A Burnaby Hospital Foundation Publication | Fall 2012
“I want my life back” An unexpected event turned her life upside-down Giving Back is Good Business A legacy of health and hope for the future High Level Master Planning is Underway A 20-year vision for Burnaby Hospital Profile: Tilly Hiscock 26 years of taking care of her “extended family”
Welcome
Burnaby Hospital Foundation Board of Trustees
The seasons are changing and we’re getting ready to celebrate 60 years! Throughout the years, we have been very fortunate to be surrounded by the love and support of our community. Without you, we would not be here at the brink of a major milestone for Burnaby Hospital. Many will share our sentiment when we say that 60 years is no small feat. If it wasn’t for the generosity of our community all those years ago, Burnaby Hospital would not be here today to serve the health care needs of those who live, work and play here. Because of your continued support, we are able to raise the funds needed to acquire critical hospital equipment that empowers our doctors, nurses and staff to look after our growing community. This is why we have partnered with the Fraser Health Authority to launch the High Level Master Planning process to develop a 20-year vision for Burnaby Hospital (find out more on page 13). As we gear up for a year of stories and celebration to mark the 60th anniversary of the hospital, we are reminded everyday of the transformative power of your 02 fall 2012 human touch
in all areas of care. Some patients like Sonja Aracena-Martinez who have their whole life ahead of them can face a harsh reality that a matter of seconds could take that away (p. 6). Others, like Bob Goble look back at a lifetime, and feel assured their legacy will make an impact even after they are gone (p. 4). On behalf of all the patients who ultimately benefit from your donations, thank you for your acts of kindness. Every donation reminds us of Burnaby Hospital’s humble beginning 60 years ago, and the investment the community made to make a dream a reality. We hope you enjoy this issue of Human Touch, and know that we are very appreciative of all that you do to help make a difference in the lives of thousands of patients a year. Thank you,
Rahim Rajan Chair
Cheryl Bosley President
Rahim Rajan, Chair Riaz Jetha, Vice Chair Brian Wong, Vice Chair Tom Stefan, Treasurer James Baird Dave Gadhia Joanne Jackson Jonathan Lutz Tinu Mathur Vern Milani Dr. Jeffrey Roberts Roz Wishinski Cathie Heritage, Executive Director Burnaby Hospital, Fraser Health Authority Shirley Hill, President, Auxiliary to Burnaby Hospital Cheryl Bosley, President
Foundation Team Cheryl Bosley, President Gabrielle Acuna, Development Coordinator Gift Processing & Donor Relations Aaron Broomfield, Development Administrator Maura Fitzpatrick, Director, Annual Giving Stephanie Leung, Communications Specialist Barbara Martineau, Development Officer, Major Gifts & Planned Giving Jennifer Wong, Development Officer, Major Gifts & Planned Giving Sylvia Zylla, Director, Major Gifts & Planned Giving
About the Foundation Our mission is to raise funds through community partnerships to make Burnaby Hospital the best it can be. Our vision is to be known as Burnaby’s charity of choice ensuring the community benefits from a leading edge health care facility...Burnaby Hospital...now and into the future.
Contact Us 3935 Kincaid St., Burnaby, BC V5G 2X6 604.431.2881 • info@bhfoundation.ca Charitable Business Number 10681 9295 RR 0001 www.bhfoundation.ca Human Touch is published twice a year by Burnaby Hospital Foundation and is intended for educational purposes only. Please consult your physician for diagnosis, treatment, and health guidelines. Publication Mail Agreement No. 41180030.
In this issue Special Feature 06 “I want my life back”
Sonja Aracena-Martinez was on her way to pick up her children from daycare when a lifechanging accident took her for a tailspin that would last several years.
Feature 04 Giving Back is Good Business
Longtime Burnaby businessman Bob Goble reflects on his life living and working in Burnaby. As the owner of Bob’s Sporting Goods in the Burnaby Heights for several years, he knows a thing or two about investing in his community and wants to ensure future generations are taken care of.
Departments Profile 12 Tilly Hiscock
Cardiology Technologist Tilly Hiscock shares the joys of helping patients find their ‘rhythm of life’. After 26 years at Burnaby Hospital, Tilly is a familiar face for both patients and hospital staff alike.
08 Events & Highlights Read about upcoming events supporting Burnaby Hospital and highlights from last season’s festivities!
