InBusinessBurnley Issue 6

Sector Special At the forefront of a textile revival

pg16

In Focus

Call centre back from India

News

pg28

£1.4 million RGF for Aerospace Park

pg5

InBusinessBurnley Issue 6

British Stylemade here in Burnley

Weaving our own unique style

Burnley Council…supporting local business

Burnley Officially one of the ‘best in the northwest’ for business growth

Research by data analysts Experian.

AMS Neve founder and Managing Director, Mark Crabtree said:

“AMS Neve products are designed and manufactured entirely in Burnley, with 80% of these exported to over 40 countries.

This is a great testament to Burnley’s tradition of engineering excellence.

Burnley’s engineering, and high tech sector is punching above its weight.”

burnley.co.uk ...where world class companies invest AMS Neve – design and manufacture of world renowned audio products for the global film & music industry

A

Welcome from the Editor

dapting to change, finding new markets, diversifying and developing new work methods has been the key to the survival and success of many of Burnley’s businesses.

A special focus on two of Burnley’s oldest textile firms demonstrates how adapting to change has transformed their fortunes and opened up new and growing markets – with their specialist textile products now in global demand. Their diversification has recently been praised as a blueprint for the UK’s textile revival.

It’s not just Burnley’s businesses who are changing to secure new business and their economic future. The town itself is changing and re-positioning itself to compete with larger development areas and prepare the way for economic growth. Burnley is recreating itself with new infrastructure and developments which will support the growth of its businesses and positioning itself as a viable base for new and relocating businesses.

Burnley has the development sites and infrastructure to rival those of many big cities, at a fraction of the cost, and the business backing to promote the opportunities here. Our education infrastructure is second to none. How many towns can boast three universities and one of the top performing colleges in the country with a training division dedicated to the requirements of local businesses.

Our businesses back these changes and the growing Bondholder scheme, which comprises of a rapidly growing number of influential businesses, are coming together to influence agendas and develop a united voice to share and showcase the towns assets.

Business Secretary Vince Cable recently visited the town and praised our self-help spirit and our strong manufacturing base, and in particular praised the united ambition to grow Burnley’s economy.

We have invested almost £400 million in universities, colleges, schools to maintain our world-class manufacturing sector.

It is about being part of the northwest’s success story: a town that has ‘opened a new chapter’ (Financial Times) that is ‘full of life’ (The Guardian) and where ‘all the best things are from’ (BBC).

We are a town that seeks growth: securing rail investment to connect to Manchester; capital investment for the North’s largest heritage-led regeneration scheme, in a town that has been identified as one of the best in the North West for business growth, according to Experian.

Our ambition is unrelenting, our success proven and unquestionable. Come and grow with us.

5 £1.4m RGF for Aerospace Park

9 Introducing Themis

11 The green deal

Joanne Etherington Editor 01282 477315 jetherington@burnley.gov.uk

Business support advisers

Design

16 Textile Revival

Alex Hooley Principal Business Support Officer

Martyn Hardacre Assistant Business Support Officer

Richard Greenwood Graphic Designer

ahooley@burnley.gov.uk

mhardacre@burnley.gov.uk

rgreenwood@burnley.gov.uk

Produced by Communications and Graphics, © Burnley Council 2012. [t] 01282 425011. Job_7525.

Printed by Peter Scotts Printers [t] 01282 452221

26 Call centre back from India 3

News

iflorist’s in high e-steam From L-R- Chrissy Price, David Price, Steven Harris, Lord Lieutenant, Mayor and Mayoress of Burnley, Councillor Charles William Bullas & Mrs Irene Bullas.

It’s full steam ahead for a Burnley based online floristry firm, after they received the Queen’s Award from the Lord Lieutenant of Lancashire Lord Shuttleworth aboard the famous East Lancashire Railway steam train.

To celebrate their Queen’s Award for Enterprise for outstanding achievement in International Trade 2012, Padiham-based iflorist, held the special presentation ceremony at the station in Rawtenstall.

Founded in 2006 by David Price and Steven Harris, iflorist, which is part of the company Colonial Gifts Limited, is one of only 151 businesses in the UK to be awarded the prestigious

Queen’s Award. The company is the familiar name behind brands iflorist.co.uk and ihampers.co.uk, operating both floral and gifting websites in 20 countries and delivering flowers to homes and businesses in over 110 countries worldwide.

Managing Director David Price says: “I can’t thank the Lord Lieutenant, the Mayor and Mayoress and Gordon and Steve enough for joining us in celebrating our award. It really was a great day out.

“The steam train seemed the most appropriate place to hold the presentation harping back to the links between the railway and the British colonies - hence our

company name Colonial Gifts.

“We are thrilled to get the Royal seal of approval for all our efforts over the past 6 years.

“In the last two years alone we’ve grown our international sales by a staggering 200% by our extensive research into worldwide local markets, which has allowed us to understand the culture of each country. We now have websites in 10 languages and six currencies and are set to have more by next year.”

The Lord Lieutenant of Lancashire Lord Shuttleworth says: “Colonial Gifts/iflorist is a

Endsleigh Call Centre Manager wins prestigious National Award Endsleigh is celebrating success after Jenny Turner a Sales Manager based in their Manchester Road office won a prestigious national award ‘Manager of the Year.’

The Call Centre Manager Association (CCMA) awards which were held at the Palace Hotel in Manchester recognise outstanding

4

performance by Managers & Supervisors of contact centres throughout the UK. A wealth of UK companies took part including Virgin, Orange, British Gas, O2 and Lloyds and Jenny beat off stiff competition from 30 nominees to take home her award.

Jason Mann, Endsleigh Operations Manager said “To be named ‘Manager of the year’ is a fantastic achievement. We’ve always known what a great manager Jenny is and so we’re delighted that she has received national recognition from her peers.”

great Burnley and Lancashire success story. It is fantastic to hear that their international sales have grown 200% over the last two years.

“It was a real pleasure to present the company with The Queen’s Award for Enterprise 2012 yesterday, on behalf of Her Majesty. It is very well-deserved and a credit to everyone involved.”

In the UK alone, iflorist has a network of over 1,700 skilled local florists, each of whom is able to connect to upwards of 20,000 overseas florists. The company employs 15 people and is based at Ribble Court, Padiham.

£1.4 million RGF for Burnley Aerospace Supply Park The Government has selected a £1.4 million bid for the creation of a unique aerospace ‘supplier village’ on the former Michelin site.

The recent announcement by the Deputy Prime Minister, Nick Clegg, as part of the Government’s Regional Growth Fund, will: • Support the creation of a logistics hub and attract manufacturing ‘supply chain’ businesses to the former Michelin Site; • Generate £7 million of private sector investment; • Create up to 150 jobs The private sector led bid which was submitted by Aircelle Ltd, and developed in partnership with Burnley Council, will support the creation of a dedicated Aerospace Supply Chain Logistics Park adjacent to the Aircelle plant in Burnley.

The thrust of the bid is to increase efficiency and capacity within the aerospace supply chain. Aerospace supply chains in the UK are coming under increased pressure as demand for civil aircraft from the developing economies continues to rise. The Aerospace Supply

Alan Hood, Managing Director, Aircelle

Chain Logistics Park will mobilise the supply chain of Aircelle, a global leader in the nacelle market supplying to companies such as Airbus, Bombardier and Rolls Royce - by creating a logistics framework to bring together and enhance SMEs within their supply chain.

Aircelle’s Managing Director, Alan Hood said: “This is fantastic news for Aircelle and for Burnley.

“We have shared a vision with the council for the former Michelin site for some time. We have a strong long term order book but need to strengthen and consolidate our supply chain, giving us the certainty we and our customers need and enabling those supply chain companies to grow.

“We have already had a number of businesses express a strong interest in moving onto the Park, in order to benefit from the increased capacity and capability, and seize the opportunity of the increase in demand for their services from the growing market in civil aviation and the emerging economies.”

Burnley Council Leader, Julie Cooper said: “I’m delighted the bid has been successful, which will see further investment in Burnley. The council worked closely with Aircelle to prepare the bid, which is further evidence of the success of the council’s close working relationship with our local businesses.

“This project represents

the very best in public/private partnerships. Aircelle have led a very innovative bid, working alongside Burnley Council with support from the Homes and Communities Agency, the Lancashire Local Enterprise Partnership and Regenerate Pennine Lancashire. Delivery of this project over the next couple of years will lead to the creation of many new jobs for Burnley and make a real difference to the local economy.”

