Capability Statement
“We provide our clients with sustainable print-based procurement, display, promotional and cross-media solutions. We do this by understanding their goals, implementing cost-saving workflows and providing solutions that create growth.”
Damien Burchell Chief Executive Officer
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Contents 1. Company Details
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2. Our Team
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3. Our Philosophies
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4. Company Values
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5. Company Overview
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6. Business Excellence and Corporate Responsibility
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7. Industry Associations & Memeberships
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8. Services Overview
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9. Services Detailed
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10. Standard Service Level Agreement
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11. Corporate Social Responsibility
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12. Case Studies
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13. Contact
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Company Details Bowden Printing Pty Ltd trading as The Bowden Print Group Address:
26 Hindmarsh Avenue Welland, South Australia, 5007
Telephone:
1800 818 233
Facsimile:
1800 818 622
Email:
bowden@bowdengroup.com.au
Website:
www.bowdengroup.com.au
ACN:
007 979 928
ABN:
77 007 979 928
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Our Team BOARD OF DIRECTORS
CEO Danien Burchell (1) (3)
SALES & MARKETING
PRODUCTION DEPARTMENT
Operations Berkley Wolthers
Account Managers Patrick Buying Sam Bowden Andy Edwards Ramona Reynolds-Smith
Estimating David Coope
Production Torsten Eadon
Digital Room Peter Webb
FINANCE
Administration & Accounts Payable Michelle Garthwaite (2)
Planning & Procurement Chris Fisher
Pre-Press Thomas Nasuti Robyn Edwards (C)
Print Room Heath Thornton Jerome Cobb Jim Todd (C)
NOTE: This chart defines lines of responsibility and reporting. A line from the box indicates those employees report along the line to the box that the line enters. Otherwise, vertical position on this chart is not relevant to authority or seniority. All positions are Full Time unless otherwise noted.
Finishing & Bindery Thanh Nguyen Paul White Marlene Knight Nhung Le Nguyen (C)
(1) Has the role of Management Representative in the Quality and Environment Coordinator. (2) Has the role of Quality and Environmental Coordinator. (3) Has the role of Sales Manager
Store Receipt & Dispatch Dylan Lee (C)
(PPTE) Permanent Part Time Employee (C) Casual Employee At as 15th March 2022
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Reception & Accounts Receivable Sophie Gull Jeanette Seithboth (C)
Our Philosophies Mission To provide sustainable print-based procurement solutions from concept to distribution that meets our client’s social responsibilities.
Vision To shape a better Bowden brand and position ourselves as more than just a printer. To build social procurement solutions that adds value to ourselves, our clients and the broader community.
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Company Values Build Relationships:
Connect Connect withwith prospects, prospects, clients, clients, suppliers suppliers and each other and toeach driveother success to drive success
Ownership:
StepStep up,up, drive it,it,and We collaborate, drive and deliver deliver it. We communicate, we’re accountable. do what collaborate,and communicate, and we’reWe we say we’ll do. We do what we say we’ll do. accountable.
Wow Every Customer:
Put Put thethe client atatthe everythingwe we do. client thecentre centre of everything Surpass expectations, every time. do. Surpass expectations, every time.
Deliver on our commitments:
We We focus on key priorities and and ensure we deliver focus on key priorities ensure we with quality on time…every deliver with quality time. on time…every time.
Embrace Change:
Learn new things and Develop Learn new things andmaster masternew new skills. newDevelop qualitiesnew likequalities flexibility, likeoptimism, flexibility,courage, and persistence. If we’re and not persistence. continuously changing, optimism, courage, evolving, and — we’re falling behind. If we’re notimproving continuously changing, evolving, and improving—we’re falling behind.
Never turn down a reason to celebrate. We get a lot done and should have fun along the way.
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Company Overview With origins dating back to 1935, Bowden Print Group is one of South Australia’s leading print and marketing solution providers. We are incredibly proud of our heritage and our ability to remain at the forefront of our industry by having a relevant, contemporary vision. Eighty-six years on, we continue the same enthusiastic vision for the future as its founder, Frederick Bowden. Bowden Print Group is a modern operation that embraces the latest technologies and innovations, but at the same time, never losing sight of the family values that formed the foundation of the company. “Team Bowden” all share an unshakeable belief in continuous improvement and evolving the business to meet and exceed its clients’ needs. Every one of our 27+ staff plays an integral part in our client relationships’ success, working together to ensure the best possible client experience …. friendly, efficient, reliable and professional. Our clients and our people notice the difference, and it is this reason that we are passionate about what we do and how well we do it. We value the relationships we have with our clients. Our desire to truly understand and know what is important to them, to make their lives easier and our ability to play a meaningful role in growing and sustaining their business is at the core of our success. Many of our clients are ‘best of breed’ world-class, industry leaders. They are organisations that are led by community and business leaders that make Australia such a great place. And of course, we count amongst our loyal clients the family businesses, that like ours, had small beginnings that grew, and we continue to grow with them. While our clients’ come from various industries, they share similar business objectives of reduced operating expenses, reduced time to market, increased market share and ultimately increased profitability. We help our clients meet these objectives in a volatile marketplace by providing cost-effective, value-added solutions. At Bowden Print Group, whatever your requirements, we work with you to develop the best solution.
