ARMCHAIR ADVOCATES: CONSULTATION PORTUNITIES FOR OLDER PEOPLE YEAR 2 2013
What is Armchair Advocates? The Armchair Advocates programme is designed to support and encourage Black and minority ethnic people over 50 to develop the skills and confidence to get more involved in the decisions that affect them. Run by brap, Armchair Advocates provides training on online communication, how to voice opinions, social media, and a range of other skills. We’re also working with older people to increase their involvement in consultations where and how they want. As part of this programme, we’ve put together this guide which shows: the nature of current consultation and engagement opportunities e.g. on line, questionnaire meeting etc. how to contact organisations that are implementing their duty to enable public involvement through feedback or complaints channels
Use this guide to streamline the search for;
how, where and who to contact to share your views find links to organisations websites find telephone numbers identify named persons / positions in organisations contact an organisation for a one-off engagement or to join a public forum
About brap brap is a think fair tank, inspiring and leading change to make public, private and voluntary sector organisations fit for the needs of a more diverse society. brap offers tailored, progressive and common sense approaches to equalities training, consultancy and community engagement issues. For more information, visit us here: www.brap.org.uk.
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NAME OF CONSULTATION
NHS FOUNDATION TRUST
LAY ASSESSORS
AREA OF FOCUS
BEGINS
Health: ambulance service
Environment: street works taking place in Birmingham
Care and Support For Adults
SEARCH TEAM
Care and Support For Children, Health
TYPE OF FEEDBACK WANTED
ENDS
1 Jan 2009
Ongoing
free seminars focus groups surveys standing or vote for election
REFERENCE GROUP FOR ADULTS WITH
Care and Support For Children, Health Health
WHO TO CONTACT
Area: Birmingham – city wide
Tel: 01384 246 411 (ask for the ‘Membership and Governor Support Office’) e-mail: foundationtrust@wmas.nhs.uk website: www.birminghambeinvolved.org.uk/hostpage.asp x?ID=148
complete regular performance monitoring forms look at situations from the standpoint of a member of the public and form a common sense view
Area: If interested in becoming a lay assessor tel: 0121 Birmingham - city wide 675 0273 Who: Volunteers from all parts www.birmingham.gov.uk/layassessorscare of the Community
open meetings three times a year
Area: Birmingham - city wide Who: Anybody using community care services or interested in community care services
Care and Support For Adults
DIRECT PAYMENTS USER FORUM
OTHER DETAILS
Area: Birmingham - city wide Who: Anyone who receives a Direct Payment from Birmingham City Council to arrange their own support services
1 Jan 2009
Ongoing
1 Jan 2009
Ongoing bi-monthly meetings
open forum
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Area: Birmingham – city wide
Tel: 0800 953 1002 or 0121 303 4044 For more information about community support services go to:
http://www.mycareinbirmingham.org.uk http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110 Tel: 0800 953 1002 or 0121 303 4044 http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110
0121 303 3316 or email: MyCareInBirmingham.Enquiries@birmingham.go
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED
PHYSICAL DISABILITY AND SENSORY IMPAIRMENT FORUM
TALK TO US - WE'RE MAKING IT PERSONAL
FORUM FOR PEOPLE WHO ARE DEAF OR WHO HAVE A HEARING IMPAIRMENT
Birmingham Staffordshire Hoard Gallery
OTHER DETAILS Who: Disabilities - adults with physical or sensory, service users. Volunteering opportunities
our service user or carer forums public meetings and consultations surveys, by post or using online questionnaires telephone surveys working as a volunteer at one of the events around the city
Adult social care services
Care & Support For Adults
Consultation with teachers, families and a representative range of
1 Jun 2009
Sept 12
forum meets every three months to give views and feedback about using Adults and Ongoing Communities services, and make suggestions and take an active part in improving services
To summer 14
Feedback will include focus groups and facilitated consultation meetings, meetings of the museum advisory groups, visitor
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Area: Birmingham – city wide Who: service user, a carer or someone who is planning on using our services
Area: Birmingham – city wide Who: adults who are deaf or have a hearing impairment
WHO TO CONTACT v.uk http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110
Customer Care and Citizen Involvement Team Email: talktous@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=110
Shameela Chucha Tel: 0121 464 7467 e-mail: shameela.chucha@birmingham.gov.uk website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=119 Bid Services (Birmingham Institute for the Deaf)
http://www.birminghambeinvolved.org.uk/host page.aspx?ID=110 Richard Statham Tel: 0121 303 2782 E-mail: richard.statham@birminghammuseums.org.uk
