Breaking Travel News - ITB Berlin 2016 - Special Edition by Breaking Travel News

ITB BERLIN SPECIAL EDITION

2016

THE ST. REGIS DUBAI TO HOST WORLD TRAVEL AWARDS MIDDLE EAST GALA CEREMONY

NEWS The St. Regis Dubai, in the United Arab Emirates, has been confirmed as the host for the World Travel Awards Middle East Gala Ceremony 2016, in the latest addition to the Grand Tour 2016. Opening in late 2015, The St. Regis Dubai is the latest addition to the world-class United Arab Emirates hospitality scene, and extends the legacy of the Astor family to Dubai. Located on the arterial Sheikh Zayed Road, the hotel’s interiors are influenced by the city’s beauxarts architecture of the original St. Regis in New York, and accentuated by bespoke elements such as the grand staircase and carefully selected artworks dotted across the hotel. Part of Al Habtoor City, Dubai’s first-ever integrated urban resort, the hotel sits alongside two other hotels, three high-rise residential towers, as well as a Las Vegas-style theatre that will collectively be located on the banks of the soon-tobe-completed Dubai Water Canal. The property will welcome the World Travel Awards Middle East Gala Ceremony on April 24th as part of the organisation’s Grand Tour 2016. Hundreds of industry executives from across the region are expected to be in attendance at what promises to be one of the highlights of the regional hospitality calendar.

a beach destination - with crystal clear warm cobalt-blue seas all year round and pure white sandy beaches. However, there’s far more to offer the discerning traveller. From diving, snorkelling, kite surfing, deep sea fishing and many other aquatic experiences, as well as the often forgotten cultural experiences on offer.” Diamonds La Gemma dell’Est is part of the Planhotel Hospitality Group. Founded in 1997 in Lugano, the group has been operating in the tourism sector for over 18 years as a leading hotel management company for resorts and hotels in the Indian Ocean. Planhotel is renowned worldwide for its unique combination of local tradition and Italian style in both its design and guest services, without forgetting its exemplary all inclusive formula.

World Travel Awards President Graham Cooke said: “It is with real pleasure we can confirm here at ITB Berlin that The St. Regis Dubai will host our Middle East Gala Ceremony. The opening of this property is one of the most exciting developments in regional hospitality in recent years and it will be an honour to welcome our nominees and winners here to see what a spectacular job Starwood Hotels & Resorts has done with the destination.”

Commenting on the decision Andrew Cook, General Manager, Diamonds La Gemma dell’Est said: “Hosting the WTA Africa & Indian Ocean Gala Ceremony 2016 at Diamonds La Gemma dell’Est in Zanzibar is one of the proudest moments in the resort’s history. It is also an opportunity and endorsement for all in Zanzibar to showcase our offerings and reaffirm our country as a fast developing tourism destination in the world. We not only aim to showcase and educate our guests on our Diamonds resorts but also with our authentic cultural interactions with the warm and vibrant local ethnic communities. Zanzibar is a progressive nation, bursting with local enthusiasm, talent and creativity.”

DIAMONDS LA GEMMA DELL’EST Confirmation of the host for the Middle East ceremony is just the latest news from World Travel Awards, with the Grand Tour 2016 now almost fully revealed. First on the agenda in 2016 is the Africa & India Ocean Gala Ceremony 2016, taking place at Diamonds La Gemma dell’Est, Zanzibar, Tanzania. Set for Saturday, April 9th, the dazzling red-carpet ceremony will welcome hospitality leaders and luminaries from across the regions. Diamonds La Gemma dell’Est, located on the north-western shores of magical Zanzibar, is set within stupendous exotic tropical gardens. The enchanting, luxurious and environmentally friendly resort has a total of 138 rooms, all with a private terrace and the majority with sea views. WTA President Cooke said: “Our Africa & Indian Ocean Gala Ceremony will be the first stage on our 2016 Grand Tour and it will be a pleasure to visit Zanzibar, Tanzania, for the first time. Zanzibar is famed and predominantly seen as

miles from Jorge Chavez International Airport. This luxury five star hotel – which will welcome World Travel Awards on July 1st - recently completed a multi-million dollar expansion, making it the place to be and be seen in Lima. Offering a luxurious Swiss touch with fresh, stylish accommodations, 345 rooms and suites are now available for your business or leisure stay.

CORNELIA DIAMOND GOLF RESORT & SPA

SWISSOTEL LIMA

In Turkey, Cornelia Diamond Golf Resort & Spa will welcome the next stop on the World Travel Awards Grand Tour, the Europe Gala Ceremony, on August 27th. The resort is a specially created world dedicated to the protections of the natural environment. Located at a point where the shining sea of the Mediterranean meets the pine trees forests of the Belek region, the property is surrounded with natural beauty. Using the unusual architectural design of the structure, expectations of guests can be met at the highest-level.

Also on the agenda for World Travel Awards in 2016 is a return to Peru, with Swissotel Lima confirmed as the host for the Latin America Gala Ceremony. An elegant and modern luxury hotel, the property is located in the heart of San Isidro, the most attractive business, residential and cultural district of the city. Close to shopping and the central commercial district, Swissotel Lima is within easy reach of Lima’s historical city centre and just seven

The Europe Gala Ceremony is one of the most eagerly anticipated on the Grand Tour and is sure to welcome more than 400 industry leaders to Turkey. Each World Travel Awards ceremonies is widely regarded as the best networking opportunities in the travel industry, attended by government and industry leaders, luminaries, and international print and broadcast media.

T h e S t . R e g i s D u b a i t o h o s t Wo r l d T r a v e l A w a r d s M i d d l e E a s t G a l a C e r e m o n y

World’s Leading Luxury Resort by World Travel Awards itself, guests here can enjoy the very best of Vietnam. A luxury hillside resort and spa overlooking a sparkling private bay, it was designed by famed architect Bill Bensley and has reimagined Vietnamese design, history and myth to create a magical retreat over four levels—Heaven, Sky, Earth and Sea.

SANDALS OCHI BEACH RESORT From Turkey, World Travel Awards will move to the Caribbean & North America Gala Ceremony, this year hosted by Sandals Ochi Beach Resort in Jamaica. This new all-inclusive resort has a hot beach club, 11 bars - including the Caribbean’s first speakeasy - and 16 totally ontrend restaurants. It’s exciting and it’s happening - but only when guests want it to be. Because the other side of Sandals Ochi Beach Resort offers unsurpassed privacy when visitors want a more serene escape. A true Garden of Eden encompassing over 100 acres, this resort is so vast and lush that, no matter where you find yourself, you’ll always feel

Discover culinary artistry at La Maison 1888 helmed by world-acclaimed chef Pierre Gagnaire. Soothe body and soul in our custom spa packages at HARNN Heritage Spa and treat yourself to the world’s finest pedicure at PEDI:MANI:CURE Studio by Bastien Gonzalez. Meet your neighbours, the rare red-shanked

as if there’s plenty of space for just the two of you. All the things that make Jamaica such a uniquely spectacular destination are at the heart of Sandals Ochi.

douc langurs who inhabit the lush forests of Monkey Mountain, or simply kick back and enjoy our 700-meter private beach. What more appropriate place for World Travel Awards to welcome the elite of international tourism?

MALDIVES ITB Berlin host partner the Maldives will this year host the World Travel Awards Grand Final 2016 – the most prestigious event on the international tourism calendar. With a host hotel to be revealed later in the year, the event will welcome winners from each regional ceremony to compete for the prestigious global titles, with only the best-of-the-best selected by voters to take home to the most sought after prizes.

Visiting on September 17th, World Travel Awards will again welcome leaders from across the regional hospitably sector for what promises to be a celebration of one of the most exciting tourism regions on earth.

INTERCONTINENTAL DANANG SUN PENINSULA RESORT Completing the line-up of regional events, InterContinental Danang Sun Peninsula Resort in Vietnam will welcome the Asia & Australasia Gala Ceremony 2016 on October 15th. Officially considered the

MORE INFORMATION WTA was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Today, the WTA brand is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire. Each year WTA covers the globe with a series of regional gala ceremonies staged to recognise and celebrate individual and collective successes within each key geographical region. Head over to www.worldtravelawards.com for more information.

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Celebrating Travel Excellence Since 1993

AFRICA & INDIAN OCEAN GALA CEREMONY 2016 9th April 2016 Diamonds La Gemma dellâ&#x20AC;&#x2122;Est, Zanzibar, Tanzania

Shadows of

AFRICA

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NEWS

MOMENTUM HOUSE, LOWER ROAD, LONDON SE1 8SJ, UNITED KINGDOM Tel +44 (0) 20 7925 0000 www.breakingtravelnews.com To subscribe to the free daily newsletter subscribe@breakingtravelnews.com or sign up via the website EDITOR (editorial) Christopher O’Toole editor@breakingtravelnews.com ADVERTISING advertising@breakingtravelnews.com CHAIRMAN, CEO Graham Cooke GROUP SENIOR VICE PRESIDENT Kevin Taylor EXECUTIVE VICE PRESIDENT Chris Frost GLOBAL BUSINESS DIRECTORS Sion Rapson Mike Sawicki Kevin Rolfe Gina Reynolds Cori Terreblanche

ALL THE LATEST FROM BREAKING TRAVEL NEWS… With so much going on here at ITB Berlin it can be difficult to keep up with all the latest developments. Here Breaking Travel News brings you the headlines from exhibitors here at Messe Berlin.

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Norwegian Cruise Line has unveiled the English and Chinese names for the world’s first purpose-built cruise liner for the China market. The most innovative ship ever styled exclusively for Chinese guests has been named ‘Norwegian Joy’ – Xǐ Yuè Hào. The name Norwegian Joy emphasises the experience that the ship will offer, a promise that guests will ‘Experience Paradise on the Sea’. “After closely studying the Chinese cruise market for several years, we wanted to be clear about what we will deliver to our guests on this spectacular vessel,” said Norwegian Cruise Line chief executive Frank Del Rio. “Norwegian Joy will provide the same sense of freedom and flexibility found on all Norwegian Cruise Line ships, but with resort-style vacation experiences and amenities designed specifically with the Chinese guest in mind.”

Additional details, including the ship’s homeport, accommodations, dining and entertainment will be shared in the coming months.

The Sixt fleet team test-drove the brand new A4 2.0TDi Avant in S Line spec with the popular two litre150PS turbo diesel engine. This practical yet stylish estate is fitted with LED driving lights, a sports body kit, 18-inch multi-spoke alloy wheels and a twin chrome exhaust which in unison provide a sharper, sportier exterior.

Norwegian Cruise Line is considered the World's Leading Large Ship Cruise Line by World Travel Awards.

SIXT In partnership with Audi, Sixt rent a car UK has added the 2016 Audi A4 Avant to its fleet, two months before other car hire providers. The Audi A4 Avant has received critical acclaim from the motoring press, regularly outperforming similar models from acclaimed car brands.

The most notable feature of the luxurious interior has to be the super sharp touchscreen LCD panel which controls all of the car’s major functions, and projects a headsup display onto the inside of the windscreen, fully configurable to different sizes to keep your eyes on

the road. The interior is complete with all the gadgets and details any driver desires; full leather, S Linestyled trim panels in contrasting colours, eight-speaker DAB stereo with Bluetooth music input, builtin Sat Nav, full electronic climate control and a multifunction sports steering wheel. The Avant boasts plenty of space for those long journeys; offering all passengers plenty of leg and luggage room. Sixt - itself considered World's Leading Business Car Rental Company by World Travel Awards - took the A4 Avant on a 500km drive along motorways and busy A-roads and found that com-

With a capacity of 3,900 guests, the new Breakaway Plus-class vessel will debut in China in summer 2017. Norwegian Joy is designed specifically for the Chinese traveller, with cuisine and on-board experiences that cater to the unique holiday preferences of Chinese guests. This unrivalled customisation for the China market has involved detailed consultation with Chinese partners and local experts on the subtleties of Chinese culture and preferences.

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MAP

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TRAVEL Business or Leisure. Regency Travel brings you the best of both worlds.

At Regency Travel & Tours, we understand the importance of your trip, whether it is business or leisure. Our expert travel professionals know what you need, and offer you every possible facility or service you may require. Happy journeys! Contact us now: + 974 4434 4444 regency@qatar.net.qa

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fort and handling definitely weren’t compromised. The turbo diesel engine’s seven-speed automatic gearbox was smooth and quiet, and on bends the car was agile and responsive. Overall, this brand new Audi had excellent build quality, smart styling, a powerful and economic engine and great handling. Those hoping to rent the brand new 2016 Audi A4 Avant can do so exclusively from more than 50 Sixt locations in London and more than 90 branches across the UK.

the 200,000 mark for the very first time. There were a total of 201,364 arrivals on the island. This represents an increase of 12.2 per cent from the previous year which saw 179,433 pass through Jamaican shores. These figures do not include cruise visitors – only holidaymakers staying overnight. Jamaica – voted the Caribbean’s Leading Destination by the World Travel Awards last year - is hosting more tourists than ever before and is one of the leading Caribbean destinations among UK and Irish holidaymakers. With the launch of a new direct flight route from Dublin to Montego Bay later this summer, visitor numbers from the region look set to increase even

JAMAICA TOURIST BOARD Jamaica welcomes record number of UK visitors in 2015. The Jamaica Tourist Board has announced the number of tourists from the UK & Ireland visiting between January-December 2015 has surpassed

further for 2016. There are a number of reasons why the ‘Home of All Right’ continues to be such a hit with British and Irish holiday makers: the people, the natural beauty, the cuisine, the culture, the music, the sport, the sense of adventure and romance. And of course, the beaches. Other factors, like the continued strength of the pound against the dollar; a reduction in fuel surcharges; the UK & Ireland’s growing economy, cruise liners continuing to home port in Montego Bay, and the popularity of eco-tourism and sustainability, both of which are thriving on the island, are also helping make Jamaica the ‘must go’ destination for British and Irish holidaymakers in the Caribbean.

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INTERVIEW

From little m to big

THE TRANSFORMATION OF FCM TRAVEL SOLUTIONS FCM Travel Solutions has come a long way from humble beginnings in 2004 as a national business travel agency in its home country of Australia. Several key acquisitions early on in Asia, followed by the United Kingdom and the USA saw the organisation quickly transform from a successful but small national agency into a key player in the global corporate travel industry with annual global sales of $9 billion. Now counted as one of the world’s big five travel management companies - and a five time winner of the prestigious World Travel Awards category of World's Leading Travel Management Company – Breaking Travel News here catches up with the FCM global managing director Gregory Lording, to talk a little more about the organisation, its roots and their 2020 vision for the future. Breaking Travel News: Tell us a little bit about the history of FCM and how you grew to become one of the world's largest travel management companies Gregory Lording: I don't think any of us that work for FCM, certainly in Australia, have ever thought about ourselves as “small” - I think this is because we are part of the successful Flight Centre Travel Group (FCTG) which has been a very large and well-known travel retailer in Australia since the 80's. Flight Centre had been delivering business travel solutions under various brand names since about 1994 but it wasn't until 2004 that after some acquisitions, all of these corporate brands were merged into one entity

and FCM Travel Solutions was born. Today, the combined corporate brands of FCTG (including FCM) hold approximately 30 per cent market share in Australia. We expanded rapidly through various acquisitions in key markets and then continued to grow our global network by partnering with leading agencies around the world – we are now represented in more than 90 countries globally with wholly-owned operations in Australia, New Zealand, Singapore, Malaysia, Hong Kong, China, India, the United Arab Emirates, South Africa, Ireland, the United Kingdom, Canada, Mexico and the United States. BTN: FCM has undergone a number of changes, not the least of which being your new logo and global brand refresh that were launched in January this year. GL: Yes – actually the new logo and brand imagery were created to reflect the changes that we have undergone as an organisation over the past couple years. They reflect the evolution in our business since it began in 2004 whilst still retaining strong links to our heritage. We believe that FCM are transforming the business of travel every day. Whether it is through our industry-leading account man-

the transfor mation of FCM Travel Solutions

and help deliver the solutions that will work for their business. It's also important to ensure that their Duty of Care obligations are met and their travellers are in safe hands. BTN: What can we expect to see from FCM in the future? GL: We have a very clear future roadmap which will see us operating in more than 100 countries and generating revenue of $15 billion by 2020. To get there, we seek continual feedback from our customers at global, regional and local levels. FCM has commenced releasing both client-specific feedback reports as well as plans to deliver to market an overarching trend paper following our recent multinational customer survey. Overall results have been very positive and we are now in the process of reviewing the qualitative feedback to determine where we can improve our service offering to our customers.

and Procurement led conversation – travellers are definitely having some influence over the buying behaviour of the large corporations they work for. Be it through the rise of sharing services such as Uber and airbnb or the changing flexibility of travel policies to allow a spouse and children to come along to business trips and extend afterward for a mini holiday.

Listening to customer feedback and making adjustments to our offering accordingly is how we ensure we remain relevant to our customers and deliver the solutions they need. Plans at a high level include upgrading our mobile offering as well as a number of other technology advancements in the pipeline that will streamline the booking process and deliver greater efficiency to our customers.

BTN: What other changes have taken place that prompted this reinvigorated image?