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The Bowden Print Groups’ Commitment to Business Excellence and Corporate Social Responsibility ISO QMS 9001:2015 The Bowden Print Group is QMS 9001:2015 Certified. This enables us to provide a quality product consistently and a framework for continuous improvement. ISO EMS 14001:2015 The Bowden Print Group is EMS 14001:2015 Certified. This enables us to manage our business sustainably and to develop environmentally-conscious products with our clients. UN Global Compact The Bowden Print Group is a member of the Global Compact, and we embrace the principles of the United Nations. The UN Global Compact is a strategic policy initiative for businesses to align their operations and strategies with ten universally accepted principles in human rights, labour, environment and anti-corruption. Grass Roots Print The Bowden Print Group works with sporting clubs to provide services that help them grow and give back to the community, thus providing an opportunity for children to participate in sport.
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Industry Associations & Memberships Printing Industries Association of Australia The Bowden Print Group has been a continuous member of the Printing Industries Association of Australia since 1935. Our industry body membership ensures we have access to the latest trends and information and provides advice and support across our organisation.
AGDA – Australian Graphic Designers Association
Print On Demand Institute
Family Business Australia
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Services Overview Bowden Print Groups’ range of services is diverse, from business stationery to tailored print solutions through to integrated marketing campaigns, we do it all!
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Creative: Graphic Design, Publications and Packaging
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Print: Offset, Digital and Print Display
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Data Services: DM2, XM2 and Geotarget
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Print Display: Outdoor Signage
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Marketing Services: Mass, One to Many, One to One, Integrated Cross-Media Solutions
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E-Services: eBooks and Interactive Forms
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Media Services: Microsites, CD & DVD reproduction and USBs
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Print Logic: Procurement Management: Warehousing, Kitting, Fulfilment, Mailing, Distribution
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On-Line Ordering: Create, view, proof, submit …. all on-line!
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Services Detailed CREATIVE SERVICES The creative aspect of all communication is critical to the success of the project. Our team has the skills, experience and technology to take your idea and bring it to life. •
Graphic Design – including digital design
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Publication – design and layout
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Packaging – point of sale, signage and outdoor
PRINT SOLUTIONS When it comes to getting your message into your clients’ hands, print remains the most effective and flexible communication method. Bowden’s have been printing for over 85 years, so we understand the business, and we can provide the full range of print services, including: •
Offset Print – Single colour to Full colour, highest quality, flexible solution ideal for medium to high volume print requirements including business stationery, presentation folders, magazines, newsletters, posters and brochures to name just a few!
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Digital Print – is all about printing what you need, when you need it, just in time! Print on Demand (PoD) enables you to print any run length economically….. 1, 10, 100 or 1000’s quickly and in super high quality, B&W or Full Colour. Combine your database with our digital print capability, and we can print individual personalised pieces that get your audience’s attention.
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Print Display – Capture attention anywhere, anytime and promote your product, service, event or brand with full-colour indoor and outdoor point of sale and wide format solutions from the Bowden Print Group. Utilising the latest in wide-format print technology, we can print anything from indoor & outdoor banners, corflute’s, Window Graphics, acrylic signage and metal signage.
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DM2: DATA-DRIVEN SERVICES •
Many cross-media campaigns originate with a personalised, Variable Data Print (VDP) component. VDP is simply producing printed pieces with different text, images, personalised images and graphics, tailored to each recipient. Preferably, in a cross-media campaign, the print piece is linked to other media, such as web and mobile.
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Whether it be short or long run printing, black and white printing, statements, letters or flysheet printing for direct mail, or full colour rich graphical variable data printing, the Bowden Print Group has the solution for you.
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The Bowden Print Group has done some amazing Variable Data Printing campaigns. Our software and equipment is state of the art, resulting in a beautiful and effective end-product. We do all the fulfilment, resulting in our pricing being very competitive.
XM2: CROSS-MEDIA •
We understand more than ever before that you are keen to see real results for your marketing efforts, and first impressions count. The Bowden XM2 solution utilises impactful and creative print coupled with our PURL technology creating highly personalised messages specifically tailored to each recipient (text, images, video) and can return higher response results than a regular printed campaign.
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The Bowden XM2 solution is a proven, effective and measurable way to talk to your customer about things that are of interest to them personally. With detailed summaries on who’s responded to your message or call to action, visited websites, our tracking reports capture additional information to help you tailor your products and services and to enhance your next campaign.
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Bowden’s XM2 solution enables you to accurately reach customers personally with information on your products and services, tailored to your customer’s personality.
GEOTARGET: MAPPING BUSINESS INTELLIGENCE •
The technological growth of digital printing and digital solutions has brought advancements, more options and exciting new features. We have recognised this continual change and have expanded our resources, knowledge and digital capabilities to support our clients’ focus on strategy and outcomes that create tangible returns and provide positive cost benefits.