10 In the Spotlight Let us celebrate our community supporters and the thousands of volunteers who dedicate their time and talent to support Burnaby Hospital.
13 Community Update 14 Letters
Share your story www.bhfoundation.ca
Have an inspiring story you want to share? We want to know! Mail: 3935 Kincaid Street, Burnaby, BC V5G 2X6 Phone and e-mail: 604.431.2881 • letters@bhfoundation.ca
human touch fall 2012 03
Feature
Giving Back is Good Business Longtime Burnaby businessman, Bob Goble, values the investment he makes in the community by supporting Burnaby Hospital. Above: Bob Goble with friend When Bob Goble got his first job in Jim Yaschuk and Thor. the late 1940s working part-time at the Safeway located at Gilmore and Hastings in Burnaby, he never dreamed he’d be acquiring the skills he needed to start his own business. Bob fondly recalls his Safeway co-worker and mentor, Sid Jakes, who showed him the ‘retail ropes’ and how to work well with people. “I was very proud when Sid recognized my contributions in helping our store become number one in sales. He was a wonderful man, and I admired him a great deal. He always recognized the staff ’s efforts.” While Bob’s experience at Safeway was invaluable, oddly enough, his friendships and leisure activities gave him the 04 fall 2012 human touch
remaining skills he needed to start his very own business. “Who would have thought my love of the outdoors, my membership with the North Burnaby Fish and Game club, and camping trips with friends in the Cariboo, would help build a business?” More than 52 years ago, Bob opened the iconic Bob’s Sporting Goods store located near Gilmore on Hastings Street in Burnaby. Those familiar with the area can picture the tall blue and yellow sign with the brown grizzly bear standing up on its hind legs. Bob has thoroughly enjoyed his years of working and living in Burnaby. While he has many fond memories of the health care he received from Dr. Ken Appleby
About Legacy Gifts There are many issues to consider when thinking about a legacy gift and whether it is the right fit. Individuals give legacy gifts for many different reasons: • to ensure their memory lives on; • to ensure their favourite charity is able to continue its work; or • to facilitate the tax implications that affect one’s estate. Whatever the reason, leaving a legacy gift is an inspiring and meaningful way to ensure that your values and visions for the future become a reality for generations to come. * * * Above: The iconic Bob’s Sporting Goods sign in Burnaby. Sr., and more recently, from Dr. Jenny Wong (his family doctors), he has also used the services of Burnaby Hospital. Here, Bob underwent a hip replacement and also received surgical care for a hernia from Dr. Mahy. He feels blessed to have lived and worked in Burnaby and has many special memories of his customers and friends. Now in his eighties, Bob uses the services of Burnaby Hospital more often. Jim and Jane Yaschuk, who have worked with Bob for many years and have both become lifelong friends of Bob’s, suggested to him that he might want to think about helping Burnaby Hospital with a lifetime gift. “I’ve lived and worked my whole life in Burnaby and the hospital has always been here to care for me when I needed them. I thought the idea of leaving a gift in my will for Burnaby Hospital Foundation was a wonderful idea; the idea of helping the doctors and nurses get the equipment they need to care for patients gives me a great deal of pleasure.” g
For information on will and estate planning, and to sign up for our upcoming estate planning seminar, contact Sylvia Zylla at 604.431.2804 or sylvia.zylla@fraserhealth.ca. * * * Special thanks to Scotia Private Client Group who sponsored our Legacy Planning for Seniors seminar in March 2012.
We would like to honour posthumously the amazing support from Legacy Society members: Maureen Martha Bean Robert Carl Freyman Alice Joyce Middleton Dorothy Miles
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Special
“I want my life back” When Sonja Aracena-Martinez’s car came to a crashing halt, so began her battle to reclaim the quality of life she once had. Above: Sonja (centre) is happy she can finally reclaim the life she had before her car was hit by a driver who ran a stop sign.
