combines it with a steely toughness that lets offenders know she is not someone to be crossed or disrespected.

Rere’s positive impact on the business operations doesn’t stop when she is off duty. As an example the business had a young guard who unfortunately had to give up work due to a brain tumour. Once he was back from hospital, Rere rounded up eight staff and went to his house to put on a welcome home barbeque.

Her employer states Rere is “the epitome of a security professional at work, the caring mother figure outside of work and an outstanding example of leadership, especially to Maori woman in our community.”

Whilst this was not taken into account in the judging process, it was noted at the awards presentation that on 15 August Rere saved a choking baby whilst on duty at the Mall she oversees.

By the time Rere arrived on the scene the baby was blue, limp and not breathing. She followed the first aid protocols, removing the food blockage with back blows and caring for the now conscious and breathing baby until ambulance staff arrived. When bystanders wanted to contact the local press, Rere refused politely saying she didn’t want publicity for doing her job.

Security Trainer or Workplace Assessor of the Year

who have made a difference to improving security practice via training, recognising the individual who has consistently promoted outstanding performance and produced quantifiable results that have benefitted the organisation and its workers and customers.

The Judges were unable to separate two stand out candidates and believed it appropriate that both were recognised.

Joint winners of Security Trainer or Workplace Assessor of the Year are Gloria McGirr of Stratcom, and Peter Fillet of Red Badge Group.

According to her nomination, Gloria has a fantastic ability to bring out the best in all of the trainees that she works with. These trainees come from a variety of backgrounds and for many English is their second language or the traditional educational system has failed them because of literacy issues.

Gloria “takes these all in her stride” and works with the individuals one on one when required to find ways to demonstrate their competence to the required standards. She is able to turn abstract concepts into relevant workplace examples and replace confusion with understanding and clearly demonstrable competence.

Peter has been in the security industry for most of his life. His extensive experience and ability to use real life examples inspires his students, whether they are new to the industry completing mandatory units, Gateway school students, or more experienced security personnel completing their NZQA Level 2 qualifications.

Peter has also had a major impact on a number of youth through the Security Gateway Programme, preparing and inspiring them for a career they may not otherwise had the opportunity to obtain.

that has demonstrated bold and visionary leadership and created a clear differentiation in the market place between themselves and other competing service providers. The leadership of the organisation will be closely aligned with the vision, mission and values of the organisation and will be strongly imbedded in all interactions with staff, customers and the wider public.

Sir William Gallagher is the winner of the Visionary Leadership Award The Gallagher Group was established in 1938 by Bill Gallagher (senior) and is one of New Zealand’s largest and most successful privately-owned companies.

At the helm, Bill’s son, William Gallagher (junior) has been leading the business and inspiring Gallagher staff for an amazing 57 years to date. He is an incredibly passionate and intelligent leader who personifies the heart of the family-led business.

A natural leader, William has a relaxed, approachable, and down-to-earth “kiwi” style. His passion for ingenuity has created a culture of innovation and a focus on research and development.

He also has an eye for talent and is committed to growing and developing people within the organisation.

William is the biggest evangelist of the Gallagher brand and he continues to be an inspiring leader for the people of Gallagher, the technology sector, and the industries in which Gallagher operate.

Ian Dick Memorial Award for Security Professional of the Year

Visionary Leadership Award

Graeme McKenzie, Alarm Watch, Ian Dick Memorial Award for Security Professional of the Year 2019 presented by the Honourable Aupito William Sio, Associate Minister of Justice

Joint winners Gloria McGirr, Stratcom, and Peter Fillet, Red Badge Group, Security Trainer or Workplace Assessor of the Year 2019 presented by Lance Riesterer, General Manager Specialist Trades and Business, The Skills Organisation

Sir William Gallagher, Visionary Leadership Award 2019 presented by NZSA Life Member, Bruce Couper

Sponsored by The Skills Organisation, this award celebrates those

Sponsored by NZSA, this award recognises an individual or organisation

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Graeme McKenzie of Alarm Watch, who was the winner of the Security Professional of the Year award, is also the recipient of the Ian Dick Memorial Award for Security Professional of the Year 2019. Graeme was presented the award by the Honourable Aupito William Sio, Associate Minister of Justice.