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GEOTARGET: MAPPING BUSINESS INTELLIGENCE - CONTINUED •
One of our digital solutions highlights is our data-driven and customised service GeoTarget: Mapping Business Intelligence.
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GeoTarget is the new way of looking at sales and business development within your organisation.
PRINT DISPLAY Capture attention anywhere, anytime and promote your product, service, event or brand with full-colour indoor and outdoor point of sale and wide format solutions from the Bowden Print Group. Utilising the latest in wide-format print technology, we can print anything from indoor and outdoor banners, corflute and metal signage to wallpaper and fine art canvas. Our most popular items include: •
A-Frames
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Vinyl Bumper Stickers
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Car Door Magnets
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Vinyl Stickers
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Corflute Signs
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Roll-up Banners
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Counter Cards with Struts
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X-Banner Display
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Lightbox Poster Film
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Foam Core
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Pull Up Banners
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Composite Metal
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Vinyl Banners
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Vehicle Wraps
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Fence Mesh
All custom printed to your requirements and backed up by our Brand Promise. Do you or your client need that extra marketing impact or have a design you would love to see in a larger print? At the Bowden Print Group, we can print your personalised point of sale or wide format custom prints in full colour, delivered to your door! Our large-format, seven colour latex printer creates bright, vibrant and eye-catching displays. We pride ourselves on being environmental, and our latex print technology is helping us achieve this. Our eco-friendly latex inks provide a more sustainable solution than traditional UV inks while offering the same resistance to all weather types. Corporate branding… a professional look… strong promotional display… all can provide the visual impact to stand out in the crowd. The Bowden Print Group will help you create the best print display solution tailored to your needs.
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MARKETING SOLUTIONS Whether you are considering Mass Marketing, One to Many or One to One Marketing, we can partner with you (and your agency) to make it happen. We can combine any of our service offerings (data management, creative, print, email, web, fulfilment and distribution) to develop unique marketing solutions that meet your marketing objectives, including: •
Mass Marketing – the most traditional marketing medium, which for some businesses still works and is a valuable part of their marketing mix
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One to Many - Direct Marketing is an efficient, accountable and cost-effective way for many businesses to generate leads. Achieving DM success requires a fresh approach to a proven marketing technique
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One to One – is a customer relationship management strategy emphasising personalised interactions with customers. A person’s name throughout a piece is instantly recognisable, making it difficult for the recipient to resist!
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Integrated Cross-Media Marketing – use every marketing medium available and integrate them! For example - One to One DM piece sending them to a Personalised URL (PURL) which triggers a Personalised Email, then creates a Personalised ‘Call to Action’ (e.g. a voucher for redemption in-store). All targeted, measurable and with proven results to increase your ROI
E-Services We live in a digital age, where our content needs to be accessible at any time, from anywhere! •
eBooks - make your publication available on-line, in an easy to read format — ideal for annual reports and statutory documentation
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Electronic Forms – Interactive forms for use in an offline environment
Media Services Delivering your message across multiple media formats is easy with Bowden’s. Our Creative Team can repurpose your message into a range of different deliverable formats including: •
Microsites
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CD & DVD Duplication
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USB Drives
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PRINT LOGIC: PROCUREMENT MANAGEMENT The Bowden Print Group understands the importance of strong procurement processes fully; procurement is the first step in the supply chain. We know the process involves more than just placing a purchase order. We match our production to your procurement needs. It is about taking the time to understand your strategy and working within your procurement management system framework. • • • •
Information Gathering Background Review Print, warehouse, fulfil and distribute Maintenance
Supply Chain Management Our solution will reduce costs, provide higher quality products, faster delivery times, and with our continuous improvement philosophy, we are continually working to improve performance. • • • • •
Plan your finished goods inventory level to meet your on-time deliveries Print and manage inventory to support your forecast and inventory levels Store large inventories Ship goods within 24 hours of order Provide consultation on quality control
Warehouse & Inventory Management The Bowden Print Group have the resources to facilitate the warehousing and management of inventory through to distribution. • • • •
An effective, streamlined process More time to focus on the business’s core strengths Reduction of physical inventory Decreased liability
We also recognise and note the following capabilities that underpin the servicing of our client’s printed material and print management services: • •
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The control of our client’s brand The compliance to standards for the printing of general stationery, brochures, marketing materials ad-hoc and any other form of corporate or operational document: QMS document control, branding, font size and layout Cost savings across design, layout, print, warehouse, fulfilment and distribution Economies of scale Reduced lead times
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LINK On-Line Ordering and File Creation Portal: Create, view, proof, submit, control stock and manage digital assets… all on-line! We have a bespoke on-line ordering solution tailored to suit clients’ needs for an improved workflow to multiple sites. Our on-line solution enables you to maintain your brand integrity and monitor and manage your print requirements. All items can be made available on-line, even items we have not produced. Your regularly printed products are stored electronically in our Web-2-Print system. Your authorised staff can log in via the internet and place orders for products as they’re needed. Design format, paper stocks, colours, prices etc. are all programmed into the system and won’t change so your brand integrity is assured, and rogue print ordering is eliminated. Additionally, your management has access to full reporting making it completely transparent and manageable. Our ordering process can be either via your dedicated Bowden Print Group Account Manager or via your personalised on-line portal. Your ordering method does not affect your required timelines. We adjust all order dates to those specified. We also consider transit times and advise if this needs to be factored into your required delivery expectations. We have our internal delivery driver for all local deliveries. Urgent orders despatched within 24 hours will not incur additional delivery fees.
