Leadership & management zurich

Page 1

18 - 22 August 2014, Zurich

Leadership Management Skills for the New Managers and Supervisors “In c r ea s e y o u r com p et it ive advant age t h rough your people”

"BTI offers training that addresses the real-world challenges we face.“ Michael Lloyd, VP Hampton LLP

British Training Institute


INTRODUCTION This programme provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers/supervisors know how to use productive leadership and management techniques.

WHO SHOULD ATTEND? • Personnel who have recently been appointed to a new management or supervisory position • Those who are desirous of a supervisory position or those established supervisors who have not had formal supervisory training • Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry

PROGRAMME OBJECTIVES • • • • • • • • • • • •

Understand and develop skills necessary for new managers/supervisors Learn the importance of managing with strategic thinking Learn how to set goals and plan effectively and efficiently Develop ability to establish a customer focus in management Develop positive interpersonal techniques for better people relationships Improve their ability to make higher quality decisions Apply concepts of team building, team performance and motivation Learn how to establish and maintain time management techniques Understand the role of stakeholders and learn techniques of stakeholder management Understand how to develop productive communication techniques Understand the importance of performance standards, goals and objectives Develop improvement plans to accomplish work and improve performance

TRAINING METHODOLOGY This programme is an interactive mixture of lecture, discussion, activities and practice on management and supervisory skills. It provides definitions, examples, discussion and activities designed to promote skill building with interaction and discussion among participants. Activities and work on practice case studies are used to deliberately highlight the concepts taught and allow participants to practice new skills.

PROGRAMME SUMMARY New managers and supervisors are in a unique role of being able to direct and manage a group of people, but at the same time are learning the best methods of leadership and management. This programme is designed to give participants an understanding of key management and supervisory leadership skills, methods, processes and procedures, as well as practice on techniques. The principles used are easily adapted to any type of organisation or individual’s management role.


Programme Outline Leadership Skills Required of

How New Managers/Supervisors Build

a New Manager/Supervisor

Effective Interpersonal Interactions

• Identification of management and supervisory leadership skills • Challenges supervisors face in dynamic, changing organisations • Identifying the life cycle of organisations • The role of leadership in today’s successful organisations • Understanding the role of strategic management in leadership • The importance in leadership of a customer focus

• Characteristics of interpersonal interaction for individuals

Importance of Goal Setting and Planning

• Identification of the personal interaction styles • Individual strengths and challenges of interpersonal interaction styles • Successful interpersonal interaction develops trust • Stages of team development and the supervisor’s role in each • Understanding how people work better using varied interaction types

Management for a Manager/Supervisor • Developing goals and objectives that align with the company’s business plan • Integrating goals, scope, work structure and management planning • Developing a concept of planning based on standardised principles • Identifying the role of stakeholders in effective planning • Using a planning process to set planning goals and get work started • Integrating initiating objectives, scope, work structure and management planning

Time Management and Communication as Effective Disciplines for New Managers/Supervisors • Determining how person’s style of work affects time management • Using a process to identify time issues and solutions to the issues • Learning how empowerment is used in time management • Importance of leadership and communication methods • Learning the impact of verbal and non-verbal communication • Developing an active listening communication style

Developing Personal and Work Group Improvement Plans • Encouraging innovation and improvement as a supervisor • Understanding interpersonal work group dynamics • Identification of change processes and human change • Dealing with people who do not want change • Developing an action plan for personal and work group improvement


REGISTRATION FORM

4 EASY WAYS TO REGISTER

Yes, Please register the following personnel to attend the workshop (Use copies of this form for additional participants)

1. Call 97165687222 2. Fax the registration form to 97165686661

1st Delegate

3. Email this form to reg@britain-institute.com

Name Mr/Mrs/Ms

4. Mail this form along with cheque/ deraft to British Training Institute P O Box 30002 Sharjah - United Arab Emirates

Position Telephone

Fax

Email

Interested in running this course in-house ? Please call the Customised Training Solutions Team on 97165687222 or reg@britain-institute.com

2nd Delegate Name Mr/Mrs/Ms Position Telephone

COURSE FEES Fax

Email 3rd Delegate Name Mr/Mrs/Ms

Fax

Email

Please contact us for any assistance in Hotel Reservations or Visas.

METHOD OF PAYMENT

4th Delegate Name Mr/Mrs/Ms Position Telephone

Fax

Email

Cheque/Draft Payable to British Training Institute Bank Transfer A/C No.0034-396160-001 Emirates Islamic Bank Ajman Branch SWIFT: MEBLEAD IBAN: AE61 0340 0000 3439 6160 001

Invoice

AUTHORISATION

Contact Name:

Organisation

Tel:

Address

Fax:

Country Telephone

4495 USD Per Delegate 4195 USD Per Delegate 3895 USD Per Delegate

Hotel Reservations and Visa

Position Telephone

1 Delegate 2 Delegate 3 Delegate

Fax

Terms and Conditions Fees are inclusive of programme materials and refreshments

Authorising Manager Position Signature Date

Payment terms: Following completion and return of the registration form. Full payment is required within 5 days from receipt of invoice unless otherwise as stated in the invoice. BTI reserve the right to refuse admission, if payment is not received on time. Cancellation/Substitution: If you are unable to attend, you can send a substitute delegate in your place. If this is not possible, a $ 200 service charge will be payable. Registrations cancelled less than 2 weeks before the event must be paid in full. Cancellation must be received in writing by mail or fax before two weeks of the event. Non-payments and non-attendance does not constitute cancellation. If for any reason BTI decides to cancel or postpone the event, BTI is not responsible for covering airfare, hotel or other travel cost incurred by clients. Copyright: All intellectual property rights in all materials produced or distributed in connection with this event is expressly reserved with BTI, and any unauthorized duplication, publication and distribution is prohibited. Important Note: While every reasonable effort will be made to adhere to the advertised package, BTI reserves the right to change event dates, sites, location or omit event features or alternate offers shall be made.


British Training Institute

For complete programme information, contact: P.O. Box 30002, Sharjah United Arab Emirates Tel. : +971 6 568 7222 Fax : +971 6 568 8338 www.britain–institute.com


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