Chapter 16, Summer 2021
Fun Facts About Library IT Services (eServices to you, folks!) Aimee Schumm, eServices Manager Did you know?...eServices is the IT branch of the library. eServices works closely with City IT, but is primarily responsible for library-related IT (self-checks, PC reservation, meeting room AV, etc.). City IT takes care of the enterprise-related hardware/software (if other City departments use the same equipment—like the PCs, phones, network, Microsoft Office, etc.—then City IT takes care of it).
Lisa (left), Aimee (center), and Sean (right) display their artistic creativity in the eServices offices at Main. Photo credit: eServices
On average, the library’s eServices team answers close to 400 tickets annually. The team occasionally has “laptop parties” where we all get together to run updates on all of the library’s laptops! Lisa Holmberg has a Political Science undergraduate degree and a MLIS from the University of Missouri. She has worked in public, academic, medical, and nonprofit libraries. She is likely knitting when in a virtual meeting with you or other team members and can be bribed with coffee, chocolate or yarn.
Sean Crow has a communications undergraduate degree and a MLIS from the University of Denver. He has worked in public, academic, medical and corporate libraries. He is a land owner in Ireland (1 square foot of land) and would prefer we all call him Lord Sean of Ireland.
Aimee Schumm has a Fine Arts and Psychology degree (with a minor in Gallery Management) and a MLIS from the University of Missouri. She has worked in public, academic and federal libraries. In 6th grade Aimee got first place in the high jump in her elementary school! She, too, can be bribed with coffee, chocolate or funny memes. 24
