Save time, online!

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Save time, online! Going online is often the quickest way to get things done. Our improved website now offers many more services online for council tenants on the go. It is easy to use, mobile-friendly and you can go online at any time, any place to suit you. We’re encouraging Bristol citizens to make www.bristol.gov.uk their first stop for council services.


Online services for council tenants There’s so much you can do! Sign up for your online Tenant Account View your rent account online with our new Tenant Account Sign up to view your rent statement, check charges to your rent account and view your current rent balance www.bristol.gov.uk/tenantaccount

Manage and pay your rent Make a payment Pay your rent and other council charges www.bristol.gov.uk/payrent

Make an arrangements to pay arrears Set up an arrangement to pay arrears/outstanding debt www.bristol.gov.uk/rentarrears

Council leaseholders Pay your service charges online www.bristol.gov.uk/payservicecharge General enquiries about rent or service charge www.bristol.gov.uk/housing/form-rents-enquiry

Report a Repair Report a repair www.bristol.gov.uk/ReportARepair


Save time online! More you can do online...

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Housing Benefit and Council Tax • • • • • •

Calculate your benefit entitlement (use the benefits calculator) Make a new claim for Housing Benefit Make a claim for Council Tax Reduction Set up a Direct Debit to pay Council Tax Upload evidence to support your benefit claim Log in or register to see your Housing Benefit statements and manage your Housing Benefit account • Tell us about changes that may affect your Housing Benefit

Report problems in communal areas • Request a replacement key fob for lost, broken or faulty fobs for communal areas • Report graffiti and fly-posting • Report anti-social behaviour • Email housingcarparkpermit@bristol.gov.uk to apply for a housing parking permit or a carer’s parking permit (only available for residents with a designated car park)

Make changes to your tenancy • Apply for mutual exchange • End a garage tenancy • Report an abandoned council property


Information about your tenancy • • • • •

Find out about our furnished tenancy scheme Find out if you are eligible for right to buy Apply for our low cost household contents insurance scheme Apply for joint tenancy Assign your tenancy to someone else

Information about your neighbourhood • Find your nearest: know which school catchment area you live in; contact your local councillor, or see planning applications affecting your street. Visit: www.bristol.gov.uk/myneighbourhood (click ‘my nearest’ to see more local facilities) • Find free internet WiFi using our interactive maps: www.bristol.gov.uk/pinpoint (Select ‘community & safety’ and then tick ‘digital access points’)

Get involved • Do you have a view about Council Housing Services? There are lots of ways you can give us your views and get involved with Housing Services, visit our website to find out more: www.bristol.gov.uk/tenantparticipation

Keep up to date • Keep up to date with Housing Services, read Housing News magazine online or ‘like’ our Facebook page: www.facebook.com/bristolcouncilhousing • We’re updating our records. Please take a moment to ensure we have your most up to date email address and mobile telephone number. Give us a call on 0117 922 2200

Documents available in other formats: If you would like this information in another language, Braille, audio tape, large print, easy English, BSL video or CD rom or plain text please contact: 0117 352 5935

BS9157

www.bristol.gov.uk/councilhousing


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