Burnley Council’s Chief Executive, Steve Rumbelow said: “Burnley’s strength in advanced manufacturing is a real asset and we are capitalizing on this to ensure Burnley punches above its weight.”

Cable praises Burnley’s manufacturing and plans for ‘Supplier Village’ The Secretary of State for Business, Vince Cable, praised Burnley’s determination and self-help spirit, at a recent meeting with Burnley business leaders.

The Business Secretary listened to inspiring words from leading Burnley businesses including Mark Crabtree, MD of Oscar winning AMS Neve, and Alan Hood the MD of Aircelle, Burnley’s largest private sector employer.

Mr Hood outlined his company’s bid for Regional Growth Fund money, which would help develop the neighbouring former Michelin site into a “Supplier Village” to improve the company’s supply chain.

“The passion of the people here in Burnley is superb. We’ve got a great workforce

and would be nothing without them. Our company has doubled in size in the last six years.”

Dr Cable said: “I recently visited BCW Engineering which was inspirational. The time for manufacturing has come. There’s a real self-help spirit in the town. The Burnley Bondholder Scheme embodies that.

Dr Cable was invited to meet local businesses and Bondholders to discuss the challenging times facing businesses in the current economic climate and what the Government is doing to help. The Burnley Bondholder Scheme, which is going from strength to strength, is a group of businesses united in the ambition to grow Burnley’s economy.

5

News

Jim Akrill, PM+M Solutions When was the last time you had a vision?

Jim Akrill, PM+M’s family business specialist believes that even in times of economic difficulty it is possible to kick start growth in your business and make it more successful. The key is to ask yourself and your team some important questions about your business; When was the last time you took time out to consider what it is that you are trying to achieve and why?

What is your vision for the future?

Visioning, Jim says, generates a common goal, hope and encouragement and gives a group something to move towards. It offers a possibility for significant change and innovation, something all businesses should be considering, in order to improve competitiveness. Visioning generates creativity, passion and energy.

Problem solving, on the other hand, tends to become mired in detail, differences of opinion and rarely results in a positive, fundamental change.

“When developing a vision for your business, you need to start by asking yourself a number of questions. Does my management team have a single collective vision for the business? Can we articulate this vision? Does this vision meet everybody’s needs?

Over what timescale do I want to achieve this vision?”

“Answering these deceptively easy questions will take some time and depending on the answers generated, you might be surprised by the outcome.

Does everybody else think the same way that you do?

If they don’t, your business is unlikely to fulfil its true potential.”

“Having taken the time to set up your vision, you can then move on to think about the problems to be solved along the way and developing your plans for growth, innovation, efficiency, communication and motivation. As the proverb says: “A vision without a plan is just a dream. A plan without a vision is just a drudgery. But a vision with a plan can change the world”” For further information or advice, please contact Jim on 01254 604353 or at jim.akrill@pmm.co.uk.

Alternatively, please visit www.pmm.co.uk.

6

Red Hot Summer for Original Factory Shop The UK retail sector might be facing a washout this summer but one Burnley company is thriving as sales hot up.

Burnley based Original Factory Shop is bucking the retail trend by reporting a 12% rise in overall sales for its first quarter. Growth was fuelled by eight new branches and the launch of an in-store catalogue promoting online sales.

The retailer, which focuses on high streets in small towns, opened three outlets in Scotland, two in Northern Ireland, one in Abergele, north Wales, and ones in Saltash, Cornwall, and Hornsea, east Yorkshire, in the three months to July 1, taking its total number of shops to 180. The Original Factory Shop plans to open a further seven during 2012. Five branches have been refurbished, with a further 10 in line for revamps before the crucial Christmas trading period.

Like-for-like revenues grew 5.5 per cent in the period. Underlying pretax profits were 20 per cent ahead.

Among its best-selling lines in the first quarter were gardening goods, toys, fashion and footwear, homewares and electricals.

Chief Executive Angela Spindler said she expects continued growth for

the rest of the year, adding: “We are swimming upstream strategically and bucking the trend by opening stores and trading strongly on Britain’s high streets.

“We know our customers well, they still enjoy face-to-face interaction, the convenience of compelling local stores and want to save time and money shopping on their local high street.”

She said she sees scope for 450 stores over the next few years.

The news comes as other High Street firms face a difficult summer hampered by persistent rain.

DIY chain B&Q revealed the impact of Britain’s wash-out summer weather when parent firm Kingfisher updated on its trading recently. B&Q was hit hard by the wet weather over Easter as homeowners put DIY and gardening projects on hold, posting a 12 per cent slide in sales. Whilst Panmure Gordon analyst Philip Dorgan predicts the wet weather in Kingfisher’s first half will leave interim profits down 4.8 per cent to £417m.

The Original Factory Shop, which employs 2,600 staff, is backed by Duke Street Capital, which invested in December 2007 when it supported a £69m secondary management buyout.

Alert Fire and Security earns specialist industry accreditation A BURNLEY-based business that provides a range of electronic and fire security solutions has received a major new accreditation that makes it one of the North West’s leading specialists in the field.

The accreditation is awarded by The National Security Inspectorate (NSI) for businesses working to the BAFE requirements (British approvals for Fire equipment). NSI provides independent inspection services for the security and fire industries and is known for operating the toughest inspection regimes to ensure that companies approved by them operate to the highest standards.

The BAFE accreditation is recognition of Alert Fire and Security’s work to improve standards in fire protection, companies with third party certification for their fire protection services are registered and have to demonstrate a commitment to service excellence.

This latest award complements previous

awards, where Alert Fire and Security has acquired the prestigious ISO9000 Quality Management System accreditation, as well as being NSI NACOSS Gold Approved - NACOSS Gold is NSI’s premier scheme for electronic security systems companies.

Trevor Shanley, the Managing Director of Alert Fire and Security, said: “We are very proud to receive these accreditations, as they demonstrate our commitment to continually improving the level of service we can provide to customers.”

“Most companies will try to make a commitment to improve, but given the nature of our business, it’s especially important as our services mean that people can rest assured that their people and premises are safe.”

“We’re the first business in Burnley to achieve BAFE accreditation, so we can rightly claim to be the area’s leader when it comes to fire detection systems,” added Mr. Shanley.

Local accountants move to Lodge House East Lancashire based Chartered Accountants PM+M have relocated their Burnley premises to a modern office space in Lodge House, Burnley.

Stephen Anderson, Managing Partner at PM+M, is thrilled with the new offices and feels they are a step forward in the firms future.“The move ran smoothly and everyone is very much settled now and excited to be in new surroundings.

The firm have moved from their previous offices on Bank Parade.“The old site was a wonderful building and had served us very well for a long period of time, but the new premises give us a more efficient, modern and comfortable working environment.

“It gives us much better meeting facilities and is in a perfect location for our clients.”

PM+M currently employ over 50 staff across their Burnley and Blackburn offices.

The Times on Burnley’s Residential Offer Recent developments such as the Todmorden Curve rail connection to Manchester, the £100 million Weaver’s Triangle development, and the three new university campuses were cited as factors that were enhancing Burnley as a highly desirable residential area.

In addition, Burnley was seen as an easy and affordable option for commuters into Manchester, as well as offering fantastic countryside and heritage options.

Jayne Dowle a respected property journalist who writes for national newspapers and other specialist property titles, said: “Burnley’s a great place. It feels like something special is happening there. They seem to be well organised and the town’s Bondholder network is allowing business and local government to work together to make great progress. Other Northern towns should

take a leaf out of Burnley’s book!”

David Wroe, the Regional Managing Director of Keepmoat Homes, the business that has been developing Towneley Gardens and Pendle View, said: “I was really pleased to see the piece about Burnley in The Times – but it’s no surprise to those of us that live or work in Burnley. It’s a great town with high quality affordable homes – add to that fabulous heritage sites, stunning countryside, wonderful new schools and three new universities. Burnley also has world-beating manufacturing businesses and is extremely well-connected. When you add all this together, it’s no surprise that people are increasingly seeing the town as a very attractive option when they’re considering where to live.”

7

News

Business Week helps increase take up of apprenticeships A growing Burnley e-commerce business ‘Thingimijigs.co.uk’ who sell a huge range of children’s characters, gifts, costumes and accessories online, have taken on two new apprentices as a result of advice and support received at the Burnley Business Week which they attended earlier in the year.

