BTN March 2012 Day 2 by Breaking Travel News

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 1

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 2

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 3

ITB Berlin Special Edition

Thursday 8 March 2012

Rezidor: 35 years at the top for Ritter p32

Emirates Palace: Berberoglu welcomes first guests p 40

www.breakingtravelnews.com

Mantis : The Ultimate Journey p 46

World Travel Awards begins 2012 World Tour The Oberoi, Gurgaon is an oasis of calm amid the bustle of Delhi

Kapil Chopra, Senior Vice President, The Oberoi, Gurgaon, celebrates at the World Travel Awards

World Travel Awards has confirmed which five destinations will host the regional heats on the 2012 Grand Tour as leading brands compete for their place at the Grand Final.

World Travel Awards – known as the ‘Oscars of the travel industry’ - has announced plans to host its Middle East Gala Ceremony at Jebel Ali Golf Resort & Spa in Dubai on April 30th 2012. The evening will mark the opening leg of WTA’s 2012 Grand Tour, a global search for the very best travel and tourism organisations in the world, covering five continents with nominees drawn from 162 countries. WTA’s Middle East Gala Ceremony will be held in Dubai for the fifth year in succession, underscoring how the emirate is driving travel trends not just in the region but throughout the world. Located close to Dubai Marina, Jebel Ali Golf Resort & Spa is home to a breathtaking range of attractions, including an 800-metre palm-lined private beach, championship golf course, horse-riding stables and diving centre. The five-star beach resort is also renowned for its unrivalled range of family facilities, reflected in it winning of the World’s Leading Family Resort title at the recent WTA 2011 Grand Final in Qatar. World Travel Awards founder Graham Cooke believes the selection of hosts is fundamental to the success of the world’s most influential travel awards programme. He said: “I am delighted we will be retuning to Dubai for what promises to be the most exciting and competitive Middle East Gala Ceremony yet. The emirate is a hotbed of fresh ideas being put into practice, as exemplified by our host, Jebel Ali Golf Resort & Spa. The resort has remained the

market leader for families throughout its illustrious 30-year history by continually reinventing itself and staying ahead of the curve.” WTA’s Europe Gala Ceremony 2012 will take place at the brand new Conrad Algarve on October 6th 2012. Set on the dramatic Atlantic coastline in the southernmost region of Portugal, the breathtaking hotel represents the first Conrad Resort in Europe and is located at the alluring Quinta do Lago, the home of world-class golf courses, stunning beaches and next to the stunning Ria Formosa Natural Park. Located just 20 minutes from Faro airport and built to resemble an 18th century palace, the Conrad Algarve boasts a range of luxurious rooms and private residences offering unparalleled quality in modern design, comfort and technology. All accommodations feature beautiful marble bathrooms, private balconies and modern entertainment systems. Private residences also offer spacious living and dining areas and a whirlpool tub. Three other events complete the 2012 Grand Tour itinerary. World Travel Awards will visit Turks & Caicos for its Caribbean & The Americas Gala Ceremony on September 14th, to be followed by the Africa & Indian Ocean event in Nairobi, Kenya on September 27th. Seoul, South Korea, will welcome the Asia & Australasia Gala Ceremony on October 30th.

Winners from the five regional events will then convene for a Grand Final at The Oberoi, Gurgaon, India in December. The WTA organisers chose Delhi as host for the prestigious event due to the Indian capital’s continuing evolution as a world-class business and leisure destination. In particular, Delhi’s luxury hospitality sector is enjoying a golden age, spearheaded by The Oberoi, Gurgaon. This was reflected at the recent WTA 2011 Grand Final in Qatar, when The Oberoi, Gurgaon, emerged victorious in the hotly-contested World’s Leading Luxury Hotel category. Meanwhile India saw off competition from London, New York, Cape Town, Rio de Janeiro and Sydney to win the award for World’s Leading Destination. Kapil Chopra, executive vice president, The Oberoi Group, said: “We are indeed privileged to host the Grand Final Gala Ceremony in December 2012. World Travel Awards celebrates the best in the hospitality and tourism industries. Having just bagged the honour of World’s Leading Luxury Hotel in 2011, we are very excited to welcome the crème de la crème of the travel industry to The Oberoi, Gurgaon, and look forward to offering them a memorable experience.”

For more information head over to www.worldtravelawards.com.

for all the latest travel news: www.breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 4

News

Momentum House Lower Road, Waterloo London SE1 8SJ United Kingdom Tel: +44 (0) 20 7925 0000 www.breakingtravelnews.com

Breaking News

airberlin chief executive Hartmut Mehdorn, left, with Etihad Airways chief James Hogan in Berlin

To subscribe to the free daily newsletter subscribe@breakingtravelnews.com or sign up via the website For editorial feedback Christopher O’Toole – Editor Anna Gouldman – Features Editor editor@breakingtravelnews.com For advertising advertising@breakingtravelnews.com Chairman, CEO Graham Cooke Executive Vice President Manon Han Senior Vice President David Falcon Group Vice President Kevin Taylor Global Directors Sion Rapson Chris Frost Khalil El-Mouelhy Tony Prince Max Miller Editor Christopher O’Toole Marketing & Publishing Manager Stuart Gordon Online Marketing Manager Chris Whitfield Head of Development Kelly Footit Online Media Publishing Ben Roberts Project Manager Sid Thaker Head of Photography Mark Hakansson Video Producer Gareth Morris Design Nomad Graphique Follow us in a reader RSS Feeds www.breakingtravelnews.com/feeds/ Follow us on Twitter twitter.com/btn_news BTN on your mobile breakingtravelnews.mobi BTN YouTube channel www.youtube.com/breakingtravelnews

With so much happening in the global tourism sector, it can be difficult to keep abreast of all the latest developments. Here Breaking Travel News keeps you up to date with some of the biggest stories in the industry. Etihad takes stake in airberlin Etihad Airways has continued its global expansion, taking its stake in European carrier airberlin to 29.21 per cent and becoming the largest single shareholder in the airline. The strategic move, announced in Berlin by Etihad Airways chief executive James Hogan and airberlin chief Hartmut Mehdorn, connects the airlines’ extensive networks and frequent flyer programs to offer travellers 239 destinations across 77 countries. Hartmut Mehdorn said: “The strategic partnership with Etihad Airways opens up enormous opportunities for the future of our company. This applies especially to future market development and the realisation of synergies.” One of the key components of the new partnership is the launch of airberlin services to Abu Dhabi, which will become a new gateway to Asia and Australia for the carrier. “The agreement with Etihad Airways will also dramatically improve the global connectivity of our customers in Germany, Switzerland, Austria, and throughout the GCC and Middle East,” added Mehdorn. James Hogan said the deal was one of the most important in Etihad Airways’ history. “This new partnership expands our network reach, gives us access to 33 million new passengers, and provides us with a real opportunity for global growth,” he enthused. “Through airberlin, we gain immediate access to a broad and complementary European market, with outstanding connectivity options for customers of both airlines.” Etihad Airways and the airberlin group carry a combined total of more than 40 million passengers a year, operate 233 aircraft, and employ 18,000 people.

Together, the companies generate more than US$9 billion in revenues. Etihad Airways – considered the World’s Leading Airline by the World Travel Awards also recently signed a memorandum of understanding with the government of the Seychelles wherein the carrier will invest $20 million in exchange for a 40 per cent stake in Air Seychelles.

Carlson Rezidor Hotel Group goes global Global hospitality giant Carlson and Rezidor Hotel Group, one of the fastest growing hotel companies in the world, have established The Carlson Rezidor Hotel Group. While the legal status and ownership structure of Carlson and Rezidor remain the same, the new group will pursue the global alignment and management of its brands, the ambitious development of its revenue generation engines, global purchasing opportunities, and people development, on a global basis. Commercial activities will be conducted under the Carlson Rezidor Hotel Group name, irrespective of geographies. “Carlson and Rezidor have a long common history and have grown together over the past 17 years,” said Carlson president Hubert Joly. “Going to market as one is a next and natural step. We are leveraging the strengths of two great companies to create value for all our stakeholders.” The group is now one of the world’s largest hotel operators, with a portfolio of more than 1,300 hotels, a global footprint covering 80 countries, and a powerful set of global brands - including Radisson Blu; Radisson; Country Inns & Suites By Carlson, Park Inn by Radisson; Hotel Missoni; and Park Plaza.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 5

Korean Air A380

Kurt Ritter, left, and Hubert Joly, of Carlson Rezidor Hotel Group

Four Seasons runs some of the finest hotels in the world, including Anahita Mauritius Fairmont has linked with Qatar Airways

“The goal of this development is to generate more attractive financial returns for the owners and greater value for all shareholders, to be perceived by business partners around the world as one global hotel company, to offer more compelling and consistent value propositions to the guests, and to offer global career and development opportunities to the staff,” added Rezidor chief Kurt Ritter.

Korean Air aims for luxury with A380 launch Since last ITB Berlin Korean Air has taken delivery of the magnificent A380 aircraft, boldly becoming the first carrier globally to devote an entire deck to ‘Prestige’ business class. With just 407 seats in total, the lowest configuration of any A380 operator so far, the A380 model demonstrates the airline’s commitment to creating a truly spacious environment for its passengers. Korean Air’s pioneering approach with the A380 model was internationally recognised at the World Travel Awards Grand Final Ceremony 2011, when the airline received the accolade of being named the ‘World’s Most Innovative Airline’ at the Doha ceremony in January. Korean Air also debuted its unique and stylish on-board Celestial Bar in addition to its Duty Free Showcase which was fitted into all A380 interiors to provide passengers with the ultimate on-board experience. The carrier has confirmed that commencing April 29th 2012, the airline will add to its daily service between London’s Heathrow Airport and Seoul, South Korea with flights from London Gatwick, three times a week. As well as boosting the service to Korea, the Gatwick flight timings will also allow the UK traveller to connect onwards to Chinese, Japanese and South East Asian destinations. Korean Air’s Gatwick route also opens up many dual destinations

breakingtravelnews.com

opportunities for the leisure traveler, including Bali, Australia and New Zealand. New for this year, Korean Air plans to expand its A380 service by introducing the aircraft on to its Frankfurt Route this spring. Korean Air has recently introduced new routes to a number of worldwide destinations including Da Nang, Vietnam; Urumqi, China; and Nairobi. Chinese destinations increased to 21 cities while Japanese destinations increased to 15 cities and the airline has forecasted tremendous growth in passenger traffic for 2012.

Fairmont inks major deal with Qatar Airways Fairmont Hotels & Resorts has formed a new marketing alliance with Qatar Airways which will enable guests on qualifying stays to earn 500 Qmiles in Qatar Airways’ Privilege Club programme. Members of the luxury hotel chain’s guest recognition programme, Fairmont President's Club, will also have the option of earning additional frequent flyer Qmiles. Personalised travel profiles afford members customised stay experiences while in-hotel benefits include features such as complimentary high-speed and wireless internet, Fairmont Fit running gear and athletic apparel, a members-only reservations line, expedited check-in and check-out, and access to exclusive vacation offerings. Qatar Airways currently services a number of worldwide destinations that Fairmont calls home including Fairmont Dubai; Fairmont Bab Al Bahr, Abu Dhabi; Fairmont Nile City, Cairo; Fairmont Peace Hotel, Shanghai; Fairmont Singapore; Fairmont The Queen Elizabeth, Montreal; Fairmont Washington, D.C.; and The Plaza, A Fairmont Managed Hotel in New York.

that includes other top carriers such as American Airlines, United Airlines, Air Canada, Lufthansa, Etihad Airways, Emirates, Cathay Pacific, Air China, Singapore Airlines, and Alaska Airlines.

Four Seasons unveils new website Four Seasons Hotels & Resorts is launching its new highly experiential global website which combines rich content with an impactful design that integrates social media. Multilingual features and rich video content are being added to the site in coming months. According to the hotel group, www.fourseasons.com was designed to deliver an immersive and effortless experience tailored to every user. The brand's signature service, locations and experiences are showcased through photo-rich, informative property and destination pages. "Four Seasons has always provided an unparalleled hotel experience, and this level of service and engagement extends into our online presence," explained Susan Helstab, executive vice president, marketing, Four Seasons. “The new website anchors our already strong digital presence online, in social media and with the various communities we facilitate.” Four Seasons has previously tapped into social media with the Four Seasons magazine online, the introduction of blogs such as Have Family Will Travel, and a strong presence on social networking sites to suit the ways guests and travel partners communicate.

Qatar Airways becomes the latest addition to Fairmont’s collection of airline partners, a group

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 6

THE NEW STANDARD OF

EXOTIC LUXURY what New York

ONLY 50 MINUTES FROM MIAMI AND 3 HOURS FROM NEW YORK TO GEORGETOWN, GREAT EXUMA, BAHAMAS

THE BAHAMAS

& UNMATCHED BEAUTY

THE GEM OF THE BAHAMAS

Award-winning Sandals® Emerald Bay brings unprecedented levels of luxury to the easy-going rhythms of The Bahamian Out Islands. This is a privileged enclave of romantic tropical elegance, where service is elevated to an art form and where championship golf†, a pampering Red Lane® Spa and oceanfront accommodations harmonize with sea, sun and serenity.

Miami

Sandals Emerald Bay G R E AT E X U M A , B A H A M A S

where SO EASY TO REACH

Sandals Emerald Bay is nestled along the sun-kissed shores of its own private peninsula on Great Exuma, idyllically isolated and surrounded by some of the bluest, most spectacular waters in The Out Islands of the Bahamas.

why

MORE QUALITY INCLUSIONS THAN ANY OTHER RESORTS ON THE PLANET • Oceanfront accommodations • Unlimited land and water sports, including scuba diving • Gourmet dining at seven restaurants serving exclusive Beringer® Wines • Premium brand liquors • Butler service • And MORE

WORLD-CLASS LUXURY

At Sandals Emerald Bay, luxury surrounds you with the most sophisticated refinements in the Bahamas. Emerald fairways rise above turquoise seas at the resort’s 18hole, par-72 tournament course designed by legendary pro Greg Norman. A grand pool features a cascading waterfall, misting columns, swim-up bar and a central firepit, while a mile-long alabaster beach offers relaxation and romance.

Emerald Bay GREAT EXUMA, BAHAMAS A Caribbean Family-Owned Company

1-800-SANDALS sandals.com †Greens fees not included. Spa services additional. For non-certified divers, resort dive course and night dives available at an additional cost. Butler service available in top-tier suites. Sandals® is a registered trademark and is represented worldwide by Unique Vacations, Inc.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 7

Interview

Dr Wykeham McNeill sworn in as new Jamaican tourism minister Jamaica’s newly appointed minister of tourism and entertainment has his work cut out for him this year, as Jamaica gears up for its 50th anniversary of independence. Here Breaking Travel News sits down with Dr Wykeham McNeill to find out what the future holds. The Caribbean island of Jamaica will officially mark 50 years of independence on August 6th, 2012, when Jamaicans around the world will raise their flag in the midst of major celebrations.

expansion of the ministry to include entertainment will impact on the ground?

During the same week, the London Olympics 2012 will host the highly anticipated athletics event in which triple Olympic champion Usain Bolt will be a star attraction.

WM: Well it’s an expanded ministry – more work – but we’re very excited about it. It’s not the first time the ministry has been twinned with entertainment. In the early 2000s, entertainment was part of the ministry, so it is an assignment that has come back and we’re really excited about it.

This follows a successful 12 months for Jamaica with the island named World’s Leading Honeymoon Destination, Caribbean’s Leading Destination, Caribbean’s Leading Sports Tourism Destination and Caribbean’s Leading Tourist Board by the World Travel Awards in 2011.

What we’re really looking at is that Jamaica is well known for its music and the whole entertainment industry. The ministry is responsible for implementing the framework to ensure the development of this and it is a good thing because of the synergies between tourism and entertainment.

BTN caught up with Dr Wykeham McNeill to find out exactly what he has planned for Jamaica during this milestone year.

BTN: Jamaica has been robust under the leadership of former tourism minister Edmund Bartlett during difficult times. Will there be changes under your leadership in the next 12 months?

Breaking Travel News: Following your recent appointment as minister of tourism and entertainment, how have you found it? Wykeham McNeill: Quite busy. I was sworn in six weeks ago and it’s been a busy time. I’ve spent a lot of time getting acclimatised, although this is not the first time I’ve been in the ministry as I served in the Ministry for 2002 – 2007 and now I’m back

Dr Wykeham McNeill

WM: We are also looking across all traditional markets – USA, Canada, the UK and Europe but we are also looking into other markets such as Latin America and some of the other emerging markets. You have to look at them as well as the airlift and the marketing behind the gateways and some of the other impediments that exist such as visa restrictions. We are trying to clear all the paths to ensure that we can really get into these markets. BTN: We have the Olympics coming up in the UK, with Bolt being a star attraction, is this something you are looking forward to?

WM: There will be changes – we are looking at the advertising – we have a good campaign at the moment and the tourist board are doing good work, but some work needs to take place with the infrastructure so we are also looking at that.

WM: Absolutely. All moons come together. As you know it is our 50th anniversary of independence so we are looking at what can be done this year because Jamaica will be on the front page so we are looking at how we can showcase Jamaica in the best and most positive way possible.

BTN: Are you looking at new and emerging markets?

For more information go to www.visitjamaica.com or visit Hall 3.1/208.

BTN: Could you tell us how the recent

Jamaica Inn opens new cottage

The new Cottage 7 at Jamaica Inn

Jamaica Inn’s Cottage 7 has recently opened its door, adding a new and exclusive dimension to this popular Caribbean retreat. The 2,018 square foot suite sits on two levels, shielded by 20 foot glass doors with a terrace and private infinity edge pool. The bedroom includes a Jamaican Mahogany Wood Four Poster Bed with a Guango Tree Headboard and luxurious rugs covering the teak floor. The bathroom boasts a free standing oval tub, two vanities, walk in closet, and shower with iridescent glass tiles and a pebble floor outdoor shower. Downstairs guests can enjoy a bar equipped with an art sink by Jamaican potter, David Pinto. There is also a powder room whose vanity is fabricated from a chunk of local Guango wood. Jamaica Inn was named Caribbean’s Leading All-Suite Hotel by the World Travel Awards in 2011. For more information go to www.jamaicainn.com or visit Hall 3.1/208.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 8

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:45 Page 9

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 10

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 11

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 12

Destination Spotlight Jebel Ali will host the World Travel Awards Middle East Ceremony in April 2012

Dubai leads tourism surge in UAE Dubai has been considered among the premium tourist destinations in the Middle East for over a decade. Now, with new airlift, hotels and attractions on offer, the emirate is cementing its place among the leading tourism markets around the world.

Officials at the Dubai Department of Tourism & Commerce Marketing (DTCM) have announced figures outlining the local tourism industry’s impressive performance in the first three quarters of 2011, thereby consolidating the position of Dubai on the world tourism map. Khalid a bin Sulayem, DTCM director general, said: “The stellar performance of Dubai’s tourism industry is a testimony to the aggressive promotional and marketing drive the department has been pursuing to enhance the number of tourists to the destination by tapping established and emerging markets across the world. The impressive gains made during the January-September period last year reflect the inspiring public-private sector partnership to tap the tourism potential of Dubai.” Dubai hotels played host to a total of 6.64 million guests in the first three quarters of 2011, up by 11 per cent compared with the corresponding period in 2010. Guest nights rose by 26 per cent over the period to reach

23.9 million, while the average length of stay increased by 14 per cent. Revenue at hotels in the emirate also increased by 19 per cent to AED10.96 billion. The number of hotel establishments increased by one per cent to 573. With new airlift coming on stream, hotels opening and new events being added to the already impressive events calendar, it is little wonder Dubai has bounced back this year.

