Grand Slam 2016 Show Guide

Grand Slam Schedule All events will take place in the American Ballroom - 4th Floor.

Thursday, Sept. 15 3 to 3:15 p.m.

Welcoming Comments

5:15 to 6 p.m.

Educational Session: Jeanne Hopkins, Continuum

3:15 to 4:30 p.m.

Keynote Panel: Moderated by Ed McLaughlin, Innovolt & Valderus

6 to 7:30 p.m.

Welcoming Reception (Exhibits Open)

4:30 to 5:15 p.m.

Exhibits Open

Friday, Sept. 16 7 to 8 a.m.

Breakfast (Buffet: Foyer) 8 to 8:05 a.m.

Opening Comments 8:05 to 9:15 a.m.

Dealer Panel: Moderated by Jennie Fisher, GreatAmerica Financial Services 9:15 to 9:45 a.m.

Exhibits Open 9:45 to 10:30 a.m.

Educational Session: Robert Palmer, IDC 10:30 to 11:15 a.m.

Exhibits Open 11:15 a.m. to Noon Educational Session: Melissa D. Whitaker, Melissa Whitaker International

Noon to 1 p.m.

Lunch (Buffet: Foyer) 1 to 1:45 p.m.

Educational Session: Lindsay Kelley, Prospect Builder 1:45 to 2:45 p.m.

Exhibits Open 2:45 to 3:30 p.m.

Educational Session: Sarah Custer, Supplies Network 3:30 to 3:45 p.m.

Closing Comments & Exhibitor Prize Drawings 5:15 to 10 p.m.

New York Yankees vs. Boston Red Sox Game (Meet outside the front doors of the hotel lobby at 4:30 to board buses to Fenway Park.)

Keynote Panel A Vision for the Future of the Industry

Moderated by Ed McLaughlin, vice chairman, Innovolt, & CEO, Valderus

Moore’s Law, the observation that the number of transistors in a dense, integrated circuit doubles approximately every two years, has proven to be accurate for several decades. However, its relevance may soon come to an end. Consider, for example, the rise of graphene. Today, scientists have designed a graphene-based transistor that works with ultra-low power consumption that could ultimately be used to increase the clock speed of processors up to a staggering 100 GHz. What does this have to do with the office technology industry, largely focused on imaging devices? It is just one of many indicators that the accelerated pace of technological developments will likely contribute to forever redefining the purpose of print in the workplace. McLaughlin will open this keynote session by sharing his observations and predictions of where the industry is headed. He will then be joined by a panel of free-thinking dealers who will discuss the evolving requirements of today’s end users. They will also address how they are positioning their dealerships to take advantage of evolving technologies and business processes by becoming and remaining experts in how current and future end users can best implement those technologies and processes.

McLaughlin has 40 years of experience in the information and imaging industries. He previously served as president of Sharp Imaging & Information Company of America. He is currently vice chairman of Innovolt and CEO of Valderus. He also serves on the board of advisors at Continuum Managed Services.

Panelists:

Jerry Blaine is the founder, president and CEO of LDI Color ToolBox, headquartered in Jericho, New York, with physical branch offices and service operations in New York, New Jersey, Southern California and Southern New England. With more than 40 years of experience in the office technology industry, he is a member of various sales, networking and industry organizations, and holds leadership positions in national provider organizations representing the billion-dollar digital office technology marketplace. Blaine has been recognized for his leadership role at LDI as an Ernst & Young Entrepreneur of the Year finalist and in The Week in Imaging’s “Top 40 Most Influential People in the Imaging Industry.” He has championed several causes, not-for-profit and charity organizations, has actively volunteered with Big Brothers, acted as a trustee for YAI/National Institute for People with Disabilities and has a been chairman for The Corporate Source for the past several years.

Leo Bonetti is the founder and CEO of Flo-Tech, Middletown, Connecticut. Flo-Tech has been a pioneer in managed print services, focused on printing and imaging for more than 20 years. He has twice been recognized as one of the The Week in Imaging’s “Top 40 Most Influential People in the Imaging Industry,” has served on HP’s Advisory Board, and Flo-Tech and was recognized as a CIO 100 Award winner by CIO Magazine for Flo-Tech’s patent-pending “Predictive Service Software.”

This recognition came on the heels of several other recent awards, including: Best Independent MPS Provider (MPSA Leadership Award) and Outstanding MPS Program (imageSource Magazine). Flo-Tech was also one of 11 companies worldwide selected for the MPS Leaders Index (Photizo Group). Flo-Tech is an HP Managed Print Advanced Specialist, an HP Document Solutions Specialist, holds the CompTIA MPS Trustmark and is a Canon Advanced Partner Dealer whose members are the top 30 Canon dealers in the United States.

