Commpages by Moore County Telephone Directory

Bennington • Manchester & The Mountains Area, VT April 2018 075150 VT R7167

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Bennington Manchester & The Mountains Area Area Code 802 April 2018

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Emergency

Bennington, VT EMERGENCY NUMBER ONLY

welcome to Consolidated white & yellow pages

For FIRE, POLICE, SHERIFF, or AMBULANCE

9-1-1 From anywhere in VT

customer info guide How to Reach Consolidated Communications, the basics of telephone service and more.

white pages Residential and Business Listings.

For non-emergency calls see the white page listings

TTY, TDD Users Dial 9-1-1

yellow pages Complete Yellow Pages Section including Recycling Page.

After the 9-1-1 dispatcher answers the call, pressing the space bar may help you inform the dispatcher this is a TTY call.

Other Important Numbers FBI .............................................................. Rutland 1-802-773-6455 ...............................................................Albany, NY 1-518-465-7551 Poison Control Center...........................(Voice/TTY) 1-800-222-1222 State Police Bennington County................................................... 1-802-442-5421 Suicide Prevention Lifeline (National) ...................... 1-800-273-TALK .................................................................................(1-800-273-8255) U.S. Marshals Service .............................Burlington 1-802-951-6271

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U.S. Secret Service ..................................Burlington 1-802-651-4091

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Customer Info Guide This directory contains listings for: Arlington, Bennington, Brattleboro, Bromley, Bromley Mountain, Bromley Village, Chester, Danby, Dorset, East Manchester, East Pownal, Grafton, Jamaica, Ludlow, Londonderry, Manchester, Manchester Village, Mount Holly, Newfane, North Adams MA, North Shaftsbury, Pawlet, Pownal, Readsboro, Rupert, Saxton’s River, Shaftsbury Hollow, South Londonderry, South Shaftsbury, South Wardsboro, Stamford, Stattonworld, Stratton, Stratton Mountain, Wallingford, Wardsboro, Wardsboro Center, Wells, West Sandgate, West Shaftsbury, Williamstown MA, Williamsville, Wilmington, Woodford Lake** The following localities are also included: Andover, Athens, Bartonsville, Belmont, Bondville, Bromley, Cambridgeport, Chester Depot, Danby Four Corners, Dorset Hollow, Dover, East Arlington, East Dorset, East Dover, East Jamaica, East Rupert, East Wallingford, East Wells, East Wilmington, Gassetts, Glastonbury, Healdville, Hortonville, Landgrove, Londonderry, Ludlow, Manchester Center, Manchester Depot, Mount Snow, Mount Tabor, North Bennington, North Danby, North Dorset, North Pownal, North Rupert, North Windham, Old Bennington, Peru, Pownal Center, Rawsonville, Sandgate, Scottsville, Searsburg, Shaftsbury, Simonsville, South Dorset, South Newfane, Stratton Mountain, Sunderland, West Arlington, West Dover, West Marlboro, West Wardsboro, Weston, Winhall, Woodford *Exchanges of Independent Telephone Companies ** Portion Only

LOCAL TELEPHONE COMPANIES • How to Reach Consolidated Communications .................................. See Below • How to Reach Other Local Phone Service Providers ........................................2

GENERAL INFORMATION • Telecommunications Relay ...............................................................................3 • Your Telephone Rights and Responsibilities .....................................................3 • Privacy Principles .............................................................................................5 • Consumer Protection Principles .......................................................................8 • Protection Tips Against Telephone Abuse and Fraud ........................................8 • Repair ..............................................................................................................9

CALLING INFORMATION • Directory Assistance.........................................................................................9 • Operator Assistance .......................................................................................10 • Local and In-State Toll Calling Information ....................................................10 • Long-Distance Calls and Area Codes .............................................................14 • International Calls and Calling Codes ............................................................16 • Community Service Numbers .........................................................................17

GOVERNMENT NUMBERS

411

In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST!… .................... 4 1 1(charges apply)

See White Pages under the name of the county, city, town or village and under “Vermont, State of” and “United States Government”

Note: National Directory Assistance may not be available in all Consolidated Communications serving areas.

Dig Safe... Buried Cable: Call before you dig Drill, excavate, blast, drive posts or pipes, it’s the law .............................811 Or........................................................................................... 1-888-344-7233

How to Reach Consolidated Communications Call your Consolidated Communications service representative or visit us on the internet at consolidated.com for questions about your bill or to place an order. There is no charge for these calls.

HOURS OF OPERATION: Residential Service Center: Open 8:00 a.m. to 5:00 p.m., Monday through Friday. Business Service Center: Open 8:30 a.m. to 5:00 p.m., Monday through Friday. Repair: Call anytime 24 hours a day, 7 days a week. All other offices: Open 9:00 a.m. to 5:00 p.m., Monday through Friday.

CORRESPONDENCE: Consolidated Communications ATTN: Residential Customer Center PO Box 11560, Portland ME 04104 Consolidated Communications ATTN: Business Customer Center PO Box 11560, Portland ME 04104

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RESIDENTIAL CUSTOMERS Visit us at consolidated.com 24hrs/day Residential Service Representatives Orders, product information and billing questions ....................................................................844.YOUR.CCI ............................................................. (1-844-968-7224) Questions on an overdue account and payment information ............................1-877-212-7445 Repair 24 hours a day, 7 days a week .......................844.YOUR.CCI

OBSERVING FOR SERVICE QUALITY

You should know that when you speak with us at Consolidated Communications, a supervisor may listen in on the call. Supervisors listen in only to help train employees and ensure that we provide you with accurate information and high quality customer service.

BUSINESS CUSTOMERS Visit us at consolidated.com 24hrs/day Orders, product information and billing questions ....................................................................844.YOUR.CCI Questions on an overdue account and payment information ...............................844.YOUR.CCI Large Business Support Center Orders, product information and billing questions ....................................................................844.YOUR.CCI Questions on an overdue account and payment information ............................1-866-529-1302 Enterprise Support Center Contact an Account Representative ...............844.YOUR.CCI Repair 24 hours a day, 7 days a week .......................844.YOUR.CCI

TELETYPEWRITER (TTY) USERS Vermont Relay TTY ................................................711 or 1-800-437-1220 Voice..............................................711 or 1-800-437-1220 ......................http://www.vermontrelay.com/index1.php Residential Customers Call Vermont Relay Service V/TTY ..........................................711 For Orders, Product Information, Bill Questions ask them to relay the call to: ..........................844.YOUR.CCI For overdue Account Questions and Payment Information ask them to relay the call to ........................1-877-212-7445 For REPAIR ask them to relay the call to.......844.YOUR.CCI Business Customers Call Vermont Relay Service V/TTY ..........................................711 For Orders, Product Information, Bill Questions ask them to relay the call to: ..........................844.YOUR.CCI For overdue Account Questions and Payment Information ask them to relay the call to ...........................844.YOUR.CCI For REPAIR ask them to relay the call to.......844.YOUR.CCI

PUBLIC PAY PHONE SERVICE CUSTOMERS Orders/billing/coin collection questions ...........................................................................866-534-2946 Repair..............................................................844.YOUR.CCI

CONSOLIDATED COMMUNICATIONS DIRECTORY ASSISTANCE For local listings covered by Area Code 802 .........................411 For national listings anywhere in the United States .............411 For toll-free numbers ..............................................................411

DEX MEDIA LLC The Official Publisher of Consolidated Communications Print Directories Advertising and Customer Service .... 844-Dex-Media ...............................................................................(844-339-6334) Or .................................................................www.dexmedia.com

INDEPENDENT TELEPHONE COMPANIES Ludlow and Proctorsville customers are served by: TDS Telecom.............................................1-888-CALL-TDS Benson, Cornwall, Hubbardton, Orwell, Shoreham and Whiting customers are served by: Shoreham Telephone Company, Inc., PO Box 236, Shoreham, VT 05770, Hours: Mon – Fri, 8am to 4:30pm .....................897-9911 Bridgewater, Chester, Cuttingsville, Danby, Middletown Springs, Mount Holly, North Springfield, Pawlet, Sherburne, Springfield and Wallingford customers are served by: VTel, 354 River Street, Springfield, VT 05156, Hours: Mon – Sat, 8am to 5pm ...........1-802-885-9000

All rates and listings shown in this directory are correct as of January 2018. Rates are subject to change. Your service representative can help.

LOCAL PHONE COMPANIES

CUSTOMER INFO GUIDE

How to Reach Other Phone Service Providers ONE COMMUNICATIONS

SOVERNET

Residential .................................................................................................. 1-877-877-2120

www.sover.net/services/residential.shtml Sales, Service, Billing & Repair ................................................................ 1-800-962-2488 Customer Service ..................................................................................... 1-800-962-2488

Business ...................................................................................................... 1-877-877-2120

www.sover.net/services/business.shtml

Web Address ................................................ www.onecommunications.com

Email ....................................................................................................... sales@sover.net

Mail Payments to: See your bill for payment instructions

Internet..................................................................................................... www.sover.net

RECONEX

New Sales: Hours: 9:00 a.m. - 9:00 p.m. (Eastern time) ........................................... 1-800-732-6639 Customer Service: Hours: 9:00 a.m. - 9:00 p.m. (Eastern time) ............................................ 1-800-275-8223 How to Pay Your Bill: Locations of payment facilities may be obtained by calling our customer service center..............

TRINSIC

Residential ................................................................................................ 1-877-448-7467 Customer Service and Billing ................................................................... 1-877-987-4674 Corporate Office .............................................................................................. 813-273-6261 Internet Address..................................................................................www.trinsic.com

1-800-275-8223

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GENERAL INFORMATION

CALLING ASSISTANCE FOR PEOPLE WITH HEARING OR SPEECH DISABILITIES The Americans with Disabilities Act of 1990 requires all states to provide access to nationwide Telecommunications Relay Service (TRS). Through TRS, callers using Text Telephones (TTYs/ TDDs) are able to communicate with people who use standard voice telephones and vice versa. A specially trained Communications Assistant (CA) relays telephone conversations verbatim. The CA translates typed words into speech and spoken words into typed messages so that TTY users and voice telephone users can converse. The CA relays the entire conversation, leaving nothing out. Calls made through the relay service are entirely confidential. The TRS operates 24 hours a day, seven days a week. Local calls made using TRS are made at no extra charge. Callers will be billed for any applicable directdial regional and long-distance toll charges and operator assistance charges on their out-going call, just as if they had dialed it themselves. The customer may request that their long-distance company be used when placing long-distance calls. To use the TRS, both TTY and non-TTY users simply dial 711. Additional numbers for the relay in Vermont are TTY = 1-800-253-0191 or Voice = 1-800-2530195. If you are not familiar with the use of TRS, tell the CA and you will receive assistance with the process. NOTE: For emergency calls, users should dial 911. The TRS provides many services: Voice Carry Over (VCO) is available for TTY users who can speak but are unable to hear. Hearing Carry Over (HCO) is available for TTY users who can hear but are unable to speak. Spanish language TRS is available as is Speech-toSpeech (STS).

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Speech to Speech (STS) is a relay service mandated by the Federal Communications Commission that enables people with a speech disability to use their own voice, voice prosthesis, or communication device to place a phone call. Some people who have a speech disability cannot communicate by telephone, as others do not readily understand their speech. This is often the case for people with cerebral palsy, multiple sclerosis, Parkinson’s disease, muscular dystrophy, and/ or limitations from stuttering, stroke or brain injury. Some speech-disabled persons may use a TTY, but TTY’s require typing and some may not have the physical ability to type. STS offers an alternative. An STS telephone call is a relayed call. In a three-way call environment, the TRS CA relays the speech of one person to the other. The CA restates or revoices the words the person with a speech disability is saying, word for word. The CA can be “passive” (only revoicing when needed) or “active” (revoicing all communication from the speech-disabled individual). The customer instructs the CA as to how much assistance is needed. Local, regional and long-distance calls made using STS follow the same billing guidelines as TRS. STS Relay like TTY Relay is available 24 hours a day, 365 days a year. To use STS, simply call 711.

HOW TO MAKE A TRS CALL FROM A TTY COIN TELEPHONE

CONTINUING EMERGENCY ACCESS FOR RESIDENTIAL CUSTOMERS

Some public payphones are specially equipped to provide service to persons with speech and hearing disabilities. You can make a TRS call from a coin phone that has a built-in TTY. Local calls can be made at no charge but for a regional or long-distance toll call, you must use a calling card, prepaid card or make the calls collect or third number billed.

All primary residential lines are entitled to continuous access to enhanced 911, even after regular service has been terminated voluntarily or involuntarily. CEA may be terminated or discontinued in accordance with Public Service Board Rule 7.100. For more information regarding CEA call 844.YOUR.CCI (844.968.7224).

Step 1: Lift up the handset and place it in the holder on the side of the phone Step 2: Dial the TTY telephone number, or the TRS assistant at 711. Step 3: LED [Red Light] Line Status: Slow flashing - line ringing Fast flashing - line busy Step 4: If a TTY machine or the Communication Assistant answers the call, the TTY drawer will open automatically. You may begin typing. Step 5: If the call is answered by a hearing person, press the * symbol on the telephone keypad three times to start the TTY Announcer. Step 6: If the drawer begins to close before you complete your call, press any button on the keypad to reopen it. Step 7: When you have completed your call, hang up the phone. The drawer will close automatically.

Your Telephone Rights and Responsibilities YOUR TELEPHONE RIGHTS AND RESPONSIBILITIES Telephone subscribers have the right to know what to expect from their telecommunication service provider. This information outlines your rights and responsibilities, and explains the procedures for resolving any concerns or questions that may arise.

RATES, TERMS AND CONDITIONS: Tariffs, rate schedules, and other terms and conditions related to Consolidated Communications’ services can be found by visiting the Legal and Regulatory section of the consolidated.com website. You may have previously received a Service Agreement by mail, a copy of this agreement can also be found on our website consolidated.com and is available for your reference.

