visit our website www.bristol.gov.uk
Autumn 2017
News for Bristol City Council tenants
Get online and get involved Fire safety update Win a year’s gym membership
Main cover photo: Bristol Clean Streets page 1
News for all Bristol City Council tenants Autumn 2017
If English is not your first language and you need a translation, we can get one for you.
Welcome to the Autumn issue of
If you would like this information in another language, Braille, audio tape, large print, easy English, BSL video or CD rom or plain text please contact: 0117 352 5935
Changing Times Welcome to our last paper edition of Housing News. Significant cuts to funding for council housing mean that we have to make tough decisions about how we spend money and that means we’re no longer going to print and post 27,000 paper copies of this magazine. From next issue we’re going to be launching an online version of Housing News. To make sure you don’t miss future editions, sign up now at www.bristol.gov.uk/housingnews If you’re not already online, there is lots of information in this issue about how you can get the equipment (page 4) skills (page 5) and support (page 13) to access the internet. In future you will also be able to view printed copies of Housing News in your local library. We’ve also recently said goodbye to Steve Barrett, Service Director for Housing Services. Throughout the years that Steve and I have shared the role, Steve has been a good colleague and friend. He’s always championed better services for tenants and will be greatly missed. Our new interim service director is Dorian Leatham and I’m really pleased to welcome him to the role. Earlier this year we were all shocked by the tragic fire that devastated the Grenfell Tower block in London’s Kensington Borough. Understandably, an event like this can raise a lot of questions for tenants in similar housing blocks across the country. We’d like to reassure all Bristol residents of the checks we’ve been doing to ensure fire safety in our buildings and we’ve got more information over the page.
IN THIS ISSUE
Mary Ryan, Service Director, Housing Services
Get Housing News by email To receive future issues of Housing News by email visit: bristol.gov.uk/housingnews page 2
Fire Safety Need a cheap computer? Free ICT courses Got an idea to improve your community? Annual Report 2016-2017 at a glance Winter is coming - heating advice Bristol Girls Can How to report a repairs online Good to know information New homes for Bristol How I got online by Peter Edwards 10 tips to stay safe online Tenant involvement through our Housing Scrutiny Panel Taking action to clean up Bristol Useful contacts
To contact us email tpu@bristol.gov.uk, call 0117 352 5935 or write to: Freepost RTKJ-SGBZ-ULSH, Tenant Participation, Bristol City Council, PO Box 3176, Bristol BS3 9FS. (no stamp needed)
3 4 5 6 6 7 7 9 10 11 12 13 14 15 16
visit our website www.bristol.gov.uk
Fire Safety Matters Since the tragic fire that took place at Grenfell Tower in London, we have worked alongside Avon Fire & Rescue Service to visit all council tower blocks in the city and offer advice and reassurance to tenants. We want to reassure tenants that all our tower blocks have Fire Risk Assessments in place which are checked annually as well as a number of other safety measures in place, such as smoke detectors in every home. We’re also currently looking at the possibility of installing sprinklers in our flats. We’ve been sending information directly to tenants but we thought it would be useful to include some of the key things to remember about fire safety in our buildings below.
Safe Escape Routes: The stairs in your block of flats are the main means of escaping from the block if there was a fire and you had to evacuate. They are also in use daily and could potentially be one of those areas where accidents could occur. It is really important that: ● The stairs are kept clear of obstructions
and there is no smoking on the stairs ● Refuse, including sacks of rubbish, is not
left on the stairs or in any communal part of the block ● Bulky waste, such as mattresses, is not left
on the stairs
KE EP
CL EA R
Please let us know if you see: ● Anyone leaving materials on the stairs or
anything obstructing the final exit door ● Anything which needs repairing on the
stairs, e.g. banisters or lighting ● Please let us know by phoning our
Customer Services Centre 0117 9222 200 (select option 1 for repairs needed, and option 4 or 5 for problems with the safer escape routes).
If there is a fire in your home – get out and don’t tackle a fire yourself Get everyone out of the property as soon as possible. Call 999. Leave it to the Fire Service.
Fire Safety Works: The council have invested significantly in installing fire safety measures in our blocks. This includes fire safety doors to communal areas and works to the flats – which means that fires in flats in blocks should not spread.
