BTN March 2012 Day 1 by Breaking Travel News

BTN_March_2012_Day1_Layout 1 29/02/2012 12:50 Page 1

ITB Berlin Special Edition

Wednesday 7 March 2012

www.breakingtravelnews.com

Travel Triumphs

Etihad: First profits at world’s leading airline p12

UNWTO: One billion international arrivals in 2012 p10

Lion Air: Biggest ever airplane order p4

Boom time for tourism in Mauritius

With Emirates boosting departures to Mauritius to 11 flights a week and a host of new hotels opening, it is no wonder this island paradise is considered to be a leading destination.

Emirates has increased its departures to the holiday island of Mauritius to 11 weekly flights, offering a significant boost to the Indian Ocean destination.

of Port Louis, and is equipped with meeting facilities, all-day restaurant, specialty beach grill, and bar lounge. The property opened in December 2011 to rave reviews.

“We are standing by the destination at a time when the international outlook for travel is uncertain,” said Majid Al Mualla, Emirates’ senior vice president, commercial operations, West Asia & Indian Ocean. “Our decision to introduce these extra flights is the result of our long-term partnership with the island. Emirates will work hand in hand with the ministry of tourism and the Mauritius Tourism Promotion Authority to develop marketing campaigns to promote Mauritius across our strong global network. We will concentrate our efforts to increase the visibility of Mauritius in new and developing markets,” added Mualla.

New Hotels in Mauritius Those who make the trip with Emirates, or another of the growing number of carriers landing on the island, will be greeted with an ever increasing range of spectacular hotels to choose from.

Newest among them is the St. Regis Mauritius, which is scheduled to open in May this year. Situated on one of the last beachfront properties on the island, on the idyllic white sand at the UNESCO World Heritage site of Le Morne, and bordered by a turquoise lagoon, the resort features the signature St. Regis Butler service, a luxurious Iridium Spa, an extensive variety of leisure activities, 172 guest rooms and six exclusive fine dining venues, each with its own definitive style. The resort’s timeless luxury is reflected in the design which is in keeping with the classical colonial style of the island, complimented by indigenous a nd contemporary touches, while also including high-tech amenities.

Angsana Balaclava Newly opened, the charming 50-suite Angsana Balaclava has also been turning heads of late. Situated on the white sands of Baie aux Tortues on the north-west of the island, the intimate allsuite hotel offers relaxation pools or jet pools in most of its rooms, with convenient beach access and integrated Angsana Spa, complete with hammam and hydrotherapy pool. Ideal for leisure and business, Angsana Balaclava is located a short 15-minute drive from the capital

Also reopening last year, after an extensive refurbishment, The Residence, Mauritius, unveiled a new look for its Sanctuary Spa. The new design, using deep purples and rich browns, contrasts with cocooning whites and silvers and brings the spa’s style to a new level. Bespoke lighting, elegant wooden doors and lattice work also add to the design across the eleven treatment rooms (including two couples rooms) spread over 850m² of tropical gardens and overlooking the lagoon. World-class developments such as these have caught the eye of voters at the World Travel Awards, with the prestigious organisation last year recognising Mauritius as the World’s Leading Beach Destination. Over 200,000 industry insiders cast a vote during the exhaustive process, with the Indian Ocean paradise emerging ahead of the Maldives, Maui and the Seychelles among others.

For more information visit www.tourismmauritius.mu or head over to Hall 20./129.

for all the latest travel news: www.breakingtravelnews.com

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News Oberoi is setting the trend in luxury space

Momentum House Lower Road, Waterloo London SE1 8SJ United Kingdom Tel: +44 (0) 20 7925 0000 www.breakingtravelnews.com To subscribe to the free daily newsletter subscribe@breakingtravelnews.com or sign up via the website For editorial feedback Christopher O’Toole – Editor Anna Gouldman – Features Editor editor@breakingtravelnews.com For advertising advertising@breakingtravelnews.com Chairman, CEO Graham Cooke Executive Vice President Manon Han Senior Vice President David Falcon Group Vice President Kevin Taylor Global Directors Sion Rapson Chris Frost Khalil El-Mouelhy Tony Prince Max Miller Editor Christopher O’Toole Marketing & Publishing Manager Stuart Gordon Online Marketing Manager Chris Whitfield Head of Development Kelly Footit Online Media Publishing Ben Roberts Project Manager Sid Thaker Head of Photography Mark Hakansson Video Producer Gareth Morris Design Nomad Graphique Follow us in a reader RSS Feeds www.breakingtravelnews.com/feeds/ Follow us on Twitter twitter.com/btn_news BTN on your mobile breakingtravelnews.mobi BTN YouTube channel www.youtube.com/breakingtravelnews

Travel Oscars set for golden year Every year, World Travel Awards, the Oscars of the travel industry, scours the globe in search of the ultimate travel brands. Its Grand Tour 2012 begins on April 30th with the Middle East Gala Ceremony at Jebel Ali Golf Resort & Spa, Dubai. World Travel Awards – known as the ‘Oscars of the travel industry’ – has announced plans to host its Middle East Gala Ceremony at Jebel Ali Golf Resort & Spa in Dubai on April 30th 2012. The evening will mark the opening leg of WTA’s 2012 Grand Tour, a global search for the very best travel and tourism organisations in the world, covering five continents with nominees drawn from 162 countries. WTA’s Middle East Gala Ceremony will be held in Dubai for the fifth year in succession, underscoring how the emirate is driving travel trends not just in the region but throughout the world. Located close to Dubai Marina, Jebel Ali Golf Resort & Spa is home to a breathtaking range of attractions, including an 800-

metre palm-lined private beach, championship golf course, horse-riding stables and diving centre. World Travel Awards founder Graham Cooke believes the selection of hosts is fundamental to the success of the world’s most influential travel awards programme. He said: “I am delighted that we will be returning to Dubai for what promises to be the most exciting and competitive Middle East Gala Ceremony yet. The emirate is a hotbed of fresh ideas being put into practice, as exemplified by our host, Jebel Ali Golf Resort & Spa. The resort has remained the market leader for families throughout its illustrious 30year history by continually reinventing itself and staying ahead of the curve.”

Jebel Ali Golf Resort & Spa is the flagship resort of Jebel Ali International Hotels, and consists of two five-star properties, Palm Tree Court & Spa, which has recently undergone a full refurbishment, and Jebel Ali Hotel, which offers views over the Arabian Gulf. David Thomson, regional general manager, Jebel Ali Internationals Hotels, is delighted to host WTA Middle East Gala Ceremony. He said: “World Travel Awards is the highest global recognition in the travel industry and we’re thrilled that the winners will celebrate at Jebel Ali Golf Resort & Spa. After our success in 2011, winning the World’s Leading Family Resort trophy, we are keen to show our Middle Eastern colleagues the changes we’ve made at the resort that justify this

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Jebel Ali is the perfect place for the whole family to escape

Peter Baumgartner, COO, Etihad Airways, celebrates at World Travel Awards

prestigious award. At Jebel Ali Golf Resort & Spa we pride ourselves on being a family resort and are constantly reinventing the offering in order to push the boundaries of travel excellence.

Europe WTA’s Europe Gala Ceremony 2012 will take place at the brand new Conrad Algarve on October 6th 2012. Set on the dramatic Atlantic coastline in the southernmost region of Portugal, the breathtaking luxurious hotel represents the first Conrad Resort in Europe and is located at the alluring Quinta do Lago, the home of worldclass golf courses, stunning beaches and next to the stunning Ria Formosa Natural Park. Located just 20 minutes from Faro airport and built to resemble an 18th century palace, the Conrad Algarve boasts a range of luxurious rooms and private residences offering unparalleled quality in modern design, comfort and technology. All accommodations feature beautiful marble bathrooms, private balconies and modern entertainment systems. Private residences also offer spacious living and dining areas and a whirlpool tub. Enjoy stylish sophistication and exquisite cuisine at some of the most exclusive restaurants in the Algarve. From refined dining to casual poolside dining, the Conrad Algarve offers a unique blend of dining opportunities. Savour the finest selection of grilled-to-order meat and fresh seafood in the hotel's signature restaurant, Gusto, or enjoy the seclusion of a private cabana as you sip cocktails by the outdoor pool. Energize in the fitness centre, work on your handicap in the golf simulation area or improve your serve on the outdoor tennis court. Cool down at the hotel’s beautiful outdoor swimming pool and soothe mind, body and soul with a relaxing, holistic treatment in the luxurious spa.

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Grand Final WTA will also host regional events in Africa & the Indian Ocean, The Caribbean & the Americas, and Asia & Australasia before regional winners convene for a Grand Final at The Oberoi, Gurgaon, India in December. The WTA organisers chose Delhi as host for the prestigious event due to the Indian capital’s continuing evolution as a world-class business and leisure destination. In particular, Delhi’s luxury hospitality sector is enjoying a golden age, spearheaded by The Oberoi, Gurgaon. This was reflected at the recent WTA 2011 Grand Final in Qatar, when The Oberoi, Gurgaon, emerged victorious in the hotly-contested World’s Leading Luxury Hotel category. Meanwhile India saw off competition from London, New York, Cape Town, Rio de Janeiro and Sydney to win the award for World’s Leading Destination. WTA founder Graham Cooke added: “The selection of our hosts is very important to the success of our awards programme, and Delhi possesses all the ingredients to rise to the challenge of hosting our Grand Final. The ceremony also aims to highlight the growing contribution of travel and tourism to the Indian economy.” He adds: “The Oberoi, Gurgaon, exemplifies India’s emergence as a new tourism superpower. Since opening last year, this exquisite property has set a new precedent for luxury, not just in India but globally, and it serves as an excellent hub both for business and for leisure.” Set over nine lush acres of landscaped gardens, The Oberoi, Gurgaon, offers an urban sanctuary presiding over a quiet resort setting, personalised service and the best of modern amenities, all in the heart of the business and commercial district of Delhi. The hotel is a 15minute drive from Delhi International Airport, and also within easy reach from the New Delhi city centre, major sightseeing destinations and

the entertainment, shopping and recreation hubs in Gurgaon city. Kapil Chopra, executive vice president, The Oberoi Group, said: “We are indeed privileged to host the Grand Final Gala Ceremony in December 2012. World Travel Awards celebrates the best in the hospitality and tourism industries. Having just bagged the honour of World’s Leading Luxury Hotel in 2011, we are very excited to welcome the crème de la crème of the travel industry to The Oberoi, Gurgaon, and look forward to offering them a memorable experience. The event is also an excellent opportunity for Indian tourism industry. The spotlight of the world’s travel industry will definitely be shining on India this December.” The glittering WTA Grand Final 2012 will attract the most important decision-makers in global travel and tourism as they compete for the most revered accolade in the industry.

World Travel Awards WTA was launched in 1993 to acknowledge and recognise excellence in the global travel and tourism industry. Now celebrating its 19th anniversary, it is regarded as the very highest achievement that a travel product could hope to receive. Votes are cast by 217,000 travel professionals including travel agencies, tour and transport companies and tourism organisations in 162 countries. WTA’s global media partner network has a monthly readership of 1.2 million and a TV audience reach of 90 million. Main sponsors include Qatar Tourism Authority, BBC World News, Oberoi Hotels & Resorts, Jebel Ali International Hotels, the Jamaica Tourist Board, Tourism Authority of Thailand, Mauritius Tourism Promotion Authority, Conrad Hotels, World.Mobi, Sandals Resorts and WeClickMedia.

For more information head over to www.worldtravelawards.com

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News

Lion Air placed the biggest order in commercial aviation history

Breaking News BTN keeps you up-todate with all the latest and biggest news from planet travel...

new Boeing 737 aircraft later in the year. Valued at $19 billion, the deal includes 150 Boeing 737 Max, a revamped, fuel-efficient version of the aircraft aviation giant’s best-selling plane. The first deliveries are expected in 2017, with Boeing confirming it will raise production of the aircraft to 42 a month at its Renton facility from 2014 as a result.

Golden age for aviation as records tumble

In Europe, Nordic budget carrier Norwegian took a rare gamble on the health of the economy with the order of 222 narrow-body aircraft worth $21.5 billion at list prices. While large discounts from that figure can be expected before delivery, the deal still ranks as the largest ever for the continent. Including 100 Boeing 737 MAX and 22 Boeing 787-800 aircraft, the deal is second largest ever for the American manufacturer, while Airbus – which will deliver 100 A320neo planes – can also now claim a foothold in Norwegian's Boeing-only fleet.

Records have been broken and then broken again in the aviation sector over the past 12 months, as carriers seek to modernise their fleets and take advantage of the latest advances in technology. American Airlines got the ball rolling in mid-2011, placing multi-billion dollar orders for 460 new Boeing and Airbus planes. In total AA – which is presently in Chapter 11 bankruptcy protection – ordered 200 Boeing 737 and 260 Airbus A320 aircraft in what it described as “the biggest aircraft order in history”. The new planes will be used to cut fuel and maintenance costs as the carrier seeks to overhaul its route network and return to profitability. Not to be outdone, rival American carrier Southwest Airlines confirmed an order of 208

Qatar Airways showed its hand in late 2011, with the Doha-based carrier signing a deal with Airbus for 88 narrow- and wide-body aircraft. The on again, off again transaction was finally concluded at the Dubai Air Show, with Qatar Airways chief executive Akbar Al Baker signing an agreement for 50 of Airbus’ new generation A320neo airplanes with a further 30 on option, together with five additional A380s super

jumbos and three on option. The five new A380s will double the number of the airline’s super jumbos already in the delivery pipeline, taking firm orders up to ten aircraft. Deliveries are due to begin in 2013. Al Baker said: “The A320neo promises to be a great aircraft which i s why we have chosen it to form the backbone of our future single aisle expansion. Together with our previous orders for the A350 extra wide body aircraft and new orders for additional A380s, we are continuing to invest in an integrated Family of the world’s most modern and fuel efficient aircraft.” All these deals were put into the shade in February this year, however, with confirmation Jakarta-based Lion Air had placed an order for 380 737s with Boeing – the largest ever single commercial plane order. First announced in November 2011, the firm order included provisions for 201 737 MAXs and 29 NextGeneration 737-900ERs, as well as purchase rights for an additional 150 airplanes. “The 737 MAX is the best choice for Lion Air and the best airplane to serve our passengers,” explained Lion Air founder Rusdi Kirana as he signed the deal. “We're excited to be the first airline in Asia to fly the 737 MAX and to be the global launch customer of the 737 MAX 9.”

breakingtravelnews.com

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Adrian Bradley has been appointed chief financial officer at Jumeirah

Changes at the top for Jumeirah

lebua moves into India with New Delhi property

Dubai-based Jumeirah Group has confirmed the appointment of Adrian Bradley as chief financial officer. Bradley joined Jumeirah from London & Regional Hotels, following an 11-year career at Hilton and an early career at PepsiCo and Millicom. A member of the UK’s Institute of Chartered Accountants, he gained experience in a variety of finance roles with PepsiCo in the UK and Egypt, followed by a short period with mobile telecom operator Millicom in South East Asia.

lebua Hotels & Resorts has confirmed it will move into India in 2012. The renowned international luxury hotel chain, which already operates hotels in Bangkok and New Zealand, confirmed it would open lebua New Delhi in September this year. A spectacular roof top restaurant and bar will be on offer, alongside a traditional Indian restaurant with a renowned Indian Michelin Star awarded chef, and an open terraced fine dining venue.

He went on to work for six years with Hilton International in the Asia Pacific region before being appointed to the board of Hilton International to manage the company’s real estate portfolio from London. Commenting on the appointment Jumeirah Group executive chairman, Gerald Lawless, said: “We are delighted to welcome Bradley as a new member of the Jumeirah leadership team. He comes at a time of rapid expansion, with six hotels newly opened in 2011 and a further six opening in 2012. In that two-year period the company will have doubled the number of hotels under management and almost quadrupled the number of countries in which we operate.”

Starwood Hotels expands St Regis into the Middle East

The contemporary yet elegantly designed hotel will offer a very high standard of luxury to the Indian audience. Deepak Ohri, chief executive, lebua Hotels & Resorts, said: “Right from its interesting beginning, lebua has single handedly shaped the luxury accommodation and dining scene of Bangkok and now we plan to bring the same to India. Starting with a property in New Delhi, we have plans to come up with properties across major metros in the country.” Each property in India will have around a hundred rooms and minimum of three restaurants, each with its own bar, he added. “We at lebua believe luxury is an experience that extends beyond the price. That is what has convinced me that this country has the potential to become one of the world’s biggest luxury markets,” continued Ohri. “The customers here know what they want and we at lebua are ready to give them what has been sorely missed until now. If a guest is ready to experience the experience, then lebua makes sure they experience the experience.”

St. Regis Saadiyat Island Resort

Starwood Hotels & Resorts has announced the debut of The St. Regis Saadiyat Island Resort and The St. Regis Abu Dhabi, situated on the Corniche, as the St. Regis brand continues its dynamic global growth and nearly triples its portfolio in just five years. The St. Regis Doha in Qatar is expected to follow latest this year. Globally, St. Regis will build on its expansion with the debut of The St. Regis Mauritius Resort and the newly renovated St. Regis Aspen Resort later in 2012, further lengthening Starwood’s lead in luxury hospitality. “We are thrilled to debut The St. Regis Saadiyat Island Resort and The St. Regis Abu Dhabi as our first St. Regis hotels in the Middle East,” said Paul James, global brand leader of St. Regis Hotels & Resorts. “As one of the world’s economic hubs, Abu Dhabi has become a new ‘must’ on today’s global Grand Tour, and St. Regis is inimitably positioned to cater to the needs of these global travellers, offering bespoke luxury informed by the brand’s unique legacy.”

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News

Olympics magic to lift UK tourism New research from VisitBritain highlighting the latest inbound visits to various towns and cities across the UK suggests Britain’s Olympic hosts are becoming increasingly popular tourist destinations. The new wider appeal of each location is highlighted in an analysis of overnight stays in the UK throughout 2010. While 2012 host city London and Scottish capital Edinburgh maintain their position as the two most popular destinations for inbound visitors, places such as Cardiff, Glasgow, Manchester, Newcastle and Windsor have shown the Olympic spirit is alive and well across the UK, with many other regional towns also benefiting from a stopover by international guests. When researchers looked at all types of visits, host city London - home to the Olympic Park and the largest shopping centre in Europe at Westfield Stratford City - came out as the top destination with 14.7 million overseas visits. It was followed in second place by Edinburgh, with 1.3 million overnight visitors soaking up the unique blend of traditional and modern Scottish culture. Manchester, home to one of the most iconic football stadiums in the world (Old Trafford) and host to both men’s and women’s Olympic football matches, sits in third place with 811,000. But this north-west city is about more than just football - it’s the home of Brit cool with world famous galleries and theatres such as the Lowry centre and the Royal Exchange bringing the old and new of Manchester together. Local rival Liverpool comes in at sixth (452,000 staying visits).

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With just weeks to go until the opening ceremony of the London 2012 Olympic Games, VisitBritain is reporting a noticeable increase in visitor numbers to host cities. Breaking Travel News takes a closer look. Firmly placed in the top five with 551,000 overnight stays is Scotland’s style capital, Glasgow, which will see Olympic football matches take place at Hampden Park. Also Scotland’s largest city, it houses more than 30 museums and galleries and an annual programme of performing arts and festivals, and will play a key role in the Cultural Olympiad celebrations. Cardiff at twelfth is the next highest Olympic city, with 260,000 overnight stays in 2010. Europe’s youngest capital and one of the fastest growing cities in Britain, Cardiff will also have the honour of hosting the very first event of the 2012 Games when Team GB’s women’s football team kick off the tournament at the Millennium Stadium. Fans can then explore the remarkable castle next door, before wandering among the best collection of Impressionist art outside Paris. Newcastle (14th) and Windsor (20th) make up the final two Olympic towns in the top twenty most stayed in UK destinations for 2010. Foreign tourists were particularly lured to the north-east by its exuberant pub and club culture: a greater proportion of foreign visitors went to the pub (67 per cent) here than any other area across the UK. Together with a spectacular coastline, Newcastle is enjoying more visitors coming to experience the likes of the awe-inspiring Hadrian’s Wall or marvel at the 20 metre high Angel of the North, one of the most viewed public sculptures in the world. The recent Royal Wedding has helped highlight the great heritage experience that can be found at Windsor, and its international appeal

will be boosted as it acts as the venue for the Olympic rowing and canoe sprint events. Within easy reach of London, Windsor’s royal connection - combined with contemporary shopping and fine dining drew over 160,000 overseas visitors there in 2010. Patricia Yates, strategy and communications director for VisitBritain, told Breaking Travel News: “The 2012 Games will see sporting battles take place across Britain, offering a fantastic showcase for the diversity and wonderful experiences that can be found in every area. In May, the Torch Relay will start on its 70 day journey within ten miles of 95 per cent of the UK, inspiring each and every one of us as it winds its way around the country. We are then spoilt for choice as we host the London 2012 Festival, the biggest festival the UK has ever seen, with artists from all over the world converging on British towns, cities and villages to engage with the British public and tourists alike. “It is clear that 2012 presents us with some real opportunities to showcase Britain to new audiences around the world. Our GREAT campaign will be launching in key global cities, raising the aspiration to travel to Britain and backed up by GREAT offers from our commercial partners to encourage visitors to come now.”

For more information take a look at www.visitbritain.com or head over to Hall 18./120.

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Your guide to ITB Berlin

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Special Interview

UNWTO expects one billion arrivals in 2012 With international tourist arrivals expected to reach one billion a year by the end of 2012, BTN catches up with Taleb Rifai, UNWTO secretary general, to find out what is on the agenda for the organisation this year. Taleb Rifai, Secretary General, UNWTO

breakingtravelnews.com

BTN_March_2012_Day1_Layout 1 29/02/2012 12:52 Page 11

Breaking Travel News: Talk us through what is on the agenda for UNWTO in 2012? Taleb Rifai: 2012 is an exciting year and something of a milestone for international tourism, with international tourist arrivals expected to reach one billion by the end of the year. Celebrating one billion tourists gives us an unparalleled opportunity to get across our main message: that tourism is a major player in economic growth, job creation, poverty reduction and a more sustainable future. Yet, to fulfil these opportunities, and stimulate travel demand, particularly under the current economic conditions, we need to work more closely to remove some of the existing barriers to the expansion of the sector and expand its capacity to generate much-needed economic benefits and jobs. Examples of such barriers include unbalanced taxation, as well as lengthy and expensive visa procedures. During 2012, UNWTO, alongside other organisations, such as WTTC, IATA, the WEF and ICAO, will work to advance the agenda of visa facilitation. Major UNWTO events in 2012 include, among many others, World Tourism Day (September 27th), celebrated this year under the theme, ‘Tourism and Sustainable Energy: Powering Sustainable Development’, and officially hosted by Spain. Sustainability is, in fact, one of our top priorities this year, with the United Nations Conference on Sustainable Development, or Rio+20, taking place in June. On the whole, UNWTO will continue to work closely with its members on policies and practices to develop their tourism sectors in a competitive and sustainable manner. Work will continue on the issues of tourism in the Green Economy, consumer protection, market trends and statistics. We will also be supporting Egypt and Tunisia where UNWTO will hold two major conferences in April this year. At the same time, UNWTO will continue to implement technical assistance projects in over 100 countries around the world covering issues from tourism master planning to hotel classification. BTN: International tourist arrivals grew by over 4% in 2011 to 980 million, according to the latest UNWTO World Tourism Barometer, with Europe leading the way. To what do you attribute the impressive 6% growth in Europe? TR: Despite the economic uncertainty, Europe was the best performing region in 2011 with, for the first time in history, over half a billion international tourist arrivals. Central and Eastern Europe and Southern Mediterranean destinations experienced the best results, each growing by 8%. Although part of the growth in Southern Mediterranean Europe resulted from a shift in traffic away from the Middle East and North Africa, destinations primarily profited from improved outbound flows from markets such as Scandinavia, Germany and Russia and the flexibility demonstrated by the sector and the right choice of public policies. BTN: Next year you have predicted a 4% 6% growth in Africa. How can lesser known destinations in the region take advantage of this expected surge? You recently urged companies to invest in Africa, which areas specifically would you say are priorities?