Kelly Moran is senior vice president of sales and marketing at Gordon Flesch Company Inc., headquartered in Madison, Wisconsin. He joined the company in 1984, approximately one year after graduating from Marquette University in Milwaukee, Wisconsin. Moran first sold Canon fax machines in the Milwaukee marketplace and then served as a major account rep, sales supervisor and sales manager before taking over responsibility for managing the Milwaukee branch in 1991.

Moran spent 17 years as a branch manager before moving into a corporate role in 2007 as the vice president of sales. In 2015, he became senior vice president of sales and marketing. Moran has been working with Patrick and Mark Flesch as they transition into greater leadership roles within the company. Today, the Gordon Flesch Company is celebrating its 60th year in business. The company is now in six major markets with other numerous sales satellites throughout the Midwest and it has 564 full-time employees with an average tenure of 12.8 years (as of Jan. 1, 2016).

Scott Schnabel is the executive vice president of Centric Business Systems, headquartered in Owings Mills, Maryland.

Centric covers the mid-Atlantic region with five offices spanning from Philadelphia, Pennsylvania, to Washington, D.C. Schnabel joined Centric in 2008 and, under his leadership, Centric has seen significant double-digit annual growth and has flourished in many new markets. His philosophy of hiring great people, conducting great training, providing outstanding leadership to Centric employees and creating an atmosphere of success has helped the company become a market leader in the mid-Atlantic region. Prior to 2008, Schnabel spent 14 years with Connecticut Business Systems (CBS), a Xerox company, in various sales and management roles. During his tenure with CBS, Schnabel won several national industry awards and was a key player in growing the company from $5 million to $50 million through organic growth and acquisitions.

Dealer Panel Leading for Innovative Results

Moderated by Jennie Fisher, senior vice president & general manager, Office Equipment Group, GreatAmerica Financial Services Corp.

Leading as you did in the past is no longer effective. Instead, leadership today requires innovation. After all, your competition is tough and you need every good idea from your people to compete. This ties back to the culture of your company. Do you have what it takes to foster an environment where you are getting the best ideas out of your employees? Do you have the personal innovation skills required for optimal growth? Are you developing your leadership team to do the same? In this session, dealer panelists whose leadership has led to the implementation of innovative principles and processes within their dealerships will share their insight and guidance.

Fisher, senior vice president and general manager of the Office Equipment Group, is responsible for sales, marketing, operations and financial performance for this business unit at GreatAmerica Financial Services Corp. She has been involved in lease financing and the office equipment industry since 1989. Prior to joining GreatAmerica in 1993, Fisher worked for GE Capital. She earned her MBA from the University of Iowa in May 2004. During her tenure with GreatAmerica, Fisher has held various leadership positions, including team leader east coast, internal auditor, sales director of office equipment, vice president of strategic marketing, and vice of president sales for the Office Equipment Group. She serves on the board of directors for the MPSA and the ITEX Advisory Board.

She previously served on the board of directors for Big Brothers, Big Sisters and the board for Junior Achievement of Eastern Iowa.

Panelists:

Joe Berrigan, senior vice president of business development for WPS, Hagerstown, Maryland, has more than 20 years of sales leadership experience in the office technology industry. WPS was founded in 1973 by Vince and Ann Dellaposta and today is managed by the second generation of the Dellaposta family, including Joe and his sisters, Debra and Beth Dellaposta. Berrigan is a champion for cultivating a positive culture for all WPS team members. WPS has offices servicing a four state area. The company was voted one of the “Best Places to Work in Pennsylvania” in 2015.

Casey Lowery is director of sales at Applied Imaging, Grand Rapids, Michigan. He has been with the company in several sales and leadership roles since 2006. Along with his brother Kyle, Lowery is the “next generation” at Applied. Founded by John Lowery in 1987, Applied Imaging has eight offices throughout Michigan. Its primary manufactures are Ricoh, Canon, Samsung and Kyocera. The company has a focus on MPS, ECM and, most recently, managed IT services.

David Scibetta is owner, executive vice president and CIO of Copier Fax Business Technologies, located in Buffalo, New York. He joined the company in 1997 to oversee a major expansion of Copier Fax’s technology services. He launched the company’s new Documentelligence service, which converts offices to “smart offices” though hardware, software, IT and security services. Since the launch of Documentelligence, Copier Fax has received national and international recognition for hardware and software solutions sales, as well as its service to customers. Scibetta also launched Copier Fax’s backfile scanner services, an extension of Documentelligence, which led the company to double-digit growth within a year. Scibetta was named in the “Who’s Who in Business First Technology,” was featured as a “Young Influencer” in ENX Magazine and as a “Young Turk” in The Cannata Report. He received his bachelor’s degree from the University at Buffalo.