Hotel Boom Despite some shaky moments in the last two years, hoteliers in Dubai have been rediscovering their optimism of late. Some 13,200 new rooms are presently under construction in the emirate, with suppliers confident demand will be sufficient to make new properties viable. The emirate is developing a reputation as something of a safe haven in a region rocked by insecurity, with Al Habtoor Group unveiling the $1.33

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 13

Costa Favalosa at the Dubai Cruise Terminal

billion mega project - Habtoor Palace - earlier this year. Opening in 2015 and comprising three luxury hotels with a total of 1,612 rooms, the development will add to a number of new hotels opening along the Sheikh Zayed Road. In the same area, the JW Marriott Marquis will become the tallest hotel in the emirate when it opens later this year, with the first of the 1,614 rooms scheduled to receive guests in the fourth quarter. “The hotel will fill a long identified gap in the market where groups, meetings and conventions of up to 1,000 people can meet, sleep and dine under one roof, in one location," explained Rupprecht Queitsch, general manager of the hotel. “There are businesses of this size choosing various cities around the world in which to meet, but until now, Dubai has not had a single location of this size to accommodate this type of group. In simple terms, we will establish Dubai on the global conference market landscape.”

Emirates Drives Dubai’s Success One of the key drivers in the success of Dubai as a tourism destination has been the development of airline Emirates – recognised as offering the Middle East’s Leading Airline Business Class by the World Travel Awards – which has allowed guests from around the world ease of access. Among the many recent developments at the carrier was confirmation of an improved service to Amsterdam, with an Airbus A380 to fly the route from August 1st this year. “To upgrade an A380 in a relatively short

breakingtravelnews.com

space of time demonstrates the strong demand from travellers to fly with Emirates and experience our superior products and services,” said Salem Obaidalla, Emirates ’ senior vice president, commercial operations, Europe & Russian Federation.

Cruising in Dubai In late 2011, the Dubai Department of Tourism (DTCM) organised a celebration in honour of the maiden calls of the Costa Favalosa and Aida Blu cruise ships at the Dubai Cruise Terminal. Both vessels are presently offering week-long itineraries in the region with Dubai as the home port. The ceremony, at the largest and bestequipped cruise tourism facility in the Middle East, was a milestone in the development of the sector in Dubai. Hamad bin Mejren, executive director for business tourism at DTCM, said: “It has been over a decade since DTCM began to promote cruise tourism to Dubai. Our continued efforts in conjunction with our 18 overseas representative offices and the opening of the first state-of-the-art cruise terminal in Dubai in 2001 began to draw the attention of the cruise lines around the world when we received 17 ship calls and 6,900 passengers in the first year. “In collaboration with its partners, DP World, we will build additional cruise terminal facilities to cater to the anticipated growth of the business. We forecast 150 ship calls a year, with a passenger turnaround of more than 600,000 passengers by 2015,” he added.

In May 2011, Dubai Cruise Terminal was voted Middle East’s Leading Cruise Port for the fourth consecutive year at the World Travel Awards. Dubai is set to host the World Travel Awards later this year, with the industry leading event headed for Jebel Ali Golf Resort & Spa in April. The event will mark the fifth year in succession WTA has hosted its Middle East Gala Ceremony in the emirate, underlining its sustained significance to the regional tourism sector. World Travel Awards founder Graham Cooke explained the selection of hosts is fundamental to the success of the world’s most influential travel awards programme. He said: “I am delighted that we will be retuning to Dubai for what promises to be the most exciting and competitive Middle East Gala Ceremony yet. The emirate is a hotbed of fresh ideas being put into practice, as exemplified by our host, Jebel Ali Golf Resort & Spa. The resort has remained the market leader for families throughout its illustrious 30-year history by continually reinventing itself and staying ahead of the curve.” The event will take place on April 30th, 2012, with over 400 industry leaders from across the region expected in town.

For more information head over to www.dubaitourism.ae or visit Hall 22.A/103.

Caviar bar Al Majlis at Emirates Palace

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 14

News

Royal Jet boosts Medevac services

Medical facilities on board with Royal Jet

Known principally for providing unparalleled luxury private jet charter services in the Middle East, Royal Jet has expanded into Medevac services in recent years. As demand continues to increase, Breaking Travel News takes a closer look. Royal Jet has enhanced its capability to meet the steady growth in demand for Medevac services. Following a significant increase in missions in 2011, the company has taken substantial steps to boost its capacity in the field. “Being one of only a few Medevac-operators worldwide that cover the full range of cabin sizes, Royal Jet has clearly established its leadership role in the air ambulance market,” said Royal Jet president Shane O’Hare. “More importantly, the fact Royal Jet owns its own fleet of aircraft, which can be easily and readily converted into air ambulances based on requirement, as well as being manned and operated by our very own team of highly trained medical professionals, means we provide the market with a high level of confidence about our reliability and dependability to undertake such tasks.” All of Royal Jet’s Air Ambulances are equipped with the most advanced onboard medical equipment, including an Intensive Care Unit (ICU), ventilators, and even incubators for neonatal requirements. Manned and operated by specially-trained and experienced in-house medical teams (consisting of a doctor and a paramedic), Royal Jet’s Medevac missions provide bed-to-bed service. “Having performed over 1,310 missions, Royal Jet continues to be the most successful

Medevac operator with strong year-on-year growth and with the largest number of patient transfers,” added O’Hare.

Global Cover While most of Royal Jet’s Medevac missions begin or end in the UAE, it has also carried out a number of operations from or to many cities across the Middle East, Europe, Africa and America. Additionally, Royal Jet has likewise conducted a significant number of Medevac missions from high risk areas such as Iraq and Afghanistan. The increasing demand from people who prefer to travel overseas for specialised medical procedures are among those Royal Jet caters to, as the company offers patients the flexibility of selecting whatever timings and service suit tothem. Since inception, Royal Jet’s Medevac service has been created with an objective of transporting patients with any type of condition, including those who may be critically ill and require the utmost medical support and attention. Its industry-leading Medevac service is founded on the recognition of the complex process of organising each mission, with a view that all Medevac missions are a new challenge and not simply the provision of an aircraft for a patient’s travel needs.

In other news, Royal Jet has raised the bar of service excellence in the private jet charter industry, winning an unprecedented fifth consecutive World’s Leading Private Jet Charter title at the prestigious World Travel Awards Grand Final. At a glittering ceremony at the Katara Cultural Village in Doha, Qatar, Royal Jet chief Shane O’Hare accepted the record-breaking award. He enthused: “To receive such an award for the fifth time in a row is indeed a rare achievement. The perseverance and commitment of Royal Jet and its extremely dedicated team of professionals, guided by the wisdom and full support of the members of our board of directors led by Sheikh Hamdan Bin Mubarak Al Nahyan, have enabled us to deliver nothing but the best and most luxurious global private jet charter service to be able to accomplish this feat.” Royal Jet’s full commitment to delivering only the best-in-class service has its wide-range of product offering all serving to complement its core business of providing unparalleled luxury private jet charter. This business model has made the Royal Jet brand a cut above the rest and always a step ahead within the industry. For more information head over to www.royaljetgroup.com

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 15

Your guide to ITB Berlin

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 16

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 17

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 18

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:46 Page 19

News Avis now operates in over 150 countries

Avis Europe comes home Late in 2011 Avis Europe was reunited with Avis Budget Group to create a company with annual revenues of approximately $7 billion and owned or licensed operations in more than 150 countries. Breaking Travel News finds out more.

It has been all change for Avis Europe since ITB Berlin last year, with shareholders in the company voting to approve a takeover by Avis Budget Group. The move reunited the two companies for the first time in over 20 years and created an international powerhouse in the car rental sector. The terms of the deal saw Avis Europe shareholders receive 315 pence per share, valuing the company at approximately £636 million. World Travel Awards noted the success of the acquisition at its 2011 Grand Final in Doha, bestowing the prestigious title of Europe’s Leading Business Car Hire Company on Avis Europe. The merger created a company with annual revenues of approximately $7 billion and owned or licensed operations in more than 150 countries. Announcing the deal Ronald Nelson, chairman and chief executive officer of Avis

Budget, said: “This transaction represents an outstanding opportunity for Avis Budget, and the acquisition of a business that we have long sought to own. The transaction re-unites the global operation of the Avis and Budget brands under one corporate umbrella, and is both financially and strategically compelling. “We expect the combination of our two companies will allow us to more effectively serve vehicle-rental customers worldwide, and to achieve synergies of more than $30 million per year.” Commenting on the deal, Pascal Bazin, chief executive officer of Avis Europe, said: “Over the last three years, we are proud to have delivered a successful transformation and turnaround of our business, together with successful geographic development in fast growing territories and development of new mobility of fers. “This deal enabled us to provide both a compelling substantial immediate cash return to shareholders and an exciting opportunity for Avis Europe’s customers, employees, partners and licensees to benefit from the many advantages that will come from being part of a combined Avis Europe and Avis Budget Group with our two strong global brands, increased scale and improved access to capital.”

Etihad Airways Deal Since the closure of the deal last year, Avis Europe has gone from strength-to-strength. In December 2011 Etihad Airways confirmed a partnership with the car rental giant, enabling members of its loyalty programme to earn Etihad Guest Miles when they rent cars from Avis. Etihad Guest members also now enjoy discounts at any of the international car hire company’s more than 5,100 outlets. Peter Baumgartner, Etihad Airways’ chief commercial officer, said: “Avis is a brand name that is recognised around the world as a quality provider of rental cars. At Etihad Airways, we are always looking for partnerships that create value and benefits for our loyal customers. This partnership with Avis gives Etihad Guest programme members the opportunity to extend their benefits from the air onto the ground when they plan their travel.” ChristopheDuboscq, Avis EMEA regional director for the Mediterranean, Middle-East and Ireland, added: “Partnering with Etihad Airways is great news for Avis as we continue our work to improve the overall mobility experience of our travellers. Linking up with a leading airline will enable us to deliver a more responsive and cost-effective service, combining efficiency in a way that is specifically tailored to meet each customer’s individual needs.”

To find out more head over to www.avis-europe.com or visit stand Hall 9/101.

Avis Regional Director Christophe Duboscq, centre, celebrates with World Travel Awards founder Graham Cooke

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:47 Page 20

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:47 Page 21

“T H E O S C A R S O F T H E T R AV E L I N D U ST RY” WA L L S T R E E T J O U R N A L

G R A N D TO U R 2012 Dubai • Korea • Kenya • Turks & Caicos • Portugal • India

Global Reach • Global Recognition • Global Rewards

awards@worldtravelawards.com

worldtravelawards.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:47 Page 22

News

Lobby at the Ritz Carlton Riyadh

Ritz Carlton makes first foray into Saudi Arabia Etihad has remained true to its Abu Dhabi roots

Ritz-Carlton’s solid commitment to the Middle East is already paying off, with confirmation the new Riyadh property will ghost the World Luxury Expo later this year.

The palatial Ritz-Carlton, Riyadh, with 493 rooms and suites, was awarded the “World’s Leading Palace Hotel” title by the World Travel Awards in January, as hundreds of thousands of travel professionals in 162 countries voted for the property, solidifying its position as a leading property with outstanding service. “It is a remarkable achievement to receive such a valuable award,” says Jean-Francois Laurent, General Manager of The Ritz-Carlton, Riyadh. “I present this award to our ladies & gentlemen who have shown exemplary efforts and dedication during the crucial time of opening our hotel”. The stunning property located in the heart of the Arabian Peninsula next to the Diplomatic Quarter and adjacent to the King Abdul Aziz Convention Centre, recently introduced the Club Lounge for business and leisure travellers to continue delivering its promise of privacy, comfort & convenience. The Club Lounge, which is accessible to clubroom guests, overlooks an indoor swimming pool on the mezzanine level. This spacious retreat offers guests a selection of food and beverages throughout the day, in addition to a well-stocked book corner, with newspapers as well as international and local magazines.

The Ritz-Carlton, Riyadh’s culinary team keep the lounge stocked throughout the day, with treats ranging from the American breakfast, midday snacks, Hors d’oeuvres and cocktails as well as lavish cookies and cordials which are available until midnight. On opening the property back in October, Herve Humler, president and chief operations officer of The Ritz-Carlton Hotel Company described the significance of the majestic hotel for the Ritz-Carlton Group. “We are extremely proud that The RitzCarlton, Riyadh represents our first hotel in the Kingdom. We have been aggressively seeking the right first location in Saudi Arabia for a number of years, and believe there could be no better place for a Ritz-Carlton than in this” “Having such an impressive presence in Riyadh is part of our on-going strategy to develop world class hotels in cities where the demand for luxury lodging is high. We believe our service is as exceptional as the surroundings, and the hotel will be the first choice for the local community, as well as visitors.”

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:47 Page 23

Royal Suite guestroom at the Ritz Carlton Riyadh

Pool at the Ritz Carlton Riyadh

The sense of arrival through 213,500 square meters of exquisitely landscaped gardens befits the grandeur of the palace, designed by Al Rasheed Engineering Company and constructed by Oger International. Originally envisioned as a royal guest palace for visiting dignitaries and heads of state, the hotel’s stately architecture is modelled on traditional palaces and elegant Arabian residences, with ochre facades blending gracefully with the verdant landscape of the gardens. Native palms, 600-year old olive trees from Lebanon, and water fountains abound on the property, providing an oasis of serenity amidst the city centre. All guestrooms and suites are elegantly styled using the vibrant colours and ethnic textures of the region, with subtle touches reflecting the Kingdom’s Arabic heritage. Highlights include 49 exquisitely appointed two-bedroom Royal Suites, each generously measuring more than 425 square meters and 50 onebedroom, opulent Executive Suites at 95 square meters. All guest rooms are equipped with the latest technology, including wireless and wired internet access, flat screen televisions and DVD players.

breakingtravelnews.com

Graham Cooke, WTA president & founder presents World's Leading Palace Hotel award to Jean-Francois Laurent and Mikel Ibrahim of the Ritz-Carlton Riyadh

The property will accommodate major international summits and social gala events this year, offe ring more than 5,800 square meters of conference space combined, including two colossal ballrooms in a separate wing that are both identical in size. They are complemented by two vast auditorium-styled theatres with stepped floors and built-in stages and a generous variety of smaller meeting rooms. Completing the conference area is Aubergine restaurant. Guests are offered a selection of gourmet dining venues, including Al Orjouan, the signature all-day dining buffet restaurant featuring Lebanese favourites; and Turquoise, the cigar lounge that will be home to one of the widest selection of Cuban cigars in Saudi Arabia. Presenting an alfresco option is Chorisia Lounge for leisurely breakfast, lunch or the signature afternoon tea, while Strike offers a fun and stimulating atmosphere for mocktails and smoothies within the 1,000 square metre indoor six-lane bowling alley. Flanking the indoor swimming pool on the ground level, which features garden views from the floor-to-ceiling windows is Hong, an inspiring contemporary Chinese restaurant,

and the Azzurro Italian restaurant that serves authentic cuisine from the old country. Recreational facilities include a full-service men’s health club complete with three treatment rooms. For medical emergencies, the hotel features a fully-equipped Intensive Care Unit (ICU) with separate rooms for patients.

World Luxury Expo The property is an ideal setting for major international summits and events. It was recently revealed that the World Luxury Expo will be hosted at the Ritz Carlton Riyadh, showcasing the world’s leading luxury brands to an ultra-affluent and highly discerning target audience. With a combined total exhibition space of over 5,800 square meters, World Luxury Expo will bring together the ultra-luxurious brands of the world from November 15th – 17th, to showcase to the Saudi elite. Luxury categories include luxury automobiles, luxury travel, luxury fashion accessories and musical instruments. For more information visit www.ritzcarlton.com or Palace Caviar bar Al Majlis at Emirates http://worldluxuryexpo-riyadh.com.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:47 Page 24

News New Hilton at New York JFK

Tarek Aouini, Director of Rooms Dusit Thani Dubai

Breaking News Breaking Travel News brings you up to date with the latest hotel industry news stories from around the world.

HG unveils new wellness hotel brand

Hilton opens new hotel at JFK Airport

New appointment for Dusit Thani Dubai

InterContinental Hotels has launched its eighth hotel brand in the US, which targets healthy travellers looking to travel at mainstream prices. The group plans to invest $150 million into the new EVEN hotel brand over the next 3 years with the first property set to open early next year.

The JFK Airport Hotel has been rebranded and reopened as the Hilton New York JFK Airport, marking the return of Hilton Worldwide's flagship brand to the metropolitan airport and the brand's sixth property in the New York metropolitan area.

Tarek Aouini has been appointed Director of Rooms at the Dusit Thani Dubai following a recent shake up to the property. Prior to joining Dusit Thani Dubai, Aouini worked and preopened hotels and resorts in Libya, the Maldives and Dubai, before being part of a pre-opening team in the Maldives.

Unique features which seek to enable ‘travel life balance’ include; guest rooms designed for inroom workouts with multi-functional room amenities such as a coat rack that doubles as a pull up bar; nutritionally designed menus with a particular focus on natural, fresh, fit and energising meals which are available anytime; and special in-room relaxation features such as hypoallergenic linens and LED dimmers. Rooted in four key areas, the EVEN Hotels will deliver on: exercise, eat, work and rest, enabling guests to gain more from travel and feel good about their experiences. “We have a track record of delivering on hotel industry firsts, and we’re doing it again by staking our claim on the wellness space within the mainstream lifestyle category,” said Richard Solomons, chief executive officer, IHG. “We are so confident in the EVEN brand that we are committing a capital investment of up to $150 million over the next 3 years in order to deliver growth and profitability for EVEN Hotels.” The project is the result of extensive customer research which indicates guests are frustrated by the number of hotels that do not meet their lifestyle and wellness needs. IHG, which expects to sign contracts for 100 EVEN Hotels within the next five years, plans to announce the first EVEN location in Q2 2012 and expects the first hotel to open in the first part of 2013.

"With our rich history of pioneering the airport hotel concept in 1959 in San Francisco, we are delighted to welcome this newly renovated, modern airport hotel near New York City to our global portfolio," said Dave Horton, global head, Hilton Hotels & Resorts. "This property is a great option for both business and leisure travellers seeking proximity to JFK Airport." The 356-room Hilton New York JFK Airport has undergone an extensive renovation, and now features elegantly appointed accommodations along with contemporary signature dining, flexible meeting space and a spacious lobby with expanded seating where guests can work or relax

“I want to make sure that Dusit Thani Dubia, as a Thai company in Dubai and the Middle East, is more competitive with other international companies,” Mr Aouini noted, adding, “I am amazed with the Thai touch and the Thai hospitality. When I got the opportunity to be part of it, I didn’t want to miss it.” James Wilson, General Manager at Dusit Thani Dubai, added: “The hotel is undergoing several key changes at the moment and Mr Aouini’s passion for our Thai culture and heritage and his experience will further harness the development of Dusit Thani Dubai and its positioning within the market.”

Additional features include a heated indoor pool and Hilton Fitness by Precor workout facility as well as a coffee bistro in the lobby. Restaurant 144 offers modern American cuisine for breakfast, lunch and dinner, complete with a private dining room that extends an intimate, elegant setting for small groups. With five meeting rooms including a ballroom measuring 3,784 square feet, Hilton New York JFK Airport also caters to business guests with an executive lounge and flight status board in the lobby. The hotel also provides a complimentary airport shuttle 24 hours a day. Bedroom in IHG's new EVEN Hotel

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:47 Page 25

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 26

Feature

World of possibilities at Mardan Palace

Cumhur Ozen and Rufat Garibov from Mardan Palace celebrate with Graham Cooke, founder and chairman of WTA

Built by Azerbaijan billionaire Telman Ismailov as an opulent palace for elite travellers, Mardan Palace has redefined the possibilities of luxury in Antalya.

