CRM TESTING Ensure the smooth functioning of complex CRM workflows
The international CRM (Customer Relationship Management) market size is projected to grow at a CAGR of 12.1% from 2021 to 2028.
FORTUNE BUSINESS INSIGHTS
WHAT IS CRM TESTING?
CRM is defined as Customer Relationship Management; it is a marketing platform based on a database software system. Thus, testing of CRM software or CRM platform is known as CRM testing.
TESTING APPROACH
Analyze CRM Requirement Specifications Test Design & Execution Risk Analysis & Mitigation Plan Development Summary Report Build Test Strategies & Plans
GUIDELINES TO FOLLOW BEFORE CONDUCTING CRM TESTING The testing team should have experienced persons.
Always plan your budget and include various things in it such as Training, Consultancy Fees, Phone Costs, Data Backup & Storage, Risk Assessment Assistance, etc. Set a specific deadline to give to testing members for product delivery.
WHY IS CRM TESTING SO IMPORTANT? Testing is critical for CRM systems to locate, identify, and address underlying issues or defects in software and improve its capabilities. Otherwise, it may never allow you to produce great results as you suppose to get from your CRM software, or you can experience a considerable loss.
HOW TO PERFORM CRM TESTING?
The CRM testing should be done based on user requirements and the scope of development.
You should conduct Usability Testing, Functional testing & Performance Testing, Data Quality Testing, and Integration Testing for sure if you want to make your application fully compatible to use.
GOALS OF CRM TESTING Creating a better customer experience Bring new advancements in many integrating systems and channels Avoid such data accuracy issues Ensure Omnichannel sales
BENEFITS OF CRM QA
Business Process Testing Risk-free Customization Data Safety
GET THE MOST VALUE FROM YOUR CRM SOLUTION WITH BUGRAPTORS TESTING SERVICES
WHY BUGRAPTORS? We at BugRaptors ready to match your CRM quality needs within 1-4 weeks and focus on providing a comprehensive range of testing services from test planning, design, and execution of test cases to test reporting. CRM testing services helps to enhance the brand value of your CRM system by eliminating all the flaws.
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