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TR: Africa has been one of the fastest growing regions in the international tourism market. International tourist arrivals grew from 27 million in 2000 to 50 million in 2011, while tourism receipts, a vital source of foreign exchange for the continent, tripled in just one decade (from US$ 10 billion in 2000 to US$ 30 billion in 2010). Lesser-known destinations have a lot to gain from building-up on brand Africa, while developing their own niche markets which often attract specialised high-end segments. In general, the factors critical to destination development are the existence of a business environment conducive to growth, adequate infrastructure and trained human resources. Another key issue, particularly for Africa, is connectivity: improving air access to and within the region. A further important opportunity lies in increased regional cooperation in areas such as joint product development, marketing and travel facilitation, namely visas, making it easier for, and incentivising, tourists to travel between destinations. Diversification is also key. Africa’s principal tourism products for the major source markets currently revolve around culture and nature. These cultural and nature-based trips could be packaged in combination with Africa’s numerous other attractions such as beach tourism or the meetings industry, especially as Africa’s economic and trade links increase with other world regions such as Asia. Sustainability should, of course, underlie all of the above. Tourists are increasingly aware of the culture and environment of the places they travel to. They are looking for destinations that not only do no harm to their surroundings, but actively make a positive difference. Emerging destinations and potential investors would be wise to keep this in mind as they develop tourism; investments in sustainability today will certainly pay off tomorrow. BTN: With confidence in emerging markets expected to surge ahead of more advanced economies, which destinations do you expect to emerge as hotspots for 2012? TR: Emerging economies had been leading tourism growth until 2011 when advanced economies took the lead. This was mainly due to the very strong results in Europe and the drop in arrivals in the Middle East and North Africa. This trend is expected to reverse once again in 2012, with emerging economies in Asia and the Pacific and Africa regaining the lead (growing at 4%-6%), followed by the Americas and Europe (2%-4%). BTN: UNWTO is urging governments to consider advancing travel facilitation – in what ways can governments successfully do this? TR: At a time of serious economic crisis, travel facilitation can be one of the most effective ways to boost national economies through tourism growth. Currently, complicated, lengthy and overpriced visa processes make it extremely difficult for many to travel, especially from rapidly growing emerging markets. By implementing measures to facilitate travel, in particular revising visas procedures, countries can stimulate demand and UNWTO is urging governments to consider

advancing travel facilitation, an area in which in spite of the great strides made so far there is still much room for progress. Technology, much of which has already been developed (biometric passports for example, or online visa applications) will play a major role in travel facilitation and we encourage countries to share their ideas and best practices in this field. UNWTO has also embarked, together with WTTC, on a research project that aims to evaluate the impact of visa facilitation on job creation in tourism across the G20 economies. This study will be presented during the meeting of the T20 Ministers (Tourism Ministers from the G20 economies) to be held in Merida, Mexico (May 14th-15th, 2012). BTN: Tourism Towards 2030 indicates potential for further expansion in coming decades. What will be the main challenges for the travel and tourism industry in realising this vision? TR: UNWTO’s long-term forecast, Tourism Towards 2030, estimates that tourist arrivals will increase by an average 43 million a year over the next twenty years, reaching 1.8 billion by 2030. Both established as well as new destinations stand to benefit from this growth, provided they shape the appropriate conditions and policies conducive to growth. The challenge lies in making sure this growth is sustainable, with maximum social and economic benefits for local communities and their built and natural environments. As such, it will be more important than ever that all tourism development be guided by the principles of sustainability. BTN: What are the key priorities for the UNWTO going forward? TR: While competitiveness and sustainability remain at the heart of UNWTO’s agenda and programme of work, there are also a number of more immediate priorities going forward. As I have mentioned, travel facilitation is a key issue and an area of particular relevance as countries look to grow their economies but cannot make use of fiscal incentives or public investment. Taxation is also a major concern. The recent trend in introducing unbalanced taxation on travel continues to represent a serious setback for the sector and the hundreds of millions it employs, particularly in developing countries. The political recognition of tourism’s economic potential continues to be a challenge. In this respect, UNWTO and WTTC will continue to present heads of state and government around the world with an Open Letter on the impact of tourism. So far, 18 heads of state and government have joined what we call the Leaders for Tourism Campaign, and in all cases it has been a unique occasion to draw their attention to the economic and social value of the tourism sector.

For more information visit www.unwto.org or go to Hall 20/127.

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News

Etihad has remained true to its Abu Dhabi roots

Etihad Airways continues meteoric rise Achieving profitability in 2011, a year earlier than planned, Etihad Airways has continued its meteoric rise in the world of aviation. Now, following deals with airberlin and Air Seychelles, the United Arab Emirates flag-carrier has its sights set on further growth in 2012.

Etihad Airways took another stride toward the summit of the global aviation industry in 2011, reporting a full-year profit for the first time. Although initially only expecting to break even for the financial year, the flag-carrier of the United Arab Emirates reported a net profit of some $14 million. While the figure may seem modest on a global scale, it must be remembered the carrier only took off for the first time in November 2003. Now, just over eight years later, Etihad boasts annual revenues of £4 billion and a worldwide network that spans 259 destinations – more than any other Middle Eastern carrier. This success was recognised by the World Travel Awards in 2011, with Etihad Airways walking off with the title of World’s Leading Airline for the third consecutive year.

Travel News: “Five years ago we said we would be profitable by 2011. Despite the global financial crisis, continued high oil prices, regional instability and natural disasters, we have delivered. “Everything we said we would do, we have done. Now, we move into the next phase of our development whereby we deliver consistent, sustainable profitability.” But it is not just the headline figures which are impressive at Etihad, scratch below the surface and there is much for the carrier to be proud of. Etihad carried a total of 8.3 million passengers in 2011, up 17 per cent on 2010, for example, while Etihad Crystal safely delivered 310,188 tonnes of cargo. Five new routes – Bangalore, the Maldives, the Seychelles, Chengdu and Düsseldorf – were also added last year.

But this is just the start for Etihad, with an ambitious team in Abu Dhabi outlining plans to maintain the carrier’s meteoric growth. As chief executive James Hogan told Breaking

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airberlin Among the most striking developments at the carrier in the past few months has been the intensification of the successful partnership strategy, with Etihad making its first equity investment in another carrier – airberlin, Europe’s sixth largest airline. Announced in December 2011, the move adds 157 destinations to Etihad’s route network and offers access to 35 million new passengers. “The airberlin deal will be our most important catalyst for growth in 2012,” explained Hogan, “it has given us instant access to Europe’s largest travel market, and will have a major impact on revenues in 2012, with an expected contribution of up to US$50 million. “And of course, 2011 marked the first full year of Etihad Airways’ strategic partnership with Virgin Australia, which offers 45 destinations in Australia and the Pacific, and boosted revenue by 700 per cent over what we achieved with our previous Australian airline partner.” Back on the ground, Etihad has also signed partnerships with Formula 1 and Manchester City Football Club in the past year. Manchester City will receive up to £400 million under a sponsorship arrangement with Etihad, making it the largest deal of its kind in sport. The agreement, which saw City’s home ground renamed the Etihad Stadium, also includes a ten-year extension to an existing shirt sponsorship deal, as well as financial backing for what will be known as the Etihad Campus, a vast area of land around the stadium that already includes the City Square fans' village, and has other major developments planned, including a new training ground and sports science centre.

In the mid-term, Etihad ordered 100 new aircraft and 105 options and purchase rights at the 2008 Farnborough Air Show. This gives the carrier flexibility in its network growth, enabling it to meet passenger demand over the next ten years. To date, Etihad Airways has raised US$5 billion in external fleet financing, through a portfolio of 41 different financial institutions.

Etihad chief executive James Hogan

“We remain a business that is investing heavily in new routes, in new aircraft and in new infrastructure,” said Hogan. “In 2012, we will add seven aircraft and have already announced plans to extend our network in Asia and Africa. In January, we commenced operations to Tripoli, and Shanghai and Nairobi will follow – all in the first quarter. In July, we will add an additional African destination – Lagos – and will continue to announce new destinations in the coming months.” The airline is also set to continue its policy of fuel hedging, which has protected it from the volatility of oil prices. More than 80 per cent of fuel costs were hedged in 2011, while the figure for 2012 is currently 75 per cent. Hogan said cost control had been a significant contributor to the airline’s profit, with costs per available seat kilometre, excluding fuel, being cut by 4.6 per cent in 2011 and 16.6 per cent over the last two years, representing annual savings of more than US$187 million. “While we deliver an exceptional full service product, our management culture is that of a low cost airline,” he explained. “We have a forensic focus on cost control in every area of the business, aggressively targeting operational efficiencies.”

Etihad Airways chief operating officer Peter Baumgartner, centre, celebrates with World Travel Awards senior vice president David Falcon, left.

Back in UAE Back in the Middle East, the carrier recently signed a four year extension to its title sponsorship arrangement with the Formula 1 Etihad Airways Abu Dhabi Grand Prix. The deal will see Etihad fly two F1-liveried aircraft across its network over the coming years.

Moving Forward Despite ongoing economic uncertainty, Etihad will again aim for strong growth in 2012, with the airline setting a passenger traffic target of ten million along with a corresponding increase in profits. “We will continue to look at opportunities in 2012,” continued chief executive Hogan. “Already this year we have announced a second equity investment, in Air Seychelles, which is an important step towards growing our operations in the increasingly popular leisure markets of the Indian Ocean and Africa.”

Despite its developing position on the global stage, Etihad has also remained true to its routes in the United Arab Emirates. At the end of 2011, the company had 9,038 employees, with Emiratis now making up 18 per cent of the headquarters workforce. “Together, we have created the world’s leading airline, widely acclaimed for its best-in-class service,” added Hogan. “We have developed an extensive network across five continents, connecting the world through our hub in Abu Dhabi with the world’s most modern fleet of aircraft.”

For more information visit www.etihadairways.com or head over to Hall 22.B/211.

Etihad lounge in Abu Dhabi

Following the airberlin deal, Etihad took a 40 per cent stake in Air Seychelles as part of the strategic partnership alliance initiative. Under the terms of the deal Etihad will invest US$20 million in the carrier, with the sum to be matched by an equal capital injection by the government of Seychelles. In addition, Etihad Airways will also provide a shareholder’s loan of US$25 million to meet working capital requirements and support network development. Caviar bar Al Majlis at Emirates Palace

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Interview

The Oberoi, Gurgaon

The Oberoi, Gurgaon brings a touch of glamour to New Delhi Kapil Chopra

The Oberoi, Gurgaon is India’s hottest new hotel. Kapil Chopra, SVP of the Oberoi Group, speaks to BTN about how the stunning property is establishing Gurgaon as a ‘city destination’ for business travellers.

Breaking Travel News: Having opened in April 2011, what kind of an impact did The Oberoi, Gurgaon have in Delhi where there is already fierce competition from leading luxury hotel groups? Kapil Chopra: While there are other luxury brands including several international chains opening new hotels in Delhi and Gurgaon, The Oberoi Group has grown from strength to strength. The Oberoi, Gurgaon is the group’s latest offering which has set new benchmarks in design and hospitality experience. The hotel is an architectural masterpiece with a design philosophy of height, light and space. It also offers the highest standards of personalised service. Even in a competitive market, this combination is hard to beat. The Oberoi, Gurgaon is a hotel with many firsts- it has the largest room size for city hotels around the world (rooms start at 620 square feet), three of its suites have full-length, cantilevered heated private pools and decks, the hotel’s spa and fitness centre is open round-the-clock. In its design and facilities, The Oberoi, Gurgaon, offers a distinct hospitality experience to the city of Delhi. In fact the hotel is not competing on home turf but is counted amongst the best in Asia and the world. This is substantiated by our financial performance with average rates of over USD $400. BTN: How has the opening of The Oberoi, Gurgaon affected hotel prices in the area in terms of competition? KC: The Oberoi, Gurgaon brings a unique hospitality experience to the city of Delhi and Gurgaon. It has been the most successful

opening of 2011 in the city. It has led the city in ARR and has bagged the city’s top hotel and restaurant awards in 2011. Our guests appreciate our design and service philosophy and choose to pay a premium to stay with us. Guests see us as a value product and not just as an ‘expensive hotel’. They see us as a new distinct experience. The Oberoi, Gurgaon has also helped market Gurgaon as a ‘city destination’ for top corporates looking for ‘city experiences’ for their strategy meetings. Having said that, we ensure our pricing strategy is competitive and rational in the market we operate in. We take cognisance of the supply and demand factors as well as seasonal trends and define our pricing strategy accordingly. Travellers today look for efficient, flawless service and distinct experiences. The Oberoi, Gurgaon has become a preferred hotel for many who would otherwise travel to the heart of New Delhi. This is evident in our revenue figures. For the first six months after opening, the hotel clocked a monthly average rate of USD$ 400 at an occupancy of about 80%. BTN: What differentiates The Oberoi, Gurgaon from its competitors? What do you remain focused on? KC: The Oberoi, Gurgaon is a first-of-its-kind, both in its design and service. Built over 9 acres, it features a forested driveway, vast reflection pools and amongst the world’s largest vertical gardens. Even the arrival experience through a winding forested driveway is grand and distinct from any other hotel in the city.

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Three Sixty One at The Oberoi, Gurgaon

Our coastal Indian restaurant, Amaranta, is a unique offering to the city of Delhi. We fly fresh seafood every day from the ports along India’s coastline and offer a ‘bay-to-plate-in-8-hours’ experience to the guests, never done before in the city. The menu has dishes from nine coastal regions. So logistically and in terms of research, Amaranta has been rated a culinary success by leading food critics and our guests. In addition to our grand product, our focus remains ‘guest delight’- to provide guests an enhanced and distinct hospitality experience. Be it the 24-hour butler service or a spa treatment at 3 am, we make it possible. BTN: Which markets are you mainly targeting and how? KC: The Oberoi, Gurgaon is located just 15 minutes from Delhi’s International airport and is in the heart of the commercial district of Gurgaon. The city houses Indian headquarters of top Fortune 500 companies. Due to its location and facilities for the discerning business traveller, The Oberoi, Gurgaon is already the preferred hotel for top companies in Gurgaon. Most of these companies have high volumes of inbound travel and have special ‘corporate partner’ status with us. We have hosted top CEOs, worldwide heads, large investor forums and global boards of several multinational corporations. While the corporate segment remains our key focus, we also command a significant share of the leisure market. This is due to our luxurious suites and facilities as well as connectivity to Delhi’s sightseeing destinations and the cities of Agra and Jaipur, which are at easy driving distance. With our fine banqueting facilities overlooking a water body, we are also making inroads into the luxury convention market.

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BTN: What type of technological innovations can tech savvy travellers enjoy at the hotel? KC: The Oberoi, Gurgaon caters to the needs of the business traveller. The hotel offers the highest internet speed of 40 mbps. Each room is well equipped with multiple sockets and a media hub. Video conferencing facilities can also be made available in the rooms. There are nearly 14-15 meeting venues, including the business centre and banquets- all are well equipped to handle the most demanding presentations. BTN: Will you be rolling out any new developments in coming months? KC: The hotel features over 50,000 square feet of luxury retail, which offers a complete lifestyle experience for guests. It has 8 boutiques operational at present. These include top international brands (Jimmy Choo, Bottega Veneta, Canali and Burberry), an international salon featuring hair spa by Italian hairstylist Rossano Ferretti and Pedicures by French podiatrist, Bastien Gonzalez. Gallery Nature Morte, housed in the arcade offers guests the opportunity to browse at Indian contemporary art while The Oberoi Patisserie and delicatessen offers some gourmet delights. We are in talks with some more brands who are interested in opening in the retail space. This is an area which will see some more luxury store openings in the next few months. BTN: What does it mean be named Asia’s Leading Luxury Hotel and India’s Leading Luxury Hotel at the World Travel Awards 2011?

KC: Being chosen as Asia’s Leading Luxury Hotel and India’s Leading Luxury Hotel by WTA is a real honour. These awards recognise outstanding hotels. It is a great privilege to be voted as the best by over 200,000 travel experts worldwide who are opinion leaders in the industry. BTN: What commercial benefits if any have the titles Asia’s Leading Luxury Hotel and India’s Leading Luxury Hotel brought to the property? KC: The award is recognition from Industry peers and partners who are also significant business partners for us. Hence the awards definitely help in ‘influencing’ business and benefit us. BTN: Can you comment on the significance of hosting the World Travel Awards next year? Are events a big focus for the property? KC: The World Travel Awards bring together travel experts and opinion makers from around the world. To host this event is a privilege and an opportunity for us to showcase our exceptional property to the crème-de-la-crème of the international travel industry. International events such as these are a key focus for the hotel given its exquisite convention facilities. Luxury banqueting and conventions is a growing market segment for us too. We are looking forward to playing hosts for the 2012 awards.

For more information check out www.oberoihotels.com or visit Hall 9/221.

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“T H E O S C A R S O F T H E T R AV E L I N D U ST RY” WA L L S T R E E T J O U R N A L

G R A N D TO U R 2012 Dubai • Korea • Kenya • Turks & Caicos • Portugal • India

Global Reach • Global Recognition • Global Rewards

awards@worldtravelawards.com

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Destination Spotlight

Abu Dhabi goes from strength to strength With visitor numbers rising, new world-class hotels and infrastructure, Abu Dhabi remains at the forefront of the global tourism sector. As the new Abu Dhabi Tourism & Culture Authority begins its work, Breaking Travel News calls in to see what 2012 has in store. The board of the new Abu Dhabi Tourism & Culture Authority (ADTCA) has held its inaugural meeting, under the chairmanship of His Excellency Sheikh Sultan Bin Tahnoon Al Nahyan. The new body - which will replace the Abu Dhabi Tourism Authority and the Abu Dhabi Authority for Culture and Heritage – has been tasked with preserving, protecting and managing the emirate’s cultural heritage. “We are looking to deliver a seamless transition into a unified body that will bring additional synergy to the delivery of enhanced product and services across a number of segments,” said Sheikh Sultan Bin Tahnoon Al Nahyan. The decision comes at an exciting time for Abu Dhabi. Last year the Emirate broke all records for guest arrivals, with a total of 2.1 million people staying at hotels and hotel apartments over the course of the year – beating the official target of two million by 6.5 per cent. This is a highly encouraging result came in a year which saw substantial additions to Abu Dhabi’s hotel and resort inventory, including several five-star beach properties opening up on Saadiyat Island to guests. “There is a clear correlation between this increase, our opening of offices in Russia and the USA, our heightened focus on the Asian markets, a vibrant calendar of world-class events, increased air access with the arrival into Abu Dhabi of new carriers and the expansion of Etihad Airways’ network and a substantial increase in cross-network marketing undertaken by the arrival of major new hospitality brands,” said ADTCA chairman Sheikh Sultan Bin Tahnoon Al Nahyan. Annual growth was also recorded across a number of other key metrics, including guest nights, which were up 22 per cent to 6.3 million. Occupancy levels also rose seven per

cent to 69 per cent, while revenue was up three per cent to US $ 1.2 billion. All this leaves Abu Dhabi well positioned to reach a target of 2.3 million guests in 2012 – a 15 per cent rise on the 2011 target.

World-class Facilities A new terminal, designed to accommodate 1,300 passengers has been built at Mina Zayed as Abu Dhabi continues to develop as a cruise destination. A joint project from Abu Dhabi Ports Company and Abu Dhabi Terminals, the facility has been designed to cater for the 2011/2012 and 2012/2013 cruise seasons. MSC Lirica became the first vessel to homeport in the emirate following the opening of the terminal in late 2011. Abu Dhabi International Airport, which was celebrating its 30th anniversary last year, also has ambitious plans for the future. In the coming five years, the airport will be focusing on achieving new competitive milestones with the completion of the new Midfield Terminal Building, scheduled to open in 2017. The 700,000 square meter building is a landmark project being undertaken in Abu Dhabi and the UAE, and will be able to handle 27-30 million passengers per year when it opens. Later this year Abu Dhabi Airports Company will host the 18th World Route Development Forum at the property. James Bennett, chief executive of ADAC said: “We are delighted and eager to showcase to this audience of aviation experts and professionals, Abu Dhabi: an attractive and dynamic destination, with the business and leisure potential to ensure a successful and sustainable route for airlines.” The event will take place from September 30th-October 2nd 2012.

Reasons to Celebrate One of the highlights of the coming year is sure to be the Formula 1 Etihad Airways Abu Dhabi Grand Prix, scheduled to take place at the spectacular Yas Marina Circuit on November 2nd-4th. Last year Britney Spears welcomed thousands of international sports fans to the event with a dazzling concert, while British former champion Lewis Hamilton took the chequered flag. With United Arab Emirates flag-carrier Etihad Airways recently signing a deal with the Formula 1 group to extend its title sponsorship of the Grand Prix for a further four years, the event look sets to grow yet further. The deal will see the airline sponsor the event through to the 2015 with two F1-liveried aircraft flying to destinations across its network. Also on the horizon, the World Travel & Tourism Council has confirmed it will hold its 13th Global Summit in Abu Dhabi in April/May 2013, with ADTCA and Etihad Airways set to become official hosts of the biggest annual gathering of tourism leaders. Abu Dhabi was chosen for its compelling presentation, the enthusiasm of government and industry agencies, destination accessibility, its high standard of capability and evidence of green tourism growth as a key development strategy, the WTTC has explained. The event is the most influential in the annual tourism calendar, bringing together almost 1,000 industry leaders to tackle some of the most pressing issues facing the industry.

Word on the Street To get the message out, ADTCA – which was last year recognised as presenting the World’s Leading Destination Marketing Campaign by

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Abu Dhabi Tourism and Culture Authority Board meets for the first time to begin integration efforts

the World Travel Awards – is planning its biggest overseas promotion campaign ever this year. The dynamic line-up, which sees ADTCA visit IMEX America for the first time, takes in 16 exhibitions and eight road shows – including right here at ITB Berlin - across 18 countries before November this year. Dates in Australia, China, Japan, Kazakhstan, Malaysia and the Ukraine are all also pencilled in.