Rachael White, Director of Thingimijigs said: “We’d thought for some time about taking on an apprentice, but weren’t quite sure how to go about it. When we saw the apprenticeship sessions on offer at Burnley Business Week we went along and received excellent advice which gave us the knowledge about the process and the nudge and confidence we needed to start the process of recruiting apprenticeships.

“We have now taken on two new apprentices, Luke Morrison (17) and Callum Robson (18) and they are a great asset to the business.

“They are undertaking

a variety of duties including warehousing, processing orders, packaging and despatching stock and are qualifying for NVQ’s in warehousing and health and safety, whilst at work.”

council had organised such a comprehensive range of support and advice sessions packed in to one dedicated business week.

There was something to help all types and all sizes of business,

Mike Cook, Burnley Council’s Director for Economic Regeneration added:

“Burnley Council is committed to supporting business growth in Burnley and the council is working hard organising events such as the Business Week to create a pro-active business environment in order to support local business growth and attract new investment.”

Councillor Andy Tatchell, Executive Member for Regeneration & Economic Development said: “Burnley Business Week was a great success and I’m delighted to see such positive outcomes from businesses who attended the business week.

“It was the first time the

as well as two in depth days with expert advice for people thinking of starting their own business.

“The apprenticeship and new start sessions were the most popular sessions which are already resulting in businesses taking on more apprentices and in new business start-ups which make the organisation of such an

event immensely worthwhile.

“Apprenticeship numbers have doubled in Burnley from 440 in 2009 to 890 in 2011, they are a great way for young people to get on the job training, learning and earning in the workplace, whilst gaining real workplace skills which will help them secure long term employment.

“I wish Callum and Luke all the success for the future and hope that many more businesses will follow in appointing young apprentices.”

If you are a local business looking for business support and advice on areas such as marketing; energy efficiency and reducing utility bills; accessing apprenticeships; access to business finance; recruitment; training; manufacturing; business start-up; export and international trade; and tender opportunities, don’t hesitate to contact the council business support team on 01282 477206.

Headline Sponsor announced for 2013 Burnley Business & Innovation Awards The Burnley Business & Innovation Awards are pleased to announce that ‘Themis’ have taken the headline sponsorship for the 2013 event which will take place on Thursday 20th June.

Themis is the new training division of Burnley College which

8

is dedicated to the requirements of local businesses, delivering cost effective business training and apprenticeship programmes.

This valued sponsorship ensures the success of the awards and the commitment of Themis to support local businesses and

the future of Burnley’s business economy.

Other sponsorship support confirmed to date include sponsorship from Aircelle Ltd, Barnfield Construction, Shawbrook Developments, and Groundwork Pennine Lancashire.

If you would like to discuss sponsorship opportunities for one of Burnley’s most prestigious business events please contact Joanne Etherington on 01282 477315 or email jetherington@burnley.gov.uk

£1 million powder feeder system for VEKA A new high-tech powder feed system has been installed at VEKA’s Burnley manufacturing site, as part of its ongoing investment into the UK market, and in particular, it’s Burnley Head Office and manufacturing site. The new system, which cost over £1 Million transfers PVC-U powder for making window profile direct from large silos down to the extrusion lines as part of a fully automated process.

This recent investment means that VEKA will now be capable of processing in excess of 50 thousand tonnes of powder every year, which will soon be mixed on-site at the new multi-million pound mixing plant the company is currently building, using local contractors Hambling Construction.

The new automated feed system replaces the old

method of depositing powder at the lines by lifting large day bins of PVC-U compound up to a mezzanine floor, located above the extrusion lines by forklift truck.

David Jones, VEKA UK Group Managing Director commented: “The new powder feed system is part of our ongoing investment into the UK, which began a year ago with the acquisition of Bowater Building Products.

Since then, The VEKA UK Group has emerged as the largest manufacturer of profile in the UK and as such, we are continuing to invest across all our sites and increase our manufacturing capabilities.

The installation of the new powder feed system at Burnley is just one part of our plans for this year and we are already seeing an improvement in working efficiencies.”

BUSINESS TRAINING THAT WORKS

Hugh Bramwell Burnley College, Principal Introducing Themis Burnley College is a member of the Burnley Bondholder scheme.

In this article, Hugh Bramwell, Principal, outlines the contribution that the College intends to make as a bondholder and also introduces Themis - a new training service that is focused upon the requirements of the local business community.

We originally became a Bondholder in support of what we saw as an excellent initiative - to bring together a wide and varied membership in order to focus upon the clear and common goal - of developing the long term prosperity of Burnley and its surrounding communities. Our experience to date has been extremely positive.

At a recent Bondholders meeting we heard how skills and employability will be key elements in achieving our goal.

I fully agree. We have a long history of providing training and skills to the workforces of many Bondholders and it is clear to me that these services will be just as relevant in the future. As such, we are committed to playing a full part as a bondholder.

In line with that commitment, we have recently introduced a new training division, called Themis, which is dedicated to the requirements of the local business community. Under Themis, we shall continue to offer a wide range of high quality, cost effective business training and apprenticeship programmes. The key and distinguishing feature of our service will be a willingness to listen and to respond quickly and flexibly to the changing requirements of our clients. We have brought together a highly qualified team of trainers and customer support staff in order to ensure that we maintain a sharp focus on your requirements and provide a clear and easily accessible service. Full details of our service are available at www.themis.co.uk Finally, in addition to training today’s workforce, we have a responsibility to help deliver the employable workforces of tomorrow. As Principal of Burnley College, I hold a privileged position. Each day, I see over two thousand young people coming into our College and University Centre to develop their skills and knowledge. Bright, serious, ambitious young people, who are full of energy and ideas. Some of them will probably be your sons and daughters and many of them will represent our future. For me, it brings a personal and human dimension to the issue of employability. I have every confidence that we can work together as bondholders to give these young people the employability skills that they require, and that Burnley’s future will indeed be prosperous.

Contact the Themis Team Business Training 01282 733005

www.themis.ac.uk Appenticeships 01282 733231

9

News Discover Burnley Burnley is bidding to boost its multi million pound tourism industry with the launch of its new website www.visitburnley.com Burnley’s tourism industry is worth in excess of £100 million per year, it employs 2,700 people and welcomes over 3.4 million visitors. Economic forecasts show the sector is set to grow and Burnley needs to ensure it positions itself to take advantage of that growth.

The launch of the new website aims to further increase and maximise visitor numbers to Burnley and raise more awareness of the town, its attractions and beautiful surrounding countryside.

Mike Cook, the council’s director for regeneration, tourism and visitor economy, said : “The tourism industry is very important to us. We have put in a lot of work over the years to create a visitor economy strategy.

“We have good attractions and beautiful countryside in and around Burnley.

“The new website is much bigger, bolder and more interactive than the previous site, with a comprehensive events calendar, information on all of Burnley’s wonderful visitor attractions, details of where to stay and eat, as well as recipes, news and much more.”

New Holiday Inn Manager is passionate about Burnley Kerian Barnes has joined the Holiday Inn Express Burnley from Mercure where she was the General Manager of The Last Drop Village at Bromley Cross, Bolton.

Originally from Manchester she has lived in Lancashire for most of her life, her family are here and she is Lancashire through and through although she has ventured further afield to work in Manchester, Chester, Newcastle and Sheffield. She has always commuted and gravitated back home.

Kerian says: “It’s exciting to be joining Burnley at a time when so much is happening in the town.

The hotel is three years old now and is taking its place in the local community. Employing local people is a start but I am keen to get the business more involved with community based projects.

“We regularly host familiarisation trips for group travel organisers as Burnley is proving to be a popular base for tourism.

“Not many people know that we have a restaurant and bar which is open to non residents.

We are just about to launch the new menu which focuses on hearty local dishes. This has been quite a step change and we are excited to see how this is

Burnley businesswoman’s model for inspiring young people is held up as best practice in House of Commons Burnley businesswoman and successful entrepreneur, Lesley Burrows, founder of Positive Footprints and it's flagship programme, The Job Junction® were presented in the Houses of Parliament, when Burnley MP Gordon Birtwistle submitted a rule motion for a Bill to deliver careers advice to 12-16 year olds in schools. The Job Junction® was presented as an ideal model in which to deliver

10

effective careers advice that links schools with businesses, whilst inspiring young people. The MP recommended that Ministers look seriously at the model.