Educational Sessions Digital Marketing & Finding Your True North

Jeanne Hopkins, senior vice president & CMO, Continuum Managed Services

In this age of the customer, marketers face three strategic and operational challenges — how to connect with distracted, empowered customers; how to engage customers once those connections are made; and how to nurture customer obsession. In this session, Hopkins will discuss five ways to change your marketing programs across the customer life cycle to reflect inbound marketing techniques by leveraging your expertise. Do not get left behind by “The Google Machine” — learn how your marketing can become more visible and actionable. Hopkins will show how to find the “True North” of your customer’s journey among the murky waters of modern marketing and the sea of acronyms — SEO, PPC, SEM, ROI and CAC. Hopkins has more than 25 years of sales and marketing experience and is known for her data-driven, high-velocity, demand-creation marketing programs for high-growth SaaS companies. Since joining Continuum in 2013, Hopkins has built a metrics-based sales and marketing machine. She is co-author of “Go Mobile,” a number-one bestselling mobile marketing book on Amazon.com.

Hopkins was vice president of marketing at HubSpot, where her leadership helped the company become the second-fastest growing software company in the Inc. 500 by generating more than 50,000 net-new leads each month. She was CMO of SmartBear and MECLabs, owner of MarketingSherpa, MarketingExperiments and InTouch, as well as senior director of marketing programs and communications for Symmetricom. Hopkins is on the advisory boards of Bedrock Data and BrightInfo, and she is co-chair of the MassTLC sales and marketing cluster. In 2014, Hopkis was named to the MSPmentor 250 list and in 2013, was named to the 10 MSP Industry Executives to Watch in 2014 list. She has been honored by the Sales Lead Management Association (SLMA) as one of the 50 Most Influential Sales Lead Management professionals (2011-2014) and 40 Most Inspiring Leaders in 2015. Follow Hopkins on Twitter @jeannehopkins.

Enabling the Channel: Assessing Vendor MPDS Tools, Programs & Strategies Robert Palmer, research director for imaging, printing & document solutions, International Data Corp. (IDC)

There is no question that the SMB market is now the sweet spot for managed print and document services (MPDS). Several vendors have begun to deliver packaged solutions designed to help channel partners deploy MPDS to the broader market, but with varying degrees of success. In this session, Palmer will look closely at the competitive landscape to identify market leaders and best practices. Leveraging in-depth research, he will examine programs from several major hardware manufacturers to identify key performance variables: tools, assets and resources; document solutions portfolios; deployment strategies; partner recruitment and channel enablement; program maturity; and strategic direction.

Palmer is research director with IDC’s imaging, printing and document solutions team. He is responsible for written research, forecasts and analysis in multiple practice areas covering managed print services, document solutions, business workflow automation and optimization, and hard-copy transformation. Palmer has more than 25 years of experience in product management, strategic planning, market research and analysis, and forecast development within the document imaging industry. Prior to joining IDC, he served as chief analyst for BPO Research and led the digital peripherals solutions practice for InfoTrends. Palmer is active in a variety of imaging industry forums and currently serves on the board of directors for the Managed Print Services Association (MPSA).

The Cultural Shift in Sales & Management

Melissa D. Whitaker, CEO, Melissa Whitaker International LLC (MWI)

Dealers are constantly struggling to navigate the cultural shift between different generations of salespeople, and need to know how to effectively attract and coach through this evolution. In this session, Whitaker will uncover the hidden key solutions to these challenges. She will discuss a proven system for attracting the right talent and cultivating a winning culture that creates consistent growth and results.

Whitaker is a sales and management expert, business consultant and published international best-selling author who helps executives and their teams achieve alignment and drive profitable sales. After 18-plus years of proven sales and management results with leading organizations — Impact Networking, Toshiba America Business Solutions and Chicago Office Technology Group (COTG/ GISX/XEROX) — she founded MWI. Prior to founding MWI, Whitaker was the director of professional development and managed print services for a $40-million technology company. Prior to that, as a global relationship manager and business analyst for a $54.3-billion international organization, she helped 55 different companies gain market share within their respective industries by focusing on identifying and developing business opportunities with enterprise-wide cost-reduction strategies.