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
TYPE OF FEEDBACK WANTED
ENDS
Birmingham audiences
NHS – HEART OF ENGLAND – GET INVOLVED
NHS - THE ROYAL ORTHOPAEDIC HOSPITAL – GET INVOLVED
Health services
Health services
PATIENT ADVICE AND Health – LIAISON SERVICE services (PALS)
NHS FOUNDATION TRUSTS
Health – services
OTHER DETAILS
WHO TO CONTACT
questionnaires and surveys
Volunteering Tel: (0121) 424 5640 volunteer take part in a user group get in touch become a member get some experience get to know your governor
Membership Tel: 0121 424 1218 Email: sandra.white@heartofengland.nhs.uk Website: http://www.heartofengland.nhs.uk/templates/Pag e2____7788.aspx
volunteer become a member
Tel: 0121 685 4000 E-mail: roh-tr.Webmaster@nhs.net address: Bristol Road South, Northfield, Birmingham B31 2AP website: http://www.roh.nhs.uk/get-involved
report complaints
- Phone your local clinic, GP surgery, health centre or hospital and ask for details of the PALS - Phone NHS Direct on 0845 46 47 - Try the Office Directory on the PALS website
Members will be able to: elect representatives to the Board of Governors; stand for election to the Board of Governors; put themselves forward for appointment as Chair of the Trust or non-executive directors on the Board of
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Depends local area, hospital Who: local residents, carers and staff
Website: http://www.dh.gov.uk/en/Publicationsandstatistic s/Publications/PublicationsPolicyAndGuidance/D H_4087726
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED
OTHER DETAILS
WHO TO CONTACT
Directors; through the Board of Governors, receive information about the NHS Foundation Trust and be consulted on plans for future development of the Trust and its services spend a few minutes answering a survey attend an occasional meeting on an issue that interests you get involved in an online group become an authorized representative who visits services to see how they are run
LOCAL INVOLVEMENT NETWORKS (LINKS)
BIRMINGHAM UNIVERSITY Health – HOSPITALS -PATIENT services AND CARER COUNCIL
POLICE CUSTODY VISITORS
Justice – Prison
Depends local area, hospital Find you’re your nearby Link: http://www.nhs.uk/ServiceDirectories/Pages/Serv iceSearchAdditional.aspx?ServiceType=LocalInv olvementNetworks
Carol Rawlings or Lorrain Bateman Website page about PALS, Foundation Trust and Links http://www.nhs.uk/NHSEngland/thenhs/about/Pa ges/getinvolved.aspx Tel: 0121 371 3974 Email: Carol.Rawlings@uhb.nhs.uk Email: Lorraine.Bateman@uhb.nhs.uk Website: www.uhb.nhs.uk/patient-and-carercouncils.htm
the councils meet either monthly or every two months attend the relevant council meeting as often as you can and join in the discussions pairs of trained custody visitors make random unannounced visits to custody units in their area
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Custody visitors should be good listeners, nonjudgemental and capable of making
Paul Norton Tel: 0121 626 5685 Email: p.norton@west-midlands.police.uk
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED
OTHER DETAILS
unbiased observations after attending a one day initial training event you will be required to conduct a set of visits in your duty week every six weeks. Visits will last approximately two hours
BIRMINGHAM DISABILITY NETWORK (BDN)
Website: www.birminghambeinvolved.org.uk/hostpage.asp x?ID=149
Birmingham Disability Network C/O BDRC Bierton Road Yardley Birmingham B25 8PQ
forums consultations share information
Equality & Disabilities
WHO TO CONTACT
Tel: 0121 789 7365 www.birminghamdisability.org.uk/
Friends of Aston Hall and Park
RESIDENT INVOLVEMENT
Consultation with local residents and organisations about planned events/engage ment with Hall and Park
Housing
July 2011
Ongoing
Regular (monthly/6 weekly) meetings of residents/ representatives of local organisations, engagement with our work conference/event/ roadshow Block champions Constituency tenant group Consultation register District sheltered housing liaison board Email exchange Equality and diversity
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Rosie Barker Email: Rosie.Barker@birminghammuseums.org.uk
Who: as tenant, leaseholder or resident
Email: residentinvolvement@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=162
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
TYPE OF FEEDBACK WANTED
ENDS
BIRMINGHAM MUSEUM AND ART GALLERY COMMUNITY ACTION PANEL
LOCAL ACCESS FORUM (LAF)
Leisure, Arts, Culture & Tourism
Environment & transport
1 Dec 2010
Ongoing
OTHER DETAILS
WHO TO CONTACT
service improvement Group Estate walkabouts Focus groups Housing liaison board meetings Internet survey Leaseholder groups Letterbox editorial board Mystery shopping Postal survey Repairs satisfaction survey Resident associations Telephone conferencing Telephone survey Tenant inspectors Tenant management organisation
Consultative forum of 15 20 diverse local people which meets once a month at Birmingham Museum and Art Gallery The group are consulted on different areas of the Museum and Art Gallery services.