Fire Doors: Do not prop open or block fire doors – when closed they help prevent the spread of fire. You can request a free Home Fire Safety Visit for yourself or on behalf of a friend by contacting Avon Fire & Rescue Service at www.avonfire.gov.uk/our-services/home-firesafety-visits If you have any general queries relating to Fire Safety, please email: asset.management@bristol.gov.uk
page 3
News for all Bristol City Council tenants Autumn 2017
Need a cheap computer?
FROM
£50
Bristol computer reuse scheme makes reconditioned computers and laptops available to people who may not otherwise be able to afford them. Bristol City Council runs the scheme in partnership with IT Byteback Solutions and prices start from just £50.
To be eligible, you should meet one or more of the following criteria: ●● Over 65 years of age ●● Have a disability ●● Are a full time carer ●● Receive means tested
benefits ●● Have a child at school
receiving free school meals ●● Have a child that needs
access to a computer for educational purposes ●● Live on a low income wage
page 4
Each computer comes with a six month warranty and customer support is available. Equipment is available to be picked up from Byteback’s unit in Bedminster, but can also be delivered to your home for £10. There’s a limit of one computer per household.
You can apply for a laptop or computer either by filling in an online form at www.bytebackitrepair.co.uk/ re-use-scheme or by calling 0117 370 6375.
WATER METERS Water meters are now compulsory for all people in Bristol when they move to a new house or flat. When you advise Bristol Water and Wessex Water that you have moved, they will arrange a survey a fit a water meter. There are flexible tariffs in place to assist vulnerable people. If you think you may have a high water usage, for instance because you have a large household or members with illnesses, or that you might struggle to pay your bill, Bristol Water and Wessex Water can help with this.
visit our website www.bristol.gov.uk
Improving your computer skills Are you a beginner when it comes to technology? It’s easier than you may think and there are many free or low cost places you can get help:
Other courses ●● Bristol City Council’s Community Learning
Team offers a range of free beginners’ IT courses across the city. To find your nearest course call 0117 903 0750 or visit www.communitylearningwest.net
Help to access council services ●● Our citizen services team is offering free local
sessions on things like checking rent/council tax and reporting repairs on line. Register your interest on 0117 352 6038 or email pace@bristol.gov.uk
Support for older or disabled people
●● City of Bristol College runs IT for beginners’
courses at sites across the city. For more details visit www.cityofbristol.ac.uk or call 0117 312 5000. ●● Knowle West Media Centre has a beginners’
drop in every Tuesday 10am-11.30am. To book call 0117 903 0444
●● Abilitynet has volunteers who can help with IT
problems at home. Call 0800 269 545 or email enquiries@abilitynet.org.uk for details.They also have free factsheets on www.abilitynet.org.uk
●● Connect Lockleaze runs beginners’ courses
and drop in sessions. Contact them on info@connectlockleaze.com or call 0117 909 1749. They also have a list of more places around the city where you can get online and learn more skills.
Specially for the over 55s ●● Age UK offers beginners’ computer and iPad
courses in central Bristol and Withywood. They also have informal drop in sessions. Courses are run by volunteers so availability varies – to join, call 0117 922 7537.
●● St Monica Trust runs a six week course at
Bedminster Library for over 55s on Thursdays, 2pm-4pm. To join the waiting list call 0117 305 2365.
“It’s good that people have helped me on the computer. I can go home and do this with my family now I have the website link.” (Course feedback)
page 5
News for all Bristol City Council tenants Autumn 2017
Got an idea to improve your community? We’ve got grant money set aside to carry out environmental and security improvements to communal council housing land. If you’re a council tenant or you’re involved with council housing then you can put forward suggestions for work that might benefit the local community. This includes: ●● anything that might reduce crime, vandalism or
anti-social behaviour ●● landscaping or planting work ●● improved lighting
●● communal fencing ●● improved signs ●● new benches
Based on your suggestions, last year we were able to complete nearly £100,000 worth of projects including building new walls, putting up railings, improving lighting and adding new signage. To apply you just need the support of two tenants or leaseholders. Visit Bristol.gov.uk/eib for more details.
