INDUSTRY AWARDS
2019 New Zealand Security Industry Awards At the glittering 2019 industry awards night hosted by the NZSA at Auckland’s Crowne Plaza Hotel, 20 award recipients were recognised for exemplifying exceptional performance and professionalism. We salute the industry’s finest for 2019! Communication Center Operator of the Year
According to his nomination, David meets every target and more. He uses initiative to deal with problem solving and is empowered to provide the best service possible. He sets his own standards very high and constantly pushes himself to meet and exceed those standards. Design and Support Electronic Sector – Professional of the Year
David Artis, First Security, Communication Centre Operator of the Year 2019 presented by Jade Johnston, Alarm Watch
Sponsored by Alarm Watch, this award recognises excellence, commitment and professionalism within the “Communications Centre Operator” sector of the industry. The recipient will have demonstrated a high degree of technical competence and an outstanding level of service delivery that consistently exceeds customers expectations. The Communication Centre Operator of the Year is David Artis of FIRST Security. David works for FIRST but has been seconded within the Chorus Security Operations Centre for the last six years. The nomination for David was submitted by Pierre Mosley, Security Operations Manager for Chorus. He notes that David is the lead operator on the queue and every day takes and makes hundreds of calls dealing with everyone from technicians to senior executives. He treats everyone with the same polite, friendly and helpful manner and Chorus regularly receives compliments on how much people appreciate interacting with him.
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According to his nomination, Jan has established a deep technical understanding of the systems and solutions that are used in the field and is a certified or advanced engineer in the bulk of systems the company deploys. Jan leads the establishment of standards that form part of the ISO quality management systems certification. He has also developed into a great leader in the business. As the organisation has grown, Jan has expanded a team alongside him, where he has been able to impart his knowledge, systems and processes, so that there is now a nationwide engineering team that all operate in the same manner to support the field teams. A major customer says of Jan, “he is totally professional and brilliant at his job, he has always gone the extra mile for us and is always focused on our needs”. Electronic Trainee of the Year
Jan Kasprzyk, Advanced Security Group, Design and Support Electronic Sector – Professional of the Year 2019 presented by Sir William Gallagher
Sponsored by Gallagher, this award recognises the excellence, commitment and professionalism of those providing design and support services to the electronic sector of the security industry. It will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice. The Design and Support Electronic Sector – Professional of the Year is Jan Kasprzyk of Advanced Security Group. Jan is the national lead engineer for the Group, supporting and setting standards for over 100 field-based staff.
Carwyn Jones, Secom, Electronic Trainee of the Year 2019, presented by Bill Sole, ETEC/Shift
Sponsored by ETEC/Shift, this award recognises an individual who has made outstanding progress in professional development and training for their role in the electronic sector.
October/November 2019