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PROCUREMENT Brand Management The Bowden Print Group understand that your brand is a significant component that differentiates you from your competitors. With this in mind, it’s important to be consistent in the use of your brand and when branding your print. Our print services are calibrated to the FOGRA standard for colour matching. All of our workflows are designed to keep consistent colours across all print options. We know that presenting a consistent brand experience is important. If your brand’s foundation, including your device logo, name and importantly your printed materials, are inconsistent, it may confuse your customers and turn away potential opportunities. Our Online Ordering and Print Portal, LINK, can help make it easier for your procurement and marketing team to maintain consistency. Our ‘LINK’ solution allows you to help your brand consistency and print as needed, whenever it’s convenient for you. The Bowden Print Groups LINK on-line service enables you to protect your brand and expedite the way your orders are printed materials and distribute digital content. You are in control of who orders, designate users, control approvals. You can quickly personalise and order on-line business cards, name tags, flyers and brochures and more. It’s all guaranteed to adhere to your brand standards and guidelines, speeding up the process by eliminating the need for reviews.
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Standard Service Level Agreement – Our Commitment to Client Service QUALITY CERTIFIED - QMS 9001:2015 – NUMBER FS603594 QUALITY POLICY Bowden Printing Pty Ltd is engaged in marketing services, design, typesetting and offset/ letterpress and digital printing and this policy applies to all of our divisions throughout the organisation. The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and services that we supply to them. Our quality system is based on and intended to meet the requirements of ISO 9001 Our quality objectives are to: • •
Use the Quality Management System as a tool in achieving best practice outcomes across the organisation Ensure continuous improvement
To implement this policy, we will focus on our business’s needs with particular reference to consistently meeting our customers’ requirements and our statutory obligations. Our Quality Management System provides mechanisms for detecting system shortfalls and for stimulating process improvements. Bowden Printing Pty Ltd adopts procedures and disciplines to ensure that: • • • • • •
The system is effectively implemented by undertaking relevant skills training and conducting appropriate quality awareness training Responsibilities for quality are established and communicated clearly to all employees The policy and procedures continue to be appropriate as shown by regular reviews to check their effectiveness and ongoing relevance The company regularly reviews the needs and expectations of our customers and initiates continuous improvement activities to meet these expectations Our Suppliers and Subcontractors understand and comply with the relevant parts of our Quality Management System Consideration for best results to assist in Corporate Social Responsibility and financial stability/sustainability are also meet
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ENVIRONMENTALLY CERTIFIED - EMS 14001:2015 – NUMBER 603593 To apply a common environmental management methodology throughout the company, the Bowden Print Group have employed external consultants to assess and approve “Minimum Environmental Requirements”. The requirements enable standardised practices throughout the company, regardless of their activity, the geographical area where they operate, and the applicable legal requirements. Optimal product recycling begins in understanding the overall impact that arises from recycling issues. We evaluate all processes’ ecological effects over the whole life cycle of the product using a ‘cradle to the grave’ methodology and ECO Mapping. These results help the company employees choose and develop alternatives early on that offer the greatest ecological improvement over the product’s whole life cycle. The Bowden Print Group management team considers the Bowden Print Group’s environment-related operations, such as recycling and emissions trading, and the company’s continual improvement in its manufacturing processes to promote to show the greatest possible responsibility and concern for the environment. We are doing our part for the environment by implementing “green” practices that help minimise the overall ecological footprint and contribute to more sustainable livelihoods by decreasing energy needs and increasing water conservation. We are constantly challenged to improve the sustainability of the technologies, processes and materials employed in our operations, and we can show examples of environmental impacts reduced by such initiatives. The recent review of all processes will identify improvements in the use of power and fuels. A packaging review will aim to define the environmental implications of materials and practices in packaging.
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ENVIRONMENTAL POLICY Bowden Print Group recognises that all its activities have a potentially harmful impact on the environment. Bowden Print Group accepts social and moral responsibility for a continual improvement of our impact on the environment beyond current legislation and other requirements we subscribe to. We will make conscious decisions to ensure the environment is a key consideration in all activities undertaken by Bowden Print Group. We will: •
Favour prevention of waste over reuse before recycling and disposal to landfill
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Strive to reduce pollution and minimise the environmental impacts and costs of our operations
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Train and motivate our employees to understand their environmental responsibilities and participate actively in our environmental programmes
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Regularly communicate our environmental performance to our shareholders, employees, customers and other interested parties and maintain an open dialogue with them
WH&S POLICY At Bowden Printing Pty Ltd (“the Company”), the Health, Safety and Welfare of all employees, contractors, while carrying out work for the company, and visitors are of equal importance to all other business activities. All employees agree to work together to ensure a safe workplace. We have a duty to “ensure health and safety” which requires a person to eliminate risks to health and safety, so far as reasonably practicable, or if not reasonably practicable, to minimise risks so far as reasonably practicable, to the extent which a person has the capacity to influence and control the matter, or would have that capacity but for an agreement or arrangement purporting to limit that or remove that capacity. To meet this policy’s objectives, we are committed to regular discussions with employees to ensure that health and safety issues are regularly reviewed. Health and safety are most effective when a joint owner, manager and employee approach identifies and solves problems. We are committed to continuously improving WH&S by addressing hazards and reviewing outcomes.