And Finally… If all that wasn’t enough for Abu Dhabi to be looking forward to, Madonna has confirmed she will play Yas Island Abu Dhabi later this year. The world’s top selling female recording artist will take the stage at the luxury destination on June 3rd as part of the Yas Island Show Weekends. The event will form

part of a world-tour to support her latest album, MDNA. Everybody from die-hard Madonna fans to music lovers and concertgoers of all generations are expected to attend the pop extravaganza.

Abu Dhabi Corniche is among the many highlights

Abu Dhabi has emerged as a power house of Middle Eastern tourism

“Extremely high profile concerts of this nature do much to spread awareness of Abu Dhabi’s tourism offering and the city’s emergence as an international entertainment destination,” says Faisal Al Sheikh, events manager at ADTCA. “Headline concerts have proved their worth in delivering an increasing number of guests to Abu Dhabi’s hotels and this show, coming as it does in a traditionally slow month will be welcomed by all in the UAE capital’s hospitality sector.”

For more information head over to www.abudhabitourism.ae or visit Hall 22.B/210.

Sheikh Zayed Grand Mosque in Abu Dhabi

ADTA marketing director Claire Micheletti celebrates with World Travel Awards senior vice president David Falcon

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Interview Airbus 330

First Class

Malaysia Airlines plans new short haul brand Riding on the momentum of being named Asia’s Leading Airline by the World Travel Awards, Malaysia Airlines has a number of significant developments planned for 2012, including the launch of its brand new short-haul brand and the forthcoming delivery of 23 new aircraft. Breaking Travel News caught up with Ahmad Jauhari Yahya, group chief executive of Malaysia Airlines, to find out more.

Breaking Travel News: Can you comment on the significance of being named World’s Leading Airline to Asia and Asia’s Leading Airline Lounge by the World Travel Awards in 2011? Ahmad Jauhari Yahya: Malaysia Airlines is proud and honoured to have been selected by such an esteemed group of industry peers to be named as the World’s Leading Airline to Asia, as well as recognition at the regional-level awards as Asia’s Leading Airline 2011 and for our flagship lounge at the Kuala Lumpur International Airport as Asia’s Leading Airline Lounge. These wins are testimony to our efforts to deliver a premium service offering and are a fitting tribute to the dedicated and relentless efforts of the staff of Malaysia Airlines. Malaysia Airlines remains committed to continuously invest in upgrading our premium service offerings, both on the ground and inflight for our guests. We are confident that our efforts will continue to be recognised in the years ahead. BTN: To what do you attribute this success? What are the key factors differentiating you from other carriers in the region? AJY: The credit for this success largely goes to the dedication of our employees for their unwavering commitment to deliver Malaysian hospitality at its best. This must surely be one of the main factor that differentiates Malaysia Airlines from others - the natural hospitable way we serve our customers which we call the unique Malaysian hospitality accorded to all

guests to create exemplary customer experience at every touch-point. This “customer first” approach is what makes all the difference. BTN: In December you unveiled a new business plan to return Malaysia Airlines to the black by 2013, which is focused on shrinking the Malaysia network and focusing on costs while winning back customers. What will be priority destinations on the Malaysia Airlines route network (which markets are you looking to strengthen) and where will you cut back? AJY: Our extensive network is the heart of the company and, while we want to serve our customers as well as we can, we recognise that in meeting the growing challenges of the aviation sector today, we will need to reexamine the viability of all the routes we were flying to. This is to ensure the company’s longterm sustainability. As highlighted in our Business Plan, we believe the company needs to consolidate at this time to shrink now, in order to be able to grow later. Based on our anal ysis, to achieve this in the short term we will need to focus mainly on increasing frequencies within our Asian network this year. Several routes between Malaysia will see increased frequency effective 25 March 2012. These are Jakarta, Medan, Bangkok, Phnom Penh, Beijing, Taipei and Los Angeles. In others, as part of our strategic consolidation process, we are suspending several routes for

the time being b etween Kuala Lumpur and Surabaya, Karachi, Dubai, Dammam, Johannesburg, Cape Town, Buenos Aires, Rome, Perth, Osaka, Seoul and Haneda (Tokyo). These routes account for almost 12% of our passenger capacity and it is necessary for us as part of our recovery efforts. Going forward, our network will continue to focus on key ASEAN routes with significant premium passenger traffic, and where we can win in terms of competitive positioning and regional advantage. BTN: What is your plan to win back customers and what strengths will you leverage to do this? AJY: Our customers are our top priority. In addition to the phased roll-out of our new product, we shall strive to improve customer experience at every operational touch point, be it pre-flight, in-flight and post-flight. Malaysia Airlines will deliver on its brand promise consistently, across all touch points, channels, national borders and at all times. We will take delivery of 23 aircraft in 2012, each with state-of-the-art passenger amenities. As we introduce these products, we will reinvigorate our sales and marketing functions to win back the hard-earned loyalty of customers, and reintroduce them of the superior value of our enhanced services. Building on our new fleet, we are refreshing our approach to branding, distribution and customer loyalty. We are overhauling our

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Dining by Design, Al Sahel Villas, Abu Dhabi

Malaysia Airlines winning lounge in Kuala Lumpur International Airport

Graham Cooke, President WTA presents award to Dato Mohd Salleh Bin Ahmad Tabrani, Malaysia Airlines

commercial approach and revenue management systems to gain much larger share of corporate travel, drive front-end cabin revenue and fully leverage our oneworld membership to generate traffic.

To augment our alliance membership, we also intend to enter into material partnerships with other major airlines to link our respective geographic strengths into a unified international presence.

Going forward, we will prioritise growth in regions where we can offer customers truly leading connectivity and leverage on our defendable leadership positions for the consumers’ benefits.

BTN: What are your expectations for the delivery of your first six A380 aircraft this year? What will the new aircraft add to your services?

BTN: Are you looking to target new customers or any particular markets (e.g. business travellers, budget travellers, multigenerational travellers / families, honeymooners)? How will you achieve this? AJY: We anticipate a growth in demand in Asia particular in the ASEAN region and we expect other carriers will also be gearing towards capturing this growth. At the same time ASEAN countries are targeting to have open skies in 2015. Historically, the excess capacity and deregulation leads to market consolidation. Therefore, it is important that we differentiate ourselves against other carriers in this region and become the preferred premium carrier. In the first half of 2012, we will launch our new short-haul brand, flying an entirely new Boeing 737-800 fleet that is specifically targeted to meet the needs of Asia’s premium travellers. This new fleet will not only provide new premium product offerings, it will also provide connectivities during time periods convenient to the customers’ schedules. BTN: How will your customers and oneworld passengers benefit when you join oneworld later this year? AJY: By the end of 2012, we will be the newest member of the oneworld alliance. We are excited to join this extensive global network and look forward to increasing traffic via our combined networks and infrastructure. The oneworld membership will allow our valued customers to enjoy easier transfers, codeshares, and greater route access of our alliance partners, as well as maximising the benefits of greater flexibility on usage of miles points, access to world class lounges and other rewards.

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AJY: This year, we will take delivery of five of the six A380 aircraft ordered. The first aircraft will be received by the second quarter of this year. The A380 provides the lowest fuel burn per seat enabling the airline to maximise its profitability and achieve sustainable growth in the longer term. The arrival of the A380 comes at a time when Malaysia Airlines has had to adopt a relentless cost focus in our operations. In fact, part of our poor cost position has been due to the age of many of our aircraft. With a new fleet of aircraft, we will be able to better manage costs. The A380 will enable us to quickly capitalise on the tremendous savings offered through its improved fuel efficiency. More importantly, the A380 will also be a blueprint for us in reintroducing ourselves as the premium carrier and it will be then expanded to the rest of our fleets. We have more exciting plans for the A380 and will reveal them at an appropriate time. At this point what we can confirm is that the inaugural flight of Malaysia Airlines’ A380 will be on our Kuala Lumpur-London route effective 1 July 2012. BTN: What are your key predictions for the aviation industry in Asia for 2012? What new trends should we be looking out for? AJY: The demand outlook for the Asian aviation sector is strong, fuelled by a burgeoning middle class and increased global and intra-regional trade. Across Asia, there is huge growth in disposable income, ramped-up access to credit cards and the Internet, coupled with increased cross-border trade. Southeast Asia, in particular, with its combined population of over 500 million, myriad islands

and under-developed road and rail infrastructure, is well-placed for aviation growth. Indeed, we expect ASEAN passenger demand to double by 2020. This is rightfully an exciting market for all participants in the aviation industry. Based on forecasts of GDP growth, trade flows and other commercial/business factors, we anticipate a doubling of demand over the coming decade. This presents an inviting opportunity to all airlines in the region, and we are not alone in making sizeable aircraft orders to fill the demand. At the same time, aviation mar kets in the region are being liberalised, with most ASEAN countries targeting completely ‘open skies’ by 2015. This will allow carriers from any country to serve passengers in more overseas markets. The combination of overcapacity and deregulation has led to dramatic consolidation the world over. In the US and Europe, the top three airlines account for 40 – 60 percent of the market. In Asia, they account for only 20 percent. Consolidation will inevitably come to Asia as well. Success in such challenging environments depends on the creation of a differentiated approach. This can be earned through building a leading cost position or by creating a unique value proposition to customers. We will do both. Perhaps more so than in other markets, we are also witnessing a rapid segmentation of the regional market, with carriers differentiating themselves along two dimensions: ‘low cost’ versus ‘full service,’ and ‘short haul’ versus ‘long haul.’ Increasingly, airline owners are looking to place their chips in multiple segments. For Malaysia Airlines, we are charting our future strongly in the full service, long-haul segment, with plans for extended participation in the full service, short-haul segment as well.

For more information check out www.malaysiaairlines.com or visit Hall 26.A/121.

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News Emirates Palace defines the skyline of Abu Dhabi

Emirates Palace rides sport tourism wave On the back of the united Arab Emirates 40th anniversary celebrations, the magnificent Emirates Palace in Abu Dhabi has signed a new deal with golfing champion Robert Rock. The luxurious Emirates Palace – perhaps the most prestigious hotel in Abu Dhabi – has announced a two-year sponsorship agreement with Robert Rock, the newly crowned champion of the Abu Dhabi HSBC Golf Championship. Rock captured the imagination of the golfing world with his stunning victory at the Abu Dhabi Golf Club, which saw him eclipse some of the greatest names in golf including Tiger Woods, Rory McIlroy, Lee Westwood and Martin Kaymer.

At a signing ceremony Rock said: “I’m delighted to be part of the Emirates Palace family. To win the Abu Dhabi HSBC Golf Championship was the greatest achievement of my career, a great thrill that will always be associated with the Emirates Palace, where I was lucky enough to stay for the duration of the tournament. The Emirates Palace is unlike any hotel that I have ever stayed. I’m proud and honoured by the association and look forward to a successful two years.”

The Emirates Palace is synonymous with refined quality and style, attributes that Rock showed in abundance during four days of sustained excellence, which saw him win the tournament by a stroke. It was his second European Tour victory in seven months following his maiden win at the BMW Italian Open last June.

Emirates Palace has also been picking up its own prizes recently, having been awarded two internationally acclaimed titles at the 2011 World Travel Awards Grand Final in Doha. The iconic destination was recognised as the World’s Leading Conference and Meetings Hotel and as offering the World’s Leading Presidential Suite at the event.

“We are delighted to be associated with Robert Rock,” said Emirates Palace’s general manager Bugra Berberoglu. “He is talented, with great potential, but also showed tremendous grace under pressure when winning the Championship. We like to think we show similar qualities at our hotel, and look forward to working with him."

In light of its technologically advanced corporate facilities and outdoor venue space for 20,000 guests, Emirates Palace was particularly proud to receive the conference and meetings title, general manager Berberoglu said. He explained: “Once again, Emirates Palace has received the international acclaim it deserves. These two exclusive World

Travel Awards are a welcome reward for our continued efforts to ensure Emirates Palace is known as one of the world’s most iconic destination hotels.”

United Arab Emirates 40th Anniversary Celebrations Emirates Palace played a leading role in celebrating the 40th anniversary of the independence of the United Arab Emirates. An inspired line up of show-stopping events highlighted the rich diversity of the UAE and showcased Arabian culture and hospitality at its finest. As a centrepiece, an authentic-style Bedouin tent was placed within the heart of the magnificent Emirates Palace grounds for guests and visitors to experience traditional Emirati culture. By day, Emirates Palace hosted eye-catching displays such as a 40-tier National Day Cake, and a display of 40 different types of prime Emirati dates showing the richness and variety of the UAE culture. By night, as the sun set, the sky above the Palace came alive with phenomenal laser displays. A specially commissioned 40-metre tall UAE flag

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Robert Rock signs for Emirates Palace

Le Vendome Terrace at Emirates Palace

was also flown high at the Emirates Palace, symbolising the everlasting spirit of the union. Alongside this, Emirates Palace hosted the exclusive “Pearls: UAE’s Natural History” exhibition. Working with the Pearl Revival Committee, the event showcased the culture, heritage and history of the pearl, unveiling its physical complexities, myriad designs and alluring mystique. A highlight was the Danat the world’s largest bluster authenticated pearl. The UAE National Day celebrations provided the Emirati people with the opportunity to celebrate the memories of December 2nd 1971 and to salute the nation’s rich heritage of 40 years of development and constant vision driving forward a modern and progressive nation. Emirates Palace’s celebrations formed part of the national week programme of activity, promoting national pride and identity. General manager Berberoglu commented: “We were honoured to host a programme of exciting events at Emirates Palace to recognise the incredible progress made by the Emirati people over the last 40 years, and to celebrate the rich UAE history. The iconic Emirates Palace is the perfect place to showcase the rich traditions of the Emirates and to celebrate Arabian culture, international cuisine and hospitality at its finest.”

Emirates Palace Built as an iconic landmark showcasing Arabian culture and hospitality at its finest, Emirates Palace, managed by Kempinski, has created an enviable niche in luxury hospitality, welcoming world leaders, celebrities, global business travellers and leisure guests with a truly memorable and unique experience, luxurious contemporary facilities and

amenities in comfortable and traditional Arabian surroundings with personalised world class service. Situated on a 1.3 kilometre stretch of private white pristine beach and on 100 hectares of manicured lawns and lush landscaped gardens, Emirates Palace comprises 394 luxury rooms and suites and a variety of award winning dining options. The resort’s leisure facilities include two intricately landscaped swimming pools one to refresh and relax and one perfectly designed for adventure and family fun, an Anantara spa, tennis courts, and a state of the art fitness centre. Emirates Palace houses the most luxurious and technologically advanced meeting facilities in the region which include an auditorium with up to 1,100 seats, the ballroom for up to 2,400 guests, over 40 meeting rooms, a Media Centre and a Business Centre and outdoor venue capacity for up to 20,000 guests. As a world-class leader in the Meetings, Incentive, Conference and Events market, Emirates Palace plays host to a spectacular cultural calendar. With a FIFA standard football pitch and home to Manchester City’s winter training ground, Emirates Palace offers the best in world sports action. Emirates Palace, since its inception, has quickly established an enviable reputation in the industry, winning many prestigious industry awards.

For more information visit www.kempinski.com/en/abudhabi or head over to Hall 22.B/210. Caviar bar Al Majlis at Emirates Palace

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News Siena Penthouse Water's Edgefamily suite with separate kids room

The Italian Village at Beaches Turks & Caicos

Donald Dagenais, GM (right), Beaches Turks & Caicos celebrates with Graham Cooke, President, WTA

Beaches Turks & Caicos undergoes enhancements Beaches Turks & Caicos Resort Villages & Spa has undergone a series of enhancements to ensure it remains the Caribbean’s family favourite in 2012.

On the back of winning the title “Caribbean’s Leading Family All-Inclusive” in 2011, the extensive Beaches Turks & Caicos Resort Villages & Spa has announced several innovations for 2012, including the addition of Xbox 360 games consoles in guest rooms in the French and Italian Villages. The 615-room, family-focused resort located in Providenciales, features three themed villages, which replicate the ambiance of Italy, France and the Caribbean. There are 16 restaurants for fine dining. Entertainment and services include water sports, Sesame Street characters, kids’ camps and teen-only hangouts and certified nannies. Kids and families can enjoy a 45,000 squarefoot, state-of-the-art waterpark with a surf simulator, ‘Dive-in Movies’, an Xbox 360 Game Garage and a teen disco. It is hardly surprising the dynamic property was recently recognised by the World Travel Awards. On collecting the award, Donald Dagenais, General Manager, Beaches Turks & Caicos, explained: “It is a fantastic feeling to be working in a company like this and have a resort to manage on the beautiful Island of Turks & Caicos.” He added: “It really is a pleasure.” In 2012, Beaches Turks & Caicos have revealed a

number of new upgrades across the property. The Presidential Two Bedroom suites have been upgraded with new drapes, upholstery and pillows in a beige and coral motif. Meanwhile the Deluxe, Premium & Grande Luxe rooms in the Caribbean Village have new white mate lasse bedding, matching pillow shams, fresh paint, new palm-themed rugs, upgraded artwork, a custom eight foot mahogany entertainment unit with 42 inch plasma television, microwave and refrigerator, and added trundle beds or sleeper chairs. Computer games fans will be in for a treat when they discover that personal Xbox 360 game consoles have been deployed in rooms in the French and Italian Villages as well as new rugs. In addition to these developments, the exterior of the French Village restaurant row has had a facelift, with new windows and doors, fresh paint and all new table tops and white Tucci umbrellas. Commenting on these developments, Donald added: “We will keep the quality going and services that we have, and to win another award in 2012 would just put the icing on the cake.”

For more information visit www.beaches.com

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, s m A

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Destination Spotlight

Caribbean castaway Fallout from the global economic downturn has left many travellers feeling anxious, stressed and grumpier than usual. As a result, choosing a vacation destination is more important than ever. The Turks & Caicos islands offer a sun-drenched atmosphere of picturesque beaches, sparkling seas, superb food and lodging and a community known for their warm welcome and relaxed, peaceful lifestyle. Sound like a tonic for the blues? The beaches that line the 40 islands and cays are of fine ivory sand, that some compare to sugar, in endless unbroken swathes. In most places, your footsteps are likely to be the first, and even on Providenciales' acclaimed Grace Bay Beach, a "crowd" is rarely more than a few visitors passing by. Sunny days are the norm with heat and humidity moderated by constant tradewinds. Yet what makes the biggest impression is the stunning colour of the surrounding sea. Some call it turquoise, other aquamarine; all testify to its crystal clarity and sparkle. There's no excuse not to get wet, be it swimming or snorkeling over colorful coral reefs or scubadiving on breathtaking walls. Many beaches boast wide shallows, perfect for kids to frolic in and the gentle waves are sand-castle friendly. Sailing, windsurfing, parasailing, jet skiing and fishing trips are other chances to enjoy the sea. Of course, the oceanfront, upscale resorts all make it easy to simply enjoy the view from a comfortable lounger, with beverage and towel service at hand. Complementing the sun's luxuriant warmth is the friendly welcome you'll receive from TCI's congenial local populace. With tourism a relatively new development, resorts are typically state of the art, with every first-class amenity you'd expect. Yet the people retain a genuine desire to share their culture with visitors. So don't be surprised when your taxi

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The chain of islands and tiny cays that make up Turks & Caicos enjoy a castaway feel. BTN looks at why this tropical paradise remains the destination of choice for the luxury traveller.

driver recommends a favorite spot for conch salad, or your concierge encourages you to visit the out-island where she grew up. Speaking of amenities, in Turks & Caicos you'll find superb restaurants, with highly trained chefs elevating regional ingredients, especially seafood, to gourmet levels. You'll also find world-class spas, several shopping plazas, a championship golf course, tennis courts, fitness centers and a lively casino. Private villa rentals are available across the islands, for a truly "home away from home" experience. In fact, everything about Turks & Caicos makes it easy to feel at home: English is the native language and the US dollar standard currency. Being a British Overseas Territory ensures political stability, while a highly developed infrastructure and top-rate telecommunications keep life running smoothly. In late 2011, an extended runway opened at TCI's gateway airport on Providenciales to accommodate larger aircraft from Europe; most major international carriers serve the country.

Turks & Caicos director of tourism Ralph Higgs will welcome the World Travel Awards later this year

More Information Later this year Turks & Caicos will host the World Travel Awards Caribbean & The Americas Gala Ceremony. Hundreds of industry leaders will be welcomed to the islands on September 14th for the annual event. Head over to www.worldtravelawards.com for the latest.

For more information visit www.turksandcaicostourism.com or head over to the Caribbean Tourism Organisation stand at Hall 3.1/201.

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Special Report

Qatar is experiencing a major boom in hotel development

Qatar prepares for greatness Qatar, and in particular Doha, continues to experience a major boom in hotel development, with large international hotel chains rushing to become a part of one of the fastest growing countries in the world.

A raft of new hotels, ranging from luxurious five star sanctuaries, to budget inns are set to open in Qatarâ&#x20AC;&#x2122;s largest city, Doha over the next few years, revolutionising a destination which offered only one luxury hotel ten years ago. More than US $100 billion worth of infrastructure is due to be built before 2022 â&#x20AC;&#x201C; the year that FIFA comes to town including the construction of 77 new hotels and 42 hotel apartments in Qatar. This will bring a total of 21,107 new rooms into the Qatari hospitality market, making 84,000 rooms in total available to football fans who come to town for the games. Many of these are luxury hotels offering the finest service and facilities, including world class restaurants and spas. There will also be a focus on four and five star accommodations and other leisure facilities. Qatar will also invest in tourism sites such as the newly opened landmark $3 billion Museum of Islamic Art, the long term renovation of the Souq Waqif area, the Doha National Museum which is currently undergoing a refurbishment and other

projects such as the Photography Museum, the Arab Modern Art Museum and the National Library. Massive investment in the Meetings, Incentives, Conference and Exhibitions (MICE) sector is making Qatar an upscale destination of repute that is guiding the development of sustainable events and infrastructure. In 2011 alone, it is estimated a stock of 6,369 hotel rooms - comprised of 25 hotels and 10 hotel apartments - came on to the market. Despite this surge of new hotel openings, occupancy rates for the third quarter in 2011 revealed an overall four percent increase compared the previous year with figures peaking in September, reflecting ongoing demand and interest in the destination. Ahmed Al Nuaimi, Chairman of the Qatar Tourism Authority (QTA) said the growth in hotel revenues and visitor figures show the success of the countryâ&#x20AC;&#x2122;s national tourism strategy which in turn supports the growth of the country and its aim to diversify the economy.

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With at least fourteen new hotels in the pipeline for 2012, Breaking Travel News investigates some of the new hotels that are set to open in the destination, which was voted World’s Leading Business Destination by the World Travel Awards last year.

