Troubleshooting: My Poly-Lock or Poly-Pad cannot be included? ................................................................................. 2 When I try to setup the Device Options for my Poly-Lock it fails?: .................................................. 3 Is your Z-wave Version correctly setup? ................................................................................................ 5
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My Poly-Lock or Poly-Pad cannot be included? You get a respond like this from your Vera when you try to include the Poly-Pad og PolyLock:
Click the Z-wave button on your Vera to finish the inclusion. Then you get a message like this:
1. Upgrade your Vera to the latest firmware 2. Restart your Vera If it still fails.
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Exclude the device that fails Exclude it one extra time to be sure it is out of your network. Now restart your Vera. Finally include the device again.
When I try to setup the Device Options for my Poly-Lock it fails?: (go to downloads at Poly-Control.com to see the instructions on how to setup your Poly-Lock)
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1. Go to “Settings” on your Poly-Lock:
2. Click “Configure node right now” 3. Close the window.
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Is your Z-wave Version correctly setup? It is important that your Z-wave uses the right version. Go to “Z-wave Devices”
Go to “Options”
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Make sure you are using Z-Version 2.78 and not 3.20!
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Click or unclick the dialog box. Close the window and save the new settings.
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