Lesley said: "What an honor to be held up as best practice in The House of Commons and actually be written in the House of Commons records – in history!" said Lesley, “The Job Junction® has already received huge support from Burnley

businesses; schools and the Chamber of commerce and is currently being looked at by the Minister for Education Mr. David Laws.

We open the first Job Junction in December and cannot wait to start advertising our local companies and their vacancies in the schools! “We have invited The Minister to the opening, we always aim high, but you never know!”.

received by our guests over the coming weeks. To compliment our new menu we are introducing two great conference deals.

“The hotel has great conference facilities which can cater for 2 to 80 delegates. They have fully integrated IT systems and free wifi throughout so ideal for both day and 24 hr delegates.

“With Christmas just around the corner we are launching an events rate. This is ideal for companies or families who wish to hold a dinner or celebration event. A new range of menus will be launched in the Autumn.”

Green deal is here Burnley College is one of only ten national Green Deal-accredited training centres in the UK Following a rigorous selection process, Burnley College was recently successful in becoming the Government’s accredited Green Deal training centre for the North West region. The College is now training people to become qualified Green Deal Assessors and many have already signed up for the training programme.

The Green Deal is a UK Government initiative designed to improve the country’s domestic and non-domestic energy efficiency and will be introduced in October 2012. It will require qualified Green Deal Assessors to conduct energy performance assessments on a property to make recommendations for improvements. Financial support will be available to fund any required improvements.

Assessors must hold a Green Deal Assessor qualification and by 2015 it is estimated that up to 100,000

Green Deal workers could be employed as part of the efforts to improve the way homes and businesses are heated.

Mike Keoghan, Director of Skills at the Department of Business, Innovation and Skills recently visited the College to meet the senior management team and representatives from local green energy companies to discuss the training implications of the new Green Deal and to congratulate them on being awarded one of the prestigious accreditations.

The Green Deal has set very high standards and tough targets for the construction industry and it is important that training providers are ready to help in the pursuit of these targets by offering high quality, innovative programmes.

Hugh Bramwell, Principal of Burnley College comments, “The Green Deal accreditation is great news and an excellent addition to

our range of programmes focussed on sustainability and renewable technologies. Our colleague, Mark Summerfield, is one of the leading figures in our green energy provision and was recently presented with a Worshipful Company of Lightmongers award by Her Royal Highness The Princess Royal in recognition of his work in developing innovative sustainable energy courses.

We have worked in partnership with local and national green energy providers, including Worcester Bosch, Speakman Contractors, EcoSolartech and the Low Carbon Energy Company, to ensure our training programmes and facilities meet the skills needs of the industry”.

John Shaw, Head of Construction at Burnley College, adds, “We are confident that in our esteemed role as a Government Approved Green Deal Provider, we will be able

to offer outstanding training to this new sector of the UK’s workforce and play a large part in helping the country to become greener.”

The College’s commitment to green energy and sustainability is also shown in its own business operations.

Amongst the many efficiencies local companies, LED Electrical and Speakman Contractors have recently worked hand in hand with the College to install a solar panelled wall it its grounds enabling the College Gate house to become self sufficient in energy.

The role of the newly established business training division of the College, Themis, will continue to pursue excellence in sustainability in the local community and further afield.

For more information visit www.themis.ac.uk

11

News Dr Martin Brown, Director of UCLan, Burnley Valuable University Education An increase in tuition fees this year has thrown into sharp focus the value of University education. Figures from UCAS show that nationally applications to Universities fell in 2011/12 and students are choosing very carefully to maximise the benefit of their time in higher education.

Evidence suggests that students are more likely to study within a 30 mile radius of home or study abroad to get an international experience for a similar cost.

Of course UCLan Burnley allows Pennine Lancashire students to do both, getting a first class University education in Burnley and having the opportunity to study for part of their course at our campuses in Cyprus and from next year in Thailand.

All Universities have to offer excellent value for money. For me there are a small number of key elements: • first class vocational, applied courses • first class teaching in small, supportive classes • first class teaching and learning environment • first class support throughout the student’s life at University • first class employability skills • first class opportunities upon graduating We have an excellent track record in all of these areas but we want to do more, particularly in the area of integrating our graduates into the regional knowledge economy.

We are starting ‘UCLan Burnley Fast Track’ this year in collaboration with the Princes Trust ‘Million Makers’ scheme. Million Makers enables teams of students to generate a business idea, pitch for funding up to £1,500 in a dragons’ den style arena, run the business by implementing the business idea and make a profit. Profits go to support The Princes Trust work with young people. ‘Fast Track’ will allow students to work with business mentors from Pennine Lancashire and develop the additional skills demanded by top companies in the area.

We are offering all new students a guaranteed structured work experience opportunity as part of the UCLan Advantage. I am a massive fan of work placements – they give enormous benefit to students, their employers and the University. The placement may be anything from a few weeks to a full year and may be paid or unpaid.

UCLan is a national leader in the provision of volunteering and community leadership opportunities for our students and staff. The Centre for Volunteering and Community Leadership, based at UCLan Burnley, has provided over 5,000 opportunities with immeasurable benefit to the region.

UCLan Burnley also has a thriving business incubation centre for new graduate startup businesses providing the infrastructure, support and networking required to help start-ups be successful. This year we have

established a creative business incubation centre. The results are impressive – we are in the top five nationally for University business start-up companies.

In addition, DigitME is the new £1.4 million European Regional Development Fund (ERDF) project running from UCLan Burnley.

The project is a two year programme designed to assist manufacturing companies across the North West in their growth and future developments through examination of digital manufacturing data – information held will collate the company’s manufacturing procedure from times and temperatures to operating hours and factory capacity. The DigitME team will provide European Regional Development Fund (ERDF) funded consultancy, examining each individual company and providing bespoke recommendations for each client.

DigitME presents SME’s with an opportunity to become familiar with modern manufacturing methods and technologies and through assistance on the programme, helps put them on the pathway to implementing these areas. To support this, the team will be making use of the innovative Advanced Digital Manufacturing Technology suite at UCLan Burnley. This state-of-the-art facility has become a major research centre at UCLan Burnley and acts as a hub to drive economic growth through industrial partnerships.

Over the coming year DigitME and UCLan Burnley will be hosting a series of SME targeted, interactive, free seminars that introduce future manufacturing technologies.

For further information or advice, please contact Martin Brown on 01282 475504 or email martinbrown@uclan.ac.uk www.uclan.ac.uk/burnley • www.uclan.ac.uk/digitme • www.princes-trust.org.uk/support_us/million_makers/university_million_makers.aspx www.uclan.ac.uk/schools/education_social_sciences/the_centre_for_volunteering/index.php

12

Success at National Apprenticeship Awards and National Training Awards 2012 Burnley Council has been named as one of the North West’s best employers in the regional final of the National Apprenticeship Awards and National Training Awards 2012.

The finalists and winners were announced at a high profile joint awards ceremony organised by the National Apprenticeship Service, which was held in Crewe.

The Councils’ nomination focused on the development of a coaching culture within the organization, and the strengths of this project saw them awarded the Rolls Royce Large Employer of the Year.

Through the development of internal corporate coaches the Council has increased coaching behaviours across the organization.

This shift towards an internal coaching culture has resulted in cost benefits of over £50,000, improved leadership capability and

decision making ability and increased staff satisfaction. Steve Rumbelow CEO said: “To have received recognition at such a level illustrates the hard work that has gone into Burnley Councils coaching journey.

“It is our vision that coaching becomes culturally embedded in all people practices as the way we do business, part of the DNA of the organization, and this award highlights that we are definitely on the right path to achieve this.”

Sue Price, Divisional Area Director for the North, from the National Apprenticeship Service, said: “This year’s awards were a terrific showcase of the outstanding wealth of talent that we have across the North West.

Given the volume and high calibre of entries we received, I’d like to take this opportunity to congratulate Burnley Council for this superb

achievement. They are a testament to the many benefits training brings to businesses, allowing employers to tap into new raw talent, up-skill their staff and grow.”

From Downing Street to Downton Abbey Alastair Campbell, former Downing Street communications director and now advisory board member for Burnley’s award-winning UCFB, has accepted the invitation to be the key speaker at the autumn Burnley Bondholder breakfast, which will take place at Burnley College on Friday, 16th November.