New hotel openings set for Qatar Rotana expansion gets underway Abu-Dhabi based hotel management company, Rotana, is planning to open 8 new hotels in 2012, including its second hotel in Qatar. In the third quarter of 2012, the 5-star City Centre Rotana in Doha will offer 400 luxurious modern rooms and suites, Club Rotana executive floors, five food and beverage venues, a wide variety of meeting rooms in addition to a state-of-the-art Bodylines Health and Fitness Centre. IHG Crowne Plaza makes Qatar debut IHG’s Crown Plaza brand will make its debut in Qatar with the opening of The Crowne Plaza Doha Airport later this year. The five star property which incorporates 265 guest rooms and 83 serviced apartments, which will be located within Doha’s newest business park, features three specialty restaurants. Targeting business travellers, a fully-equipped business centre with state-of-the-art facilities will also form part of the hotels services. John Bamsey, Chief Operating Officer, IHG, Middle East & Africa revealed: “Today IHG has pushed further forward with development, highlighting our commitment to continued growth and expansion within the Middle East and Africa.” Hilton Worldwide plans three Hilton will manage a 288-room residential hotel in Doha from 2012, located next to the forthcoming Hilton Doha. The new-build property will feature studios and apartments from one to three bedrooms in size, as well as a restaurant and outdoor swimming pool. Slated to open this year, the Hilton Doha Residence will be located in the West Bay business and diplomatic district of Doha, adjacent to the 324-room Hilton Doha. The 258-room Hilton Garden Inn Doha Al Sadd is scheduled to open mid-2012. This will be the third Hilton Garden Inn hotel in the Middle East, following the opening of the Hilton Garden Inn Riyadh Olaya in 2009 and Hilton Garden Inn Riyadh Al Muroj, scheduled to open in 2012. Rudi Jagersbacher, president for Hilton Worldwide (Middle East & Africa) explained. “This is exactly the right time to be growing in Qatar – the tourism industry in Doha is at a very exciting stage of development and the country is gearing up for the FIFA World Cup 2022.” Kempinski Group expands Middle East presence The Kempinski Group is expanding its presence in the Middle East with the forthcoming opening of Marsa Malaz Hotel Kempinski. The luxury hotel will comprise individual luxury family beach villas on largerthan-average plots, each elegantly arranged around the bay and its headlands. Overlooking an extensive harbour entirely bordered by a ‘natural’ beach, privacy and spaciousness were design i mperatives for the much sought-

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after homes at Costa Fayrouz. The resulting villas, fusing many styles of island-inspired architecture, exist in a haven set in tropical paradise.

Ahmed Al Nuaimi, Chairman, QTA

Premier Inn targets business travellers in Qatar It is perhaps of little surprise that the UKs largest budget hotel chain, Premier Inn, is planning a presence in Qatar’s capital. Dohaland has signed an agreement with Premier Inn to build a 200 room hotel in Education City scheduled to open in 2012. This is good news for the recently opened Qatar National Convention Centre whose international conference delegates are likely to demand reasonable hotel rates in an uncertain economic climate. Premier Inn caters to business travellers with an en-suite bathroom complete with shower and bath, 32” flat screen television with freeview, laptop safe, tea and coffee making facilities, a spacious desk area with WiFi internet access. In addition, the hotel will also have a restaurant. The Education City Premier Inn will be the hotel chain’s fourth hotel in the Middle East region with properties already in Abu Dhabi and Dubai. Aerial view of Doha

New Doha International Airport to be unveiled in 2012 In anticipation of FIFA 2022, the New Doha International Airport (NDIA) is expected to be unveiled in 2012, featuring modern amenities whilst being environmentally-friendly with a sustainable design. An estimated 50 million passengers will come through the new airport with capacity to handle 320,000 planes. QTA is targeting 5% of these passengers to stay an extra 48 hours in the country beyond the initial stopover totalling 2.5 million passengers.

Museum of Islamic Art in Doha

Al-Nuaimi, revealed: “We have a new airport to accommodate 50 million people coming in through Qatar. We are targeting 5% of the 50 million people – which is 2.5 million coming to the country in addition to what we already have.” He added: “We are developing 80 to 100,000 rooms for the 2022 World Cup. So there is an economic cycle happening for the next eleven years.” Qatar Airways outlines route expansion plans Meanwhile Qatar Airways has outlined route expansion plans for 2012 focused on Australia, Africa, Europe and the Middle East, with a raft of new destinations set to join the airline’s rapidly-growing global network. Highlights include Perth in Western Australia, the Finnish capital Helsinki, Croatia’s capital city of Zagreb, Gassim in the Kingdom of Saudi Arabia. Last month, the carrier, which was voted World’s Leading Airline Business Class by the World Travel Awards, launched scheduled daily flights to Tbilisi, Georgia via Baku, Azerbaijan marking its 112th destination.

City Centre Rotana, Doha set to open 3Q 2012

For more information visit www.qatartourism.gov.qa or go to Hall 22.B/206.

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Interview

Wyndham Grand Regency Doha moves into the spotlight With the FIFA World Cup coming to Doha in 2022, every luxury hotel brand wants a slice of this thriving corner of the Arabian Gulf. The Wyndham Grand Collection has recently opened it first property in the region, the opulent Wyndham Grand Regency Doha.

Breaking Travel News: Having reopened under the Wyndham Grand flag in spring of last year, how has the transition been? Ayman Lotfy: The transition was very smooth, pre-planning was the secret behind our success and since then we have never looked back. The changeover definitely brought a lot of benefits, in terms of international presence, standard operating procedures and world class training. We are honoured to be the first Wyndham Grand collection managed hotel in the Middle East, while the company has 7,200 hotels worldwide. BTN: The World Travel Awards Grand Final recently took place in Qatar – what do events such as this bring to the destination? AL: It was a great event and Doha needs these type of important and prestigious events to bridge the gap and let the rest of the world know Doha’s capability and showcase its infrastructure and facilities that yes we can host and handle all kind of events in every sector. BTN: What differentiates the Wyndham Grand Regency Doha from other properties in Qatar, where competition is becoming increasingly steep? AL: Wyndham Grand Regency is known in the market for its luxury, genuine and personalised service and proven results. I personally believe competition is always good as it helps us to do more for our guests and associates. BTN: How are occupancy levels and forward bookings at the property? AL: Within our competition set our occupancy levels are excellent and we are the leader and expect this to continue. BTN: What types of travellers do you mainly target? AL: We mainly serve business travellers and we are branching out our leisure business to offer the best spa experience in town with Angsana from Banyan Tree.

BTN: Which emerging markets will you look to tap into in coming months?

Luxury with Wyndham

AL: Our main focus is on business traveller from Gulf Cooperation Council (GCC) and with all the business happenings in Europe and the UK, while in the long run there are plans for Asia.

Located fifteen kilometers from Doha International Airport, the Wyndham Grand Regency Doha provides access to the Exhibition Centre and Corniche waterfront promenade. Guest accommodations include ten suites and penthouses, all featuring highspeed Internet access, a safe and complimentary mineral water, as well as an additional bed, sitting room and complimentary breakfast. The Al Asmakh Royal Suite, which commands impressive views across the city, boasts a bedroom, living room, dining-board room accommodating up to ten people, two televisions and two bathrooms, each with separate shower and Jacuzzi.

BTN: To what extent are the internet, social media and mobile technologies a priority for the Wyndham Grand? Do you have any new tech innovations to announce soon? AL: In today’s world, technology (internet, social media and mobile technologies) is the name of the game; Wyndham Grand Regency offers the best available services in town. There are a few initiatives in the pipeline such as iPad navigation at Concierge, IP TV etc. BTN: What has winning the bid for FIFA 2022 meant to the destination? AL: It has changed and put Doha on the world map, all business segments escalate from fast to super-fast speed. BTN: Can you comment on how Qatar has evolved over the past few years and emerged as a leading tourism hotspot? AL: Seeing Doha’s future plans tells you a story by creating a positive identity in the global marketplace, all the credit goes to the Qatari leadership and their vision, certainly this will have a positive effect on all kinds of businesses including tourism. BTN: What do you consider to be the main challenges for Qatar this year? AL: Political and economic challenges in the region and around the world.

The food and beverage offering comprises three restaurants and café: Chopsticks, which serves Far Eastern fusion; Tangia, which offers a Moroccan menu; and Grand Gourmet, which features an international à la carte menu. The hotel’s leisure facilities include Angsana Spa, gym, a swimming pool and “fat-burning studio” with a chamber designed to speed up the body’s metabolism. Hotel features include a business centre, wireless Internet throughout and meeting facilities including five, 50-square-metre rooms that each can accommodate up to 42 people in a theatre-style setting. Three of the rooms can be combined to accommodate up to 120. The 600-square-meter Al Qasr Ballroom can host up to 900 at a cocktail party or 650 theatre-style. Meetings and events spaces feature the latest technology, including LCD projectors, wireless microphones, flat-screen televisions and built-in sound systems.

BTN: What travel patterns / trends are emerging in the Middle East? AL: The other day I was reading an article which indicated that there are nine daily flights from only one airline landing in Doha, which tells us what is happening in the Middle East and the need for new airports in the region.

For more information check out www.wyndhamgrandregency.com or visit Hall 22.B/206.

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News

W Doha dominates the skyline of Qatar

Contemporary design is key to the success of W Doha

The in-crowd W Doha Hotel & Residences is business by day, party destination by night. Breaking Travel News checked in to discover why it is the hottest address in the Qatar capital.

W Doha Hotel & Residences continued its winning streak earlier this year when the luxurious five-star hotel scooped the prize for World’s Leading Hotel & Residences at the World Travel Awards Grand Final Gala Ceremony. The decision was announced at the 18th annual WTA final, which took place at Katara Cultural Village in Qatar on January 11th 2012. The title was not the first awarded to W Doha in the past 12 months, with the property also named as the Middle East’s Leading Hotel & Residence as well as Qatar’s Leading Meetings & Conference Hotel by WTA. With recognition for all elements of W Doha’s outstanding customer service, unique and fabulous design, stylish rooms and awardwinning food and beverage outlets – including concept restaurant Spice Market by the three Michelin-starred chef Jean George Vongerichten – the hotel can celebrate a hugely positive and successful year. W Doha’s general manager, Safak Guvenc, expressed his delight that travel industry peers had recognised the hotel for its

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unrivalled offering: “It is a great honour to be named as the best hotel and residences in the world at what is the biggest travel event of the year hosted by the most prestigious industry awards body especially in an event where Qatar was chosen as World’s Leading Business Destination. We are delighted the travel industry sees W Doha as the first choice when it comes to hotel and serviced apartment accommodation in Qatar not least because the property is still relatively new having only been open for just three years.” One of the main things that set W Hotels, Starwood’s fastest growing brand internationally, apart from its competitors is its involvement in the community. Starwood itself was named World's Leading CSR Programme in 2011 as well as World's Leading Luxury Hotel Brand. “We are extremely proud of being part of this great country and this award will encourage us to continue to meet, and indeed exceed, the expectations of our guests,” added Guvenc. “I would like to take this opportunity to thank everyone who works at W Doha for making the hotel the place to be in Qatar.”

W Hotel Doha W Doha Hotel & Residences is a leading-edge, contemporary lifestyle experience with a complete service offering, including 240 guest rooms including 63 suites, and 138 W branded Residences.

The property features three stylish bars for guests to mix and mingle, including the signature W Living Room experience; Wahm, a modern poolside lounge; and Crystal Lounge, a sleek, fashionable spot where guests can sip cool cocktails and groove to the latest world beats. In addition, W Doha boasts three signature restaurants offering French gourmet gastronomy at La Maison du Caviar and modern fusion cuisine at Spice Market and Market by Jean-Georges, both concepts created by three-star Michelin Chef JeanGeorges Vongerichten. W Doha’s latest luxury outlet is chic hideaway W Cafe, an eclectic coffeehouse serving up W's newest slice of serenity with delectable desserts and mouthwatering cupcakes. W Doha offers the signature Bliss Spa, New York’s hottest spa to unwind, Alexandre Zouari hair salon from Paris to bring the signature Parisian flair and glamour to Doha and Teuscher Chocolates of Switzerland from Zurich, all introduced in the Middle East for the first time. The property is conveniently located in the West Bay of Doha on the Qatar peninsula, providing easy access to Doha’s world-class shopping destinations, pristine beaches and water sports facilities, first-class greens of Doha Golf Club, and scenic Corniche waterfront district.

For more information visit www.whotels.com/doha or head over to Hall 22.B/206.

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The Worldâ&#x20AC;&#x2122;s Leading Production Company of High Definition Vir tual Tour s and Digital Production Company 785 domains covering the worldâ&#x20AC;&#x2122;s major countries & cities

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Email: virtual@virtualworldinternet.com Phone: +44 (0) 20 7925 0000

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Review Superior room at the Jebel Ali Hotel

Jebel Ali International Hotels rolls out new developments for 2012 The choice of luxury properties in Dubai is exhaustive, reflecting how the emirate has undergone the largest construction spree in the history of mankind. But one resort has remained the number one choice for families. Breaking Travel News takes a look at the exciting developments in 2012 that will ensure this five-star property as the ultimate spot for families.

Jebel Ali International Hotels is the successful owner and operator of the award winning, five star Jebel Ali Golf Resort & Spa. The property comprises the Jebel Ali Hotel and the all-suite, newly refurbished Palm Tree Court & Spa as well as the Hatta Fort Hotel, nestled amidst the majestic Hajar mountains; the 180 luxury serviced hotel apartments of the Oasis Beach Tower located on the famous Jumeirah Beach strip; Bateaux Dubai, the unique dining and sightseeing cruise vessel on Dubai Creek; the Jebel Ali International Shooting Club, the Jebel Ali International Centre of Excellence and Al Sahra Desert Resort, a true desert venue for large scale events. Signature property, Jebel Ali Golf Resort & Spa is an 128 acre resort with an 800m palm-lined private beach, three temperature controlled swimming pools, a 9 hole championship standard golf course, a Spa offering over 40 different treatments and an 80-berth marina. Jebel Ali Golf Resort & Spa was one of the first beach properties in Dubai to introduce All Inclusive and offers guests an exclusive package which includes all meals, snacks, soft drinks and house pouring beverages, on a full dine around basis at the 15 resort bars and restaurants. All non-motorised water sports and racket sports are also included in the offer along with organised activities such as

volleyball, football and camel rides. In addition to the great value offered by All Inclusive, the resort also has a ‘Kids Go Free’ policy where children under 16 years stay free on breakfast basis while children under 12 years stay free on the same meal plan as their parents – including All Inclusive!

Jebel Ali Golf Resort & Spa honoured by World Travel Awards Jebel Ali Golf Resort & Spa was recently voted both the Middle East’s and Dubai’s ‘Leading Golf Resort’ at the 2011 World Travel Awards as well as winning the prestigious award for ‘World’s Leading Family Resort’. Commenting on winning this award, David Thomson, Regional General Manager of Jebel Ali International Hotels explained: “It is a true honour to receive an award that so accurately mirrors our goals and ambitions.” He added: “As the first All Inclusive destination in Dubai, we ensured optimum flexibility for families and then further enhanced this offer with our ‘Kids Go Free’ package. We pride ourselves on being a family resort and are delighted to receive the most celebrated award in the industry.”

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Jebel Ali Golf Resort & Spa in family focus

Oasis Beach Tower voted Middle East’s Leading Hotel Apartments

This year Jebel Ali Golf Resort & Spa are further developing this family offering with a line up of new facilities and activities. Palm Tree Court, the luxurious family villas were refurbished in September 2011 and the Resort is now in the process of enhancing the current offering by adding 4 further villas on the grounds, which are due to open October 2012. These villas will encompass opulent one and two bedroom suites with both garden and sea views. In addition, Palm Tree Court & Spa reception will be upgraded to compliment the recent refurbishment and White Orchid restaurant will also be extended to cater for the growing number of guests and culinary palettes.

Oasis Beach Tower, located on ‘The Walk’ in Dubai has great views over The Palm Jumeirah, Arabian Gulf and Dubai Marina. The 2, 3 and 4bedroom luxury hotel apartments are fully furnished and serviced, complete with a pool deck and gym. Thyme restaurant located in the Tower serves a full buffet breakfast, lunch and dinner with a focus on Mediterranean cuisine and is fully licensed. Oasis Beach Tower has been awarded ‘Middle East’s Leading Hotel Apartments’ for the past two years by the World Travel Awards.

Further developments around the resort include the addition of an 18-hole Mini Golf Course, which delights children and adults alike, with tricky obstacles and strategic putts. In addition to this, ‘WaterCooled’, the global provider of ‘5 star’ watersports equipment and instruction centres will open on a centre on the Resort beach this spring, providing a varied range of watersports to the guests staying at the Jebel Ali Golf Resort & Spa.

Bateaux Dubai is the luxurious vessel that cruises Dubai Creek offering an alternative sightseeing experience. Setting sail every evening, the chef and his team onboard prepare freshly made, gourmet cuisine in the specially designed kitchen and serve up a 4course masterpiece as guests take in the sights. Bateaux Dubai recently launched a High Tea Cruise, sailing daily from 3.30pm, offering guests to experience the Creek by day as well as by night. Cruising past the legendary Souqs, bustling docks, the crowded Abra stations as well as the more modern landmarks, High Tea is the perfect way to see Dubai’s more traditional sights.

Later this year will see the refurbishment of the ‘CoolZone’, the dedicated childrens’ club at the Resort as well as the introduction of the ‘ChillZone’ – an escape for teenagers, and addition which has been well received by all markets. Shooters restaurant, located at the resort’s Shooting Club, is also due to re-open this spring after being fully refurbished, with a new look and showcasing all the latest sports action.

La Traviata at Jebel Ali Hotel

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Bateaux Dubai unveils High Tea Cruise

The 45 minute cruise combines delicious creations with essential sightseeing, as the vessel sails the famous waterway. The chef and his team onboard have created a superb high tea menu consisting of a variety of

gourmet sandwiches, warm scones with homemade jam and clotted cream, plus pastries such as chocolate éclairs, lemon meringue, baked pear tart, berry pavlova and coconut marshmallows.

Jebel Ali International Hotels plans to open Dubai hotel Jebel Ali International Hotels have recently revealed the addition of a new Dubai property to their portfolio. The new hotel, yet to be named and due to open in the last quarter of the year, is situated along ‘The Walk’ in Dubai Marina and proudly overlooks the Arabian Gulf and The Palm Jumeirah. All of the 341 rooms and suites boast sea views that can be enjoyed from the room and the balcony. The hotel will offer five restaurants and bars along with an Executive Lounge for guests staying in Club rooms and suites. In addition, the hotel facilities include a temperaturecontrolled swimming pool with great sea views, spa, health club, Jacuzzi, steam room and sauna, as well as the open beach just steps away. Business travellers can take advantage of a fully equipped conference centre with 6 meeting rooms, many of which feature natural daylight and shaded balcony space for breaks. More announcements are expected later this year from the Dubai-based hotel group, both in the UAE and beyond.

For more information visit www.jebelali-international.com or Hall 22.A/105.

Thyme Restaurant at the Oasis Beach Tower

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News Staff ready to welcome guests to Tower Two

The Bar at Grosvenor House Tower Two

Twice as nice at Grosve Grosvenor House, Dubai is the hub of the emirate’s social scene. The luxury complex in the heart of Dubai Marina is upping the benchmark once again with the opening of its spectacular Tower Two. Grosvenor House, Dubai is once again the talk of the town in Dubai following the opening of the highly anticipated Tower Two, featuring the freshest trends in food and beverage, a unique spa and a host of premier rooms, suites, residence apartments and villas. Replicating the luxury and signature touches of the prestigious Grosvenor House Tower One, Grosvenor House’s second symmetrical property, offers forty five additional storeys of limitless comfort and modern elegance complementing the hotels existing five star offering.

which is why we have carefully added to the current facilities on offer in Tower One.” Tower Two features several brand new dining, dancing and lounge concepts as well as the first privileged business and leisure lounge of its kind of the UAE; spanning the entire fifth floor. All hotel guests have access to the facilities in both towers, in addition to the use of the beach, pool and the 14 restaurants and bars across the road at the sister property Le Royal Méridien Beach Resort and Spa.

The extension will see the complex boast a total of 106 Premier Rooms and Suites, alongside three Premier Villas (available for year long residence) and 216 Residence Apartments available for short and long-term residence.

Grosvenor House Tower One has already cemented its place among global elite, having been recognised by the prestigious World Travel Awards as the World’s Leading Business Hotel in 2011.

Pam Wilby, complex general manager of Grosvenor House Dubai and Le Royal Méridien Beach Resort & Spa, said: “Since the opening of Tower One in 2005, Grosvenor House Dubai has become an iconic destination for business and leisure travellers alike seeking the ultimate in five star service and comfort.

Tower Two, a sneak peek…

“We are delighted to be strengthening this existing offering with the highly anticipated opening of Tower Two.

Both short and long-stay accommodation offers everything the high-tech guest might need.

“At Grosvenor House Dubai we recognise the importance of keeping ahead of the curve,

All spaces are equipped with the latest interactive entertainment systems, LCD

Tower Two boasts 106 premier rooms and suites, including an exclusive ladies-only wing, five premier villas alongside the 216 residence apartments available for long-term and shortterm residence.

screens, CD/DVD players and high-speed internet, making your every technology need possible at the touch of a button. Rooms and suites also offer touch screen panels and iPod docks. Located on the fifth floor of Tower Two, Grosvenor House Dubai, Level 5 is a privilege business and leisure lounge replete with the very best amenities for travellers staying in the Premier Rooms and Suites in Tower Two.

Premier Villas Also on offer at Grosvenor House Tower Two are three Premier Villas. Each offers 375sqm of space and is exquisitely designed and elegantly decorated in neutral tones with dark hues. Spanning three floors, the apartments boast fantastically spacious living quarters, high ceilings and incredible views of the marina. Well appointed bedrooms with elegant en-suite bathrooms and spacious walk-in closets are standard, in addition to state-of-the-art entertainment network system including LCD TVs in the lounge area as well as the bedrooms. All three villas benefit from private underground parking, a store and a choice of either a utility or maid’s room.

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B'Attitude will pamper guests at the new hotel

venor House Dining, lounging, dancing Adding to Grosvenor House Dubai’s already impressive dining opinions Tower Two brings several high profile brand new dining, lounge and bar offerings, making it the ultimate culinary and night life destination. Exclusive outlets includes Toro Toro, a brand new Pan Latin American dining concept from famed South American celebrity chef Richard Sandoval; British inspired fare served in The Lounge, courtesy of highly esteemed Michelin Starred celebrity chef Gary Rhodes and Siddharta Lounge by Buddha Bar, an indoor and outdoor restaurant lounge which infuses Mediterranean and Asian flavours with futuristic sounds in a modish and sophisticated setting.

experiences that evoke lasting, treasured memories. For the global explorer, The Luxury Collection offers a gateway to the world’s most exciting and desirable destinations. Each hotel and resort is a unique and cherished expression of its location; a portal to the destination’s indigenous charms and treasures.

Grosvenor House Tower Two in Dubai is open now.

For more information check out www.grosvenorhouse-dubai.com or head over to Hall 9/316.

Tower Two is also home to Embassy Dubai complimenting the legendary Embassy London, it will uplift the region’s glamorous night-life and be the premier destination of the international glitterati.