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INDUSTRY AWARDS

NZSA Chair delivers awards closing address NZSA Chair Brett Wilson delivers the closing address at the New Zealand Security Industry Awards, paying tribute to the women and men who received awards and calling on employers to pay their staff well.

What a wonderful evening celebrating the best of our industry. Last time this event was here in Auckland it was attended by around 60 people. Tonight we have 240 people here at an event that sold out 4 weeks ago celebrating the winners who came out of 130 nominations.

I want to start by thanking those who made this night happen.

Gary, Tacia and Andrea and Napat, I know the last few weeks pulling this together have been hectic, and Grant and Paddy, Tacia and Andreas respective partners, I understand you have willingly volunteered a significant amount of your time (we know that meant you were told by the Mrs), so thank you for your efforts. It’s thanks to your work that this event gets better and better each year.

Te Radar, thank you for your professionalism behind the scenes, and the wonderfully entertaining contribution to tonight’s event.

And we can’t overlook the functions crew from the Crowne Plaza. The food and service was excellent.

I also want to take a moment to acknowledge the work Gary Morrison and his team have done over the last twleve months with the NZSA. When I first joined the board almost four years ago the NZSA was a bit like the Wallabies forward pack at scrum time.

No go forward, struggling to breathe and at constant risk of collapsing.

Four years later, I believe the NZSA is more like Ardie Savea; that is, in the best form of its life, plenty of yardage being made and very clear on its intent.

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That is due in no small part to the leadership and passion for the industry that Gary has brought to his role.

I also want to acknowledge my colleagues on the Board who bring a wide ranging amalgam of industry expertise, professionalism and a unity of vision. The NZSA is well placed to continue moving forward with new structures and initiatives which you will hear all about if you attend the AGM next month.

But back to tonight There is an old Maori proverb that goes: He aha te mea nui o te ao He tangata, he tangata, he tangata What is the most important thing in the world?

It is the people, it is the people, it is the people.

And tonight has been about our people.

Can I ask all here who were nominated, who were finalists and

who were winners to stand up. Can I challenge all the CEOs and mangers here tonight to take a good look at these people because one of our primary roles should be to produce more of people like these.

If our focus is on training and mentoring and equipping and paying our staff well (and we should be paying our staff more not because of union or government intervention but because it’s the right thing to do), if we do this and create an industry where people like this are the rule rather than the exception then much of the other stuff we do, such as trying to justify our charges or improve service or increase bottom lines, will look after itself.

You people standing are what our industry looks like in the future. I am honoured to call you industry colleagues.

I am proud to be part of an industry where our women – as we have seen – rise to the top not because of quotas or PC agenda but because you’re the best at what you do. On behalf of the Board of the NZSA, I congratulate and salute you all.

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INDUSTRY

NZSA CEO Update In this update, NZSA CEO Gary Morrison talks New Zealand Security Industry Awards, SparkPSTN migration project, access door standards, and accessing employee work phones and computers.

New Zealand Security Awards The NZSA New Zealand Security Awards were held last week at the Crowne Plaza in Auckland and set records not just for the nominations received (over 130) but also for attendees with all 240 tickets selling out several weeks prior to the event.

To put that in perspective, when the event was last held in Auckland in 2015 there was a total of 68 attendees and our previous record attendance (2018 in Queenstown) was just below 180 attendees.

Our Master of Ceremonies, Te Radar, was superb (we have already booked him for next year’s event in Christchurch) and our special guest, the Honourable Aupito William Sio, Associate Minister

of Justice, also delivered a very positive speech which recognised the progress within our industry and the government’s desire to forge stronger public and private partnerships, particularly with regards to national security and protection.

We were also pleased to have all three NZSA Life Members – Sir William Gallagher, Bruce Couper and Mike Rutherford – present.

The stars of the evening were however the award winners. On the night we recognised 16 individuals representing some 12 different employers plus four company specific awards.

Whilst the judging across all categories was very close, the winners were of the highest calibre and fully justified the recognition received on

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the night and going forward. We have provided photos of each category winner later in the newsletter and pass on our congratulations to all.

During the evening we also announced the introduction of pins to be provided to the recipient of the Ian Dick Memorial Award for Security Professional of the Year (SPOTY) and to all previous winners of the award as a form of retrospective recognition.