BTN: You mentioned mobile and travellers being connected and sharing reviews via apps, it would seem technology has become a major force of change in corporate travel.

We are focused on our technology roadmap for the future and will be incorporating personalisation features, improving automation and integration of online and backend systems.

GL: If you take a step back even from corporate travel, you can see that the world of travel in general is very different to what it was twenty, ten or even five years ago. It's now more affordable to travel than ever before, with a ticket from Sydney to London today costing roughly the same as it did twenty years ago. But the cost of that actual ticket represents much less of a person's annual income than it used to. Travel is changing; more people are travelling, they are engaged on mobile devices, they are reading and sharing reviews of travel product – so the modern traveller is a lot savvier today and this carries across into their business travel.

GL: Well technology has always had that role within the travel industry, just talk to any consultant who used to have to call an airline to create a manual ticket which was then mailed to the customer in a stamped envelope. The GDS was one of the first major shifts to technology and then the web and API connections with nonGDS content further disrupted the industry, but also provided travellers with more options. This "third gen" wave of technology serves to provide customers with yet more options for travel. I see our role as a TMC is not to block or avoid these new channels but to help educate our clients on the risks and benefits of the various channels

agement services and creating customised client programs for our customers; or providing access to best practice travel technology and product solutions – which includes manufacturing our own unique offerings like SmartSTAY and the FCM Maximiser range or our industry-first risk management solution, FCM Secure. FCM's new logo and imagery represents all of this and shows how our people, product and technology are immersed in the business of travel.

At FCM we talk a lot about "bleisure", with executives and upwardly mobile gen y and millennial travellers who want to get a "live in" experience when they visit a city for work, rather than eat all their meals on a hotel bed and go only to the office or client. Possibly one of the biggest changes in business travel is the growing voice of the traveller in what was previously a largely TMC

BTN: Thanks for your time Gregory.

MORE INFORMATION FCM Travel Solutions is one of the world’s leading corporate travel management providers. Their objective is simple: to provide you with better travel ideas for greater savings. To find out more head over to www.fcm.travel or visit Hall 7.1C/100 here at ITB Berlin 2016.

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F E AT U R E

InterContinental Danang Sun Peninsula Resort has been recognised as among the best in the world at the Grand Final of the World Travel Awards, held in El Jadida, Morocco

INTERCONTINENTAL DANANG SUN PENINSULA RESORT

Annually, various sectors of the tourism industry are recognised, rewarded and celebrated at the World Travel Awards ceremony in the presence of industry leaders from across the region. Similar to last year, the InterContinental Danang Sun Peninsula Resort received the highest votes from travel professionals and high-end tourism consumers from around the world and was honoured with the World’s Leading Luxury Resort award for the second time. Awarded by the World Travel Awards 2014 as the World’s Leading Luxury Resort, InterContinental Danang Sun Peninsula Resort emerged once again as the winner this year, surpassing ten other nominees for the worldwide category.

“It is an honour to recognise InterContinental Danang Sun Peninsula Resort as the World’s Leading Luxury Resort for the second year in succession. These global accolades are the benchmark in international hospitality and InterContinental Danang Sun Peninsula Resort has once again been recognised by our voters as the very best in the world,” said Graham Cooke, president of the World Travel Awards. Designed by the star architect Bill Bensley with two hundred luxurious rooms, suites and villas and embedded in the mythical hills of the famous Son Tra Penninsula, the resort also won four awards in the Asia & Australasia category earlier in November 2015.

I n t e r C o n t i n e n t a l D a n a n g S u n Pe n i n s u l a R e s o r t

Juan Losada, resort manager of InterContinental Danang Sun Peninsula Resort said: “We are extremely proud to have retained this top worldwide award again this year. We couldn’t have done it without the dedication of our whole resort team, the significant support of our owning company Sun Group and of course our guests. “The award, at the same time, is a commitment and we need to stay focused on delivering the world class service for the months and years to come.” With the goal of delivering its promise “Where Myth Meets Luxury”, the Resort has been holding numerous high-profile international and domestic events and it continues to redefine luxury resort experience worldwide.

INTERCONTINENTAL DANANG SUN PENINSULA RESORT Hidden in the myth-filled hills of ‘Monkey Mountain’ in the heart of the Son Tra Peninsula nature reserve, the five-star InterContinental Danang Sun Peninsula Resort a work of art as much as a resort. Set in 37 hectares of stepped gardens leading down to a private beach – dramatic views of the sea can be enjoyed from all 200 rooms – every inch of this luxury resort is the stunning creation of star architect Bill Bensley and, as a result, is unique in design and concept. Gourmet travellers will appreciate La Maison 1888 (and its outstanding wine cellar) by multi-Michelin starred Pierre Gagnaire, while those looking for a genuine wellness retreat will love the HARNN Heritage Spa set in a private lagoon. Travellers can treat tired feet to the ultimate pedicure by ‘podiatrist to the stars’ Bastien Gonzalez as global leaders put the world to rights at The Summit, the resort’s impressive conference centre. Billed as the place “where myth meets luxury”, it’s an easy drive from InterContinental Danang to UNESCO world heritage sites of Hoi An, Hue and My Son (described as “Vietnam’s Angkor Wat”) making it a perfect base for travellers seeking an experience that connects them to central Vietnam.

MORE INFORMATION For more information on InterContinental Danang Sun Peninsula Resort visit http://danang.intercontinental.com.

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GRAND FINAL GALA CEREMONY 2016 December 2016 Maldives worldtravelawards.com wtravelawards

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ETIHAD DELIVERS ANOTHER YEAR OF STRONG GROWTH IN 2015

Etihad Airways, the national airline of the United Arab Emirates, delivered solid operational performance in 2015 by achieving continued growth in passenger and cargo volumes

The airline carried 17.4 million passengers last year, a significant increase of 17 per cent over 2014 levels, and operated 97,400 flights which covered 467 million kilometres. The growth in passenger demand continued to surpass the airline’s capacity increase, underscoring the strength of its longterm growth strategy.

In total, Etihad Airways carried more than 75 per cent of the total passengers who travelled to and from Abu Dhabi International Airport in 2015. With the addition of the airline’s equity partners that operate flights into the UAE capital, the combined total rises to 84 per cent of passenger traffic at Abu Dhabi International Airport.

James Hogan, Etihad Airways president, said: “In 2015, we were able to bring new competitive choice to millions of travellers, through our award-winning services and through the growing networks of our equity partners. No airline group is doing more to stimulate new competition in the aviation industry.”

Etihad delivers another year of strong grow th in 2015

Etihad Airways introduced six additional destinations to its global route network in 2015, with new flights to Kolkata, Madrid, Edinburgh, Entebbe, Hong Kong, and Dar es Salaam, and a new direct service to Brisbane. Last year also saw Etihad Airways’ fleet boosted with the deployment of the Boeing 787-9 Dreamliner, which entered commercial service on routes to Washington DC, Zurich, Singapore and Brisbane. The Airbus A380 network was expanded with a second service to London Heathrow and new flights to Sydney and New York. This year, the airline will commence its third daily A380 service to London Heathrow, and will add two new A380 destinations of Mumbai and Melbourne, while the Boeing 787 will start flying to five new cities, namely Düsseldorf, Perth, Shanghai, Istanbul and Johannesburg.

Etihad Airways increased frequencies on 16 existing routes across the world in 2015. These were Bangkok, Chennai, Dammam, Delhi, Hong Kong, Hyderabad, Istanbul, Jeddah, Kochi, Kozhikode, Melbourne, Mumbai, Muscat, Seychelles, Tehran and Trivandrum. Complementing its organic growth, the airline also expanded its codeshare and equity partnerships last year. These partnerships delivered more than five million passengers onto Etihad Airways’ flights, an increase of 43 per cent over the 3.5 million passengers in 2014.

MORE INFORMATION Etihad Airways - considered the World’s Leading Airline by the World Travel Awards - began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s. Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.

A new codeshare agreement was launched with Pakistan International Airlines (PIA), while Etihad Airways’ existing codeshares with Air Serbia, American Airlines, flynas, Jet Airways, Korean Air, NIKI and S7 Airlines were significantly expanded. As a result, Etihad Airways now offers a combined

passenger and cargo network of nearly 600 destinations through its 197 interline and 49 codeshare partnerships. In April 2015, the airline obtained regulatory approval from Switzerland’s Federal Office of Civil Aviation, FOCA, to finalise a 33.3 per cent investment in the Swiss regional carrier, Darwin Airline. In June, Darwin Airline, trading as Etihad Regional, became the latest addition to Etihad Airways’ equity partners network, which also includes airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia. Etihad Airways’ equity partnerships represent the seventh largest global grouping of airlines, together flying more than 100 million guests. Etihad Airways also reported strong cargo volumes for 2015, with 592,090 tonnes of freight and mail flown in total, a four per cent increase year-on-year. The airline accounted for 88 per cent of cargo imports, exports and transfers at Abu Dhabi International Airport last year.

During 2015, Etihad Cargo enhanced its global reach by offering bellyhold capacity on Etihad Airways’ six new passenger destinations, bringing to 96 the total number of passenger destinations on which cargo services are currently provided. Etihad Cargo also expanded its freighter services to several new markets including Dakar, Nouakchott and Douala, bringing the number of freighter-only destinations operated to 20. To support the next phase of its global network expansion, Etihad Airways will receive 10 aircraft deliveries this year, including five Boeing 787-9s, three A380s and two Boeing 777-200 Freighters. Hogan said: “We enter 2016 with confidence as a stronger, more dynamic airline that will continue to support the evolution of Abu Dhabi as a global aviation hub. We continue to face challenges, not least the protectionism of the major American and European legacy carriers. We will continue to fight to bring new competitive choice to travellers around the world.”

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CORNELIA DIAMOND TO HOST WORLD TRAVEL AWARDS EUROPE GALA CEREMONY 2016

Cornelia Diamond Golf Resort & Spa is a world of sensory experiences. Stepping into this tempting world, where style and soul are entwined, guests will feel the flirtatious chord as lighting, design and music transform the moment. The striking sensation created continue throughout the property as visitors engage with world class restaurants, bars, spa facilities and more. All you need to do is to naturally run with the flow. Trust your senses.

With pools to surround you, the gorgeous Crassula SPA to renew not only your body but also your soul, children’s world, nine à la carte restaurants, the 27 hole Cornelia Golf Club Nick Faldo Golf Course, and unrivalled sports and entertainment facilities, this magic world is designed to make sure you enjoy every moment with pleasure.

CULINARY DESIRE

In a beach front oasis where contemporary design is combined with ultimate comfort, Cornelia promises a dazzling scene wherever you look. The hotel has created a unique and individual expression of ‘the art of good living’. Cornelia Diamond Golf Resort & Spa is the most outspoken and trendy hotel in Belek-Antalya, the unique holiday region of Turkey.

Within the irresistible alterability of time, life creates opportunities for us to TASTE its numerous delights. It styles occasions for unforgettable moments to be composed. Here we discover new delicacies each and every day. The hotel has a main restaurant, a snack restaurant and nine à la carte restaurants offering elite tastes from world cuisines. Discover various specialties from sushi to oriental tastes of the Ottoman cuisine, from seafood

Having taken the title of World's Leading Fully Integrated Resort last year, Cornelia Diamond Golf Resort & Spa will this year welcome delegates from across the region to the World Travel Awards Europe Gala Ceremony 2016. Here we take a tour of the resort to see what it is in store for guests.

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to game, from local food of the Anatolian region to Italian classics. The à la carte restaurants are not only ambitious with their unique food service but also with their impressive atmospheres in which you can live a different experience each night. There are also ten different bars, offering a wide range of local and imported drinks in which you can expect 24-hour service.

FAMILY RESORT The private beach of the hotel is 250 metres long and 50 metres wide and makes it possible for you to enjoy the lucid water of the Mediterranean Sea. Atlantis Children’s World, with children’s pools, indoor and outdoor playgrounds, funfair, and water slides, provides a special service spread over an area of 4,000 square metres. Children can participate in creative and entertaining activities in the company of experienced animation team. A babysitting service is also available at the hotel, with staff more than glad to take care of your little one if you want to have some time for yourself. There are also many facilities such as a mini cinema, lots of playing rooms, indoor and outdoor pools inside the mini club area, aqua park, electronic games, Playstation, a funfair with dodgems, carousel and a train.

CORNELIA GOLF CLUB The Cornelia Golf Club Nick Faldo Championship Golf Course, which is one of the best golf courses in the world, is situated only two minutes away from the hotel. This spectacular course is set within pine forests native to the Mediterranean

and has been formed by the naturally sandy base beneath it. The course which is designed on an area of 1,400,000 square metres consists of 27 holes and extensive practice facilities. Explore and express yourself in the aroma of life. In the meantime, we are well aware that no blend reveals its real character before it touches the skin of a man or a woman. And the real relaxation is more than skin deep. You will be dazzled away by the SMELL of happiness within the world of magical scents.

CRASSULA SPA AT CORNELIA The Crassula SPA specially designed for you to renew your body and soul, goes beyond the usual spa therapies and uses the opportunities offered by nature to the full extent to help you reach a healthier and higher level of life quality. On an area of 5,000 square metres the Crassula SPA consists of three separate parts: Spa Relax, Spa Luxury and Spa Private. Steam baths with different temperatures, special showers and traditional Turkish baths are among the services the guests of the Crassula Spa can benefit from. There are also resting corners with various atmospheres in different areas of the Crassula Spa. Far eastern massages ornamented with “Zen philosophy”, Sultan therapies, luxury therapies such as therapies made of 24 carat gold, holistic therapies, natural essence beauty therapies and Far eastern massages in open-air Bali houses which are located on water are available to guests in the Crassula Spa.

WORLD TRAVEL AWARDS Following on from its success at the World Travel Awards last year, where Cornelia Diamond was recognised as the World's Leading Fully Integrated Resort, the location will this year host the World Travel Awards Europe Gala Ceremony 2016. Set to take place this summer, the event will welcome leaders from across the region to a red carpet event, celebrating the leaders among them. Each World Travel Awards Gala Ceremony offers unrivalled networking opportunities to members of the travel and tourism industry, with the events welcoming government and industry leaders as well as international print and broadcast media. Having been established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry, World Travel Awards is today recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.

MORE INFORMATION For more information please visit www. corneliaresort.com or head over to Hall 3.2 129 to chat to a representative.

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DOUBLE VICTORY FOR LA CIGALE HOTEL, DOHA, AT WORLD TRAVEL AWARDS La Cigale, one of the most luxurious hotels in Qatari capital Doha, has been recognised with the titles of World's Leading Hotel Dining & Entertainment Experience and World's Ultimate Service Award in Hospitality at the World Travel Awards. Here we take a tour to see what makes this property so special.

A member of The Leading Hotels of the World, La Cigale Hotel is a five-star accommodation nestled in the heart of the dynamic centre of Doha city, approximately 20 minutes away from Hamad International Airport. It is observed as a landmark for business and leisure travellers due to its attractive location from main business and touristic districts such as the Museum of Islamic Art, Doha Bay, old souks, shopping malls and Aspire Sports city. The property has 225 luxurious rooms and suites; 11 dining and entertainment outlets with outdoor seating options; two state-ofthe-art ballrooms; a 490 sqm gymnasium; a 20 meter long daylight indoor swimming pool and a deluxe spa.

The simple exterior provides a stark contrast to the stylish interior teemed with a touch of opulence and indulgence including tableaux by Carlos Cruiz-Diez, Edra Tatlin sofas infused with Swarovski crystals, Murano chandeliers, custom made seats by Poltrona Frau and Fendi and crystal Baccarat tables designed by Philippe Starck.

ACCOMMODATION Stylishly appointed, the rooms range from 34 to 84 square meters and each of the two royal suites located on the 18th floor is approximately 650 square meters in size. All guestrooms are equipped with signature amenities, 46-inch LED television, with RetroVue feature, broadcasting more than 150 international channels, in-room multi-purpose management remote

control, and wireless and wired high-speed internet access. For added indulgence, the hotel offers a dedicated Pillow Menu with 15 types of pillows, goose-down duvet, mattress and heavenly pad.

DINING Di Capri serves contemporary Italian cuisine. Le Central offers an extensive menu of Mediterranean favourites. YEN Sushi Bar presents creatively-crafted sushi and sashimi through a rotating belt. For international selections, Le Cigalon offers buffet breakfast, lunch and dinner. Orangery CafĂŠ Trottoir is a casual dining outlet with both indoor and outing seating. Shisha Garden serves Oriental mezzeh, BBQ grills and a variety of flavorsome shisha.

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La Cigale Traiteur is a gourmet haven with a wide selection of food items for takeaway or dine-in including cakes, pastries, 30 different flavours of ice cream, 70 types of homemade chocolates and 180 types of artisan cheese.

The ballroom can cater to different set up including banquet, boardroom, classroom and theatre.

Sky View is Doha’s favourite and most sophisticated nightlife spot with indoor double floor and outdoor rooftop sections with a magnificent panoramic view to the city; Madison Piano Bar is an energetic nightclub with live Arabic entertainment ambience.