After working all day, 27-year-old Sonja Aracena-Martinez was driving down Canada Way on her way to pick up her four children at daycare. It was a beautiful, sunny day. The radio was playing and she was looking forward to seeing her children and heading to their new home in Port Coquitlam when suddenly her car was struck by another vehicle that had driven through a stop sign. Sonja exchanged information with the other driver, got back in her car and although she noticed some neck pain she continued on to pick up her children. Arriving at daycare, Sonja remembers getting out of the car and walking around to the passenger side to have another look at the damage. “I can’t believe I actually drove it,” she recalls. “But all I could think about was getting my children. The car was a write-off; there was no way I could safely drive with
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my kids. My car had been T-boned and the doors would not open.” Calling her husband, Sonja waited with her children at daycare, and as the adrenaline in her system slowly returned to normal, she started feeling more pain in her neck and shoulder. When her husband arrived, he took her to Royal Columbian Hospital. After checking her over, they told her she had some torn ligaments and movement of the vertebrae in her neck, so they put her in a hard neck collar and told her to wear it for six weeks. Over the next six weeks, Sonja’s pain got worse. In addition to her neck and shoulder and back, Sonja’s hip was extremely painful. Her family doctor told her she needed an MRI for a proper diagnosis. Unfortunately, it took more than a year before Sonja was able to get her MRI and
nerve study done. The scans showed the pain was caused by a chipped collar bone and damage to the long thoracic nerve which could have been repaired if the diagnosis had come earlier. “My doctor told me that the surgery would have had to be done within a year after damage to the nerve,” she remembers. “And since it took over a year to get my MRI done, I was out of luck.” As Sonja was coming to terms with the fact she would need to deal with lifelong, chronic shoulder and neck pain, her hip pain was becoming unbearable. And what she would learn about her hip would send her on an emotional tailspin. Sonja’s second MRI revealed a labral tear in her hip joint. The labrum forms a ring around the edge of the bony socket of the joint in your hip or shoulder. It provides stability to the joint and also allows for flexibility and motion. Until very recently, most people with a labral hip tear had no recourse, and they were forced to live with the pain. At the time of Sonja’s injury, there was only one surgeon who had the skills to perform a new, arthroscopic surgical procedure, and he was unavailable to do it. Sonja was devastated. Living in constant pain was taking its toll. The family was under financial stress as Sonja was unable to work. The accident happened just one month after they had purchased their home and a 50 percent loss of income had placed enormous pressure on the family. But Sonja’s luck would change. She found a new surgeon, Dr. Kostamo, who could perform the procedure and had just recently joined the orthopaedic surgical team at Burnaby Hospital. She met with Dr. Kostamo, who reviewed her MRI scans and booked her surgery.
“Dr. Kostamo is simply amazing,” Sonja says, glowing. “He takes the time to explain everything and answers any questions you may have. He is a talented surgeon, but he also has a fabulous bedside manner; he is genuinely concerned and compassionate.” Because the procedure was so new, Burnaby Hospital did not have the specialized surgical tools needed, and so the equipment had to be borrowed from another hospital. Over the course of the three-hour surgical procedure, Dr. Kostamo cleaned out the scar tissue in Sonja’s hip socket, and repaired the labral tear. Three years after her car accident, Sonja finally got the surgery she needed and Dr. Kostamo is still one of just a handful of surgeons in the region who can provide this very specialized, arthroscopic surgery. After surgery, Sonja remained in hospital for four days, but doesn’t regret it one bit. “Because of my shoulder, I couldn’t use crutches, and so I had to stay in Burnaby Hospital until I could gain more mobility. Dr. Kostamo, the nurses, and the physiotherapy staff have been excellent. I’ve had my share of hospital stays, and I have to say that this was my best experience.” Sonja had her surgery just a few months ago and is still recovering, but the debilitating pain in her hip joint is now gone. While the past few years have been frustrating and emotional for Sonja and her family, she is working hard to get as much mobility back as she can. Attending physiotherapy regularly and exercising at home, Sonja is definitely determined.
“Dr. Kostamo, the nurses, and the physiotherapy staff have been excellent. I’ve had my share of hospital stays, and I have to say that this was my best experience.”
Right now, Dr. Kostamo must borrow equipment from another hospital in order to perform this specialized surgery. If we can raise $20,000, we can get him the equipment he needs to help more patients like Sonja.
“I’m only 30 and I want my life back.” Thanks to Dr. Kostamo and the team at Burnaby Hospital, she is well on her way. g
human touch fall 2012 07
Events & Highlights
We are happy our golfers love to come back year after year to support Burnaby Hospital (even in torrential rains)!
The Slice Raises $155,000 Above: Burnaby Firefighters Charitable Society takes to the links to ‘slice it up’ for a cause at Burnaby Hospital Foundation’s 26th annual golf tournament.