The $1.4bn luxury resort Mardan Palace Antalya has gone from strength to strength since opening its doors three years ago. Hailing a return to the opulent, golden age of the Ottoman Empire, the property is the vision of Telman Ismailov, chairman of Russia’s biggest property developers AST, who fell in love with the region. Surrounded by the dramatic Taurus Mountain range, the 546 room-property, which includes two Royal Suites with private pools, was designed with Turkish heritage in mind. Each guestroom at this family friendly property is tastefully decorated and comes with all the mod coms you would expect from a high end hotel, not to mention an optional 24 hour butler service. The architecture reflects distinctive landmarks of Istanbul - including ‘The Dolmabahce Palace’ and the ‘Da Vinci Bridge’. Some of the innovative and quirky features at the glittering property include gondolas that sail guests around an enormous swimming pool (the largest in Europe), an underwater fish

restaurant with aquariums for walls and a dramatic amphitheatre which seats up to 900 guests and attracts performances from international stars such as the Enbe Band as well as spectacular laser shows. Internationally acclaimed chefs have created over ten restaurants including French, Japanese, Russian, Thai and traditional Turkish. Guests can dine a la carte under a replica of Istanbul’s famed Maiden’s Tower. There are also 11 bars and cafes as well as a two-story jungle themed nightclub.

Spa holidays One of the highlights of this spectacular property is the award winning 7500m2 spa and wellness centre that provides all the necessities for serious relaxation. As one of the largest spas in Europe, it is set apart by the fact that treatments available are both holistic and medical in their orientation. Features include a vitamin and champagne

bath, an oriental steam bath, snow caves, a hamman and a thalasso pool. Internationally inspired treatments include hot stone therapy, Thai, Balinese, Shiatsu massages and Hydrotherapy. There are over 30 treatment rooms with all the latest hi-tech equipment. On being named World’s Leading Spa Hotel and World’s Leading Luxury Resort at the World Travel Awards, Cumhur Ozen, General Manager, Mardan Palace, explained: “This is the second time in a row that we have been named World’s Leading Spa Hotel. We opened in 2009 and are leading with our spa all around the world. It is a unique spa as it is the first time medical treatment and normal treatments are available under one roof.” Most recently, the Mardan spa introduced the Oberon Dienal diagnostic scannng system. The Oberon system, which is performed by a trained doctor, assesses fluctuating wave characteristics of body tissue, individual cells and chromosomes. The client is scanned by the Oberon using a pair of headphones which emit a range of frequencies of magnetic fields.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 27

Guest room at the Mardan Palace

Lobby at the Mardan Palace

The results of the Oberon scan are then compared to the resonant frequencies of all normal organs and common disease tissues in various stages of progression. At the end of the scanning process, which is entirely painless, recommendations such as diet, herbal therapy, acupuncture, ozone therapy and / or massage are made for the client. Other treatments at the Mardan spa include acupuncture, which is administered by a specialist doctor. Recommended for pain treatment and stress management, treatments last approximately 30 minutes. The Ozone Sauna is a detox method which ensures the neutralisation of the toxins accumulated under the skin. Blood circulation is accelerated under the skin and between the muscles with ozone sauna, thus a rapid muscle relaxation ensures. Meanwhile there is also a chiropractor on hand to help guests with conditions such as spinalcervical disc herniation, spinal orthosis and muscle spasm. Colon Hydrotherapy is an alternative therapy used to maintain and restore optimum health by dislodging toxic

breakingtravelnews.com

substances taken from the intestinal walls. This treatment is recommended for individuals with allergies or weakened immune systems and functional intestinal diseases. The Beauty Centre at the Mardan Palace combines luxury pampering and cutting-edge, results-focused, facial skin care and body treatments. Brand partners include Comfort Zone, Thaliâ&#x20AC;&#x2122;sens, Carita, Algotherm and Dr. Murad. A staff of professional estheticians is on hand to advise guests on the treatments best suited to their individual needs, accompanied by innovative products to take home and continue treatment. Menâ&#x20AC;&#x2122;s skin care for all skin types and conditions is also offered with professional beauty therapist on hand to analyse the skin condition and determine which treatment is most appropriate. The Mardan Fitness Centre offers personal instruction and guidance from a fitness expert who will recommend a wellness programme and offer solutions for detox, stress and

burnout, fitness and weight control. Also available at the Mardan Palace is an exhilarating selection of water sports, including yachts available to be charterd, tennis courts, bowling alleys, basketball, volleyball and squash. A Jack Nicklaus 18 â&#x20AC;&#x201C; hole golf course is set to open over the next few months for golfing enthusiasts, meanwhile there is talk of a marina being developed next to the property. Antalya is one of the tourism success stories of the millenium, attracting nine million tourists every year. The region is also forging a reputation as a hub for meetings, with its congress centre able to accommodate more than 50,000 delegates. In recent years, the international airport has expanded its facilities and this combined with the jewel that is the Mardan Palace, means the future looks bright for this popular destination.

For more information visit www.mardanpalace.com.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 28

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 29

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 30

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 31

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 32

Interview

Ritter on 35 years at the top Breaking Travel News catches up with Kurt Ritter of Rezidor Hotels to discuss what still motivates him after 35 years at the top.

Breaking Travel News: Last year marked 35 years with Rezidor for you, making you possibly the longest serving CEO in the hospitality industry. Can you comment on some of the milestones you have witnessed along the way? Kurt Ritter: It has been an exciting journey for me, and a development from a “cousin from the countryside” to a global player for Rezidor. I could mention a number of milestones – the most important personal one was my time as General Manager of the Radisson Blu Hotel in Kuwait in the late 1970s where I met my wife Lara. From a business point of view I’d like to mention our Master Franchise Agreements with Carlson (1995 for Radisson Blu, 2002 for Park Inn by Radisson; both for Europe, the Middle East and Africa), our IPO in November 2006, and most recently our announcement of the Carlson Rezidor Hotel Group, a strategic alliance between Carlson and Rezidor that was launched in January 2012. Our business has become truly international; but at the same time it is equally important to me that our business still is a ‘people’ business and all about service to our guests. BTN: Your contract has now been extended until 2015. What will be your priorities going forward? KR: Certainly the strategic partnership with Carlson. Together, we aim to generate more

than $400 million additional revenue until 2015 and increase our RevPAR Index by more than 9 points. It is also key that we align our brands globally; our guests should experience the same standards and services across the globe – whether they stay with us in Atlanta or Athens. Carlson has already started to bring the sophisticated Radisson Blu brand that we have developed in Europe to the Americas and Asia. Last week, I stayed at the brand new Radisson Blu Aqua Hotel in Chicago; a fantastic hotel that made me proud and impressed me. If we look in more detail at Rezidor’s daily business, it will be all about our “Route 2015” strategy; this is an initiative we announced in December and which includes key activities that shall increase our EBITDA margins by 6-8% by 2015. BTN: How are the brands within the Rezidor Group fairing? What booking trends have you noticed in the current economic climate? KR: During the global downturn (2009/2010), we have seen a “buy down” phenomenon: 5 star guests started to book 4- and even 3-star; 4 star guests came to 3and 2-star hotels. Today, things rather go back to normal, and we also see that despite the still tough times the luxury segment grows and develops a “new luxury consumer” – guests who are not looking for pure pampering, but for an exclusive, sophisticated

and yet authentic experience. Our brands do well in their respective segment, and I’m especially glad that Hotel Missoni is on the right track and a huge success. BTN: Rezidor currently focuses on luxury to mid market with the three brands it operates. Are there any plans to branch out into the economy and budget market? KR: No, not at the moment. As you may know, Country Inns & Suites is still part of our portfolio (and extremely successful in the US) – but we have put any active development in Europe, the Middle East and Africa on ice because we want to focus on Park Inn by Radisson first. This is a relatively young brand that still needs to grow brand awareness. We develop the brand via key flagships in top destinations (e.g. Amsterdam Schiphol, London Wembley), go deeper into existing markets and capture additional growth in new markets where and when appropriate. Also Park Inn by Radisson gets ready for the next guest generation and is working on an updated brand profile that will be launched during the year. BTN: Which new emerging markets are you targeting in 2012? Do you see much potential in the Middle East? Will you look to Asia? KR: Rezidor’s key development markets remain Russia/CIS and Africa. We are the

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:48 Page 33

leading international hotel operator in Russia/CIS, and have the largest pipeline of hotel rooms under development in SubSaharan Africa. We aim to further strengthen these pole positions. The Middle East will grow as well (we think that mid- and long term, the Arabian spring will open new doors and businesses), but slower than our key emerging markets. Asia is not a region of Rezidor’s portfolio – Carlson operates and develops the brand there and has ambitious plans, for example in India.

Radisson Royal Moscow

BTN: Is technology a priority for the Rezidor Group? In what ways are you embracing / planning to embrace social media and mobile technologies in coming months? KR: New technology is definitely important. When we launched our loyalty programme Club Carlson in early 2011, we also introduced iPhone and Android mobile applications for Club Carlson that feature express booking for all hotels, GPS mapping and the ability to redeem points, as well as linking to “Explore Destinations”, a best-inclass feature that stores more than 4.4 million points of interest from key tourist attractions to local restaurants. Social media might not be a hot topic for us at corporate level (our approach was always to personally talk to our business partners, and I think we are quite strong in this regard), but it is of major importance for our hotels – communication between the guests and the hotel teams is lively! BTN: What advice would you offer to professionals who are planning a career in the hospitality industry? KR: Today’s hospitality business requires a lot of different knowledge – sales, marketing, finance, legal,... just to name a few. But whatever somebody learns, he or she should never forget that the right attitude is basis and key: You have to enjoy it to be a host, you have to enjoy it to take care of people, and you have to enjoy it to serve.

Radisson Blu Dakar pool

BTN: Which is your favourite property within the Rezidor group? KR: Hotel Missoni Kuwait. I like Missoni’s luxury lifestyle so much that I recently designed my own apartment in Switzerland with Missoni furniture, fabrics and accessories – a dream! BTN: A number of Radisson Blu hotels have been recognised by the World Travel Awards? What does this type of recognition mean to you? KR: The World Travel Award for the Radisson Royal Hotel, Moscow was one of my highlights. It is such a fantastic and unique property, the owners have invested so much money and personal engagement in the project (and still do so), and the team has worked so hard from the beginning on. Awards like this are a thank you and motivation to the employees, they mean a lot of PR and industry recognition, they are very important.

Radisson Blu Dakar lobby

For more information check out www.rezidor.com or visit hall 9/310.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:49 Page 34

News Saxon Boutique Hotel has repeatedly been named as the best in South Africa. Breaking Travel News calls in to find out why.

Saxon entrance

Platinum Bath experience

New age of glamour at The Saxon Boutique Hotel The Saxon Boutique Hotel, Villas & Spa has been recognised for its exceptional levels of South African hospitality once again as it has been named “World’s Leading Boutique Hotel”, for the eleventh year in a row by the World Travel Awards.

workstations, complete with multi-telephone, fax and wireless Internet access. There is an exceptional Spa and Studio at the Saxon offering a full menu of spa treatments, from massages, customised facials, manicures and pedicures to tailormade treatments.

Prior to receiving this honour, the exclusive Johannesburg property was named “Africa’s Leading Boutique Hotel, “South Africa’s Leading Boutique Hotel” and “Africa’s Leading Suite” during the regional heats for World Travel Awards Africa & Indian Ocean ceremony.

The hotel group has been rolling out several innovations in recent months to ensure that it provides the best experience for its guests, in keeping with its reputation as an award winner.

Commenting on the Saxon’s triumph, Managing Director, George Cohen said: “Words cannot express the pride I feel right now.” He added: “Like the rest of the industry globally, we have had a very challenging year in 2011, but despite this, we have managed to keep our guests happy and our standards world-class. We look forward to continuing this service excellence into 2012 and beyond.” This hidden gem attracts the crème de la crème of international travellers, set in six acres of tropical gardens in the serene suburb of Sandhurst. Guests can choose from the Egoli Suites, three Presidential Suites or the magnificent Nelson Mandela Platinum Suite. Each suite offers a large-screen television, VCR and DVD player as well as fully equipped

Annande Lambrechts, Key Accounts Manager, Saxon Hotel explained: “Winning these awards is important for us as a property but also for everyone in the industry to see that we are consistently at the top of our game and that we deserve the awards every year.” In 2010, the group opened its exclusive new villas, adding 29 suites to the property which can now cater to families and parties. Annande explained: “We can now accommodate up to 150 people for a cocktail event which we couldn’t do in the past, so it gives a lot more options, adding to what The Saxon is all about.” Most recently, Saxon appointed award winning chef, Australian-born Nancy Kinchela, who held positions at internationally renowned and acclaimed eating establishments, including; The Savoy Hotel in London, Richard Corrigan’s

Michelin-Star restaurant at Lindsey House, Emirates Towers Hotel in Dubai and most recently The Club at the Saujana in Kuala Lumpur. Annande explained: “Nancy comes with a wealth of information and experience. She has worked extensively in the UK in Michelin starred restaurants and has made amazing changes to the dinner menus and new lunch menus and banqueting menus are coming in. “We are also re-launching the chefs table which gives a private glimpse into the kitchen and the workings of the kitchen behind the scenes and it also focuses on wine cellars so you guests do private dinners.” She added: “Nancy embraces new ideas to create that very exclusive and special experience for guests at the hotel when they come for dinner.” Annande revealed that what sets the Saxon Boutique Hotel apart from other properties is its exclusivity and homeliness. She concluded: “It is that exclusivity about the hotel that sets us apart. But also that exclusivity and phenomenal service that’s done in a home away from home setting. I always say coming to the Saxon is a treat and having our guests is always a privilege.” For more information visit www.thesaxon.com

breakingtravelnews.com

TITANIUMROOM/12001

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 35

the worldâ&#x20AC;&#x2122;s leading boutique hotel Let time stand still and savour every moment. As a business or leisure traveller, the Saxon Boutique Hotel, Villas and Spa, voted the Worldâ&#x20AC;&#x2122;s Leading Boutique Hotel since 2001, will treat you to unparalleled South African hospitality. The suites at the Saxon epitomise luxury, now presenting 54 elegant suites.

Awarded Leading Boutique Hotel since 2001

36 Saxon Road Sandhurst Johannesburg 2196 Telephone +27 (0)11 292 6000 Facsimile +27 (0)11 292 6001 Email info@saxon.co.za Website www.saxon.co.za

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 36

News technology and facilities catering to both business and leisure guests. The alcohol free Al Ghurair Rayhaan by Rotana offers a wide choice of dining venues, six meeting rooms and complete recreational areas including Bodylines Health and Fitness Club with the signature Zen the spa at Rotana and a swimming pool. Al Ghurair Arjaan by Rotana is a deluxe hotel apartment is nestled in the heart of Dubai and is directly connected to the five star Al Ghurair Rayhaan by Rotana. The hotel offers 193 hotel apartments, access to the meeting and dining venues and to Al Khor spacious ballroom of Al Ghurair Rayhaan by Rotana, Zen the spa at Rotana, Bodylines Leisure & Fitness Club with state-of-the-art gym, outdoor swimming pool and Kids pool.

Jordan Selim El Zyr, CEO, Rotana

Centro Al Manhal, Abu Dhabi

Rotana outlines ambitious expansion plans Abu Dhabi based Rotana is embarking on a $750 million investment plan this year designed to help the group maintain its position as the largest hotel brand in the Middle East. Hotel management group Rotana – recognised as the Middle East’s Leading Hotel Brand by the World Travel Awards - will open eight new hotels in 2012, including its first properties in Bahrain, Jordan and Oman and its second in Qatar. Rotana will also expand its portfolio in the UAE with four additional hotels. This follows the recent opening of the 229-room Centro Al Manhal Abu Dhabi, which offers business travellers a stylish option at affordable rates.

its stretch target of two million by 6.5 per cent or over 100,000 guests. Selim El Zyr, president and chief executive of Rotana, commented: “Last year saw the hospitality industry in the Middle East and Africa registering positive growth, despite several challenging economic and political factors. “We expect that as general business conditions improve in these countries and indeed right across the Middle East and Africa, so will the opportunities for hospitality, and Rotana is adding several new destinations to our offering in Jordan, Oman and Bahrain. “We believe our growth is supported by our commitment to keep evolving our products in line with travel trends and guest preferences, and one of the key areas for growth that we are currently addressing is the mid-tier market, for which we developed the Centro Hotels by Rotana brand.”

The expansion plans will see Rotana managing 14,380 rooms across its properties by the end of 2012, and the company also expects to see a six per cent occupancy rate growth this year across its portfolio of hotels in the region when compared to 2011’s figures.

Rotana will require more than 3,000 new employees to support its growth targets, a welcome development for an industry hit by substantial lay-offs as a result of the global downturn.

Recent figures from the Hotstats survey of fullservice hotels by Hotels TRI Hospitality Consulting show a robust and growing Middle East hospitality sector.

Developments planned for 2012 and beyond for Rotana include:

Abu Dhabi recorded its most successful year ever in terms of hotel guest arrivals last year with some 2,111,611 people staying in the emirate’s hotels and hotel apartments – beating

Boulevard Arjaan by Rotana is a modern property designed with up-to-date technology and facilities catering to both long-term guests and families alike. Featuring 400 suites, the property is located in the heart of the new downtown, Abdali, which is the largest, single vacant plot in the centre of Amman spanning 35 hectares (350,000 square metres).

UAE – Abu Dhabi Situated within the Capital Centre development in Abu Dhabi, Centro Capital Centre will offer 414 rooms and suites, the latest in-room technology, two meeting rooms and a wellequipped sizeable gym. Capital Centre will feature a commercial zone, a marina, bustling outdoor cafés, retail, restaurants and premier residences, creating a vibrant business and lifestyle destination for residents and visitors alike.

Qatar Part of the City Centre Doha shopping complex, the five-star City Centre Rotana in Doha will offer 400 luxurious modern rooms and suites, Club Rotana Executive floors, five Food & Beverage venues, a wide variety of meeting rooms in addition to a state-of-the-art Bodylines Health and Fitness Centre.

Bahrain Consisting of five modern state-of-the art buildings, the Majestic Arjaan Hotel by Rotana comprises 128 apartments which are meticulously designed. The hotel offers an impressive array of food and beverage venues, as well as four meeting rooms, a swimming pool, Gym and Health Club.

Oman Located in the coastal town of Salalah, in the sultanate of Oman, the five-star Salalah Rotana Resort & Spa will open in 2013, offering 400 luxury rooms and suites, a wide choice of bars and restaurants, a health and fitness centre, a private beach and Zen the spa at Rotana.

UAE – Dubai Al Ghurair Rayhaan by Rotana is a five-star property located in Deira, Dubai, offering 428 rooms and suites, designed with up-to-date

For more information visit www.rotana.com or go to Hall 22.B/209.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 37

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 38

Winner of ‘World’s Leading Beach Resort’ at the 2011 World Travel Awards, Le Royal Méridien Beach Resort + Spa is a happy place to be. Whether you’re checking in or being served a cool cocktail by the poolside we will make sure you feel very special.

World’s Leading Beach Resort Middle East’s Leading Beach Resort Middle East’s Leading Spa Resort Dubai’s Leading Spa Resort

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 39

Introducing the new Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, each redefining the world of luxury. Glittering against the skyline, the Grosvenor House stands majestically as a landmark of modern elegance and grandeur in the heart of Dubai Marina. World’s Leading Business Hotel World’s Leading Serviced Apartment Hotel Middle East’s Leading Business Hotel Dubai’s Leading Business Hotel

Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic.