APPLYING FOR SERVICE Telephone services are provided without discrimination as to a customer’s race, nationality, color, religion, sex, or marital status. Social Security information and/ or picture ID may be required. When you apply for residential telephone service, you will be provided with information about: • The lowest priced service alternatives at your location. • Any special telephone rates that may be available to low income customers through the Lifeline programs.

LOW COST SERVICE OPTIONS Measured Service At the time of publication of this book, Low Use and Standard Use Measured Service are available to residential customers, at the rates published below. VERMONT Low Use Measured Service $15.54/month This service is designed for customers who make infrequent outgoing local calls. Dial tone ($14.69/ month) and a discounted local usage package ($.85/ month) are combined (to total $15.54) in a basic monthly rate which allows you $1.00 of local calling. If you use up the allowance, you will start paying 2.2 cents per minute or fraction thereof on calls made at peak hours and 1/2 cent per minute or fraction thereof during off-peak hours. Standard Measured Service This service is designed for customers who make frequent outgoing local calls. Dial tone ($15.26/month) and a discounted usage package ($5.85/month) are combined (to total $21.11) in a basic monthly rate which allows you $8.00 of local calling. If you use up the allowance, you will start paying 2.2 cents per minute or fraction thereof on calls made at peak hours and 1/2 cent per minute or fraction thereof during off-peak hours. Peak Periods 2.2 cents per minute or fraction 9am – 9pm Monday – Friday Off-Peak Periods 1/2 cent per minute or fraction 9pm – 9am Monday – Friday, all day Saturday, Sunday and certain holidays. Low Use and Standard Use Measured Services have a ceiling or cap on the amount you will be billed for usage in any month. Call your Consolidated Communications service representative to find out more information. A 50% discount applies from 9:00 p.m. to but not including 9:00 a.m. weekdays plus all day Saturday, Sunday and certain holidays. Additional unlimited local service offerings and local and toll packages may be available in your area. Call your Consolidated Communications Residential Service Representative listed in this directory or visit consolidated.com for additional information.

LIFELINE PROGRAM The Lifeline Program is a government benefit program which provides a discount for voice or qualifying broadband service to low-income residential customers who meet eligibility requirements. If the Program discount is applied to voice service, free toll blocking is available upon request. To receive the Lifeline Program discount, residence customers must provide a completed application establishing eligibility. Only one

CUSTOMER INFO GUIDE

Telecommunications Relay

CUSTOMER INFO GUIDE

GENERAL INFORMATION Lifeline Program discount is available per household on either a wireless or wireline service. Residential customers who willfully make false statements in order to obtain the Lifeline Program discount can be punished by fine or imprisonment or can be barred from the Lifeline Program. What type of discount is available? Lifeline assistance lowers the cost of qualified voice or broadband service. Eligible residential customers can receive a federally supported discount of $9.25 and may qualify for an additional state supported discount, if available. Toll Limitation Service (TLS) support allows eligible customers who wish to avoid incurring large long distance fees to choose toll blocking or toll control at no cost on voice service supported by the Lifeline Program. Rates above were set at time of publication, but are subject to change. For more information contact Customer Service at 844.YOUR.CCI (844.968.7224). You can sign up for the Lifeline Program at any time. There is an annual renewal that is required for all participants to continue receiving assistance. The Universal Service Administration Company’s (USAC) web site contains state-specific Lifeline information for many companies at www.lifelinesupport.org.

SERVICES FOR INDIVIDUALS WITH DISABILITIES If a disability prevents you from dialing Local or Regional (within 802) telephone calls yourself, you may be exempt from the added cost of having an Operator dial calls for you. If a disability makes it impossible for you to look up numbers in the telephone book, you may be eligible for exemptions from local Directory Assistance charges. Customers with disabilities are encouraged to identify themselves so they can be informed of their rights, as appropriate to the circumstances. Additionally, if someone in your household is hard of hearing or speech impaired and uses a TTY, you may be eligible for special rates on direct-dialed calls and customer-dialed Consolidated Communications Calling Card calls to numbers outside your local calling area but within the 802 Consolidated Communications calling area. A 40% reduction of charges applies in all time periods for these calls. To qualify for the special discount rates, you only have to complete and submit an application certified by the Division of Deafness in the Department of Human Services. Applications are available from Consolidated Communications by calling 711 and asking the operator to relay the call to 844.YOUR.CCI (844.968.7224). In addition, the 40% rate reduction applies to all intrastate toll calls using the state telecommunications relay service.

ESSENTIAL SERVICES Consolidated Communications complies with FCC rule 54.101 regarding essential services to be provided in its service area. The following services or functionalities shall be supported:

Voice grade access to the public switched network Local Usage Access to emergency services Toll limitation for qualifying low-income customers

DEPOSIT RULES You may be required to pay a security deposit. The decision to charge you a deposit may be based only on your credit history. The deposit plus interest will be returned by check after the retention period when the customer has demonstrated a pattern of timely payments.

YOUR TELEPHONE BILL Some Consolidated Communications services are billed in arrears, while others are billed in advance. Charges for Non-Recurring Charges such as set up, activation and installation fees, or Service & Equipment charges, will be included in your first bill after the service is installed or a change has been made to your existing service. This first bill will also include prorated charges for the number of days you had the services before the billing date. If you subscribe to a service that is billed in advance, you will also receive a full monthly charge for that service on your first bill. In addition, any usage charges, such as local usage, message units, or regional toll calls, will be billed on the next bill after the calls were placed. Bills for telephone service will be mailed every month. The bill normally includes charges for local and for long-distance companies that have contracted with your service provider to perform billing functions. When you receive a bill, you have the right to: •

Obtain answers to questions you may have about your bill.

• An explanation of all entries on your bill. • Correction of any billing entries found to be in error. While questions are being investigated, disputed amounts will not be included in any payment or deposit requests. However, the part of your bill which is not in question should be paid by the due date. For information about payment locations, contact your service provider. If your bill requires correction, you will have a reasonable time after it is revised to pay the remaining portion of the bill. You also have the right to request payment arrangements when you are unable to pay a bill by the due date. Factors that will be taken into account when arriving at payment arrangements may include, but not be limited to, the size of your unpaid balance, your payment history, and the length of time over which the bill accumulated. Your service may not be suspended for an undisputed delinquent bill while your service provider is negotiating a payment arrangement with you. Any time you contact your service provider to discuss your inability to pay a bill or to indicate that you are in need of assistance with a bill payment, you shall be informed of all available alternative payment arrangements. If you mail your payment to us, your bill is considered paid on the day we receive it. If you pay at an authorized payment agency, your bill is considered paid on the day you make the payment. You must pay any past due balances for Basic Charges to avoid suspension of your basic local telephone service. If you don’t pay Non-Basic Charges you will not lose basic local telephone service; however, your Non-Basic services will be suspended until payment is received.

If you make a partial payment, we will apply it to the Basic Charges, beginning with the oldest balances. Any remaining amounts shall be applied to the Non-Basic Charges. You can pay your bill by mail, in person at a payment agent, by enrolling in the Direct Payment Option or by using Pay By Phone Service (a vendor fee applies). Please contact a Consolidated Communications Service Representative for the location of a payment agent near you. We accept payment by check or money order.

PAY-PER-CALL SERVICES If a number begins with 900, 976, 940 or 550, you should know that this number is part of a rapidly growing family of information services offered by service providers. These Pay-Per-Call services can be useful sources of information on a variety of subjects. You should know that unlike toll free calls to 800, 844, 855, 866, 877 & 888 numbers, Pay-Per-Call services are billed to the caller, normally on the caller’s monthly telephone bill. These charges appear on a special bill page entitled Pay-Per-Call Messages. However, charges could also be billed by the information provider. The rates on these calls, charged on a per-call or per-minute basis, are determined by the information provider and could, without responsible use by the caller, result in unexpectedly high bills.

DISCONTINUANCE OF SERVICE Service may be disconnected if a bill for an undisputed account or for the undisputed portion of an account which is in dispute has not been paid or a payment arrangement has not been entered into. Proper notice shall consist of a separate mailing prior to the start of the suspension. Payment at an authorized payment agency is considered payment to the service provider. Your service provider may not suspend or refuse to restore service to a dwelling when an occupant is certified by a physician to be seriously ill and affected with a medical condition where the occupant would be endangered without access to telephone service. In most cases, we will notify you in writing at least 14 days before a stated disconnection date. But we can give you only three (3) working days notice if you’ve broken a payment plan; failed to pay a properly required deposit; paid with a check that is not honored by the bank after the disconnection notice expires; or failed to comply with a decision of the Public Service Board or the Consumer Assistance Division. We can disconnect without notice if the disconnection is at the customer’s request, for unauthorized use, for use posing a risk to others or to the network, or for abandonment. A notice is good for ten (10) business days after the disconnection date stated on it. The disconnection notice will tell you what to do to avoid disconnection and how you can dispute your bill or the disconnection itself. We will not disconnect service on a Friday, a weekend, a legal holiday, any day our office or the Public Service Board is not open for business, or on the day before any day our office and the Public Service Board are not open for business. If basic service has been disconnected, we will, at your request, reconnect basic service after the cause of the disconnection has been removed. If the request to reconnect service is made within 10 days following

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If you have TTY/TDD you may, at your option, include this information as part of your Consolidated Communications directory listing at no additional cost.

• • • •

GENERAL INFORMATION

We will offer you a payment arrangement on your account balance if the disconnection was for nonpayment, unless the cause of the disconnection was because you did not honor a previously established payment arrangement. Let us know if you want another person to receive a copy of any bill or disconnection notice we send you. We will send a copy to the person you designate; but you are still responsible for payment. This service may be especially important for elderly, disabled or handicapped customers.

STEPS TO HAVE SERVICE RECONNECTED All charges for the disconnected service must be paid or suitable arrangements must be made before service can be turned on. When service is suspended for nonpayment, a new or additional security deposit may be required before service is restored, and you may be billed a service charge for the restoral.

UNRESOLVED COMPLAINTS The customer service representative who answers your call will help you resolve your issue. If for any reason you are not satisfied with the solution offered, please ask to speak with a supervisor. Supervisors are highly trained and are able to resolve most issues.

IF YOU ARE NOT SATISFIED AFTER SPEAKING WITH A SUPERVISOR: You may reach Consolidated Communications Customer Relations via email at information@consolidated.com. OR YOU MAY WRITE TO: Consolidated Communications Residential Customer Center PO Box 11560, Portland ME 04104 (for residential customers) Consolidated Communications Business Customer Center PO Box 11560, Portland ME 04104 (for business customers)

IF I AM STILL NOT SATISFIED, IS THERE ANY OTHER ALTERNATIVE FOR ME? If you are still not satisﬁed after contacting Consolidated Communications Customer Relations, you may call the Vermont Department of Public Service at 1-800-622-4496. OR YOU MAY WRITE TO:

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Vermont Department of Public Service Consumer Affairs Division 112 State Street, Drawer 20, Montpelier, VT 05620-2601 Your telephone service will not be interrupted while the Department of Public Service is reviewing your appeal, provided you pay the undisputed portion of your bill.

CONSOLIDATED COMMUNICATIONS CUSTOMER PRIVACY POLICY Consolidated Communications is committed to respecting and protecting the privacy of our customers. As discussed below, we have strict policies governing access by employees and others to customer communications and information. We access customer accounts, records or reports for authorized business purposes only. We educate our employees about their obligation to safeguard customer information and communications, and we hold them accountable for their actions. In short, privacy is a priority for Consolidated Communications in all aspects of our business. This Customer Privacy Policy is divided into four sections: Section I describes several general principles that express Consolidated Communications’ commitment to assuring strong and meaningful customer privacy protection. Section II describes, more specifically, how Consolidated protects the confidentiality of Customer Proprietary Network Information (CPNI). Section III describes Consolidated Communications’ “Do Not Call” practices, which are designed to protect our customers from unwanted telemarketing. Finally, Section IV provides our contact information should you have any questions about this policy or Consolidated Communications’ privacy practices more generally.

I. GENERAL PRIVACY PRINCIPLES The following principles express Consolidated Communications’ commitment to assuring strong and meaningful customer privacy protection, and are intended to guide Consolidated Communications’ efforts to balance customer privacy with customer interest in receiving quality services. These principles apply to our use of “individual” customer information – that is, information about specific customers. These policies are fully consistent with applicable laws and regulations governing privacy, including the regulations of the Federal Communications Commission (“FCC”). Individual customer information is distinct from “aggregated” customer information, which does not reveal a customer’s identity. Further, the examples provided below are intended to be illustrative, not allinclusive. 1. Consolidated Communications obtains and uses individual customer information for business purposes only. Consolidated Communications obtains and uses customer information that helps us to provide our customers with quality telecommunications services. In addition to supporting the direct provision of service, this information may be used to protect customers, employees and property against fraud, theft or abuse; to conduct industry or consumer surveys; and to maintain good customer relations. Access to databases containing customer information is limited to employees who need that information to perform their jobs. These employees are required to follow strict rules when handling customer information, and are subject to disciplinary action if they fail to do so.

