FOH Position Packet TABLE OF CONTENTS FOH Position Packet TABLE OF CONTENTS
1
Borrow Core Values
2
BASIC ONBOARDING
2
Communication: Phone + Phone Forwarding
3
Phone Messages for On Call Mgr
4
General Communications Practice
4
Slack
4
Showroom
5
Showroom Organization
5
Beginning of Day Procedure
5
Acuity, Contact Form + Wishlists
6
Insightly Intro
6
Good Shuffle Intro
6
Sub-rentals in Good Shuffle
7
Sonos Setup + Troubleshoot
8
Retail Shipping
8
Flower Ordering + Arranging
9
Bridal Show Check Off
9
CLIENT SALES PROCEDURES
10
The Borrow Contract
10
The Borrow Client
11
Vendor Categories
11
New Client Process
11
Client Converted to Sale
13
Converting proposal to Lost
13
Refunds Given to Clients after event
14
Confirmed order total cancelation (event no longer happening)
14
Damage or Loss by Client Process
14
Appointment Process (Events)
15
Appointment Process + Convert to Sale (Retails Sales + Design)
16
Delivery Accommodations
17
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