Explore the collection at luxurycollection.com or contact your travel professional.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 40

Exclusive Interview Breaking Travel News: Thank you taking the time out to speak to Breaking Travel News. You have been in position with Emirates Palace for nearly a year now after replacing previous general manager Hans Obertz. Has the experience met your expectations? Bugra Berberoglu: Being the General Manager of the Emirates Palace has already exceeded my expectations. When you go to work every day in the best hotel in the world, you face opportunities and experiences that are unparalleled in most hotels, and which are quite different from any of the other hotels I have had the privilege to lead within the Kempinski portfolio so far. The sheer size and scale of our operation, and being the icon of hospitality for Abu Dhabi, make this a unique experience for me. I have an incredible team of nearly 2,000 people who are as passionate as I am about delivering unforgettable experiences to our guests. Every day my team inspires me to come to work and give my best. BTN: With Jumeirah at Etihad Towers opening close by and other luxury hotels coming on stream all the time in Abu Dhabi, how does Emirates Palace maintain its leading position in the emirate? BB: The Emirates Palace is the best hotel in the world. No matter who you are, a prince or a president, a local or a visitor, when you come up along the Corniche to the Emirates Palace for the first time, you can’t help but say “Wow!”. Nothing can compare to our palatial grounds, stunning interiors, and our signature Kempinski personalised service. We welcome thousands of visitors a year from around the world, and pay special attention to every guest and to every detail of their experience in our property. The Emirates Palace is the icon of Arabian hospitality in Abu Dhabi and that is something you can’t replicate or even compete with.

General manager Bugra Berberoglu welcomes guests to Emirates Palace

BTN: Are there any improvements or investments planned at the property to wow returning guests?

Operated in keeping with the long-standing tradition of great palaces around the world, Emirates Palace is considered by many to be the finest hotel in the Middle East, if not the world. Breaking Travel News here talks to general manager Bugra Berberoglu to find out how he is finding the role one year after taking over leadership of the property.

BB: In the long-standing tradition of great palaces around the world, the Emirates Palace provides a cultural center for the city. Each year we welcome heads of state and leaders of industry, athletes, famous artists and performers to Abu Dhabi. From March 11th to April 6th we are hosting the Abu Dhabi Festival, one of the most prominent arts festivals in the Arab world.

BB: We recently opened the world-class Emirates Palace marina and we are now in the early stages of developing of the area surrounding it, which will be transformed into complex of trendy restaurants, luxury retail space, and a unique yacht club concept, the first of its kind in the Middle East. BTN: You played a key role in the celebrations surrounding the 40th anniversary of an independent United Arab Emirates in late 2011. Do you have any similar events pencilled into the calendar for 2012?

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 41

We have a full calendar of events for the rest of 2012 which includes incredible performances, sporting events, and exhibitions. Visitors to Abu Dhabi always enjoy our year-round sunshine and can easily find a time to visit when Emirates Palace is in full swing with world-class events and happenings.

White sandy beaches at Emirates Palace

BTN: Emirates Palace has been recognised on numerous occasions by the World Travel Awards, most recently in 2011, when the property picked up the title of World’s Leading Meetings & Conference Hotel. How does it feel to have won this prestigious award? BB: Of course it’s an honour to be recognised for our superb meetings and conference facilities. We are proud to host some of the most high-profile events in the capital each month, and we are confident that our hotel offers the perfect venue for meetings, conferences, events, as well as luxury vacations. BTN: The newly created Abu Dhabi Tourism & Culture Authority has just begun work. Do you feel the change, from the Abu Dhabi Tourism Authority, will have any impact on tourism in the emirate? Do you feel the government does enough to support tourism in the destination? BB: We work closely with our partners at Abu Dhabi Tourism & Culture Authority to achieve the vision of the Government of Abu Dhabi. Through their efforts, and the expansion of Etihad airways, another great partner, Abu Dhabi is fast becoming the cultural centre of the Middle East and has gained an excellent reputation for hosting world-class events. Abu Dhabi already has so much to offer visitors and this is reflected in the continued growth in the number of visitors every year. With the ongoing development along the Corniche, on Sadiyaat and Yas Islands, the opening of Ferrari World, and a growing events calendar that includes Formula One and the Abu Dhabi Film Festival, Abu Dhabi is well on its way to becoming one of the world’s leading destinations. BTN: Figures from the Abu Dhabi Tourism & Culture Authority suggest record numbers of overseas visitors are arriving in Abu Dhabi at present, with over two million guests welcomed last year. Has this been reflected in your occupancy rates? BB: We are seeing continued growth in the number of visitors each year, and we are attracting more and more visitors from new markets, which reflects the success of the work that ADTCA is doing to develop Abu Dhabi into an open, efficient, effective, and globally integrated business environment and tourism destination. With increasing global interest for the business, sporting, film, musical, and exhibition opportunities in the city, Emirates Palace is the perfect venue to welcome new events and visitors to the city, and we expect to see our growth trend in occupancies continue.

For more information visit www.kempinski.com/en/abudhabi or head over to Hall 22.B/210.

breakingtravelnews.com

Exterior views of Emirates Palace from the beach

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 42

Exclusive Interview David Ruetz, Head of ITB Berlin

The greatest show on earth ITB Berlin is the biggest event of its kind in Europe

As head of ITB Berlin, David Ruetz is uniquely placed to assess the health of the global travel industry. Breaking Travel News caught up with him ahead of the annual jamboree.

Breaking Travel News: ITB Berlin has firmly established itself as the most significant event of its kind in Europe, if not the world. To what do you attribute this success? David Ruetz: The show provides an accurate picture of the state of the world travel industry: not only are all sectors of the leisure market represented but, with its Business Travel Days, ITB Berlin acknowledges the growing importance of a vital and expanding segment. In addition, ITB Berlin is staging the largest and most important convention of industry experts in the world since 2004. Experts from every source and destination country in the world find out about the latest industry trends and discuss business strategies at the accompanying ITB Berlin Convention. We expect around 11,000 exhibiting companies and organisations from more than 180 countries to be present in the 26 halls on the Berlin Exhibition Grounds. These figures are an impressive reflection of ITB Berlin’s importance as the world’s leading travel trade show. BTN: Talk us through the 2012 incarnation of the event; have you seen a drop in attendees during the economic downturn, or do you feel the market has now turned a corner?

DR: The numbers of exhibitors at ITB Berlin are still constantly growing and the number of trade visitors is stable. Every year ITB Berlin attracts more and more decisionmakers from abroad. Currently more than 40 per cent of buyers are from foreign countries. As such, ITB Berlin not only boasts the world’s most diverse and international range of exhibitors, but is also the event with the most trade visitors from abroad. With the global economy slowing down considerably and people mainly skeptical in their expectations, this year’s ITB Berlin is more important than ever for exhibitors and trade visitors.

Several cruise tour operators including Passat Kreuzfahrten, TUIFlussgenuss, Hapag-Loyd and Plantours are newcomers to the show in Hall 25, where IT service providers can also be found due to the Travel Technology halls selling out early. They include Tripadvisor, Unister, Mystifly, Air Fast Tickets, Expedia, Travel Guru (India), Booking Markets and z-direct. There are certain regions coming up very strongly: more Asian countries will be represented at ITB Berlin than ever before. India also reports strong growth and will be occupying an entire hall. As partner country Egypt will be centre stage.

In this phase ITB Berlin will be able to demonstrate its qualities as a networking platform and marketing instrument.

And finally I would like to mention the ITB Berlin Convention which boasts a wideranging and very topical programme.

BTN: What can returning visitors expect to find has changed this year?

BTN: Looking to the future, do you feel events of this kind are threatened by the improvement of telecommunications, video conferencing and the like?

DR: Bookings for ITB Berlin are level with last year’s and we expect visitor attendance to remain high too. This is the first year that Greenland will be represented at its own stand in Hall 4.1 and we see a participation of North Korea, too. After a long absence Lufthansa is back at ITB Berlin. Bangladesh, Chad, Congo and Ivory Coast are also back at the show.

DR: Trade fairs are an extremely effective marketing instrument that offer excellent value for money. The contacts are of a very high quality, as meetings take place between interested and well prepared business partners in the presence not only of the products being offered by the exhibitor but also of a

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 43

representative display of the industry. ITB Berlin not only boasts the world’s most diverse and international range of exhibitors, but is also the event with the most trade visitors from abroad.

Industry leaders will discuss the issues of the day

In the light of these advantages, in terms of the value they offer nothing can better faceto-face meetings at a trade fair. We make use of the many possibilities offered by the internet and social networking sites in order to improve our trade fair services. However, they are no substitute for face-toface meetings at trade fairs. BTN: Egypt has taken on the role of Partner Country during ITB Berlin 2012. Can you tell us a little bit about how the destination will be getting its message out at the event? DR: The land of the Pyramids is one of the largest exhibitors at the world’s leading travel trade show. At ITB Berlin 2012 international trade visitors and the general public will be able to find out more about Egypt’s attractions as a travel destination on an area of 1,960 square metres. Occupying its own hall, Egypt will be exhibiting a cultural treasure trove, a wide range of tourism products and holiday regions in all their variety. It will spoil visitors with its legendary hospitality. BTN: Do you think tourism in the country has recovered after a year of turmoil? DR: Egypt hopes for a recovery in tourism in 2012. We think that being the Official Partner Country of ITB Berlin can help to move forwards. But one has to admit that security is the biggest concern of tourists. Therefore, everything depends on the domestic political situation. But tourists now seem to be safe in the traditional hot spots like Hurghada on the Red Sea coast.

Millions of dollars in deals will be completed

Berlin will play host in 2012

BTN: Which other destinations do you see growing in importance over the next 12 months? DR: Priorities among travellers in Europe will likely vary, depending on their particular country’s economic situation. Faced with a recession many will want to save money. According to experts European tourists are increasingly opting for low-cost destinations outside the eurozone. Turkey is the winner in this situation and in 2012 will no doubt post good results. Spain, Bulgaria and Croatia are also very successful destinations at the moment. Generally speaking, the forecast is for short breaks within Europe to become more popular.

Switzerland will return to the event

BTN: With ITB Asia now established are there any plans to expand the brand further? DR: As by now we don’t have any plans to expand the brand further, but we are continuously monitoring the market.

For more information visit www.itb-berlin.de.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 44

MORE QUALITY

INCLUSIONS THAN ANY OTHER RESORTS IN THE WORLD

BeachesÂŽ Turks & Caicos includes anything and everything for

boasting thrilling waterslides and a surf simulator. Teens take

everyone. Your loved ones will experience three different â&#x20AC;&#x153;worldsâ&#x20AC;?

in Liquid nightclub, Scratch DJ AcademyÂŽ and Trenchtown

at one world-class resort: the authentic Caribbean Village, the chic

lounge. Everyone will savor a total 16 dining venues, along

French Village, and the â&#x20AC;&#x153;bellissimoâ&#x20AC;? Italian Village, with a vast piazza

with exclusive BeringerÂŽ Wines. New family-size suites include

and a half-acre zero-entry pool. At the worldâ&#x20AC;&#x2122;s #2 dive destination

plasma TVs, separate kidsâ&#x20AC;&#x2122; rooms with bunk bed and Xbox

theyâ&#x20AC;&#x2122;ll be backed by the Caribbeanâ&#x20AC;&#x2122;s most comprehensive

360ÂŽ game consoles. Some even have personal butler service.

PADI scuba program* for certified divers and even a dive school

Beaches Turks & Caicos. Three unique worlds. One Luxury

for kids. Everyone goes wild at the Pirates Island Waterpark

IncludedÂŽ Vacation voted Worldâ&#x20AC;&#x2122;s Best Vacation for Everyone.

1-800-BEACHES beaches.com

ÂŽ

*Resort dive course an d night dive s available

at an ad ditional co s

t. BeachesÂŽ i s

a registered tradem

ark. Unique Vacations, Inc. is the worldwide representative for Beaches Resorts.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 45

Interview

Forte Village looks to social media to boost visitor numbers Breaking Travel News catches up with Lorenzo Giannuzi, general manager of Forte Village, to find out how this charming property in Sardinia has maintained its reputation as one of the leading resorts in the world.

Breaking Travel News: What differentiates Forte Village from other properties in Sardinia? Lorenzo Giannuzi: Forte Village is what we can call one-of-a-kind product. Forte Village is a concept that we could enlarge to all the Mediterranean area. It is a unique product that offers in one solution: 8 hotels, 21 restaurants, facilities for couples, families with children, adults, teenagers special programmes and more. BTN: How have occupancy levels been this year and how are forward bookings? LG: During the past season the occupancy level has been quite high, actually the average has been more than 70%. As far as the future is concerned we can say we are moderately optimistic. BTN: Which new emerging markets are you targeting? How are you doing this? LG: India, China and Brazil are the new markets towards which we are directing our efforts, in order to gain new substantial market shares. What distinguishes us is the fact that

we are able to host and make perfectly coexist at the same time people of different nationalities and segments, I mean for example young couples and family with children. BTN: How do you keep your offering fresh, whilst maintaining the essence of Forte Village? LG: Every year we try to create something new by astonishing our guests with new amazing activities, with new gadgets in the rooms, etc… But all this happens without changing the excellent organization of the service: our staff are without any doubt a reference point for the guests that come to Forte Village each year. BTN: Will you be rolling out any new developments / products in coming months? LG: Of course we will. Everything is going to be done in line with our philosophy of surprising and anticipating the market trends. BTN: How have you weathered the volatile economic climate? In what ways has business been affected? LG: These have been hard times. Our strength has been to maintain a high percentage of repeat guests. Moreover we have always been offbeat, because we did not lower our rates, but we simply increased the perceived value.

Villa Lidia Forte Village

breakingtravelnews.com

BTN: Can you comment on social media? How have websites such as Tripadvisor impacted on the way you do

business? In what ways are you taking advantage of social media and the internet as a way to market your business? LG: This is a great opportunity and an excellent marketing tool. We are very concentrated on this and developing new activities on facebook and twitter for example. BTN: What are your main priorities for 2012? Do you have a bright outlook? LG: Of course we have. The international political situation raises caution even if we keep on being optimistic and think we’ll have a good season. Although the demand is static we started new activities in different market segments in various countries. BTN: What does it mean be named World’s Leading Resort by the World Travel Awards 2011? LG: World’s Leading Resort is one of the most prestigious awards; it’s a sort of Oscar in the hotel industry. To receive it is something that makes us feel very proud but makes us also feel responsible at the same time, since we are the only Italian resort to receive such an award and this means that we are the ambassadors of the tradition of Italian hospitality in the world. BTN: What commercial benefits, if any, has this title Italy’s Leading Resort brought to the property? LG: Besides the world-wide media visibility, this is something that we are very proud of and use it for our internal and external communication.

For more information visit www.fortevillageresort.com.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 46

Review

Welcome to the Ultimate Mantis Journey

Operators of privately owned five-star boutique hotels, game reserves, and eco-lodges, Mantis Group have sought to redefine their offering with the new ‘Mantis Ultimate Journey’. Breaking Travel News hitches a ride.

Close your eyes and imagine the adventure of a lifetime, flying over the Victoria Falls in a private plane, arriving at your destination and watching a burning orange sun melting into the horizon, with a sundowner in hand as you feel the last rays of sun on your face. It’s been an exciting day; you’ve caught your first Tiger Fish, witnessed a family of elephants playfully showering each other with water on the river’s edge and listened to the call of the fish eagle as you read your book. As the day draws to a close you eat first-class cuisine while watching the wildlife gather and you think to yourself, this has been a day of thrilling experiences that will be etched on your mind forever. This is the beginning of the ‘Ultimate Mantis Journey’. Today the Mantis Group which consists of privately owned five-star boutique hotels, game reserves, and eco-lodges introduces its latest exclusive experience which will further diversify its estimable collection. The journey begins as you step aboard Mantis’ new private PC12 Pilatos aircraft. On board, flying has never felt so seamless, as you journey over wild Africa and head to the first of three unforgettable destinations. After a scenic flight, your plane touches down on Zambian soil at the Royal Airstrip in Lower Zambezi, where guests

receive a cool welcome drink and are met by the Baines River Camp team who are ready to transport you to camp situated on the northern bank of the Zambezi River, among giant Tamarind and Jackal-Berry trees. Here you will discover this newly built, luxury safari camp, named after the legendary artist and explorer, John Thomas Baines and hand-picked by the Mantis Group. Situated in one of Africa’s last remaining true wilderness areas, Baines boasts breath-taking views across Africa’s fourth largest river towards Mana Pools, a World Heritage Site in neighbouring Zimbabwe. After a few unforgettable days of game viewing by boat, Tiger fishing, canoeing, and sunset cruises, guests are sad to depart but luckily the next adventure lies in waiting, a river gem with a difference. Boarding the Mantis aircraft now feels like second nature. An hour later you can enjoy unparalleled views over ‘The smoke that thunders’, a truly magnificent scene as two countries converge. The Mantis aircraft heads for Kasane in Botswana where the next Mantis wonder awaits. This gem is a luxury boutique hotel with a difference, the renowned Zambezi Queen. This unsurpassed 45 meter floating boutique hotel situated between Botswana and Nambia on the great Chobe River allows guests

to experience the thrill of an African safari with a difference. The Zambezi Queen operates in five-star luxury, where the essence is about pampering, indulgence, and personalised comfort in the heart of African wilderness. A total of ten suites and four master suites are on offer, all en-suite with private balconies and fans for those hot summer afternoons. With large sliding doors that open onto magnificent views of the river, there can be few natural wonders as synonymous with Africa’s raw wilderness as this stretch of untamed waters. The Chobe River divides Botswana’s Chobe National Park from Namibia’s Caprivi Strip and its banks boast one of the densest populations of elephants in the World. After two days on board, lazing by the pool, game viewing in the Chobe National Park and enjoying game viewing by river, it’s time to complete your journey. Next stop, Royal Chundu Zambezi River Lodge, nestled on the banks of the Zambezi River is the ultimate destination to rest and retreat in privacy, hidden from civilization and the trappings of the modern world. Royal Chundu bestows the essence of Zambia and its people, where time and lifestyles remain unchanged, surrounded by awe inspiring beauty.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 47

Le Chardon Mountain Lodges at La Legetta

Holiday at Royal Chundu River Lodge

Royal Chundu lodges are the only properties contained within 15 kilometres of river bound by rapids at both ends, allowing complete privacy, like you are the only one on the Zambezi. The Lodge’s ten secluded mainland villas are nestled in dense riverine foliage on the basalt banks of the river with an additional four exclusive island villas, built on stilts, found on the private island of Katombora, about four kilometres upstream overlooking the majestic watercourse and surrounded by savanna bushveld. Each thatched villa is complete with spacious lounge, en-suite dining area, in addition to glass-walled showers and private decks offering commanding views of the Zambezi River. The main lodge features indulgent spa facilities an indoor restaurant, library, TV lounge, boma, and infinity swimming pool. The four private island villas include a spacious lounge and separate dining area, glass walled showers and a private deck with an open air bath where one can literally lie under the stars covered in bubbles, a perfect end to this trip of a lifetime.