The Bridal Salon is divided into a living area, dressing, make-up and hairdressing rooms and is fully equipped to cater for the bride’s special preparations in a cosy environment with her entourage. The Executive Lounge, with dedicated butlers, serves light snacks and evening cocktails and provides an intimate setting for business meetings.

BANQUET

OZONE GYM & SPA

La Cigale Hotel offers a great choice and f lexibility with the multiple space options. The multipurpose two luxurious ballrooms and six meeting rooms are suitable for conventions, banquets, conferences, wedding celebrations, exhibitions and fashion shows. With a private entrance, the 1,370 square meters Al Wajba ballroom is equipped with state-of-the-art audio and visual equipment and can accommodate up to 1,000 persons for banquet and 1,500 persons for theatre set-up.

For recreational pursuits, the Ozone Gym & Spa has a diverse range of health and wellness activities complemented by a 20-metre long indoor swimming pool with Jacuzzi, a well-equipped 490 sqm gymnasium with certified instructors and a deluxe spa with six treatment rooms in-

The 750 square meters Le Crillon Ballroom is located on the 19th floor of the hotel’s main building is adorned with Murano chandeliers and offers a panoramic view of the city.

cluding a Duo Massage Room and a Traditional Arabic Hammam. Facilities in the gym and spa include treadmills, resistance machines, power plate machine, body composition analyzer machine, sauna, Jacuzzi, treatment rooms and indoor panoramic swimming pool with natural daylight. The extensive treatment menu offers body massage, body scrub, body wrap and facial treatments.

OTHER FACILITIES La Cigale Hotel has a beauty salon for men and women and a gift shop offering a selection of souvenirs; a flower shop with an array of fresh flowers for any occasions and seasons; and a cigar shop showcasing a range of fine cigars and accessories.

MORE INFORMATION Experience five-star accommodation and a superb level of personal service in the heart of Doha, Qatar, at La Cigale Hotel. Behind its polished 20-story façade, this striking high-design hotel offers a stylish yet relaxing haven where business travellers can escape the city’s hectic pace. La Cigale is one of the city’s most esteemed hotels, an engaging blend of contemporary style and cosmopolitan ambiance. Find out more at www.lacigalehotel.com or visit the Qatar Tourism Authority in Hall 22.b 206 here at ITB Berlin 2016.

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ABU DHABI FALCON HOSPITAL WELCOMES GUESTS TO MIDDLE EAST The Abu Dhabi Falcon Hospital is the first public institution in the United Arab Emirates to provide comprehensive veterinary health care services exclusively for falcons. has opened the falcon hospital to a fully-fledged specialised avian hospital for all kinds of birds and poultry species in 2006. Consequently, it has massively expanded its facilities to meet the growing demand for services and to be able to hospitalise more sick falcons and other birds.

Established by Environment Agency – Abu Dhabi and opened in October 1999, the Abu Dhabi Falcon Hospital has become the largest falcon hospital in the UAE, with a patient influx of more than 64,000 patients in the first thirteen years of existence. In 2015 alone, the number of visitors increased by nearly a third when compared to 2014. Yearly more than 11,000 falcons are received for examinations and treatment. Since its inception, the Abu Dhabi Falcon Hospital has emerged as one of the most

In 2007, the Abu Dhabi Falcon Hospital embarked on a new journey: the major diversification of its services. As part of this new path, ADFH opened its doors to an award-winning tourism program. In recent years, ADFH has highly successfully entered the field of leisure and MICE tourism by tremendous increases in tourists who have joined Falcon World Tour. Through its award-winning tourism program, ADFH had proven its importance as one of the major tourist attractions in the Abu Dhabi Emirate and continuously promotes Abu Dhabi as tourist destination. Since the property started its sightseer program in 2007, the number of tourists visiting its facility has increased every year. Visitor numbers increased by 40 per cent in 2014 alone when

reputed falcon hospitals in the Gulf region and as the largest falcon hospital in the world and leading centre for falcon medicine worldwide. Over the years, the ADFH has established a loyal and a wide patient-base not just in the UAE, but also in countries like Saudi Arabia, Qatar, Kuwait and Bahrain.

compared to 2013, reaching a new record breaking figure. Another major step in becoming a comprehensive animal care centre was the opening of our ADFH Pet Care Center on July 1st 2007. It comprises VIP boarding kennels for dogs and cats as well as pet grooming and dog training facilities. This dog and cat hotel lives up to European standards for boarding kennels and it is the latest of its kind in the Middle East. In 2008, a pet clinic was added for the treatment of all kinds of pets to round up the one-stop-service for our valued customers. In 2011 this pet clinic has been expanded to a large modern small animal hospital with latest technology and equipment. For its excellent tourism program, service quality and business prestige, ADFH has been awarded many awards and recognition from Europe and USA. Among the most prestigious was Abu Dhabi Falcon Hospital’s selection for the Middle East’s Responsible Tourism Award from the World Travel Awards in May 2015, the third consecutive year it has taken the title.

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From being established as a purely veterinary facility, the ADFH has expanded in the fields of education and awareness, training and research. Due to the huge demand for providing our experience to other avian species, the location

Abu Dhabi Falcon Hospital is open to visitors for guided tours from Sundays to Thursdays at 10:00 and 14:00 and on Saturdays at 10:00. The tour program is complemented by the newly introduced Abu Dhabi Falcon Hospital mascot that delights visitors after the tours For more information on the hospital and its work head over to the official website at www.falconhospital.com.

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Breaking Travel News interview

ARCHANA KAWATRA, DIRECTOR OF SALES AND MARKETING, SOFITEL ABU DHABI CORNICHE Sofitel Abu Dhabi Corniche was recently recognised as Abu Dhabi's Leading Business Hotel by the World Travel Awards. Here Breaking Travel News sits down with sales director Archana Kawatra to discover what separates this hotel from the competition. Breaking Travel News: Can you tell us a little about market trends in the Abu Dhabi tourism market, what is different this year to last? Archana Kawatra: In hotels, especially those located in the central part of Abu Dhabi, guests mainly come from European and Chinese Markets. However at Yas Island area, the tourism is mainly drawn from India, the UK, South Africa, European countries and China. In 2016 the emirate is targeting 200,000 guests from the UK alone, so there is a marketing potential. The Abu Dhabi Cruise Terminal also opened, along with the arrival of Louvre Abu Dhabi Museum, which is expected in the end of 2016. It is hopped both these developments will make Abu Dhabi more attractive to international travellers. BTN: Why is Abu Dhabi an attractive destination and what are the five must see places sights?

Archana K awatra, director of sales and marketing , Sofitel Abu Dhabi Corniche

Island. This area is also home to Yas Marina Circuit, home to annual Formula 1 Abu Dhabi. BTN: Can you tell us a little about new market segments your hotel is targeting in2016? AK: Sofitel Abu Dhabi Corniche is a business hotel with up to 65 per cent of corporate guests. Recently we started to work with Chinese guests who visit the Emirate for leisure. BTN: What innovations, outlets and promotions are you offering at Sofitel Abu Dhabi Corniche this year? AK: Recently we launched outdoor Friday Brunch by the pool. Brunch offers nine live cooking stations, 29 types of cakes, ranging from different cuisines such as Mexican, Moroccon, Indian, Italian, Sea Food, etc. AK: Abu Dhabi, the capital of the UAE, is well-developed modern city with beautiful beaches, parks and deserts. The Sheikh Zayed Grand Mosque is one of the most visited places in the country. The Heritage Village is an authentic replica of a typical Bedouin village that gives an idea of a typical Emirati life in earlier days. Qasr Al-Hosn Palace, located just 20 minutes by walk from Sofitel,

is the oldest building and residence of the ruling family. This is a place of annual Qasr Al-Hosn folklore festival.

Guests can enjoy live music from 12:30 until 16:00. Also you can order shisha while enjoying warm weather. We are also opening Lebanese restaurant and rooftop bar.

In the South of Abu Dhabi is located beautiful Liwa oasis, wellknown for its date farming and home to one of the largest sand dunes in the world.

BTN: Abu Dhabi is a very competitive hospitality market. How do you keep your customers happy and how do you attract new clients?

Last but the not least are the sandy beaches at Yas Island and Saadiyat

AK: Meeting and exceeding expectations of our guests is a key to maintain customer’s loyalty. You can always meet our general manager and management team in the lobby who interact with guests.

BTN: Sofitel Abu Dhabi Corniche holds 19 international and local awards. What is the secret to creating satisfaction? AK: The three C’s of customer satisfaction are – Consistency, Consistency and Consistency. Getting consistency right requires working together, coordination and attention to details daily. I believe this explains how to achieve recognition by the industry too. BTN: What are your expectations from ITB? Why is it important to attend this event? AK: Decision makers of international tourism industry will visit the ITB show. This is amazing opportunity for hotels to meet our clients and sign new contacts. I recommend attending the special MICE day with informative seminars and workshops, which is a great way to learn the industry trends. BTN: How does it feel to have been recognized as Abu Dhabi's Leading Business Hotel for the third consecutive year by the World Travel Awards? AK: Having over 65 per cent of corporate clients, we aim to provide a good service and know more about our guests to meet their needs. Sofitel’s Ambassadors (employees) offer our guests and partners a “Cousu Main” service enriched with emotion, performance and a passion for excellence.

Our sales and marketing team works with current and prospect clients every day.

MORE INFORMATION Gaze over the Arabian Gulf and Dhow Harbour from Sofitel Abu Dhabi Corniche, a skyscraping luxury five-star hotel in Abu Dhabi with 280 rooms. Discover pan-Arabic opulence blended with French art de recevoir. Designed by London WA International, the stunning Abu Dhabi hotel’s chic facade and modern interiors inspired by French Art Deco. Find out more at www.sofitel.com.

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Or ient Travel br ings luxur y tour ism to the Middle East

ORIENT TRAVEL BRINGS LUXURY TOURISM TO THE MIDDLE EAST Established in 1963, Orient Travel is now in its 53rd year of operation, a milestone for any travel business in the Middle East. Here Breaking Travel News takes a tour of the brand. Spread across the United Arab Emirates, with more than 20 strategically located offices and more than 12 implant offices, Orient Travel is the only travel agency with branches in all the seven emirates. In 2014 Orient travel was appointed the sole partner for Carlson Wagonlit travel in the region, catapulting it to unprecedented growth.

This year the Orient Travel group completed a definitive merger with their sister concern ‘Orient Tours’ one of the oldest and most renowned destination management companies operating in the UAE since 1982. Offering a complete range of bespoke experiences Orient tours offers a range of local tour programs, adventure expeditions, corporate events, cruise tours, desert safaris, cultural programs and much more.

Fully operational offices in Doha, Bahrain, Oman and Kuwait now make Orient Travel a regional player in the Middle East. Offering the complete gamut of travel services with a focus on corporate travel management, Orient travel is today a market leader in the field of retail, flights, hotels, holiday packages, special interest tours, golfing holidays, MICE, travel insurance, car hire, charter, cruises, rail travel and more.

the leader in the field of logistics and freight forwarding be it air, land, and sea. The cargo division are also GSA’s for three airfreight carriers including Yemenia, Syrian Air and Jet Airways. Persistently winning top honours at the World Travel Awards in 2010, 2013, 2014, in 2015 the organisation was conferred with the coveted ‘Middle East’s Leading Corporate Travel Company.

Orient Cargo, the freight division with over 45 years of experience, is

MORE INFORMATION Orient Travel’s award winning corporate travel services meet the highly individualised travel needs of companies and their people through a blend of technology and personalised service. Their commitment to tailored solutions and exceptional delivery standards ensures maximum return on any business travel investments. With a strong reputation for providing market-leading solutions to corporate travellers, the brand’s priority is a clients’ needs and they act to ensure that the solutions offered are the best available and suited to your needs. Comprehensive and integrated online booking tools, program optimisation through in-depth diagnostic analysis, risk management solutions, and traveller assistance services all form part of our customised solutions.

Asim Arshad heads the Orient Travel group which includes Orient Travel, Orient Tours and Orient Cargo as group chief executive, and has been leading the organisation for a little over 30 years and is a veteran in the field of travel and tourism.

To find out more head over to the official website at www.orienttravels.com.

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Oman Air celebrated major success at the prestigious World Travel Awards 2015.

OMAN AIR SCOOPS TWO TITLES AT WORLD TRAVEL AWARDS For the second year in a row, the national carrier of the Sultanate of Oman has won the ‘World’s Leading Airline Economy Class 2015’ title. And in a move which confirmed the attention to detail for its premium customers, the airline’s lounge at Muscat International Airport was also named ‘World’s Leading Airport Lounge – Business Class 2015’.

Economy Class combines superb service with outstanding comfort on both long haul and short haul flights. Whether you are flying to an intercontinental destination aboard our brand-new Boeing 787 Dreamliners, award winning A330’s or to a regional destination aboard our state of the art Boeing 737 fleet, you can be sure that you are experiencing the very best in 21st Century air travel.

The awards were presented at a dazzling red-carpet Gala Ceremony, held at the Mazagan Beach & Golf Resort in El Jadida, Morocco.

“Our Business Class lounge at Muscat International Airport has offered unparalleled comfort and amenity since it opened a number of years ago. However, we have recently reopened it following a period of substantial refurbishment. The lounge now offers an even more enjoyable environment

Welcoming the accolades, Oman Air chief executive, Paul Gregorowitsch, said: “We are honoured and delighted to accept these very prestigious awards. Oman Air’s

in which to relax, make the most of Oman Air’s warm hospitality and prepare for your flight. “As Oman Air continues its programme of fleet and network expansion, we look forward to welcoming many more customers to experience our legendary Omani hospitality and award winning service. In the meantime, I would like to thank the World Travel Awards and all those who voted for Oman Air for this wonderful recognition.”

TAKING CARE OF BUSINESS Oman Air’s Business Class lounge at Muscat International Airport combines the ultimate in modern and elegant interior design with state-of-the-art materials and tech-

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nology. The lounge offers dedicated dining facilities, quiet rooms, men’s and women’s prayer rooms, wash and shower rooms, a business centre, and a spa with massage rooms, offering complimentary 15 minute treatments.

DREAMLINER Last year Boeing and Oman Air celebrated the delivery of the airline’s first Boeing 787 Dreamliner. The airline ordered six 787-8s in November 2011 as part of its expansion plans. “We are delighted to receive our first Dreamliner which combined with Oman Air’s award-winning service will provide an excellent travel experience for our customers,” said an Oman Air spokesperson. “Our decision to invest in this game-changing airplane underlines our confidence in the 787 and the value it will add in terms of reliability, operational efficiency and comfort.” The Boeing 787 Dreamliner is an all-new, super-efficient family of commercial airplanes that brings big-jet ranges and speed to the middle of the market. In response to airlines’ overwhelming preference, Boeing designed the 787 family with superior efficiency, which allows airlines to profitably open new routes to fly people directly where they’d like to go in exceptional comfort. Since entering service in 2011, the 787 family has opened more than 50 new non-stop routes around the world. Oman Air has announced that it will deploy its first Dreamliner on services to Saudi Arabia and Europe. “We’re proud to have Oman Air join our growing base of 787 customers in the Middle East and around the world,” said Boeing Commercial Airplanes president Ray Conner. “Our partnership with Oman Air dates back almost 15 years during which time the airline has been operating the 737 family. We’re delighted to help introduce Boeing twin-aisle airplanes into its growing fleet.” Boeing currently has eight 787 customers in the Middle East with a total of 175 Dreamliners ordered and 140 in backlog. Boeing has also been contracted by Oman Air for a suite of services to support the upcoming entry into service of its 787 Dreamliners and to ensure on-going efficiency and cost savings for its fleet. Oman Air’s fleet currently comprises of two B787 Dreamliners, 18 Boeing 737-800s, five Boeing 737-900s, four Airbus A330-200s, six Airbus A330300s and four Embraer E175s. Each features spacious and comfortable Economy Class seating, with pitches varying between 30 and 34 inches, depending on the aircraft type.

MORE INFORMATION Founded in 1993, Oman Air has since witnessed massive growth and has played a major role in making Muscat an important traffic hub in the Middle East, supporting the commercial, industrial and tourism sectors. The airline currently operates direct international flights from Muscat to Abu Dhabi, Bahrain, Doha, Dubai, Jeddah, Riyadh, Dammam, Madina, Tehran and Kuwait, in the Gulf region, as well as Cairo, Beirut and Amman within the wider Middle East region. For more information head over to www.omanair.com.

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MORE INFORMATION For more information head over to www.caletahotel.com.

SEVEN WORLD TRAVEL AWARDS TITLES IN ROW FOR CALETA HOTEL GIBRALTAR

The Caleta Hotel has emerged victorious at World Travel Awards Europe Gala Ceremony 2015, winning Gibraltar’s Leading Hotel for the seven consecutive year.

tar’s action. The facilities are equally excellent, especially the health and beauty centre, and the conferencing, making The Caleta ideal for both business and leisure travellers.” In a further celebration, Caleta also took the title of Gibraltar's Leading Conference Centre for the first time in 2015. More than 500 organisations across Europe, spanning more than 125 categories, entered the competition for the World Travel Awards, the most influential accolade in travel.