Plans are underway to ensure all previous SPOTY’s are contacted and awarded their pins.

Next year’s event will be held on Friday 21 August 2020 at the Christchurch Town Hall so I encourage you to mark the date in your diary and book early as we again expect a sold out event.

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Spark - PSTN Migration Project Spark is upgrading the technology behind its copper voice services. The upgrade will see customers using copper-based voice services migrated from the Public Switched Telephone Network (PSTN) to the new IMS network.

Spark has completed an initial pilot covering six sites and 3,000 customers and will roll out the remaining migrations over the next two to three years. Before this occurs they wish to make sure that security providers are aware of the potential impact to their customers.

For customers, the migration should be relatively seamless and they will remain on a copper-based voice service.

Key information on the migration, including the confirmed rollout schedule by area, can be found on this link: https://www.spark.co.nz/shop/landline/ voice-upgrade.

In terms of alarms, testing has been completed successfully on a range of alarms and throughout the pilot migrations there have been no reported cases of alarms failing. However, there is a chance some equipment, and particularly older devices, may not work as they used to.

The NZSA will keep its members updated on the migration process and provide them with relevant information so that they can advise their customers ahead of the upgrade. If members have any concerns or wish to test any devices on the new technology, enquiries should be directed to email timewarriors@spark. co.nz as promptly as possible.

Access door standards The Building Act is a complex and somewhat cumbersome document, and in many cases the interpretation applied by those working under the Act may differ or not be fully aligned with those tasked with its enforcement.

That is certainly the case with requirements for Access Control Doors and electronic security devices installed on egress paths. Compounding the problem is the lack of any local standards that can be referenced for best practice and the resulting confusion amongst council officers in determining what is and isn’t acceptable.

Regularly I hear stories from providers who are forced to adhere to differing compliance requirements, depending on which council office they are dealing with.

The good news is that Standards Australia and New Zealand have entered a consultation phase with representatives on the EL-031 committee (including NZSA) to look at adopting the International Electrotechnical Commission (IEC) Standards 6083911-1 Electronic Access Control Systems - System and Component Requirements and 60839-11-2 Electronic Access Control Systems - Application Guidelines as joint Australia and New Zealand standards.

Whilst the NZSA has been lobbying for this over several years, particular credit must go to former NZSA Chairperson Doug McCormick who has been a vocal advocate for this move.

We will keep you posted on progress.

Can you check employee work phones and computers?

The recent criticisms of Facebook and government agencies for potential privacy breaches has reinforced collective consciousness around the importance of privacy settings and using devices and social media in a way that protects personal privacy.

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What many people fail to consider however is who owns the device they are using and how this affects who has access to the data and information on it. This is becoming an increasingly important issue in an employment context, where employees are regularly provided devices for work purposes but also use those work devices to send personal emails and texts or to engage with social media.

In this situation, employees often assume that their personal communications are private but in most circumstances, the employer is fully entitled to view or access data or information stored on a work device used by an employee.

Whilst most employers have policies which allow for reasonable personal use of devices, we recommend that policies go beyond this and make it explicitly clear that any information stored on work devices or sent from work devices can be accessed by the employer if there is reason to do so. Suitable reasons for accessing information include where an employer has become aware of potential wrongdoing by an employee and seeks to review emails or texts to see if there is any information supporting this.

Similarly, a device can also be reviewed to determine an employees working habits, including when they are in the office and how much time they might be spending on non-work-related activities.

As a side note, one of the most common complaints we hear from customers is the excessive amount of time that security staff spend on their mobile phone so a tightening and reinforcement of policies around the use of devices may be timely.

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Strong confidence in cloud security – (ISC)2 report (ISC)2‘s 2019 Cloud Security Report highlights need for security teams to address the shortcomings of legacy security tools in order to protect their evolving IT environments.

Produced by Cybersecurity Insiders, a 400,000 member information security community, (ISC)2‘s 2019 Cloud Security Report explores how organisations are responding to evolving security threats in the cloud.

Benefits to cloud adoption “Organisations continue to adopt cloud computing at a rapid pace to benefit from the promise of increased efficiency, better scalability, and improved agility,” wrote Cybersecurity Insiders’ CEO and Founder Holger Schulze in an introduction to the report.