Educational Sessions The Rules of Engagement Have Changed Lindsay Kelley, president & co-founder, Prospect Builder

Everyone wants to sell, but the rules of engagement have changed. How well is cold calling working for you today? You need to understand where your customers spend time so you can connect with them where they are. Join Kelley for an overview of the changing rules of engagement. Discover how buyers search online, the questions they ask and how YOU become their answer. Whether you are a salesperson or a marketing pro, this session is for you. Welcome to the world of “smarketing.”

Kelley, president and co-founder of Prospect Builder, is a HubSpot-certified inbound marketer focused on improving office technology companies’ marketing execution. She brings together old and new marketing techniques to create inbound marketing strategies that work. Kelley made a career in marketing for more than 18 years, including serving as the marketing director for a large dealership. She holds a masters degree in marketing from Johns Hopkins, a bachelors degree in communication from Towson University and four inbound marketing certifications from HubSpot.

Key Strategies to Grow a Profitable MPS Business Sarah Custer, director of services & solutions, Supplies Network

While still growing, MPS is no longer a new concept. Even though it has been around a while, many struggle to not only grow their businesses, but also to make MPS a sustainable and profitable business model. While many focus on future trends, this session will focus on a few key strategies to help you grow a successful MPS practice now. Learn how to overcome common challenges and create a competitive advantage by offering a comprehensive solution, while also ensuring your model is sustainable and, most importantly, profitable. Learn key areas of cost control and how to maintain the margin you intended at the beginning of a contract. Discover several areas to focus your risk-mitigation efforts.

Custer joined Supplies Network in 2001 and has held several positions over the years, advancing through the ranks within the sales team before taking on the role of MPS program advisor, where her expertise and leadership were key to accelerating MPS growth.

In 2012, she was promoted to MPS solutions manager, leading a team of solutions advisors responsible for MPS engagements and, ultimately, equipment sales and related services. Currently serving as director of services and solutions, Custer leads a team of MPS solutions advisors, equipment advisors, contract coordinators, fulfillment analysts and a technical operations team focused on break/fix service and software solutions. Additional responsibilities include providing critical direction and design of program enhancements and vendor integrations. She received a bachelor’s degree and an MBA in management from Webster University.

Don’t forget to complete your exhibitor trivia sheet for a chance to win a Bose Wave SoundTouch Music System IV (value: $600) and a seat in the left field Coca-Cola Pavilion during the Yankees vs. Red Sox game!

Exhibitor Floor Plan

(1) Innovolt

(15) Agent Dealer

(29) Crawford Thomas

(2) Imaging Solutions Direct

(16) EverBank

(30) Compass Sales Solutions

(3) Clover Imaging Group

(17) Tigerpaw Software

(31) Tesseract

(4) ECi e-automate

(18) Toshiba

(32) Continuum Managed Services

(5) ECi FMAudit

(19) LMI Solutions

(33) Supplies Network

(6) PHSI

(20) EDA

(34) Brother International

(7) Wells Fargo

(21) Impression Solutions

(35) Katun

(8) OKI Data Americas

(22) Falcon Technology Solutions

(36) Dynamo

(9) Polek & Polek

(23) Mars International

(37) Carolina Wholesale

(10) GreatAmerica Financial Services

(24) Scan-Optics

(38) Plustek Technology

(11) ProcureIT

(25) BEI Services

(39) FUJIFILM Service

(12) Panasonic

(26) SYNNEX

(13) Gwentaa

(27) Buyers Laboratory

(40) Muratec

(14) Xerox

(28) ACDI

(41) Sentry Insurance

Exhibitor Guide Baseball Game Sponsor Are you interested in discovering and implementing strategies that can make your dealership even more profitable during the most challenging economic times of this century? Polek & Polek can show you how! Polek & Polek is a second-generation family-owned business located in New Jersey and has been increasing imaging dealers’ profits since 1974.

Reception Sponsor Panasonic engineers reliable products and solutions for business and industry. Panasonic scanners and imaging software deliver better performance and higher reliability across the board.

Whether you are scanning business cards one at a time or imaging records nonstop, Panasonic has the right high-performance scanning solution for your needs. The company works with the world’s leading data extraction and document management developers to ensure clients who invest in Panasonic scanning solutions have the most efficient workflows possible. You can count on Panasonic for unbiased software advice and ready-to-run, integrated document solutions built on the company’s proven scanning technologies.

Lunch Sponsor ProcureIT is a provider of “outsourced procurement” to help technology services companies efficiently sell cloud subscriptions and IT products. Its partners use ProcureIT to help their customers obtain Office 365, Dropbox, Adobe Cloud, Datto Cloud Backup and other cloud subscriptions.