CALETA HOTEL The industry’s elite - including chief executives of leading travel companies, government ministers, and tourist board chiefs - attended the glittering gala event, which was hosted at Forte Village Resort, Sardinia, Italy, in September. The 22nd annual awards recognise travel companies for delivering an outstanding customer experience and are voted by travel professionals and consumers worldwide. Kevin Taylor, senior vice president, World Travel Awards, said: “Winning is tough but staying on top is even tougher, and The Caleta Hotel has proven its world-class credentials by winning Gibraltar’s Leading Hotel for the seven year in succession.” He added: “Its location is unrivalled – a tranquil spot overlooking the Med yet also close to the heart of Gibral-

The Caleta Hotel Gibraltar offers high quality conference, wedding, accommodation, restaurant and leisure facilities to an international clientele of business and leisure visitors to Gibraltar. The hotel boasts modern well-appointed rooms and suites, restaurants, a lounge bar, health and beauty club and the best wedding, conference and banqueting facilities. It is located on the tranquil eastside of the Rock; a vantage point that offers stunning views of the Mediterranean Sea and the coastline of the Costa del Sol. The Caleta Hotel overlooks the peaceful former fishing village of Catalan Bay, yet it is just minutes away from the centre and airport of this lively little metropolis. On clear days, the North African coast, on the other side of the Straits of Gibraltar, seems close enough to touch - creating a visual spectacle that offers 180-degree views of sea, sky and the meeting of two continents.

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HONG KONG INSIDER’S GUIDE A few days or just hours are enough to get you hooked on the incredible city that is Hong Kong! Whether you’re a first timer, or already have a love affair with this great city, the following are recommendations and tips on Hong Kong from people in the know.

A FUSION OF TWO WORLDS With a remarkable history that moves through Chinese immigration, colonisation by the British and subsequent handover into a Special Administrative Region of China, it should come as no surprise that Hong Kong is such a melting pot of Eastern and Western characteristics. You can take a walk around the Central and Western District to understand how this East-meets-West heritage has given the city a style that is just its own - that has to be seen to be understood. Everywhere you step in Hong Kong, you’d be hard-pressed to miss signs of the city’s unique fusion of East

and West - a complex multicultural vibe that makes it such a unique and easy-to-navigate travel destination. Hong Kong’s Chinese and British make-up runs through its fabric: it’s in the very stone of its preserved buildings and the old-fashioned street signs, on the racks of local fashion designers and the tables of the best restaurateurs. From this cultural fusion - these leftovers from the past - emerges a new, modern Hong Kong.

in the 50s and 60s, these canteen-style restaurants are reminiscent of 1950s Western cafés and attract Hongkongers who are after simple, comforting fare. Whether it’s the food, fashion, architecture, or simply the atmosphere pervading the city, you’ll discover a culture here that is completely unique: it has adopted the best developments of both the East and West to create a third entity - a culture that is indescribably and inexplicably Hong Kong.

Dining is another side of Hong Kong where you can see a variety of cultures and flavors at work. Take the old-school Hong Kong diner the bing sutt - as an example of how the city has put its own spin on Western food. Originating

SLEEPLESS CITY FROM DAY TO NIGHT Hong Kong comes alive at night, abuzz with diners, revellers, theatre goers and even market traders still out plying their wares. The nightlife

scene is rightly legendary: there is something to do at every time of the day in this city that never sleeps. The nightlife options are too numerous to mention. A sample of what’s on offer ranges from cultural performances through to late-night party venues and midnight feasts. So you’re after a good time? You’ve definitely come to the right city! Hong Kong boasts entertainment galore and most of it kicks off after sunset. Whether you’re after a classy cocktail in a trendy bar, live entertainment that beats through the night, a late-night snack to quell those hunger pangs or even a midnight run, Hong Kong is the city to oblige.

H o n g K o n g I n s i d e r ’s G u i d e

If you’ve already heard of Hong Kong’s crazy all-night vibe, then it’s surely because of the sheer number of bars of all shapes and sizes. Most first-timers head straight to the thoroughfares of Lan Kwai Fong in Central, which are packed full of bars and nightclubs, with revellers spilling out onto the streets at all hours. However away from this main draw, lots of trendy niche bars are opening up for a slightly more cultural experience. Hong Kong’s nightlife is legendary and you’ll be sure to feel the vibe too after trying some of these suggestions. But whatever you do while you’re here, just be sure to capture the city’s skyline view at night - it’s one experience that will stay with you forever.

GREEN HONG KONG - STEPPING INTO THE WILD Hong Kong is one of the busiest metropolitan cities in the world, with a population of around seven

million people. But this number seems few compared to the sheer volume of rich wildlife pervading the region: some 3,000 varietals of flowering plants, plus more than 2,000 species of moth, dragonfly and butterfly. You can also get outdoors in Yuen Long, exploring the district’s ancient fishing villages, walking trails and organic farms. If you’re a lover of all things wet and wild, you’ve come to the right destination! Hong Kong may be best known as an urban metropolis but its little-known secret is that about 40 percent of the territory is formed of country parks and nature reserves. Step outside of downtown and you’ll discover steeple-top mountain chains, remote hiking trails, rugged coastlines and wild beaches. Add on to this that Hong Kong has more marine diversity than the Caribbean and boasts one third of the total bird species in China, and it won’t be long before you’re spending all your precious time outdoors.

MORE INFORMATION More Hong Kong Insider’s tips on local travel experiences and adventures on www.DiscoverHongKong.com

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T r a v e l W i t h F l a i r t a k e s t o p Wo r l d T r a v e l A w a r d s t i t l e s

TRAVEL WITH FLAIR TAKES TOP WORLD TRAVEL AWARDS TITLES Travel with Flair, a leading South African BEE travel solutions company with over 19 years in the industry, has been recognised by the voters at World Travel Awards.

Travel With Flair presently operates 17 branches across South Africa and has a team of over 700 skilled professionals, each of whom is passionate about the arrangement, administration, planning and finer details of local and corporate travel. The company is renowned for its comprehensive travel management programme, which combines innovative methods with cutting-edge technology as part of long-term relationships with clients, partners and suppliers. Clients include several large prestigious corporate and governmental accounts. These qualities have recently been recognised by the voters at World Travel Awards, with Travel With Flair claiming three prestigious titles; South Africa's Leading Travel Management Company, and Africa's Leading Online Travel Portal

and Africa's Leading Business Travel Agency. Travel With Flair chief executive, Johanna Mukoki, said: “Our mission is to be the most professionally managed corporate travel solutions Company throughout southern Africa. She added: “We therefore pride ourselves on personal attention to detail. Our customer-focused consultants provide world class service and are backed up by the hands on approach of their directors and management.” In the consumer space, too, Travel With Flair has travellers covered, allowing customers to utilise the preferred partner agreements of the group to build a perfectly tailor made holiday. At Travel With Flair its first class all the way!

MORE INFORMATION Travel With Flair is customer-focused and offers a total quality travel management programme with flexibility to suit the various needs of your organisation. The business relationships which have been built over the past fifteen years are testimony to their skills in managing your company’s travel portfolio. The brand has outstanding preferred partner agreements with the major airlines, hotel groups and car hire companies. For more information on the company visit www.travelwithflair.co.za.

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Philippine Airlines leads with Datalex Digital Commerce

PHILIPPINE AIRLINES LEADS WITH DATALEX DIGITAL COMMERCE Datalex has partnered with Philippine Airlines for over nine years to deliver differentiated and competitive e-commerce offerings to leisure and corporate customers across online, mobile and agency channels. service. We are pleased to partner with Datalex to deliver competitive offerings to domestic and international customers across all digital channels and devices.” Consumer confidenc e in the Philippines is ranked as one of the most optimistic globally and consumers are among the world’s most active and most participative digital consumers. Philippine Airlines, one of Asia's premier carriers, has been at the forefront of digital commerce innovation and has become one of the most popular e-commerce sites in the Philippines. Dominic Clarke, senior vice president global sales, Datalex, said: “We are honoured to continue this exciting partnership with Philippine Airlines for a further five years. Philippine Airlines is a great example of digital commerce innovation which abstracts from constraints of operational host systems.”

AIR CHINA

The Datalex Digital Commerce Suite supports unified pricing, offer and order management of all products and services to Philippine Airlines’ customers across all online channels and devices. Most recently, Philippine Airlines extended its commerce platform to support corporate agency shopping and booking with consolidated payments and credit management features for over 200 corporations. David Lim, senior vice president of commercial operations, Philippine Airlines, said: “Datalex provides a flexible e-commerce framework which helps us to drive profitability and excellence in

At the same time Air China has been able to leverage the pricing, shopping, and merchandising and reservation management features of the Datalex Commerce Platform to deliver optimised offers to domestic and international customers across all digital B2C channels. Air China benefits from a flexible promotions framework as a component of the Datalex Commerce Platform. Business users leverage this capability to dynamically configure and deploy tailored promotions to domestic and international customers. Fajin Hu, senior manager of ecommerce at Air China said: “The Datalex booking engine enables Air China to handle huge volume of search and

booking smoothly on big promotion events to customer segments across all online channels. “ This Promotions functionality enables the efficient creation of a variety of promotion types, and when coupled with marketing strategies, can drive demand and increase conversion rates. Air China continues to use the feature extensively for the efficient creation of a variety of promotion types, available to all potential customers or to a targeted and limited sub-set of customers. Clarke said: “We are proud to partner with Air China as their commerce platform for all online channels.“

MORE INFORMATION Datalex - considered the World’s Leading Travel Merchandising Solution Provider by World Travel Awards - is a market leader in digital commerce for travel retailers. The Datalex commerce platform enables a travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world’s most innovative airline retail brands. Its customers include Abacus, Aer Lingus, Air China, Air Transat, Brussels Airlines, Copa Airlines, Delta Air Lines, Edelweiss, HP Enterprise Services, JetBlue Airways, Philippine Airlines, SITA, Swiss International Air Lines, Virgin Atlantic, Virgin Australia, West Air and WestJet. The company is headquartered in Dublin, Ireland, and maintains offices across Europe, USA and China. Head over to www.datalex.com for more information.

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INTERCONTINENTAL SAMUI BAAN TALING NGAM RECOGNISED AS WORLD LEADER IN LUXURY

Last year ended with a grand finale for the InterContinental Samui Baan Taling Ngam Resort. Within as many weeks, the luxurious resort, built on 22 acres of landscaped tropical gardens on the unspoilt western coast of Koh Samui, managed to take home three prestigious awards.

I n t e r C o n t i n e n t a l S a m u i B a a n Ta l i n g N g a m r e c o g n i s e d a s w o r l d l e a d e r i n l u x u r y

It had been voted not only Thailand’s but also Asia’s Leading Beach Resort by the World Travel Awards, and crowned the World’s Leading Wedding Resort at the WTA Grand Final Ceremony held in Morocco. But all these accolades come with the responsibility of finding innovative ways to extend and improve the resort’s offering. In autumn 2015, the exclusive Thai spa operator HARNN took over the management of the hotel’s spa villa, which is perched on a cliff 120m above the sea and hidden amidst dense tropical gardens. The only HARNN spa on the island, it uses botanical extracts as active ingredients to help restore the natural balance between body, mind and environment. A passion for Asian culture and traditional herbal medicine shines through all the bespoke treatments and products.

NEW FAMILY ROOMS In December 2015, a new room concept was launched to round off the property’s exclusive selection of rooms, suites and villas – the Family Rooms. Located in the main building, the highlight of these rooms is the children’s corner. It features a cosy bunk bed which invites kids to snuggle up in, to bounce on or to launch pillow fights from. It is left to the parents

to make the difficult decision of which child gets the top bunk!

ent carpet which gently floats on the surface of the infinity pool. The experienced wedding team is knowledgeable about religious and cultural wedding traditions and is willing and able to pull out all the stops necessary to make it truly the best day in the happy couple’s life and meet every expectation.

Bean bags entice the children to relax and lounge and colouring books are available for some quiet time. A fantastic toy treasure chest is just waiting to be explored and there are even children-sized bathrobes and slippers so that everyone is set to race to one of the pools or the beach. During their stay, kids have free access to the resort’s own Planet Trekkers Kids Club which offers activities in and around the resort. It is supervised by a team of experienced and qualified child minders.

CLUB INTERCONTINENTAL VILLA & RESIDENCES When booking one of the spacious and elegant villas, guests are eligible to all the Club InterContinental benefits, which enhance the luxury of the stay. Beside the exclusive round trip airport transfer in the hotel’s own comfortable fleet, a butler is at your beck and call around the clock, fulfilling all your wishes. Unlimited soft drinks from the minibar and tea and coffee throughout the resort will keep you hydrated.

OVER-WATER WEDDING CEREMONY The InterContinental Samui offers numerous picturesque wedding venues at the resort to fulfil any bridal couples’ dream. From romantic beach weddings to secluded spots within the landscaped gardens or in the hotel’s magnificent lobby, to walking down the 150m long private pier into the sunset. InterContinental Samui has now added one more: over water ceremony on the infinity pool, signifying the magnitude of the marriage promise.

Every evening, there is an evening cocktail hour with premium wines selected by the sommelier, classic cocktails and sparkling wines as well as a mouth-watering range of snacks and canapés – which enhance the stunning sunset over the Gulf of Thailand. Guests can also enjoy the sumptuous, traditional afternoon tea with home-made

The couple exchange their vows and rings standing on a transpar-

sweet and savoury treats paired with exclusive TWG tea blends, all served at the Serene Lobby Café. Throughout the stay, guests can start the day with a laid-back buffet breakfast overlooking the sea at Amber and children have access to Planet Trekkers and its extensive activities. Broadband and Wi-Fi internet access is available throughout the premises and local calls and daily newspapers are free of charge.

MORE INFORMATION InterContinental Samui Baan Taling Ngam Resort is an exclusive enclave of just 79 Thai-inspired guest rooms, suites and villas, each featuring a private balcony with spectacular sunset views over the Gulf of Thailand, the nearby Five Islands and Ang Thong National Marine Park. For more on visiting the InterContinental Samui Baan Taling Ngam Resort head over to samui.intercontinental.com.

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Lopesan brings Spanish f lair to the world

Lopesan Hotel Group is a leading Gran Canariabased hospitality company, which currently owns and manages 20 hotels around the world. Here Breaking Travel News takes a look at what is on offer at some of the flagship properties.

LOPESAN BRINGS SPANISH FLAIR TO THE WORLD

Lopesan presently maintains properties in Gran Canaria, Fuerteventura, Germany, Austria and the Dominican Republic, with its three flagship Hotels - Lopesan Costa Meloneras, Lopesan Villa del Conde and, the newest, Lopesan Baobab – being considered among the best in the industry.

Located inside the hotel, the luxurious Corallium Thalasso Therapy Centre will make customers feel like a fish in the wide ocean – weightless, free, completely relaxed, and surrounded by healing sea water that tingles on the skin. Lopesan Baobab Resort, also in the exclusive resort of Meloneras, is set just a few minutes walking distance from the kilometre long dunes. The famous Faro de Maspalomas lighthouse and an extensive seafront with luxury boutiques are also just a few minutes drive.

Firstly, Lopesan Villa del Conde Resort & Corallium Thalasso is located in the stylish resort of Meloneras on the beautiful Atlantic coast, with access to the seafront and a multitude of cafes, restaurants and boutiques. The Meloneras golf course is also in the immediate vicinity. The hotel is a spacious resort with flowery walks, typical plaza style courtyards and fascinating tropical gardens. A total of five restaurants serve international cuisine, of which three are a la carte. The terrace bar, an ale-house, a night bar, and three other bars complete the line up and create the perfect ambience for evenings by the sea.

Upon arrival, visitors are awestruck by the fascinating architecture, with a wooden bridge leading them toward the entrance, passing over an impressive waterway. A new and unique holiday resort in African style, the spectacular architecture, exotic flair and an outstanding atmosphere are all ideal for families with children. The focal point of the complex is the 21 metre high African main building with bars, restaurants, and café. Soft brown shades submerse the rooms in distinctive light, creating the unique feeling of well-being. Generous rooms and suites in elegant African designs with exclusive furnishings complement the feel.

MORE INFORMATION Head over to www.lopesan.com for more information or visit Lopesan at Hall 4.2/208.

Finally, Lopesan Costa Meloneras Resort, Corallium SPA & Casino is the largest resort in Spain. Located at the entrance to Meloneras, the property is ideally situated for seaside walks or exclusive shopping trips, while free transfers takes guests to the local golf courses. The spectacular hotel buildings are magnificently designed in colonial architectural, and offer 1,136 spacious rooms, modern furnishings, contemplative court yards, typical wooden country style balconies, exclusive fittings and an elegant atmosphere. A gorgeous 76,000 m2 subtropical garden landscape, including 2,000 palm trees, exotic plants and waterfalls complete the look. Some five restaurants, with a wide selection of cuisine, welcome holidaymakers, while inside the hotel is one of the biggest wellness centres in Europe. The Corallium Spa Costa Meloneras takes guests into a sensual world where they become enchanted by the interplay between the elements of water, light, colour, sound, and aroma. Fascinating bathing landscapes, grottos and relaxation areas indoors and outdoors are based on the Canaries‘ vulcanic nature.