The top three factors for selecting cloud-based security solutions were listed by respondents as cost savings (42 percent), faster time to deployment (39 percent) and better performance (34 percent).

Despite the significant advantages offered by cloud-based security solutions, however, the report identified that some barriers to adoption still exist. In particular, the survey revealed that the biggest challenge organisations face is in relation to people and processes.

Staff expertise and training (41 percent) ranks as the highest barrier, followed by budget challenges (40 percent), data privacy concerns (38 percent), and lack of integration with on-premises platforms (34 percent).

Despite the big moves to the cloud, there remain significant barriers. The biggest of these were identified by respondents as: data security (29 percent), general security risks (28 percent), lack of budget (26 percent), compliance challenges (26 percent) and lack of qualified staff (26 percent).

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Security concerns highlighted “While cloud service providers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) continue to expand security services to protect their evolving cloud platforms, it is ultimately the customers’ responsibility to secure their data within these cloud environments,” Schulze stated.

Although the survey found most organizations to be at least moderately confident in their cloud security posture (84 percent), top cloud security challenges reported by respondents were around data loss (64 percent), data privacy (62 percent), compliance concerns (39 percent), and accidental exposure of credentials (39 percent).

The biggest perceived vulnerability to cloud security was reported as unauthorized access through misuse of employee credentials and improper access controls (42 percent) and insecure

interfaces and APIs (also 42 percent).

These were followed by misconfiguration of the cloud platform (40 percent).

“While adoption of public clouds continues to surge, security concerns are showing no signs of abating,” stated the report, with an “overwhelming majority of cybersecurity professionals” (93 percent) saying they are at least moderately concerned about public cloud security – a small increase from the previous year.

28 percent of organisations confirmed that they had experienced a cloud security incident in the past 12 months, which represents a rise in observed cloud security incidents compared to the previous year’s survey. Data exposure (27 percent) topped the list of security incidents, followed by malware infections (20 percent) and compromised accounts (19 percent).

On the SOC front, the survey revealed that the biggest security headaches SOCs are dealing with are compliance (34 percent), lack of visibility into infrastructure security (33 percent), setting consistent security policies across cloud and on-premises environments (31 percent) and the continuing lack of qualified security staff (31 percent).

This year’s single biggest vulnerability to cloud security was reported in the survey as unauthorised access (42 percent), insecure interfaces (42 percent), misconfiguration of the cloud platform (40 percent), and hijacking of accounts (39 percent).

In a marked improvement from last year’s survey, 66 percent of respondents stated that traditional security solutions either don’t work at all in cloud environments or have only limited functionality.

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Team to support emergency responses up and running Civil Defence Minister announces new Emergency Management Assistance Team to respond to emergencies across all hazards and risks and across the country as part of Wellington’s Emergency Management System Reform.

Civil Defence Minister Hon Peeni Henare announced on 23 September that the Emergency Management Assistance Team has been established and is ready to be deployed to provide support in an emergency response.

The Emergency Management Assistance Team – previously referred to as the Fly In Team – was announced last year as part of the central government’s Emergency Management System Reform, a package of improvements to New Zealand’s emergency management system.

“The government is committed to putting the safety and wellbeing of people at the heart of the emergency management system. The Emergency Management Assistance Team is a vital new capability that will help ensure that New Zealanders receive a consistent level of support in any emergency, wherever and whenever it happens. Getting the team up and running is a huge milestone that will bolster our ability to respond to emergencies,” Peeni Henare said.

The EMAT members are:

Hon Peeni Henare, Minister Civil Defence

“The Emergency Management Assistance Team provides a national cadre of specially trained emergency managers who can go wherever needed to assist and support local teams to manage emergencies across all hazards and risks.

“These roles demand a huge amount of skill, dedication and mana, and it was a real privilege today to meet and welcome the inaugural team members.