In order to better serve our customers, we may ask them questions to elicit additional information about their special needs and interests. For example, we may ask whether customers work at home, whether any members of the household have special needs, or whether teenagers reside in the household in order to determine whether customers may be interested in or might benefit from additional lines or services. In all cases, the information we gather is used to facilitate the provision of quality customer service. We do not share this information with third parties to market non-Consolidated Communications services to our customers. 2. Consolidated Communications informs customers how information Consolidated Communications obtains about them is used, as well as their options regarding its use. Consolidated Communications uses customer information in a transparent fashion, and discloses to customers the types of information Consolidated Communications obtains about them how and when that information is used, when that information might be disclosed, the stringent measures we employ to protect that information, and ways that customers can restrict the use or disclosure of that information. Consolidated Communications’ Customer Privacy Policy is available on our website at consolidated.com, and from Consolidated Communications service representatives. 3. Consolidated Communications gives customers opportunities to control access by others to customer information, and how Consolidated Communications uses individual information about them. Consolidated Communications is committed to providing customers with opportunities to control how Consolidated Communications uses customer information about them. For example, customers may inform us of which telephone listings they want to include in our directories and in directory assistance, and may also choose to have a nonpublished number, or a non-listed number, or to exclude your address from your listing. Customers in areas where Caller ID services are available have the ability to block the display of their phone numbers and names. Your line is already equipped with Per-Call Blocking. It also prevents *69 from completing a call back to your telephone number. To Activate: Press * 6 7 (dial 1 1 6 7 ) before placing the call on which you want your number blocked. Line Blocking automatically prevents the display of your telephone number on a Caller ID display device, on all calls you originate. Line Blocking is available upon request to customers with non-published service and to customers declaring a safety risk. Line Blocking can be deactivated on a call-by-call basis. An automated Line Blocking test line is available to verify the status of line blocking on your line. The toll-free test number is 1-888-599-2927. (Note that Caller ID blocking does not prevent the transmission of your phone number when you dial certain business numbers, including 911, or 800, 888, 877, and 900 numbers.) Further,

CUSTOMER INFO GUIDE

the disconnection of service, the reconnection will take place within one business day of the request. If the request to reconnect service is not made within 10 days following the disconnection, the reconnection will take place as soon as possible.

CUSTOMER INFO GUIDE

GENERAL INFORMATION customers can express a preference not to be called for marketing purposes (please see Section III, below, for more information on Consolidated Communications’ “Do Not Call” policy). Customers may also opt out of our direct mailings and other service marketing programs. (Please see Section II, below, for information on Consolidated Communications’ policy on the use of “Customer Proprietary Network Information”). A customer may indicate a change in such preferences at any time by contacting Consolidated Communications customer service. We do use individual customer information internally for planning purposes – so that we can, for example, develop, test and market new products and services that meet the needs of our customers. Ordinarily, such information is combined into aggregations that do not include individual customer identities. Under certain circumstances, we are required by law to disclose the aggregated information to other companies, but in such cases customer identities are not included. 4. Consolidated Communications enables customers to control how Consolidated Communications discloses individual information about them to other persons or entities, except as required by law or to protect the safety of customers, employees or property. Ordinarily, Consolidated Communications will only share individual customer information with persons or entities outside the company to assist us in the provision of services to which the customer subscribes. We do not use thirdparty marketers, nor do we share access to individual customer information derived from the provision of Consolidated Communications telecommunications services with other companies interested in marketing other services to our customers — and we would not do so without the consent of the customer. Consolidated Communications is committed to ensuring that customer information is not used without the knowledge and permission of our customers.

to increase data accuracy and to identify and authenticate the sources of customer information. We use locks and physical security measures, sign-on and password control procedures, and internal auditing techniques to protect against unauthorized use of terminals and entry into our data systems. Consolidated Communications requires that records be safeguarded from loss, theft, unauthorized disclosure, and accidental destruction.

5. Consolidated Communications strives to ensure that the information we obtain and use about customers is accurate.

In addition, sensitive, confidential, or proprietary records are protected and maintained in a secure environment. It is our policy to destroy records containing sensitive, confidential, or proprietary information in a secure manner. Hard copy confidential, proprietary, or sensitive documents are made unreadable before disposition or recycling, and electronic media must be destroyed using methods that prevent access to information stored in that type of media. Just as employees would report stolen property, missing records and suspicious incidents involving records are referred to Consolidated Communications security. We encourage our employees to be proactive in implementing and enforcing Consolidated Communications’ privacy policies. If employees become aware of practices that raise privacy or security concerns, they are required to report them to their supervisors or to contact Consolidated Communications’ security or regulatory department.

Consolidated Communications is committed to ensuring that the information we obtain and use about customers is accurate. To that end, we strive to verify that our customer records are correct. Customers who find an error in their Consolidated Communications bills are encouraged to notify Consolidated Communications. Consolidated Communications’ service representatives are trained to answer customer questions about, and to give customers reasonable access to, the information we have about them. Our service representatives will also provide explanations of how such information is used and how to correct any inaccuracies if they occur. In addition to reviewing their bills, customers can access their customer information by contacting Consolidated Communications customer service. However, Consolidated Communications will only provide customer information after properly authenticating the identity of the requesting “customer” in accordance with applicable law and industry best practices. In this way, Consolidated Communications can maximize the ability of its customers to review their customer information for accuracy while minimizing the risk that this information falls into the wrong hands. Consolidated Communications service representatives can explain how customers may be authenticated to obtain access to their own customer information. 6. All Consolidated Communications employees are responsible for safeguarding individual customer communications and information. Consolidated Communications requires Consolidated Communications personnel to be aware of and protect the privacy of all forms of customer communications as well as individual customer records. Consolidated Communications makes clear that employees who fail to comply with its privacy policies will face disciplinary action, which can include dismissal. All employees are trained regarding their responsibilities to safeguard customer privacy. We strive to ensure that information we have about our customers is accurate, secure and confidential, and to ensure that our employees comply with our privacy policy. We never tamper with, intrude upon or disclose the existence or contents of any communication or transmission, except as required by law or the proper management of our network. Access to databases containing customer information is limited to employees who need it to perform their jobs – and they follow strict guidelines when handling that information. We use safeguards

Consolidated Communications’ legal and regulatory departments are responsible for ensuring that all Consolidated Communications business units and their employees comply with privacy laws and regulations. Consolidated Communications also requires any consultants, suppliers and contractors that may come into contact with CPNI to observe these privacy rules with respect to any of our customers’ individual customer information. They must abide by these principles when conducting work for us, and they will be held accountable for their actions. 7. Consolidated Communications participates in and supports consumer, government and industry efforts to identify and resolve privacy issues. We participate in legislative and regulatory proceedings, industry association efforts, consumer group efforts, and general business group activities relating to telecommunications privacy issues. Our external affairs personnel are responsible for the coordination of Consolidated Communications’ public policy participation. We believe that developing international privacy protection and information-use standards is necessary to protect the needs of our customers. Consolidated Communications supports the development of international standards to protect individual customer information and its proper use on a worldwide basis. 8. Consolidated Communications complies with all applicable privacy laws and regulations wherever Consolidated Communications does business. Customer and policymaker perceptions of privacy have changed over time and will continue to do so. Changes in technology can also alter

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However, there are exceptions to our general practice. For example, if Consolidated Communications enters into a merger, acquisition, or sale of all or a portion of its assets, a customer’s personally identifiable information will, in most instances, be transferred as a part of the transaction, subject to required notices to affected customers. In addition, we may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for Consolidated Communications billed products and services. We are also required by law to provide billing name and address information to a customer’s long distance carrier and other telephone companies to allow them to bill for telecommunications services. (By law, customers with non-published or unlisted service have the right not to have their billing name and address disclosed when they make a calling card call or accept a collect or third party call. However, if they do restrict disclosure, they will be unable to make calling card calls or accept collect and third party calls.) Similarly, we are required to

provide directory publishers with subscriber listing information – name, address and phone number, and for yellow page advertisers, primary advertising classification – for purposes of publishing and delivering directories. In addition, under certain circumstances, we may share customer information with other carriers or with law enforcement, for example, to prevent and investigate fraud or other unlawful use of communications services.

GENERAL INFORMATION

9. Consolidated Communications complies only with valid, properly issued, and legally enforceable third-party requests for access to customer information. Consolidated Communications may release customer information in response to requests from governmental agencies, including law enforcement and national security agencies, in accordance with federal statutory requirements or pursuant to court order. Before releasing any customer information, Consolidated Communications will ensure that the underlying governmental request satisfies all procedural and substantive legal requirements and is otherwise proper. For example, Consolidated Communications will ensure that any court orders are valid, properly issued, and legally enforceable. Except as required by law or with the approval of the customer, Consolidated Communications will not release any customer information in response to subpoenas or similar requests issued by private parties. Further, Consolidated Communications will be diligent in authenticating the validity of any “governmental” request to ensure that the request actually originates from an authorized government agency.

II. USE OF CUSTOMER PROPRIETARY NETWORK INFORMATION Customers count on Consolidated Communications to respect and protect the privacy of information we obtain in the normal course of providing telecommunications services to our customers. Consolidated Communications is committed to protecting the privacy of all customer information, and in particular the privacy of customer proprietary network information (or CPNI).

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1. Definition of “Customer Proprietary Network Information.” The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.

2. Use of Customer Proprietary Network Information. Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. However, we may use CPNI without your consent, in a manner consistent with applicable law, to: (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide inside wiring installation, maintenance, and repair services; (iv) provide maintenance and technical support for our services; (v) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (vi) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call. Further, after providing you with the required notice and opportunity to “opt out,” we may use your CPNI, in a manner consistent with applicable law, to market additional communications-related services to you and conduct surveys in order to improve our service offerings. Consolidated Communications will not use your CPNI for purposes other than those described above unless we first obtain your express “opt in” consent. For example, without such consent we will not use CPNI to market services not provided by Consolidated Communications, and will not share your CPNI with third parties (subject to the limitations discussed below). 3. Limits on the disclosure of CPNI outside Consolidated Communications. As a general rule, Consolidated Communications does not use third-party marketers and will not disclose your CPNI to third party contractors without your explicit “opt in” consent. This means that our records of the services you buy and the calls you make generally will remain private if you choose to keep them so, since we will not ordinarily disclose this information to outside parties without your permission. However, we will release customer information without involving you if disclosure is required by law, or necessary to protect the safety of customers, employees or property. For example: • When you dial 911, information about your location may be transmitted automatically to a public safety agency. • Certain information about your long distance calls may be transmitted to your long distance company for billing purposes. We are also required by law to give competitive local exchange carriers access to customer databases for purposes of serving their customers, to exchange credit information with other carriers, and to provide listings (other than certain non-published and non-listed information) to directory publishers. • We will disclose information as necessary to comply with law enforcement statutes, such as to comply with valid, properly issued, and legally-enforceable subpoenas, warrants and court orders.

• We may, where permitted by law, share CPNI with third parties where necessary to provide the services to which you subscribe, to protect our rights or property, and to protect users of our services and other carriers from fraudulent, abusive or unlawful use of services. • We may, where permitted by law, provide CPNI to third parties such as credit bureaus, or sell receivables to collection agencies, to obtain payment for Consolidated Communications billed products and services. 4. Authentication to prevent unauthorized access to CPNI. Consolidated Communications is committed to ensuring that only properly authorized individuals are able to access CPNI for legitimate purposes. This includes ensuring that any request by a “customer” to access CPNI is valid and properly authenticated, in accordance with applicable law and industry best practices. In general, our internal policies and procedures are designed to ensure that CPNI is not released to unauthorized individuals. Further, if a “customer” calls us to access “call detail records” (which include the number called, the number from which a call was placed, and the time, location, or duration of any call), we will not release those records unless (i) during the call, the customer provides a pre-established password; (ii) the information is sent to the customer’s address of record; or (iii) after the call, we call the customer’s telephone number of record to provide the requested information. If a “customer” attempts to access CPNI through our website, we will only provide such access if the customer has first established a password and back-up authentication mechanism for the relevant account, in a manner that does not rely on readilyavailable biographical or account information. If a “customer” attempts to access CPNI by visiting a retail location in person, we will only provide such access if the “customer” presents valid photo identification matching the name of record on the account. (Note that different procedures may apply to certain business customers served by a dedicated account representative where the underlying service agreement addresses CPNI protection and authentication.) We also will notify you at your address of record if anyone changes the access authorization or authentication information associated with your account. 5. Notice of unauthorized access to CPNI. As a company, we are vigilant in our efforts to protect your CPNI. However, should we become aware that your CPNI has been accessed without proper authority, we will take swift action to fully document and address such unauthorized access and provide appropriate notice. In particular, we will (i) notify law enforcement (including the United States Secret Service and the Federal Bureau of Investigation) within seven business days; and (ii) notify you and any other affected customers within seven business days thereafter, unless earlier notification is necessary to avoid immediate and irreparable harm, or we are instructed by law enforcement personnel to refrain from providing such notice.

CUSTOMER INFO GUIDE

what is appropriate in protecting privacy. Laws may change accordingly. We regularly examine — and update as necessary — Consolidated Communications’ privacy policies and internal procedures to ensure compliance with applicable law and evolving technology. Consolidated Communications also will monitor customer needs and expectations. Consolidated Communications will work with policymakers and consumers to ensure that we continue to safeguard privacy, giving customers choices, flexibility and control. Consolidated Communications considers privacy laws and regulations to be the minimum standards to which we will adhere in protecting privacy. In addition to complying with the law, Consolidated Communications will adhere to its internal privacy policies and procedures wherever we do business.

CUSTOMER INFO GUIDE

GENERAL INFORMATION III. CONSOLIDATED COMMUNICATIONS’ “DO NOT CALL” LIST Any Consolidated Communications residential customer can express a preference not to be called by us for marketing purposes, and Consolidated Communications will respect such preference. A customer that does not wish to receive sales calls from Consolidated Communications specifically may ask to be placed on our company-specific “Do Not Call” list. We will note the customer’s request immediately, although it may take up to 30 days for the customer’s telephone number to be removed from any active lists or sales programs that are currently underway. Any residential customer can ask to be put on our “Do Not Call” list by contacting Consolidated Communications’ customer service department. Residential customers living in Maine, New Hampshire or Vermont and are a customer in one of the service areas served by Consolidated Communications you should call 844.YOUR.CCI (844.968.7224). The requesting customer should provide, at a minimum, the telephone number that is the subject of the request, although inclusion of the customer’s name and address is also useful. If a customer is served by multiple telephone numbers, the customer should tell us all numbers that should be placed on the “Do Not Call” list. A residential customer will remain on our “Do Not Call” list unless the customer asks to be removed from the list by contacting our customer service department. If a customer’s telephone number ever changes, the customer must give us updated information in order for the “Do Not Call” status to remain in effect. Notwithstanding the fact that a customer’s telephone number is on our “Do Not Call” list, we may still contact that customer with respect to surveys, billing, and other service-related matters. Further, the customer should understand that being on our “Do Not Call” list will not prevent calls from other companies unaffiliated with Consolidated Communications.