ProcureIT simplifies the IT procurement cycle by offering its customers a one-stop procurement company. Instead of having relationships with various distributors and manufacturers, ProcureIT represents all major distributors, manufacturers and cloud providers under one roof. Its highly trained procurement team helps sales reps efficiently represent a complete line of cloud subscriptions and IT products for their customers, with no internal staffing costs to your organization. Your customers receive a more professional cloud and IT product offering, typically at or lower than existing market pricing. Additional benefits of working with ProcureIT include access to technical support for pre-sales design, web-based quoting and sales reporting tools. Additionally, ProcureIT handles all of the product delivery mechanics, from quoting to ordering to RMAs.

Breakfast Sponsor The one thing predictable about business is that it is fundamentally unpredictable. It is disordered and constantly changing — sometimes by accident, sometimes by design. One thing successful businesses do to navigate through this unpredictability is make sure the technology, software and work processes that form the backbone of their organizations are operating as effectively and efficiently as possible. No one understands this better than Xerox. The company is the world’s leading enterprise for business process and document management. Its technologies, expertise and services enable your business to operate more efficiently and effectively, whatever the situation. With Xerox at the heart of your company, you are ready to take on the world of real business.

Breaks Sponsor Gwentaa offers applications that improve your dealership’s operational efficiency and your bottom line by bringing together information from multiple applications. Its software, Supply Intelligence, helps to increase profitability within your MPS program. Are your supply costs higher than you want? Is your help-desk staff overworked? Are you not sure if you are over- or undershipping toner? Optimize your shipping levels and your staff’s performance with Supply Intelligence, which bridges the gaps between e-automate or OMD and FMAudit, Print Audit or Print Tracker. This integration improves the operational efficiency of your help desk, supplies team and your contract billing group.

Exhibitor Guide Additional Exhibiting Sponsors ACDI, located in Little Rock, Arkansas, has been serving dealers since 1994. The company is focused on supplying its dealer partners with its print management software, PaperCut. With its affordable and reliable hardware, professional support services and on-site training, ACDI is the complete PaperCut solutions provider to the dealer channel.

AgentDealer

AgentDealer is the sales force automation (SFA) tool of choice for many of the most successful dealers in the industry. Built on the number-one sales platform in the world, Salesforce.com, AgentDealer speeds up and streamlines all phases of sales, from lead management to analytics and forecasting. With AgentDealer, your team can manage people and processes more effectively, pursue more business in less time and close more deals. AgentDealer comes ready to go with more than 55,000 hours of customization specific to the industry and can be further finetuned to meet your specific business processes. AgentDealer is built on the Salesforce platform and can integrate with all your other systems, like e-automate. It is cloud based and fully mobile so your team can access critical data anywhere, from every device.

BEI Services provides benchmark device data and integrated service operations performance software solutions to effectively control and optimize technician parts and labor expenses for increased profits. The comprehensive BEI solution includes world stat device benchmark analytics, demand time territory planning, automated car stock management, detailed tech coaching, and assessment and flexible tech incentive compensation plans. The cloud-based BEI software tools provide for effective business strategy and performance collaboration among C-level managers, service managers and supervisors, technicians, sales staff members, inventory managers, contract billing employees and human resources employees. A no-cost, no-obligation trial performance data review is the first step in determining the value and ROI of BEI for your business.

Brother markets a wide array of products that are designed and built with a single goal in mind: exceed customer expectations. So, whether it is simply basic technology geared to the SOHO market or state-of-the-art products to satisfy the extensive demands of the SMB markets, Brother is a trusted name that is universally recognized and respected for quality, performance and value.

For more than 50 years, Buyers Laboratory (BLI) has been a leading source for unbiased and reliable intelligence for the global digital imaging industry. Its products include: comprehensive reports; insightful industry news and analysis and “Pick of the Year” awards; private testing services for OEMs; and advisory services for business consumers. All of BLI’s competitive information services can be accessed in its Web-based imaging intelligence product, bliQ. BLI is completely independent in all of its testing processes and subsequent reporting. All of its product evaluations are conducted by experienced employees in its on-site testing facility where BLI evaluates and reports on hundreds of new copier/MFPs, printers and fax machines each year.

Carolina Wholesale Office Machine Company Inc. offers a product mix that is unsurpassed in the industry — fax machines, printers, MFPs, calculators, typewriters, dictation/transcribing equipment, telephones, presentation equipment, paper handling, shredders, cash registers, time clocks and supplies for each. For more than four decades, Carolina Wholesale has built its reputation and success by providing consistently excellent service and favorable pricing. The company serves all 50 states plus Canada and Puerto Rico, and carries more than 10,000 active items representing more than 100 manufacturers. It is one of the largest U.S. distributors of MFPs, fax machines and calculators, and is the largest typewriter distributor in the country. The company is also recognized as the primary wholesale distributor of Copystar Segment 1 MFPs in the country.