• 27,361 homes to let
Annual Report 2016-2017 at a glance
• 17 new homes completed, construction work started on 50 more • 1484 vacant properties were let • 84% of responsive repairs completed in one visit • 95% inspections reported satisfactory caretaking standards • 1353 new boilers installed • 74% of respondents to our annual survey said that they are satisfied with the service we provide We are now much faster at repairing vacant homes to get them ready for new tenants. The average time to complete minor repairs during 2016-17 was 24 days, down from 35 days the year before. Where the property required major repairs the average repair time was 45 days, down from 51 days. This means we have fewer empty council houses. The full annual report is now available at: www.bristol.gov.uk/housing/our-performancecouncil-housing
page 6
visit our website www.bristol.gov.uk
Winter is coming With winter just around the corner, our Tenants Energy Advice (TEA) service is on hand to offer you practical advice for keeping warm at home and making sure that your energy bills don’t get out of control. TEA advisors can help you with things like: • The Warm Home Discount. If you receive certain benefits you may be entitled to a £140 rebate on your electricity bill. • The Priority Services Register (PSR). People over a certain age or with young children or those with health or mobility problems can sign up to the PSR. This ensures they get priority treatment in the event of a power cut as well as other free services. Anyone on the PSR can claim a free winter warmth pack – including thermal hat, socks and gloves, a flask and a torch. • Shopping around to get a better deal on your gas and electricity tariffs. People who’ve been with the same supplier for a long time tend to find that they can save hundreds of £s on their annual bills by switching.
• Using your heating controls properly so that you can get the heat you need without it costing you a fortune.
The Tenants Energy Advice service can help you with any of these things and more. For free advice on keeping warm and lowering your energy bills, contact the Tenants Energy Advice team by calling 0800 082 2234, email home.energy@cse.org.uk or visit: www.cse.org.uk/bristoltea
Bristol Girls Can – be part of it We’ve launched a new campaign this autumn. Bristol Girls Can is a celebration of active women and aims to encourage more women and girls to get involved in sport and physical activity. As part of the campaign free events for women and girls have been taking place across the city. There’s something for everyone to try from Amazon Workout to Football for Mums and Daughters. We’ve also made some short films featuring 8 inspiring women telling their stories about how they have overcome barriers to exercise and are now loving being active. One of these women is busy mum and full time nurse Katherine, 45. Three years ago she started her first proper exercise regime since school using the NHS Couch to 5K programme. Since then she has built up her fitness and is now training for a 10k with her daughter. Katharine’s message to Bristol women is: “Put on your trainers and get out there, even if it’s just for 20 minutes. Take it from one middle-aged working mum - anyone can do it.” For more information, stories and inspiration go to www.BristolGirlsCan.co.uk or visit our Facebook page www.facebook.com/BristolGirlsCan
www.BristolGirlsCan.co.uk BristolGirlsCan
#BristolGirlsCan
page 7
News for all Bristol City Council tenants Autumn 2017
ENJOY A FREE
3-DAY PASS
FOR 2 PEOPLE
We are giving you a chance to try out our facilities for free! Simply bring this advertisement into your local Everyone Active centre to take advantage of the following facilities. Group exercise
Fitness suite
Swimming
Terms and conditions: 16+. Offer valid until 31.12.2017. For further details visit www.everyoneactive.com/bristolhousingnews. Valid email address required to claim pass. New customers only.
Win an annual fitness membership at your local Everyone Active centre Housing News has teamed up with Everyone Active to offer our readers the chance to win an annual health and fitness membership worth over ÂŁ400! The membership includes unlimited use of the pools, gym and most exercise classes and can be claimed at any Everyone Active leisure centre within Bristol. To stay healthy, the government recommends that the average adult should be doing a minimum of 30 minutes moderate aerobic activity (such as cycling or fast walking), 5 times per week and children 60 minutes, 7 times a week. To enter, please visit www.everyoneactive.com/bristolhousingnews answer the following question and provide the personal details as requested: Question: What is the recommended minimum amount of aerobic activity per week for an average adult? Terms and conditions: UK 16+ only. Annual membership prize consists of a standard fitness and health membership for 1 person for 12 months. Closing date 31.12.2017. For full terms and conditions visit www.everyoneactive.com/bristolhousingnews
Horfield Kingsdown Leisure Centre Sports Centre
St Pauls Community Sports Academy
Easton Henbury Leisure Centre Leisure Centre
Everyone Active manages these facilities in partnership with Bristol City Council.
everyoneactive.com 10091_Bristol Council_Housing News Comp_A4.indd 1
page 8
everyoneactive
@everyoneactive 09/11/2017 17:05
visit our website www.bristol.gov.uk
The quickest way to report a repair is by going online. Our website is easy to use, mobilefriendly and is perfect if you’re on the go, as you can use it at any time or any place to suit you. Your 3-step, ‘how-to’ guide:
If I can’t get online what should I do? If you don’t have online access, visit the Citizen Service Point (100 Temple Street, BS1 6AG) to use our self-service reporting points.