IV. FURTHER INFORMATION You can review our entire CPNI/Privacy Policy on our website at consolidated.com/policies. If you have any questions or comments concerning this Customer Privacy Policy, or if you believe that the Company has not adhered to its privacy policy, please contact Consolidated Communications’ customer service department. If you live in Maine, New Hampshire or Vermont and are a customer in one of the service areas served by Consolidated Communications you should call 844.YOUR.CCI (844.968.7224). Regardless of where you receive service, you may contact Consolidated Communications via email at privacy@consolidated.com or regular mail at:

BE ALERT TO “SLAMMING” AND “CRAMMING” “Slamming” occurs when your long-distance and/or local telephone service provider is changed without your knowledge and approval. Federal and state laws prohibit “slamming.” Typically, “slammers” use contest forms or a check made out in your name. Although you may not realize it, your signed sweepstakes entry form or the endorsed check is actually a “letter of authorization,” giving approval to switch your longdistance and/or local service provider. When you receive your bill, you may be surprised to find that your longdistance and/or local service provider has changed. If you are a victim of “slamming,” first call the longdistance or regional company associated with the charge. The company’s name and logo appear on your bill. You are entitled to be switched back to the company of your choice at no charge and to have any disputed charges billed at your original company’s rate. If the long-distance or local telephone service provider refuses to comply with your request, you may write a detailed letter to the Federal Communications Commission (FCC) for help in resolving the dispute: Federal Communications Commission Common Carrier Bureau Consumer Complaints 445 12th Street, SW Washington, D.C. 20554 Your letter should include a copy of the disputed bill, relevant phone numbers and any other communication you’ve had with the billing company. Federal regulations prevent your telephone service provider from influencing your choice of long-distance company. Upon notification from a long-distance or competing regional company, your telephone service provider is obligated to change your long-distance company. As a final protection, you can call your telephone service provider and request that no changes be made to your long-distance or local service provider unless you contact us directly by phone or authorize the change in writing. “Cramming” occurs when unexpected and unauthorized charges are “sneaked” or “crammed” onto your bill. Typically, these charges are for phonerelated services such as pagers, voice mail, calling cards or teleconferencing. But charges may also be for added-on telephone services or surcharges. These charges generally appear on a separate page of your bill with the billing company’s name. Many state laws prohibit “cramming.” If you suspect a charge has been “crammed” on your bill, call your telephone service provider to have the erroneous charge removed. You may also seek assistance from the Vermont Attorney General’s Office by contacting them at: Vermont Attorney General’s Office Consumer Assistance Program Morrill Hall University of Vermont 146 University Place Burlington, VT 05405 (802) 656-3183 or 1-800-649-2424

www.uvm.edu/consumer consumer@uvm.edu

PROTECTION TIPS • Review your telephone bill thoroughly. • If you are not sure who your primary long-distance carrier is, call, free of charge, 1-700-555-4141 from the telephone in question. • Don’t divulge personal information such as telephone number, credit card number or social security number on any sweepstakes or raffle tickets. This information can be misused. • Keep a record of services you’ve ordered or forms you’ve completed. • To prevent future “slamming,” contact your telephone service provider to put a “freeze” on your choice of telecommunications carrier. Future changes will not be made without your authorization. • Read the fine print on all contracts, applications and contest entry forms you sign. Avoid filling out contest entries that seem vague. • Don’t accept collect calls from people you don’t know and don’t return calls to unfamiliar area codes and numbers. • Beware of faxes, e-mail, voice mail and pages you receive that ask you to call an unfamiliar area code and number. Local, domestic and international dialing is explained in the front of your Consolidated Communications White Pages directory. • Pay close attention to voice prompts when you reach a voice messaging system. You may be asked to accept charges for the call or for other services. • Ask for I.D. when any company’s employee comes to your home.

PROTECT YOUR CALLING CARD AND PIN Protect yourself against illegal practices that may result in unauthorized use of your Calling Card or unwanted charges on your monthly telephone bill. Always make sure no one can see you entering your Calling Card number and PIN on a public phone or hear you telling it to an Operator. Never give your Calling Card number or PIN to anyone who calls you at home to “verify” the number or to conduct an “investigation.”

Protection Tips Against Telephone Abuse And Fraud HANDLING OBSCENE, THREATENING OR HARASSING CALLS. Should you receive such a call, hang up quietly. “Talking back” or slamming down the phone may encourage more calls. Make sure everyone in your home, especially children, knows how to handle these calls. Tell your children not to give any information to callers they don’t know. You may want to consider installing an answering machine or Caller ID to help screen incoming calls. If calls persist, contact your telephone service provider. If you are a Consolidated Communications customer, contact your local business office or Consolidated

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Consolidated Communications ATTN: Marketing Dept. (Privacy) 200 Vernon Street Roseville, CA 95678

Consumer Protection Principles - Consolidated Communications

GENERAL INFORMATION If the problem is in your wiring or jacks inside your home, you may:

Directory Assistance

If a telemarketer calls, be sure you know what company they represent. If you are not interested, just interrupt and say so. After all, it’s your phone and your time. You may also ask to have information mailed to you so you can review it at your convenience. If you don’t want any more calls from that company, ask the caller to take your name off their list.

• Make your own repairs.

Consolidated Communications Directory Assistance has millions of directory listings available. If you’re looking for a telephone number and can’t find it in this directory, our operators can help.

SALES CALLS RESTRICTIONS The Federal Telephone Consumer Protection Act prohibits certain practices relating to telephone sales calls and the use of automatic dialers. In general, persons making telephone sales calls to residential customers must identify the individual or business they represent and the purpose of the call. Automatic dialing devices must provide similar information and, in most cases, the address of the individual or business. The automatic device must disconnect immediately from the telephone line when either the called or calling party hangs up. Telemarketers also are required to maintain a “do-notcall” list and must place customers who specifically ask not to be called again on the list. Telephone solicitors are prohibited from making unsolicited sales calls between 9:00 p.m. and 8:00 a.m. Telemarketers and most users of automatic dialers may not place calls to emergency telephone lines, to law enforcement agencies, or to certain types of health care facilities (such as hospitals and nursing homes). Legal action may be filed by the Attorney General or by any person who receives a call in violation of certain of the restrictions mentioned above.

NATIONAL “DO NOT CALL” LIST If you wish to have your name and telephone number placed on a list to not receive telemarketing calls, you may register by calling toll free 1-888-382-1222 or online at https://www.donotcall.gov/.

WARNING! Fraudulent calls are subject to prosecution It is illegal for another person to charge any telephone services or long-distance calls to your number or Calling Card without your permission, or to tamper with the facilities or equipment to avoid or alter authorized charges. Persons placing such calls are subject to prosecution and if convicted are subject to imprisonment and/or a fine.

• Have an electrician, contractor or someone else make your repairs. • Hire Consolidated Communications to make wiring repairs subject to established rates, terms and conditions You should also note that if you rent a home or apartment, your landlord may be responsible for inside wire repairs. If being without service would pose a danger to any member of your household (presence of a life support system, for example), please notify us when you call us to report your service trouble. We will put you on a priority list to restore service as soon as possible.

RIGHT OF ACCESS At all reasonable times, the telephone company through its authorized employees shall have the right of access to the premises of the subscriber to install, inspect or repair the lines or equipment, or to remove them upon termination of the subscriber’s right of use.

OUT OF SERVICE CREDIT Consolidated Communications’ goal is to always provide our customers with quality and reliable service. There may be times however, when you experience a service failure of your local exchange service. If you have trouble with your line and are unable to make or receive calls for 24 hours or more, you may be entitled to a credit for the time you were out of service. To receive a credit, either call Consolidated Communications Repair Service at one of the numbers on the How to Reach Us At Consolidated Communications page or contact the business office listed on your bill. This credit does not apply if the trouble proves to be in your inside wire, jacks or telephone equipment in your home or business.

IS THE TROUBLE WITH THE INSIDE WIRING? Residences that have modular equipment may also have a network interface. If you determine that the trouble is not in the telephone set, plug the set into the network interface to see if the problem still exists. The network interface is usually located where the telephone line comes into the house, near the electrical wiring. Customer’s Responsibility

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Repair Your local telephone service provider is responsible for providing access (dial tone and lines) from your home or business to the local telephone network. You are responsible for the telephones, inside wiring and jacks in your home. Before you call for repair, you should know whether the problem is with your telephone, your other telephone equipment, or our line. If we visit your home and find that the problem is in your telephone or other equipment, you will be charged for the repair visit even though we cannot make any repairs. You can avoid unnecessary repair visit charges by determining where the problem is before you call Repair Service.

Telephone Service Provider’s Responsibility

Outside Wiring

Our directory service consists of a combination of automated and live operator functions. In order to provide you with quick service and accurate numbers when using the voice recognition feature, remember to keep background noise to a minimum; provide only the information requested at the time, (extra information, such as spelling a word, hinders the system search); and speak with a regular speed and tone to your voice.

DIRECTORY ASSISTANCE CHARGES You can request a telephone number, area code, listed name, and/or address anywhere in the U.S. simply by calling 411. You can request up to a maximum of (two) listings per call — at the start of your call, please tell the operator if you will be requesting more than one listing.

HOW TO DIAL CONSOLIDATED COMMUNICATIONS DIRECTORY ASSISTANCE For local listings covered by Area Code 802 .............. 411 For national listings anywhere in the United States. 411 For toll-free numbers ................................................. 411 From Public Coin Stations .............. follow instructions on the Information Placard.

LOCAL LISTINGS In Vermont, there is a $4.99 charge for each time you call local directory assistance for telephone numbers within the 802 Area Code. A request may include a listed telephone number, area code, and/or address and zip code. If you dial “0” and have the operator connect you to directory assistance, there is a $4.99 charge to transfer your call.

NATIONAL LISTINGS There is a $4.99 charge each time you call Directory Assistance and request telephone numbers outside the 802 Area Code. You may request up to two listings per call — at the start of your call, please tell the operator that you will be requesting more than one listing. You may also request an in state or out of state customer’s name and/or address after giving the directory assistance operator a complete area code and telephone number. This service is known as Customer Name and Address (CNA) and acts as a reverse search feature. The charge for this type of call is the same as the charge incurred for a National Directory Assistance call.

DIRECTORY REQUEST CONNECTION Protector Telephone

Phone Jack Inside Wiring Telephone Cord

Network Interface Device

If the problem no longer exists, the trouble is probably with the inside wiring. You can repair the inside wiring yourself, hire a private contractor or hire Consolidated Communications to make wiring repairs subject to established rates, terms and conditions.

Directory Assistance numbers within the 802 Area Code that you obtain from Consolidated Communications may be automatically dialed for an additional $2.25 by pressing “1” at anytime during the listing announcement. If you request two listings, the last listing requested will be the number that will be automatically dialed when you press “1” for Directory Connect Request.

CUSTOMER INFO GUIDE

Communications Security at 1-866-641-7475, open 24 hours a day, 7 days a week.

CUSTOMER INFO GUIDE

CALLING INFORMATION GENERAL The charges will appear on your phone bill in addition to any other applicable Directory Assistance charges. Charges will not apply to calls placed by disabled customers. Directory Connect Request is only available for listings within the 802 Area Code and is not applicable to non-published numbers, toll-free numbers and cost-per-call numbers.

additional charges for some types of calls from public (coin) telephones may apply.

CONSOLIDATED COMMUNICATIONS DIRECTORY ASSISTANCE (DA) DOES NOT CHARGE FOR:

The long-distance provider you choose handles your long-distance calls. Once your local service provider receives notice of your choice, your long-distance calls will automatically go through your preferred provider when you dial 1 + area code + 7 digit number. You can use another long-distance company at any time by simply dialing that company’s access code before dialing the number you’re calling.

• Incorrect information given to you by the Consolidated Communications Operator. Call 411 back for the correct number at no charge. • Calls made by residential customers who qualify for Consolidated Communications Directory Assistance exemptions (See the “Services for Individuals with Disabilities” section)

To make a regional toll call, dial 1 + area code + 7 digit number. Making Long-Distance Calls Calls outside of the 802 area code are long-distance calls.

AREA CODES

• Calls made to DA from Hospitals

Area codes for some cities are listed in the directory. If you need an area code for a location not listed in this directory, call directory assistance.

Need a book?

DIALING WITH OPERATOR ASSISTANCE:

• For Vermont directories, call the Directory Order Center at 1-877-243-8339 There is a charge for certain directories.

DID YOU KNOW YOUR TELEPHONE DIRECTORIES CAN BE RECYCLED? Check your local municipality to find out if recycling of directories is available in your area.

Reduce Reuse Recycle

IF THERE IS A DIRECTORY ERROR In the event of listing omissions or errors, let us know about it immediately by calling your service representative. Consolidated Communications will promptly correct the listing in its databases and will provide the listing without charge to any Directory Assistance caller requesting the listing until publication of the next directory. Consolidated Communications assumes no other obligation to correct errors or omissions in the directory prior to the next regularly scheduled publication of this directory. Consolidated Communications assumes no liability for damages resulting from errors or omissions except as provided in its tariffs as filed with the appropriate regulatory authorities.

Operator Assistance CALLING INSTRUCTIONS Making Local Calls To find your Consolidated Communications Local Calling Area, see the “Local and In-State Toll Calling Information” section of this guide.

To make a local call within your local calling area but in an area code other than 802, dial 1 + area code + 7 digit number. Making Regional Calls A regional toll call is a call outside of your local calling area but within the 802 area code. There are additional charges for Operator Assisted or calling card calls, and

TO FIND YOUR LOCAL CALLING AREA Locate your exchange in the left column. If you are a Consolidated Communications customer, all of the exchanges opposite your exchange are available. If your local telephone service is provided by a company other than Consolidated Communications, your calling area may differ. Contact your local service company for local calling area information. The exchanges and codes are listed on the following pages. Note on local calling exchanges: Although we make every effort to maintain the accuracy of these lists, the ever-changing nature of the telephone industry makes it impossible for us to ensure 100% accuracy. Please call your Service Representative about any billing discrepancies you encounter (see page 1 of this Guide for the number). Exchanges and codes are listed on page 11.

