Raising a formal complaint (Stage 2

• Concerns about whether your assessments have been, or will be, affected. List your concerns and explain what has happened. For example, were deadlines made clear or extended sufficiently? • Was any feedback not provided on time or yet to be provided? • Were you not able to meet or contact supervisors? • If there is any teaching or content set out in the course prospectus that will no longer be delivered you may wish to express your dissatisfaction at not receiving this if it was a significant factor in choosing your programme. • If you are not happy with your school’s attempt to mitigate the impact on your studies you could also mention this and explain why you think the steps they have taken are not enough. • Refer to any evidence such as emails received from your school about cancellations of lessons or changes that have had to be made without notice. • If you have any other evidence that relates to the impact or inconveniences caused, you should mention them. These may or may not include: o not feeling comfortable about safety measures. o Late cancellation or re-scheduling of teaching after travelling to university and incurring travel costs/inconvenience. • You should clearly and realistically outline what you believe the School can do to resolve this issue.

Don’t forget to attach any supporting evidence you have to your email.

If you want advice on your draft then we are happy to provide this. You would need to send a copy of the draft to bsusupport@brighton.ac.uk Please bear in mind that our normal response time is up to two working days. This can be longer during busy periods.

What happens next?

The School Complaints Officer will work with you to resolve the matter. Where early resolution is not appropriate or possible within a timescale of 14 calendar days, you will be advised in writing to complete the Stage 2 Formal Student Complaint Form. You should submit the Stage 2 Formal Student Complaint Form as soon as possible and no later than 14 calendar days of the outcome of the Early resolution.

Once you have your outcome, if you remain dissatisfied or wish to seek compensation, then you will need to escalate the matter to Stage 2 of the process.

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6. Raising a Formal Complaint - Stage 2

If it has not been possible to reach an acceptable informal resolution during Stage 1, it is possible to begin a more formal process.