Thank you to everyone for supporting Burnaby Hospital at The Slice golf tournament on June 22, 2012. With the support of 140 golfers and commited sponsors, we raised over $155,000 for Surgical Care at Burnaby Hospital! At the start of the day, golfers kicked off the event with new goodies like a Kobo E-Reader! And as the day ventured on, our lucky golfers were treated to special tee hole surprises like back massages and hot off-the-grill lamb sliders!
Riverway Golf Clubhouse 9001 Bill Fox Way, Burnaby, Phone: (604) 297-4888 Burnaby Hospital Foundation has hosted The Slice for the past two years at Riverway Golf Course and enjoyed dining at their brand new Clubhouse. With floor to ceiling windows and a breath taking view, it’s no wonder why this patio was voted Burnaby’s #1 Patio.
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A tasty steak buffet dinner awaited our hungry (and soaked) players after the tournament. The evening was a great time to share laughs and conversation with new friends and to participate in the animated live auction with takeaways like a fishing trip to Duncanby Lodge and the Sports Lovers’ Dream Package. Then, Dr. Mark Dickeson made a guest appearance - having arrived straight from the Operating Room - to thank golfers personally for supporting Surgical Care at Burnaby Hospital and giving surgeons like him the tools he needs to help patients. g
Above: Barry Forbes, Bruce Allingham, Emmet McGrath, and Mark Carter. They have been playing in The Slice and supporting Burnaby Hospital for 20 years (and counting)!
Special Thanks to the The Slice 2012 Sponsors! Presenting Sponsor Scotiabank Founding Sponsor Burnaby Firefighters Charitable Society City of Burnaby Riverway Clubhouse Boffo Developments Pharmasave Steve Nash Fitness World & Sports Club Vancouver Whitecaps FC Chevron ABC Recycling Brooke Radiology Associates Pepsico Canada BCBusiness Burnaby Now Bond Reproductions SIGNARAMA Vincent + Theo Studios and all the Tee Hole, Activity and In-Kind Sponsors who made this year’s event a success!
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(1) Scotiabank’s Cheryl Westgard and Barb Ruff present Burnaby Hospital Foundation’s Rahim Rajan and Cheryl Bosley with a cheque for $25,000. (2) Cactus Club Cafe greeted golfers on the course with some delicious delights! (3) Golfing in the rain isn’t so bad when you can get back massages to soothe the storm away.
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(4) Dr. Mark Dickeson, a surgeon at Burnaby Hospital, spoke to the importance of having the latest innovative equipment in the Operating Room and what it means to patients every day. (5) Master of Ceremonies Shanel Pratap from Global BC graced the stage with his playful antics on sports, golfing in the rain, and other fun topics! To view all photos from the day, visit: www.bhfoundation.ca//multimedia-gallery
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In the Spotlight
Volunteering for the Health of It Above: Volunteers Kehar, Irene Did you know there are more than 400 and Gary at the Burnaby volunteers who generously give their time Hospital Wayfinder Station. to Burnaby Hospital at any given time? Collectively, that amounts to approximately 44,300 hours a year! If you’ve been through the halls of Burnaby Hospital, you’ll recognize the red shirts each volunteer wears proudly. Providing support in over 40 departments, programs and services, they are a force to be reckoned with. Take for example, maternity volunteers, who help new and soon-to-be-new parents by preparing educational materials and sewing caps to keep babies warm. In the ER, they are the first point of ontact and direct visitors to triage or admitting. For the Hearts on the Mend program, volunteers share their personal experiences and provide peer support to patients with heart conditions. Often, volunteers have been in the shoes of our patients and can provide an meaningful experience that goes well beyond customer service. And as they did 60 years before, the proud members of the Auxiliary to Burnaby 10 fall 2012 human touch
Hospital sport their pink vests and offer services to comfort hospital patients in addition to managing the Gift Shop. The hospital is constantly creating new opportunities that are as unique as the volunteers themselves. In the past, volunteers have used their talents and skills to participate in decision making and strategic planning, to help in curriculum design, and even to organize an award-winning youth health care career symposium. “It has been a tremendous privilege working with our volunteers,” Clare O’Kelly, Manager of Volunteer Resources, says. “It puts me in touch with the best people; those who really contribute to society in a positive way. Our volunteers make a statement to the staff and patients of Burnaby Hospital: the community cares about the care our patients receive.” Our volunteers have helped build the solid foundation of altruism and kindness at Burnaby Hospital. On behalf of all of us at Burnaby Hospital, we want to thank all the volunteers for their time, commitment and strong-held belief in providing the best care possible at Burnaby Hospital! g
u o Y nk
Tha
purchase an Electrosurgical Unit to support Surgical Ambulatory Care.