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EMPLOYER, MANAGER AND SUPERVISORS RESPONSIBILITIES The Responsibility of the Company is to establish and maintain a safe system of work by: •
Provide a safe working environment, plant and equipment
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Ensure the workplace is safe and without risks to health
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Ensure the safe use, handling, storage and transport of plant, goods and substances
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Provide employees with information, instruction, training and supervision in an appropriate language
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Monitor Employee’s Health and Safety at work and the conditions in the workplace
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Provide protective clothing, protective eye, ear and headwear as appropriate
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Display warnings in a prominent position as required
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Employ competent staff and engaging independent contractors who will carry out their work safely
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Provide a suitable Work Health & Safety Induction Programme to new employees, employees taking up new tasks or duties, and contractors in the workplace
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Day to day management of Health and Safety issues
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Ensuring new employees receive information, training and supervision
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Ensuring employees receive training before commencing new tasks or when using new equipment
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Supervising employees to ensure their health and safety are maintained
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Acquaint contractors and visitors with the Work Health & Safety Policy of the Company as appropriate
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Their responsibilities under the Act and Regulations are met
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EMPLOYEES RESPONSIBILITIES The employee’s responsibility is to: •
Follow all reasonable instructions on all matters including Work, Health, Safety and Welfare and to use safety and protective equipment provided by the company
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Carry out their duties in a safe manner; ensure personal health and safety and that of fellow employees, contractors and visitors
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Ensure their health and safety, and that of others, by not working under the influence of alcohol and other drugs
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Report to management any matters that may cause injury or illness in the workplace or at a worksite
Visitors and contractors must ensure: •
Not put themselves or any of our employees at risk
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Abide by our safety policy and rules
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Not enter restricted areas without permission
POLICY REVIEW The company undertakes to review this policy as required to meet the needs of the Work Health & Safety Act (SA) 2012 as amended from time-to-time.
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RISK MANAGEMENT CONTROLS The Bowden Print Group is committed to protecting its information assets and recognises that it has a fundamental responsibility to safeguard information from unauthorised or accidental modification, loss or release. The Bowden Print Group is dedicated to creating and maintaining an environment where: •
Information will be protected against any unauthorised access
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Confidentiality of information will be assured
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The integrity of information will be maintained
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Availability of information for business processes will be maintained
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Legislative and regulatory requirements will be met
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Business continuity plans will be continually developed, maintained and tested
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Information security training will be available for all employees
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All information security risks and incidents are managed
The ultimate responsibility for information security rests with the Chief Executive Officer. The Bowden Print Group staff, contractors, consultants and third-party users who have access to the Bowden Print Group’s information must comply with this policy. The Bowden Print Group seeks to take and manage risk in ways that will generate and protect shareholder and key stakeholders’ value. Management has developed a risk identification, analysis and mitigation process involving an annual review of the company’s risk profile and risk management activities. As part of this review, the company’s internal compliance and control system is also reviewed based on a methodology for evaluating internal controls’ effectiveness using our QMS and EMS Certification Compliance Structure. The risk profile is analysed in the context of the company’s strategic objectives and operational activities, covering all material risks of a financial and non-financial focus. The process produces a risk report that identifies key business risks and determines responsibility for the risk mitigation activities for each of these risks. The process is designed to ensure internal operating and external risks are identified, assessed, addressed and monitored to minimise risk in achieving The Bowden Print Group’s business objectives. Continual improvement methodologies create an environment of continual review.