Exhibitor Guide Clover Imaging Group (CIG) provides unparalleled support, collection opportunities and solutions to independent dealers, OEMs and retailers throughout the imaging channel. It includes the most respected and well-known brands in the industry including: MSE, Dataproducts, Clover Environmental Solutions, OPRA, Axess Managed Print Services, Depot International, Latin Parts and Tecno Toner. This impressive group offers the market’s widest array of products and services and is supported by a vast engineering infrastructure, marketing resources, distribution capabilities and strategic partnerships. By bringing all aspects of its business together, CIG is able to provide a level of partnership unsurpassed in the aftermarket imaging space.

Compass Sales Solutions is the copy and print industry’s premier sales force automation and print management software developer. Its clients are dealerships looking to increase their bottom lines. Today’s competitive marketplace demands new ideas. Whether it’s contact management, cost analysis tools, proposal generation, order process management, managed print services or fleet management consulting, Compass Sales Solutions provides everything needed to sell copier/MFPs, services, MPS and solution applications as individual deals or bundled into a fleet solution in one simple, easy-to-use integrated application.

Continuum provides a SaaS-based managed services platform that office technology dealers and managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small and medium-sized businesses. The company’s managed services platform provides an intelligent remote monitoring and management solution, a comprehensive 24/7 service desk and an advanced backup and disaster recovery offering branded Continuum Vault — all integrated with a network operations center, delivering a single, unified managed services experience. Continuum currently employs more than 650 professionals worldwide, supports more than 3,300 MSPs and monitors more than a half million endpoints.

Crawford Thomas is a full-service employee recruitment firm focused on sales, accounting and information technology. It works with industry-leading companies and experienced professionals to provide the best career opportunities and find that perfect match between job seeker and employer. When the need arises to search for talented professionals, Crawford Thomas provides solutions that fit. It partners with organizations so companies can understand how their recruiting needs tie into their business objectives. With that knowledge in hand, Crawford Thomas identifies premier candidates and provides crucial information in order to achieve recruitment and organizational success.

Dynamo designs, engineers and assembles innovative shredders that are not sold under any other label. All models are government TAA Compliant and its high-security models are NSA listed. Some of the company’s technology and patents have been licensed and have had successful worldwide use for more than 40 years. Dynamo’s Eversharp™ line of oil-free shredders has become quite popular as businesses continue to focus on “green” solutions.

More than 1,200 dealers now use ECi’s e-automate business management software to help manage everything from accounting to service dispatch. This is a record for Digital Gateway, which began in 1995 with a group of system integrators in a basement. Now, more than a decade later and more than $16 million invested, e-automate has become the fastest growing dealer management software in the office equipment industry and is making a dramatic difference in the way independent dealers conduct business.

Exhibitor Guide When it comes to selecting a partner for your critical remote meter infrastructure and print management initiatives, you need a company that understands more than software — you need a partner that understands your business. ECi FMAudit stands above other options because of the company’s mix of technical competence and industry knowledge. This has led ECi FMAudit to develop practical solutions that work with your existing systems. It also guides ECi FMAudit’s future efforts to develop solutions with the dealer in mind.

Equipment Data Associates (EDA) has improved the direct marketing effectiveness of its clients.

Through a wide range of metrics and analytical tools, EDA provides accurate, equipment-based market intelligence for a variety of industries including: agriculture, construction, copiers, finance, lift trucks, logging, machine tools, printing and woodworking. EDA is headquartered in Charlotte, North Carolina, and is a division of Randall-Reilly Publishing LLC. Founded in 2004 as U.S. Express Leasing and later as Tygris Vendor Finance, EverBank Commercial Finance’s goal has been to help its business technology partners boost sales, grow profits and build strong customer relationships. Now, as EverBank Commercial Finance, the company embraces its legacy of “Real People. Fast Answers.” to bring you profit-enhancing products such as cost-per-copy, managed print services, document management, dependable execution and a commitment to individualized customer service. EverBank’s knowledgeable team is dedicated to the office products industry and your success.

Falcon Technology Solutions is a software development company specializing in enterprise software solutions for the office equipment industry. Falcon’s roots come from the industry with more than 60 years of combined experience to draw from. Currently there are more than 250 copier/MFP dealers using Falcon’s suite of Soaring Enterprise Software Solutions, with close to 8,000 end users.