To make a call with assistance from an Operator dial “0” or “0” + area code + number you are calling. When the operator answers, explain the type of call you want to make. These calls incur an operator service charge that is applied in addition to the rate for the call. Charges for Operator Assisted calls begin when the connection is established between the calling telephone and the called telephone or when the operator initiates billing in the case of a person to person call. You can ask the operator to tell you the time and charge for the call. Station-to-Station: Call station-to-station if you want to talk to anyone who is likely to answer the phone at the number you are calling. Person-to-Person: Call person-to-person if you want to talk to a particular person or extension. You will only be charged for the call if the particular person or extension you have requested is available. Collect: Collect calls are especially convenient if you are using a payphone and don’t have change or if you are dialing from someone else’s phone and don’t have a calling card. The operator will ask the person you are calling to accept charges for the call. Third-Number Billing: Placing a call and billing it to another number is another way to make a call. When you request a third-number billed call, the operator will dial that third number and obtain billing approval from the answering party before your call can be completed. Calling Card: If you have a calling card, dial “0”+ area code + number. You will then hear a special tone indicating you should enter your calling card number. If you are calling from a rotary phone, the operator will assist you. Busy Line Verification: You may dial the operator and ask for assistance in verifying that a line is busy rather than out of service. This may be done for local, regional or long-distance numbers. Busy Line Interruption: You may dial the operator to verify a busy line and interrupt a conversation in progress in order to request that the line be released. This may be done for local, regional or long-distance numbers.

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To make a local call within your local calling area and the 802 area code, dial only the 7 digit number.

Local and In-State Toll Calling Information

CALLING GENERALINFORMATION INFORMATION

Rates are based on several factors Rates for all types of in-state toll calls are based on the time of day, and the length of the conversation. An additional charge for operator assistance or calling card calls, and some types of calls from public (coin) telephones may apply.

THE INITIAL AND ADDITIONAL RATE PERIODS ARE ONE MINUTE. All types of in-state toll calls have an initial rate period of one minute, any time of day or night. Additional time is billed in one-minute increments. The additional minutes are billed at the same rate as the initial oneminute rate.

For example, if you begin a ten-minute call at 10:58 p.m. on Monday, you will be billed for two minutes at the evening rate and for eight minutes at the night/ weekend rate.

CALL DISCOUNTS WITHIN AREA CODE 802 Day

SAMPLE RATES FROM THE CITY OF BURLINGTON TO: Night and

Evening

Weekend

First min

Each add’l min

First min

Each add’l min

First min

Each add’l min

Fairfax

.16

.12

.07

St. Albans

.16

.12

.07

Stowe

.16

.12

.07

Montpelier

.16

.12

.07

White River

.16

.12

.07

CONSOLIDATED COMMUNICATIONS CALLING CARD SERVICE Consolidated Communications Calling Card Service may be used for local, long-distance and international calls. Calling Card calls within Vermont may be carried by Consolidated Communications. You are charged the regular rate plus a surcharge of 55 cents for each Consolidated Communications direct-dialed Calling Card call. If the Consolidated Communications operator dials the call for you, the surcharge is $1.65. If you use another phone company’s coin phone, you will be charged that company’s rates. Calling Card calls outside of, or between Consolidated Communications calling areas are handled by a long-distance company, which may not be the one you use from your home or business phone. You may select your own long-distance company by dialing that company’s access code. You will be charged for the call at the rates set by the company carrying the call. If you do not already have a Calling Card from Consolidated Communications, you can order one at no charge by calling your service representative at the telephone number shown on page 1.

Day

Evening

Night and Weekend

8:00 a.m.–5:00 p.m.*, Monday–Friday

5:00 p.m.–11:00 p.m.*, Monday–Friday

8:00 a.m. Saturday– 5:00 p.m.* Sunday

5:00 p.m.–11:00 p.m.*, Sunday

11:00 p.m.–8:00 a.m.*, every day

All day Christmas, New Year’s, Thanksgiving, Independence and Labor Days unless a lower rate (night or weekend) applies.

Some of this information may not apply to business customers. They should check with their service representative for details. The rates on this page were correct as of January 2018, and do not include applicable taxes. They are subject to change upon appropriate regulatory approval.

* Up to, but not including

075150

CHARGES ARE BASED ON RATES AT THE CALLING POINT Charges are based on the rates in effect at the time of connection at the calling (originating) point. If your call starts during one rate period and continues into another, your call will be billed at the rate that applies for each period.

HOW TO USE YOUR CONSOLIDATED COMMUNICATIONS CALLING CARD For local and long-distance calls, dial: 0 + area code + 7-digit number. Wait for tone or special instructions. (If you are using a rotary phone, an operator will answer. Give your Calling Card number.) Enter your Calling Card number (area code + your telephone number + 4-digit PIN). For international calls, dial: 01 + Country Code + City Code (if needed) + the telephone number. Wait for a tone. Then continue as shown for local and long-distance calls.

SHORT-CUT DIALING When calling the telephone number assigned to your Consolidated Communications Calling Card, dial: 0 + the first 10 digits of your Calling Card number. Wait for the tone, then enter only your 4-digit PIN. (If you are using a rotary phone, an operator will answer. Give your PIN.)

Multiple calls If you are making more than one Calling Card call from a phone with Touch-tone service, you don’t have to hang up between calls. Just depress the # button and dial another telephone number. After the first call, each call in the sequence will be billed to your Consolidated Communications Calling Card number. Protecting your Calling Card Your Calling Card number is valuable and it is important to protect its privacy. The first 10 digits are your phone number (unless you are a customer with a special billing number) and the last 4 digits are your PIN (Personal Identification Number). If you suspect that someone is using your Consolidated Communications Calling Card without your permission, call your service representative. See page 1 for the number. When using your Calling Card at a public telephone, be careful of persons who may attempt to watch you dial your Calling Card number or listen as you tell the operator your number. When you enter your Calling Card number, stand directly in front of the telephone. This type of fraud can occur in airports, bus terminals, train stations and other public locations. Never give your Consolidated Communications Calling Card number or PIN to anyone who calls you at home to “verify” the number or to conduct an “investigation.” Many times these callers identify themselves as Consolidated Communications employees or law enforcement investigators. Our employees never make such calls, nor should any outside agency.

CUSTOMER INFO GUIDE

IN-STATE TOLL RATES WITHIN VERMONT AREA CODE 802

CUSTOMER INFO GUIDE

CALLING INFORMATION GENERAL If you are a Consolidated Customer* Calling From: Your local calling area is: Arlington

Arlington, Bennington, Dorset, Manchester, Pawlet, Rupert, South Londonderry, Wardsboro, Wilmington

Bennington

Arlington, Bennington, Dorset, Manchester, Pownal, Readsboro, Rupert, Stamford, Wardsboro, Wilmington

Dorset

Arlington, Bennington, Danby, Dorset, Manchester, Pawlet, Rupert, Wallingford, Wells

Jamaica

Brattleboro, Chester, Grafton, Jamaica, Manchester, Newfane, Saxton’s River, South Londonderry, Wardsboro, Williamsville, Wilmington

Manchester

Arlington, Bennington, Danby, Dorset, Jamaica, Manchester, Pawlet, Rupert, South Londonderry, Wardsboro, Wells

Pownal

Bennington, Pownal, Stamford; Area Code 413 North Adams MA, Williamstown MA

South Londonderry

Arlington, Chester, Danby, Grafton, Jamaica, Ludlow, Manchester, Mount Holly, South Londonderry, Wardsboro, Wilmington

Wardsboro

Arlington, Bennington, Brattleboro, Jamaica, Manchester, Newfane, South Londonderry, Wardsboro, Williamsville, Wilmington

* If your local telephone service is provided by a company other than Consolidated, your calling area may differ. Contact your local service company for local calling area information.

Wells 294, 566, 645, 783

Pownal 823, 949

South Londonderry 297, 548, 787, 824, 856

Readsboro 423

Stamford 694, 750

Rupert 394, 944

Wardsboro 631, 896

Wilmington 319, 339, 464, 780, 789, 908

Area Code 802 Vermont

Chester 374, 875

Ludlow 228, 975

Pawlet 268, 325

Arlington 375, 379, 430, 491

Danby 389, 293

Bennington 440, 442, 445,447, 681, 733, 753

Dorset 231, 384, 724, 867

Manchester 362, 366, 367, 549, 609, 688, 768

Brattleboro 246, 251, 254, 257, 258, 275, 302, 380, 451, 490, 579, 689

Grafton 218, 843 Jamaica 444, 874

Mount Holly 259, 298 Newfane 221, 365, 618

Williamsville 348

Area Code 413 Massachusetts North Adams 346, 398, 473, 652, 662, 663, 664, 672 Williamstown 217, 458, 597, 803, 884

Saxton’s River 344, 869

HOW TO DIAL LOCAL CALLS: Within your calling area and same Area Code: Dial only the 7 digit number. Within your local calling area but in a different Area Code: Dial 1 + Area Code + 7 digit number.

VERMONT AREA CODE 802 EXCHANGE CODES The exchange codes in Vermont area code 802 are listed here to help you find where telephone numbers are located. 243 ....... Newbury 244 ....... Waterbury 245 ....... Reading 246 ....... Brattleboro 247 ....... Brandon 249 ....... Barre 250 ....... White River Jct. 251 ....... Brattleboro 253 ....... Stowe 254 ....... Brattleboro 255 ....... Richford 257 ....... Brattleboro 258 ....... Brattleboro 259 ....... Mount Holly 262 ....... Montpelier 263 ....... Perkinsville 264 ....... Burlington 265 ....... Fair Haven 266 ....... Canaan 267 ....... Proctor 268 ....... Pawlet 269 ....... Hartland 270 ....... Rutland 271 ....... Middletown Springs 272 ....... Barre

273 ....... Hubbardton 274 ....... St. Johnsbury 275 ....... Brattleboro 276 ....... Brookfield 277 ....... Lemington 278 ....... Fair Haven 279 ....... Montpelier 280 ....... White River Jct. 281 ....... White River Jct. 282 ....... Rutland 283 ....... White River Jct. 284 ....... Concord 285 ....... Franklin 287 ....... Poultney 288 ....... Essex Junction 289 ....... Bellows Falls 290 ....... White River Jct. 291 ....... White River Jct. 293 ....... Danby 294 ....... Wells 295 ....... White River Jct. 296 ....... White River Jct. 297 ....... S. Londonderry 298 ....... Mount Holly 299 ....... White River Jct. 300 ....... Ludlow

302 ....... Brattleboro 304 ....... Burlington 309 ....... St. Albans 310 ....... Burlington 315 ....... Sherburne 316 ....... Essex Jct. 318 ....... Burlington 319 ....... Wilmington 321 ....... Albany 322 ....... Plainfield 323 ....... Newport 324 ....... Burlington 325 ....... Pawlet 326 ....... Montgomery 327 ....... North Troy 328 ....... Guildhall 329 ....... Richmond 331 ....... Fairlee 332 ....... Woodstock 333 ....... Fairlee 334 ....... Newport 335 ....... Jeffersonville 336 ....... Richmond 338 ....... Burlington 339 ....... Wilmington 342 ....... Rutland

343 ....... Burlington 344 ....... Saxton’s River 345 ....... Rutland 347 ....... Enosburg Falls 348 ....... Williamsville 349 ....... Middlebury 350 ....... Burlington 351 ....... Burlington 352 ....... Salisbury 353 ....... Rutland 354 ....... Canaan 355 ....... Burlington 356 ....... White River Jct. 357 ....... Barnet 358 ....... Cuttingsville 359 ....... White River Jct. 362 ....... Manchester 363 ....... Burlington 365 ....... Newfane 366 ....... Manchester 367 ....... Manchester 368 ....... Jacksonville 369 ....... White River Jct. 370 ....... St. Albans 371 ....... Montpelier 372 ....... Grand Isle

373 ....... Burlington 374 ....... Chester 375 ....... Arlington 376 ....... Bellows Falls 377 ....... Middlebury 378 ....... Grand Isle 379 ....... Arlington 380 ....... Brattleboro 382 ....... Middlebury 383 ....... Burlington 384 ....... Dorset 385 ....... Middlebury 386 ....... Island Pond 387 ....... Putney 388 ....... Middlebury 389 ....... Danby 391 ....... Burlington 392 ....... Bethel 393 ....... St. Albans 394 ....... Rupert 395 ....... Grand Isle 396 ....... Bridgewater 397 ....... St. Johnsbury 398 ....... Middlebury 399 ....... Burlington 404 ....... Essex Junction

075150

200 ....... Northfield 209 ....... Albany 216 ....... Bellows Falls 218 ....... Grafton 221 ....... Newfane 222 ....... Bradford 223 ....... Montpelier 224 ....... Montpelier 225 ....... Montpelier 226 ....... Proctorsville 227 ....... Danville 228 ....... Ludlow 229 ....... Montpelier 230 ....... Windsor 231 ....... Dorset 232 ....... East Calais 233 ....... Burlington 234 ....... Bethel 235 ....... Middletown Springs 236 ....... Rutland 238 ....... Burlington 239 ....... Barton 240 ....... White River Jct. 241 ....... Waterbury 242 ....... Fairfax