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Creative Travel launches Jungle Sutra

CREATIVE TRAVEL LAUNCHES JUNGLE SUTRA Jungle Sutra has been especially crafted by Creative Travel to showcase India’s more commonly sought after wildlife, as well introducing the lesser known species that as of now India may not be known for. Here Breaking Travel News chats with organisation head Varun Narain Mathur about the ambitions for the company. Breaking Travel News: How did you get interested I wildlife in the first place? Varun Narain Mathur: I grew up in a family who were passionate about protecting and preserving our environment. As a child I would accompany my grandfather on safaris and also to meetings and activities promote and provide environmental education, afforestation activities, encourage the use of non-conventional energy sources and to support the cause against limestone mining which was rife in our state. It was in these early years that ingrained in me the love for our natural surroundings and the need to protect them. Without forests there can be no wildlife. BTN: Which is your favourite park? And why? VNM: There are actually not one but two! The first is Corbett Tiger Reserve which I have been visiting for the last 25 years or so and it has provided me with some really memorable moments. It has approximately half of the bird species found in India, an exceptional history and many great conservators are associated with the park. It offers the opportunity to stay inside the park in forest rest houses which transports you back in time. It offers a unique experience of watching herds of elephants migrate in between Corbett & Rajaji National Park - an experience

which is extremely rare to witness these days.

We don’t have the vast expanses of land that there are in Africa but we do have more concentrated areas showcasing phenomenal diversity. It also used to be that the wildlife lodges in Africa were far superior to India, but now we have lodges to rival the African ones and as an additional bonus, Indian safaris are far less expensive!

The other park that I feel should be on everyone’s checklist is Satpura Tiger. It sets an example in offering a complete wilderness which no other park can from canoeing up the streams in the forest; exploring the jungles on elephant backs, on foot and even cycle through designated areas in the core forest. They have a two night camping trail that lets you trek right through the park. It is how a wildlife experience used to be and still should be.

BTN: Why Jungle Sutra? VNM: Jungle Sutra has been specifically developed with the aim of filling this void which exists in the travel industry, of providing a high-quality, well thought out wildlife product with the aim to showcase knowledgeably and considerately the complete diversity of India’s natural heritage and not just tiger tourism.

BTN: You mentioned Africa, how do you think the Indian Safari experience compares with the African safari? VNM: Few people realise just how diverse India’s wildlife is, the majority of trips are sold just on tiger safaris but, the tiger, leopard and lion are just three of the 15 cat species to be found in India. We also have wild elephant, rhino, wild water buffalo and gaur, the Indian wild dog, jackal, striped hyena and wolves, four species of bear, sloth, Himalayan black bear, brown bear and sun bear, and 270 species of snake, including the king cobra, the largest venomous snake in the world.

I therefore saw a lot of synergy between us both, me with my wildlife experience and beliefs and Jungle Sutra having a similar philosophy to mine. Their advantage is having a vast reach within the travel industry which will enable me to share my knowledge and beliefs to a wider audience. BTN: How does Jungle Sutra aim to differentiate itself in a largely generic market?

There are also 1250 species of birds and, what most people don’t know, the Hoolock gibbon, the only Ape to be found in the subcontinent.

VNM: Our experiences will be customised on the basis of client profiles and interest areas. Activities in the same park for families

travelling with children will be very different from the ones planned for wildlife and birding enthusiasts and different again for school groups and for volunteer groups. We will work with lodges with a strong eco-tourism focus and which are run by people who are passionate about wildlife and not just hotels which are cashing in on tiger tourism with no thought to the eco systems or experience provided to clients. BTN: In a business that thrives largely on our environment, how does Jungle Sutra as an organisation contribute to conservation? VNM: We work with hotels which have a strong conservation focus and we also work closely with WWF India, actively promoting their “Give Back to Nature” initiative. Information leaflets are part of every guest’s welcome kit and in case the guest would like to make additional contributions we help facilitate this. Jungle Sutra also has partnered with Tour Operators for Tigers to showcase and promote ethical wilderness practices. We also work closely with organisations such as Wildlife SOS that specialise in wildlife rescue and rehabilitation in order to help further their cause.

MORE INFORMATION Jungle Sutra is headed by Varun Narain Mathur and his team of wildlife enthusiasts who have travelled extensively in India and around the world for wildlife and can curate programs to not only meet your requirements but exceed your expectations. Find out more at www.junglesutra.com or visit Creative Travel here at ITB Berlin at Hall 5.2b/219.

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EUROPE GALA CEREMONY 2016 27th August 2016 Cornelia Diamond Resort, Antalya, Turkey worldtravelawards.com wtravelawards

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TITANIC DELUXE BODRUM TO OPEN IN APRIL 2016 Titanic Deluxe Bodrum will offer high class all-inclusive services in the Guvercinlik tourism region of Bodrum, one of the most important holiday destinations of Turkey, when it opens later this year. Here Breaking Travel News takes a tour.

Titanic Deluxe Bodr um to open in April 2016

SPA BREAKS The Befine Spa within Titanic Deluxe Bodrum offers specially designed elegant massage rooms, a SPA Suite, Turkish bath, sauna, steam room, snow fountain, beauty centre, Indoor and outdoor heated swimming pools and a fitness centre equipped with the latest technological devices. kilometres from Bodrum City Centre and three kilometres from Güvercinlik Town.

Deluxe Bodrum. The sea, which can be used all day long in every month of the season thanks to its location not being affected from direct winds, are the most important privileges of Titanic Deluxe Bodrum.

Access to the facility from the airport and to Bodrum City Centre from the facility can be made in short time through the divided highway. The facility is located on seafront in the unique beautiful Guvercinlik Bay, covering an area of 80,000 m2 with a 400 metre beach. It is 15 kilometres away from Bodrum/ Milas International Airport, 25

In addition to the main restaurant Parkfora, Titanic Deluxe Bodrum offers five a la carte restaurants serving Aegean, Asian, Turkish, Italian cuisines and Beef Grill Club. There are also 13 bars and cafes with different types and themes.

Being the closest five star deluxe hotel to the airport and located in Guvercinlik, one of the most beautiful bays of Bodrum, are the most important features of Titanic

There are suitable activity and animation opportunities for different age categories within Tini Kids Club having professional staff talking different languages. As well as themed Special Parties and Private Party Nights, there are many activities day and night such as dance shows, live music, pool games, water gym, aerobic, step, yoga and pilates, beach volley, beach football, tennis, table tennis, boccia and dart.

MORE INFORMATION The name Titanic Hotels first appeared on the agenda after the opening of the first resort hotel of the group, ship-shaped, five-star hotel with 653 rooms, Titanic Beach Lara in Antalya, Turkey in 2003. The group’s story of hotel management started in 1998. Tourism Investments started in Istanbul, Turkey in 1998 with a hotel offering 45 rooms and continued in 2000 with a new hotel offering 100 rooms in Istanbul, Turkey again. In conjunction with the admired success of Turkey’s first concept hotel - Titanic Beach Lara - in service industry, all the hotels of the Group united under the brand mark Titanic Hotels. The brand mark Titanic Hotels, which is born in Turkey and has become an important global label, supports Turkish economy and creates vital recruitment with its corporations. Head over to www.titanic.com for more information or visit Hall 25/154 here at ITB Berlin for more information.

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CULIN’ART EXHIBITION RETURNS TO INTERCONTINENTAL NHA TRANG The second Culin’Art exhibition of InterContinental Nha Trang will introduce stunning ethnicity images by celebrated photographer Rehahn and a creative culinary journey with executive chef Dennis Barton.

The hotel’s leadership commissioned Hoi An-based acclaimed photographer Rehahn to be the stellar artist to collaborate with the culinary talents of InterContinental Nha Trang. Together, they will marry colours, flavours and emotions to create a landmark exhibition of portrait and travel photos complemented by an artistic dining innovation. The event will showcase the harmonious display of photographic and culinary arts which compose the diverse, colourful and exotic ingredients from around Vietnam until April 15th, 2016. Over 24 masterpieces personally selected and printed by Rehahn will be exhibited across a series of contrasting platforms across the hotel’s public area and will illustrate the extraordinary range of subjects that he has captured throughout his eight year trip around Vietnam, bonding and capturing the soul of people. The exhibition will openly display at Hotel Lobby and free for public entrance. In conjunction with the photographic artworks, the Culin’Art in 2016 also presents each guest with a menu of 13 signature dishes diligently curated for personalised experience. These innovative dishes are created by executive chef Dennis Barton from Australia who will infuse the taste of world cuisine with exotic spices of Vietnam. Then combined with meticulous preparation, the skillful culinary team

at Cookbook Cafe will prepare delicacies including Atlantic Smoked Salmon with Gia Lai Highland Musk White Pepper, Nha Trang Calamari Fried with Doc Let Salt and Ha Giang Wild Pepper, Roast Duck with Orange and Lang Son Fresh Star Anise, and many more. The enlightened culinary journey will be accompanied by a range of five distinctively different liquors from the makers of the Son Tinh, considered an iconic Vietnamese liquor maker of international reputation. The beverage choice has been selected for the menu sourcing finest quality ingredients to match. Food lovers will be delighted by authentic Vietnamese flavours combined with world delicacies all made from the best ingredients of Vietnam as part of Cookbook Cafe restaurant, located on the first floor of InterContinental Nha Trang. “The Culin’Art is a prominent exposure of our annual project to support destination and local community which clearly indicates the importance and effect of creative partnership between commercial organisation and the art makers. “We aim for every best result possible in the organisation of every Culin’Art event and hope its ongoing effort will be a unique contribution to the development of the community in Nha Trang” said Pascal Caubo, general manager, InterContinental Nha Trang.

C u l i n ’A r t e x h i b i t i o n r e t u r n s t o I n t e r C o n t i n e n t a l N h a T r a n g

MORE INFORMATION Situated on the golden street Tran Phu, InterContinental Nha Trang, named as the Asia’s Leading New Hotel by World Travel Awards 2015, is the latest addition to the InterContinental family in Vietnam. The hotel features 279 guest rooms including 56 luxuriously furnished suites, designed by the renowned Singaporean Tan Hock Beng. All the guest rooms and suites feature spacious balcony with private sitting area. The hotel’s signature restaurants and bars promise to bring unforgettable dining experiences to sophisticated gourmets. Cookbook Café, the main restaurant, serves all-day dining a-la-carte menus and buffet at night. Guests will also have opportunity to indulge in candle-lit dinner and pamper their taste buds with a variety of local seafood. Either take a sip of cocktails at Lobby Bar or Aqualine Bar or soak up glorious sunshine on the poolside loungers will be memorable moments during your stays. Guests can enjoy a dedicated Fitness Centre with three outdoor swimming pools; Spa InterContinental offering a wide range of modern and traditional treatments, which comes with a couple suites; and a Kid’s Club designed to entertain young guests. InterContinental Nha Trang boasts the most extensive meeting facilities in the city, which is able to cater up to 800 persons. With five meeting rooms that open to natural light and the largest pillar-less grand ballroom in Nha Trang, InterContinental Nha Trang is an ideal choice to hold various meetings and conferences. Find out more at nhatrang.intercontinental.com.

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Diamonds La Gemma dellâ&#x20AC;&#x2122;Est - Zanzibar Host Venue for the 2016 World Travel Awards, Africa and Indian Ocean Gala Ceremony April the 9th, 2016

Diamonds Resorts: Kenya - Maldives - Mozambique - Zanzibar

Managed by PlanHotel Hospitality Group

F E AT U R E

SULTAN GARDENS RESORT SETS ALL-INCLUSIVE STANDARDS IN SHARM EL SHEIKH Enviably located between Sharm El-Sheikh International Airport and the city centre, Sultan Gardens Resort boasts 220 meters of private sandy beaches, a breadth of beautiful coral formations, and an unrivalled view of the stunning Tiran Island. The Sultan Gardens is proud to present its valued guests with 520 spacious rooms and suites which are surrounded by thriving gardens, picturesque scenery and five star resort facilities. Five gorgeous pools and the some of the best food anywhere in Egypt complete the perfect resort holiday setting.

FINE DINING Dining is an integral part of any holiday. The Sultan Gardens Resort is a firm believer in this concept and in the importance of offering delicious food coupled with inspired service. Guests will be impressed with the wealth of choice on offer as they explore the option on hand in the six restaurants. Guests will also enjoy food served at one of the multiple pool and

One of the finest all around resorts on the picturesque Red Sea, the multiple award winning, certified eco-friendly Sultan Gardens Resort in Sharm el Sheikh is the ideal all-inclusive holiday destination in southern Sinai.

Sultan Gardens Resor t sets all-inclusive standards in Sharm el Sheikh

with a host of exciting developments in the pipeline to assist in sales efforts and improve satisfaction for customers.

beach bars, or may choose to take advantage of 24 hour room service offering a robust and exciting menu selection.

WATER PARKS Other exciting attractions, such as water parks, an equestrian centre, go kart racing tracks, ice skating rinks and the Ras Mohammed wildlife reserve are just a short bus or taxi ride from the Resort.

For example, Sultan Gardens Resort recently announced the opening of the new adults only North 38 Pool & Bar. The new 450 cubic meter pool is heated and features a swim up bar, large outdoor Jacuzzi with waterfall, private cabanas, and an elevated sundeck.

Whether you are there to relax, enjoy the famous Red Sea Coral Reefs or explore what else Sharm has to offer the Sultan Gardens is ideally placed to be your home base for a trip to Sharm el Sheikh.

The addition of the new pool and bar give Sultan Gardens Resort a total of five large swimming pools and ten bars.

LATEST NEWS

PREMIUM SUITES

Despite being recognised as Africa’s Leading Beach Resort by World Travel Awards in 2015, Sultan Gardens is not resting on its laurels,

Sultan Gardens Resort is also presenting its newest and most luxurious guest accommodation in the form of the new Premium Suites. These 24 deluxe suites, with a size of more than 742 square feet per suite are located around the new North 38 Pool & Bar and feature large in-room Jacuzzis for two, separate in-suite closet and make up room, in-room bar, walk-in shower and private terrace or balcony. The new Premium Suites represent the very best guest accommodation Sharm El Sheikh has to offer.

THE RESORT ALSO RECENTLY REFURBISHED ITS FAMILY ROOMS. The new family rooms were designed to address all of the feedback and suggestions from partners and guests and boast new

floors, new furniture, new linens and brand new enlarged washrooms. The rooms have also been redesigned so that the children’s room is in the back and the parents’ is in the front allowing for more security for children and more privacy and freedom of movement for parents. Sultan Gardens Resort is always listening to partners and finding new ways to improve services and add value for money for you and for mutual customers. In recent weeks this has led the resort to also add some new features to its classic all inclusive package, including unlimited Free WIFI for all guests in all areas of the resort including restaurants, pools and guest rooms. At the same time a daily Afternoon Tea will be offered daily, from 16:00 to 17:30 at the Lord’s Inn Bar located in the lobby, while a Midnight Snacks meal will also be offered daily from 00:00 to 01:00.

MORE INFORMATION For more information on Sultan Gardens Resort head over to the official website at www.sultangardens.com.

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ASIA & AUSTRALASIA GALA CEREMONY 2016 15th October 2016 InterContentinal Danang Sun Peninsula Resort, Danang, Vietnam worldtravelawards.com wtravelawards

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Visit www.breakingtravelnews.com for the latest travel industry news or read on your mobile at breakingtravelnews.mobi

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T w i g a To u r s s h a r e s t h e j o y o f A f r i c a w i t h t h e w o r l d

TWIGA TOURS SHARES THE JOY OF AFRICA WITH THE WORLD

The joy of living in Africa and the passion to show their homeland was far too tempting to miss and both left their chosen profession to start a safari company from humble beginnings. Back then few locals had ventured into tourism which was considered the preserve of multinationals and the pair knew that to succeed they would have to be different, be creative, fun to be with, but above all, provide an unmatched safari experience that surpass the expectations of even the most discerning guests. Armed with expert local knowledge of East Africa and their traditional warm African hospitality the pair embarked on their challenging journey. Along the way the pair continued to excel and carve out a name for themselves as the only safari company who would willingly provide warm and personal hospitality to their visiting guests.

It seems so ancient yet it is only 36 years ago, in 1980, when Rajab and Minaz established an office in the suburb of Nairobi.

In addition, Rajab and Minaz had a special way with their guests - they would pop open a bottle of champagne to welcome all their arriving guests, took the time to celebrate any special occasion, opened up

and to hear stories from their excited guests before giving them a warm send off. Their firsts were endless and, today, Twiga Tours is recognised as a leader in the safari industry and has been voted severally as the World’s Leading Luxury Safari Company and the World’s Responsible Tourism Company by the prestigious World Travel Awards. Their creativity, personal honesty, integrity and warmth have played the most significant role in this major success of the company. Today, the company has established its headquarters in Nairobi and centralised its booking process to make it easy and convenient for its partners around the world to send one e-mail for any enquiries or bookings for the whole of East Africa rather than having to deal with various different offices. In addition, to ensure smooth operations of our safari programmes the company has fully staffed strategically located offices in Mombasa and Arusha. The company is also IATA accredited and has three retail offices to serve the needs of corporate and MICE clients.