Le Chardon Mountain Lodges Back in Europe, Mantis Group is also offering a chance to visit a luxurious French ski chalet in the Alps. Mantis’ Le Chardon Mountain Lodges are situated in the very private area of La Legettaz, Val d'Isere, and can offer a range of

accommodation options dependent upon the size of your group - all with ski in ski out access onto the slopes. With access to some of the world’s best skiing, hot tubs boasting unrivalled views of the Alps, private cinema and entertainment rooms, in-chalet ski rental, private chef and chauffeur, handpicked professional staff and a dedicated concierge service, this five-star address offers the ultimate ski holiday or mountain retreat. Groups, corporate parties and couples may stay at one of the five exclusive chalets. Le Chardon houses up to 20 guests in ten rooms; Le Mistral houses up to 14 guests in seven rooms; Lafitenia houses up to 12 guests in six rooms; La Bergerie houses up to 11 guests in five rooms; and Le Kilimanjaro houses up to eight guests in four rooms. Each of the five chalets exudes tranquillity, style and warmth in from the cold mountain air. From the Savoyard wood beams and roaring open fires to the Italian marble bathrooms and bubbling hot tubs. The rooms are individually designed using 100-year-old wood with floor to ceiling windows that offer uninterrupted views of the Manchet Valley and Vanoise National Park. The chalets also include hot drinks in bed, breakfast made to order at any time, afternoon tea, pre-dinner champagne and canapés, five-course gourmet evening meals, an open bar with spirits, beers

and soft drinks, massage and treatment rooms, luxury bathroom products, satellite television, DVD player, Nintendo Wii, iPod and docking station, wireless DSL, PC computer and printer and comprehensive travel insurance. Le Chardon also boasts an 18-foot swim spa. After a long day of skiing, guests can unwind with afternoon tea; a soothing massage performed by a highly trained physiotherapist; and Perrier-Jouët champagne and canapés before the chef’s five-course feast or any menu personally requested. The discreet and tailor made Concierge Service can recommend the very best of Val d’Isere’s restaurants and activities. For children, the chalets offer endless entertainment including a cosy TV room complete with satellite TV and a DVD player, plenty of nooks and crannies in which to play hide and seek, a wide assortment of board games, books and toys, children’s’ meals and acres of outside space for snowball fights, snowman building and sledding. No wonder Mantis has been recognised as the World’s Leading Luxury Boutique Hotel Collection by the prestigious World Travel Awards.

For more information head over to www.mantiscollection.com.

Adrian Gardiner, Chairman, Mantis Collection, left, celebrates with World Travel Awards Senior Vice President David Falcon

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:50 Page 48

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 49

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 50

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 51

Join the reading revolution ■ ■ ■ ■

33% of digital content readers are spending more money on buying things online They watch 25% less television 43% want dynamic advertising – allowing them to interact with ads 54% want to be able to purchase the things they see in magazines directly from the magazine Research: Harrison Group

Since we launched in 1993, the World Travel Awards team has had the rather enviable task of scouring the globe in search of the ultimate in luxury travel – those out-of-this-world places and experiences where memories forged will last a lifetime. Best in Travel blends our unrivalled first-hand knowledge with leading-edge interactive technology to create the definitive guide to the world’s most glamorous travel experiences. Opportunities for advertisers include: flash page • embedded video box • giant video box • giant video box advertorial • bespoke page advertorial

advertising@bestintravelmagazine.com subscribe@bestintravelmagazine.com bestintravelmagazine.com

The digital magazine for luxury travel by World Travel Awards Produced by

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 52

THE GEM OF

THE BAHAMAS

ONLY 50 MINUTES FROM MIAMI AND 3 HOURS FROM NEW YORK TO GEORGETOWN, GREAT EXUMA, BAHAMAS

Miami

T H E

B A H A M A S

Sandals Emerald Bay G R E AT E X U M A , B A H A M A S

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 53

SANDALS ® RESORTS BRINGS FIVE-STAR LUXURY AND RELAXED SOPHISTICATION TO THE BAHAMIAN OUT ISLANDS. SET ON A MILE-LONG BEACH SURROUNDED BY THE WORLD’S CLEAREST WATERS, SANDALS EMERALD BAY IS AN ALL-INCLUSIVE PARADISE THAT’S AWAY FROM THE CROWDS. HERE SERVICE REIGNS SUPREME AND THE AMENITIES ARE DECIDEDLY WORLD-CLASS WITH UNLIMITED SCUBA DIVING, SPECTACULAR POOLS, SEVEN GOURMET RESTAURANTS, OVERSIZED OCEAN VIEW VILLAS AND SUITES—MANY WITH BUTLER SERVICE AND ACCESS TO THE RENOWNED GREG NORMAN-DESIGNED OCEANSIDE GOLF COURSE. DISCOVER YOUR EXOTIC PRIVATE ESCAPE, WITHIN EASY REACH.

1-800-SANDALS SANDALS.COM Unlimited for certified divers. Dive courses and night dives available at an additional cost. Greens fees additional. Sandals® is a registered trademark. Unique Vacations, Inc., is the worldwide representative for Sandals Resorts.

A Caribbean Family-Owned Company

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 54

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 55

Interview

Sandals update with chief executive Adam Stewart Sandals Royal Bahamian

AS: The relationship with the travel industry professionals is paramount to success and always has been. Without the support of the travel trade, forget it! BTN: What were the main challenges you faced when you re-branded Sandals to ‘Luxury Included’ holidays? AS: The main challenge we faced was differentiating ourselves from other allinclusive resorts and shifting consumer perception away from their existing memories of endless buffets, nameless drinks and hidden charges. The more investment we made in ‘luxury’ the more we became a completely different holiday and started reaching out to a new type of consumer. We found our best salespeople were our own customers and the trade who had grown with us and coupled with some creative marketing, the good word soon spread. BTN: How have The Sandals Foundation’s voluntourism projects you have launched been received? AS: Initiatives such as this are tremendously gratifying and the feedback that we’ve had has been excellent. The work we undertake with the Sandals Foundation is ongoing and comes with the kind of targets that continuously move – there’s always work to be done and it’s the reason we do what we do. The scope is very varied and equally rewarding. The feeling when you hear one of your scholarship students in Jamaica is studying medicine or that our marine sanctuary has helped to reverse damage caused to the coral reef is hard to beat.

Sandals Foundation Reading Road Trip project

BTN: You have announced some exciting new developments as part of a $500 million plan to expand and enhance Sandals’ offering. Do you have any plans to expand beyond the Caribbean? AS: The Caribbean is our home and we know it better than anyone else. We literally grew up playing on the beaches and swimming in the waters here so it’s hard to imagine us expanding outside of this region. BTN: What differentiates Island Routes’ itineraries from those travellers can book with other tour operators?

Over the past 30 years Sandals Resorts has come to dominate the all-inclusive holiday market in the Caribbean with its ‘Luxury Included’ offering. Here Breaking Travel News sits down with chief executive Adam Stewart to discuss the latest developments at the Sandals Foundation and sister brand Island Routes.

Breaking Travel News: Sandals has won numerous World Travel Awards -including World’s Leading All-Inclusive Company. To what do you attribute this on-going success and recognition from travel industry professionals? Adam Stewart: Our chairman and my father Gordon ‘Butch’ Stewart instilled an ethos into our company from day one and it remains as true today as it did then: to give people more than they expect. We place a lot of emphasis on the training and development of our staff which in turn gives us the platform to bring this vision to life. What’s more, the role that travel industry professionals have played in the growth of our company and its continued success is remarkable. Simply put, we wouldn’t be where we are today without them.

AS: We look to meet the needs and desires of the Caribbean travellers by offering unique experiences for everyone and that means finding new excursions off the beaten track and away from the tourist hubs. We integrate each island’s unique cultural and social geodemographics into the tour experience so that guests, all-inclusive or not, leave with a firm appreciation of the host country’s culture. Yes we offer more traditional tours, the ziplining and the catamarans, but we’re definitely noticing a shift towards culturally-based tours. Guests are certainly more discerning about tours now; they only want to do the best of the best and are more aware of safety standards and the finer details. This is where Island Routes comes into its own.

For more information visit www.sandals.com or go to hall 3.1 /208.

BTN: What advice would you give to hoteliers who are looking to launch in today’s marketplace?

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 56

Interview

WTTC talks opportunities for global growth

World Travel & Tourism Council president David Scowsill is urging governments around the world to wake up to the potential of the sector to boost economic growth.

Breaking Travel News: What is on the agenda at the World Travel & Tourism Council in 2012? David Scowsill: As I look forward to 2012, I see a growth industry that can be a substantial driver of economic growth at a time when it is most needed. This is not without its immediate challenges – sluggish growth in established economies, uncertainties with regard to the macroeconomic situation, and the recovery of key tourism economies from natural disasters among them. But this is the role of WTTC, our partner organisations and everyone with an interest in the industry; to unite to tell the world of the enormous economic and social benefits that travel and tourism brings to the world community. The WTTC sets its priorities after discussion with its professional staff, with a view to identifying those issues which most impede the operation or development of the sector. At present, freedom to travel, that is issues which affect the rights and abilities of ordinary people to travel, and policies for growth, encouraging government to act in the interests of the travel community, are our top priorities. ‘Tourism for Tomorrow’, which summarises our concerns for the future of the travel and tourism sector, and how we act to ensure our children have the ability to have their lives enriched by the opportunity to travel, also remains key. BTN: What do you see as being the single most important challenge facing the travel and tourism industry today? How are you addressing this? DS: Unfortunately, there is not just one single

challenge facing the industry. We are presently concerned about the meltdown of the Eurozone, the slow recovery in the United States, a potential emissions trading scheme trade war, and poor government action on visa policies. The impact of the Facebook initial public offering will also be something to watch out for. The Rio+20 Summit, the oil price implications of conflict in Iran, and the London 2012 Olympic Games are also on the agenda. BTN: What are your expectations for your Global Summit, this year headed for Japan? DS: The Global Summit is the pre-eminent event in the global tourism calendar each year and is attended by industry and government leaders from around the world. As such, the summit offers an unparalleled platform for speakers from within and beyond our industry to share their views with an international audience of prominent business, financial, political and media leaders. This year the Global Summit will tackle some of the biggest questions in the industry with the overall theme of ‘Leading a Dynamic Industry through Turbulent Times’. The Summit will be held in two locations to mark recent significant events in Japan, with Sendai City welcoming the first leg on April 16th17th and Tokyo picking up the baton on April 17th-19th. High-level industry leaders representing every sector of the global travel industry will participate in speaker sessions, interviews and panel debates at both. BTN: Can you comment on the findings of your recently released Economic Impact Research? What are the implications for the tourism industry?

DS: Travel and tourism continues to be one of the largest industries in the world. The total impact of the industry means that, in 2011, it contributed nine per cent of global GDP or a value of over US$6 trillion, and accounted for 255 million jobs. Over the next ten years this industry is expected to grow by an average of four per cent annually, taking it to 10 per cent of global GDP, or some US$10 trillion. By 2022, it is anticipated that it will account for 328 million jobs, which is one in every ten jobs on the planet. Last year was one of the most challenging years ever experienced by the global industry. However, our latest research suggests that, despite political upheaval, economic uncertainty and natural disasters, the industry’s direct contribution to world GDP grew by nearly three per cent to US$2 trillion and directly generated 1.2 million new jobs. This was supported by a three per cent increase in visitor exports to US$1.2 trillion, with almost three per cent growth in capital investment, which rose to over US$0.7trillion. BTN: What key trends do you predict in terms of consumer behaviour? DS: This will be the year of ‘SoLoMo’ - social, local, and mobile. Travel brands must have a mobile website optimised with fresh, local content and location-based offers; accurate and optimised listings on local mobile directories; and mobile engagement via SMS and social platforms.

For more information visit www.wttc.org or head to Hall 6.3/415.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:51 Page 57

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 58

Interview

Yas Hotel: Where the world meets In many senses 2011 was a year of change at Yas, with Viceroy Hotels & Resorts taking over the management of the property and a host of enhancements coming on stream. New general manager Heiner Werdeling joined the AbuDhabi based property in June, taking over the leadership of what is already considered the World’s Leading New Hotel by the World Travel Awards. Here he joins Breaking Travel News to discuss what the future holds for this iconic hotel.

Breaking Travel News: What have been the key highlights for the property in 2011?

BTN: Which new or emerging markets are you hoping to tap into?

Heiner Werdeling: Obviously, the re-branding to Viceroy Hotels & Resorts has been the biggest highlight of the year 2011.

HW: We will be working to gain more business from the MICE and wholesale segments.

The new Yas Viceroy witnessed an outstanding Formula 1 week from all aspects, with a strong focus on personalised service on a luxury hotel level. The hotel also hosted a number of large international conferences and as such has been highlighted to the international business community as well as diplomatic community.

HW: It is an extremely important market for us as we are proud to feature a true destination spa – a very luxurious ESPA facility that is not matched anywhere else. It plays an important role to arrange for a full program and allows us to offer all spa services expected in a luxury property.

BTN: How have occupancy levels been? HW: Abu Dhabi’s market has performed well in the 60s and in 2012 many new properties are opening on new islands and the downtown market of Abu Dhabi. BTN: What will be your main priorities for 2012? HW: Yas Viceroy will continue to focus on building more base business in the corporate, MICE and wholesale segments. With Yas Island’s enhancements in the new year - with the addition of a beautiful sandy beach and the new water park - it will have an exciting offering for all market segments. BTN: What are the key challenges ahead for the Yas Viceroy? HW: Abu Dhabi’s hotel room supply is increasing tremendously in 2012 and hence competition will be challenging, yet the offering of Yas Island itself as a destination cannot be matched.

BTN: How important is the spa market for you?

BTN: What types of in room technological innovations do you offer guests? HW: Yas Viceroy’s hotel rooms and suites feature the latest in-room technology, with facility control panels that offer automated curtains, lighting, air conditioning and connections for game consoles and personal music players. The hotel rooms are also equipped with several different mood lighting options for a relaxed atmosphere. BTN: What are your predictions for the travel and tourism industry in the Middle East? HW: We expect business to continue to be strong in the region, particularly with travellers from the region itself – whether expatriates living here or locals.

For more information visit www.viceroyhotelsandresorts.com or visit Hall 22.B/210.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 59

News

Mr Pierre Dalaux, CEO Thanda Group, centre, celebrates with Anita Vernes, Marketing Director, left and Bianca Shaw, Lodge Manager, right Thanda has been recognised 12 times by the World Travel Awards

Thanda remains in a class of its own Thanda Private Game Reserve has undergone a period of refurbishment to ensure it remains ahead of the chasing pack. Breaking Travel News tours the new tented camp.

Thanda Private Game Reserve in South Africa has been recognised as the World’s Leading Luxury Lodge by the World Travel Awards for the third consecutive year. Thanda has now won an exceptional twelve titles at the prestigious awards honouring its exceptional safari experience and luxurious five-star facilities. The latest award is testament to the dedication and hard work of Thanda employees over the years, ensuring the highest levels of achievement, not only in terms of hospitality but also in social and corporate responsibility efforts. Thanda managing director, Pierre Delvaux, said: “It is a tremendous honour to accept the award for the third consecutive year. The World Travel Awards Grand Final is the culmination of a year of global regional award events in search of the finest hospitality products in the world. This means winning at the event is a huge privilege, which makes me very proud of Thanda's amazing staff who go the extra mile and make the difference every time. “Judging from the packed and diverse turnout of top hospitality and tourism brands from around

breakingtravelnews.com

the world entering into the World Travel Awards, the event continue to make its mark as one of the most sought after awards in the world,” added Delvaux. Thanda Private Game Reserve is located in Hluhluwe Zululand, KwaZulu Natal in South Africa and remains the only safari lodge in the prestigious Leading Hotels of the World portfolio. Situated on 14,000-hectares of wild bush and rolling mountains, Thanda offers guests total privacy and exclusivity in an access-controlled environment where they can view all of the big five game as they occurred at the turn of the century.

Extensive Refurbishment Never resting on its laurels, Thanda Game Reserve also recently completed an extensive refurbishment of its tented camp in order to provide guests with better facilities and services. The project also saw a further nine tents added to the product offering, bringing the total number of tents available to guests to

fifteen, including Thanda's Luxury Honeymoon Tent. Thanda’s five existing tents had already been refurbished, but the decision was made to close the tented camp temporarily to ensure guests who would have been staying did not have an interrupted or unpleasant stay at Thanda. The tented section of the Thanda property reopened in February this year. In addition to increasing the accommodation offering, Thanda also expanded the tented camp by building a reception area, a curio shop, a new lounge, a new dining room, a 10x5 metre rim-flow pool, and a new boma. The existing sala was converted in to a spa, which will also be run and managed by Africology. The new facilities will ensure guests staying at the tented camp will undoubtedly have the five-star experience that is synonymous with Thanda.

For more information head over to www.thanda.com or visit the Leading Hotels of the World stand at Hall9/223.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 60

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 61

Portugal’s Leading Hotel

Portugal’s Leading Golf Resort

Portugal’s Leading Resort

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 62

Interview

Casa de Campo completes $42 million renovation Casa de Campo main pool deck

Breaking Travel News: Casa de Campo won six World Travel Awards in 2011 including the prize for the World’s Leading Golf Resort. What differentiates the property from any other? Claudio Silvestri: Casa de Campo is different from other properties in the amazing variety of high quality offerings available to our guests within a single destination: sports adventures, fine dining choices, accommodation choices, cultural experiences; educational opportunities and more. Guests who come here can choose from being as active or as relaxed as desired, within a luxury Caribbean ambience that is truly worlds apart from others. BTN: What has the arrival of two new carriers to La Romana International Airport meant for the property? CS: We were indeed very excited to inaugurate the arrival of these two new carriers: American Eagle from Puerto Rico and JetBlue Airways from New York. Our airport being only 8-minutes from check-in, offers not only a wonderful arrival experience but an additional full day of vacation added to a guests stay – half a day upon arrival and half a day on the day of departure! BTN: Casa has been undergoing major renovations recently. What feedback have you had from your guests so far?

Hot on the heels of its major $42 million renovation, the multi award winning Casa de Campo is already planning its next innovations. Chief executive Claudio Silvestri talks to Breaking Travel News about the latest developments.

CS: When the economy started slowing down, the owners of Casa de Campo took advantage of this opportunity and began investing in our guest experience. Over the last two and a half years, our owners invested $42 million dollars which totally transformed our guest experience. All of our hotel rooms were totally gutted and remodelled, the lobby and central area, main pool, new conference room and a new main kitchen was installed too! We have received nothing but rave reviews from our guests who love our new experiences! We will soon unveil the details of our new “green rooms” initiative and plan to open a new club at our Altos de Chavon artists’ village! BTN: Which new emerging markets are you targeting in 2012? CS: With the new air lift available and the convenience of our private terminal, we are now exploring opportunities throughout the

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 63

Casa de Campo entrance

Middle East and Saudi Arabia with our dynamic sales teams in concert with our global luxury travel partners such as American Express and the Leading Hotels of the World. BTN: In what ways are you embracing embrace social media and mobile technologies? CS: As Casa de Campo guests are “connected” and constantly on the move – travelling around the globe for business and pleasure - technology and staying connected to them 24/7 and their travel professionals is important to us. In addition to our own website, we have active social media sites on Facebook and Twitter and are moving into mobile technologies too! BTN: With so many features and services available to guests at Casa, what would you describe to be the focal point of the property? CS: Our sports facilities would have to be first with golf coming in at number 1 followed by polo, shooting and tennis (not necessarily in that order). Our golf is by far the very best found in the Caribbean. Pete Dye has an unmatched golfing experience in three entirely different courses featuring 63 holes of play for hotel guests on the Teeth of the Dog, The Links, and Dye Fore. Additionally there is a Jim Mclean Golf School at Casa de Campo. BTN: The Teeth of the Dog golf course, designed by architect Pete Dye, has consistently been ranked in the top 50 golfing courses since it opened in 1971. What is it about this course that is so special? CS: Construction began on the Teeth of the

breakingtravelnews.com

Dog in 1969 and it first opened for play in August 1971. This amazing course is a par 72challenge that stretches 7,471 yards in length. In addition to being an amazing Pete Dye design with trademark challenges throughout, it boasts 7 fabulous holes on the Caribbean Sea: four on the front nine and three on the back nine. Not only do you have the challenge of a Pete Dye design, but Mother Nature also joins with constantly changing trade winds, Caribbean Sea sprays and breath-taking beauty to draw your focus off your game. This is one course that creates an indelibly fond, lifelong memory that – if given the opportunity - you don’t want to miss! BTN: How is The Links refurbishment going? CS: The Links is our inland course and opened in 1976, after the Teeth of the Dog. Over the years, it received its annual maintenance – but last year, Pete Dye decided it was time to totally transform and remake this course. It has been closed since May 2011 and will reopen this month. The course will stretch out to 6,900 yards which is not long in this modern golf era, but will require accurate drives and pinpoint accuracy with irons. Five holes are played around man-made lakes. It will be a great course to play – and still very different from our other courses. This past September 2011. Pete Dye added another 9-holes to the Dye Fore golf course making this a 27-hole experience!

nature, guests not only are able to enjoy the very best in natural products, specialised treatments and sports specific massages during their vacation, but also can take their experience of a natural healthy lifestyle back home with the assistance of our holistic counselling component. Due to its emphasis on natural living, The Casa de Campo Spa has become a key component to nearly every guest experience. Casa de Campo Spa treatments include: Azucar Morena (featuring a sugar exfoliation); Rosemary and Sea Salt Caribbean PapayaPineapple Mix wrap; Aromatherapy of Purple Crush “featuring lavender”; Warm Bamboo Cane massage. BTN: What are the key challenges for travel professionals in the Caribbean at present? CS: Education. The travel landscape is constantly changing and travel professionals need to continuously educate themselves on the changes in the product offerings, lift available and how these changes best fit the clients they serve. BTN: What are your predictions for the travel and tourism landscape in the Caribbean in 2012? CS: The indicators I am seeing show that travel and tourism in the Caribbean will open up more as the global economy begins to settle down, while luxury travel to the Caribbean in 2012 will continue to rise.