The event will also introduce local businesses to Flex Media, the PR firm recently appointed by Burnley Bondholders, to help raise Burnley’s business success profile across the UK. They have got off to a great start with early positive TV coverage, having generated a positive BBC North West Tonight feature on ‘Little Downton’ or as you may know it,

Burnley’s magnificent Gawthorpe Hall - the roof of which was designed by Sir Charles Barry… who also designed Highclere Castle... which is now Downton Abbey, of course.

If you’ve heard of the Burnley Bondholder scheme and would like to be part of the joint campaign to develop a united voice, share and develop ideas to build on the towns economic growth, then why not come along to the next meeting and sign up to pledge your support.

The scheme has been praised for helping the town flourish, be part of that success.

For more information contact Kevin Keith on 01282 477205.

Accelerating Business Growth Fund Burnley companies are now eligible for grant finance under the Accelerating Business Growth programme. The programme, backed by the Regional Growth Fund, is a competitive grant scheme that will help to fund business growth projects across Lancashire which commit to: significant job creation, additional investment from other sources, and major impact on the Lancashire economy.

Applications will be assessed by the Pennine Lancashire panel comprised of a mix of public and private sector representatives.

The programme adopts a business friendly approach that reduces appraisal procedures

to a minimum through a web-based application process. Businesses supported through ABG must commit to the creation of sustainable private sector jobs in the shortterm.

The programme is aimed at supporting capital investment projects that will stimulate company growth and create jobs. Grant funding can be for machinery acquisition; property improvement; building expansions and infrastructure improvement.

Grant funding starting from £20,000 to £150,000 is potentially available (dependent upon total project cost and job creation).

If you are a small or medium sized business based in Lancashire or are moving your business into the county, and have plans for job creation then you could be eligible.

Priority will be given to the manufacturing sector and other business-to-business companies. Larger companies may be eligible subject to additional criteria and should contact Regenerate to discuss their proposal in the first instance.

If you would like more information feel free to contact the Council’s Business Support Team on 01282 477206.

13

News Mark Stevenson Customer Relations Advisor, Groundwork PL Corporate Social Responsibility as a successful tendering tool The modern business environment is making increasing demands on companies to demonstrate social and environmental responsibility. Public sector contracts and tenders from many of the larger companies now ask for evidence of responsible business practices, and many smaller companies are finding it hard to comply.

There’s little doubt that developing a Corporate Social Responsibility (CSR) agenda can differentiate a business in a competitive market, but how do companies find the time and resources to achieve this, whilst ensuring they satisfy those tender requirements? Environmental regeneration business, Groundwork Pennine Lancashire, has launched a new CSR package that they believe will provide the answer for local businesses.

Having delivered community and green space projects in East Lancashire for over 20 years, Groundwork is no stranger to the delivery of social and environmental impact. Their new CSR package combines this ability to deliver on the ground projects with the expert advice of their business consultancy team, and companies can choose the level of support most relevant to their needs.

By becoming a Corporate Partner, a business can receive support and guidance to identify their existing CSR activities, develop a strategy for the future and

communicate their ethical performance to key stakeholders, customers and the general public. Should a company wish to further improve on their current performance and invest in a project that benefits their workforce or local community, Groundwork will then act as the facilitator and delivery arm, engaging key partners if needed.

Local communities in Burnley have already been benefitting from such investment, including the Offshoots Permaculture Project at Towneley Hall, which has received financial support from several businesses for the environmental activities that take place on site.

Groundwork has also just completed a 2 year programme funded by Marks and Spencer, which started with the creation of new wildflower meadows and communal green space off Queen Victoria Road, near Burnley town centre, and continued with a project that encouraged communities to get involved in local green space projects.

“Investing in environmental or community activities can be a really rewarding experience for everyone involved in the business,” said Mark Stevenson, Customer Relations Advisor at Groundwork Pennine Lancashire. “However, if a business doesn’t ensure that these activities are managed and promoted, they’ll be missing out.

That’s the benefit of becoming a Corporate

Partner of Groundwork – our partners receive the support and guidance they need to realise the full potential of their CSR activities.”

Many businesses that begin the CSR journey to comply with tender requirements also discover a raft of other benefits for their business. Through increased exposure to local communities and the resulting press coverage, brand awareness is increased, and this exposure can also result in an increase in brand loyalty. By engaging employees in their environmental and community activities, businesses can also increase staff satisfaction, motivation and productivity.

“Corporate Social Responsibility is an increasingly effective tool in an increasingly competitive marketplace,” added Mark Stevenson. “And if it’s effective for businesses and beneficial for communities, then it’s a win-win situation.”

If you would like some advice on corporate social responsibility, or meeting tender requirements for environmental and social questions, contact Groundwork Pennine Lancashire on 01254 265163 or email business.services@gwpl.co.uk.

Groundwork’s definition of Corporate Social Responsibility – “those voluntary actions that go beyond compliance with legal minimum requirements and aim to benefit wider society and the environment.”

Next quadruples size in Burnley High street fashion retailer Next is to open a new store in the Charter Walk Shopping Centre in Burnley. Asset manager Addington Capital has signed up the Leicester-based retailer on a 15-year lease in the unit previously occupied by TJ Hughes. Next is relocating from its existing 5,000 sq ft unit to take on 20,000 sq ft of space over two floors.

Work to transform the empty space has started and the store is expected to be open in time for Christmas trading.

14

Stephen Proudley, from joint letting agent Tushingham Moore, said: “This is a significant letting for the centre and demonstrates Next’s commitment and confidence in Burnley as a shopping destination.

“We are delighted that we have been able to secure such a high-profile tenant in this store and anticipate being able to announce further fashion pre-lets for the redevelopment of Market Square on the back of this transaction.”

Planning for growth Burnley Council has started work on a new Local Plan for the borough. This is the framework that will shape its future up to 2026.

It will update and replace the existing Local Plan. It will cover all aspects of the way in which land is used, rather than just things that need planning permission. It will be the basis for making important decisions about the direction of growth and development in the borough. It will look at issues such as the provision of new housing, jobs and infrastructure. It will guide regeneration activity and investment.

An understanding of the needs of

businesses is crucial if the Local Plan is to result in action on the ground. Views and ideas can be shared with the Council now and there are also a number of stages of public consultation when those with an interest in the borough’s future can get involved: •

•

Consultation on the issues facing the borough and options for its future development: Early 2013 Taking into account the findings from the above consultation, a draft Burnley Local Plan will be published for comment.

Autumn 2013.

•

Final version of the Local Plan – the plan that will be sent to the Secretary of State for approval Summer of 2014

If you want to contact the Planning team or be kept informed about progress, please send details to Kelly Birkett in the Planning Policy and Environment Team on: 01282 425011 ext. 3280, by e-mailing localplan@burnley.gov.uk or in writing to the Planning Policy & Environment Team, First Floor, 9 Parker Lane, Burnley, BB11 2BY.

Applications Now Open For University Technical College Opening in August 2013, Visions Learning Trust (VLT) will provide high quality and cutting-edge technical education for 14 to 19 year olds.

Visions Learning Trust is working with a number of key partners, including employers, universities and Burnley Borough Council to develop the curriculum, which will focus on construction and engineering, GCSEs, BTECs and enrichment activities.

To coincide with this important milestone in the UTC’s development, Visions Learning Trust has launched its prospectus and an interactive website which can be viewed at www.visionslearningtrust.co.uk.

Managing director, Martin Callagher, recently took up his post at Visions Learning Trust and is delighted to have reached such an important stage in the process.

“To be in a position to accept applications and let people know more about this exciting project is fantastic,” said Martin.

“UTCs are a brand new concept in education and it will transform learning in the region.

“Visions Learning Trust will provide young people from Burnley and the surrounding areas with the opportunity to learn first-hand what it is like to work in construction or engineering and equip them with the skills that employers need, thereby improving their future career prospects.”

A study undertaken by the Royal Academy of Engineering revealed that 100,000 science, technology, engineering and maths (STEM) graduates are required each year just to maintain the required levels of new employees.

The report stated that the UK needs to increase the number of graduates it currently provides by as much as 50 per cent.

Steve Gray, chief executive at Training 2000, lead sponsors of Visions Learning Trust said that the UTC would provide an alternative route to employment or higher education.