“The Emergency Management Assistance Team members have

Anthony Edwards, Whanganui District Council (Dr) Chip Gresham, Counties Manukau DHB/New Zealand Medical Assistance Team Claire Brown, West Coast Civil Defence Emergency Management Group Daniel Neely, Wellington Region Emergency Management Office Doug Third, St John Drew Coleman, Department of Conservation Mark Crowe, West Coast Civil Defence Emergency Management Group Mark Deoki, St John Michele Poole, Emergency Management Otago Mike Gillooly, Christchurch City Council Ross Pringle, Christchurch City Council Veronica Gibson, Ministry of Social Development Shaneen Simpson-Almond, Te Puni Kōkiri Shona Morgan, Northland Civil Defence Emergency Management Group Nick Pyatt, Fire and Emergency New Zealand

October/November 2019

significant experience in crisis response and emergency management in a range of settings in New Zealand and overseas, as well as specialist skills in Public Information Management, Strategic Communications and community engagement.

Mr Henare said that getting the teams established in less than 12 months has been a significant achievement, and involved extensive preparation, procurement of equipment, screening and appointment of suitable candidates, and rigorous training.

EMAT members completed an intensive residential 12 day training course, including a simulated disaster, which was delivered with staff support from the Ministry of Civil Defence & Emergency Management, Fire and Emergency New Zealand, New Zealand Defence Force, Te Puni Kōkiri, and the Ministry of Health.

A second round of recruitment is now underway to enable further team appointments and training in early 2020.

The EMAT cadre is managed

by Charlie Blanch, Ministry of Civil Defence & Emergency Management (seconded from the Ministry of Health).

Established by the Ministry of Civil Defence & Emergency Management, the Emergency Management Assistance Team has been made possible by $5.2m in additional funding. The initiative is part of the Emergency Management System Reform, a range of initiatives aimed at improving the emergency management system. These include the creation of a new National Emergency Management Agency.

More information is available at https://www.civildefence.govt.nz/ new-zealand-emergency-managementassistance-team/.

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INDUSTRY

How to Implement ESRM Enterprise Security Risk Management (ESRM) is a model that places security at the heart of an enterprise’s mission. Writing in ASIS International’s Security Management magazine, Art Fiero CPP explains how one large company harnessed the power of ESRM. International Paper (IP) is one of the world’s leading producers of fiber-based packaging, pulp, and paper. Headquartered in Memphis, Tennessee, IP employs approximately 52,000 people worldwide and has operations in more than 24 countries serving customers around the globe.

The Challenge When IP’s director of security announced his retirement, the IP team—Deon Vaughan, vice president, deputy general counsel, chief ethics and compliance officer; Casey Yanero, HR manager, corporate staff groups; and Jennifer Carsley, director, legal operations—recognized it was time to transform corporate security to an enterprise level function.

The ever-changing threat landscape and IP’s core values of “Safety, Ethics and Stewardship” underscored the need for IP to transition to a proactive security posture. To lead this transition, IP hired Art Fierro CPP, in February 2017 to fill the newly created chief security officer (CSO) role.

ESRM Solution Enterprise security risk management (ESRM) links security activities to an enterprise’s mission and business goals through risk management methods.

The CSO’s role in ESRM is to manage risks to enterprise people and assets in partnership with the business leaders.

ESRM involves collaborating with business leaders on the realistic impacts of identified risks, presenting potential strategies to mitigate those impacts, and then implementing the strategy in line with accepted levels of business risk tolerance.

Fierro’s background is rooted in ESRM in both the government (FBI) and the corporate space. To move IP from a traditional security organization to an ESRM enterprise model, Fierro conducted an extensive security analysis to identify where the organisation excelled and where the data showed opportunities for improvement.

The analysis included conversations across business groups and corporate partners. It served as the foundation for IP’s ESRM strategy and helped create its vision statement: “To protect IP people, information, products, and the corporate brand in support of business objectives and enterprise success.”

IP’s new enterprise security strategy is grounded in the principles of security mitigation steps based on risk and using cost-benefit analysis to ensure a return on security investment. The strategy also aligned with IP business operations and is designed to help achieve business objectives—meaning security would not just be a cost center but also a business enabler.

Partnerships Sharon Ryan, senior vice president, general counsel, and corporate secretary, embraced ESRM as IP’s new enterprise security strategy, because the strategy was aligned with IP’s core values and business strategy.

“We recognise that by adopting the latest risk management strategies in enterprise security and bringing on experienced security professionals, not only are we helping protect our people and property, we are also reducing the risk of negative exposure related to our brand and reputation,” she says.