MORE INFORMATION Since its inception in 1980 Twiga Tours has evolved with the ever changing tourism environment to ensure that it always surpass our guests’ expectations in every way. The major form of accepted transport, particularly in Kenya was and still is the Minivan. The capital cost to purchase and build a state of the art Safari (Land) Cruiser is prohibitive and a major deterrent to most tour companies. However, Twiga is different! They felt our guests deserved a much better vehicle to drive around in when travelling over some very difficult roads and especially during game viewing drives. For more information visit www.twiga-tours.com or head over to Hall 21.a/120 here at ITB Berlin.

their family home to share a meal

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INTERVIEW

Breaking Travel News interview

WILLIAM TATHAM, VICE PRESIDENT, CRUISE SHIPPING, PORT AUTHORITY OF JAMAICA Jamaica was recognised as the World’s Leading Cruise Destination by World Travel Awards in 2015 for the tenth consecutive year. Here Breaking Travel News sits down with Port Authority of Jamaica vice president William Tatham to discuss the work the destination is putting in to ensure it stays ahead of the competition. Breaking Travel News: Jamaica was recognised as the World’s Leading Cruise Destination for the tenth year in succession at the World Travel awards in 2015. How did it feel to be recognised in this way? William Tatham: We feel that this is an extraordinary achievement and reinforces our conviction that hard work and continued investment in the destination is the right strategy. Each time we win the award it reaffirms that we were on the right path, that our efforts were being recognised and encourages us to do even more. The first year we won we already had some benefits working in our favour. Jamaica was a strong

brand and was a destination with a number of significant attractions alongside three attractive ports of call, Montego Bay, Ocho Rios and Port Antonio. Today the Jamaica brand is stronger than ever, we have more than a days’ worth of marquee attractions and, with the introduction of the port of Falmouth, four unique ports of call. BTN: Jamaica saw a record 3.7 million tourist visitors last year. How important is the cruise sector to this success. WT: The cruise sector is critical to record arrivals Jamaica saw last year. Of the 3.7 million tourist visitors last year more than 1.4 million

W i l l i a m Ta t h a m , v i c e p r e s i d e n t , C r u i s e S h i p p i n g , Po r t A u t h o r i t y o f J a m a i c a

were cruise passengers. This was our third record year in a row for this sector. Cruise passengers impact the destination in so many positive ways and due to the nature of its operations encourages it to deliver an even better experience for all of Jamaica’s visitors. Much of the development in our attractions sector over the last ten years can be directly attributed to the growth in cruise passenger arrivals. Port of call passengers are only on the island for a few hours on a single day and as such want to feel that they had an experience that is unique to that destination. Recognising this, the ministry of tourism initiated a number of incentives to encourage the growth

BTN: What can we look forward to from the cruise sector on the island this year? What improvements do you have in store? Ocho Rios, Falmouth and Montego Bay are all currently undergoing a period of development; where do we stand with this process?

berthing capacity a new Ground Transportation hub and tender pier will be added to the facility. In order to encourage even more passengers to debark a wide seafront promenade is to be developed that will encourage more passengers to enjoy the town’s unique offerings.

WT: At the port of Montego Bay we refurbished our small cruise terminal at berth two for the 2015/2016 cruise season. This terminal will be further expanded during the summer months in order to accommodate a larger homeport in winter 2016/2017. As a result of increased demand in order to meet the needs of larger homeport vessels, the main cruise terminal is undergoing a major upgrade. Included in this project is the installation of central air-conditioning, upgrading of restrooms and common areas. In order to provide even more terminal space all internal commercial space has been demolished thereby increasing the operations area by some 40 per cent. A new boardwalk shopping area has been created adjacent to terminal building.

BTN: Are you welcoming any new cruise ships to the island for the first time?

In the town of Falmouth the government is spending in excess of US $5 Million in the upgrading of key roads and related infrastructure. In addition the Port Authority is working on a project that will see the addition of a large portside attraction including museum that is in keeping within the theme of the historic Georgian port facility.

of the attractions sector. As a result, we have seen the development of a number of unique tour offerings including Mystic Mountain, Good Hope Estate and Dolphin Cove just to name a few.

In Ocho Rios the long overdue upgrade to the Reynolds facility will begin in April. Expected to be ready for the 2016/2017 winter season, the upgrade will allow the newest generation of vessels to come alongside at that port facility. To complement the upgrade in its

In addition to growing the port of call market the Port Authority has been successful in developing the homeport market. Five cruise vessels elected to use Montego Bay as their homeport of choice for the 2015/2016 winter Season. These included vessels from AIDA Cruises (Germany), Thomson Cruises (UK), Celestyal Cruises (Cyprus) and MSC Cruises (Italy). An added benefit of these homeports is the increased airlift to Jamaica that serves both the hotel and cruise sectors this side of our operations is expected to grow further.

WT: This winter we had quite a few exciting calls from Britannia (P&O), Anthem of the Seas (RCI), AidaMar (AIDA) and the Norwegian getaway. Next season we will welcome the Carnival Vista and two new Homeports from TUI Cruises and MSC Cruises respectively. BTN: What are you most excited about that will impact the cruise business in Jamaica? WT: In a word… Cuba. We believe that the full opening of Cuba to all cruise companies will have a profoundly positive impact on the industry and will reignite the interest in the Caribbean as a whole. Cuba is an amazing destination with warm and friendly people who are eager to share their history, culture and incredible architecture with all visitors. The island already enjoys a very healthy land based tourism with a small but growing cruise business. We believe that Cuba compliments Jamaica perfectly and we have already seen this with the amount of vessels that we now have visiting both destinations. As close neighbours we historically enjoy a strong and friendly relationship with Cuba and will be working with them to ensure even greater success in cruise tourism.

MORE INFORMATION Jamaica was recognised as the World’s Leading Cruise Destination by World Travel Awards in 2015 for the tenth consecutive year. Head over to www.portjam.com for more information or visit Jamaica Tourist Board here at ITB Berlin at Hall 3.1/139.

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INTERVIEW

Breaking Travel News interview

RAJNI HASIJA, GROUP MANAGER, NORTH ZONE, MAHARAJAS’ EXPRESS Following an unprecedented fourth consecutive victory at the World Travel Awards, where the brand was again recognised as the World’s Leading Luxury Train in 2015, Breaking Travel News here chats with Rajni Hasija of Maharajas’ Express to discover the secrets of their success. Breaking Travel News: Tell us about your background and how you came to be the group general manager of Maharajas’ Express? Rajni Hasija: I am an officer of the All India Civil Services working with the Ministry of Railways currently on deputation to Indian Railway Catering and Tourism Corporation, which is an extended arm of the Ministry of Railways, in turn part of the government of India. This is my second stint with IRCTC, the first being as group general manager (information technology) where I was responsible for development, maintenance and

up-gradation of the e-ticketing website for booking of train tickets on Indian Railways. During my earlier tenure, IRCTC also developed and managed the e-ticketing platform for the Commonwealth Games held in Delhi in 2010. BTN: When did your first Luxury train launch? RH: Maharajas’ Express was launched in January 2010 as a Joint Venture Company. Subsequently, IRCTC took over the complete operations of the train in January 2012.

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BTN: Maharajas’ Express offers a unique experience, tell us how you keep up such high standards>

RH: The vastness of our country and the extensive rail network are a big boon to luxury trains.

RH: All members of the Maharajas’ team contribute in creating this unique experience for our guests. This is a result of meticulous planning and execution, excellent infrastructure and a desire to exceed guest expectations at every level.

The idea of having a moving hotel with sightseeing activities during the day and moving during the night to another destination is all the more important when people are really pressed for leisure time.

We also focus very strongly on training of our team members in different aspects ranging from operations, body language, personal demeanour etc. BTN: Who are the Maharajas’ Express guests today? RH: Maharajas’ Express guests come from different countries and backgrounds. We have had groups of female friends, university alumni groups, honeymooners, second and third generation Indians settled abroad on the train. BTN: What makes a luxury train work, and how challenging is it to be successful?

It is quite a challenge as it involves a lot of time management in planning the train movement, planning supplies like linen, food, beverages, groceries and perishables on the train. BTN: What makes a stay on the Maharajas’ Express memorable and unforgettable? RH: I would say that the warmth with which Maharajas’ Express embraces all its guests is its unique selling point. It is a hotel cum tour on the move. The train is a fully functional luxury hotel and at every destination we have a surprise thrown in for our guests in addition to the sightseeing activity.

MORE INFORMATION Luxury train travel in India has come a long way since the introduction of the Palace on Wheels in 1982 for promotion of tourism in Rajasthan. The most recent and unarguably the most luxurious tourist train in India with finesse at par with the Orient Express of the West, Maharajas’ Express has redefined the art of elegant travel in India. Radiating sheer opulence, Maharajas’ Express offers a fascinating voyage across some of the finest destinations in India manifesting the true spirit and kaleidoscope of the country. One of the most expensive and luxurious luxury train rides in the world, the salons of the Maharaja Express train draws inspiration from the private saloons of the erstwhile Maharajas of India. Even before the inception of rail travel in India, Maharajahs of India had a keen fascination with these moving wonders on wheels invented by James Watt. In the era of Raj, many Maharajahs had their own personal carriages draped in luxury used for occasions such as state visits, nuptial sojourns and hunting trips. Many had been built and designed in art deco style. Sylvan inlays, exquisite carvings and elegant tapestries along with exquisite mirror and jewel work exuded an unmistakable élan. All this and more spoke volumes about the splendor and pomp of the Maharajahs of erstwhile princely states of India. For setting new standards of comfort and style, becoming arguably the most luxurious train in the world and ushering in a new era of travel and hospitality, Maharajas’ Express was recognised by the World Travel Awards as the World’s Leading Luxury Train for the fourth time in a row in 2015. To find out more about a visit head over to www.the-maharajas.com.

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F E AT U R E

QUITO AIRPORT: CELEBRATING THREE SUCCESSFUL YEARS OF OPERATION

In February, the new Mariscal Sucre International Airport of Quito reaches three years of operations and within a short period of time has managed to position itself among the leaders of the airport industry in Latin America and the Caribbean thanks to efficient management with a focus on customer service. 88

Quito Air por t: celebrating three successful years of operation

departure lounges, mobile phone charging points and a varied commercial, food and drink offering are some of the services that passengers will find at Quito Airport. And when combined with the unique landscapes of Ecuador and the warm service of our people, the airport is able to provide the best experience to the traveller.

Andrew O’Brian, CEO of Corporacion Quiport - the company in charge of the administration, operation and maintenance of the Quito terminal area – explained: “After an initial period of adjustments to airport operations, the levels of service at the airport have continuously increased along with growth in passenger traffic and connectivity. “Throughout these initial three years of operations the terminal area has undergone considerable development with regards to connectivity, operational efficiency and services to its passengers and users within the highest security standards of the industry. “These first three years of operations drive us to the future and confirm our clear vocation to service. We continue to work as we have done since day one, with the same enthusiasm to continue expanding all areas of activity at Mariscal Sucre International Airport, conscious of the importance of our role as strategic partners in the development of the city and country.”

INCREASING CONNECTIVITY Nine additional routes, four new airlines and nine additional flights and frequencies on already established routes is the result of intense management of route development carried out by Corporación Quiport. O’Brian emphasises that the main purpose of an airport is connectivity. “The airline companies have been our great allies in developing new routes and expanding flights and frequencies.

“We are always aware that Mariscal Sucre Airport is the first point of entry for tourists to the city and the country. First impressions count and the image that we give to our visitors will be the first and final experience that they have in Ecuador,” adds O’Brian.

They are aware of the airport’s operational advantages. The main beneficiaries of increased connectivity are the passengers who have more options to directly reach their destinations. Furthermore, it also facilitates the arrival of foreign visitors to the country, thus encouraging tourism.

CONSOLIDATION Conceived from the start to become a true airport city, Quito Airport has experienced a significant growth in infrastructure. With investments in excess of US$100 million contributed by the shareholders of Corporación Quiport and by private companies who believe in the project, new complementary projects have been incorporated to the airport facilities, such as the Tabacarcen logistics center, the Quito Airport Center and the Wyndham Hotel.

New routes include flights to Buenos Aires, Sao Paulo, Mexico City, Fort Lauderdale, New York, Aruba, Dallas and Salinas, jetBLue and Inselair while airlines joining the roster include Aeroméxico, VivaColombia and Inselair.

COMMITTED TO SERVICE “The development of connectivity is accompanied by a philosophy of constant improvement in the variety and quality of the services that the airport delivers to its passengers and users,” explains O’Brian. “This commitment motivated the expansion of the passenger terminal which includes 8,000m2, 870 additional seats, two new passenger boarding bridges and services such as a specific children’s play area with games.”

According to O´Brian, the growth of activities at the Quito terminal area is accompanied by growth in the airport population. When operations started, the airport and all the companies and institutions that provided services there had 5,800 employees and now there are currently more than 7,000 employees, making the airport an important creator of employment for Quito and the areas near the airport’s operations.

Under the criteria to provide passengers with commercial offerings according to their interests and needs, the commercial area of Quito Airport constantly seeks opportunities to attract new shops and services. Currently the commercial offering at the airport terminal comprises 30 retail and service stores and 13 restaurants and cafes.

The Mariscal Sucre Airport has without a doubt become a strategic partner for the city of Quito and Ecuador. The airport is a natural pole of economic development

and is the center of an important road network that connects the city with the populations and centers of production located in the north-eastern parishes of Quito, strengthening flower exports and generating new jobs and productive activities in the zone. Additionally, Quiport has developed several social programs to benefit the communities surrounding the airport from health and English classes to job database and assistance in creating small enterprises. “Our management is also characterized by a policy of Corporate Social Responsibility which involves all areas of the company, thus we have incorporated this at the core of all levels of management”, stated Andrew O’Brian.

LEADERSHIP The important results obtained in the management of the airport are evidenced by the 17 awards and recognitions given by the main organisations that work in the air transport and tourism industries. Among these are the World Travel Awards won for two consecutive years in the category of South America's Leading Airport. At the same time, the success achieved by Corporación Quiport in the opening and operation of the new Mariscal Sucre Airport has attracted the interest of companies and entities involved in the air transport industry. This leadership has resulted in a significant presence of organizations such as the Airports Council International and the American Association of Airport Executives, in which executives of Quiport participate in conferences, workshops and forums to share their experiences.

MORE INFORMATION For more information on Mariscal Sucre International Airport visit www.aeropuertoquito.aero or visit Quito Tourismo at Hall 1.1/110 here at ITB Berlin.

Wide parking spaces, self-check-in kiosks, free high speed Wi-Fi at

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SHAPING THE FUTURE OF

TOURISM

Since its inception in 2007, HNA Tourism Group has grown into a veritable giant of the tourism industry. To be architects of

the future of tourism, we are committed to enhancing collaboration, improving connectivity and sharing value. Our more than 20 travel subsidiaries across aviation, hospitality management, tour operators, online travel, finance and investment deliver seamless travel experiences for over 50 million customers each year. Already the largest integrated tourism business of China, our global network comprises Europe, Asia-Pacific, Africa and the Americas. We give access to 450 hotels, 144 aircraft, 1100 cars for rent, 73 travel outlets and more.

F E AT U R E

AIRASIA FLIES INTO GOA WITH NEW DEPARTURE AirAsia has marked the launch of its three times weekly direct flights from Kuala Lumpur to Goa, India, with a celebratory event in Kuala Lumpur. The commencement of this new route signifies AirAsia’s second new route into India, following the launch and commencement of Kuala Lumpur–Visakhapatnam flight in 2015. This also marks the eighth direct flight connecting Malaysia and India after Kolkata, Chennai, Tiruchirappalli, Bengaluru, Kochi, Hyderabad and Visakhapatnam. Tan Sri Tony Fernandes, group chief executive, AirAsia commented: “Goa is a destination very close to my heart, as my father had Goan roots. But above that, Goa itself is an amazing place to visit and AirAsia is proud to be the only airline that connects Kuala Lumpur directly to Goa, India; making this the sixth unique route we’ve introduced in 2015 itself. “Our commitment is to provide the best connectivity for everyone across the region and the introduction of this unique route signifies that commitment.” Fernandes added: “Furthermore, it will now be much more convenient for travellers to visit India with the introduction of e-Tourist Visa on Arrival for 113 nationals including Malaysians. We welcome this move as it will definitely encourage more people to choose India as their travel destination.”

As part of AirAsia’s continuous effort to enhance connectivity into India, flight frequencies from Kuala Lumpur to Kochi have also been increased from ten to 14 times a week.

to introduce this destination to our guests, marking our tenth destination into China for AirAsia Berhad; and our tenth new route of the year. We are committed towards growing our presence there, and to maintain our status quo as the largest international carrier to fly into China by capacity.”

A solitary Portuguese outpost in India for almost 500 years, Goa is an Indian state located on the West Coast of India stretching along the Arabian Sea. The colonial influence can be seen everywhere through its many well-preserved 16th century churches such as the Basilica of Bom Jesus and many other world-heritage architectures. Swaying palm trees, white sandy beaches and sparkling blue Arabian sea are also what hundreds of thousands local and international tourists flocked to Goa for, its pristine beaches like Calangute and Baga are world renowned.