He said: “Visions Learning Trust is unique in the way that it offers multiple entry opportunities and progression routes, therefore it is a great option for people who know what they want to do but are possibly

unsure of the route they need to take in order to be successful in this aspect of work.

“The different pathways can be personalised to suit people’s ability and preferred learning methods, so the UTC is a great option for those who prefer practical learning and a hands-on approach.

“We want to ‘Make Learning Work’ for young people and we are encouraging people to visit the website or download the prospectus to find out more. We hope that they share our excitement for this long awaited and groundbreaking centre.”

Development and conversion of the historic Victoria Mill in Burnley is being undertaken by Nelson-based Barnfield Construction in a joint venture with Burnley Borough Council.

Apply online for Visions Learning Trust at www.visionslearningtrust.co.uk or via post by downloading the application form from the website.

For more information call 0800 001 4995 or email utc@visionslearningtrust.co.uk.

15

Sector Special : Textiles

Burnley firms at the forefront

of a British Textile Revival

Weaving their magic for a global market

Ian Mankin Fabrics

I

nBusiness is delighted to include two special features on the survival, success and advancements of two of Burnley’s oldest textile companies.

A hundred years ago, Burnley dominated the global textile industry, producing billions of yarns of cotton cloth. At the start of the 20th century Burnley’s textile industry was at the height of its prosperity with approximately 99,000 power looms in the town, but with the rise of foreign competition the decline set in with many of Burnley’s textile firms closing down.

But there are two successful Burnley firms who have stood the test of time and through clever diversification and sheer determination, are now experiencing a remarkable resurgence and competing with overseas suppliers.

16

John Spencer Textiles Ltd (one of the UK’s last remaining cotton weavers) and British Velvets Ltd (the sole remaining weaver of velvet in the UK) have created specialised niche markets in a time when the ‘UK brand’ is respected globally, with both companies proudly flying the flag for Burnley and the UK textile industry.

Both companies recently hosted a visit

by Lord Alliance, founder of the former £2 billion textile giant Coats Viyella and textile ambassador, whose ambition it is to bring the UK’s textile industry back to its former glory.

Commenting on the Lord Alliance visit, Managing Director of John Spencer Textiles, David Collinge, said: “Anyone who wants to shout about the UK textile industry and make a case for this UK industry is good and

I support Lord Alliance with his campaign. He has a great background in the textile industry and is a wonderful ambassador for UK textiles.

“Around 90% of UK textiles are imported, with only approximately 10% now manufactured in the UK. Lord Alliance’s aim is to decrease the propotion of imports by 10% which would double the UK industry”.

As with other industries previously featured in the InBusiness magazine, the key to the success of John Spencer Textiles and Bristish Velvets is to leave the high volume, low profit production to overseas, and to concentrate on the specialist ‘intelligent’ manufacturing, the research and development, using our knowledge, technical skills and expertise.

On his recent visit to both John Spencer Textiles and

British Velvets,

Lord Alliance praised the diversification of both companies as a ‘blueprint’ for the revival of the British textile industry.

Lord Alliance, taking a tour of British Velvets

17

Sector Special : John Spencer Textiles

The Fabric of Life At the Forefront of Textile Engineering

When David Collinge, Managing Director of John Spencer Textiles, described his business as ‘Textile Engineering’ to the InBusiness editor she was intrigued to hear more about the specialist textile ‘science’ advancements and how the versatility of textiles are used to produce high-end textile applications.

John Spencer Textiles have been weaving cotton fabrics in their Burnley mill for six generations since 1860. They are one of the last remaining cotton weavers in the UK, but today they stand at the forefront of textile advancements - creating next generation textile products and industrial fabrics, alongside their successful weaving of quality fabrics and furnishings for the luxury Ian Mankin range.

The company is still very much a family business who have handed down their specialist textile knowledge through the generations which has gained them a highly

valued reputation as technical specialists in textile science and engineering.

Many industries turn to John Spencer for their technical know-how and in-depth understanding of fabrics to develop new industrial products and materials.

Their unique composite materials are used in the nautical, automotive and civil engineering industries which are transforming performance. Here are just some of the industrial products they have researched, designed and developed: strong resin coated fabrics used to make fin bearings for submarines and ocean liners, which David Collinge, MD John Spencer Textiles said: “I am the sixth generation in our family to run what was originally a fine shirting business. We made fabrics for the Ministry of Defence, for combat clothing, artillery uses, and parachutes.

“Our technical know-how that was needed at the time was not easily available elsewhere and we continue to use that technical knowhow to create new products for the future.

“Alongside our Ian Mankin range, a substantial amount of our weaving today is industrial fabrics for UK firms.

Pictured: Steve Rumbelow & Lord Alliance discussing fabrics for loud speakers made by John Spencer Textiles.

are lighter, much stronger and don’t need lubrication; a specialist flame retardent light cotton parachute fabric used in jet fighters across the world; specialist medical materials which draw moisture vertically from a wound; and interior cord linings for well-known tyre brands. Just a few examples of how their textile know-how is adapted to products.

From the industrial revolution, to the technical revolution and contemporary heritage, John Spencer Textiles are reigniting the recognition of Burnley’s textile industry.

“Our instinct when a customer phones with a request is to say yes and then work out how to do it. Flexibility and versatility is really the secret to our survival.”

“We developed our own brand with furnishings and home textiles so we are no longer dependent on other people coming to us for business, we can generate our own.

“This was a dramatic move, but it was the only way to go, to make a name for ourselves.”

Textile Engineering - Specialist industrial products and fabrics Researching and designing textile products:

18

•

Submarine and ocean liner bearings for fins – strong resin coated fabric, much harder and lightweight than steel and doesn’t need lubrication

•

Specialist medical materials – which absorb and draw moisture vertically away from wounds

•

Cord for car tyres

•

Parachute fabrics for ejector seats in the worlds jet fighters – strong, light cotton fabric that won’t melt

•

Roof lining in Minis

•

Fabrics for loud speakers

•

Organic mattress fabrics

Textiles

David Collinge, MD, John Spencer Textiles said;

“Re-invention is what keeps the looms whirring. We have pursued a different strategy to future-proof the business.

Diversifying and developing our own brand with furnishings, home textiles and specialist textile products has meant we are no longer dependent on other people coming to us for business, we can generate our own.”

John Spencer Textiles Ltd: Proud family Burnley business since 1860 •

One of the UK’s last remaining cotton weavers in the UK

•

First cotton weaving mill in the UK to receive Global Organic Standard Status

•

Design and manufacture right through to retail – securing the whole chain

•

A young workforce learning the skills needed to take the business forward into the next generation

>> 19

Sector Special : John Spencer Textiles

>>

“Since taking on Ian Mankin 3 years ago we have more than trebled output with this growing range, and last year we had the best year for 30 years. The Ian Mankin brand has great export potential.”

Camouflage to Contemporary John Spencer were once a key supplier to the Ministry of Defence, weaving the specialist material for combat uniforms, supplying many of the uniform fabrics for the second gulf war.

A change in government purchasing policies ended this contract. This could have

been a devastating blow to the business, but instead it changed the business for the better. Losing the MOD contract made JST take a renewed look at their business and to consider new ideas for diversifying and taking a step in a new direction.

They now specialise in soft furnishings, low volume specialist niche fabrics and technical textile products, and have

taken over the highly successful fabrics and furnishing brand ‘Ian Mankin’ – and haven’t looked back since.

Although they lost the MOD contract, nuclear protection suits and parachutes are still manufactured by John Spencer but most are imported.

Lancashire, London the world Ian Mankin fabrics and furnishings are sold to customers across the globe from their trendy central London store, through 300 stockists across the UK, through interior designers and decorators and in the main via their website www.ianmankin.co.uk

Ian Mankin: British Design at it’s best Committed to producing fabrics and furnishings of the highest possible quality, from natural and organic fibres, in timeless elegant designs. Proud to create and weave their fabrics in their own Lancashire mill here in Burnley.

Cushions, wallcoverings, lighting and accessories are all make by local craftsmen.

20

Textiles British Design, British manufacturing, British Style – made in Burnley

21

Sector Special : British Velvets Ltd

The ‘Velvet’ Touch The sole remaining weaver of luxurious velvet fabric in the UK

Burnley based British Velvets Ltd, the sole remaining weaver of the luxurious velvet fabric in the UK, are seeing a huge revival in the demand for velvet fabrics and products. If the ‘Midas’ touch turns everything into gold, then the ‘Velvet’ touch of this globally renowned velvet

manufacturer, turns everything they touch into luxury velvet.