Relaxation Tower Two’s B/ATTITUDE SPA is unlike anything in the UAE, focusing on health and harmony for the body and mind in line with ancient Eastern rejuvenation therapies. Featuring separate his and hers facilities, the spa is home to twelve treatment rooms, Hammam pools, two Hammam treatment rooms, aqua suites including a steam room, Sauna, Jacuzzi, as well as an ice foundation and relaxation area. The Luxury Collection is a selection of hotels and resorts offering unique, authentic

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Pam Wilby, Complex General Manager, Grosvenor House Dubai, and World Travel Awards Founder Graham Cooke celebrate at the Grand Final

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Interview Pam Wilby, Complex GM of Grosvenor House and Le Royal Meridien

Pam Wilby’s simple philosophy of treating her staff like family has helped her rise to the top. The Complex General Manager of Dubai’s Grosvenor House and Le Royal Méridien Beach Resort & Spa reveals the secrets of her success to Breaking Travel News.

Breaking Travel News: How are occupancy levels and forward bookings at Grosvenor House, Dubai and Le Royal Méridien? How does this compare to last year? Pam Wilby: Occupancy levels for the upcoming months are very healthy at both properties, driven by strong demand from corporate and leisure travelers and steady growth from the MICE market. Grosvenor House Dubai and Le Royal Méridien Beach Resort & Spa are both fortunate enough to benefit from a great deal of repeat business. At Le Royal Méridien in particular, we have a number of travelers coming in, particularly from the UK and Russia, many of which visit the hotel several times a year. BTN: As complex GM for both properties, how are you managing to juggle things since the opening of Tower Two at Grosvenor House? How has your role changed? PW: We are very fortunate to have very efficient and talented teams working across both properties. Launching Grosvenor House Tower Two has been both challenging and extremely rewarding. Guest satisfaction remains a number one priority for us at both properties and we are hopeful that our new outlets and facilities will further enhance the Grosvenor House and Le Royal Méridien Beach Resort & Spa Dubai experience. BTN: What are your main priorities for 2012?

Dubai’s hospitality star PW: Put simply, our aim is to maintain our high standards of service and unique facilities that our properties have become famous for. We launched Grosvenor House Tower Two in September last year. To date, the new tower has been extremely well received. The focus for this coming year is to build on this success and ensure that the new property is running smoothly and that our business and leisure travelers are satisfied. Similar to Tower One, Tower Two boasts 45 floors. It is a landmark of modern elegance, mirroring the existing property that has been an integral part of defining Dubai Marina’s skyscape. The highly anticipated new tower features the freshest trends in F&B and relaxation, as well as a host of premier rooms, suites, residence apartments and premier villas. Exclusive outlets include Toro Toro, a Pan Latin American dining concept from famed South American celebrity chef Richard Sandoval; British inspired fare served at Rhodes in Residence, courtesy of highly esteemed Michelin Starred celebrity chef Gary Rhodes OBE and Siddharta Lounge by Buddha-Bar, an indoor and outdoor restaurant lounge which infuses Mediterranean and Asian flavours with futuristic sounds in a modish and sophisticated setting. Tower Two is also home to the multifaceted entertainment venue Embassy Dubai, complimenting the legendary Embassy London, famed for its celebrity clientele, funky music and glamour.

BTN: Can you comment on any trends you have noticed over the past few months? What are today’s travellers demanding? PW: There has been a significant shift in both leisure and business travel habits over the past few years. Generally speaking travellers are taking fewer risks with their choices and are much more informed, looking to get the most from their travels. As online communication continues to grow from strength to strength, we have certainly noticed a significant rise in the number of visitors making both room and restaurant reservations directly through our websites, www.grosvenorhouse-dubai.com and www.leroyalmeridien-dubai.com. In addition to this, world-renowned branded concepts remain a key growth area within the UAE hospitality industry. We led this trend back in 2006 when we introduced celebrity chef Richard Sandoval’s modern Mexican restaurant Maya to Le Royal Méridien. We have continued to expand our offerings in this arena across both properties offe ring guests an impressive choice of international dining concepts. BTN: What are your predictions for travel and tourism in Dubai in coming months? PW: At both properties, we have witnessed a surge in the number of business and leisure travelers visiting from emerging markets, including GCC, North America, India, China and Eastern Europe Russia, as these countries open up and airline networks expand. The MICE

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Le Royal Meridien Beach Resort & Spa

sector also brings in a great deal of business for the leisure and tourism industry and as Dubai grows to meet this demand, hotels must also increase their offerings to match. With a steady rise in the number of international business travelers coming into Dubai, this segment in particular are increasingly looking for enriching and ‘value added’ travel experiences. At the forefront of this trend, Grosveno r House has created Level 5; a privileged business and leisure lounge located on the fifth floor of Grosvenor House Tower Two, and is replete with the very best amenities for business and leisure travelers staying in the Premier Rooms and Suites in Tower Two. Level 5 is the largest facility of its kind in the UAE with no less than three lounge areas, in addition to a separate bar lounge, meeting room and family lounge. Having recently been awarded “World’s Leading Business Hotel” and “World’s Leading Serviced Apartment Hotel” at the prestigious World Travel Awards, Grosvenor House is well equipped to meet the needs of business and leisure travelers to the city.

For more information check out www.grosvenorhouse-dubai.com and www.leroyalmeridien-dubai.com or visit Hall 22.A/103. Le Royal Meridien at night

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Portugal’s Leading Hotel

Portugal’s Leading Golf Resort

Portugal’s Leading Resort

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News

Jumeirah moves into Abu Dhabi with Etihad Towers hotel Dubai-based Jumeirah has moved into neighbouring Abu Dhabi with its stunning new hotel at Etihad Towers. Just months after opening, the property has come to be regarded as one of the finest in the region. Breaking Travel News takes a look. Jumeirah at Etihad Towers has redefined the Abu Dhabi skyline

Jumeirah at Etihad Towers has been welcomed as an unprecedented success since its opening in late 2011. The first property from the Dubaibased luxury hotel operator in the progressive, sophisticated, international emirate of Abu Dhabi, the audacious hotel was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department. The 280 metre luxury hotel is one of five towers at the iconic Etihad Towers beachfront project, which also includes a prestigious office tower and three towers housing 885 residential apartments. A connecting four-level Podium features contemporary restaurants and over 30 premium boutiques. The landmark hotel itself compromises 382 rooms and suites, 199 serviced residences, exceptional leisu re activities, unique venues for social events, and outstanding conference and meeting facilities. Architects DBI Australia started work on the property in January 2006.

Suite Deal All rooms offer stunning sea views and range from 40sqm to 60sqm in floor area with the latest fully integrated lifestyle technology. Of particular interest is the unique Royal Etihad Suite, located on Level 60. Spanning 980 sqm/10,550 sq ft and featuring four bedrooms, sitting rooms, dining facilities, and butler facilities, as well as exclusive pieces of fine art and a specially-designed grand piano, the property is the crowning achievement of this spectacular development.

The Sky Suite - on Level 59 - is also designed to suit the most discerning of guests. The facility comprises of a large sitting room with plush couches and contemporary art and a private dining table for ten guests, as well as an expansive bedroom featuring a deluxe king bed, sunlit en-suite bathroom with free standing bathtub, twin vanities and a walk-in raindrop ceiling shower, a walk-in dressing room and dressing table.

centre with four meeting rooms all equipped with state-of-the-art technology, video conferencing facilities and high speed internet connectivity. With world-class architecture and facilities to match, it is little wonder the hotel was recognised by the World Travel Awards as the World’s Leading New Hotel at its 2011 Grand Final in Doha.

The 199 fully-serviced residences located on Levels 2-25, vary from studios of 57sqm to spacious one, two and three bedroom apartments of up to 170sqm. All inspirationally designed residences offer irresistible sea views and share an exclusive reception area.

Picking up the award Doris Greif, general manager, Jumeirah at Etihad Towers, told Breaking Travel News: “It is very gratifying to be recognised for the opening of this stunning property; we could not have done it without the team of nearly 700 people who made it happen.

Stunning Design

“We are also grateful to our owner, Sheikh Suroor bin Mohammed Al Nahyan, who has offered us the trust needed to let us develop this beautiful hotel.

The dramatic sculptural forms of the towers compliment the sophisticated and contemporary interior design, with a cultural edge. Art works from His Highness Sheikh Suroor bin Mohammed Al Nahyan’s private collection provide a local Arabian touch in public areas and conference pre-function areas. Also at Jumeirah at Etihad Towers, the Club Executive Lounge elevates executive privileges to the highest standard, allowing guests to work in their own time and space whatever their priorities may be. The lounge - located on Level 45 - offers guests an extensive breakfast and light snacks including hors d’oeuvres, desserts and complimentary beverages throughout the day and evening. This 24 hour prestigious lounge comprises of shower suites and changing rooms, an internet lounge, a business

“As a locally developed company here in the United Arab Emirates, it was very important for us to offer a flag-ship property in the capital and we hope there will be a few more hotels along the road for us here in Abu Dhabi.”

Leading Spa Facilities The Talise Spa at Jumeirah at Etihad Towers is located on Podium Level 3M and is comprised of 13 private treatment suites. These include a Rasoul suite (traditional Middle Eastern method of cleansing and detoxifying, using mud, herb-scented steam and an oil-infused warm shower) and the Hammam suite (a

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World-class service at Jumeirah at Etihad Towers

traditional heated marble goebektas bed, private steam and sauna room combining exposure to different temperatures, invigorating body exfoliation, steam immersion and rejuvenating massage). The state of the art 6P Gym is equipped with TechnoGym equipment and is located on Podium Level 3M, next to Talise Spa. The private beach and a landscaped oasis of pools and gardens provide a tranquil space, while Etihad Towers also houses a selection of highend shopping with over 30 premium boutiques located in the Podium.

“This is a very big mixed-use development right on the corniche. We have three residential, an office and then the hotel tower, a beautiful luxury retail arcade. It is a stunning development for the emirate of Abu Dhabi as a whole,” she explained. “Abu Dhabi is evolving radically; Etihad Airways is sponsoring a lot of big events, such as the Formula 1 Grand Prix and the Volvo Ocean Race. International sport of this nature help to build tourism in the emirate. “The government is also helping, thorough

embassies around the world and the Abu Dhabi Tourism Authority, we are truly grateful.” Jumeirah at Etihad Towers is located on the shores of the Arabian Gulf in the exclusive Ras Al Akhdar area, on the West Corniche of Abu Dhabi, close to the central business district and Ministries’ Area, 37 kilometres from Abu Dhabi International Airport.

For more information on the property head over to www.jumeirah.com/jumeirahatetihadtowers or Hall 22.B/210.

Business of Pleasure But it is not all about play at Jumeirah at Etihad Tower, with extensive conference and banqueting facilities provided through the hotel’s purpose built Conference Centre, located on Podium Level 4. The centre is among the largest in Abu Dhabi and features 13 meeting rooms and the stunning Mezzoon ballroom. Mezzoon can comfortably accommodate up to 1,400 guests for a conference or 1,000 guests for dinner, and can be divided into four separate sections. The centre also offers spacious prefunction areas as well as a green room and business centre facilities. One of the unique elements of the ballroom is a special service elevator with the capacity to lift cars.

Abu Dhabi Shinesning Design Developments of the stature of Jumeirah at Etihad Towers support Abu Dhabi as a whole, argues general manager Doris Greif.

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A home away from home for business or leisure travellers

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Interview

Gordon “Butch” Stewart on his new book ‘Life’s a Beach’ Gordon “Butch” Stewart, chairman and founder of the World’s Leading All-Inclusive Company, Sandals Resorts International, speaks to BTN about the recent launch of his latest book ‘Life’s a Beach’ and reflects back on what has been an immensely successful career which started almost by accident!

Breaking Travel News: Congratulations on the new book, ‘Life’s a Beach’. How does this differ from your first book “All That’s Good” that was published in 2005? Butch: When you consider how quickly the travel industry moves, 2005 feels like a lifetime away and our guests and travel partners were eager to see a new version. Much like the resorts themselves, the story has evolved and even in those seven short years so much has happened: brand new resorts, fantastic new amenities, new marketing campaigns and award wins and more luxurious renovations than I could possibly hope to list! BTN: Are you pleased with the final product? Is it an accurate account of your life story? B: I’m delighted! The author, Jo Foley, came with tremendous credentials previously working for The Times and Woman Magazine and having also spent time in the region was a perfect fit. ‘Life’s a Beach’ tells the story from my first company in Jamaica, Appliance Traders, which I started in 1968, right through to the present day with all of the fun and games in between. I’m also personally thrilled that, whilst the book focuses mainly on Sandals and myself, it enabled us to bring attention to some of the people who have been with me throughout this incredible journey and without whom we would never have reached the heights we have. BTN: Sandals has been influential in shaping the all-inclusive marketplace and introduced many industry ‘firsts’ over the past 30 years. What aspect of the Sandals

business model do you think has made it such a success? B: Ever since day one, we’ve tried to be deliberately different: whether it’s the swim up pool bars, our exclusive butlers or the way we design our suites. However, I strongly believe that it is our people that differentiate us from the pack. When we first started all we had was our desire to do more than people ever expected – regardless of what it took. 30 years on, our ethos remains the same. Over the years we’ve fine-tuned our training and development programme to ensure that our team members provide the best guest service in the business. We like to use the phrase ‘We employ the smile, everything else we train’ to define our recruitment policy and it’s the main reason so many guests continue to return to our resorts. BTN: Why did you decide to launch Sandals? Did the hotel group evolve in a way that you imagined it would from the outset? B: We always joke that we started Sandals for all of the wrong reasons! We were desperate for foreign currency in order to run Appliance Traders and purchase products overseas to sell locally and when a rundown hotel in Montego Bay, The Bay Roc, as it was known then, become available it provided us with the opportunity to do just that. I had no experience in the hospitality industry and all we knew was that the hotel sat on the best private beach in Jamaica and was very close to the airport but we were determined to make it work. The evolution since then has been one long rollercoaster ride: lots of excitement and fun and of course, one or two bumps along the way!

BTN: To what extent has Jamaican and Caribbean tourism changed since you launched Sandals into the marketplace 30 years ago? B: The landscape of tourism has changed unrecognisably since we began operating not least because of the sheer number of visitors to the islands now. The increased number of visitors and the standards that people demand have risen exponentially which has meant a constantly evolving infrastructure and the diversity of accommodation and amenities available. BTN: What does the region need to do to improve the tourism sector? B: The tourism industry is of huge financial importance to virtually every country in the region which unfortunately often results in greater levels of taxation than a lot of the other regions we compete with. To that end, I would welcome greater support for tourism from government and communities in order to offer the finest products and experiences out there and to constantly improve what we’re offering people. BTN: What advice would you give to hoteliers who are looking to launch in today’s marketplace? B: There is simply no substitute for excellent service.

For more information visit www.sandals.com or go to Hall 3.1/208.

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News

Jamaica celebrates 50th anniversary of independence New exclusive beach at Geejam

This year marks the 50th anniversary of independence for Jamaica, so Breaking Travel News checked in to check out the latest developments taking place around the popular Caribbean Island, as it gears up to celebrate this amazing milestone. Dr. Wykeham McNeill appointed minister of tourism and entertainment for Jamaica

Villa 8 at Round Hill

launching a new online concierge service allowing guests to plan their holiday activities before they arrive. With the 'Free to Linger Longer' package currently available, guests can also enjoy a free nights accommodation including book seven nights and pay for four, book 10 nights and pay for six, or book 15 nights and pay for eight. The offer is valid for bookings in Ocean Front rooms, all categories of Villa Suites and 2-6 bedroom Complete Villas and does not include meals. Round Hill was named World’s Leading Hotel Villas by the World Travel Awards in 2011. For more information visit www.roundhill.com.

Dr Wykeham McNeill, newly appointed minister of tourism & entertainment for Jamaica

Bathroom in Cottage 7 at Jamaica Inn

Leading All-Suite Hotel by the World Travel Awards, has unveiled Cottage 7 as the latest addition to its portfolio of luxurious accommodation. Set to be the most romantic, luxurious accommodation on property, Cottage 7 is a one-bedroom, 2,018 square foot, twostorey cottage boasting sea views, a 16 foot infinity pool and a staircase that leads to a private cove in the Caribbean Sea. The cottage includes contemporary Caribbean furniture, a wet bar on the first floor finished with a beautiful handcrafted sink by Jamaican potter David Pinto, as well as a private veranda and wooden deck. For more information, visit www.jamaicainn.com.

Geejam hotel opens private beach Dr. Wykeham McNeill, a physician and longstanding Parliamentarian, has been appointed Jamaica's minister of tourism and entertainment by the newly elected government, led by Prime Minister the Most Honorable Portia Simpson- Miller. This follows the December 29, 2011 electoral victory by the country's People's National Party (PNP). Dr. McNeill is no stranger to the tourism portfolio, having served the industry for many years. Dr. McNeill assumes the position as minister of tourism and entertainment in Jamaica at a time when the island is experiencing growth in the sector. He has begun discussions with senior officials in the Ministry of Tourism and several of its key agencies to prepare for future initiatives under the new government.

Round Hill Hotel Launches Online Concierge Service Round Hill Hotels and Villas, one of the most elegant boutique resorts in the Caribbean, is

Geejam has opened a private beach for its guests at the former landing point for boats carrying their coconut harvest. Clear water, white sand and an uninterrupted horizon combine to create what the hotel describes ‘the ultimate mind-body escape’. Beach highlights include cushioned cabana beds Bushbar’s cocktails and glass-bottom kayaks. Molly Hole – a warm water natural spring, and Ital Bath – a skin-cleansing elixir, are both located in secluded places for guests’ personal enjoyment and healing on the new beach. Meanwhile Geejam’s complimentary Wi-Fi is also available on the beach for those who want stay connected. For more information visit www.geejamhotel.com

Jamaca Tourist Board launches Jamaica Five-O and hosts Mega Fams To celebrate Jamaica’s 50th Anniversary of Independence the Jamaica Tourist Board launched the new travel agent programme 'Jamaica Five-O', and hosted 150 UK travel agents on a series of one week fam trips during September and October 2011. The trips will continue throughout 2012, allowing agents the chance to discover and learn 50 exciting new aspects about the destination. The trips will also highlight key product developments in the destination including weddings and honeymoons, luxury and spa, as well as an overall Jamaica experience demonstrating the diversity of the attractions and hotels.

Jamaica Inn Expands portfolio with addition of Cottage 7 Jamaica Inn, which was named Caribbean’s

For further details on Jamaica, visit www.visitjamaica.com or go to Hall 3.1/208.

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Interview Martin Craigs speaks to Breaking Travel News about his recent appointment as chief executive of the Pacific Asia Travel Association, growth markets and some of the exciting new developments in the Asia Pacific air transport sector.

New PATA chief talks about his priorities for 2012 Martin Craigs, CEO, PATA

Breaking Travel News: How are you settling in to your new role as chief executive of PATA? Martin Craigs: It has surpassed my expectations, in terms of scope, influence and cross cultural communication challenges. That’s a long way to say I am relishing the role, it’s a privilege and a pleasure to be chief executive of an organisation with such a distinguished past and bright future. BTN: What’s on the agenda for PATA this year? MC: All things Next Generation. Throughout 2012 we are positioning the association as “PATA Next Gen”. Let me stress that this is not about age, it’s about mindset and the intelligent use of next generation technology; a new mindset that looks to digital solutions, brave advocacy and bold thought leadership events fully in tune with a social media age. PATA Next Gen expresses the association’s commitment to a way of doing business that Next Gen thinkers appreciate. It’s about using new technology and media to better deliver topical, timely and strategically linked events. It’s about PATA’s new commitment to advocacy – our desire to make bold statements in the travel trade market place and speak out against obstacles to growth that impact our members’ ability to build their business.

EU-ETS) are neither fairly applied nor transparently allocated. We support IATA’s advocacy in its area and hope to see the EU-ETS issue settled within ICAO and not leading to a very undesirable and unnecessary trade war. BTN: What are your predictions for international tourism arrivals over the next 12 months? MC: PATA predicts that Asia Pacific destinations will see a year-on-year growth rate of 4-5% in international visitor arrivals (IVAs) during 2012 and this pace of growth will continue until 2014. Strong intra-regional tourism growth supported by consistently rising disposable incomes, coupled with continued expansion of airline seat capacity to new destinations within the region, remain key factors in driving Asia Pacific tourism in the foreseeable future. BTN: Where do you expect to see the biggest growth in coming months? MC: Southeast Asia is the star performer in the region with an expected collective gain of around 9% in international visitor arrivals in 2012. This is dominated in percentage growth terms by Cambodia (+13%) followed by Thailand (+12%) and Lao PDR (+11%). This expansion is in large part driven by the rapidly growing China and India outbound markets. South Asia is another sub-region that is expecting to register a morethan-average growth rate of 7% in 2012.

The establishment of the ASEAN Economic Community in 2015 and beyond will also stimulate intra-ASEAN travel demand, especially if it is accompanied with a streamlined visa system or indeed the possible relaxation of visa requirements for ASEAN residents. The ASEAN open skies agreement is still on track and indeed some routes have already been opened. While not all players will be ready by 2015, the agreement will certainly continue to develop over the years, as originally planned and expected. A single aviation market will bring challenges to some airlines of course but if market forces are allowed to operate without policy retardants, the end result will be significant gains for the consumer. Customer service, new product innovation and the constant delivery of appropriate services will allow such gains to be properly leveraged for those operators who adapt to those basic demands. BTN: What traveller trends are emerging in Asia Pacific?

BTN: What do you see as being the single most important long term challenge facing the Asia Pacific travel and tourism industry today?

BTN: What developments are you seeing in the air transport sector? Is the ASEAN open skies agreement still on track for 2015?

MC: The biggest global challenge for the long term is environmental sustainability and adequate protection of water, forests, bio-diversity. We would however like to remind governments, particularly in Europe that so-called green taxes on airlines (UK-APD and

MC: There are significant developments in aviation across the Asia Pacific region, many of which are being driven by intra-regional demand, the expansion of the LCC network, improved road/rail access such as the Asian Highway and of course a burgeoning middle-

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class driving travel consumption. The introduction of more of the Boeing 787 Dreamliners, and the Airbus A350, will also enable the opening of many more point-to-point long haul thin traffic routes. In short, new access points for affluent travellers. Santiago, Singapore, Hong Kong, and Helsinki would be logical routes for the B787 or A350.

MC: Conscientious travel. Triple bottom line thinking. Sustainability. The desire for authentic travel experiences. The ability to ‘speed up’ or ‘slow down’ their holiday on a whim.

For more information visit www.pata.org or go to Hall 26.C/302.

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News Noodles restaurant will welcome children of all ages

Left: Rosewood Corniche managing director Hans Peter Leitzke, left, celebrates with Ron Cusiter, VP sales & marketing, centre, and World Travel Awards founder Graham Cooke

The rooftop pool at Rosewood Corniche

Rose Buds Children’s Programme welcomes young guests to Rosewood Corniche Award-winning Rosewood Corniche has unveiled its new Rose Buds Children’s Programme, designed to make a stay at the property an exciting experience for even the youngest guests. Breaking Travel News calls in for a look.

of crayons and books, while their bathroom will be stocked with a range of Baby Primrose bath products, a baby’s bath tub, changing mats, sponge toys and baby games as well as a state of the art PlayStation or Nintendo Wii.

