Troubleshooting

Troubleshooting: My Poly-Lock or Poly-Pad cannot be included? ................................................................................. 2 When I try to setup the Device Options for my Poly-Lock it fails?: .................................................. 3 Is your Z-wave Version correctly setup? ................................................................................................ 5

1

My Poly-Lock or Poly-Pad cannot be included?

You get a respond like this from your Vera when you try to include the Poly-Pad og PolyLock:

Click the Z-wave button on your Vera to finish the inclusion.

Then you get a message like this:

1. Upgrade your Vera to the latest firmware 2. Restart your Vera If it still fails.

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Exclude the device that fails Exclude it one extra time to be sure it is out of your network.

Now restart your Vera.

Finally include the device again.

When I try to setup the Device Options for my Poly-Lock it fails?: (go to downloads at Poly-Control.com to see the instructions on how to setup your Poly-Lock)

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1. Go to “Settings” on your Poly-Lock:

2. Click “Configure node right now” 3. Close the window.

4

Is your Z-wave Version correctly setup?

It is important that your Z-wave uses the right version.

Go to “Z-wave Devices”

Go to “Options”

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Make sure you are using Z-Version 2.78 and not 3.20!

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Click or unclick the dialog box.

Close the window and save the new settings.

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