Their luxury fabrics are used to create sumptuous soft furnishings as you might imagine, but their fabrics are used in some more unusual places.

Star of stage and screen British Velvet fabrics are used in palaces and theatres all around the world as well as dressing film and TV sets across the globe.

Their velvet has dressed scenes in award winning stage and film screens including Harry Potter, Phantom of the Opera, Charlie and the Chocolate Factory and Sweeney Todd. British Velvets is truly global with customers in very high places – set designers at Pinewood Studios call on the expertise of British Velvets to supply velvets for their film sets; furnishings in Royal palaces across the world are dressed in the luxurious Burnley made fabrics; stage sets of large pop concerts are draped with their velvets – so next time you’re at the theatre; watching a period movie; or at a concert,

if you see velvet it’s more than likely it was made right here in Burnley.

Founded in 1932, the company put their survival and continued success down to their wealth of experience in specialised textile weaving and the personal customer service.

The company produce all types of furnishing pile fabrics, concentrating on curtain and upholstery materials, and have recently diversified into custom made products manufactured using luxurious velvet and launched their new The Velvet Lab website, where customers can mix and match soft furnishings and chose from 80 different fabrics and 8 designs.

Exporting Velvets to over 50 countries around the world They have increased their growth in the upholstery market five-fold and export approximately 50% of their goods to over 50 countries.

22

Textiles

Sales Director and General Manager, Keith Prytharch said:

The Royal Connection The creators and designers of the Royal Barge for the Queen’s Diamond Jubilee flotilla turned to British Velvets for their luxurious fabrics to adorn the magnificent Royal Barge. Plush velvet drapes dressed the barge and the royal seats at the front of the barge were dressed in sumptuous British Velvets fabric.

Our client base has increased beyond our wildest dreams.

We see a great future for the company and the workforce.”

“Moving from low cost high volume production to specialist high value production has been the success and survival of the business. We are constantly seeking to enter new countries and markets and are currently working hard to conquer to the US market.

23

Sector Special : British Velvets Ltd

About Velvet Velvet is a soft pile fabric that has been made for over 3,500 years. It has always been considered luxury because it requires more thread to manufacture than other fabrics and it is more time consuming to make due to the number of processes involved. Traditionally, velvet was made with silk threads but today its mostly made with cotton, and natural fibres such as bamboo. One of the most sensual fabrics with such an exclusive history is velvet. With a past that dates back to 2000BC in Egypt, velvet carried an elite reputation from the robes of royalty, to a staple fabric during the medieval era into the renaissance and finally through the 20s flapper craze on into today.

About British Velvets British Velvets was founded in 1932 in Accrington, and moved to larger premises in Padiham in 1955. They have recently moved into new stateof-the-art premises on one of Burnley’s largest business parks, providing much more space for increasing production, warehouse, offices and in particular their magnificent new showroom.

24

Textiles

thev e t vel lab . com

We just love velvets TheVelvetLab® has the world’s first online showroom showcasing products exclusively finished with the highest quality ‘Royal Dutch Velvets’. Our products combine the sumptuousness feel of this classic fabric with the look

of a decant Future World. Our velvets are unmistakeably exclusive and very befitting of any home interior or renowned boutique hotel, nightclub, restaurant or any other space where people like to relax and celebrate life.

The remarkable textures of our velvets will truly caress your senses. It is so incredibly soft and smooth that you will not be able to stop touching it!

That is why we at TheVelvetLab® just love velvets!

25

Feature : Call Centre back to UK from India

Burnley born telecoms expert achieves his vision to bring business to his home town

B

urnley-born telecoms expert, Nigel Eastwood, has worked at the forefront of some of the world’s most successful telecoms firms for over 10 years. Nigel has always held a vision to run his own telecoms firm from his home town and to create new jobs for Burnley and East Lancashire – and he’s done just that, taking the reins of the growing telecoms firm New Call Telecom.

His huge leap of faith to take over part of the successful firm for which he was working, to raise the funds and negotiate a deal for a management buy-in, has paid off in spades. Nigel has realised his dream and now heads up New Call Telecom, based on the edge of Burnley, which is one of the fastest growing telecoms firms in the UK.

The company’s awardwinning ‘Primus Saver’ home phone and broadband products are ranked third in a group of top telecoms providers that included BT/Plusnet, Sky, Talk Talk and Orange, which is an amazing achievement.

26

Nigel Eastwood, Chief Executive, New Call Telecom

CE, Nigel said: “I’ve been in the telecoms industry for over 10 years, having worked for mainly London based firms which operate on an international scale. I’ve always been contributing to organisations that weren’t in the North West and have always had a vision to one day contribute to the North West and my home town.I was jointly involved in starting a business called Fizz Telecom, a B2B provider which we grew and sold as a successful and growing business. I then joined Primus, which was again Londonbased.

“I joined as the Sales & Marketing Director which was part of the global

entity Primus Incorporated - the third largest carrier of international calls in the world with a turnover in excess of £1 billion, with offices around the globe and call centres in India. In 2009, a great opportunity arose for me when the company decided to divest of its European division, which created an opening for a management buy-out.

“This was my golden opportunity which I grasped with both hands, and taking a massive leap of faith, I had to leave the business in order to come back!

It had to be new money coming into the businesses, so effectively a ‘buy-in’.

“I had 12 nail biting months, securing

the necessary funds and negotiating the deal, but I was absolutely determined. I could see the opportunity in the business and this was my chance to achieve my dream and create employment in my home town – and here we are today sitting on the outskirts of Burnley with a local workforce around me.”

Nigel brought with him from Primus a successful young telecoms entrepreneur, Azhar Rifai as his Head of Customer Relations. Azhar’s experience was invaluable in starting the new business.

Azhar has swapped his London city life for a Lancashire life, but after some initial reservations, he’s become a new ambassador for Burnley and the surrounding area.

Burnley is in my DNA Nigel is a descendant of a well-known Burnley entrepreneur, Edmund Heap, so ambition and success is clearly in his DNA. Edmund Heap (1835-1922), was the director of the Burnley Building Society in its formative days, and built several of Burnley’s key buildings – some of which are still standing today – the most notable of which is the former waterworks office in Yorkshire Street and several weaving buildings.

Nigel said: “I have an affinity with weaving related buildings, it’s in my DNA, and as the business expands I do have a vision that we will occupy a refurbished historic building. We are taking a keen interest in the redevelopment of Burnley’s Weavers’ Triangle and I’m keeping a close eye on opportunities which arise in that area.”

New Call Telecom founds the New Call Academy in conjunction with Burnley College It has been Nigel’s long term plan to return to Burnley and create employment in his home town, and in particular jobs for the younger generation.

Nigel has been at the forefront of creating the New Call Academy with Burnley College to provide school leavers with the opportunity to gain on-the-job training resulting in an NVQ. The academy is open to 16 to 19 year olds and provides the opportunity to gain on-the-job work experience, which in many cases has led to students securing permanent jobs within the company.

Nigel said: “Several school leavers have been accepted into the programme to learn a range of skills. They are being trained onsite with New Call Telecom communications professionals and spend one day a week at Burnley College. I am delighted with those who have taken part in the programme so far, most of whom, have gone on to secure their NVQ and the offer of a job with New Call Telecom.

“I am committed to supporting the local community and the Academy is a big step towards this commitment.”

advantages of having a call centre in England and his pledge to continue to invest in the potential of the Burnley area and its local workforce.

The company’s move of their call centre from Mumbai in India to Burnley attracted national headlines last year.

The move has proven to be a major success with the company climbing up the customer satisfaction polls in independent national customer surveys.