1. Visit: www.bristol.gov.uk/ ReportARepair. 2. Report. Click the blue ‘report a repair’ button and follow the online instructions. Remember to provide us with as much information as possible – tell us what you think needs to be done and where the problem is. 3. Pick an appointment. If the repair is for your home, book a date and timeslot that’s convenient for you. If you provide your mobile phone details we can send you a reminder text 24 hours before the appointment.
Emergency repairs An emergency repair is any problem that can cause serious injury to you, another person or your home. You must report an emergency repair by phone: Call: 0117 922 2200 (Mon - Fri, 8.30am - 6pm) Out of hours: 0117 922 2050 (6pm - 8.30am)
I can smell gas in my home, who can I report this to? Please report any gas leaks immediately and directly to National Grid Gas Emergency Service on: 0800 111 999.
page 9
News for all Bristol City Council tenants Autumn 2017
Good to know To help provide you with the information that you need we’ve rounded up some of the top enquiries that come in to our call centres at this time of year.
Heating letters If you live in a block of flats with communal heating you may have recently received your heating and hot water statement which covers your usage from April 2016 to March 2017. This will explain what you have used and if you are due to pay extra or owed any money back. If you are due a refund, your refund cheque will be sent 2-3 weeks after the date on this letter. To learn about energy efficiency in the home, please go to:
Autumn leaves Autumn leaves Soon enough, the leaves on the trees will start to If you notice change colour and fall.aIfpavement, road or you notice a pavement, cycle path which needs clearing, road or cycle path which needs clearing,let us know via: please please let us know via: www.bristol.gov.uk/ www.bristol.gov.uk/treeproblem treeproblem
www.bristol.gov.uk/energyefficiencyathome
Garden waste Student Council Tax Exemption and Discounts Now that the new academic year is well underway for 2017/18, it’s worth checking if you could get a reduction in your Council Tax. You may be eligible if anyone in your home is a full-time student (including you or your children aged over 18). For further information and to apply please visit www.bristol.gov.uk/counciltaxstudent
Many people have extra garden waste to get rid of in the autumn. The easiest way to get it collected is using a garden waste sack. Simply buy a sack (£1 each) from any of the below locations and then book your collection online at:
www.bristol.gov.uk/gardenwaste • Your local library • 100 Temple Street Citizen Service Point • Cotham Hardware, 11 Cotham Hill, Cotham, BS6 6LB • Henleaze Garden Shop, 146-148 Henleaze Road, Henleaze, BS9 4NB • Mogford W.H. & Son, 2 High Street, Westbury on Trym, BS9 3DU • Riverside Garden Centre, Clift House Road, Southville, BS3 1RX We are only able to collect garden waste in our Bristol Waste Company branded sacks and you must give us at least two working days’ notice before your weekly collection day.
page 10
visit our website www.bristol.gov.uk
New homes for Bristol Creating new housing opportunities is one of our key priorities and we’ve been working hard to get new homes built across the city.
Homes in Henbury and Lawrence Weston Work is now completed across eight new-build council housing developments situated in Henbury and Lawrence Weston. Once complete, the eight sites will provide forty-three newly built homes. These are a mixture of one and two-bed homes as well as larger, three to four-bed family properties. We’ve trialled the use of modern construction techniques that aim to significantly reduce the amount of energy a building uses once occupied; a big help to both the environment as well as tenants struggling with the cost of their energy bills. Development of 13 homes at Kingsmarsh & Baynton, Lawrence Hill
DID YOU KNOW?
Bristol City Council has also submitted planning applications for two additional housing developments in Henbury, which if successful, would provide Bristol with a total of 46 newly-built council homes.
What’s next? We’re excited to announce the next phase of our new build programme: a council owned site named Alderman Moore, in Ashton Vale, where we’re proposing to build around 130 new homes. Of these new homes we’re aiming to deliver 40% social rented council homes with the remaining 60% being sold to generate money that can be reinvested in building even more council homes across the city.