CALLING GENERALINFORMATION INFORMATION

075150

The exchange codes in Vermont area code 802 are listed here to help you find where telephone numbers are located. 407 ....... Fairlee 414 ....... Wallingford 417 ....... Rutland 419 ....... Burlington 420 ....... Burlington 422 ....... Sherburne 423 ....... Readsboro 424 ....... St. Johnsbury 425 ....... Charlotte 426 ....... Marshfield 427 ....... Lyndonville 428 ....... Bellows Falls 429 ....... West Newbury 430 ....... Arlington 431 ....... Randolph 432 ....... Woodstock 433 ....... Williamstown 434 ....... Richmond 435 ....... Norton 436 ....... Hartland 438 ....... West Rutland 439 ....... East Corinth 440 ....... Bennington 441 ....... Hardwick 442 ....... Bennington 443 ....... Middlebury 444 ....... Jamaica 445 ....... Bennington 446 ....... Wallingford 447 ....... Bennington 448 ....... Burlington 449 ....... Bradford 450 ....... Burlington 451 ....... Brattleboro 452 ....... White River Jct. 453 ....... Bristol 454 ....... Plainfield 455 ....... Williamstown 456 ....... East Calais 457 ....... Woodstock 458 ....... Middlebury 459 ....... Proctor 460 ....... Bellows Falls 461 ....... Barre 462 ....... Cornwall 463 ....... Bellows Falls 464 ....... Wilmington 465 ....... Brandon 466 ....... Swanton 467 ....... West Burke 468 ....... Castleton 472 ....... Hardwick 473 ....... St. Johnsbury 475 ....... Panton 476 ....... Barre 477 ....... Barre 478 ....... White River Jct. 479 ....... Barre 482 ....... Hinesburg 483 ....... Pittsford

484 ....... Reading 485 ....... Northfield 487 ....... Newport 488 ....... Burlington 489 ....... Burlington 490 ....... Brattleboro 491 ....... Arlington 492 ....... Cuttingsville 494 ....... Greensboro 495 ....... Burlington 496 ....... Waitsfield 497 ....... Burlington 498 ....... Montpelier 499 ....... Proctor 500 ....... Bennington 503 ....... Burlington 505 ....... Barre 515 ....... Island Pond 518 ....... Westminster 519 ....... Jeffersonville 521 ....... Morrisville 522 ....... Barre 524 ....... St. Albans 525 ....... Barton 526 ....... Norwich 527 ....... St. Albans 528 ....... St. Albans 529 ....... Fairlee 532 ....... Lunenburg 533 ....... Greensboro 535 ....... St. Johnsbury 536 ....... Putney 537 ....... Benson 539 ....... Charlotte 540 ....... Burlington 541 ....... Brookfield 542 ....... Burlington 544 ....... Concord 545 ....... Weybridge 546 ....... Weathersfield 547 ....... White River Jct. 548 ....... S. Londonderry 549 ....... Manchester 551 ....... East Fairfield 552 ....... Montpelier 553 ....... West Burke 554 ....... Proctorsville 556 ....... Burlington 557 ....... Burlington 558 ....... Rutland 559 ....... Milton 560 ....... Waterbury 563 ....... Cabot 565 ....... Randolph 566 ....... Wells 569 ....... Barton 575 ....... Groton 578 ....... Burlington 579 ....... Brattleboro 582 ....... St. Albans

583 ....... Waitsfield 584 ....... Groton 585 ....... Stowe 586 ....... Craftsbury 587 ....... South Royalton 588 ....... Wells River 589 ....... Washington 591 ....... Springfield 592 ....... Peacham 595 ....... Montpelier 598 ....... Burlington 609 ....... Manchester 610 ....... Middlebury 613 ....... Montpelier 618 ....... Newfane 622 ....... Barre 623 ....... Whiting 624 ....... Newport 625 ....... Chelsea 626 ....... Lyndonville 627 ....... Craftsbury 631 ....... Wardsboro 633 ....... Barnet 634 ....... Orleans 635 ....... Johnson 636 ....... Barre 638 ....... Milton 643 ....... Bristol 644 ....... Jeffersonville 645 ....... Wells 647 ....... Derby Line 648 ....... Morgan 649 ....... Norwich 651 ....... Burlington 652 ....... Burlington 654 ....... Burlington 655 ....... Burlington 656 ....... Burlington 657 ....... Burlington 658 ....... Burlington 659 ....... Jacksonville 660 ....... Burlington 661 ....... Barre 662 ....... Essex Junction 664 ....... East Fairfield 665 ....... Rutland 671 ....... Castleton 672 ....... Bridgewater 673 ....... Newport 674 ....... Windsor 676 ....... Maidstone 681 ....... Bennington 683 ....... Rutland 684 ....... Danville 685 ....... Chelsea 688 ....... Manchester 689 ....... Brattleboro 692 ....... Springfield 693 ....... Tunbridge 694 ....... Stamford

695 ....... Concord 696 ....... Johnson 698 ....... White River Jct. 705 ....... Randolph 712 ....... Rutland 713 ....... St. Albans 714 ....... St. Johnsbury 715 ....... Troy 721 ....... Westminster 722 ....... Westminster 723 ....... Island Pond 724 ....... Dorset 725 ....... Pittsford 727 ....... Thetford 728 ....... Randolph 729 ....... Pittsfield 730 ....... Johnson 731 ....... Barton 732 ....... Bellows Falls 733 ....... Bennington 734 ....... Burlington 735 ....... Burlington 736 ....... Canaan 737 ....... Burlington 738 ....... Windsor 739 ....... Concord 741 ....... White River Jct. 742 ....... White River Jct. 744 ....... Troy 745 ....... St. Johnsbury 746 ....... Pittsfield 747 ....... Rutland 748 ....... St. Johnsbury 749 ....... White River Jct. 750 ....... Stamford 751 ....... St. Johnsbury 752 ....... St. Albans 753 ....... Bennington 754 ....... Orleans 755 ....... Albany 756 ....... Rutland 757 ....... Wells River 758 ....... Bridport 759 ....... Addison 760 ....... Stowe 761 ....... East Fairfield 763 ....... South Royalton 764 ....... Essex Junction 765 ....... South Strafford 766 ....... Derby 767 ....... Rochester 768 ....... Manchester 769 ....... Essex Junction 770 ....... Rutland 771 ....... Middlebury 772 ....... Rutland 773 ....... Rutland 774 ....... Rutland 775 ....... Rutland 776 ....... Rutland

777 ....... Burlington 778 ....... Montpelier 779 ....... Rutland 780 ....... Wilmington 782 ....... St. Albans 783 ....... Wells 785 ....... Thetford 786 ....... Rutland 787 ....... South Londonderry 788 ....... South Royalton 789 ....... Wilmington 793 ....... Montpelier 794 ....... South Strafford 795 ....... Perkinsville 796 ....... Alburgh 797 ....... West Rutland 798 ....... Stowe 799 ....... Hinesburg 800 ....... Burlington 806 ....... Waterbury 812 ....... Vergennes 821 ....... Plainfield 822 ....... Norton 823 ....... Pownal 824 ....... South Londonderry 825 ....... Burlington 826 ....... Montpelier 827 ....... East Fairfield 828 ....... Montpelier 829 ....... Burlington 830 ....... Montpelier 831 ....... South Royalton 839 ....... Montpelier 843 ....... Grafton 846 ....... Burlington 847 ....... Burlington 848 ....... Richford 849 ....... Fairfax 851 ....... Morrisville 854 ....... Montpelier 855 ....... Rutland 856 ....... South Londonderry 857 ....... Essex Junction 858 ....... Underhill 859 ....... Burlington 860 ....... Burlington 861 ....... Burlington 862 ....... Burlington 863 ....... Burlington 864 ....... Burlington 865 ....... Burlington 866 ....... Newbury 867 ....... Dorset 868 ....... Swanton 869 ....... Saxtonâ&#x20AC;&#x2122;s River 870 ....... Vergennes 871 ....... Essex Junction

872 ....... Essex Junction 873 ....... Derby Line 874 ....... Jamaica 875 ....... Chester 876 ....... Essex Junction 877 ....... Vergennes 878 ....... Essex Junction 879 ....... Essex Junction 880 ....... Derby 881 ....... Burlington 882 ....... Waterbury 883 ....... Washington 884 ....... Poultney 885 ....... Springfield 886 ....... Springfield 888 ....... Morrisville 889 ....... Tunbridge 891 ....... Milton 892 ....... Lunenburg 893 ....... Milton 895 ....... Morgan 896 ....... Wardsboro 897 ....... Shoreham 898 ....... Salisbury 899 ....... Underhill 904 ....... Stowe 908 ....... Wilmington 909 ....... Windsor 917 ....... Montpelier 922 ....... Burlington 923 ....... Burlington 926 ....... Weybridge 928 ....... Isle LaMotte 933 ....... Enosburg Falls 944 ....... Rupert 948 ....... Orwell 949 ....... Pownal 951 ....... Burlington 952 ....... Reading 961 ....... Essex Junction 962 ....... Bloomfield 967 ....... Rochester 975 ....... Ludlow 985 ....... Burlington 988 ....... North Troy 989 ....... Middlebury 992 ....... Burlington 999 ....... Burlington Updated December 22, 2017

CUSTOMER INFO GUIDE

VERMONT AREA CODE 802 EXCHANGE CODES

CUSTOMER INFO GUIDE

CALLING INFORMATION GENERAL U.S. AREA CODE AND TIME ZONE MAP

360/564

518 838

539

CARIBBEAN (AND US TERRITORIES) AMERICAN SAMOA 684 ANGUILLA 264 ANTIGUA/BARBUDA 268 BAHAMAS 242 BARBADOS 246 BERMUDA 441 BRITISH VIRGIN ISLANDS 284 CAYMAN ISLANDS 345 DOMINICA 767 DOMINICAN REPUBLIC 809/829/849 GRENADA 473 GUAM 671 JAMAICA 876 MONTSERRAT 664 N. MARIANA ISLANDS 670 PUERTO RICO 787/939 ST. KITTS & NEVIS 869 ST. LUCIA 758 ST. VINCENT & THE GRENADINES 784 SINT MAARTEN 721 TRINIDAD & TOBAGO 868 TURKS & CAICOS 649 US VIRGIN ISLANDS 340 OTHER CARIBBEAN ISLANDS 809

714 657

Long-Distance Calls and Area Codes

Area Codes Area codes for some cities are listed on the following pages – first in alphabetical order, then in numerical order. If you need an area code for a place not listed here, you may call directory assistance.

To use the long-distance company you’ve chosen, dial: 1 + area code + 7-digit number. To use another long-distance company, dial: the special 7-digit code for the long-distance company you’d like to use + area code + 7-digit number. For assistance in dialing, call your long-distance company’s operator or customer service center.

075150

Calls outside your Consolidated Communications calling area are long-distance calls and generally are handled by a long-distance company. Consolidated Communications connects you to the long-distance company of your choice. To find your Consolidated Communications calling area, see the “Local and In-State Toll Calling Information” section of this guide.

HOW TO MAKE A LONG-DISTANCE CALL Dialing Direct

CALLING GENERALINFORMATION INFORMATION

Alabama (AL) Birmingham .............205 Huntsville ..........256/938 Mobile ......................251 Montgomery*..........334 Alaska (AK) All Locations ............907 Arizona (AZ) Flagstaff ...................928 Phoenix* ..................602 Sun City ....................623 Tempe.......................480 Tucson ......................520 Arkansas (AR) Fort Smith.................479 Little Rock* ..............501 Pine Bluff...........327/870 California (CA) Anaheim............714/657 Bakersfield ...............661 Beverly Hills ......310/424 Big Bear Lake ...........909 Burbank.............747/818 Chico ........................530 Concord....................925 Florence....................323 Fresno.......................559 Irvine ........................949 Long Beach ..............562 Los Angeles ............... 213, 310/424 Modesto...................209 Monterey..................831 Norwalk ...................562 Oakland....................510 Palm Springs .....442/760 Palo Alto...................650 Pasadena..................626 Redding....................530 Sacramento*............916 San Diego.................619 San Francisco ...........415 San Jose ............408/669 Santa Ana .........714/657 Santa Barbara ..........805 Santa Rosa ...............707 Temecula ..................951 Colorado (CO) Aspen .......................970 Colorado Springs .....719 Denver*.............303/720 Connecticut (CT) Bridgeport .........475/203 Hartford* .................860

075150

Delaware (DE) All Locations ............302 District of Columbia (DC) Washington, D.C. .... 202 Florida (FL) Bradenton ................941 Daytona Beach ........386 Ft. Lauderdale ...954/754 Ft. Myers ..................239 Gainesville................352 Jacksonville ..............904

Key West ..................305 Lakeland...................863 Miami ................305/786 Orlando ..... 407/321/689 St. Petersburg...........727 Tallahassee* ............850 Tampa ......................813 Vero Beach...............772 West Palm Beach.....561 Georgia (GA) Albany ......................229 Atlanta* .........404/470/770/678 Columbus ..........706/762 Macon ......................478 Savannah .................912 Hawaii (HI) All Locations ............808 Idaho (ID) All Locations ............208 Illinois (IL) Aurora ...............630/331 Chicago ..... 312/773/872 East St. Louis............618 Elgin ..................847/224 Joliet ..................815/779 Lansing.....................708 Peoria .......................309 St. Charles .........630/331 Springfield*..............217 Waukegan .........847/224 Indiana (IN) Evansville .................812 Fort Wayne ...............260 Gary..........................219 Indianapolis* ...........317 Kokomo ....................765 South Bend ..............574 Iowa (IA) Cedar Rapids............319 Des Moines*............515 Dubuque ..................563 Mason City...............641 Sioux City .................712 Kansas (KS) Dodge City ...............620 Kansas City ..............913 Topeka* ...................785 Wichita .....................316 Kentucky (KY) Ashland ....................606 Bowling Green.........270 Frankfort* ................502 Lexington .................859 Louisiana (LA) Baton Rouge*..........225 Houma .....................985 Lake Charles.............337 New Orleans ............504 Shreveport................318 Maine (ME) All Locations ............207 Maryland (MD) Annapolis* 410/443/667 Baltimore ..........410/443 Rockville ............301/240