This new unique route from Kuala Lumpur to Changsha will be operated by AirAsia Berhad with the airline code AK, further enhancing the existing connectivity between Malaysia and China. AirAsia Berhad is the second operating airline of the AirAsia Group to fly into Changsha after Thai AirAsia (airline code FD), connecting Bangkok to Changsha. As a group, AirAsia flies to 15 destinations in China with a total of 35 routes.

CHINA At the same time AirAsia has launched a brand new unique direct flight connecting Kuala Lumpur to Changsha, China. This will be the tenth China destination for AirAsia.

Changsha is the capital of Hunan Province, and is one of China’s mostly rapidly modernising cities. It is the birthplace of Mao Zedong, one of China’s most revered political figures. Infused with nature, history and scenic geographical terrains, visitors are able to explore areas such as the UNESCO World Heritage Site, Wu Ling Yuan (Zhangjiajie) where the Hollywood Blockbuster was filmed.

Spencer Lee, AirAsia Berhad head of commercial commented: “China is an important market for AirAsia, and this is a special year as it is the tenth anniversary of AirAsia’s presence in China. We are excited

For those seeking to shop till they drop in Changsha, places such as Huangxing Lu Walking Street and Wuyi Square Shopping Centre should be part of the itinerary, while foodies can visit the Fire Palace and Wulipai Street where a variety of street food are available.

MORE INFORMATION AirAsia operates a fleet of the Airbus A320 aircraft, representing one of the world’s most technologically advanced, safest and most reliable passenger aircraft. The fleet is one of the youngest in Asia, with an average age of just 3.5 years. There are currently over 150 Airbus A320s in service and another 200 orders have been placed for the new A320neo. AirAsia now stamps its dominance in Asia with a record total of 475 narrow bodies on order with Airbus. Head over to www.airasia. com for more information.

American Cruise Lines brings f leet of modern riverboats to market

AMERICAN CRUISE LINES BRINGS FLEET OF MODERN RIVERBOATS TO MARKET American Cruise Lines has confirmed plans for the construction of a new f leet of modern riverboats, which will add a new dimension to river cruising in the United States, and a wide selection of new river itineraries throughout the country.

The concept for the new riverboats will differ from that of the line’s existing paddlewheelers and coastal ships by offering a more contemporary approach to their design. Modern exteriors and spacious, elegant interiors are planned. The new riverboats will feature open deck plans to allow for maximum exposure of natural light and unobstructed viewing for guests. Glass-enclosed lounges with panoramic views, spacious, well-appointed staterooms with large, furnished balconies, and a variety of outdoor public spaces are planned. Additional details on the line’s future expansion, including new designs and artists’ renderings of the new riverboats, and newly-introduced itineraries in additional regions of the United Stats, will be announced in the coming months.

COASTAL CRUISE SHIP Also on the agenda at American Cruise Lines is the construction of a new, as-yet-unnamed coastal cruise ship, set to begin sailing in spring 2017. The new ship will have a capacity of 170 guests, with staterooms spanning over 350 square feet. Guests will also be able to enjoy butler-delivered room service, private balconies and cuisine spotlighting locally sourced ingredients. There will

also be an exercise spa, elevators to all decks, and ship-wide internet. The ship will also incorporate Rolls-Royce stabilisers for smooth sailing, as well as systems designed to adhere to high environmental and safety standards. Built by Chesapeake Shipbuilding in Salisbury, MD, the new ship is scheduled for completion in January 2017.

being completed at Chesapeake Shipbuilding in Salisbury, Maryland. American’s reputation rests on its service and attention to guests. Chefs source local ingredients, and programs are led by experts in the fields of history, nature and culture, sharing their knowledge and passion for the region’s best-kept treasures.

PACIFIC NORTHWEST Never resting on its laurels, American Cruise Lines also recently said it would send a second ship to the Pacific Northwest. American Pride will be joining Queen of the West to sail the Columbia and Snake rivers later this year. The repositioning of American Pride is the latest in growth and expansion of this cruise company. The 150-passenger ship, built only three years ago, has been the leading cruise ship on the Mississippi River. To meet the high demand for cruising on the Columbia and Snake rivers, this authentic paddle wheeler was re-named and will offer seven-to-ten-day cruises, beginning April 2nd.

MORE INFORMATION American Cruise Lines is the largest US cruise company and operates the newest fleet of riverboats and coastal cruise ships on more than 35 itineraries around the country. The line is known for working closely with guests and travel agents before, during, and after a cruise to create a highly personalised cruise experience. Long established and deeply experienced in cruise travel, American Cruise Lines has most recently received world-wide recognition as the first line to revive paddlewheel river cruising in America. To learn more about American Cruise Lines visit www.americancruiselines.com.

The American Pride will be replaced on the Mississippi next year by the larger America, currently

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F E AT U R E

The plan reflects a significant two-year $400 million investment by the company through 2017 and demonstrates the line’s commitment to exceptional quality and extraordinary experiences. The centrepiece of the programme is an extensive ship refurbishment initiative that will elevate the experience on board the Norwegian fleet to this new standard. “Norwegian has a long history of investing in its fleet to offer guests the latest and greatest innovations, but the investment to raise our ships to The Norwegian Edge standard of excellence takes it to new levels,” said Andy Stuart, Norwegian Cruise Line president and chief operating officer.

NORWEGIAN CRUISE LINE UNVEILS THE NORWEGIAN EDGE Norwegian Cruise Line has revealed plans for The Norwegian Edge, a programme designed to introduce a new standard of excellence that encompasses the entire guest experience, from ship hardware to culinary enhancements and exclusive private destination developments.

“The new standards of The Norwegian Edge programme will entice our guests to return again and again to ships that will look and feel as if they were just delivered, with all new menus and new dining experiences, visiting incredible exclusive destinations that reflect the quality finishes, amenities and outstanding service found across the Norwegian fleet.” The Norwegian Edge programme seeks to create modern, relevant and delightful holiday experiences for guests at every turn - an approach that dovetails perfectly with the brand’s unique promise of freedom and flexibility, all which is showcased through Norwegian’s new marketing campaign, Feel Free.

FLEET ENHANCEMENTS The extensive ship revitalisation programme at the heart of The Norwegian Edge will completely transform many spaces on board nine of the fleet’s ships to reflect the premium look and feel of the line’s newest and most spectacular ships. As the cruise line with the youngest fleet in North America, this extensive enhancement programme will offer much more than the traditional soft goods décor updates and serve to make the line’s ships into essentially new vessels. The refurbishment programme began in October 2015 with a full refresh of Norwegian Epic. Norwegian Gem followed in November, debuting significant enhancements including a complete makeover of Bliss Lounge; extensive interior refurbishments; refreshing of décor including new furniture and new flooring in all speciality restaurants and several complimentary outlets. Throughout the course of the refurbishment programme, a total of seven additional ships will go into dry dock for both guest-facing and technical enhancements: Pride of America and Norwegian Sun in spring 2016; Norwegian Dawn in summer 2016; Norwegian Spirit, Norwegian Sky and Norwegian Pearl in winter 2017; and Norwegian Jade in spring 2017.

CULINARY PROGRAMME As the innovator of freedom and flexibility at sea with no set dining times and up to 28 dining options per vessel, Norwegian understands that dining is central to guests’ holiday experience. Therefore, the line is continuing to expand investment in the on-board culinary programme, to create exceptional experiences, from gourmet meals to superb service.

Nor weg ian Cr uise Line unveils T he Nor weg ian Edge

New for 2016, all ships in Norwegian’s fleet now offer upgraded complimentary dining room menus and the addition of optional à la carte priced items in the main dining rooms, such as grilled lobster tails and surf and turf entrees, providing guests additional choices and tastes to create their ultimate dining experience. Guests should also expect to see the expansion of popular existing partnerships with culinary experts for food and beverage outlets on board. More details and specific information will be shared closer to each ship’s dry dock date.

DESTINATION EXPERIENCES Norwegian has further expanded plans for the line’s privately-owned destinations including the development of the Caribbean’s premier resort-style experience at Harvest Caye, Belize. This spectacular resort-style port of call will feature an expansive pool, exclusive beach, shallow lagoon for water sports, private luxury cabanas and many more exciting features, all in the richest ecosystems in the region with a diversity of flora and fauna that is core to the Harvest Caye experience. Considerable new features are also in store for the line’s private Bahamian island, Great Stirrup Cay. The island was recently enhanced in 2014 and will debut several new offerings and high quality amenities for guests by spring 2017.

Specific details will be announced later this year, and guests should expect to find experiences on the island that complement those found on board Norwegian’s ships, including private spaces, luxury relaxation areas, multiple food and beverage outlets and interactive activities. Norwegian Cruise Line’s fleet features 14 purpose-built ships, including the recently launched Norwegian Escape.

LEADERSHIP At the same time, Norwegian Cruise Line has announced the promotion of Nick Wilkinson to the role of general manager Northern Europe, Middle East and Africa. Wilkinson will oversee the UK office in Southampton, reporting to Christian Boell, managing director Europe Middle East & Africa, in Wiesbaden, Germany. Wilkinson has been with Norwegian Cruise Line for 13 years holding various roles within the company, most recently as director business development. Boell said: “I am delighted to announce the promotion of Nick to general manager Northern Europe, Middle East and Africa. Nick has a tremendous amount of experience and has successfully driven the growth of Norwegian, seeing another record breaking year in the UK in 2015. Nick’s new position recognises his role within the company and is integral to our ambitious future plans.”

MORE INFORMATION Norwegian Cruise Line is the innovator in cruise travel with a 49-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionised the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests cruise on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed cruise holiday on some of the newest and most contemporary ships at sea. For more on the company head over to www.ncl.com or visit Hall 25 162 here at ITB Berlin 2016.

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F E AT U R E

EUROPCAR ADDS NEW LUXURY VEHICLES TO UK FLEET Europcar is extending the range vehicles available from its ‘Selection’ fleet with the addition of a range of BMW models. At the same time the mobility specialist is rolling out is new Ubeeqo brand and expanding its team in the UK. Here Breaking Travel News brings you all the latest.

Giving drivers even more choice when it comes to a premium motoring experience, the five new models from BMW are now available for hire across the UK. Whether needing a car to impress for a business meeting, or wanting to arrive in style at a special event, customers will benefit from the VIP experience that is at the heart of Selection, including a dedicated booking website and specific model guarantee.

under the bonnet. The BMW 2 and 4 Series convertibles give drivers a chance to let their hair down. And for the serious executive, the BMW 3 or 5 Series are the perfect choice, when nothing but the best will do. “BMW is the first name in quality and performance motoring for drivers who want to exude luxury and class,” said Ken McCall, managing director, Europcar UK Group. “These cars can take you from a high-powered business meeting to a special evening out or a weekend of indulgence, making them the perfect addi-

Travellers will be able to hire the BMW 1 Series, for a sporty hatchback that really has some power

tion to the Selection fleet. McCall added: “The recently launched Selection service is designed to deliver a first class experience for motorists who want that bit more from their drive. And the addition of the BMW models reflect the premium service that is the hallmark of Selection. From a dedicated website to VIP counters at our locations and specific model guarantee, Selection provides a mobility experience that should be a pleasure for leisure and business travellers.”

Europcar adds new luxur y vehicles to UK f leet

Europcar has been appointed as one of the suppliers on the Crown Commercial Service framework to provide UK Vehicle Hire, UK Car Share and International Vehicle Hire services, giving central government and the wider public sector access to a comprehensive range of services. Utilising the company’s extensive car and van fleet and network of locations in the UK and worldwide, Europcar is also delivering new mobility innovations, including car sharing and electric vehicles. Europcar has acquired majority shareholdings in two businesses that enhance its traditional shortterm rental offering.

UBEEQO At the same time, Ubeeqo, the innovative mobility start-up in which Europcar took a majority share in 2015, has launched its unique mobility app in London and Paris. Providing access to cars for use by the hour, as well as conventional taxi and car rental services, the Ubeeqo app challenges the convention of car ownership, tapping into the growing sharing economy. Ubeeqo goes to the heart of the mobility challenges faced by those who live in and around cities. If they choose to own a car for the convenience of access when they need it, the majority of the time it is likely to be parked and unused. They are, therefore, paying for upkeep and insurance for a rarely used vehicle. The cost of parking also adds to the financial burden for city dwellers. Urban car ownership is also providing central and local government with considerable environmental and social pressures. “It really makes no sense at all for someone living in a major town or city, such as London, to own a car,” explained Benoit Chatelier, founder, Ubeeqo. “It will sit outside their home for the majority of the

Mobility and car sharing startup, Ubeeqo offers an innovative approach to business car-pooling, encompassing fleet and traveller management through its Bettercar proposition and enabling the introduction of electric vehicles in the pool fleet.

time – depreciating as well as incurring cost for maintenance. Plus insurance cover is usually higher in cities. But for many people living in London, they believe ditching their car means losing their independence. Ubeeqo makes urban mobility easier, more convenient and more cost-effective, and more environmentally friendly too.”

With a focus on key city locations around the UK, E-Car Club is the UK’s first entirely electric pay-peruse car club, which will help public sector organisations focus on more sustainable transport solutions. E-Car Club currently operates across a number of UK sites including London, Hertfordshire, Northamptonshire, Oxfordshire, Buckinghamshire, Warwickshire, Fife and the Western Isles. From these sites, which include universities, local authorities and housing

Chatelier added: “And, importantly, unlike other services that just offer one travel option, Ubeeqo will combine a range of mobility solutions so that the traveller can arrange the best way to manage their journey, all from one app.”

PUBLIC SECTOR DIRECTOR

associations, E-Car Club has established its distinctive partner-led car sharing solution. “Joining the Crown Commercial Service framework is a key opportunity for Europcar to continue to meet the needs of the public sector which is taking a lead in the development of sustainable and innovative mobility solutions”, explained Ken McCall, managing director, Europcar UK Group. “The appointment of Andrew Franklin, with his extensive credentials in the public sector arena further reinforces our commitment to this market. The E-Car Club electric car sharing business is designed to improve local mobility while reducing the costs and environmental impact of every journey. McCall added: “And Ubeeqo is challenging the status quo of fleet management to improve productivity, reduce costs and enable more sustainable solutions– fundamental issues right across the public sector. Europcar’s investment in technology and innovation means we offer rental solutions that can have a meaningful impact on how central government and the wider public sector tackle the challenge of meeting all their travel needs in a way that’s safe, cost-effective, efficient and sustainable.”

MORE INFORMATION Europe’s leading vehicle rental service for more than 65 years, Europcar is a major player in mobility markets. Active in more than 140 countries, Europcar serves customers through an extensive vehicle rental network comprised of its wholly-owned subsidiaries as well as sites operated by franchisees and partners. In addition to the Europcar brand, the company offers low-cost vehicle rentals under the InterRent brand.

Also in the UK, and underpinning its appointment to the Crown Commercial Service Vehicle Hire Services Framework, Europcar has appointed Andrew Franklin as its new director, public sector. With more than 23 years working in the fleet industry, including six years as head of public sector for Lex Autolease, Franklin will be spearheading Europcar’s clear focus on the mobility requirements of public sector organisations.

A commitment to customer satisfaction drives the company and its 6,000 people forward and provides the impetus for continuous development of new services. The Europcar Lab was created to respond to tomorrow’s mobility challenges through innovation and strategic investments, such as Ubeeqo and E-Car Club. Head over to www.europcar.com for more information or visit Hall 9/123 here at ITB Berlin.

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The towering Swissôtel Lima is a titan of contemporary comfort in Lima´s upscale San Isidro distric, an area attract culture and financial neighbourhood with no less than 345 guest rooms and suites spanning across 18 floors. Each floor rooms come whith the added benefit of exclusive access to the Executive Lounge. Here, Executive guests Access to three private meeting room spaces. But if you can prise yourself away from all these luxury goodies, h fusion cuisine, Le Café´s Peruvian and international buffet, the Japanese Sushi Cage and La Fondue´s Swiss and eaters. If not (really?), stop by the Gourmet Deli patisserie and bakery. And for some downtime there´s always the our newly renovated gym complete with top-of-the-line gym equipment, indoor pool and pampering body treatmen on request. If you are looking for some fresh air, then head to the outdoor tennis court and pool.

ting business types and tourists alike for its modern vibe. Swissôtel Lima is in the thrumming centre of the capital´s is a mass of fresh white and cream that boldly contrasts against the plum red and dark wood furnishings. Executive are entitled to complimentary breakfast, lunch and dinner, hot drinks at tea time, a premium cocktail service and head downstairs to dine in one of Swissôtel Lima´s five restaurants. From La Locanda´s Mediterranean - Peruvian d European dishes (yes, fondue and Swiss Raclettes are on the menu), there´s something for even the fussiest of e Lobby Bar where you can sip a cocktail or two. Recharge your batteries and keep up with your exercise routine in nts. Physical trainers will guide you in your exercise programme and are available for personalised fitness sessions

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PARADISE FOUND WITH ANDILANA BEACH RESORT The Andilana Beach Resort is home to fantastic seas and endless beaches, but there's more – the incredible biodiversity of Madagascar is on show in all its glory in this tropical wonderland.