• Dr. Melvin Serink donated $5,500 in
surgical equipment.
•
The Windsor Plywood Foundation donated $5,000 towards the purchase of a surgical resectoscope.
• We acknowledge the financial assistance • The Highbury Foundation donated of the Province of British Columbia to the Auxiliary to Burnaby Hospital for pressure relief mattresses, medical and surgical beds, a blanket warmer, rapid infusion warmer and, bililight for neonatal care.
• The Auxiliary to Burnaby Hospital donated $40,000 to help purchase a critically needed Portable X-ray Unit.
• ABC Recycling Ltd. donated $30,000 to purchase a Transport Isolette for the Neonatal Intensive Care Unit.
• Amgen Canada Inc. donated $10,000 towards patient education initiatives.
• The Volunteers at Burnaby Hospital’s Lottery Booth donated $10,000 to help
$5,000 towards the purchase of a bladder scanner for the Mental Health and Substance Use program.
• Brentwood Town Centre donated
$5,000 to acquire a Baby Scale for the Neonatal Intensive Care Unit.
•
The South Burnaby Elks No. 497 and South Burnaby Royal Purple No. 260 donated $4,000 towards Cystoscopes for Burnaby Hospital’s surgical unit.
Remember and Honour We would also like to recognize those who honoured someone with a generous gift to Burnaby Hospital Foundation:
• Mary Chan in honour of Dr. Wendy Lam.
• Fontaine family in
memory of Rick Fontaine.
• Johal family in memory of their parents Basawa S. and Ajit K. Johal.
• Lee family in memory of Young Kyon Lee.
•
The Jack Gin family donated $5,600 towards the purchase of new cystoscopes for the surgical unit. We thank our Leadership Society for their tremendous support, including those who wish to remain anonymous.
Burnaby Hospital is Celebrating 60 Years To prepare for Burnaby Hospital’s 60th anniversary, we want to share your stories! Were you a former patient? Did you deliver your children here? Or maybe you worked or volunteered at Burnaby Hospital? Share your favourite memories, photos and more! Reeve W. T. Will son turning the first sod to mark the star t of development of Bu rnaby Hospital - May 5, 1950
• Call us at 604.431.2881 • E-mail 60years@bhfoundation.ca • Mail a letter to: Burnaby Hospital Foundation 3935 Kincaid Street Burnaby, BC, V5G 2X6
Profile When did you start at Burnaby Hospital? I’ve been at Burnaby Hospital for 26 years. Describe a regular day for you. Busy. I start early in the morning to handle the paperwork. And then I see patients all day until I leave. What kind of patients do you see?
Tilly Hiscock Cardiology Technologist (Pacemaker Specialty) Burnaby Hospital
“All of us here are committed to what we do. We love our patients and will do everything we can to help them.”
The patients that I see have a rhythm disturbance of some sort in their heart, and they need a pacemaker in order to help correct it. Rhythm disturbances in the heart don’t discriminate against anyone; patients can be any age. One of my youngest patients first came to me in his 20s because of a congenital heart defect. And now, he’s in his 30s with kids of his own! What kind of events do these patients face that bring them to you? They usually start with a Holter monitor for atrial fibrillation; they’ve had a single episode or they’ve had an ECG and find their rhythm is slow and it’s determined that they need a device. So then they come to the hospital to get one. Others might have a heart attack. And if that is the case, it affects their heart substantially and they might develop a heart block, which leads them to needing a pacemaker because the trauma has affected their heart’s rhythm. What do you love most about your job? My patients and the people I work with. My patients are truly my extended family. And there are a lot of them! When I first started at Burnaby Hospital, I came from a little place in Newfoundland and so the people I work with became another family for me. It’s my job, but it’s personal. Patients come to me and say, “You look after my heart”. And this is what makes the experience
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very personal for patients. Because I see patients on a regular basis, you foster a relationship that will last years. Can you describe a moment in time when you knew this was your calling? A number of years ago, I had a patient who dressed like Audrey Hepburn. She was lovely and beautiful but never married; she had wonderful nieces and nephews who would always come with her to the hospital. When she needed to have her device replaced with a newer one, I set her up and all was well. That is, until a setting got changed in her pacemaker and she faced three weeks of constant hiccups. When she finally called to come in, it only took minutes for me to change the setting. Afterwards, she was so happy to not be hiccupping anymore that she started calling me “Tilly the Angel”. But I was just doing my job, I said. When she passed away, one of her nieces came to me to tell me the news. And she brought her aunt’s pacemaker medical bracelet to me and told me that her aunt would have wanted me to have it. I tell you, it sits in my office and I look at it everyday and say to myself, “This is why I do what I do”. What sets Burnaby Hospital apart from other hospitals? This magazine is called Human Touch, and that’s what it really is! All of us here are committed to what we do. We love our patients and will do everything we can to help them. We have a loyalty and commitment to Burnaby Hospital, and that shows in how we treat our patients. When patients feel this, they give us their trust. Any messages you would like to share with the community? It’s a privilege doing what I do. Thank you!