BTN: How is the spa received by guests of Casa? CS: For 2012 we have taken our Spa experience to the next level. A true haven inspired by Caribbean roots and the purity of

For more information check out www.casadecampo.com.do or visit Hall 3.1/109.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 64

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 65

News

Reception Istabraq Suite

Five star Ellenborough Park The stunning luxury Cotswolds hotel Ellenborough Park has shot to the number one slot for Gloucestershire, the Cotswolds and Cheltenham on TripAdvisor as travellers can’t stop raving about their experiences at this charming hotel. In particular, the level of service and consistently high standards demonstrated by staff, together with the aesthetic lure of the property have been highlighted as contributing towards the overall experience, according to guests. Reviews include descriptions such as “couldn’t be better” and “words cannot describe how amazing this place is”. In addition to this exciting news, the property has been awarded five-star grading (with merit) following an AA inspection. The quality, textures and finesse of the cuisine in the popular Beaufort Dining Room were specifically commended. Thi s news comes on the back of the property, which is part of the Mantis Collection, being

breakingtravelnews.com

named UK’s Leading Country House Hotel and UK’s Leading Spa Hotel by the World Travel Awards in 2011. Graham Vass, general manager of the property, commented: “Please join me in congratulating my staff and, indeed all of you who have made this remarkable set of achievements possible. “I am extremely proud of many things about Ellenborough Park but I do think that our wellchosen, well trained, excellent staff is the discerning feature which has contributed to our being so highly regarded and recognised.” He added: “On top of the recent World Travel Awards Ellenborough Park has a great deal to be proud of.”

Located near to Cheltenham and set in parkland adjacent to the Cheltenham racecourse, the stunning country house comprises 62 large bedrooms and suites individually designed by Nina Campbell, an Indian themed spa and a heated outdoor swimming pool. Dining options include the oak panelled Beaufort Dining Room for formal occasions and The Brasserie, with its country house menu, as a more informal setting.

For more information please visit www.ellenboroughpark.com.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 66

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:52 Page 67

News Norwegian Cruise Line is considered Europe's Leading Cruise Line by the World Travel Awards

Norwegian Cruise Line reveals winter schedule Norwegian Cruise Line has announced its winter deployment for the 2013/2014 winter season. Breaking Travel News brings you the latest. Norwegian Cruise Line has announced its winter deployment for the 2013/2014 season with six ships sailing to the Caribbean and Bahamas & Florida from four homeports: Miami, New Orleans, Tampa and New York. Norwegian Jewel, the first Jewel class ship to homeport in New Orleans, will make her debut there on October 13th, 2013, offering sevenday Western Caribbean itineraries. The line - which is considered Europe’s Leading Cruise Line by the World Travel Awards - also plans to return to the Mexican Riviera from Los Angeles, with Norwegian Star sailing seven-day cruises in December 2013, March and April 2014, along with a series of Panama Canal voyages between Los Angeles and Miami.

Epic returns for her fourth season in the city, sailing 25 seven-day Easter Caribbean cruises from November 2nd, 2013. Norwegian Pearl is set to embark on a series of 26 seven-day Western Caribbean cruises from October 20th. Offering a longer cruise option, Norwegian Sun will sail ten and 11-day Southern Caribbean cruises from October 9th, 2013. Ports of call on the ten-day cruise include: St. Thomas, US Virgin Islands; Roseau, Dominica; Bridgetown, Barbados; Castries, St. Lucia; and Philipsburg, St. Maarten; along with four relaxing days at sea.

Norwegian will also continue its commitment to Canada & New England with two ships sailing to the region: Norwegian Gem from New York and Norwegian Dawn from Boston and Quebec. The line is also offering four transatlantic crossings and several repositioning cruises.

In New Orleans, Norwegian Jewel will make her debut on October 13th, 2013, offering a series of 26 seven-day Western Caribbean cruises through to April 13th, 2014. New for 2013, Norwegian Jewel will sail alternating Western Caribbean itineraries in November and December. Norwegian Dawn will return to Tampa and sail a series of 22 seven-day Western Caribbean from November 17th, 2013.

“The Caribbean and the Bahamas & Florida represent the majority of our winter cruising destinations and therefore we are pleased to offer a variety of itineraries, ships and homeports,” Norwegian's chief executive officer, Kevin Sheehan, told Breaking Travel News.

From New York, Norwegian Gem will continue her year-round sailings offering seven-day Bahamas & Florida cruises from April 27th, 2013 through to September 7th, 2013. The port order of the Bahamas & Florida sailings has been changed to include more port time in Orlando & the Beaches (Port Canaveral).

“Following a two-year hiatus, we are also pleased to bring Norwegian Star back to the West Coast to sail to the Mexican Riviera and through the Panama Canal.”

Panama Canal and Mexican Riviera Deployment

Caribbean and Bahamas & Florida Deployment Norwegian will have three ships sailing from Miami in the winter of 2013/14. Norwegian

breakingtravelnews.com

For the first time since April 2011, Norwegian will seasonally base a ship in Los Angeles, sailing a series of both 14-day Panama Canal and seven-day Mexican Riviera voyages. Beginning on October 13th, 2013, Norwegian Star is scheduled for eight Panama Canal cruises between Los Angeles and Miami.

Canada & New England For fall foliage viewing at its best, Norwegian Dawn will embark on four Canada & New England itineraries between Boston and Quebec from September 13th through October 4th, 2013. Norwegian Gem offers a series of five seven-day Canada & New England cruises from New York from September 9th through October 12th, 2013.

Transatlantics In addition, Norwegian Epic will make two transatlantic voyages: an 11-day sailing on April 20th, 2013 from Miami to Barcelona and a 13day cruise October 20th, 2013 from Barcelona to Miami. Norwegian Star will also make two transatlantic crossings: a 16-day from New Orleans to Copenhagen on April 21st, 2013 and a 12-day voyage from Copenhagen to Miami on October 1st, 2013. There are also a number of repositioning cruises available between various departure ports that visit exotic destinations in the Southern Ca ribbean and Panama Canal. Norwegian Dawn will set sail on a 12-day Caribbean Escape from Tampa to Boston on April 21st, 2013. The ship will return to Tampa from Boston on November 1st, 2013 on a 14day Caribbean Escape. Norwegian Jewel, Pearl and Sun will also offer a number of Panama Canal repositioning cruises between Miami and Los Angeles varying in length from 14 to 17 days.

For more information on Norwegian Cruise Line head over to www.ncl.eu or visit Hall 25./162.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:53 Page 68

News

Jumeirah Zabeel Saray celebrates first anniversary

Zabeel Saray Lobby

Zabeel Saray Pool Exterior

The Jumeirah Zabeel Saray hotel opened its doors on the west crescent of Dubai’s Palm Jumeirah just over a year ago and has been causing a stir in Dubai ever since. Breaking Travel News checks in to the world-class spa.

On opening the Jumeirah Zabeel Saray in January last year, the Jumeirah Group pledged to deliver luxury with an imperial touch with delightful details such as hand-painted frescoes, Turkish artworks and lavish murals conjuring up the magnificence of the Ottoman Empire. Their promise has been delivered. Located on the west crescent of the man-made wonder of Palm Jumeirah Island and overlooking the Persian Gulf, the enthralling property offers 405 spacious and luxurious accommodations with mesmerising views featuring private balconies, parquet flooring, hand-painted ceilings and murals, crafted marble, crystal chandeliers and Orientalist art worthy of the finest galleries. The hotel, which is the first developed by Zabeel Properties to open in Dubai, also features 38 private villas located around a lagoon pool on the beach and surrounded by tropical gardens. The residences are built with high-standard materials and designed with imperialistic interiors. In-room facilities include state of the

art equipment ranging from high speed internet connection to iPod docking stations. A key focus of the glittering hotel is an award winning 8000 square meter double floor Talise Ottoman Spa, which includes 42 private treatment rooms and suites with separate male and female areas, steam rooms, saunas, floating baths and adventure showers. At the heart of the spa are 3 Turkish Hammams crafted in fine marble and an indoor swimming pool. On being named World’s Leading Spa Resort, Stephan Schupbach, General Manager, Zabeel Saray, Jumeirah Hotel, The Palm, Dubai commented: “We truly have probably the biggest and most exciting spa which we have opened with over 50 different individual treatment rooms, three authentic Turkish Hammams, Thalasso pools. Anything you can imagine we have in our spas.” He added: “Award schemes such as the World Travel Awards are very important. It is recognition and healthy competition between colleagues in our industry and it is important to be a part of it.”

In addition to the hotel’s Mehteran theatre and event centre which holds live shows and social events, the Zabeel Saray hotel features ten world-class restaurants with Al fresco seating, bars and lounges. Restaurants include Al Nafoorah for Lebanese, Amala for North Indian and Laleza for Turkish cuisine. The Voda Bar, Sultan’s Lounge and Plaj are ideal venues for relaxing or meeting friends. A state-of-the-art fitness centre and a wide range of sports and leisure activities are on offer including two tennis courts, fishing, sailing and scuba diving. The property is also ideal for business travellers with superb conference facilities. Located on west crescent of Palm Jumeirah Island, a five minute drive from the Mall of the Emirates and a short drive to Ibn Battuta Mall and Jebel Ali free zone, Dubai International Airport is a 25 minute drive from the hotel.

For more information visit www.jumeirah.com or go to Hall 22.A/103.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:53 Page 69

News

Dusit International expands to the Maldives Sea Grill Restaurant at Dusit Thani Maldives

The Dusit Thani Maldives opened its doors earlier this year, marking Dusit International’s first venture into the Indian Ocean. Located on Mudhdhoo Island, the luxurious 100-villa resort features a signature Devarana Spa with tree top treatment pods, the Maldives’ largest infinity swimming pool, three restaurants and two bars. The luxurious Dusit Thani Maldives opened its doors in February, as a landmark addition to Dusit International’s fast expanding brand. In coming months, the group will also open properties in China, Abu Dhabi, Doha, Bahrain and Jeddah. Located on Mudhdhoo Island in UNESCO listed Baa Atoll, the 100-villa Dusit Thani Maldives is 35-minutes by seaplane from the capital Malé, blending Maldivian architecture with Thai artistry. “Dusit Thani Maldives will elevate the brand to a new level”, explains Chanin Donavanik, chief executive of Dusit International. “This property represents a milestone in our strategic expansion plans. As we gain momentum in the region, we look forward to advancing the guest experience throughout our group of hotels and resorts”

breakingtravelnews.com

Baa Atoll is not only home to Dusit Thani Maldives but also has the distinction of being a UNESCO World Biosphere Reserve. As such, green initiatives are in place throughout Dusit Thani Maldives. “Our entire operation is geared toward achieving a carbon-neutral programme,” explained Andres Rubio, general manager of Dusit Thani Maldives. “We are excited to be one of the leaders in sustainable resort development in the Maldives.” Gre en initiatives include solar thermal heating and an on-site water-bottling factory that produces mineralised water to reduce plastics. Additionally the hotel laundry is heated by a diesel steam boiler using minimal electricity. Biodegradables are used for composting, fertilising and landscaping. The island resort’s 100 villas and residences are furnished with the latest technology and each tier provides unique features, ranging from the Beach Villas to the Lagoon Villas and the Ocean Villas. Meanwhile the top of the range premium two-bedroom Ocean Pavilions and Beach Residences include large swimming pools and indoor and outdoor dining areas.

Sea Grill Restaurant at Dusit Thani Maldives

Meanwhile three restaurants and two bars provide quality and sustainable cuisine. Dusit International is a fast growing hotel group with over 23 hotel properties located in Thailand and overseas with more in the pipeline. As Dusit International gains momentum, several of its properties have been honoured by the World Travel Awards. The Dusit Thani Bangkok was named Asia's Leading City Hotel and Thailand's Leading Business Hotel in 2011; Dusit Thani Laguna Phuket was named Thailand's Leading Beach Resort in and Thailand's Leading Golf Resort in 2011 and Dusit Thani Dubai was nominated in several categories in 2011.

For more information visit www.dusit.com or go to Hall 26.B/224, or Hall 9/106. Aerial view of Mudhdhoo Island

The hotel’s extensive features include state of the art technology, a unique spacious lobby, the largest infinity swimming pool in the Maldives, comprising 750 squ are meters, and the Dervana Spa featuring tree top treatment pods that are suspended on top of the trees.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:53 Page 70

News Having been recognised as Africa’s Leading Apartment Hotel and the World’s Leading Residential Apartments by the prestigious World Travel Awards for the past two years, The Regent, Johannesburg, has a world-class reputation to celebrate. Located near the Johannesburg Stock Exchange, the Sandton Convention Centre, Nelson Mandela Square and the impressive Sandton Shopping Centre, The Regent offers an unsurpassed luxurious lifestyle to leisure and business guests, with excellent facilities and amenities of the highest standard. The Regent’s decor theme adheres to a modern yet comfortable style with exceptional “Yes-I-Can” service standards. This magnificent hotel building has a gentle curve that presents the apartments with breath taking views of Sandton, the country’s business and fashion hub. The philosophy at The Regent is one of tranquillity and peaceful living in a “home-away-from-home” environment. The hotel’s architecture was calculated in such a way that it allows an abundance of natural light to flood each room, taking full advantage of the warm northern sunlight for which South Africa is celebrated. The incorporation of expanses of glass further enhances the sense of space, allowing guests to indulge in the beautiful surrounding city views. Cori Terblanche, Director and Co-Owner, The Regent, told Breaking Travel News: “We developed this property as an apartment block initially, but we were thrown into the deep-end when The Regent became an apartment-hotel. “Being such a new hotel, we were deeply honoured when the World Travel Awards recognised our work and we will continue to develop over the coming years.”

Contemporary Decor The suites are accessed via private elevators which lead guests directly into their entrance lobby, while the living areas are situated on the northern facade of the building and open onto a private terrace. Large corner windows open the living spaces to the views and the gardens below. The magnificent penthouses span three floors, with the bedroom on the ground level, the living areas on the centre level and an entertainment terrace with a splash pool on the roof.

The Regent, Johannesburg, has been celebrated by the World Travel Awards

Luxury living in the City of Gold Breaking Travel News takes a tour of one of the finest apartment hotels in Africa.

The contemporary and luxurious decor style is reflected throughout the grounds of The Regent, including a fully-equipped exclusive gym complete with a heated swimming pool that is partially indoor and outdoor. Wellness In Motion Club & Spa provides top level fitness technologies with personal trainers on hand for assistance to ensure a complete body workout. The 24-hour reception offers the luxury and convenience of concierge services such as executive chartered flights, private catering and travel bookings. The hotel offers five modern in-house meeting rooms, free high-speed internet connectivity, shuttle services and limousine VIP services. The Regent’s personalised VIP treatment, coupled with a high-tech security system, which includes biometric finger print access system, makes the property a world class destination in the vibrant Sandton business hub. For more information visit www.theregent.co.za.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:53 Page 71

News

Views over Central Park from Jumeirah Essex House

Jumeirah Essex House supports the Armory Show

Art focus at Jumeirah Essex House For the fifth year in succession Jumeirah Essex House has confirmed it will act as VIP Hotel Sponsor to the prestigious The Armory Show. The decision is part of the Dubai-based hotel group’s global Culturally Connected programme.

Jumeirah Essex House has confirmed it will return as the VIP Hotel Sponsor of The Armory Show. The decision marks the fifth year of the landmark hotel’s partnership with the internationally acclaimed art fair, which has served as a cornerstone of the property’s prominent Art Program since its inception in 2006. The Art Program is part of Jumeirah’s global Culturally Connected platform which supports creative communities worldwide. Jumeirah Essex House will serve as the official hotel for guests of The Armory Show including VIPs, artists, collectors, art dealers, and curators as well as a wide range of cultural tourists who travel to New York expressly to attend The Armory Show and enjoy the city’s Arts Armory Week. Located in the heart of New York’s cultural centre and at the base of Central Park, Jumeirah Essex House has long been collaborating with art institutions and businesses as part of its ongoing commitment to supporting the diversity of innovative expression and to promoting outstanding artists. In celebration of The Armory Show - which takes place in New York from March 8th-11th - and the international art contingent it draws, Jumeirah Essex House will debut a special exhibition of contemporary

breakingtravelnews.com

Brazilian photography, in association with 1500 Gallery, the first gallery in the world with an explicit focus on Brazilian artists. On view through the spring, and open to the public inside the hotel’s Gallery at South Gate, the exhibit will feature contemporary and vintage works by some of the region’s most exciting and promising emergent photographers such as Claudio Edinger, Antonio Augusto Fontes and Bruno Cals. The installation will include a range of thematic approaches and styles that reveal the richness and diversity of this group of photographers, while showcasing the majesty and magic of their common subject – Brazil.

Culturally Connected Through its global Culturally Connected arts and culture platform, Jumeirah seeks to support creative communities in ways that offer guests exciting new experiences, while fostering new opportunities for artists and providing a bridge for ideas and people within the hotel environment. Jumeirah Essex House launched its art programme in 2006 under Jumeirah curator Katherine Gass with an active Artist-inResidence Programme and Lobby

Exhibition that celebrates the hotel’s prime location at the foot of majestic Central Park while honoring its historic tagline: “Always In Touch with The Park, Never Out of Touch with The City!”

