IMPROVING EMPLOYEE ENGAGEMENT AND RETENTION

------------ BY PAIGE McALLISTER

EMPLOYEES STAY at companies where they feel valued and safe. Employees leave companies where they feel discounted, taken advantage of, or disconnected from managers and co-workers. Increasing the engagement and retention of good employees can propel a company’s success, allowing leaders to focus on proactive strategies instead of reactively putting out fires.

While some more immediate actions can create shortterm engagement, long-term commitment requires leaders to examine and redefine how things are done by the company as a whole and how employees are developed and nurtured.

Organizational Culture: To help employees connect with the company, ensure that every aspect reflects the goals, vision, and philosophy of its leadership. Policies, practices, communication, decisions, clients, etc., all need to connect back to the same message so employees know who the company is and can gauge their actions accordingly. Stating one thing but letting managers and employees do something different sends mixed messages and makes employees doubt the integrity of the company they work for.

• Create purpose and commitment by fostering formal and informal connections between leadership and employees, between departments, and between co-workers. Institute ways for employees to interact with leadership, such as panels, lunches and “meet-and-greets,” and reasons for employees to work with others across the company such as initiatives, committees, and affinity groups.

• Improve communication and transparency to offer regular insights into the company’s goals, financials, wins, and challenges. Schedule quarterly or monthly meetings and/or send regular newsletters or impromptu communication so employees hear what is going on directly from leadership. Hold managers accountable to timely pass along important information to all of their employees.

• Review your organization as a whole, starting at the top and extending through every level and job. Update your policies, practices, and culture to eliminate any toxicity, harassment, or discrimination and to create the consistency of acceptance and equality throughout. Engage an outside consultant to assess your practices and recommend initiatives from an objective perspective.

• Make all employees feel welcome and valued regardless of their background. Prioritize Diversity, Equity, and Inclusion (DEI) initiatives (including race, gender, LGBTQ+, religion, national origin, age, education, etc.) to benefit from the diversity in thought and experiences that comes from a varied group of people.

• Update your technology, infrastructure, and resourc-

Q. We allow employees to personalize their work areas. However, we have one employee who has so many pictures, plaques, sayings and other trinkets on their desk that there is little space left to work. Can we make them take some of it down?

A. Allowing an employee to make their workspace “their own” is a good idea. It helps them connect to the workplace and feel more comfortable where they spend several hours each day.

However, you should make it clear in policy and practice that the workspace is the property of the company and therefore employees are not entitled to full control or privacy over it.

• Consider creating guidelines for what is acceptable

• Restrict what or how much can be hung on walls or in cubicles

• Limit the number of pictures or plaques that can be displayed, focusing on mostly professional or company-related items such as diplomas or recognition awards

• Require a certain amount of workspace be available for actual work

• Prohibit anything that is unacceptable or could be offensive to other employees es to give your employees the best tools to do their jobs. Find ways to make employees’ jobs easier.

Be consistent in enforcing these policies regardless of who they are or where their workspace is located. Hopefully you can find a balance between completely impersonal and excessive work areas.

• Stop making decisions “because that’s how we’ve always done it” and allow employees to feel comfortable and empowered enough to offer their thoughts and insights. Welcome brainstorming new ideas and teamwork to improve results.

• Extend your focus on excellent customer service to include your internal client—your employees. Make sure your employees feel valued and respected and ensure you are meeting their needs just as you expect them to do with your external customers.

Employee Development: Recognize that most employees do not “live to work,” but they do want to dedicate their time and talent to a company that appreciates them. Today’s workforce is not composed entirely of people on the “traditional” career path. Employees have different needs, priorities, goals, lifestyles, backgrounds, and challenges, often changing many times during their tenure. By helping employees succeed with their personal and professional goals, you will enhance their commitment to the company, increase their productivity and inspire their innovation. Meeting employees where they are in life may require individualized, out-of-the-box thinking, and implementing new policies and procedures can produce remarkable results.

• Instead of the necessitating “promotion by changing jobs,” work with employees to determine how they can follow their desired career paths while staying at the company and keeping their institutional knowledge in-house. Are they looking to be promoted? Explain those expectations and give them the chance to learn those skills. Do they want to keep doing what they are doing? Help them refine and improve those skills so they can do them even better. Do they want to try a different job? Find opportunities for employees to work in different departments to find their best fit. Do they want or need to take a step back? Work with them to find schedules and job duties that allow them to balance their demands.

• Change your focus from attendance and punctuality to availability and performance. Recognize that working in the office 8:00 a.m. to 5:00 p.m. Monday through Friday does not work for a significant portion of the workforce, including employees who still have a lot to offer. Instead, explore flexible work arrangements, such as remote work, reduced schedules, partial year, hybrid arrangements, and job sharing, to allow good employees to better integrate their work responsibilities into the rest of their lives.

• Expand employees’ responsibilities to allow them to develop new skills such as supervising others, controlling an aspect of finances, or understanding how their role coordinates with another through cross-training. Don’t require employees to take on more work or stress with no benefit, but rather give them opportunities they value and compensate them appropriately for their added effort.

• Demonstrate your trust in experienced employees by giving them

(Continued on page 64)