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Ryan supported the strategy by rebranding IP Corporate Security to Enterprise Security Management and creating three new positions reporting to Fierro and designed to address IP’s enterprise risks: global threat manager, global physical security manager, and global investigatio ns manager. The three functional roles cover the spectrum of enterprise risk and each has a deployment roadmap, which ties into the larger Enterprise Security Management global strategy.

Vaughan also supported the effort by endorsing a campaign for Enterprise Security Management to build partnerships across business lines, such as IP’s Environmental Health and Safety (EHS) department, and to partner on initiatives to protect IP’s employees— one of Enterprise Security Management’s strategic objectives.

Outcomes With the endorsement of ESRM at the leadership level, Fierro was able to work with partners to create a riskbased security program to focus security resources on identified risks. The program also provides the operating manual for vulnerability and risk assessments, so IP can make informed business decisions about its risk tolerance.

Enterprise Security Management created a new concept, a virtual operations center, which produces a global threat picture that helps it identify and address emerging global threats to IP employees and facilities. The virtual operations center is outsourced to leverage economies of scale, leading edge technology, and professional threat analysts and operators, while providing an excellent return on security spend.

Over the past year, Enterprise Security Management focused on a number of strategic initiatives. One is the geospatial traveller-tracking program for IP’s traveling employees.

The program provides real-time mobile device GPS monitoring, on a voluntary basis, with a panic button for emergencies. The program is monitored at all times by the virtual operations center.

Another initiative is the corporate campus security capital improvement project. Enterprise Security Management is leading a security improvement project for IP’s corporate headquarters based on ASIS International physical security standards and guidelines, as well as geographic risk demographics and the return on security spend.

Enterprise Security Management also launched its first national security

guard force contract to consolidate and standardize guard force operations across certain U.S.-based facilities. The consolidated operations agreement helps ensure consistency and reduce cost.

Enterprise Security Management is also working with EHS to add a security aspect to the current field assessment process to identify actual risk at IP’s global locations. Assessment results will be used to develop security recommendations, including leveraging security technology.

Additionally, Enterprise Security Management created a new active shooter response training program for employees.

The training included Virginia Tech shooting survivor Kristina Anderson, who shared a survivor’s perspective, as well as the Memphis Police Department, which provided training for employees on Run. Hide. Fight. The active shooter plan is also available on IP’s internal website for employees to reference.

Working across business groups and with critical internal partners, Enterprise Security Management developed new crisis communications reporting, dissemination, and functional requirements that include mass communications features for a unified enterprise response to manmade or natural disasters.

© 2018 ASIS International, 1625 Prince Street, Alexandria, VA 22314. Reprinted with permission from the August 2018 issue of Security Management

October/November 2019

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INDUSTRY

Making Moves to the Cloud In an increasingly data-rich IP-enabled surveillance technology environment, Cody Flood, writing for ASIS International’s Security Technology magazine, states the case for moving to cloud-based services.

The security industry has come a long way, transitioning from IP video to incorporating networked devices to embracing the Internet of Things (IoT) as technology continues to grow and change.

More recently, the adoption of the cloud has made its way from the mainstream into security with integrator partners seeing the value of cloud-based services for their businesses.

Many small- and medium-sized businesses (SMBs) are also realising the benefits of cloud and turning to cloudbased services to meet their business, IT, and security needs.

Centralisation. The cloud allows appropriate users to access information from any place at any time, from a range of connected devices. For many SMBs, there is no control room in operation to field every alert that comes in through a system, making it difficult for security leaders to address incidents as they are unfolding. The cloud’s centralisation and ability to address threats remotely are selling points for cloud-based services.

Scalability. Video is a valuable tool for any SMB, but in today’s evolving risk landscape the influx of video data can become overwhelming. As an SMB grows, using a cloud solution to store and manage video data allows for rapid adjustment and agility, reducing the complexity that might come with expansion.

Cybersecurity. With the right protocols, the cloud can enhance data protection. End users can reduce their security footprint through the cloud, and by utilising practices such as vulnerability testing and encryption, sensitive data is out of bad actors’ reach.