An overnight stay in a beautiful hotel can be an exciting event for any young child and now Jeddah’s leading luxury property has made sure it will be an experience never to be forgotten. Rosewood Corniche has launched its new Rose Buds Children’s Programme which has been specifically designed to make their young guests feel like true VIPs.

The Friday Brunch at Rosewood Corniche is one of the most fun spots in Jeddah for young guests. Activities include a jumping castle, a clown, face painting, balloons and a special child-friendly buffet. Children take part in cooking classes in Noodles and Ginza I Chome which sees them creating sushi, handmade noodles and manaqeesh.

In keeping with the ethos of Rosewood Corniche, the Rose Buds programme is designed with comfort, luxury and personal touches in mind. The experience starts immediately at check in, when young guests are welcomed to the hotel by name and receives a personalised welcome letter from hotel management which details all the local attractions available to them and offering assistance in making reservations and travel arrangements.

“We endeavour to make every guest feel special when they stay at Rosewood Corniche and this new programme allows us to offer even more personalised services to our younger guests,” said Hans-Peter Leitzke, managing director for Rosewood Corniche. “This programme aims to actively engage children in their learning by helping them experience sensorial and practical life applications of the world around them. This is an ideal time to launch the new programme as we approach the school holiday in March and we expect it will be especially popular for families in the Kingdom who can use the hotel

A special bathrobe and slippers will be waiting for each in their room, along with a colouring set

The creative children’s menu offers an array of options from each of Rosewood Corniche’s dining outlets and in-room dining. Younger guests are likely to be drawn to the hotel’s Chinese restaurant, Noodles, which offers children’s chop-stick lessons, hand-made noodle displays from the open kitchen and a games room.

as a base to access the beaches and the adventure parks located around the city.” Rosewood Corniche has emphasised its leading position in both business and leisure travel recently, being crowned Saudi Arabia’s Leading Hotel for the third consecutive year and Saudi Arabia’s Leading Business Hotel for the second consecutive year at the World Travel Awards. “It is a tremendous honour to be named Saudi Arabia’s Leading Hotel and Saudi Arabia’s Leading Business Hotel again,” said Leitzke. “We are proud to be the standard-bearer for hotels in the Kingdom, and these awards represent the culmination of our tireless efforts to provide the highest levels of service and excellence while constantly seeking to surpass our own achievements.” Rosewood Corniche is ideally positioned on Jeddah’s Corniche, one of the city’s most impressive districts. The celebrated Jeddah Corniche runs parallel to the Red Sea for over 20 miles and provides convenient access to the city’s business and leisure areas. As the premier hotel in Jeddah, the stunning Rosewood Corniche redefines modern elegance and offers unparalleled personal service and world-class amenities, including 24-hour butler service for each of the 127 guest rooms and suites.

For more information visit www.rosewoodhotels.com

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News

Sweet success for Saudi Arabian luxury residence The hotel is part of the Al Faisaliah Centre

Considered the most luxurious residence in Riyadh, Al Faisaliah Hotel opened to the public at the turn of the millennium. It has since gone on to win the hearts of many in the Middle East, boasting the largest meeting facilities in the Kingdom.

Al Faisaliah Hotel, a Rosewood Hotel, has walked away with the title of Saudi Arabia’s Leading Conference & Banqueting Hotel at the World Travel Awards. The property was honoured during a Gala Ceremony at Katara Cultural Village, Doha, Qatar. Considered the most luxurious residence in Riyadh, Al Faisaliah Hotel opened to the public in May 2000. In the following decade it has come to define the ultimate in modern elegance in a city that gracefully melds tradition with sophisticated style. Perfectly suited to the discerning business traveller, Al Faisaliah offers spacious accommodations, technologically advanced in-room communications systems, six culinary venues, a state-of-the-art health club and easy access to world-class shopping. The stunning hotel also boasts the largest column-free banquet and meeting facilities in the Kingdom of Saudi Arabia. With the introduction of a dedicated 24-hour butler service, the 330 room property also elevated the art of personal service to new levels.

Fine Dining Many guests are drawn to the hotel by the outstanding array of international dining facilities. The Globe, for example, sits high atop Al Faisaliah Tower in a visually spectacular geodesic dome. Within its dramatic interior, the restaurant offers guests a stunning

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backdrop from which to enjoy inventive cuisine and panoramic views of the city. Overlooking the cascade waterfalls of Al Faisaliah Plaza, Cristal offers a contemporary European cuisine with a modern attitude. A series of private dining suites - exquisitely decorated with amenities from Villeroy & Boch, Christofle and S’Andrea - also offer individually created menus, complete privacy and quiet elegance.

the largest column-free public space in the kingdom, has been designed to accommodate any event, from exhibitions to multi-media conferences and elaborate wedding ceremonies. The latest technology is on offer, including state-of-the-art sound and projection equipment, simultaneous interpretation systems and sophisticated computer-imaging. There is also the capability to link up internationally through satellite and microwave technology.

Spa Experience

Adjacent to Prince Sultan’s Grand Hall is the magnificent Al Omsiat Ballroom; with marble finish, custom-woven carpets and spectacular chandeliers, it is truly the most opulent in Saudi Arabia. The ballroom provides guests with a venue of unprecedented sophistication capable of hosting the most prestigious gala dinners. The design allows it the capacity and versatility to host both intimate and business gatherings. Three bridal suites and a separate royal entrance are key features that make Al Faisaliah one of the most sought-after venues for conference and banqueting events in the Middle East.

Opening in the first quarter of this year, the Female Health & Wellness Centre will be an oasis of comfort and relaxation for women, with 15 treatment rooms and a comprehensive menu of rejuvenating treatments and services. The multi-story centre will also feature a hammam, hair salon, manicure and pedicure services, indoor swimming pool, tennis court and fitness centre facilities.

Banquet Centre But it is the banqueting facilities which have come to define the property, allowing Al Faisaliah Hotel to walk away with the coveted World Travel Award in 2011. Covering an area of almost 50,000 square feet, Prince Sultan’s Grand Hall has a capacity for 4,000 delegates in conference-style seating and can welcome over 2,800 for banquets. The unique facility, recognised as

As part of the Al Faisaliah Centre, the hotel is ideally situated in the heart of the prestigious Olaya district, and affords convenient access to the Diplomatic Quarter, Ministries and various Government Offices.

For more information visit www.rosewoodhotels.com

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News

WTTC prepares for 2012 Global Summit in Tokyo

Downtown Tokyo

Japan is keen to illustrate its speedy recovery from the 2011 tsunami

Just one year after a devastating tsunami wrought havoc on the Tohoku region of Japan, the World Travel & Tourism Council will host its Global Summit in Sendai City to take stock of the recovery efforts. With Tokyo also set to welcome delegates to the second stage of the event, the Global Summit again takes its place at the apex of the tourism industry. In just over a month one thousand tourism leaders will gather in Sendai and Tokyo to discuss the major issues facing the industry during the 12th World Travel & Tourism Council Global Summit. The summit is the pre-eminent event in the global tourism calendar and is attended by industry and government leaders from around the world. As such, it offers an unparalleled platform for speakers from within and beyond the tourism industry to share their views with an inte rnational audience of prominent business, financial, political and media leaders. The 2012 Global Summit will tackle some of the biggest questions in the industry with the overall theme of ‘Leading a Dynamic Industry through Turbulent Times’. WTTC president David Scowsill explained: “The tourism industry is in a unique position to power sustainable growth. It has been a turbulent twelve months including unrest in Africa and the Middle East impacting on traveller patterns and, last year’s devastating earthquake in Japan. Now it is more important than ever for us to discuss on how to lead the industry and restore its economic power globally.”

Sendai City

The WTTC Global Summit will head to Tokyo in April

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The summit will be held in two locations to mark recent significant events in Japan. Firstly, Sendai City will welcome delegates a year after the Tohoku region was devastated by the earthquake and tsunami of March 11th 2011. The summit will commence with a welcome dinner on the evening of April 16th followed on

April 17th by three sessions on disaster recovery and the place of Asia in world tourism. The WTTC Executive Committee and Annual General Meeting will take place at the same time as the summit sessions.

Tokyo In the evening of April 17th, the Global Summit will continue in Tokyo with its Opening Ceremony - including the prestigious Tourism for Tomorrow Awards. Hot topics are on the agenda for April 18th and 19th designed to inform delegates how to effectively lead the industry through difficult times. Sessions include: Japan: Where Now Where Next; Our Rapidly Changing World; Airlines: Their Role & Ever-Changing Nature; Our Story: Speaking with one Voice; Unde rstanding Tomorrow’s Consumers; and Tourism for Tomorrow. High-level leaders representing every sector of the global tourism industry will participate in speaker sessions, interviews and panel debates. Top speakers include Atsutoshi Nishida, chairman, Toshiba Corporation; Christopher Nassetta, chief executive, Hilton Worldwide; James Hogan, chief executive, Etihad Airways; and Gordon Wilson, president, Travelport Limited. Scowsill continued: “Having the Global Summit in Sendai and Tokyo sends a clear message about our commitment to showing that Japan in general, and the Tohoku region in particular, have recovered from last year’s tragic events only a year after and are ready to rediscover their position among the world's premier tourism destinations.” Nishida, in his role as chairman of the WTTC Global Summi t 2012 Host Committee, welcomed delegates to the country: “Japan has developed a distinct travel culture that is permeated with the spirit of hospitality. I want to make WTTC’s Global Summit a fusion of this unique culture and Japan’s cutting edge technology. The Global Summit will take place in April - a wonderful time of year in which spring can be enjoyed to the full, and the cherry blossoms - the symbol of Japan - are in full bloom. I look forward to hosting everyone during the time of year in which ‘the heart dances its most’.

For more information visit www.wttc.org or head to Hall 6.3/415.

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News Visitors from around the world have been flocking to witness and experience the fun and action. Most recently, the famous Pangaea nightclub has become a resident club for London’s hottest Kiss FM DJ's including Manny Norte, Jez Welham, Charlie Hedges and Shortee Blitz. For more mainstream music lovers, acts such as Peter Andre, UB40’s Ali Campbell and the legendary Boney M have taken to the stage in SOHO Square in recent months to play to their fans at the ‘World’s Leading Entertainment Centre in 2010’, as named by the World Travel Awards. With resulting rising visitor numbers to Sharm el Sheikh, to ensure the local environment remains protected and even enhanced, SOHO Square developers have been committed to innovative environmental initiatives throughout its progression, with extensive garden fauna, solar-panel heating, water recycling and waste management. Reflecting on the growth and success of this extraordinary development, Emad Aziz, Chairman of Savoy Hotel & Resorts International, which owns SOHO Square, revealed that it has exceeded all expectations. Mandarin Bar at SOHO Square

“SOHO Square has outshone our wildest dreams,” commented Emad. “It is drawing tens if thousands of new visitors to Sharm El Sheikh.” “We opened officially in April 2009 after all the restaurants and bars were completed. SOHO Square’s appeal is proving to be one of the top attractions for holidaymakers and residents in the Red Sea region,” said Aziz. “Interest in SOHO Square is fantastic.”

Ice Bar in SOHO square

Visitors flock to SOHO Square Visitors have been flocking to SOHO Square, a lively pedestriansed square mile boasting some of the Middle East’s finest bars, shopping, cuisine and entertainment options, celebrated as the hottest destination in Egypt’s Red Sea region.

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Since its grand opening in 2009, the award winning SOHO Square has catapulted Sharm El Sheikh into the spotlight, with an evergrowing array of bars, clubs and restaurants, offering a total holiday experience for all types of travellers, from families to newlyweds. Conveniently located in-between the elegant five-star Savoy and the vibrant Sierra hotels, regular shuttle buses carry guests from their hotels to witness the incredible range of entertainment and buzzing nightlife in SOHO Square. An eclectic range of entertainment is available for the family during the day, from ten-pin bowling to ice skating and a Culturama Panorama. But it is during the evening that SOHO square swings into action.

Seven restaurants offer a range of international cuisine ranging from traditional Egyptian food, to grill, or English pub style dining, and Asian cuisine including Thai, Japanese, Chinese and Indian. Meanwhile the new Hakuna Matata food hall has been designed with families in mind, catering to both adults and young children. Most recently Africa’s first ever Ice Bar opened in SOHO Square, joining the other five stylish bars already available. In this popular spot, where warm weather clothing is provided, the walls, bar, seats, tables and even the glasses are made from ice. SOHO Square boasts some of the best souks in Arabia including the recent opening of the new Khan el Khalili bazaar. Meanwhile those looking high fashion and the latest accessories from all over the world can visit a collection of shops to rival any big cities. In addition there are shops which sell leather bags, purses and a specialist carpet shop offers hand-made Persian rugs, souvenirs and T-shirts. In recent months, as SOHO Square’s reputation continues to spread, airlines have been adding new routes to Sharm el Sheikh. Most recently, Monarch increased its programme of flights from Manchester to Sharm due to phenomenal demand.

For more information visit www.soho-sharm.com or go to Hall 23.A/100.

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News

The Savoy Group rolls out green initiatives

Pool by Savoy Sharm at night Below: Emad Aziz, Savoy's Chairman picks up Leading Hotel & Leisure Management Company award at the WTA Africa & Indian Ocean Ceremony in 2011

Suite at The Savoy

Since opening in 2002, Savoy Hotels & Resort International has become one of the most favoured destinations on Egypt’s Red Sea coast, offering flawless hospitality in one of the world’s most desirable locations. The properties are consistently voted number one in Sharm El Sheikh. Most recently the Savoy Group has invested in SOHO Square, a square mile of restaurants, entertainment facilities and shops that have won the admiration of foreign and domestic visitors. In the near future more rooms will be added and a new hotel in SOHO Square is planned. Throughout the development of SOHO Square, sustainability has been has been a top priority for the hotel group. “Promoting an eco-friendly environment and impeccable hygiene standards are top priorities for the group,” a spokesperson for the Savoy Group told Breaking Travel News. “Underwater cameras which monitor the house reef are connected to screen monitors in SOHO Square. Red Sea water is desalinated. Treated wastewater is used for irrigation.” Other energy-saving initiatives include the introduction of solar power, acrylic cups in the Sierra, the use of energy-saving light bulbs and the replacement of plastic bags for paper.

architectural design, the hotel boasts impeccable style. Some 470 superior rooms range from single, double and triple rooms to the lavish Presidential Suite. There are a selection of quality restaurants and bars, pools, a dive centre, sports facilities and a health club and spa.

Royal Savoy launches honeymoon suites The ultra-luxurious wing of the Savoy Hotel, The Royal Savoy, has recently opened sixteen new honeymoon suites to provide a romantic experience for newly-weds with Jacuzzis in each room. The hotel, which offers high-end accommodation, privacy and service, offers eighteen high quality superior rooms, two lavish suites and nine magnificent villas overlook the tropical grounds, pools or the Red Sea.

Savoy brings style to Sharm

Royal Savoy guests enjoy a private lounge where breakfast is individually prepared, a terrace, two private pools and a beach. Complimentary canapés, snacks and drinks are served during the day and evening.

The Savoy is spread over 200,000 m2 of lush tropical foliage, waterfalls and serene surroundings. The hotel lies at the heart of the spectacular White Knight Beach. Stunning in

The private villas, each separately themed from contemporary to the Pharhaonic era, are for guests seeking elegance and the priva cy of private swimming pools in their gardens.

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Sierra caters to families The Sierra is an all-inclusive hotel offering spectacular views from 393 deluxe rooms on two levels. At the heart of the complex, a spectacular 2,000 sq m heated swimming pool bordered by swaying palm trees and relaxing sun loungers adds to the sociable appeal, enjoyment and fun. In all there are six pools. The Health Club and Spa have treatment rooms and a sauna, Jacuzzi and steam facilities. A Kids’ Club has a mini-football pitch, trampoline and swings.

SOHO Square continues to innovate SOHO Square features superior wining and dining, entertainment and was recently voted Africa’s Leading Entertainment Centre by the prestigious World Travel Awards. An ice-skating rink, 10-pin bowling alley and nightclub catering for all and international artistes attract huge crowds at concerts throughout the year.

For more information visit www.savoy-sharm.com or go to Hall 23.A/100.

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Review Katara is repositioning Qatar as a cultural hub

Katara sets the scene The incredible Katara Village is playing a key role in establishing Doha as a hub for art and culture in the Gulf.

Aimed at spreading awareness about the importance of culture and civilization, Katara hosts global, regional and local festivals, workshops, galleries and events. The cultural village is also home to an awe-inspiring open amphitheatre, opera house, cinema/drama theatre, multi-purpose hall, handicrafts souq, book stall and beach. Katara offers a mixture of art, international culture and Qatari heritage in an environment conducive to human creativity on national and international levels. Committed to providing a platform for cultural exchange, Katara brings together world class musicians as well as nurturing new talents. Leading the Katara proposition is Abdulrahman Al Khulaifi, President Katara, the Cultural Village, who has worked tirelessly since the establishment of the project to create a place which allows an experience of human interaction through art and cultural exchange. Reflecting the Qatari history and heritage, Katara seeks to position Qatar as the ultimate cultural destination. "The establishment of Katara was driven by a vision to highlight the beauty of the Qatari architecture and to position the State of Qatar as a cultural beacon, with the aim to redefine the Arab cultural scene, open new horizons to the world, and attract national and international heritage,” said Al Khulaifi. "Through Katara Cultural Village, Qatar built credibility and trust before the international cultural community as a cultural hub in the region.” All the projects and creative ideas in Qatar are in line with the goals set forth by the Qatar National Vision 2030 to achieve sustainable

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development in all fields and invest in the human capital, which is the country's main asset. Serving as an incubator for cultural activities, Katara will strive to achieve these goals. Influenced by the Qatari architecture, the design depicts the past with a glimpse of the present. Embracing the past and aspiring to the future, the warm and inviting atmosphere creates a special relation between the visitor and the cultural village. Attracting visitors from inside Qatar and abroad, Katara is also equipped with state-of-the-art technology to fulfill the needs of the intellectuals and users. Katara is expanding into retail and hospitality with the opening of a shopping mall and prestigious international hotels as well as the development of luxury villas. One of Katara’s main attractions will be a large building which is designed to reflect the shape of a mosque; the building will include commercial and residential spaces. The modern architecture incorporates Islamic art creating a building which fits perfectly amongst the current architecture of the Cultural Village. The Cultural Village embraces several projects evolving around one main focal point, culture, providing the public with a space to express themselves; a space to stimulate creativity. Katara is home to several organisations which include the Doha Tribeca Film Institute and the Qatar Photography Society. 2011 saw the opening of the Katara Art Center which is a place for creative minds to come together and exchange knowledge as well as providing the public with a place to purchase art materials. “We will constantly support any cultural or intellectual endeavor led by young creative

Qataris. In fact, we cooperate with the Ministry of Culture, Arts and Heritage, and RAF Foundation to demonstrate the true essence of Islam. In addition, Katara has dedicated separate buildings in the village for Doha Film Institute, Qatar Music Academy, The Cultural Center for Childhood, the Gulf Voice Radio, and the Visual Arts Center, among others.” said Al Khulaifi. “We plan to establish a huge international library which will be the biggest library of its kind in the Middle East at a later stage in the project.” Since opening, Katara has hosted a wide variety of entertaining and informative festivals, exhibitions, forums, galleries, seminars and other cultural events in an effort to build cross-cultural understandings. “For 2012 Katara has a robust events calendar and after the successful launch of the Amphitheater we look forward to unveil our upcoming events in this stunning location.” Said Al Khulaifi. Events have included the World Travel Awards Grand Final, the annual Doha Film Festival, the Latin American Cultural Festival, the Grand Opening of the Amphitheater featuring, award winning Greek composer, Vangelis. Future events include exhibitions by international auction houses Sotheby’s and Christies as well as Edge of Arabia and several exhibitions by local and regional artists. The Qatar Philharmonic Orchestra regularly plays concerts alongside well known artists such as the Vienna Boys Choir, Jonas Kauffman and Daniel Barenboim.

For more information visit www.katara.net or go to Hall 22.B/206.

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News

Suntec looks forward to S$410m makeover

Renovations are expected to be completed by 2015

ARA Trust Management (Suntec) has announced plans to radically overhaul Suntec Singapore International Convention & Exhibition Centre and the neighbouring Suntec City Mall. Breaking Travel News brings you the latest. ARA Trust Management (Suntec), majority shareholder of Suntec Singapore International Convention & Exhibition Centre, has announced a S$180 million modernisation program for the venue. Suntec Singapore has hosted more than 18,000 events over the last 16 years, including some of the world’s biggest exhibitions such as the World Trade Organisation Ministerial Conference, the Annual Meeting of the Board of Governors of the International Monetary Fund and the World Bank Group and the APEC Singapore Leaders’ Week.

will operate from levels two to seven with the grand entrance on level three, served by express escalators. Pieter Idenburg, chief executive officer explained the venue, which was designed and built more than 15 years ago, was extraordinarily planned and robustly built. “The building has served us extremely well. Suntec Singapore has played a major role in advancing the MICE industry in Singapore and being established as a premier MICE destination,” he said. “With the implementation of these planned enhancements, we will be well placed to meet the changing needs of our customers and to ensure that our business partners at all points of the supply chain have a fantastic experience and will enjoy the finest of our offerings - well into the next decade.”

Suntec City Mall

It will receive its makeover from mid-2012.

Suntec has also outlined plans to undertake a S$230 million renovation of neighbouring Suntec City Mall. The project, which is expected to be completed in mid-2015, will see the redeveloped property offer almost one million sq ft of retail space.

The redesign of the venue will pay particular attention to flexibility, functionality and convertibility, while integrating a high degree of advanced technology which will include an impressive two-storey interactive digital wall and a modernised facade. Suntec Singapore

Suntec City Mall will be repositioned and revitalised with specialty retail stores, enhanced food and beverage offerings, and new anchor tenants. Visitors can expect a diverse and wide range of food & beverage choices, new restaurant concepts, stylish cafes

and new food courts. The new Level 3 Sky Garden will feature new rooftop alfresco restaurants and watering holes set amidst breezy, landscaped gardens. The works will create an exciting new destination to the 5.2 million sq ft integrated Suntec City, with a catchment of about 36,000 office population and more than 24 million visitors each year.

Suntec City Connectivity within Suntec City will see significant improvements with the integration of new retail space at levels 1 and 2 of Suntec Singapore with Suntec City Mall, enabling visitors to enjoy a seamless shopping experience. With its 3,100 lots basement car park, two MRT stations on the circle line and soon to be opened downtown line station, Suntec City will offer easy accessibility, connectivity and greater convenience to all visitors. When completed, the link bridges connecting to South Beach and the Marina Bay area will further enhance the connectivity in the Marina Bay precinct.