Massachusetts (MA) Boston*.............617/857 Brockton............508/774 Salem ................978/351 Springfield ................413 Waltham ...........781/339 Michigan (MI) Ann Arbor ................734 Battle Creek .............269 Detroit ......................313 Escanaba..................906 Flint ..........................810 Grand Rapids ...........616 Jackson.....................517 Kalamazoo ...............269 Lansing*...................517 Muskegon ................231 Pontiac ..............248/947 Saginaw ...................989 Sault Ste. Marie .......906 Warren .....................586 Minnesota (MN) Bloomington ............952 Duluth ......................218 Maple Grove ............763 Minneapolis .............612 Rochester .................507 St. Cloud...................320 St. Paul* ...................651 Mississippi (MS) Biloxi ........................228 Greenville .................662 Jackson* ...........601/769 Missouri (MO) Jefferson City* .........573 Kansas City ..............816 Marshall ...................660 St. Charles ................636 St. Louis....................314 Springfield ................417 Montana (MT) All Locations ............406 Nebraska (NE) Lincoln*.............402/531 North Platte .............308 Nevada (NV) Carson City* ............775 Las Vegas ..........702/725 New Hampshire (NH) All Locations ............603 New Jersey (NJ) Elizabeth ..................908 Hackensack .......201/551 New Brunswick.732/848 Newark..............973/862 Trenton*...................609 Vineland ...................856 New Mexico (NM) Santa Fe* .................505 Taos ..........................575 New York (NY) Albany*.............518/838 Binghamton .............607 Buffalo......................716 Hempstead...............516 Huntington Station ..631

New York City ................ 212/917/646 Bronx 718/917/347/929 Brooklyn.. 718/917/347 Manhattan ................ 212/917/646 Queens.... 718/917/347 Staten Island ................ 718/917/347 Niagara Falls ............716 Poughkeepsie...........845 Rochester .................585 Syracuse ...................315 White Plains.............914 North Carolina (NC) Asheville...................828 Charlotte ...........704/980 Fayetteville ...............910 Raleigh* ............919/984 Rocky Mount ...........252 Winston-Salem ........336 North Dakota (ND) All Locations ............701 Ohio (OH) Akron ................330/234 Ashtabula.................440 Cincinnati .................513 Cleveland .................216 Columbus*...............614 Dayton......................937 Portsmouth ..............740 Toledo................419/567 Oklahoma (OK) Lawton .....................580 Oklahoma City*....... 405 Tulsa .................918 /539 Oregon (OR) Astoria......................503 Medford ............458/541 Salem* ..............503/971 Pennsylvania (PA) Allentown .........610/484 Erie ...........................814 Harrisburg* ..............717 New Castle .......724/878 Philadelphia ......215/267 Pittsburgh..........412/878 Scranton ...................570 Rhode Island (RI) All Locations ............401 South Carolina (SC) Columbia* ...............803 Charleston................843 Greenville .................864 South Dakota (SD) All Locations ............605 Tennessee (TN) Chattanooga ............423 Columbia..................931 Jackson.....................731 Knoxville ..................865 Memphis ..................901 Nashville* ................615 Texas (TX) Amarillo ...................806 Austin*..............512/737

Brownsville ..............956 Bryan ........................979 Corpus Christi ..........361 Dallas ........ 214/972/469 Del Rio......................830 El Paso......................915 Fort Worth .........817/682 Galveston .................409 Houston..... 281/713/832 Huntsville .................936 Midland....................432 San Angelo...............325 San Antonio .............210 Tyler...................903/430 Waco ........................254 Wichita Falls.............940 Utah (UT) Cedar City ................435 Salt Lake City* ..385/801 Vermont (VT) All Locations ............802

New Brunswick (NB) Fredericton* .............506 New Castle ..............506 Newfoundland (NL) Goose Bay................709 St. Johnâ&#x20AC;&#x2122;s* ................709 Nova Scotia (NS) Halifax*.............782/902 Ontario (ON) Hamilton ... 289/365/905 Kitchener ...........226/519 London ..............226/519 North Bay..........249/705 Ottawa**..........343/613 Sault Ste. Marie 249/705 Thunder Bay.............807 Toronto*...416/ 437/647 Windsor.............226/519 Prince Edward Island (PEI) Charlottetown* 782/902

Virginia (VA) Abingdon .................276 Arlington ...........703/571 Harrisonburg ............540 Lynchburg.................434 Richmond*...............804 Virginia Beach..........757

Quebec (PQ) Montreal ...........438/514 Quebec City* ....418/581 Sherbrooke ........819/873 South Quebec ...450/579

Washington (WA) Everett ...............425/564 Olympia*...........360/564 Seattle ...............206/564 Spokane ...................509 Tacoma..............253/564

TERRITORIES: Northwest Territories (NT) Yellowknife ..............867

West Virginia (WV) All Locations ............304

Yukon Whitehorse...............867

Wisconsin (WI) Eau Claire..........534/715 Green Bay ................920 Madison* .................608 Milwaukee ...............414 Racine ......................262

CARIBBEAN (and US Territories) American Samoa .....684 Anguilla....................264 Antigua/Barbuda .....268 Bahamas ..................242 Barbados ..................246 Bermuda ..................441 British Virgin Islands 284 Cayman Islands .......345 Dominica ..................767 Dominican Republic .................. 809/829/849 Grenada ...................473 Guam .......................671 Jamaica ....................876 Montserrat ...............664 N. Mariana Islands...670 Puerto Rico .......787/939 St. Kitts & Nevis .......869 St. Lucia....................758 St. Vincent & The Grenadines......784 Sint Maarten ............721 Trinidad & Tobago....868 Turks & Caicos .........649 US Virgin Islands ......340

Wyoming (WY) All Locations ............307 WATS (Toll-Free) (Wide Area Telecommunications Service) All Locations ...........800/822/833/844 ...........855/866/877/888 CPC (Toll Call) (Cost-Per-Call) ..........................700/900 CANADIAN PROVINCES (and Territories) Alberta (AB) Calgary ..............403/587 Edmonton* .......587/780 British Columbia (BC) Vancouver . 236/604/778 Victoria*...................250 Manitoba (MB) Winnipeg* ........204/431

Saskatchewan (SK) Regina*.............306/639

Nunavut Iqaluit .......................867

* State/Province Capital ** Canadian Capital

Rev 12/29/17

CUSTOMER INFO GUIDE

AREA CODES: TO OBTAIN ADDITIONAL AREA CODES, DIAL 411

CUSTOMER INFO GUIDE

CALLING INFORMATION GENERAL

International Calling

IF YOUR LONG-DISTANCE COMPANY DOES NOT HANDLE INTERNATIONAL CALLS

International calls are handled by the long-distance company you have selected.

Dial: the code of a long-distance company that handles such calls + 011 + country code + city code + telephone number

HOW TO MAKE AN INTERNATIONAL CALL Direct-dialed calls Dial: 011 + country code + city code + telephone number Operator-assisted calls Dial: 01 + country code + city code + telephone number The operator will come on the line after the call is dialed.

FOR COUNTRIES OR CITIES NOT SHOWN ON THIS CHART, CONTACT YOUR LONG-DISTANCE COMPANY. *City codes not required. **Seven-digit numbers: dial country code only. Six-digit numbers: dial country and city codes.

INTERNATIONAL CALLING CODES AND TIME DIFFERENCE Estonia ..................... 372..................+7 Ethiopia .................... 251..................+8 Falkland Islands ....... 500..................+2 Faroe Islands ............ 298..................+8 Fiji*........................... 679................+17 Finland...................... 358..................+7 France......................... 33..................+6 French Quiana* ....... 594..................+2 French Polynesia* .... 689................... -5 Gabon* .................... 241..................+6 Gambia .................... 220..................+5 Georgia .................... 995..................+9 Germany .................... 49..................+6 Ghana ...................... 233..................+5 Gibraltar ................... 350..................+6 Greece ........................ 30..................+7 Greenland ................ 299..................+2 Guadeloupe* ........... 590..................+1 Guam* ..................... 671................+15 Guantanamo Bay* .... 53.....................0 Guatemala ............... 502................... -1 Guinea...................... 224.................+ 5 Guinea-Bissau.......... 245..................+5 Guyana..................... 592..................+1 Haiti.......................... 509.....................0 Herzegovina ............. 387..................+6 Honduras* ............... 504................... -1 Hong Kong**........... 852................+13 Hungary ..................... 36..................+6 Iceland...................... 354..................+5 India ........................... 91.............+10.5 Indonesia ................... 62................+12 Iran ............................. 98...............+8.5 Iraq ........................... 964..................+8 Ireland ...................... 353..................+5 Israel......................... 972..................+7 Italy ............................ 39..................+6 Japan .......................... 81................+14 Jordan ...................... 962..................+8 Kazakhstan .................. 7................+11 Kenya ....................... 254..................+8 Kiribati...................... 686................+17 Korea (N), Dem Peoples Rep..... 850................+14 Korea (S), Rep. of,....... 82................+14 Kuwait*.................... 965..................+8 Kyrgyzstan................ 996................+11 Laos, Peoples Dem Rep .................. 850................+14 Latvia........................ 371..................+7 Lebanon ................... 961..................+7 Lesotho .................... 266..................+7

Liberia* .................... 231..................+5 Libya ......................... 218..................+7 Liechtenstein............ 423..................+6 Lithuania .................. 370..................+7 Luxembourg*........... 352..................+6 Macau ...................... 853................+13 Macedonia ............... 389..................+6 Madagascar ............. 261..................+8 Malawi ..................... 265..................+7 Malaysia..................... 60................+13 Maldives................... 960................+10 Mali* ........................ 223..................+5 Malta........................ 356..................+6 Mariana Isl (Saipan*)670...............+15 Martinique ............... 596..................+1 Mauritania ............... 222..................+5 Mauritius.................. 230..................+9 Mexico ....................... 52................... -1 Micronesia ............... 691................+16 Moldova ................... 373..................+7 Monaco .................... 377..................+6 Mongolia.................. 976................+12 Montenegro ............. 382..................+6 Morocco ................... 212..................+5 Mozambique............ 258..................+7 Myanmar ................... 95.............+11.5 Namibia ................... 264..................+7 Nepal*...................... 977...........+10.75 Netherlands ............... 31..................+6 New Caledonia*...... 687................+16 New Zealand ............. 64................+18 Nicaragua................. 505................... -1 Niger ........................ 227..................+6 Nigeria...................... 234..................+6 Norway....................... 47..................+6 Oman* ..................... 968..................+9 Pakistan...................... 92................+10 Palau ........................ 680................+14 Palestine ................... 970..................+7 Panama* .................. 507.....................0 Papua New Guinea* 675................+15 Paraguay .................. 595..................+2 Peru ............................ 51.....................0 Philippines.................. 63................+13 Poland ........................ 48..................+6 Portugal.................... 351..................+5 Qatar* ...................... 974..................+8 Romania..................... 40 ................+7 Russia (Moscow) ......... 7 ................+9 Rwanda .................... 250..................+7 Samoa ...................... 685................+19 San Marino .............. 378..................+6

Saudi Arabia............. 966..................+8 Senegal* .................. 221..................+5 Serbia ....................... 381..................+6 Seychelles................. 248..................+9 Sierra Leone ............. 232..................+5 Singapore*................. 65................+13 Slovakia.................... 421..................+6 Slovenia.................... 386..................+6 Somalia .................... 252..................+8 South Africa ............... 27..................+7 South Sudan ............ 211..................+8 Spain .......................... 34..................+6 Sri Lanka .................... 94.............+10.5 St Helena/ Tristan da Cunha ..... 290..................+5 St Pierre/Miquelon ... 508..................+2 Sudan ....................... 249..................+8 Suriname*................ 597..................+2 Swaziland................. 268..................+7 Sweden ...................... 46..................+6 Switzerland ................ 41..................+6 Syria, Arab Rep ........ 963..................+7 Taiwan...................... 886................+13 Tajikistan .................. 992................+10 Tanzania ................... 255..................+8 Thailand ..................... 66................+12 Timor-Leste............... 670................+14 Togo ......................... 228..................+5 Tokelau ..................... 690................+18 Tonga ....................... 676................+18 Tunisia ...................... 216..................+6 Turkey ......................... 90..................+7 Turkmenistan ........... 993................+10 Tuvalu ....................... 688................+17 Uganda .................... 256..................+8 Ukraine..................... 380..................+7 United Arab Emirates971 .................+9 United Kingdom ........ 44..................+5 Uruguay ................... 598..................+3 Uzbekistan ............... 998................+10 Vanuatu.................... 678................+16 Vatican City.............. 379..................+6 Venezuela................... 58...............+1.5 Vietnam...................... 84................+12 Western Sarah ......... 212..................+5 Yemen Arab Republic967 .................+8 Zambia ..................... 260..................+7 Zimbabwe ................ 263..................+7

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Afghanistan ............... 93...............+9.5 Albania..................... 355..................+6 Algeria...................... 213..................+6 American Samoa* ... 684................... -6 Andorra .................... 376..................+6 Angola...................... 244..................+6 Argentina ................... 54..................+2 Armenia ................... 374..................+9 Aruba ....................... 297..................+1 Australia..................... 61................+16 Austria........................ 43..................+6 Azerbaijan ................ 994..................+9 Bahrain* .................. 973..................+8 Bangladesh .............. 880................+11 Belarus ..................... 375..................+8 Belgium ...................... 32..................+6 Belize........................ 501................... -1 Benin ........................ 229..................+6 Bhutan ..................... 975................+11 Bolivia ...................... 591..................+1 Bosnia ...................... 387..................+6 Botswana ................. 267..................+7 Brazil .......................... 55..................+2 Brunei....................... 673................+13 Bulgaria.................... 359..................+7 Burkina Faso ............ 226..................+5 Burundi .................... 257..................+7 Cambodia ................ 855................+12 Cameroon ................ 237..................+6 Cape Verde............... 238..................+4 Central African Rep.. 236..................+6 Chad......................... 235..................+6 Chile ........................... 56..................+2 China .......................... 86................+13 Colombia.................... 57.....................0 Comoros................... 269..................+8 Congo....................... 242..................+6 Congo, Dem Rep...... 243..................+6 Cook Islands ............ 682................... -5 Costa Rica*.............. 506................... -1 Cote Dâ&#x20AC;&#x2122;Ivoire ............ 225..................+5 Croatia ..................... 385..................+6 Cuba........................... 53.....................0 Curacao.................... 599..................+1 Cyprus ...................... 357..................+7 Czech Republic ........ 420..................+6 Denmark .................... 45..................+6 Ecuador .................... 593.....................0 Egypt .......................... 20..................+7 El Salvador* ............. 503................... -1 Equatorial Guinea.... 240..................+6 Eritrea....................... 291..................+8

CALLING GENERALINFORMATION INFORMATION Sunrise Family Resource Center .............. Benn 442-6934

EMPLOYMENT

United Counseling Service ...................... Benn 442-5491

Project WorkSAFE ...................................1-888-SAFE-YES

.............................................................Man 362-3950

................................................................... (723-3937)

Use this guide to help you obtain information and services from government and non-profit agencies in and around your community. Please note that telephone numbers beginning with 287 indicate Maine state offices in Augusta.

