Measuring the impact 2. Should I Should I wait until the end of term to make a complaint, or seek advice?

Brighton Students’ Union Support

Covid 19 Complaints (2020/21) University of Brighton

Covid 19 Complaints

BSU Support are an independent source of academic advice at Brighton University. We provide free, confidential and impartial support to all students, including advice on making complaints. Below we have provided some impartial guidance below for students who feel they need to complain.

The Office for the Independent Adjudicator (OIA) FAQ's have some really useful information about what to expect in 2020/21 and refunds for tuition fees.

Table of contents

How can BSU Support assist me with making a complaint?

Our step by step guide for addressing your student experience related concerns

1. Measuring the impact 2. Should I Should I wait until the end of term to make a complaint, or seek advice? 3. What to expect this year and who to talk to if you have concerns 4. Are you the only person affected? 5. Raise an informal complaint (Stage 1) 6. Raising a formal complaint (Stage 2) 7. University level review (Stage 3) 8. The Office for the Independent Adjudicator (OIA)

I want a refund of my tuition fees/compensation

My School are rearranging missed teaching, but the rearrangements are not

accessible to me as a disabled student

Useful sources of information