EXP. Magazine 2022 - Curated By Ogilvy

Page 62

EXPERIENCE

We’ve all been there. That long, meandering

Before kids, I spent a lot of time and money

In the sneaky world of mobile commerce,

journey

endless

on sneakers. Years later, I have come back to

active shopping cart “states” keep my recent

aisle of wonder. This is not an existential

it with quite a different experience. Not only

finds neatly tucked away, begging me to add

examination of social media. Heck, I’m not

do I follow Nike on Instagram, I also keep

more and ultimately check out. Three to five

questioning if Instagram is listening to me.

after many of their ambassadors like Tiger,

days later, I crack open that magical box, try

Are they invading my privacy? Not asking.

Serena, LeBron and Jeter to name a few.

on a bunch, keep what I like, return the rest

It’s all good. I am a willing participant and

Much of my golf looks are Nike too. Many

(free) and move on! It all happens from the

quite enjoy my handheld curated content

say good experiences are built upon some

chair I’m sitting in right now.

and commerce adventures.

modicum of convenience. This feels more

through

Instagram’s

Here’s how I see it. Instagram feeds my passions and presents me with hobbies, many I was unaware could fill my free time with joy. Two such unexpected pandemic pastimes have kept me busy. Sneakers & BBQ.

like an outcome than a driver of engagement and it trivializes the complicated work the brand does to keep getting to know me. Where Facebook didn’t grab me, Insta

I have 10 pairs in my cart right now. I think I’ll buy them all. The other one I never saw coming was BBQ. Grilling. Smoking. Mmmm...

ultimately did. Do you get caught by those

Hobbies can be hard. I’m interested in

innocent product carousels in your feed? No

excelling at new things, but the startup work

matter the frequency they serve up a series

can be a steep climb. Like most, I don’t have

of Pegasus, Air Force 1 or vintage Blazer

an extra 10,000 hours laying around.

kicks, or maybe a Tiger Dri-Fit shirt, I’ll just

my kid’s video games, a quick cheat code

endlessly swipe left. Swipe. Swipe. Swipe.

can jump start things.

I pray each successive swipe yields me a new

A

treasure. Sometimes a sucker, other times

session had me thumbing thru mindless

they surprise me.

content until I came upon a sponsored ad

similar

Saturday

morning

Like

Instagram

for Traeger Grills. Let’s skip how this arrived in my feed. I was neither in the market for a grill, nor had I done any research online or in a real, live physical store. Heck this was April 2020, no one was going anywhere.

How I became an accidental brand loaylaist. Sneakers & BBQ Written By:

ANDREW SEVIN Executive Vice President, Revenue, Bottle Rocket


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I'm All Ears

4min
pages 94-95

The "Full-funnel Value of E-Commerce in Asia

3min
pages 88-89

Better Together. Wherever.

3min
pages 86-87

How Gather Helped Our Teams Work “Better Together”

3min
pages 80-81

The 7 Key Pillars Of CX Maturity

5min
pages 66-67

A Loyal Customer Is Not the Same as a Forever Customer.

2min
pages 56-57

Staying Alive

3min
pages 52-53

A Renewed Mandate: Employee Onboarding

2min
page 40

The Importance of CDPs in Today's Consumer-Driven World

6min
pages 33-34

Honey, I Shrunk the Restaurant!

2min
page 25

Is Your Brand Ready for a Post-Digital World?

9min
pages 18-20, 22

What's Your Why? Innovation on Purpose

2min
pages 14-15

MSCHF Continues to Make Mischief

3min
pages 10-12

Gucci Leads Luxury in the Virtual Try-On Space

2min
pages 92-93

In a World Full of Complications, Let’s Get Back to the Basics

6min
pages 90-91

Vans: An Off the Wall Experience / Mathieu Gillain

3min
pages 82-83

Putting Customer Experience Back on the Map

3min
pages 84-85

Making API Experience a Project Priority

3min
pages 78-79

The Power of User Feedback

3min
page 77

Why Today’s Customer Expects Synergy

6min
pages 75-76

Three Tips to Becoming A More Product-Led Organization

6min
pages 70-71

Know Me, Guide Me, Wow Me: A Re-introduction to E-Commerce

4min
pages 72-74

On the Road to Recovery Without Leaving the couch.

3min
pages 68-69

Unlocking 500% Opportunity: How Brand Equity Powers Breakout Commerce Experiences

5min
pages 64-67

How I Became An Accidental Brand Loyalist

5min
pages 62-63

Por Qué Quesadillas?

4min
pages 58-60

The Who, What, Why, and How of Scaled Agile

2min
pages 49-51

Design + Tech = Better Together

2min
page 61

Is the Cutting Edge the Only Place to Innovate?

3min
pages 54-57

Nintendo Switches Attention to Mobile

3min
pages 46-48

The Device I Wish I Would Have Had

2min
page 45

The Diversity of People in the Labor

4min
pages 42-44

Tide Successfully Bridges the Physical and Digital

3min
pages 28-29

Robots Continue Their Path to Home Automation

3min
pages 16-17

The Rebirth of Social Communities

2min
page 24

Why Marketing and Product Teams Should Bet on

6min
pages 38-39

Meta Human

2min
pages 9-13

Why Time Is the Newest Experience

5min
pages 30-32

The Shaper of Things to Come

5min
pages 26-27

Building A Culture of Experimentation

4min
pages 6-8
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