UVM Extension System, 4-H Program .... Benn 447-7582

This is not an all-inclusive list but a reference guide to frequently requested services in your area. If you need help and youâ&#x20AC;&#x2122;re not sure where to turn call InfoLine at 211. Calls to 1 800 numbers are toll-free.

VT Achievement Center.............................Rutl 775-2395

ABUSE/NEGLECT (ADULT/CHILD) Adult & Elder Abuse/Neglect ...........1-800-564-1612 Child Abuse/Neglect.........................1-800-649-5285 Family Services Div ..........................Benn 442-8138 United Counseling Service ..............Benn 442-5491 ..........................................................Man 362-3950

ALCOHOL/DRUGS Alcoholics Anonymous (AA) ......Benn 802 447-1285 United Counseling Service ................Benn 442-5491 ............................................................Man 362-3950

ARSON VT Arson Tip Award Program ..........................................................1-800-322-7766

BATTERED WOMEN/RAPE CRISIS Domestic Abuse Emergency Hotline ..........................................................1-800-228-7395 Project Against Violent Encounters (PAVE) ...........................................................Benn 442-2111 United Counseling Service ................Benn 442-5491 ............................................................Man 362-3950

DISASTER SERVICES Red Cross...........................................Benn 442-9458

RAPE VICTIM HOTLINE Rape Crisis Emergency Hotline ..........................................................1-800-489-7273

RELIEF FROM ABUSE, AFTER HOURS ..........................................................1-800-540-9990

SUICIDE/PERSONAL CRISIS United Counseling Service ................Benn 442-5491 ............................................................Man 362-3950

CONSUMER SERVICES & COMPLAINTS Better Business Bureau ..........................1-800-422-2811

ENERGY

Consumer Protection Div, Atty Gen .......1-800-649-2424

Energy Efficient & Renewable Energy

Dental Society, peer review....................1-800-640-5099

Information Center ............................1-877-337-3463

Professional Licensing Boards..................Mplr 828-1505

VT Dept for Children and Families (Formerly PATH) ...........................................................1-800-479-6151

Public Service Dept, utilities ...................1-800-622-4496 ....................................................TTY 1-800-734-8390 VT Dept. Banking, Insurance, Securities, and Health Care Admin Banking Consumer Assistance............Mplr 828-3307 Health Care Insurance Consumer Assistance ...........................................................1-800-631-7788 All Other Insurance Consumer Assistance ...........................................................1-800-964-1784 Securities Consumer Assistance..........Mplr 828-3420 ...........................................................1-877-550-3907

CRIME REPORTING Report DWI .............................................1-888-438-2394

DISABLED Adult Protective Services, abuse/neglect/ exploitation/reporting .......................1-800-564-1612 Austine School for the Deaf ......................Brat 254-4571 Camp Thorpe........................................Goshen 247-6611 Division for the Blind & Visually Impaired

VT Ride Share & Public Transit Info Line ...........................................................1-800-685-7433

ENVIRONMENT Agency of Natural Resources Recycling Hotline ...............................1-800-932-7100 Benn County Natural Resources Conservation District .......................... Benn 442-2275 County Forester............................................Arl 375-1217 Natural Resources Board, Act 250 ............Rutl 786-5920 Soil Conservation Service ........................ Benn 442-2275 To report hazardous substances, toxic chemicals, oil spills ............ V/TDD 1-800-424-8802

FAMILY PLANNING & SERVICES BROC Community Action of SW VT Local Calling Area............................... Benn 447-7515 ...........................................................1-800-717-2762 Consumer Credit Counseling Service of NH & VT ...........................................................1-800-327-6778 Planned Parenthood of Northern NE.....1-800-230-7526

Vermont State of ...............................1-800-708-7712

Uncond Pregnancy Support Comm .........Mplr 229-4885

United Counseling Service ...................... Benn 442-5491

.............................................................Man 362-3950

Vocational Rehab & Emp Assistance Servs ............................................................ Benn 447-2780 ...........................................................1-800-366-8611 VT Assn for the Blind & Visually Impaired ...........................................................1-800-639-5861 VT Center for Independent Living ................................................V/TTY 1-800-639-1522 VT Coalition for Disability Rights .............Mplr 229-0501 VT Developmental Disabilities Council .... Wby 241-2612

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..............................................................Burl 951-6283 VT Dept of Labor ..................................... Benn 442-6376

VPIRG ........................................................Mplr 223-5221

CRISIS (available 24 hours)

US Dept of Labor, wage & hour, public contracts

ADOPTION & FOSTER CARE

VT Interpreter Referral Svc, Sign Lang ...1-800-639-1519

Foster Home............................................. Benn 442-8138

VT Speech-Language-Hearing Assn..........Burl 656-3861

Friends in Adoption.................................1-800-982-3678

VT Talking Books .........................V/TTY 1-800-479-1711

CHILDREN & YOUTH

EDUCATION

Benn County Child Care Assn ................. Benn 447-3778

Community College of VT ....................... Benn 447-2361

Circle of Parents......................................1-800-244-5373

Sunrise Family Resource Center .............. Benn 442-6934

Family Services Div .................................. Benn 442-8138

The Tutorial Center................................... Benn 447-0111

Green Mt Council, Boy Scouts of America ............................................................. Wby 244-5189

........................................................... Mnch 362-0222 UVM Extension System ........................... Benn 447-7582 VT Adult Learning-Learning Works ........1-800-322-4004 VT Student Assistance Corp ...................1-800-642-3177

FINANCIAL ASSISTANCE Economic Services Division, Vermont Department for Children & Families (formerly PATH)......1-800-479-6151 Health Access Programs....................1-800-250-8427 Fuel ....................................................1-800-479-6151 Rural Economic & Community Dev ..........Rutl 775-8957 Small Business Admin ..............................Mplr 828-4422 USDA Rural Development Business ...............................................Mplr 828-6031 Community ..........................................Mplr 828-6032 Housing.................................................Rutl 775-8957 VT Victims Compensation Program (Financial compensation for crime-related losses)....................1-800-750-1213

FOOD & CLOTHING BROC Community Action of SW VT Local Calling Area............................... Benn 447-7515 ...........................................................1-800-717-2762

CUSTOMER INFO GUIDE

Community Service Numbers

CUSTOMER INFO GUIDE

CALLING INFORMATION GENERAL Economic Services Division

Maple Leaf Farm

Vermont Department for Children & Families (formerly PATH) .................................1-800-479-6151

Narcotics Anonymous................................Rutl 773-5757

VT Dept of Health

National Alliance On Mental Illness of VT

*WIC, women, infants & children ..... Benn 447-3531

Inpatient alcohol treatment ..............Undhl 899-2911

...........................................................1-800-639-6480 Parkinson Disease American Referral Center

GOVERNMENT Attorney General ......................................Mplr 828-3171 Governor’s Information & Referral Office ...........................................................1-800-649-6825

Northeast Health Care Quality Foundation Medicare Review Organization ........1-800-772-0151 Nutrition Programs Meal Sites & home delivered meals.. Benn 442-8012 To apply for Home Delivered Meals .1-800-642-5119 RSVP, Retired & Senior Volunteer Program

...........................................................1-888-763-3366

............................................................ Benn 447-1545

Pregnancy Helpline.................................1-800-649-4357

Senior Citizen Centers ............................. Benn 442-1052

Project Against Violent Encounters (PAVE)

Southwestern VT Council on Aging,

Governor’s Office ......................................Mplr 828-3333

............................................................ Benn 442-2111

Info & Assistance ...............................1-800-642-5119

Lieutenant Governor ................................Mplr 828-2226

RADON Information Hotline ..................1-800-640-0601

VT Assn For Training & Develop Inc .......1-800-439-3307

Secretary of State ...................................1-800-439-8683

STD/Hepatitis C Hotline ..........................1-800-244-7639

Sergeant-At-Arms, to reach Legislators ...Mplr 828-2228

United Counseling Service ...................... Benn 442-5491

...........................................................1-800-322-5616

.............................................................Man 362-3950

Social Security, SSI, Medicare....................Rutl 775-0893 ...........................................................1-800-772-1213

Substance Abuse Services & Out Patient Therapy ....................... Benn 442-5491 VT Dept of Health District Office

US Congressional Representative: Rep. Peter F. Welch................................Burl 652-2450 Toll-Free............................................1-888-605-7270 Washington DC Ofc............................ 202-225-4115 US Senator(s):

Includes WIC, EPSDT .......................... Benn 447-3531 VT Kidney Assn: Organ Donation & Patient Assistance.................................Burl 847-3572

HOUSING

Sen. Bernie Sanders..............................Burl 862-0697

BROC Community Action of SW VT

SOCIAL SERVICES National Runaway Switchboard ..........1-800-RUNAWAY ........................................................ (1-800-786-2929) Office of Child Support ...........................1-800-786-3214 Red Cross, military families & veterans .. Benn 442-9458 United Way of Bennington County ......... Benn 442-4947 VT Victims Compensation Program (Financial compensation for crime-related losses) ...........................................................1-800-750-1213

TAXES Internal Revenue Service........................1-800-829-1040

Toll-Free............................................1-800-339-9834

Local Calling Area............................... Benn 447-7515

Washington DC Ofc............................ 202-224-5141

...........................................................1-800-717-2762

Sen. Patrick J. Leahy..............................Burl 863-2525

*VT Housing Finance Agency....................Burl 864-5743

Toll-Free............................................1-800-642-3193

*VT State Housing Authority....................Mplr 828-3295

Washington DC Ofc............................ 202-224-4242

TTY .....................................................1-800-798-3118

VETERANS

VT Center For Crime Victim Services........ Wby 241-1250

Clients ................................................1-800-820-5119

Dept. of Veterans Affairs, Medical Center

VT Commission on Women......................Mplr 828-2851 ...........................................................1-800-881-1561

Vermont 211 Statewide Helpline................................211 or toll-free within Vermont ...............1-866-652-4636

AIDS Hotline.................................V/TTY 1-800-882-2437

or from outside Vermont...................1-802-652-4636

Al-Anon/Alateen ...................................1 888 4AL-ANON

or visit ..................................www.vermont211.org

Alcoholics Anonymous ............................ Benn 447-1285 Visiting Nurses Assoc & Hospice of South Western VT........................... Benn 442-5502 CARE NET Pregnancy Ctr. of the Tri-State Area ...................................... Benn 442-2002 ...........................................................1-800-395-4357 Dentist Referral .......................................1-800-640-5099 Disability Rights of Vermont...................1-800-834-7890

Income Tax Assistance.........................Mplr 828-2865

............................................................. WRJ 295-9363

INFORMATION AND REFERRAL

HEALTH & MENTAL HEALTH

(1-888-425-2666)

IRS forms only ...................................1-800-829-3676 VT Tax Department, Business Taxes .........Mplr 828-2551

LEGAL ACLU, constitutional rights.......................Mplr 223-6304 Civil Rights Atty Gen, employment discrim complaints.........Mplr 828-3657 Human Rights Commission/housing,

Regional Office, Benefits and Assistance ............................................................. WRJ 296-5177 ...........................................................1-800-827-1000 State Veterans Affairs Office.....................Mplr 828-3379 ...........................................................1-888-666-9844 Veterans Center .........................................Burl 862-1806 ............................................................. WRJ 295-2908 VT Veterans’ Home .................................. Benn 442-6353

WELFARE

public accommodation, and state

Vermont Department for Children & Families (formerly PATH).......................................1-800-479-6151

employment discrimination complaints

Health Access Programs .........................1-800-250-8427

................................................. V/TDD Mplr 828-2480

Fuel ....................................................1-800-479-6151

Dorset Nursing Assn ...................................Dor 362-1200

Personal Injury Lawyer Referral Service.1-800-585-8852

Hotline after-hours ............................1-800-287-0589

Family, Infants & Toddlers Program of VT

Public Defender ....................................... Benn 442-8316

............................................................ Benn 447-2768

Small Claims Court, under $5000........... Benn 447-2700

...........................................................1-800-750-6975

VT Lawyer Referral Service.....................1-800-639-7036

Economic Services Division, Vermont Department for Children & Families (formerly PATH) 1-800-479-6151 Health Care Ins. Consumer Assistance ...........................................................1-800-631-7788 Home Health Info & Complaint Hotline 1-800-564-1612 Kindred Connections Cancer Support....1-800-652-5064 Lead Hotline, VT Dept of Health.............1-800-439-8550

SENIOR CITIZENS AARP Vermont ........................................1-866-227-7451 Adult Day Care Program Benn Project Independence Inc ......... Benn 442-8136 Adult Protective Services, abuse/neglect/exploitation/reporting1-800-564-1612 Lifeline .....................................................1-800-286-5463

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Financial Programs

*24 Hour Service

VT Legal Aid ...............................................Rutl 775-0021