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OUR DISASTER RECOVERY PLAN ADDRESSES FIVE (5) KEY OBJECTIVES: •
Minimise Disruption: maintain as near-normal service as is possible
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Management Information Systems: provide access to MIS information as quickly as possible following an incident while other arrangements are made
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Finance System: provide access to financial data
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General Administration: recover data and provide access to data etc. to enable the administrative functions to run as near normal as possible
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Service to Clients: to ensure that services to clients are resumed with a minimal delay so that disruption to the client’s requirements is kept to an absolute minimum
INFORMATION SECURITY MANAGEMENT SYSTEM POLICY Information and Information Systems are critical to the efficient operation of the Bowden Print Group. So we must strategically and tactically direct operations to create, process, transmit, and store information, ensuring its protection at all times. This policy aims to ensure that the Bowden Print Group creates and manages all information assets, including clients, supplier and staff (personal and health) information. Keeping these assets secure is vital to our operations and our reputation. We must also recognise that information resides in other than electronic forms which also require protection. Information security is not just something we do; it is organisational culture and deeply embedded in the Bowden Print Group’s business. This policy describes how the Bowden Print Group will establish, implement, maintain and continually improve its Information Security Management System (ISMS) to ensure the confidentiality, integrity and availability of its digital information and systems. Our ISMS policy is built on the ISO/EIC 27000 Information Security Management Systems standard. This policy describes how the Bowden Print Group will design and manage a system for governing our digital information security, including detailed responsibilities. It does not, however, exhaustively list the documents that comprise the ISMS. All policies, standards, procedures and controls apply to staff employed by the Bowden Print Group including full time, part-time, casual staff, consultants, contractors and vendors based at 26 Hindmarsh Avenue Welland SA 5007 and, where appropriate, govern the use of all information assets including, but not limited to, buildings, computer processing facilities, computers, computer media, telephony (including mobile devices and fax) and paperwork.
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DEFINITIONS Control - a measure that mitigates risk. Includes any process, policy, device, practice, or other action that mitigates risk Data - the representation of facts, concepts or instructions in a formalised (consistent and agreed) manner suitable for communication, interpretation or processing by human or automatic means Digital information - any piece or collection of data owned by, licensed or entrusted to the Bowden Print Group that is processed, analysed, interpreted, classified or communicated to serve a useful purpose, present fact/s or represent knowledge in any digital medium or form, for the Bowden Print Group. It may be at rest or in transit within the digital information systems used by the Bowden Print Group or communicated to an external party Digital information systems – The Bowden Print Group software, hardware (including servers) and networks used to store, transport, manage and access digital information Independent review - an assurance review of the ISMS performed by a third party, independent of the Bowden Print Group management Information Security Management System (ISMS) - a framework of policies, guidelines and procedures for managing the risks related to digital information and systems
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RESPONSIBILITY All staff are responsible for: •
Supporting the successful functioning of the ISMS through familiarisation with and adherence to the ISMS, including all policies, procedures, guidelines and other supporting documentation comprising the ISMS
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Participating in applicable information security training and awareness programmes; and
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Supporting ISMS audit processes. The Management Team is responsible for
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Providing information security advice
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Managing and operating the ISMS, including monitoring and reviewing information security incidents and identifying vulnerabilities
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Reporting significant incidents to the management team and providing recommendations for resolution
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Ensuring independent reviews of the ISMS are conducted; and
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Implementing improvements to the ISMS
The CEO is responsible for: •
Implementing information security controls
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Allocating resources for ISMS implementation and maintenance; and
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Coordinating the independent review of the ISMS
Members of the Management Team must: •
Ensure that information security policies and objectives are compatible with the Bowden Print Group’s strategic direction
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Ensure the integration of ISMS requirements into Bowden Print Group processes
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Ensure that the organisation provides appropriate resources to maintain the ISMS
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Communicate the importance of effective information security management
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Direct and support Bowden Print Group staff to contribute to the effectiveness of the ISMS
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Ensure that the ISMS achieves its intended outcomes; and
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Promote the continual improvement of the ISMS
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METHOD The Bowden Print Group must establish, implement, maintain and continually improve an ISMS that fulfils the requirements ISO27001: •
Consider the Bowden Print Group’s purpose and the scope of its operations
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Consider the internal and external issues and parties relevant to the Bowden Print Group’s purpose and the scope of its operations
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Be based on ongoing, comprehensive, and consistently applied risk assessment and treatment of the Bowden Print Group’s information security environment
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Consider at a minimum those controls laid out in the standard, including the establishment of an information security policy
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Incorporate relevant objectives identified in risk assessments and organisational strategies
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Be supported by the necessary resources
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Be consistently communicated internally and externally
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Be documented appropriately at every stage of establishment, implementation, maintenance and improvement; and
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Be monitored and reviewed internally at the necessary levels of the organisation at the required intervals
RISK ASSESSMENT AND TREATMENT The ISMS must be based on a comprehensive assessment of risk relating to the Bowden Print Group’s digital information and digital information systems, focusing on those risks and opportunities that must be addressed to: •
Ensure the ISMS can achieve its intended outcomes
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Prevent or reduce undesired effects; and
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Achieve continual improvement of the operation of the ISMS
This risk assessment and treatment will be in line with the Bowden Print Group’s Managing Risk Framework
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INFORMATION SECURITY OBJECTIVES In addition to the minimum controls mandated by the standard, the Bowden Print Group must establish measurable digital information security objectives that: •
Are consistent with relevant internal and external information security policies, procedures and guidelines, as nominated by the Chief Executive Officer
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Take into account digital information security requirements, and results from risk assessments and treatment plans; and
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Are documented, communicated and current
These objectives must be defined in the appropriate Bowden Print Group policy, process or guidelines, including: •
What will be done
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What resources will be required
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Who will be responsible
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When it is completed; and
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How the results will be evaluated
RESOURCING, DOCUMENTATION AND COMMUNICATION The Bowden Print Group must ensure that the ISMS is appropriately resourced. This includes ensuring that staff undertaking duties about the ISMS are appropriately trained and experienced. The ISMS must be documented and applied in line with the Bowden Print Group’s legislative responsibilities and internal policies, including the: •
Privacy Policy; and
•
Records Management Policy
The Bowden Print Group must develop and document a methodology for communication of the ISMS that considers the full range of parties which will require access to its information.