SERVICE

Since 1983, FUJIFILM Service has been providing best-in-class on-site depot repair and helpdesk support to its customers. With state-of-the-art infrastructure and a nationwide team of trained technicians, FUJIFILM Service supports its customers in all 50 states, Canada and the Caribbean. Even dealers and resellers with their own technical staffs can turn to FUJIFILM Service for coverage outside their geographic areas or when needing faster response from quality technicians. Beyond traditional installation and break/fix support, FUJIFILM Service can also help with customer and technical training, parts and logistics services, and it offers certified equipment disposal services as part of its life-cycle support.

GreatAmerica is more than just a financing company. Its commitment to understanding the office technology industry, and the customers it serves, has positioned GreatAmerica as the unparalleled leader in single-invoice solutions, i.e., MPS, managed IT and other specialized billing options. This has also contributed to GreatAmerica’s ability to help its customers evolve their businesses through innovative non-financial services such as Collabrance LLC, PathShare HR Services and FleetView. GreatAmerica delivers all of this with what has come to be known in the industry as “The GreatAmerica Experience.”

Exhibitor Guide Imaging Solutions Direct (ISD) is one of the nation’s leading distributors of imaging supplies and parts. Dealers trust ISD for: significant savings on OEM and compatible products from 30plus top manufacturers of printers, copier/MFPs, fax machines, scanners and more; multiple distribution centers to process orders quickly; customized purchasing programs to meet unique requirements; warranties and exchanges on maintenance kits, fusers and other parts; and more.

For a limited time, all BTA members can receive $100 off their first order with Imaging Solutions Direct. Please call (516) 243-9655 or stop by the ISD booth for complete offer details.

Impression Solutions Inc. (ISI) is a full-line distributor for Kyocera Mita and OKI printing solutions. ISI offers a complete line of printers as well as printer accessories, supplies and services.

ISI maintains a full inventory of printer products in its distribution center — ready for immediate shipment. In addition to offering printer-related products at or below manufacturer direct pricing, Impression Solutions provides a full range of service, financing and marketing support.

Innovolt’s patented power protection technology guards against damage from 99.5 percent of all power disturbances, including: voltage sags, brownouts, over-voltage conditions, power outages and voltage surges.

Founded more than three decades ago, Katun is one of the world’s leading providers of OEMcompatible imaging supplies, photoreceptors and parts for copier/MFPs, printers and other imaging equipment. The company serves 16,000 customers in 135 countries from its headquarters in Minneapolis, Minnesota, and dozens of worldwide locations.

LMI Solutions (LMI) is the winner of the 2013 Channel’s Choice Award for “Remanufactured Cartridges.” The company’s advanced turnkey MPS infrastructure was ranked first in the industry by the MPSA and the dealer channel’s coveted Reader’s Choice Awards. Focused on dealer profitability with unparalleled cartridge quality, MPS execution strategies and dealer support, LMI offers dealers a manufacturer-direct relationship to streamline their fulfillment models with state-of-the-art packaging and distribution capabilities throughout the United States and Canada. With easy access to a huge selection of the most popular OEM and premium replacement toner cartridges, parts and print-related consumables, if you’re thinking MPS — think LMI. Mars International is a remarketer of high-quality, pre-owned copier/MFPs. Its extensive inventory comes from the company’s strong relationships with some of the world’s largest leasing companies. With a thorough quality control and equipment handling process, Mars International’s technicians check for completeness and functionality. The company is proud to be a leader in customer service in the industry, guaranteeing that its products will arrive as represented.

Mars International offers quantity discounts and discounted fixed national freight rates. It also provides pre-flighting and installation services for new copier/MFPs. Muratec’s MFP solutions simplify office printing, copying, faxing and scanning. Muratec’s MFPs deliver touch-screen operation, secure document storage, high-resolution printing, simple, one-touch scanning and more to the desktop and workgroup. From plug-and-play desktop fax solutions to integrated electronic document capture, routing and storage solutions, Muratec MFPs deliver the performance, features, reliability and cost-savings that meet the needs of today’s office environments.

Exhibitor Guide OKI markets PC peripheral equipment and customized document management solutions, including digital color and monochrome printers, color and monochrome MFPs, serial impact dot matrix printers, thermal label printers and POS printers, as well as a full line of options, accessories and consumables.

Pure Health Solutions Inc. (PHSI) is a leading manufacturer and supplier of water coolers and beverage products for businesses around the world. Since 1996, PHSI has led the B2B beverage evolution — developing state-of-the-art bottle-free water coolers, a national network for unparalleled equipment service, and a breakthrough online store for rapid beverage supplies replenishment.