For more information visit www.suntecsingapore.com

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News technology and facilities catering to both business and leisure guests. The alcohol free Al Ghurair Rayhaan by Rotana offers a wide choice of dining venues, six meeting rooms and complete recreational areas including Bodylines Health and Fitness Club with the signature Zen the spa at Rotana and a swimming pool. Al Ghurair Arjaan by Rotana is a deluxe hotel apartment is nestled in the heart of Dubai and is directly connected to the five star Al Ghurair Rayhaan by Rotana. The hotel offers 193 hotel apartments, access to the meeting and dining venues and to Al Khor spacious ballroom of Al Ghurair Rayhaan by Rotana, Zen the spa at Rotana, Bodylines Leisure & Fitness Club with state-of-the-art gym, outdoor swimming pool and Kids pool.

Jordan Centro Al Manhal, Abu Dhabi

Selim El Zyr, CEO, Rotana

Rotana outlines 2012 expansion plans in the Middle East Abu Dhabi based Rotana is embarking on a $750 million investment plan this year designed to help the group maintain its position as the largest hotel brand in the Middle East. Hotel management group Rotana – recognised as the Middle East’s Leading Hotel Brand by the World Travel Awards - will open eight new hotels in 2012, including its first properties in Bahrain, Jordan and Oman and its second in Qatar. Rotana will also expand its portfolio in the UAE with four additional hotels. This follows the recent opening of the 229-room Centro Al Manhal Abu Dhabi, which offers business travellers a stylish option at affordable rates.

its stretch target of two million by 6.5 per cent or over 100,000 guests. Selim El Zyr, president and chief executive of Rotana, commented: “Last year saw the hospitality industry in the Middle East and Africa registering positive growth, despite several challenging economic and political factors. “We expect that as general business conditions improve in these countries and indeed right across the Middle East and Africa, so will the opportunities for hospitality, and Rotana is adding several new destinations to our offering in Jordan, Oman and Bahrain. “We believe our growth is supported by our commitment to keep evolving our products in line with travel trends and guest preferences, and one of the key areas for growth that we are currently addressing is the mid-tier market, for which we developed the Centro Hotels by Rotana brand.”

The expansion plans will see Rotana managing 14,380 rooms across its properties by the end of 2012, and the company also expects to see a six per cent occupancy rate growth this year across its portfolio of hotels in the region when compared to 2011’s figures.

Rotana will require more than 3,000 new employees to support its growth targets, a welcome development for an industry hit by substantial lay-offs as a result of the global downturn.

Recent figures from the Hotstats survey of fullservice hotels by Hotels TRI Hospitality Consulting show a robust and growing Middle East hospitality sector.

Developments planned for 2012 and beyond for Rotana include:

Abu Dhabi recorded its most successful year ever in terms of hotel guest arrivals last year with some 2,111,611 people staying in the emirate’s hotels and hotel apartments – beating

breakingtravelnews.com

Boulevard Arjaan by Rotana is a modern property designed with up-to-date technology and facilities catering to both long-term guests and families alike. Featuring 400 suites, the property is located in the heart of the new downtown, Abdali, which is the largest, single vacant plot in the centre of Amman spanning 35 hectares (350,000 square metres).

UAE – Abu Dhabi Situated within the Capital Centre development in Abu Dhabi, Centro Capital Centre will offer 414 rooms and suites, the latest in-room technology, two meeting rooms and a wellequipped sizeable gym. Capital Centre will feature a commercial zone, a marina, bustling outdoor cafés, retail, restaurants and premier residences, creating a vibrant business and lifestyle destination for residents and visitors alike.

Qatar Part of the City Centre Doha shopping complex, the five-star City Centre Rotana in Doha will offer 400 luxurious modern rooms and suites, Club Rotana Executive floors, five Food & Beverage venues, a wide variety of meeting rooms in addition to a state-of-the-art Bodylines Health and Fitness Centre.

Bahrain Consisting of five modern state-of-the art buildings, the Majestic Arjaan Hotel by Rotana comprises 128 apartments which are meticulously designed. The hotel offers an impressive array of food and beverage venues, as well as four meeting rooms, a swimming pool, Gym and Health Club.

Oman Located in the coastal town of Salalah, in the sultanate of Oman, the five-star Salalah Rotana Resort & Spa will open in 2013, offering 400 luxury rooms and suites, a wide choice of bars and restaurants, a health and fitness centre, a private beach and Zen the spa at Rotana.

UAE – Dubai Al Ghurair Rayhaan by Rotana is a five-star property located in Deira, Dubai, offering 428 rooms and suites, designed with up-to-date

For more information visit www.rotana.com or go to Hall 22.B/209.

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SANDALS ® RESORTS BRINGS FIVE-STAR LUXURY AND RELAXED SOPHISTICATION TO THE BAHAMIAN OUT ISLANDS. SET ON A MILE-LONG BEACH SURROUNDED BY THE WORLD’S CLEAREST WATERS, SANDALS EMERALD BAY IS AN ALL-INCLUSIVE PARADISE THAT’S AWAY FROM THE CROWDS. HERE SERVICE REIGNS SUPREME AND THE AMENITIES ARE DECIDEDLY WORLD-CLASS WITH UNLIMITED SCUBA DIVING, SPECTACULAR POOLS, SEVEN GOURMET RESTAURANTS, OVERSIZED OCEAN VIEW VILLAS AND SUITES—MANY WITH BUTLER SERVICE AND ACCESS TO THE RENOWNED GREG NORMAN-DESIGNED OCEANSIDE GOLF COURSE. DISCOVER YOUR EXOTIC PRIVATE ESCAPE, WITHIN EASY REACH.

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Six times winner of ‘Tobago’s Leading Hotel’ at the World Travel Awards

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News Aydeniz Group managing director Firat Aydeniz at the World Travel Awards

Ayada Maldives makes a splash

Sunset Ocean Suite at Ayada Maldives

Ayada Maldives has been making waves since opening last year. Breaking Travel News calls in at what is fast becoming one of the most sought after resorts in the Indian Ocean. Since opening last year, Ayada Maldives has made a grand impression on the luxury hospitality scene, reflected in its victory at the World Travel Awards Grand Final 2011 when it was voted ‘World’s Leading New Villa Resort’. This was preceded by top honours at WTA’s Africa & Indian Ocean Ceremony in September, when it was named ‘Indian Ocean’s Leading New Resort’. Owned by Turkey’s Aydeniz Group, the 112-villa resort is located just 30 kilometres from the equator in the Gafuu Dhaalu Atoll and on the previously undeveloped island of Maguhdhuvaa. The location is ideal, with the distance from Maldives capital Malé meaning the resort takes on the feel of an intimate hideaway, with the closest inhabited island more than ten kilometres away. The lack of ambient light also allows for breathtaking stargazing opportunities.

Amazing villas Ayada is made up of 62 seafront and 50 water villas, starting from 103 square metres. Each of

breakingtravelnews.com

the sea villas comes with its own private pool and terrace overlooking the tranquil waters of the Indian Ocean. They are positioned so as to capture views of the spectacular sunrise and sunsets with infinite views of the ocean. For a taste of ultra luxury try the outstanding duplex Ayada Royal Ocean Suite. All exterior and interior elements have been especially commissioned to use the most durable natural elements and as such there is an abundance of teak, marble and sandstone finishings throughout the property.

and experiences, including anything from professional PADI diving certifications to fun dives, snorkelling, canoeing, wind surfing, catamaran sailing, stand up paddling, and water skiing. Other recreational facilities include a large infinity pool, tennis, mini football, volleyball, badminton and a games room with Xbox, PS3 and pool tables. The resort also benefits from proximity to the best surfing spots in the Maldives, Kid’s Club and babysitting services. Private events are catered for with ‘The White Room’ offering a venue for a wedding or large scale event with a garden setting for up to 450 people.

Gourmet delights Ayada Maldives offers guests seven vividly enticing outlets, each with its own influence, ranging from exotic Asian flavours to tantalising Mediterranean specialities. The unique ‘Ile de Joie’, for example, offers an extensive selection of quality wines and cheeses with an array of the finest chocolate as well as a humidor stocked with a variety of top quality Cuban cigars. All dining experiences at Ayada Maldives come complete with impeccable service and breathtaking views of the ocean.

World-class watersports Like much of the Maldives, Maguhdhuvaa is surrounded by pristine waters – perfect for both diving and snorkelling. The onsite dive and watersports centre offers a range of courses

Spa heaven Ayada’s 3,500 square metre AySpa, which is managed by spa consultants ESPA, was designed by leading spa experts and unites the nurturing effects of water with earth’s elements. AySpa boasts the only private hammam in the Maldives and is also the only facility to offer Vichy spa products. At over 3,500 sqm, it is one of the most comprehensive in the Indian Ocean. Guests can try three exclusive signature rituals, all of which have been carefully considered to unite the nurturing effects natural elements as well as three unique AySpa hammam rituals.

For more information check out www.ayadamaldives.com

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Interview Daniel Rawles of WeClickMedia

WeClickMedia talks ITB Berlin through the latest social media trends WeClickMedia provide cutting-edge online media solutions to the tourism industry. BTN sits down with digital director and co-founder Daniel Rawles to discuss the latest social media trends in the sector.

Breaking Travel News: With the imminent initial public offering of Facebook grabbing headlines recently, it appears social networking has come of age. A fresh crop of sites is also beginning to emerge – led by Pinterest – as we move into 2012. How do you expect social media to develop this year? Daniel Rawles: I love what Pinterest have achieved with their social platform, it’s a simple idea and it works very well. It just goes to show how you can tap into existing social communities like Facebook and introduce them to new ideas. I think websites like TripAdvisor have become too cumbersome and some users no longer trust them; so I think it won’t be long till fresher looking websites start to emerge. I like airbnb.co.uk, for example, which is an eBay type website for booking places to stay. BTN: You mention something of a backlash against user-generated content in the travel industry, with sites such as TripAdvisor coming under attack for being potentially unreliable. What role do you think sites such as this have to play within the tourism industry?

DR: It’s a catch 22 situation which highlights the need for professional travel critics to have a platform to communicate to the general travel community but, at the same time, people need to be educated that sites like TripAdvisor do not provide verified information and comments and reviews could be opened to abuse. Nonetheless, I think TripAdvisor is a very useful website if used appropriately. BTN: International organisations such as World Group, with their Best in Travel publication, are increasingly turning to digital dissemination to get the message out to the consumer. Can you talk us through some of the benefits of this form of publishing? DR: Too many sites look alike and don’t invest enough in improving the user experience and engagement with their content. Digital publishing solutions which are tailored to the task perform much better than generic off the shelf solutions. It’s about how publishers value their brand and content online, keeping visitors engaged for longer periods and encourage return visits. Travel especially is about submerging yourself in an exciting environment and today’s

technolog ies allow us to provide a much richer experience than was previously possible. BTN: WeClickMedia have also sponsored the World Travel Awards global campaign to find the highest achieving international tourism brands. Can you bring us up to date with your work with the organisation? DR: The team has delivered a wide range of digital solutions for WTA which include the Best in Travel product which is now enjoying its first year anniversary. The next phase for us is to deliver the magazine in tablet and smartphone format so a wide range of readers can enjoy the magazine on the move. Early designs look great so we can’t wait to launch.

More Information WeClickMedia is a digital development agency which works with a range of leading brands such as Sony, Hugo Boss, Paul Smith, Lloyds TSB, Manchester United, American Express, The Telegraph, and The Independent. For more information head over to www.weclickmedia.com.

breakingtravelnews.com

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Interview The renowned DUKES LONDON Hotel, with its rich and royal history, is redefining style in the heart of London. Breaking Travel News catches up with general manager, Debrah Dhugga to discuss some of the hotel’s recent enhancements – including the opening of a new lounge, a cognac and cigar garden and a brand new restaurant by Nigel Mendham. Debrah Dhugga. general manager of DUKES LONDON collects the prestigious World Travel Award

DUKES LONDON puts its faith in people Breaking Travel News: Can you comment on winning the World’s Ultimate Service Award in Hospitality?

BTN: How about looking forward, do you have any new developments in the pipeline for DUKES?

Debrah Dhugga: It is great to win a service award; I think service is really important and a lot of things we deliver in service are what the guest actually feels, so for me it is really important.

DD: DUKES has recently opened the ‘PJ’ Lounge which is available for exclusive hire for parties of up to 20 people. Designed by Shaun Clarkson in vibrant pinks and greens, the ‘PJ’ lounge is a feminine space, ideal for elegant celebrations.

BTN: What differentiates DUKES from other boutique hotels in London?

In June 2011, a newly-refurbished outdoor area – the Cognac and Cigar Garden – opened as a dedicated space serving quality cognac and Cuban cigars. The new-look garden provides a unique and picturesque space for a maximum of 20 guests (seated) and boasts new soft furnishings, seating, lantern lighting and modern decking.

DD: DUKES has a rich and impressive history – with the historical courtyard dating back to 1532 when King Henry VIII bought a convent at the bottom of the hill. St James’s Palace, which remained a royal residence until the mid-19th Century, was the birthplace of King George IV and the venue for seven royal weddings. During Charles II’s five year reign from 1660 St. James’s Place became highly fashionable and elegant Coffee Houses sprang up around area of the hotel. After the King’s death, the courtyard was known as Cleveland Court until it became Dukes in 1908. St James’s Place has been home to many famous writers, musicians, bankers and politicians – Lord Byron and Oscar Wilde wrote there, Chopin lived there while in London for his last performance and Sir Edward Elgar always stayed in the Dukes apartments when in the city for concerts.

Meanwhile, the THIRTY SIX by Nigel Mendham opened its doors in September last year, replacing the former ‘Dining Room’. Located at No. 36 Little St James Street, THIRTY SIX serves modern British food with a classical twist. Nigel, famous for his creative presentation and contemporary style, is creating Michelin-star quality food for both DUKES LONDON guests and locals.

UK to showcase what a fabulous destination we are. At DUKES we have an Exclusive use for the 21 day period. DUKES Bar will remain open to the public and trade as usual. The Olympics is not just about a three week period in 2011 it is also about what it will bring for years after. BTN: There are few female GMs in the hospitality industry. What would be your message for women who are hoping to follow in your footsteps? DD: My message, especially to women in the industry, is be strong, live your dream, do what you believe is right, work hard, share success, and don’t be afraid to ask questions along the way. BTN: What can females bring to the picture in the role of a general manager?

BTN: What are your expectations for the London Olympics? How are your forward bookings? What impact will it have on your rates?

DD: Women are a very powerful force as consumers and as employees, and having their voices heard at the top makes a difference diverse senior team can generate a richness and quality of ideas that is lacking in an all-male environment that is locked into the same mindset. The result is often a better managed company, making more informed decisions, with a greater understanding of the needs of its customers and workforce

DD: The Olympics is great for London is a great opportunity for the Olympic period and for the

For more information visit www.dukeshotel.com

breakingtravelnews.com

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News

FCm Travel Solutions looks to Africa and the Middle East for growth Global travel management specialist FCm Travel Solutions has outlined plans to focus its search for growth in 2012 on Africa and the Middle. With a new global sales director also joining the brand, FCm has a lot to talk about at ITB Berlin. Leading corporate travel specialist FCm Travel Solutions has flagged Africa and the Middle East as major growth regions for the next 12 months. FCm global leader Gregory Lording said strategic expansion, predominantly through its licensee network, would allow the company to capture growth in the corporate

travel market in the regions and boost capabilities for its existing clients. “FCm has partnered with local agencies in six African countries and we are currently looking at a number of other partnership opportunities to strengthen our presence and offering in that

segment of the market,” Lording explained. “Our expansion into Africa will leverage the benefits of increasing commercial engagement with Africa from corporate clients from places such as Australia, Middle East and the US. Australia now has more than 220 mining and resource companies working on projects across an estimated 42 African countries, according to recent government reports.” Lording continued: “FCm has long been a specialist in corporate travel management for the mining and resources sector and we view Africa as a region of high business potential and growth for our global business.” He went on to explain FCm’s interest in the Middle East was on the back of the business’s success in the region, which was significantly boosted in 2007 when FCm’s parent company, Flight Centre, opened a companyowned office in Dubai. FCm currently operates offices in more than eight locations across the Middle East with plans in the pipeline for further growth in the region in 2012. Lording added that on the table for FCm was an aggressive two-to-three year expansion plan, which would see the company potentially grow network coverage to over 100 countries.

Global Sales Director FCm Travel Solutions – recognised as the World’s Leading Travel Management Company by World Travel Awards – has further strengthened its global leadership team with the appointment of Alex Armstrong to the role of global director of sales. Armstrong, who is based in FCm’s regional head office in London, assumed the position February 1st, following more than three years as head of sales for FCm’s operation in the United Kingdom. As part of his new role, he will continue to lead FCm’s UK sales division and will be focused on strategy development for FCm’s global sales team. Alex will also oversee the global coordination and management of FCm’s multinational sales pipeline.

FCm Travel Solutions is a global travel management specialist

Working closely with FCm’s sales leaders for Asia Pacific (APAC), Europe, Middle East, Africa (EMEA), North America, Latin America (LATAM) and Caribbean regions, Armstrong will also be focusing on strengthening the company’s global sales platform to increase consistency and enable new multinational business growth across the global network. He said he was thrilled to be adding more of a global focus to his existing role in the UK. “This is an exciting opportunity and I’m looking forward to be taking more of a handson role in the future development of FCm’s global sales capabilities and direction,” he said. “FCm is extremely well placed to secure key multinational business in the mid to large market and be a leading force in winning blue-chip multinational and local business. We have an incredible sales force globally and I’m very pleased to be leading this team and look forward to using my role to help grow the FCm brand globally.”

FCm Travel Solutions has been recognised by the World Travel Awards

breakingtravelnews.com

For more information head over to www.fcm.travel or FCm Hall 8.1/114.

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Events Bench Events singed up with the Kenya Tourism Development Corporation for the event

Africa Hotel Investment Forum headed for Nairobi Bench Events has singed up with the Kenya Tourism Development Corporation for the Africa Hotel Investment Forum. The event will be hosted in Nairobi on September 25th-26th and is expected to attract high-ranking delegates from around the world.

The Kenya Tourism Development Corporation and Bench Events have announced that the Africa Hotel Investment Forum will be hosted in Nairobi on September 25th-26th. AHIF moves to a different African city every year in order to showcase high-growth destinations across the continent. Last year the conference was held in Morocco, where it was attended by 350 delegates from 34 countries including eight government ministers and officials. Marianne Ndegwa Jordan, chief executive, Kenya Tourism Development Corporation, enthused: “I am delighted we have attracted this high profile hotel investment forum to Kenya; its presence is an endorsement in itself. It will bring in the kind of business people who have the power and influence to make a destination successful. Our aim is to excite them about Kenya and show them the potential our country offers.” AHIF is organised by Bench Events, which is one of the world’s leading organisers of hotel investment conferences, co-hosting annual meetings in Germany, Russia, Turkey and the United Arab Emirates. These events attract the international hotel investment community, including developers, investors, management companies, tourism officials and leading advisers from around the globe as well as industry leaders both locally and regionally. Najib Balala, minister of tourism, Kenya, said: “Tourism is this nation’s most important

industry, after agriculture. It is responsible for 12 per cent of our GDP and ten per cent of employment. It is also a growth story that is set to continue well in to the future thanks to our fantastic natural resources, including beautiful idyllic beaches and spectacular wildlife, including the opportunity to see ‘the big five’, elephant, rhino, lion, buffalo, and the leopard in their natural habitat. International investors should also take encouragement that Kenya is keen to develop tourism in a sustainable way, in a genuine partnership with entrepreneurs and the private sector.” A dozen sponsors have already verbally confirmed their support for AHIF including Accor Hospitality, Aecom Design + Planning, Carlson Rezidor Hotel Group, Corinthia Hotels, Horwath HTL, Hyatt International, InterContinental Hotels Group, Jones Lang LaSalle Hotels, Marriott International, Starwood Hotels & Resorts, W Hospitality and WATG. Jonathan Worsley, chairman of Bench Events added: “The Economist magazine recently pointed out that over the past decade six of the world's ten fastest-growing countries were African. In eight of the past ten years, Africa has grown faster than East Asia, including Japan. Even allowing for the knock-on effect of the northern hemisphere's slowdown, the IMF expects Africa to grow by six per cent in 2012, about the same as Asia. Therefore, in my books, if you are looking to grow your business you can no longer ignore Africa.”

breakingtravelnews.com

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World Travel Awards In conjunction with the Africa Hotel Investment Forum, World Travel Awards will bring its Africa & Indian Ocean Gala Ceremony to Nairobi. Part of its annual Grand Tour, WTA will host industry leaders from across the continent on September 27th. WTA was launched in 1993 to acknowledge and recognise excellence in the global travel and tourism industry. Now celebrating its 19th anniversary, it is regarded as the very highest achievement that a travel product could hope to receive. Votes are cast by 217,000 travel professionals including travel agencies, tour and transport companies and tourism organisations in 162 countries.

These premier events in Berlin, Moscow, Dubai, Istanbul and Nairobi are the definite meeting places for the hotel investment community to learn, network, and most importantly to do deals. Speakers and delegates are the leaders of the hotel investment community and due to the success and consistent growth of these events; they have become synonymous with the phrase ‘must attend’. Bench Events’ chairman, Jonathan Worsley, is one of the founders along with Questex Hospitality + Travel of the highly successful International Hotel Investment Forum (IHIF). Now in its fifteenth year it is the annual meeting place for the industry and has become an invaluable platform for companies to promote their business. It regularly attracts over 1,600 delegates from 50 countries from all areas of the industry.

Worsley then went on to launch the Russia & CIS Hotel Investment Conference (RHIC) in 2008 along with partners Questex Hospitality + Travel. This event has quickly become the region’s largest industry gathering and in 2011 attracted over 450 hotel investors, operators and developers. Year on year delegates return to RHIC because they recognise the high calibre of speakers who provide key industry insight and because of the opportunity to meet key industry stakeholders under one roof. Last year saw the launch of the Central Asia & Turkey Hotel Investment Conference (CATHIC). The event, recently held in Istanbul, is in a dynamic and vibrant part of the world and attracted over 330 industry leaders from the region and around the world. Dates for 2013 have recently been announced.

Bench Events Over the last fifteen years, Bench Events and their partners, Questex Hospitality + Travel and MEED Events, have developed and launched the gold standard in hotel investment events across Europe, the Middle East and Africa.

In 2005, Worsley was responsible for launching the Arabian Hotel Investment Conference (AHIC) in Dubai with MEED Events. Now in its eighth year AHIC annually brings together over 500 of the hotel investment industry’s key players all focused on doing business in the Middle East.

For more information head over to www.benchevents.com or www.africa-conference.com

Africa Hotel Investment Forum will head to Kenya in 2012

InterContinental Nairobi will host the event later this year

breakingtravelnews.com

Jonathan Worsley, Chairman & CEO of Bench Events

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Winner of ‘World’s Leading Beach Resort’ at the 2011 World Travel Awards, Le Royal Méridien Beach Resort + Spa is a happy place to be. Whether you’re checking in or being served a cool cocktail by the poolside we will make sure you feel very special.