Jumeirah Essex House The historic New York City hotel Jumeirah Essex House, with a coveted Central Park address, is ideally located in the heart of Manhattan. The property is part of the Dubaibased international hospitality group, and sister to the world’s most luxurious hotel, Burj Al Arab. Features of the hotel include breathtaking views, outstanding dining and unrivalled conference and banqueting facilities. South Gate, the hotel’s spectacular Tony Chidesigned restaurant featuring renowned chef Kerry Heffernan, has received rave reviews from customers and critics alike. Jumeirah Essex House was also recognised as ‘North America’s Leading Business Hotel’ and ‘United States’ Leading Business Hotel’ by the World Travel Awards in 2009, 2010, and 2011. For more information take a look at www.jumeriahessexhouse.com or head over to Hall 22.A/103.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:53 Page 72

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:53 Page 73

News

History with a modern twist

Hotel Adlon Sales Director, Bardia Torabi, celebrates at the World Travel Awards

The original Hotel Adlon opened in 1907, and rapidly established itself as a magnet for the glitterati that fell for its architecture and technical perfection. Greta Garbo, Albert Einstein, John Rockefeller and Franklin Roosevelt were just a handful of the many names to enjoy its palatial grandeur, while Marlene Dietrich lived permanently in a suite here. The Adlon’s fortunes rose and fell with those of Berlin but, remarkably, it almost survived World War II unscathed until a fire gutted it right at the end of the conflict. One wing remained open during the Cold War era but the hotel found itself on the east side of the city when the Berlin Wall went up. After the wall came down, the hotel was rebuilt by Kempinski on its original site and reopened in 1997 in an event that captured the spirit of hope in a city reborn.

Hotel Adlon Kempinski in Berlin

Like its legendary predecessor that once stood on the original site, the Hotel Adlon Kempinski upholds a tradition of luxury, hospitality and exceptional service, while also boasting a brand new array of modern amenities. Not least because of its prominent position and proximity to the parliament, the Adlon is once again regarded as the “government's unofficial guest-house”, providing a home-from-home for state visitors and celebrities from all over the globe. The light and airy conservatories, the spacious ballroom, the prestigious lobby with mosaic dome and mezzanine offer extensive scope for festive occasions, conferences and receptions.

Perfect for business or pleasure In addition to the 382 rooms and suites, including three luxurious presidential suites, the Adlon also boasts elegant salons and function rooms which look out onto Pariser Platz, the Brandenburg Gate, the Reichstag building and Berlin’s magnificent boulevard Unter den Linden.

The Ice Bar at Hotel Adlon

Hotel Adlon Kempinski is more than Berlin’s most luxurious residence, it is a key part of the German capital’s fascinating story and a glimpse into its dynamic future.. Walking into the lobby of Hotel Adlon Kempinski, you are overwhelmed by a sense of grandeur that makes the hotel something more than just another luxury residence, more a key part of Berlin’s fascinating history. Run

breakingtravelnews.com

firmly along the lines of a traditional luxury hotel, the Hotel Adlon Kempinski - known affectionately as The Adlon for generations enjoys an unrivalled location next to the Brandenburg Gate, moments from the Reichstag and overlooking the Holocaust memorial. Despite its respect for tradition, the hotel also embraces modern twists to ensure its discerning guests receive maximum comfort in exquisitely appointed rooms and public areas. The efforts of the team were celebrated recently at the World Travel Award Grand Final, where the property was voted ‘World’s Leading Luxury Historic Hotel’.

The 500 square metre ballroom with its three impressive chandeliers is situated on the ground floor at the heart of the hotel and represents an ideal location for meetings in an exquisite atmosphere. The ballroom is surrounded by two light and airy conservatories, which are in a style reminiscent to the legendary Hotel Adlon: the black and white checker-patterned floor combined with the natural day light and the flood of plants conveying a bright and Mediterranean atmosphere. The exclusive Michelin-starred gourmet restaurant Lorenz Adlon and six private dining rooms offer an unforgettable view onto Pariser Square and the Brandenburg Gate. For more information head over to www.kempinski.com/de/berlinadlon or check out Hall 9/217.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 74

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 75

News

Diethelm Travel Group takes on the world Diethelm Travel offers adventure across Asia

Diethelm Travel was formed five decades ago

Diethelm Travel Group has seen it all over the past 50 years, consistently presenting travellers across Asia with the very best the continent has to offer. Here Breaking Travel News recaps the journey of this industry leading brand. From its first halting steps over five decades ago, Diethelm Travel Group has grown to be one of the largest and most important inbound tourist operators in Asia, handling 500,000 leisure and business travellers every year. While travel is the company's business, and Diethelm now employs some 600 people in 12 countries, it still definitely calls Thailand home. Diethelm has grown up alongside the kingdom's tourism industry, from those far-off days in the late 1950s when visiting Thailand was sti ll an exotic experience for only a handful of adventurous or rich travellers.

arrangements to local sightseeing companies. But Wettstein soon realised that the Diethelm Travel office could not be run profitably without selling foreign airline tickets and its own sightseeing tours too - which he started doing. That ruffled some feathers among local Swissair management at the time and led to Diethelm Travel and Swissair going their separate ways. Diethelm Travel, in a familiar form to today, was born and took up residence in 1957, at 311 Suriwongse Road. The first group of package travellers from Hotelplan Munich, numbering 65, landed in Thailand on December 28th 1959. In January 1960, a similar group, travelling on a Kuoni package, arrived. Diethelm thrived as word spread of the surprising and exotic splendours of Thailand and the friendliness of the Thai people. Arrivals grew steadily and Diethelm Travel's business flourished alongside it.

Diethelm Travel Group traces its origins to an agreement signed in 1956 between Diethelm & Co's Shipping Department and Swissair, under which Diethelm agreed to act as the airline's agent in Thailand. The first flight from Zurich arrived a year later, landing at Don Muang airport on April 3rd. The event was marked with a set of postage stamps of the first flight cover, still on display at Diethelm's head office.

On e of the first major changes to Diethelm came in the 1970s with the formation of Diethelm Marketing Services. While the name changed later, first in 1994 to Diethelm Tours, and then again to DITS Travel in 2001, and finally to the founding of the holding company Diethelm Travel Group on August 6th 2002, Diethelm Travel's core business and vision have remained the same - servicing the needs of corporate and leisure travellers throughout the kingdom and beyond.

Many milestones in Diethelm Travel's history have been possible due to the vision and dedication of the company's staff, and those early days were no exception. Initially, the company's first representative, Elio Wettstein, had planned to outsource travel and tour

The company grew rapidly in the 1980s as the Thai tourism boom took off in earnest. By 1987, the government of Thailand's landmark â&#x20AC;&#x2DC;Visit Thailand Yearâ&#x20AC;&#x2122;, Diethelm handled 100,000 tourists for the first time. That built the basis for further expansion in the 1990s as tourist

breakingtravelnews.com

arrivals grew rapidly. Diethelm Travel's first steps outside Thailand came in September 1991, when the company opened its office in Vientiane, Laos. In October 1992, Diethelm Travel Cambodia opened its doors in Phnom Penh. By 1993, Diethelm Travel had expanded in Laos from the capital to Luang Prabang and in Cambodia to Siem Reap. Three years later, on January 17th 1996, Diethelm Travel Myanmar opened its doors with four offices throughout the country. That same year, Diethelm Trave l bought the Malaysian firm Semesta Travel and renamed it Diethelm Travel Malaysia. Diethelm Travel opened its first office in China on May 5th 1998 - the first foreignlicensed tour operator to do so. Vietnamese operations followed, with Diethelm Travel opening in Ho Chi Minh City and Hanoi on May 4th 1999. Also that year, Diethelm Events was launched as a continuation and expansion of the successful incentive department. The expansion continues, as Diethelm Travel builds on the expertise and professionalism of all its people. In 2005, Diethelm Travel Bhutan was launched and in 2007 the company opened in India, a promising new area of growth. In 2008 Diethelm Travel Sri Lanka and Diethelm Travel Maldives were added, while in 2009, Diethelm Travel Singapore opened, fulfilling a long standing wish to be rep resented throughout the south-east Asian Peninsula. Diethelm was recognised as Asiaâ&#x20AC;&#x2122;s Leading Tour Operator by the World Travel Awards earlier this year. For more information visit www.diethelmtravel.com or head to Hall 26/229.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 76

News

Datalex continues to innovate

Datalex, a world-leading provider of travel retail software products, has been recognised as the best in the industry by the World Travel Awards. Breaking Travel News takes a look at what the Irish brand has in store for 2012 to make sure it stays ahead of the game.

Datalex commercial director Peter O’Kelly, centre, celebrates with World Travel Awards founder Graham Cooke

Datalex has been voted the World’s Leading Travel Merchandising Solution Provider and World’s Leading Travel Distribution Solution Provider by the World Travel Awards at a Gala Ceremony in Doha following an exhaustive global search. More than 200,000 industry professionals voted in the annual poll of leading brands, with the Irish company recognised for its ability to drive growth in revenues across the globe. Picking up the award Datalex Commercial Director, Peter O’Kelly, told Breaking Travel News: “We are delighted to receive these two awards from the World Travel Awards. This is the culmination of all the hard work put in by our developers, architects, testers and all our other staff. It is great for them to be recognised in this way.” He added: “Next year we will continue to innovate in order to maintain our industry leading position.”

Worldwide Platform Headquartered in Dublin, Ireland, the company maintains offices in Europe, Asia Pacific and USA

and has long been considered a world-leading provider of travel retail software products. Its customers represent the most profitable and innovative retailers in the travel sector. The Datalex Travel Distribution Platform (TDP) is a portfolio of software products that enables advanced retail pricing, shopping, promotion and redemption of multiple travel products and services across multiple sales channels (online, mobile, social media, call centre, airline on-board and airline kiosk/check-in). Technologies such as Datalex’s TDP continue to play a key role in enabling the growth and transformation of travel retail practice. “As consumers, we are accustomed to contextual, collaborative and intuitive conversations with retailers such as Amazon, Zappos or eBay feeding our demand for relevance in real time,” said Ornagh Hoban, Datalex vice president of marketing and strategy. “We search and share conversations and experience across our preferred social networks. We look to minimise dwell time in an always-connected world where potential touch points with the retailer/supplier have increased exponentially.

Hoban added: “We don’t want more aggregated content that adds complexity, has no context to our shopping journey and takes no account of who we are, where we are and what we value. We expect the retailer to ’listen’ to our value, intent, preferences and history.” Datalex recognises the key to differentiation and competitive advantage is the ability to inspire, personalise and optimise the travel retail experience. With this in mind, the Datalex focus is to enable greater system agility and control to ‘intuitively’ listen to the traveller’s intent, preferences and history and offer the most relevant and compelling product, price, promotion or reward in real time, and at every available interaction throughout the travel experience. For more information head over to www.datalex.com.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 77

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 78

News

Spa dining at Jetwing Lighthouse

Attended by prominent society figures, representatives of the media, as well as attendees of the HSBC Galle Literary Festival 2012, the launch was a success; with more than 100 guests within the homely atmosphere of the Galle Heritage Villa, Jetwing Hotels’ recent acquisition.

Galle Heritage Villa

Jetwing Hotels celebrates environmental credentials with new book

Situated within the picturesque Fort of Galle, the four bedroom Galle Heritage Villa was a hit among the guests due to its Old World charm. “It brings a smile to my face, knowing that finally Jetwing has been recognised for measures we put in place a long while ago as well as our constant dedication to being a sustainable and environmentally conscious company, and I must say that Juliet and her team have done an excellent job,” said Cooray. “Jetwing’s long-term goal is to be carbon neutral; we are striving to achieve such status in the years to come.”

Jetwing offers ecologically focused holidays in Sri Lanka

Long a champion of environmental values in the hospitality sector, Jetwing Hotels has seen its efforts recognised in a new book – Paradise Exorcised. Breaking Travel News goes along to the launch.

“The entire book? It was a wild ride!” added Juliet Coombe. “Balancing my two sons and travelling around the country seeking out Jetwing’s initiatives was indeed a difficult task, but one that is well worth it. David and I both were surprised to know the extent to which Jetwing has planned their projects, especially their future ones. Speaking to the team, as well as the general managers, we saw their passion, their commitment towards what they believe in and we aimed to bring that out in the book, which we feel we have done.”

Jetwing Hotels the project, being powerfully involved in the field of sustainability and responsible business practices.

They say an idea brings about change, a vision brings about evolution. On January 19th 2012, an idea was launched, in turn to create a vision. Written and compiled by renowned author Juliet Coombe, with the help of environmental expert David Altabev, Sri Lanka’s first guidebook dedicated to responsible travel was unveiled at Jetwing’s Galle Heritage Villa to much fanfare. Entitled ‘Paradise Exorcised’, the book seeks to educate travellers on the effects of global tourism, as well as offering tips on how to minimise their impact.

The launch party was addressed by Hiran Cooray, chairman of Jetwing, who outlined the sustainability measures undertaken by the company to minimise its impact on the environment. Cooray praised the dedication of Juliet Coombe, as well as David’s expertise in the sustainability field, both of which contributed immensely towards the project’s completion.

Being one of a kind in scope and imagination, the book has attracted the attention of prominent personalities such as Mahela Jayawardena, who contributed a foreword. Being a passionate protector of the environment, the elegant cricketer has supported the development of the guidebook from its inception. In addition, HSBC and Small Luxury Hotels of the World have become partners on

David and Juliet also offered their thoughts, inspiration and commitment towards the cause of sustainability as well as emphasising the growing need to be environmentally conscious. The talented young Asia Hewapathirana, whose work is featured on the cover of ‘Paradise Exorcised’, was also a part of the discussions and actively engaged in the cause through creativity and art.

Family owned and in the tourism industry for the past 38 years, Jetwing Hotels has surpassed expectation in every aspect. Building on their foundation of being passionate, as well as the experience of true, traditional Sri Lankan hospitality, constantly pioneering discoveries captures the essence of the brand. Such a strong statement and direction have enabled Jetwing Hotels to imagine, create and manage marvels and masterpieces, where distinctive design and elegant comfort complement each other and the environment. This success has also been recognised by the World Travel Awards, which elected Jetwing Hotels as Sri Lanka’s Leading Boutique Hotel in 2011. For more information visit www.jetwing.com or head over to Hall 5.2A/114.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 79

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:54 Page 80

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:55 Page 81

Six times winner of ‘Tobago’s Leading Hotel’ at the World Travel Awards

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:55 Page 82

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:55 Page 83

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:55 Page 84

News

Hôtel Le Bristol in Paris is considered the best in Europe by the World Travel Awards

Hôtel Le Bristol unveils results of €100million restoration Hôtel Le Bristol has recently unveiled the results of a €100million three year restoration programme. Breaking Travel News takes a look at the new signature suites, Spa Le Bristol by La Prairie, and Epicure restaurant. Hôtel Le Bristol, the first hotel to be rated as a Palace in France, has unveiled the completion of Spa Le Bristol by La Prairie, two new signature suites and Epicure, the newly decorated three star Michelin restaurant, formerly the ‘Gastronomique’. The two new suites – the ‘Imperial’ and the ‘Honeymoon’ – will be two of Paris’s most dramatic. The launch heralds the completion of a €100million three year restoration programme which included the launch of a new wing in 2009 and addition of restaurant Le 114 Faubourg. The entire restoration programme has been designed by hotel owner Maja Oetker in close collaboration with architect Pierre-Yves Rochon.

Spa Le Bristol Spa Le Bristol by La Prairie includes eight beauty treatment cabins, a Russian Wet Room with the first affusion shower in Paris, a Turkish bath for women only, a double VIP suite, a fitness centre, children’s area and a hairdressing salon. The spa is also working with five other famous brands including Organic Pharmacy, Russie Blanche, Maison D’Largon, Les Thermes Marins de Saint Malo and By Terry. The spa is set over three floors of the hotel, is bathed in natural light and opens out onto a beautiful indoor garden. A

welcoming water wall in the reception area invites guests to enter a timeless cocoon of wellbeing and beauty in typical French-style luxury. Two tailor-made signature treatments include Private Bristol for Traveler and Ritual Rose de Mai.

Signature Suites The two new signature suites will be some of the hotel’s most iconic. Each has two bedrooms and are decorated with superb quality fabrics from the house of Canovas with Aurora pink marble in the bathrooms. The Imperial Suite spans 320m² and, with its impressive Versailles parquet, boasts its own dining room for up to twelve people overlooking the hotel’s French-style garden, a separate lounge decorated with the famous Taillardat furniture and a large walk-in wardrobe in the main bedroom. The second bedroom features a lounge area, bath, separate shower and double washbasin. The suite also has its very own hamman. The Honeymoon Suite offers a panoramic view of some of the capital’s finest monuments including the Eiffel Tower, Les Invalides and the Grand Palais. Furnished in typical 18th century style, the suite spans 237m² and exudes ultimate luxury with four surrounding balconies, a large lounge, an elegant main bedroom with walk-in wardrobe and a second

bedroom decorated in champagne and red shades ensuring an unforgettable stay.

Epicure Epicure, Hôtel Le Bristol’s newly christened three Michelin starred gastronomic restaurant, reflects the hotel’s art of gracious living through its cool, comfortable, elegant and bright ambiance. The restaurant now opens out onto the hotel’s striking French-style garden so diners can enjoy the beautiful surroundings all year round, which is remarkable for Paris. At Epicure guests can enjoy fine cuisine specially prepared by Le Bristol’s 3 Michelin-starred Head Chef, Eric Frechon as well as sweet delicacies by ‘Pastry Chef of the Year’, Laurent Jeannin. Didier Le Calvez, chief executive of Hôtel Le Bristol, commented: “The recent renovations are a major step forward for Hôtel Le Bristol to further enhance our position and provide authentic, luxury living in the heart of Paris. Spa Le Bristol is devoted to the art of fine living while the launch of our two luxurious signature suites and Epicure will supplement the unique European Heritage that is synonymous with Hôtel Le Bristol.” For more information head over to www.lebristolparis.com.

breakingtravelnews.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:55 Page 85

KARAFUU

Beach Resort & Spa

A luxurious Resort on the east coast of Zanzibar

www.karafuuzanzibar.com

World Travel Awards

2011 TANZANIA’S LEADING RESORT AFRICA’S LEADING BEACH RESORT

info@karafuuzanzibar.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 86

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 87

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 88

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 89

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 90

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 91

News

Cruise the Nile with Sonesta

The brand took the award for the second consecutive year at the WTA Africa & Indian Ocean Gala Ceremony in Egypt in 2011.

What is on offer? In total Sonesta offers five vessels on the route. Star Goddess, an all-suite cruise ship, features 33 suites named after famous composers, giving it a touch of elegance and sophistication. The ship comprises two Chopin Suites, 27 Beethoven Suites and four Mozart Suites. In turn, Nile Goddess features four Presidential Suites, two Senator Suites and 47 deluxe Cabins. This elegant vessel features luxurious accommodation with broad panoramic views, bathrooms with full-size bathtubs, elevators on board and all the expected modern conveniences. Moon Goddess features 49 Standard Cabins with sliding glass doors opening to private balconies and four Presidential Suites, each with a private lounge. Elegant amenities on the vessel include a discothèque, a restaurant, and a gym as well as room service and a jogging track.

Presidential Suite seating area onboard Moon Goddess The new Amirat Dahabeya

Relax by the pool onboard Star Goddess

Sonesta Nile Cruises vice president business development, Nahed Samir, celebrates with WTA founder Graham Cooke

Sonesta Nile Cruises took the title of Africa’s Leading River Cruise Company in 2011, with guests voting its five vessels among the best in the world. Breaking Travel News takes a look at what is on offer at this dynamic operator.

breakingtravelnews.com

Cairo-based Sonesta Cruise Collection presents guests with a unique chance to experience the delights of sailing the majestic River Nile. On offer are three, four and sevennight cruises along the mighty river, taking in the sights between Luxor and Aswan in the south of Egypt. Guests can travel aboard the Sonesta Star Goddess, Sonesta Sun Goddess, Sonesta Nile Goddess, Sonesta Moon Goddess or - the latest addition - the Amirat Dahabeya. With so much on offer, it is little wonder Sonesta Nile Cruises has been recognised as Africa’s Leading River Cruise Company by the prestigious World Travel Awards.

