Will Polston
SECTION
IS TRYING TO BE
PERFECT INSANE? Will Polston from Make it Happen talks about coping in an imperfect world
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n my work, I frequently see people paralysed by fear or lack of certainty when it comes to decision making, and in times of high stress, people can simply get overwhelmed and not know where to start. Often, failure to make any decision can end up being worse than making the wrong decision. A few years ago, I interviewed General Schwartzkopf, who told me a story that really affected my outlook on decision making, and how waiting for perfect can be never-ending. He told me that he was in a meeting with his general at the time, and the general was asked his thoughts about a decision that had been lying stagnant for almost 10 years. The general looked at his superiors and said that the answer was obvious, you need to do ‘X’, followed by; “that’s our decision. Move on it.” After they left, Schwartzkopf said that he went up to his general and asked how the general was able to make a decision given that he didn’t know what the decision was really about, or even much about the topic in general. It was the answer he received that made me (and obviously General Schwartzkopf) think about how much we can miss or delay if we wait for perfect. The general said that Schwartzkopf was right, and that he didn’t understand all of it, however; ‘this has been a decision that no one’s been willing to make for 10 years. For 10 years they’ve talked about it, going back and forth. The best minds have been on it, and they can’t decide one way or the other, so you know what? We need to pick one and do it. So I just did. Because I believe that now all the best people are going to go to work on it, and they’ll either make it work or
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they won’t. They’ll see it’s not working, and we’ll change directions, and we’ll do what’s right, but what’s happened right now is a logjam of nothingness. Decisions are power, and I’m here to make them. That’s what I’m in position for. That’s what I’m a leader for.’ Trying to be perfect when it comes to decision-making is an exercise in futility; no one will ever have every single piece of information needed and if you are waiting for the final pieces you could be waiting for 10 years. Fear of failure is something that holds so many people back, but in instances like this, it is failure to decide that will cause problems on the long run. Make a decision with as much information as you can reasonably get hold of. If it doesn’t work, go back and try option B! Leaders must make the decisions that no one else can or wants to, and many of the best use a system to ensure they are choosing the best possible option and reducing any potential downside. I myself, use a system that I learnt from Tony Robbins. It’s a six-step process that not only helps me make the best possible decision, but also reduces the downside of a wrong decision. The system is called OOC/EMR (Outcomes, Options, Consequences/ Evaluate, Mitigate, Resolve). I should mention that all of this should be done on paper so you don’t get stuck “looping” through potential scenarios.