Exchange your home People are often interested in swapping homes with other tenants across the city. For more information on this go to: www.bristol.gov.uk/housing/exchange-your-home
Bristol City Council was recently announced the winner of the Bristol Civic Society’s 2017 Design Award for our recent housing development at the former garage sites beneath Kingsmarsh & Baynton House, Lawrence Hill.
page 11
News for all Bristol City Council tenants Autumn 2017
Tenant case study How I got online Peter Edwards I got my first computer almost three years ago. I belong to different groups, for example I chair the council’s housing scrutiny panel, and it just makes life so much easier. It was a bit daunting at first but my daughter helped me set it up. The most challenging thing at the time was accessing my rent account, but that’s recently changed and it’s so simple now! Once you have an account you just log in and click on tenants – it’s all there. Reporting a repair is also really simple – you just follow the instructions on the screen and it’s done before you know it. I’ve recently signed up to a website to help me research my family tree – it’s fascinating. And, I use emails a lot to keep in touch with people. I don’t really like buying things online, but I have done sometimes as it can be so much cheaper. It’s also great to keep an eye on the racing, football and lottery results! My top tips to anyone thinking about making the first step is to not be afraid – if I can do it anyone can! You have to get used to some of the language and be careful not to tell people your password. Also get a good security programme like McAfee. There are also loads of free or low cost courses and they are well worth doing.
page 12
Peter Edwards, Chair of the Housing Scrutiny Panel - a small group of tenants and leaseholders who work as a team to improve services that relate to their homes.
visit our website www.bristol.gov.uk
10 tips to stay safe online The website is now the easiest way to access most council services but staying safe online can often be a real concern and put people off. We’ve pulled together a few simple steps to help you take advantage of everything the internet has to offer whilst protecting yourself and your personal information.
1 2 3 4 5 6
Choose and protect your passwords carefully Protect your smartphones and tablets with a pin or pass code Make sure you have up-to-date internet security software installed Don’t use Wi-Fi hot spots for anything confidential Never reveal too much personal information Remember people aren’t always who they say they are
7
Don’t click on links in emails or open attachments if
8
Never pay for anything by direct bank transfer unless it’s
9 10
you don’t know the source
someone you know personally Take your time and think twice If something seems too good to be true, it probably is!
Those are some good basics to get you started but for more tips and information visit: www.getsafeonline.org/avonandsomerset page 13
Who sits on the panel? The panel are a small group of dedicated tenants and leaseholders who work as a team. They have a wealth of life experience between them and an interest in helping Housing Services improve the experience of tenants and leaseholders.
o
k
ak in
L NE
The Housing Scrutiny Panel, set-up in 2012, takes an independent and objective view of the performance of the council’s Housing Services. The panel works on behalf of all our tenants and helps to ensure that the services we offer are in line with what our tenants expect.
CRUTIN YP GS N A SI
T
Tenant Involvement through our Housing Scrutiny Panel
HO U
News for all Bristol City Council tenants Autumn 2017
ga
r cl o s e
lo
The Housing Scrutiny Panel has its own budget and is supported through training through the council. Panel members consider areas of service performance against agreed local and national standards and make recommendations for ways to improve the services we offer. ‘As a Housing Scrutiny Panel member I have gained a lot of experience and skills, from being involved in meetings and interviews with senior housing staff to attending committee meetings and designing questionnaires. The panel has learnt how to work together as a team and have now successfully carried out a number of reviews. Our most recent review of Tenant Participation and report with recommendations was welcomed by Housing Services Management Team with the promise to action and report on our recommendations’ Peter Edward Chair of the Housing Scrutiny Panel
How is scrutiny carried out? Projects are chosen by the panel based on a range of evidence including reports, customer satisfaction surveys, information from the council’s Housing Service and the views of tenants. Once the panel have reviewed all the relevant information they prepare a report with recommendations. They are then responsible for following up, gathering evidence and monitoring the impact of any changes made as a result of their initial recommendations.
What have the panel been up to lately? The panel have completed a number of scrutiny reviews with recommendations; their most recent project has being looking at Tenant Participation and all the different ways that tenants can get involved and get their voices heard.