The Andilana Beach Resort nestles within 150,000m2 of stunning, private parkland. More than 500 coconut trees, 150 traveller's palms (the national symbol of Madagascar), almost 500 bougainvillaeas, 400 hibiscuses and a multitude of vanilla orchids, cacao and cotton trees all combine to create a breath-taking explosion of colours and fragrances.

The hibiscuses will win you over with their bright-red colouring, which contrasts beautifully with the luxuriant green of the parkland. The bougainvillaeas add a splash of colour to our swimming pool and to the edging of the paths within the parkland, offering up eye-catching shades of lilac, red, white and orange.

You are sure to come across Carolina, the great turtle who is the undoubted queen of the Andilana Beach Resort and who has spent more than 150 years growing old gracefully in our beautiful gardens. The enchanting lemurs are always ready to accept a banana and show off their physical prowess by leaping acrobatically from branch to branch. A magical atmosphere will envelop you under the Tree of Love; its red lanterns providing the perfect illumination as the sun sets.

MORE INFORMATION For more on visiting Andilana Beach Resort head over to www.andilanaresort.com.

choose exactly how you want to make the most of every single day of your trip.

shade of elegant white sails, you can have lunch without shoes, directly on the beach.

A dream holiday at the most beautiful and exclusive bay of Nosy Be. Don't waste your time going anywhere else – the Andilana Beach Resort offers you the best of the best.

West Beach – A large, tropical, freshwater swimming pool, canoes, beach volleyball, boules courts, the diving centre and the games organised by the reps: all of this and more is available to ensure that your days are as fun-filled as possible. East Beach - Get stuck into a good book or just lie back and soak up the sun, listening to the waves. Enjoy your time at the seaside just the way you want it.

Fresh and healthy choices and a big variety of pizza make the menu of the Beach Restaurant. The place is open from morning to sunset and, apart from lunch times, it is also a beach bar that allows you to savour a delightful cocktail or taste a coloured slush puppy just a few meters away from the shore! It is suitable also as customisable location for private events.

ALL INCLUSIVE

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The resort has two immense, sandy beaches with a total length of over 800 metres, adding up to more than 20,000m2 of exclusive beach area. There's nothing to rival it on Nosy Be. Two beaches, two different ways to enjoy your holiday. Andilana gives you the freedom to

The third restaurant of Andilana Beach Resort is about to come to life! It is going to open from April and it will be part of the 'All Inclusive' formula. Where the two beaches meet, the one dedicated to sport and entertainment and the one dedicated to full relax, covering an area of over 500 m2, under the

By May, the in-Resort boutique will change face: new look and new goods. Over 200 square meters of local, Asian and European fashion for a charming experience of international shopping. A lively atmosphere where you can share your passion: this is the

NOSY BE

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INTERVIEW

Breaking Travel News interview

WILLIAM COTTER, MANAGING DIRECTOR, NET AFFINITY Having been recognised as Europe’s Leading Hotel Booking Solutions Provider by the World Travel Awards, Breaking Travel News here sits down with Net Affinity managing director William Cotter to discuss what separates the brand from its competition in the industry. we can through the hotel’s site at a lower cost per acquisition relative to other online business sources. Essentially, our goal is to drive more direct bookings at a lower CPA then a hotel would pay for OTA bookings or other bookings. BTN: Who works for the company? WC: Our European head office is based in Dublin, Ireland, where we have 45 full time staff, and we’re growing all the time. William Cotter, centre left, celebrates with World Travel Awards vice president Christopher Frost

BTN: Is yours a competitive sector? What’s your business’s USP?

Breaking Travel News: Net Affinity, how would you describe in a nutshell what the company does?

WC: The hospitality sector in Europe is very competitive. This is particularly true for independent hotels, many of whom have just come out of a very difficult economic downturn. As a key supplier of technology and digital services to hotels, Net Affinity is just as competitive a pool as hotels themselves are. Happily for our clients (and ourselves, we love a challenge!), this competition means we constantly look to im-

William Cotter: Net Affinity is an award-winning technology, design and marketing company working exclusively with independent hotels and groups to drive their direct booking strategy. Typically, for a client we design their website – we do both bespoke

designs and designs from a template – and then add in our booking engine to the site. Our booking engine is designed to streamline their hotel’s direct bookings, which then feed directly to their channel manager or PMS. We then proactively market the site on the main online marketing channels (which include search, social, meta search and direct) to convert as much direct business as

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prove what we do. We always try to add further value to our clients, by using technology as much as possible to make our business and services more efficient. Our business’s USP is our booking engine platform, which converts at a higher rate than the industry average. This strength in our technology is complemented by our highly skilled and competent teams, who are so passionate about what we do. Our marketing team are all fully Google-certified, and our web design team regularly wins prestigious awards for their site designs. They care very deeply about our clients and their business and work so hard to make a real difference to their business. BTN: What markets do you do business in? WC: The majority of Net Affinity’s business comes from independent hotels in Europe, and will continue to do so for the foreseeable future.

W i l l i a m C o t t e r, m a n a g i n g d i r e c t o r, N e t A f f i n i t y

BTN: How has social media and the proliferation of mobile devices changed the landscape for the hotel industry? WC: The pace of change in technology, mobile devices and how users interact with hospitality services is having a huge impact on how hotels market and manage their guest relations. This is particularly true with social media, where we see an immediate impact for hotels. The growth of review sites like Trip Advisor, for example, means ‘social proof’ is taking on an exaggerated role it never has been able to before – which is not necessarily a bad thing. Suddenly every aspect of a hotel’s business is open for scrutiny and debate, particularly so with Generation Y, whose confidence in all things digital demands transparency and honesty in the way companies communicate with them. The shift to mobile devices is having a similar impact on a hotel’s business. This is happening across the board, from how guests book a room or reserve dinner, to more recent advances such as remote check in and mobile-based payment solutions, such as Apple Pay being used to settle a bill. Indirectly, you have social sharing sites such as Airbnb, which almost overnight opened up a whole new category of accommodation. It gave consumers access to rooms and beds in accommodation types that have previously been unavailable, or at least not accessible to the general public. This will have more of an impact in time, as consumers become more comfortable with the sharing concept and as they look for more authenticity and value, particularly in city destinations.

Firstly, at an OTA level, there is considerable consolidation going on. You have companies like Booking.com and Expedia embarking on a buying spree as they look to strengthen their global reach, as well as diversifying their income streams. This is having huge implications for hotels as they struggle to contain the strength of these OTA’s. There’s an imbalance in the hotel-OTA relationship, where we see a growing dependence by hotels – especially independent hotels – on these same OTA’s as a primary source of business. For example, some city hotels now derive as much as 70 per cent of their online business from Booking.com alone. Secondly, on a technology front, there is rapid change taking place on both global and industry-specific bases. The seismic shift to mobile devices, social sharing and the corresponding shift in user behaviour is causing real and understandable problems for hoteliers.

BTN: What do you see coming down the line for the hotel industry in terms of technology, challenges, etc?

They are struggling to keep up with such rapid technological change, and for the most part are insufficiently resourced both in terms of personnel and expertise. Fortunately, that’s where we come in.

WC: The industry is going through rapid change on several different levels right now.

BTN: Your recent €1 million investment – can you tell me a bit more about that? Who’s involved, how

you went about raising it, what your plans are? WC: We’ve been busy working on a large scale R&D project which has spanned most of the last two years. We’re developing our cloud-based booking engine technology developed platform further, to account for rapid developments in mobile, conversion and personalisation. As part of this development, Net Affinity have placed mobile firmly in the centre of our business, looking at every aspect of our client’s use of our system regardless of device. We are constantly looking at consumer engagement with our booking platform, to further enhance conversion rates and make sure they’re optimal for our clients. BTN: What’s been the most surprising aspect of running a business, based on your own experience?

These challenges take you out of your comfort zone, and force you to constantly evaluate who you are and how you are performing as a leader. Being a leader is full of paradoxes which each need to be given their proper weight. By achieving that balance, you stay successful as business and economic conditions change. I constantly read books and articles about leadership, personal development and business management to better understand who I am so that I can improve as a manager. Our work requires knowledge, judgment, thinking and decision-making, so it matters so much that our people are passionate about what they do. Through our culture, we encourage leadership and embrace the individuality of each team member. We give them scope to explore their passion, while assisting as much as we can in this process.

WC: I really enjoy doing what I do. I love the industry and the people I work with. Our industry is so dynamic and changes at such a rapid pace that it engages you at an intense level. I find meeting the day-to-day challenges those changes create to be both absorbing and inspiring. Running a business tests every fibre of your character.

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Resorts

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Turks & Caicos • Jamaica

F E AT U R E

SANDALS BARBADOS SET FOR EXPANSION JUST A YEAR AFTER OPENING Sandals Resorts International, the leading chain of luxury all-inclusive Caribbean resorts, has announced expansion plans for Sandals Barbados, which opened in the St. Lawrence Gap in January last year. sive resort experience better, more luxurious and more sophisticated every day. The reviews our newest Barbados all-inclusive resort is enjoying are proof that the care we’re taking to offer a world-class product and impeccable service standards in a relaxed and playful way is what today’s holiday makers want. We cannot wait to share what’s next.”

Plans to build a whole new Luxury Included resort, connecting to the existing Sandals Barbados resort, were accelerated only six months after the opening of the Sandals Barbados when positive reviews increased demand for the all-inclusive resort. Sandals Barbados has been a bestselling resort for the UK market thanks to its prime beachside location and luxurious guest accommodations, which currently include 280 rooms, 11 speciality dining choices (including Sandals Resorts’ first Indian cuisine restaurant), swim-up suites, butler service and romantic fire pits. Satisfied visitors have praised the

The development of the new resort is now in progress and once opened all facilities will be available to guests of Sandals Barbados to enjoy. Sandals Barbados will be fully operational throughout the works and amenities will not be affected.

Barbados all-inclusive resort’s exclusive amenities, such as the indoor and outdoor soaking tubs, and its three unique villages, including the Ocean Village, the Caribbean Village and the Crystal Lagoon Village.

HIGH STREET

The new Luxury Included resort, designed to complement the existing Sandals Barbados resort, will included 186 new rooms, all in suite-level categories, a dedicated check-in area, a newly expanded Red Lane Spa and new entertainment facilities.

At the same time, Unique Vacations, UK representatives for Sandals, Beaches and Grand Pineapple, has announced the opening of its first ever global dedicated high street retail experience in the heart of London. The Luxury Travel Store will further cement Sandals’ status as industry leader and innovator and will be the first overseas hotel brand to have a stand-alone high street outlet in the UK.

Sandals chief executive Adam Stewart commented: “Sandals Resorts is committed to making the all-inclu-

Opening at the end of March 2016, the new 5,000 sq ft interactive store, which sees an invest-

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ment of over one million pounds, will immerse visitors into the world of Sandals’ Luxury Included offering through a range of educational and sensory experiences, all designed to evoke consumers’ imaginations as soon as they walk through the door. The store, based in Chelsea, is being designed by retail experts Wanda, who have taken inspiration from Sandals’ luxurious interior and exterior designs, from stunning overwater architecture, to deluxe furnishings and eclectic art. As well as providing visitors with a tangible insight into the scents, sounds and tastes of the World’s Leading All-inclusive company, they will be able to get a deeper understanding of the resort portfolio, Caribbean destinations and Luxury Included® product offering through a specially designed retail customer journey, from the research and inspiration phase, through to a bespoke booking experience tailored to their needs. As well as dedicated customer areas, the Luxury Travel Store will cater for tailored travel industry events, from training to networking events, at its state-of-the-art Training Suite, kitted with video conferencing and visual presenta-

Sandals Barbados set for expansion just a year after opening

tion equipment. The Suite has the capacity to host up to 16 people. Karl Thompson, managing director for Sandals UK & Europe commented: “We are very excited to be making our mark on the high street and extending our longstanding commitment to providing a high quality of customer service to our guests. The substantial investment in this retail experience further demonstrates the growth potential in the UK market. Thompson added: “Not only will the store showcase a taste of the incredible Sandals and Beaches’ experience for both existing and new customers, with the immersive nature of the store, the educational benefit for our trade partners is significant as it will allow for greater understanding of our product offering and the types of holiday experiences available.”

MORE INFORMATION Sandals Resorts offers two people in love with the most romantic, Luxury-Included holiday experience in the Caribbean. With 15 stunning beachfront settings in Jamaica, Antigua, Saint Lucia, The Bahamas, Barbados and Grenada, Sandals Resorts offers more quality inclusions than any other resort company on the planet. Signature Love Nest suites for the ultimate in privacy and service; butlers trained by the English Guild of Professional Butlers; Red Lane Spa; Discovery Dining, ensuring top-shelf spirits, premium wines and gourmet specialty restaurants; Aqua Centres with expert PADI certification and training; fast Wi-Fi from beach to bedroom and WeddingMoons, for dream destination weddings are all Sandals Resorts exclusives. Sandals Resorts is part of family-owned Sandals Resorts International, which includes Beaches Resorts and is the Caribbean’s leading all-inclusive resort company. For more information about the Sandals Resorts Luxury Included difference, visit www.sandals.com or head over to Hall 3.1/143 here at ITB Berlin. To find out more about Net Affinity head over to www.netaffinity.com.

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F E AT U R E

DOUBLE CELEBRATION FOR MALDIVES AS ITB BEGINS This year marks the 50th Anniversary for ITB Berlin, taking place from March 9th-13th in Berlin, Germany, and the Maldives is the official partner country of this leading travel trade show. Making it a double celebration for the Indian Ocean destination, World Travel Awards has also confirmed it will host its annual Grand Final 2016 in the Maldives in December.

With 2016 marked as the Visit Maldives Year, ITB Berlin is a great opportunity for trade visitors and the general public to learn all about the tourism developments taking place in the Indian Ocean destination. The main objective of Visit Maldives Year 2016, a year-long campaign, is to position the Maldives as an exclusive tourist destination by showcasing the islands’ diversified tourism product and therefore reach the goal of significantly increasing global visitor arrivals by 1.5 million. The Maldives will kick-start ITB 2016 at the CityCube Berlin on the exhibition grounds, with an opening ceremony on the eve of the trade show, highlighting the country’s cultural and historical wealth with Maldivian Boduberu dances and a fusion of traditional cuisine. The island nation, first exhibited at ITB Berlin in 1984 and this year occupies a larger display area of 583 square metres in Hall 5.2. Visit the Maldives at Stand 109, where a Maldivian setting will provide visitors with a perfect backdrop to have their photos taken in Maldivian costumes, admire the art of calligraphy sand and palm leaves art, taste Maldivian delicacies from fried yam and breadfruit to sweet coconut balls or win a trip for two to the Maldives. Visit Maldives will bring a taste of the country’s spa and wellness offering with a ‘Spa Experience’ shoulder and back massage by Sun Siyam Iru Fushi at the Spa Corner of the Maldives stand. Mohamed Adam, deputy managing director of Maldives Marketing and PR Corporation said: “This year, we have a number of new and exciting developments

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taking place in the Maldives including the Visit Maldives Year 2016 campaign. ITB Berlin offers the ideal platform to present our tourism product to the international market. For example, we have a number of events and activities planned throughout ITB that will showcase the destination’s unique selling points and the measures we are taking to conserve the natural environment, with projects such as the Tourism Adaptation Programme.” Adam added: “We are looking forward to welcoming visitors to this leading world travel trade show and introduce them to our Maldivian cultural offering.”

WORLD TRAVEL AWARDS Later in the year the Maldives will welcome World Travel Awards as host of the Grand Final 2016. World Travel Awards Gala Ceremonies are widely regarded as the best networking opportunities in the travel industry, attended by government and industry leaders, luminaries, and international print and broadcast media. The Grand Final 2016 will welcome winners from the six regional World Travel Awards Gala Ceremonies, with the events this year set to take place in Zanzibar, Dubai, Peru, Turkey, Jamaica and Vietnam. Winners from each region will be welcomed to compete for the global titles. WTA was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry. Today, the WTA brand is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.

Double celebration for Maldives A S I TB beg ins

MORE INFORMATION Republic of the Maldives is a sovereign archipelagic nation positioned in the Indian Ocean. Notably the south Asian island nation has no counterpart in the entire world in terms of its unique geography and topography. The Maldives encompass more than 99 % of the sea and less than one per cent of the land. The 99 per cent of the sea is home to one of the most diverse marine treasures of the world. Less than one per cent of the land is a masterpiece in natural landscaping. The Maldives comprises of 26 natural atolls consisting of dual island chains. Incidentally the Maldivian language has the distinct pleasure of contributing to the English word “atoll”, which was derived from the Maldivian word “atholhu”. There are channels of various sizes between the atolls used for navigation. For efficient administrative functioning, the 26 natural atolls are categorised into 20 administrative divisions. Particularly the island nation is located in a strategic area with access to major international sea routes in the Indian Ocean. The Maldives, located on top of a vast underwater mountain range have around 1190 islands and sandbanks. The pearl string like islands covers a land area of no less than 298 km2. All the islands are encircled by a lagoon blessed with crystal clear water. These islands are protected by a reef structure, housing one of the most exclusive and spectacular underwater life. Head over to www.visitmaldives.com to find out more of visit Hall 5.2/109 right here at ITB Berlin.

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