Community Update
High Level Master Planning is Underway On April 27, 2012, Burnaby Hospital Foundation and the Fraser Health Authority launched the High Level Master Planning process for Burnaby Hospital. The goal of this study is to develop a 20 year vision for the expansion, improvement and delivery of health services at Burnaby Hospital.
Why is a High Level Master Plan necessary? The essence of land use planning is shaping the future growth and development of an area (city, neighbourhood or campus) by understanding the current needs and desires of the community and projecting those forward in time. A High Level Master Plan will provide a framework for decision-making that knits individual projects into a cohesive whole. Throughout a hospital’s history, plans change in response to the demands of health care, the rise of technology, and ideas of the clinical community. As a result, a hospital can feature a range of building forms, programs, and environments, not all complementary. The question a High Level Master Plan strives to answer is how to knit a proud past with a bright future?
What kind of planning is involved? To gain a clear understanding of future opportunities, Fraser Health will undertake a comprehensive process to ensure all interests – internal and external - are heard. A team of architects and planners will then interpret this information into several space and development options. These options will show how the hospital site can develop in distinct phases to the year 2030. This process will run
until Fall 2012, when recommendations will be made to the Ministry of Health for consideration. In addition to site specific issues and opportunities, the planning team will be looking across the Burnaby community to ensure that potential growth of the hospital is connected to a broader Burnaby health planning process, which would include Burnaby Hospital’s connection to the Fraser Health network of hospitals and community health centres throughout the region.
What are some of the findings to date? • • • • •
Site has capacity for expansion and redevelopment. Large portions of current infrastructure require replacement or renewal. Emergency and ambulatory care demand will increase. Burnaby Hospital faces bed replacement and growth pressures. Opportunities for efficiency by improved clinical adjacencies.
What happens when the plan is completed Fall 2012? The High Level Master Plan is only the first part of a longer capital development process. What it will reveal is the 20-year blueprint that will guide future expansion and improvements made to Burnaby Hospital. This will include a High Level Master Plan indicating future health service opportunities, development projects, timelines and development cost projections. With these documents the province and regional health leadership will be able to determine priorities for major funding and resource decisions. g
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Letters
Dear Burnaby Hospital, I am a senior citizen. On Jan. 2, I experienced dizziness and fell down and became unconscious. Fortunately, it was a public holiday, so my son and daughter were at home and called an ambulance. I was rushed to Burna by Hospital and was admitted to the emergency, where I was put on the bed with an oxygen mask. Within a minute a doctor arrived and put me under his care.
Everyday, we receive letters from grateful patients and donors, who share their story about why they support and care about Burnaby Hospital. If you have a story to share, please send us a letter!
With all the negative news about our health care system, this is a positiv e. I would like to thank the doctors who treated me and all the nurses and other staff, for their kindness and empathy. Thank you once again.
Abdul Burnaby, BC
Send your letters by mail: Burnaby Hospital Foundation 3935 Kincaid Street Burnaby, BC, V5G 2X6
Or e-mail your letters to: letters@bhfoundation.ca
Dear Burnaby Hospital,
ptional.
I found the care at Burnaby Hospital exce
acement operation and needed I suffered severe pain after my knee repl surprised to find how devoted attention and care all the time and I was to wait for more than a 1-2 min. and caring all the staff were. I never had . every time I called them on the call button derful care.
Thank you for your kindness and won I shall never forget you. Sincerely yours and fondest regards,
Clarice
Vancouver, BC
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human touch fall 2012 15
He’ll face over 200 patient visits today, some with broken bones, some who are not breathing‌
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