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MONITORING AND REVIEW Monitoring and review are fundamental to the effectiveness of the ISMS, which shall be evaluated and documented through: •
Ongoing adaptation as new risks are identified
•
Management review of the ISMS at planned intervals; and
•
Independent review of the ISMS when external auditing and recertification processes are in place
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Corporate Social Responsibility: Blue is the New Green – B-Sustainable Initiative VISION The Bowden Print Group’s B-sustainable Initiative of Corporate Social Responsibility (CSR) is our long-term approach to balancing our business priorities with our social, economic, environmental and industry responsibilities. It shapes the values that underpin our company’s Mission, Vision and Values. We seek to lead by example, to improve continuously, with the belief that a sustainable world needs sustainable businesses. The Bowden Print Groups B-Sustainable initiative provides a CSR Framework based on shared values, Risk Management, Culture, Community Engagement and a Life Cycle Perspective from our everyday activities. CSR VISION & STRATEGY We believe that for the Bowden Print Group to earn stakeholders’ trust as a responsible, sustainable and ethical corporate entity, we must become a ‘healthy business’ in the local and national market ecosystem and assume a proactive role in making this system healthier with our products and services. In addition, we need to take care of our communities, help those in need become self-reliant, communicate and interact with a variety of stakeholders throughout this process, and form a trust-based relationship with them. Through product and solution research and development, through to sales, procurement, production and delivery, the Bowden Print Group strives to improve our CSR execution while strengthening our efforts to partner with clients and key stakeholders.
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PRINCIPLES The Bowden Print Group pursues sustainability management balanced with society, the environment, and the economy. Our ultimate goal of sustainability management principles is to reflect our stakeholders’ different voices in our management activities and generate differentiated value for them, which will serve as a firm foundation for our company’s sustainable growth. Our principles help ensure that our business mission, vision and values are put into practice in our day-to-day business.
CODE OF ETHICS: GLOBAL COMPACT UNITED NATIONS (UN) GLOBAL COMPACT In July 2009, the Bowden Print Group became the first Australian company in the printing industry to join the UN Global Compact. As a leading South Australian company with social responsibilities, we have announced our will to actively participate in solving global societal problems such as labour, human rights, environment, and anti-corruption. UN Global Compact’s ten principles can be categorised into human rights, labour, environment, and anti-corruption. The main point is to protect international human rights and make efforts not to violate those rights, uphold freedom of association, guarantee the right to collective bargaining, and abolish all forms of forced labour, child labour, and labour discriminations. It also contains responsibilities to prevent various environmental problems, develop green technology, and abolish all forms of corrupt activities such as extortion and bribery. The Bowden Print Group, which has already been carrying out various programs in human rights, labour, and the environment, has taken this opportunity to join the UN Global Compact to internalise corporate responsibilities in conducting business operations. We’ve been implementing programs to organise internal procedures, establish a CSR Risk Management System, create a corporate-wide CSR focus, create an agenda for CSR related tasks, and aim to encourage employees to donate and participate in volunteer works.
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GOALS The B-Initiative will contribute to sustainable growth by implementing structured commitments, objectives and targets on a mid to long-term basis. •
To create a business model that will define change
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To provide sustainability to the market ecosystem guided by the International Standard Organisation’s ISO 26000
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To evolve ISO 26000 to a certifiable management system
These goals will help strategically manage the alignment of cause-and-effect relationships of the market ecosystem and influence our CSR drivers, values, and behaviour. This alignment, combined with the B-Sustainable Initiative reporting, can enable us to implement broader differences and leadership strategies.
GRASS ROOTS PRINT The Bowden Print Group works with sporting clubs to provide services that help them grow and give back to the community, thus providing an opportunity for children to participate in sport. The Bowden Print Group recognises the importance of supporting grassroots sports and aims to help them ensure they have the greatest opportunity to succeed both on and off the field. It is this success that allows our children of the future to play in encouraging and competitive environments. We provide access for sporting clubs to free print-based material, marketing products and fundraising ideas for their clubs. Here are just some of how we are involved in giving back to the sport. •
Printed Products
•
Digital Platforms
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MISSION STATEMENT The Mission of Grass Roots Print is to partner with community-based sporting clubs and provide print-based services creating easy and affordable ways to promote themselves and grow.
VISION To focus on social responsibility and be the company that best understands grassroots sports’ importance within the community.