Anna Tel: 0121 303 9415 Email: oliver.buckley@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa ge.aspx?ID=177
Meetings of the City of Birmingham Local Access Forum, of which members of the public are welcome to attend, take place regularly in
Mahoof Malik Tel: 0121 464 6846 Email: PublicRightOfWay@birmingham.gov.uk Website: http://www.birminghambeinvolved.org.uk/hostpa
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED
OTHER DETAILS
the Council House, Victoria Square
NHS -BIRMINGHAM AND SOLIHULL MENTAL HEALTH TRUST
BIRMINGHAM CARERS ASSOCIATION
Health – Services
Membership: Help shape the future direction of our trust through consultation and other ways of feeding back your views receiving regular copies of our Trust Talk magazine representing Members on working groups Elect existing members to become governors Learn about volunteering and job opportunities within our trust Be invited to attend member events and annual meetings Enjoy exclusive access to a Members only area of the trust website containing the latest information and resources for members
Health – Social Services
As a member of BCA you will receive the following: Newsletters and information about events Invitations to Carers Forums where you can speak to the top people in Social Services and the
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WHO TO CONTACT ge.aspx?ID=183
Tel: 0121 301 0000 (Switchboard) e-mail: mailto:comms.team@bsmhft.nhs.uk Website: http://www.bsmhft.nhs.uk/about-us/getinvolved/
Who: A carer is someone who looks after a partner, a parent, a child, a relative, a friend or a neighbour and who does not get paid for caring.
Tel: 0121 675 8176 Email: bhamcarers@gmail.com Address: 4th Floor, Louisa Ryland House, 44 Newhall Street, Birmingham B3 3PL Website: www.b-c-a.org.uk
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED NHS and influence future service plans An AGM where you can have your say about BCA and vote in Executive Committee Elections Have access to people who can get your concerns raised and sorted
CENTRO – TRANSFORMING PUBLIC TRANSPORT
DISTRICT SHELTERED HOUSING LIAISON BOARDS (SHLBS)
1 Jan 2009
ongoing
The SHLBs meet to discuss and debate policies and procedures relating to the service.
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WHO TO CONTACT
They look after someone who has a long term illness, a disability, a mental health problem, a learning disability or is frail due to old age. Many people do not consider themselves a Carer.
Transport Users' Forums: Members of the public can attend meetings of the Transport Users' Forum and can question representatives of the Integrated Transport Authority, Centro, transport operators and the District Council on transport related-matters in their town or city. Consultations: We will post any future consultations on the webpage so please check back at intervals. Alternatively you can be added to our consultation database
Transport services
Housing
OTHER DETAILS
Democratic Services section Tel: 0121 214 7501 Address: Centro Centro House 16 Summer Lane Birmingham B19 3SD
http://www.centro.org.uk/bus/WMCTF.aspx
Who: If you live in sheltered housing
- Speak to your support officer - the Services for Older People team Tel:
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED They meet regularly throughout the year - at least every six weeks.
OTHER DETAILS
WHO TO CONTACT 0121 303 4135
Email: sarah.gardner@birmingham.gov.uk To share views on services for older people write to: Support Services for Older People, PO BOX 15839, Queensway, Birmingham, B2 2RP.
http://www.birmingham.gov.uk/cs/Satellite?c=P age&childpagename=Housing%2FPageLayout&ci d=1223286216593&pagename=BCC%2FCommo n%2FWrapper%2FWrapper
ESTATE MANAGEMENT ESTATE WALKABOUTS AND ESTATE ASSESSMENTS
SOUTHSIDE NEIGHBOURHOOD
Housing
Crime
An estate walkabout is where housing staff and tenants come together on a joint inspection in the neighbourhood to identify areas that need repairing or improving. During estate assessments, which happen twice a year, the group does a walkabout and scores the standard of the local neighbourhood and its services. Walkabouts take place every four weeks. There are lots of ways that you can get involved: Community meetings in your neighbourhood Join a local Neighbourhood Watch scheme Give information about crime anonymously to
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Depending where you live: Erdington, Perry Barr and Sutton Coldfield 0121 303 7048 Ladywood 0121 303 0419 Hodge Hill 0121 303 7250 Yardley 0121 303 5054 Hall Green and Selly Oak 0121 303 8905 Northfield 0121 464 7297 Edgbaston 0121 303 9724 Website: www.birmingham.gov.uk/yourestate.
Meetings: West Midlands Police Tel: 0345 113 5000 (ask to speak to your neighbourhood team) Neighbourhood Watch scheme www.neighbourhoodwatch.net
NAME OF CONSULTATION
AREA OF FOCUS
BEGINS
ENDS
TYPE OF FEEDBACK WANTED Crimestoppers (isn`t the police, but an independent charity working to fight crime)
OTHER DETAILS
WHO TO CONTACT Crimestoppers: Tel: 0800 555 111 www.crimestoppers-uk.org
Website: http://www.westmidlands.police.uk/np/birminghamwestandcentra l/nh.asp?ID=35
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brap is a think fair tank, inspiring and leading change to make public, private and third sector organisations fit for the needs of a more diverse society. brap offers tailored, progressive and common sense approaches to equality and human rights training, consultancy and community engagement issues. Registered charity number 1115990
brap | Lockside | 5 Scotland Street | Birmingham | B1 2RR Email: brap@brap.org.uk | Telephone: 0121 237 3600 | Fax: 0121 236 7356