Sonesta Sun Goddess offers 58 Standard Cabins, a number of Senator Suites, one Presidential Suite and one Royal Suite with a private lounge. All cabins feature broad panoramic views, while suites feature a balcony, connecting cabins, direct-dial telephone, hairdryer, safe, mini-bar, music system, plasma screen TV, wireless internet access, individual climate control, while bathrooms are equipped with full-size bathtub, and purified water, filtered and softened before distribution. Other facilities are available such as a meeting room, gym, spa, jogging track, jewellers shop, gift shop, hair salon, laundry service, outdoor pool, lounge, main dining room, and a sundeck bar overlooking the Nile, while in-room dining is available until midnight. Nightly entertainment is also on offer, including belly dancing, Captain’s Welcome Party, a Fancy Galabiya Party and Nubian Folkloric Show. Finally, the new Amirat Dahabeya is intended to take holidaymakers back in time to a gentler, more gracious era on the Nile during a seven night cruise to Aswan. This elegant sailing vessel was common during the days of the monarchy, during the 1920-40s, when aristocrats and sophisticated travellers cruised on the Nile in style. Facilities include six cabins and two suites, open air oriental-style Jacuzzi, spacious sundeck and stylish common lounge. While not onboard, daily guided excursions are arranged on behalf of passengers, taking in the ancient Egyptian sites, including visits to the Karnak, Luxor Temples, the Valley of the Kings & Queens, Temple of Hatshepsut at Deir El Bahary, the Colossal of Memnon, Temple of Horus, The Temple of Sobek and Haroeis in Kom Ombo. Kitcheners Island, the Temple of Philae and a chance to sail on the Nile by felucca around Agha Khan Mausoleum are also on offer.

For more information head over to www.sonesta.com/nilecruises or visit Hall 9/222.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 92

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 93

Exclusive Interview in a vision for a more efficient industry. Eticketing, bar-coded boarding passes and selfservice kiosks are great enablers for industry innovations. Our job is to work with all the stakeholders to set the standards which can then be implemented where and how it makes most sense in serving passenger needs— particularly the desire for more choice, convenience and control over their journeys through self-service. In 2012, StB is focusing on reaching critical mass regarding the electronic miscellaneous documents (EMD) project. By the end of the year, airlines representing 75% of passenger volumes will be issuing electronic miscellaneous documents - offering more access to more services for passengers, and saving processing costs for airlines. We continue our focus on reducing baggage mishandling by up to 50% with our Baggage Improvement Programme. 2012 will also see a massive ramp-up of our Fast Travel initiative this year we are aiming for an additional 100 airline/airport pairs.

IATA seeks to enhance airline connectivity

Tony Tyler checks in with Breaking Travel News following his recent appointment as chief executive and director general of IATA. Breaking Travel News: How are you finding your new role as chief executive and director general of IATA? Tony Tyler: The role of chief executive and director general of IATA is an immense challenge and a great privilege. It is very different from running an airline – I am very conscious that I need to represent the needs of our 230+ members, and that means a lot of travel and a lot of events and one-to-one meetings. My expectations of the IATA staff were high – and they have not let me down. We have a dedicated and knowledgeable team and a great deal of important work to achieve. BTN: What do you see as being the single most important challenge facing the aviation industry today?

breakingtravelnews.com

TT: Our biggest challenge is always safety. It is our top priority and it must always improve. But aviation has no shortage of challenges— financial sustainability among them. We are expecting a 0.6% profit margin this year, on revenues of $600 billion – that’s a lot of turnover without much leftover. If that expectation is met, then the airline industry will have lost over $26 billion since 2001 on revenues in excess of $5.5 trillion. IATA will be working hard to deliver value to our members that can be measured on their bottom line. Aside from the economics, we need to work harder to make governments understand the power of aviation connectivity to drive economic growth. Regrettably, some governments seem to regard aviation as a nuisance which is best restricted and taxed. So we need to work with them to reverse that trend.

BTN: Which aspects of the Simplifying the Business programme are you most focused on for 2012? In what ways do you support airlines in implementing any changes?

Another key project that we are launching will create more flexible alternative channels for the airlines to offer their product innovations to the travel agent community. BTN: How does IATA view the new European Union-sponsored Emissions Trading Scheme? TT: Europe deserves credit for pushing market-based measures up the global agenda as an essential part, if temporary, of the solution for addressing aviation emissions. But Europe must recognise that aviation is an industry that is built on global—not regional solutions. And the extra-territorial aspects of the scheme have been seen as an attack on sovereignty by over 40 states. The International Civil Aviation Organisation is the place to build global agreement among governments on issues such as climate change. They already have a successful track record on noise and safety. And at their 2010 Assembly they agreed 15 principles to guide a global framework on economic measures, to be agreed at the 2013 Assembly. European states need be sincere participants in the process and facilitate ICAO’s success. BTN: What are your predictions for the aviation industry over the next five years? TT: History is usually a good indicator of what the future holds. If the trends we observed over the last decade continue, we can expect that aviation will continue to grow (at nearly 6% per year), to become safer and to provide great value and even better convenience to passengers and shippers. That is all good news. But it would also be fair to say that we can expect the unexpected. Airlines have transformed themselves over the last decade of crises and shocks. I believe that there is still more innovation to come. But I would also like to see the partners in the industry’s value chain work together more closely—to share risk and reward more equitably and to reinforce aviation’s resilience. We are in this together so it makes sense to rally a team effort that is focused on win-win solutions. For more information visit www.iata.org.

TT: Simplifying the Business has a number of important projects each of which plays a role

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 94

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:56 Page 95

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:57 Page 96

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:57 Page 97

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:57 Page 98

www.turksandcaicostourism.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:57 Page 99

News American Airlines boosts Jamaica frequency American Airlines has revealed it will add an additional daily non-stop flight between Miami International Airport (MIA) and Norman Manley International Airport in Kingston, Jamaica (KIN), for the summer season. The flight will operate between April 4th and August 20th, 2012, bringing the total number of daily non-stop flights between Miami and Kingston to four during the summer season. The new service will be operated with a 160-seat Boeing 737 aircraft.

American Airlines is increasing its Jamaica service

"With its beautiful scenery and rich culture, Kingston is a very popular destination, especially in the summer months," said Peter Dolara, American's Senior Vice President for Mexico, the Caribbean and Latin America. "We are pleased to offer our customers more options for their travel to and from

Breaking News Breaking Travel News brings you all the latest news from the global tourism industry Abu Dhabi's The Fairmont Bab Al Bahr

IAG profits soar International Airlines Group – operators of British Airways and Iberia – has seen profits soar during 2011. In total the group recorded operating profit of €485 million over the 12 months to December 31st, up from €225 million the previous year. Revenue was also up 10.4 per cent to €16.4 billion. Fuel costs were up 29.7 per cent over the year, while other operating costs also increased 1.1 per cent. However, revenue per passenger was up 3.6 per, on top of capacity increases of 7.1 per cent. Willie Walsh, IAG chief executive, outlined the challenges faced by the different airlines in the group. “The north Atlantic market remains strong, benefitting British Airways,” he explained. “Iberia’s challenge is its exposure to financial uncertainty in the Eurozone in a highly competitive marketplace with no-frills airlines, high speed rail and growing competition from more efficient long-haul airlines.

breakingtravelnews.com

“Its management has been focused in addressing this, however, the challenge remains for Iberia to become more competitive especially as it has a high cost base and outdated workplace practices.” He added: “The launch of Iberia Express in late March, alongside the restructuring of its network and hub, will enable Iberia to become more customer focused and cost effective.” Walsh also criticises changed to Air Passenger Duty in the UK, which he revealed cost British Airways almost £500 million in 2011.

Visitors up to Abu Dhabi The number of hotel guests staying in Abu Dhabi’s 127 hotels, hotel apartments and resorts rose by 29 per cent in January this year compared to the same month last year, according to the latest figures released by the Abu Dhabi Tourism & Culture Authority. Last month some 198,139 guests stayed in Abu Dhabi with the number of guest nights

also rising, this time by 20 per cent to 571,672. “The strong increase in guest arrivals and guest nights appears to have been significantly influenced by January’s dynamic events calendar, which included the hosting of the Volvo Ocean Race and the fortnight of activities staged to coincide with it, the Abu Dhabi HSBC Golf Championship and the World Future Energy Summit, which attracted some 650 exhibiting companies to Abu Dhabi National Exhibition Centre,” explained His Excellency Mubarak Al Muhairi, director general, Abu Dhabi Tourism & Culture Authority (ADTCA). “Stays are also likely to have benefited from increased air access to the destination brought about by Etihad Airway’s recent launch of its four-times-a-week service from both Chengdu, China and Dusseldorf, Germany and the start of Air Berlin’s four weekly flights from its home base.”

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:58 Page 100

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:58 Page 101

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:58 Page 102

Leading International Luxury Fashion Brands on show at the inaugural World Luxury Fashion Week at the new and iconic Jumeirah at Etihad Towers, Abu Dhabi.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:58 Page 103

Jumeirah at Etihad Towers Abu Dhabi United Arab Emirates 23-27 OCTOBER 2 012 abudhabi@worldluxuryfashionweek.com www.worldluxuryfashionweek.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:58 Page 104

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:58 Page 105

360 WORLD VIDEO LTD IS A MEDIA PRODUCTION COMPANY WITH A DIFFERENCE We specialise in 3D stereoscopic video production for the Travel, Tourism, Hospitality & Sports industry. Our previous campaigns have included 3D Animation, 3D Movies, 3D commercials for TV advertising and 3D for the internet.

WHY 3D? SPORTS, TRAVEL AND TOURISM BRANDS CAN UTILIZE THE ADVANCEMENTS IN 3D TECHNOLOGY TO FURTHER ENHANCE THEIR BRANDS TO CONSUMERS.

■

Hotels can utilise 3D movies to invite their audience to take a tour through their grounds, seeing the decadence of the décor, the spacious rooms and intimate details that make the property unique.

Hotels, sporting associations, airlines and tourism boards can now truly showcase their offerings by inviting audiences to experience for themselves what it is actually like to be there. Through the power of 3D, audiences can step outside of their current location into a new destination, sporting arena or hotel and encounter what the venue can offer to them.

■

Airlines can create 3D TV advertisements to showcase the use of space onboard where before they could only describe it.

■

Tourism boards can invite audiences to experience the sights and sounds of their destination before planning a visit through the use of 3D internet.

3D reality goes beyond what photography and virtual tours have previously offered by creating a deeper sense of involvement for the consumer, therefore making them much more likely to want to live through the experience for themselves.

IT’S TIME TO JOIN IN NOW! Join 360 World Video Ltd and see how we can make a real difference to your marketing & advertising strategy.

AT 360 WORLD VIDEO LTD WE LOVE WHAT WE DO AND WOULD RELISH THE OPPORTUNITY TO SPEAK WITH YOU FURTHER ABOUT YOUR 3D PROJECT. For more information on animation or live action 3D please contact us at: T: +44 (0) 20 7925 0000 F: +44 (0) 20 7925 2552 E: info@360worldvideo.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:59 Page 106

WYNDHAM GRAND REGENCY DOHA

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 10:59 Page 107

WELCOME TO A WORLD OF LUXURY With the lavish ambience and grandeur vibe, you can experience a Grand service like royalty. Luxury is within your reach at Wyndham Grand Regency Doha. TEL: +974-4434-3333 FAX: +974-4434-3444 www.wyndhamgrandregency.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 108

we have the caribbean covered

Over 4400+ domains for 35+ Caribbean countries, each in 29 different languages: Countries covered: Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Belize, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic, Grenada, Grenadines, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Puerto Rico, St Barts, St Kitts, St Lucia, St Maarten, St Martin, St Vincent, Tobago, Trinidad, Turks And Caicos, US Virgin Islands

Languages: Chinese traditional, Czechoslovakian, Danish, Dutch, English, Finnish, French, French Canadian, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Portuguese Brazil, Russian, Slovak, Spanish,Spanish Mexican, Swedish, Thai, Turkish, Vietnamese

ANGUILLAtoursandspas.com ANGUILLAtoursandtravel.com ANGUILLAtoursandvillas.com ARUBAtoursandvillas.com ARUBAtravelandflights.com ARUBAtravelandhotels.com BAHAMAShotelsandflights.com BAHAMAShotelsandspas.com BAHAMAShotelsandtours.com BARBADOSairportcarrentals.com BARBADOSbeachaccommodation.com BARBADOScarshire.com BARBUDAflightshotelsresortsspascarhire.com BARBUDAhireacar.com BARBUDAhirecar.com BELIZEhotelsandtravel.com BELIZEhotelsandvillas.com BELIZEnationalcarhire.com BERMUDAresortsandtravel.com BERMUDAresortsandvillas.com BERMUDAspasandflights.com cheapholidaysBONAIRE.com cheaphotelsBONAIRE.com cheapticketsBONAIRE.com cruisesBRITISHVIRGINISLANDS.com discounttraveltoBRITISHVIRGINISLANDS.com exploreBRITISHVIRGINISLANDS.com CARIBBEANhirecar.com CARIBBEANhotelsandflights.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 109

GlobalTravelAds provides access to Global-Travel-Sites.com’s highly qualified audience and delivers unparalleled reach to in-market travellers across the Internet. ■

Create awareness with banner advertising targeted to users interested in travel – you control your message.

■

Target your campaign to specific sites within the Global Travel Sites’ network.

■

Target your campaign to Visitor’s Geography to maximise the best performance.

CARIBBEANhotelsandresorts.com luxuryCAYMANISLANDShotels.com luxuryCAYMANISLANDSresorts.com luxuryCAYMANISLANDSspas.com CUBAtravelandflights.com CUBAtravelandhotels.com CUBAtravelandresorts.com discounttraveltoCURACAO.com letstourCURACAO.com lowcostcarrentalsCURACAO.com DOMINICAcheapautorentals.com DOMINICAfivestar.com DOMINICAfivestarhotels.com DOMINICANREPUBLICtravelandtours.com DOMINICANREPUBLICvillasandhotels.com DOMINICANREPUBLICvillasandresorts.com GRENADAspasandresorts.com GRENADAspasandtours.com GRENADAspasandtravel.com GRENADINEStoursandtravel.com GRENADINEStoursandvillas.com GRENADINEStravelandflights.com beachresortGUADELOUPE.com beachresortinGUADELOUPE.com besthotelsinGUADELOUPE.com letsfishHAITI.com letsdiveHAITI.com PORTAUPRINCEcarhire.com NEVIShotelsandflights.com

NEVIShotelsandresorts.com NEVIShotelsandspas.com JAMAICAtravelandresorts.com JAMAICAtravelandtours.com JAMAICAvillasandhotels.com MARTINIQUEflightsandresorts.com MARTINIQUEflightsandspas.com MARTINIQUEflightsandtours.com MONTSERRAThotelsandtours.com MONTSERRAThotelsandtravel.com MONTSERRAThotelsandvillas.com NETHERLANDANTILLESfivestarresorts.com NETHERLANDANTILLESfivestarspas.com NETHERLANDANTILLESfivestartravel.com beachresortinPUERTORICO.com beachresortPUERTORICO.com besthotelsinPUERTORICO.com 5starSTBARTHELEMY.com beachresortinSTBARTHELEMY.com beachresortSTBARTHELEMY.com STKITTSairlines.com STKITTSairportcarrentals.com STKITTSbeach.com STLUCIAhotelsandspas.com STLUCIAhotelsandtours.com STLUCIAhotelsandtravel.com STMAARTENfivestarhotels.com STMAARTENfivestarresorts.com STMAARTENfivestarspas.com

cheaphotelsSTMARTIN.com cheapticketsSTMARTIN.com cruisesSTMARTIN.com STVINCENTresortsandtravel.com STVINCENTresortsandvillas.com STVINCENTspasandflights.com cheapflightTOBAGO.com cheapholidaysTOBAGO.com cheaphotelsTOBAGO.com cheapairfaresTRINIDAD.com cheapcardealsTRINIDAD.com cheapestflightTRINIDAD.com beachresortinTURKSANDCAICOS.com beachresortTURKSANDCAICOS.com besthotelsinTURKSANDCAICOS.com STCROIXfivestarhotels.com STCROIXfivestarresorts.com STCROIXfivestarspas.com STJOHNtouristinfo.com STJOHNtoursandflights.com STJOHNtoursandhotels.com STTHOMAStravelandflights.com STTHOMAStravelandhotels.com STTHOMAStravelandresorts.com hotelsinUSVIRGINISLANDS.com letstourUSVIRGINISLANDS.com lowcostcarrentalsUSVIRGINISLANDS.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 110

2 4 – 2 6 AU G U S T 2 0 1 2 Join us at the World Luxury Lingerie and Swimwear Shows on the Turkish Riviera, at the spectacular and iconic Mardan Palace in Antalya, Turkey. The world’s leading luxury swimwear and lingerie brands team up with some of the world’s most beautiful models, at one of the world’s most breathtaking locations. www.worldluxuryswimwearshow.com antalya@worldluxuryswimwearshow.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 111

31 AUG â&#x20AC;&#x201C; 2 SEPT 2012

www.worldluxurylingerieshow.com antalya@worldluxurylingerieshow.com

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 112

Enter a world of unique experiences at World Luxury Expo

Hosted in The Ritz-Carlton, Riyadh, World Luxury Expo will showcase the worldâ&#x20AC;&#x2122;s leading luxury brands to an ultra-affluent and highly discerning target audience.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 113

The Ritz-Carlton, Riyadh Kingdom of Saudi Arabia 14 -16 N OV E M B E R 20 1 2

The World’s Leading Luxury Brands… including Luxury Travel

ATTENDANCE BY INVITATION For all enquiries, please contact: riyadh@world-luxury-expo.com

www.world-luxury-expo.com

Media Partner

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 114

World’s No 1 Travel Industry News Resource

Breaking Travel News (BTN) has over the last 16 years established itself as the world’s leading online news and information service for senior travel industry thought leaders. Every day BTN’s readers visit the daily feed of market intelligence, trend analysis, exclusive video interviews and breaking news in order to keep their fingers on the travel pulse.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 115

Breaking Travel News is the proud oďŹ&#x192;cial media partner of:

Visit www.breakingtravelnews.com for the latest travel industry news or read on your mobile at breakingtravelnews.mobi

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 116

2 0 TH Y E A R A N N I V E R S A R Y G R A N D TO U R Caribbean & Central America Gala Ceremony MONTEGO BAY, JAMAICA • 15 JANUARY 2013

Europe Gala Ceremony BERLIN, GERMANY • MARCH 2013

Middle East Gala Ceremony DUBAI, UNITED ARAB EMIRATES • MAY 2013

Africa & Indian Ocean Gala Ceremony SHARM EL SHEIKH, EGYPT • MAY 2013

North America Gala Ceremony LAS VEGAS, UNITED STATES OF AMERICA • 8 JUNE 2013

Asia & Australasia Gala Ceremony SHANGHAI, CHINA • 13 JUNE 2013

South America Gala Ceremony RIO DE JANEIRO, BRAZIL • 20 OCTOBER 2013

Grand Final Gala Ceremony LONDON, UNITED KINGDOM • NOVEMBER 2013

J O I N U S F O R T H E C E L E B R AT I O N S awards@worldtravelawards.com

w o r l d t ra v e l a w a rd s . c o m

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:00 Page 117

â&#x20AC;&#x153;T H E O S C A R S O F T H E T R AV E L I N D U S T RYâ&#x20AC;? WA L L S T R E E T J O U R N A L

For two decades World Travel Awards has been recognising companies in the travel, tourism and hospitality industry.

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:01 Page 118

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:01 Page 119

BTN_March_2012_Day2_v3_Layout 1 06/03/2012 11:01 Page 120