Based in Los Angeles, California, Plustek Technology designs and manufacturers an array of scanners that include document, portable, library, book, film and photo scanners. With 30 years in the imaging scanning business, Plustek brings advanced technologies and solutions for a variety of paperless needs. For more information, visit www.plustek.com/usa.

Scan-Optics is the “paper-to-paperless” company that provides document management solutions and document processing outsourcing services. easy.forward, its managed capture service platform, enables the capture, classification, storage and retrieval of documents using browsers and mobile devices anytime, anywhere.

Sentry Insurance provides a full line of business insurance including property, business personal property, commercial liability, automobile fleets, false pretense, workers’ compensation and equipment insurance, as well as employer-sponsored 401(k) programs. Sentry can help you create flexible, custom-made risk management solutions and provide property and casualty insurance, workers’ compensation, retirement plans, employee group benefits and business life planning. With Sentry you will spend less time worrying about insurance and more time running your business.

Supplies Network is the largest privately owned wholesaler of IT consumables in the United States. The company focuses on independent dealers and their competitiveness against giant contract stationers and retailers. Supplies Network offers Carbon SiX, an innovative turnkey print management solution with components that include: software, hardware, service, OEM and compatible supplies, training and marketing support. It also offers printer, copier/MFP, fax and computer consumables from all major OEM brands. All 5,000 SKUs in Supplies Network’s catalog are in stock with more than 98-percent fill rates.

SYNNEX distributes products and services from more than 200 technology, consumer electronic and software companies. The company ships from 11 warehouses located throughout the United States. Its focused product categories include: computer systems, peripherals, system components, software, networking equipment, consumer electronics and complementary services. A few of its key suppliers include HP, Intel, Seagate, Microsoft, Lenovo and many other world-class manufacturers. SYNNEX offers resellers multiple technology solution platforms to address the complex business problems of end users. Three of these solution platforms are PRINTSolv MPS, PRINTSolv Document Management and SERVICESolv.

Since 1985, Tesseract has been developing, marketing, selling and supporting specialized software systems for the service industry. The company has more than 300 successful installations worldwide. Tesseract’s singular commitment to service management ensures that it is in touch with the requirements of its customers not only for today, but also for the future.

Exhibitor Guide Tigerpaw’s comprehensive software empowers more than 40,000 users to manage, automate and integrate business functions, including: service, accounting, CRM, inventory, field service management, sales, marketing, quoting, inventory, ticketing and customer communication all in one, easy-to-use system. The company’s award-winning software is designed for B2B service ® providers who sell, monitor and service software, computers and other equipment. Tigerpaw offers a comprehensive business automation solution for companies in industries as varied as A/V, IT, telephony, security, POS, medical equipment and ATM machines. For 30-plus years, Tigerpaw has designed service management/contact management software that helps companies make better business decisions every day.

Toshiba America Business Solutions Inc. (TABS), is an independent operating company of Toshiba Corp., the world’s eighth-largest electronics/electrical equipment company. TABS is a leading managed document services (MDS) provider with experts that help organizations take control of document security, workflow and print environments. With the award-winning Encompass managed print services (MPS) program, e-STUDIO line of MFPs, toner products and retail information/thermal printing systems, TABS is leading the way for businesses to print smarter, work safer and conserve resources.

“Real talk, real results.” Stop by the Wells Fargo Equipment Finance booth and start a conversation to determine the right programs, products and solutions for you.

Baseball Game Information

Left Field Pavilion 20: Coca-Cola Corner Pavilion

Receive a left-field pavilion seat ticket by being one of the first to submit a completed exhibitor trivia sheet. Attendees will have dinner from 5 to 7 p.m. at the Left Field Deck. Be outside Gate E by 5:10 p.m. to meet a Fenway employee who will show you to your seat.

Fenway Park Map

Left Field Pavilion 20 directions for late arrivals: • Enter the park at Gate E, located on the corner of Lansdowne St. and Brookline Ave., across from the Cask N Flagon. Use 71 Lansdowne St. as a GPS address.

• Scan your ticket at the turnstile and go up the two flights of stairs to your left.

• At the top of the second set of stairs, make a sharp right and go through the brick archway.

• Go up the final set of stairs and the pre-game space will be in front of you on the right. There will be a private party sign with BTA on it.

Right Field Grand Stand 7

Attendees will have dinner from 5 to 7 p.m. in the Champions Club.

Right Field Grand Stand 7 Directions: • Enter Gate C on Lansdowne St. across from The House of Blues.

• Scan your ticket in the general turnstiles and head left toward the kids concourse.

• It is a fairly straight shot from the gate, but once you find the break in the bleachers it will be directly on the left.

Left Field Pavilion 20 50 seats

Right Field Grand Stand 7 100 seats