VALUES •
We are passionate about the Bowden Print Group supporting grassroots sports and making a significant contribution to our community
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We dedicate ourselves to providing quality services and solutions to achieve our Mission
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We partner with sporting based organisations to foster open and collaborative relationships
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We ensure to uphold ethically, socially and culturally responsibilities
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We believe that our services can reward and produce results
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We act responsibly and strive for continuous improvement in everything we do
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We commit to being innovative and dedicated to excellence
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Benson Radiology, supplying a South Australian household name with medical like precision Benson Radiology operates 23 clinics across South Australia and enjoys a well-deserved reputation as a medical imaging leader and can boast being one of the nation’s largest private diagnostic practices. As Benson Radiology has grown, Bowden Print Group has provided efficient management of its extensive printed material range.
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Case Study 1 – Benson Radiology CHALLENGE: Benson Radiology required an efficient ordering solution that aimed to: •
Reduce administrative cost and time in placing orders
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Eliminate errors when ordering
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Develop a user-friendly IT program application
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Distribute orders to each clinic
SOLUTION: The Bowden Print Group, together with Benson Radiology, developed a personalised, efficient ordering solution to meet these needs while also keeping Benson Radiology’s brand integrity. The main benefits to Benson Radiology included greater efficiency in placing orders for printed material while reducing the room for errors. Existing Excel spreadsheets were replaced with an easy-to-use on-line ordering program. A unique feature of the ordering programme includes the branding of Benson Radiology on their personalised, secure website exemplified within electronic folders containing colour visual images of the item being ordered by the user. Additionally, the system also allowed Benson Radiology to confidently print and warehouse larger stock quantities to keep costs of production down. The results of the solution included: •
Easy user-friendly IT ordering application
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The ability of each clinic to place individual orders
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Benson Radiology brand integrity remains
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Reduction in administrative time when staff placing orders
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Cost savings through bulk printing
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Warehousing of material which allowed for better usage of site storage for client
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The ability for Head Office to manage orders emanating from clinics through an innovative on-line program
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Direct distribution to individual clinics
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Quick turnaround time
OUTCOME: In summary, eliminating the time on individual quoting per print job ensures the quick turnaround time of fulfilment to distribution, saving time and costs for both businesses. Through innovative technology and the on-line process, significant business to business efficiencies has been gained.
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City - Bay Fun Run – and the team that keeps it running! In November 1973, Mr Bob Clarke established the first City-Bay Fun Run in Adelaide along with a volunteer committee. Back then only 1,600 enthusiastic runners took on the 11.5 km run. Fast forward to 2019, with over 26,000 participants taking part in this fantastic annual community event.
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Case Study 2 – City - Bay Organisation CHALLENGE: To provide a full print solution covering a range of information that needed to be conveyed to the City - Bay participants before and on the day of the event. Liaising with key staff including the Race Director, Event Coordinator, Expo Manager and Administration Manager to work through a timeline to get print collateral required delivered on time. This included working with the Corporation of the City of Adelaide and the City of Holdfast Bay Councils for signage approval, installation, and printing the 28-page registration booklets for the 26,000 participants. SOLUTION: Utilising the Bowden Print Group’s Print and Print Display services, all the City-Bay Fun Run’s needs were easily achievable. The Bowden Print Group worked on the following print collateral with the Managers during the two months before the event: •
Bow Banners
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Flags
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Corflute Signs
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Labels
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Finish Line Sash
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Magnets
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Registration Booklets
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•
Road Closure Mail-out
Arch material signage for start and finish lines of all events
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Vinyl Banners (Hemmed and Eyeleted)
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Race Maps
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Fence mesh (Hemmed and Eyeleted)
OUTCOME: All signage and print material was delivered on time and the successful completion of the 2019 Westpac City-Bay Fun Run by over 26,000 runners, walkers and dogs! PROCESS: Print Display is a new addition to the suite of services that the Bowden Print Group offer. With the addition of specific equipment to produce outdoor signage, Bowden’s team has the skillset to produce all types of outdoor signage. The Bowden Print Groups’ Print Display service utilises an Eco-Friendly HP Latex 360 7 colour printer. Items like corflute signs, outdoor vinyl banners, banner fence mesh and flags can be printed quickly, efficiently and with very short lead times.
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Ready to give yourself the advantage? The Bowden Print Group 26 Hindmarsh Avenue, Welland SA 5007 P: 1800 818 233 F: 1800 818 622 W: www.bowdengroup.com.au
Contact: Damien Burchell Chief Executive Officer M: 0414 476 148 E: damien@bowdengroup.com.au
Ramona Reynolds-Smith Community Relationships Manager M: 0404 626 684 E: ramona@bowdengroup.com.au
Patrick Buying Account Manager M: 0414 476 128 E: patrick@bowdengroup.com.au
Sam Bowden Account Manager M: 0414 476 239 E: sam@bowdengroup.com.au
Andy Edwards Account Manager M: 0400 000 000 E: andy@bowdengroup.com.au
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blue is the new green... ...a B-Sustainable Initiative www.blueisthenewgreen.com.au
56T. 1800 818 233
Bowden Print Group A. 26 Hindmarsh Ave. Welland SA 5007
F. 1800 818 622 W. bowdengroup.com.au