Resiliency. Latency can be a challenge when working with the high bandwidth of video data collected from cameras across a facility. The traditional way of managing this information was with on-premise video devices and services, which were subject to downtime or lengthy maintenance cycles that oftenrequired months of wait time for security patches and costly visits to the sites by technicians. With today’s cloud-based services, however, these challenges are addressed through decreased latency and increased resiliency of data stored in the cloud.

Automatic updates. The cloud takes the burden off limited IT departments when it comes to system management because upgrades and security fixes are automatically installed, making cloud services especially beneficial for organizations with small—or nonexistent—IT teams.

Cost-effectiveness. The upfront investment in a cloud services model is more affordable than a hardware-based model. Resources can be saved when the management of the system shifts to an integrator partner and cloud services provider. On-premise systems require constant updates to be performed in person by a member of the IT staff or by requesting service from the integrator— which can mean additional billable hours.

End users benefit from cloud-based services with regards to both time spent on updates and money spent on hardware updates.

When properly secured and managed, the cloud enables businesses to not only enhance operations but to also create a proactive and reliable data strategy to mitigate risk and make intelligent decisions.

Key Questions to Ask Your Integrator Shifting security and business operations to the cloud doesn’t come without careful considerations for the safety and security of the organisation from a physical and cyber standpoint.

That’s why it’s important to pose the following questions to integrator partners about implementing new solutions into the business: 1. Do I always have access to my video and access control data?

2. How are cybersecurity concerns addressed about the cloud versus onpremise solutions?

3. Are there analytics available in the cloud? How can I best use those?

4. What considerations for supporting cloud-based services does your company provide?

5. Who are the customers most suited to the cloud-based video services offering?

© 2019 ASIS International, 1625 Prince Street, Alexandria, VA 22314. Reprinted with permission from the September 2019 issue of Security Technolog y.

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EVENTS

SUBSCRIBE Readers of NZ Security include those working directly and indirectly in the domestic and commercial security industry. From business owners and managers right through to suppliers, installers and front line staff.

Among our readers are IT security experts, surveillance professionals and loss prevention staff.

NZSA Regional Visits 8-9 October - Southland 12-13 November - Nelson/ Blenheim Email: gary@security.org.nz

3rd Fraud Film Festival When: 13-14 November 2019 Where: ASB Theatre, Auckland www.fraudfilmfestival.co.nz

Christchurch Hackers Conference 2019 When: 10-11 October 2019 Where: The Arts Centre Te Matatiki Toi Ora, Christchurch www.2019.chcon.nz

Venue & Community Safety & Security Forum When: 27-29 November 2019 Where: Auckland www.css-nz.aventedge.com

2019 NZ Cyber Security Summit When: 15 October 2019 Where: Te Papa Tongarewa, Wellington www.conferenz.co.nz/events/2019-nzcyber-security-summit

World Border Security Congress When: 31 March 31 – 02 April 2020 Where: Athens, Greece www.world-border-congress.com

2019 NZ Cyber Security Summit When: 16 October 2019 Where: Te Papa Tongarewa, Wellington www.conferenz.co.nz/events/2019-nzcyber-security-summit 2019 NZ Digital Identity Summit When: 16 October Where: Te Papa Tongarewa, Wellington www.digitalidentity.nz/events/ Purplecon When: 16 October 2019 Where: Pipitea marae, wellington www.purplecon.nz Kawaiicon 2019!

When: 17-18 October 2019 Where: Wellington www.kawaiicon.org ISC2 Auckland Chapter Meeting When: 24th October 2019 Where: Auckland Topic: Phishing and user awareness – Ray Cabrera www.isc2chapter-auckland.org.nz/events/

Safety & Security Asia When: 1-3 October 2019 Where: Marina Bay Sands, Singapore www.safetysecurityasia.com.sg

Our readers take their job seriously and make an active choice to be kept informed and up to date with the industry.

For only $75.00 plus GST you can ensure that you receive a 1 year subscription (6 issues) by filling out the form below and posting to: New Zealand Security Magazine 27 West Cresent, Te Puru, 3575 RD5, Thames, New Zealand or email your contact and postal details to: craig@defsec.net.nz Mr Mrs Ms________________________ Surname_________________________ Title_____________________________ Company________________________ Postal Address____________________ ________________________________ ________________________________ Telephone________________________ Email____________________________ Date_____________________________ Signed___________________________

NZSM New Zealand Security Magazine

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