NIKKEN DEUTSCHLAND(NIKKEN GERMANY

Nikken Deutschland GmbH, a wholly owned subsidiary in Germany of NIKKEN Kosakusho Works, was established in 2003 to take over the sales activities of the previous distributor. Based in Russelsheim, which is a town made famous by the manufacturing complex of Opel, the company is located about 15 minutes away by car from Frankfurt airport. Germany has ranked at the top of the machine tool industry for many years, and is also the supply source of machine tools that are fuelling the significant expansion now taking place in Eastern Europe. Nikken Deutschland GmbH has its base at the centre of the huge market of Germany and Eastern Europe, and continues to broaden the range of the company’s sales operations.

NIKKEN has achieved some impressive successes in Germany with its CNC rotary tables and tool holders thanks to a long sales history of the company’s sales activities. A sales force consisting mainly of German personnel stands on the front line of this activity to address the sales and servicing needs of the entire country. More specifically, the company provides technical advice, repairs, aftersales support and other services to end users, distributors and machine dealers.

To enable speedy delivery of standard items in the German market and of popular products compliant with European standards, Nikken Deutschland GmbH works closely Nikken Euro Centre to keep a full stock at its disposal. The company uses the most appropriate type of delivery in each case, including parcel post, DHL, door-to-door service and flash shipment, to meet the demands of customers.

The sales territory of Nikken Deutschland GmbH spans the vast area of eastern Europe and covers such countries as the Czech Republic, Slovakia, Austria, Russia, Poland, Hungary, Romania and Bulgaria, all countries in which Japanese companies are rapidly expanding their business. The service is not limited to sales, but engineers make on-site adjustments, repairs and service calls as well. Nikken Deutschland GmbH has participated in and contributed to many trade shows and exhibitions held in Germany, including the EMO show, METAF, AMB and EURO MOULD. The company’s fully furnished showroom is a Mecca of information to the constant stream of visitors who can inspect products and examples of machining, as well as receive application advice and technical training. They can handle NIKKEN’s products for themselves, learn about the construction and capability of the CNC rotary tables, and learn about the accuracy and other features of NIKKEN’s products.

A complete support organisation is in place to ensure that advice is relayed promptly by telephone and other rapid communication media, that repairs or delivery of tool holders and CNC rotary tables are carried out promptly with all due diligence, and that emergency service calls are responded to rapidly.

To make it possible to support all types of motors and controllers for NIKKEN’s CNC rotary tables, the company has set up trial run equipment that accommodates many different motors, and offers a full range of accessories including tailstocks, support tables, scroll chucks and collet chucks adapted to the CNC rotary tables. The fact that NIKKEN’s CNC rotary tables are endowed with outstanding durability and that a complete support service is provided instil confidence in users that the equipment will give outstanding service in the years ahead.