World’s Leading Beach Resort Middle East’s Leading Beach Resort Middle East’s Leading Spa Resort Dubai’s Leading Spa Resort

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Introducing the new Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, each redefining the world of luxury. Glittering against the skyline, the Grosvenor House stands majestically as a landmark of modern elegance and grandeur in the heart of Dubai Marina. World’s Leading Business Hotel World’s Leading Serviced Apartment Hotel Middle East’s Leading Business Hotel Dubai’s Leading Business Hotel

Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic.

Explore the collection at luxurycollection.com or contact your travel professional.

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Somewhere between seven stars and heaven. These five world-class luxury villas are the perfect venue for customised luxury holidays and special events. 60 Tapeka Road, Russell, Bay of Islands, New Zealand

Phone (09) 403 8333

Email admin@eaglesnest.co.nz

EAGLES NEST – – K O H A N G A

E K A R A

W W W . E A G L E S N E S T . C O . N Z

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Interview

Unparalleled luxury Down Under Set atop of its own private peninsula, Eagles Nest has set a new precedent for luxury in New Zealand. BTN talks to Callum Farnell, General Manager of Eagles Nest, about some of the latest initiatives at this stunning resort.

CF: We target couples, families and multigenerational high-end clientele from our traditional markets out of North America, United Kingdom and Europe and Australia. As each of the villas is its own private entity, there is no sharing of facilities so couples can enjoy a nice romantic escape and families can enjoy some quality time sharing stories around the villas private pools and grounds. BTN: What new emerging destinations are you looking to tap into?

Breaking Travel News: What differentiates Eagles Nest from other properties? Callum Farnell: Eagles Nest is different from the point of view it is set atop its own private peninsula overlooking the beautiful Bay of Islands. It is a majestic 75-acre estate that affords amazing views you won't find anywhere else. The Villas are just as spectacular with private heated horizon edged pools, jacuzzis, designer kitchens and amazing private cinema systems. It is one of only eight properties in New Zealand to be rated "Exclusive" by New Zealand's official grading agency, Qualmark. This take Eagles Nest beyond the traditional 5-star rating. The facilities are only matched by a multiaward winning team of hospitality professionals. Guests can have their meals prepared by any of the five resident Personal Chefs, indulge with spa therapies provided by the estates beauty therapists and even work out with the Estates resident Personal Trainer. This very unique all villa property provides a fantastic gateway to all that the spectacular Bay of Islands has to offer. Eagles Nest is truly somewhere between seven stars and heaven. BTN: Which travellers do you mainly target?

breakingtravelnews.com

CF: We are also looking to our new emerging markets out of China and the United Arab Emirates and have started to travel to these destinations for targeted marketing through luxury travel trade shows. BTN: How are occupancy levels and forward bookings for the property? CF: Eagles Nest is open year round thanks to the very mild climate offered by the Bay of Islands. Occupancy levels do vary between the seasons and we typically see the property running close to 100% occupancy through the months of December, January & February. We typically see bookings taken at least six months in advance for these specific months. The off-peak period from May to October is a lot quieter due to the fact that guests from our key markets do not like the idea of travelling from their summer to our winter although our winter offers some of the most spectacular days due to the mild sub-tropical climate. BTN: Do you have any new developments planned for 2012 CF: We are constantly upgrading the property and services offered to guests. This year will see many of the villa outdoor entertaining areas enhanced offering guests the most

luxurious of outdoor entertaining/leisure facilities. There is nothing like overlooking your private infinity-edged lap pool to the spectacular Bay of Islands with a superb glass of New Zealand Sauvignon Blanc whilst your Personal Chef prepares informal pool side gourmet barbecue! BTN: Can you describe some of your social media initiatives? CF: We like to think that we are pro-active in driving our social media web pages with accounts with Twitter, Facebook and YouTube. Our Facebook page is a great forum to communicate short lead time special offers, local events and competitions. We see a great deal of support from previous and prospective guests and the dialogue on the page is fantastic. BTN: In what ways have these benefited the property? CF: Social media has been fantastic for Eagles Nest. Being a small property with only five villas, our marketing and PR spend needs to deliver a ROI. It has provided to be a very cost effective form of media to interact with our web savvy guests. BTN: What are the main challenges you are currently facing and how are you dealing with these? CF: Our main challenges are convincing our core markets that travelling to New Zealand during their summer is a great option. It is an ongoing message that we are delivering through our key agents, international marketing roadshows and trade events.

For more information visit www.eaglesnest.co.nz

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Visit the Worldâ&#x20AC;&#x2122;s Leading Travel News resource for Global Travel Events online at www.breakingtravelnews.com/events

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Interview

Charles de Foucault was recently appointed GM of the One&Only Le Saint Géran

Pride of Mauritius Charles de Foucault, newlyappointed general manager at One&Only Le Saint Géran, tells BTN about his priorities for this stunning 163-suite resort which nestles peacefully in the silver white sands of its own private peninsula on the East Coast of Mauritius.

outset, having perfected their craft of hospitality over the years. The Grande Dame of Mauritius is well settled in the area and will celebrate its 37th year of operation in October 2012 – continuously setting new standards in service for the hotel industry in Mauritius. Guests come to the island to experience the beach and Le Saint Géran offer one of the best natural beach on the island. For our active customers the lagoon offers a picture perfect location for water sports. Tennis, golf it is all here. No shuttle required. BTN: Which travellers do you mainly target?

Breaking Travel News: How are you settling into your new role as GM at One & Only Le Saint Géran? Charles de Foucault: I have been at The One&Only Le Saint Géran (OOLSG) as the new general manager for just over a month now. It is a fantastic resort with a strong heritage and a bright future. The employees are one of a kind, and I am really excited about making a difference in the hotel. BTN: What will be your main priorities for the next 12 months? CF: First thing’s first. Authenticity. The mystic style of Le Saint Géran is the main focus in every decision we take. With its strong history I want to ensure that any change brings value to our loyal customers and new guests alike. We are at equal distance between Europe and Asia so I will focus on exposing our product and services to our Asian travellers. My past three years in Bali will be a plus. We will review our online representation as today’s customer depends on that medium to facilitate their decision and bookings for any destination. BTN: What differentiates the property from others in the region? CF: You should ask the question to our guests who are on their 37th visit. Le Saint Géran family boasts that nearly one fifth of today’s employees have been with the Resort since the

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CF: Leisure travellers and families, but this also the perfect location for executive retreats and small exclusive incentive gatherings. BTN: What new emerging destinations are you looking to tap into? CF: There is a surge in the number of leisure travellers visiting from GCC, India, China and Russia, as these countries open up and airline networks expand. To meet the expectations of these emerging markets, hotels must also increase their offerings to create ‘value added’ travel experiences. OOLSG is well equipped with the very best amenities for leisure travellers with its own private peninsula on the East coast of Mauritius, fringed by over a mile of white sand beaches. Terraced and balconied rooms all face out privately to the Indian Ocean. In addition dining is an experience of the best of the world and the pick of Mauritius. Michelin-star chef Vineet Bhatia brings his award winning modern-Indian cuisine to Rasoi by Vineet. PRIME Contemporary Grill offers an exceptional menu serving revisited classics with a critical focus on purity, quality and freshness. BTN: How are occupancy levels and forward bookings? CF: Occupancy levels for the upcoming months

are looking good, driven by strong demand from leisure travellers and some MICE business. OOLSG is very fortunate to benefit from a great deal of repeat business. OOLSG has performed well in 2011. For 2012 there is some renewed competition with new properties opening on the island and the booking pattern of customers which follows a last-minute trend. BTN: What are the main challenges you are currently facing and how are you dealing with these? CF: There has been a significant shift in leisure travel habits over the past few years. Generally speaking travellers are taking fewer risks with their choices and are much more informed, looking to get the most from their travels. As online communication continues to grow, we have certainly noticed a significant rise in the number of visitors making room reservations directly through our website. In addition to this, world-renowned branded concepts remain a key growth area within the hospitality industry. We are continuing to expand our offerings in this arena offering guests an impressive choice of international dining concepts, including Michelin-starred Chef Vineet Bhatia and world-renowned ESPA. BTN: In what ways (if any) have Kerzner International Resort’s financial difficulties impacted on One & Only operations? CF: We are fully-owned and operated by Kerzner International and this resort hold a special place in the family’s heart. For us it is business as usual and the focus remains the One and Only experiences our customers enjoy on a daily bases in our little piece of heaven on earth.

For more information visit www.oneandonlylesaintgeran.com or go to Hall 9/210.

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Wellness Travel Outside GrandHotel Lienz in Austria

Feel on top of the world at Grandhotel Lienz In our health obsessed world, wellness has become one of the most exciting areas of potential within the tourism sector. Grandhotel Lienz is blazing a trail, offering world-class medical facilities amid a dream setting in the Austrian Dolomites. Breaking Travel News finds out more.

Wellness had always been seen as a niche market, but our growing obsession with looking and feeling healthy has transformed it into one of the fastest growing segments of the tourism industry.

acknowledges our tireless efforts to provide the highest levels of medical service to our within a luxury environment. I am honoured to collect the award on behalf of the entire team at Grandhotel Lienz.”

One of the players leading the boom is the legendary hotelier Professor Heinz Simonitsch. His vision was to create a cutting-edge medical centre within a luxury, all-suite hotel, and so Grandhotel Lienz was born.

The hotel qualified for WTA Grand Final after emerging victorious at WTA Europe Gala Ceremony in September when it was voted ‘Europe’s Leading Wellness Hotel’ 2011.

Guests at the five-star resort can undertake everything from medical check-ups to weightloss programmes, all under the supervision of world-class doctors in a breath-taking mountain setting. Simonitsch’s pioneering work was celebrated at the recent World Travel Awards Grand Final in Doha, Qatar, when he picked up the coveted title of ‘World’s Leading Medical/Wellness Spa’ on behalf of the Grandhotel Lienz team. The state-of-the-art wellness retreat gained the nod against the likes of Miraval Resort & Spa Arizona (USA), Kamalaya Koi Samui (Thailand), The Dolder Grand (Switzerland) and Lefay Resort & Spa Lago di Garda (Italy). A gleaming gem in East Tyrol, Grandhotel Lienz mixes the best of modern and traditional, and sits in a glorious setting, framed by Austria’s tallest mountain, the Grossglockner, and the Lienz Dolomites. Commenting on the victory, Simonitsch said: “It is a tremendous honour to be named ‘World’s Leading Medical/Wellness Spa’. The award

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Graham Cooke, president, WTA, said: “Wellness is one of the most exciting growth areas within travel and tourism, especially as we are living longer and becoming more health conscious. Grandhotel Lienz has been quick to establish itself as the market leader by offering worldclass medical care amid a majestic mountain setting. We therefore congratulate it for winning ‘World’s Leading Medical/Wellness Spa’.” Simonitsch is one of most experienced players in hospitality. He held the top job at Jamaica’s Half Moon for 40 years, which he transformed from a perennial loss-maker into a world-class resort. During his tenure he also played a key role in helping build Jamaica into a year-round destination. The hospitality veteran fell in love with Lienz and the outstanding natural beauty of the surrounding region. The medieval town is also home to two worldclass ski areas, Zettersfeld and Hochstein, and hosts a World Cup race. In summer it serves as the gateway to the Hohe Taurern National Park, an incredible wilderness reserve of glaciers, soaring peaks and rare wildlife. There is also a

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GrandHotel Lienz is a stone’s throw from two world-class ski areas

multitude of sporting opportunities, including golf, horse-riding, para-gliding, mountain-biking and white-water rafting.

A hotel for tomorrow The five-star property, which was built from scratch on the banks of the River Isel, has deployed the very latest in energy-saving technologies, and it is serving as a blueprint of a carbon-zero future. Features include a glacier feed from the River Isel that keeps the rooms cool in summer; hot water is produced through a central plant which serves most of the town and uses wood chips; solar water heaters on the roof heat the indoor and outdoor swimming pool. Further energy is gained through a very efficient heat exchange from the largest underground lake in Austria. Simonitsch explained: “Because of my experience in making Half Moon an environmentally-friendly hotel, I knew how important energy conservation is. The extra costs in the beginning are minimal with eventual savings enormous.”

Relaxing at Grandhotel Lienz

which incorporating the symbiosis of the different medical branches. By complimenting conventional medicine with the latest medical advances, the centre is gaining recognition around the world as vacationers flock here for both basic and extended physical checkups at rates generally far below those in the US. Travellers may also seek diagnosis, recuperation, sports examinations, weight loss programmes, heart check-ups, nutrition programmes, homeopathy and traditional Chinese medicine, all at reasonable rates. Further programmes for stopping smoking, skin care, and anti-aging are available. The hotel is also home to a 1,400m² spa which includes an indoor and outdoor pool, steam bath, saunas, relaxation room and several special treatment rooms.

The carefully-planned interior design of the 72 Junior Suites and four individually-designed Royal Suites create a luxurious oasis of tranquillity. This grandeur is defined in every part of the hotel, and lends a special stately elegance, ambience and flair. All of the suites offer beautiful views of the surrounding mountains. The executive chef Christian Flaschberger and sous-chef Thomas Ebner are both highly decorated, and renowned for producing gourmet specialties. Spacious romantic terraces along the River Isel, a sleek fireside parlour and an elegant lounge offer the perfect atmosphere for every time of day and preference, and the perfect offer for every food lover! The extensive wine cellar houses a unique selection of wines from around the world.

Gourmet living Guests can enjoy the exclusive atmosphere of this five-star hotel with gourmet cuisine, medical wellness of the highest level, as well as a spacious spa oasis.

For more information check out www.grandhotel-lienz.com or head over to Hall 9/212.

The hotel contains 76 suites with landscaped terraces, indoor/outdoor swimming pool, lobby bar with open fireplace and a conference centre with up-to-the-minute communications facilities. The hotel’s restaurant features international and health-oriented menus.

World-class wellness The Medical Wellness Centre at Grandhotel Lienz enables guests to enjoy a maximum of wellbeing and health improvement while enjoying a vacation surrounded by luxury. Under the management of accredited specialist Univ. Prof. Dr. Peter Lechleitner, guests are counselled and cared for so as to exploit their full potential and activate reserves for the improvement of wellbeing through effective exercise, nutrition and relaxation programmes. Grandhotel Lienz offers a new concept in health and wellness centres in hotels – SymbioMed,

breakingtravelnews.com

Professor Heinz Simonitsch, centre, celebrates with World Travel Awards founder Graham Cooke

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WYNDHAM GRAND REGENCY DOHA

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WELCOME TO A WORLD OF LUXURY With the lavish ambience and grandeur vibe, you can experience a Grand service like royalty. Luxury is within your reach at Wyndham Grand Regency Doha. TEL: +974-4434-3333 FAX: +974-4434-3444 www.wyndhamgrandregency.com

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Tour Operator Overwater Pool Villa by night, Kihavah, Maldives

Creative Travel managing director Rohit Kohli, centre, celebrates with World Travel Awards founder Graham Cooke

Creative Travel explores India, Nepal, Bhutan, Sri Lanka and Tibet

Creative Travel showcases best of India to the world For over 30 years Creative Travel has been a beacon of success in the Asian travel market, offering trips across the south-east of the continent. Breaking Travel News investigates why some of the biggest names in global tourism select the company to showcase the best of India.

Established in 1977, Creative Travel has grown to be among India's leading destination management companies covering all of India, Nepal, Bhutan, Sri Lanka and Tibet. This region holds a special place in the hearts of many travellers and the vast experience of Creative Travel in handling clients from all over the world allows the company to create the most memorable programs for holidaymakers. The excellent relationships maintained by the company all across the subcontinent, with hotels and others who make up this labyrinth of a destination, allow Creative to get priority bookings. This success has recently been recognised by the World Travel Awards, which awarded Creative Travel the title of India’s Leading Destination Management Company at its annual Grand Final earlier this year.

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What separates Creative Travel from the field? “In short, excellence in input, discretion in planning and subtlety in delivery are what make us stand out,” explained Creative Travel managing director Rohit Kohli. “These have defined luxury travel at Creative Travel for the past 35 years.

“India is indeed a special place for travellers and our vast experience in handling clients from all over the world allows us to create the most memorable tours for your important guests. “We have the privilege of working with some of the best travel companies from all over the world and each one is a part of our family.

“With national and international award winning services all over the Indian subcontinent, we offer experiences matched by few.

“We do not want to be the largest company in India, just the best and therefore our goal is to work with a few special professionals that share the same desire to show the best that India has to offer.”

“Our attention to detail and creativity in planning is fostered by the independence in our ownership, which we would consider to be one of our biggest strengths.”

At Creative, each guest will never be a just number, with each receiving the legendary levels of personalised service the company is known for.

Creative defines itself against more corporatised competitors, giving it an inherent advantage in quality control, continuity in projects and accountability.

Partners trust Creative, with the company striving to never do anything to compromise that faith.

Backed by a team of over 135 professionals, the Kohlis and Creative Travel have earned a reputation for being among India's most quality conscious travel companies.

That is why prestigious organisations like the World Presidents Organisation (WPO), the Royal Family of Belgium, the presidential office of Indonesia, Lufthansa, Northwest Airlines, the music superstar Yanni and many more have chosen Creative Travel to show them the best of India.

Creative Integrity “We are proud of our history and the future it gives us,” added Rohit Kohli. “What we offer is our reputation for integrity, our creativity and our experience in managing travel to India and her region for over three decades.

“Reputation cannot be bought and we would never do anything to compromise the integrity and standards of our partners,” concluded Rohit Kohli.

For more information head to www.creative.travel or visit Hall 5.2B/217.

breakingtravelnews.com

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2 4 – 2 6 AU G U S T 2 0 1 2 Join us at the World Luxury Lingerie and Swimwear Shows on the Turkish Riviera, at the spectacular and iconic Mardan Palace in Antalya, Turkey. The world’s leading luxury swimwear and lingerie brands team up with some of the world’s most beautiful models, at one of the world’s most breathtaking locations. www.worldluxuryswimwearshow.com antalya@worldluxuryswimwearshow.com

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31 AUG â&#x20AC;&#x201C; 2 SEPT 2012

www.worldluxurylingerieshow.com antalya@worldluxurylingerieshow.com

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Review

Best of Bahamas

Relax amid a world of five-star luxury at the Graycliff Hotel

Graycliff was recognised by the World Travel Awards in 2011

Graycliff Hotel in the Bahamas has carved a niche for itself in the Caribbean, winning plaudits for everything from its luxurious accommodations to its handmade cigars. Breaking Travel News calls in at this most charming of properties. Graycliff Hotel, Restaurant & Cigar Company has been recognised as the Bahamas’ Leading Hotel by the prestigious World Travel Awards for the second year in succession. Taking the 2011 title, the Nassau, Bahamas-based estate fought off competition from across the Caribbean island to emerge victorious. But it is not hard to see why the hotel impressed the global tourism community; over 200,000 of whom voted in the annual poll. Situated next door to Government House, just a few minutes away from white sand beaches, Graycliff offers an enticing world tucked away from the casinos of Nassau. The hotel boasts twenty elegant guest chambers and spacious pool cottage suites, with an ambience designed to ensure each guest feels as if they have retuned home. Upon arrival, holidaymakers are invited to sit and relax in the comfort of the lounge while checking in. All rooms are individually decorated in various styles with names that evoke all the charm and romance of the tropics. To experience the old, there is the Pool Cottage where Winston Churchill used to stay or the Baillou, the original master bedroom in the main house. To experience the new, there is the Mandarino Cottage with its extra large bathroom with whirlpo ol.

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Dining is also a singular pleasure. Graycliff Restaurant is the first five-star restaurant in the Caribbean and offers gourmet dining at its best. It offers a mix of Bahamian specialties and European cuisine, with a menu also offered for private dining in the wine cellar. Slightly less formal, the Churrascaria Humidor is a Brazilian Rodizio barbecue and a meat lovers delight. Graycliff also boasts one of the world’s largest wine cellars - with over 250,000 bottles, from more than 400 vintners in 15 countries.

Home Away From Home Graycliff, the elegant mansion, was built by Captain John Howard Graysmith, a notorious 18th century pirate. In the centuries following, it passed through several hands, ending up as the property of Lord Dudley, the Third Earl of Staffordshire. During its Royal period, Graycliff hosted noble personages such as the Duke and Duchess of Windsor (Britain’s former King Edward VIII), while Lady Grace Dudley added a strong English accent to the décor.

Company was the creation of Enrico Garzaroli, who fell in love with cigars but was unable to find that ‘perfect’ cigar to complement the Graycliff menu. The company started production in January 1997 in Nassau. What then began as a single roller in the restaurant entrance has now expanded to an award-winning boutique Cigar Company with 16 master rollers, each an expert in their various format. Graycliff Cigar Company’s original blend – The Graycliff – was created by the late Master Torcedore Avelino Lara. Once Fidel Castro’s personal roller, Lara is famous for his creations at the El Laguito Factory outside of Havana, where he created blends for Cohiba and Davidoff among others. Since his retirement in 2000, Enrico Garzaroli and Paolo Garzaroli have collaborated on creating all of the new blends manufactured at the award-winning Graycliff Cigar Company.

Cigar Company

The company presently produces four brands of cigars: Graycliff, G2, Bahiba and the newly introduced Cabinet Selection by Graycliff. Visitors to the hotel can witness first hand the torcedores at work and also take a cigar rolling lesson with the expert craftsmen.

Away from the luxurious property, Graycliff also runs a perhaps surprising sideline in cigars. Founded in 1997, the Graycliff Cigar

For more information contact sales@graycliff.com

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Enter a world of unique experiences at World Luxury Expo

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The Ritz-Carlton, Riyadh Kingdom of Saudi Arabia 14 -16 N OV E M B E R 20 1 2

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ATTENDANCE BY INVITATION For all enquiries, please contact: riyadh@world-luxury-expo.com

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Leading International Luxury Fashion Brands on show at the inaugural World Luxury Fashion Week at the new and iconic Jumeirah at Etihad Towers, Abu Dhabi.

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Jumeirah at Etihad Towers Abu Dhabi United Arab Emirates 23-27 OCTOBER 2 012 abudhabi@worldluxuryfashionweek.com www.worldluxuryfashionweek.com

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2 0 TH Y E A R A N N I V E R S A R Y G R A N D TO U R Caribbean & Central America Gala Ceremony MONTEGO BAY, JAMAICA • 15 JANUARY 2013

Europe Gala Ceremony BERLIN, GERMANY • MARCH 2013

Middle East Gala Ceremony DUBAI, UNITED ARAB EMIRATES • MAY 2013

Africa & Indian Ocean Gala Ceremony SHARM EL SHEIKH, EGYPT • MAY 2013

North America Gala Ceremony LAS VEGAS, UNITED STATES OF AMERICA • 8 JUNE 2013

Asia & Australasia Gala Ceremony SHANGHAI, CHINA • 13 JUNE 2013

South America Gala Ceremony RIO DE JANEIRO, BRAZIL • 20 OCTOBER 2013

Grand Final Gala Ceremony LONDON, UNITED KINGDOM • NOVEMBER 2013

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