New Call Telecom provides telecommunication services in the UK under the following retail brands: • • • • •

Primus Saver (home phone, line rental, new line installations and broadband) Planet Talk (a range of discount international calling services) Primus Business (a complete portfolio of telecommunications solutions for business) Just Dial (a range of discount international calling services) Rate Buster (a range of discount international calling services)

Call Centre returns to UK from India Whilst some of New Call’s back office services are still undertaken in India, Nigel, recognised the productivity

Nigel Eastwood, CE & Azhar Rifai, Head of Customer Relations on the call centre floor

27

News From the Industrial Revolution to the Technical Revolution

Picture front L to R : Steve Rumbelow, CEO, Burnley Council; Tim Webber, Chief Executive, Barnfield Construction; Steve Gray, Chief Executive, Training 2000 Stairs bottom to top: MP Gordon Birtwiste; Martin Callagher, MD, UTC; Steve Riley, Contracts Director at Barnfield Construction; Dan Gaunt, Project Manager, Barnfield Construction; Julie Cooper, Leader of Burnley Council; Mile Riley, Site Manager, Barnfield Construction

An exciting new chapter in Burnley’s past, present and future, is well underway with the first major development underway at Burnley’s unique Weavers’ Triangle conservation area.

Following the announcement that £9.5 million has been awarded by the Education Funding Agency, major construction work

has begun on site, in which contractors and developers Barnfield Construction will transform the Grade II listed Victoria Mill into the home of Visions Learning Trust UTC, a University Technical College - the first UTC in East Lancashire – which is set to be open and operational from August 2013.Burnley Council Leader Julie Cooper said: “We are

creating a new chapter for Burnley’s history books in this historic setting, by bringing back to life a Victorian mill to develop the workforce of the future.

“The University Technical College will undoubtedly be a catalyst for further development in the Weavers’ Triangle, and I’m excited about the future of this whole area.”

Business Secretary Vince Cable recently announced the first steps in creating a Government-backed business bank, including new Government funding of £1 billion.

Vince Cable said:“For decades British industry has lacked the sort of diverse, long-term finance that is quite normal elsewhere.

We need a British business bank with a clean balance sheet and a mandate to expand lending rapidly and we are now going to get it. “Alongside the private sector, the bank will get the market lending to manufacturers, exporters and growth companies that so desperately need support. It will be a lasting

28

monument to our determination to reshape finance so it can finally serve industry the way it should.

Its success will not be the scale of its own direct interventions but how far it shakes up the market in business finance and helps to ease constraints for high-growth firms.

“Having a functioning, diverse supply of finance is an integral part of the Government’s industrial strategy. It is all about making the right decisions now

to secure our long-term industrial success.”

The bank will operate at arms-length from Government.

It will be professionally run and commercially focused. It will facilitate the provision of loans, including long-term capital, to UK firms through banks and other financial institutions. By harnessing the power of capital markets, it has the potential to transform business finance in the UK.

The new institution will operate through the wholesale markets, it will not have any retail presence and will not displace or subsidise banks. Its role is to encourage the development of private sector solutions and enable the market to work properly, not compete with it.

More detail on the design of the bank and the types of interventions it will support will be provided later in the autumn.

achieve your business ambition

“

This year’s turnover will be more than double last year’s and thanks to the hands-on and incisive approach we are well ahead of the curve in terms of turning our vision into reality

“

David Brough Managing Director Heatex Group Limited

Discover The insight that will help your business break through to next level

Define

Drive

The new service dedicated to helping companies realise an ambition to double in three years GrowthAccelerator specialises in delivering tailor-made growth support packages, including matching expert business coaches, for companies determined to realise controlled and accelerated growth. Every one of our 800 plus experts has a track record in creating fast and sustained growth and in helping businesses break through the barriers that are holding them back.

We also introduce you to the finance and business development experts you need and to a community of other like-minded, fast-track companies.

GrowthAccelerator is a partnership between four leading business growth specialists and government and is targeted to deliver growth. You grow, the economy grows. We will…

Unlock the ideas and innovations that will help you break through to the next level.

The business advice you need with an expert who knows your sector

Our growth potential assessment uncovers the often invisible barriers holding you back. We deliver valuable insights that will underpin your growth plan and get your business onto a sustained fast track.

Your company towards doubling within three years

Match your company with a business expert who understands you and knows your sector.

Their advice will be relevant, practical and achievable. They will help you develop your growth plan and be there to support you as you grow.

Put together a growth package tailored to your business We mix 1-to-1 coaching with workshops and masterclasses. We tackle issues that directly affect your business, be they finance, innovation, marketing, leadership, management and more.

Make important networks work for you.

We can assist with accessing funding to drive your growth and connect you with businesses that have travelled a similar path and have invaluable advice to share.

How do I apply?

If you’re a business absolutely determined to grow, visit: www.growthaccelerator.com Private enterprise in partnership with government

29

HILLENDALE LAND ROVER NOT ALL DEALERS ARE THE SAME

DEFENDER

FROM £17,665*

ON THE ROAD FROM

£30,495

• • • • •

6 Speed manual transmission 2.2 Litre 4 cylinder engine Low line cubby box Twill vinyl seats Heated rear screen

RANGE ROVER EVOQUE 2.2 SD4 PURE 5DR (12MY)

CUSTOMER DEPOSIT OF

23 MONTHLY PAYMENTS OF

FINAL PAYMENT OF

£8,495

£345

£17,840

FEATURES INCLUDE • 18” Alloy Wheels ‘Style 2’ • Rear Spoiler • Rear Park Distance Control • Heated Rear Screen

REPRESENTATIVE 9.9% APR TYPICAL FINANCE EXAMPLE FOR A RANGE ROVER EVOQUE 2.2 SD4 PURE 5DR (12MY) 23 Monthly Payments of £345.00, On the Road Cash Price £30,495.00, Deposit £8,495.00, Final Payment (includes £295 fee) £17,839.36, Amount of credit £22,000.00, Total Amount Payable £34,269.36, Duration of contract 24 months, Rate of Interest 9.61%, Representative 9.9% APR. In excess of 8,000 miles per annum a mileage charge of 12p per mile will be incurred.

Hillendale Land Rover Lomeshaye Business Park, Nelson, Lancashire BB9 6LL

01282 723784 30

www.hillendale.co.uk

RANGE ROVER EVOQUE

FROM £30,495 • • • •

18” Alloy Wheels ‘Style 2’ Rear Spoiler Rear Park Distance Control Heated Rear Screen

NEW 13 MODEL YEAR FREELANDER 2

FROM £23,995 • • • •

Terrain Response System Manual climate control 5” Colour Display 8 Speaker Audio System

DISCOVERY 4

FROM £38,825 • • • • •

19” 7 Spoke Alloy Wheels Bluetooth Telephone Connectivity DAB Radio Rear Park Distance Control 7 Seats

RANGE ROVER SPORT

THE RANGE ROVER

FROM £49,795

FROM £66,595

• • • •

• • • •

Body Coloured Door Mirrors Park Distance Control Climate Control Electric Driver & Passenger Front Seats

20” 10-Spoke Alloy Wheels iPod Connectivity Lead Park Distance Control Headlamp Powerwash

RANGE OF FUEL ECONOMY FIGURES FOR THE 2012 LAND ROVER RANGE IN MPG (L/100KM): URBAN 12.5 (22.6) – 47.9 (5.9) EXTRA URBAN 26.3 (10.7) – 62.8 (4.5) COMBINED 19.0 (14.9) – 57.6 (4.9) CO2 EMISSIONS 348 – 129 G/KM. *Plus VAT, plus road fund licence. Finance promotion applies to new vehicles first registered in the customer’s name between 1st October 2012 and 31st December 2012. Finance subject to status. Guarantees may be required. Terms & Conditions apply. Images for illustration purposes only. Details correct at time of going to print and are subject to change without notice. Land Rover Finance, PO BOX 4465, Slough, Berkshire SL1 0RW. We work with a number of creditors to provide Finance to our customers including Land Rover Finance. Images for illustration purposes only. E&OE.

31

Accelerating Business Growth Support for high growth business expansion in Lancashire.

Accelerating Business Growth (ABG) is a competitive grant scheme that will help to fund business growth projects across Lancashire which commit to: significant job creation, additional investment from other sources, and major impact on the Lancashire economy.

Example of investment projects that the scheme will contribute towards include: • • • •

Machinery acquisition Property improvement Building expansions Infrastructure improvement

How much is available?

Minimum grant funding of £20,000 to a maximum of £150,000 dependent upon total project cost and job creation.

Typically, grant is allocated on a 1:4 ratio, 20% of the total project cost.

We can speed up your business growth through investment To find out more visit: regeneratepl.co.uk Call now: 0800 612 2029 Email: innovate@regeneratepl.co.uk

Accelerating Business Growth