Check out the council’s website for more info about their projects and their latest report.
www.bristol.gov.uk/hsp page 14
visit our website www.bristol.gov.uk
Taking action to clean up Bristol g mess? o d e v a le o kay t Think it’s o
0 0 1 £ . e Fin
Hundreds of people in Bristol have taken part in community clean ups this year as part of the Mayor’s Clean Streets campaign. Among them are this group from Tawfiq Mosque in Barton Hill, including tenants Eric Green and Abdullah Farah (pictured on the front cover). Inspired by these efforts, the council is running a campaign asking everyone to share responsibility for keeping the city tidy. Whether it’s a cigarette butt, takeaway wrappers or a drinks can, the message is simple: Use the bin or take your litter with you.
treets .uk/cleans bristol.gov
es say uperhero Streets s n a e play” le w e lC er to #Bris e poo wh lik ’t on d e ,w “pick it up
No messing The city council is now taking a tougher approach to people who commit ‘environmental crimes’ such as littering. A new enforcement team is working on behalf of the council on a trial basis to help keep the city tidy. The enforcement officers can hand out on-the-spot fines of £75 to people they catch dropping litter (including cigarette butts and chewing gum), spitting or tagging. People who leave dog mess or fail to keep their dog under control can be fined up to £100. Find out more at:
Bristol.gov.uk/cleanstreets page 15
News for all Bristol City Council tenants Autumn 2017
Get in touch
You can contact us in several ways. Information about our services is available on our website 24 hours a day, seven days a week at bristol.gov.uk/councilhousing
Citizen Service Point 100 Temple Street, Bristol. Opening hours Monday to Friday, 9am to 5pm We don’t deal with all housing services face-to-face at our citizen service point, but we will help you contact services online or by telephone. If mailing us, to avoid delay please post to one of the council housing services using the following format: Department Name (see ‘Post’ line, above), Bristol City Council, PO Box 3176, Bristol BS3 9FS
Complaints or feedback www.bristol.gov.uk/complaints Tel: 0117 922 2723 Monday to Friday, 10am to 4pm, or visit Citizen Service Point Write to: Freepost RTKJ-SGBZ-ULSH, Customer Relations (100 TS), PO Box 3176, Bristol, BS3 9FS
Emergency Repairs Please call the Emergency Control Centre: 8.30am to 6pm (office hours): Tel: 0117 922 2200 (option 1) 6pm to 8.30am (out of hours): Tel: 0117 922 2050 Textphone: 0117 922 3892
Estate Management www.bristol.gov.uk/estates page 16
Report repairs
www.maps.bristol.gov.uk/ pinpoint
www.bristol.gov.uk/ reportarepair
Grounds maintenance
Report Street Problems
Email: bristolparks@bristol.gov.uk Tel: 0117 922 3719 (Option 4)
www.bristol.gov.uk/report-astreet-issue
Housing benefit and council tax reduction
Social media
www.bristol.gov.uk/benefits
Housing News Sign up for Housing News online to keep receiving Housing News direct to your inbox: www.bristol.gov.uk/ housingnews
My Account
www.facebook.com/ bristolcouncilhousing twitter.com/BristolCouncil www.youtube.com/ bristolcitycouncil
Smell Gas? Report gas immediately to National Grid Gas Emergency Service. Tel: 0800 111 999
Register for ‘My Account’ Using ‘My Account’ is quick and easy. Find out how it can manage your Council Tax, Rent, Housing Benefit, and Landlords services all in one place! Visit: bristol.gov.uk/myaccount
Tenants Energy Advice
Rehousing
Tenant services
www.bristol.gov.uk/rehousing Email: rehousing.enquiry@bristol.gov.uk Tel: 0117 922 2400 Post: Rehousing Services (100TS)
Rents and housing payments www.bristol.gov.uk/payrent If you are struggling to pay, call: Tel: 0117 922 2200 (Monday to Friday, 8.30am to 6pm) Manage your tenancy online: www.bristol.gov.uk/ tenantaccount
www.cse.org.uk/bristolteam
Tenancy fraud Email: tenancy.fraud@bristol.gov.uk Tel: 0117 922 2470
Available 24/7 www.bristol.gov.uk/ councilhousing
Travel Planning www.travelwest.info/ journeyplanner
What’s on Bristol museums and galleries: www.bristolmuseums.org.uk/ whats-on Parks events: www.bristol.gov.uk/parksevents BD9773 Bristol Design, BCC. Printed on FSC approved paper.
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